Dell 9N756 manual

www .dell.com | support.dell.com Dell™ Dimension™ 4500[...]

HINT : A HINT indicates important information that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury , or death. F or a complete list of abbreviations and acr[...]

Contents 3 Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 9 When Using Y our Computer . . . . . . . . . . . . . . . . . . . 9 When Working In side Y our Computer . . . . . . . . . . . . . . 10 Protecting Against Electrostatic Discharge . . . . . . . . . . . 11 Batter y Disposal . . . . . . . . . . . . . . . . . . . . . . . . [...]

4 Contents Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Floppy drive problems . . . . . . . . . . . . . . . . . . . . . 27 CD drive problems . . . . . . . . . . . . . . . . . . . . . . . 28 Problems writing to a CD-RW drive . . . . . . . . . . . . . . 29 DVD drive problems . . . . . . . . . . . . . . . . . . . . . . 29 Hard[...]

Contents 5 3 Advanced T roubleshooting Diagnostic Lights . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Using System Restore . . . . . . . . . . . . . . . . . . . . . . . 50 Creating a R estore Point . . . . . . . . . . . . . . . . . . . . 50 R estoring the Computer to an Earlier Operating State . . . . . . 51 Undoing the Last System R esto[...]

6 Contents Adding or Replacing the AGP Card . . . . . . . . . . . . . . . . 78 Card R emoval . . . . . . . . . . . . . . . . . . . . . . . . . 79 Card Installation . . . . . . . . . . . . . . . . . . . . . . . . 80 Adding a Second Hard Drive . . . . . . . . . . . . . . . . . . . 80 Closing the Computer Cover . . . . . . . . . . . . . . . . . . . 83[...]

Contents 7 "T otal Satisfaction" R eturn Policy (U.S. Only) . . . . . . . . . 135 One- Y ear End-User Manufacturer G uarantee (Latin America and the Caribbean Only) . . . . . . . . . . . . . . . . . . . . . . . . 136 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139[...]

8 Contents[...]

Safety Instr uctions 9 Use the following safety guidelines to protect yourself and your computer . When Using Y our Computer CAUTION: Do not operate your computer with any cover(s) (including the computer cover , filler brackets, front-panel inserts, and so on) removed or opened. • Y our computer is equipped with either an auto-sensing voltage se[...]

10 Safety Instr uctions www .dell.com | support.dell.com • T o help avoid possible damage to the system board, wait 5 seconds after turning off the computer before disconnecting or connecting a non-USB device from the computer . • T o help prevent electric shock, plug the computer and device power cables into properly grounded power sources. Th[...]

Safety Instr uctions 11 NOTICE: T o help avoid possible damage to the system board, wait 5 seconds af ter turning off the computer before removing a component from the system board or disconnecting a device from the computer . 1 P erform an orderly computer shutdown using the operating system menu (see page 22). 2 T urn off your computer and any de[...]

12 Safety Instr uctions www .dell.com | support.dell.com Y ou can also take the following steps to pr event static damage: • Do not remove items from their antistatic packing material until you are r eady to install them in your computer . Just before unwrapping the antistatic packaging, be sure to dischar ge static electricity from your body . ?[...]

Safety Instr uctions 13 What Are Y ou Looking F or? Find it Here • A diagnostic program for my computer • Drivers for my computer • My computer documentation • My device documentation ResourceCD Y ou can use this CD to access documentation and reinstall drivers (see page 52). • How to set up a printer • How to troubleshoot and solve pro[...]

14 Safety Instr uctions www .dell.com | support.dell.com • How to reinstall my operating system Operating System CD If you reinstall your operating system, use the ResourceCD to r einstall drivers for the devices that came with your computer (see page 55). • Latest drivers for my computer • Answers to technical service and support questions ?[...]

Safety Instr uctions 15 • How to set up my computer Start Here Setup Diagram • Tips on using W indows • How to clean my computer • How to use my mouse and keyboar d T ell Me How Help File 1 Click the Start button, and then click Help and Support . 2 Click User and system guides , and then click User ’s guides . 3 Click T ell Me How . • [...]

16 Safety Instr uctions www .dell.com | support.dell.com[...]

SECTION 1 Connecting a Printer T ransferring Infor mation to a New Computer Setting Up a Home and Office Network T urning Off the Computer[...]

18 Setting Up www .dell.com | support.dell.com See the documentation that came with the printer for any recommended preparation procedur es, such as: • Removing the packaging • Installing the toner or ink cartridge • Loading paper Then follow the instructions that came with the printer to connect it to the computer . If no information is prov[...]

Setting Up 19 3 T urn on the printer and then turn on the computer . If the Add New Hardware Wizard window appears, click Cancel . 4 Install the printer driver if necessary (see "Installing the P rinter Driver" on page 19). USB Printer HINT : Y ou can connect USB devices while the computer is turned on. 1 Install the printer driver if nec[...]

20 Setting Up www .dell.com | support.dell.com If your printer installation CD does not automatically run, click the Start button on the Microsoft ® W indows ® desktop, click Run , and type x :setup.exe (where x is the letter of your CD or D VD drive [usually drive D]). Then click OK and follow the prompts on your screen. If your printer install[...]

