Dell E14S001 manual

Dell XC720xd Owner's Manual Regulatory Model: E14S Series Regulatory Type: E14S001[...]

Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 201[...]

Contents 1 About your system................................................................................................ 7 Front-panel features and indicators ..................................................................................................... 7 Diagnostic indicators .............................................................[...]

Entering the iDRAC Settings page ................................................................................................ 33 Changing thermal settings ............................................................................................................ 33 3 Installing and removing system components ...................................[...]

Installing cable retention bracket ................................................................................................. 57 Expansion cards and expansion-card risers ....................................................................................... 57 Expansion card installation guidelines ..........................................[...]

Troubleshooting system startup failure ............................................................................................. 90 Troubleshooting external connections ............................................................................................. 90 Troubleshooting the video subsystem ............................................[...]

1 About your system Front-panel features and indicators Figure 1. Front-panel features and indicators (3.5 inch chassis) Table 1. Front-panel features and indicators Item Indicator, Button, or Connector Icon Description 1 Diagnostic indicators The diagnostic indicators glows to display error status. 2 System identification button You can use the id[...]

Item Indicator, Button, or Connector Icon Description NOTE: On the Advanced Configuration and Power Interface (ACPI)-compliant operating systems (OSs), turning off the system by using the power button causes the system to perform a graceful shutdown before power to the system is disconnected. 4 NMI button Use the Non-Maskable Interrupt (NMI) button[...]

Icon Indicators Condition Corrective Action HDD or SSD indicator The indicator blinks amber if a HDD or SSD experiences an error. See the System Event Log to determine the HDD or SSD that has an error. Run the appropriate Online Diagnostics test. Restart system and run embedded diagnostics (ePSA). If the HDDs or SSDs are configured in a RAID array,[...]

Icon Indicators Condition Corrective Action memory device. If the issue persists, see Getting help in this document. PCIe indicator The indicator blinks amber if a PCIe card experiences an error. Restart the system. Update any required drivers for the PCIe card. Re-install the PCIe card. If the issue persists, see Getting help in this document. Fro[...]

Table 3. HDD or SSD status indicator pattern Drive-activity Indicator Pattern Condition Blinking in random pattern HDD or SSD performing I/O operations Blinking twice a second (500 ms interval) HDD or SSD location is enabled or one of more HDDs or SSDs is in the failed state on the Nutanix Web GUI Off HDD or SSD has failed, or is being located from[...]

Item Indicator, Button, or Connector Icon Description NOTE: You can use this port only if you have the iDRAC7 Enterprise license installed on your system. 4 PCIe expansion card slots low–profile (3) Allows you to connect one PCIe network controller in slot 2. 5 Serial connector Allows you to connect a serial device to the system. 6 Video connecto[...]

Rear SSD indicator patterns Figure 4. Rear SSD indicator patterns 1. SSDactivity indicator (green) 2. SSD status indicator (green and amber) NOTE: If an SSD is in Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side) does not function and remains off. Table 5. Rear SSD indicator patterns Drive-Status Indicator Pat[...]

NIC indicator codes Figure 5. NIC Indicator 1. link indicator 2. activity indicator Table 6. NIC indicator codes Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network at its maximum port speed (10 Gbps). Link indicator is amber The NIC i[...]

Figure 7. DC PSU Status Indicator 1. DC PSU status indicator Table 7. Power Indicator Patterns Power Indicator Pattern Condition Not lit Power is not connected. Green The handle or LED indicator lights green indicating that a valid power source is connected to the PSU and that the PSU is operational. Flashing amber Indicates an issue in the PSU. CA[...]

Other information you may need WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be included within this document or as a separate document. • The Getting Started Guide provides an overview about setting up your system, and technical specifications. This document is available online at dell[...]

2 Using system setup and boot manager The System Setup feature allows you to manage your system hardware and specify BIOS-level options. The following keyboard shorcuts provide access to system features during startup: Table 8. System setup keystrokes Keystroke Description <F2> Opens the System Setup page. <F10> Opens System Services an[...]

