Cisco 7961G-GE manual

Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Cisco Unif ied IP Phone 7961G/7961G-GE and 7941G/7941G-GE f or Cisco Unif ied CallManager 4.2 INCLUDING LICENSE AND W ARRANTY Phone Guide[...]

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Copyright © 2006 Cisco Systems, Inc. All rights reserved. C isco, Cisco IOS, Cisco Systems, and the Cisco Systems lo go are registered trademarks of Cisco Systems, Inc. or its aff iliates in the United States and certain oth er countries. All other brands, names, or trademar ks mentioned in this document or W ebsite are t he property of their resp[...]

HLog Prevent hunt gro up calls from ringing your phone by logging out of hunt groups iDivert Send a call to your vo ice messagin g system Join Join several calls already on a single line to create a con ference MeetMe Host a Meet-Me conference call more Displa y additional sof tkeys NewCall Make a new call OPickUp Answer a call ringing in an associ[...]

iii Contents Getting Started 1 Using this Guide 1 Finding Additional Informa tion 2 More Information about Customizin g Your Phone on the Web 2 Safety and Performance Information 2 Accessibility Features 13 Connecting Yo ur Phone 14 An Overview of Your Phone 17 Understanding Buttons and Hardw are 17 Understanding Phon e Screen Features 21 Cleaning [...]

iv OL-7762-02 Transferring Calls 30 Forwarding All Calls to Another Number 31 Making Conferen ce Calls 32 Understanding T ypes of Conference Calls 32 Starting and Joining a Standard Conferen ce 33 Starting or Joinin g a Meet-Me Conference Ca ll 35 Advanced Ca ll Handling 36 Speed Dialing 36 Picking Up a Redirected Call on Your Phone 37 Using a Shar[...]

v Accessing Voic e Messages 54 Accessing Your User Options Web Pages 55 Logging In to th e User Options Web P ages 55 Subscribing to Ph one Services 56 Understanding Additiona l Configuration Options 57 Troubleshootin g Your Phone 59 General Troublesh ooting 59 Viewing Phone Admin istration Da ta 60 Using the Quality Reporting Tool 60 Cisco One-Yea[...]

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1 Getting Started Using this Guide This guide pro vides you with an overview of the fea tures available on you r phone. Y ou can read it completely for a solid understand ing of your phon e’ s capabilities, or refer to the table below for pointers to commonly used sections. If you want to... Then... Explore your phone on your own Press on the pho[...]

2 OL-7762-02 Finding Additional Information Y ou can access the most current Cisco Unified IP Phone documentation on the W orld W ide W eb at this URL: http://www.cisco.com/univercd/cc/td /doc/product/voice/ c_ipphon/index.htm Y ou can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites ca n be accessed from thi[...]

3 Wa rn in g IMPORT ANT SAFETY INSTRUCTIONS This warning symb ol means danger . Y ou are in a situatio n that could cause bodily injury . Before you work on any equipme nt, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accid ents. Use the statement number provided at the end of eac[...]

4 OL-7762-02 Attention IMPORT ANTES INFORMA TIONS DE SÉCURITÉ Ce symbole d'avertissement indique un danger . V ous vous trouvez dans une situation pouvant entraîne r des blessures ou des dommages corporels. A vant de travailler sur un équipement, soyez conscien t des dangers liés aux circuits électriques et fa miliarisez-vous ave c les p[...]

5 Advarsel VIKTIGE SIKKERHETSINSTRUKSJONER Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynn er å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet me d elektriske kretser , og kjenne til standardprosedyrer for å forhindre ulykker . Bruk nummeret i slutten av hve r [...]

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7 Avi so INSTRUÇÕES IMPORT ANTES DE SEGURANÇA Este símbolo de aviso significa perigo. V ocê se encontra em uma situação em que há risco de le sões corporais. Antes de trabal har com qualquer equipamento, e steja ciente dos riscos que envolvem os circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes. Use[...]

