Dell 4400 manual

www .dell.com | support.dell.com Dell™ Dimension™ 4400[...]

HINT : A HINT indicates important information that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury , or death. F or a complete list of abbreviations and acr[...]

Contents 3 Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 9 When Using Y our Computer . . . . . . . . . . . . . . . . . . . 9 Ergonomic Computing Habits . . . . . . . . . . . . . . . . . . 10 When Working In side Y our Computer . . . . . . . . . . . . . . 12 Protecting Against Electrostatic Discharge . . . . . . . . . . . 13 [...]

4 Contents Video and Monitor Problems . . . . . . . . . . . . . . . . . . . 28 If the screen is blank . . . . . . . . . . . . . . . . . . . . . . 28 If the screen is difficult to read . . . . . . . . . . . . . . . . . 29 Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . 30 Printer Problems . . . . . . . . . . . . . . . . . . . . . . [...]

Contents 5 E-Mail Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Resolv ing Other T echnical Problems . . . . . . . . . . . . . . . . 46 Reinstalling Drivers . . . . . . . . . . . . . . . . . . . . . . . . . 47 Using the Windows XP Device Driver R ollback . . . . . . . . . 48 Resolving Software and Hardware Incompatibilities . . . [...]

6 Contents Adding a Second Hard Drive . . . . . . . . . . . . . . . . . . . 78 Adding Other Drives . . . . . . . . . . . . . . . . . . . . . . . . 81 5.25-Inch Devices . . . . . . . . . . . . . . . . . . . . . . . 81 3.5-Inch Devices . . . . . . . . . . . . . . . . . . . . . . . . 84 Closing the Computer Cover . . . . . . . . . . . . . . . . . . . [...]

Contents 7 One- Y ear Limited Warranty (Canada Only) . . . . . . . . . . 133 T wo- Y ear Limited Warranty (Canada Only) . . . . . . . . . . 135 Three- Y ear Limited Warranty (Canada Only) . . . . . . . . . 138 "T otal Satisfaction" Return P olicy (U.S. and Canada Only) . . . . . . . . . . . . . . . . . . . . 142 One- Y ear End-User Manufa[...]

8 Contents[...]

9 As you use your computer , observe the following safe-handling guidelines. When Using Y our Computer CAUTION: Do not operate your computer with any cover(s) (including the computer cover , filler brackets, front-panel inserts, and so on) removed or opened. • T o help avoid damaging your computer , be sure that the voltage selection switch is se[...]

10 www .dell.com | support.dell.com • T o help prevent electric shock, plug the computer and device power cables into properly grounded power sources. These cables are equipped with 3-prong plugs to help ensure proper grounding. Do not use adapter plugs or remove the grounding prong from a cable. If you must use an extension cable, use a 3-wir e [...]

11 • Adjust the tilt of the monitor , its contrast and brightness settings, and the lighting around you (such as overhead lights, desk lamps, and the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor scr een. • Use a chair that provides good lower back support. • Keep your for earms horizontal with your wr[...]

12 www .dell.com | support.dell.com When W o rking Inside Y our Computer Before you open the computer cover , perform the following steps in the sequence indicated. CAUTION: Do not attempt to service the computer yourself, except as e xplained in this guide and elsewhere in Dell documentation. Always follow installation and service instructions clo[...]

13 3 Ground yourself by touching an unpainted metal surface at the back of the computer before touching anything inside your computer . While you work, periodically touch an unpainted metal surface on the computer to dissipate any static electricity that might harm internal components. 4 Disconnect any devices connected to the computer , including [...]

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www .dell.com | support.dell.com SECTION 1 Connecting a Printer T ransferring Infor mation to a New Computer (Windows XP Only) Setting Up a Home and Office Network (Windows XP Only) T ur ning Off the Computer[...]

16 Setting Up www .dell.com | support.dell.com See the documentation that came with the printer for any recommended preparation procedur es, such as: • Removing the packaging • Installing the toner or ink cartridge • Loading paper Then follow the instructions that came with the printer to connect it to the computer . If no information is prov[...]

Setting Up 17 2 Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws. Attach the cable to the parallel connector on the printer and snap the two clips into the two notches. 3 T urn on the printer and then turn on the computer . If the Add New Hardware Wizard window appears, click Cancel . 4 Install [...]

18 Setting Up www .dell.com | support.dell.com HINT : Y our computer has two USB connectors on the back panel and two USB connectors inside the door on the front panel (see page 61). Installing the Printer Driver F ollow the instructions that came with the printer to install printer drivers. If no was information was provided with the printer , the[...]

Setting Up 19 T o check if your printer driver is installed on a computer running the W indows XP operating system, click the Start button, click Control P anel, click P rinters and Other Hardware , and then click V iew installed printers or fax printers . If your computer runs W indows 2000, click the Start button, point to Settings , and then cli[...]

20 Setting Up www .dell.com | support.dell.com W indows XP provides a Network Setup W izard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click the Start button, point to All P r ograms—> Accessories—> Communications , and then click Network Setup Wiza[...]

Setting Up 21 Windows 2000 1 Save and exit any programs and files you have open. 2 Click the Start button, and then click Shut Down . 3 Click the pull-down menu under What do you want the computer to do? . 4 Click Shut down and then click OK . The computer automatically turns off after the shutdown process finishes. 5 T urn off your monitor and any[...]

