Dell 2500 manual

Dell™PowerEdge™2500SystemsInstallationandTroubleshootingGuide Introduction Indicators, Messages, and Codes Finding Software Solutions RunningtheDell™Diagnostics Troubleshooting Your System Installing System Board Options Installing Drives Getting Help Jumpers and Connectors Abbreviations and Acronyms Figures Tabl[...]

Back to Contents Page Jumpers and Connectors Dell™PowerEdge™2500SystemsInstallationandTroubleshootingGuide  Jumpers — AGeneralExplanation  System Board Jumpers  System Board Connectors  SCSI Backplane Board Connectors  Interposer Board Connectors  Disabling a Forgotten Password Th[...]

 Table A - 1. System - Board Jumper Settings System Board Connectors See Figure6 - 1 and Table6 - 1 for the location and description of system board connectors. SCSI Backplane Board Connectors FigureA - 3 shows the location of the connectors on the back of the SCSI backplane board.  Figure A - 3. Connectors on the SCSI Backplane Boar[...]

 Interposer Board Connectors FigureA - 4 shows the connectors and sockets located on the interposer board.  Figure A - 4. Connectors on the Interposer Board   Disabling a Forgotten Password The computer's software security features include a system password and a setup password, which are discussed in detail in Section 4, "[...]

6.  Repeat step 1. 7.  Install the jumper plug on the PASSWD jumper. 8.  Replace the right - side computer cover, and then reconnect the computer and peripherals to their electrical outlets and turn them on. 9.  Assign a new system and/or setup password. To assign a new system password using the System Setup program, see "Assigning[...]

Back to Contents Page Abbreviations and Acronyms Dell™PowerEdge™2500SystemsInstallationandTroubleshootingGuide The following list defines or identifies technical terms, abbreviations, and acronyms used in Dell user documents. NOTE:Unlessotherwisespecified,thesedefinitionsmaynotapplytooperating?[...]

C Celsius CCFT cold cathode fluorescent tube CD compact disc CD - ROM compact disc read - only memory CGA color graphics adapter cm centimeter(s) CMOS complementary metal - oxide semiconductor C.O.D. collect on delivery cpi characters per inch cpl characters per line CPU central processing unit DAC digital - to - analog converter DASH Dell Advanced[...]

Deutsche Industrie Norm DIP dual in - line package DMA direct memory access DOC Department of Communications (in Canada) dpi dots per inch DRAC DellOpenManage™RemoteAssistantCard DRAM dynamic random - access memory DS/DD double - sided double - density DS/HD double - sided high - density DSA Dell SCSI Array ECC error checking and corr[...]

electrostatic discharge ESDI enhanced small - device interface ESM embedded server management F Fahrenheit FAT file allocation table FCC Federal Communications Commission FIFO first - in first - out ft feet g gram(s) G gravities GB gigabyte(s) GUI graphical user interface h hexadecimal HIP Hardware Instrumentation Package HMA high memory area HPFS [...]

identification IDE integrated drive electronics IRQ interrupt request ISA Industry - Standard Architecture JEIDA Japanese Electronic Industry Development Association K kilo - (1024) KB kilobyte(s) KB/sec kilobyte(s) per second Kb kilobit(s) Kbps kilobit(s) per second kg kilogram(s) kHz kilohertz LAN local area network lb pound(s) LCD liquid crystal[...]

LVD low voltage differential m meter(s) mA milliampere(s) mAh milliampere - hour(s) MB megabyte(s) Mb megabit(s) Mbps megabit(s) per second MBR master boot record MDA monochrome display adapter MGA monochrome graphics adapter MHz megahertz MMX™ MultiMedia eXtensions mm millimeter(s) ms millisecond(s) MS - DOS ® Microsoft Disk Operating System MT[...]

NiMH nickel - metal hydride NMI nonmaskable interrupt NNM Network Node Manager ns nanosecond(s) NTFS NT File System NVRAM nonvolatile random - access memory OS/2 ® Operating System/2 OTP one - time programmable PAL programmable array logic PCI Peripheral Component Interconnect PCMCIA Personal Computer Memory Card International Association PGA pin [...]