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10 OL-7762-02 Wa rn in g Read the installation i nstructions before you connect the sy stem to its power source. Wa rn in g Ultimate disposal of this product should be han dled according to all nat ional laws and regulations. Wa rn in g Do not work on the sy stem or connect or disconnect ca bles during periods of lightning activity .[...]

11 Wa rn in g T o avoid electric shock, do no t connect safety extra low volt age (SEL V) circuits to telephone network voltage (TNV) circuits. LAN ports contain SEL V circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables. Caution Inline power circuits provide current through t[...]

12 OL-7762-02 Using an External Power Supply The following warnings apply when you use the external power supply with the Cisco Unified IP Phone: Wa rn in g This product relie s on the building's installation for short-circ uit (over current) protection. Ensure tha t a fuse or circuit breaker no larger than 120 V AC, 15A U.S. (240 V AC, 10A in[...]

13 • Shorten the length of the external device cable. • Apply ferrites or other such devices on the cables for the external device. Cisco cannot guarantee the performance of the syst em because Cisco has no control over the quali ty of external devices, cables, an d connectors. The syst em wi ll perform adequately when suitable devices are atta[...]

14 OL-7762-02 Connecting Your Phone Y our system administra tor will likely connect your new Cisco Unified IP Ph one to the corporate IP telephony network. If that is not the case, refer to the figure and table below to connect your phone. 1 DC adapto r port (DC48V ) 5 Access port (10/100 (/1000 1 ) PC) 2 AC-to-DC power supply 6 Handset port 3 AC p[...]

15 Adjusting the Footstand T o ch ange the angle that your phon e sits on your desktop, adjust the footstand while pressing the footstand button. Adjusting the Handset Rest When you connect you r phone, you might want to ad just the handset re st to ensure that the receiver will not slip out of the cradle. See the table below for instructions. Regi[...]

16 OL-7762-02 Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers tes t the headsets that work best in their environment before deploying a large number of units in their network. In some instances, the mechanics or electronics of various headsets can [...]

17 An Overview of Your Phone The Cisco Unified IP Phone 7961G and 7961G-GE (gigabit Ethernet version) an d the 7941G and 7941G-GE (gigabi t Ethernet version) are full-feat ure telep hones that provide voice communication over the same data network that your personal computer uses, allowing you to place and receive phone calls, put calls on hold , s[...]

18 OL-7762-02 Figur e 1 Cisco Unified IP Phone 7961G and 7961G-GE Figur e 2 Cisco Unified IP Phone 7941G and 7941G-GE 1 2 16 3 4 5 7 9 6 8 10 11 12 13 14 15 137503 1 137504 4 5 6 7 9 10 11 12 13 14 15 16 13 8 1 2[...]

19 Item Description For more information, see... 1 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons) • W eb-based services (for example, a Personal Address Book button) • Phone features (for example, a Privacy button) The buttons il[...]

20 OL-7762-02 8 Services button Opens/closes the Servic es menu. Accessing Y our User Options W eb Pages, page 55 9 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook). Using a Handset, Headset, and Speakerphone, page 46 10 Speaker button T og gles the speakerphone on or off. When the spea[...]

21 Understanding Phone Screen Features This is what your main phone screen mi ght look like with active calls and several feature menus open: Cleaning the Phone Screen Gently wipe the phone screen with a soft, dry cloth. Do not use any liquids or powders on the phone. Using anything other than a soft, dry cloth can contaminate phon e components and[...]

22 OL-7762-02 Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. Understanding the Help System on Your Phone Y our Cisco Unified IP Phone provides a comprehens ive online help system. Help topics appear on the phone screen. See the foll owing table for details. If you want to... Then... Open or close a f[...]

23 Understanding Lines vs. Calls T o avoid co nfusion about lines an d calls, refer to these descriptions: Lines—Each line corresponds to a phone number (or ex tension) that others can use to call you. The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports one to two lines, depen[...]

24 OL-7762-02 Understanding Feature Availability Depending on your phone system configuration, feat ures in cluded in this Phone Guide might not be available to you or mi ght work differently on yo ur phone. Contact your support desk or sy stem administrator if you have questions a bou t feature operation or availability .[...]

