Dell 3100 manual

www .dell.com | support.dell.com Dell™ Dimension™ 3100/E310 Owner’ s Manual 1234 FlexBay for optional floppy drive or Media Card Reader hard drive activity light power button headphone connector CD or DVD activity light CD or DVD eject button diagnostic lights USB 2.0 connectors (2) Service T ag CD or DVD activity light power connector USB 2.[...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important i nformation that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential da mage to hardware or loss of da ta and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for propert y damage, personal injury , or death. If you purcha[...]

Contents 3 Contents Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 1 Setting Up and Using Y our Computer Setting Up a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Printer Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Connecting a USB Printer . . . . . . . [...]

4 Contents Configuring Y our Computer for RAID Using the Intel Matrix Storage Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Hyper -Threading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 2 Solving Problems T roubleshooting T ips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Battery [...]

Contents 5 Video and Monitor Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 44 If the screen is blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 If the screen is difficult to read . . . . . . . . . . . . . . . . . . . . . . . 45 3 Advanced T roubleshooting Diagnostic Lights . . . . . . . . . . . . . . . . . . . . . . .[...]

6 Contents Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Drive Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Removing the Drive Panel . . . . . . . . . . . . . . . . . . . . . . . . . 74 Removing the Drive-Panel Insert . . . . . . . . . . . . . . . . . . . . . . 75 Replacing[...]

Contents 7 Sy stem Setup Options . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Boot Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Clearing Forgotten Passwords . . . . . . . . . . . . . . . . . . . . . . . . . 109 Clearing CMOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Cleaning Y our [...]

8 Contents[...]

Finding Information 9 Finding Information NOTE: Some features or media may be option al and may not ship with your computer . Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer . What Are Y ou Looking For? Find It Here • W arranty information • T erms and Conditions (U.S. o[...]

10 Finding Information • Service T ag and Expr ess Service Code • Microsoft W indows License Label Service T ag and Microsoft ® Windows ® License These labels are located on your computer . • Use the Service T ag to identify your computer when you use support.dell.com or contact technical support. • Enter the Express Service Code to direc[...]

Finding Information 11 • How to use W indows XP • How to work with programs and files • How to personalize my desktop Windows Help and Support Center 1 Click the Start button and click Help and Support . 2 T ype a wor d or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 F ollow the[...]

12 Finding Information[...]

Setting Up and Using Y our Computer 13 Setting Up and Using Y our Computer Setting Up a Printer NOTICE: Complete the ope rating sy stem setup before you co nnect a printer to the computer . See the documentation that came with the prin ter for setup information, including how to: • Obtain and install updated drivers • Connect the printer to the[...]

14 Setting Up and Using Y our Computer Connecting to the Internet NOTE: ISPs and ISP offerings vary by country . T o connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Y our ISP wi ll offer one or more of the following Internet connection options: • Dial-up connections that [...]

Setting Up and Using Y our Computer 15 Setting Up Y our Internet Connection T o set up an A OL or MSN connection: 1 Save and close any open files, and exit any open programs. 2 Double-click the MSN Explorer or AOL icon on the Microsoft ® W indows ® desktop. 3 F ollow the instructions on the sc reen to complete the setup. If you do not have an MSN[...]

16 Setting Up and Using Y our Computer Playing CDs and DVDs NOTICE: Do not press down on the CD or DVD tray when yo u open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer when you are playing CDs or DVDs. 1 P ress the eject button on the front of the drive. 2 Place the disc, label side up, in the[...]

Setting Up and Using Y our Computer 17 A D VD player includes the following basic buttons: F or more information on playing CDs or DVDs, click Help on the CD or D VD player (if available). Adjusting the V olume NOTE: When the speakers are mu ted, you do not hear the CD or DVD playing. 1 Click the Start button, point to All P rograms → Accessories[...]

18 Setting Up and Using Y our Computer Adjusting the Picture If an error message notifies you that the curr ent r esolution and color depth are using too much memory and preventing D VD playback, adjust the display properties: 1 Click the Start button and click Control P anel . 2 Under Pick a category , click Appearance and Themes . 3 Under Pick a [...]

Setting Up and Using Y our Computer 19 3 T o copy the CD or D VD: • If you have one CD or DVD drive , ensure that the settings ar e correct and click the Disc Copy button. The computer reads your source CD or D VD and copies the data to a temporary folder on your computer hard drive. When prompted, insert a blank CD or D VD into the drive and cli[...]

20 Setting Up and Using Y our Computer Helpful T ips • Use Microsoft ® W indows ® Explorer to drag and drop file s to a CD-R or CD-R W only after you start Sonic DigitalMedia a nd open a DigitalMedia project. • Use CD-Rs to burn music CDs that you want to play in r egular stereos. CD-RWs do not play in most home or car stereos. • Y ou canno[...]

Setting Up and Using Y our Computer 21 F or information on installing a Media Card Re ader , see "Installing a Media Card Reader" on page 89. T o use the Media Car d Reader: 1 Check the media or card to determine the proper orientation for insertion. 2 Slide the media or card into the appropriate slot until it is completely seated in the [...]

