Dell E23S Series manual

Dell PowerEdge R920 System Owner's Manual Regulatory Model: E23S Series Regulatory Type: E23S001[...]

Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 201[...]

Contents 1 About Your System...................................................................................................................... 9 Front-Panel Features And Indicators ....................................................................................................................... 9 LCD Panel Features ........................[...]

Using The Boot Manager Navigation Keys ...................................................................................................... 31 Boot Manager Screen ...................................................................................................................................... 31 UEFI Boot menu ................................[...]

Installing A 2.5 Inch Hard-Drive Blank ............................................................................................................. 56 Removing A Hot-Swap Hard Drive ................................................................................................................... 57 Installing A Hot-Swap Hard Drive ...............[...]

Processors .............................................................................................................................................................. 83 Removing A Heat Sink Blank ........................................................................................................................... 83 Installing A Heat Sink [...]

Troubleshooting A Serial I/O Device .................................................................................................................... 117 Troubleshooting A Wet System ............................................................................................................................ 117 Troubleshooting A Damaged System ..[...]

Documentation feedback ..................................................................................................................................... 157[...]

1 About Your System Front-Panel Features And Indicators Figure 1. Front-Panel Features and Indicators Item Indicator, Button, or Connector Icon Description 1 Power-on indicator, power button The power-on indicator lights when the system power is on. The power button controls the power supply output to the system. NOTE: On ACPI-compliant operating s[...]

Item Indicator, Button, or Connector Icon Description Press to toggle the system ID on and off. If the system stops responding during POST, press and hold the system ID button for more than five seconds to enter BIOS progress mode. To reset iDRAC (if not disabled in F2 iDRAC setup), press and hold the button for more than 15 seconds. 4 Video connec[...]

• The LCD backlight remains off if LCD messaging is turned off through the iDRAC utility, the LCD panel, or other tools. Figure 2. LCD Panel Features Item Button Description 1 Left Moves the cursor back in one-step increments. 2 Select Selects the menu item highlighted by the cursor. 3 Right Moves the cursor forward in one-step increments. During[...]

Option Description Set error Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL. This is useful when trying to match an LCD message with an SEL entry. Select Simple to display LCD error messages in a simplified user-friendly description. See System Error Messages for a list of messages in this format. [...]

Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second Identifying drive or preparing for removal Off Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after the system is turned on. Drives are not ready for insertion or removal during this time. B[...]

State Name Slot/Device State Status LED (Green) Status LED (Amber) Device identify (blink) The device is identifying the slot location or is indicating the device has received a Prepare for Removal command from the host operating system. On for 250 msec Off for 250 msec Off Device failed The host operating system no longer has access to the device [...]

Item Indicator, Button, or Connector Icon Description 4 Serial connector Allows you to connect a serial device to the system. 5 USB connectors (2) Allows you to connect USB devices to the system. The ports are USB 2.0-compliant. 6 PCIe expansion card slots (8 or 10 depending on the I/O risers installed) Allows you to connect PCI Express expansion c[...]

Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network at its maximum port speed (1 Gbps or 10 Gbps). Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed. Activity indicator is blinking gree[...]

Power Indicator Pattern Condition Not lit Power is not connected. Green The handle/LED indicator lights green indicating that a valid power source is connected to the power supply and that the power supply is operational. Flashing amber Indicates a problem with the power supply. CAUTION: When correcting a power supply mismatch, replace only the pow[...]

• For more information on the system and how-to videos, scan the Quick Resource Locator (QRL) available on your system. NOTE: Download the QRL application from your mobile platform to enable the application on your mobile device. • Always check for updates on dell.com/support/manuals and read the updates first because they often supersede infor[...]

2 Using The System Setup and Boot Manager System Setup enables you to manage your system hardware and specify BIOS-level options. The following keystrokes provide access to system features during startup: Keystroke Description <F2> Opens the System Setup page. <F10> Enters System Services and starts Lifecycle Controller, which supports [...]

• UEFI boot mode is an enhanced 64-bit boot interface based on Unified Extensible Firmware Interface (UEFI) specifications that overlays the system BIOS. You must select the boot mode in the Boot Mode field of the Boot Settings screen of System Setup. Once you specify the boot mode, the system boots in the specified boot mode and you then proceed[...]

System Setup Options System Setup Main Screen NOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings. Menu Item Description System BIOS This option is used to view and configure BIOS settings. iDRAC Settings This option is used to view and configure iDRAC settings. Device Settings This option is used to view a[...]

Menu Item Description System BIOS Version Displays the BIOS version installed on the system. System Service Tag Displays the system Service Tag. System Manufacturer Displays the name of the system manufacturer. System Manufacturer Contact Information Displays the contact information of the system manufacturer. Memory Settings Screen Menu Item Descr[...]

Menu Item Description Adjacent Cache Line Prefetch Allows you to optimize the system for applications that require high utilization of sequential memory access. By default, the Adjacent Cache Line Prefetch option is set to Enabled . You can disable this option for applications that require high utilization of random memory access. Hardware Prefetch[...]

