Dell 4100/180 manual

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Informati on in this docume nt is subject to ch ange without notice .  1995–1996 Dell Computer Corpo ration. All rights reserve d. Reprodu ction in any m anner whatsoe ver without the w ritten permi ssion of Dell Com puter Corpora tion is strictly for bidden. Tr ademark s used i n this te xt: Dell , the DELL logo , an d PowerEdge ar e regist e[...]

v Safety Instructions U se the following safety guidelines to help protect your comp uter system fr om potentia l damage and t o ensure yo ur own pe rsonal safety . W hen Work ing In side th e Computer Before t aking the covers off of the comput er , perform the following steps in th e sequence indicated: 1. T urn off the computer and any periphera[...]

vi In addition to the preceding precau tions, you can also take the following s teps to prevent damag e from electro- static discharge (ESD): • When unp acking a static-sensitive compon ent from its shipping carton, do not remove the component ’ s antistatic packing material until yo u are ready to install the compon ent in the computer . Just [...]

vii Preface A bout This G uide This guide provides directions for trained serv ice techni- cians who are installing syst em upgrade options in a Dell PowerE dge 4100/180 or Dell Po werEdge 4100/ 200 com- puter sys tem or are tro ubleshooting problems t hat have temporarily disabled a system. Before calling for tech- nical assistance, follow the rec[...]

viii O ther Documentation Y ou May Need Y ou ma y need to referen ce the following d ocumentation when perfor ming the pro cedures in thi s guide: • The Dell PowerEdge 4 100/180 and 4100/2 00 Sys- tems User ’ s Guide , which descr ibes sys tem featu res and technical specifications, video and small com- puter system interf ace (SCSI) device dri[...]

ix In contrast, commands presented in the Courier font ar e intended to be typed as part of an instruct ion. Example: “ Ty p e format a: to format the diskette in dri ve A. ” • Filenames and dir ectory names are presented in lowercase bold. Examples: autoexec.bat an d c:wi ndows • Syntax li nes consist of a command and all its possible par[...]

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Intr oduc tion 1- 1 Chapter 1 Introduction D ell ® Po werEdge ™ 4100/180 and D ell Power- Edge 4100 /200 syst ems are high -speed, upg radable servers that offer a number of signif icant service and upgrade featu res. The Dell PowerEdge 41 00 systems’ service f eatures make troubles hooting easy and ef fective. Ever y system includes CD-based [...]

1-2 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide • Chap ter 1 1, “ Gett ing Help, ” describes the help tools Dell pr ovides t o assist you sh ould you hav e a prob- lem with the computer . It also explains how and when to call Dell for techni cal assistance. • If you are performin g troubleshoo t[...]

Checki ng the Basics 2-1 Chapter 2 Checking the Basics I f a Dell PowerEdge 4100 computer system is no t work- ing as expe cted, start yo ur troubleshoot ing with the procedures in th is chapter . This chapter guides you through some in itial checks and procedures that can so lve basic compu ter problems. It can also dir ect you to the appropriate [...]

2-2 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide 6. V erify the settings in the System Setup pr ogram as exp lained in “ The System Setup P rogram ” found later in this cha pter . Is the problem resolved? Ye s . The system con figuration information was incorrect. Y ou have fixed the problem. No. Go [...]

Checki ng the Basics 2-3 Figure 2-1. Back Panel Features parallel por t connector A C power receptacle serial por t 1 connector mouse connector ke yboard connect or serial por t 2 connector video connector ser v er-manage ment serial por t security cable slot[...]

2-4 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide Figure 2-2. Switches and Controls Complete the following p rocedure to check all the con- nections and switches: 1. T urn off the system, including any attached peripherals (such as the monitor , keyboard, printer , external drives, scanners, or plott ers)[...]

Checki ng the Basics 2-5 No. Go to “ T roubleshootin g the Keyboar d ” in Chap- ter 6. 9. Is the mouse or printer operating pr operly? Ye s . Continue with “ Look and Listen ” fou nd next i n this chapter . No. Go to “ T roubleshooting I/O Ports ” in Chapt er 6. L ook and Listen Looking at and listening to the syst em is important in de[...]

2-6 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide If after looking and l istening to t he computer you have not resolved the problem, co ntinue with the instructio ns in “ The System S etup Pr ogram ” found nex t in this chapter . T he System Setup Program Y ou can eas ily correct certain sys tem prob[...]

Mess ages and Codes 3-1 Chapter 3 Messages and Codes A pplicati on programs, operating systems, and the computer itself are capab le of identifying problem s and alerting you to them. When a problem o ccurs, a message may appear o n the monitor screen, or a beep code may sound. Several diffe rent types of messages can indicate when the system i s n[...]

3-2 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide T able 3-1. Syste m Messages Messag e Cause Action System battery is dead - Replace and run Setup The battery on the sys- tem board is dead. Replace the battery o n the system board, an d run the System Setup program to res tore the system con figuration i[...]

Mess ages and Codes 3-3 Keyboard con- troller error A cable or connector may be loose, or the keyboard controller may be fa ulty . Check the key board cable and conn ector for proper co nnec- tion. If the problem persists, ru n the Keyboard T est Gro up in the system diagnostics to determine whet her the keyboard or keyboard controller is faulty . [...]

