Cisco Systems IP Phone 8941 and 8945 manual

Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Cisco Unif ied IP Phone User Guide f or Cisco Unif ied Communications Manager 8.5 (SCCP and SIP) For Cisco Un ified IP Phone 8941 and 8945[...]

[...]

Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 1 Contents Your Phone 1 Cisco Unified IP Phone 8941 1 Phone Connections 1 Footstand 3 Buttons and Hardware 4 Phone Screen 7 Phone with a Single Line 7 Phone with Multiple Lines 8 Power-Save Mode 10 Handset Rest 10 Cisco Unified IP Phone 8945 11 Phone Con[...]

2 OL-23119-01 Clear Call History 25 Delete Call Record From Call History 25 Preferences 26 Ringtones 26 Brightne ss 26 Camera Settings 27 Bluetooth 27 Accessories 28 View Accessories List 28 View Accessory Details 28 Set Up Wideband for Analog Headset 29 Add Bluetooth Accessory 29 Delete Bluetooth Accessory 30 Connect Bluetooth Ac cessory 30 Discon[...]

Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 3 Agent Greeting 42 Answer 42 Answer Your Oldest Call First 43 Auto Answer 43 Auto Answer with Your Headset 43 Auto Answer with Your Speakerphon e 43 Barge 43 Add Yourself to a Call on a Shared Line 43 Call Back 43 Set up a Call Back Notification 44 Call[...]

4 OL-23119-01 Enable Extension Mobility 52 Fast Dial 52 Place a Call with a Fast-Dial Button 53 Hold 53 Hold and Resume a Call 53 Swap Between Holding and Active Calls 53 Put a Call on Hold by Answering a New Call 53 Determine if a Shared Line is on Hold 54 Remote Hold 54 Hold Reversion 54 Respond to a Hold Reversio n Notification 54 Hunt Groups 54[...]

Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 5 Plus Dialing 60 Dialing an Intern ational Number 61 Privacy 61 Enable Privacy on a Shared Line 61 Quality Reporting Tool 61 Report Problems on Your Phon e 62 Redial 62 Redial a Number 62 Secure and Nonsecure Indication Tone 62 Shared Lines 63 Silent Mo[...]

6 OL-23119-01 Change the Audible Voice Mess age Indicator Setting Pe r Line 72 Change the Ring Settings Per Line 72 Change or Create a Line Text Label for Your Phone Display 72 Speed Dial on th e Web 73 Set Up Speed-Dial Buttons 73 Set Up Speed-Dial Codes 73 Phone Services 73 Subscribe to a Service 74 Search for Services 74 Change or End Services 7[...]

Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 7 Access Plugins 81 FAQs and Troubleshootin g 83 Frequently Asked Questions 83 Troubleshooting Tips 85 Personal Directory 86 User Options 86 Product Safety, Security, Accessibility, and Related Information 87 Safety and Performance Information 87 Power O[...]

8 OL-23119-01[...]

Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 1 Your Phone This chapter describes the features of th e Cisco Unified IP Phones 8941 and 8945. Cisco Unified IP Phone 8941 The Cisco Unified IP Phone 8941 provides these features: • Phone connections • Footstand • Buttons and ha rdware • Phone s[...]

2 OL-23119-01 1 DC adapter port (DC48V) 5 Computer port (10/100 PC) connection 2 AC-to-DC power supply (optional) 6 Handset connection 3 AC power wall plug (optional) 7 Analog headset connection (headset optional) 4 Network port (10/100 S W) with IEEE 802.3af and 802.3at power enabled 236959 2 3 4 5 6 7 1 AUX[...]

Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 3 Footstand If your phone is placed on a table or desk, connect the footstand to the back of the phone. 1 Insert the curved connectors i nto the lower slots. 2 Lift the footstand until the connectors snap into the upper slots. 236960 1 1 2 2 [...]

4 OL-23119-01 Note Connecting and disconnecting the footstand may require a little more force than you expect. Buttons and Hardware Y our phone provides quick access to your phone lines, features, and call sessions. The Programmable Feature buttons (left side) is used to view calls on a line or access features such as speed dial or All Calls. (Thes[...]

Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 5 2 V ideo Camera Connects to your Cisco Unified IP Phone and allows you to make a point-to-point video call with an other Cisco Unified IP Phone. 3 Lens Cover button Integrated lens co ver protects the camera lens. 4 Softkey buttons Allows y[...]

6 OL-23119-01 14 Headset button Selects the headset as the de fault audio path and initia tes a new call, picks up an incoming call, or ends a call. During a call, the button is lit green. A headset icon in the phone screen header line indicates the headset is the default audio path. This audio path does not change until a new default audio path is[...]

Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 7 Phone Screen The way that your system administrator sets up your phone determines what is displayed on your phone screen. Phone with a Single Line 1 Line label Displays the line phone information. 2 Header Displays the date and time, and in[...]

8 OL-23119-01 Phone with Multiple Lines If you have multiple lines, it is recommended that you use the All Calls button to view all calls on all lines. If you handle many calls a t one time, it is reco mmended that you use the Answ er button to answer the oldest incoming call without having to sc roll down the call list and select the call. For mor[...]

Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 9 1 Primary line label Displays inform ation about the primary phone line. Look for the blue icon on the line label to see wh ich line is selected. In this case, the primary lin e is selected, and the information displayed is for the primary [...]

10 OL-23119-01 Power-Save Mode Depending on how your system administrator sets up your phone, the phone display may go into a power - save mode (the phone sc reen appears blank and the Select button is lit white). T o turn on the phone display , press any button or pick up the handset. Handset Rest Y our system administrator may have mounted your p[...]

Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 11 Cisco Unified IP Phone 8945 The Cisco Unified IP Phone 89 45 provides these features : • Phone connections • Bluetooth • Footstand • Buttons and ha rdware • Phone screen • Power -save mode • Handset rest Phone Connections Y o[...]

12 OL-23119-01 1 DC adapter port (DC48V) 5 Computer port (10/100/1000 PC) connection 2 AC-to-DC power supply (optional) 6 Handset connection 3 AC power wall plug (optional) 7 Analog headset connection (headset optional) 4 Network port (10/100/1000 SW) with IEEE 802.3af and 802.3at power enabled 236959 2 3 4 5 6 7 1 AUX[...]

Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 13 Bluetooth Y our phone supports Bluetooth Class 2 techn ology wh en the headsets support Bluetooth. Y ou can add and pair up to five Bluetooth headsets to y our phone, but the last Bluetooth headset connected becomes the default for use wit[...]

14 OL-23119-01 Footstand If your phone is placed on a ta ble or desk, connect the footstan d to the back of the phone. 1 Insert the curved connectors into the lower slots. 2 Lift the footstand until the connectors snap into the upper sl ots. 236960 1 1 2 2 2 2 1 1[...]

Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 15 Note Connecting and disconnecting the footsta nd may require a little more force than you expect. Buttons and Hardware Y our phone provides quick access to your phone lines, features, and call sessions. The Programmable Feature buttons (le[...]

16 OL-23119-01 2 V ideo Camera Connects to your Cisco Unified IP Phone and allows you to ma ke a point-to-point video call with another Cisco Unified IP Phone. 3 Lens Cover button Integrated lens co ver protects the camera lens. 4 Softkey buttons Allows you to access the softkey options (for the selected call or menu item) displayed on your phone s[...]

Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 17 14 Headset button Selects the headset as th e de fault audio path and initia tes a new call, picks up an incoming call, or ends a call. During a ca ll, the button is lit green. A headset icon in the phone screen header line indicates the h[...]

18 OL-23119-01 Phone Screen The way that your system administrator set up yo ur phone determines what is displayed on your phone screen. Phone with a Single Line 236998 1 4 2 3[...]

Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 19 Phone with Multiple Lines If you have multiple lines, it is recommended that you use the All Calls button to view al l calls on all lines. If you handle many calls a t one time, it is recomme nded that you use the Answer button to answer t[...]

20 OL-23119-01 1 Primary line label Displays information about the primary phone line. Look for the blue icon on the line label to see which line is selected. In this case, the primary line is selected, and the information displayed is for the primary line only . 2 Header Displays the date and ti me, and information (such as phone number) about the[...]

Y our Phone Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 21 Power-Save Mode Depending on how your system administrator set up y our phone, the phone display may go into a power - save mode (the phone screen appears blank and the Sel ect button is lit white). T o turn on the phone display , pres s a[...]

