Dell 4000 manual

www .dell.com suppor t.dell. com Dell ™ Inspiron ™ 4000 System SOLUTIONS GUIDE[...]

Hints, Notices, and Cautions HINT : A HINT indica tes import ant in f orm at ion tha t helps you make bet ter use of you r compute r . NOTICE: A NOTICE indicates either potential damage to hardware or loss of data an d tells yo u how to avo id the pr oblem. CAUTION: A CAUTION indicates a potentially hazardo us situation which, if no t avoided, may [...]

Contents 3 Contents Safety Instruction s . . . . . . . . . . . . . . . . . . . . . . . . . 7 When U sing Y our Compu ter . . . . . . . . . . . . . . . . . . . 7 When R e moving o r Instal ling Memo r y Module s . . . . . . . . . 10 Protecting Against Electrostatic Discharge . . . . . . . . . . . 11 1 Setting Up Setting Up De llnet ™ . . . . . . .[...]

4 Contents 2 Solving P roblems Finding So lutions . . . . . . . . . . . . . . . . . . . . . . . . . 26 Accessin g Help Files . . . . . . . . . . . . . . . . . . . . . . . . 28 Po we r P r o bl e ms . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Start-Up Error Message s . . . . . . . . . . . . . . . . . . . . . 30 Video a nd Display Problems[...]

Contents 5 Windows Error Messages . . . . . . . . . . . . . . . . . . . . . . 39 General Program Problems . . . . . . . . . . . . . . . . . . . . . 40 A program cra shes . . . . . . . . . . . . . . . . . . . . . . . 40 A program stop s resp onding . . . . . . . . . . . . . . . . . . . 40 A solid blu e screen appe ars . . . . . . . . . . . . . . . .[...]

6 Contents Undocking the Comp uter . . . . . . . . . . . . . . . . . . . . 59 Monit or S tand . . . . . . . . . . . . . . . . . . . . . . . . . 60 Adding M emory . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Re placing a Hard Drive . . . . . . . . . . . . . . . . . . . . . . 63 R et ur ni ng a Hard Dr ive t o De ll . . . . . . . . . . . . [...]

Safety Inst ructions 7 Safety Instructions Use the following safety guidelines to help protect yourself and your computer . F or comfo rt and efficiency , observe the ergonomic guidelines in "Sitting Comfortably at Y our Computer" in the Te l l M e H o w help fi le. When Using Y our Computer CAUTION: Do not operate your portable compute r[...]

8 Safety Instr uctions www .dell .com | support. dell.c om • Before you connect the computer to a power source, ensure that the voltage ra ting of the A C adapte r matches that of the avail able power sou rce: – 115 V/60 H z in most of North and So uth America and some F ar Eastern countries such as South K orea and T aiwan – 100 V/ 50 Hz in [...]

Safety Inst ructions 9 • When traveling with the hard drive r emoved from the computer , wrap the drive in a nonconducting material , such as cloth or paper . If you have the drive checked by hand, be ready to install the drive in the computer . Y ou can p ut the hard drive through an X -ray security machine, but never put the drive through a met[...]

10 Safety Instr uctions www .dell .com | support. dell.c om • Clean the display with a soft, clean cl oth and commercial window cleaner that does not contain wax or a brasives. Apply the cleaner to the cloth; then stroke the cloth across the display in one dir ection, moving from the top of the displa y to the bott om. If th e displ ay con tains [...]

Safety Inst ructions 11 In addition, ta ke note of the se safety guideline s when app ropriate: • When you disconnect a cable, pull on its connector , not on the cable itself. As you pull connectors apart, keep them evenly aligned to avoid bending any pins. Also , before you connect a cable, make sure that both connectors are corr ectly oriented [...]

12 Safety Instr uctions www .dell .com | support. dell.c om[...]

www .dell.com | support.dell.com 1 SECTION 1 Setting Up Setting Up Dellne t™ Connecti ng a Print er T ur ni n g Off the Comput er Using the Modul ar Bay Setting Up the APR to Connect to a Netwo rk[...]

