Dell 3333dn manual

Dell 3333dn and 3335dn Laser MFP User's Guide November 2009 www.dell.com | support.dell.com Trademarks Information in this document is subject to change without notice. Reproduction of this material in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell and the DELL logo a[...]

Contents Safety information........................................................................... 15 Learning about the printer ............................................................. 17 Thank you for choosing this printer! ...................................................................................................................[...]

Changing port settings after installing a new network Internal Solutions Port ........................................... 65 Setting up serial printing .................................................................................................................................................. 67 Minimizing your printer's environmental imp[...]

Dell Printer Alert Utility...................................................................................................................................................... 93 Printing ............................................................................................... 95 Printing a document ..........................................[...]

Copying multiple pages onto a single sheet ...................................................................................................................... 110 Creating a custom job (job build) ........................................................................................................................................... 111 Pausin[...]

Binding ............................................................................................................................................................................................. 122 E-mail Subject .....................................................................................................................................[...]

Canceling a fax after the original documents have been scanned to memory ..................................................... 143 Understanding fax options ............................................................................................................................................ 143 Original Size ..................................[...]

Orientation ...................................................................................................................................................................................... 154 Sides (Duplex) ........................................................................................................................................[...]

General Settings menu ............................................................................................................................................................... 180 Copy Settings menu .................................................................................................................................................[...]

233 paper jam.....................................................................................................................................................................246 234 paper jam...........................................................................................................................................................[...]

30.yy Invalid refill, change cartridge ...................................................................................................................................... 259 31.yy Replace defective or missing cartridge ..................................................................................................................... 260 32.yy[...]

Job takes longer than expected to print .............................................................................................................................. 268 Job prints from the wrong tray or on the wrong paper ................................................................................................. 269 Incorrect characters pri[...]

Incorrect margins .......................................................................................................................................................................... 284 Paper curl ..................................................................................................................................................[...]

14[...]

Safety information CAUTION—POTENTIAL INJURY: See the enclosed Safety Sheet before making any cable or electrical connection. Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—SHOCK HAZARD: Do not use the fax featur[...]

This product is designed, tested, and approved to meet strict global safety standards with the use of specific manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts. CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place h[...]

Learning about the printer Thank you for choosing this printer! We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guid[...]

What are you looking for? Find it here The latest supplemental information, updates, and technical support: • Documentation • Driver downloads • Product upgrades • Service call and repair information • Order status • Live chat support • E-mail support • Telephone support Dell Support Web site— support.dell.com Note: Select your re[...]

Basic model 1 Front door release button 2 Printer control panel 3 Automatic Document Feeder (ADF) 4 Standard exit bin with overhead light 5 Paper stop 6 Standard 250-sheet tray 7 Multipurpose feeder door 8 Front door Learning about the printer 19[...]

1 System board locks 2 Locking device 3 Ethernet port 4 USB port Note: Use this USB port to connect the printer to the computer. 5 Fax wall connection port Note: The Fax ports are present only when a fax card is installed. 6 Fax telephone connection port Note: The Fax ports are present only when a fax card is installed. 7 Rear door 8 Power switch 9[...]

• Keep the printer: – Away from the direct airflow of air conditioners, heaters, or ventilators – Free from direct sunlight, humidity extremes, or temperature fluctuations – Clean, dry, and free of dust • Allow the following recommended amount of space around the printer for proper ventilation: 1 Top 254 mm (10 in.) 2 Right Side 203 mm (8[...]

Understanding the ADF and scanner glass Automatic Document Feeder (ADF) Scanner glass Use the ADF for multiple-page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). You can use the ADF or the scanner glass to scan documents. Using t[...]

Understanding the printer control panel Item Description 1 Display View scanning, copying, faxing, and printing options as well as status and error messages. 2 Keypad Enter numbers or symbols on the display. 3 Dial Pause • Press to cause a two- or three-second dial pause in a fax number. In the Fax To field, a Dial Pause is represented by a comma[...]

Item Description 5 Home Press to return to the home screen. 6 Start • Press to initiate the current job indicated on the display. • From the home screen, press to start a copy job with the default settings. • If pressed while a job is scanning, the button has no effect. 7 Indicator light Indicates the printer status: • Off —The power is o[...]

Display item Description 4 FTP Opens the File Transfer Protocol (FTP) menus 5 Status message bar • Shows the current printer status such as Ready or Busy . • Shows printer conditions such as Toner Low . • Shows intervention messages to give instructions on what you should do so the printer can continue processing, such as Close door . 6 Statu[...]

Sample touch screen Button Function Home Returns to the home screen Down arrow Opens an options screen Left scroll decrease Scrolls to another value in decreasing order Right scroll increase Scrolls to another value in increasing order Left arrow Scrolls left Right arrow Scrolls right Learning about the printer 26[...]

Button Function Back Navigates back to the previous screen Other touch-screen buttons Button Function Submit Saves a value as the new default setting Down arrow Moves down to the next screen Up arrow Moves up to the next screen Unselected radio button This is an unselected radio button. The radio button is gray to show it is unselected. Selected ra[...]

Button Function Continue Touch this button to accept a selection or to clear messages, and then proceed with the job. Cancel • Cancels an action or a selection • Cancels out of a screen and returns to the previous screen Select Opens the next related menu or menu item Features Feature Description Menu trail line: Menus ª Settings ª Copy Setti[...]

Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer[...]

Accessing the system board to install internal options Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If[...]

2 Lift the front of the scanner unit to open the system board. 3 Use the following illustration to locate the appropriate connector. Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors. 1 Fla[...]

Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well[...]

4 Align the notches on the memory card with the ridges in the connector. 1 Notches 2 Ridges 5 Push the memory card straight into the connector until it clicks into place. Note: After the memory card is installed, make sure the memory card connector latches return to the latched vertical position and are secure against the card. 6 Release the system[...]

Installing a flash memory or firmware card The system board has two connections for an optional flash memory or firmware card. Only one of each may be installed, but the connectors are interchangeable. Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or me[...]

3 Holding the card by its sides, align the plastic pins on the card with the holes on the system board. 1 Plastic pins 2 Metal pins 4 Push the card firmly into place. Notes: • The entire length of the connector on the card must touch and be flush against the system board. • Be careful not to damage the connectors. 5 Release the latch, and then [...]

6 Push in on the screws while rotating them clockwise a quarter turn to lock the system board into place. Warning—Potential Damage: Make sure the system board is locked to prevent possible damage to the printer if it is moved. Installing an Internal Solutions Port Note: This task requires a #2 Phillips screwdriver and a flathead screwdriver. CAUT[...]

3 Locate the appropriate connector on the system board. Note: If an optional printer hard disk is currently installed, then the printer hard disk must first be removed. To remove the hard disk: a Unplug the printer hard disk interface cable from the system board, leaving the cable attached to the printer hard disk. To unplug the cable, squeeze the [...]

b Remove the screws holding the printer hard disk in place. c Remove the printer hard disk by pulling it upward to unseat the standoffs. Additional printer setup 38[...]

d Remove the thumbscrews that attach the printer hard disk mounting bracket to the printer hard disk, and then remove the bracket. Set the printer hard disk aside. 4 Remove the metal cover from the ISP opening. Additional printer setup 39[...]

5 Align the posts of the plastic tee to the holes in the system board, and then press downward until the tee snaps into place. Be sure each post of the tee has latched completely, and that the tee is seated firmly onto the system board. 6 Install the ISP onto the plastic tee. Angle the ISP over the plastic tee, and then approach the plastic tee so [...]

8 Insert the long thumbscrew, into the hole closest to the white connector, and turn it clockwise enough to hold the ISP in place. Do not tighten the thumbscrew at this time. 9 Attach the two provided screws to secure the ISP mounting bracket to the system board cage. 10 Tighten the long thumbscrew. Note: Do not overtighten the thumbscrew. 11 Inser[...]

12 If a printer hard disk was previously installed, then attach the printer hard disk to the ISP. For more information, see “Installing a printer hard disk” on page 43. 13 Release the latch, and then close the system board door by lowering the scanner. 14 Push in on the screws while rotating them clockwise a quarter turn to lock the system boar[...]

Installing a printer hard disk Note: This task requires a #2 Phillips screwdriver and a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the wall outlet before continui[...]

To install a printer hard disk onto the ISP: a Using a flathead screwdriver to loosen the screws, remove the thumbscrews that attach the printer hard disk mounting bracket to the printer hard disk, and then remove the bracket. b Align the standoffs of the printer hard disk with the holes in the ISP, and then press downward on the printer hard disk [...]

To install a printer hard disk directly onto the system board: a Align the standoffs of the printer hard disk with the holes in the system board, and then press downward on the printer hard disk until the standoffs have seated into place. Additional printer setup 45[...]

b Attach the two provided screws to secure the printer hard disk mounting bracket. c Insert the plug of the printer hard disk interface cable into the receptacle of the system board. Note: The plugs and receptacles are color coded. 4 Release the latch, and then close the system board door by lowering the scanner. Additional printer setup 46[...]

5 Push in on the screws while rotating them clockwise a quarter turn to lock the system board into place. Warning—Potential Damage: Make sure the system board is locked to prevent possible damage to the printer if it is moved. Installing a fax card Note: This task requires a #2 Phillips screwdriver and a flathead screwdriver. CAUTION—SHOCK HAZA[...]

3 Remove the metal cover from the fax card opening. 4 Insert the fax card, and then tighten the two screws to secure the fax card mounting bracket. Additional printer setup 48[...]

5 Insert the plug of the fax card interface cable into the receptacle of the system board. 6 Release the latch, and then close the system board door by lowering the scanner. 7 Push in on the screws while rotating them clockwise a quarter turn to lock the system board into place. Warning—Potential Damage: Make sure the system board is locked to pr[...]

Installing hardware options Installing a 550-sheet drawer The printer supports one optional drawer; you can install a 550-sheet drawer. CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the w[...]

