Dell 2900 manual

www .dell.com | support.dell.com Dell™ PowerEdge™ 2900 Sy stems Hardware Owner’ s Manual[...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important i nformation that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential da mage to hardware or loss of da ta and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for propert y damage, personal injury , or death. _____________[...]

Contents 3 Contents 1 About Y our Sy stem Sy stem Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Other Information Y ou May Need . . . . . . . . . . . . . . . . . . . . . . . . 10 Accessing Sy stem Featur es During Startup . . . . . . . . . . . . . . . . . . . 11 Front-Panel Features and Indicators . . . . . . . . . [...]

4 Contents Serial Communication Screen . . . . . . . . . . . . . . . . . . . . . . . 41 Sy stem Security Screen . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Exit Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Sy stem and Setup Password Features . . . . . . . . . . . . . . . . . . . . . . 43 Using the Sy stem P[...]

Contents 5 Removing the Powe r Supply Blank . . . . . . . . . . . . . . . . . . . . . 64 Installing the Po wer Supply Blank . . . . . . . . . . . . . . . . . . . . . 64 Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Removing and Installing a Fan . . . . . . . . . . . . . . . . . . . . . . . 65 Removing or In[...]

6 Contents Installing a RAC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Activating the Integrated NIC TOE . . . . . . . . . . . . . . . . . . . . . . . . 89 Microprocessor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Replacing a Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 1x8 SA[...]

Contents 7 Checking the Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 T roubleshooting IRQ Assignment Conflicts . . . . . . . . . . . . . . . . 116 T roubleshooting External Connections . . . . . . . . . . . . . . . . . . 116 T roubleshooting the V ideo Subsy stem . . . . . . . . . . . . . . . . . . 117 T roubleshooting the [...]

8 Contents Sy stem Diagnostics T esting Options . . . . . . . . . . . . . . . . . . . . . . 136 Using the Custom T est Options . . . . . . . . . . . . . . . . . . . . . . . . 136 Selecting Devices for T esting . . . . . . . . . . . . . . . . . . . . . . . 136 Selecting Diagnostics Options . . . . . . . . . . . . . . . . . . . . . . 137 Viewing Info[...]

About Y our Sy stem 9 About Y our Sy stem This section describes the physical, firmware, and softwar e interface features that provide and ensure the essential functioning of your system. The ph ysical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability . The system firmwar e, applicat[...]

10 About Y our Sy stem Sy stem Orientation F igure 1-1 shows the rack and tower versions of your sy stem. The illustrations in this document are based on the rack version, unless otherwise indicated. Figure 1-1. T ower and Rack-Mount Orientations Other Information Y ou May Need CAUTION: The Product Information Guide provides important safety and re[...]

About Y our Sy stem 11 • Operating system documentation describes how to install (if necessary), configur e, and use the operating system software. • Documentation for any components you purchased separately provides information to configure and install these options. • Updates ar e sometimes included with the system to describe changes to th[...]

12 About Y our Sy stem Front-Panel Features and Indicators F igure 1-2 shows the controls, indicators, and connector s located behind the optional rack bezel on the system's front panel. T able 1-2 provides component descriptions. Figure 1-2. Front-Panel Features and Indicators 9 10 11 7 6 1 4 2 5 8 3 T able 1-2. Front-Panel Components Item Co[...]

About Y our Sy stem 13 3 System identification button The identificati on buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the LCD panel on the front and th e blue syst em status indicator on the back blink until one of the buttons is pushed again. 4 LCD panel P rovid[...]

14 About Y our Sy stem Hard-Drive Indicator Codes The hard-drive carriers have two indicators—the drive- activity indicator and the drive-status indicator . See F igure 1-3 . In R AID configurations, the drive-status indicator lights to indicate the stat us of the drive. In non-R AID configurations, only the drive-activity i ndicator lights; the [...]

About Y our Sy stem 15 T able 1-3 lists the drive indicator patterns for R AID hard drives. Differ ent patterns are displayed as drive events occur in the system. F or example, if a hard driv e fails, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being pr epared for removal" pattern appe[...]

16 About Y our Sy stem Back-Panel Features and Indicators F igure 1-4 shows the controls, indicators, and co nnectors located on the system's back panel. Figure 1-4. Back-Panel Features and Indicators Connecting External Devices When connecting external devices to your system, follow these guidelines: • Most devices must be connected to a sp[...]

About Y our Sy stem 17 See "Using the System Setup P rogram" on page 35 for information about enabling, disabling, and configuring I/O ports and connectors. Power Indicator Codes The power button on the front panel controls the po wer input to the system's power supplies. The power indicator lights green when the system is on. The in[...]

18 About Y our Sy stem NIC Indicator Codes Each NIC on the back panel has an indicator that provides informa tion on network activity and link status. See F igure 1-6. T able 1-5 lists the NIC indicator codes. Figure 1-6. NIC Indicators LCD Status Messages The system's control panel LCD provides status messages to signify when the system is op[...]

About Y our Sy stem 19 T able 1-6. LCD Status Messages Code T ext Causes Corrective Actions N/A SYSTEM NAME A 62-character string that can be defined by the user in the System Setup program. The SYSTEM NAME displays under the following conditions: • The system is powered on. • The power is off and active POST errors are displayed. This message [...]

20 About Y our Sy stem E1410 CPU # IERR Specified microprocessor is reporting a system error . See your system’s Information Update T ech Sheet located on support.dell.com for the most current system information. If the problem persists, see "Getting Help" on page 147. E1414 CPU # Thermtrip Specified microprocessor is out of acceptable [...]

About Y our Sy stem 21 E1422 CPU Machine Chk The system BIOS has reported a machine check error . See "Getting Help" on page 147. E1610 PS # Missing No power is available from the specified power supply ; specified power supply is improperly installed or faulty . See "T roubleshooting P ower Supplies" on page 122. E1614 PS # Sta[...]

22 About Y our Sy stem E1712 PCI SERR B## D## F## PCI SERR Slot # The system BIOS has reported a PCI system error on a component that resides in PCI configuration space at buss ##, device ##, function ##. The system BIOS has reported a PCI system error on a component that resides in slot #. Remove and reseat the PCI expansion car ds. If the problem[...]

About Y our Sy stem 23 E1A14 SAS Cable A SAS cable A is unseated, missing, or bad. Check the cable connection to the SAS backplane. See "Cabling the SAS Backplane Boards" on page 99. E1A15 SAS Cable B SAS cable B is unseated, missing, or bad. Check the cable connection to the SAS backplane. See "Cabling the SAS Backplane Boards"[...]