Boot Settings Screen Menu Item Description Boot Mode Allows you to set the boot mode of the system. CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode. If the operating system supports UEFI, you can set this option to UEFI. Setting this field to BIOS allows compatibili[...]

Menu Item Description NOTE: This option is displayed only if IDSDM is installed on the system board. Integrated Network Card 1 Allows you to enable or disable the integrated network card 1. By default, the Integrated Network Card 1 option is set to Enabled . OS Watchdog Timer Allows you to enable or disable the OS watchdog timer. When this field is[...]

Menu Item Description Redirection After Boot Allows you to enable or disable to the BIOS console redirection when the operating system is loaded. By default, the Redirection After Boot option is set to Enabled . System Profile Settings Screen Menu Item Description System Profile Allows you to set the system profile. If you set the System Profile op[...]

System Security Screen Menu Item Description Intel AES-NI The Intel AES-NI option improves the speed of applications by performing encryption and decryption using the Advanced Encryption Standard Instruction Set and is set to Enabled by default. System Password Allows you to set the system password. This option is read-only if the password jumper i[...]

Miscellaneous Settings Menu Item Description System Time Allows you to set the time on the system. System Date Allows you to set the date on the system. Asset Tag Displays the asset tag and allows you to modify it for security and tracking purposes. Keyboard NumLock Allows you to set whether the system boots with the NumLock enabled or disabled. By[...]

To assign a system and/or setup password: 1. To enter System Setup, press <F2> immediately after a power-on or reboot. 2. In the System Setup Main Menu , select System BIOS and press <Enter>. The System BIOS screen is displayed. 3. In the System BIOS screen, select System Security and press <Enter>. The System Security screen is d[...]

Using Your System Password To Secure Your System NOTE: If you have assigned a setup password, the system accepts your setup password as an alternate system password. 1. Turn on or reboot your system. 2. Type your password and press <Enter>. When Password Status is Locked , type the password and press <Enter> when prompted at reboot. If [...]

Using The Boot Manager Navigation Keys Key Description Up arrow Moves to the previous field. Down arrow Moves to the next field. <Enter> Allows you to type in a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop-down list, if applicable. <Tab> Moves to the next focus area. N[...]

Menu Item Description Add Boot Option Adds a new boot option. Delete Boot Option Deletes an existing boot option. Boot From File Sets a one-time boot option not included in the boot option list. Embedded System Management The Dell Lifecycle Controller provides advanced embedded systems management throughout the server’s lifecycle. The Lifecycle C[...]

3 Installing System Components Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #2 Phillips screwdriver • 10 in-lb. torque tool • Wrist grounding strap connected to ground You may need the following tools for assembling cables for a DC power supply unit (PSU), when a[...]

Figure 9. Removing and Installing the Front Bezel 1. release latch 2. front bezel 3. locking hooks Installing The Front Bezel 1. Hook the right end of the bezel onto the chassis. 2. Fit the free end of the bezel onto the chassis. 3. Secure the bezel with the keylock. Opening And Closing The System WARNING: Whenever you need to lift the system, get [...]

Opening The System NOTE: It is recommended that you always use a static mat and static strap while working on components inside the system. 1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2. Rotate the latch release lock counter clockwise to the unlocked position. 3. Lift the latch on top of th[...]

Inside The System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty[...]

Chassis Intrusion Switch CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your w[...]

Figure 12. Removing and Installing the Chassis Intrusion Switch 1. chassis intrusion switch 2. NDC riser (riser 1) 3. chassis intrusion switch cable Cable Management Tray The cable management tray is located above the processor heat sinks. It is used to route and manage the cables connecting the storage and expansion cards to various connectors on [...]

Figure 13. Removing and Installing the Cable Management Tray 1. cable tray slot (4) 2. cable tray hook (4) 3. cable tray cover 4. cable tray cover release tab 5. cables (routed) Installing The Cable Management Tray 1. Position the cable management tray above the processor heat sinks. 2. Lower the cable tray and insert the cable tray hooks into the [...]

Memory bus operating frequency can be 1066 MT/s, 1333 MT/s, and 1600 MT/s depending on: • DIMM type (RDIMM and LRDIMM) • DIMM configuration (number of ranks) • Maximum frequency of the DIMMs • Number of DIMMs populated per channel • DIMM operating voltage • System profile selected (for example, Performance Optimized, Custom, or Dense Co[...]