3-4 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide Stepping of CPU2 is less than sA1 - System halted! A Pentium Pro micro- processor that is not suppor ted by the s ystem is installed in the PROCESSOR2 socket. Replace the microp rocessor with a correct version of the Pen- tium Pro micropro cessor from Dell[...]

Mess ages and Codes 3-5 S yst em Be ep Cod es When error s occur during a boot routine that cann ot be reported on the monitor , the computer may emit a series of beeps that identify the problem. The beep code is a pat- tern of sounds: f or example, one beep, follow ed by a second beep, and then a burst of three beeps (code 1-1-3 ) means that the c[...]

3-6 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide W arni ng Messages A warning message alerts you to a po ssible problem and asks you to do something before execution continues. For example, befor e you format a di skette, a message may warn yo u that you may l ose all data on the disket te as a way to pr[...]

Mess ages and Codes 3-7 A lert Log Messages From the Dell HIP Program The Dell Hardware Inst rumentation Package (HIP) server man agement appli cation program generates alert messages w hich appear in the s imple netw ork manage- ment protocol (SNMP) trap log file. T o see the trap log, select any enterprise under the SNMP trap log icon. (More info[...]

3-8 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide Memory ECC fault detected. An ECC error has occurred in sys - tem memory . Run the appropriate m emory test(s) in the system diagnostics . See Chapte r 5, “ Running the System Diagnostics, ” for more informatio n. Physical drive failure detected. A phy[...]

Mess ages and Codes 3-9 S CSI Hard-Disk Drive Indi cator Codes The three light-emitting diode (LED) indicators adjacent to each of the s ix SCSI hard-disk d rive bays provide informatio n on the stat us of the SCSI h ard-disk dr ives. The SCSI backplane firmware controls the drive on line and drive fault indicato rs, while the drive access indicato[...]

3-10 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide T able 3- 4. SCSI H ard-Disk Dr ive Indicat or Pattern s Condition Indicator Pat tern Identify drive All three driv e status indicators blink s imulta- neous ly . Drive being pre pared for remo val The three drive status indicators are f lashed sequential[...]

Finding Softwa re Solutions 4-1 Chapter 4 Finding So ftware Solutions B ecause most co mputers have severa l application pro- grams installed in additi on to the operating system, isolat ing a softw are problem can be confus ing. Soft ware errors can also appear to be hardware malf unctions at firs t. So ftwa re pro ble ms can resul t from the foll[...]

4-2 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallati on and T roublesho oting Gu ide Input Errors If a specific key o r set of keys is pressed at the wrong time, a progr am may give you unex pected results . See the documentation that came with the application program to make sure that the valu es or characters you are entering are valid[...]

Runni ng the Sys tem Diagn ostics 5-1 Chapter 5 Running the System Diagnostics U nlike many diagnosti c programs , Dell’ s syst em diag- nost ics helps you check the compu ter ’ s hardware without any addi tional equipmen t and without destroying any data. By using the di agnostics, y ou can have co nfidence in the com puter syst em’ s operat[...]

5-2 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide S tarting the S ystem Diagnostics The system diagnostics is run directly from the Dell Server Assistant CD. See Chapter 2, “ Using the Dell Ser ver Assistant CD ” in th e system User’ s Guide for info rmatio n on runni ng the CD. Follow these steps t[...]

Runni ng the Sys tem Diagn ostics 5-3 H ow to Use the System Diagnostics When you select RUN SPECIFIC TESTS from the Diagnos- tics Menu, the main screen of the diagnostics ap pears (see Figure 5-2) . The main screen lists the diagnostic test groups , gives inform ation about the configuration of the computer system, and allows you to s elect catego[...]

5-4 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide C onfirming the System Configuration Infor mation When you boot the s ystem from the Del l Server As sistant CD, the system diag nostics checks the system co nfigura- tion information and displays it in the System Configurat ion area on t he main screen. T[...]

Runni ng the Sys tem Diagn ostics 5-5 are displayed: ALL , ONE , CLEAR ALL , KEY-H ELP , and QUIT MENU . T o select all the test groups, press the < ENTER > ke y whe n ALL is highlighted in the Select menu. T o select an individual test grou p, highlight the test group and press the < SP ACEBAR > or highlight ONE and p r e s s < ENTE[...]

5-6 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide . Options T able 5-1 lists all of the poss ible values for each glob al parameter of OP TIONS . A brief description of each param- eter follows the table. T o change OPT IONS parameters, press the < SP ACEBAR >, the left- and right-ar row keys, or th[...]

Runni ng the Sys tem Diagn ostics 5-7 Pause fo r User Response If this parameter va lue is set to YES , the diagnostics pauses when on e of the following o ccurs: • Y our interaction is ne eded to verif y the V ideo T est Group scr eens or the Keyboard T est Gro up key func- tions or other types of interact ion such as inserting a diskette. • T[...]

