D-Link DVC-1000 manual

Manual i2eye i2eye i2eye i2eye i2eye TM TM TM TM TM Building Networks for People Broadband V ideoPhone (Patent Pending) DVC-1000 v2.0[...]

Introduction ...................................................................................................... 3 Package Contents ........................................................................................... 4 Features & Benefits ........................................................................................ 5 Connec[...]

Introduction Imagine having high-quality , extremely low-cost video conferencing from a stand- alone, easy to use communication appliance. The D-Link i2eye TM DVC-1000 Broadband VideoPhone accomplishes this. D-Link i2eye TM introduces the world of video conferencing over the Internet, to bring you and your family , friends and colleagues together ,[...]

4 ! ! ! ! ! Connection to broadband Internet (Cable modem, DSL modem,T -1 or Ethernet network) at each end of the connection ! T elevision with standard composite audio and video inputs (RCA jacks) or with a RF modulator to enable a TV without A V jacks to be connected with the antenna terminal ! Optional: S tandard telephone (but recommended) ! Op[...]

5 ! S tand-alone operation - No computer needed ! Uses broadband cable/DSL or network connections for high-quality video ! H.323 Internet video-conferencing standard compliant ! Easy to use ! Use your existing broadband network ! Easy Setup Wizard ! Picture-in-Picture view or full-screen view ! Remote control included ! S peed Dialing ! Advanced vi[...]

6 LEDs LED stands for L ight- E mitting D iode. The i2eye TM DVC-1000 has the following LEDs for monitoring its operation. Link Status Activity Status Power Call Monitor LED LED Location and Activity Power Status Front to the left of the power light. This light turns on briefly at power up. It is then off during normal operation. Call Monitor Front[...]

7 Getting S t arted Information for the Setup Wizard is entered by using the intelligent remote con- trol included with the DVC-1000. The remote is used to enter numbers, letters, special characters and to make selections from an on-screen keyboard. The on-screen keyboard is activated by pressing ENTER on the remote control. The on-screen keyboard [...]

8 Remote Control Layout ENTER key Adjust Contrast When entering alphanumeric information, the left arrow key performs a backspace , deleting the character to the left of the on-screen cursor . Use the arrow keys along with the ENTER, CANCEL and number keys to enter information in the Setup Wizard screen. The * ( asterisk --sometimes called a “sta[...]

9 When you are finished entering text and numbers, move the cursor to highlight OK on the screen and press ENTER ; or alternatively you can press the CANCEL key on the remote to remove the keyboard from the screen, leaving what you typed on the screen. The keyboard allows entering any of the following: • Numbers 0 through 9 • Upper case Letters[...]

10 Personal Information Screen Using the Setup Wizard The following descriptions of the Setup Wizard screens will help you understand the purpose and procedures for providing the required information. The first screen that displays on the initial startup is the Wecome Screen. This screen explains what information is needed to complete the setup and[...]

11 Network Address Screen The Network Address screen asks for information that is needed to connect a VideoPhone call over the Internet. Most home users with a cable or DSL modem can leave the checkbox checked to obtain an IP Address automatically . If you know you cannot be assigned an IP Address Using the Setup Wizard (continued) automatically th[...]

12 Network Speed Screen The Network Speed screen asks you to select the type of broadband Internet connec- tion you use. Each choice has default send and receive speeds defined for you. If you need to change these set- tings after completing the Setup Wizard , this can be done by selecting the Set- tings > Network > Speed screen. Press Next t[...]

13 System Rest art A warning message now appears asking to restart the DVC-1000 VideoPhone to complete the setup. Press the Ye s button to accom- plish a restart. Congratulations! Y ou are now ready to make and receive i2eye VideoPhone calls. Although optional, it is recommended that you connect a standard telephone to the DVC-1000 VideoPhone. If t[...]

14 Using the DVC-1000 Layout of the i2eye Main Screen Main Window Self-View Window Main Settings Buttons Banner Window Status Message Area Status Icons Privacy Status Icons S t atus Icons The S tatus Icons appear only briefly at startup. The DVC-1000 uses icons to indicate its status. The icons display on the top right side of the Main Screen . If [...]

15 Just like a regular phone call, picking up the telephone handset will answer the DVC-1000 VideoPhone. Y ou may also use the remote control to answer by pressing the ENTER key when the “ Answer ” button on the screen is highlighted in a dialog box. Answering an Incoming VideoPhone call If the telephone attached to your DVC-1000 VideoPhone is [...]

