Dell GX240 manual

www .dell.com | support.dell.com Dell™ Op tiPle x™ GX2 40 Systems User ’s Guide[...]

Notes, Notices, and Cautions NOTE: A NOT E indicates impo rtant information tha t helps you m ake better use of you r compute r . NOTICE: A NOTICE indicates either potential damage to hardware or loss of data an d tells yo u how to avo id the p roblem. CAUTION: A CAUTIO N indi cates a po tenti al fo r prope rty dama ge, personal in jury , or death.[...]

Contents 5 Contents Safety First—F or Y ou and Y our Computer . . . . . . . . . . . . . 11 Electro st atic Disc harge . . . . . . . . . . . . . . . . . . . . . 12 Ergono mic Comput ing Hab its . . . . . . . . . . . . . . . . . . 12 1 About Y our Computer Finding Information and Assistance . . . . . . . . . . . . . . . . 16 Fron t Pan el . . . . .[...]

6 Contents System Boa rd Comp onents . . . . . . . . . . . . . . . . . . . 36 2 Advanced Fe atures Lega cySele ct T echn ology Control . . . . . . . . . . . . . . . . . 40 Managea bility . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Dell Open Mana ge ™ IT Ass istant . . . . . . . . . . . . . . . . 40 Dell Ope nManage Clien t Instr umen[...]

Contents 7 Expansio n Cards . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Inst alling an Expa nsion Card . . . . . . . . . . . . . . . . . . 69 R emoving an Ex pa nsio n Car d . . . . . . . . . . . . . . . . . . 75 Inst alling an AGP Graphi cs C ard . . . . . . . . . . . . . . . . 77 R emoving a n AGP Card . . . . . . . . . . . . . . . . .[...]

8 Contents Floppy Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Detaching Fl oppy Dri ve C ables . . . . . . . . . . . . . . . . . 120 R emo ving a Fl oppy Dri ve . . . . . . . . . . . . . . . . . . . . 124 Installi ng a Flo ppy Drive a nd R eattaching Cables . . . . . . . . 126 CD/DVD Drives . . . . . . . . . . . . . . . . . . .[...]

Contents 9 Expansion Card P roblems . . . . . . . . . . . . . . . . . . . 174 R eco ver From a Program That Is Not R e sponding . . . . . . . 175 R estart a Comp uter Th at Is Not R esp onding . . . . . . . . . . 176 R e pa iri ng a Wet Comput er . . . . . . . . . . . . . . . . . . 176 R epa iring a Droppe d or Damage d Comput er . . . . . . . . . [...]

10 Contents 7 Getting Help Help Over vi e w . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 6 T echnical Assistanc e . . . . . . . . . . . . . . . . . . . . . . 206 Help T ools . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 6 Pr oblems With Y our Order . . . . . . . . . . . . . . . . . . . 209 P roduct Info rmation . . . . . . . [...]

11 Safety First—F or Y ou and Y our Computer The procedures in this section require that you open the cover and work inside your computer . NOTICE: Do not attempt to ser vic e the computer yo urself, except as explain ed in this guid e and elsewhere in Dell doc umentation. Always follow installati on and service instr uctions close ly . NOTICE: B[...]

12 www .dell .com | suppor t.dell.c om • Handle components and cards with care . Don't touch the comp onents o r c o n t ac ts o n a c a rd . H o l d a ca r d b y it s ed g e s o r b y i t s me ta l mo u nt in g bracke t. Hold a comp onent such as a microp rocessor chip b y its edges, not by its pins. CAUTION: There is a d anger of a new bat[...]

13 F or comfort and effici ency , observe the following ergonomic guidelines when setting up and using your computer: • P osition your computer so that the monitor and keyboard a re dir ectly in front of you as you work. Special shelves are available (from Dell and other sources) to help you correctly position y our keyboar d. • Set the m onito[...]

14 www .dell .com | suppor t.dell.c om 2 1 3 4 5 1 monitor scr een at or below e ye level 4 arms at desk level 2 monitor and k eyboard positioned d irectly in front of the user 5 wrists relax ed and flat 3 feet flat on the floor[...]

www .dell.com | support.dell.com SECTION 1 About Y our Computer Finding Inf o rmation and Assi st ance Front Panel Back Panel Inside You r Computer[...]

16 About Y our Computer www .dell .com | suppor t.dell.c om Finding Information and Assistance The following table list s the r esources that Dell prov ides as support tools. Additional resource s may be ship ped with your co mputer system. R esources and Support T ools Re sour ces Conte nts Us ing the R esou rce Dell OptiPle x ResourceC D •D e l[...]

About Y our Computer 17 Service and Regis tration Labels—located on the front or side of your Dell ™ computer . • Expre ss Ser vice C ode a nd Service T ag N umbe r • Product Key (also c alled the Prod uct ID or Certificate of Authentic ity [ C O A]) The Express Service Code and Service T ag Numbe r are unique i dentifie rs for your D e ll [...]

18 About Y our Computer www .dell .com | suppor t.dell.c om User’s guides for yo ur compu ter an d devic es Depending on your operating system, d ouble-click the Us er ’s Gu ides icon on you r desktop or click the St art button and the n select Help and Suppor t to access the elec tr on ic docum e nt ation sto r ed on yo ur ha r d drive . Obtai[...]

About Y our Computer 19 Fr o nt Pa n e l The following figures show the controls, lights, and features located on the front panel of the small form-fa ctor , small desktop, and small mini-tower computers. Small F orm-F actor Comput er 1U S B c o n n e c t o r s ( 2 ) 2 head phone conn ector 3 hard drive access lights 4 power button 5p o w e r l i g[...]

