Dell 6K797 manual

www .dell.com | support.dell.com Dell™ Dimension™ 4300S[...]

HINT : A HINT indicates important information that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury , or death. F or a complete list of abbreviations and acr[...]

Contents 3 Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 9 When Using Y o ur Computer . . . . . . . . . . . . . . . . . . . 9 Ergonomic Computing Habits . . . . . . . . . . . . . . . . . . 10 When Working In side Y our Computer . . . . . . . . . . . . . . 12 Protecting Against Electrostatic Discharge . . . . . . . . . . . 13[...]

4 Contents Start-Up Error Messages . . . . . . . . . . . . . . . . . . . . . 29 Video and Monitor Problems . . . . . . . . . . . . . . . . . . . 30 If the screen is blank . . . . . . . . . . . . . . . . . . . . . . 30 If the screen is difficult to read . . . . . . . . . . . . . . . . . 31 Sound and Speaker Problems . . . . . . . . . . . . . . . . .[...]

Contents 5 Internet Connection Problems . . . . . . . . . . . . . . . . . . . 45 If you have a problem with your Internet connection . . . . . . . 45 E-Mail Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Resolv ing Other T echnical Problems . . . . . . . . . . . . . . . . 47 Reinstalling Drivers . . . . . . . . . . . . . . . . . . [...]

6 Contents 4 Appendix Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Standard Settings . . . . . . . . . . . . . . . . . . . . . . . . . 78 Viewing Settings . . . . . . . . . . . . . . . . . . . . . . . . 79 System Setup Program Screens . . . . . . . . . . . . . . . . 79 Clearing F orgotten Passwords . . . . . . . . . . . .[...]

Contents 7 "T otal Satisfaction" Return P olicy (U.S. and Canada Only) . . . . . . . . . . . . . . . . . . . . 126 One- Y ear End-User Manufacturer Guarantee (Latin America and the Caribbean Only) . . . . . . . . . . . . 127 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129[...]

8 Contents[...]

9 Use the following safety guidelines to protect yourself and your computer . When Using Y our Computer CAUTION: Do not operate your computer with any cover(s) (including the computer cover , filler brackets, front-panel inserts, and so on) removed or opened. • Y our computer is equipped with either an auto-sensing voltage selector or a manual vo[...]

10 www .dell.com | support.dell.com • T o help avoid possible damage to the system board, wait 5 seconds after turning off the computer before disconnecting or connecting a non-USB device from the computer . • T o help prevent electric shock, plug the computer and device power cables into properly grounded power sources. These cables are equipp[...]

11 • Make sur e the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor . • Adjust the tilt of the monitor , its contrast and brightness settings, and the lighting around you (such as overhead lights, desk lamps, and the curtains or blinds on nearby windows) to minimize reflections and glare on the moni[...]

12 www .dell.com | support.dell.com When W o rking Inside Y our Computer Before you open the computer cover , perform the following steps in the sequence indicated. CAUTION: Do not attempt to service the computer yourself, except as e xplained in this guide and elsewhere in Dell documentation. Always follow installation and service instructions clo[...]

13 3 Ground yourself by touching an unpainted metal surface at the back of the computer before touching anything inside your computer . While you work, periodically touch an unpainted metal surface on the computer to dissipate any static electricity that might harm internal components. 4 Disconnect any devices connected to the computer , including [...]

14 www .dell.com | support.dell.com[...]

www .dell.com | support.dell.com SECTION 1 Attaching and R emoving the Computer Stand Connecting a Printer T ransferring Infor mation to a New Computer (Windows XP only) Setting Up a Home and Office Network (Windows XP only) T ur ning Off the Computer[...]

16 Setting Up www .dell.com | support.dell.com The computer can be used in either a vertical or horizontal position. T o use the computer in a vertical position, you must attach the computer stand: 1 Place the computer on its right side so that the drive bays are at the bottom.[...]

Setting Up 17 2 F it the stand onto what was the left side of the computer . a P osition the stand as shown in the following illustration by aligning the large round hole in the stand with the securing button on the side of the cover and aligning the captive screw in the stand with the screw hole in the cover . b When the stand is in place, tighten[...]

18 Setting Up www .dell.com | support.dell.com T o remove the computer stand: 1 T urn the computer over so that the stand is at the top. 2 Loosen the thumbscrew and lift the stand away . 3 Place the computer in a horizontal position. See the documentation that came with the printer for any recommended preparation procedur es, such as: • Removing [...]

Setting Up 19 2 Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws. Attach the cable to the parallel connector on the printer and snap the two clips into the two notches. 3 T urn on the printer and then turn on the computer . If the Add New Hardware Wizard window appears, click Cancel . 4 Install [...]