Setting Up 21 Connecting to a Network Adapter Before your computer can communicate on a network, your computer must have a network adapter installed and a network cable connected to it. Network Setup Wizard W indows XP provides a Network Setup W izard to guide you through the process of sharing files, printers, or an Internet connection between com[...]

22 Setting Up www .dell.com | support.dell.com NOTICE: T o prevent data loss, you must tur n off your computer through the Start menu rather than by pressing the power button. HINT : If you are having difficulty turning off your computer , see "General Problems" on page 33. 1 Save and close any open files and exit any open programs. 2 Cli[...]

SECTION 2 Finding Solutions Finding Help Information Batter y Problems Drive Problems E-Mail, Modem, and Internet Problems Error Messages General Problems Keyboard P roblems Mouse Problems Network Problems P ower Problems Printer P roblems Scanner Problems Sound and Speaker Problems Video and Monitor Problems[...]

24 Solving Problems www .dell.com | support.dell.com Sometimes it ’ s difficult to figure out wher e to go for answers. Use this chart to help you quickly find the answers to your questions. See page 39. See page 31. Get technical assistance from Dell. See page 95. Press a key or move the mouse. See the T ell Me How help file for information on s[...]

Solving Problems 25 See page 44. See page 43. See page 41. See page 30. See page 37. See page 36. See page 27. See page 38. See page 33. See page 42. See page 31. See page 30. See page 30. See page 33.[...]

26 Solving Problems www .dell.com | support.dell.com CAUTION: There is a danger of a new batter y exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer . Discard used batteries according to the manufacturer's instructions. CAUTION: Before you begin any of the procedu[...]

Solving Problems 27 Floppy drive problems E NSURE THAT W INDOWS ® RECOGNIZES THE DRIVE — Double-click My Computer on the desktop. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and r emove viruses. Viruses can sometimes prevent W indows from recognizing the drive. T EST THE DRIVE • Insert anoth[...]

28 Solving Problems www .dell.com | support.dell.com NOTICE: Do not attempt to clean drive heads with a swab. Y ou may accidentally misalign the heads, which can render the drive inoperable . CD drive problems HINT : High-speed CD drive vibration is normal and may cause noise. This does not indicate a defect in the drive or the CD. C LEAN THE DRIVE[...]

Solving Problems 29 Problems writing to a CD-RW drive HINT : If you disable standby mode to write to a CD-RW drive, remember to reenable standby mode when you finish writing to the CD. DVD drive problems HINT : Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. Hard drive problems T URN OFF[...]

30 Solving Problems www .dell.com | support.dell.com HINT : Connect the modem to an analog telephone jack only . The modem does not operate while it is connected to a digital telephone network. C HECK FOR INTERRUPT REQUEST CONFLICTS — See page 54. C HECK THE TELEPHONE LINE CONNECTION — V erify that the telephone line is connected to the jack on[...]

Solving Problems 31 T URN OFF CALL WAITING ( CATCH - PHONE ) — See your telephone directory for instructions on deactivating this featur e. Then adjust the dial-up networking connection properties. 1 Click the Start button, and then click Control P anel. 2 Click P rinters and Other Hardware , and then click Phone and Modem Options. 3 Click your c[...]

32 Solving Problems www .dell.com | support.dell.com A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an essential file. T o remove and then reinstall the program: 1 Click the Start button . 2 Click Control P anel . 3 Click Add or Remove P rograms . 4 Select the program you want to remove. 5 Click the Change[...]

Solving Problems 33 A program stops responding A program crashes repeatedly HINT : Sof tware usually includes installation instr uctions in its documentation or on a floppy disk or CD. A program is designed for an earlier Windows operating system E ND THE PROGRAM 1 P ress <Ctrl><Shift><Esc> simultaneously . 2 Click the Application[...]

34 Solving Problems www .dell.com | support.dell.com A solid blue screen appears Other software problems T URN THE COMPUTER OFF — If the computer does not respond to a keystrok e or a proper shutdown, press the power button for at least 8 to 10 seconds until the computer turns off. P ress the power button again to r estart the computer . The chkd[...]

Solving Problems 35 Other technical problems General hardware problems If your computer exhibits one or mor e of the following symptoms, a device conflict may exist: • Y our computer locks up, particularly while using a specific device. • A recently added device does not work. • A sound card emits noise or demonstrates other problems. • Uni[...]

36 Solving Problems www .dell.com | support.dell.com R EMOVE ANY RECENTLY ADDED HARDWARE TO SEE IF IT RESOLVES THE CONFLICT — If removing the har dware resolves the conflict, see the hardwar e documentation for configuration and troubleshooting instructions. If the problem persists, contact the hardwar e manufacturer for technical assistance. C H[...]

Solving Problems 37 R ESTART THE COMPUTER 1 Simultaneously press <Ctrl><Esc> to display the Start menu. 2 Ty p e u , press the k eyboard arrow k e ys to highlight Shut down or Tu r n O f f , and then press <Enter>. 3 After the computer turns off, press the power button to r estart the computer . I F YOU CONNECTED THE MOUSE BEFORE [...]