14 Setting Up www .dell .com | support. dell.c om HINT : Dellnet is not availabl e in cert ain regions. Setting Up Dellnet ™ T o set up Dellnet Internet Access Service, double-cli ck the Dellnet Signup icon on the Microsoft ® Wi n d o w s ® desktop and follow t he instructions that appear o n the screen. Acce s s i ng th e In t ern e t T o acce[...]

Setting Up 15 Sending and R eceiving E-Mai l • Double-click the Outlook Ex press icon to init iate a connection to th e Internet throug h Dellnet. • Always check the address of each recipient when sending e-m ail. Otherwise, yo ur e-mail is r eturned to you. • Be sure that the person who is sending e-mail to you is typing your e-mail address [...]

16 Setting Up www .dell .com | support. dell.c om Connecting a Printer See the docu m ent atio n tha t came with t h e pr i nter for an y recommended preparation procedures, such as: • Removing t he packagi n g • Installing the toner or ink cart ridge • Loa di ng pap er Then follo w the instruc tions that came with the prin ter to connec t it[...]

Setting Up 17 2 Attach the parallel pri n t er cable to t he parallel p ort connector on th e compu ter and tighte n the tw o scr ews. Attach the ca ble to th e paral lel connector on the p rinter a n d sna p the two cl ip s into the t wo not ches. 3 T urn on the printer a nd then turn on the com puter . If t he Add New Hardware Wizard window appea[...]

18 Setting Up www .dell .com | support. dell.c om USB Printer HINT : Y o u can conne ct USB devices whil e the computer i s turned on. 1 Install th e printer driver if nece ssary (see pa ge 16). 2 Attach the USB print er cable to th e USB port co nnec t or on the computer a n d the printer . The U SB connecto rs fit only on e wa y . T urning Off th[...]

Setting Up 19 Windows 98 1 Save and cl ose any open files a nd exit any open programs. 2 Click the Start but ton and then click Sh ut Down . 3 In the Shut Dow n Windows window , click Shut down and then clic k OK . The comp uter a utomati cally turns of f after the shut down proces s finishes. Using the Modular Bay Dell ships y our computer with a [...]

20 Setting Up www .dell .com | support. dell.c om 4 Slide and hold the latch r elease, and pull the device out of the modular bay . NOTICE: T o prevent da mage, p lace devic es in a travel case when the y are no t inserted in the compu ter . Store devic es in a dry , safe plac e, and avoid placing heavy objects on top of them. NOTICE: Insert device[...]

Setting Up 21 Swapping Devices Whil e Windows Is R unning NOTICE: T o preven t irrepar able dam age to the do cking co nnecto r , do not replace device s while the compu ter is connected to an APR . In Microsoft Windows 98 o r Windows Me 1 Righ t-click the Softex Ba yMan ager icon on th e Micr osoft W indow s taskb ar . 2 Click Re m ov e / Sw a p .[...]

22 Setting Up www .dell .com | support. dell.c om Setting Up the APR to Connect to a Network HINT : A netw ork ad apter is also referred to as a network i nter face controller (NIC). NOTICE: Do no t install a NIC o r a NIC/modem comb ination PC C ard until you complete th e advanced port re plicator (APR) setu p. If you purcha s ed the APR wi th an[...]

Setting Up 23 Setting Up the APR for Windows 2000 NOTICE: Do not install the drivers from the CD that is shipped with the APR . The networ k adapter will n ot work if they are installed. 1 If the computer is on, shut down the operating system and turn off the computer (see page 1 8 ). 2 Disconnect all e xternal devices from the APR. 3 Insert the co[...]

24 Setting Up www .dell .com | support. dell.c om[...]

www .dell.com | support.dell.com 2 SECTION 2 Solving Problems Finding Sol ut ions Accessin g Help Fi les Po w e r P r o b l e m s Start-Up E rror Messages Video a nd Display P roblems Sound and Speake r Probl ems Printer Proble ms Modem Problems Scanner P roblems T o uch P a d Probl ems External K eyboard P roblems Unex p e cted C ha r act er s Dri[...]

26 Solving Problems www .dell .com | support. dell.c om Finding Solutions Sometimes it’s difficult to figure out where to go for answers. Use this chart to quickly fi nd the a n sw ers to your questions. HINT : If you have a problem with an ex ter nal device, see th e device docum entatio n or c o n tact the manufactu rer . See page 29. See page [...]

