Cisco SPA92X manual

Cis c o Small Busine s s IP Phone Model S P A92X , S P A94X , and S P A962 USER GUIDE[...]

Contents Cisco S mall Business IP Phone SP A9 XX Us er Guide 1 Chapter 1: Getting Started 6 Overview of the Cisco SPA9000 Voice System IP Phones 6 SPA921/922 IP Phone 8 SPA941/942 IP Phone 9 SPA962 IP Phone 10 SPA932 Attendant Console 11 Caring for Your Phone 11 Chapter 2: Installing Your Phone 12 Before You Begin 13 Connecting the Handset 13 (Opti[...]

Contents Cisco S mall Business IP Phone SP A9 XX Us er Guide 2 Entering Numbers and Text in Fields 37 Using Phone Hardware and Accessories 38 Using the Speakerphone 38 Using Headsets 38 Connecting the Headset 38 Using the Headset with Your IP Phone 39 Switching Between the Handset/Headset/Speakerphone During a Call 39 Sending Audio to the Phone Spe[...]

Contents Cisco S mall Business IP Phone SP A9 XX Us er Guide 3 Setting Do Not Disturb 48 Turning Call Waiting On and Off 49 Picking Up a Call 50 Parking a Call 50 Placing a Three-Way Conference Call 51 Using the Phone Directories 52 Using Your Personal Direct ory 52 Using the Corporate Directory 53 Using the Call History Lists 54 Viewing the Call H[...]

Contents Cisco S mall Business IP Phone SP A9 XX Us er Guide 4 Configuring the Phone Screen Saver 63 Turning on the Screen Saver 64 Changing the LCD Background Picture 65 Changing the Phone Menu Color Scheme 65 Using Ring Tones 65 Changing Your Ring Tone 66 Creating Your Own Ring Tones 66 Accessing Stock Quotes, Traffic, and News on Your Phone 68 C[...]

Contents Cisco S mall Business IP Phone SP A9 XX Us er Guide 5 Changing the Phone Menu Color Scheme 81 Configuring the Phone Screen Saver 81 Chapter 6: Using the SPA9 32 Attendant Console 82 Monitoring an Extension 82 Speed Dialing an Extension 83 Transferring a Call 83 Picking Up a Call 83 Appendix A: Additional Information 84 Regulatory Complianc[...]

1 Cisco S mall Business IP Phone SP A9 XX Us er Guide 6 Get ting St ar te d This document de scribes how to use your SP A 9x2 phone. It contains the f ollowing chapters: • Chapter 1 — Getting Star ted (this chapter)—Gives a description of this b ook and an overview of the Cis co S P A9000 V oice System IP Pho nes . • Chapter 2, “Installin[...]

Get ting Star ted Over view of the Cisc o SP A9000 V oice System IP Phones Cisco S mall Business IP Phone SP A9 XX Us er Guide 7 1 IP phones also have special f eatur es not available in traditio nal phones . The Cisco SP A IP phones c ontain Ethernet por ts, or por ts that allow them to be link ed to the computer network . S ome models hav e addit[...]

Get ting Star ted Over view of the Cisc o SP A9000 V oic e Syst em IP Phone s Cisco S mall Business IP Phone SP A9 XX Us er Guide 8 1 SP A921 /922 IP Phone SP A922 IP Phone The SP A922 provides Power over Ethernet (P oE) and an extra Ethernet port f or connecting another devic e to the local area net work . The P A- 100 power supply must be order e[...]

Get ting Star ted Over view of the Cisc o SP A9000 V oic e Syst em IP Phone s Cisco S mall Business IP Phone SP A9 XX Us er Guide 9 1 SP A941 /942 IP Phone The SP A942 provides P ower over Ethernet (P oE) and t wo Ethernet por ts f or connecting another devic e to the local area net work . The P A- 100 power supply must be order ed separately if yo[...]

Get ting Star ted Over view of the Cisc o SP A9000 V oic e Syst em IP Phone s Cisco S mall Business IP Phone SP A9 XX Us er Guide 10 1 SP A962 IP Phone The SP A962 has a 320 x 240 true color , f our -inch, L CD screen, pr ovide s up t o six t elephone extensions, and suppor ts PoE. The P A- 100 power supply must b e order e d separately if y ou are[...]