20 About Y our Computer www .dell .com | suppor t.dell.c om Small Desktop Computer 1 f ront panel door 2 power bu tton 3p o w e r l i g h t 4 hard drive access light 5 f loppy drive access light 12 3 4 5[...]

About Y our Computer 21 Small Mini- T ower Computer 1r e m o v a b l e d r i v e p a n e l 2 f loppy dr ive a c c e ss li ght 3r e m o v a b l e d r i v e p a n e l 4 ha rd drive acce ss lig ht 5p o w e r b u t t o n 6p o w e r l i g h t 7 front panel door 2 1 3 4 5 6 7[...]

22 About Y our Computer www .dell .com | suppor t.dell.c om Fr ont P anel Door Open the fro nt panel doo r to acce ss two U n iversa l Serial Bu s (USB) connectors and one headphone connector . This door is removable; if you re move it or accidenta lly knock it off it s hinges, it snap s back in place. Small Desktop Computer 1U S B c o n n e c t o [...]

About Y our Computer 23 Small Mini- T ower Computer Speaker/Head phone Con nector Used to connect computer speakers, headphones, or other audio output devices. This connector is amplified t o support headphones . P ower Button The power b utton co ntr ols the comp uter's AC inp ut powe r . 1 break away hinges (2) 2U S B c o n n e c t o r s ( 2[...]

24 About Y our Computer www .dell .com | suppor t.dell.c om The Microsoft ® Win do ws ® 98 Second Edit ion (SE), W indows 2000, a nd W indow s XP op erating systems let you configure the function of the p ower button through the Advanced Configuration and P owe r Interface (ACPI) feature, as s hown in the following table. NOTICE: T o tur n off yo[...]

About Y our Computer 25 Power Button Functions for M icrosoft Window s NT ® If the computer does not turn off when y ou press the power button, th e computer may be hung. Pr ess and hold the power bu tton until the comp uter turn s of f com p lete ly (t hi s p roc ess m a y take seve r al se cond s). If the computer is hung and the powe r butt on [...]

26 About Y our Computer www .dell .com | suppor t.dell.c om NOTE: Y our compu ter can resume from the S3 state (su spend to RAM) in several ways. Pressing the power bu tton alwa ys works. R e mote Wake Up also c reate s an S 3 wake event if ena bled in system setup an d i n your operatin g system. P ersonal Sy stem/2 (PS/2) wake events also var y d[...]

About Y our Computer 27 Small Desktop Computer 1P C I s l o t s ( 2 ) 2 AC adapter 2 1[...]

28 About Y our Computer www .dell .com | suppor t.dell.c om Small Mini- T ower Computer 1A C a d a p t e r 2A C v o l t a g e s w i t c h 3A G P s l o t 4P C I s l o t s ( 4 ) 2 1 3 4[...]

About Y our Computer 29 I/O Pa nel—Small F orm-F actor , Desktop, and Mini- T ower Computers Connecting De vices When you connect external devices to y our computer's back panel, follow these guidelines : • Check the documentation tha t accompanied the device for s pecific installation and configura tion instructions. F or e xamp le, you m[...]

30 About Y our Computer www .dell .com | suppor t.dell.c om NOTICE: When you discon nect exter nal devi ces from the back of the computer , wait 10 to 20 seconds after turn ing off the computer be fore you disconn ect any devi ces to avo id possibl e da mage to th e system boa rd. P a rallel Connector This is used to connect printers. De fault desi[...]

About Y our Computer 31 Line-I n Jack This jack is used t o attach recor d/playback devices such as cassette players, CD players, and VCRs. Connect the li ne-out cable from any of these devices to the line-in jac k. Line-Out Jack This jack i s used to atta ch computer speak ers. This jack is ampl ified, so speakers with integrated amplifie rs are n[...]

32 About Y our Computer www .dell .com | suppor t.dell.c om Inside Y our Computer NOTE: User ser vice access points are color - code d gr e e n. Small F orm-F actor Com puter 1 hard driv e 7 system boar d 2 3.5-inch floppy drive 8 power supply 3 CD/DVD drive 9 AC power connector 4 cover r elease button s (2) 10 I/O por ts and conn ectors 5 interna [...]

About Y our Computer 33 Small Desktop Computer 1 cover re lease buttons (2) 8 A C power connector 2 har d drive 9 padl oc k r in g 3 inter nal s peak er 10 I/O por ts and conn ector s 4 ch assis i ntrus ion s witch 11 heat sink a nd bl ower assembl y 5 expansion-car d cage 12 system board 6 power supply 13 3.5-inc h floppy drive 7 expansion-car d s[...]

34 About Y our Computer www .dell .com | suppor t.dell.c om Small Mini- T ower Computer 1 cove r release bu tto ns (2) 8 AC power connec to r 2 har d driv e 9 padloc k ring 3 int ernal speaker 10 microprocessor and airflow shroud 4 cha ssis in trusion sw itch 11 p ower su pply 5 system board 12 3.5-inch floppy drive 6 expansion-card sl ots 13 CD/ D[...]

About Y our Computer 35 Cable Colors Hard drive Blue Floppy drive Black CD/DVD d rive Orange USB Gray AT A o r ID E G r e e n Control panel Y ellow CD audio Blue Computer audio Black[...]