20 Setting Up www .dell.com | support.dell.com USB Printer HINT : Y ou can connect USB devices while the computer is turned on. 1 Install the printer driver if necessary (see the following section). 2 Attach the USB printer cable to the USB connector on the computer and the printer . The USB connectors only fit one way . HINT : Y our computer has t[...]

Setting Up 21 T o check if your printer driver is installed on a computer running the W indows XP operating system, click the Start button, click Control P anel, click P rinters and Other Hardware , and then click V iew installed printers or fax printers . If your computer runs W indows 2000, click the Start button, point to Settings , and then cli[...]

22 Setting Up www .dell.com | support.dell.com W indows XP provides a Network Setup W izard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click the Start button, point to All P r ograms—> Accessories—> Communications , and then click Network Setup Wiza[...]

Setting Up 23 4 Click Shut down and then click OK . The computer automatically turns off after the shutdown process finishes. 5 T urn off your monitor and any other devices connected to power .[...]

24 Setting Up www .dell.com | support.dell.com[...]

www .dell.com | support.dell.com SECTION 2 Finding Solutions Accessing Help Files P ower Problems Start-Up Error Messages Video and Monitor Problems Sound and Speaker Problems Printer P roblems Scanner Problems Modem Problems Mouse Problems Keyboard P roblems Drive Problems Network Problems Microsof t ® Windows ® Er ror Messages General Program P[...]

26 Solving Problems www .dell.com | support.dell.com Sometimes it’s difficult to figure out wher e to go for answers. Use this chart to help you quickly find the answers to your questions. See page 28. See page 29. Get technical assistance from Dell. See page 84.[...]

Solving Problems 27 See page 30. See page 32. See page 33. See page 36. See page 37. See page 38. See page 39. See page 42. See page 43. See page 35. See page 42. See page 45. See page 46. See page 47.[...]

28 Solving Problems www .dell.com | support.dell.com HINT : See the Te l l M e How help file for information on the standby mode. T O ACCESS THE T ell Me How HELP FILE Microsoft ® Win do w s ® XP 1 Click the Start button, and then click Help and Support . 2 Click User and system guides , and then click User ’s guides . 3 Click T ell Me How . Wi[...]

Solving Problems 29 C HECK THE POWER CABLE CONNECTION — Be sure that the power cable is firmly inserted into the electrical outlet and the computer power connector . C ONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET — Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on. S WAP THE COMP[...]

30 Solving Problems www .dell.com | support.dell.com If the screen is blank HINT : See the documentation that come with your monitor for fault indications and troubleshooting procedures specific to your monitor . C HECK THE VIDEO CABLE CONNECTION — Check for bent pins (most video cable connectors have missing pins, but not bent pins). Ensure that[...]

Solving Problems 31 If the screen is difficult to read A DJUST THE CONTRAST AND BRIGHTNESS — See the documentation that came with your monitor for instructions on adjusting the contrast and brightness. M OVE THE SUBWOOFER AWAY FROM THE MONITOR — If your speak er system includes a subwoofer , ensur e that the subwoofer is at least 2 ft (60 cm) a[...]

32 Solving Problems www .dell.com | support.dell.com HINT : The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, make sure that you did not turn the player volume down or off . A DJUST THE W INDOWS DISPLAY SETTINGS Wi nd ow s XP 1 Click the Start button, and then click Control P anel [...]

Solving Problems 33 HINT : If you need technical assistance for your printer , call the printer ’s manufacturer (see the documentation that came with the printer for the correct phone number). Dell does not cover the printer ’s warranty . If you cannot print to a parallel port printer R UN THE SPEAKER DIAGNOSTICS — Some speak er systems have [...]

34 Solving Problems www .dell.com | support.dell.com If you cannot print to a USB printer V ERIFY THAT THE PRINTER IS RECOGNIZED BY W INDOWS Wi nd ow s XP 1 Click the Start button. 2 Click Control P anel . 3 Click P rinters and Other Hardware . 4 Click V iew installed printers or fax printers . If the printer is listed, right-click the printer icon[...]

Solving Problems 35 HINT : If you need technical assistance for your scanner , call the scanner ’s manufacturer (see the documentation that came with the scanner for the correct phone number). Dell does not cover the scanner ’s warranty . V ERIFY THAT THE PRINTER IS RECOGNIZED BY W INDOWS Wi nd ow s XP 1 Click the Start button. 2 Click Control [...]

36 Solving Problems www .dell.com | support.dell.com HINT : Connect the modem to an analog telephone jack only . The modem does not operate while it is connected to a digital telephone network. R EINSTALL THE SCANNER DRIVER — Reinstall the scanner driver . See the scanner documentation for instructions. C HECK FOR INTERRUPT REQUEST CONFLICTS — [...]

Solving Problems 37 V ERIFY THAT THE MODEM IS COMMUNICATING WITH W INDOWS Wi nd ow s XP 1 Click the Start button. 2 Click Control P anel . 3 Click Network and Internet Connections . 4 Click Internet Options . 5 Click Network Diagnostics and perform the connectivity test. Windows 2000 1 Click the Start button, point to Settings , and then click Cont[...]