5-8 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide Te s t L i m i t s NOTE: The diagnostics program sets default limits on all tests. The only r eason to ch ange the defaul t would be t o limit the amount of testing done. The RAM T est Group, the V ideo T est Group, the Diskett e Drives T est Grou p, the H[...]

Runni ng the Sys tem Diagn ostics 5-9 Quit Selecting QUIT from the Main menu exits the diagnostics and retu rns you to your operati ng system environment. T ests in the System Diagnostics T o troubleshoot compo nents or devices, run the app ropri- ate test (test gro up or subtest) in the diag nostics. The diagnostics exercis es the functional compo[...]

5-10 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide Vi d e o Vi d e o M e m o r y Te s t V ideo Hardware T est T ext Mode Character T est Te x t M o d e C o l o r Te s t T ext Mode Pages T est Graphics Mode T est Color Palett es T est Solid Color s T e st T ests the vid eo subsyst em and monit or by checki[...]

Runni ng the Sys tem Diagn ostics 5-1 1 E rror Message s When you run a test gro up or subtes t in the diagn ostics, error messages may result. These particular e rror mes- sages are not co vered in this chapter because the errors that generate these messages can be reso lved only with Dell technical assistance. Record the mess ages on a copy of th[...]

5-12 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide • The computer p eriodically locks up (becomes un- usable and must be rebooted), especially at dif ferent places and times in d ifferent pr ograms. • Y ou get parity errors (any error message that con- tains the word pa rity ) at any time d uring oper[...]

Runni ng the Sys tem Diagn ostics 5-13 The System Set T est Group also verifies the p roper oper- ation of other co mputer componen ts, such as the speaker , that are not tested elsewhere in the diagnostics. The following sy mptoms usually s uggest a problem w ith a component or sub assembly that warrants running a Sys- tem Set subtest: • A progr[...]

5-14 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide Many of these tests display characters or graphics on the screen for you to verify . Samples of these screens are show n in App endi x B, “ Diagnosti c V ideo T ests. ” NOTE: The default limit for test ing super video graphi cs array (SVGA) mod es is [...]

Runni ng the Sys tem Diagn ostics 5-15 • When you press a key and the response is diffe rent from th e usual respo nse or the respo nse you antici - pated, the key contact may be damaged. Run t he Keyboard In teractive T est. • When a key does not work at all, run all of the sub- tests i n the Keyb oard T est Group. M ouse T es t The Mouse T es[...]

5-16 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide • A diskette can not be pr operly formatt ed, or format error messages appear on the scr een. • Data on diskettes is corr upted or lost; these problem s may be intermittent. H ard-Disk Drives (Non-SCSI) T est Group The subtests in the Hard-Disk Drives[...]

Runni ng the Sys tem Diagn ostics 5-17 run th e subtests in the Serial/Inf rared Ports T est Grou p to check the hardware. Althou gh the follo wing symptoms can be caused by faulty peripherals or software errors, they migh t also su ggest a port p roblem: • If a pe ripheral works i ntermitten tly or produces intermittent errors, the port may be f[...]

5-18 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide • If the softwar e and the diagnostics do n ot recognize that you have a parallel p ort, you sh ould check the P ARALLEL PORT c ategory i n the Syst em Setup pro- gram, and if necessa ry , run the appropriate sub test in the Parallel Port s T est Group.[...]

Chec king t he Equ ipmen t 6-1 Chapter 6 Checking the Equipment T his chap ter provid es troub leshooting procedures for equipment that connects directly to the input/output (I/O ) panel of the computer , such as the mo nitor , keyboard, mouse, or printer . Bef ore performing any of the pr oce- dures in this ch apter , see “Checking Connections a[...]

6-2 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide 7. Run the V ideo T est Gr oup in the sys tem diagnos - tics agai n. Do the tests complete successfully? Ye s . The monitor mus t be replaced. See Chap ter 1 1, “ Getting H elp, ” for instructions on obtain ing tech- nical assistance. No. If a video ex[...]

Chec king t he Equ ipmen t 6-3 • A fault y cable between the I/O port and the periph- eral device • A fault y periphera l device • Incorrect settings in the System Setup program • Incorrect settings in the system ’ s configuration files • Faulty I/O port logic on the system board NOTE: W ith certain modems installed, su btests in the Se[...]

6-4 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide T roubleshooting a Parallel Printer If the proced ure in the preceding s ubsection, “ T rouble- shooti ng the B asic I /O Funct ions, ” indicates that the problem is with a parallel p rinter , fo llow these steps: 1. T urn off the parallel printer and [...]

Checki ng Inside the Compu ter 7-1 Chapter 7 Checking Inside the Computer T his chap ter provid es troub leshooting procedures for components ins ide the computer . Before y ou start any of the procedures in this chapter , do the following: • Perform the proced ures described in “Ch ecking Con- nections and Switches” an d “The System Setup [...]

7-2 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide Removing the Computer Co vers Use the following procedure to remove th e computer covers: 1. Observe the W ar ning f or Y our P erson al Saf ety an d Protection of the Equipment described earlier in thi s chapter . Also observe the safety instructions at t[...]

