Cisco Systems SPA50X manual

Cis c o Small Busine s s Pro Cisc o Unified C ommunications Manager Expr es s f or IP Phone Models S P A50 X (S P CP) USER GUIDE[...]

© 2009 Cisco Syst ems , Inc. All rights r eser ved. OL - 19751 -01 CCDE, CCENT, CCSI, Cisco Eos, Cisco HealthPresence, Cisco Ironpor t, the Cisco logo, Ci sco Lumin, Cisco Nexus, Cisco Nurse Connect , Cisco Stackpower, Cisco StadiumVision, Cisco TelePresence, Cisco Unified Computing Syst em, Cisco WebEx, DCE, Flip Channels, Flip for Good, Flip Min[...]

Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 1 Con t e n ts Chapter 1: Getting Started 4 About This Document 4 Overview of the Cisco Small Business Pro IP Phones 6 Caring for Your Phone 7 Understanding Your Phon e’s Lines and Buttons 7 Phone Components 7 Softkey Buttons 10 Using Keypad Shortcuts 11 Chapter 2: Installing Your Phon[...]

Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 2 Con t e n ts Adjusting the Ringer Volume 27 Using Mute 27 Placing or Answering a Call 27 Using Hold and Resume 28 Using Mute 28 Ending a Call 29 Transferring Cal ls 29 Performing an Attended Transfer 29 Redialing a Number 30 Viewing and Returning Missed Calls 31 Forwarding All Calls to[...]

Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 3 Con t e n ts Updating Your Ring Tone 42 Using the Interactive Voice Re sponse Menu on the SPA501G 43 Advanced Procedures for Technical Support Personnel 44 Status Information and Statistics 44 Rebooting, Restarting, and Resetting a Phone 44 Chapter 5: Using th e Web Interface 46 Loggin[...]

1 Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 4 Get ting St ar te d This chapter pr ovides an over view of th is document and basic inf ormation about your Cisco Small Busines s Pro IP phone. • Ab out This Do cument, page 4 • O ver view of the Cisc o Small Busines s Pro IP Phones, pa ge 6 • Understanding Y our Phone ’s Lin[...]

Get ting Star ted About This D ocument Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 5 1 Organization This table describ es the contents of each chapt er in this document . Title D es cription Chapter 1 Get ting Star ted This chapt er provides an over view of this document and basic inf ormation about your Cisco Small Busines s Pro [...]

Get ting Star ted Over view of the Cisc o Small Busine ss Pr o IP Phones Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 6 1 O ver view of the Cis c o Small Busine s s Pr o IP Phone s The Cisco Small Busine ss Pro IP Phones ar e full-f eatured V oIP ( V oic e over Int ernet Prot o col) phones that provide voice communication over an I[...]

Get ting Star ted Unders tanding Y our Phone’ s Line s and Buttons Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 7 1 Caring for Y our Phone The Cisco Small Busine ss Pro IP phones ar e electronic devices that should not be ex po sed to e xces sive heat , sun, cold or wat er . T o clean the equipment , use a slightly moistened pape[...]

Get ting Star ted Unders tanding Y our Phone’ s Line s and Buttons Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 8 1 Fi gure 1 Phone Comp onents The phot o ab ove shows the SP A509G to illustrat e the Cisc o Small Business Pro IP Phone f eatures. O ther models dif f er . Se e the “Over view of the Cis co Small Busines s Pro IP P[...]

Get ting Star ted Unders tanding Y our Phone’ s Line s and Buttons Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 9 1 5 Softkey buttons Press a sof tk ey button to perform the action shown on the label on the L CD s cr een above. Note : The SP A501G has the f ollowing f our buttons: Redial—Dials the last numb er called. Cancel—[...]

Get ting Star ted Unders tanding Y our Phone’ s Line s and Buttons Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 10 1 So ftk ey Bu t t on s The sof tk ey buttons on your phone displa y may vary dep ending on your phone model and the phone syst em setup. (S oftke y but t ons are not a vailable on the SP A501G.) Pr es s the right ar[...]

Get ting Star ted Unders tanding Y our Phone’ s Line s and Buttons Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 11 1 Using Ke yp ad Shor tcut s When using the phone menus, you can us e the k eypad to e nter the number shown next t o the menu or sub-menu item on the L CD screen. (Not applicable to the SP A501G.) F or example, on t[...]