Solving Problems 27 See page 30. See page 32. See page 33. See page 34. See page 35. See page 39. See page 36. See page 40. See page 41. See page 39. See page 42. See page 44 . See page 36. See page 35. See page 36.[...]

28 Solving Problems www .dell .com | support. dell.c om Accessing Help Files T O ACCESS THE T ell Me How HELP FILE 1 Clic k the Start button, poin t t o Dell Documen ts , and th en c lick Te l l M e H o w . T O ACCESS W IND OWS 2000 H ELP 1 Clic k th e Start butto n and th en cl ick Hel p . 2 Clic k th e Search tab. 3 T ype a word or phrase that de[...]

Solving Problems 29 Po w e r P r o b l e m s HINT : See the Te l l M e How help fil e for infor mat ion on st an dby mode. C HECK THE POWE R LIGHT — Wh en the pow er light is bl inkin g, the compu ter has power . If the power li ght is blinking , the c omputer is in standby mode—press the power button to resume from standby mode. If the power l[...]

30 Solving Problems www .dell .com | support. dell.c om Start-Up Er ror Messages Video and Display Problems If the display is blan k O PERATING SYSTEM NOT FOUND — Call Del l f or tec hnic a l assis tance ( see page 75). I NSER T BOOTAB LE MEDIA — The operat ing sy stem is trying to boot to a nonbootable floppy disk or CD. Insert a bootable flop[...]

Solving Problems 31 If the display is diff icul t to read A DJUST THE BRIG HTNESS — See the T ell Me H ow help fi le ( see page 2 8 ) for instruct ions on a d justing the brightne ss. M OVE THE SUBWOOF ER AWAY FROM THE CO MPUTER OR MO NITO R — If your external speaker sys tem includes a subwoofer , e ns ure that the su bw oofer is at least 60 c[...]

32 Solving Problems www .dell .com | support. dell.c om Sound and Speaker Problems Inte grat ed Sp eake rs External Speak ers HINT : The vo lume control in some MP3 players over rides the Windows volu me setting. If you hav e been list ening to MP3 songs, make su re that you did not turn the player vo lume down or off. A DJUST THE W INDOWS VOLUME C[...]

Solving Problems 33 Printer Prob lems If you cannot print to a paral lel port printer R UN THE SPEAKER SEL F - TEST — Some s peake r system s have a self -test button on the subwoofer . See the speaker document ation for self-test instruct ions. M OVE THE SUBWOOF ER AWAY FROM THE CO MPUTER OR MO NITO R — If your external speaker sys tem include[...]

34 Solving Problems www .dell .com | support. dell.c om If you cannot print to a USB print er Modem Problems NOTICE: Connec t the modem to an a nalog telephone wall jack only . Connecti ng the m ode m to a di gi tal telep hone net work damage s the modem . V ERIFY THE PRINTER CABLE CO NNECTIO NS — Ensu r e that th e p r in te r cable is connect e[...]

Solving Problems 35 Scanner Problems T ouch P ad Pr oblems C HECK THE CONNE CTION — V erif y that th e teleph one line is connec ted to the modem. C HECK THE TELEPHONE LINE — T ry us in g a differen t te lephone line. I f you ar e using a line th at is 3 m (10 ft) or more in l ength, try a sh orter one. R UN THE MODEM DIAGN OSTICS — Click the[...]

36 Solving Problems www .dell .com | support. dell.c om External K eyboard Problems Unexpected Characters Drive Problems If you cannot save a file to a fl oppy disk HINT : Fo r i nf or m at io n on saving files to a flo ppy disk, see the T ell Me How help f ile (see page 28). D ISCO NNECT THE KEYB OARD CABLE — Shut dow n th e co m p u te r (see p[...]

Solving Problems 37 If you cannot play a music CD or install a progra m from a CD HINT : Hi gh -speed C D drive vi bratio n i s nor mal and may cau se noise . This does not indica te a defect in the driv e or the CD. not write- protected b ac k o f fl oppy di s k write-protected E NSURE THAT W INDOWS RECO GNIZES TH E DRI VE — Double-click the My [...]