Checki ng Inside the Compu ter 7-3 Figure 7-2. Removing the Computer Covers Replacing the Computer Covers Use the following pro cedure to replace a computer cover: 1. Check all cable connections, especially those that might have come loose during your work. Fold cables out of the way s o that they do not catch on the computer cover . 2. Check that [...]

7-4 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide R emoving the Front Bezel Use the following pro cedure to remove th e front bezel: 1. Remove the computer covers. See the previous subsection, “ Remo ving the Com- puter C overs. ” 2. Release the two tabs on ea ch side of the bezel. 3. Slide the fro nt[...]

Checki ng Inside the Compu ter 7-5 Figure 7-4. Inside the Chassis — Front/Left Side V iew external drive b ays (4) internal drive bays (6) control panel system board microproces sor sockets expansion slots[...]

7-6 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide Figure 7-5. Inside the Chassis — Back/Right Side V iew R esponding to a Dell HIP Alert Message The Dell Hardware Inst rumentation Package (HIP) server manag ement application program mon itors critical system voltages and temperatures, the system cooling[...]

Checki ng Inside the Compu ter 7-7 2. Remove the computer covers. See “ Removi ng the C omputer Co vers ” found earli er in this chapter . 3. Let the computer dry for at leas t 24 hours. Make sure t hat it is t horoughly dry before proceeding. 4. Remove all expa nsion cards insta lled in the computer . 5. Replace the computer covers, reco nnect[...]

7-8 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide configuration information when th e computer is turned off , the battery may be defective. Follow these steps to troubleshoot the battery: 1. T urn off the system, including any attached peripherals, and disconnect all the AC power cables fr om their power[...]

Checki ng Inside the Compu ter 7-9 4. Slide the power supply out of the chassis (see Fig- ure 7-7). Figure 7-7. Removing the Pow er Supply 5. Check that the locking switch on the new power supply is s et to the “ off ” position, then slide the power supply into the chassis. 6. T urn the locking knob clock wise until the replace- ment power supp[...]

7-10 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide Replacing a Cooling Fan Follow these steps to r eplace a defective cooling fan. 1. Remove the left computer cover . See “ Removi ng the C omputer Co vers ” found earli er in this chapter . 2. Identify the defective coo ling fan. 3. Disconnect the cool[...]

Checki ng Inside the Compu ter 7-1 1 3. Remove the left computer cover . See “ Removi ng the C omputer Co vers ” found earli er in this chapter . 4. V erify that each expansion card is firmly seated in its connector . Are the expans ion cards properly seated in their connectors? Ye s . Go to step 6. No. Go to step 5. 5. Reseat the expansion car[...]

7-12 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide 13. Replace the left computer cover , r econnect the system to AC pow er , and tur n it on . 14. Enter t he System Se tup program, and update the system config uration informat ion. See Chapter 4, “ Using the System Setup Pr ogram, ” in the Us er ’ [...]

Checki ng Inside the Compu ter 7-13 5. Reseat the DIMMs in their sockets. See “ Adding Mem ory ” in Chapter 8 for in structions on re movi ng an d repl acing DIMM s. 6. Replace the computer cover , reconnect the system to AC power , and turn it on. 7. Enter the System Setup program and check the T OT AL MEMOR Y or SYSTEM MEMORY category aga in.[...]

7-14 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide 4. Check the system-board configuration jumpers. See T able C-1 for a list of the system board jump ers and their settings. Is the on-board video jumper set correctly? Ye s . Go to step 9. No. Go to step 5. 5. Corr ect the configuration jumper setting on [...]

Checki ng Inside the Compu ter 7-15 8. T urn off the sy stem, disconnect it fr om AC power , and remove the co mputer cover . 9. Reinstall one of the expansion cards you remove d in step 3, and repeat st eps 4 an d 5. 10. R un th e Syst em Se t T est Gr oup ag ain. Do the tests complete successfully? Ye s . Go to step 1 1. No. Go to step 12. 1 1. R[...]

7-16 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide 2. If the system configuration settings are incorrect, make the necessary corr ections in the System Setup program, and then reboot the sy stem. 3. Run the Diskette Drives T est Group in the system diagnostics to see whether the diskette d rive sub- syste[...]

Checki ng Inside the Compu ter 7-17 14. Repeat steps 1 and 2. V erify that the drive ’ s ter- minator is installed and that the drive-select jumper i s set to the DS1 pos ition. NOTE: Some diskette drives may r equir e you to r emove the drive from the comp uter to access the ter- minator and dr ive-select jumper . For information about the drive[...]

7-18 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide 5. T urn off the system, including any attached peripherals, and disconnect all the AC power cables fr om their power sources. 6. Remove both computer covers. See “ Removi ng the C omputer Co vers ” found earli er in this chapter . 7. Check the SCSI c[...]

Checki ng Inside the Compu ter 7-19 SCSI Hard-Disk Drive T roubleshooting Use the f ollowing pro cedure to troubl eshoot a har d-disk driv e pro blem. 1. If the on-board SCSI host adapter is being used to control the SCSI backplane board , restart the system a nd press < F2 > to enter the System Setup program. Is the ON-BOARD SCSI A category [...]