6 Align the printer with the drawer, and then lower the printer into place. Attaching cables CAUTION—POTENTIAL INJURY: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm. Connect the printer to th[...]

1 USB port Warning—Potential Damage: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing. A loss of data or a malfunction can occur. 2 Ethernet port Verifying printer setup • Print a menu settings page to verify that all printer options are installed correctly. A list of installed options ap[...]

3 Touch Reports . 4 Touch Menu Settings Page . The menu settings page prints and the printer returns to the home screen. Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. 1 Ma[...]

Using the World Wide Web Updated printer software may be available on the Dell Support Web site at support.dell.com . Updating available options in the printer driver Once the printer software and any options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For Windows users[...]

Setting up wireless printing Follow these steps to set up your printer CAUTION—POTENTIAL INJURY: See the enclosed Safety Sheet before making any cable or electrical connection. Note: Do not connect cables until instructed to do so. 1 Set up the printer hardware. For more information, see the Setup Guide . 2 Follow the instructions for your operat[...]

– No security If your wireless network does not use any type of security, then you will not have any security information. Note: Using an unsecured wireless network is not recommended. If you are installing the printer on an 802.1X network using the Advanced method, then you may need the following: • Authentication type • Inner authentication[...]

3 Select your time zone, and then touch Continue . 4 Deselect any function you plan to set up later, such as Fax or E-mail, and then touch Continue . 5 Select any additional buttons you want to display on the home screen, and then touch Continue . 6 If Fax is enabled, then type in your Fax Station name and touch Enter . For more information on fax [...]

15 Remove the label covering the USB port on the back of the printer. 16 Connect the cables in the following order: a Temporarily connect a USB cable between the computer on the wireless network and the printer. Note: After the printer is configured, the software will instruct you to disconnect the temporary USB cable so you can print wirelessly. b[...]

Installing the printer on a wireless network (Macintosh) Before you install the printer on a wireless network, make sure that: • An optional wireless card is installed in your printer. • Your wireless network is set up and working properly. • The computer you are using is connected to the same wireless network where you want to set up the pri[...]

6 Select any additional buttons you want to display on the home screen, and then touch Continue . 7 If Fax is enabled, type in your Fax Station name, and then touch Enter . For more information on fax station name and number, see your system support person; or touch Back to go back and deselect Fax . 8 If Fax is enabled, enter the Fax station (phon[...]

Configure the printer for wireless access 1 Type the name of your network (SSID) in the appropriate field. 2 Select Infrastructure as your Network Mode if you are using a wireless router. 3 Select the type of security you use to protect your wireless network. 4 Enter the security information necessary for the printer to join your wireless network. [...]

3 Click + . 4 Select the printer from the list. 5 Click Add . In Mac OS X version 10.4 1 From the Finder desktop, choose Go > Applications . 2 Double-click the Utilities folder. 3 Double-click Printer Setup Utility or Print Center . 4 From the Printer List, choose Add . 5 Select the printer from the list. 6 Click Add . b For AppleTalk printing: [...]

If the CD does not launch after a minute, then do the following: a Click , or click Start and then click Run . b In the Start Search or Run box, type D:setup.exe , where D is the letter of your CD or DVD drive. 2 Click Install Printer and Software . 3 Click Agree to agree to the License Agreement. 4 Select Suggested , and then click Next . Note: T[...]

In Mac OS X version 10.5 or later 1 From the Apple menu, choose System Preferences . 2 Click Print & Fax . 3 Click + . 4 Click IP . 5 Type in the IP address of your printer in the Address field. 6 Click Add . In Mac OS X version 10.4 and earlier 1 From the Finder desktop, choose Go > Applications . 2 Double-click Utilities . 3 Double-click P[...]

Changing port settings after installing a new network Internal Solutions Port When a new network Internal Solutions Port (ISP) is installed in the printer, the printer is assigned a new IP address. The printer configurations on computers that access the printer must be updated with this new IP address in order to print to it over the network. Notes[...]

For Macintosh users 1 Print a network setup page and make a note of the new IP address. 2 Locate the printer IP address in the TCP/IP section of the network setup page. You will need the IP address if you are configuring access for computers on a different subnet than the printer. 3 Add the printer: • For IP printing: In Mac OS X version 10.5 or [...]

i Select the printer from the list. j Click Add . Setting up serial printing In serial printing, data is transferred one bit at a time. Although serial printing is usually slower than parallel printing, it is the preferred option when there is a great deal of distance between the printer and computer or when an interface with a better transfer rate[...]

3 Press Enter , or click OK . The Device Manager opens. b Click + to expand the list of available ports. c Select the communications port where you attached the serial cable to your computer (example: COM1). d Click Properties . e On the Port Settings tab, set the serial parameters to the same serial parameters in the printer. Look for the printer [...]

Minimizing your printer's environmental impact Saving paper and toner Using recycled paper and other office papers • Low moisture content (4–5%) • Suitable smoothness (100–200 Sheffield units, or 140–350 Bendtsen units, European) Note: Some much smoother papers (such as premium 24 lb laser papers, 50–90 Sheffield units) and much ro[...]

Choose scanning You can avoid making a paper output of a document or photograph by scanning it and then saving it to a computer program, application, or flash drive. For more information, see: • “Sending an e-mail using the touch screen” on page 119 • “Scanning to a computer” on page 152 • “Scanning to a flash drive” on page 153 C[...]

5 Touch the arrows to select a setting. 6 Touch Submit . Submitting changes appears. Adjusting Power Saver To save energy, you can decrease the number of minutes before the printer enters Power Saver mode. Available settings range from 1–240 minutes. The factory default setting is 30 minutes. Using the Embedded Web Server 1 Type the printer IP ad[...]

Adjusting the brightness of the display To save energy, or if you are having trouble reading your display, you can adjust the brightness of the display. Available settings range from 20–100 . The factory default setting is 100. Using the Embedded Web Server 1 Type the printer IP address into the address field of your Web browser. Note: If you do [...]

5 From the Power Saver list, select the light setting the standard exit bin will use when in Power Saver mode. Note: For more information on Power Saver mode, see “Adjusting Power Saver” on page 71. 6 Click Submit . Using the printer control panel 1 Make sure the printer is on and Ready appears. 2 On the home screen, touch . 3 Touch Settings , [...]

5 Touch the arrows to select a setting. 6 Touch Submit . Minimizing your printer's environmental impact 74[...]

Loading paper and specialty media This section explains how to load the trays and feeders. It also includes information about paper orientation, setting the Paper Size and Paper Type, and linking and unlinking trays. Setting the Paper Size and Paper Type The Paper Size setting for the standard 250 tray and the multipurpose feeder must be set manual[...]

8 Touch Submit to save your selection. Submitting Selection appears, followed by the Paper menu. 9 Touch to return to the home screen. Avoiding jams The following hints can help you avoid jams: Paper tray recommendations • Make sure the paper lies flat in the paper tray. • Do not remove the paper tray while the printer is printing. • Do not l[...]

2 Squeeze and slide the guides to the correct position for the paper size you are loading. For long paper like A4 or legal, squeeze and slide the length guide backwards to accommodate the length of paper you are loading. Loading paper and specialty media 77[...]

If you are loading A6-size paper: a Squeeze and slide the length guide toward the center of the tray to the A5 size position. b Raise the A6 backstop. Notes: • The standard tray accommodates only 150 sheets of A6-size paper. Notice the maximum fill line on the A6 backstop which indicates the maximum height for loading A6-size paper. Do not try to[...]

1 Maximum fill line Load letterhead with the top edge of the sheet toward the front of the tray and the design facedown. 5 Squeeze and slide the guides to lightly touch the side of the stack. Loading paper and specialty media 79[...]

6 Insert the tray. 7 If the paper type you loaded differs from the type that was previously loaded in the tray, then change the Paper Size/Type setting on the Paper menu. Using the multipurpose feeder Opening the multipurpose feeder 1 Grasp the handle, and pull the multipurpose feeder door down. Loading paper and specialty media 80[...]

2 Grasp the raised handle, and pull the extension forward. 3 Grasp the handle, and pull the extension so it flips forward. 4 Guide the extension down gently so the multipurpose feeder is extended fully and open. Loading paper and specialty media 81[...]

Loading the multipurpose feeder 1 Squeeze the tab located on the right width guide, and move the guides out fully. 2 Prepare the paper or specialty media for loading. • Flex sheets of paper or paper labels back and forth to loosen them, and then fan them. Do not fold or crease the paper or labels. Straighten the edges on a level surface. • Hold[...]

• Flex a stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level surface. Note: Fanning prevents the edges of envelopes from sticking together. It also helps them feed properly to avoid jams. Do not fold or crease envelopes. 3 Load the paper or specialty media. Notes: • Do not force any paper into th[...]

• Load letterhead with the logo faceup and the top edge entering the printer first. • Load envelopes with the flap side down and the stamp location in the position shown. The stamp and address are shown to illustrate the proper orientation for loading envelopes. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows[...]

5 Slide the paper gently into the multipurpose feeder until it comes to a stop. Paper should lie flat in the multipurpose feeder. Make sure the paper fits loosely in the multipurpose feeder and is not bent or wrinkled. 6 From the printer control panel, set the Paper Size and Paper Type. Linking and unlinking trays Linking trays Tray linking is usef[...]

Assigning a custom paper type name Assign a custom paper type name to a tray when linking or unlinking the tray. 1 Make sure the printer is on and Ready appears. 2 From the home screen, touch . 3 Touch Paper Menu . 4 Touch Paper Size/Type . 5 Select the tray number or MP Feeder Type. 6 Touch the left or right arrow until Custom Type <x> or an[...]

Paper and specialty media guidelines Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability. Consider these characteristics when evaluating new paper stock. Weight The printer can automatically feed paper weights from 60–176 g/m 2 (16–47 lb bond) grain long. Paper lighter than 60 g/m 2 (1[...]

Fiber content Most high-quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling. For detailed information on paper with re[...]