Figure 14. Memory Socket Locations Memory channels are organized as follows: Processor 1 channel 0: slots A1, A5, and A9 channel 1: slots A2, A6, and A10 channel 2: slots A3, A7, and A11 channel 3: slots A4, A8, and A12 channel 0: slots B1, B5, and B9 channel 1: slots B2, B6, and B10 channel 2: slots B3, B7, and B11 channel 3: slots B4, B8, and B12[...]

channel 2: slots E3, E7, and E11 channel 3: slots E4, E8, and E12 channel 0: slots F1, F5, and F9 channel 1: slots F2, F6, and F10 channel 2: slots F3, F7, and F11 channel 3: slots F4, F8, and F12 Processor 4 channel 0: slots G1, G5, and G9 channel 1: slots G2, G6, and G10 channel 2: slots G3, G7, and G11 channel 3: slots G4, G8, and G12 channel 0:[...]

DIMM Type DIMMs Populated/ Channel (DPC) DIMM Size Operating Frequency (in MT/s) Maximum DIMM Rank/ Channel DDR3 (1.5 V) DDR3 (1.35 V) 2 32 GB / 64 GB 1600 1333 Quad rank physical 3 32 GB / 64 GB 1333 and 1066 Not Applicable Quad rank physical General Memory Module Installation Guidelines Your system supports Flexible Memory Configuration, enabling[...]

• Memory modules must be identical in size, speed, and technology. • DIMMs installed in memory sockets with white release tabs must be identical and similar rule applies for sockets with black and green release tabs. This ensures that identical DIMMs are installed in matched pairs - for example, A1 with A2, A3 with A4, A5 with A6, and so on. NO[...]

NOTE: DIMMs populated must be identical for each riser. In the mirroring mode, only one of the two CPUs is populated. NOTE: 64GB LRDIMMs are supported by the system. Table 2. Memory Configurations—Single Riser Memory Mode System Capacity (in GB) DIMM Size (in GB) Number of DIMMs DIMM Slot Population for CPU 1 ( Riser A and B) Advanced ECC Lockste[...]

Memory Mode System Capacity (in GB) DIMM Size (in GB) Number of DIMMs DIMM Slot Population for CPU 1 ( Riser A and B) 128 16 8 X X X X 96 16 6 X X X 128 16 8 X X X X 192 32 6 X X X 256 32 8 X X X X 192 32 6 X X X 256 32 8 X X X X 384 32 12 X X X X X X 384 64 6 X X X 512 64 8 X X X X 768 64 12 X X X X X X 1024 64 16 X X X X X X X X 1536 64 24 X X X [...]

Removing A Memory-Riser Blank CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by y[...]

Installing A Memory-Riser Blank CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by[...]

Figure 16. Removing and Installing the Memory Riser 1. memory riser handle 2. memory riser handle lock 3. memory riser guide Installing A Memory Riser 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Open the system. 3. If applicable, remove the memory-riser blank and orange protec[...]

6. Press the handle down by pushing on the blue touch points and sliding the handle lock until it clicks into the locked position. NOTE: If the memory riser is not aligned with the riser guide, the memory riser will not slide smoothly into the slot. If the memory riser handle does not move down, check if the memory riser is properly seated in the m[...]

Figure 17. Opening and Closing the Memory Riser 1. memory riser release tabs 2. memory riser cover 3. memory riser handle 5. Locate the appropriate memory-module socket(s). 6. To release the memory-module blank from the socket, simultaneously press the ejectors on both ends of the memory module socket. CAUTION: Handle each memory module only by the[...]

Figure 18. Ejecting The Memory Module 1. memory module 2. memory-module socket ejectors (2) 3. memory-module socket 7. If a memory module or a memory-module blank is installed in the socket, remove it. NOTE: Retain the removed memory-module blank(s) for future use. Figure 19. Removing The Memory Module 1. memory module/memory-module blank 8. Instal[...]

CAUTION: To ensure proper system cooling, memory-module blanks must be installed in any memory socket that is not occupied. Remove memory-module blanks only if you intend to install memory modules in those sockets. 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Open the system. 3[...]

13. Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals. 14. Press <F2> to enter the System Setup, and check the memory settings. The system should have already changed the value to reflect the newly installed memory. 15. If the value is incorrect, one or more of the memory modules may not [...]

Figure 21. Removing and Installing the Memory Riser and Fan Cage 1. memory riser and fan cage handle 2. fan cage 3. memory riser and fan cage back handle 4. handle lock 5. cage guides on the side of the chassis Installing The Memory Riser And Fan Cage NOTE: Before installing the memory riser and fan cage, ensure there are no loose cables from the h[...]

6. Install cooling fans. 7. Close the system. 8. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Hard Drives All hard drives connect to the system board through the hard-drive backplane. Hard drives are supplied in hot- swappable hard-drive carriers that fit in the hard-drive slots. CAUTION:[...]

Removing A Hot-Swap Hard Drive CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the documentation supplied with your operating system. 1. From the management software, prepare the hard drive for removal. Wait until the indicators on the hard-drive carrier signal that the hard drive can be re[...]

CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the documentation supplied with your operating system. CAUTION: When a replacement hot-swappable hard drive is installed and the system is powered on, the hard drive automatically begins to rebuild. Make absolutely sure that the replacement ha[...]