38 Solving Problems www .dell .com | support. dell.c om If you ca n not pl ay a D V D m o vi e HINT : Beca use of different worldwide file types, not all DVD titles work in all D VD drives. If the CD-RW drive stops writing HINT : If you must disable st andby mo de to write to a CD-RW d rive, remember to ena ble standb y mod e again when you fi nish[...]

Solving Problems 39 Network Problems Windows Error Messages C HECK THE NETWO RK CABLE CONNE CTOR — Ens ure that the ne twork cable connect o r is firmly conne cte d to the connector on the computer and the netwo r k w all jack . C HECK THE NETWO RK LIGHTS ON THE NETWORK CONNEC TOR — Green indic at es t hat t h e ne two rk co nne cti on is ac ti[...]

40 Solving Problems www .dell .com | support. dell.c om General Program Problems A program crashes A program st ops responding N OT ENOUG H MEMORY OR RESOU RCES . C LO SE SOME PROGRAMS AN D TRY AGAIN — Y ou have too many programs ope n. Close all window s and open the program that you want t o use . T HE FILE BEING COPI ED IS TOO LARGE FOR THE DE[...]

Solving Problems 41 A solid blue screen appea rs Internet Connection Problems If you have a problem with yo ur Dell net account T URN THE COMPUTER OFF — If the computer d oes not respo nd to a keystro ke or a proper shutdown (see page 18), press the power button unt il the computer turn s off. Pr ess the p ower bu tton a gain t o re start th e co[...]

42 Solving Problems www .dell .com | support. dell.c om E-Mail Problems If Y our Computer Gets W et CAUTION: Per form this procedure only after you are certain that it is safe to do so. If the computer is conn ected to an electrical outlet, Dell recommends th at you turn off AC power at the circuit breaker before attempting to remove the power cabl[...]

Solving Problems 43 CAUTION: T o help pr event electrical s hock, verify that the computer is thoroughly dry before continuing with the remainder of this procedure. 10 Ground yourself by touching one of the metal connecto rs on the back of the computer . 11 Replace the memory modules, the memory module cover , and screw (see page 61). 12 Repl ace t[...]

44 Solving Problems www .dell .com | support. dell.c om R esolving Other T echnical Problems R einstalling Drivers and Utilities NOTICE: The Dell support web site, http:// support.dell .com , and the Drivers and Util ities CD provid e approved drivers f or Dell™ computer s. If you ins tall drivers ob tai ned from other sources, your co mputer mig[...]

Solving Problems 45 R einstalling Windows Rei nstalling Windows Me and Windows 98 NOTICE: The Operat ing Syste m CD provide s options for reinstalling your Windows M e or Windo ws 98 Second Ed ition (SE) operat ing system. T he options can po tentially overwrite files installed by Dell and p ossibly affect programs insta lled on you r hard driv e. [...]

46 Solving Problems www .dell .com | support. dell.c om 12 In the User Info rmation window , type your name and, if appl icable, company name, and then click Next . The Name field must be completed; the Co mpany Na me field is optional. The License Agreement window appears. 13 Click I accept th e Agreement , and then click Next . 14 T ype the W ind[...]

Solving Problems 47 6 Read the info rmation in the License Agreement wind o w , and th e n press <F8> to c ontinue. 7 When the Windows 2000 Professional Setup window appears, p ress the arrow keys to select the W indows 2000 partition opt ion that you want. T o continue, pr ess the k ey specified in t he partition option that you cho se. 8 Wh[...]

48 Solving Problems www .dell .com | support. dell.c om R ecreating the Hibernate File (Windows 98 Only) HINT : Windows M e and Win d o ws 20 00 re c reat e the hib ernate file automatically . When hibernate mode is act ivated, all system data is sto r ed in the hibernate file on your har d drive. The hibernate file cannot be accessed by the W indo[...]

Solving Problems 49 Dele te th e Old Hib ernate Fi le 1 Boot your computer from the Drivers an d Utilities CD as described on page 48. 2 At the R:DIAGS prompt, t ype cd and pr e ss <Enter>. 3 At the R: pr ompt, type cdwin98suspend and pr ess <Ent er>. 4 Ty p e rms2d and pr ess <En ter >. 5 Cr eate t he hi bernat e file . Crea[...]