Use papers printed with heat-resistant inks designed for use in xerographic copiers. The ink must be able to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Use inks that are not affected by the resin in toner. Inks that are oxidation-set or oil-based generally meet these requirements; latex inks might[...]

Paper size Dimensions Standard 250- sheet tray Optional 550- sheet tray Multi- purpose feeder Duplex unit Automatic Document feeder Oficio 216 x 340 mm (8.5 x 13.4 in.) X Folio 216 x 330 mm (8.5 x 13 in.) X Statement 140 x 216 mm (5.5 x 8.5 in.) X Universal 2, 3 138 x 210 mm (5.5 x 8.3 in.) up to 216 x 356 mm (8.5 x 14 in.) X X 70 x 127 mm (2.8 x 5[...]

Paper types and weights supported by the printer The printer engine and the duplex path support 60–90 g/m 2 (16–24 lb) paper weights. The multipurpose feeder supports 60–163 g/m 2 (16–43 lb) paper weights. Note: Labels, transparencies, envelopes, and card stock always print at reduced speed. Paper type Standard 250-sheet tray Optional 550-s[...]

Load up to Notes Tray 2 550 sheets of paper 50 paper labels Note: Only one optional drawer may be installed on the printer at a time. The maximum amount of paper that can be loaded depends on whether you have an optional 550-sheet tray. Multipurpose feeder 50 sheets of paper 15 paper labels 10 transparencies 10 sheets of card stock 7 envelopes Note[...]

Software overview Use the Software and Documentation CD that came with your printer to install a combination of software applications, depending on your operating system. Note: If you purchased your printer and computer separately, you must use the Software and Documentation CD to install these software applications. Note: These software applicatio[...]

To disable the Dell Printer Alert Utility: 1 From the System Tray, right click the icon. 2 Select Exit . To re-enable the Dell Printer Alert Utility: 1 In Windows Vista or later: a Click ª Programs . b Click Dell Printers . c Click Dell 3333dn and 3335dn Laser MFP . In Windows XP : Click Start ª Programs or All Programs ª Dell Printers ª Dell 3[...]

Printing Printing a document 1 Load paper into a tray or feeder. 2 From the printer control panel Paper menu, set the Paper Type and Paper Size to match the loaded paper. 3 Do one of the following: For Windows users a With a document open, click File ª Print . b Click Properties, Preferences, Options, or Setup , and then adjust the settings as nee[...]

6 Touch Submit . Submitting changes appears. 7 Touch to return to the home screen. Printing on specialty media Tips on using letterhead • Use letterhead designed specifically for laser printers. • Print samples on the letterhead being considered for use before buying large quantities. • Before loading letterhead, fan the stack to prevent shee[...]

• To optimize performance and minimize jams, do not use envelopes that: – Have excessive curl or twist – Are stuck together or damaged in any way – Have windows, holes, perforations, cutouts, or embossing – Have metal clasps, string ties, or folding bars – Have an interlocking design – Have postage stamps attached – Have any exposed[...]

• Check with the manufacturer or vendor to ensure the card stock can withstand temperatures up to 210°C (410°F) without releasing hazardous emissions. • Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting introduces semi-liquid and volatile components into the printer. • Use grain short[...]

7 Touch your user name. Note: A maximum of 500 results can be displayed for held jobs. If your name does not appear, touch the down arrow until your name appears, or touch Search Held Jobs if there are a large number of held jobs in the printer. 8 Touch Confidential Jobs . 9 Enter your PIN. 10 Touch Done . 11 Touch the job you want to print. 12 Tou[...]

Printing from a flash drive A USB port is located on the printer control panel. Insert a flash drive to print supported file types. Supported file types include: .pdf, .gif, .jpeg, .jpg, .bmp, .png, .tiff, .tif, .pcx, and .dcx. Notes: • Hi-Speed flash drives must support the Full-speed standard. Flash drives supporting only USB Low-speed capabili[...]

4 Touch the right arrow if you want to increase the number of printed copies. 5 Touch Print . Note: Do not remove the flash drive from the USB port until the document has finished printing. If you leave the flash drive in the printer after leaving the initial USB menu screen, then you can still print .pdf files from the flash drive as held jobs. Pr[...]

Canceling a print job Canceling a print job from the printer control panel 1 Touch Cancel Jobs on the touch screen, or press on the keypad. 2 Touch the job you want to cancel. 3 Touch Delete Selected Jobs . Canceling a print job from the computer To cancel a print job, do one of the following: For Windows users 1 Click , or click Start and then cli[...]

4 From the printer window, select the job to cancel. 5 From the icon bar at the top of the window, click the Delete icon. Printing 103[...]

Copying ADF Scanner glass Use the ADF for multiple-page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Making copies Making a quick copy 1 Load an original document faceup, short edge first into the ADF or facedown on the scanner [...]

Copying using the scanner glass 1 Place an original document facedown on the scanner glass in the upper left corner. 2 On the home screen, touch Copy , or use the keypad to enter the number of copies. The copy screen appears. 3 Change the copy settings as needed. 4 Touch Copy It . 5 If you have more pages to scan, then place the next document on th[...]

8 Touch Transparency , and then touch Continue . 9 Touch Copy It . Copying to letterhead 1 Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the [...]

Making copies using paper from a selected tray During the copy process, you can select the tray that contains the paper type of choice. For example, if specialty media is located in the multipurpose feeder, and you want to make copies on that media: 1 Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. [...]

3 On the home screen, touch Copy . 4 Touch Copy from , and then touch Auto Size Sense . 5 Touch Copy to , and then touch Auto Size Match . 6 Touch Copy It . The scanner identifies the mixed paper sizes as they scan. Copies are printed on mixed paper sizes corresponding to the paper sizes of the original document. Example 2: Copying to a single pape[...]

Adjusting copy quality 1 Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF, then [...]

Placing separator sheets between copies 1 Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document in[...]

Creating a custom job (job build) The custom job or job build is used to combine one or more sets of original documents into a single copy job. Each set may be scanned using different job parameters. When a copy job is submitted and Custom Job is enabled, the scanner scans the first set of original documents using the supplied parameters, and then [...]

3 From the printer control panel, press . 4 If you placed the document on the scanner glass, then touch Finish the Job to return to the home screen. Placing information on copies Placing the date and time at the top of each page 1 Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load pos[...]

Canceling a copy job Canceling a copy job while the document is in the ADF When the ADF begins processing a document, the scanning screen appears. To cancel the copy job, touch Cancel Job on the touch screen. A “Canceling scan job” screen appears. The ADF clears all pages in the ADF and cancels the job. Canceling a copy job while copying pages [...]

Scale This option creates an image from your copy that is proportionally scaled anywhere between 25% and 400%. Scale can also be set for you automatically. • When you want to copy from one size of paper to another, such as from legal-size to letter-size paper, setting the “Copy from” and “Copy to” paper sizes automatically changes the sca[...]

Paper Saver This option lets you print two or more sheets of an original document together on the same page. Paper Saver is also called N-up printing. The N stands for Number. For example, 2-up would print two pages of your document on a single page, and 4-up would print four pages of your document on a single page. Touching Print Page Borders adds[...]

Advanced Duplex This option controls whether the documents are one-sided or two-sided, what orientation your original documents have, and how your documents are bound. Note: Some Advanced Duplex options may not be available on all printer models. Save as Shortcut This option allows the current settings to be saved as a shortcut. Improving copy qual[...]

E-mailing ADF Scanner glass Use the ADF for multiple-page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). You can use the printer to e-mail scanned documents to one or more recipients. There are three ways to send an e-mail from th[...]

13 Touch Continue . 14 Type in the Primary SMTP Gateway address, and then touch Enter . 15 If prompted, set the date and time, and then touch Continue . When the home screen appears, the e-mail function is enabled. Setting up the e-mail function For e-mail to operate, it must be turned on in the printer configuration and have a valid IP address or [...]

3 Under Other Settings, click Manage Shortcuts . 4 Click E-mail Shortcut Setup . 5 Type a unique name for the recipient, and then enter the e-mail address. Note: If you are entering multiple addresses, then separate each address with a comma (,). 6 Select the scan settings (Format, Content, Color, and Resolution). 7 Enter a shortcut number, and the[...]

3 Press , and then enter the shortcut number using the keypad. To enter additional recipients, press Next address , and then enter the address or shortcut number you want to add. 4 Touch E-mail It . Sending an e-mail using the address book 1 Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do n[...]

Changing the output file type 1 Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are loading a document into the ADF[...]

Understanding e-mail options Original Size This option opens a screen where you can choose the size of the documents you are going to e-mail. • Touch a paper size button to select that size as the Original Size setting. The e-mail screen appears with your new setting displayed. • When Original Size is set to Mixed Sizes, you can scan an origina[...]

Send As This option sets the output (PDF, TIFF, JPEG or XPS) for the scanned image. • PDF —Creates a single file with multiple pages, viewable with Adobe Reader. Adobe Reader is provided free by Adobe at www.adobe.com . • Secure PDF —Creates an encrypted PDF file that protects the file contents from unauthorized access • TIFF — Creates [...]

Faxing Note: Fax capabilities may not be available on all printer models. ADF Scanner glass Use the ADF for multiple-page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Getting the printer ready to fax Note: Fax capabilities may n[...]

3 When Station Number appears, enter the printer fax number. 4 After entering the Station Number, touch Submit . Using the Embedded Web Server for fax setup 1 Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the address in the T[...]

Connecting to an analog telephone line If your telecommunications equipment uses a US-style (RJ11) telephone line, then follow these steps to connect the equipment: 1 Connect one end of the telephone cable that came with the printer to the printer LINE port . 2 Connect the other end of the telephone cable to an active analog telephone wall jack. Co[...]