38 Solving Problems www .dell.com | support.dell.com C HECK THE MOUSE SETTINGS 1 Click the Start button, click Control P anel , and then click Printers and Other Hardware . 2 Click Mouse . 3 T ry adjusting the settings. R EINSTALL THE MOUSE DRIVER — See page 52. C HECK FOR INTERRUPT REQUEST CONFLICTS — See page 54. C HECK THE NETWORK CABLE CONN[...]

Solving Problems 39 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. HINT : If the power light on the front is green and your computer is not responding, see "Diagnostic Lights" on page 48. R ESTART THE COMPUTER AND TRY TO LOG ON TO THE NETWORK AGAIN C HECK YOUR NETWORK SETTINGS ?[...]

40 Solving Problems www .dell.com | support.dell.com I F THE POWER LIGHT IS OFF — The computer is either turned off or is not receiving power . • Ensure that the power cable is firmly inserted into both the power connector on the back of the computer and the electrical outlet. • If the computer is plugged into a power strip, ensure that the p[...]

Solving Problems 41 HINT : Dell does not cover the printer ’s warranty . If you need technical assistance for your printer , call the printer ’s manufacturer . See the printer documentation for the correct phone number . C HECK THE PRINTER DOCUMENTATION — See the printer documentation for setup and troubleshooting information. E NSURE THAT TH[...]

42 Solving Problems www .dell.com | support.dell.com HINT : Dell does not cover the scanner ’ s warranty . If you need technical assistance for your scanner , call the scanner ’ s manufacturer . See the scanner documentation for the correct phone number . C HECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and troublesh[...]

Solving Problems 43 HINT : The volume control in some MP3 players overrides the Windows ® volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off . C HECK THE SPEAKER CABLE CONNECTIONS — Ensure that the speak ers are connected as shown on the setup diagram supplied with the speak ers. E[...]

44 Solving Problems www .dell.com | support.dell.com If the screen is blank HINT : See the monitor documentation for troubleshooting procedures. C HECK THE MONITOR POWER LIGHT — If the power light is lit or blinking, the monitor has power . If the power light is blinking, press a k ey on the keyboard or move the mouse. P RESS THE MONITOR POWER BU[...]

Solving Problems 45 If the screen is difficult to read C HECK THE MONITOR SETTINGS — See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor , and running the monitor self -test. M OVE THE SUBWOOFER AWAY FROM THE MONITOR — If your speaker system includes a subwoofer , ensur[...]

46 Solving Problems www .dell.com | support.dell.com[...]

SECTION 3 Diagnostic Lights Using System R estore R einstalling Drivers R esolving Sof tware and Hardware Incompatibilities R einstalling Windows ® XP[...]

48 Advanced T roubleshooting www .dell.com | support.dell.com T o help you troubleshoot a problem, your computer is equipped with four lights on the back panel labeled "A," "B," "C," and "D" (see page 62). These lights can be yellow or green. When the computer starts normally , the lights flash. After the com[...]

Advanced T roubleshooting 49 No memory modules are detected. • Reinstall all memory modules (see page 76) and then restart the computer . • T o eliminate the possibility of a faulty memory connector , remove all memory modules, install one memory module (if the computer supports a single module), and restart the computer . Then move the memory [...]

50 Advanced T roubleshooting www .dell.com | support.dell.com The Microsoft ® W indows ® XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardwar e, software, or other system settings have left the computer in an undesirable operating st[...]

Advanced T roubleshooting 51 4 T ype a name for your new restor e point in the Re st or e po in t description field. The present date and time ar e automatically added to your restore point. 5 Click Create . 6 Click OK . Restoring the Computer to an Earlier Operating State If problems occur after installing a device driver , first try using Device [...]

52 Advanced T roubleshooting www .dell.com | support.dell.com Undoing the L ast System Restore NOTICE: Before undoing the last system restore, save and close all open files and close all open programs. Do not alter , open, or delete any files or programs until the system restoration is complete. 1 Click the Start button, point to All P r ograms —[...]

Advanced T roubleshooting 53 Using Windows ® XP Device Driver R ollback W indows XP Device Driver Rollback replaces a device driver with the previously installed version if you install a new driver that causes system instability . If Device Driver Rollback does not resolve the problem, then try using System Restore (see page 50) to r eturn your op[...]

54 Advanced T roubleshooting www .dell.com | support.dell.com 5 At the W elcome Dell System Owner screen, click Next . HINT : The R esourceCD displays drivers only for hardware that came on your computer . If you installed additional hardware, those drivers might not be displayed by the R esourceCD. If those drivers are not displayed, exit the R es[...]

Advanced T roubleshooting 55 8 Resolve any IRQ conflicts, as described in step 5. If an IRQ conflict exists, the Device status ar ea in the Properties window reports the car ds or devices that share the device's IRQ. Y ou can also use the W indows XP Hardware T roubleshooter: 1 Click the Start button. 2 Click Help and Support . 3 Ty p e hardwa[...]