22 Setting Up www .dell.com | support.dell.com[...]

www .dell.com | support.dell.com SECTION 2 Finding Solutions Accessing Help Files P ower Problems Start-Up Error Messages Video and Monitor Problems Sound and Speaker Problems Printer P roblems Scanner Problems Modem Problems Mouse Problems Keyboard P roblems Drive Problems Network Problems Microsof t ® Windows ® Er ror Messages General Program P[...]

24 Solving Problems www .dell.com | support.dell.com Sometimes it’s difficult to figure out wher e to go for answers. Use this chart to help you quickly find the answers to your questions. See page 26. See page 27. Get technical assistance from Dell. See page 100.[...]

Solving Problems 25 See page 28. See page 30. See page 31. See page 34. See page 36. See page 37. See page 37. See page 40. See page 43. See page 33. See page 41. See page 44. See page 46. See page 46.[...]

26 Solving Problems www .dell.com | support.dell.com HINT : See the Te l l M e How help file for information on the standby mode. T O ACCESS THE T ell Me How HELP FILE Microsoft ® Win do w s ® XP 1 Click the Start button, and then click Help and Support . 2 Click User and system guides , and then click User ’s guides . 3 Click T ell Me How . Wi[...]

Solving Problems 27 T EST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. C HECK THE POWER CABLE CONNECTION — Be sure that the power cable is firmly inserted into the electrical outlet and the computer power connector . C ONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET[...]

28 Solving Problems www .dell.com | support.dell.com If the screen is blank HINT : See the documentation that come with your monitor for fault indications and troubleshooting procedures specific to your monitor . C HECK THE VIDEO CABLE CONNECTION — Check for bent pins (most video cable connectors have missing pins, but not bent pins). Ensure that[...]

Solving Problems 29 If the screen is difficult to read A DJUST THE CONTRAST AND BRIGHTNESS — See the documentation that came with your monitor for instructions on adjusting the contrast and brightness. M OVE THE SUBWOOFER AWAY FROM THE MONITOR — If your speak er system includes a subwoofer , ensur e that the subwoofer is at least 2 ft (60 cm) a[...]

30 Solving Problems www .dell.com | support.dell.com HINT : The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, make sure that you did not turn the player volume down or off . A DJUST THE W INDOWS DISPLAY SETTINGS Wi nd ow s XP 1 Click the Start button, and then click Control P anel [...]

Solving Problems 31 HINT : If you need technical assistance for your printer , call the printer ’s manufacturer (see the documentation that came with the printer for the correct phone number). Dell does not cover the printer ’s warranty . If you cannot print to a parallel port printer R UN THE SPEAKER DIAGNOSTICS — Some speak er systems have [...]

32 Solving Problems www .dell.com | support.dell.com If you cannot print to a USB printer V ERIFY THAT THE PRINTER IS RECOGNIZED BY W INDOWS Wi nd ow s XP 1 Click the Start button. 2 Click Control P anel . 3 Click P rinters and Other Hardware . 4 Click V iew installed printers or fax printers . If the printer is listed, right-click the printer icon[...]

Solving Problems 33 HINT : If you need technical assistance for your scanner , call the scanner ’s manufacturer (see the documentation that came with the scanner for the correct phone number). Dell does not cover the scanner ’s warranty . V ERIFY THAT THE PRINTER IS RECOGNIZED BY W INDOWS Wi nd ow s XP 1 Click the Start button. 2 Click Control [...]

34 Solving Problems www .dell.com | support.dell.com HINT : Connect the modem to an analog telephone jack only . The modem does not operate while it is connected to a digital telephone network. R EINSTALL THE SCANNER DRIVER — Reinstall the scanner driver . See the scanner documentation for instructions. C HECK FOR INTERRUPT REQUEST CONFLICTS — [...]

Solving Problems 35 V ERIFY THAT THE MODEM IS COMMUNICATING WITH W INDOWS Wi nd ow s XP 1 Click the Start button, and then click Control P anel . 2 Click P rinters and Other Hardware . 3 Click Phone and Modem Options . 4 Click the Modems tab. 5 Click the COM port for your modem. 6 Click P roperties , click the Diagnostics tab, and then click Query [...]

36 Solving Problems www .dell.com | support.dell.com I F YOU CONNECTED THE MOUSE BEFORE TURNING ON THE COMPUTER , RECONNECT THE MOUSE CABLE 1 P ress <Ctrl><Esc> to display the Start menu. 2 In W indows XP , type u , press the keyboar d arrow keys to highlight Shut down or T urn Off , and then press <Enter>. In W indows 2000, press[...]

Solving Problems 37 If you cannot save a file to a floppy disk C HECK FOR INTERRUPT REQUEST CONFLICTS — See page 49. R ECONNECT THE KEYBOARD CABLE — Shut down the computer (see page 20), reconnect the keyboar d cable as shown on the ST AR T HERE sheet for your computer , and then restart the computer . C HECK FOR INTERRUPT REQUEST CONFLICTS —[...]

38 Solving Problems www .dell.com | support.dell.com If you cannot play a music CD or install a program from a CD HINT : High-speed CD drive vibration is normal and may cause noise. This does not indicate a defect in the drive or the CD. C ANNOT SAVE FILES TO A FLOPPY DISK — Ensure that the floppy disk is not full or write-protected (locked). See[...]

Solving Problems 39 If you cannot play a DVD movie HINT : Because of different worldwide file types, not all DVD titles work in all DVD drives. If the CD-RW drive stops writing HINT : If you disable standby mode to write to a CD-RW drive, remember to reenable standby mode when you finish writing to the CD. A DJUST THE W INDOWS VOLUME CONTROL — In[...]