25 Basic Call Handling Y ou can perform basic call-handling tasks using a rang e of features and services. F eature availability can vary; see your system admi nistrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. Tips • Y ou can dial on-hook without a dial tone (pre[...]

26 OL-7762-02 Placing a Call—Additional Options Y ou can place calls using special features and services that might be available on your phone. See your system administrato r for more information about these additional op tions If you want to... Then... For more information, see... Place a call while another ca ll is active (using a di fferent li[...]

27 Answering a Call Y ou can answer a call by lifting the hand set, or you can use other options if they are available on your phone. Place a call using a billing or tracking code 1. Dial a number . 2. After the tone, enter a client matter code (CMC) or a forced authorization code (F AC). Y our system administrator Place a call using your Cisco Ext[...]

28 OL-7762-02 Ending a Call T o en d a call, hang up. See the following table for details. Using Hold and Resume Only one call can be active at any g iven time; all other calls will be placed on hold. Tips • Engaging the Hold feature typic ally generates music or a beeping tone. • A held call is indicated by the call-on-hold icon: . If you want[...]

29 Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. Y ou can use mute in conjunction with the handset, speakerp hone, or a headset. Switching Between Multiple Calls Y ou can switch between multiple calls on one or more lines. If the call you want to switch to is not automatically highlighted, use the Navi[...]

30 OL-7762-02 Y ou can use these additional methods to view multiple calls on multiple lines: Transferring Calls T ransfe r redirects a connected call. The target is the number to which you want to tra nsfer the call. If you want to... Then... V iew calls o n another line 1. Press . 2. Immediately press the line button . See an overview of line act[...]

31 Tips • If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Tr a n s f e r and then hang up. • If on-hook transfer is not enabled on your phone, hanging up without pressing Tr a n s f e r aga in places the call on hold. • Y ou cannot use Tr a n s f e r to redirect a call on hold. Press Resume [...]

32 OL-7762-02 Note When call forwarding is enabled for any line othe r than the primary line, your phone does not provide you with any confirmation that calls ar e being forwarded. Instead, you must confirm your settings in the User Options pages. See th e “Logging In to the User Options W eb Pa ges” section on page 55. Tips • Y ou must enter[...]

33 • Join —Use this so ftkey to establish a standard conference by joining several calls already on one line. • cBarge —Use this softkey to add yourself to an existing call on a shared line and to turn the call into a standard conference call. This feature i s available only on phones that use shared l ines. See the “Starting and Joining [...]

34 OL-7762-02 Tips • Calls must be on the same line before you can add them to a conference. If calls are on different lines, transfer them to a single line before using Confrn or Join . • Depending on how your pho ne is configured, if you leave a conferen ce after creating it, the conference might end. T o avoid this, transfer the conference b[...]

35 Starting or Joining a Meet-Me Conference Call Meet-Me conferencing allows you to start or join a conference by calling the conference numb er . If you want to... Then... Start a Meet-Me c onference 1. Obtain a Meet-Me phone number from your system administrator . 2. Distribute the number to participants. 3. When you are ready to start the meetin[...]

36 OL-7762-02 Advanced Call Handling Advanced call-handling tasks in volve special fe atures that your syst em administrator might configure for your phone depending on yo ur call-handling needs and w ork environment. Speed Dialing Speed dialing allows you to en ter an index number , press a button, or select a phone screen item to place a call. De[...]

37 Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a co-worker’ s phone by redirecting the call to your phone. Y ou might use Call PickUp if you share call-handling with coworkers. Tips • Depending on how your phone is configured, you might receive an audio a nd/or visual alert about a call [...]

38 OL-7762-02 Using a Shared Line Y our system administrator might ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with co-workers • Handle calls on behalf of a manager Understanding Shared Lines Remote-in-Use The Remote-in-Use icon appears when another phone that shares your l[...]

39 Adding Yourself to a Shared-Line Call Depending on how your phone is configured, you can add yourself to a call on a sha red line using Barge or cBarge. Tips • If a phone that is using the shared line h as Pri vacy enabled, cal l information and barge softkeys will not appear on the other phones that share the line. • Y ou will be disconnect[...]