22 Setting Up and Using Y our Computer 2 Connect the other end of the network cable to a network device. Network Setup Wizard The Microsoft ® W indows ® XP operating system provides a Network Setup W izard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click th[...]

Setting Up and Using Y our Computer 23 Standby Mode Standby mode conserves power by turning off th e display and the hard drive after a time-out. When the computer exits from standby mode, it r e turns to the operating state it was in before it entered standby mode. T o set standby mode to automatically acti vate after a defined period of inactivit[...]

24 Setting Up and Using Y our Computer 3 Under or pick a Control P anel icon , click P ower Options . 4 Define your power settings on the P ower Schemes tab, Advanced tab, and Hibernate tab. Power Schemes T ab Each standard power setting is called a scheme. If you want to select one of the standar d W indows schemes installed on your comput er , ch[...]

Setting Up and Using Y our Computer 25 Hibernate T ab The Hibernate tab allows you to enable hibernate mode . If you want to use the hibernate settings you defined on the Po w e r S c h e m e s tab, click the Enable hibernate support check box on the Hibernate tab. F or more information on power management options: 1 Click the Start button and clic[...]

26 Setting Up and Using Y our Computer If a drive failure occurs, subseque nt r ead and write operations are dir ected to the surviving drive. A replacement drive can then be r ebuilt using the data from the surviving drive. Also, because data is duplicated on both drives, two 120-GB R AID level 1 drives collectively have a maximum of 120-GB on whi[...]

Setting Up and Using Y our Computer 27 4 P ress the left- and right-arrow keys to highlight R AID On , press <Enter>, and then press <Esc>. NOTE: For more information about RAID options, see "Sy stem Setup Options" on page 104. 5 P ress the left- and right-arrow keys to highlight Save/Exit , and press <Enter> to e xit sy[...]

28 Setting Up and Using Y our Computer 3 Use the up- and down-arrow keys to highlight th e R AID volume you want to delete, and press <Delete>. 4 P ress <y> to confirm the deletion of the R AID volume. 5 P ress <Esc> to exit the Intel R AID Option ROM utility . Configuring Y our Computer for RAID Using the Intel Matrix Storage Man[...]

Setting Up and Using Y our Computer 29 2 Right-click the Vo l u m e icon of the R AID volume you want to delete, and select Delete V olume . 3 On the Delete R AID V olume Wizard screen, click Next . 4 Highlight the R AID volume you want to delete in the Ava i l a bl e box, click the right-arrow button to move the highlig hted RAID volume into the S[...]

30 Setting Up and Using Y our Computer Hyper -Threading NOTE: Not all processors support hyper -threading technology . Hyper - Thr eading is an Intel ® technology that can enhance ov erall computer performance by allowing one physical processor to function as tw o logical processors, capable of performing certain tasks simultaneously . It is r eco[...]

Solving Problems 31 Solving Problems T roubleshooting T ips F ollow these tips when you troubleshoot your computer: • If you added or removed a part befor e the prob lem started, review the installation procedures and ensure that the part is corr ectly installed. • If a peripheral device does not work, ensu re that the device is properly connec[...]

32 Solving Problems CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD. NOTE: Because of different regions worldwide and different disc formats, not all DV D titles work in all DVD drives. Problems writing to a CD/DVD-RW drive T EST THE D[...]

Solving Problems 33 Hard drive problems E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide . NOTE: Connect the modem to an analog tel ephone jack only . The modem d oes not operate while it is connected to a digital telephone n[...]

34 Solving Problems Error Messages If the message is not listed, see the documentatio n for the operating system or the program that was running when the message appeared. V ERIFY THAT THE MODEM IS COMMUNICATING WITH W INDOWS — 1 Click the Start button and click Control P anel . 2 Click P rinters and Other Hardware . 3 Click Phone and Modem Optio[...]

Solving Problems 35 Media Card Reader Problems N OT ENOUGH MEMORY OR RESOURCES . C LOSE SOME PROGRAMS AND TRY AGAIN — Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restor e computer resources. If so , run the program that you want to use first. O PERATING SY STEM NOT FOUND ?[...]

36 Solving Problems Keyboard Problems CAUTION: Before you begin any of the proc edures in this section, fo llow the safety instructions located in the Product Information Guide . Lockups and Software Problems CAUTION: Before you begin any of the proc edures in this section, fo llow the safety instructions located in the Product Information Guide . [...]

Solving Problems 37 A program stops responding A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. A program is designed for an earlier Windows operating sy stem A solid blue screen appears E ND THE PROGRAM — 1 P ress <Ctrl><Shift><Esc> simultaneo[...]

38 Solving Problems Other software problems Memory Problems CAUTION: Before you begin any of the proc edures in this section, fo llow the safety instructions located in the Product Information Guide . C HECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION — • Ensure that the program is compatible [...]

Solving Problems 39 Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide . I F YOU EXPERIENCE OTHER MEMORY PROBLEMS — • Reseat the memory modules (see page 67) to ensure that your computer is su ccessfully communicating with the memory . • Ensur[...]