16 Placing a Manual Dial V ideoPhone Call with the T elephone Handset If the other party has activated their video privacy , you will not see them; but you will be able to hear them. If they have activated audio privacy , you can see them; but not hear them. If you have activated your video or audio privacy , the other party will not see or hear yo[...]

17 Speakerphone Mode The DVC-1000 has a Speakerphone Mode if the call needs to be shared with more than one person, or when it is desirable to talk without using the telephone handset. In S peakerphone Mode, the speaker on the television and the microphone in the DVC-1000 VideoPhone are used. When a call is answered using the remote control, or a c[...]

18 Phone numbers may be entered in the following formats (the dash is entered automatically): 1-949-555-1212 : The 1 is required if you are calling outside your local area. 555-1212 : Will work only within the local area code. Entering Phone Numbers V alid entry for the IP address field would include: 205.104.32.20 (Dials a VideoPhone, or other H.3[...]

19 Using the Configuration Menu After starting the DVC-1000 VideoPhone, the Main Screen is displayed. The self-view image should be displaying in the larger window . The following buttons reside on the main screen: Main Screen Dial - View - Settings - Privacy - Set up a speed dial list and choose from several methods of placing a call to other Vide[...]

20 The Dial screen contains the speed dial list as well as buttons to manage the S peed Dial List and make manual VideoPhone calls Using the Configuration Menu (continued) Main Screen > Dial Speed Dial List - Manual Dial - This list contains up to 10 S peed Dial entries. Click the Add button to add to this list. A name is dialed by highlighting [...]

21 T o add a Speed Dial entry , enter a name and a number (or address) using the remote’s number pad or the on- screen keyboard. Removes a selected entry from the Speed Dial List. Allows the modification of either the name or number (or address) of a selected Speed Dial entry . Closes the Dial screen, saving the current entries in the Speed Dial [...]

22 The View screen allows the user to modify what the main screen may look like. Using the Configuration Menu (continued) Main Screen > View This is the standard view showing both the larger main view window and the smaller self- view window . The main video window is seen in this view . When no call is in progress, the self-view will display . [...]

23 Using the Configuration Menu (continued) Main Screen > Settings The Settings screen contains four buttons that allow the application to be customized in different ways. Each of these settings are detailed starting on the next page. General - Network - Update - Close - Controls settings that adjust the way you view , listen and use the DVC-100[...]

24 Main Screen > Settings >General Always answer incoming calls- T urn on video privacy when answering calls - Play sound with user input - Automatically adjust video contrast - Select this checkbox to allow the DVC-1000 to automatically accept any incoming call. If this checkbox is not selected and a call is received, a dialog will appear th[...]

25 Main Screen >Settings > Personal Information Using the Configuration Menu (continued) Name- Area Code & Phone # - Enter your name here. When a call is placed from your VideoPhone, the name you enter will be displayed as a Caller ID on the remote end of the call. Unless the VideoPhone you call has auto-answer turned on, the party you wi[...]

26 Main Screen > Settings > Network Using the Configuration Menu (continued) Controls how the DVC-1000 obtains an IP Address. Allows you to enter a primary and secondary DNS address. This screen controls how a Public IP Address is obtained. If the Public IP button is “greyed out” it means that your network is unable to obtain an IP Addres[...]

27 Main Screen > Settings > Network > Address Using the Configuration Menu (continued) The DVC-1000 VideoPhone will attempt to obtain the IP Address from the DHCP server . When this is checked (the default), the other settings on this screen are automatically grayed. These are all Internet settings that need to be provided by your router c[...]

28 Main Screen > Settings > Network > DNS Using the Configuration Menu (continued) The Domain Name System (DNS) translates Internet domain names (for example www.dlink.com which is easy for people to use and remember) to IP addresses, which are what computers use to find each other on the Internet. Enter the Primary Internet DNS (Domain Na[...]

29 Main Screen > Settings > Network > Public IP Address Using the Configuration Menu (continued) This screen allows you to configure, view , or edit the VideoPhone’s public IP Address. This is the default and recommended setting. If the DVC-1000 is behind a NA T , and you leave this checkbox selected, the VideoPhone will automatically us[...]

30 Using the Configuration Menu (continued) Main Screen > Settings > Network > Network Speed The Network Speed screen offers you the option of selecting the speed that is the best match for your current network or connection. Change the settings by selecting the send or receive Change button and select the value desired by moving the selec[...]