56 Advanced T roubleshooting www .dell.com | support.dell.com 2 T urn off the computer (see page 22), and then turn the computer on again. 3 When the blue DELL ™ logo appears, press <F12> immediately . If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft W indows desktop. Then shut down th[...]

Advanced T roubleshooting 57 12 If the Modem Dialing Information screen appears, enter the requested information. Then click Next . 13 Enter the date, time, and time zone in the Date and T ime Settings window , and then click Next . 14 If you have a network card in your computer , select the appropriate network settings. If you do not have a networ[...]

58 Advanced T roubleshooting www .dell.com | support.dell.com[...]

SECTION 4 Front and Back View of the Computer R eattaching the Front Door and Hinge Arms Opening the Computer Cover Looking Inside Y our Computer Installing and R emoving Cards Adding Memor y Adding or R eplacing the AGP Card Adding a Second Hard Drive Closing the Computer Cover[...]

60 Adding P arts www .dell.com | support.dell.com Front View CD activity light CD headphone jack CD drive eject button floppy drive light floppy drive eject button hard drive light power button CD volume control dial[...]

Adding P arts 61 HINT : The front-panel door is removable; if you remove it or accidentally knock it off its hinges, it snaps back in place. For instr uctions on how to reattach the door , see page 62. Windows license label* ser vice tag USB 2.0 connectors headphone connector * May be located on the side of your computer .[...]

62 Adding P arts www .dell.com | support.dell.com Back View T o prevent damage to your computer , the front door is designed to "break away" if it is opened up too far . If the front door breaks away , you might need to reattach both the front door and the hinge arms. Reattaching the F ront Door 1 Shut down the computer (see page 22). 2 L[...]

Adding P arts 63 Reattaching the Hinge Arms CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When Working Inside Y our Computer" on page 10. 1 Shut down the computer (see page 22). 2 Disconnect the power cable from your computer . 3 Remove the front door , if it is attached. The fr[...]

64 Adding P arts www .dell.com | support.dell.com 5 Lift both hinge arms to the horizontal position. 6 Use the two view slots to align the pivot bar with the two pivot-bar slots. front-panel insert use fingers to pull here[...]

Adding P arts 65 NOTICE: Using excessive force to pull the hinge ar ms into place may damage the arms or the front panel. 7 P ull the arms toward you until they snap into place. If the hinge arms don ’ t snap back into place on the first attempt, slightly reposition the arms and try again. hinge arms in horizontal position pivot bar view slots (2[...]

66 Adding P arts www .dell.com | support.dell.com 8 After the hinge arms snap into place, lower and raise the arms two or three times to properly seat them. 9 Reattach the front-panel insert. 10 Reconnect the power cable to your computer . 11 Reattach the front door as described on page 62. CAUTION: Before you begin any of the procedures in this se[...]

Adding P arts 67 release button arrow release button[...]

68 Adding P arts www .dell.com | support.dell.com HINT : The AGP card is removed from the following illustration to provide a better view of the inside of your computer . CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: T o guard against electrical shock, always unplug your computer[...]

Adding P arts 69 System Board memor y module connectors (DIMM 0, DIMM 1) page 76 floppy drive connector (FLOPPY) hard drive connector (PRI IDE) batter y socket (BA T TERY) page 93 CD drive connector (SEC IDE) main power connector (MAIN POWER) microprocessor connector (J1D1) microprocessor fan connector (J1D2) front panel switch connector (J60H1) * [...]

70 Adding P arts www .dell.com | support.dell.com CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: T o guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover . The computer ’ s card connectors allow you to install differ ent[...]

Adding P arts 71 7 If you are installing a new car d, remove the filler bracke t to create a card-slot opening. Then continue with step 9. 8 If you are r eplacing a card that is already installed in the computer , remove the car d (see page 74). If necessary , disconnect any cables connected to the card. Grasp the card by its top corners, and ease [...]

72 Adding P arts www .dell.com | support.dell.com 11 Before you lower the r etention arm, make sur e that: • The tops of all cards and filler brack ets are flush with the alignment bar • The notch in the top of the card or filler brack et fits around the alignment guide P ress the arm into place, securing the card(s) in the computer . fully sea[...]

Adding P arts 73 NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 12 Connect any cables that should be attached to the card. See the documentation for the card for information about the car d ’ s cable connections. NOTICE:[...]

74 Adding P arts www .dell.com | support.dell.com Removing a Card CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: T o guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover . 1 Shut down the computer (see page 22). NOTICE: T [...]

Adding P arts 75 7 If you are r emoving the card permanently , install a filler bracket in the empty card-slot opening. If you need a filler bracket, contact Dell. NOTE: Installing filler brackets over empty card-slot openings is necessar y to maintain FCC certification of the computer . The brackets also keep dust and dirt out of your computer . 8[...]

76 Adding P arts www .dell.com | support.dell.com CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: T o guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover . Y ou can increase your computer memory by installing memory module[...]

Adding P arts 77 Adding a Memory Module 1 P ress out the securing clip at each end of the memory module connector . 2 Align the notches on the bottom of the module with the crossbars in the connector . NOTICE: T o avoid damage to the memor y module, press the module straight down into the socket with equal force applied at each end of the module. 3[...]