Connecting to a PBX or ISDN system If you use a PBX or ISDN converter or terminal adapter, then follow these steps to connect the equipment: 1 Connect one end of the telephone cable that came with the printer to the printer LINE port . 2 Connect the other end of the telephone cable to the port designated for fax and telephone use. Notes: • Make s[...]

f Touch Distinctive Ring Settings . g Touch the arrow for the pattern setting you want to change. h Touch Submit . Connecting the printer and a telephone or answering machine to the same telephone line 1 Connect one end of the telephone cable that came with the printer to the printer LINE port . 2 Connect the other end of the telephone cable to an [...]

Use one of the following methods: Answering machine Answering machine and telephone Faxing 129[...]

Telephone or a telephone with an integrated answering machine Connecting to an adapter for your country or region The following countries or regions may require a special adapter to connect the telephone cable to the active telephone wall jack: Country/region • Austria • Cyprus • Denmark • Finland • France • Germany • Ireland • Ital[...]

3 Connect the answering machine or telephone to the adapter. Use one of the following methods: Answering machine Telephone Faxing 131[...]

Austria, Germany, and Switzerland There is a special RJ-11 plug installed in the printer EXT port . Do not remove this plug. It is necessary for the proper operation of the fax function and connected telephones. Connecting to a telephone wall jack in Germany Note: There is a special RJ-11 plug installed in the printer EXT port . Do not remove this [...]

3 Connect the adapter into the N slot of an active analog telephone wall jack. 4 If you would like to use the same line for both fax and telephone communication, then connect a second telephone line (not provided) between the telephone and the F slot of an active analog telephone wall jack. 5 If you would like to use the same line for recording mes[...]

Connecting to a computer with a modem Connect the printer to a computer with a modem to send faxes from the software program. Note: Setup steps may vary depending on your country or region. 1 Connect one end of the telephone cable that came with the printer to the printer LINE port . 2 Connect the other end of the telephone cable to an active analo[...]

5 Connect an additional telephone cord (not provided) from the computer modem to the printer EXT port . Enabling the fax function The fax function must be enabled prior to use. If you disabled the fax function when setting up the printer for the first time or if the printer has been off for an extended time, then follow these steps: Note: Before co[...]

Using the Embedded Web Server for fax setup 1 Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a network setup page and locate the address in the TCP/IP section. 2 Click Settings . 3 Click Fax Settings . 4 Click Analog Fax Setup . 5 Click inside the Station Na[...]

Sending a fax Sending a fax using the printer control panel 1 Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are l[...]

For Mac OS X version 10.4 or later users 1 With a document open, choose File > Print . 2 From the PDF pop-up menu, choose Fax PDF . 3 Type the fax number in the To field, and enter other information as needed. 4 Click Fax . If you receive an error, "No fax modems were found", follow these directions to add your printer as a fax: a From[...]

Creating a fax destination shortcut using the touch screen 1 Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. 2 If you are lo[...]

Using shortcuts and the address book Using fax shortcuts Fax shortcuts are just like the speed dial numbers on a telephone or fax machine. You can assign shortcut numbers when creating permanent fax destinations. Permanent fax destinations or speed dial numbers are created in the Manage Shortcuts link located under Settings on the Embedded Web Serv[...]

Customizing fax settings Changing the fax resolution Adjusting the resolution setting changes the quality of the fax. Settings range from Standard (fastest speed) to Ultra Fine (slowest speed, best quality). 1 Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small[...]

7 Touch Delayed Send . Note: If Fax Mode is set to Fax Server, the Delayed Send button will not appear. Faxes waiting for transmission are listed in the Fax Queue. 8 Touch the left or right arrow to adjust the time the fax will be transmitted. The time is increased or decreased in increments of 30 minutes. If the current time is shown, the left arr[...]

5 Click the Block No Name Fax option. This option blocks all incoming faxes that have a private caller ID or no fax station name. 6 In the Banned Fax List field, enter the phone numbers or fax station names of specific fax callers you want to block. Canceling an outgoing fax Canceling a fax while the original documents are still scanning • When u[...]

Content This option tells the printer the original document type. Choose from Text, Text/Photo, or Photograph. Color can be turned on or off with any of the Content choices. Content affects the quality and size of your scan. • Text —Emphasizes sharp, black, high-resolution text against a clean, white background • Text/Photo —Used when the o[...]

• Scan Preview — Displays the image before it is included in the fax. When the first page is scanned, the scanning is paused, and a preview image appears. • Edge Erase — Eliminates smudges or information around the edges of a document. You can choose to eliminate an equal area around all four sides of the paper, or pick a particular edge. E[...]

8 If you selected Scheduled, then continue with the following steps. Otherwise, click Submit . a Click Fax Holding Schedule . b From the Action menu, select Hold faxes . c From the Time menu, select the time you want the held faxes released. d From the Day(s) menu, select the day you want the held faxes released. e Click Add . Forwarding a fax 1 Ty[...]

Scanning to an FTP address ADF Scanner glass Use the ADF for multiple-page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). The scanner lets you scan documents directly to a File Transfer Protocol (FTP) server. Only one FTP address [...]

3 Press # , and then enter the FTP shortcut number. 4 Touch Send It . Scanning to an FTP address using the address book 1 Load an original document faceup, short edge first into the ADF or facedown on the scanner glass. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the[...]

3 Touch Save as Shortcut . 4 Enter a name for the shortcut. 5 Touch Enter . 6 Verify that the shortcut name and number are correct, and then touch OK . If the name or number is incorrect, then touch Cancel , and reenter the information. If you enter a number that is already in use, then you are prompted to select another number. 7 Touch Send It to [...]

Send As This option sets the output (PDF, TIFF, JPEG, or XPS) for the scanned image. • PDF —Creates a single file with multiple pages, viewable with Adobe Reader. Adobe Reader is provided free by Adobe at www.adobe.com . • Secure PDF —Creates an encrypted PDF file that protects the file contents from unauthorized access • TIFF — Creates[...]

Improving FTP quality Question Tip When should I use Text mode? • Use Text mode when text preservation is the main goal of sending a document to an FTP site, and preserving images copied from the original document is not a concern. • Text mode is recommended for receipts, carbon copy forms, and documents that only contain text or fine line art.[...]

Scanning to a computer or flash drive ADF Scanner glass Use the ADF for multiple-page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). The scanner lets you scan documents directly to a computer or a flash drive. The computer does no[...]

11 Press , and then enter the shortcut number using the keypad, or touch Held Jobs on the home screen, and then touch Profiles . 12 After you enter the shortcut number, the scanner scans and sends the document to the directory or program you specified. If you touched Profiles on the home screen, then locate your shortcut on the list. 13 Touch Finis[...]

• TIFF — Creates multiple files or a single file. If Multi-page TIFF is turned off in the Settings menu of the Embedded Web Server, then TIFF saves one page in each file. The file size is usually larger than an equivalent JPEG. • Secure PDF —Creates an encrypted PDF file that protects the file contents from unauthorized access • XPS —Cr[...]

Resolution This option adjusts the output quality of your file. Increasing the image resolution increases the file size and the time needed to scan your original document. Image resolution can be decreased to reduce the file size. Advanced Imaging • Background Removal —Adjusts the white portion of the output. • Contrast —Adjusts output cont[...]

Understanding printer menus Menus list A number of menus are available to make it easy for you to change printer settings. To access the menus, touch on the home screen. Paper Menu Reports Network/Ports Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Custom Names Custom Scan Sizes Cu[...]

Paper menu Default Source menu Menu item Description Default Source Tray <x> MP Feeder Envelope Feeder Manual Paper Manual Env Sets a default paper source for all print jobs Notes: • Tray 1 (standard tray) is the factory default setting. • Only an installed paper source will appear as a menu setting. • A paper source selected by a print[...]

Paper Texture menu Menu item Description Plain Texture Smooth Normal Rough Specifies the relative texture of the paper loaded in a specific tray Note: Normal is the factory default setting. Card Stock Texture Smooth Normal Rough Specifies the relative texture of the card stock loaded in a specific tray Notes: • Normal is the factory default setti[...]

Menu item Description Colored Texture Smooth Normal Rough Specifies the relative texture of the paper loaded in a specific tray Note: Normal is the factory default setting. Light Texture Smooth Normal Rough Specifies the relative texture of the paper loaded in a specific tray Note: Normal is the factory default setting. Heavy Texture Smooth Normal [...]

Menu item Description Labels Weight Light Normal Heavy Specifies the relative weight of the labels loaded in a specific tray Note: Normal is the factory default setting. Bond Weight Light Normal Heavy Specifies the relative weight of the paper loaded in a specific tray Note: Normal is the factory default setting. Envelope Weight Light Normal Heavy [...]

Paper Loading menu Menu item Description Recycled Loading Duplex Off Determines whether 2-sided printing occurs for all jobs that specify Recycled as the paper type Note: Off is the factory default setting. Labels Loading Duplex Off Determines whether 2-sided printing occurs for all jobs that specify Labels as the paper type Note: Off is the factor[...]

Custom Types menu Menu item Description Custom Type <x> Paper Card Stock Transparency Labels Envelope Rough/Cotton Associates a paper or specialty media type with a factory default Custom Type <x> name or a user-defined Custom Name created from the Embedded Web Server or MarkVision TM Professional. This user-defined name displays instea[...]

Universal Setup menu These menu items are used to specify the height, width, and feed direction of the Universal Paper Size. The Universal Paper Size is a user-defined paper size setting. It is listed with the other paper size settings and includes similar options, such as support for duplex printing and printing multiple pages on one sheet. Menu i[...]

Menu item Description Device Statistics Prints a report containing printer statistics such as supply information and details about printed pages Network Setup Page Prints a report containing information about the network printer settings, such as the TCP/IP address information Note: This menu item appears only for network printers or printers conne[...]

Network/Ports menu Active NIC menu Menu item Description Active NIC Auto <list of available network cards> Notes: • Auto is the factory default setting. • This menu item appears only if an optional network card is installed. Standard Network or Network <x> menus Menu item Description PCL SmartSwitch On Off Sets the printer to automa[...]