40 Solving Problems Network Problems CAUTION: Before you begin any of the proc edures in this section, fo llow the safety instructions located in the Product Information Guide . Power Problems CAUTION: Before you begin any of the proc edures in this section, fo llow the safety instructions located in the Product Information Guide . C HECK THE NETWO[...]

Solving Problems 41 Printer Problems CAUTION: Before you begin any of the procedures in th is section, follow the s afety instructions located in the Product Information Guide . NOTE: If you need technical assistan ce for your printer , contact the printer’ s manufacturer . I F THE POWER LIGHT IS OFF — The computer is either turned off or is no[...]

42 Solving Problems Scanner Problems CAUTION: Before you begin any of the proc edures in this section, fo llow the safety instructions located in the Product Information Guide . NOTE: If you need technical assistance for your sc anner , contact the sc anner’ s manufacturer . C HECK THE PRINTER CABLE CONNECTIONS — • See the printer documentati[...]

Solving Problems 43 Sound and Speaker Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide . No sound from speakers NOTE: The volume control in some MP3 players override s the Windows volume s etting. If you have been listening to MP3 songs, ensure that you[...]

44 Solving Problems No sound from headphones V ideo and Monitor Problems CAUTION: Before you begin any of the proc edures in this section, fo llow the safety instructions located in the Product Information Guide . NOTE: See the monitor docume ntation for troubles hooting procedures. If the screen is blank R EINSTALL THE SOUND DRIVER — See "R[...]

Solving Problems 45 If the screen is difficult to read C HECK THE MONITOR SETTINGS — See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor , and running the monitor self-test. M OVE THE SUBWOOFER AWAY FROM THE MONITOR — If your speaker system includes a subwoofer , ensure[...]

46 Solving Problems[...]

Advanced T roubleshooting 47 Advanced T roubleshooting Diagnostic Lights CAUTION: Before you begin any of the proce dures in this section, follow the safety instructions located in the Product Information Guide . Y our computer has four lights labeled "1," "2," "3," and "4" on the front panel to help you trou[...]

48 Advanced T roubleshooting A possible graphics failure has occurr ed. If the problem persists, contact Dell for technical assistance. A possible floppy drive or hard drive failur e has occurred. Reseat all power and data cables and restart the computer . A possible USB failure has occurr ed. Rei nstall all USB devices, check cable connections, an[...]

Advanced T roubleshooting 49 A possible expansion car d failure has occurred. 1 Determine whether a conflict exists by removing a car d and restarting the computer (see "Cards" on page 69). 2 If the problem persists, reinstall the car d that you removed, r emove a different card, and then restart the computer . 3 Repeat this process fo r [...]

50 Advanced T roubleshooting During normal operation, all of the diagnostic lights turn on and then turn off before the system starts. If all four diagnostic lights stay on and the power button remains amber , a possible processor power or connection error has occurred. NOTE: If all of the diagnostic lights turn on then off and the sy stem does no [...]

Advanced T roubleshooting 51 Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide . If you experience a problem with your computer , perform the checks in "Solving P roblems" (see page 31) and run the Dell Diagnostics before you contact De[...]

52 Advanced T roubleshooting 3 If you run a test from the Custom T est or Symptom T ree option, click the applicable tab described in the following table for more information. 4 Close the test screen to r eturn to the Main Menu screen. T o exit the Dell Diagnostics and restart the computer , close the Main Menu screen. Drivers What Is a Driver? A d[...]

Advanced T roubleshooting 53 Identifying Drivers If you experience a problem with any device, id entify whether the driver is the source of your problem and, if necessary , update the driver . Windows XP 1 Click the Start button and click Control P anel . 2 Under Pick a Ca tegory , click P erformance and Maintenance . 3 Click System . 4 In the Syst[...]

54 Advanced T roubleshooting Manually Reinstalling Drivers 1 After copying the requir ed driver f iles to your hard drive, click the Start button and right-click My Computer . 2 Click P roperties . 3 Click the Hardware tab and click Device Manager . 4 Double-click the type of device for which you are installing the driver. 5 Double-click the name o[...]

Advanced T roubleshooting 55 Using Microsoft ® Windows ® XP Sy stem Restore The Microsoft W indows XP operating system provide s System Restore to allo w you to return your computer to an earlier operating state (without af fecting data files) if changes to the hardwar e , software, or other system settings have left the computer in an undesirabl[...]

56 Advanced T roubleshooting Undoing the Last Sy stem Restore NOTICE: Before you undo the last sy stem restore, save and close all open files and exit any open programs. Do not alter , open , or delete any files or programs until the sy stem restoration is complete. 1 Click the Start button, point to All P rograms → Accessories → System T ools [...]

Advanced T roubleshooting 57 5 When prompted, click Fi n i s h to reboot the computer . NOTE: Do not manually shut down the computer . Click Finish and let the computer completely reboot. 6 When prompted, click Ye s . The computer restarts. Because the computer is r estored to its original operating state, the screens that appear , such as the End [...]