78 Adding P arts www .dell.com | support.dell.com NOTICE: T o connect a network cable, first plug the cable into the network wall jack and then plug it into the computer . 5 Connect your computer and devices to electrical outlets, and turn them on. 6 Right-click the My Computer icon and then click P roperties . 7 Click the General tab. 8 T o verify[...]

Adding P arts 79 Card R emoval 1 Remove the filler bracket by raising the car d retention arm and sliding the bracket up. 2 On the card clip, pr ess the tab toward the card slot. 3 P ull the card up and out of the car d clip. tab filler bracket card clip lever AGP card card clip slot connector[...]

80 Adding P arts www .dell.com | support.dell.com Card Installation 1 T o add or replace the car d, gently press it down into the slot connector until it clicks into place. 2 Release the card clip lever , ensuring that the tab on the card clip lever fits into the notch on the front end of the card. 3 Secure the car d by lowering the hinged lever on[...]

Adding P arts 81 NOTICE: T o avoid damage to the drive, do not set it on a hard sur face. Instead, set the drive on a sur face, such as a foam pad, that will sufficiently cushion it. 1 Check the documentation for the drive to verify that it is configured for your computer . 2 P erform an orderly computer shutdown using the operating system menu. 3 [...]

82 Adding P arts www .dell.com | support.dell.com b P ress in the two green rail tabs and pull the first har d drive out of the upper bay . c Gently slide the first hard drive into the lower bay until you hear a click. d Reconnect the power and hard-drive cables to the back of the first hard drive. 11 Gently slide the new hard drive into the upper [...]

Adding P arts 83 14 Close the computer cover (see page 83). NOTICE: T o connect a network cable, first plug the cable into the network wall jack and then plug it into the computer . 15 Connect your computer and devices to electrical outlets, and turn them on. 16 See the documentation that came with the drive for instructions on installing any softw[...]

84 Adding P arts www .dell.com | support.dell.com NOTICE: T o connect a network cable, first plug the cable into the network wall jack and then plug it into the computer . 4 Connect your computer and devices to electrical outlets, and turn them on.[...]

SECTION 5 Specifications Standard Settings Clearing F orgotten P asswords R eplacing the Batter y Dell T echnical Support Po licy (U.S. Only) Contacting Dell R egulator y Information Limited W arranties and R etur n P olicy[...]

86 Appendix www .dell.com | support.dell.com Microprocessor Microprocessor type Intel ® Pe n t i u m ® 4 L1 cache 8 KB first-level L2 cache integrated 256-KB or 512-KB at full microprocessor speed System Information System chip set Intel 845E DMA channels four Interrupt levels 15 System BIOS chip 4 Mb (512 KB) System clock 400- or 533-MHz data ra[...]

Appendix 87 Memory Architecture DDR SDRAM Memory connectors two Memory capacities 128-, 256-, and 512-MB non-ECC DDR SDR AM Minimum memory 128 MB Maximum memory 1 GB Memory type DDR (non-ECC) BIOS address F8000h Drives Externally accessible two 5.25-inch bays two 3.5-inch bays Internally accessible two bays for 1-inch – high IDE hard drives Avail[...]

88 Appendix www .dell.com | support.dell.com Ports and Connectors (continued) Internally accessible: P rimary IDE channel 40-pin connector on PCI local bus Secondary IDE channel 40-pin connector on PCI local bus Floppy drive 34-pin connector Video Video controller AGP 4X Audio Audio controller 1981A Controls and Lights P ower control push button P [...]

Appendix 89 Physical Height x W idth x Depth 42.5 x 18.1 x 44.7 cm (16.7 x 7.1 x 17.6 inches) W eight 12.7 kg (28 lb) Environmental T emperature: Operating 10 ° to 35 ° C ( 5 0 ° to 95 ° F) * Storage – 40 ° to 65 ° C ( – 40 ° to 149 ° F) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 0.25 G at 3 to 200 Hz at 1[...]

90 Appendix www .dell.com | support.dell.com The system setup program contains the standard settings for your computer . NOTICE: Unless you are an expert computer user , don ’ t change the settings for this program. Certain changes might make your computer work incorrectly . See the following figure for an e xample of the main program screen. Vie[...]

Appendix 91 System Setup Program Screens The system setup program screens display the curr ent configuration information for your computer . Information on the screen is divided into five areas: • Tit l e – The area at the top of all system setup screens that displays your computer ’ s model number . • Computer data – T wo boxes below the[...]

92 Appendix www .dell.com | support.dell.com CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. If you forget your supervisor or setup passwor d, you cannot operate your computer or change settings in the system setup program until you clear the forgotten passwor d(s). NOTICE: The following pr[...]

Appendix 93 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years. If you have to repeatedly r eset time and date information after turning on the computer , replace the battery . [...]

94 Appendix www .dell.com | support.dell.com 5 Insert the new battery into the socket with the side labeled "+" facing up and snap it into place. 6 Connect your computer and devices to electrical outlets, and turn them on. NOTICE: T o connect a network cable, first plug the cable into the network wall jack and then plug it into the comput[...]