Menu item Description Network Buffer Auto 3K to <maximum size allowed> Sets the size of the network input buffer Notes: • Auto is the factory default setting. • The value can be changed in 1K increments. • The maximum size allowed depends on the amount of memory in the printer, the size of the other link buffers, and whether Resource Sa[...]

Network/Ports ª Standard Network or Network <x> ª Std Network Setup or Net <x> Setup ª Reports Menu item Description Print Setup Page Print NetWare Setup Page Prints a report containing information about the current network setup Notes: • The Setup Page contains information about the network printer settings, such as the TCP/IP add[...]

Network/Ports ª Standard Network or Network <x> ª Std Network Setup or Net <x> Setup ª TCP/IP Menu item Description Activate On Off Activates TCP/IP Note: On is the factory default setting. View Hostname Lets you view the current TCP/IP hostname Note: This can be changed only from the Embedded Web Server. IP Address Lets you view or [...]

Menu item Description Enable HTTPS Yes No Lets you view or change the current HTTPS setting Note: No is the factory default setting. IPv6 menu Use the following menu items to view or set the Internet Protocol version 6 (IPv6) information. Note: This menu is available only for network models or printers attached to print servers. This menu is availa[...]

Menu item Description Compatibility 802.11n 802.11b/g 802.11b/g/n Specifies the wireless standard for the wireless network Choose Network <list of available networks> Lets you select an available network for the printer to use View Signal Quality Lets you view the quality of the wireless connection View Security Mode Lets you view the encrypt[...]

Menu item Description Network Number Lets you view the assigned NetWare network number Note: This can be changed only from the Embedded Web Server. Select IPX Frame Types Ethernet 802.2 Ethernet 802.3 Ethernet Type II Ethernet SNAP Enables the Ethernet frame type setting Note: On is the factory default setting for all menu items. Packet Burst Yes N[...]

Menu item Description USB Buffer Disabled Auto 3K to <maximum size allowed> Sets the size of the USB input buffer Notes: • Auto is the factory default setting. • The Disabled setting turns off job buffering. Any jobs already buffered on the disk are printed before normal processing is resumed. • The USB buffer size value can be changed [...]

Menu item Description PS SmartSwitch On Off Sets the printer to automatically switch to PS emulation when a print job received through a parallel port requires it, regardless of the default printer language Notes: • On is the factory default setting. • When the Off setting is used, the printer does not examine incoming data. • When the Off se[...]

Menu item Description Honor Init On Off Determines whether or not the printer honors printer hardware initialization requests from the computer Notes: • Off is the factory default setting. • The computer requests initialization by activating the Init signal from the parallel port. Many personal computers activate the Init signal each time the c[...]

Menu item Description PS SmartSwitch On Off Sets the printer to automatically switch to PS emulation when a print job received through a serial port requires it, regardless of the default printer language Notes: • On is the factory default setting. • When the Off setting is used, the printer does not examine incoming data. • When the Off sett[...]

Menu item Description Robust XON On Off Determines whether or not the printer communicates availability to the computer Notes: • Off is the factory default setting. • This menu item applies only to the serial port if Serial Protocol is set to XON/XOFF. Baud 1200 2400 4800 9600 19200 38400 57600 115200 138200 172800 230400 345600 Specifies the r[...]

SMTP Setup menu Use the following menu to configure the SMTP server. Menu item Description Primary SMTP Gateway Primary SMTP Gateway Port Secondary SMTP Gateway Secondary SMTP Gateway Port Specifies SMTP server port information Note: 25 is the default SMTP gateway port. Range is 1-65536. SMTP Timeout 5–30 Specifies the amount of time in seconds b[...]

Security menu Miscellaneous menu Menu item Description Login Restrictions Login failures 1-10 (3 attempts) Failure time frame 1-60 (5 minutes) Lockout time 1-60 (5 minutes) Panel Login Timeout 1-900 (3 seconds) Remote Login Timeout 1-120 (10 minutes) Limits the number and time frames of failed login attempts from the printer control panel before al[...]

Security Audit Log menu Menu item Description Export Log Enables an authorized user to export the security log Notes: • To export the log from the printer control panel, a flash drive must be attached to the printer. • From the Embedded Web Server, the log can be downloaded to a computer. Delete Log Delete now Do not delete Specifies whether au[...]

Settings menu General Settings menu Menu item Description Display Language English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Turkce Korean Sets the language of the text appearing on the display Note: All languages may not be available for all printers. Eco-Mode Off Energy Energy/Paper Paper Min[...]

Menu item Description Run Initial setup Yes No Instructs the printer to run the setup wizard Notes: • Yes is the factory default setting. • After completing the setup wizard by selecting Done at the Country select screen, the default becomes No. Keyboard Keyboard Type English Francais Francais Canadien Deutsch Italiano Espanol Dansk Norsk Neder[...]

Menu item Description Scan to PC Port Range <port range> Specifies a valid port range for printers behind a port-blocking firewall. The valid ports are specified by two sets of numbers separated by a semicolon. Note: 9751:12000 is the factory default setting. Displayed Information Left side Right side Custom Text <x> <text entry> [...]

Menu item Description Home screen customization Change Language Copy Copy Shortcuts Fax Fax Shortcuts E-mail E-mail Shortcuts FTP FTP Shortcuts Search Held Jobs Held Jobs USB Drive Profiles Bookmarks Jobs by user Additional buttons can be added to the Home screen, and default buttons can be removed. Available selections for each button are: Display[...]

Menu item Description Allow Background Removal On Off Specifies whether image background removal is allowed during copy, fax, e-mail, FTP, or scan to USB Note: On is the factory default setting. The background of the image will be removed. Allow Custom Job Scans On Off Lets you scan multiple jobs to one file Notes: • A printer hard disk must be i[...]

Menu item Description Timeouts Power Saver Mode Disabled 2–240 Specifies the number of minutes of inactivity before some systems begin entering a minimum power state. Notes: • 30 minutes is the factory default setting. • Power Saver does not interact with Standby Mode. Timeouts Screen Timeout 15–300 Sets the amount of time in seconds the pr[...]

Menu item Description Print Recovery Jam Recovery On Off Auto Specifies whether the printer reprints jammed pages Notes: • Auto is the factory default setting. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks. • On sets the printer to always reprint jammed pages. • Off sets the p[...]

Menu item Description Sides (Duplex) 1 sided to 1 sided 1 sided to 2 sided 2 sided to 1 sided 2 sided to 2 sided Specifies whether an original document is duplex (two-sided) or simplex (one- sided), and then specifies whether the copy should be duplex or simplex Notes: • 1 sided to 1 sided —The original page has printing on one side. The copied[...]

Menu item Description Original Size Letter Legal Executive Folio Statement Universal 4 x 6 in. 3 x 5 in. Business Card Custom Scan Size <x> A4 A5 Oficio (Mexico) A6 JIS B5 Book Original Auto Size Sense Mixed Letter/Legal Specifies the paper size of the original document Copy To Source Tray <x> Single Sheet Feeder Multi Sheet Feeder Auto[...]

Menu item Description Header/Footer Top left Top left Off Date/Time Page number Bates number Custom text Print on All pages First page only All but first page Enter custom text Specifies header/footer information for the top left of the page Notes: • Off is the factory default setting for Top left. • “All pages” is the factory default setti[...]

Menu item Description Header/Footer Bottom left Bottom left Off Date/Time Page number Bates number Custom text Print on All pages First page only All but first page Enter custom text Specifies header/footer information for the bottom left of the page Notes: • Off is the factory default setting for Bottom left. • “All pages” is the factory d[...]

Menu item Description Overlay Off Confidential Copy Draft Urgent Custom Specifies overlay text that is printed on each page of the copy job Note: Off is the factory default setting. Custom Overlay Specifies custom overlay text Allow priority copies On Off Allows interruption of a print job to copy a page or document Note: On is the factory default [...]

Menu item Description Negative Image On Off Creates a negative image of the original document Note: Off is the factory default setting. Shadow Detail 0–4 Adjusts the amount of shadow detail visible on a copy Note: 0 is the factory default setting. Scan edge to edge On Off Specifies if the original document is scanned edge-to-edge prior to copying[...]

Menu item Description Memory Use All receive Mostly receive Equal Mostly sent All send Defines the allocation of non-volatile memory between sending and receiving fax jobs Notes: • “All receive” specifies that all the memory is set to receive fax jobs. • “Mostly receive” specifies that most of the memory is set to receive fax jobs. • [...]

Fax Cover Page Menu item Description Fax Cover Page Off by default On by default Never Use Always Use Include To field On Off Include From field On Off From Include Message field On Off Message Include Logo On Off Include Footer <x> Footer <x> Configures the fax cover page Note: Off is the factory default setting for all Fax Cover Page [...]

Menu item Description Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Mixed Sizes A4 A5 A6 JIS B5 ID Card Custom Scan Size <x> Book Original Business Card 4 x 6 in. 3 x 5 in. Specifies the paper size of the document that is being scanned Note: Letter is the US factory default setting. A4 is the international fac[...]

Menu item Description Redial Frequency 1–200 Specifies the number of minutes between redials Note: 3 is the factory default setting. Behind a PABX Yes No Enables switchboard blind dialing without a dial tone Note: No is the factory default setting. Enable ECM Yes No Enables Error Correction Mode for fax jobs Note: Yes is the factory default setti[...]

Menu item Description Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0–255 Default Green Threshold 0–255 Default Blue Threshold 0–255 Specifies which color to drop during faxing, and how much to increase or decrease the dropout Notes: • None is the factory default setting for Color Dropout. • 128 is the factory defa[...]

Fax Receive Settings Menu item Description Enable Fax Receive On Off Allows fax jobs to be received by the printer Note: On is the factory default setting. Fax Job Waiting None Toner Toner and Supplies Allows a fax to be held until toner or supplies are replaced Notes: • This menu item appears only if a hard disk is supported and installed. • N[...]