7-20 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide 9. Reseat the cable connectors , reconnect the com- puter and peripherals to their AC power sources, and turn them on. Is the problem resolved? Ye s . The cable conn ections were faulty . Y ou have fixed the problem. No. Go to step 10. 10. P artitio n and[...]

Installi ng System Boa rd Option s 8-1 Chapter 8 Installing System Board Options T his chapter describes how to install the following opti ons: • Extended Industry-Sta ndard Archit ecture (EISA), Industry-Stan dard Architecture (ISA), and Perip h- eral Compon ent Interconnect (PCI ) expansion cards • Mem ory up grad es • Microprocess or upgra[...]

8-2 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide E xpansion Cards This compu ter can hold up to eight expansio n cards, five of which can b e 32-bit PCI cards. Th e system accommo- dates a mix of 32-bit EISA master or s lave cards, 32-bit PCI cards, an d 8- and 16-b it ISA cards . Figure 8-2 s hows examp[...]

Installi ng System Boa rd Option s 8-3 Connect ors EISA1 th rough EISA3 supp ort 32-b it EISA master or s lave cards, and 8- a nd 16-bit ISA cards . Con- nectors PCI4 t hrough PCI8 s upport 32 -bit PCI card s. V ideo exp ansion cards should be i nstalled i n one of the three pr imary PCI s lots (PCI 6, PCI7 , or PCI8) . Figure 8-3. Expansion-Card C[...]

8-4 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide Configuration Ut ility and delete the expans ion card fro m the configuration. See Chapter 5, “ Us ing the EISA Configurati on Util- ity , ” in the system User ’ s Guid e for instructi ons. 2. Remove the left computer cover . See “ Remo ving th e C[...]

Installi ng System Boa rd Option s 8-5 Performing a Memory Upgrade Use the fol lowing procedur e to perfor m a memory upgrade to the system board: 1. Remove the left computer cover . See “ Remo ving th e Co mpute r Co vers ” in Chapter 7. 2. Locate the DIMM sockets in which you will install or replace DIMMs. Figure 8-1 s hows the location of th[...]

8-6 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide 6. Enter the EISA Config uration Utility . Then save the configuration an d exit the utility . Running the EISA Conf iguration Utility and saving the configuratio n is required f or the system to recog- nize the newly installed DIMM(s). See Chapter 5, “ [...]

Installi ng System Boa rd Option s 8-7 U pgrading the Microprocessor or Installi ng a Secondary Microprocessor In addition to the zero insertion fo rce (ZIF) socket for th e primary microproces sor on the system b oard, there is a second ZIF sock et to accommodate a second ary micro- processor . The secondary microprocess or must have the same oper[...]

8-8 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide T o remove the microprocesso r chip, pull the socket release lever straight up until th e chip is released (see Figure 8-7). Then lift the chip out of the socket. Leave the release lever up so that the socket is ready for the new microprocessor . Figure 8-[...]

Installi ng System Boa rd Option s 8-9 Figure 8-9. Installing the Microprocessor Chip 8. Place the new heat sink ( with its bonded th ermal interface pad) on top of the micr oprocessor chip (see Figur e 8-10). Figure 8-10. Installi ng the Heat Sink 9. Replace the micropr ocessor securing clip. Orient the cl ip as shown in Figur e 8-10, and hook the[...]

8-10 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide labeled “ 2 00MHZ. ” (See Appe ndi x C, “ Jumpers and Switches, ” for more information on jump er locations.) 1 1. Replace the left computer cover . 12. If you have upgraded the micro processor to a faster on e, remove the old badge fr om the fro [...]

Installi ng System Boa rd Option s 8-1 1 2. Remove the left computer cover . See “ Remo ving th e Co mpute r Co vers ” in Chapter 7. 3. Remove the battery . Pry the bat tery out of its so cket with your fi ngers or a blunt, noncondu ctive object, such as a plastic screwd river . 4. Install the new battery with the “ + ” side fa cing up (see[...]

8-12 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide[...]

Installin g Drives i n the External Bays 9-1 Chapter 9 Installing Drives in the External Bays T he external drive bays at the front of the Dell Power- Edge 4100 system hold up to four user-acces sible, half- height 5 .25- or 3.5 -inch devices, typ ically diskett e, tape, CD-ROM, or digital audio tape (D A T) driv es. A 3.5-inch diskette drive and s[...]

9-2 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide B efore Y ou Begin This chapter describes how to inst all the following opti ons: • Drives that use the computer ’ s built-in dis kette drive controller . • T ape driv es that use a controller card NOTE: If you ar e installing a SCSI har d-disk drive[...]

Installin g Drives i n the External Bays 9-3 The power con nectors are keyed to avoid incor rect inser- tion; do not force two connectors t ogether if th ey do not fit properly . A ribbon cable (see Figure 9-4) functions as the interface cable for most types o f drives. Figure 9-4. Header Connector Most interface conn ectors are keyed for cor rect [...]