50 Solving Problems www .dell .com | support. dell.c om[...]

www .dell.com | support.dell.com 3 SECTION 3 Adding P arts Re p l a c i n g t h e Pa l m Re s t s R eplacin g the Display Cov er Using the Advan ced P ort R eplicat or Adding Memory R eplacin g a Hard Drive[...]

52 Adding P arts www .dell .com | support. dell.c om R eplacing the P alm R ests 1 Save and cl ose any open files, exit any open programs, and shut down the computer (see p age 18). 2 If the computer is connected (dock ed) to an advanced port r eplicator (APR), undock it (see page 59). 3 Keep the display open and tilt the comput er back so that you[...]

Adding P arts 53 7 Remo ve the pa lm rest s. 8 T o replace the palm rests, insert the tab s on the inside edge of the palm rest into the slots o n the computer . Then p r ess along the outsi de edges of t he palm r est until it sna ps into place. Repeat the proce ss on ea ch side. pa l m rest[...]

54 Adding P arts www .dell .com | support. dell.c om R eplacing the Display Cover 1 Gently slide your index fingers under the straight edge of the display cover until the cover pops out. 2 Slide th e di splay cover towards the back of th e computer . 3 T o replace the display cover , insert the four ta bs on the rounded end of the cover i nto the s[...]

Adding P arts 55 Connecting E xternal Device s to the APR HINT : If the c able connector fro m the exter nal de vice has thumbscrews, be sure to tighten them to ensure a proper con nection. 1 See the following illustrations for c onnector locations. 2 Connect the externa l devices to an electrical outlet, if app licable. The I/O connecto rs on the [...]

56 Adding P arts www .dell .com | support. dell.c om The audio line-out connector is on the side of the APR. Connect a parallel device, such as a printer . Connec t an external monit or . Connec t the AC adap te r . Connector Ic on (continued) Connector Description audio line -out connector[...]

Adding P arts 57 APR Controls a nd Indicators Docking the Computer NOTICE: Before you initially co nnect your co mputer to the APR , you must complete the op erating syste m setup. When y ou se e the Windows de sktop on your screen, the operating system setup is comp lete. Yo u dock your computer when you connect it to an APR. Y ou must connect the[...]

58 Adding P arts www .dell .com | support. dell.c om 3 Connect the AC adapter to the connector on the APR, and connect the AC power cable to an elect rical outlet. 4 Horizontally center th e comp uter on the APR base, with the ba ck of the computer facing the APR docking connector . 5 Slide th e computer t oward the connector unt il you fee l the g[...]

Adding P arts 59 Undocking the Computer NOTICE: If you do not have a char ged ba ttery installed in the compu ter when you undoc k the comp uter , you may l ose unsave d data. NOTICE: If you do not use corre ct undo cking pro cedures, you may lose data and the computer may n ot restart . 1 Save and close all open files and e xit all open progra ms.[...]

60 Adding P arts www .dell .com | support. dell.c om Monitor Stand HINT : Be sur e that th e back legs o n the monitor stand en ga ge the slot s on either side of the APR base. NOTICE: The stand su ppo rts moni tors that w e i gh up to 45 .3 kg (100 lb). Heavier mo nitors may d ama ge the stan d, comput er , and A PR. moni tor stand APR APR base co[...]

Adding P arts 61 Adding Memor y Y o u can incr ease your computer memory by installing memory modules on the system boar d. S ee pag e 68 fo r infor matio n on t he type of mem ory support ed by your computer . HINT : Memory modules purcha sed fro m Dell ar e covered un der your computer war ran ty . Y o ur computer has two memory module sockets. D[...]

62 Adding P arts www .dell .com | support. dell.c om NOTICE: T o prevent damage to the computer , do not use tools to spread the inner metal tabs of the so cket when you ar e installing or rem oving a memory module . 6 If you ar e replacing a memory module, you must r e mov e the e xisting module: a Use your fingernails to car efully spread ap art [...]

Adding P arts 63 8 Replac e the cover and tighten the scr ews. 9 Insert the b attery int o the batte ry bay , or conne ct the AC adap ter to your computer and an electrical outlet . 10 Tu r n o n t h e c o m p u t e r . As the computer boots, it will detect the addi tional memory and automatically update the system configuration information. 11 If [...]