24 About Y our Sy stem E2017 Timer Fail Timer r efresh failure. See "Getting Help" on page 147. E2018 Prog Timer P rogrammable interval timer error See "Getting Help" on page 147. E2019 Parity Error P arity error . See "Getting Help" on page 147. E201A SIO Err SIO failure. See "Getting Help" on page 147. E201[...]

About Y our Sy stem 25 E2112 Mem Spare DIMM ## The system BIOS has spared the memory because it has determined that the memory had too many errors. "## & ##" repr esents the DIMM pair implicated by the BIOS. See "T roubleshooting System Memory" on page 124. E2113 Mem Mirror DIMM ## & ## They system BIOS has disabled memo[...]

26 About Y our Sy stem Solving Problems Described by LCD Status Messages When a single message appears on the status LCD, locate the code in T able 1-6 and perform the suggested corrective action. The code on the LCD can of ten specify a very pr ecise fault condition that is easily corrected. F or example, if the code E0780 MISSING CPU 1 appears, y[...]

About Y our Sy stem 27 T able 1-7. Sy stem Messages Message Causes Corrective Actions Alert! Redundant memory disabled! Memory configuration does not support redundant memory. Installed memory modules are not the same type and size; faulty memory module(s). Ensure that all memory modules ar e of the same type and size and that they are properly ins[...]

28 About Y our Sy stem Dual-rank DIMM paired with Single-rank DIMM - The following DIMM/rank has been disabled by BIOS: DIMM x Rank y Mismatched DIMMs installed; faulty memory module(s). The system has detected a dual-rank DIMM paired with a single-rank DIMM. The second rank of the dual-rank DIMM will be disabled. Ensure that all pairs of memory mo[...]

About Y our Sy stem 29 FBD training error: The following branch has been disabled: Branch x The specified branch (channel pair) contains DIMMs that are incompatible with each other . Ensure that only De ll-qualified memory is used. Dell recommends purchasing memory upgrade kits directly from www .dell.com or your Dell sales agent to ensure compatib[...]

30 About Y our Sy stem No boot device available F aulty or missing optical/diskette drive subsystem, har d drive, or hard- drive subsystem, or no boot disk in drive A. Use a bootable diskette, CD, or har d drive. If the problem persists, see "T roubleshooting a Diskette Drive" on page 126, "T roubleshooting an Optical Drive" on [...]

About Y our Sy stem 31 PCI BIOS failed to install PCI device BIOS (Option ROM) checksum failure is detected during shadowing. Loose cables to expansion card(s); faulty or improperly installed exp an si on ca rd. Reseat the expansion car ds. Ensure that all appropriate cables are secur ely connected to the expansion car ds. If the problem persists, [...]

32 About Y our Sy stem The following DIMM pair is not compatible with the memory controller: DIMM x and DIMM y The specified DIMM(s) are incompatible with the system. Ensure that only Dell-qualified memory is used. Dell recommends purchasing memory upgrade kits directly from www .dell.com or your Dell sales agent to ensure compatibility . The follo[...]

About Y our Sy stem 33 W arning Messages A warning message alerts you to a po ssible problem and prompts you to respond befor e the system continues a task. F or example, before you format a disk ette, a message will warn you that you may lose all data on the diskette. W arning messages usually interrup t the task and require you to r espond by typ[...]

34 About Y our Sy stem[...]

Using the Sy stem Setup Program 35 Using the Sy stem Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Reco rd the information for futur e reference. Y ou can use the System Setup program to: • Change the system configuration stored in NVR A M aft[...]

36 Using the Sy stem Setup Program Using the Sy stem Setup Program T able 2-1 lists the k eys that you use to view or ch ange information on the System Setup program screens and to exit the program. NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the sy stem. Sy stem Setup Options Main [...]

Using the Sy stem Setup Program 37 Figure 2-1. Main Sy stem Setup Program Screen T able 2-2 lists the options and desc riptions for the information fields that appear on the main System Setup program screen. NOTE: The options for the Sy stem Setup program change base d on the sy stem configuration. NOTE: The Sy stem Setup program defaults are liste[...]

38 Using the Sy stem Setup Program SA T A P ort X Displays type and capacity of SA T A drive attached to Port X on the system board. Boot Sequence Determines the order in which the system searches for boot devices during system startup. Available options ca n include the disk ette drive, CD drive, hard drives, and network. NOTE: Sy stem boot is not[...]

Using the Sy stem Setup Program 39 CPU Information Screens T able 2-3 lists the options and descriptions for the information fields that appear on the CPU Information screen. T able 2-3. CPU Information Screen Option Description 64-bit T echnology Specifies if the instal led processor(s) support Intel 64-bit extensions. Core Speed Displays the cloc[...]

40 Using the Sy stem Setup Program Integrated Devices Screen T able 2-4 lists the options and descriptions for the information fields that appear on the Integrated Devices screen. T able 2-4. Integrated Devices Screen Options Option Description Integrated SAS Controller ( Enabled default) Enables or disables the integrated SAS co ntroller . This op[...]

Using the Sy stem Setup Program 41 Serial Communication Screen T able 2-5 lists the options and descriptions for the information fields that appear on the Serial Communication screen. Sy stem Security Screen T able 2-6 lists the options and descriptions for the information fields that appear on the System Security screen. T able 2-5. Serial Communi[...]

42 Using the Sy stem Setup Program Exit Screen After you press <Es c> to exit the System Setup program, the Exit screen displays the following options: • Save Changes and Exit • Discard Changes and Exit • Return to Setup P assword Status Setting the Setup P assword option to Enabled pr events the system password from being changed or di[...]

Using the Sy stem Setup Program 43 Sy stem and Setup Password Features NOTICE: The password features provide a basic level of security for the data on your sy stem. If your data requires more security , use additio nal forms of protection, such as data encryption programs. NOTICE: Anyone can access the data stored on your sy stem if you leav e the [...]

44 Using the Sy stem Setup Program The password assignment is not case-sensitive. Howeve r , certain k ey combinations are not valid. If you enter one of these combinations, an error message appears. T o eras e a character when entering your password, pr ess <Backspace> or the left-arrow key . NOTE: T o escape from the field without assigning[...]

Using the Sy stem Setup Program 45 Deleting or Changing an Existing Sy stem Password 1 When prompted, press <Ctrl><Enter> to disable the e xisting system password. If you are ask ed to enter your setup pa ssword, contact your network administrator . 2 Enter the System Setup program by pressing <F2> during POST . 3 Select the Syste[...]

46 Using the Sy stem Setup Program If you do not enter the correct passwor d in three atte mpts, the system lets you view , but not modify , the System Setup screens—with the following e xception: If System P assword is not set to Enabled and is not locked through the P assword Status option, you can assign a syste m password (however , you canno[...]