40 Solving Problems www .dell.com | support.dell.com If you have a hard drive problem C HANGE THE WRITE SPEED TO A SLOWER RATE — The CD-RW drive must receive a steady str eam of data when writing. If the stream is interrupted, an error occurs. Closing all programs before writing to the CD-R W may also alleviate the problem. R UN C HECK D ISK 1 In[...]

Solving Problems 41 ® ® C HECK FOR INTERRUPT REQUEST CONFLICTS — See page 49. x : IS NOT ACCESSIBLE . T HE DEVICE IS NOT READY — Insert a disk into the drive and try again. A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS : / : * ? “ < > |— Do not use these characters in filenames. N OT ENOUGH MEMORY OR RESOURCES . C LOS[...]

42 Solving Problems www .dell.com | support.dell.com A REQUIRED .DLL FILE WAS NOT FOUND — The program that you ar e trying to open is missing an essential file. T o remove and then reinstall the program: Wi nd ow s XP 1 Click the Start button. 2 Click Control P anel . 3 Click Add or Remove P rograms . 4 Select the program you want to remove. 5 Cl[...]

Solving Problems 43 A program crashes A program stops responding A program error causes the system to lock up HINT : Check Disk may r un when you restart the computer . F ollow the instr uctions on the screen. A solid blue screen appears HINT : Check Disk may r un when you restart the computer . F ollow the instr uctions on the screen. S EE THE SOF[...]

44 Solving Problems www .dell.com | support.dell.com A program is designed for an earlier Windows operating system If you have a problem with your Internet connection R UN THE P ROGRAM C OMPATIBILITY W IZARD W indows XP provides a Program Compatibility W izard that configures a program to run in an environment more similar to older W indows operati[...]

Solving Problems 45 T URN OFF CALL WAITING ( CATCH - PHONE )— See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties. Wi nd ow s XP 1 Click the Start button, and then click Control P anel. 2 Click P rinters and Other Hardware , and then click Phone and Modem Options. 3 [...]

46 Solving Problems www .dell.com | support.dell.com E NSURE THAT YOU ARE CONNECTED TO THE I NTERNET — W ith the Outlook Express e-mail program open, click Fi l e . If W ork Offline has a check next to it, click the check to r e move it and connect to the Internet. C ONTACT YOUR I NTERNET SERVICE PROVIDER — Contact your Internet service provide[...]

Solving Problems 47 NOTICE: The Dell | Support website and the Dell Dimension R esourceCD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly . A driver is a software program that allows a har dware device controller to function properly and to communicate with t[...]

48 Solving Problems www .dell.com | support.dell.com HINT : The R esourceCD displays drivers only for hardware that Dell installed at the time of purchase. If you installed any additional hardware, those drivers may not be displayed by the Re s o u r c e C D . If those drivers are not displayed, exit the R esourceCD program and refer to the documen[...]

Solving Problems 49 W indows XP and W indows 2000 IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured. Windows XP T o check for conflicts on a computer running W indows XP : 1 Click the Start button, and then click Control P anel . 2 Click P erformance and Maintenance , [...]

50 Solving Problems www .dell.com | support.dell.com Windows 2000 T o check for conflicts on a computer running W indows 2000: 1 Click the Start button, point to Settings , and click Control P anel . 2 In the Control P anel , double-click System . 3 Click the Hardware tab. 4 Click Device Manager . 5 Click Vi e w , and then click R esources by conne[...]

Solving Problems 51 W indows XP provides a System Restore featur e that allows you to return your computer to an earlier operating state if changes to the computer ’s hardwar e or software (including new hardwar e or program installations), or other system settings, have left the computer in an undesirable operating state. Y ou can also undo the [...]

52 Solving Problems www .dell.com | support.dell.com System Restore is enabled on your new computer . However , if you reinstall W indows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. T o see if System Restore is enabled: 1 Click the Start button, and then click Control Pa n e l . 2 Click P e [...]

Solving Problems 53 Restoring the Computer to an Earlier Operating State If problems occur after installing a device driver , first try using Device Driver Rollback. If that is unsuccessful, then use System Restore. NOTICE: Before restoring the computer to an earlier time, save and close all open files and close all open programs. Do not alter , op[...]

54 Solving Problems www .dell.com | support.dell.com Undoing the L ast System R estore NOTICE: Before undoing the last system restore, save and close all open files and close all open programs. Do not alter , open, or delete any files or programs until the system restoration is complete. 1 Click the Start button, point to All Programs—> Access[...]

Solving Problems 55 3 When the blue Dell logo appears, press <F12> immediately . If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft W indows desktop. Then shut down the computer and try again. 4 Use the arrow keys to select the CD-ROM option, and then pr ess <Enter>. 5 When the Windo[...]

56 Solving Problems www .dell.com | support.dell.com 14 Enter the date, time, and time zone in the Date and T ime Settings window , and then click Next . 15 If you have a network card in your computer , select the appropriate network settings. If you do not have a network card, you will not see this option. W indows XP begins to install its compone[...]

Solving Problems 57 5 When the Windows 2000 Setup scr een appears, ensure that the To setup Win2000 now , press ENTER option is highlighted. Then press <Enter>. 6 Read the information in the License Agreement screen, and then pr ess <F8> to continue. 7 When the Windows 2000 P rofessional Setup screen appears, use the arrow keys to selec[...]