22 OL-23119-01[...]

Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 23 Applications Phone Applications Phone applications allow y ou to access the fo llowing: • Call History • Preferences • Accessories • Administrator Settings (for sy stem administrators only). • Phone Information Call History Call History allo[...]

24 OL-23119-01 A (plus) + symbol on entries in call history , redial, or call directory indicates that your phone is set up to list international calls. For more information, see your system administrator . View Call History 1. Press the Applications button . 2. Select Call History . (Use the Navigation pad and Select button to scroll and select a [...]

Applications Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 25 5. Press the Exit softkey to return to the Applications screen. Dial From Call History 1. Press the Application s button . 2. Select Call History . (Use the Navigation pad and Select button to scroll and select.) 3. From the Call History [...]

26 OL-23119-01 4. Press the Delete softkey . (Y ou may need to press the More softkey first.) For a call group, pressing Delete deletes all calls in the group. A Delete Record alert message displays to verify that you want to delete the entire g roup of calls. 5. Press the Cancel softk ey if desired. 6. Press the Exit softkey to return to Applicati[...]

Applications Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 27 3. Select Brightness . – T o increase brightness, press the up arrow on the Navigati on pad. – T o decrease bri ghtness, pr ess the down arrow on the Navigation pad. 4. Press the Save softkey to set the brightness, or press the Cance [...]

28 OL-23119-01 Turn On Bluetooth (For Cisco Unified IP Phone 8945 only .) 1. Press the Application s button . 2. Select Preferences . (Use the Navigation pad and Sele ct button to scroll and select.) 3. Select Bluetooth . 4. Press the Ye s softkey . The Bluetooth icon displays on the phone screen header . T o add a Bluetooth accessory from this scr[...]

Applications Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 29 – Device Name – Device T ype – Configured 4. Press the Exit softkey to return to a list of pho ne accessories. Set Up Wideband for Analog Headset 1. Press the Applications button . 2. Select Accessories . (Use the Navigation pad and[...]

30 OL-23119-01 Delete Bluetooth Accessory (For Cisco Unified IP Phone 8945 only .) 1. Press the Application s button . 2. Select Accessories . (Use the Navigation pad and Sele ct button to scroll and select.) 3. Select a Bluetooth accessory and press the Delet e softkey . 4. When prompted, press the Ye s soft key . The Bluetooth accessory will be d[...]

Applications Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 31 • IP Address • Host Name • Active Load • Last Upgrade • Active Server • Stand-by Server View Phone Information 1. Press the Application s button . 2. Select Phone Information . (Use the Navig ation pad and Sele ct button to sc[...]

32 OL-23119-01[...]

Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 33 Contacts Phone Contacts The Cisco Unified IP Phone 8941 a nd 8945 provide yo u with access to corporat e and personal contacts using these director ies: • Corporate Directory • Personal Directory Y ou may see other directories listed in Contacts. [...]

34 OL-23119-01 – From the keypad, press the numbe r that is displayed in the upper right-hand corner of the contact label. – Press the Speakerphone button . – Press the Headset button . – Pick up the handset. Search for and Dial a C ontact While on a Call 1. Press the Contacts button . 2. Select Corporate Directory . (Use the Navigation pad[...]

Contacts Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 35 • Dial a number • Delete an entry • Edit an entry Sign In and Out of Personal Directory 1. Press the Contacts button . 2. Select Personal Directory . (Use the Navigation pad and Select button to scroll and select.) 3. Enter your user ID[...]

36 OL-23119-01 5. Enter the search criteria information and then press the Submit softkey . The name displays. Dial a Number from Personal Directory 1. Press the Contacts button . 2. Sign in to Personal Directory . 3. Select P ersonal Address Book and search for an entry . 4. Select the personal address book entry that you want to di al. 5. Press t[...]

Contacts Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 37 Assign a Fast-Dial Code to a Personal Directory Entry 1. Press the Contacts button . 2. Sign in to Personal Directory . (Use the Navigati on pad and Select button to scroll and select.) 3. Select Personal Address Book . 4. Enter the name info[...]