Using the Sy stem Setup Program 47 Entering the BMC Setup Module 1 T urn on or restart your system. 2 P ress < Ctrl-E > when prompted after POST . If your operating system begins to load before you pr ess < Crtl-E >, allow the system to finish booting, and then restart your system and try again. BMC Setup Module Options F or information[...]

48 Using the Sy stem Setup Program[...]

Installing Sy stem Components 49 Installing Sy stem Components This section describes how to ins tall the following system components: • Hot-plug hard drives • P ower supplies • Cooling fans • Expansion cards • T ape, optical, and disk ette drives • System battery • System memory • R AC card • Microprocessors • SAS backplane boa[...]

50 Installing Sy stem Components Opening and Closing the Sy stem The system is enclosed by an optional bezel and cov er . T o upgrade or troubleshoot the system, remove the bezel and cover to access the d rives and internal system components. Removing the Bezel Removing the Rack Bezel 1 Unlock the keylock at the left end of the bezel. See Fi g u r [...]

Installing Sy stem Components 51 Removing the To w e r B e z e l 1 Unlock the keylock at the right side of the bezel. See Fi g u r e 3 - 2 . 2 While grasping the bezel, push the releas e latch on top of bezel to the left. 3 Rotate the top of the bezel away from the front panel. 4 Unhook the bottom of the bezel and pull the bezel away from the syste[...]

52 Installing Sy stem Components Removing the Peripheral Bay Panel (T ower Only) NOTE: The peripheral bay panel can be re moved only from inside the bezel. 1 W ith the bezel removed from the system, place the bezel face-down on a flat working surface. 2 Locate the release tabs inside the bezel at the bottom of the peripheral bay panel and press in [...]

Installing Sy stem Components 53 Installing the Bezel 1 Insert the hooks on the end of the bezel into the beze l slots on the right (or bottom) side of the system front plate. See F igure 3-1 for rack sy stems or F igure 3-2 for tower systems. 2 Rotate the other end of the bezel toward the front panel and pr ess the bezel onto the panel to engage t[...]

54 Installing Sy stem Components Figure 3-4. Installing and Removing the Sy stem Cover Hot-Plug Hard Drives F igure 3-5 shows how the SAS/SA T A hot-plug driv e bays are number ed in t he rack-mount orientation. NOTE: For the tower orientation, drive bay s 8 and 9 are reversed. 1 latch release lock 2 sy stem cover 3 chassis hooks 4c o v e r l a t c[...]

Installing Sy stem Components 55 Figure 3-5. Hard-Drive Bay Numbers (Rack) Before Y ou Begin Hard drives ar e supplied in special hot-pluggable driv e carriers that fit in the hard-drive bays. Depending on your configuration, you received one of the following two drive carrier types: • SA T A drive carrier — Usable only with a SA T A har d driv[...]

56 Installing Sy stem Components NOTICE: Do not turn off or reboot your sy stem while the drive is being for matted. Doing so can cause a drive failure. When you format a high-capa city hard drive, allow enough time fo r the formatting to be completed. Long format times for these drives are normal. A 9-GB hard drive, for e xample, can take up to 2.[...]

Installing Sy stem Components 57 3 Install the hot-plug hard drive. a Open the handle on the hard-drive carrier . Figure 3-6. Installing a Hot-Plug Hard Drive b Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane. c Close the handle to lock the drive in place. 4 Replace the front bezel, if it was removed in ste[...]

58 Installing Sy stem Components Replacing a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive Carrier 1 If you are r emoving a SA T A har d drive from a SA T A u drive carrier , remove the interposer card: a Viewing the har d drive carrier from the rear , lo cate the release lever on the left end of the interposer card. b P ush the lever [...]

Installing Sy stem Components 59 Figure 3-7. Installing a SAS Hard Drive Into a Drive Carrier Installing a SA T A Hard Drive Into a SA T A Drive Carrier NOTE: SA T A hard drives that connect direct ly to the SAS backplane must be installed in SA T A drive carriers (labeled "SA T A"). Only SA T A hard drives with interposer cards can be in[...]

60 Installing Sy stem Components Figure 3-8. Installing a SA T A Hard Dr ive Into a SA T A Drive Carrier Installing a SA T A Hard Drive and Interposer Card Into a SA T Au Hard-Drive Carrier NOTE: When you install a SA T A ha rd drive into a SA T Au drive carrier , you must install an inter poser card onto the back of the hard drive. The SA T Au dri[...]

Installing Sy stem Components 61 4 Attach the interposer card to the r ear of the SA T A har d drive: a Angle the top of the interposer card into the inside top carrier rail so that the tabs on the interposer card brack et attach to the sl ots on the inside of the carrier rail. See F igure 3-9. b Rotate the bottom end of the card towar d the hard d[...]

62 Installing Sy stem Components Power Supplies Y our system supports one or two power supplies rated at an output of 93 0 W . If only one power supply is installed, it must be installed in the left power supp ly bay (1). If two power supplies are installed, the second power supply serves as a redundant, hot-plug power source. NOTICE: T o ensure pr[...]

Installing Sy stem Components 63 Figure 3-10. Installing and Removing a Power Supply Installing a Power Supply 1 If you are adding a second power supply , remove the power supply blank. See "Removing the P ower Supply Blank" on page 64 . 2 Holding the handle in the open position, slide the new power supply into the chassis until the relea[...]

64 Installing Sy stem Components Removing the Power Supply Blank Using a Phillips screwdriver , r emove the screw on the le ft side of the blank, rota te the blank slightly to clear the bay , and r emove from the chassis. See Figur e 3-10. NOTICE: T o ensure proper sy stem coolin g, the power supply blank must be installed on the unoccupied power s[...]

Installing Sy stem Components 65 Figure 3-11. Cooling Fans Removing and Installing a Fan CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform ation about safety precautions, working inside the computer , and [...]

66 Installing Sy stem Components Figure 3-12. Installing and Remov ing a Fan From the Fan Brackets Removing or Installing the Cooling Shroud Fan CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform ation abou[...]

Installing Sy stem Components 67 4 R emove the fan from the bracket by squeezing the r elease handles on top of the fan and pulling the fan out of the bracket. See F igure 3-13 . NOTICE: Do not remove more than one fan from the sy stem at a time and do not operate the sy stem with any fan removed for an extended period of time . Overheating can occ[...]

68 Installing Sy stem Components Expansion Cards Y our system provides six full-length expa nsion car d slots configured as follows: • Slot 1 and 2 are 64-bit, 133-MHz (3.3- V) PCI- X expansion slots. These slots will accommodate 133-MHz, 100-MHz, 66-Hz, and 33-MHz PCI cards and PCI- X cards. • Slot 3 is a x8 lane-width PCIe expansion slot. •[...]