58 Solving Problems www .dell.com | support.dell.com[...]

www .dell.com | support.dell.com SECTION 3 Front and Back View of the Computer R eattaching the Front Door and Hinge Arms Opening the Computer Cover Looking Inside Y our Computer Adding Cards R emoving Cards Adding Memor y R eplacing the AGP Card Adding a Second Hard Drive Adding Other Drives Closing the Computer Cover[...]

60 Adding P arts www .dell.com | support.dell.com CD activity light CD headphone jack CD drive eject button floppy drive light floppy drive eject button hard drive light power button CD volume control dial[...]

Adding P arts 61 HINT : T o prevent damage to your computer , the front door is designed to "break away" if it is lif ted up too far . See page 62 for instr uctions on how to reattach the door . Windows license label ser vice tag USB connectors headphone connector voltage selection switch power connector parallel connector keyboard connec[...]

62 Adding P arts www .dell.com | support.dell.com T o prevent damage to your computer , the front door is designed to "break away" if it is lifted up too far . If the front door breaks away , you might need to reattach both the front door and the hinge arms. Reattaching the F ront Door 1 Shut down the computer (see page 20). 2 Lower the h[...]

Adding P arts 63 Reattaching the Hinge Arms CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When Working Inside Y our Computer" on page 12. 1 Shut down the computer (see page 20). 2 Disconnect the power cable from your computer . 3 Remove the front door , if it is attached. The fr[...]

64 Adding P arts www .dell.com | support.dell.com 5 Lift both hinge arms to the horizontal position. 6 Use the two view slots to align the pivot bar with the two pivot-bar slots. NOTICE: Using excessive force to pull the hinge ar ms into place may damage the arms or the front panel. 7 P ull the arms toward you until they snap into place. If the hin[...]

Adding P arts 65 8 After the hinge arms clip into place, lower and raise the arms two or three times to properly seat them. 9 Reattach the front-panel insert. 10 Reconnect the power cable to your computer . 11 Reattach the front door as described on page 62. CAUTION: Before you begin any of the procedures in this section, follow the safety instruct[...]

66 Adding P arts www .dell.com | support.dell.com NOTICE: Ensure that there is sufficient space to support the open cover—at least 30 cm (1 f t) of desk top space. 4 Lay the computer on its side so that the arrow on the bottom of the computer points up. 5 Locate the two release buttons shown in the illustration.Then, press the two release buttons[...]

Adding P arts 67 HINT : The AGP card is removed from the following illustration to provide a better view of the inside of your computer . CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When Working Inside Y our Computer" on page 12. NOTICE: Be careful when opening the computer co[...]

68 Adding P arts www .dell.com | support.dell.com System Board memor y module connectors (DIMM 0, DIMM 1) page 74 floppy drive connector (FLOPPY) hard drive connector (PRI IDE) batter y socket (BA T TERY) page 97 CD drive connector (SEC IDE) page 81 main power connector (MAIN POWER) microprocessor connector (J1D1) microprocessor fan connector (J1D2[...]

Adding P arts 69 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When Working Inside Y our Computer" on page 12. CAUTION: T o guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover . The computer ’s card connectors allow y[...]

70 Adding P arts www .dell.com | support.dell.com HINT : The AGP card is removed from the following two illustrations to provide a better view of the inside of your computer . 6 Insert the card into the connector . card securing lever slot connector system board card bracket back of computer[...]

Adding P arts 71 7 Ensure that the car d is fully seated in the connector . 8 Lower the plastic securing lever . 9 Connect any cables that should be attached to the card. See the card documentation for information about the car d cable connections. 10 Close the computer cover (see page 87). 11 Connect your computer and devices to their electrical o[...]

72 Adding P arts www .dell.com | support.dell.com CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When W orking Inside Y our Computer" on page 12. 1 Shut down the computer (see page 20). 2 T urn off any attached devices and disconnect them from their electrical outlets. NOTICE: T [...]

Adding P arts 73 7 T o remove the car d , grasp the car d by the top corners and lift it out. HINT : The AGP card is removed from the following illustration to provide a better view of the inside of your computer . If the card is difficult to r emove, gently ease the card back and forth to remove it from the connector . HINT : Installing filler bra[...]

74 Adding P arts www .dell.com | support.dell.com CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When W orking Inside Y our Computer" on page 12. Y ou can incre ase your computer memory by installing memory modules on the system board. F or information on the type of memory suppo[...]

Adding P arts 75 7 T o insert a module, press out the securing clip at each end of the memory module connector . 8 Align the notches on the bottom of the module with the crossbars in the connector . NOTICE: T o avoid breaking the memor y module, do not press near the middle of the module. securing clips (2) notches (2) step 7 memor y module cutouts[...]

76 Adding P arts www .dell.com | support.dell.com 9 Insert the module straight down into the connector , ensuring that it fits into the vertical guides at each end of the connector . Pr ess firmly on the ends of the module until it snaps into place. During most installations, the securing clips snap into the cutouts at each end of the module. Durin[...]

Adding P arts 77 5 P ress the card clip lever on the side of the AGP car d to release the car d from the slot connector , and remove the car d. NOTICE: Visually inspect the position of the securing clips on the memor y connectors and make sure that they are secured in the vertical position in the cutouts on the ends of the memor y modules (see page[...]

78 Adding P arts www .dell.com | support.dell.com CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When W orking Inside Y our Computer" on page 12. Y our computer includes one hard drive. T o add a second hard drive: 1 Shut down the computer (see page 20). 2 T urn off any attached [...]