38 Solving Problems www .dell.com | support.dell.com I F YOU CONNECTED THE MOUSE AFTER TURNING ON THE COMPUTER , REMOVE THE POWER CABLE , AND THEN RECONNECT THE MOUSE CABLE — If the mouse is connected after the power is turned on, the mouse will appear to be nonfunctional. T o make the mouse functi on properly : 1 While your computer is on, remov[...]

Solving Problems 39 If you cannot save a file to a floppy disk E NSURE THAT W INDOWS RECOGNIZES THE DRIVE — In W indows XP , Click the Start button, and then click My Computer . In Windows 2000, double- click the My Computer icon on the W indows desktop. If the floppy drive is not listed, perform a full scan with your antivirus software to check [...]

40 Solving Problems www .dell.com | support.dell.com If you cannot play a music CD or install a program from a CD HINT : High-speed CD drive vibration is normal and may cause noise. This does not indicate a defect in the drive or the CD. If you cannot play a DVD movie HINT : Because of different worldwide file types, not all DVD titles work in all [...]

Solving Problems 41 If the CD-RW drive stops writing HINT : If you disable standby mode to write to a CD-RW drive, remember to reenable standby mode when you finish writing to the CD. If you have a hard drive problem T EST THE DRIVE WITH ANOTHER DVD— Insert another DVD to eliminate the possibility that the original D VD is defective. C LEAN THE D[...]

42 Solving Problems www .dell.com | support.dell.com ® ® C HECK THE NETWORK CABLE CONNECTOR — Ensure that the network cable connector is firmly connected to the connector on the computer and the network wall jack as shown on the ST AR T HERE sheet for your computer . C HECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER — A green light indica[...]

Solving Problems 43 A program crashes T HE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE — The file that you are trying to copy is too lar ge to fit on the disk. T ry copying the file to a blank disk or use a larger -capacity disk. A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an essential fi[...]

44 Solving Problems www .dell.com | support.dell.com A program stops responding A program error causes the system to lock up HINT : ScanDisk may r un when you restart the computer . Follow the instr uctions on the screen. A solid blue screen appears HINT : ScanDisk may r un when you restart the computer . Follow the instr uctions on the screen. E N[...]

Solving Problems 45 A program is designed for an earlier Windows operating system If you have a problem with your Internet connection R UN THE P ROGRAM C OMPATIBILITY W IZARD W indows XP provides a Program Compatibility W izard that configures a program to run in an environment more similar to older W indows operating system environments. 1 Click t[...]

46 Solving Problems www .dell.com | support.dell.com T URN OFF CALL WAITING ( CATCH - PHONE )— See your telephone directory for instructions on deactivating this feat ure. Then adjust the d ial-up networking connection properties. Wi nd ow s XP 1 Click the Start button, and then click Control P anel. 2 Click P rinters and Other Hardware , and the[...]

Solving Problems 47 NOTICE: The Dell support website, http://support.dell.com , and the Dell Dimension R esourceCD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly . Dell installed the following drivers on your computer: • Intel ® Chip Set Update Utility Dr[...]

48 Solving Problems www .dell.com | support.dell.com • Y amaha W avetable Driver — Enables the optional built-in sound controller to produce sound. • Intel Ultra A T A Storage Driver — Improves your computer's performance by transferring certain functions from the microprocessor during data transfers from storage devices. • Other Dri[...]

Solving Problems 49 HINT : The Re s o u r c e C D displays drivers only for hardware that Dell installed at the time of purchase. If you installed any additional hardware, those drivers may not be displayed by the R esourceCD . If those drivers are not displayed, exit the R esourceCD program and refer to the documentation and drivers that came with[...]

50 Solving Problems www .dell.com | support.dell.com W indows XP and W indows 2000 IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured. Windows XP T o check for conflicts on a computer running W indows XP : 1 Click the Start button, and then click Control P anel . 2 Clic[...]

Solving Problems 51 Windows 2000 T o check for conflicts on a computer running W indows 2000: 1 Click the Start button, point to Settings , and click Control P anel . 2 In the Control P anel , double-click System . 3 Click the Hardware tab. 4 Click Device Manager . 5 Click Vi e w , and then click Resources by connection . 6 Double-click Interrupt r[...]

52 Solving Problems www .dell.com | support.dell.com W indows XP provides a System Restore featur e that allows you to return your computer to an earlier operating state if changes to the computer ’s hardwar e or software (including new hardwar e or program installations), or other system settings, have left the computer in an undesirable operati[...]

Solving Problems 53 Before proceeding with any System Restor e function, Dell recommends that you thoroughly read Microsoft’s information about using System Restor e. T o access this information: 1 Click the Start button, point to All Pr o g r am s —> Accessories —> System T ools , and then click System Restore . 2 Click Help in the upp[...]