Installing Sy stem Components 69 Figure 3-15. Installing and Removing Expa nsion Cards 4 Remove the filler bracket on the slot you will be using. NOTE: Keep this bracket if you need to remove the expansion card. Filler brackets must be installed over empty expansion-card slots to maintain Fe deral Communications Commission (FCC) certification of th[...]

70 Installing Sy stem Components Removing an Expansion Card CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform ation about safety precautions, working inside the computer , and protecting a gainst electrost[...]

Installing Sy stem Components 71 Figure 3-16. Installing and Re moving the Half-Height T ape Ba ckup Unit or Optical Drive Installing an Internal SCSI T ape Backup Unit This subsection describes how to configure and install an interna l SCSI tape backup unit in the peripheral bay . CAUTION: Only trained service technicians ar e authorized to remove[...]

72 Installing Sy stem Components 4 U npack the tape drive (and controller card, if appl icable) and configur e the tape drive according to the documentation that came with the tape drive, based on the following guidelines: a Each device attached to a SCSI host adapter must have a unique SCSI ID number . (Narrow SCSI devices use IDs 0 to 7; wide SCS[...]

Installing Sy stem Components 73 Optical Drive Removing an Optical Drive CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform ation about safety precautions, working inside the computer , and protecting a gai[...]

74 Installing Sy stem Components 5 Disconnect the cables from the SAS controller daug hter card on the e xpansion-bay bracket and pull the cables out of the way of the center fans. 6 Remove the fans from the center fan bracket. See "Removing and Installing a F an" on page 65 . 7 Remove the center fan bracket. See "Removing the Center[...]

Installing Sy stem Components 75 Figure 3-17. Installing and Re moving the Diskette Drive 1 diskette drive 2 diskette drive ribbon cable 3 diskette drive power cable 4 diskette drive carrier 5 release tab 6 metal stop 7 drive bay tabs 1 2 3 5 6 7 4[...]

76 Installing Sy stem Components Installing the Diskette Drive Into the Drive Carrier Place the diskette drive into the drive carrier with the connectors towar d the back, align the screw holes, and secure with the thr ee Phillips screws. See F igure 3-18. Figure 3-18. Installing the Disk ette Drive Into the Drive Carrier Installing the Diskette Dr[...]

Installing Sy stem Components 77 5 T o remove the disk ette drive filler plate, pull the retention spring slightly away from the filler plate, then lift the filler pl ate from the carrier . 6 Install the diskette drive carrier into the system: a Align the slots on the bottom of the diskette driv e carrier with the drive bay tabs on top of the perip[...]

78 Installing Sy stem Components 5 Remove the system battery . NOTICE: T o avoid damage to the battery con nector , you must firmly support th e connector while installing or removing a battery . a S upport the battery connector by pressing down f irmly on the positive side of the connector . See F igure 3-19 . b While supporting the battery connec[...]

Installing Sy stem Components 79 Cooling Shroud The cooling shroud produces and directs airflow over the system memory modules with an attached hot- plug fan. The fan need not be remo ved prior to r emoving the shroud. Removing the Cooling Shroud CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any o[...]

80 Installing Sy stem Components Figure 3-20. Installing and Removing the Fan Brackets and Cooling Shroud 1 cooling shroud latch (l eft) 2 cooling shroud 3 cooli ng shroud latch (right) 4 back fan bracket release latch 5 ba ck fan bracket 6 center fan bracket 7 chassis slot 8 center fan bracket release latch (2) 8 2 6 5 4 1 3 7[...]

Installing Sy stem Components 81 Installing the Cooling Shroud T o install the cooling shroud, align the rails on the right side of the s hroud with the tracks on the right chassis wall and then slowly lower the shroud str aight down into the system until the fan connector engages and the latches snap into place. See F igure 3-20. NOTICE: Never ope[...]

82 Installing Sy stem Components Removing the Back Fan Bracket CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform ation about safety precautions, working inside the computer , and protecting a gainst electr[...]

Installing Sy stem Components 83 Each channel consists of three DIMM sock ets: • Channel 0 contains DIMM_1, DIMM_5, and DIMM_9. • Channel 1 contains DIMM _2, DIMM_6, and DIMM_10. • Channel 2 contains DIMM_3, DIMM_7, and DIMM_11. • Channel 3 contains DIMM _4, DIMM _8, and DIMM_12. The first DIMM socket of each channel has white r elease tabs[...]

84 Installing Sy stem Components General Memory Module Installation Guidelines T o ensure optimal performance of your system, observ e the following guidelines when configuring your system memory . • Use only qualified FBDs. FBDs can be either s ingle-ranked or d ual-ranked . FBDs m arke d with a 1R are single -r anked and modules mark ed with a [...]

Installing Sy stem Components 85 Memory Mirroring Support The system supports memory mirroring if eight or twe lve identical memory modules are installed in the system. Mirroring must be enabled in the System Setup program and can be used only if memory sparing is not enabled. In a mirrored configuration, the tota l available system memory is one-h[...]

86 Installing Sy stem Components Figure 3-22. Installing and Removing a Memory Module 6 Align the memory module's edge conn ector with the alignment key on the memory module sock et, and insert the memory module in the socket. NOTE: The memory module socket has an a lignment key that allows you to in stall the memory module in the socket in on[...]

Installing Sy stem Components 87 13 If the value is incorrect, one or mor e of the memo ry modules may not be installed properly . Repeat step 2 through step 12 of this procedure, checking to ensur e that the memory modules are firmly seated in their sockets. 14 R un the system memory test in the system diagnostics. See "R unning the System Di[...]

88 Installing Sy stem Components Figure 3-23. Installing a RAC Card 5 Angle the R AC card so that its NIC connector inserts through the back-panel R AC card opening. See F igure 3-23 . 6 Attach t he card t o the expansion-bay brack et: a P osition the R AC card on the e xpansion-bay bracket so that the plastic standoff at the back of the bracket in[...]

Installing Sy stem Components 89 7 Attach the ribbon cables to the R AC card connec tors and to the RA C co nnectors on the system board (see Fi g u r e 6 - 2 ): NOTICE: Be careful when attachin g cables to the sy stem bo ard that you do not damage the surrounding sy stem board components. Be particularly careful that you do not push or bend the sy[...]

90 Installing Sy stem Components NOTICE: When you remove the heat sink, the possibility exists that the processor migh t adhere to the heat sink and be removed from the socket. It is recommended that you remo ve the heat sink while the processor is still warm. NOTICE: Never remove the heat sink from a processor unless you intend to remove the proce[...]

Installing Sy stem Components 91 7 W ait 30 seconds for the heat sink to loosen from the processor . 8 Open the other heat sink retention lever . 9 If the heat sink has not separated from the processor , carefully rotate the heat sink in a clockwise, then counterclockwise, direction until it r eleases from th e processor . Do not pry the heat sink [...]