2 Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 12 Inst alling Y our Phone This chapt er des cribes how to install your Cisco Small Busine ss Pro IP Phone and connect it to your net work . It contains the f ollowing se ctions: • Be f o r e Y o u Beg i n, pa g e 12 • Phone Conne ctions, p age 13 • Co nnec ting the Hands et , pa[...]

Installing Y our Phone Phone Conne c tions Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 13 2 NOTE Do not use the RJ- 11 p ort marked “ AUX.” It is reser ved f or conne ction with auxiliar y devices that are not supported with the SP CP version of the telephone firm ware. This por t is not f or us e as a telephone line por t . ![...]

Installing Y our Phone Conne cting the Handset Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 14 2 C onne cting the Hands et STEP 1 T urn the phone body over t o expose the por ts on the back of the unit . ! CAU TI O N Do not inser t a t elephone line c or d into the A UX (auxiliar y) p ort . STEP 2 Inser t the long end of the phone [...]

Installing Y our Phone Mounting t he Phone to the W all (Optional) Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 15 2 Mounting the Phone to the W all (Option al) T o mount the phone to the wall, you must purchase the MB 100 wall mount bracket kit . Fi gure 2 MB 100 Wall Mount Kit[...]

Installing Y our Phone Mounting t he Phone to the W all (Optional) Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 16 2 STEP 1 T o attach the Mounting Brack et (MB) , align the two cleats on the MB with the hole s in the phone’ s base. STEP 2 Orient the MB such that the phone’ s Ethernet and handset p or ts ar e ac ces sible af te[...]

Installing Y our Phone Mounting t he Phone to the W all (Optional) Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 17 2 STEP 4 (Optional) If a Wi -Fi or P oE dongle is installed, plac e in the tra y .[...]

Installing Y our Phone Mounting t he Phone to the W all (Optional) Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 18 2 Plug in the Ethernet and power cables .[...]

Installing Y our Phone Mounting t he Phone to the W all (Optional) Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 19 2 STEP 5 Hang onto scr ews mounted in the wall.[...]

Installing Y our Phone Conne cting the P ower Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 20 2 Revers e the Handset Retention T ab If you mount the phone t o a ver tical sur face, you must rev erse the handset r etention tab on the phone body s o that the handset doe s not fall off the phone when it is placed on the cradle. STEP 1[...]

Installing Y our Phone Conne cting Y our Phone to the Network Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 21 2 C onne cting Y our Phone to the Net work If you ar e using an Ethernet conne ction: STEP 1 Inser t one end of the Ethernet cable int o the network p or t on the phone body marked “SW .” STEP 2 Inser t the other end of[...]

Installing Y our Phone Conne cting a PC to Y our Phone (Optional) Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 22 2 STEP 5 Plug the other end of the IP phone power adapt er into an electrical outlet . C onne cting a PC to Y our Phone (Optional) T o connect a P C t o your phone (optional) : NOTE Cisco does not recommend connecting a[...]

Installing Y our Phone V erif ying Phone Startup Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 23 2 V erif ying Phone Star tup After r ec eiving power and network connectivit y , the phone ex e cutes a boot-up sequence. During this se quence, phones with screens displa y the Cisco lo go and then “Initializing Net work .” All of [...]

Installing Y our Phone Upgrading Y our Phone’ s Firmw are Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 24 2 If the phone does not star t , confirm your installation and connections . If these are correct , tr y unplugging the phone and plugging it back in again. If you still don’t see the display , then contact your phone admin[...]

3 Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 25 Using B asic Phone F unc tions This chapter pr ovides inst ructions on using your phone ’s basic functions. It includes th e f ollowi ng sections : • Using Phone Hardwar e and Ac ce s sorie s, page 26 • Adjusting Call Volume and Muting, page 27 • Placing or Answering a Call,[...]

Using B asic Phone F unc tions Using Phone Hardw are and Acc ess ories Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 26 3 Using Phone Hardwar e and A c ce s s orie s Using the Sp eak erphone T o use the speakerphone, pr es s the Speaker button (the handse t can be either on or of f hook) . Using the He adset with Y our IP Phone Inst[...]