31 Using the Configuration Menu (continued) Main Screen > Settings > Up date The Update screen has several functions: Set the checkbox to automatically check for updates of the DVC- 1000 VideoPhone. Check for an update right now . Display the current version information. Set Defaults will restore all settings to factory defaults. This will er[...]

32 Using the Configuration Menu (continued) Main Screen > Privacy Audio Privacy - Video Privacy - Do not Disturb - Audio Privacy prevents the audio on your side from being sent to the remote caller . No one on the other end of the VideoPhone call will be able to hear you if this setting is checked, although they can see you. Video Privacy keeps [...]

33 Using the DVC-1000 with Routers, Gateways and Broadband Modems The D-Link DI-614+ and the DI-604 Routers have a firmware upgrade that allows for easy configuration of the i2eye . With the DI-614+, DI-604 and the firmware upgrade, you will not need to manually configure the ports. If you have other Routers or you are having difficulty with the i2[...]

34 The firewall security features built into most routers and gateways prevent users from accessing the video and audio of their DVC-1000. A router connects to the Internet through a series of numbered ports. The ports used by the DVC-1000 are blocked from access over the Internet by the firewall features of the router . Y ou need to open the ports[...]

35 Using the DVC-1000 with Routers, Gate- ways or Broadband Modems (continued) A total of 7 ports must be opened for the DVC-1000 to work with most routers or firewalls. T o open these ports, please do the following: A . Click Enabled B . Give the Virtual Server a Name (such as i2eye) C . Under Private IP , enter the IP Address obtained from the DV[...]

36 Using the DVC-1000 with Routers, Gate- ways or Broadband Modems (continued) Y ou have now completed the entering of one port to be opened. Y ou will need to open six more ports. Repeat steps A through G five more times for each one of the following five ports: 15329, 15330, 15331, 15332 and 15333. The last port will be opened slightly differentl[...]

37 From the following sections, choose the heading that best applies to your equipment or networking configuration. Network With Multiple Public IP Addresses A Public IP Address is visible on the Internet. (Most commonly found in business environments.) Recommended Procedure: If there is an available public IP address, simply enter the IP address, [...]

38 Broadband Modem, Multiple PCs and a Hub Commonly found in small offices, home offices, or homes with more than one PC where multiple public IP addresses are available. In order to install the DVC-1000 Video Phone as another device behind a hub assign an available public IP address to the Video Phone. Refer to the Broadband Modem Only section, be[...]

39 T roubleshooting 1. Cannot make a call using a phone number . Check that you did not misdial the number . If the person you are calling is outside of your area code, you must dial a “1” before the area code and then the number . The VideoPhone is not connected to the Internet. The VideoPhone is not registered with the directory service. It m[...]

40 T roubleshooting (continued) 4. T elephone or televison produces an off-hook signal. T elephone is off the hook. Hang up the phone. 5.T elephone or television produces a fast busy signal. Person you are trying to call is not registered with the directory service . Call the person using direct IP or wait until the person is registered with the di[...]

41 T roubleshooting (continued) 9 . No video in a call. Video cables are not plugged in correctly . Ensure that your video cables are correctly plugged into the TV . Make sure that the TV is set for video input. Consult your TV manual for reference. Incorrect network speeds. See Incorrect Network S peeds Section in this T roubleshooting Guide. Vide[...]

42 1 1. Video freezes during a call. Far side muted their video. If the far side mutes their video you will not be able to see him or her . Network is congested. Give the VideoPhone a couple of minutes to try to recover , or disconnect the call and try again at a later time. 12. No audio in call. Audio cables are not plugged in correctly . Ensure t[...]

43 VideoPhone is not functioning properly behind NA T . Go to Settings/Network/Public IP . Select “Auto detect public IP Address.” If the VideoPhone is unable to detect the public IP Address, it should be entered manually using “Use specific IP Address.” The public IP Address is given to you by either your ISP or your network administrator [...]

44 16. Error Displays on main screen. VideoPhone cannot obt ain public IP Address (Router ’ s address). See “VideoPhone cannot obtain IP Address automatically” section below . 17. VideoPhone cannot obt ain IP Address automatically Not properly connected to a DHCP server . Check connection to LAN, by verifying a link light on the back of the V[...]