RAID redundant arrays of independent disks RAM random - access memory RAMDAC random - access memory digital - to - analog converter RCU Resource Configuration Utility REN ringer equivalence number RFI radio frequency interference RGB red/green/blue ROM read - only memory rpm revolutions per minute RTC real - time clock SCA Single Controller Archite[...]

SRAM static random - access memory SSU system setup utility SVGA super video graphics array TFT thin film transistor tpi tracks per inch TSR terminate - and - stay - resident UMB upper memory block UPS uninterruptible power supply USOC Universal Service Ordering Code V volt(s) VAC volt(s) alternating current VDC volt(s) direct current VESA ® Video[...]

watt - hour(s) X XMM extended memory manager XMS eXtended Memory Specification Z ZIF zero insertion force Back to Contents Page   [...]

Back to Contents Page Introduction Dell™PowerEdge™2500SystemsInstallationandTroubleshootingGuide  Other Documents You May Need  Getting Help  Safety, Regulatory, and Warranty Information Dell™PowerEdge™2500systemsarehigh - speed servers that offer significant service and upgrade features[...]

Back to Contents Page   [...]

Back to Contents Page Indicators, Messages, and Codes Dell™PowerEdge™2500SystemsInstallationandTroubleshootingGuide Applications, operating systems, and the system itself are capable of identifying problems and alerting you to them. When a problem occurs, a message may appear on the monitor screen or a beep code may sound. [...]

Back - Panel Features Figure2 - 3 shows the back - panel features of the non - redundant AC power version of the system.  Figure 2 - 3. Back - Panel Features SCSI Hard - Disk Drive Indicator Codes If you have the integrated RAID controller activated, or an optional PERC 3/Di controller is installed in the system, three indicators on each of t[...]

Table2 - 1 lists the drive indicator patterns established by the SCSI backplane firmware. Different patterns are displayed as drive events occur in the system. For example, in the event of a hard - disk drive failure, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal[...]

Table 2 - 2.PowerSupplyIndicatorPatterns System Messages System messages alert you to a possible operating system problem or to a conflict between the software and hardware. Table2 - 3 lists the system error messages that can occur and the probable cause for each message.  Table 2 - 3.SystemMessages  Indicator  I[...]

assistance. Bad command or file name Command entered does not exist, is faulty, or is not in pathname specified. Faulty command and syntax, or incorrect filename. Bad error - correction code(ECC) on disk read Controller has failed Faulty diskette/CD - ROM subsystem or hard - disk drive subsystem (defective system board) Replace the system board. Se[...]

Invalid CPU speed detected Microprocessor not supported by system Install a correct version of the microprocessor in the specified microprocessor connector. See " Adding or Replacing a Microprocessor "in"InstallingSystemBoardOptions." Invalid NVRAM configuration, resource reallocated System detected and correct[...]

Reset failed Improperly connected diskette/CD - ROM, hard - disk drive, or power cable Check that the diskette drive/CD - ROM drive unit is seated properly against the interposer board on the peripheral cage. See " Installing Drives ." Reinstall the hard - disk drive. Check the interface cable and power cable connections to the backplane [...]

System Beep Codes When an error that cannot be reported on the monitor occurs during a boot routine, the system may emit a series of beeps that identify the problem. The beep code is a pattern of sounds; for example, one beep followed by a second beep and then a burst of three beeps (code 1 -1- 3) means that the system was unable to read the data i[...]

Warning Messages A warning message alerts you to a possible problem and asks you to take corrective action before the system continues a task. For example, before you format a diskette, a message may warn you that you may lose all data on the diskette, as a way to protect against inadvertently erasing or writing over the data. These warning message[...]

 [...]

Back to Contents Page Finding Software Solutions Dell™PowerEdge™2500SystemsInstallationandTroubleshootingGuide  Installing and Configuring Software  Using Software Because most systems have several application programs installed in addition to the operating system, isolating a software problem can be confusing. [...]

monitor may require a special screen driver program that expects a certain kind of video mode or monitor. In such cases, you may have to develop an alternate method of running that particular program — by creating a start - up file made especially for that program, for example. Call the support service for the software you are using to help you w[...]