36 About Y our Computer www .dell .com | suppor t.dell.c om System Board Components The following figur e shows the principal connectors and components on the sys t e m bo a rd. 7 1 9 10 23 4 5 6 8 11 12 13 15 17 18 19 20 21 14 16 22 23 24 25 26 27 28 29 30[...]

About Y our Computer 37 1 floppy driv e 16 audio lin e -out co nn e ct o r 2 internal speaker 17 1 2-v olt microproce ss or power connector 3 EIDE2 conn ector 18 n etwor k (upper) a nd USB conn ectors (2) (l ower) 4 front panel conn ect or 19 keyboard (lower) and mouse (upper) connectors 5 EIDE1 co nnec tor 20 diagn osti c ligh ts 6 suspend -to-RAM[...]

38 About Y our Computer www .dell .com | suppor t.dell.c om System Boar d L abels Connec tor or Socket De script ion A UDIO Line- in, line -o ut, and micr ophone jacks A UX_P WR Standby power light BA T TER Y Battery sock et STR Susp end-t o-R AM li ght CD_I N CD dr ive au dio cable conn ector DIAG_LED Diagnostic lig hts DIMM A and DIMM B Dual in- [...]

www .dell.com | support.dell.com SECTION 2 Advanced F eatures LegacySel ect Techn ology Co ntrol Manageabil ity Securit y Password Pro tec tion Computer Set ti ngs Additional System Se tup Optio ns Jumper Set ti ngs Softwar e Instal lation and Configu ration[...]

40 Advanced F eatures www .dell .com | suppor t.dell.c om L egacySelect T echnology Control LegacySelect technology control permits the dep loyment of legacy full, legacy reduced, or legacy free solutions based on a common platform with common hard drive images and common help desk procedures. Control is provided to the admi nistrato r through the [...]

Advanced F eatures 41 Dell OpenManage Client Inst rumentation Dell OpenManage Client Instrumentation is software that enables r emote management application programs such as IT Ass istant to do the following: • Access information about your computer , such as how many processors it has and wh at operating sy stem it is r unning • Monitor the st[...]

42 Advanced F eatures www .dell .com | suppor t.dell.c om Option settings : • Enabled — Wh en the comput er co ver is opened wi th thi s setti ng, a DMI event i s generated, th e settin g c h a nges to Dete cted , and the following message appears during the boot routine at the next computer start-up: Alert! Cover was previously removed. To r e[...]

Advanced F eatures 43 NOTE: Before you purchase an antithef t device, ma ke sure it works with the security cable slot on your computer . P assword Protection The computer provides tw o types of pas sword protection: •S y s t e m P a s s w o r d •S e t u p P a s s w o r d System P assword System passwords allow only those wh o know the password[...]

44 Advanced F eatures www .dell .com | suppor t.dell.c om As you pr ess each chara cter k ey (or the spa cebar for a b lank space), a placeholder appear s in th e field. The password assignment operation re cognizes keys by their location on the k eyboar d, without distinguishing be tween lowercase and up percase characters. F o r example, i f you [...]

Advanced F eatures 45 If you agai n enter an incorrect or incomplete sy stem passwor d, the same message app ears on the scr e en. The thir d and subsequent times you ent er an incorr ect or incomple te system pass wor d, the computer dis plays the following message: ** Incorrect password. ** Number of unsuccessful password attemp ts: 3 System halt[...]

46 Advanced F eatures www .dell .com | suppor t.dell.c om • Enabled — does not allow assignment o f setup pass wor ds; users must enter a setup p asswor d to mak e changes to system se tup • Not Enabled — allows assignment of setup pa sswords ; passwor d feature is enable d but no passwor d is as signed Assigning a Setup P assword 1 Ent e r[...]

Advanced F eatures 47 4 If you want to assign a new setup password, p erform the steps in “ Assi gning a Syst em Passwo rd .” Disabling a F orgotten Password NOTICE: This process erases both th e system and setup passwords. CAUTION: Before you open the co mputer cov er , s ee “ Safety First—For You an d Your Computer .” 1 Open the comput [...]

48 Advanced F eatures www .dell .com | suppor t.dell.c om Computer Settin gs Each time you start your computer , it compares the installed har dwar e with the computer configuration information stored in nonvolatile random access memory (NVR AM). If the computer detects a discr epancy , it generates an error messages for each incorr ect configurati[...]

Advanced F eatures 49 • Compute r dat a — two boxes below th e title b ox that disp l a y your computer processor , level 2 (L2) cache, service tag, and the version number of the basic in put /output sy ste m (BIOS ) • Options — a scrollable box l isting optio ns that define the configuration of your computer , including installed hardwar e[...]

50 Advanced F eatures www .dell .com | suppor t.dell.c om spacebar o r In the selecte d field's pop-up opti ons menu, cycles through the opti on s in a fiel d . Exits syst em se tup wi thout r ebootin g the system and re turn s the s yste m to th e bo ot ro utine. Exits s ystem setup and r eboots the sys tem, imple me n ti ng an y ch ang e s y[...]

Advanced F eatures 51 Changing the Boot Sequence Duri ng System Setup 1 T urn on your computer . If your computer is alre ady on, rest art it. 2 When F2 = Setup appears in the upper-right corner of the screen, press <Ctr>< Alt>< F8 > . NOTE: Th is feature changes th e boot sequen ce for on e tim e only . On the next start -up, t h[...]