Appendix 95 Definition of "Dell-Installed" Software and Peripherals Dell-installed software includes the operating system and some of the application software that is pr einstalled on the computer during the manufacturing process (Microsoft Office, Norton Antivirus, and so on). Dell-installed peripherals include any internal expansion car[...]

96 Appendix www .dell.com | support.dell.com Contact Numbers and Addresses Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and T oll-Free Numbers Antigua and Barbuda General Support 1-800-805-5924 Argentina (Buenos Aires) International Access Code[...]

Appendix 97 Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2 T echnical Support 02 481 92 88 Customer Care 02 481 91 19 Home/Small Business Sales toll-free: 0800 16884 Corporate Sales 02 481 91 00 F ax 02 481 92 99 Switchboard 02 481 91 00 W ebsite: support.euro .dell.com E-mail: tech_be@dell.com E-mail for F rench Spe[...]

98 Appendix www .dell.com | support.dell.com Chile (Santiago) Country Code: 56 City Code: 2 Sales, Customer Support, and T echnical Support toll-free: 1230-020-4823 China (Xiamen) Country Code: 86 City Code: 592 Home and Small Business T echnical Support toll-free: 800 858 2437 Corporate Accounts T echnical Support toll-free: 800 858 2333 Customer [...]

Appendix 99 Denmark (Copenhagen) International Access Code: 00 Country Code: 45 T echnical Support 7023 0182 Customer Care (Relational) 7023 0184 Home/Small Business Customer Care 3287 5505 Switchboard (Relational) 3287 1200 F ax Switchboard (Relational) 3287 1201 Switchboard (Home/Small Business) 3287 5000 F ax Switchboard (Home/Small Business) 32[...]

100 Appendix www .dell.com | support.dell.com F rance (P aris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) Home and Small Business T echnical Support 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Switchboard (Calls from outside of F rance) 04 99 75 40 00 Sales 0825 004 700 F ax 0825 004 701 F [...]

Appendix 101 Hong Kong International Access Code: 001 Country Code: 852 T echnical Support toll-free: 800 96 4107 Customer Service (P enang, Malaysia) 604 633 4949 T ransaction Sales toll-free: 800 96 4109 Corporate Sales toll-free: 800 96 4108 India T echnical Support 1600 33 8045 Sales 1600 33 8044 Ireland (Cherrywood) International Access Code: [...]

102 Appendix www .dell.com | support.dell.com Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 02 Home and Small Business T echnical Support 02 577 826 90 Customer Care 02 696 821 14 F ax 02 696 821 13 Switchboard 02 696 821 12 W ebsite: support.euro .dell.com E-mail: support.euro .dell.com/it/it/zdell/ Corporate T echnical S[...]

Appendix 103 Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 T echnical Support (Server) T echnical Support Outside of Japan (Server) toll-free: 0120-1984-35 81-44-556-4152 T echnical Support (Dimension ™ and Inspiron ™ ) T echnical Support Outside of Japan (Dimension and Inspiron) toll-free: 0120-1982-26 81-44-52[...]

104 Appendix www .dell.com | support.dell.com Latin America Customer T echnical Support (Austin, T exas, U.S.A.) 512 728-4093 Customer Service (Austin, T exas, U.S.A.) 512 728-3619 F ax (T echnical Support and Customer Service)(Austin, T exas, U.S.A.) 512 728-3883 Sales (Austin, T exas, U.S.A.) 512 728-4397 SalesF ax (Austin, T exas, U.S.A.) 512 72[...]

Appendix 105 Mexico International Access Code: 00 Country Code: 52 Customer T echnical Support 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Netherlands Antilles General Support 001-800-882-1519 Netherlands (Amsterdam) International A[...]

106 Appendix www .dell.com | support.dell.com Norway (L ysaker) International Access Code: 00 Country Code: 47 T echnical Support 671 16882 Relational Customer Care 671 17514 Home/Small Business Customer Care 23162298 Switchboard 671 16800 F ax Switchboard 671 16865 W ebsite: support.euro .dell.com E-mail Support (P ortable Computers): nor_nbk_supp[...]

Appendix 107 St. Lucia General Support 1-800-882-1521 Singapore (Singapore) International Access Code: 005 Country Code: 65 T echnical Support toll-free: 800 6011 051 Customer Service (P enang, Malaysia) 604 633 4949 T ransaction Sales toll-fr ee: 800 6011 054 Corporate Sales toll-free: 800 6011 053 South Africa (Johannesburg) International Access [...]

108 Appendix www .dell.com | support.dell.com Sweden (Upplands V asby) International Access Code: 00 Country Code: 46 City Code: 8 T echnical Support 08 590 05 199 Relational Customer Care 08 590 05 642 Home/Small Business Customer Care 08 587 70 527 F ax T echnical Support 08 590 05 594 Sales 08 590 05 185 W ebsite: support.euro .dell.com E-mail: [...]

Appendix 109 T rinidad/T obago General Support 1-800-805-8035 U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 T echnical Support (Corporate/Preferr ed Accounts/P AD [1000+ employees]) 0870 908 0500 T echnical Support (Direct/P AD and general) 0870 908 0800 Global Accounts Customer Care 01344 373 185 or 01344 373 186 [...]