58 Advanced T roubleshooting[...]

Removing and Installing Parts 57 Removing and Installing Parts Before Y ou Begin This chapter provides procedures for r emoving and installing the components in your computer . Unless otherwise noted, each procedure a ssumes that the following conditions e xist: • Y ou have performed the steps in "Turning Off Your Computer" (s ee page 5[...]

58 Removing and Installing Parts Before W orking Inside Y our Computer Use the following safety guidelines to help protec t your computer from potential damage and to help ensure your own personal safety . CAUTION: Before you begin any of the pro cedures in this section, follow the safety instructions located in the Product Information Guide . CAUT[...]

Removing and Installing Parts 59 Front V iew of the Computer 1 cover latch release Use this latch to remove the cover . See "Removing the Computer Cover" on page 62. 2 CD/D VD activity light The drive light is on when the computer reads data from the CD or D VD drive. 3 CD/D VD eject button P ress to eject a disk from the CD or DVD drive.[...]

60 Removing and Installing Parts 5 USB 2.0 connectors (2) Use the front USB connectors for devices that you connect occasionally , such as joysticks or cameras, or for bootable USB devices (see "System Setup Options" on page 104 for more information on booting to a USB device). It is recommended that you use the back USB connectors for de[...]

Removing and Installing Parts 61 Back V iew of the Computer 2 3 1 5 4 6 1 power connector I nsert the power cable. 2 sound card connectors (3) • Line-in connector — Use the blue line-i n connector to attach a recor d/playback device such as a cassette player , CD player , or VCR. • Line-out connector — Use the green line -out connector to a[...]

62 Removing and Installing Parts Removing the Computer Cover CAUTION: Before you begin any of the proce dures in this section, follow the safety instructions located in the Product Information Guide . CAUTION: T o guard against electrical sh ock, alway s unplug your computer from the electrical outlet before removing the cover . 1 F ollow the proce[...]

Removing and Installing Parts 63 4 Locate the three hinge tabs on the bottom edge of the computer . 5 Grip the sides of the computer cover and pivo t the cover up, using the bottom hinges as leverage points. 6 Release the cover from the hinge tabs and set it aside in a secure location. computer cover cover latch release back of computer bottom hing[...]

64 Removing and Installing Parts Inside V iew of Y our Computer CAUTION: Before you begin any of the proce dures in this section, follow the safety instructions located in the Product Information Guide . hard drive power supply sy stem board *floppy drive CD or DVD drive *May not be present on all computers. bay for optional second hard drive[...]

Removing and Installing Parts 65 Sy stem Board Components Memory If your computer only has one memory module instal led on the system board, you can incr ease your computer memory by installing an additional memory module. Y our computer supports DDR2 memory . F or addit ional information on the type of memory supported by your computer , see "[...]

66 Removing and Installing Parts DDR2 Memory Overview DDR2 memory modules should be installed in pairs of matched memory size, speed, and technology . If the DDR2 memory modules are not installed in matched pairs, the computer will continue to operate, but with a slight reduction in performanc e. See the label on the module to determine the module?[...]

Removing and Installing Parts 67 NOTICE: If you remove your original memory modules fr om the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell. If possible, do not pair an original memory module wi th a new memory module. Otherwise, your computer may not sta[...]

68 Removing and Installing Parts NOTICE: T o avoid damage to the memory module, press the module straight down into the connector while you apply equal force to each end of the module. 4 Insert the module into the connector until the module snaps into position. If you insert the module correctly , the securing clips snap into the cutouts at each en[...]

Removing and Installing Parts 69 Cards CAUTION: Before you begin any of the procedures in this section , follow the safety instructions located in the Product Information Guide . NOTICE: T o prevent static damage to co mponents inside your computer , discharge static electricity from your body before you touch any of your computer’ s electronic c[...]

70 Removing and Installing Parts Installing an Expansion Card 1 F ollow the procedures in "Befor e Y ou Begin" on page 57. 2 Gently push the release tab on the inside of th e car d retention door to pivot the door open. Because the door is captive, it w ill remain in the open position. 3 If you are installing a new car d, remove the fille[...]

Removing and Installing Parts 71 7 Before you close the car d retention door , ensure that: • The tops of all cards and filler brac k ets are flush with the alignment bar . • The notch in the top of the card or filler brack et fits around the alignment guide. fully seated card not fully seated card bracket caught outside of slot bracket within [...]

72 Removing and Installing Parts 8 Close the card r etention door by snapping it into place. NOTICE: Do not route card cables over or behind the cards. Cables ro uted over the cards can prevent the computer cover from closing proper ly or cause damage to the equipment. 9 Connect any cables that should be attached to the card. See the documentation [...]

Removing and Installing Parts 73 NOTICE: T o connect a network cable, firs t plug the cable into the network port or device, and then plug it into the computer . 5 Replace the computer cover , reconnect the comp uter and devices to electrical outlets, and then turn them on. 6 Remove the card’s driver from the operating system. 7 If you removed a [...]