38 OL-23119-01[...]

Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 39 Messages Voice Messages V oice messages are stored on your voicemail syst em. Y our company determines the voicemail system your phone uses. Y ou can: • Personalize your voicemail • Check for voice messag es • Listen to voi ce messag es Personal[...]

40 OL-23119-01 • Change the Voice Message Indicator Setting Per Line, page 71 Listen to Voice Messages 1. T o listen to voice messages, press the Messag es button . 2. Follow the prompts to listen to your voi ce messages. After you listen to your new voice messa ges, th e message indicators are updated on the phone screen. If there are no new voi[...]

Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 41 Calling Features Feature Buttons and Softkeys Depending on how your system administrator set u p your phone, some features included in this guide may not be available to you. This table pro vides information about some of the fe atures that are availa[...]

42 OL-23119-01 Agent Greeting The Agent Greeting feature allows an agent to create and update a prerecorded gre eting that plays at the beginning of a call, such as a customer call, before the agent begins the conversatio n with the caller . The agent can prerecord a single greeting or multiple ones as needed. When a customer calls, both callers he[...]

Calling Features Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 43 Answer Your Oldest Call First T o answer the oldest incomi ng call first, press the Answer button. Auto Answer Auto Answer prompts your phone to automati cally answer incoming calls after one ring. Y our system administrator sets up A[...]

44 OL-23119-01 Set up a Call Back Notification 1. Press the Callback softkey while listening to the busy tone or ring soun d. A confirmation screen displays on the pho ne. 2. Press the Exit softkey to exit the confirmation screen, if desired. Y our phone alerts you when the line is free. 3. Press the Dial softkey to place the call again, if desired[...]

Calling Features Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 45 Forward Calls on Your Phone 1. On any idle line from which you want to forward your calls, press the Forw ard All softkey . 2. Enter a phone number , or select an entry from the C all History list. (Depending on how y our voicemail sy[...]

46 OL-23119-01 Park and Retrieve a Call Using Park 1. During a call, press the Park softkey , then ha ng up. Y our phone displays the number where the system parked the call. The parked call is put on hold, and you can press the Resume softkey to resume the call on your phone. 2. From any other Cisco Unified IP Ph one in your ne twork, enter the nu[...]

Calling Features Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 47 4. Retrieve the call, from any other Cisco Unif ied IP Phone in your network a s follows: a. Enter the park retrieval prefix. b. Dial the Directed Call number . For example, if the park retrieval prefix is “99” and the Directed Ca[...]

48 OL-23119-01 Answer a Call Using Pickup 1. Press the PickUp button to transfer a ringing call within your pickup group to your phone. If you have multiple lines and want to pick up the call on a non-prima ry line, first press the desired line button, then press PickUp . If your phone supports auto-pickup, you are connected to the call . 2. If the[...]

Calling Features Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 49 Call Waiting Call W aiting provides these cues to notify you that a new ca ll is ringing on your phone when you are talking on another call: • Call waiting tone (single beep) • An amber flashing line button Respond to a Call Waiti[...]

50 OL-23119-01 – Press the Active Calls softkey and se lect a call. – Select a call from the Call History . 3. W ait for the party to answer (or skip to step 4 while the call is ringing). 4. Press the Conference button or the Conference softkey . The conference begins. Repeat these steps to add more parties, if desired. Join Calls Together in a[...]

Calling Features Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 51 Divert Divert allows you to send an active o r ringing call to your voicemail system o r to a predetermined phone number (set up by your system administrator). Divert a Call Divert a call in any of these ways: • T o redirect an inco[...]

52 OL-23119-01 Turn DND On and Off 1. Press the DND button to turn on DND. V isual confirmation displays briefly . 2. Press the button again to turn off DND. V isual confirmation displays briefly . Extension Mobility Cisco Extension Mobility (EM) allows yo u to co nfigure a Cisco Unified IP Phone as your own temporarily . After you sig n in to EM, [...]

Calling Features Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 53 Place a Call with a Fast-Dial Button (Before you can use Fast Dial on y our phone, you must set up Fast Dial on yo ur User Options W eb pages.) 1. Press the Fast-Dial button. 2. Sign in to Personal Directory . 3. Select Personal Fast [...]