Get ting Star ted Caring f or Y our Phone Cisco S mall Business IP Phone SP A9 XX Us er Guide 11 1 SP A932 A t tendant Cons ole The SP A932 is a 32-button attendant console f or the S P A962 or SP A525, pr oviding 32 three-color (red, green, and amber) programmable LEDS, with suppor t f or Broadsoft Busy Lamp Field and Asterisk Line Monit oring. Th[...]

2 Cisco S mall Business IP Phone SP A9 XX Us er Guide 12 Inst alling Y our Phone This chapter describe s how t o install an d connect your Cisco SP A IP Phone. It contains the f ollowing sections : • Bef ore Y ou Begin , pa ge 13 • Conne cting the Handset , page 13 • (Optional) Attaching the De sk Stand, page 15 • (Optional) Mounting the Ph[...]

Installing Y our Phone Be f ore Y ou Begin Cisco S mall Business IP Phone SP A9 XX Us er Guide 13 2 Be f o r e Y o u Beg i n Bef o r e you install and connect your phone, verify with your S ystem Administrat or (if applicable) that the networ k is r eady f or the phone, read the saf et y notices , and make sur e you hav e all the phone par ts and d[...]

Installing Y our Phone Conne cting the Handset Cisco S mall Business IP Phone SP A9 XX Us er Guide 14 2 Figur e 1 Cis co SP A IP Phone C onne ctions Numb er Desc ri pt ion 1 Auxiliar y por t . F or us e only with the SP A932 Attendant Console. 2 Pow er p o r t . 3 Additional Ethernet por t (a vailable on cer tain models). 4 W AN por t . Conne cts t[...]

Installing Y our Phone (Optional) A t taching the D esk Stand Cisco S mall Business IP Phone SP A9 XX Us er Guide 15 2 (Optional) At taching the D e sk St and STEP 1 Line up the tabs on the desk stand with the slots on the b ack of the phone. STEP 2 Slide the bot tom tabs int o the slots STEP 3 Lightly pr es s down on the top of the desk stand. It [...]

Installing Y our Phone (Optional) Moun ting the Phone to the W all Cisco S mall Business IP Phone SP A9 XX Us er Guide 16 2 Fi gure 3 MB 100 Wall Mount Kit STEP 1 T o at tach the Mounting Bracket (MB), align the t wo cleats on the MB with the holes in the phone’ s b ase. STEP 2 Orient the MB such that the phone’ s Ethernet and handset p orts ar[...]

Installing Y our Phone (Optional) Moun ting the Phone to the W all Cisco S mall Business IP Phone SP A9 XX Us er Guide 17 2[...]

Installing Y our Phone (Optional) Moun ting the Phone to the W all Cisco S mall Business IP Phone SP A9 XX Us er Guide 18 2 STEP 4 (Optional) If a Wi -Fi or P oE dongle is install ed, place in the tray . STEP 5 Plug in the Ethernet and power cables .[...]

Installing Y our Phone Conne cting Y our Phon e ’ s Power Cisco S mall Business IP Phone SP A9 XX Us er Guide 19 2 STEP 6 Hang onto scr ews mounted in the wall. C onne cting Y our Phone ’ s Power If you ar e using an external power source, push the power c or d into the power supply , and plug the power supply into the phone base. Se e the Cisc[...]

Installing Y our Phone Conne cti ng Y our Phone to the Computer Ne t work Cisco S mall Business IP Phone SP A9 XX Us er Guide 20 2 C onne cting Y our Phone to the C omputer Net work Y ou connect your phone to the local networ k by using an Ethernet cable : STEP 1 Plug the Ethernet cable into the back of the bas e station int o the slot marked “W [...]

Installing Y our Phone V erif ying Phone Star tup Cisco S mall Business IP Phone SP A9 XX Us er Guide 21 2 T o conne ct yo ur phone to the Cisc o WBP54G: STEP 1 Configure the Cisco WBP54G using the Set up Wizard. See the instructions in the W ireles s-G Bridge f or Phone Adapters Quick Installation Guide , available at www . c i sc o. co m/ go / s [...]