40 OL-7762-02 Preventing Others from Viewin g or Barging a Shared-Line Call If you share a phone line, you can u se the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls. Tips • If the phone that shares your line has Privacy en a bled, you can make and receive call s using the shared li[...]

41 Tips • Y ou have a limited amount of time to retrieve a parked call before it reverts to rin ging at the original number . See your syst em administrator for details. • Y our system administrator can assign Directed Call Park buttons to available line buttons on your phone or on your Cisco Unified IP Phone Expansion Module 7914. • Y ou can[...]

42 OL-7762-02 Note There are interactions, restrictions, and limitatio ns that affect how security features work on your phone. For more informa tion, ask your system administrato r . Tracing Suspicious Calls If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to you[...]

43 Prioritizing Critical Calls In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this spec ialized call handling, your system administrator can add Multilevel Precedence and Preemption (M LPP) to your phone. Keep these terms in mind: • Pr[...]

44 OL-7762-02 Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to tempor arily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including yo ur phone lines, features , established services, and web-based settings. Y our system administrator must configure EM for you. T[...]

45 Logging Out of Hunt Groups If your organization receives a large number of inco ming calls, you might be a member of a hunt group. A hunt group includes a series of directory numbers that share the incoming call loa d. When the first directory number in the hunt group is busy , the syst em hunts for the next availa ble directory number in the gr[...]

46 OL-7762-02 Using a Handset, Headset, and Speakerphone Y ou can use your phone with a handset, headset, or speakerphone. Obtaining a Headset Y our phone supports fo ur - or six-wire headset ja cks. For information about purchasing head sets, see the “Headset Information” section on page 15. If you want to... Then... Use the handset Lift it to[...]

47 Using AutoAnswer When AutoAnswer is enabled, your phone answers incoming calls au tomatically after a few rings. Y our system administra tor configures AutoAnswer to use either the speakerphone o r a headset. Y ou might use AutoAnswer if you receive a high volume of incoming calls. If you... Then... Use AutoAnswer with a headset Keep headset mod[...]

48 OL-7762-02 Using Phone Settings Y ou can customize your Cisco Unified IP Phone by adjusting the ring tone, ba ckground image, and other settings. Customizing Rings and Message Indicators Y ou can customize the way your phone indicates an incoming ca ll and a new voice mail message. Y ou can also adjust the ringer volume for your phone. If you wa[...]

49 Customizing the Phone Screen Y ou can adjust some settings on your phone screen to fit your needs. If you want to... Then... Change the phone screen contrast 1. Choose > User Preferences > Contrast . 2. T o make adjustments, press Up , Down or . 3. Press Save . Or press Cancel . Note If you accidentally save a very ligh t or very dark cont[...]

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51 Using Call Logs and Directories This section describes how you can use call logs and directories. T o acce ss both features, use the Directories button . Using Call Logs Y our phone maintains records o f your missed, placed, and received calls. If you want to... Then... View your call logs Choose > Missed Calls , Placed Calls , or Received Ca[...]

52 OL-7762-02 Tips T o view the complete call record of a multiparty call, press Detail s. The Details record shows two entries for each missed or received multiparty call. Th e entries are listed in re verse chronologica l order: • The first logged entry is the name/number o f the la st completed call of a multiparty call received on your phone.[...]

53 Using Corporate Directory on Your Phone Depending on configuration, your phone can prov ide access to a corporate directory which you can use to place calls to coworkers. Corporate Dire ctory is set up and maintained by your system administrator . Tip Use the numbers on your keypad to enter characte rs on your phon e screen. Use the Navigation b[...]

54 OL-7762-02 Accessing Voice Messages T o ac cess voice messag es, use the Messages button . Note Y our company determines the voic e message ser vice that your phone sy stem uses. F or the most accurate and detailed informatio n, refer to the documentation that came with your voice message service. If you want to... Then... Set up and personalize[...]