Menu item Description Forward to Fax E-mail FTP LDSS eSF Specifies the type of recipient to which faxes will be forwarded Note: This item is available only from the printer Embedded Web Server. Forward to Shortcut Lets you enter the shortcut number which matches the recipient type (Fax, E-mail, FPT, LDSS, or eSF) Block No Name Fax On Off Enables bl[...]

Menu item Description Logs Display Remote Station Name Dialed Number Specifies whether printed logs display the dialed number or the station name returned Note: Remote Station Name is the factory default setting. Enable Job Log On Off Enables access to the Fax Job log Note: On is the factory default setting. Enable Call Log On Off Enables access to[...]

Fax Mode (Fax Server Setup) menu Fax Server mode sends the fax job to a fax server for transmission. Fax Server Setup Menu item Description To Format Reply Address Subject Message Lets you enter the information using the virtual keyboard on the printer touch screen Primary SMTP Gateway Specifies SMTP server port information Note: 25 is the default [...]

Menu item Description Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Mixed Sizes A4 A5 A6 JIS B5 ID Card Custom Scan Size <x> Book Original Business Card 4 x 6 in. 3 x 5 in. Specifies the paper size of the document that is being scanned Note: Letter is the US factory default setting. A4 is the international fac[...]

Menu item Description E-mail Server Setup Max e-mail size 0–65535 KB Specifies the maximum e-mail size in kilobytes Note: E-mail above the specified size is not sent. E-mail Server Setup Size Error Message Sends a message when an e-mail is greater than the configured size limit E-mail Server Setup Limit destinations Sends an e-mail only when the [...]

Menu item Description Darkness 1–9 Lightens or darkens the output Note: 5 is the factory default setting. Orientation Portrait Landscape Specifies the orientation of the scanned image Note: Portrait is the factory default setting. Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Mixed Sizes A4 A5 A6 JIS B5 ID Card Cu[...]

Menu item Description Text/Photo Default 5–90 Sets the quality of a text/photo image in relation to file size and the quality of the image Note: 75 is the factory default setting. Photo Default 5–90 Sets the quality of a photo image in relation to file size and the quality of the image Note: 50 is the factory default setting. E-mail images sent[...]

Menu item Description Allow Save as Shortcut On Off Lets you save e-mail addresses as shortcuts Notes: • On is the factory default setting. • When set to Off, the Save as Shortcut button does not appear on the E-mail Destination screen. Background Removal -4 to +4 Adjusts the amount of background visible on a scanned image Note: 0 is the factor[...]

FTP Settings menu Menu item Description Format PDF (.pdf) Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) Specifies the format of the FTP file Note: PDF (.pdf) is the factory default setting. PDF Version 1.2–1.6 Sets the version level of the PDF file for FTP Note: 1.5 is the factory default setting. Content Text/Photo Photograph Text Specifies the [...]

Menu item Description Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Mixed Sizes A4 A5 A6 JIS B5 ID Card Custom Scan Size <x> Book Original Business Card 3 x 5 in. 4 x 6 in. Specifies the paper size of the document that is being scanned Note: Letter is the US factory default setting. A4 is the international fac[...]

Menu item Description Use Multi-Page TIFF On Off Provides a choice between single-page TIFF files and multiple-page TIFF files. For a multiple-page scan to FTP job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page of the job. Notes: • On is the factory default setting. • Th[...]

Menu item Description Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0–255 Default Green Threshold 0–255 Default Blue Threshold 0–255 Specifies which color to drop during scanning, and how much to increase or decrease the dropout Notes: • None is the factory default setting for Color Dropout. • 128 is the factory de[...]

Menu item Description Content Text/Photo Photograph Text Specifies the type of content that will be scanned to USB Notes: • Text/Photo is the factory default setting. Text/Photo is used when the documents are mostly text or line art. • Photograph is used when the document is a high-quality photograph or inkjet print. • Text is used when the d[...]

Menu item Description Sides (Duplex) Off Long edge Short edge Specifies how the text and graphics are oriented on the page Notes: • Off is the factory default setting. • Long edge assumes binding along the long edge of the page (left edge for portrait orientation and top edge for landscape orientation). • Short edge assumes binding along the [...]

Menu item Description Scan Preview On Off Specifies whether a preview will appear on the display for scan jobs Notes: • A printer hard disk must be installed in the printer and operating properly for this menu item to be available • Off is the factory default setting. Background Removal -4 to +4 Adjusts the amount of background visible on a cop[...]

Menu item Description Paper Source Tray <x> MP Feeder Manual Paper Manual Envelope Specifies the paper source selected to supply paper for the printer to print from the flash drive Collate Off (1,1,1,2,2,2) On (1,2,1,2,1,2) Stacks the pages of a print job in sequence when printing multiple copies Notes: • Off is the factory default setting.[...]

Menu item Description Separator Sheets None Between Copies Between Jobs Between Pages Places a sheet of paper between pages, copies, or jobs based on the value selected Note: None is the factory default setting. Separator Sheet Source Tray <x> Manual Feeder Specifies a paper source Blank Pages Do Not Print Print Specifies whether blank pages [...]

Menu item Description Download Target RAM Flash Sets the storage location for downloads Notes: • RAM is the factory default setting. • Storing downloads in flash memory places them in permanent storage. Downloads remain in flash memory even when the printer is turned off. • Storing downloads in RAM is temporary. • This menu appears only if [...]

Menu item Description Duplex Binding Long Edge Short Edge Defines the way duplexed pages are bound and how the printing on the back of the page is oriented in relation to the printing on the front of the page Notes: • Long Edge is the factory default setting. • Long Edge specifies that binding be placed on the left edge of portrait pages and th[...]

Menu item Description N-up (pages-side) Off 2-Up 3-Up 4-Up 6-Up 9-Up 12-Up 16-Up Specifies that multiple-page images be printed on one side of a sheet of paper Notes: • Off is the factory default setting. • The number selected is the number of page images that will print per side. N-up Ordering Horizontal Reverse Horizontal Reverse Vertical Ver[...]

Menu item Description Toner Darkness 1–10 Lightens or darkens the printed output Notes: • 8 is the factory default setting. • Selecting a smaller number can help conserve toner. Enhance Fine Lines On Off Enables a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts Notes: • Off [...]

Menu item Description Hex Trace Activate Assists in isolating the source of a print job problem Notes: • When Activate is selected, all data sent to the printer is printed in hexadecimal and character representation and control codes are not executed. • To exit or deactivate Hex Trace, turn the printer off or reset the printer. Coverage Estimat[...]

PCL Emul menu Menu item Description Font Source Resident Download Flash All Specifies the set of fonts available Notes: • Resident is the factory default setting. It shows the factory default set of fonts downloaded into RAM. • Download appears only if downloaded fonts exist. It shows all the fonts downloaded into RAM. • Flash appears only if[...]

Menu item Description PCL Emulation Settings Lines per Page 1–255 Specifies the number of lines that print on each page Notes: • 60 is the US factory default setting. 64 is the international factory default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings. Sele[...]

Menu item Description Tray Renumber View Factory Def Multipurpose feeder default = 8 Tray 1 default = 1 Tray 2 default = 4 Tray 3 default = 5 Tray 4 default = 20 Tray 5 default = 21 Envelope default = 6 Manual paper default = 2 Manual envelope default = 3 Lets you view the factory default setting assigned to each tray, drawer, or feeder Notes: • [...]

Menu item Description Character Set 1 2 Specifies a default character set for PPDS print jobs Notes: • 2 is the factory default setting. Character Set 2 is composed of printable characters and symbols used in non-US English languages. • When Characters Set 1 is selected, values given to the printer are interpreted as printer commands. Best Fit [...]

HTML menu Menu item Description Font Name Antique Olive Apple Chancery Arial MT Avant Garde Bodoni Bookman Chicago Clarendon Cooper Black Copperplate Coronet Courier Eurostile Garamond Geneva Gill Sans Goudy Helvetica Hoefler Text Intl CG Times Intl Courier Intl Univers Joanna MT Letter Gothic Lubalin Graph Marigold MonaLisa Recut Monaco New Centur[...]

Menu item Description Backgrounds Do Not Print Print Specifies whether to print backgrounds on HTML documents Note: Print is the factory default setting. Image menu Menu item Description Auto Fit On Off Selects the optimal paper size, scaling, and orientation Notes: • On is the factory default setting. • The On setting overrides scaling and ori[...]

Maintaining the printer Periodically, certain tasks are required to maintain optimum print quality. Cleaning the exterior of the printer 1 Make sure that the printer is turned off and unplugged from the wall outlet. CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the [...]

3 Wipe the areas shown and let them dry. 4 Close the scanner cover. Cleaning the ADF separator rollers After you have copied over 50,000 copies using the ADF, clean the ADF separator rollers. 1 Open the ADF cover. 2 Unlock the separator roll. 3 Remove the separator roll. 4 Use a clean, lint-free cloth dampened with water to wipe the separator rolle[...]

5 Reinstall the separator roll. 6 Lock the separator roll. 7 Close the ADF cover. Adjusting scanner registration Scanner Registration is a process to align the scan area with the paper location. To manually adjust the scanner registration: 1 Turn the printer off. 2 Clean the scanner glass and backing material. 3 Hold down and until the progress bar[...]

9 Touch the left and right arrows to change the settings. 10 Touch Submit . Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them. Do not expose supplies to: • Direct sunlight • Temperatures above 35°C (95°F) • High humidity above 8[...]

Ordering supplies Warning—Potential Damage: Damage caused by the use of a supply or replacement item not produced by the manufacturer of this printer is not covered under warranty. Degraded print quality may result from using supplies or replacement items not produced by the manufacturer of this printer. Note: All life estimates for printer suppl[...]

To replace the toner cartridge: 1 Open the front door by pressing the button on the left side of the printer and lowering the door. 2 Press the button on the base of the photoconductor kit. Pull the toner cartridge up and out using the handle. 3 Unpack the new toner cartridge. Warning—Potential Damage: When replacing a toner cartridge, do not lea[...]