Back to Contents Page RunningtheDell™Diagnostics Dell™PowerEdge™2500SystemsInstallationandTroubleshootingGuide Unlike many diagnostic programs, the Dell Diagnostics helps you check the system's hardware without any additional equipment and without destroying any data. By using the diagnostics, you can hav[...]

If the system fails to boot, see " Getting Help ," for instructions on obtaining technical assistance. When you start the diagnostics a message is displayed telling you that the diagnostics is loading. The Diagnostics menu appears. The menu allows you to run all or specific diagnostic tests or to exit the Dell Diagnostics. For a quick che[...]

Most of the device groups consist of several devices. Use the Devices option to select individual devices within the device group(s). When you select Devices , the following options are displayed: Run Tests , Tests , Select , Parameters , and Help . Table4 - 1 lists all of the possible values for each option.  Table 4 - 1.DevicesOptions[...]

Back to Contents Page Troubleshooting Your System Dell™PowerEdge™2500SystemsInstallationandTroubleshootingGuide If your system is not working as expected, begin troubleshooting using the procedures in this section. This section guides you through some initial checks and procedures that can solve basic system problems and pr[...]

4.  Is the monitor working properly? See " Troubleshooting the Video Subsystem ." 5.  Is the keyboard working properly? See " Troubleshooting the Keyboard ." 6.  Are the mouse and printer working properly? See " Troubleshooting the Basic I/O Functions ." Start - Up Routine Looking at and listening to the syste[...]

The front bezel has status and attention indicators. Swinging the front bezel open provides access to the power switch, diskette drive, CD - ROM drive, hard - disk drive (s), and power supplies. You must open or remove the front bezel and remove the system cover to gain access to internal components. Removing the Front Bezel 1.  Using the system[...]

 Replacing the System Cover 1.  Check that no tools or parts are left inside the system. 2.  Fit the cover over the sides of the chassis, and slide the cover forward. 3.  Secure the cover with the three thumbscrews. 4.  Close the front bezel. Checking the Equipment This section provides troubleshooting procedures for equipment that c[...]

2.  Press and release each key on the keyboard. If the keyboard and its cable appear to be free of physical damage, and the keys work, go to step 4. If the keyboard or its cable are damaged, continue to step 3. 3.  Swap the faulty keyboard with a working keyboard. If the problem is resolved, the keyboard must be replaced. See " Getting H[...]

4.  Swap the interface cable with a known working cable. If the problem is resolved, the interface cable must be replaced. See " Getting Help ," for instructions on obtaining technical assistance. 5.  Turn off the system and the serial device, and swap the device with a comparable device. 6.  Turn on the power to the system and t[...]

l NIC cannot communicate with net Action 1.  Enter the System Setup program and confirm that the NIC is enabled. See "Using the System Setup Program" in the User's Guide for instructions. 2.  Check the two indicators on the left and right corners of the NIC connector on the system's back - panel (see Figure5 - 4 ). The [...]

hot - pluggable redundant power supplies that are front loadable and slide into connectors mounted on the the PDB. When this option is installed, the PDB will provide power to the system board, SCSI backplane board, and internal peripherals. For non - SCSI drives such as the diskette drive and CD - ROM drive, an interface cable connects the interpo[...]

Troubleshooting the System Battery Problem l Error message shows problem with the battery l System setup program loses the system configuration information l System date and time will not stay current Action 1.  Check the connection of the coin cell battery to the system board. See " Replacing the System Battery " in "Installing S[...]

 Figure 5 - 6.RemovingaCoolingFan  4.  Reseat the fan in its compartment. Ensure that the fan connector is firmly seated. 5.  If the problem is not resolved, insert a replacement cooling fan. 6.  If the replacement fan does not operate, one of the fan bay connectors is faulty. See " Getting Help ," for inform[...]

Repeat steps 8 and 9, and steps 11 through 13. 15.  Repeat step 14 for each of the remaining expansion cards. If you have reinstalled all of the expansion cards and the system memory tests are still failing, see " Getting Help ," for information on obtaining technical assistance. Troubleshooting System Memory Problem l Faulty memory mo[...]