Installing Y our Phone Upgrading Y our Phone’ s Firmw are Cisco S mall Business IP Phone SP A9 XX Us er Guide 22 2 Up grading Y our Phone ’ s F irmwar e Y our phone ships with pre-installed firmware. However , lat er firmwar e versions may b e a vailable that ad d f eatures and fix pr oblems with your phone. Y ou may need to upgrade your phone [...]

Installing Y our Phone Upgrading Y our Phone’ s Firmw are Cisco S mall Business IP Phone SP A9 XX Us er Guide 23 2 Install the Firm ware STEP 1 Extract the firm ware o nto y our PC. STEP 2 Run the e xecutable file f or the firmwar e upgrade (f or example, double click upg- spa942-5-2-8.ex e ). STEP 3 Click Continue af t er reading the mes sage re[...]

Installing Y our Phone Conne cti ng the SP A932 Attendant Console to the SP A962 Cisco S mall Business IP Phone SP A9 XX Us er Guide 24 2 C onne cting the SP A932 A t tendant Cons ole to the SP A962 T o conne ct the SP A932 A t t endant C onsole t o the SP A962, you need the f ollowing: • SP A932 Attendant Console • Attachment Arm • T wo (2) [...]

Installing Y our Phone Conne cti ng the SP A932 Attendant Console to the SP A962 Cisco S mall Business IP Phone SP A9 XX Us er Guide 25 2 STEP 4 Align the hole in the SP A932 alignment rece ss with the hole on the attachment arm. STEP 5 Using the attachment arm s cr ew , se cur e the at tachment arm to the SP A932.[...]

Installing Y our Phone Conne cti ng the SP A932 Attendant Console to the SP A962 Cisco S mall Business IP Phone SP A9 XX Us er Guide 26 2 STEP 6 L o cate the A UX IN por t on the back of the S P A932. Connect one end of the auxiliar y cable to this por t . ! IMPORT ANT: Do not plug a telephone line cor d int o an AUX por t . Use only the auxiliar y[...]

Installing Y our Phone Conne cti ng the SP A932 Attendant Console to the SP A962 Cisco S mall Business IP Phone SP A9 XX Us er Guide 27 2 STEP 7 L o cate the A UX por t on the back of the SP A962. Conne ct the other end of the auxiliar y cable to this por t . STEP 8 Rout e the auxiliar y cable inside the cable r elief channel in the SP A932. STEP 9[...]

Installing Y our Phone Conne cti ng the SP A932 Attendant Console to the SP A962 Cisco S mall Business IP Phone SP A9 XX Us er Guide 28 2 STEP 1 Align the hole in the first SP A932 alignment reces s with the hole on the attachment arm. STEP 2 Using the attachment arm s cr ew , se cur e the att achment arm to the first SP A932. STEP 3 Align the hole[...]

Installing Y our Phone Conne cti ng the SP A932 Attendant Console to the SP A962 Cisco S mall Business IP Phone SP A9 XX Us er Guide 29 2 STEP 6 L o cate the A UX IN p or t on the back of the se cond S P A932. Connect the other end of the auxiliar y cable to this port . STEP 7 Rout e the auxiliar y cable inside the cable r elief channel. STEP 8 Att[...]

3 Cisco S mall Business IP Phone SP A9 XX Us er Guide 30 Using B asic Phone F unc tions This chapter describe s your phone ’s lines and buttons and pr ovide s instructions on using your phone ’ s b asic functions. It include s the f ollowing s ections : • Understanding Y our Phone’ s L ines and Buttons, page 31 • Using the Ke ypad and But[...]

Using B asic Phone F unctions Unders tanding Y our Phone ’ s Lines an d Buttons Cisco S mall Business IP Phone SP A9 XX Us er Guide 31 3 • Set ting or Changing a Phone P as sword, page 56 • Acce ssing V oicemail, page 56 Understanding Y our Phone ’ s Line s and But tons All SP A IP phones hav e the same b asic buttons and components . Only [...]

Using B asic Phone F unctions Unders tanding Y our Phone ’ s Lines an d Buttons Cisco S mall Business IP Phone SP A9 XX Us er Guide 32 3 T able 1 IP Phone C omponents # Phone Feature Descr ipt io n 1 Handset Pick up to answer or place calls . 2 Mess age W aiting Indicator When lit: • Red — Y o u ha ve a new voic e mail mes sage. • Flashing [...]