52 Advanced F eatures www .dell .com | suppor t.dell.c om 2 Use the arr ow k eys to hi ghl ight t he Boot Sequence menu option and press <Enter> to access the pop-up menu. NOTE: Write down your cur ren t boo t sequen ce in case you wan t to restore it. 3 P ress the up- and down-arrow keys to move through the list of devices. 4 P ress the spac[...]

Advanced F eatures 53 when AC po wer is lost, the computer starts up when A C power is re stored. If the computer is off when AC power is lost, the computer re mains off when A C power is r estor ed. • Asset T ag displays the customer -programmabl e asset tag number for the computer if an ass et tag number is ass igned. Y ou can use the Asset T a[...]

54 Advanced F eatures www .dell .com | suppor t.dell.c om – Clock Speed indicates the co re speed at which the microprocessor(s) operates. – Cache Size displays the size of the microprocessor's le vel 2 (L2) cache. • Diskette Drive A iden ti fies the typ e of f loppy driv es i nstalled in y our computer . W ith the standard cabling confi[...]

Advanced F eatures 55 – Mouse P o rt enables or disables the co mputer's integ rated P ersonal System/2 (PS /2)-compatible mouse port . Disabling t he mouse allows an e xpansion car d to use interrupt r equest (IRQ)12.This setting is used to control the use of this legacy device. – Serial P ort 1 and Serial P o rt 2 configure the compute r[...]

56 Advanced F eatures www .dell .com | suppor t.dell.c om DMA Channel : This option dete rmines the direct memory access (DMA) channel used by the para llel connector and appears only when Mode is set to ECP . The avai lab le op tion s ar e DMA 1 , DMA 3 , and Off . – IDE D rive Int erfac e : enables or disables the computer's integrated dev[...]

Advanced F eatures 57 – P rimary V ideo Controller : determines which video controller to use when the computer b oots . When Au to is selected, the computer searches first for an AGP e xpansion card and then for a PCI expansi on card. If the computer has only an AGP expansion card ins talled, the computer uses the AGP card; i f the computer has [...]

58 Advanced F eatures www .dell .com | suppor t.dell.c om connector (labeled “IDE2”). Use the secondary IDE interfa ce connector for IDE CD, D VD, and tape drives. NOTE: F or all devices o btained fro m Del l that use the integ rated IDE controller , set the appropriate Drive option t o Auto. NOTE: Y ou must hav e an IDE devi ce connected to th[...]

Advanced F eatures 59 Jumper Settings The f ollo wi ng fi gure sho w s th e jum pers o n the sy ste m board . System Bo ard Jumpers NOTICE: Ma ke sure that your compu ter is t urned of f and unplug ged be fore you c hange the jum per settin gs. Oth er wis e, dama ge to y our co mputer or unpredictab le result s may occur . T o change a jumper setti[...]

60 Advanced F eatures www .dell .com | suppor t.dell.c om Soft w are In stalla ti on a nd Configuration When you o btain s o ftwar e , check it for viruse s wi th virus-scanni ng so ftwar e before installing it on your computer's hard drive. Viruses can quickly use all available computer memory , damage or destroy data stored on the hard drive[...]

www .dell.com | support.dell.com SECTION 3 Installing Upgrades Computer Cov er Expansion Cards Expansion Card Cage ( Small Des ktop Computer Only) TAPI Memory Micro processo r Front Pa nel Inserts Inte rnal Drives Hard Dr ives Floppy Driv es CD/DV D Dr ives Battery[...]

62 Installing Upgrades www .dell .com | suppor t.dell.c om Computer Co ver CAUTION: Before you open the computer co ver , see “ Safety First—For You an d Your Computer ” NOTE: On the small for m-facto r and sma ll desktop com puters, remove the stan d before you open the compute r cover . On the small mini- tower computer , plac e the compute[...]

Installing Upgrades 63 Small F orm-F actor Comput er Small Desktop Computer 1 security cable s lot 2 padlock ring 3 rele ase buttons (one on e ach side) 3 1 2[...]

64 Installing Upgrades www .dell .com | suppor t.dell.c om NOTICE: T o prevent damage to the syste m board , open the sma ll mini-tower computer cov er until it catch es at a 45-degree ang le. Then remove the CD/DV D drive cab le and/or t he har d dri ve cab l e from the system boa r d, and open the cove r to a 90-de gree an gle. 1 securit y cable [...]

Installing Upgrades 65 Small Mini- T ower Computer Closing the Computer Cover 1 Check all cable connections, especially those that might have come loose during your work. F old cables out of the way so that t hey do not catch on the computer cov er . Ma k e sure cables are not routed over the drive cage—they will prevent the cover from closing pr[...]

66 Installing Upgrades www .dell .com | suppor t.dell.c om Expansion Cards Y our computer provides e xpansion slots for the following cards : • In the small form-factor computer , one low-profile, 32-bit, 33- megahertz (MHz) P eripheral Component Interconnect (P CI) car d. • In the small d esktop compute r , up to t wo 32-b it, 33-MH z PCI c ar[...]

Installing Upgrades 67 Expansion Card T ypes NOTE: To m e e t P C 9 9 requirements, y our Dell computer use s only PC I expansion slots. Ind ustr y- Stand ar d Arch itect ure (ISA) expa nsion card s are not sup ported. NOTICE: Before disc on nectin g a device from the computer or removi ng a component from the system board, veri f y that the standb[...]

68 Installing Upgrades www .dell .com | suppor t.dell.c om NOTICE: Before disconnecti ng a devic e from the co mputer , wait 10 to 2 0 seconds af ter disconnecting the computer from it s electrical outlet. Befor e removing a co mponent from th e system board, ver if y that the standb y po wer light on th e system board has turned off . T o locate t[...]