74 Removing and Installing Parts Removing the Drive Panel 1 F ollow the procedures in "Befor e Y ou Begin" on page 57. 2 Grasp the sliding plate lever and push it towar ds the base of the computer until the drive panel snaps open. NOTE: This sliding plate secures an d releases the drive panel and helps to secure the drives. 3 Pivot the dr[...]

Removing and Installing Parts 75 Removing the Drive-Panel Insert 1 Remove the drive panel. 2 P ress the drive-panel insert latch inwards to unlatch it from the drive panel. 3 Pivot the drive-panel insert out and away from the drive panel. 4 Set the drive-panel insert aside in a secure location. Replacing the Drive-Panel Insert 1 Slide the drive-pan[...]

76 Removing and Installing Parts Replacing the Drive Panel 1 F ollow the procedures in "Befor e Y ou Begin" on page 57. 2 Align the drive panel tabs with the side-door hinges. 3 Rotate the drive panel toward the computer until it snaps into place on the front panel. 4 Grasp the sliding plate lever and pull it towards the top of the comput[...]

Removing and Installing Parts 77 Connect CD/D VD drives to the connector labeled "IDE" on the system board. Serial A T A hard drives should be connected to the connectors la beled "SA T A0" or "SA T A1" on the system board. IDE Drive Addressing When you connect two IDE devices to a single IDE interface cable and config[...]

78 Removing and Installing Parts Drive Interface Connectors Most interface connectors are k eyed for correct inser tion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on the other connector . Keyed connectors ensur e that the pin-1 wire in the cable (indicated by the colo r ed stripe along one edge of the IDE [...]

Removing and Installing Parts 79 Connecting and Disconnecting Drive Cables When removing an IDE drive data cable, grasp th e color ed pull tab and pull until the connector detaches. When connecting and disconnecting a serial A T A data cable, hold the cable by the black connector at each end. Like IDE connectors, the serial A T A interface connecto[...]

80 Removing and Installing Parts Removing a Hard Drive 1 F ollow the procedures in "Befor e Y ou Begin" on page 57. 2 Disconnect the power and hard-drive cables from the drive. 3 P ress in the blue tabs on each side of the dr ive towards each other and slide the drive up and out of the computer . serial A T A data cable power cable tabs ([...]

Removing and Installing Parts 81 Installing a Hard Drive 1 Unpack the replacement har d drive, and prepare it for installation. 2 Check the documentation for the drive to verify that it is configured for your computer . NOTE: If your replacement har d dr ive does not have the plastic guide bracket attached, remove the brack et from the old drive by[...]

82 Removing and Installing Parts NOTICE: T o connect a network cable, first plug the cable i nto the network port or device, and then plug it into the computer . 7 Connect your computer and devices to elec trical outlets, and turn them on. See the documentation that came with the driv e for instructions on installing any software requir ed for driv[...]

Removing and Installing Parts 83 Floppy Drive CAUTION: Before you begin any of the procedures in this section , follow the safety instructions located in the Product Information Guide . CAUTION: T o guard against ele ctrical shock, alway s un plug your computer fr om the electrical outlet before removing the cover . NOTE: If you are adding a floppy[...]

84 Removing and Installing Parts 3 Disconnect the power and data cables from the back of the floppy drive. 4 Grasp the sliding plate lever and push it towar ds the base of the computer ; then, hold it in place while you slide the drive from the computer . floppy drive sliding plate sliding plate lever[...]

Removing and Installing Parts 85 Installing a Floppy Drive NOTE: In the event that the repl acement or new floppy drive does not have the shoulder screws, use the screws located within the drive panel insert. 1 F ollow the procedures in "Befor e Y ou Begin" on page 57. 2 Remove the drive panel (see page 74). 3 If you are installing a new [...]

86 Removing and Installing Parts 7 Check all cable connections and fold cables out of the way , to avoid blocking the fan and cooling vents. 8 Replace the drive panel (see page 76). 9 Replace the computer cover (see page 96). NOTICE: T o connect a network cable, first plug the cabl e in to the network port or device, and then plug it in to the comp[...]

Removing and Installing Parts 87 Media Card Reader F or information on using the Media Card Reader , see "Using a Media Car d Reader (Optional)" on page 20. Removing a Media Card Reader CAUTION: Before you begin any of the procedures in this section , follow the safety instructions located in the Product Information Guide . NOTICE: T o pr[...]

88 Removing and Installing Parts 3 Disconnect the USB cable on the back of the Media Card Reader from the Fle xBay USB connector on the system board (see page 65) a nd route the cable through the clip on the shroud. 4 Grasp the sliding plate lever and push it towar ds the base of the computer ; then, hold it in place while you slide the Media Card [...]

Removing and Installing Parts 89 Installing a Media Card Reader CAUTION: Before you begin any of the procedures in this section , follow the safety instructions located in the Product Information Guide . NOTICE: T o prevent static damage to co mponents inside your computer , discharge static electricity from your body before you touch any of your c[...]

90 Removing and Installing Parts 7 Route the USB cable through the cable routing clip. 8 Replace the computer cover (see page 96). CD/DVD Drive CAUTION: Before you begin any of the proce dures in this section, follow the safety instructions located in the Product Information Guide . CAUTION: T o guard against electrical sh ock, alway s unplug your [...]