Using B asic Phone F unctions Unders tanding Y our Phone ’ s Lines an d Buttons Cisco S mall Business IP Phone SP A9 XX Us er Guide 33 3 So ftk ey Bu tto n s The softkey buttons per f orm the actions shown on the label on the L CD screen above. The softkey buttons a vailable on your phone may var y dep ending on y our phone syst em. For the SP A9[...]

Using B asic Phone F unctions Unders tanding Y our Phone ’ s Lines an d Buttons Cisco S mall Business IP Phone SP A9 XX Us er Guide 34 3 Alpha In some menus , you need to press this if you ar e editing a field that will contain characters (f or example, a speed d ial ) . n/ a BXf er Perf orms a blind call transf er (transf erring a call without s[...]

Using B asic Phone F unctions Unders tanding Y our Phone ’ s Lines an d Buttons Cisco S mall Business IP Phone SP A9 XX Us er Guide 35 3 Dial Press to dial a number . n/ a Direct or y / dir Acce ss your personal and corp orat e phone directory . Using the Phone Direct ories , page 52 DND Do Not Disturb ; prevents incoming calls from ringing your [...]

Using B asic Phone F unctions Unders tanding Y our Phone ’ s Lines an d Buttons Cisco S mall Business IP Phone SP A9 XX Us er Guide 36 3 Park Parks a call at a designated “park” numbe r . The call is active until y ou unpark it , or the caller disconne cts. Must be configured by your Phone Administrat or . Parking a C all, page 50 Past e Usin[...]

Using B asic Phone F unctions Using the Keypad and Buttons with Menus Cisco S mall Business IP Phone SP A9 XX Us er Guide 37 3 Using the K eyp ad and But tons with Menus Y ou pr es s a softke y button or other buttons t o enter me nus on the L CD screen. Using Ke yp ad Shor tcuts Use the keypad t o enter the number of the menu or sub -menu item. F [...]

Using B asic Phone F unctions Using Phone Hardw are and Acc ess ories Cisco S mall Business IP Phone SP A9 XX Us er Guide 38 3 Using Phone Hardwar e a nd Ac c e s s orie s Using the Sp eak erphone The SP A IP Phones provide a speak erphone. T o use the speakerphone, pr es s the Speaker button (the handset can be either on or of f hook). Using He ad[...]

Using B asic Phone F unctions Using Phone Hardw are and Acc ess ories Cisco S mall Business IP Phone SP A9 XX Us er Guide 39 3 Using the He adset with Y our IP Phone T o use a wired headset , press the Head set but t on on your phone and dial the number to place a call, or pr es s the headset but t on to answer a ringing call. T o use a wire les s [...]

Using B asic Phone F unctions Adjusting C all V olume and Muting Cisco S mall Business IP Phone SP A9 XX Us er Guide 40 3 Cho osing Y our Preferr e d Audio Devic e This option designates the headset or speaker phone as the pr ef erred audio device when the handset is not use d. T o choos e your pref erred audio device: STEP 1 Press the Setup but t [...]

Using B asic Phone F unctions Placing or Answering a C all Cisco S mall Business IP Phone SP A9 XX Us er Guide 41 3 Placing or Answering a Call T o place or answer a call, do one of these: • Pick up the r ec eiv er . • Press the Speaker button. • Press the Heads et button. • Press a green line button (to place a call) or a r e d flashing li[...]

Using B asic Phone F unctions Putting a Call on Hold Cisco S mall Business IP Phone SP A9 XX Us er Guide 42 3 Put ting a Call on Hold T o put a call on hold, press the Hold but ton. A serie s of beeps indicates the call is on hold. Re suming a Call T o resume the call, press the flashing red line button f or the call. If you ha ve multiple calls, a[...]

Using B asic Phone F unctions T rans fer ring Calls Cisco S mall Business IP Phone SP A9 XX Us er Guide 43 3 Per forming an A t tende d T ransfer STEP 1 During an active call, pr es s Tr a n s f e r . STEP 2 Either : • Enter the number t o which you w ant to transf er the call; or • Press Director y and either choose a number from the personal [...]