92 Installing Sy stem Components 16 I nstall the processor in the socket. NOTICE: Positioning the processor incorrectl y can permanently damage the sy stem board or the processor when you turn it on. When placing the pr ocessor in the socket, be careful not to bend the pi ns in the socket. a If the release lever on the processor sock et is not posi[...]

Installing Sy stem Components 93 1x8 SAS Backplane Board Removing the 1x8 SAS Backplane Board CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform ation about safety precautions, working inside the computer ,[...]

94 Installing Sy stem Components 9 Replace the front bezel, if removed. 10 Reconnect the system to the electrical outlet a nd turn on the system and attached peripherals. Optional 1x2 Flex Bay Drive Bracket Removing the 1x2 Flex Bay Drive Bracket CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any o[...]

Installing Sy stem Components 95 Figure 3-26. Installing and Remov ing the Flex Bay Drive Bracket Installing the 1x2 Flex Bay Drive Bracket CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform ation about saf[...]

96 Installing Sy stem Components 6 Connect the SAS cables to the flex bay brack et backplane: a Connect the SAS cable from the SAS_B connector on the 1x8 backplane board to the SAS_B_OUT connector on the flex bay backplane bo ar d. See F igure 6-3 for the location of the SAS_B connector on the 1x8 backplane board. b Connect the SAS cable from t he [...]

Installing Sy stem Components 97 Figure 3-27. Replacing a SAS RAID Controller Daughter Card Battery Removing the SAS Controller Daughter Card The following procedure applies to either a SAS cont roller or a SAS R AID controller daughter card. A SAS R AID controller daughter card is illustrated in F igur e 3-28. 1 If applicable, disconnect the R AID[...]

98 Installing Sy stem Components 3 Continue to hold the guide rails outward as you p ull the SAS controller daught er car d upward from the rails. If you need to replace the SAS daug hter car d battery , see "Replacing the SAS RAID Controller Daughter Card Battery" on page 96. Figure 3-28. Installing and Removing the SAS Controller Daught[...]

Installing Sy stem Components 99 Installing the SAS Controller Daughter Card The following procedure applies to either a SAS co ntroller or a SAS R AID controller daughter card. 1 Hold the daughter card by its edges and align the car d with the slide rails on the expansion-bay bracket. See F igure 3-28. NOTE: When pushing the SAS controller da ught[...]

100 Installing Sy stem Components Figure 3-29. Cabling the SAS Controller (Non-RAID) 2 4 1 3 1 SAS controller daughter card 2 SAS connector 3 1x8 SAS backplane 4 SAS_A connector[...]

Installing Sy stem Components 101 Cabling the SAS RAID Controller F or a system with the optional SAS RAID controll er daughter card installed, you can configur e your system to use the 1x8 SAS backplane only or t he 1x8 SAS backplane with the optional 1x2 SAS backplane installed. Cabling for each configuration is discussed in the following subsect[...]

102 Installing Sy stem Components Figure 3-30. Cabling the SAS RAID Controller to the 1x8 Backplane 1 SAS RAID controller daughter card (DIMM not shown) 2 SAS_1 connector 3 SAS_0 connector 4 1x8 SAS backplane 5 SAS_B connector 6 SAS_A connector 2 3 1 4 6 5[...]

Installing Sy stem Components 103 1x8 Plus 1x2 Drive Configuration If the optional 1x2 SAS backplane is installed in the flex bay , make the following cable connections: • Connect SAS_0 on the SAS co ntroller daughter card to co nnector SAS_A on the 1x8 SAS backplane board. See F igur e 3-31. • Connect SAS_1 on the SAS cont roller daughter card[...]

104 Installing Sy stem Components Figure 3-31. Cabling the SAS RAID Cont roller to the 1x8 and 1x2 Backplane 1 SAS RAID controller daughter card (DIMM not shown) 2 SAS_1 connector (connect to SAS_B_IN connector) 3 SAS_0 connec tor (connect to SAS_A connector) 4 1x8 SAS backplane 5 SAS_B connector 6 SAS_ A connector 7 SAS_B_IN connector 8 S AS_B_OUT[...]

Installing Sy stem Components 105 Configuring the Boot Drive By default, the system boots from drive 0 on the 1x8 SAS backplane. The order of boot devices is specified in the System Setup program. See "U sing the System Setup Program" on page 35. Control Panel Assembly (Service-Only Procedure) Removing the Control Panel Assembly The follo[...]

106 Installing Sy stem Components Figure 3-32. Removing the Control Panel Assembly Installing the Control Panel Assembly The following procedure applies to either a rack or tower system. F igur e 3-32 il lustrates a control panel assembly in the rack orientation. 1 Insert the control panel assembly display module into the chassis cutout and secure [...]

Installing Sy stem Components 107 5 Connect the control panel interface cabl e to the control panel board. See F igure 3-32 . 6 Close the system. See "Closing the System" on page 53 . 7 If applicable, reinstall the top panel on your tower system: a Place the top panel on top of the system and offset slightly so that the panel can engage t[...]

108 Installing Sy stem Components 12 If a R AC card is pr esent in the system, disc onnect the R AC cables fr om the system boar d. Leave the R AC card attached to the e xpansion-bay bracket. Squeeze the metal tabs on the ends of the R AC cab le connector and gently work the connector out of the socket. 13 Remove the expansion-bay brack et: a P ull[...]

Installing Sy stem Components 109 Figure 3-33. Removing the Sy stem Board Installing the Sy stem Board CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform ation about safety precautions, working inside the c[...]

110 Installing Sy stem Components 3 R einstall the CPU processor(s). See "Replacing a P rocessor" on page 89 . 4 Reinstall the memory modules. See "Installing Memory Modules" on page 85 . 5 Reconnect all cables to the connectors on the front edge of the system board. 6 Reinstall the TOE key , if applicable. See F igure 6-2. 7 Re[...]

Installing Sy stem Components 111 CAUTION: Whenever you need to lift the sy stem, get others to assi st you. T o avoid injury , do not attempt to lift the sy stem by yourself. 1 T urn off power to the system and disconnec t the power cable from the power source. 2 Detach all cables from the rear of the system. 3 If the system is a tower system, pla[...]

112 Installing Sy stem Components Figure 3-34. Removing the Po wer Distribution Board Installing the Power Distribution Board CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform ation about safety precaution[...]

Installing Sy stem Components 113 8 Reconnect all cables from the system board to the SAS backplane boar d, the control panel, and any tape or hard drives in the peripheral or fle x bays. 9 Close the system. See "Closing the System" on page 53 . 10 Reinsert the power supplies. See "Installing a P ower Supply" on page 63 . 11 Rec[...]