Opening system setup page 1. Turn on or restart your system. 2. Press <F2> immediately after you see the following message: <F2> = System Setup If your OS begins to load before you press <F2>, allow the system to complete starting, and then restart your system. Responding to error messages If an error message is displayed while th[...]

Table 10. System Setup options Menu Item Description System BIOS This option is used to view and configure BIOS settings. iDRAC Settings This option is used to view and configure iDRAC settings. Device Settings This option is used to view and configure device settings. System BIOS NOTE: The options for System Setup change based on the system config[...]

System Information Table 12. System Information Menu Item Description System Model Name Displays the system model name. System BIOS Version Displays the BIOS version installed on the system. System Service Tag Displays the system Service Tag. System Manufacturer Displays the name of the system manufacturer. System Manufacturer Contact Information D[...]

Processor Settings Table 14. Processor Settings Menu Item Description Logical Processor Allows you to enable or disable logical processors and displays the number of logical processors. If the Logical Processor option is set to Enabled , the BIOS displays all the logical processors. If this option is set to Disabled , the BIOS displays only one log[...]

Menu Item Description NOTE: This option is available only on systems installed with an E5-2690 or E5-2600 V2 Xeon series processor and support Turbo. Enable Turbo Boost under System Profile Settings and set the System Profile to Performance mode when utilizing this feature. Enabling Dell Controlled Turbo make fans run at maximum RPM. NOTE: DPAT wor[...]

Menu Item Description Port B Auto enables BIOS support for the device attached to SATA port B. By default, Port B is set to Auto. Port C Auto enables BIOS support for the device attached to SATA port C. By default, Port C is set to Auto. Port D Auto enables BIOS support for the device attached to SATA port D. By default, Port D is set to Auto. Port[...]

Menu Item Description the User Accessible USB Ports option is set to All Ports On . Internal USB Port Allows you to enable or disable the internal USB port. By default, the Internal USB Port option is set to On. Integrated Network Card 1 Allows you to enable or disable the Integrated Network Card 1 option. By default, the Integrated Network Card 1 [...]

Menu Item Description Communication option is set to On without Console Redirection . Serial Port Address Allows you to set the port address for serial devices. By default, the Serial Port Address option is set to Serial Device 1=COM2, Serial Device 2=COM1. NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). To use console redirection[...]

Menu Item Description Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller. NOTE: The following parameters are available only when the System Profile is set to Custom . • CPU Power Management — Allows you to set the CPU power management. By default, the CPU Power Management option is set to System DBPM (DAPC) . DBPM is Demand-Based P[...]

Menu Item Description management is controlled by the OS Demand Based Power Management (DBPM) and the System DBPM Performance per Watt (DAPC). By default, the option is set to Disabled . System Security Table 20. System Security Menu Item Description Intel AES-NI Improves the application speed by performing encryption and decryption using the Advan[...]

Menu Item Description measurements. By default, the Intel TXT option is set to Off. BIOS Update Control Allows you to update the BIOS using either DOS or UEFI shell-based flash utilities. For environments that do not require local BIOS updates, Dell recommends to set this option to Disabled . By default, the BIOS Update Control option is set to Unl[...]

Menu Item Description with Advanced ECC Mode , and Dell Fault Resilient Mode . By default, the Memory Operating Mode option is set to Optimizer Mode . NOTE: The Dell XC720xd only supports Memory Operating Mode set to Optimizer Mode. Node Interleaving If the Node Interleaving option is set to Enabled , memory interleaving is supported if a symmetric[...]

To assign a system and/or setup password: 1. From the system console, enter System Setup , press <F2> immediately after a system turn on or restart. 2. On the System Setup page, select System BIOS and press <Enter>. The System BIOS page is displayed. 3. On the System BIOS page, select System Security and press <Enter>. The System [...]