Using B asic Phone F unctions Re d ia li ng Cisco S mall Business IP Phone SP A9 XX Us er Guide 44 3 Re dialing T o redial the last number calle d, press the Re di al bu tt on tw ice . T o redial another number : STEP 1 Press the Re dia l but t on and select the de sir e d number . STEP 2 (Optional) Press Ed it to select a number and mo dify it (f [...]

Using B asic Phone F unctions T urning the Misse d Calls S hor tcut On and Of f Cisco S mall Business IP Phone SP A9 XX Us er Guide 45 3 T o view a list of all mis sed calls : • If the L CD screen shows a misse d call, pr e ss the Miss but t on to view a list of mis sed calls . • If the L CD screen does not show a misse d call: a. Press the Set[...]

Using B asic Phone F unctions F or war ding Calls Cisco S mall Business IP Phone SP A9 XX Us er Guide 46 3 T o f or war d calls : STEP 1 Press the Setup but t on. STEP 2 Select Call F o r ward and cho ose the typ e of call f or warding: • CFWD All Number —F or wards all calls to a single number . • CFWD Busy Number —F or war ds all calls t [...]

Using B asic Phone F unctions F or war ding Calls Cisco S mall Business IP Phone SP A9 XX Us er Guide 47 3 STEP 3 Press OK . STEP 4 Press Sav e . For warding Calls When Y ou D on’t Answer the Phone STEP 1 In the Call F or ward Screen, mak e sure CFWD No Ans Number is highlight e d and pr es s the Edi t but t on. STEP 2 Enter “vm ” f or voice [...]

Using B asic Phone F unctions Se ttin g Do No t D is tu rb Cisco S mall Business IP Phone SP A9 XX Us er Guide 48 3 STEP 4 Press Clear . STEP 5 Press OK . STEP 6 Press Sav e . Changing the Call For warding D ela y T o change t he f or warding delay : STEP 1 Press the Setup but t on. STEP 2 Select Call F o r ward . STEP 3 Ch oose CFWD No Ans Delay ,[...]

Using B asic Phone F unctions T urning Call W aiting On and O f f Cisco S mall Business IP Phone SP A9 XX Us er Guide 49 3 c. Pres s OK . d. Press Sav e . T o turn of f Do Not Disturb, either : • Press the Clr DND but ton; or • Press the Setup but t on and sele ct Pr ef erences . Then: a. Scroll t o highlight Do Not D istu rb . b. Press the Y/ [...]

Using B asic Phone F unctions Picking Up a Call Cisco S mall Business IP Phone SP A9 XX Us er Guide 50 3 Picking Up a Call Y ou can pick up a call that is ringing at another e xtension. Depending on the way your phone network is configured, you can pick up a call ringing at any e x tension, or you may ha ve a gr oup of phones c onfigur ed where mem[...]

Using B asic Phone F unctions Placing a Three- W ay Conf erence Call Cisco S mall Business IP Phone SP A9 XX Us er Guide 51 3 STEP 3 Y ou or another person must then “unpark ” the call. T o unpark a call, you can either use the U npark button (if you know the park line number) , or view a list of park ed calls and unpark it from the list. T o u[...]

Using B asic Phone F unctions Using the Phone Dir ectories Cisco S mall Business IP Phone SP A9 XX Us er Guide 52 3 Using the Phone Direc torie s The SP A IP phones provide several di ff erent types of phone direct ories , depending on the phone model and what the system administrat or has s et up f or the company . In general, the phones provide t[...]

Using B asic Phone F unctions Using the Phone Dir ectories Cisco S mall Business IP Phone SP A9 XX Us er Guide 53 3 STEP 4 (Optional) T o change the ring t ype f or the caller : a. Press the Option but ton. b. Scroll thr ough the available ring type s. c. Pres s the Play but t on to pla y the se lected ring t one or the Sel ect button t o assign th[...]

Using B asic Phone F unctions Using the Call His tor y Lists Cisco S mall Business IP Phone SP A9 XX Us er Guide 54 3 T o use the Light weight Dir ector y Acce ss Prot ocol (LDAP) direct or y : STEP 1 Press the Directory softkey , or pres s the Setup but ton and select Direct ories . STEP 2 Scroll t o the LD AP Dir ector y and press Select . STEP 3[...]