Installing Upgrades 69 5 P ress the lever on the expansion card r etention arm and raise the ret e n t io n a r m . Small F orm-F actor Comput er 1 car d-e dge c onnect or 2 exp an si on ca rd 3 hinge d le ver 4 re tentio n arm 5 expansion-card c onnecto r 1 2 3 4 5[...]

70 Installing Upgrades www .dell .com | suppor t.dell.c om Small Desktop Computer 1l e v e r 5c a r d - e d g e c o n n e c t o r 2 retention arm 6 expansion-card connector 3 fille r bracket 7 riser board 4e x p a n s i o n c a r d 8e x p a n s i o n - c a r d c a g e 5 4 8 6 1 2 3 7[...]

Installing Upgrades 71 Small Mini- T ower Computer 6 If you are instal ling a new expansion car d, remove the filler bracket for an empty car d-slot opening. Then continue with st ep 8 . NOTE: The AGP expansi on slot on ly supports 1.5- V cards. 7 If you ar e replacing a n expansio n card t hat is alr e ady in stalled in the computer , r emove the [...]

72 Installing Upgrades www .dell .com | suppor t.dell.c om See the docu m e nt atio n tha t came with t he expansion card for information on configuring the card, making internal connections, or otherwise customizing it for your comput er . CAUTION: Some network adapters automatically start the computer when they are co nne cted to a netwo rk. T o [...]

Installing Upgrades 73 a Ente r sy stem setu p , select Integ rated D evices , and change the setting f o r Sound to Off . b Connect external audio devices to the sound car d’s connectors. Do not connect e xternal audio devices to the microphone, speaker/ headphone, or line-in connectors on the I/O panel (see “ I/O Panel—Small Form-F actor, D[...]

74 Installing Upgrades www .dell .com | suppor t.dell.c om NOTE: Insta lling filler br ackets over empt y card-slot open ings is necessary to maintain F ederal Co mmunications Co mmission (FCC) certification of th e com puter . The brackets al so keep dust and di rt out of your compu ter . 8 Lowe r the r etention arm and press it into place, securi[...]

Installing Upgrades 75 Installi ng an AGP Graphics Card NOTE: Th e small form- factor an d small d eskto p computers su pport low - profile AGP cards. 1 Open the comput er cover . 2 Remove the fi ller b r acket by raising the hinged lever and sliding the bracket up . On the sm all deskto p compute r , press the indented tab with your thumb at an an[...]

76 Installing Upgrades www .dell .com | suppor t.dell.c om AGP Slot Filler Bracket Removal—Small Desktop Comp uter 1h i n g e d l e v e r 2 in dente d tab 1 2[...]

Installing Upgrades 77 AGP Slot Filler Bracket Removal—Small Mini- T ower Computer 3 Pr es s the AG P card clip le v er toward PCI sl ot 1. 4 Slide the AGP ca rd into place. 1h i n g e d l e v e r 1[...]

78 Installing Upgrades www .dell .com | suppor t.dell.c om AGP Card Installa tion 5 Re l ea s e th e A G P ca rd c l ip l ev e r , en s u ri n g t h a t th e t ab o n t h e A GP c a rd clip leve r fits in to th e notch on the f ront end of the A G P card. 6 Secure the AGP car d by lowering the hinged lever on the back panel. 7 Close the comput er c[...]

Installing Upgrades 79 Expansion Card Cage (Small Desktop Computer Only) Removi ng the Expansion-Card Cage CAUTION: Before you per form this procedure, see “ Safety First— For You and Yo ur Com puter .” 1 Open the comput er cover . 2 Check any cables connected to expansion cards through the ba ck- panel openings. Disconnect any cables that wi[...]

80 Installing Upgrades www .dell .com | suppor t.dell.c om Expansion-Card Cage Remova l Rep lacing the Expansion-Card Cage 1 Align the s lots in the side of the expa nsion-car d cage with the tabs on the side of the compute r , and sli de the expansion-card cage down into place. 1e x p a n s i o n - c a r d c a g e 1[...]

Installing Upgrades 81 Expansion-Card Cage Re placement 2 Mak e sure that the riser boar d is fully s eated in the connector on the sys t e m bo a rd . 3 Reconnect any cables that you r emoved in step 2 of the previous proced ure. 1 expansion-car d cage 1[...]

82 Installing Upgrades www .dell .com | suppor t.dell.c om TA P I The telephony ap plications p rogramming interfa ce (T API) system-boar d connector uses a 4-pin cable to interface your internal T API-compliant expan sion c ard wi th t he audi o sy ste m in yo ur c omp ute r . T o lo cate th e T API system-board connector , see “ System Boa r d [...]

Installing Upgrades 83 7 Reconnect the comp uter a nd devices to their electrica l ou tlets , and turn them on. NOTE: If enabled, the Chassis Intrusion option will cause the followin g messag e to be di spl ayed at the nex t system sta rt- up: ALERT! Cover was previously removed. 8 Instal l the appr opriat e TSP fo r the T API dev ice. See the manu[...]

84 Installing Upgrades www .dell .com | suppor t.dell.c om 8 Close the comput er cove r . 9 Reconnect the comp uter a nd devices to their electrical ou tlets , and turn them on. 10 Instal l the ap pr opriat e TSP f or the T API device s. See the manufacturer ’s document ation and your W indows documentation for more information. Memor y Y ou can [...]