55 Accessing Your User Options Web Pages Because your Cisco Unified IP Phone is a network de vice, it can share information with other network devices in your comp any , including your computer and web-based services accessible using a web browser on your computer . Y ou can establish phone services, a nd control settings and features from y our co[...]

56 OL-7762-02 Subscribing to Phone Services Before you can access subscription phone services on your phone, you need to subscribe to them by using your computer to access the User Options web pages. (See the “Logging In to the User Options W eb Pages” section on pa ge 55 for help logging in.) Phone services can include: • W eb-based informat[...]

57 Understanding Additional Configuration Options Y our system administra tor can configure your ph one to use specific button and softkey templates along with special services and features, if appropriat e. The table bel ow provides an overview of some configuration options that you might want to discuss with your phone system administrator based [...]

58 OL-7762-02 Share phones or office space with co-workers Consider using: • Call Park to store and retrieve calls without using the transfer feature • Call Pickup to answer calls ringing on another phone • a shared line to view or join co-workers’ calls • Cisco Extension Mobility to appl y your phone number and user profile to a shar ed [...]

59 Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you tro ubleshoot problems with your phone. For more information, see your system administrator . Symptom Explanation Y ou cannot hear a dial tone or complete a call One o[...]

60 OL-7762-02 Viewing Phone Administration Data Y our system administra tor might ask you to access administra tion data on your phone for troubleshooting purposes. Using the Quality Reporting Tool Y our system administrator may temporarily configure your phone with the Quality Reporting T ool (QR T) to troubleshoot perfo rmance problems. Y ou can [...]

61 Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardw are warranty and various serv ices that you can use during the warranty period. Y our formal W arranty Statement, including the warranty applicable to Cisco software, is included on the Cisco Documentation CD and on Cisco.com. Follow these steps to ac[...]

62 OL-7762-02 Duration of Hardware Warranty One (1) Y ear Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reaso n able efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) requ est. Actual delivery times can vary , depending on th[...]

63 Index A accessibility, features 13 answering calls, options for 27 audio problems 60 authenticated calls 41 Auto Dial 25 AutoAnswer 47 B barge and privacy 40 and shared lines 38 using 39 C call activity area, viewing 21 call forwarding 31 call log s erasing 51 viewing and dialing from 51 call park 40 call pickup 37 call waiting 27 call-handling [...]

64 OL-7762-02 description of 17 feature configuration for 24 , 57 illustration of 18 online help for 22 registering 15 securing handset rest 15 web-based services for 55 conference calls Meet-Me 33 , 35 standard 32 , 33 corporate directory dialing from web page wi th 26 using on phone 26 D dialing, opti ons for 25 Directed Call Park 40 directories [...]

65 headset performance, general 15 help button, description of 19 help, using 22 hold and switching ca lls 29 and transferring 30 using 28 hunt group 45 I icons for call states 23 installing, Cisco Unified IP Phone 14 K keypad description of 20 L line buttons, identifying 19 lines description of 23 viewing 21 log out of hunt group 45 M Malicious Ca[...]

66 OL-7762-02 features of 21 placed calls, records of 51 placing calls, options for 25 pre-dial 25 prioritizing calls 43 privacy and shared lines 38 using 40 programmable buttons description of 19 labels for 21 Q QRT, using 60 R received calls, records of 51 redial 25 remote-in-use icon for shared lines 38 resume, using 28 ringer customiz ing 48 in[...]

67 U User Options web pages accessing 55 and phone services 56 V voice message indicator 54 voice mess age service 54 volume button, description of 20 W warnings, safety 2 WebDialer 26[...]

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Corporate Headquarters Cisco Systems, Inc. 170 W est T asman Drive San Jose, CA 95134-1706 USA www .cisco.com T el: 408 526-40 00 800 553-NETS (638 7) Fax: 408 526-4100 European Headquarters Cisco Systems International BV Haarle rbergpark Haarlerber gweg 13-19 1101 CH Amsterdam The Net herlands www-europe. cisco.com T el: 31 0 20 357 1000 Fax: 31 0[...]