Using B asic Phone F unctions Using the Call His tor y Lists Cisco S mall Business IP Phone SP A9 XX Us er Guide 55 3 Calling from the Call Histor y Lists T o dial a number from one of the Call Hist or y lists: STEP 1 Choo se the call. STEP 2 Press Dial . D eleting a Number from the Call Histor y List s STEP 1 In the Redial, Answered Calls, or Mis [...]

Using B asic Phone F unctions Setting or Changing a Phone Passwor d Cisco S mall Business IP Phone SP A9 XX Us er Guide 56 3 S et ting or Changing a Phone Pas sword Y ou can set or change the pas swor d f or your phone to pr event unauthorized use. T o set a pas sword f o r your phone : STEP 1 Press the Setup but t on. STEP 2 Select Set P asswo r d[...]

4 Cisco S mall Business IP Phone SP A9 XX Us er Guide 57 Using Advanc e d Phone Fe a ture s This chapter describe s how t o configure advanced f eatures on y our IP Phone. It contains the f ollowing sections : • Configuring Privacy and Se curity Featur e s, page 58 • Cr eating Spe ed Dials, page 60 • Using Spe ed Dials , page 60 • Using the[...]

Using A dvanc ed Ph one Fe a tures Configuring Pri vacy and S ecurit y Fea tures Cisco S mall Business IP Phone SP A9 XX Us er Guide 58 4 C onfiguring Privacy and S e curit y Fe atur e s Y ou can also configure these f eatures using your PC and the IP Phone W eb Int er face. See “Blo cking Caller ID ,” on page 77 and the “Blo cking Anonymous [...]

Using A dvanc ed Ph one Fe a tures Configuring Pri vacy and S ecurit y Fea tures Cisco S mall Business IP Phone SP A9 XX Us er Guide 59 4 STEP 5 Press OK . STEP 6 Press Sav e . Using S ecure Call W ith the se cur e call f e atur e, the activ e call is encr ypted so that others cannot ea ve s d ro p. B e fore e n ab l i ng S e c u re C al l , a sk y[...]

Using A dvanc ed Ph one Fe a tures Cr ea tin g S peed Di als Cisco S mall Business IP Phone SP A9 XX Us er Guide 60 4 STEP 4 Press Y/ N to choose Ye s . STEP 5 Press OK . STEP 6 Press Sav e . If dial as sistance is enable d, when placing calls, use the navigation but t on to scroll down, highlight a phone number on the L CD screen, and press dial t[...]

Using A dvanc ed Ph one Fe a tures Using the Paging F e a ture Cisco S mall Business IP Phone SP A9 XX Us er Guide 61 4 Using the Paging Fe a ture Y our IP phone can aut omatically answer pages from other Cisco S P A phone s in the Cisco S P A9000 V oic e Syst em. When your phone is paged, the phone emits a series of beep s, and t wo-way audio is e[...]

Using A dvanc ed Ph one Fe a tures Monitoring/ Ac ce ssing Ano ther Phone fr om Y our Phone Cisco S mall Business IP Phone SP A9 XX Us er Guide 62 4 Monitoring/ A c ce s sing Another Phone from Y our Phone Y our syst em administrator may configur e yo ur phone so that you can monit or other user ’ s phones from your phone. If this f eature is con[...]

Using A dvanc ed Ph one Fe a tures Cust omizing Y our L C D Screen Cisco S mall Business IP Phone SP A9 XX Us er Guide 63 4 S et ting the B ack light Timer Y ou can set a timer f or your screen backlight so that your L CD sc r een be comes dark after a specified time when the phone is idle. STEP 1 Press the Setup but t on. STEP 2 Select Pr ef erenc[...]

Using A dvanc ed Ph one Fe a tures Cust omizing Y our L C D Screen Cisco S mall Business IP Phone SP A9 XX Us er Guide 64 4 T o spe cify the amount of time bef ore the scr een s a ver turns on if y our phone is idle : STEP 1 In Scr een Sa ver M ode , choos e Scr een Sa ver W ait T im e and press Ed it . STEP 2 Enter the time, in seconds , to wait b[...]