Installing A Hard Drive Into A Hard-Drive Carrier CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell[...]

Figure 25. Removing and Installing the Optical Drive 1. ejector-handle button 2. optical drive sled 3. ejector handle Installing The Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the onl[...]

WARNING: Do not place any physical obstructions in the front or rear of the chassis. This may cause a decrease in airflow, resulting in an over-heating condition. Removing A Cooling Fan WARNING: Opening or removing the system cover when the system is on may expose you to a risk of electric shock. Exercise utmost care while removing or installing co[...]

Installing A Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your w[...]

Figure 27. Removing and Installing the Fan Tray 1. fan tray connector 2. fan tray Installing The Fan tray 1. Align the fan tray with the connector and the screw holes on the system board. 2. Lower the fan tray and ensure that the fan tray connector engages with the connector on the system board. 3. Using a #2 Phillips screwdriver, tighten the fan t[...]

Replacing The Internal USB Key CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by [...]

Expansion Card Installation Guidelines Your system supports third Generation 10 PCIe expansion card slots that include one dedicated slot for PERC 9 storage card and one dedicated riser-slot for Network Daughter Card (NDC). Slot 1 connector functions as an x8 connector and can be extended as two x4 slots when the left I/O riser is installed. Slot 9[...]

Table 4. Expansion Card Installation Order Card Priority Card Type Form Factor Slot Priority (Two Processors) Slot Priority (Four Processors) Max Allowed 1 Internal Storage (Integrated Slot) Full Height 4 4,7 2 2 External Storage Full Height 1*, 3, 4, 5, (1/1)*, (2/2)* (1/9)^, (2/10)^, 1*, 3, 4, 5, 6, 7, 8, 9^, (1/1)*, (2/2)* 2 3 40 Gb Ethernet Con[...]

To remove the left expansion card riser blank: 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Open the system. 3. Slide the left riser blank to the left pressing on the metal tab. 4. Lift the riser blank up and away from the system. Store the riser blank for future use. Figure 29[...]

3. Align the left riser blank with the corresponding slot on the back of the chassis. 4. Press down and slide the blank to the right to lock it in place and replace the PCI retention rocker. Removing The Right Expansion Card Riser Blank CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting[...]

Figure 30. Removing and Installing Expansion-Card Risers 2 and 3 Cage 1. expansion-card riser 2 cage 2. expansion-card riser handle 3. expansion-card riser 3 cage 4. riser panel 5. guide pin 6. plastic guide on VR bracket 69[...]

Figure 31. Removing and Installing the Expansion-Card (half-length) from the Expansion-Card Riser 2 1. expansion-card connector on the riser 2. expansion-card (half-length) 3. expansion-card latch 4. expansion-card riser cage 70[...]

Figure 32. Removing and Installing the Expansion-Card (full-length) from the Expansion-Card Riser 2 1. expansion-card connector on the riser 2. expansion-card (full-length) 3. expansion-card latch 4. expansion-card riser cage To enable the installation of full-length expansion card in expansion-card riser 2 or 3, ensure the metal brackets are remov[...]

Figure 33. Removing The Metal Brackets To Install The Full-Length Expansion Cards 1. memory riser and fan cage 2. left metal bracket 3. right metal bracket Figure 34. Removing and Installing the Expansion-Card from the Expansion-Card Riser 3 1. expansion-card riser cage 2. expansion-card connector on the riser 3. expansion-card latch 4. expansion-c[...]

Installing An Expansion Card Into The Expansion-Card Riser 2 and 3 CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not a[...]

6. Press and slide out the NDC riser panel latch. The NDC riser panel is unlocked. 7. Hold the NDC riser and carefully remove it from the connector on the system board. Figure 35. Removing and Installing the NDC Riser 1. NDC 2. PCI retention rocker 3. NDC riser connector on the system board Installing The NDC Riser (I/O Riser 1) CAUTION: Many repai[...]

5. Close the system. 6. If applicable, reconnect the external cables to the IO card. 7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Network Daughter Card The Network Daughter Card (NDC) contains the complete NIC subsystem, it replaces the traditional LAN-on- Motherboard (LOM) design with[...]

Figure 36. Removing and Installing the Network Daughter Card 1. NDC panel 2. I/O riser card 3. NDC connector on the I/O riser card 4. screw (2) 5. network daughter card Installing The Network Daughter Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authoriz[...]

Replacing An SD vFlash Card 1. Locate the vFlash media slot on the system. 2. To remove the SD vFlash card, push inward on the card to release it, and pull the card from the card slot. Figure 37. Removing and Installing the SD vFlash Card 1. SD vFlash card 2. SD vFlash card slot 3. To install the SD vFlash card, with the label side facing up, inser[...]

Figure 38. Removing and Installing the Internal Dual SD Module 1. connector on the I/O card 2. internal dual SD module 3. blue pull tab Installing The Internal Dual SD Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentatio[...]