45 20. VideoPhone is not connected to the Internet. Ethernet cable is not properly plugged into the VideoPhone. Ensure that the RJ-45 cable is properly plugged into the back of the VideoPhone. A steady green light on the Ethernet port indicates a valid link has been made. Invalid DNS entries. The VideoPhone requires at least one valid DNS entry . C[...]

46 T roubleshooting (continued) 22. VideoPhone does not boot up. Video is not being displayed on television. Ensure that the video and audio cables are plugged in correctly to both the VideoPhone and television. The television should be set for video input. Consult your television user manual for support. The VideoPhone doesn’t have power or is n[...]

47 Frequently Asked Questions What is D-Link´s i2eye? i2eye (TM) is a breakthrough communications video appliance that provides IP videoconferencing and connects to any standard television. Simple to install and use, the small unit sits on top of the television and contains a video camera that can stream up to 30 frames per second over the Interne[...]

48 Frequently Asked Question (continued) Can I use the DVC-1000 with a non-D-Link directory service? No. The DVC-1000 is designed to automatically connect to the D-Link Directory Service. This is a free service and is available to anyone with a DVC-1000. The Directory Service allows for calling another DVC- 1000 Videophone by using a phone number i[...]

49 Frequently Asked Question (continued) What devices can I connect to with the DVC-1000? With the DVC-1000 you can connect to any hardware or software that is H.323 compatible. If you are not sure if your hardware or software is H.323 comp atible, please contact the manufacturer/developer . If you are using a P C with a Windows operating system, y[...]

50 Glossary of T erms Bandwid th: A measure of the rate at which data can be sent through the network. This value is usually given in bits per second (bps) or kilobits per second (kbps). CIF (Common Intermediate Format): An intermediate video format. When D-Link DVC-1000 video is transmitted over a network, the sizes will be CIF , QCIF , or SQCIF .[...]

51 Home Gateway: A term commonly interchanged with router . IP Address (Internet Protocol Address): An IP Address is a number that identifies a computer connected to the Internet. Every computer that is connected to the Internet must have a unique IP Address. An IP Address consists of four sections separated by periods. Each section contains an 8-b[...]

52 QoS (Quality of Service): Allows guaranteed bandwidth and p acket delivery between network devices over a network. Router: A device that attaches two or more network devices and forwards data accordingly . Most consumer type routers act as DHCP servers, NA T s and simple firewalls. DMZ (Demilitarized Zone): Devices set up to be in the router ’[...]

53 Internal Processor ARM-9 ASIC Communication Processor Standards Compliant ITU H.323 (IP communications) Video: H.263 Audio: G .71 1, G .723 Data Rates/Frame Rates 96 Kbps—512 Kbps Up to 30fps Video Up to 30fps CIF (352 x 288 pixels), QCIF (176 x 144) Picture-In-Picture (PIP) Automatic brightness control DVC-1000 Robust Video Audio T elephone i[...]

54 User Interface Dialing Diagnostics Quality of service measurement Manual or auto answer Incoming Caller ID Privacy shutter via video mute and/or audio mute Do Not Disturb mode Answer using infrared remote control or the telephone Dialing Capabilities S peed dial list with ten entries Manual dialing with telephone handset using Directory Service [...]

55 Cont acting T echnical Support T echnical Support Y ou can find the most recent so f tware and user documen t ation on the D-Link website. D-Link i2Eye T echnical Support over the T elephone: 0845 0800288 (UK Only) Mon-Fri 9.00am to 6.00pm D-Link T echnical Support over the Internet: http://ww w .dlink.co.uk ftp://ftp.dlink.co.uk T ech Support f[...]

56 W arranty and Registration Subject to the terms and conditions set forth herein, D-Link Systems, Inc. (“D-Link”) provides this Limited warranty for its product only to the person or entity that originally purchased the product from: ! D-Link or its authorized reseller or distributor and ! Products purchased and delivered within the fif ty st[...]

57 ! The customer must submit with the product as part of the claim a written description of the Hardware defect or Software nonconformance in sufficient detail to allow D-Link to confirm the same. ! The original product owner must obtain a Return Material Authorization (“RMA”) number from the Authorized D-Link Service Office and, if requested,[...]

58 Governing Law : This Limited W arranty shall be governed by the laws of the S tate of California. Some states do not allow exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the foregoing limit ations and exclusions may not apply . This limited warranty provides specific legal[...]