Adding P arts 79 d Reconnect the power cable and the data cable to the back of the first hard drive. 9 Gently slide the new hard drive into the upper bay until you hear a click. 10 Connect a power cable to the drive. NOTICE: Match the colored strip on the cable with pin 1 on the drive. rail tabs (2) second hard drive in upper bay hard drive cage fi[...]

80 Adding P arts www .dell.com | support.dell.com 11 Locate the extra connector on the drive cable that is attached to your first hard drive and attach the connector to the second har d drive. HINT : Y our computer uses cable-select drive cables. This means that the device connected to the end connector of the drive cable is the master device and t[...]

Adding P arts 81 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When Working Inside Y our Computer" on page 12. HINT : Drives sold by Dell come with their own operating sof tware and documentation. Af ter you install a drive, refer to the documentation that came with the drive fo[...]

82 Adding P arts www .dell.com | support.dell.com 8 T o remove the front panel insert, car efully press the panel out from the inside of the computer . securing tabs (4) drive-bay cover panel front-panel insert securing tab remove front panel insert through here front panel insert[...]

Adding P arts 83 9 Gently slide the drive into the bay until you hear a click. 10 Connect a power cable to the drive. 11 See the documentation that came with the drive for instructions on connecting a drive cable to the drive and system board. HINT : Y our computer uses cable-select drive cables. This means that the device connected to the end conn[...]

84 Adding P arts www .dell.com | support.dell.com 12 Connect your computer and devices to their electrical outlets, and turn them on. NOTICE: T o connect a network cable, first plug the cable in to the network wall jack and then plug it in to the computer . 13 See the documentation that came with the drive for instructions on installing any softwar[...]

Adding P arts 85 7 T o remove the drive-bay cover panel, press the four tabs and pull the insert away from the panel. HINT : T wo sets of rails are attached to the inside of the computer cover . Use the two longer rails on 5.25-inch drives. Use the shorter rails for 3.5-inch drives. R ails for a second hard drive are attached inside the hard- drive[...]

86 Adding P arts www .dell.com | support.dell.com 10 Gently slide the drive into the bay until you hear a click. 11 Carefully r eplace the front panel insert. Y ou do not need to replace the drive-bay cover panel. 12 Connect a power cable to the drive. rail tabs (2) drive drive bay[...]

Adding P arts 87 13 See the documentation that came with the drive for instructions on connecting a drive cable to the drive. HINT : Y our computer uses cable-select drive cables. This means that the device connected to the end connector of the drive cable is the master device and the device connected to the middle connector is the slave device. Be[...]

88 Adding P arts www .dell.com | support.dell.com[...]

www .dell.com | support.dell.com SECTION 4 Specifications Standard Settings Clearing F orgotten P asswords R eplacing the Batter y Dell T echnical Support P olicy (U.S. Only) Contacting Dell R egulator y Infor mation Limited W arranties and R etur n P olicy[...]

90 Appendix www .dell.com | support.dell.com Microprocessor Microprocessor type Intel ® Pe n t i u m ® 4 microprocessor L1 cache 8 KB first-level L2 cache integrated 256-KB or 512-KB at full microprocessor speed System Information System chip set Intel 845D DMA channels four Interrupt levels 15 System BIOS chip 4 Mb (512 KB) System clock 400-MHz [...]

Appendix 91 Memory Architecture DDR SDRAM Memory connectors two Memory capacities 128-, 256-, and 512-MB non-ECC DDR SDR AM Minimum memory 128 MB Maximum memory 1 GB Memory type DDR (non-ECC) BIOS address F8000h Drives Externally accessible two 5.25-inch bays two 3.5-inch bays Internally accessible two bays for 1-inch–high IDE hard drives Availab[...]

92 Appendix www .dell.com | support.dell.com Ports and Connectors (continued) Internally accessible: P rimary IDE channel 40-pin connector on PCI local bus Secondary IDE channel 40-pin connector on PCI local bus Floppy drive 34-pin connector Audio 2 Audio controller ADI 1885 Video Video controller AGP 4X Controls and Lights P ower control push butt[...]

Appendix 93 Physical Height x W idth x Depth 42.5 x 18.1 x 44.7 cm (16.7 x 7.1 x 17.6 inches) W e ight 12.7 kg (28 lb) Environmental T emperature: Operating 10 ° to 35 ° C ( 5 0 ° to 95 ° F) 3 Storage –40 ° to 65 ° C (–40 ° to 149 ° F) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 0.25 G at 3 to 200 Hz at 1/2[...]

94 Appendix www .dell.com | support.dell.com The system setup program contains the standard settings for your computer . NOTICE: Unless you are an expert computer user , do not change the settings for this program. Certain changes might make your computer work incorrectly . See the following figure for an e xample of the Main screen of the program.[...]

Appendix 95 System Setup Screens The system setup screens ar e organized into the following sections: • The menu bar at the top provides access to the main program screens: – Main provides settings for the basic computer configuration. – Advanced provides detailed settings for some computer features. – Security provides indications and sett[...]

96 Appendix www .dell.com | support.dell.com CAUTION: Before you begin this procedure, follow the safety instructions listed in "When Working Inside Y our Computer" on page 12. If you forget your supervisor or setup passwor d, you cannot operate your computer or change settings in the system setup program until you clear the forgotten pas[...]

Appendix 97 CAUTION: Before you begin this procedure, follow the safety instructions listed in "When Working Inside Y our Computer" on page 12. A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years. If you have to repeatedly r eset time and date information after turning on th[...]