Using system password to secure the system NOTE: If you have assigned a setup password, the system accepts your setup password as an alternate system password. 1. Turn on or restart your system. 2. Type your password and press <Enter>. When the password status is shown as Locked , type the password and press <Enter> when prompted during[...]

If your OS begins to load before you press <F11>, allow the system to finish booting, and then restart your system and try the operation again. Using the boot manager navigation keys Table 22. Boot manager navigation keys Key Description Up arrow Moves to the previous box. Down arrow Moves to the next box. <Enter> Allows you to type a v[...]

UEFI boot menu Table 24. UEFI boot menu options Menu Item Description Select UEFI Boot Option Displays the list of available UEFI boot options (marked with asterisks), select the boot option you want to use and press <Enter>. Add Boot Option Adds a new boot option. Delete Boot Option Deletes an existing boot option. Boot From File Sets a one-[...]

• Maximum Exhaust Temperature • Fan Speed Offset NOTE: When the User Option option is set to the default Auto setting, you cannot modify User Option . 2. Type appropriate values in the Maximum Air Exhaust Temperature or the Fan Speed Offset boxes. 3. Click Back → Finish → Yes . 34[...]

3 Installing and removing system components Safety instructions WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. WARNING: Opening or removing the system cover when the system is on may expose you to a risk of electric shock. CAUTION: Do not operate the system wi[...]

Front bezel Removing front bezel 1. Unlock the keylock at the left end of the bezel. 2. Lift the release latch next to the keylock. 3. Rotate the left end of the bezel away from the front panel. 4. Unhook the right end of the bezel and pull the bezel away from the system. Figure 8. Removing and installing the front bezel 1. release latch 2. keylock[...]

Figure 9. Removing and installing the system cover 1. system cover 2. latch 3. latch release lock Installing the system cover 1. Lift the latch on the cover. 2. Place the cover on the chassis and offset the cover slightly back so that it clears the chassis hooks and lays flush on the chassis. 3. Press down the latch to move the cover into the close[...]

Figure 10. Inside system 1. cooling-fan assembly 2. cable securing bracket 3. cooling shroud 4. HDD or SSD backplane (back) 5. vFlash media slot 6. HDDs or SSDs (back) (2) 7. expansion-card riser 3 8. network daughter card 9. expansion-card riser 2 10. expansion-card riser 1 11. heat sink for processor 1 12. heat sink for processor 2 13. DIMMs (24)[...]

3. If installed, remove the full-length PCIe card. 4. Hold the touch points and lift the shroud away from the system. Figure 11. Removing and installing the cooling shroud 1. cooling shroud 2. supports for a full-length PCIe card Installing the cooling shroud CAUTION: Many repairs may only be done by a certified service technician. You should only [...]

• DIMM configuration (number of ranks) • Maximum frequency of the DIMMs • Number of DIMMs populated per channel • DIMM operating voltage • System profile selected (Performance Optimized) • Maximum supported DIMM frequency of the processors The system contains 24 memory sockets split into two sets of 12 sockets, one set for each processo[...]

Memory channels are organized as follows: Processor 1 channel 0: slots A1, A5, and A9 channel 1: slots A2, A6, and A10 channel 2: slots A3, A7, and A11 channel 3: slots A4, A8, and A12 Processor 2 channel 0: slots B1, B5, and B9 channel 1: slots B2, B6, and B10 channel 2: slots B3, B7, and B11 channel 3: slots B4, B8, and B12 The following table sh[...]

• Populate up to two quad-rank RDIMMs and up to three dual- or single-rank RDIMMs for each channel. When you populate a quad-rank RDIMM in the first slot with white release levers, the third DIMM slot in the channel with green release levers cannot be populated. • Populate up to three LRDIMMs regardless of rank count. • Populate all sockets w[...]

System Capacity (GB) DIMM Size Number of DIMMs DIMM Slot Population 768 32 24 A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11, A12 B1, B2, B3, B4, B5, B6, B7, B8, B9, B10, B11, B12 Removing memory modules WARNING: The memory modules are hot to touch for some time after the system has been powered down. Allow the memory modules to cool before handling [...]