Removing An Internal SD Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by yo[...]

Installing An Internal SD Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by [...]

9. Close the system. 10. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Figure 40. Removing and Installing the Integrated Storage Controller Card 1. SAS cable connector 2. storage controller card battery 3. storage controller card 4. clamp 5. storage controller card connector on the system [...]

7. Close the clamp. 8. Install the NDC riser. 9. If applicable, reinstall the left expansion card riser. 10. Close the system. 11. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. RAID Battery Removing a RAID Battery CAUTION: Many repairs may only be done by a certified service technician. Yo[...]

Installing The RAID Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by you[...]

5. Press the heat sink release tabs located at the back of the blank. 6. Lift the heat sink blank out of the system. Figure 42. Removing and Installing the Heat Sink Blank 1. heat sink blank 2. processor blank Installing A Heat Sink Blank CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooti[...]

Removing A Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warra[...]

Figure 43. Removing and Installing the Processor Heat Sink 1. heat sink 2. retention screws (4) 3. retention sockets (4) 4. processor CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 12. Position your thumb firmly over the processor socket-release lever[...]

Figure 44. Processor Shield Opening and Closing Lever Sequence 1. processor socket-release lever 2. close-lock symbol 3. processor 4. processor socket-release lever 5. open-lock symbol 14. Rotate the processor shield upward and out of the way. CAUTION: The socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in th[...]

Figure 45. Removing and Installing a Processor 1. processor socket-release lever 2. processor 3. processor shield 4. processor socket-release lever 5. notches in processor 6. socket keys 7. pin 1 indicator 8. ZIF socket NOTE: After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. Do not touch the [...]

NOTE: If you are installing two processors, they must be installed in socket CPU1 and CPU2. 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. When disconnected from the power source, press and hold the power button for three seconds to fully drain the system of stored power prior to re[...]

Your system supports Up to four 750 W, 1100 W, and 1600 W (when available) AC power supply modules Or Up to four 1100 W DC power supply modules NOTE: You can install only one 1600 W power supply on each side of the system. When two identical power supplies are installed, the power supply configuration is redundant (1 + 1). In redundant mode, power [...]

Figure 46. Removing and Installing an AC Power Supply 1. connector 2. power supply 3. release latch 4. power supply handle Installing An AC Power Supply CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by t[...]

Wiring Instructions For A DC Power Supply Your system supports up to two –(48–60) V DC power supplies (when available). WARNING: For equipment using –(48–60) V DC power supplies, a qualified electrician must perform all connections to DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All e[...]

3. Connect the safety ground wire to the grounding post on the back of the system using a #6-32 nut equipped with a locking washer. Figure 47. Assembling and Connecting the Safety Ground Wire 1. safety ground wire 2. grounding post 3. locking washer 4. spring washer 5. #6-32 nut Assembling The DC Input Power Wires WARNING: For equipment using –(4[...]

Figure 48. Assembling the DC Input Power Wires 1. DC power socket 2. rubber cap 3. captive screws (2) 4. DC power connector 5. wire –48 V 6. wire RTN 7. grounding wire Removing A DC Power Supply WARNING: For equipment using –(48–60) V DC power supplies, a qualified electrician must perform all connections to DC power and to safety grounds. Do[...]

Figure 49. Removing and Installing a DC Power Supply 1. connector 2. power supply 3. power supply status indicator 4. release latch 5. power supply handle Installing A DC Power Supply WARNING: For equipment using –(48–60) V DC power supplies, a qualified electrician must perform all connections to DC power and to safety grounds. Do not attempt [...]

Removing The Power Supply Blank CAUTION: To ensure proper system cooling, the power supply blank must be installed in the second power supply bay in a non-redundant configuration. Remove the power supply blank only if you are installing a second power supply. 1. Hold the power supply blank and disengage the tabs from the slots on the chassis. 2. Sl[...]

Removing The Power Supply Bay CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by y[...]

3. power supply bay (left) 4. power supply bay (right) 5. finger grips on the power supply bay Installing The Power Supply Bay 1. Position the power supply bay to the side of the chassis. 2. Align four slots on the power supply bay with the hooks on the side wall of the chassis. 3. Align the PDB with the connector on the system board. 4. Press the [...]

Figure 52. Removing and Installing the Power Distribution Board 1. screw (3) 2. power distribution board 3. power supply bay (left) 4. power supply bay (right) Installing The Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in [...]

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow [...]

• 2.5 inch (x24) SAS/SATA backplane • 2.5 inch (x16) SAS/SATA backplane and 2.5 inch (x8) Dell PowerEdge Express Flash (PCIe SSD) backplane Removing The Hard-Drive Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documenta[...]

Figure 54. Removing and Installing the 2.5 Inch (x4) SAS/SATA Backplane 1. release tab 2. system board miscellaneous signal cable 3. SAS connector 4. hard drive connector 5. backplane hook (4) 6. backplane power cable Figure 55. 2.5 Inch (x4) SAS/SATA Backplane—Front view 1. SAS connector on the backplane 2. hard drive connector 3. backplane hook[...]