Using B asic Phone F unc tions Adjusting C all V olume and Muting Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 27 3 Adjusting Call V olume and Muting Adjusting Call V olume T o adjust the volume of the handset or speaker , lift the handset or pr es s the Speaker button. Press + on the Vo l u m e but ton t o incre as e the volume, o[...]

Using B asic Phone F unc tions Using Hold and Resume Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 28 3 Techniques to place a call without dialing a number: • Press Re dial to dial the last number . • If you ha ve configured spee d dials, pres s the assigne d speed dial code and then pr e ss AbbrDial . • T o answer a call that[...]

Using B asic Phone F unc tions En di n g a Ca l l Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 29 3 Ending a Call T o end a call: • Press the EndCall but t on. • If you ar e using the handset , hang up. • If you ar e using the speakerphone, pr es s the Speaker button. • If you ar e using the headset , either pres s the Hea [...]

Using B asic Phone F unc tions Re d ia li ng a Nu mb e r Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 30 3 • T o transf er after speaking privately t o the other person, press Tr n s f e r at an y time during the conversation. SPA501G: STEP 1 During an active call, pr es s the Tr a n s f e r button. STEP 2 Enter the number t o wh[...]

Using B asic Phone F unc tions V iewing and Re turning Misse d Calls Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 31 3 Viewing and Returning Mis s e d Calls The L CD screen on your IP phone notifi es you if a call came in that was unanswered. NOTE Does not apply to the SP A501G. T o return a missed call: STEP 1 Press the Setup but [...]

Using B asic Phone F unc tions Forwarding All Calls to Another Numbe r Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 32 3 For warding All Calls to Another Numb er When you will be awa y fr om your phone, you can f or ward all calls t o another IP phone in your phone system. Y ou may be able t o f or war d calls to an e x te rnal num[...]

Using B asic Phone F unc tions Picking Up a Call fr om Another Ex tension Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 33 3 Picking Up a Call from Another Ex tension Y ou can pick up a call that is ringing at another e x t ension. D epending on the wa y your phone network is c onfigur e d, you can pick up a call in the f ollowing w[...]

Using B asic Phone F unc tions Placing a Three- W ay Conf erence Call Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 34 3 Placing a Three-Wa y C onferenc e Call SPA502G, SPA504G, SPA508G, SPA509G: T o initiate a conf erence call: STEP 1 During an active call, pr es s more and then pr es s Conf rn . The first call is placed on hold, a[...]

Using B asic Phone F unc tions Using the Call His tor y Lists Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 35 3 T o use the local dir ector y : STEP 1 Press the Setup but ton. STEP 2 Scroll t o Direct or y and pr es s Sel ect . STEP 3 Scroll t o Lo cal Direc tor y and pres s Se lect . STEP 4 When the search f orm appears , you can [...]

Using B asic Phone F unc tions Acc essing V oic email Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 36 3 STEP 4 T o call a number in the list , s cr oll to an entr y and press Dial t o d i a l t h e n u m b e r . P r e s s Edit Dial to change the number befor e dialin g.. Pr e ss Can ce l to ex it . NOTE If the call was fr om a long[...]

4 Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 37 Using Advanc e d Phone Fe a ture s This chapter describe s how t o configure advanced f eatures on your IP P hone. It contains the f ollowing se ctions: • Cr eat ing Speed D ial s, page 37 • Adding and Usi ng Spe e d Dials, p age 38 • Monitoring/ A cc es sing Another Phone fro[...]

Using A dvanc ed Ph one Fe a ture s Adding and Using Spe ed Dials Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 38 4 STEP 4 Scroll t o Sp ee d Dial But tons and pr es s Sel ect . STEP 5 F or a new spee d dial, pr e ss Add . T o edit a previously existing speed dial, scroll to it , and then pr es s Change . STEP 6 Enter a Label t o i[...]

Using A dvanc ed Ph one Fe a ture s Adding and Using Spe ed Dials Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 39 4 STEP 5 Press Change to edit the selected entr y . STEP 6 Ent er the f ollowing inf o rmation: • Labe l: Ent e r a name or other identifier f or this spee d dial entr y . • Numb er: Enter the destination number . S[...]