NOTE: Retain removed memory-module blanks for future use. Figure 14. Removing The Memory Module 1. memory module/memory-module blank 7. Install the cooling shroud. 8. Install the system cover. 9. Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals. Installing memory modules WARNING: The memory mo[...]

6. Align the memory-module's edge connector with the alignment key of the memory-module socket, and insert the memory module in the socket. NOTE: The memory-module socket has an alignment key that allows you to install the memory module in the socket in only one orientation. CAUTION: To prevent damage to the memory-module socket during install[...]

CAUTION: Before attempting to remove or install a HDD or SSD while the system is running, see the documentation for the storage controller card to make sure that the host adapter is configured correctly to support hot-swap HDD or SSD removal and insertion. CAUTION: Do not turn off or reboot your system while the HDD or SSD is being formatted. Doing[...]

Removing front hot-swappable HDD or SSD CAUTION: To prevent data loss, make sure that your operating system supports hot-swap drive installation. See the documentation supplied with your operating system and installed application. 1. From the Nutanix Web GUI, prepare the HDD or SSD for removal. For more information, see Front HDD or SSD indicator p[...]

CAUTION: To maintain proper system cooling, all empty SSD slots must have SSD blanks installed. 4. Insert an SSD blank in the empty SSD slot. Figure 18. Removing and installing a hot-swappable SSD 1. release button 2. SSD 3. SSD carrier handle Installing a hot-swappable HDD or SSD CAUTION: Many repairs may only be done by a certified service techni[...]

5. Close the HDD or SSD carrier handle to lock the HDD or SSD in place. Removing HDD or SSD from HDD or SSD carrier 1. Remove the screws from the slide rails on the HDD or SSD carrier. 2. Lift the HDD or SSD out of the HDD or SSD carrier. Figure 19. Removing and installing HDD or SSD into HDD or SSD carrier 1. HDD or SSD carrier 2. HDD or SSD 3. sc[...]

Cooling fans Your system supports hot-swappable cooling fans. NOTE: If a fan fails, the fan number is referenced by the system management software. This allows you to easily identify and replace the proper fan by noting the fan numbers on the cooling-fan assembly. Removing a cooling fan WARNING: Opening or removing the system cover when the system [...]

3. cooling fans (6) 4. cooling-fan connectors (6) Installing a cooling fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that [...]

Figure 21. Removing and installing the cooling fan assembly 1. cooling fan assembly 2. cooling fans (6) 3. blue release levers (2) 4. guide pins (2) 5. cooling fan connectors (6) Installing the cooling fan assembly CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as[...]

PCIe card holder Removing PCIe card holder CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not[...]

Installing the PCIe card holder CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by[...]

Figure 23. Opening and closing the PCIe card holder latch 1. PCIe card holder 2. tab 3. PCIe card holder latch 5. Install the system cover. 6. Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals. System cover lock latch Installing the top cover lock latch CAUTION: Many repairs may only be done by[...]

Figure 24. Installing the top cover lock latch 1. screw 2. top cover lock latch 3. latch 7. If applicable, install the PCIe card holder. 8. Install the system cover. 9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Cable retention bracket Removing the cable retention bracket CAUTION: Many [...]

Figure 25. Removing and installing the cable retention bracket 1. alignment pins (2) 2. tab 3. cable retention bracket Installing cable retention bracket CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by [...]

Table 27. Supported expansion cards Riser PCIe Slot Processor Connection Height Length Link Width Slot Width 1 1 Processor 2 Low Profile Half Length x8 x16 1 2 Processor 2 Low Profile Half Length x8 x16 1 3 Processor 2 Low Profile Half Length x8 x16 2 4 Processor 2 Standard Height Full Length x16 x16 2 5 Processor 1 Standard Height Full Length x8 x[...]

8. Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals. Figure 26. Removing and installing the expansion card 1. expansion card 2. expansion-card latch 3. expansion-card connector 4. expansion-card riser Installing an expansion card into the expansion-card riser 2 or 3 CAUTION: Many repairs may o[...]

5. Holding the card by its edges, position the card so that the connector on the expansion card aligns with the expansion-card connector on the riser. 6. Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated. 7. Replace the expansion-card latch. 8. To install a full-length card, use the supports prov[...]

Figure 27. Removing and Installing the Expansion-Card Riser 1 1. expansion-card riser 1 cage 2. expansion-card connector 3. expansion card 4. expansion-card latches (2) Installing expansion card into the expansion-card riser 1 CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simpl[...]

9. Close the expansion-card latches. 10. If applicable, connect any cables to the expansion card. 11. Install the expansion-card riser. 12. Remove the system cover. 13. Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals. 14. Install any device drivers required for the card as described in the do[...]

5. expansion-card riser 1 connector 6. riser guide-front Figure 29. Identifying connectors on the expansion card riser 1 1. expansion-card slot 1 2. expansion-card slot 2 3. expansion-card slot 3 Figure 30. Removing and installing the expansion card riser 2 1. power connector (for GPU cards) 2. expansion-card riser 2 3. riser guide-back 4. expansio[...]

Figure 31. Identifying connectors on the expansion card riser 2 1. chassis intrusion switch 2. expansion-card slot 4 3. expansion-card slot 5 4. power connector (for GPU cards) Installing expansion-card risers CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as auth[...]

Figure 32. Removing and installing the SD vFlash card 1. SD vFlash card 2. SD vFlash card slot 3. To install the SD vFlash card, with the label side facing up, insert the contact-pin end of the SD card into the card slot on the module. NOTE: The slot is keyed to make sure correct insertion of the card. 4. Press inward on the card to lock it into th[...]

Figure 33. Removing and installing the vFlash Media Unit 1. cable 2. screw 3. vFlash media unit 4. standoff Installing vFlash media CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephon[...]

Network daughter card Removing network daughter card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by D[...]

Installing network daughter card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered b[...]

CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. 5. Using a #2 Phillips screwdriver, loosen one of the heat sink retention sockets. Wait for 30 seconds for the heat sink to loosen from the processor. 6. Loosen the second heat sink retent[...]

Figure 36. Processor shield opening and closing lever sequence 1. close-lock symbol 2. processor socket-release lever 3. processor 4. processor socket-release lever 5. open-lock symbol 10. Rotate the processor shield upward and out of the way. CAUTION: The socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in th[...]

Figure 37. Removing and installing a processor 1. processor socket-release lever 2. pin 1 indicator 3. processor socket-release lever 4. processor shield 5. processor 6. ZIF socket 7. socket keys (4) 8. notches in processor (4) NOTE: After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. Do not to[...]

3. Remove the system cover. 4. Remove the cooling shroud. WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is nec[...]

NOTE: Titanium PSU is nominally rated for 200 VAC to 240 VAC input only. The two identical PSUs are installed, the PSU configuration is redundant (1 + 1). In redundant mode, power is supplied to the system equally from both PSUs to maximize efficiency. NOTE: If two PSUs are used, they must be of the same type and have the same maximum output power.[...]

Figure 38. Removing and installing AC power supply unit 1. connector 2. PSU 3. release latch 4. PSU handle Installing AC power supply unit CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or t[...]

Wiring instructions for DC PSU Your system supports up to two –(48–60) V DC PSUs (when available). WARNING: For equipment using –(48–60) V DC PSU, a qualified electrician must perform all connections to DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply wit[...]

CAUTION: The system requires one PSU for normal operation. On power-redundant systems, remove and replace only one PSU at a time in a system that is powered on. NOTE: You may have to unlatch and lift the optional cable management arm if it interferes with PSU removal. For information about the cable management arm, see the system’s rack documenta[...]