98 Appendix www .dell.com | support.dell.com NOTICE: T o avoid damage to the system board while you pr y the batter y loose, be sure to insert the plastic screwdriver between the batter y and the socket (not the system board). 5 Insert the new battery into the socket with the side labeled "+" facing up and snap it into place. 6 Close the [...]

Appendix 99 Dell provides limited technical support for the computer and any "Dell- installed" software and peripherals 1 . Support for thir d-party software and peripherals is provided by the original manufacturer , including those purchased and/or installed through Dell Software and P eripherals, Readyware, and Custom F actory Integrati[...]

100 Appendix www .dell.com | support.dell.com HINT : T oll-free numbers are for use within the countr y for which they are listed. When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following tables. If you need assistance in determining which codes to use, contact a local or an international o[...]

Appendix 101 Austria (V ienna) International Access Code: 900 Country Code: 43 City Code: 1 Home/Small Business Sales 01 795 67602 Home/Small Business F ax 01 795 67605 Home/Small Business Customer Care 01 795 67603 P referr ed Accounts/Corporate Customer Care 0660 8056 Home/Small Business T echnical Support 01 795 67604 P referr ed Accounts/Corpor[...]

102 Appendix www .dell.com | support.dell.com Canada (North Y ork, Ontario) International Access Code: 011 Automated Or der-Status System toll free: 1-800-433-9014 AutoT ech (Automated technical support) toll free: 1-800-247-9362 Customer Care (F rom outside T oronto) toll free: 1-800-387-5759 Customer Care (F rom within T oronto) 416 758-2400 Cust[...]

Appendix 103 Czech Republic (P rague) International Access Code: 00 Country Code: 420 City Code: 2 T echnical Support 02 22 83 27 27 Customer Care 02 22 83 27 11 F ax 02 22 83 27 14 T echFax 02 22 83 27 28 Switchboard 02 22 83 27 11 W ebsite: support.euro .dell.com E-mail: czech_dell@dell.com Denmark (Horsholm) International Access Code: 00 Country[...]

104 Appendix www .dell.com | support.dell.com F rance (P aris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) Home and Small Business T echnical Support 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Switchboard (Alternative) 04 99 75 40 00 Sales 0825 004 700 F ax 0825 004 701 F ax (Alternative) 0[...]

Appendix 105 Hong Kong International Access Code: 001 Country Code: 852 T echnical Support toll free: 800 96 4107 Customer Service (P enang, Malaysia) 604 633 4949 T ransaction Sales toll free: 800 96 4109 Corporate Sales toll free: 800 96 4108 India T echnical Support 1600 33 8045 Sales 1600 33 8044 Ireland (Cherrywood) International Access Code: [...]

106 Appendix www .dell.com | support.dell.com Jamaica General Support 1-800-682-3639 Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 T echnical Support (Server) T echnical Support Outside of Japan (Server) toll free: 0120-1984-35 81-44-556-4152 T echnical Support (Dimension™ and Inspiron™) T echnical Support Outsi[...]

Appendix 107 Latin America Customer T echnical Support (Austin, T exas, U.S.A.) 512 728-4093 Customer Service (Austin, T exas, U.S.A.) 512 728-3619 F ax (T echnical Support and Customer Service)(Austin, T exas, U.S.A.) 512 728-3883 Sales (Austin, T exas, U.S.A.) 512 728-4397 SalesF ax (Austin, T exas, U.S.A.) 512 728-4600 or 512 728-3772 Lux em bou[...]

108 Appendix www .dell.com | support.dell.com Mexico International Access Code: 00 Country Code: 52 Customer T echnical Support 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Netherlands Antilles General Support 001-800-882-1519 Nether[...]

Appendix 109 Norway (L ysaker) International Access Code: 00 Country Code: 47 T echnical Support 671 16882 Relational Customer Care 671 17514 Home/Small Business Customer Care 23162298 Switchboard 671 16800 F ax T echnical Support (Upplands V asby , Sweden) 46 0 85 590 05 594 F ax Switchboard 671 16865 W ebsite: support.euro .dell.com E-mail: nor_s[...]

110 Appendix www .dell.com | support.dell.com Singapore (Singapore) International Access Code: 005 Country Code: 65 T echnical Support toll free: 800 6011 051 Customer Service (P enang, Malaysia) 604 633 4949 T ransaction Sales toll free: 800 6011 054 Corporate Sales toll free: 800 6011 053 South Africa (Johannesburg) International Access Code: 09/[...]

Appendix 111 Sweden (Upplands V asby) International Access Code: 00 Country Code: 46 City Code: 8 T echnical Support 08 590 05 199 Relational Customer Care 08 590 05 642 Home/Small Business Customer Care 08 587 70 527 F ax T e chnical Support 08 590 05 594 Sales 08 590 05 185 W ebsite: support.euro .dell.com E-mail: swe_support@dell.com E-mail Supp[...]

112 Appendix www .dell.com | support.dell.com T rinidad/T obago General Support 1-800-805-8035 U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 T echnical Support (Corporate/Pr eferred Accounts/P AD [1000+ employees]) 0870 908 0500 T echnical Support (Direct/P AD and general) 0870 908 0800 Global Accounts Customer Car[...]

Appendix 113 U.S.A. (Austin, T exas) International Access Code: 011 Country Code: 1 Automated Or der-Status System toll free: 1-800-433-9014 AutoT ech (F or portable and desktop computers) toll free: 1-800-247-9362 Dell Home and Small Business Group (F or portable and desktop computers): Customer T echnical Support (Return material authorization nu[...]