Using A dvanc ed Ph one Fe a tures Using Ring T one s Cisco S mall Business IP Phone SP A9 XX Us er Guide 65 4 Changing the LCD B ack ground Picture T o change the ba ck ground picture on your phone: STEP 1 Press the Setup but t on. STEP 2 Select GUI Pr op er ty . STEP 3 Ch oose Pr ef erred Backgr ound Picture and pr e ss Change . STEP 4 Press Opti[...]

Using A dvanc ed Ph one Fe a tures Using Ring T one s Cisco S mall Business IP Phone SP A9 XX Us er Guide 66 4 Changing Y our Ring T one T o change a ring tone: STEP 1 Press the Setup but t on. STEP 2 Select Ring T one . STEP 3 Choo se the e x t ension f or which to choos e a ring t one and press Change . STEP 4 Scroll thr ough the ring tones and p[...]

Using A dvanc ed Ph one Fe a tures Using Ring T one s Cisco S mall Business IP Phone SP A9 XX Us er Guide 67 4 STEP 7 (Optional) Click Pr eview to pr eview the ring tone. Click Options t o change the star t or end positions, or to squeeze or str etch the audio. STEP 8 Click Upload to Phone t o upload the ring tone to the phone. Click OK wh en the s[...]

Using A dvanc ed Ph one Fe a tures Access ing Stoc k Qu o t es, T r a f f ic, and New s o n Y ou r Ph on e Cisco S mall Business IP Phone SP A9 XX Us er Guide 68 4 STEP 4 Click OK . STEP 5 Clos e the open Ring T o ne Utility windows . Ac c e s sing Sto ck Quote s, T ra f fic, and News on Y our Phone Y ou can acce ss s ome pr e-c onfigur ed stock , [...]

Using A dvanc ed Ph one Fe a tures Configur ing Da te and T ime P arame ters on Y our Phone Cisco S mall Business IP Phone SP A9 XX Us er Guide 69 4 STEP 5 If the time doe s not display am (a) or pm (p) correctly , adjust with Of f set . T o change fro m a .m . to p .m ., en ter *1 2* 00*0 0, to ch a ng e f rom p. m. to a .m ., e nte r # 12 *0 0*00[...]

Using A dvanc ed Ph one Fe a tures Using Star Code s Cisco S mall Business IP Phone SP A9 XX Us er Guide 70 4 Using St ar C ode s Y our IP phone can suppor t numerous “ star code s ” to acces s phone supplementar y ser vic es. The se code s, which star t with *, ar e enter e d bef ore dialing a t elephone number and provide ser vices . F or exa[...]

Using A dvanc ed Ph one Fe a tures Using Star Code s Cisco S mall Business IP Phone SP A9 XX Us er Guide 71 4 *Requires that y our IP phone be par t of a Cisco SP A9000 V oic e Syst em net work . **Requires that the paged extension be par t of a Cisc o SP A9000 V oice Syst em network . 70 Deactivate call waiting f or a single call. See T u rning Ca[...]

Using A dvanc ed Ph one Fe a tures Advanc ed Proc ed ur e s f or T e chnical Supp or t P ers onnel Cisco S mall Business IP Phone SP A9 XX Us er Guide 72 4 Advanc e d Pro c ed ur e s for T e chnic al Supp or t Pers onnel ! CAU TI O N These menus are used t o configure and tr oublesho ot yo ur phone and the phone network . Y ou should not change the[...]

Using A dvanc ed Ph one Fe a tures Advanc ed Proc ed ur e s f or T e chnical Supp or t P ers onnel Cisco S mall Business IP Phone SP A9 XX Us er Guide 73 4 Reb ooting Y our Phone This set ting is to configur e and troubleshoot the net work . Y ou should not change this set tings unles s direct ed to by your Administrat or as this can ne gatively a [...]

5 Cisco S mall Business IP Phone SP A9 XX Us er Guide 74 Using the W eb Inter fac e Y our Cisco IP Phone pro vides a web inter face t o the phone that allows you t o configure some f eatures of your phone using a web br ows er . This chapt er contains the f ollowing sections : • L ogging in to the W eb Inter face, page 75 • Set ting Do Not Dist[...]

Using the Web In ter face Log ging in to t he Web Inter fac e Cisco S mall Business IP Phone SP A9 XX Us er Guide 75 5 Lo gging in to the W eb Inter face STEP 1 Obtain the IP addr es s of your phone by pr es sing the Set up but t on and sele cting Network . Note the Curr ent IP address . STEP 2 On your PC, open Internet Explorer . STEP 3 Enter the [...]