9-4 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide SCSI ID Numbe rs Each device attached to the Ultra/Narrow SCSI host adapter must have a unique SCSI identification (ID ) number fro m 0 to 7. When SCSI dev ices are shipped from Dell, the d efault SCSI ID numbers are assigned as follows: • The computer ?[...]

Installin g Drives i n the External Bays 9-5 Figure 9-6. Attaching Drive Rails 2. Remove the computer covers a nd front bezel. See “ Removi ng the Computer Co vers ” and “ Re mov- ing the Front Bezel ” in Cha pter 7 . 3. Slide the new driv e into its bay until it sn aps securely into place. If necessary , you can adjust drive alignment by r[...]

9-6 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide Figure 9-7. Cable Connections for a SCSI Device in the External Drive Bays 5. Check all cable connections that may have been loosened during this procedur e. Arrange cables so they will not cat ch on the computer cover or block the a irflow of the fan s or[...]

Installin g Drives i n the External Bays 9-7 or switches that m ust be set to work with the system, verify or change the settings as necessary . 2. Remove the comp uter covers a n d f r o n t b ez el . See “ Removi ng the Computer Co vers ” and “ Re mov- ing the Front Bezel ” in Cha pter 7 . 3. Slide the new driv e into its bay until it sn [...]

9-8 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide 3. Install the contr oller card in an expansion slot. See “ Install ing an Expans ion Card ” in Chapter 8. 4. Replace the left computer cover . 5. Connect the tape driv e ’ s interface/DC power cable to the external connector on the controller card; [...]

Installin g Drives in th e Internal Bays 10-1 Chapter 10 Installing Drives in the Internal Bays T his chapter de scribes how to install and configur e small computer s ystem interface (SCSI) hard-disk d rives in the computer’ s six internal d rive bays. (See Chapter 9, “Installing Drives in the External Bays,” for informati on on installing S[...]

10-2 Dell Po werEdge 410 0/180 and 4100/200 Sy stems Ins tallation and T roubleshooti ng Guide Figure 10-1. Internal Drive Har dware I nstalling SCSI Hard-Disk Dri ves in the Inte rnal Drive Bays SCSI hard- disk drives are supplied by Dell in speci al drive carriers that fit in th e internal drive bays (s ee Fig- ure 10-2). The printed circuit boar[...]

Installin g Drives in th e Internal Bays 10-3 Removing a SC SI Hard-Disk Drive Remo ve a SCSI hard -disk d rive f rom an i ntern al dri ve bay a s follow s: 1. I f a Po werE dge Ex pand able R AID Cont ro ller host adapter card is not installed in the computer , turn off th e system. 2. Release the carrier by pulling down the pla stic drive handle.[...]

10-4 Dell Po werEdge 410 0/180 and 4100/200 Sy stems Ins tallation and T roubleshooti ng Guide S CSI Hard-Disk Dr ive Indicator Patterns The three light-emitting diode (LED) indicators adjacent to each of the s ix SCSI hard-disk d rive bays provide informatio n on the stat us of the SCSI h ard-disk dr ives. The SCSI backplane firmware controls the [...]

Installin g Drives in th e Internal Bays 10-5 2. Remove the computer cover . See “ Remo ving th e Co mpute r Co vers ” in Chapter 7. 3. Remove the Ultra /Wide SCSI cable from the computer . • One end of th e cable attaches to the SCSI host adapter connecto r labeled “ SCS I BACK - PLANE ” on the system bo ard. • The cable ’ s other en[...]

10-6 Dell Po werEdge 410 0/180 and 4100/200 Sy stems Ins tallation and T roubleshooti ng Guide Figure 10-3. Cable Configuration for a PowerEdge Expa ndable RAID Controller Host Adapter Card Ultra/Wide SCSI host adapter connector (SCSI BACKP LANE) SCSI hard-disk drive bays (6) SCSI backplane board Ultra/Wide SCSI interface cable to SCSI backplane Po[...]

Installin g Drives in th e Internal Bays 10-7 Figure 10-4. Daisy-Chaining External SCSI Devices 9. Replace the computer cover , and reconnect the computer and peripherals to their power sources. 10. Connect the external device(s) t o power . For each external d evice, plug the socket end of the power cable into the alternating current (AC) po wer r[...]

10-8 Dell Po werEdge 410 0/180 and 4100/200 Sy stems Ins tallation and T roubleshooti ng Guide[...]

Gettin g Help 1 1-1 Chapter 1 1 Getting Help T his chapter describes the too ls Dell provides to help you when you have a problem with a computer sy stem. It also tells you when and how to call Dell Computer Cor- poration for technical o r customer assistance in th e following situations: • If you h ave a technical pr oblem , read the next sec- t[...]

1 1-2 D ell PowerEd ge 4100/18 0 and 410 0/200 Syst ems Install ation and T roubles hooting Guide may want t o perform, and the tool( s) you can use for help. Each tool is described later in this section . Syste m Documentati on The system docu mentation shipped with the system includes informatio n about installing hardwar e, software support util[...]

Gettin g Help 1 1-3 Commercial O nline Service s Dell can also be accessed electron ically via commercial online services, such as CompuServe ® , PRODIGY ® , America Online, and the Microsoft Network, b y using the following addresses: • CompuS erve Ty p e GO DELL . • PRODIGY Select MANUF ACTURER’S CORNER ; then select DE LL . • America O[...]