Troubleshooting the Video Subsystem Problem l Monitor not operating l Monitor interface cable not connected correctly or is faulty l Video logic problems Action 1.  Check the system and power connections to the monitor. 2.  Run the video tests in the Dell Diagnostics. If the tests run successfully, the problem is not related to video hardware[...]

1.  Enter the system setup program, and verify that the system is configured correctly. See "Using the System Setup Program" in the User's Guide for instructions. 2.  Run the diskette drive tests in the Dell Diagnostics to see whether the diskette drive now works correctly. 3.  Turn off the system, including any attached per[...]

l Tape drive online indicator fails to light after operating system installs Action 1.  Remove the tape that was in use when the problem occurred and replace it with a tape that you know is not defective. 2.  Verify that any required SCSI device drivers are installed on the hard - disk drive and are configured correctly. 3.  See "Usin[...]

6.  Check the SCSI cable connections inside the system: a.  Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. b.  Remove the system cover. c.  Check the SCSI cable connection to the SCSI host adapter. The SCSI cable may be connected to the internal SCSI host adapter on the sys[...]

Back to Contents Page   [...]

Back to Contents Page Installing System Board Options Dell™PowerEdge™2500SystemsInstallationandTroubleshootingGuide This section describes how to install the following options: l Expansion cards l Memory upgrades l Microprocessor upgrades l Integrated RAID controller This section also includes instructions for replacing the[...]

Removing and Replacing Fan Assemblies There are two fan assemblies containing two individual fans. One assembly is located near the SCSI backplane board. The other fan assembly is attached to the back - panel. Removing the Front Fan Assembly 1.  Open the front bezel (see " Removing the Front Bezel " in "Troubleshooting Your System[...]

2.  Place the fan assembly in the hinge bracket and swing the fan assembly down until the release lever snaps into place. 3.  Replace the system cover. 4.  Close the front bezel. Removing the Back Fan Assembly 1.  Open the front bezel (see " Removing the Front Bezel " in "Troubleshooting Your System"). 2.  Remove [...]

 To replace a fan: 1.  Lower the fan into the fan assembly until the fan snaps into position. 2.  Replace the system cover. 3.  Close the front bezel. Expansion Cards Expansion cards are installed on the system board (see Figure6 - 1 ). There are seven expansion card slots available. The front fan assembly bracket is used to help sec[...]

9.  When the card is seated in the connector and the card - mounting bracket is aligned with the brackets on either side of it, close the expansion - card latch. 10.  Connect any cables that should be attached to the card. See the documentation that came with the card for information about its cable connections. 11.  Replace the front fan [...]

3.  Loosen the two thumbscrews securing the cooling shroud to the system (see Figure6 - 6 ).  Figure 6 - 6. Removing and Installing the Cooling Shroud  4.  Rotate the cooling shroud up and lift to clear the rear cooling fan assembly and chassis (see Figure6 - 7 ).  Figure 6 - 7. Rotating the Cooling Shroud  Installing the Co[...]

2.  Remove the power supply by grasping the power supply handle, pressing down on the release lever, and pulling the power supply straight out to clear the chassis (see Figure6 - 8 ).  Figure 6 - 8. Removing and Installing the Power Supply  3.  Install the power supply by sliding the new power supply into the chassis until it snaps i[...]

Table6 - 2 illustrates several sample memory configurations based on these guidelines.  Table 6 - 2.SampleMemoryModuleConfigurations Performing a Memory Upgrade 1.  Open the front bezel (see " Removing the Front Bezel " in "Troubleshooting Your System"). 2.  Remove the system cover. 3.  Remove the c[...]

Press <F1> to continue; <F2> to enter System Setup 8.  Press <F2> to enter the System Setup program, and check the System Memory setting in the system data box on the System Setup screens. The system should have already changed the value in the System Memory setting to reflect the newly installed memory. 9.  If the System Me[...]

2.  Remove the system cover. 3.  Remove the cooling shroud (see " Removing the Cooling Shroud "). 4.  Locate the memory module sockets in which you will remove memory modules. Figure6 - 9 shows the order of the memory module sockets. 5.  Press down and outward on the ejectors on each end of the socket until the memory modul[...]