110 Appendix www .dell.com | support.dell.com U.S.A. (Austin, T exas) International Access Code: 011 Country Code: 1 Automated Or der-Status System toll-free: 1-800-433-9014 AutoT ech (F or portable and desktop computers) toll-free: 1-800-247-9362 Dell Home and Small Business Group (F or portable and desktop computers): Customer T echnical Support [...]

Appendix 111 Returning Items for W arranty Repair or Credit P repar e all items being returned, whether for repair or cr edit, as follows: 1 Call Dell to obtain an authorization number , and write it clearly and prominently on the outside of the box. 2 Include a copy of the invoice and a letter describing the reason for the return. 3 Include any ac[...]

112 Appendix www .dell.com | support.dell.com Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the electronic environment. While this computer system has been designed and determined to be compliant with regulatory agency limits for EMI, ther e is no guarantee that interference wil[...]

Appendix 113 NOM Information (Mexico Only) The following information is provided on the device(s) described in this document in compliance with the requir ements of the official Mexican standards (NOM): Exporter : Dell One Dell W ay Round Rock, TX 78682 Importer: Dell Computer de M é xico, S.A. de C.V . P aseo de la Reforma 2620 - 11 ° Pi so Col.[...]

114 Appendix www .dell.com | support.dell.com Dell-branded hardwar e products purchased in the U.S. or Canada come with either a one-year , two-year , three-year , or four -year (U.S. only) limited warranty . T o determine which warranty you purchased, see the Dell invoice that accompanied your computer . The following sections describe these limit[...]

Appendix 115 Dell will repair or r eplace products covered under this limited warranty that are r eturned to Dell ’ s facility . T o request warranty service, you must contact Dell ’ s Customer T echnical Support within the limited warranty period. See "Contacting Dell" on page 95 to find the appropriate contact information for obtain[...]

116 Appendix www .dell.com | support.dell.com DELL DOES NOT ACCEPT LIABILITY BEY OND THE REMEDIES SET FOR TH IN THIS LIMITED W ARRANTY ST A TEMENT OR LIABILITY FOR INCIDENT AL OR CONSEQUENTIAL DAMAGES, INCL UDING WITHOUT LIMIT A TION ANY LIABILITY FOR PRODUCTS NOT BEING A V AILABLE FOR USE OR FOR LOST DA T A OR SOFTW ARE. SOME ST A TES (OR JURISDIC[...]

Appendix 117 This limited warranty does not cover any items that are in one or mor e of the following categories: software; e xternal devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell's system integration department[...]

118 Appendix www .dell.com | support.dell.com Limited W arranty Coverage During Y ear T wo During the second year of this limited warranty , Dell will provide, on an ex change basis and subject to Dell ’ s Exchange P olicy in effect on the date of the ex change, replacement parts for the Dell har dware product(s) cover ed under this limited warra[...]

Appendix 119 General Provisions THIS LIMITED W ARR ANTY GIVES Y OU SPECIFIC LEGAL RIGHTS, AND Y OU MA Y ALSO HA VE OTHER RIGHTS, WHICH V AR Y FROM ST A TE TO ST A TE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARD W A RE IS LIMITED TO REP AIR AND REPLACEMENT AS SET FOR TH IN THIS LIMITED W ARRANTY [...]

120 Appendix www .dell.com | support.dell.com Three- Y ear Limited Warranty (U.S. Only) Dell Computer Corporation ("Dell") manufactures its har dware products from parts and components that are new or equivalent to new in accor dance with industry-standard practices. Dell warrants that the har dware products it manufactures will be fr ee [...]

Appendix 121 Limited W arranty Coverage During Y ear One During the one-year period beginning on the invoice date, Dell will repair or replace products cover ed under this limited warranty that are returned to Dell ’ s facility . T o request warranty service, you must contact Dell ’ s Customer T echnical Support within the warranty period. See [...]

122 Appendix www .dell.com | support.dell.com Y ou will pay Dell for replacement parts if the r eplaced part is not returned to Dell. The process for returning r eplaced parts, and your obligation to pay for replacement parts if you do not r eturn the replaced parts to Dell, will be in accordance with Dell ’ s Ex change P olicy in effect on the d[...]

Appendix 123 These provisions apply to Dell ’ s three-year limited warranty only . F or provisions of any service contract covering your system, refer to your invoice or the separate service contract that you will receive. If Dell elects to ex change a system or component, the ex change will be made in accordance with Dell ’ s Ex change P olicy[...]

124 Appendix www .dell.com | support.dell.com Limited W arranty Coverage During Y ear One During the one-year period beginning on the invoice date, Dell will repair or replace products cover ed under this limited warranty that are returned to Dell's facility . T o request limited warranty service, you must contact Dell's Customer T echnic[...]

Appendix 125 Y ou will pay Dell for replacement parts when the r eplaced part is not returned to Dell. The process for r eturning replaced parts, and your obligation to pay for replacement parts if you do not r eturn the replaced parts to Dell, will be in accordance with Dell's Ex change P olicy in effect on the date of the ex change. Y ou acc[...]