1 1-4 D ell PowerEd ge 4100/18 0 and 410 0/200 Syst ems Install ation and T roubles hooting Guide Y ou can use the BBS to do the follow ing: • Send questions to a Dell technician • Request a f ollow-up call or leave a messa ge for a Dell technical support specialist • Order part s • Download basic in put/output system (BIOS) and video d riv[...]

Gettin g Help 1 1-5 R eturning Items for War ranty Repair or Cred it Prepare all items being returned, whether for repair or credit, as follows: 1. Call Dell to obtain an auth orization number , a nd write it clearly and pro minently on the outside of the box. For the telephone number to call, see “ Dell Contact Numbers ” found later in this ch[...]

1 1-6 D ell PowerEd ge 4100/18 0 and 410 0/200 Syst ems Install ation and T roubles hooting Guide T able 1 1-2. International Dialing Codes Country (City) Internat ional Access Code Country Code City Code Australi a (Sydney) 001 1 61 2 Austria (V ienna) 900 43 1 Belgium (Br ussels) 00 32 2 Canada (N orth Y ork, Ontar io) 01 1 — Not required Czech[...]

Gettin g Help 1 1-7 Spain ( Mad rid) 07 34 1 Sweden (Upp lands V asby) 009 46 8 Switzerland (Geneva) 00 41 22 U.K. (Bracknell) 010 44 1344 U.S. (Austin, T exas) 01 1 1 Not required T able 1 1-2. International Dialing Codes (Co ntinued) Country (City) Internat ional Access Code Country Code City Code T able 1 1-3. Dell Contact Numbers Country Area L[...]

1 1-8 D ell PowerEd ge 4100/18 0 and 410 0/200 Syst ems Install ation and T roubles hooting Guide Canada (North Y ork, Ontario) NOTE: Customers in Canada call the U.S. for access to T echCo nnect BBS. Automated Order-Status System . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-433-901 4 AutoT ech (Automated techni cal support) .[...]

Gettin g Help 1 1-9 Denmark * (Horshol m) Customer Care, T echnical Support, and Sales . . . . . . . . . . . . . . . . . . . toll f ree: 800 171 62 Finland * (Helsinki) Customer Suppo rt and T echnical Support . . . . . . . . . . . . . . . . . . . . . toll free: 0800-534 55 Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

1 1-10 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide Ireland * (Bray) Customer T echnical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 -850- 543-543 Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1[...]

Gettin g Help 1 1-1 1 Luxem bour g * NOTE: Customers in Luxem bour g c all Belgiu m for sales, customer assistance , and tec hnical assistance, and the y call the Netherla nds for the SalesFax, T echFa x, and T echCo nnect BBS services. Customer T echnical Support (Brussels, Belg ium) . . . . . . . . . . . . . . . . . . toll f ree: 0800 210 9 Custo[...]

1 1-12 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide New Zealand T echnical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0800 446 255 Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Gettin g Help 1 1-13 Sweden * (Uppla nds V asby ) T echnical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 08 . . . . . . . . . . . . . . . . 590 05 199 Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 08 . . . . . . . . . . . . . . . . 590 05 169 T echConnect BBS . . . . . . . . . . . . . . . . . . [...]

1 1-14 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallation and T roubleshooti ng Guide U.S. (Austin, T e xas) Automated Order-Status System . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-433-901 4 AutoT ech (Automated techni cal support) . . . . . . . . . . . . . . . . . . . . . toll free: 1-800-2 47-9362 Customer T ec[...]

Gettin g Help 1 1-15[...]

Diagno stics Che cklist A-1 Appendix A Diagnostics Checklist B efore Y ou Call... Keep a reco rd of your di agnostic and t roubleshoot ing activities by p hotocopying the following checklis t and filling it out whenever you experience a problem with your comp uter system. If you need to call Dell Comp uter Corporation for assis- tance, you will be [...]

A-2 Dell Po werEdge 410 0/180 and 4100/200 Sy stems Ins tallation and T roubleshooti ng Guide Name: __ _________ ________ _________ ________ _________ ________ ________ _Date: ________ ________ ____ Address : _____ ________ _________ ________ ________ _________ ________ ______Phone no.: _______ _______ Service tag (bar code on the ba ck of the comp[...]

Diagno stic V ideo T ests B-1 Appendix B Diagnostic V ideo T ests T he V ideo T est Grou p of the sys tem diagnosti cs con- sists of the following seven tests, each o f which verifies a parti cular video f unction or group of f unctions: • V ideo Memory T est — Checks the integr ity of char- acters generat ed from data in the vide o memory. •[...]

B-2 Dell Po werEdge 410 0/180 and 4100/200 Sy stems Ins tallation and T roubleshooti ng Guide The f ollow ing su bse ctio ns des cribe the subtes ts o f the T ext Mode Character T est in the order in which they appear . Charact er Attribute s Subtest (80 x 25) The 80-colum n x 25-l ine character attri butes subtest dis- plays four lines of text tha[...]