 Figure 6 - 12. Securing Clip  6.  Remove the heat sink. 7.  Pull the socket release lever straight up until the microprocessor is released (see Figure6 - 13 ). 8.  Lift the microprocessor out of the socket and leave the release lever up so that the socket is ready for the new microprocessor.  Figure 6 - 13. Removing the Microp[...]

trianglepointstowardpin1,whichisalsouniquelyidentifiedbyasquarepad.  Figure 6 - 14. Pin - 1 Identification  11.  Install the microprocessor in the socket (see Figure6 - 15 ). If the release lever on the microprocessor socket is not all the way up, move it to that position now. With the pin - 1 corn[...]

14.  Hook the end of the clip without the heat - sink latch to the tab on the edge of the socket facing the front of the system. 15.  Push down and pivot the heat - sink latch until the hole on the clip latches onto the ZIF socket tab. 16.  If you are adding a second microprocessor, place the VRM in the socket (see Figure6 - 17 ). 17. ?[...]

ALERT! Bezel was previously removed. 24.  Enter the System Setup program, and confirm that the top line in the system data area correctly identifies the installed processor(s). See "Using the System Setup Program" in your User's Guide . 25.  While in the System Setup program, reset the chassis intrusion detector. 26.  Run th[...]

Insert the hardware key into the socket and secure the key with the latches on each end of the socket (see Figure6 - 19 ).  Figure 6 - 19. Installing the RAID Key  8.  Install the RAID battery (see " Installing the RAID Battery "). 9.  Replacethecoolingshroudandsystemcover;reconnectthesysteman[...]

Replacing the System Battery The system battery maintains system configuration, date, and time information in a special section of memory when you turn off the system. The operating life of the battery ranges from 2 to 5 years, depending on how you use the system (for example, if you keep the system on most of the time, the battery gets little use [...]

1.  Enter the System Setup program and, if possible, make a printed copy of the System Setup screens. See "Using the System Setup Program," in the User's Guide for instructions. 2.  Shut down the system, including any attached peripherals, and disconnect the system from the electrical outlet. 3.  Open the front bezel (see &q[...]

Back to Contents Page Installing Drives Dell™PowerEdge™2500SystemsInstallationandTroubleshootingGuide Your system features an internal drive bay that contains up to six SCSI hard - disk drives. Your system also features a removable peripheral bay that incorporates two drive bays for installing additional SCSI hard - disk dr[...]

3.  Align the tabs on side of the peripheral bay with the locking slots in the chassis and slide the peripheral bay forward. 4.  Tighten the thumbscrew securing the peripheral bay to the chassis (see Figure7 - 1 ). 5.  Replace the front fan assembly (see " Replacing the Front Fan Assembly " in "Installing System Board Opt[...]

From the inside of the chassis, push outwards on the center of the insert to remove the insert from the chassis. 7.  Remove the peripheral bay (see " Removing the Peripheral Bay "). 8.  Slide the new drive into the peripheral bay until the holes in the peripheral bay and the drive line up. 9.  Using four screws, secure the drive [...]

system board. Route the SCSI cable along the top of the cooling shroud. 14.  Check all cable connections that may have been loosened during this procedure. Arrange cables so that they will not catch on the system cover or block the airflow of the fans or cooling vents. 15.  Replace the system cover. 16.  Close the front bezel. 17.  Reco[...]

Refer to the following guidelines when you configure the SCSI drive: l Disable termination on the drive. The SCSI backplane board provides termination for the SCSI bus. l Set the SCSI ID on all drives to 0. All SCSI ID numbers for the drives are set by the SCSI backplane board. l Configure the drive so that the drive motor waits for a Start Unit co[...]

for removal. 3.  Open the front bezel (see " Removing the Front Bezel " in "Troubleshooting Your System"). 4.  Open the drive carrier handle to release the carrier. 5.  Slide the carrier toward you until it is free of the drive bay. 6.  Close the front bezel. Installing a Dell Host Adapter Card Follow these general g[...]

3.  Open the front bezel (see " Removing the Front Bezel " in "Troubleshooting Your System"). 4.  Remove the system cover. 5.  The daughter card fits between the sides of a card guide on the top of the drive bay. To install the card in the card guide: a.  Hold the daughter card by its edges with the component side fa[...]