54 Solving Problems www .dell.com | support.dell.com Restoring the Computer to an Earlier Operating State If problems occur after installing a device driver , first try using Device Driver Rollback (see page 49). If that is unsuccessful, then use System Restore. NOTICE: Before restoring the computer to an earlier time, save and close all open files[...]

Solving Problems 55 Undoing the L ast System R estore NOTICE: Before undoing the last system restore, save and close all open files and close all open programs. Do not alter , open, or delete any files or programs until the system restoration is complete. 1 Click the Start button, point to All P rograms—> Accessories—> System T ools , and[...]

56 Solving Problems www .dell.com | support.dell.com 3 When the blue Dell logo appears, press <F12> immediately . If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft W indows desktop. Then shut down the computer and try again. 4 Use the arrow keys to select the CD-ROM option, and then pr es[...]

Solving Problems 57 14 Enter the date, time, and time zone in the Date and T ime Settings window , and then click Next . 15 If you have a network card in your computer , select the appropriate network settings. If you do not have a network card, you will not see this option. W indows XP begins to install its components and configure the computer . [...]

58 Solving Problems www .dell.com | support.dell.com 5 When the Windows 2000 Setup scr een appears, ensure that the To setup Win2000 now , press ENTER option is highlighted. Then press <Enter>. 6 Read the information in the License Agreement screen, and then pr ess <F8> to continue. 7 When the Windows 2000 P rofessional Setup screen app[...]

www .dell.com | support.dell.com SECTION 3 Front and Back View of the Computer Opening the Computer Cover Looking Inside Y our Computer Adding Cards Adding Memor y Closing the Computer Cover[...]

60 Adding P arts www .dell.com | support.dell.com HINT : The front-panel door is removable; if you remove it or accidentally knock it off its hinges, it snaps back in place. f ront-pane l d oor power b utton power li g h t hard-drive access light floppy-drive access light USB connectors (2) h ea d p h one connector b rea k away hi nges (2)[...]

Adding P arts 61 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When Working Inside Y our Computer" on page 12. CAUTION: T o guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover . 1 Shut down the computer (see page 22). 2[...]

62 Adding P arts www .dell.com | support.dell.com 4 Remove the computer stand, if attached (see page 16). NOTICE: Ensure that there is sufficient space to support the open cover—at least 30 cm (1 f t) of desk top space. 5 P ress the two release buttons until the cover is fr ee to swing up. NOTICE: Open the cover slowly to ensure that you do not d[...]

Adding P arts 63 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When Working Inside Y our Computer" on page 12. CAUTION: T o guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover . NOTICE: Be careful when opening the compu[...]

64 Adding P arts www .dell.com | support.dell.com System Board memor y module connectors (DIMM A, DIMM B) page 69 floppy drive connector (DSKT) hard drive connector (IDE1) batter y socket (BA T TERY) page 81 CD drive connector (IDE2) main power connector (POWER) microprocessor connector (CPU) microprocessor fan connector (F AN) front panel switch c[...]

Adding P arts 65 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When Working Inside Y our Computer" on page 12. CAUTION: T o guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover . The computer ’s card connectors allow y[...]

66 Adding P arts www .dell.com | support.dell.com b Gently pull on the handle and lift the card cage up and away from the computer . card cage[...]

Adding P arts 67 7 P ress the lever on the retention arm and raise the r etention arm. 8 If you are installing a new car d, remove the filler bracke t to create an empty card-slot opening. If you are r eplacing a card that is already installed in the computer , remove the car d. If necessary , disconnect any cables connected to the card. Grasp the [...]

68 Adding P arts www .dell.com | support.dell.com CAUTION: Some network adapters automatically start the computer when they are connected to a network. T o guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards. 10 Insert the card into the car d connector . If the card is full-length, [...]

Adding P arts 69 NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 15 Close the computer cover (see page 71). 16 Connect your computer and devices to their electrical outlets, and turn them on. NOTICE: T o connect a network c[...]

70 Adding P arts www .dell.com | support.dell.com 6 If necessary , remove a memory module: a P ress out the securing clip at each end of the memory module connector . b Grasp the module and pull up. If the module is difficult to remove, gently ease the module back and forth to remove it from the connector . 7 T o insert a module, press out the secu[...]

Adding P arts 71 9 Insert the module straight down into the connector , ensuring that it fits into the vertical guides at each end of the connector . Pr ess firmly on the ends of the module until it snaps into place. If you insert the module correctly , the securing clips snap into the cutouts at each end of the module. 10 Close the computer cover [...]