114 Appendix www .dell.com | support.dell.com R eturning Items for Warranty R epair or Credit P repare all items being r eturned, whether for repair or credit, as follows: 1 Call Dell to obtain an authorization number , and write it clearly and prominently on the outside of the box. 2 Include a copy of the invoice and a letter describing the reason[...]

Appendix 115 Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service. Radio communications services inc[...]

116 Appendix www .dell.com | support.dell.com Information T echnology Equipment (ITE), including devices, expansion cards, printers, input/output (I/O) devices, monitors, and so on, that ar e integrated into or connected to the computer should match the electromagnetic environment classification of the computer . A Notice About Shielded Signal Cabl[...]

Appendix 117 This device complies with P art 15 of the FCC Rules. Operation is subject to the following two conditions: • This device may not cause harmful interference. • This device must accept any interference r eceived, including interference that may cause undesir ed operation. Class A This equipment has been tested and found to comply wit[...]

118 Appendix www .dell.com | support.dell.com The following information is provided on the device or devices covered in this document in compliance with FCC regulations: • Model number: DHM • Company name: Dell Computer Corporation One Dell W ay Round Rock, T exas 78682 USA Battery Disposal Y our computer uses a lithium-ion battery . The lithiu[...]

Appendix 119 NOM Information (Mexico Only) The following information is provided on the device(s) described in this document in compliance with the requir ements of the official Mexican standards (NOM): Exporter : Dell One Dell W ay Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V . P aseo de la Reforma 2620 - 11° Piso Col. Lom[...]

120 Appendix www .dell.com | support.dell.com Información para NOM (únicamente para México) La información siguiente se proporciona en el dispositivo o en los dispositivos descritos en este documento , en cumplimiento con los requisitos de la Norma Oficial Me xicana (NOM): Exportador: Dell One Dell W ay Round Rock, TX 78682 Importador: Dell Com[...]

Appendix 121 Dell-branded hardwar e products purchased in the U.S. or Canada come with either a one-year limited warranty , a two-year limited warranty , a three-year limited warranty , or a four-year limited warranty (U.S. only). T o determine which warranty you purchased, see the Dell invoice that accompanied your computer . The following section[...]

122 Appendix www .dell.com | support.dell.com Dell will repair or r eplace products covered under this limited warranty that are r eturned to Dell’s facility . T o request warranty service, you must contact Dell’s Customer T echnical Support within the limited warranty period. See "Contacting Dell" on page 100 to find the appropriate [...]

Appendix 123 DELL DOES NOT ACCEPT LIABILITY BEY OND THE REMEDIES SET FOR TH IN THIS LIMITED W ARRANTY ST A TEMENT OR LIABILITY FOR INCIDENT AL OR CONSEQUENTIAL DAMAGES, INCL UDING WITHOUT LIMIT A TION ANY LIABILITY FOR PRODUCTS NOT BEING A V AILABLE FOR USE OR FOR LOST DA T A OR SOFTW ARE. SOME ST A TES (OR JURISDICTIONS) DO NOT ALLOW THE EXCL USIO[...]

124 Appendix www .dell.com | support.dell.com This limited warranty does not cover any items that are in one or mor e of the following categories: software; e xternal devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell&apo[...]

Appendix 125 Limited W arranty Coverage During Y ear T wo During the second year of this limited warranty , Dell will provide, on an ex change basis and subject to Dell’s Exchange P olicy in effect on the date of the ex change, replacement parts for the Dell hardwar e product(s) covered under this limited warranty when a part requir es replacemen[...]

126 Appendix www .dell.com | support.dell.com General Provisions THIS LIMITED W ARR ANTY GIVES Y OU SPECIFIC LEGAL RIGHTS, AND Y OU MA Y ALSO HA VE OTHER RIGHTS, WHICH V AR Y FROM ST A TE TO ST A TE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARD W ARE IS LIMITED TO REP AIR AND REPLACEMENT AS SET F[...]

Appendix 127 Three- Y ear Limited W arranty (U.S. Only) Dell Computer Corporation ("Dell") manufactures its har dware products from parts and components that are new or equivalent to new in accor dance with industry-standard practices. Dell wa rrants that the har dware products it manufactures will be fr ee from defects in materials and w[...]

128 Appendix www .dell.com | support.dell.com Limited W arranty Coverage During Y ear One During the one-year period beginning on the invoice date, Dell will repair or replace products cover ed under this limited warranty that are returned to Dell’s facility . T o request warranty service, you must contact Dell’s Customer T echnical Support wit[...]

Appendix 129 Y ou will pay Dell for replacement parts if the replaced part is not r eturned to Dell. The process for returning r eplaced parts, and your obligation to pay for replacement parts if you do not r eturn the replaced parts to Dell, will be in accordance with Dell’s Ex change P olicy in effect on the date of the ex change. Y ou accept f[...]

130 Appendix www .dell.com | support.dell.com These provisions apply to Dell’s three-year limited warranty only . F or provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive. If Dell elects to ex change a system or component, the ex change will be made in accordance wi[...]

Appendix 131 Limited W arranty Coverage During Y ear One During the one-year period beginning on the invoice date, Dell will repair or replace products cover ed under this limited warranty that are returned to Dell's facility . T o request limited warranty service, you must contact Dell's Customer T echnical Support within the limited war[...]