Using A dvanc ed Ph one Fe a ture s Monitoring/ Ac ce ssing Ano ther Phone from Y our Phone Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 40 4 Monitoring/ Ac c e s sing Another Phone from Y our Phone Y our syst em administrator ma y c onfigur e yo ur phone so that you can monit or other user ’ s phones from your phone. If this f e[...]

Using A dvanc ed Ph one Fe a ture s Cust omizing Y our L CD S creen Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 41 4 STEP 4 Use the navigation butt on to adjust the scr een c ontrast: • T o decrease the contrast: Pres s the Lef t navigation button. • T o increase the contrast: Press the Right navigation button. STEP 5 Press OK[...]

Using A dvanc ed Ph one Fe a ture s Upda ting Y our Ring T one Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 42 4 c. Pr es s OK to sav e the changes . STEP 5 T o specif y the amount of idle time that can elapse b ef ore the screen sav er appears : a. Scroll to Scr een Sa ver W ait T ime and pres s Edit . b. Clear the displa yed time[...]

Using A dvanc ed Ph one Fe a ture s Using the In ter active V oic e R e spons e Menu on the SP A501 G Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 43 4 T o change a ring t one: STEP 1 Press the Setup but ton. STEP 2 Scroll t o Sett in gs and press Sel ect . STEP 3 Scroll t o Ring T yp e and press Sel ect . A list of available t one[...]

Using A dvanc ed Ph one Fe a ture s Advanc ed Proc ed ur e s for T e chnical Suppor t P ers onnel Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 44 4 Advanc e d Pro c ed ur e s for T e chnic al Supp or t Personnel T echnical suppor t personnel may need to view inf ormation about your phone or ph one act ivi ties. F oll ow t hese pr o[...]

Using A dvanc ed Ph one Fe a ture s Advanc ed Proc ed ur e s for T e chnical Suppor t P ers onnel Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 45 4 STEP 3 When the confirmation mes sage appears , press OK to c on f irm o r p re s s Canc el to close the me ss age without r ebo oting the phone. T o restart your phone : STEP 1 Press t[...]

5 Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 46 Using the W eb Inter fac e This chapter e xp lains how t o us e Cisc o Unifie d Communicati ons Manager Expr es s (Cisco Unifie d CME) t o configure f e atur es f or your phone. • Logging In to the Web In ter face, on p age 46 • Configuring Sp ee d Dials and Fast Dials, on page [...]

Using the Web In ter face Configuring Spee d Dials and F ast Dials Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 47 5 STEP 2 Enter y our user name and pas sword, and then click Login . NOTE If you are unsur e how to log in, contact your phone syst em administrator . C onfiguring Sp e e d Dials and F ast Di als Y ou can use the web p[...]

Using the Web In ter face Configuring Spee d Dials and F ast Dials Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 48 5 T o configure y our spe ed dials or fast dials: STEP 1 L og in to the Cisco Unified C ommunications Expr es s web page. Se e “Logging In to the We b Inter face,” on p age 46 . STEP 2 Fr om the menu, choo se C onf[...]

Using the Web In ter face Changing Y our Passw ord and P IN Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 49 5 STEP 5 Click Sa ve Ch an ge to save your se ttin gs. Changing Y our Pas sword and PIN Y ou can change your password and PIN by using the web pages . STEP 1 L og in to the Cisco Unified C ommunications Expr es s web page. Se[...]

Using the Web In ter face Setting Up V oice Ma il Notifica tions Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 50 5 • Click the magnifying glass icon to choose an internal e x tension t o b e notified. STEP 4 In the Notification Device s section, click the hyperlink for the type of devic e that you want t o receive notifications o[...]

A Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 51 Wher e to Go F rom Her e Cisco provides a wide range of r es our ce s t o help you obtain the full benefits of the SP A50X phones . This appendix provides link t o many of these resources. Produc t Re s ource s W eb site addr e ss es in this document are list e d without http :// in[...]

Where to Go F rom Here Rel ate d D o c um e ntat io n Cisco S mall Business Pro IP Phone SP A50X User Guide (S PCP) 52 A Rela te d D o cumenta tion The f ollowing tab le describe s r elated documents that Cisco provides to help y ou use your Cisco Small Busines s Pr o IP Phone. These do cuments and mor e are a vailable at w w w .cis co.com/ go/ sma[...]