114 Installing Sy stem Components[...]

T roubleshooting Y our Sy stem 115 T roubleshooting Y our Sy stem Safety First—For Y ou and Y our Sy stem T o perform certain procedures in this document, you must r emove the system cover and work inside the system. While working inside t he system, do not attempt to service the system ex cept as explained in this guide and elsew her e in your s[...]

116 T roubleshooting Y our Sy stem Checking the Equipment This section provides troubleshooting procedures for e x ternal devices attached to the system, such as the monitor , keyboar d, or mouse. Before you perform an y of the procedures, see "T roubleshooting External Connections" on page 116. T roubleshooting IRQ Assignment Conflicts M[...]

T roubleshooting Y our Sy stem 117 T roubleshooting the Video Subsy stem Problem • Monitor is not working properly . • Video memory is faulty . Action 1 Check the system and power co nnections to the monitor . 2 Determine whether the system has an expans ion car d with a video output connector . In this system configuration, the monitor cable s[...]

118 T roubleshooting Y our Sy stem T roubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is not functioning properly . Action 1 R un the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 135. If the test fails, continue to the next step. 2 Examine the mou[...]

T roubleshooting Y our Sy stem 119 T roubleshooting a Serial I/O Device Problem • Device connected to the serial port is not operating properly . Action 1 T urn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with a working cab le, and turn on the system and the serial device. If the probl[...]

120 T roubleshooting Y our Sy stem T roubleshooting a NIC Problem • NIC cannot communicate with network. Action 1 R un the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 135. 2 Check the appropriate indicator on the NIC connector . • If the link indicator does not lig ht, check all cable conne[...]

T roubleshooting Y our Sy stem 121 4 Let the system dry thoroughly for at least 24 hours. 5 Close the system. See "Closing the System" on page 53. 6 Reconnect the system to the electrical outlet, a nd turn on the system and attached peripherals. If the system does not start properly , see "Getting Help" on page 147. 7 If the sys[...]

122 T roubleshooting Y our Sy stem T roubleshooting the Sy stem Battery Problem • System message indicates a problem with the battery . • System Setup program loses system configuration information. • System date and time do not remain curr ent. NOTE: If the sy stem is turned off for long pe riods of time (for weeks or month s), the NVRAM may[...]

T roubleshooting Y our Sy stem 123 NOTICE: Y ou can hot-plug the power supplies. One power supply must be installe d for the sy stem to operate. The sy stem is in the redundant mode when two power supplies are installed. Remove and install only one power supply at a time in a sy stem that is powere d on. Operating the sy stem for extended periods o[...]

124 T roubleshooting Y our Sy stem Action CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em. Before performing any procedure, see your Product Information Guide for complete information about safety pr ecautions, working inside the computer and protecting agai[...]

T roubleshooting Y our Sy stem 125 4 Remove the bezel. See "Removing the Bezel" on page 50. 5 T urn off the system and attached peripherals, and di sconnect the system from the electrical outlet. 6 Open the system. See "Opening the System" on page 53. 7 Remove the memory cooling shroud. See "Removing the Cooling Shroud"[...]

126 T roubleshooting Y our Sy stem 13 P erform the following steps: a T urn off the system and attached peripherals, and di sconnect the system from its electrical outlet. b Open the system. See "Opening the System" on page 53. c Remove the memory cooling shroud. See "Removing the Cooling Shroud" on page 79 . d P erform step d t[...]

T roubleshooting Y our Sy stem 127 16 R un the appropriate online diagnostic test to s ee whether the diskette drive works correctly . If the tests run successfully , an e xpansion card may be conflicting with the diskette drive logic, or an expansion car d may be faulty . Continue to the next step. If the tests fail, see "Getting Help" o[...]

128 T roubleshooting Y our Sy stem 9 Close the system. See "Closing the System" on page 53. 10 Reconnect the system to the electrical outlet, a nd turn on the system and attached peripherals. If the problem is not resolved, see "Getting Help" on page 147. T roubleshooting an External SCSI T ape Drive Problem • Defective tape d[...]

T roubleshooting Y our Sy stem 129 13 If the problem is not resolved, see the documentatio n for the tape drive for additional troubleshooting instructions. 14 If you cannot resolve the problem, see "Getting Help" on page 147 for information on obtaining technical assistance. T roubleshooting a Hard Drive Problem • Device driver error .[...]

130 T roubleshooting Y our Sy stem 7 If you have the non-R AID SAS controller daughter card, remove the har d driv e and swap its drive bay location with another hard driv e that is functioning properly . If the problem is resolved, r einstall the hard drive in the original bay . See "Installing a Hot-Plug Har d Drive" on page 56. If the [...]

T roubleshooting Y our Sy stem 131 3 Restart the system and press the applicable k ey se quence to enter the configuration utility program: • <Ctrl><C> for a SAS controller • <Ctrl><R> for a SAS R AID controller See the controller's documentation for information about configuration settings. 4 Check the configuratio[...]

132 T roubleshooting Y our Sy stem Action CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy st em. Before performing any procedure, see your Product Information Guide for complete information about safety pr ecautions, working inside the computer and protecting agai[...]

T roubleshooting Y our Sy stem 133 T roubleshooting the Microprocessors Problem • Error message indicates a processor problem. • F ront-panel status LCD indicates a proble m with the processors or system board. • A heat sink is not installed for each processor . Action CAUTION: Only trained service technicians ar e authorized to remove the sy[...]

134 T roubleshooting Y our Sy stem 16 Replace processor 1 with processor 2 or with a processor of the same capacity . See "Replacing a P rocessor" on page 89. 17 Close the system. See "Closing the System" on page 53. 18 R un the appropriate online diagnostic test. If the tests complete successfully , r e place processor 1. See &[...]

Running the Sy stem Diagnostics 135 Running the Sy stem Diagnostics If you experience a problem with your system, run th e diagnostics befor e calling for technical assistance. The purpose of the diagnostics is to test your syst em's hardwar e without requiring additional equipment or risking data loss. If you are unable to fix the pr oblem yo[...]

136 Running the Sy stem Diagnostics Running the Sy stem Diagnostics The system diagnostics is run from the utility partition on your hard drive. NOTICE: Use the sy stem diagnostics to test only your sy stem. Using this pr ogram with other sy stems may cause invalid results or error messages. In addition, use only the program that came with your sy [...]

Running the Sy stem Diagnostics 137 Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device. Y ou can set the following options: • Non-Interactive T ests Only — When checked, runs only tes ts that r equire no user intervention. • Quick T ests Only — When checke d, runs only the quick tests on t[...]