CAUTION: When connecting the power wires, secure the wires with the strap to the PSU handle. 6. Connect the wires to a DC power source. NOTE: While installing, hot-swapping, or hot-adding a new PSU, allow several seconds for the system to recognize the PSU and determine its status. The PSU status indicator turns green to signify that the PSU is fun[...]

7. To install a new system battery, support the battery connector by pressing down firmly on the positive side of the connector. 8. Hold the battery with the "+" symbol facing up and slide it under the securing tabs at the positive side of the connector. 9. Press the battery straight down into the connector until it snaps into place. 10. [...]

Figure 41. Removing and Installing the front 3.5 Inch (x12) SAS/SATA Backplane 1. release tabs (2) 2. left control panel cable 3. power cable A 4. USB cable 5. SAS cables (2) 6. power cable B 7. front I/O cable 8. right control panel cable 9. x12 HDD or SSD backplane 10. HDD or SSD backplane connectors (12) 79[...]

Figure 42. Cabling Diagram — 3.5 inch (x12) SAS/SATA Backplane 1. system board 2. LSI 9207 adapter 3. SAS cable retainer 4. front backplane SAS cable B 5. front x12 HDD or SSD backplane 6. front backplane SAS cable A Installing the front HDD or SSD backplane CAUTION: Many repairs may only be done by a certified service technician. You should only[...]

7. Install the system cover. 8. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 9. If applicable, install the front bezel. Removing rear SSD backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as autho[...]

1. I2C cable 2. sideband cable 3. SSD backplane (back) 4. SAS/SATA connectors (2) 5. SAS cable 6. release pin 82[...]

Figure 43. Cabling Diagram — 2.5 Inch (x2) rear SSD backplane 1. system board 2. rear backplane SAS cable 3. PERC H310 Adapter Installing rear SSD backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directe[...]

Removing control panel CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your war[...]

Installing the control panel CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by yo[...]

Figure 45. Removing and installing I/O panel 1. I/O panel cable 2. HDD or SSD backplane 3. torx screws (3) 4. I/O panel 5. chassis Installing I/O panel CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by th[...]

NOTE: You must route the cable properly to prevent it from being pinched or crimped. 10. Install the system cover. 11. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 12. If applicable, install the front bezel. System board Removing system board CAUTION: Many repairs may only be done by a ce[...]

a. mini SAS cable connector b. metal tab c. connector on the system board 6. Disconnect all cables from the system board. CAUTION: Take care not to damage the system identification button while removing the system board from the chassis. CAUTION: Do not lift the system board assembly by holding a memory module, processor, or other components. 7. Gr[...]

3. release pin 4. support bracket (present on certain systems only) WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. 8. Remove heat sinks or heat sink blanks and processors or processor blanks. 9. Remove memory modules and [...]

4 Troubleshooting your system Safety first—for you and your system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not[...]

3. If the problem is resolved, restart the system, open the System Setup page, and check if the non- functioning USB ports are enabled. 4. Replace the keyboard or mouse with another working keyboard or mouse. 5. If the problem is resolved, replace the faulty keyboard or mouse. 6. If the problem is not resolved, proceed to the next step to begin tro[...]

Troubleshooting a wet system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by yo[...]

• Expansion-card risers (if present) • Expansion cards • PSUs • Cooling fan assembly (if present) • Cooling fans • Processor(s) and heat sink(s) • Memory modules • HDD or SSD carriers • HDD or SSD backplane 4. Make sure that all cables are properly connected. 5. Install the system cover. 6. Run the appropriate diagnostic test. For[...]

If the issue persists, see Getting Help. Troubleshooting cooling problems CAUTION: Many repairs may only be done by a certified service technician. You should perform only troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that i[...]