Diagno stic V ideo T ests B-3 T ext Mode C olor T est The T ext Mode Color T est cont ains three subtests that check the video subs ystem ’ s abi lity to present color in text modes . The following s ubsections descr ibe these subte sts. NOTE: These subtests ar e valid for color moni tors only . Color Att ributes Subtest ( 80 x 25 ) The 80-col um[...]

B-4 Dell Po werEdge 410 0/180 and 4100/200 Sy stems Ins tallation and T roubleshooti ng Guide Color Att ributes Subtest ( 40 x 25 ) The 40-col umn x 25-l ine color att ributes subtes t is the same as the previo us subtest except that the char acters are dis played in 40-column b y 25-lin e (double -wide) text mode. T ype y if each ch aracter is dis[...]

Diagno stic V ideo T ests B-5 320 x 200 16-Color Graphics Mode Scree n The 320- x 200-pixel 16-color grap hics mode s creen dis- plays a series of Xs in 16 differ ent colors with the name of the color b eneath each X. T ype y if all the Xs are the correct colors; otherwise, type n . 640 x 200 16-Color Graphics Mode Scree n The 640- x 200-pixel 16-c[...]

B-6 Dell Po werEdge 410 0/180 and 4100/200 Sy stems Ins tallation and T roubleshooti ng Guide 320 x 20 0 256-Color Graphics Mode Scree n The 320- x 200-pixel 25 6-color graph ics mode screen display s a series of squares in 256 dif ferent color hues and intensities. T ype y if all the squares are the correct colors; otherwise, type n . 640 x 48 0 2[...]

Jumper s and Switches C -1 Appendix C Jumpers and Switches T his app endix provides specific inform ation about t he jumpe rs on t he syst em boar d. It a lso pr ovides some bas ic information on jum pers and switches and descr ibes the connectors and sockets on the various boar ds in the computer . J umpers and Switches— A General Expl anation J[...]

C-2 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallati on and T roublesho oting Gu ide on the appropriate side of the switch. In either case, do not use a pen, p encil, or other object that migh t leave a residue on the switch. jumpered unjumpered[...]

Jumper s and Switches C -3 Figure C-1. System Boar d Jumpers T able C-1. S ystem-Boa rd Jumper S ettings Jumper Setting Des cription EISA (default) The EISA Configuration Utility setting s are retained at system bo ot. The EISA Configuration Utility settin gs are cleared at next sy stem boot. (If the EISA Conf igu- ration Utility becom es corrupted[...]

C-4 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallati on and T roublesho oting Gu ide S ystem Board Labels T able C-2 lists the co nnectors and sockets located on the system board. T able C-3 lists the connectors on the SCSI backplane boar d. T able C-1. S ystem-Boa rd Jumper S ettings Jumper Setting Des cription jumpered unjumpered T abl[...]

Jumper s and Switches C -5 D isab ling a For gotten Pas sword The computer ’ s software security featur es include a supervisor p assword and a user password, which are d is- cussed in detail in Chapter 4, “ Using the Sys tem Setup Progr am, ” of the syst em User ’ s Guide . A password j umper on the system b oard enables these password fea[...]

C-6 Dell Po werEdge 410 0/180 and 4100/200 Sy stems I nstallati on and T roublesho oting Gu ide 4. Replace the computer cover , r econnect the com- puter to its power source, a nd turn it on. The existing password s are not disabled (erased) until the system boots with the PSWD jumper p lug removed. However , before you assign a new system and/or u[...]

Abbrevia tions and Ac ronyms 1 Abbreviations and Acronyms Abbrevia tion or Acronym Description A ampere(s) AC alternating current ADC analog-to-digital converter ADI Autodesk Device Interface AI artificial intelligence ANSI American National Standards Institute ASCII Amer ican Standard Code for I nfor- mat ion Int erch ange ASIC application-specifi[...]

2 Dell Po werEdge 4 100/180 a nd 4100/2 00 Systems I nstallati on and T roublesho oting Gu ide DS/DD double- sided doub le-densit y DS/HD double-sided high-densi ty DSA Dell SCSI Array ECC error correction code EDO ext ended -data out EGA en hanced graphics adap ter EIDE enhanced integr ated drive electron- ics EISA Extended Industry-S tandard Ar c[...]

Abbrevia tions and Ac ronyms 3 lpi lines per inch m meter(s) mA milliampere(s) mAh milliampere-hour(s) MB megabyte( s) MBR master boot record MDA monoch rome display ad apter MGA monoch rome graphics adapter MHz megahertz mm millimeter(s) ms millisecond(s) MS-DOS Microsoft Disk Operatin g System MTBF mean time between failures mV millivol t(s) NIC [...]

4 Dell Po werEdge 4 100/180 a nd 4100/2 00 Systems I nstallati on and T roublesho oting Gu ide tpi tracks per in ch TSR termin ate-and-stay -resident TV television UL Underwriters Laboratories UMB upper memory block UPS uninterruptib le power supply USOC Universal Service Ordering Code V volt(s) V AC volt(s) alternating current VDC volt(s) direct c[...]

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