Removing and Installing Parts 91 Removing a CD/DVD Drive 1 F ollow the procedures in "Befor e Y ou Begin" on page 57. 2 Remove the drive panel (see page 74). 3 Disconnect the power and data cables from the back of the CD/DVD drive. power cable data cable[...]

92 Removing and Installing Parts 4 Grasp the sliding plate lever and push it towar ds the base of the computer ; then, hold it in place while you slide the CD/D VD drive from the computer . Installing a CD/DVD Drive 1 F ollow the procedures in "Befor e Y ou Begin" on page 57. 2 If you are installing a new CD/D VD drive rather than replaci[...]

Removing and Installing Parts 93 3 Gently slide the drive into place until you hear a click or feel the CD/D VD drive securely installed. drive screws[...]

94 Removing and Installing Parts 4 Connect the power and data cables to the drive. 5 Check all cable connections, and fold cables ou t of the way to avoid blocking the fan and cooling vents. 6 Replace the computer cover (see page 96). 7 Replace the drive panel (see page 76). NOTICE: T o connect a network cable, first plug the cabl e in to the netwo[...]

Removing and Installing Parts 95 Battery Replacing the Battery CAUTION: Before you begin any of the procedures in this section , follow the safety instructions located in the Product Information Guide . NOTICE: T o prevent static damage to components inside your computer , discharge static electricity from your body before you touch any of your com[...]

96 Removing and Installing Parts 5 Insert the new battery into the socket with the side labeled "+" facing up, and snap the battery into place. 6 Replace the computer cover (see page 96). NOTICE: T o connect a network cable, first plug the cable i nto the network port or device, and then plug it into the computer . 7 Connect your computer[...]

Removing and Installing Parts 97 6 Ensure that the cover is seated corr ec tly before setting the computer upright. NOTICE: T o connect a network cable, firs t plug the cable into the network port or device, and then plug it into the computer . 7 Connect your computer and devices to el ectrical outlets, and turn them on.[...]

98 Removing and Installing Parts[...]

Appendix 99 Appendix Specifications Processor P r ocessor type Intel ® Pe n t i u m ® 4 with Hyper - Threading technology NOTE: Not all Pentium 4 processors support Hyper -Threading technology . Intel Celeron ® D processors Level 1 (L1) cache At least 16 KB Level 2 (L2) cache At least 256 KB (depen dent upon your comp uter configuration) pipelin[...]

100 Appendix Video T ype Integrated Audio T ype HDA 2 Expansion Bus Bus type PCI 2.3 PCI Express x1 Bus speed PCI: 33 MHz PCI Express: 500 MB/s bidirectional speed PCI connectors two connector size 120 pins connector data width (maximum) 32 bits PCI Express connector one x1 connector size 36 pins connector data width (maximum) 1 PCI Express lane Dr[...]

Appendix 101 Connectors External connectors: Video 15-hole connector Network adapter RJ45 connector USB two front-panel and four back-p anel USB 2.0-compliant connectors Aud io three connectors for line-in, line-out, and microphone; one front- panel connector for headphones System board connectors: P rimary IDE drive 40-pin connector on PCI local b[...]

102 Appendix Power DC power supply : W attage 230 W Heat dissipation 785 BTU/hr NOTE: Heat dissipation is calculated base d upon the power supply wattage rating. V oltage (see the safety instructions located in the P roduct Information Guide for important voltage setting information) manual selection power supply — 90 to 135 V and 180 to 265 V at[...]

Appendix 103 Sy stem Setup Overview Use system setup as follows: • T o change the system configuration information after you add, change, or r emove any hardwar e in your computer • T o set or change a user -selectable option such as the user password • T o r ead the current amount of memory or set the type of hard drive installed Before you [...]

104 Appendix Sy stem Setup Options NOTE: Depending on your computer and installed devic es, the items listed in this section may not appear , or may not app ear exactly as listed. Options List — This field appears on the left side of the system setup window . The field is a scrollable list containing features that define the configuration of your[...]

Appendix 105 Memory Info Indicates amount of installed memory , memory speed, ch annel mode (dual or single), and type of memory installed. Date/Time Displays current date and time settings. Boot Sequence The computer attempts to boot from the sequence of devi ces specified in this list. NOTE: If you insert a boot device and re start the computer ,[...]

106 Appendix Performance HyperThreading If your computer ’s processor supports Hyper - Thr eading, this option appears in the Options List. Hard Drive Acoustics • Bypass (default) — Y our computer does not test or change the current acoustics mode setting. • Quiet — The hard drive operates at its most quiet setting. • Suggested — The [...]

Appendix 107 Boot Sequence This feature allows you to change the boot sequence for devices. Option Settings • Diskette Drive — The computer attempts to boot from th e floppy drive. If the floppy disk in the drive is not bootable, if no floppy disk is in th e drive, or if there is no floppy drive installed in the computer , the computer generate[...]