72 Adding P arts www .dell.com | support.dell.com[...]

www .dell.com | support.dell.com SECTION 4 Specifications Standard Settings Clearing F orgotten P asswords R eplacing the Batter y Dell T echnical Support P olicy (U.S. Only) Contacting Dell R egulator y Infor mation Limited W arranties and R etur n P olicy[...]

74 Appendix www .dell.com | support.dell.com Microprocessor Microprocessor type Intel ® Pe n t iu m ® 4 microprocessor L1 cache 8 KB first-level L2 cache integrated 256-KB at full microprocessor speed System Information System chip set Intel 845 DMA channels four Interrupt levels 15 System BIOS chip 4 Mb (512 KB) System clock 400-MHz data rate Ex[...]

Appendix 75 Memory Architecture SDRAM PC133 Memory connectors two Memory capacities 64-, 128-, 256-, and 512-MB non-ECC SDR AM Minimum memory 1 64 MB Maximum memory 512 MB Memory type PC133 (non-ECC) BIOS address F8000h Drives Externally accessible one 5.25-inch bay one 3.5-inch bay Internally accessible one bay for 1-inch–high IDE hard drive Ava[...]

76 Appendix www .dell.com | support.dell.com Ports and Connectors (continued) Internally accessible: P rimary IDE channel 40-pin connector on PCI local bus Secondary IDE channel 40-pin connector on PCI local bus Floppy drive 34-pin connector Video Video controller AGP 4X Controls and Lights P ower control push button P ower light green light on pow[...]

Appendix 77 Physical Height x W idth x Depth 10.6 x 38.9 x 43.2 cm (4.2 x 15.3 x 17 inches) W eight 9.9 kg (22 lb) Environmental T emperature: Operating 10 ° to 35 ° C ( 5 0 ° to 95 ° F) 3 Storage –40 ° to 65 ° C (–40 ° to 149 ° F) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 0.25 G at 3 to 200 Hz at 1/2 oct[...]

78 Appendix www .dell.com | support.dell.com The system setup program contains the standard settings for your computer . NOTICE: Unless you are an expert computer user , don’t change the settings for this program. Certain changes might make your computer work incorrectly . See the following figure for an e xample of the main program screen.[...]

Appendix 79 Viewing Settings 1 T urn on (or restart) your computer . 2 When the blue Dell™ logo appears, press <F2> immediately . If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft ® W indows desktop. Then shut down your computer and try again. System Setup Program Screens The system se[...]

80 Appendix www .dell.com | support.dell.com CAUTION: Before you begin this procedure, follow the safety instructions listed in "When Working Inside Y our Computer" on page 12. If you forget your user or setup passwor d, you cannot operate your computer or change settings in the system setup program until you clear the forgotten passwor d[...]

Appendix 81 12 Close the computer cover (see page 71), plug your computer into an electrical outlet, and turn on the computer . T urning on your computer with the PSWD jumper installed reenables the password featur e. CAUTION: Before you begin this procedure, follow the safety instructions listed in "When Working Inside Y our Computer" on[...]

82 Appendix www .dell.com | support.dell.com NOTICE: T o avoid damage to the system board while you pr y the batter y loose, be sure to insert the plastic screwdriver between the batter y and the socket (not the system board). 5 Insert the new battery into the socket with the side labeled "+" facing up and snap it into place. 6 Close the [...]

Appendix 83 Dell provides limited technical support for the computer and any “Dell- installed” software and peripherals 1 . Support for third-party softwar e and peripherals is provided by the original manufacturer , including those purchased and/or installed through Dell Software & P eripherals, Readyware, and Custom F actory Integration ([...]

84 Appendix www .dell.com | support.dell.com HINT : T oll-free numbers are for use within the countr y for which they are listed. When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following tables. If you need assistance in determining which codes to use, contact a local or an international op[...]

Appendix 85 Austria (V ienna) International Access Code: 900 Country Code: 43 City Code: 1 Home/Small Business Sales 01 795 67602 Home/Small Business F ax 01 795 67605 Home/Small Business Customer Care 01 795 67603 P referr ed Accounts/Corporate Customer Care 0660 8056 Home/Small Business T echnical Support 01 795 67604 P referr ed Accounts/Corpora[...]

86 Appendix www .dell.com | support.dell.com Canada (North Y ork, Ontario) International Access Code: 011 Automated Or der-Status System toll free: 1-800-433-9014 AutoT ech (Automated technical support) toll free: 1-800-247-9362 Customer Care (F rom outside T oronto) toll free: 1-800-387-5759 Customer Care (F rom within T oronto) 416 758-2400 Custo[...]

Appendix 87 Czech Republic (P rague) International Access Code: 00 Country Code: 420 City Code: 2 T echnical Support 02 22 83 27 27 Customer Care 02 22 83 27 11 F ax 02 22 83 27 14 T echFax 02 22 83 27 28 Switchboard 02 22 83 27 11 W ebsite: support.euro .dell.com E-mail: czech_dell@dell.com Denmark (Horsholm) International Access Code: 00 Country [...]