132 Appendix www .dell.com | support.dell.com Y ou will pay Dell for replacement parts when the replaced part is not returned to Dell. The process for r eturning replaced parts, and your obligation to pay for replacement parts if you do not r eturn the replaced parts to Dell, will be in accordance with Dell's Ex change P olicy in effect on the[...]

Appendix 133 If Dell elects to ex change a system or component, the ex change will be made in accordance with Dell's Ex change P olicy in effect on the date of the ex change. In any instance in which Dell issues a Return Material Authorization Number , Dell must receive the product(s) for r epair prior to the expiration of the limited warranty[...]

134 Appendix www .dell.com | support.dell.com Dell will repair or r eplace products covered under this limited warranty that are r eturned to Dell’s facility . T o request warranty service, you must contact Dell’s Customer T echnical Support within the warranty period. See "Contacting Dell" on page 100 to find the appropriate contact [...]

Appendix 135 DELL DOES NOT ACCEPT LIABILITY BEY OND THE REMEDIES SET FOR TH IN THIS LIMITED W ARRANTY ST A TEMENT OR LIABILITY FOR INCIDENT AL OR CONSEQUENTIAL DAMAGES, INCL UDING WITHOUT LIMIT A TION ANY LIABILITY FOR PRODUCTS NOT BEING A V AILABLE FOR USE OR FOR LOST DA T A OR SOFTW ARE. SOME ST A TES (OR JURISDICTIONS) DO NOT ALLOW THE EXCL USIO[...]

136 Appendix www .dell.com | support.dell.com This limited warranty does not cover any items that are in one or mor e of the following categories: software; e xternal devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell’s[...]

Appendix 137 Coverage During Y ear T wo During the second year of this limited warranty , Dell will provide, on an ex change basis and subject to Dell’s Exchange P olicy in effect on the date of the ex change, replacement parts for the Dell hardwar e product(s) covered under this limited warranty when a part requir es replacement. Y ou must repor[...]

138 Appendix www .dell.com | support.dell.com DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARD W ARE IS LIMITED TO REP AIR AND REPLACEMENT AS SET FOR TH IN THIS LIMITED W ARRANTY ST A TEMENT . THESE W ARRANTIES GIVE Y OU SPECIFIC LEGAL RIGHTS, AND YOU MA Y ALSO HA VE OTHER RIGHTS, WHICH V AR Y FROM ST A TE TO ST A TE (OR JURISDICTION[...]

Appendix 139 Damage due to shipping the products to you is covered under this limited warranty . Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power , servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform r [...]

140 Appendix www .dell.com | support.dell.com Dell owns all parts removed from r epaired products. Dell uses new and reconditioned parts made by various manufactur ers in performing warranty repairs and building r eplacement products. If Dell repairs or r eplaces a product, its warranty term is not extended. Coverage During Y ears T wo and Three Du[...]

Appendix 141 General Provisions DELL MAKES NO EXPRESS W ARRANTIES OR CONDITIONS BEY OND THOSE ST A TED IN THIS LIMITED W ARRANTY ST A TEMENT . DELL DISCLAIMS ALL OTHER W ARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCL UDING WITHOUT LIMIT A TION IMPLIED W ARRANTIES AND CONDI TIONS OF MERCHANT ABILITY AND FITNESS FOR A P AR TICULAR PURPOSE. SOME S[...]

142 Appendix www .dell.com | support.dell.com "T otal Satisfaction" Return P olicy (U.S. and Canada Only) If you are an end-user customer who bought new products dir ectly from a Dell company , you may return them to Dell within 30 days of the date of invoice for a refund or cr edit of the product purchase price. If you are an end-user cu[...]

Appendix 143 One- Y ear End-User Manufacturer Guarantee (L atin America and the Caribbean Only) Guarantee Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that its branded hardwar e products, purchased by the end user from a Dell company or an authorized Dell distributor in Latin Amer[...]

144 Appendix www .dell.com | support.dell.com Limitation and Statutory Rights Dell makes no other warranty , guarantee or like statement other than as explicitly stated above, and this Guarantee is given in place of all other guarantees whatsoever , to the fullest extent permitted by law . In the absence of applicable legislation, this Guarantee wi[...]

Index 145 A AGP car d, 76 audio . See sound B battery disposal, 9 7 replacing, 9 7 BIOS, 94 C car ds adding, 6 9 AGP , 7 6 connectors, 6 8 removing, 7 2 CD drive fixing problems, 3 8 CD-R W drive fixing problems, 3 9 Check Disk, 40 computer back view , 6 0 closing cover , 8 7 crashes, 4 3 error messages, 2 7 computer (continued) front door , 6 0 fr[...]

146 Index 146 Index floppy drive fixing problems, 3 7 front door , 60 reattaching, 6 2 H hard drive adding a second hard drive, 7 8 fixing problems, 4 0 help file accessing, 2 6 I Internet fixing problems, 4 4 IRQ conflicts, 49 K key bo ard fixing problems, 3 7 M memory adding, 7 4 connectors, 6 8 messages start-up, 2 7 W indows, 4 1 modem fixing p[...]

Index 147 System Restore, 51, 54 system setup program, 94 T technical assistance telephone numbers and addresses, 1 0 0 warranty repair or cr edit, 1 1 4 T ell Me How help file accessing, 2 6 troubleshooting, 24 turning off the computer , 20 V video fixing problems, 2 8 video memory connector , 6 8 volume adjusting, 3 0 W warranty information, 121 [...]

148 Index 148 Index[...]