Figure 56. 2.5 Inch (x4) SAS/SATA Backplane—Back view 1. backplane power cable 2. system board miscellaneous signal cable Figure 57. Removing and Installing the 2.5 Inch (x24) SAS/SATA Backplane 1. release tab (2) 2. backplane jumper connector 3. backplane jumper connector for the expander daughter card 4. backplane power cable 5. SAS connector 6[...]

Figure 58. 2.5 Inch (x24) SAS/SATA Backplane—Front view 1. jumper connector 2. hard drive connector 3. SAS connector 4. hard drive connector 5. backplane loops 6. backplane hook (8) 7. backplane jumper connector Figure 59. 2.5 Inch (x24) SAS/SATA Backplane—Back view 1. backplane power connector 1 2. backplane power connector 2 3. system board m[...]

Figure 60. Removing and Installing the 2.5 Inch (x16) SAS/SATA and (x8) PCIe SSD Backplane 1. release tab (2) 2. backplane jumper connector 3. system board miscellaneous signal cable 4. primary PCIe SSD extender mini-SAS HD connector (4) 5. SAS connector 6. secondary PCIe SSD extender mini-SAS HD connector (4) 7. backplane hook (8) 8. backplane pow[...]

5. backplane hook (8) 6. jumper connector to the expander daughter card Figure 62. Cabling—2.5 Inch (x4) SAS/SATA Backplane with PERC 9 1. SAS cable connector on the integrated storage controller card 2. integrated storage controller card (PERC 9) 3. system board 4. cable management tray 5. x4 hard drive backplane 6. SAS connector on the backplan[...]

Figure 63. Cabling—2.5 Inch (x24) SAS/SATA Backplane with PERC 9 1. SAS (A&B) cable connector on the integrated storage controller card 2. integrated storage controller card (PERC 9) 3. system board 4. cable management tray 5. x24 hard drive backplane 6. SAS B cable connector on the expander daughter card 7. backplane jumper cable connector o[...]

Figure 64. Cabling—2.5 Inch (x16) SAS/SATA and (x8) PCIe SSD Backplane (left and right side) 1. SAS (A&B) cable connector on the integrated storage controller card 2. integrated storage controller card 3. system board 4. cable management tray 5. secondary PCIe SSD extender mini-SAS HD connector (A to D) 6. x24 hard-drive backplane 7. SAS B ca[...]

Figure 65. Cabling— x24 Backplane With Dual PERC And Dual SAS Expander Cards 1. SAS cable connector on the primary integrated storage controller card 2. integrated storage controller card (primary card) 3. integrated storage controller card (secondary card) 4. SAS cable connector on the secondary integrated storage controller card 5. x24 hard dri[...]

Installing The Hard-Drive Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covere[...]

6. Pull and remove the SAS expander daughter card sled out of the system chassis. Figure 66. Removing and Installing the SAS Expander Daughter Card 1. SAS expander daughter card sled 2. release tab (2) Installing The SAS Expander Daughter Card 1. Press the two release tabs inwards to release the lock. Once the lock is released, the release tabs pop[...]

NOTE: Note the routing of the cables on the side of the system as you remove them from the control panel board. You must route these cables properly when you replace them inside the shim stock pieces to prevent them from being pinched or crimped. 4. Using a Phillips screwdriver, remove the two screws that secure the control panel board to the chass[...]

4. Close the system. 5. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. System Board Removing The System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or [...]

Figure 68. Removing and Installing the System Board 1. release pin 2. system board Installing The System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support[...]

j. cooling fans (6) k. cable management tray l. SAS backplane m. internal USB key (if installed) n. optical drive 5. Reconnect the cables to the system board, hard-drive backplane, control panel board, and the optical drive cable (if applicable). NOTE: Ensure that the cables inside the system are routed along the chassis wall and secured using the [...]

4 Troubleshooting Your System Safety First—For You And Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not[...]

6. If the problem is not resolved, proceed to the next step to begin troubleshooting the other USB devices attached to the system. 7. Power down all attached USB devices and disconnect them from the system. 8. Reboot the system and, if your keyboard is functioning, enter the System Setup. Verify that all USB ports are enabled on the Integrated Devi[...]

• Memory riser and fan cage • Processor(s) and heat sink(s) 4. Let the system dry thoroughly for at least 24 hours. 5. Reinstall the components you removed in step 3. 6. Close the system. 7. Turn on the system and attached peripherals. If the system does not start properly, see Getting Help . 8. If the system starts properly, shut down the syst[...]

Troubleshooting The System Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered[...]

• The expansion card installation guidelines have not been followed. Troubleshooting Cooling Fans CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Dama[...]

14. If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module with a known good memory module. 15. Open the system. 16. Remove the memory risers. 17. To troubleshoot an unspecified faulty memory module, replace the memory module in the first DIMM socket with a module of the same type and capacity[...]