Installing Upgrades 85 NOTICE: T o avoid dama ge to the mem or y module, press th e module straight down into the socket with equ al force applied a t each end o f the module. c P ress the DIMM straight down into the s ocket until the secu ring clips snap into place at the ends of the DIMM. DIMM Installation 4 Close the computer cove r , reconnect [...]

86 Installing Upgrades www .dell .com | suppor t.dell.c om Y ou will need to rese t the ch assis in trusion d etecto r . The computer de tects tha t the new memory does not match the existing configuration information and generates the following message: The amount of system memory has change d. Strike the F1 key to continue, F2 to r un the setup u[...]

Installing Upgrades 87 DIMM Re moval Microprocessor NOTE: Dell recommend s that only a t echnica lly knowled geable p erson per fo rm the followi ng procedure . CAUTION: T o avoid the possibility of electric shock, turn off the computer and any devices , discon nect them from their electrical outlets, and then wait 10 to 20 seconds before you open [...]

88 Installing Upgrades www .dell .com | suppor t.dell.c om 4 On the small mini-tower computer , lift up the airflow shroud. Airflow Shroud Adjustment—Small Mini- T ower Computer 1a i r f l o w s h r o u d 1[...]

Installing Upgrades 89 Removi ng the Heat Sink or Heat Sink/Blower Assembly 1 Small mini-tower computer: F or both securing clip s, press down on the metal securing clip latches to release the clips from the retention base. Then lift the clips out of the ta bs on the re tent ion base an d away from the heat sink. Heat Sink R emoval—Sma ll Mini- T[...]

90 Installing Upgrades www .dell .com | suppor t.dell.c om Small form-factor and s mall desktop comput ers: The heat si nk is attached t o the blower . Remove the securing cli ps to remov e the heat sink/blower assembly . Heat Sink/Blow er Assembly R emoval—Small F orm-F acto r and Small Desktop Comp uters 1l a t c h e s ( 2 ) 2s e c u r i n g c [...]

Installing Upgrades 91 NOTICE: Lay the heat sink down with th e therma l grease facin g upward. Do not lay the heat sink down with the thermal grease touching the work sur face. 2 Lift the heat sink or heat sink/blower assembly away from the microprocessor . 3 On the small form-factor and small desktop comp uters , remove the two screws on the blow[...]

92 Installing Upgrades www .dell .com | suppor t.dell.c om Micr opr oces sor Re moval Installi ng the Micr oprocessor NOTICE: Ground yours elf by tou ching an unpain ted metal sur fa ce on the back of the com puter . NOTICE: Be careful not to ben d an y of the pins when yo u unpack t he microprocesso r . Bending the pins can perman ently damag e th[...]

Installing Upgrades 93 Microprocessor Installation NOTICE: Y ou must positi on the micropro cessor cor rectly in the so cket to avoid pe rm anent da mag e to th e mi croprocesso r and the c omputer wh en you tur n on the computer . 3 If the release lever on the socket is not fully extended, move it to that positi on now . 4 W ith the pin-1 corners [...]

94 Installing Upgrades www .dell .com | suppor t.dell.c om 5 Set the m icr o process or lightl y i n the socket and make sure all pins a re headed into the correct holes. Because your computer uses a ZIF socket, ther e is no need to use force (which could bend the pins if the microprocessor is misaligned). When the microprocessor is positioned corr[...]

Installing Upgrades 95 As the compu ter bo ots, it detects the presence of the new microprocessor and automatically cha nges the configuration information in system setup. 9 Enter syst em setup and confirm tha t the Microprocesso r option correctly identifies the installed microproces s or . 10 R un the Dell Diagnostics to verify that th e new micr[...]

96 Installing Upgrades www .dell .com | suppor t.dell.c om[...]

Installing Upgrades 97 Small Desktop Computer 3 P ress on the insert until i t po ps free of the front pane l cover .[...]

98 Installing Upgrades www .dell .com | suppor t.dell.c om Removi ng Front P anel Insert s—Small Mini- T ower Computer 1 Open the compu ter cover to a 45-degree angle and disconne ct the CD/DV D drive data cable. 2 Open th e c o ve r t o a 90-d egree angle and re l ease t he i nsert tabs from inside the computer . Small Mini- T ower Computer 3 P [...]

Installing Upgrades 99 Rep lacing F r ont P anel Insert s T o replace a front panel insert, follow the “Remov i n g Front P anel Inserts” procedures in re verse.[...]

100 Installing Upgrades www .dell .com | suppor t.dell.c om Internal Drives This computer may s upport the followi ng internal drives : • Small form-factor: one enhanced integrated drive electronics (IDE) hard drive; one floppy or optional Zip drive; and one optional CD, CD-RW , or DVD drive. • Small desktop: one enhanced IDE hard drive; one fl[...]

Installing Upgrades 101 Small Desktop Computer 1 CD/DVD d rive 2 floppy drive 3 hard dri ve 3 1 2[...]

102 Installing Upgrades www .dell .com | suppor t.dell.c om Small Mini- T ower Computer IDE Drive Addressing All IDE devices r equire t hat you configur e the cable select sett ing, which assigns master and sl ave st atus to devices accor ding to th eir position o n the interface cable. Y ou usually configure a drive for cable se lect by setting a [...]