Using the Web In ter face Configuring Call F or war ding Cisco S mall Business IP Phone SP A9 XX Us er Guide 76 5 C onfiguring Call For warding STEP 1 L o g in to the web interface. STEP 2 In the User tab, under Cal l For ward , you can configure the f ollowing fields : • CFW D All Dest —F or war ds all calls to a single number that you enter .[...]

Using the Web In ter face Bloc king Caller ID Cisco S mall Business IP Phone SP A9 XX Us er Guide 77 5 Blo cking Caller ID Y ou can block Caller ID from y our phon e so that your phone number will not appear to the pers on you call. T o block Caller ID : STEP 1 L o g in to the web interface. STEP 2 In the User tab, under Supplementar y Ser vic es ,[...]

Using the Web In ter face V iewing C all Hist or y Lists Cisco S mall Business IP Phone SP A9 XX Us er Guide 78 5 T o view and edit your personal director y : STEP 1 L o g in to the web interface. STEP 2 In the upper right corner of the page, click Personal Directory . A window appears with the Personal Dir ector y listings f or your phone. T o ent[...]

Using the Web In ter face Cr ea tin g S peed Di als Cisco S mall Business IP Phone SP A9 XX Us er Guide 79 5 Creating Spe e d Di als Y ou can configure up to 8 speed dials . Each spe ed dial can b e a phone number , IP address or URL . T o creat e or e dit a speed dial: STEP 1 L o g in to the web interface. STEP 2 In the User tab, under Sp eed Dial[...]

Using the Web In ter face Adjusting Audio V olume Cisco S mall Business IP Phone SP A9 XX Us er Guide 80 5 Adjusting Audio V olume STEP 1 L o g in to the web interface. In the User tab, under Audio V olume , you can adjust the f ollowing se ttings : • Ringer V olum e • Speaker V olume • Handset V olume • Headset V olume Enter a v olume bet [...]

Using the Web In ter face Changing the Phone Menu Color Scheme Cisco S mall Business IP Phone SP A9 XX Us er Guide 81 5 Changing the Phone Menu C olor S cheme T o change the color of phone menus : STEP 1 L o g in to the web interface. In the User tab, under Phone GUI Menu Color S ettings , you can cho ose a dif f erent color scheme. STEP 2 Click Su[...]

6 Cisco S mall Business IP Phone SP A9 XX Us er Guide 82 Using the SP A932 A t tendant C ons ole The SP A932 is a 32-but ton attendant console f or the S P A962, providing acces s t o 32 extensions. T wo S P A932 units can b e attached to a single S P A962 to monitor a to tal of 64 separate lines . Y our system administrat or must program the line [...]

6 Cisco S mall Business IP Phone SP A9 XX Us er Guide 83 Sp e e d Dialing an Ex tension T o spe ed dial an e x tensi on, push the line button. No further action is requir e d. T ransferring a Call T o transf er a call to an e x tension, push the green line button on the S P A932 for that extension. The call is automatically transf erred . Picking U[...]

A Cisco S mall Business IP Phone SP A9 XX Us er Guide 84 Addition al Informa tion Re gula tor y Compli anc e and S a fet y Informa tion Regulator y Compliance and Saf et y Inf orm ation f or this product is available on Cisco.c om at the f ollowing location: w w w .cisco.c om/ go/ smallbiz W arrant y W arrant y inf ormation that applies t o this pr[...]

B Cisco S mall Business IP Phone SP A9 XX Us er Guide 85 Wher e to Go F rom Here Cisco provides a wide range of r esources to help you obta in the full benefits of your IP phone. Produc t Re s ource s W eb sit e address es in this document are list e d without http:// in front of the addr es s be cause most current web br owsers do not require it .[...]

Where to Go F rom Here Rel ate d D o c um e ntat io n Cisco S mall Business IP Phone SP A9 XX Us er Guide 86 B Rela te d D o cumenta tion The f ollowing table de scribe s r elat ed do cuments that Cisco provides t o help you use your IP P hone. These do cuments and mor e are a vailab le at ww w .cisco.c om/ go/ smallbiz . Do cument Title Descr ipt [...]