88 Appendix www .dell.com | support.dell.com F rance (P aris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) Home and Small Business T echnical Support 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Switchboard (Alternative) 04 99 75 40 00 Sales 0825 004 700 F ax 0825 004 701 F ax (Alternative) 04[...]

Appendix 89 Hong Kong International Access Code: 001 Country Code: 852 T echnical Support toll free: 800 96 4107 Customer Service (P enang, Malaysia) 604 633 4949 T ransaction Sales toll free: 800 96 4109 Corporate Sales toll free: 800 96 4108 India T echnical Support 1600 33 8045 Sales 1600 33 8044 Ireland (Cherrywood) International Access Code: 1[...]

90 Appendix www .dell.com | support.dell.com Jamaica General Support 1-800-682-3639 Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 T echnical Support (Server) T echnical Support Outside of Japan (Server) toll free: 0120-1984-35 81-44-556-4152 T echnical Support (Dimension™ and Inspiron™) T echnical Support Outsid[...]

Appendix 91 Latin America Customer T echnical Support (Austin, T exas, U.S.A.) 512 728-4093 Customer Service (Austin, T exas, U.S.A.) 512 728-3619 F ax (T echnical Support and Customer Service)(Austin, T exas, U.S.A.) 512 728-3883 Sales (Austin, T exas, U.S.A.) 512 728-4397 SalesF ax (Austin, T exas, U.S.A.) 512 728-4600 or 512 728-3772 Lux em bou [...]

92 Appendix www .dell.com | support.dell.com Mexico International Access Code: 00 Country Code: 52 Customer T echnical Support 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Netherlands Antilles General Support 001-800-882-1519 Netherl[...]

Appendix 93 Norway (L ysaker) International Access Code: 00 Country Code: 47 T echnical Support 671 16882 Relational Customer Care 671 17514 Home/Small Business Customer Care 23162298 Switchboard 671 16800 F ax T echnical Support (Upplands V asby , Sweden) 46 0 85 590 05 594 F ax Switchboard 671 16865 W ebsite: support.euro .dell.com E-mail: nor_su[...]

94 Appendix www .dell.com | support.dell.com Singapore (Singapore) International Access Code: 005 Country Code: 65 T echnical Support toll free: 800 6011 051 Customer Service (P enang, Malaysia) 604 633 4949 T ransaction Sales toll free: 800 6011 054 Corporate Sales toll free: 800 6011 053 South Africa (Johannesburg) International Access Code: 09/0[...]

Appendix 95 Sweden (Upplands V asby) International Access Code: 00 Country Code: 46 City Code: 8 T echnical Support 08 590 05 199 Relational Customer Care 08 590 05 642 Home/Small Business Customer Care 08 587 70 527 F ax T e chnical Support 08 590 05 594 Sales 08 590 05 185 W ebsite: support.euro .dell.com E-mail: swe_support@dell.com E-mail Suppo[...]

96 Appendix www .dell.com | support.dell.com T rinidad/T obago General Support 1-800-805-8035 U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 T echnical Support (Corporate/Pr eferred Accounts/P AD [1000+ employees]) 0870 908 0500 T echnical Support (Direct/P AD and general) 0870 908 0800 Global Accounts Customer Care[...]

Appendix 97 U.S.A. (Austin, T exas) International Access Code: 011 Country Code: 1 Automated Or der-Status System toll free: 1-800-433-9014 AutoT ech (F or portable and desktop computers) toll free: 1-800-247-9362 Dell Home and Small Business Group (F or portable and desktop computers): Customer T echnical Support (Return material authorization num[...]

98 Appendix www .dell.com | support.dell.com R eturning Items for Warranty R epair or Credit P repare all items being r eturned, whether for repair or credit, as follows: 1 Call Dell to obtain an authorization number , and write it clearly and prominently on the outside of the box. 2 Include a copy of the invoice and a letter describing the reason [...]

Appendix 99 Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the electronic environment. While this computer has been designed and determined to be compliant with regulatory agency limits for EMI, ther e is no guarantee that interference will not occur in a particular installation.[...]

100 Appendix www .dell.com | support.dell.com Most Dell computers are classified for Class B environments. However , the inclusion of certain options can change the rating of some configurations to Class A. T o determine the electromagnetic classification for your computer or device, refer to the following sections specific for each r egulatory age[...]

Appendix 101 Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to P art 15 of the FCC Rules. These limits are designed to provide r easonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radia[...]

102 Appendix www .dell.com | support.dell.com The following information is provided on the device or devices covered in this document in compliance with FCC regulations: • Model number: DHS • Company name: Dell Computer Corporation One Dell W ay Round Rock, T exas 78682 USA Battery Disposal Y our computer uses a lithium-ion battery . The lithiu[...]