5 Install the new toner cartridge by aligning the rollers on the toner cartridge with the arrows on the tracks of the photoconductor kit. Push the toner cartridge in as far as it will go. The cartridge clicks into place when correctly installed. 6 Close the front door. Replacing the photoconductor kit The printer automatically notifies you before t[...]

1 Open the front door by pressing the button on the left side of the printer and lowering the front door. 2 Pull the photoconductor kit and toner cartridge out of the printer as a unit by pulling on the toner cartridge handle. Note: The photoconductor kit and toner cartridge form a unit. Place the unit on a flat, clean surface. 3 Press the button o[...]

4 Unpack the new photoconductor kit. Be careful not to touch the photoconductor drum. 5 Insert the toner cartridge into the photoconductor kit by aligning the rollers on the toner cartridge with the tracks. Push the toner cartridge until it clicks into place. 6 Install the unit into the printer by aligning the arrows on the guides of the unit with [...]

7 After you replace the photoconductor kit, reset the photoconductor counter. To reset the counter, see the instruction sheet that came with the new photoconductor kit. Warning—Potential Damage: Resetting the photoconductor counter without replacing the photoconductor may damage your printer and void your warranty. 8 Close the front door. Recycli[...]

The printer and options can be safely moved to another location by following these precautions: • Any cart used to move the printer must be able to support its weight and have a large enough surface to support the full footprint of the printer. • Keep the printer in an upright position. • Avoid severe jarring movements. Shipping the printer W[...]

Administrative support Using the Embedded Web Server If the printer is installed on a network, the Embedded Web Server is available for a range of functions including: • Viewing a virtual display of the printer control panel • Checking the status of the printer supplies • Configuring printer settings • Configuring network settings • Viewi[...]

Viewing reports You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the printer, the network, and supplies. To view reports from a network printer: 1 Type the printer IP address into the address field of your Web browser. Note: If you do not know the IP address of the printer, then print a ne[...]

Clearing jams By carefully selecting paper and loading it properly, you can avoid most jams. If jams do occur, follow the steps outlined in this section. To clear a jam message and resume printing, clear the entire paper path, and then touch Continue . If Jam Recovery is set to On, then the printer prints a new copy of the page that jammed. If Jam [...]

Jam number To access the jam 231 Open the front door, and then open the rear door. 233 Remove Tray 1, and then depress the lever. Note: For alternative access to the jam, open the front door, and then open the rear door. 234 Try one or more of the following: • Open the front door, and then open the rear door. • Remove Tray 1, and then depress t[...]

2 Remove the jam if you see it here. 3 If you do not see the jam, open the front door, and then remove the photoconductor kit and toner cartridge. 4 Lift the flap at the front of the printer, and then remove any jammed sheets. Clearing jams 242[...]

5 If you do not see any jammed sheets, open the rear door. 6 Remove the jam. 7 Close the rear door. 8 Insert the photoconductor kit and toner cartridge. 9 Close the front door. 10 Touch Continue . 202 paper jam Touch Status/Supplies to identify the location of the jam. If the paper is exiting the printer, then pull the paper out, and then touch Con[...]

If the paper is not exiting the printer: 1 Pull down the rear door. 2 Remove the jammed paper. 3 Close the rear door. 4 Touch Continue . 231 paper jam CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. 1 Open the front door. 2 Open the rear doo[...]

3 Remove the jam. 4 Close the rear door. 5 Close the front door. 6 Touch Continue . Clearing jams 245[...]

233 paper jam 1 Remove the tray from the printer. 2 Locate the lever shown, and then pull it down to release and remove the jammed sheets. 3 Insert the tray. 4 Touch Continue . If this does not clear the jam, complete the steps in “231 paper jam” on page 244. 234 paper jam A single jam or multiple jams are in the duplex area of the printer. To [...]

235 paper jam 1 Gently pull the jammed sheet out of the standard exit bin. 2 Touch Continue . 240–249 paper jams 1 Touch Status/Supplies to identify the location of the jam. 2 Pull the standard tray out. 3 Remove any jammed paper. 4 Insert the tray, and then touch Continue . 5 If the jam message persists, then pull out any optional trays. Clearin[...]

6 Remove the jammed paper, and then insert the trays. 7 Touch Continue . 250 paper jam 1 Touch Status/Supplies to identify the location of the jam. 2 Remove the paper from the multipurpose feeder. 3 Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 4 [...]

251 paper jam A sheet of paper failed to feed from the multipurpose feeder. If it is visible, gently pull the jammed sheet out. If the sheet is not visible, complete the following steps: 1 Open the front door, and then remove the photoconductor kit and toner cartridge. 2 Lift the flap at the front of the printer, and then remove any jams. 3 Reinser[...]

290–294 paper jams Clearing jams under the ADF cover 1 Remove all original documents from the ADF. 2 Open the ADF cover. 3 Unlock the separator roll. 4 Remove the separator roll. Clearing jams 250[...]

5 Remove the jammed paper. 6 Reinstall the separator roll. 7 Lock the separator roll. Clearing jams 251[...]

8 Close the ADF cover. 9 Touch Continue . Clearing ADF jams by lifting the scanner cover 1 Open the scanner cover, and then remove any jammed pages. 2 Touch Continue . Clearing jams 252[...]

Clearing ADF duplex jams If you are making a two-sided copy in the ADF, and your original document jams, it may be necessary to perform the following steps to clear the jam: 1 Remove the ADF input tray. 2 Pull out the jammed paper by pulling the sheet on the bottom. 3 Reinstall the ADF input tray. 4 Touch Continue . Clearing jams 253[...]

Troubleshooting Solving basic printer problems If there are basic printer problems, or the printer is unresponsive, make sure: • The power cord is plugged into the printer and a properly grounded electrical outlet. • The electrical outlet is not turned off by any switch or breaker. • The printer is not plugged into any surge protectors, unint[...]

Change <input src> to <Custom String> You can change the current paper source for the remainder of the print job. The formatted page will print on the paper loaded in the selected tray. This may cause clipping of text or images. Try one or more of the following: • Select the paper tray with the correct paper size or type. • Touch Us[...]

5 Connect the power cord to a properly grounded outlet. 6 Restart the printer. If the error occurs again: 1 Turn the printer off. 2 Unplug the power cord from the wall outlet. 3 Remove the tray. 4 Contact Customer Support. • Touch Continue to clear the message and print without using the tray. Close door or insert cartridge The cartridge is missi[...]

Fax partition inoperative. Contact system administrator. The fax partition appears to be corrupted. Try one or more of the following: • Touch Continue to clear the message. • Turn the printer off and then back on to reset the printer. If the message appears again, then contact your system support person. Fax server 'To Format' not set[...]

Load <input src> with <Custom String> Try one or more of the following: • Load the specified paper in the tray. • Touch Continue to clear the message and continue printing. If the printer finds a tray that has the correct paper type and size, it feeds from that tray. If the printer cannot find a tray with the correct paper type and [...]

Load Manual Feeder with <size> Try one or more of the following: • Load the specified paper in the multipurpose feeder. • Touch Continue to clear the message and continue printing. If the printer finds a tray that has the correct paper type and size, then it feeds from that tray. If the printer cannot find a tray with the correct paper ty[...]

31.yy Replace defective or missing cartridge The toner cartridge is either missing or not functioning properly. Try one or more of the following: • Remove the toner cartridge, and then reinstall it. • Remove the toner cartridge, and then install a new one. 32.yy Cartridge part number unsupported by device Remove the toner cartridge, and then in[...]

38 Memory full Try one or more of the following: • Touch Continue to clear the message. • Cancel the current print job. • Install additional printer memory. 39 Complex page, some data may not have printed Try one or more of the following: • Touch Continue to clear the message and continue printing. • Cancel the current print job. • Inst[...]

54 Standard network software error Try one or more of the following: • Touch Continue to continue printing. • Turn the printer off and then back on to reset the printer. • Upgrade (flash) the network firmware in the printer or print server. 54 Network <x> software error <x> is the number of the network connection. Try one or more [...]

56 Standard USB port disabled Try one or more of the following: • Touch Continue to clear the message. The printer discards any data received through the USB port. • Make sure the USB Buffer menu item is not set to Disabled. 56 USB port <x> disabled <x> is the number of the USB port. Try one or more of the following: • Touch Conti[...]

61 Remove defective disk Try one or more of the following: • Touch Continue to clear the message and continue printing. • Install a different printer hard disk before performing any operations that require a printer hard disk. 62 Disk full Try one or more of the following: • Touch Continue to clear the message and continue processing. • Del[...]

Scanner ADF Cover Open The ADF cover is open. The message clears when the cover is closed. Scan Document Too Long The scan job exceeds the maximum number of pages. Touch Cancel Job to clear the message. Replace all originals if restarting job. One or more messages which interrupted a scan job are now cleared. Replace the original documents in the s[...]

• Touch Finish job without further scanning if page jam recovery is active. The job ends at the last successfully scanned page, but the job is not canceled. Successfully scanned pages go to their destination: copy, fax, e-mail, or FTP. • Touch Restart job if job recovery is active and you are able to restart the job. The message clears. A new s[...]

Solving printing problems Multiple-language PDFs do not print The documents contain unavailable fonts. 1 Open the document you want to print in Adobe Acrobat. 2 Click the printer icon. The Print dialog appears. 3 Select Print as image . 4 Click OK . Jobs do not print These are possible solutions. Try one or more of the following: M AKE SURE THE PRI[...]

Confidential and other held jobs do not print These are possible solutions. Try one or more of the following: P ARTIAL JOB , NO JOB , OR BLANK PAGES PRINT The print job may contain a formatting error or invalid data. • Delete the print job, and then print it again. • For PDF documents, recreate the PDF and then print it again. M AKE SURE THE PR[...]

Job prints from the wrong tray or on the wrong paper C HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel Paper menu, check the Paper Type setting. 2 Before sending the job to print, specify the correct type setting: • For Windows users, specify the type from Print P[...]