138 Running the Sy stem Diagnostics[...]

Jumpers and Connectors 139 Jumpers and Connectors This section provides specific information abou t the system jumpers and describes the connectors on the various boards in the system. Sy stem Board Jumpers CAUTION: Only trained service tec hnicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. See [...]

140 Jumpers and Connectors Figure 6-1. Sy stem Board Jumpers T able 6-1. Sy stem Board Jumper Settings Jumper Setting Description PWRD_EN (default) The password feature is enabled. The password featur e is disabled. NVRAM_CLR (default) The configuration setti ngs in NVRAM are r etained at system boot. The configuration settings in NVRAM ar e cleare[...]

Jumpers and Connectors 141 Sy stem Board Connectors CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform ation about safety precautions, working inside the computer , and protecting a gainst electrostatic dis[...]

142 Jumpers and Connectors SAS Backplane Connectors CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the components inside the sy stem. See your Product Information Guide for complete inform ation about safety precautions, working inside the computer , and protecting a gainst electrostatic dis[...]

Jumpers and Connectors 143 Figure 6-3. 1x8 SAS Backplane Connectors 1 SAS_A connector 2 SAS_B conn ector 3 power connector (BKPLN) 4 diskette drive power connector (FDD) 5 retention pin 6 optical drive/tape backup unit connector (CD/TBU) 7 power connector for 1x2 backplane (FLEX) 1 6 5 4 2 3 7[...]

144 Jumpers and Connectors Figure 6-4. 1x2 SAS Backplane Connectors Disabling a Forgotten Password The password jumper on the system boar d enables the sy stem password featur es or disables them and clears any password(s) curr ently in use. CAUTION: Only trained service technicians ar e authorized to remove the sy st em cover and access any of the[...]

Jumpers and Connectors 145 10 Close the system. See "Closing the System" on page 53. 11 Reconnect the system to the electri cal outlet, and turn on the system. The existing passwor ds are not disabled (erased) un til the system boots with the password jumper plug removed. However , befor e you assign a new system and/or setup password, yo[...]

146 Jumpers and Connectors[...]

Getting Help 147 Getting Help T echnical Assistance If you need assistance with a technical problem, perform the following steps: 1 Complete the procedures in "T roubleshooting Y our System." 2 R u n the system diagnostics and recor d any information provided. 3 Make a copy of the Diagnostics Checklist, and fill it out. 4 Use Dell's [...]

148 Getting Help www .euro .dell.com (Europe only) www .dell.com/la (Latin American countries) www .dell.ca (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous , and use your e-mail address as your passwor d. • Electronic Support Service support@us.dell.com apsupport@dell.com (Asian/P acific countries o[...]

Getting Help 149 Dell Enterprise T raining and Certification Dell Enterprise T raining and Certification is available; see www .dell.com/training for more information. This service may not be offered in all locations. Problems With Y our Order If you have a problem with your order , such as missing parts, wrong parts, or incorr ect billing, contact[...]

150 Getting Help Before Y ou Call NOTE: Have your Express Service Code ready when you call . The code helps Dell's au tomated-suppor t telephone sy stem direct your call more efficiently . Remember to fill out the Diagnostics Checklist. If possibl e, turn on your system before you call Dell for technical assistance and call from a telephone at[...]

Getting Help 151 Diagnostics Checklist Name: Date: Address: Phone number: Service T ag (bar code on the back of the computer): Express Servi ce Code: Return Material Authorization Number ( if provided by Dell support technician): Operating system and version: P eripherals: Expansion cards: Are you connected to a network? Y es No Network, version, a[...]

152 Getting Help Contacting Dell T o contact Dell electronically , you can access the following websites: • www .dell.com • support.dell.com (support) F or specific web addresses for yo ur country , find the appropriate co untry section in the table below . NOTE: T oll-free numbers are for use withi n the country for which they are listed. NOTE[...]

Getting Help 153 Austria (V ienna) International Access Code: 900 Country Code: 43 City Code: 1 W ebsite: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Home/Small Business Sales 0820 240 530 00 Home/Small Business F ax 0820 240 530 49 Home/Small Business Customer Care 0820 240 530 14 P referred Accounts/Corporate Customer Care [...]

154 Getting Help Brunei Country Code: 673 T echnical Support (P enang, Malaysia) 604 633 4966 Customer Care (P enang, Malaysia) 604 633 4888 T ransaction Sales (P enang, Malaysia) 604 633 4955 Canada (North Y ork, Ontario) International Access Code: 011 Online Order Status: www .dell.ca/ostatus AutoT ech (automated Hardwar e and W arranty Support) [...]

Getting Help 155 China (Xiamen) Country Code: 86 City Code: 592 T echnical Support website: support.dell.com.cn T echnical Support E-mail: cn_support@dell.com Customer Care E-mail: customer_cn@dell.com T echnical Support F ax 592 818 1350 T echnical Support (Del l™ Dimension™ and Inspiron) toll-free: 800 858 2968 T echnical Support (OptiPlex™[...]

156 Getting Help Czech Republic (P rague) International Access Code: 00 Country Code: 420 We b s i t e : support.euro .dell.com E-mail: czech_dell@dell.com T echnical Support 22537 2727 Customer Care 22537 2707 Fa x 22537 2714 T echnical F ax 22537 2728 Switchboard 22537 2711 Denmark (Copenhagen) International Access Code: 00 Country Code: 45 We b [...]

Getting Help 157 F rance (P aris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) W ebsite: support.euro.dell.com Home and Small Business T echnical Support for XPS portable computers only 0825 387 129 T echnical Support for a ll other Dell computers 0825 387 270 Customer Care 0825 823 833 Switchboar d 0825 004 700 [...]

158 Getting Help Greece International Access Code: 00 Country Code: 30 We b s i t e : support.euro .dell.com T echnical Support 00800-44 14 95 18 Gold Service T echnical Support 00800-44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fa x 2108129812 Grenada General Support toll-free: 1-866-540-3355 Guatemala Ge[...]

Getting Help 159 Ireland (Cherrywood) International Access Code: 00 Country Code: 353 City Code: 1 W ebsite: support.euro.dell.com E-mail: dell_direct_support@dell.com T echnical Support for XPS portable computers only 1850 200 722 T echnical Support for a ll other Dell computers 1850 543 543 U.K. T echnical Support (dial within U.K. only) 0870 908[...]

160 Getting Help Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 We b s i t e : support.jp.dell.com T echnical Support (servers) toll-free: 0120-198-498 T echnical Support outside of Japan (servers) 81-44-556-4162 T echnical Support (Dimension and Inspiron) toll-free: 0120-198-226 T echnical Support outside of Japan ([...]