Appendix 103 NOM Information (Mexico Only) The following information is provided on the device(s) described in this document in compliance with the requir ements of the official Mexican standards (NOM): Exporter : Dell One Dell W ay Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V . P aseo de la Reforma 2620 - 11° Piso Col. Lom[...]

104 Appendix www .dell.com | support.dell.com Información para NOM (únicamente para México) La información siguiente se proporciona en el dispositivo o en los dispositivos descritos en este documento , en cumplimiento con los requisitos de la Norma Oficial Me xicana (NOM): Exportador: Dell One Dell W ay Round Rock, TX 78682 Importador: Dell Com[...]

Appendix 105 Dell-branded hardwar e products purchased in the U.S. or Canada come with either a one-year limited warranty , a two-year limited warranty , or a three-year limited warranty , or a four -year limited warranty (U.S. only). T o determine which warranty you purchased, see the Dell invoice that accompanied your computer . The following sec[...]

106 Appendix www .dell.com | support.dell.com Dell will repair or r eplace products covered under this limited warranty that are r eturned to Dell’s facility . T o request warranty service, you must contact Dell’s Customer T echnical Support within the limited warranty period. See "Contacting Dell" on page 84 to find the appropriate c[...]

Appendix 107 DELL DOES NOT ACCEPT LIABILITY BEY OND THE REMEDIES SET FOR TH IN THIS LIMITED W ARRANTY ST A TEMENT OR LIABILITY FOR INCIDENT AL OR CONSEQUENTIAL DAMAGES, INCL UDING WITHOUT LIMIT A TION ANY LIABILITY FOR PRODUCTS NOT BEING A V AILABLE FOR USE OR FOR LOST DA T A OR SOFTW ARE. SOME ST A TES (OR JURISDICTIONS) DO NOT ALLOW THE EXCL USIO[...]

108 Appendix www .dell.com | support.dell.com This limited warranty does not cover any items that are in one or mor e of the following categories: software; e xternal devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell&apo[...]

Appendix 109 Limited W arranty Coverage During Y ear T wo During the second year of this limited warranty , Dell will provide, on an ex change basis and subject to Dell’s Exchange P olicy in effect on the date of the ex change, replacement parts for the Dell hardwar e product(s) covered under this limited warranty when a part requir es replacemen[...]

110 Appendix www .dell.com | support.dell.com General Provisions THIS LIMITED W ARR ANTY GIVES Y OU SPECIFIC LEGAL RIGHTS, AND Y OU MA Y ALSO HA VE OTHER RIGHTS, WHICH V AR Y FROM ST A TE TO ST A TE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARD W ARE IS LIMITED TO REP AIR AND REPLACEMENT AS SET F[...]

Appendix 111 Three- Y ear Limited W arranty (U.S. Only) Dell Computer Corporation ("Dell") manufactures its har dware products from parts and components that are new or equivalent to new in accor dance with industry-standard practices. Dell wa rrants that the har dware products it manufactures will be fr ee from defects in materials and w[...]

112 Appendix www .dell.com | support.dell.com Limited W arranty Coverage During Y ear One During the one-year period beginning on the invoice date, Dell will repair or replace products cover ed under this limited warranty that are returned to Dell’s facility . T o request warranty service, you must contact Dell’s Customer T echnical Support wit[...]

Appendix 113 Y ou will pay Dell for replacement parts if the r eplaced part is not returned to Dell. The process for returning r eplaced parts, and your obligation to pay for replacement parts if you do not r eturn the replaced parts to Dell, will be in accordance with Dell’s Ex change P olicy in effect on the date of the ex change. Y ou accept f[...]

114 Appendix www .dell.com | support.dell.com These provisions apply to Dell’s three-year limited warranty only . F or provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive. If Dell elects to ex change a system or component, the ex change will be made in accordance wi[...]

Appendix 115 Limited W arranty Coverage During Y ear One During the one-year period beginning on the invoice date, Dell will repair or replace products cover ed under this limited warranty that are returned to Dell's facility . T o request limited warranty service, you must contact Dell's Customer T echnical Support within the limited war[...]

116 Appendix www .dell.com | support.dell.com Y ou will pay Dell for re placement parts when the replaced part is not returned to Dell. The process for r eturning replaced parts, and your obligation to pay for replacement parts if you do not r eturn the replaced parts to Dell, will be in accordance with Dell's Ex change P olicy in effect on th[...]

Appendix 117 If Dell elects to ex change a system or component, the ex change will be made accordance with Dell's Ex change P olicy in effect on the date of the ex change. In any instance in which Dell issues a Return Material Authorization Number , Dell must receive the product(s) for r epair prior to the expiration of the limited warranty pe[...]