M AKE SURE THE PRINTER HAS ENOUGH MEMORY Add printer memory or an optional hard disk. Unexpected page breaks occur I NCREASE THE P RINT T IMEOUT VALUE 1 Make sure the printer is on and Ready appears. 2 On the home screen, touch . 3 Touch Settings . 4 Touch General Settings . 5 Touch the down arrow until Timeouts appears. 6 Touch Timeouts . 7 Touch [...]

Poor copy quality These are some examples of poor copy quality: • Blank pages • Checkerboard pattern • Distorted graphics or pictures • Missing characters • Faded print • Dark print • Skewed lines • Smudges • Streaks • Unexpected characters • White lines in print These are possible solutions. Try one or more of the following: [...]

P ATTERNS ( MOIRÉ ) APPEAR IN THE OUTPUT • From the printer control panel, press the Content button until the light comes on next to Text/Photo. • Rotate the original document on the scanner glass. • From the printer control panel, press the Scale button and adjust the setting. T EXT IS LIGHT OR DISAPPEARING From the printer control panel, p[...]

Solving scanner problems Checking an unresponsive scanner If your scanner is not responding, then make sure: • The printer is turned on. • The printer cable is securely attached to the printer and the host computer, print server, option, or other network device. • The power cord is plugged into the printer and a properly grounded electrical o[...]

T HE SCANNER GLASS MAY BE DIRTY Clean the scanner glass with a clean, lint-free cloth dampened with water. For more information, see “Cleaning the scanner glass” on page 227. A DJUST THE SCAN RESOLUTION Increase the resolution of the scan for a higher quality output. C HECK THE QUALITY OF THE ORIGINAL DOCUMENT Make sure the quality of the origi[...]

Solving fax problems Caller ID is not shown Contact your telecommunications company to verify that your telephone line is subscribed to the caller ID service. If your region supports multiple caller ID patterns, you may have to change the default setting. There are two settings available: FSK (pattern 1) and DTMF (pattern 2). The availability of th[...]

R EVIEW THIS DIGITAL PHONE SERVICE CHECKLIST The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used. • If you are using an ISDN telephone service, then connect the printer to an analog telephone port (an R-interface port) on an ISDN terminal adapter. For more information a[...]

Can send but not receive faxes These are possible solutions. Try one or more of the following: C HECK TO SEE IF THE PAPER TRAY IS EMPTY Load paper in the tray. C HECK THE RING COUNT DELAY SETTINGS The ring count delay sets the number of times the phone line rings before the printer answers. If you have extension phones on the same line as the print[...]

Received fax has poor print quality These are possible solutions. Try one or more of the following: R E - SEND THE DOCUMENT Ask the person who sent you the fax to: • Check that the quality of the original document is satisfactory. • Resend the fax. There may have been a problem with the quality of the telephone line connection. • Increase the[...]

C HECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 Turn the printer off. 2 Unplug the printer. 3 Check the connection between the option and the printer. M AKE SURE THE OPTION IS INSTALLED CORRECTLY M AKE SURE THE OPTION IS SELECTED From the computer you are printing from, select the option. For more information, see “ Updating available o[...]

Internal Solutions Port If the Internal Solutions Port (ISP) does not operate correctly, then these are possible solutions. Try one or more of the following: C HECK THE ISP CONNECTIONS • Make sure the ISP is securely attached to the printer system board. • Make sure the cable is securely connected to the correct connector. C HECK THE CABLE Make[...]

Paper trays These are possible solutions. Try one or more of the following: M AKE SURE THE PAPER IS LOADED CORRECTLY 1 Open the paper tray. 2 Check for paper jams or misfeeds. 3 Make sure paper guides are aligned against the edges of the paper. 4 Make sure the paper tray closes properly. R ESET THE PRINTER Turn the printer off, wait about 10 second[...]

Solving print quality problems The information in the following topics may help you solve print quality problems. If these suggestions still do not correct the problem, contact Customer Support. You may have a printer part that requires adjustment or replacement. Isolating print quality problems To help isolate print quality problems, print the pri[...]

Characters have jagged or uneven edges These are possible solutions. Try one or more of the following: C HECK THE PRINT QUALITY SETTINGS • Change the Print Resolution setting in the Quality menu to 600 dpi, 1200 Image Q, 1200 dpi, or 2400 Image Q. • Enable Enhance Fine Lines in the Quality menu. M AKE SURE DOWNLOADED FONTS ARE SUPPORTED If you [...]

C HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel Paper menu, check the Paper Type setting. 2 Before sending the job to print, specify the correct type setting: • For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type [...]

C HECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray: 1 From the printer control panel Paper menu, check the Paper Size setting. 2 Before sending the job to print, specify the correct size setting: • For Windows users, specify the size from Print Properties. • For Macintosh users, specify the size [...]

C HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel Paper menu, check the Paper Type setting. 2 Before sending the job to print, specify the correct type setting: • For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type [...]

C HECK THE PAPER TYPE • Try a different type of paper. • Use only the recommended transparencies. • Ensure that the Paper Type setting matches what is loaded in the tray or feeder. • Ensure that the Paper Texture setting is correct for the type of paper or specialty media loaded in the tray or feeder. E NSURE THAT THE TONER IS DISTRIBUTED E[...]

C HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel Paper menu, check the Paper Type setting. 2 Before sending the job to print, specify the correct type setting: • For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type [...]

C HECK THE PAPER TYPE SETTING Make sure the paper type setting matches the paper loaded in the tray: 1 From the printer control panel Paper menu, check the Paper Type setting. 2 Before sending the job to print, specify the correct type setting: • For Windows users, specify the type from Print Properties. • For Macintosh users, specify the type [...]

T HE TONER IS SMEARED Select another tray or feeder to feed paper for the job: • From the printer control panel Paper Menu, select the Default Source. • For Windows users, select the paper source from Print Properties. • For Macintosh users, select the paper source from the Print dialog and pop-up menus. T HE TONER CARTRIDGE IS DEFECTIVE Repl[...]

T HE PAPER PATH MAY NOT BE CLEAR Check the paper path around the toner cartridge. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching. Clear any paper you see. T HERE IS TONER IN THE PAPER PATH Contact Customer Support. Toner fog or background sh[...]

C HECK THE P APER T EXTURE SETTING From the printer control panel Paper menu, make sure the Paper Texture setting matches the paper loaded in the tray. Toner specks These are possible solutions. Try one or more of the following: T HE TONER CARTRIDGE MAY BE DEFECTIVE Replace the toner cartridge. T HERE IS TONER IN THE PAPER PATH Contact Customer Sup[...]

Uneven print density Example Cause Solution Toner cartridge is worn or defective. Replace the toner cartridge. Photoconductor is worn or defective. Replace the photoconductor. Embedded Web Server does not open These are possible solutions. Try one or more of the following: C HECK THE NETWORK CONNECTIONS Make sure the printer and computer are turned[...]

Appendix Dell Technical Support Policy Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the Operating System, application software and hardware drivers to the original default configuration as shipped from Dell, as well as the verification[...]

Warranty and Return Policy Dell Inc. (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. For information about the Dell warranty for your printer, refer to the Product Information Guide . Appendix 295[...]

Index Numerics 1565 Emulation error, load emulation option 264 290-295.yy scanner jam 265 293 Replace all originals if restarting job 265 293.02 Flatbed Cover Open 266 294 ADF Jam 266 30.yy Invalid refill, change cartridge 259 31.yy Replace defective or missing cartridge 260 32.yy Cartridge part number unsupported by device 260 34 Short paper 260 3[...]

copy quality adjusting 109 improving 116 copy screen options 113, 114 Copy Settings menu 186 copy troubleshooting copier does not respond 270 partial document or photo copies 272 poor copy quality 271 poor scanned image quality 273 scanner unit does not close 270 copying adding a date and time stamp 112 adding an overlay message 112 adjusting quali[...]

options 143, 144 Fax server 'To Format' not set up. Contact system administrator. 257 fax troubleshooting blocking junk faxes 142 caller ID is not shown 275 can receive but not send faxes 277 can send but not receive faxes 277 cannot send or receive a fax 275 received fax has poor print quality 278 faxing canceling a fax job 143 changing [...]

M Macintosh wireless network installation 59 memory card installing 32 troubleshooting 279 Memory full, cannot print faxes 256 menu settings page printing 52 menus Active NIC 165 AppleTalk 170 Confidential Print 178 Configure MP 157 Copy Settings 186 Custom Names 162 Custom Scan Sizes 162 Custom Types 162 Default Source 157 diagram of 156 E-mail Se[...]

pausing the current print job to make copies 111 PCL Emul menu 221 PDF menu 220 photoconductor kit replacing 233 photos copying 105 port settings configuring 65 PostScript menu 220 Power Saver adjusting 71 PPDS menu 223 print job canceling from Macintosh 102 canceling from Windows 102 print quality cleaning the scanner glass 227 print quality test [...]

Load <input src> with <Custom Type Name> 257 Load <input src> with <size> 258 Load <input src> with <type> <size> 258 Load Manual Feeder with <Custom String> 258 Load Manual Feeder with <Custom Type Name> 258 Load Manual Feeder with <size> 259 Load Manual Feeder with <type> <size&[...]

shipping the printer 237 shortcuts, creating e-mail 118, 119 fax destination 138, 139 FTP destination 148 SMTP server not set up. Contact system administrator. 256 SMTP Setup menu 177 software Driver Profiler 93 printer alert utility 93 Status Monitor Center 93 Some held jobs were not restored 257 standard exit bin light 72 Standard Network menu 16[...]

Unsupported USB device, please remove 259 Unsupported USB hub, please remove 259 USB port 51 Utilities menu 219 V Verify print jobs 98 printing from Macintosh computer 99 printing from Windows 98 viewing reports 239 W Web site finding 17 Windows wireless network installation 56 wired network setup using Windows 62 wired networking using Macintosh 6[...]