Back to Contents Page Getting Help Dell™PowerEdge™2500SystemsInstallationandTroubleshootingGuide  Help Overview  Dell Contact Numbers Help Overview This section describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to contact Dell for technical o[...]

l Electronic Support Service support@us.dell.com apsupport@dell.com (for Asian/Pacific countries only) support.euro.dell.com (for Europe only) l Electronic Quote Service sales@dell.com apmarketing@dell.com (for Asian/Pacific countries only) l Electronic Information Service info@dell.com AutoTech Service Dell's automated technical support servi[...]

4.  Include any accessories that belong with the item(s) being returned (such as power cables, software diskettes, and guides) if the return is for credit. 5.  Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product[...]

  NOTE: Toll - free numbers are for use only within the country for which they are listed. Area codes are most often used to call long distance within your own country (not internationally) — in other words, when your call originates in the same country you are calling.  Country (City) International Access Code Country Code City Code [...]

Sales (Major Accounts) tollfree:1 - 800- 387- 5755 TechFax tollfree:1 - 800- 950- 1329 Chile (Santiago) Country Code: 56 City Code: 2 Sales, Customer Support, and Technical Support tollfree:1230 - 020- 4823 China (Xiamen) Country Code: 86 City Code: 592 Technical Support tollfree:8008582437 Customer Experience tollf[...]

Website: http://support.euro.dell.com  E - mail: web_fr_tech@dell.com  Germany (Langen) International Access Code: 00 Country Code: 49 City Code: 6103 Technical Support 06103766 - 7200 Technical Support Fax 06103766 - 9222 Home/Small Business Customer Care 0180- 5- 224400 Global Segment Customer Care 06103766 - 9570 Preferred Account[...]

Faxbox Service 044556 - 3490 Switchboard 044556 - 4300 Website: http://support.jp.dell.com  Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2 Technical Support tollfree:080 - 200- 3800 Sales tollfree:080 - 200- 3777 Customer Service (Seoul, Korea) 2194- 6220 Customer Service (Penang, Malaysia) 604 633 4[...]

E - mail: tech_nl@dell.com  New Zealand International Access Code: 00 Country Code: 64 Home and Small Business 0800446255 Government and Business 0800444617 Sales 0800441567 Fax 0800441566 Norway (Lysaker) International Access Code: 095 Country Code: 47 Technical Support 67116882 Relational Customer Care 67117514 Ho[...]

Customer Care 902118546 Switchboard 917229200 Fax 917229583 Website: http://support.euro.dell.com  E - mail: web_esp_tech@dell.com  Sweden (Upplands Vasby) International Access Code: 009 Country Code: 46 City Code: 8 Technical Support 0859005199 Relational Customer Care 0859005642 Home/Small Business [...]

 Back to Contents Page    Numbers) Public Americas International (systems purchased by governmental agencies [local, state, or federal] or educational institutions): Customer Service and Technical Support (Return Material Authorization Numbers) tollfree:1 - 800- 234- 1490 Dell Sales tollfree:1 - 800- 289- 3355 ortollfr[...]

Back to Contents Page Dell™PowerEdge™2500SystemsInstallationandTroubleshootingGuide  Notes, Notices, Cautions, and Warnings Notes, Notices, Cautions, and Warnings Back to Contents Page    NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates e[...]

Back to Contents Page Figures Dell™PowerEdge™2500SystemsInstallationandTroubleshootingGuide Figure2 - 1. Bezel Indicators Figure2 - 2. Front - Panel Features Figure2 - 3. Back - Panel Features Figure2 - 4. Hard - Disk Drive Indicators Figure2 - 5. Power Supply Features Figure5 - 1. System Orientation Figure5 - 2. Removing t[...]

Back to Contents Page Tables Dell™PowerEdge™2500SystemsInstallationandTroubleshootingGuide Table 2 - 1. SCSI Hard - Disk Drive Indicator Patterns Table 2 - 2. Power Supply Indicator Patterns Table 2 - 3. System Messages Table 2 - 4. System Beep Codes Table 3 - 1. IRQ Line Assignment Defaults Table 4 - 1. Devices Options Tab[...]