CAUTION: If the Internal SD Card Redundancy option is set to Mirror Mode in the Integrated Devices screen of the System Setup, you must follow the instructions in step 4 through step 7 to avoid loss of data. NOTE: When an SD card failure occurs, the internal dual SD module controller notifies the system. On the next reboot, the system displays a me[...]

a. Restart the system and press <F10> during system startup to run the Lifecycle Controller, and then run the Hardware Configuration wizard to check the RAID configuration. See the Lifecycle Controller documentation or online help for information on RAID configuration. b. Ensure that the hard drive(s) have been configured correctly for the RA[...]

Troubleshooting Expansion Cards CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by[...]

10. Open the system. 11. Remove the memory risers, cooling fans, and memory riser and fan cage. 12. If your system has four processors, remove all processors except for processor 1 and processor 2. 13. Install the memory riser and fan cage, cooling fans and memory risers. 14. Close the system. 15. Reconnect the system to the electrical outlet, and [...]

5 Using System Diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support[...]

Menu Description System Health Provides the current overview of the system performance. Event Log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. 127[...]

6 Jumpers And Connectors System Board Jumper Settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 5. System Board Jumper Settings Jumper Setting Description PWRD_EN (default) The password feature is enabled (pins 4–6). The password feature is disabled (pins 2–4). iDRAC local [...]

System Board Connectors Figure 69. System Board Jumpers and Connectors Item Connector Description 1 J_VIDEO VGA connector 2 JA_IDRAC_RG45 IDRAC connector 3 INT_STORAGE/ J_PERC Integrated storage controller card connector 4 J_PCIE_SLOT1 Left I/O Riser Connector (Optional) 5 IO_RISER1/J_NDC_RISER NDC Riser Connector 6 J_PCIE_SLOT 3–8 Expansion-card[...]

Item Connector Description 7 J_PCIE_SLOT9 Right I/O Riser Connector (Optional) 8 USB1/USB2 J_USB USB connector 9 J_SERIAL Serial connector 10 JA_CYC System Identification connector 11 W_CYC_ID System Identification button connector 12 J_SATA_PWR_BC SATA power Backplane connector 13 SATA_B SATA B connector 14 SATA_C SATA C connector 15 SATA_A SATA A[...]

Figure 70. Expander Daughter Card board Jumpers and Connectors (Unified Mode) Item Connector Description 1 J_SAS_A1 SAS A1 connector 2 J_SAS_A SAS A connector 3 J_XCEDE_SAS1 SAS 1 connector 4 J_XCEDE_SAS2 SAS 2 connector 5 J_SAS_B SAS B connector 6 J_SAS_B1 SAS B1 connector Figure 71. Expander Daughter Card board Jumpers and Connectors (Performance[...]

Item Connector Description 1 J_SAS_A SAS A connector 2 J_XCEDE_SAS1 SAS 1 connector 3 J_XCEDE_SAS2 SAS 2 connector 4 J_SAS_B SAS B connector 5 J_SAS_A SAS A connector 6 J_XCEDE_SAS1 SAS 1 connector 7 J_XCEDE_SAS2 SAS 2 connector 8 J_SAS_B SAS B connector Disabling A Forgotten Password The system's software security features include a system pa[...]

7 Technical Specifications Processor Processor type Two or Four Intel Xeon Processor E7-8800/4800/2800 v2 product family Power AC Power Supply (per power supply) Wattage 750 W, 1100 W, or 1600 W (when available) NOTE: Your system supports a maximum of two 1600 W power supplies. Heat dissipation NOTE: Heat dissipation is calculated using the power s[...]

Expansion Bus (Slot 2/2) One full-height, half-length x4 link (Slot 3) One full-height, half-length x8 link (Slot 4) One full-height, full-length x16 link NOTE: To use slots 6 through 10, all four processors must be installed. (Slot 5) One full-height, half-length x16 link (Slot 6) One full-height, half-length x16 link (Slot 7) One full-height, hal[...]

Drives • 3Gb/s and 6Gb/s on SATA drives. NOTE: With single Unified mode daughter card and PERC 9 card the hard-drives are located in hard-drive slots 0 through 24 (bay 1). NOTE: With two Performance mode daughter cards and two PERC 9 cards the hard-drives are located in hard-drive slots 0 through 11(bay 1) and 0 through 11(bay 2) Twenty four or s[...]

Connectors NOTE: The card slot is available for use only if the iDRAC7 Enterprise license is installed on your system. Internal USB One 4-pin, USB 2.0-compliant Internal Dual SD Module Two optional flash memory card slots with the internal SD module NOTE: One card slot is dedicated for redundancy. Video Video type Integrated Matrox G200 with iDRAC7[...]