118 Appendix www .dell.com | support.dell.com Dell will repair or r eplace products covered under this limited warranty that are r eturned to Dell’s facility . T o request warranty service, you must contact Dell’s Customer T echnical Support within the warranty period. See "Contacting Dell" on page 84 to find the appropriate contact i[...]

Appendix 119 DELL DOES NOT ACCEPT LIABILITY BEY OND THE REMEDIES SET FOR TH IN THIS LIMITED W ARRANTY ST A TEMENT OR LIABILITY FOR INCIDENT AL OR CONSEQUENTIAL DAMAGES, INCL UDING WITHOUT LIMIT A TION ANY LIABILITY FOR PRODUCTS NOT BEING A V AILABLE FOR USE OR FOR LOST DA T A OR SOFTW ARE. SOME ST A TES (OR JURISDICTIONS) DO NOT ALLOW THE EXCL USIO[...]

120 Appendix www .dell.com | support.dell.com This limited warranty does not cover any items that are in one or mor e of the following categories: software; e xternal devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell’s[...]

Appendix 121 Coverage During Y ear T wo During the second year of this limited warranty , Dell will provide, on an ex change basis and subject to Dell’s Exchange P olicy in effect on the date of the ex change, replacement parts for the Dell hardwar e product(s) covered under this limited warranty when a part requir es replacement. Y ou must repor[...]

122 Appendix www .dell.com | support.dell.com DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARD W ARE IS LIMITED TO REP AIR AND REPLACEMENT AS SET FOR TH IN THIS LIMITED W ARRANTY ST A TEMENT . THESE W ARRANTIES GIVE Y OU SPECIFIC LEGAL RIGHTS, AND YOU MA Y ALSO HA VE OTHER RIGHTS, WHICH V AR Y FROM ST A TE TO ST A TE (OR JURISDICTION[...]

Appendix 123 Damage due to shipping the products to you is covered under this limited warranty . Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power , servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform r [...]

124 Appendix www .dell.com | support.dell.com Dell owns all parts removed from r epaired products. Dell uses new and reconditioned parts made by various manufactur ers in performing warranty repairs and building r eplacement products. If Dell repairs or r eplaces a product, its warranty term is not extended. Coverage During Y ears T wo and Three Du[...]

Appendix 125 General Provisions DELL MAKES NO EXPRESS W ARRANTIES OR CONDITIONS BEY OND THOSE ST A TED IN THIS LIMITED W ARRANTY ST A TEMENT . DELL DISCLAIMS ALL OTHER W ARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCL UDING WITHOUT LIMIT A TION IMPLIED W ARRANTIES AND CONDI TIONS OF MERCHANT ABILITY AND FITNESS FOR A P AR TICULAR PURPOSE. SOME S[...]

126 Appendix www .dell.com | support.dell.com "T otal Satisfaction" Return P olicy (U.S. and Canada Only) If you are an end-user customer who bought new products dir ectly from a Dell company , you may return them to Dell within 30 days of the date of invoice for a refund or cr edit of the product purchase price. If you are an end-user cu[...]

Appendix 127 One- Y ear End-User Manufacturer Guarantee (L atin America and the Caribbean Only) Guarantee Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that its branded hardwar e products, purchased by the end user from a Dell company or an authorized Dell distributor in Latin Amer[...]

128 Appendix www .dell.com | support.dell.com Limitation and Statutory Rights Dell makes no other warranty , guarantee or like statement other than as explicitly stated above, and this Guarantee is given in place of all other guarantees whatsoever , to the fullest extent permitted by law . In the absence of applicable legislation, this Guarantee wi[...]

Index 129 A audio . See sound B battery disposal, 8 1 replacing, 8 1 BIOS, 78 C car ds adding, 6 5 connectors, 6 4 CD drive fixing problems, 4 0 CD-R W drive fixing problems, 4 1 computer back view , 6 0 closing cover , 7 1 crashes, 4 3 error messages, 2 9 front door , 6 0 front view , 6 0 internal parts, 6 3 opening cover , 6 1 specifications, 7 4[...]

130 Index 130 Index H hard drive fixing problems, 4 1 help file accessing, 2 8 I Internet fixing problems, 4 5 IRQ conflicts, 50 K key bo ard fixing problems, 3 8 M memory adding, 6 9 connectors, 6 4 messages start-up, 2 9 W indows, 4 2 modem fixing problems, 3 6 monitor fixing problems, 3 0 motherboard. See system board mouse fixing problems, 3 7 [...]

Index 131 troubleshooting, 26 turning off the computer , 22 V video fixing problems, 3 0 video memory connector , 6 4 volume adjusting, 3 2 W warranty information, 105 W indows 2000 error messages, 4 2 Help, 2 8 printer , 3 4 reinstalling, 5 7 shutdown, 2 2 W indows XP device driver rollback, 4 9 Help, 2 8 printer , 3 4 reinstalling, 5 5 shutdown, [...]

132 Index 132 Index[...]