Getting Help 161 Latin America Customer T echnical Support (Austin, T exas, U.S.A.) 512 728-4093 Customer Service (Austin, T exas, U.S.A.) 512 728-3619 F ax (T echnical Support and Customer Service) (Austin, T exas, U.S.A.) 512 728-3883 Sales (Austin, T exas, U.S.A.) 512 728-4397 SalesF ax (Austin, T exas, U.S.A.) 512 728-4600 or 512 728-3772 Lux e[...]

162 Getting Help Mexico International Access Code: 00 Country Code: 52 Customer T echnical Support 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General Support[...]

Getting Help 163 Norway (L ysaker) International Access Code: 00 Country Code: 47 W ebsite: support.euro.dell.com T echnical Support for XPS portable computers only 815 35 043 T echnical Support for all other Dell products 671 16882 Relational Customer Care 671 17575 Home/Small Business Customer Care 23162298 Switchboard 671 16800 F ax Switchboard [...]

164 Getting Help Singapore (Singapore) International Access Code: 005 Country Code: 65 We b s i t e : support.ap.dell.com T echnical Support (Dimension, Inspiron, and Electronics and Accessories) toll-free: 1800 394 7430 T echnical Support (OptiPlex, Latitude, and Dell P recision) toll-free: 1800 394 7488 T echnical Support (P owerApp, P owerEdge, [...]

Getting Help 165 Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91 W ebsite: support.euro.dell.com Home and Small Business T echnical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fa x 902 118 539 Corporate T echnical Support 902 100 130 Customer Care 902 115 236 Switchboard 91 722[...]

166 Getting Help Ta i w a n International Access Code: 002 Country Code: 886 We b s i t e : support.ap.dell.com E-mail: ap_support@dell.com T echnical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electr onics and Accessories) toll-free: 00801 86 1011 T echnical Support (P owerApp, P owerEdge, P owerConnect, and P owerV ault) toll-free: 008[...]

Getting Help 167 U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 W ebsite: support.euro.dell.com Customer Care website: support.euro .dell.com/uk/en/ECare/Form/Home.asp E-mail: dell_direct_support@dell.com T echnical Support (Corporate/Pr eferred Accounts/P AD [1000+ employees]) 0870 908 0500 T echnical Support for X[...]

168 Getting Help U.S.A. (Austin, T exas) International Access Code: 011 Country Code: 1 Automated Or der-Status Service toll-free: 1-800-433-9014 AutoT ech (portable and desktop computers) toll-free: 1-800-247-9362 Hardwar e and W arranty Support (Dell TV , Printers, and Projectors ) for Relationship customers toll-free 1-877-459-7298 Consumer (Hom[...]

Glossary 169 Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACP I — Advanced Configuration and P ower Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperat[...]

170 Glossary cm — Centimeter(s). cmos — Complementary metal-oxide semiconductor . component — As they relate to DMI, components include operating systems, computer systems, e xpansion cards, and peripherals that ar e compatible with DMI. Each component is made up of groups and attributes that are defined as r elevant to that component. COM n [...]

Glossary 171 expansion-card connector — A connector on the system board or riser boar d for plug ging in an expansion car d. F — F ahrenheit. FAT — File allocation table. The file system structur e used by MS-DOS to organize and k eep track of file storage. The Microsoft ® W indows ® operating systems can optionally use a F A T file system [...]

172 Glossary KB — Kilobyte(s); 1024 bytes. Kbps — Kilobit(s) per second. KBps — Kilobyte(s) per second. key combination — A command requiring you to pr ess multiple keys at the same time (for e xample, <Ctrl><Alt><Del>). kg — Kilogram(s); 1000 grams. kHz — Kilohertz. KMM — Keyboar d/monitor/mouse. KVM — Keyboar d/v[...]

Glossary 173 NTFS — The NT F ile System option in the W indows 2000 operating system. NVRAM — Nonvolatile random-access memory . Memory that does not lose its contents when you turn off your system. NVRAM is used for maintaining the date, time, and system configuration information. parity — Redundant information that is associated with a bloc[...]

174 Glossary SAS — Serial-attached SCSI. SA T A — Serial Advanced T echnology Attachment. A standard interface between the system boar d and storage devices. SCSI — Small computer system interface. An I/O bus interface with faster data tran smission rates than standard ports. SDR AM — Synchronous dynamic random-access memory . sec — Secon[...]

Glossary 175 UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating system written in the C programming language. uplink port — A port on a network hub or switch used to connect to other hubs or sw itches without r equiring a crossover cable. UPS — Uninterruptible power supply . A battery-powered unit that automatic[...]

176 Glossary[...]

Index 177 Index A alert messages, 33 asset tag, 38 B baseboard management controller battery , 77 SAS R AID controller daughter car d, 9 6 system, 7 7 troubleshooting the R A ID card b a t t e r y , 130 troubleshooting the system b a t t e r y , 122 bezel (rack) installing, 5 3 removing, 5 0 bezel (tower) installing, 5 3 peripheral bay panel, 5 2 r[...]

178 Index 178 Index E error messages, 35 LCD, 1 8 systems management, 2 6 expansion car ds installing, 6 8 removing, 7 0 troubleshooting, 1 3 1 expansion slots, 68 expansion-bay brack et installing, 1 1 0 r e m o v i n g , 108 external devices connecting, 1 6 F fan bracket back, 8 2 center , 8 1 cooling shroud, 6 6 fans, 64 installing and removing,[...]

Index 179 K key b oa rd troubleshooting, 1 1 7 L LCD panel configuring, 3 8 M memory branches, 8 2 channels, 8 2 installation guidelines, 8 4 installing, 8 5 mirroring, 8 5 removing DIMMs, 8 7 socket arrangement, 8 3 sparing, 8 4 troubleshooting, 1 2 4 messages alert, 3 3 error , 3 5 hard-drive indicator codes, 1 4 status LCD, 1 8 system, 2 6 warni[...]

180 Index 180 Index removing (continued) hard drive from a drive carrier , 5 8 hard drives, 5 6 memory , 8 7 optical drive, 7 3 peripheral bay panel (tower), 5 2 power distribution board, 1 1 0 power supply , 6 2 power supply blank, 6 4 processor , 8 9 rack bezel, 5 0 SAS backplane board (1x8), 9 3 SAS controller daughter card, 9 7 system board, 1 [...]

Index 181 troubleshooting (continued) N I C , 120 power supplies, 1 2 2 SAS R AID controller daughter c a r d , 130 serial I/O device, 1 1 9 start-up routine, 1 1 5 system battery , 1 2 2 system cooling, 1 2 3 tape drive, 1 2 8 U S B d e v i c e , 119 v i d e o , 117 wet system, 1 2 0 U USB device troubleshooting, 1 1 9 V video troubleshooting, 1 1[...]

182 Index 182 Index[...]