64 Adding P arts www .dell .com | support. dell.c om HINT : Y o u need the Operatin g System CD to install th e Windows operatin g system. Y ou also n eed the Driv ers and Utilities CD to insta ll the device drivers and utilitie s on th e new h ard dri ve. 1 Save and cl ose any open files, exit any open programs, and shut do wn the comput er (see p[...]

Adding P arts 65 8 Replac e and tight en the scr ew you r emoved in step 3. 9 Install the Dell-provided operati ng sys tem (see page 45). 10 Install t he Dell-provided driv ers and utiliti es (see page 44). R et urning a Hard Drive to Dell Return your old har d drive to De ll in its ori ginal foam packaging. Othe rwise, the hard drive may be damage[...]

66 Adding P arts www .dell .com | support. dell.c om[...]

www .dell.com | support.dell.com 4 SECTION 4 Appendix Spec ificat ions Standard Set tings Contact ing Dell R egulato r y Information W arranty and R eturn Po licy Information Macrovis ion P roduct Notice[...]

68 Appendix www .dell .com | support. dell.c om Specifications Micr opro cesso r Microprocess or types Intel ® Mobile P ent ium ® III Intel Mobile Celeron™ Internal cache 256 KB External bus fr equency 100 MHz Math coprocessor internal to the m icroprocessor System I nformation Syst em chip set Int el Mobi le 440B X PCI Data bus width 64 bits D[...]

Appendix 69 Maximum memory 512 MB Memory ac cess time: clock spee d 100 MH z Ports and Connectors Serial (DTE) 9-pin connector; 16550- compat ible, 16-byte buffer con nector P arallel 25-h ole conn ector ; unidir ectional, bidirectional, or ECP Vid eo 15 -h o l e co nn ec to r Audio microphon e connect or , head phone/sp ea kers connector S-video/ [...]

70 Appendix www .dell .com | support. dell.c om Audio Audio type Sound Bl aster (sof tw are emulation capable) Audio controller ESS T echnology Maest ro-3 i Stereo conve rsion 16-bit (analog- to-digi tal and d igital- to - analog) FM musi c syn the size r 20 voi ce, 72 o pera tor Interfaces: Interna l ESS1920 AC97 CODEC Externa l micropho n e-in co[...]

Appendix 71 Luminance 120 ni ts P owe r cons umption: Pa n e l ( t y p i c a l ) 1 . 0 W Backligh t 3.4 W Controls brightnes s can be cont ro lled through key combinations Keyboard Number of key s 87 (U.S. and Canada); 8 8 (Europe); 9 0 (Japan) Key travel 2.7 mm ± 0.3 to 0. 4 mm (0.11 in ch ± 0.016 inch) Key spacing 19.05 mm ± 0.3 mm (0.7 5 inc [...]

72 Appendix www .dell .com | support. dell.c om Tr a c k S t i c k Interface PS/2 c ompatible X/Y p o sition resolutio n (graphics t able mod e) 240 count s/s ec @ 100 gf Size protrudes 0.5 mm hig her that surrounding key ca ps Po w e r: Supp ly volt age 5 V ± 0.5 VD C Supply current 25 mA ( maximum operating for track stick and touc h pad combine[...]

Appendix 73 AC Adapter Input vol t age 90 to 264 V AC Input cur rent (maximum) 1.7 A Input freque ncy 47 to 63 Hz Output curr ent 4.5 A (m axi mum at 4-se co nd pulse ); 3.51 A (c ontinu ous) Output power 70 W Rated output voltage 19.5 VDC Dimensions: Height 27.94 mm ( 1. 1 inches) W i dth 58 .42 mm (2.3 in ches) Depth 133.35 mm (5.2 5 in ches) W e[...]

74 Appendix www .dell .com | support. dell.c om Standar d Set tings The system setup program contains the standar d settings for y our computer . NOTICE: Un less y ou are a n expe rt comp uter u ser , don’t chan ge the setting s for this pr ogram. C ertain chan ges might ma ke your comp uter wor k incorre ctly . HINT : T o see inf or mation about[...]

Appendix 75 Viewing t he System Setup Pag es 1 T urn on (or restart) your computer . 2 When the De ll logo appears, press <F2> immediately . If you wait too long and the W i ndow s logo appears, continue to wait until you see the W indows deskt op. Then shut down your computer (see page 18) and try again. Contacting Dell HINT : T oll-free num[...]