Installing Upgrades 103 W ith the two IDE i nterface connect ors on the system board, your computer supports up to two IDE devices. IDE hard drives should be connected to the IDE interface connector labeled “IDE1.” (Always connect CD/D VD drives to the IDE inte rface connector labeled “IDE 2.”) Connecting Dr ives When you install a drive, y[...]

104 Installing Upgrades www .dell .com | suppor t.dell.c om Drive In terface Connect ors When you attach the interfa ce cable to a drive, be sure to match the colored stripe on the cable to pin 1 of the drive’s interface connect or . F or the location of pin 1 on the drive ’s interface connector , see the documentation that came with the dr i v[...]

Installing Upgrades 105 NOTICE: When you conn ect an inter fac e cable, do n ot reverse the inter face cable (do not plac e th e colore d str ipe aw ay fro m pin 1 of the conn ector ). R ever sing the cabl e prevents the dri v e from operat ing and cou ld damage the controller , the driv e, or both. Hard Drives CAUTION: T o avoid the possibility of[...]

106 Installing Upgrades www .dell .com | suppor t.dell.c om Hard-Driv e Shroud Removal[...]

Installing Upgrades 107 Detaching Hard Dri ve Cables 1 Disconnect the power cable and har d drive cable from the drive. Small F orm-F actor Comput er 1p o w e r c a b l e 2h a r d d r i v e c a b l e 1 2[...]

108 Installing Upgrades www .dell .com | suppor t.dell.c om Small Desktop Computer 1h a r d d r i v e c a b l e 2p o w e r c a b l e 1 2[...]

Installing Upgrades 109 Small Mini- T ower Computer 2 On the small form-factor computer , i f the comp uter has the combination data cable, disconnect the combinati on data cable from the floppy drive and interfa ce (ID E2 ) connectors on the system bo ard (see the small form-factor comput er illustration in “ Deta ching Floppy Drive Ca bl es ”[...]

110 Installing Upgrades www .dell .com | suppor t.dell.c om Removi ng a Hard Drive 1 F or the small form-factor computer , pres s in on the tabs on each side of the drive, slide the drive t oward the I/O pa nel, and remove the drive from the computer . Small F orm-F actor Com puter 2 F or the small desktop and small mini-t ower comput ers, pr ess i[...]

Installing Upgrades 111 Small Desktop Computer 1t a b s ( 2 ) 2h a r d d r i v e 1 2[...]

112 Installing Upgrades www .dell .com | suppor t.dell.c om Small Mini- T ower Computer Installing a Hard Driv e CAUTION: T o avoid the po ssibility of electric shock, turn off the computer and any devices , disconnect them from electrical outlets, and then wait 10 to 20 seconds before yo u open the computer cover . Also, before you install a drive[...]

Installing Upgrades 113 3 If your r eplacement hard drive does not have the brack et rails attached, remove the r a ils from the o ld driv e by removing the two scr ews t ha t s ecur e eac h rail to t he d ri ve. At ta ch the bra ck e t r a il s t o the new drive by aligning the four sc r ew holes of the drive a nd brack et and then inserting a nd [...]

114 Installing Upgrades www .dell .com | suppor t.dell.c om Small F orm-F actor Com puter 1p o w e r c a b l e 2I D E c a b l e 3I D E 1 c o n n e c t o r 3 1 2[...]

Installing Upgrades 115 Small Desktop Computer 1p o w e r c a b l e 2I D E c a b l e 3I D E 1 c o n n e c t o r 3 1 2[...]

116 Installing Upgrades www .dell .com | suppor t.dell.c om Small Mini- T ower Computer 2 Check all connectors to be certain that they are properly cabled and firmly seated. NOTICE: T o avo id possible da mage to the com puter , you must match the color ed st rip e on the hard dr ive data c able with pi n 1 on the ha rd driv e (ID E1) conn ec t o r[...]

Installing Upgrades 117 5 If th e dr iv e y ou jus t in s tal led is the pri m ary d riv e , in sert a boo t abl e floppy into drive A. 6 Tu r n o n t h e c o m p u t e r . 7 Ente r sy stem setu p , and update the appropriate Pr i m a r y D r i v e option ( 0 or 1 ). 8 Exit syst em setup, and r eboot the computer . 9 P artition and logically format[...]

118 Installing Upgrades www .dell .com | suppor t.dell.c om 3 Open the compu ter cover . 4 If you ar e r eplacing a drive, disconnect the power and interface cab les from the back of the drive befo re you r emove the drive. Detaching Floppy Driv e Cables 1 Disconnect the cables from the floppy drive and system b oa rd. 2 On the small form-factor co[...]

Installing Upgrades 119 Small F orm-F actor Comput er Small Desktop Computer 1f l o p p y d r i v e c a b l e 2i n t e r p o s e r b o a r d 3 system board floppy drive connector (DSKT) 1 2 3[...]

120 Installing Upgrades www .dell .com | suppor t.dell.c om Small Mini- T ower Computer 1p o w e r c a b l e 2f l o p p y d r i v e c a b l e 3f l o p p y d r i v e c o n n e c t o r 1 2 3[...]

Installing Upgrades 121 1p o w e r c a b l e 2f l o p p y d r i v e c a b l e 3 flopp y d rive con nector 1 2 3[...]

122 Installing Upgrades www .dell .com | suppor t.dell.c om Removi ng a Flop py Drive 1 On the small form-factor computer , re move the floppy drive from its sled by pulling the sled tab out while pushing the dri ve up and then sliding the drive out of the s led. Small F orm-F actor Com puter 2 On the small desktop and sm all mini-tower computers, [...]