NOTE: Your system is capable of 40 °C and 45 °C excursion operation for fresh air cooled data centers. NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets . Temperature Maximum Temperature Gradient (Operating and Storage) 20 °C/h (36 °F/h) Storage Temperatur[...]

NOTE: This section defines the limits to help avoid IT equipment damage and/or failure from particulates and gaseous contamination. If it is determined that levels of particulates or gaseous pollution are beyond the limits specified below and are the reason for the damage and/or failures to your equipment, it may be necessary for you to re-mediate [...]

8 System Messages LCD Messages NOTE: Applicable only if your system has an LCD display. The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. NOTE: If your system fails to b[...]

Error Code Message Information AMP0302 Message The system board < name > current is greater than the upper warning threshold. Details System board < name > current is outside of the optimum range. Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issu[...]

Error Code Message Information ASR0003 Message The watchdog timer power cycled the system. Details The operating system or an application failed to communicate within the time-out period. The system was power-cycled. Action Check the operating system, application, hardware, and system event log for exception events. BAT0002 Message The system board[...]

Error Code Message Information Action Review the technical specifications for supported processor types. CPU0010 Message CPU < number > is throttled. Details The CPU is throttled due to thermal or power conditions. Action Review system logs for power or thermal exceptions. CPU0023 Message CPU < number > is absent. LCD Message CPU < n[...]

Error Code Message Information 2. Turn off the system and remove input power for one minute. 3. Ensure the processor is seated correctly. 4. Reapply input power and turn on the system. 5. If the issue persists, see Getting Help . CPU0702 Message CPU bus parity error detected. LCD Message CPU bus parity error detected. Power cycle system. Details Sy[...]

Error Code Message Information 5. If the issue persists, see Getting Help . FAN0000 Message Fan < number > RPM is less than the lower warning threshold. Details Fan operating speed is out of range. Action Remove and reinstall the fan. If the issue persists, see Getting Help . FAN0001 Message Fan < number > RPM is less than the lower cri[...]

Error Code Message Information Action Check if the cable is present, then reinstall or reconnect. MEM0000 Message Persistent correctable memory errors detected on a memory device at location(s) < location >. Details This is an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules. If the issue persists, s[...]

Error Code Message Information LCD Message Memory mirror lost on < location >. Power cycle system. Details The memory may not be seated correctly, misconfigured, or has failed. Action Check the memory configuration. Re-seat the memory modules. If the issue persists, see Getting Help . MEM1208 Message Memory spare redundancy is lost. Check mem[...]

Error Code Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1320 Message A bus fatal error was detected on a component at bus < bus >device< device >function < func >. LCD Message Bus fatal error on bus < bus > device < device > function < func [...]

Error Code Message Information LCD Message Drive < number > removed from disk drive bay < bay >. Check drive. Details The controller detected that the drive was removed. Action Verify drive installation. Re-seat the failed drive. If the issue persists, see Getting Help . PST0128 Message No memory is detected. LCD Message No memory is de[...]

Error Code Message Information PSU0006 Message Power supply < number > type mismatch. LCD Message Power supply < number > is incorrectly configured. Check PSU. Details Power supplies should be of the same input type and power rating. Action Install matched power supplies and review proper configuration in this manual. PSU0016 Message Po[...]

Error Code Message Information PSU0034 Message An under voltage fault detected on power supply < number >. LCD Message An under voltage fault detected on PSU < number >. Check power source. Details This failure may be the result of an electrical issue with cables or subsystem components in the system. Action 1. Remove and reinstall the [...]

Error Code Message Information PSU1201 Message Power supply redundancy is lost. Details The power supply tries to operate in a degraded state. System Performance and power redundancy may be degraded or lost. Action Check input power. Reinstall the power supply. If the issue persists, see Getting Help . PSU1204 Message The power supplies are not red[...]

Error Code Message Information Details An error was reported during a SD card read or write. Action Reseat the flash media. If the problem persists, see Getting Help . RFM1014 Message Removable Flash Media < name > is write protected. LCD Message Removable Flash Media < name > is write protected. Check SD Card. Details The card is write[...]

Error Code Message Information SEC0031 Message The chassis is open while the power is on. LCD Message Intrusion detected. Check chassis cover. Details The chassis is open. System performance may be degraded, and security may be compromised. Action Close the chassis. Check system logs. SEC0033 Message The chassis is open while the power is off. LCD [...]

Error Code Message Information Action Re-configure system to the minimum supported configuration. If issues persists, contact support. TMP0118 Message The system inlet temperature is less than the lower warning threshold. LCD Message System inlet temperature is outside of range. Details Ambient air temperature is too cool. Action Check the system o[...]

Error Code Message Information Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help . Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a t[...]

9 Getting help Contacting Dell Dell provides several online and telephone-based support and service options. If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in y[...]

Documentation feedback If you have feedback for this document, write to documentation_feedback@dell.com . Alternatively, you can click on the Feedback link in any of the Dell documentation pages, fill out the form, and click Submit to send your feedback. 157[...]