54 OL-23119-01 Determine if a Shared Line is on Hold Look for a pulsing red line button and the Hold icon . When these indicators display , a call on the shared line has been put on hol d remotely by the other user . Remote Hold With the Remote Hold feature, when you place a ca ll on hold while using a shared line, the line button pulses green and [...]

Calling Features Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 55 V isual confirmation displays briefly . 2. Press the button again to sign out. Signing out of a hunt group does not p revent non-hunt group calls from ringing your phone. Intercom Intercom allows you to p lace and receive o ne-way cal[...]

56 OL-23119-01 Receive an Intercom Call 1. Y ou will receive a message on your ph one screen and an audible alert, and your phone a nswers the intercom call with mute activated. Y ou can ha ndle the intercom call in one of these ways: – Listen to the intercom caller in whisper mode. (Any current ca ll activity you are already engaged in continues[...]

Calling Features Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 57 • Call Pickup—Allows you to mon itor the line status of (and pick up a ringing call on) a ringing call on a speed-dial button. Y our system administrator can also set up your phone to play an audible a lert when a call is ringing [...]

58 OL-23119-01 Join a Meet-Me Conference Dial the Meet-Me phone number (provided by the conference ho st). If you hear a busy tone, the host has not yet joined the conference. In this case, try your call aga in. Mobile Connect Mobile Connect allows you to use your mobile phone to handle calls associated with your desk phone number . When you enable[...]

Calling Features Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 59 Switch an In-Progress Call on Your Desk P hone to a Mobile Phone 1. Press the Mobility button. 2. Select Send call to mobile . 3. Answer the in-progress call on your mobile p hone. The desk phone line button turns red and handset icon[...]

60 OL-23119-01 Mute Your Phone 1. Press the Mute button to turn Mute on. V isual confirmation displays. 2. Press the Mute button again to turn Mute off. Mute Your Video 1. Press the Vi d e o Mute button to mute the camera video. V isual confirmation displays. 2. Press the Vi d e o Mute button again to unmute the camera video. On-hook Dialing On-hoo[...]

Calling Features Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 61 Dialing an Inte rnational Number 1. Press and hold the “*” key for at least 1 second. The + sign is entered as the first digit in the phone number . (The corresponding tone stops to in dicate that the * has changed to a + si gn.) [...]

62 OL-23119-01 Report Problems on Your Phone 1. Press the Quality Reporting T ool button. 2. Select the item that most closely matches your pr oblem. (Use the Navigation pa d and Select button to scroll and select.) 3. Press the Select softkey . The information is sent to your system administrator . Redial Redial allows you to call the most recentl[...]

Calling Features Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 63 Shared Lines Shared lines allow you to use one phone nu mber for multiple phones. If you share a line with a co-worker: • When a call comes in on the shared line: – Y our phone rings and the line button flashes amber . – Y our c[...]

64 OL-23119-01 Depending on setup, your phone can support these speed-dial features: • Speed-Dial Buttons—Allow you to quickly dial a phone number from one or more line buttons set up for speed dialing. If your syste m administra tor has set up the Line S tatus feature, you can monitor the status of a speed-dial lin e by using the line status i[...]

Calling Features Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 65 Before completing a transfer procedure, you can press the Release button or Cancel softkey to canc el the transfer or you can press the Swap so ftkey to toggle between calls, which allows you to speak privately with each party . Trans[...]

66 OL-23119-01 4. If this is your first time using W eb Dialer , review the preferences on the Make Call page. 5. Select Dial . The call is now placed on your phone. 6. T o end a call, select Hang up or hang up from y our phone. Use Web Dialer with Anothe r Online Corporate Directory 1. Sign in to a W eb Dia ler -enabled corpor ate directory and se[...]

Calling Features Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 67 Sign Out of Web Dialer Select the Sign Out icon in the Make Call or Hang Up pag e.[...]

68 OL-23119-01[...]

Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 69 User Options User Options Web Pages Y our Cisco Unified IP Phone is a network dev ice that can share information with other network devices in your company , including your personal computer . Y ou can use your computer to sign in to your Ci sco Unifi[...]

70 OL-23119-01 4. Enter your userid in the Username field. 5. Enter your password in the Password field. 6. Select Login . The Cisco Unified CM User Options home page displays. From this page you can selec t User Options to select a device, access User Settings, Directory features, your Pe rsona l Address Book, and Fast Dials. 7. T o sign out of us[...]