76 Appendix www .dell .com | support. dell.c om Austria (V ienna) Inte rnati onal Access Code: 900 Country Code: 43 City Code: 1 Home/Sma ll Bu si ne ss Sale s 01 7 95 67602 Home/Small Bus iness F ax 01 795 67605 Home/Sm all Busi ness Cu stomer Car e 0 1 795 6 7603 Pr eferred Accounts/Corporate Customer Car e 0660 8056 Home/Small Bus iness T echnic[...]

Appendix 77 Canada (North Y ork, Ontario) Inte rnati onal Access Code: 011 Automated Order-Status System toll free: 1-800-4 33-9014 AutoT ec h (Automat ed tech nical s upport) toll free: 1-800-2 47-93 62 Customer Care (F rom outside T oronto) toll free: 1-800-3 87-5759 Customer Care ( From w ithin T oronto) 416 758-2400 Customer T ech nical Support[...]

78 Appendix www .dell .com | support. dell.c om Denmark (Horsholm) Inte rnati onal Access Code: 009 Country Code: 45 T echn ical Suppor t 45 170182 Rela t ion a l Custom e r Care 4517 01 84 Home/Smal l Busines s Customer C a re 328755 05 Swit chboa rd 451 70100 F ax T ech nical Su ppo r t ( Upplan ds V asby , Sw eden) 8590055 94 F ax Switc hboar d [...]

Appendix 79 Fr a n c e (P aris/Montp ellier) Inte rnati onal Access Code: 00 Country Code: 33 City Code: (1) (4) Home and Small Business T echn ical Suppor t 0825 387 270 Cust omer Ca re 0825 8 23 833 Switc hboard 0825 0 04 700 S w i t c h b o a r d ( A l t e r n a t i v e ) 0 49 97 54 03 9 Sales 082 5 004 700 F ax 0825 004 7 01 We b s i t e : htt [...]

80 Appendix www .dell .com | support. dell.c om Hong K ong Inte rnati onal Access Code: 001 Country Code: 852 T echn ical Suppor t toll free: 8 00 96 41 07 Cust omer Serv ice (Penang, Malaysi a) 604 633 4949 T r a n s a c t i o n S a l e s t o l lf r e e :8 0 09 64 1 0 9 Corporate Sales toll fr ee: 800 96 4108 Irela nd (Bray ) Inte rnati onal Acces[...]

Appendix 81 Japan (Kawasak i) Inte rnati onal Access Code: 001 Country Code: 81 City Code: 44 T echn ical Support (Inspiron™ ) toll free: 0120-19 82-56 or 0088 -25-33 55 Customer Care 044 556-4240 Home and Sma l l Busines s G roup Sales 044 556 -3344 Preferr ed Acco unts Di vision Sales 044 5 56-3433 Lar ge Cor porat e Acc ounts 044 556-343 0 F a[...]

82 Appendix www .dell .com | support. dell.c om Luxemb ourg Inte rnati onal Access Code: 00 Country Code: 352 T echn ical Support (Bruss el s, Belgium) 02 481 9 2 88 Home/S ma ll Bu si ne ss Sale s (Bruss el s, Bel g iu m ) toll free: 08001688 4 Corporat e Sales ( Bruss els, Bel gium) 02 481 91 00 Cust omer Ca re (Bruss els, Be lgiu m) 02 48 1 91 1[...]

Appendix 83 Netherla nds (Ams terdam) Inte rnati onal Access Code: 00 Country Code: 31 City Code: 20 T echn ical Suppor t 020 581 88 38 Cust omer Ca re 020 58 1 8740 Home/Small Bus iness Sales toll free: 0800 -0663 Home/Sm all Bu si ness Sale s F ax 020 682 7171 Corpor ate Sa les 020 581 8818 Corpora te Sa les F ax 020 686 8003 F ax 020 686 8 003 S[...]