4. Open the System Setup page by pressing <F2> when the system is booted and the company logo is displayed, and then check the system memory setting. Make any changes to the memory settings, if required. If the memory settings match the installed memory but an issue is still indicated, go to task 12 in this section. 5. Turn off the system and[...]

d. Exit the configuration application and allow the system to boot to the OS. 3. Make sure that the required device drivers for your controller card are installed and are configured correctly. See the operating system documentation for more information. 4. Restart the system and open the System Setup page by pressing <F2> when the company log[...]

Troubleshooting expansion cards CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by[...]

5. Install the system cover. 6. Run the appropriate diagnostic test. For more information, see Using system diagnostics in this document. If the issue persists, see Getting help in this document. System messages For a list of event and error messages generated by the system firmware and agents that monitor system components, see the Dell Event and [...]

5 Using system diagnostics If you experience a issue with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the issue yourself, service and support tea[...]

System diagnostic controls Table 29. System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results [...]

6 Jumpers and connectors System board jumper settings For information about resetting the password jumper to disable a password, see Disabling forgotten password in this document. Table 30. System board jumper settings Jumper Setting Description PWRD_EN (default) The password feature is enabled (pins 4–6). The password feature is disabled (pins 2[...]

System board connectors Figure 47. System board jumpers and connectors Item Connector Description 1 J_PS2 PSU 2 power connector 2 J_SATA_CD Optical drive SATA connector 3 J_SATA_TBU Tape backup unit SATA connector 4 J_BP0 Optical drive power connector 5 J_TBU Tape backup unit power connector 6 J_PS1 PSU 1 power connector 7 J_IDSDM Internal dual SD [...]

Item Connector Description 11 J_USB USB connector 12 J_VIDEO_REAR Video connector 13 J_COM1 Serial connector 14 J_IDRAC_RJ45 iDRAC7 connector 15 J_CYC System identification connector 16 CYC_ID System identification button 17 J_RISER_2A Riser 2 connector 18 J_RISER_1A Riser 1 connector 19 J_RISER_2B Riser 2 connector 20 J_RISER_1B Riser 1 connector [...]

Item Connector Description 43 J_FP_USB Front-panel USB connector 44 J_BP_SIG1 Backplane signal connector 1 45 J_BP_SIG0 Backplane signal connector 0 Disabling forgotten password The system's software security features include a system password and a setup password. The password jumper enables these password features or disables them and clears[...]

7 Technical specifications Processor Processor type One or two Intel Xeon processor E5-2600 or E5-2600v2 product family Expansion Bus Bus type PCIe Generation 3 Expansion slots using riser card: Riser 1 (Slot 1) One half-height, low-profile x8 link (Slot 2) One half-height, low-profile x8 link (Slot 3) One half-height, low-profile x8 link Riser 2 ([...]

Drives (Dell XC720xd) Twelve plus two–hard-drive systems Up to twelve 3.5-inch, internal, hot-swappable SATA SSD, or Nearline SAS drives, and two 2.5-inch back- accessible SSDs or HDDs in HDD or SSD slots 0 through 11, and 12 through 13. Connectors Back NIC Two 10/100/1000 Mbps and two 100 Mbps/1 Gbps/10 Gbps Serial 9-pin, DTE, 16550-compatible U[...]

Environmental Temperature Ranges (for altitude less than 950 m or 3117 ft) 10 °C to 35 °C (50 °F to 95 °F) with no direct sunlight on the equipment. Humidity Percentage Range 10 to 80 percent Relative Humidity with 26 °C (78.8 °F) maximum dew point. Relative Humidity Storage 5% to 95% RH with 33 °C (91 °F) maximum dew point. Atmosphere must[...]

Environmental Air Filtration NOTE: Applies to data center environments only. Air filtration requirements do not apply to IT equipment designed to be used outside a data center, in environments such as an office or factory floor. Data center air filtration as defined by ISO Class 8 per ISO 14644-1 with a 95 percent upper confidence limit. NOTE: Air [...]

8 Getting help Contacting Dell NOTE: Dell provides several online and telephone-based support and service options. If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be availabl[...]