108 Appendix • USB Flash Device — Insert the memory device into a USB port and restart the computer . When F12 = Boot Menu appears in the upper -right corner of the screen, press <F12>. The BIOS detects the device and adds th e USB flash option to the boot menu. NOTE: T o boot to a USB device, the device must be bootab le. T o make sure t[...]

Appendix 109 Clearing Forgotten Passwords CAUTION: Before you begin any of the procedures in this section , follow the safety instructions located in the Product Information Guide . 1 F ollow the procedures in "Befor e Y ou Begin" on page 57. 2 Locate the 3-pin password jumper (PSWD) on the system board (see page 65), and attach the jumpe[...]

110 Appendix NOTICE: T o connect a network cable, first plug the cable i nto the network port or device, and then plug it into the computer . 11 Connect your computer and devices to elec trical outlets, and turn them on. Clearing CMOS Settings CAUTION: Before you begin any of the proce dures in this section, follow the safety instructions located i[...]

Appendix 111 Mouse If your screen cursor skips or moves abnormally , clean the mouse. T o clean a non-optical mouse: 1 T urn the retainer ring on the underside of your mouse counterclockwise, and then remove the ball. 2 W ipe the ball with a clean, lint-free cloth. 3 Blow carefully into the ball ca ge to dislodge dust and lint. 4 If the rollers ins[...]

112 Appendix Dell T echnical Support Policy (U.S. Only) T echnician-assisted technical support r equires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, softwar e programs, and hardwar e drivers to the original defaul t configuration as shipped from Dell, as well[...]

Appendix 113 Once you have determined your system’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not e xpressly approved by Dell could void your author ity to operate this equipment. This device complies with P art 15 of the FCC R ules. Operation is subject to the following t[...]

114 Appendix FCC Identification Information The following information is provided on the de vice or devices covered in this document in compliance with FCC regulations: • P roduct name: Dell Dimension 3100/E310 Model number: DCSM Company name: Dell Inc. One Dell W ay Round Rock, T e xas 78682 USA 512-338-4400 Contacting Dell T o contact Dell elec[...]

Appendix 115 Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and T oll-Free Numbers Anguilla General Support toll-free: 800-335-0031 Antigua and Barbuda General Support 1-800-805-5924 Argentina (Buenos Aires) International Access Code: 00 Country [...]

116 Appendix Austria (V ienna) International Access Code: 900 Country Code: 43 City Code: 1 W ebsite: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Home/Small Business Sales 0820 240 530 00 Home/Small Business F ax 0820 240 530 49 Home/Small Business Customer Care 0820 240 530 14 P referred Accounts/Corporate Customer Car e 082[...]

Appendix 117 Brunei Country Code: 673 Customer T echnical Support (P enang, Malaysia) 604 633 4966 Customer Service (P enang, Malaysia) 604 633 4949 T ransaction Sales (P enang, Malaysia) 604 633 4955 Canada (North Y ork, Ontario) International Access Code: 011 Online Order Status: www .dell.ca/ostatus AutoT ech (automated technical support) toll-f[...]

118 Appendix China (Xiamen) Country Code: 86 City Code: 592 T echnical Support website: support.dell.com.cn T echnical Support E-mail: cn_support@dell.com Customer Care E-mail: customer_cn@dell.com T echnical Support F ax 592 818 1350 T echnical Support (Dell™ Dimension™ and Inspiron) toll-free: 800 858 2969 T echnical Support (OptiPlex™, Lat[...]

Appendix 119 Czech Republic (P rague) International Access Code: 00 Country Code: 420 W ebsite: support.euro.dell.com E-mail: czech_dell@dell.com T echnical Support 22537 2727 Customer Care 22537 2707 Fa x 22537 2714 T ech F ax 22537 2728 Switchboard 22537 2711 Denmark (Copenhagen) International Access Code: 00 Country Code: 45 W ebsite: support.eu[...]

120 Appendix F rance (P aris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) W ebsite: support.euro.dell.com E-mail: support.euro .dell. com/fr/fr/emaildell/ Home and Small Business T echnical Support for XPS portable computers only 0825 387 129 T echnical Support for all other Dell computers 0825 387 270 Customer [...]

Appendix 121 Greece International Access Code: 00 Country Code: 30 W ebsite: support.euro.dell.com E-mail: support.euro .dell.com/gr/en/emaildell/ T echnical Support 00800-44 14 95 18 Gold Service T echnical Support 00800-44 14 00 83 Switchboard 2108129810 Gold Service Switchboard 2108129811 Sales 2108129800 Fa x 2108129812 Grenada General Support [...]

122 Appendix Ireland (Cherrywood) International Access Code: 16 Country Code: 353 City Code: 1 W ebsite: support.euro.dell.com E-mail: dell_direct_support@dell.com T echnical Support for XPS portable computers only 1850 200 722 T echnical Support for all other Dell computers 1850 543 543 U.K. T echnical Support (dial within U.K. only) 0870 908 0800[...]