User Option s Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 71 – DND Incoming Call Alert (a pplies to either DN D option set)—Set the alert to Beep Only , Flash Only , Disable, or select “None” (to use the “Alert” setting set up by your system administrator). Related Topics Do Not Distur[...]

72 OL-23119-01 4. If you have more than one directory number (line) assigned to your phone, select a line from the Line drop-down menu. 5. In the Message W aiting Lamp area, choose from various settings. T y pically , the default message waiting setting prompts your phone to display a st eady red light from the handset light strip to indicate a new[...]

User Option s Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 73 3. Select Line Settings . 4. If you have more than one directory number (line) assi gned to your phone, select a line from the Line drop-down menu. 5. In the Line T ext Label area, enter a text label. 6. Select Save . Speed Dial on the W[...]

74 OL-23119-01  (Feature button that your system administrator sets up)  Messages   Applications   Contacts Subscribe to a Service 1. On your User Options web page, select User Options > Device . 2. Select a phone from the Name drop-down menu. 3. Select Phone Services . 4. Select Add New . 5. Select a service from the drop-down[...]

User Option s Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 75 2. Select a phone from th e Name drop-down menu. 3. Select Service URL . Y our system adm inistrator s ets up a service URL button for your phone. 4. Select a service from the Button Service drop-down li st. 5. If you want to rename the [...]

76 OL-23119-01 3. Select Save . Change the Language fo r Your Phone Display 1. On your User Options web page, select User Options > Device . 2. Select an item from the User Locale drop-down list. 3. Select Save . Directory T o get a list of co-workers in yo ur corporate directory , select User Options > Directory . The Directory features that[...]

User Option s Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 77 Edit a Personal Directory Entry 1. Sign in to Personal Directory and search for an entry . (Use the Navigation bar and button to scroll and select.) 2. Press the Edit softkey to modify the name or email address. 3. Modify the name or ema[...]

78 OL-23119-01 Assign a Feature Button for Fast Dial 1. On your User Options web page, select User Options > Device . 2. Select Service URL (provided by your system administrator). 3. Select the Fast Dial service from the Button drop-down list box. 4. Enter a phone label for the button. 5. Select Save . 6. Select Reset and then select Restart to[...]

User Option s Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 79 2. Search for the Fast Dial entry that you want to edit. 3. Select a component of the entry . 4. Change the phone number . 5. Select Save . Delete a PAB Entry 1. On your User Options web page, search for a Fast dial entry . 2. Select one[...]

80 OL-23119-01 – As specified below—Select this optio n and select from the following items to set up a ri ng schedule based on day and time: a. Select a check box for each day of the week yo u want to allow calls to ring the remote destination. b. For each day , select All Day or select the be ginning and ending times from the drop-down lists.[...]

User Option s Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 81 Plugins Plugins on your User Op tions web pages allow you to download and access applica tions that your system adm inistrator s ets up for y ou. For more information, see your system administrator . Access Plugins On your User Options w[...]

82 OL-23119-01[...]

Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 83 FAQs and Troubleshooting Frequently Asked Questions Q. How do I redirect an incoming call when I am on a call? A . T o redirect an incoming (ringing ) call while on another call, use the Navigation pad to highlight the incoming call, and then p ress t[...]

84 OL-23119-01 2. Select Call History . (Use the Navigation pad and Select button to scroll and select.) 3. Press the Missed softkey . Q. How do I exit from a running a pplication? A. T o exit from a runni ng applications you must: 1. Press the Applications button . 2. Select Running Application s . (Use the Navigati on pad and Select button to scr[...]

FAQs and T roubleshooting Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 85 The conference begins. (Th e conference is esta blished on the line that had the active call.) Q. Not all calls present video on my phone. W hy not? A. T o see an image of the other party on yo ur phon e screen, the other par[...]

86 OL-23119-01 Solution Use any of the following methods: – Press the pulsing green line button. – Press the Resume softkey . Highlight the call by using th e Navigation pad and press the Selec t softkey . Problem: Missing the All Calls button. I would like to use the All Ca lls button but it is not on my phone. Possible Cause It has not been s[...]

Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 87 Product Safety, Security, Accessibility, and Related Information Safety and Performance Information Power outages and other devices can a ffect your Cisco Unified IP Phone. Power Outage Y our accessibility to emergency service through th e phone is de[...]

88 OL-23119-01 Bluetooth Wireless He adset Performance The Cisco Unified IP Phone 8945 supports Bluetoot h Class 2 technol ogy when the headsets support Bluetooth. Bluetooth enables low-bandwidth wireles s connections within a rang e of 30 feet (10 meters). The best performance is in the 3- to 6-foot (1- to 2-meter) range. Y ou can connect up to fi[...]

Product Safety , Security , Ac cessi bility , and Related Information Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 89 FCC Receivers and Class B Digital Statement This product has been tested and complies with the sp ecifications for a Class B digital device, pursuant to Part 15 of the FCC Rules. Th[...]

90 OL-23119-01 Additional Information • Y ou can access the Cisco website at this URL: http://www.cisco.com/ • Cisco Unified IP Phone 8941 and 8945 quick start guides an d end-user guides: http://www .cisco.com/en/U S/products/ps10451/products_user_guide_list.html • Licensing information: http://www.cisco.com/en/US/products/ps10451/pro ducts_[...]

Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 111 Warranty Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware wa rranty and various services that you can use during the warranty period. Y our formal W arranty Statement, including the warranties and lic[...]

112 OL-23119-01[...]

Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 1 Index A access plugins 81 access list, create 80 accessibility features 89 accessories 28 adapters 1, 11 add PAB entry 76 phone services to button 74 remote destination for Mobile Connect 79 administrator settings 30 Agent Greeting 42 alerts audible ca[...]

2 OL-23119-01 model-specific overview 4, 15 C Call Back 43 set up notification 44 Call Forward All 44 call history 23 Call Park 45 Call Pickup description 47 Call Waiting, descripti on 49 calling features Agent Greeting 42 Answer 42 Auto Answer 43 Barge 43 Call Back 43 Call Forward All 44 Call Park 45 Call Pickup 47 Call Waiting 49 conference 49 Di[...]

Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 3 conference Meet Me 57 swap between calls 50 using 49 confirmation. See alerts contacts corporate directory 33 personal directory 34 delete a contact 77 edit a contact 77 contrast. See brightness create access list for Mobile Connect 80 phone line label[...]

4 OL-23119-01 H handset rest 10, 21 hardware, model-specific overview 4, 15 Hold and Resume 53 on shared lines 54 remote 54 swap between calls 53 to answer a new call 53 Hold Reversion description 54 notification 54 responding to notification 54 Hunt Group description 54 sign in and out 54 I iDivert. See Divert Intercom 55 L language change for use[...]

Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 5 description 58 switch from Desk to Mobile Phone 59 from Mobile Phone to Desk 59 turn on and off 58 model 31 monitor and record 63 mute description 59 turn on and off 60 N Navigation pad 5, 16 notification Call Back 44 Hold reversion 54 O On-hook Dialin[...]

6 OL-23119-01 Web Dialer 66 Privacy enable on a sha red line 61 programmable feature buttons 6, 17 Q QRT 61 quality reporting tool. See QRT R record and monitor 63 Redial a number 62 description 62 remote destination. See user options Remote Hold 54 revert, call on hold 54 ringtones 26 S safety and performance external devices 87 power outage 87 se[...]

Cisco Unified IP Phone User Gu ide for Cisco Unified Communicati ons Manager 8.5 (SCCP and SIP) 7 T To Voicemail. See Divert trace a suspicious call 57 Transfer description 64 swap 65 using 65 Troubleshooting 83 turn on and off DND 52 Mobile Connect 58 mute 60 U user options device phone services 73 speed dial 73 fast dials 77 assign a code 78 assi[...]

8 OL-23119-01[...]

[...]

The Bluetooth word mark and logo are registered trademarks owned by Bluetooth SIG , Inc., and any use of such marks by Cisco Sys tems, Inc., is under license. Americas Headquarters Cisco Systems, Inc. San Jose, CA Asia Pacific Headquarters Cisco Systems (USA) Pte. Ltd. Singapore Europe Headquarters Cisco Systems International BV Amsterdam, The Neth[...]