126 Appendix www .dell.com | support.dell.com If Dell elects to ex change a system or component, the ex change will be made in accordance with Dell's Ex change P olicy in effect on the date of the ex change. In any instance in which Dell issues a Return Material Authorization Number , Dell must receive the product(s) for r epair prior to the e[...]

Appendix 127 Dell will repair or r eplace products covered under this limited warranty that are r eturned to Dell ’ s facility . T o request warranty service, you must contact Dell ’ s Customer T echnical Support within the warranty period. See "Contacting Dell" on page 95 to find the appropriate contact information for obtaining cust[...]

128 Appendix www .dell.com | support.dell.com DELL DOES NOT ACCEPT LIABILITY BEY OND THE REMEDIES SET FOR TH IN THIS LIMITED W ARRANTY ST A TEMENT OR LIABILITY FOR INCIDENT AL OR CONSEQUENTIAL DAMAGES, INCL UDING WITHOUT LIMIT A TION ANY LIABILITY FOR PRODUCTS NOT BEING A V AILABLE FOR USE OR FOR LOST DA T A OR SOFTW ARE. SOME ST A TES (OR JURISDIC[...]

Appendix 129 This limited warranty does not cover any items that are in one or mor e of the following categories: software; e xternal devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell ’ s system integration department;[...]

130 Appendix www .dell.com | support.dell.com Limited W arranty Coverage During Y ear T wo During the second year of this limited warranty , Dell will provide, on an ex change basis and subject to Dell ’ s Exchange P olicy in effect on the date of the ex change, replacement parts for the Dell har dware product(s) cover ed under this limited warra[...]

Appendix 131 DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARD W A RE IS LIMITED TO REP AIR AND REPLACEMENT AS SET FOR TH IN THIS LIMITED W ARRANTY ST A TEMENT . THESE W ARR ANTIES GIVE Y OU SPECIFIC LEGAL RIGHTS, AND YOU MA Y ALSO HA VE OTHER RIGHTS, WHICH V AR Y FROM ST A TE TO ST A TE (OR JURISDICTION TO JURISDICTION). DELL DOES NO[...]

132 Appendix www .dell.com | support.dell.com Damage due to shipping the products to you is covered under this limited warranty . Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power , servicing not authorized by Dell, usage not in accordance with product in[...]

Appendix 133 Dell owns all parts removed from r epaired products. Dell uses new and reconditioned parts made by various manufactur ers in performing warranty repairs and building r eplacement products. If Dell repairs or replaces a product, its warranty term is not extended. Limited W arranty Coverage During Y ears T wo and Three During the second [...]

134 Appendix www .dell.com | support.dell.com General Provisions DELL MAKES NO EXPRESS W ARR ANTIES OR CONDITIONS BEY OND THOSE ST A TED IN THIS LIMITED W ARRANTY ST ATEMENT . DELL DISCLAIMS ALL OTHER W ARR ANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCL UDING WITHOUT LIMIT ATION IMPLIED W ARRANTIES AND CONDITIONS OF MERCHANT ABILITY AND FITNESS FO[...]

Appendix 135 "T otal Satisfaction" Return P olicy (U.S. Only) If you are an end-user customer who bought new products dir ectly from a Dell company , you may return them to Dell within 30 days of the date of invoice for a refund or cr edit of the product purchase price. If you are an end-user customer who bought reconditioned or r efurbis[...]

136 Appendix www .dell.com | support.dell.com One- Y ear End-User Manufacturer Guarantee (L atin America and the Caribbean Only) Guarantee Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that its branded hardwar e products, purchased by the end user from a Dell company or an authoriz[...]

Appendix 137 Limitation and Statutory Rights Dell makes no other warranty , guarantee or like statement other than as explicitly stated above, and this Guarantee is given in place of all other guarantees whatsoever , to the fullest extent permitted by law . In the absence of applicable legislation, this Guarantee will be the end user ’ s sole and[...]

138 Appendix www .dell.com | support.dell.com[...]

Index 139 A audio . See sound B battery disposal, 1 2 replacing, 9 3 BIOS, 90 C car ds adding, 7 0 connectors, 6 9 removing, 7 4 CD drive fixing problems, 2 8 CD-R W drive fixing problems, 2 9 Check Disk, 29 computer back view , 6 0 closing cover , 8 3 error messages, 31, 33 front door , 6 0 front view , 6 0 internal parts, 6 8 opening cover , 6 6 [...]

140 Index 140 Index I Internet fixing problems, 3 0 IRQ conflicts, 54 M memory adding, 7 6 connectors, 6 9 messages s t a r t - u p , 31, 33 modem fixing problems, 3 0 monitor fixing problems, 4 4 motherboard. See system board N network fixing problems, 3 8 setting up, 2 1 Network Setup W izard, 21 O operating system reinstallation W indows XP , 5 [...]

Index 141 W warranty information, 114 W indows XP device driver rollback, 5 3 Help, 2 6 reinstalling, 5 5 scanner , 4 2 shutdown, 2 2[...]

142 Index 142 Index[...]