Appendix 123 Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 W ebsite: support.jp.dell.com T echnical Support (servers) toll-free: 0120-198-498 T echnical Support outside of Japan (servers) 81-44-556-4162 T echnical Support (Dimension and Inspiron) toll-free: 0120-198-226 T echnical Support outside of Japan (Dimension[...]

124 Appendix Latin America Customer T echnical Support (Austin, T e xas, U.S.A.) 512 728-4093 Customer Service (Austin, T e xas, U.S.A.) 512 728-3619 F ax (T echnical Support and Customer Service) (Austin, T e xas, U.S.A.) 512 728-3883 Sales (Austin, T e xas, U.S.A.) 512 728-4397 SalesF ax (Austin, T exas, U.S.A.) 512 728-4600 or 512 728-3772 Luxem[...]

Appendix 125 Mexico International Access Code: 00 Country Code: 52 Customer T echnical Support 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General Support 001[...]

126 Appendix Nicaragua General Support 001-800-220-1006 Norway (L ysaker) International Access Code: 00 Country Code: 47 W ebsite: support.euro.dell.com E-mail: support.euro .dell.com/no/no/emaildell/ T echnical Support 671 16882 Relational Customer Care 671 17575 Home/Small Business Customer Care 23162298 Switchboard 671 16800 F ax Switchboard 671[...]

Appendix 127 Singapore (Singapore) International Access Code: 005 Country Code: 65 W ebsite: support.ap.dell.com T echnical Support (Dimension, Inspiron, and Electronics and Accessories) toll-free: 1800 394 7430 T echnical Support (OptiPlex, Latitude, and Dell P recision) toll-free: 1800 394 7488 T echnical Support (P owerApp, P owerEdge, P owerCon[...]

128 Appendix Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91 W ebsite: support.euro.dell.com E-mail: support.euro .dell.com/es/es/emaildell/ Home and Small Business T echnical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fa x 902 118 539 Corporate T echnical Support 902 100 130 [...]

Appendix 129 Ta i w a n International Access Code: 002 Country Code: 886 W ebsite: support.ap.dell.com E-mail: ap_support@dell.com T echnical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics and Accessories) toll-free: 00801 86 1011 T echnical Support (P owerApp, P owerEdge, P owerConnect, and P owerV ault) toll-free: 00801 60 1256[...]

130 Appendix U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 W ebsite: support.euro.dell.com Customer Care website: support.euro .dell.com/uk/en/ECare/F orm/Home.asp E-mail: dell_direct_support@dell.com T echnical Support (Corporate/P referred Accounts/P AD [1000+ employees]) 0870 908 0500 T echnical Support (direct [...]

Appendix 131 U.S.A. (Austin, T exas) International Access Code: 011 Country Code: 1 Automated Or der-Status Service toll-free: 1-800-433-9014 AutoT ech (portable and desktop computers) toll-free: 1-800-247-9362 Consumer (Home and Home Office) T echnical Support toll-free: 1-800-624-9896 Customer Service toll-free: 1-800-624-9897 DellNet™ Service [...]

132 Appendix[...]

Index 133 Index A audio . See sound B battery problems, 3 1 replacing, 9 5 BIOS, 103 boot sequence a b o u t , 107 changing, 1 0 8 option settings, 1 0 7 booting to a USB device, 1 0 8 C car ds installing PCI, 7 0 PCI, 6 9 PCI Express, 6 9 PCI Express slots, 6 2 PCI slots, 6 2 removing PCI, 7 2 s l o t s , 62, 69 types supported, 6 9 CD/D VD drive [...]

134 Index 134 Index documentation (continued) P roduct Information Guide, 9 reg u l a to r y , 9 safety , 9 warranty , 9 drive panel, 60, 73 removing, 7 4 replacing, 7 6 drive-panel insert removing, 7 5 replacing, 7 5 drivers about, 5 1 identifying, 5 2 drives, 76 hard drive, 7 9 installing CD/D VD, 9 2 installing floppy , 8 5 installing hard drive[...]

Index 135 memory DDR2 overview , 6 6 installation guidelines, 6 6 installing, 6 7 problems, 3 8 removing, 6 8 type supported, 6 5 messages error , 3 4 microphone connector , 6 1 Microsoft W indows label, 10 modem problems, 3 3 monitor blank, 4 4 hard to r ead, 4 5 motherboard. See system board mouse problems, 3 9 N network connector , 6 2 Network S[...]

136 Index 136 Index R regulatory information, 9 reinstalling W indows XP , 5 4 ResourceCD Dell Diagnostics, 5 0 S safety instructions, 9 SA T A. See serial A T A scanner problems, 4 2 serial A T A, 79 Service T ag, 10, 60 settings system setup, 1 0 3 software Hyper - Thr eading, 3 0 p r o b l e m s , 37-38 sound problems, 4 3 volume, 4 3 sound conn[...]

Index 137 W indows XP (continued) reinstalling, 5 4 scanner , 4 3 System Restore, 5 3 - 5 4 wizards F iles and Settings T ransfer Wi z a rd , 3 0 Network Setup W izard, 2 2 P rogram Compatibility Wi z a rd , 3 7[...]

138 Index 138 Index[...]