84 Appendix www .dell .com | support. dell.c om Singapore (Singapore ) Inte rnati onal Access Code: 005 Country Code: 65 T echn ical Support t oll free: 800 60 11 051 Cust omer Serv ice (Penang, Malaysi a) 04 633 4949 T r a n s a c t i o n S a l e s t o l lf r e e :8 0 06 0 1 10 5 4 Corporate Sales toll free: 800 6011 0 53 South Africa (Joh ann esb[...]

Appendix 85 Sweden (Upplands V asby) Inte rnati onal Access Code: 009 Country Code: 46 City Code: 8 T echn ical Suppor t 08 590 05 199 Rela t ion a l Custom e r Care 08 590 05 6 42 Home/Smal l Busines s C us tomer Care 08 587 70 527 F ax T ech nical Suppo r t 08 590 05 5 94 Sale s 08 590 05 1 85 We b s i t e : htt p://support.euro.dell.com E-mail: [...]

86 Appendix www .dell .com | support. dell.c om U.K. (Bracknell) Inte rnati onal Access Code: 010 Country Code: 44 City Code: 1344 T e chnica l Supp ort 0870 908 080 0 Global Accounts Customer Care 01344 723186 Corporate Customer Car e 01344 723185 Preferr ed Ac counts (500- 500 0 employ ees) Customer Care 01344 72 3196 Central Government Customer [...]

Appendix 87 U.S.A. (Austin, T exas) Inte rnati onal Access Code: 011 Country Code: 1 Automated Order-Status System toll free: 1-800-4 33-9014 AutoT ec h (for portabl e and deskto p computer s) toll free: 1 -800-247 -9362 Dell Home and Small Business Group (for portable and deskt op comput ers): Customer T echnical Support (Ret urn Material Authoriz[...]

88 Appendix www .dell .com | support. dell.c om R et urning Items for W arranty R epair or Credit 1 Call Dell to obtain an authorizati on number , and write it clearly and prominently on the outside of the box. 2 Include a copy of the invoice and a letter descri bing the reason for the ret u r n. 3 Include any a ccessories that b elong with the ite[...]

Appendix 89 The coin-cell bat tery is a long-li fe battery , and it is very possible t hat you will never need to r eplace it. However , should you need to re place it, the proce d u re must be per formed by an aut h or ized se r vice tech nician . Do not disp ose of the ba tte ry along wi th ho usehold wa ste. Contact your local waste disposal age[...]

90 Appendix www .dell .com | support. dell.c om Información para NOM (únicamente para México) La información sigu iente se proporciona en e l dispositivo o en los dispositivos descritos en este docume nto , en cumplimiento con los re quisitos de la Norma Ofi cial Mexica na (NOM): W arranty and R eturn Policy Information Dell Computer Corporatio[...]

Appendix 91 Macrovision Product Notice The following product notice applies to the Macrovision Co rporation product tha t is included with the DVD-RO M dr i ve: This product incorporates copyright protection t echnology that is prot ected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporatio[...]

92 Appendix www .dell .com | support. dell.c om[...]

Index 93 Inde x A APR connecting to a network, 2 2 docking the computer , 5 4 audio . See sound B BIOS, 74 C CD drive fixing problems, 3 7 CD-RW drive fixing problems, 3 8 characters unexpected, 3 6 compute r crashes, 4 0 error messages, 3 0 specificati ons, 6 8 turning off, 1 8 contact numbe rs , 75 crashes, 40 D damaged comput er testing , 4 3 De[...]

94 Index 94 Index M memory add ing, 6 1 messages sta rt-up , 3 0 Wi n d o w s, 3 9 modem fixing problems, 3 4 modular bay devices, 1 9 swappi ng devices (co mputer off), 1 9 swapping devices (while W indow s is running), 2 1 N network fixing problems, 3 9 setting up the APR, 2 2 P passwor d changing for Dellnet, 1 4 port r eplic ator connecting to [...]

Index 95 troub leshootin g (continued) touch pad problem s, 3 5 unexpected chara cters, 3 6 USB printer p roblems, 3 4 wet computer , 4 2 W indow s error messages, 3 9 turni ng off the co mputer , 1 8 V vid eo fixing problems, 3 0 W warranty , 90 wet comp uter , 42 W indows 2000 error messages, 3 9 Help, 2 8 re installing, 4 6 shu tdow n, 1 8 Wi n [...]

96 Index 96 Index[...]