Installing Upgrades 123 3 Slide the drive upward and remove it from the computer . Small Desktop Computer Small Mini- T ower Computer[...]

124 Installing Upgrades www .dell .com | suppor t.dell.c om Installing a Floppy Dr ive an d Rea ttaching Ca bles Small F orm-F actor Compu ter 1 Snap the replacement floppy drive into the sled and ensure that it is secu re in the sl ed. 2 Gently slide t he floppy drive into the comput er until th e tabs securely clic k int o posi tion . 3 Connect t[...]

Installing Upgrades 125 8 Ente r sy stem setu p and u pda te the appro pri at e Diskette Drive A option to reflect th e size and c apacity o f your new flop py driv e. 9 V erify that your computer works correctly by running the Dell Diagn ostic s . Small Desktop and Small Mini- T ower Computers 1 If the replacement drive does not have the bracket r[...]

126 Installing Upgrades www .dell .com | suppor t.dell.c om Small Desktop Computer 1p o w e r c a b l e 2f l o p p y d r i v e c a b l e 3f l o p p y d r i v e c o n n e c t o r 1 2 3[...]

Installing Upgrades 127 Small Mini- T ower Computer 4 Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 5 Close the computer cove r , reconnect yo ur computer and de vices to their electrical outlets, and turn the m on. 6 Ente r sy stem setu p and u pda te the appro pri at e Diskette Drive[...]

128 Installing Upgrades www .dell .com | suppor t.dell.c om CD/DVD Drives CAUTION: T o avoid the po ssibility of electric shock, turn off the computer and any devices , d isconnect them from their electrical outlets, and then wait 10 to 20 seconds before yo u open the computer cover . Also, before you install a drive, se e the other precaut ions in[...]

Installing Upgrades 129 Detaching CD, CD-RW , or DVD Drive Cables 1 On the smal l form-factor computer , r emove the interposer board from the driv e. Interp oser Board R emoval 1 interposer board 1[...]

130 Installing Upgrades www .dell .com | suppor t.dell.c om 2 On the small desktop and sm all mini-tower computers, remove the data, power , and audio cables from the drive. Small Desktop Computer 1p o w e r c a b l e 2a u d i o c a b l e 3 CD/D VD drive cable 4 CD/D VD drive connecto r 1 2 3 4[...]

Installing Upgrades 131 Small Mini- T ower Computer 1p o w e r c a b l e 2a u d i o c a b l e 3 CD/D VD drive cable 4 CD/D VD drive connect or 2 1 3 4[...]

132 Installing Upgrades www .dell .com | suppor t.dell.c om Removi ng a CD, CD -RW , or DVD Drive 1 P ress inward on the two tabs on the sides of the drive to disengage the drive from the computer . 2 Slide the drive upward and remove it from the compute r . Small F orm-F actor Com puter[...]

Installing Upgrades 133 Small Desktop Computer Small Mini- T ower Computer[...]

134 Installing Upgrades www .dell .com | suppor t.dell.c om Installing a CD, CD -RW , or DVD Drive and R eattaching Cabl es 1 If the replacement drive does not have the bracket rails attached, remove the rails from the old drive by removing the two screws that secur e each rai l to the driv e. At tach th e brac ket to th e new d rive by align ing t[...]

Installing Upgrades 135 Inte rposer Board Conn ection— Small F orm-F a ctor C ompute r 4 Connect the drive, power , and audio cables to the drive. 1 interposer board 1[...]

136 Installing Upgrades www .dell .com | suppor t.dell.c om Small Desktop Computer 1p o w e r c a b l e 2a u d i o c a b l e 3 CD/D VD drive cable 4 CD/D VD drive connecto r 1 2 3 4[...]

Installing Upgrades 137 Small Mini- T ower Computer 5 If you ar e installing a drive that has i ts own controller card, ins tall the controller car d in an expa nsion card sl ot. 1p o w e r c a b l e 2a u d i o c a b l e 3 CD/D VD drive cable 4 CD/D VD drive connect or 2 1 3 4[...]

138 Installing Upgrades www .dell .com | suppor t.dell.c om NOTE: P roblems ma y arise if two e xpansion cards are tr ying to use the same resource s: memor y , I/O addresses, and IRQs. T o avoid this type of conflict , see “ Interrupt Assignmen t Co nflicts ” and the documen t ation that came with the card for more information. 6 Check all cab[...]

Installing Upgrades 139 Y ou can operate your computer without a battery; however , without a battery , the configuration information is erased if the computer is turned off or unplugged from the electrical outlet. In this case, you must enter system setup an d rese t the conf igurat ion opt ions. CAUTION: There is a danger of the new battery explo[...]

140 Installing Upgrades www .dell .com | suppor t.dell.c om Computer Battery 5 Close the computer cover , reconnect your computer and devices to their elect rical outl et s, and turn the m on. 6 Ent er sy stem se tup , and confirm that the b attery is operati ng properly . a Enter the co rr ect ti me and d ate thro ugh sy stem se tup's System [...]

Installing Upgrades 141 8 After 10 minutes, p lug in the computer , turn it on, and enter system setup. If the time and da te are sti ll i ncorrect, see “ Getti ng Help ” for instructions on obtaining technica l assistance.[...]

142 Installing Upgrades www .dell .com | suppor t.dell.c om[...]

www .dell.com | support.dell.com SECTION 4 Stand Removing the Comput er Stand Atta ch i ng th e C om put er St and[...]

144 Stand www .dell .com | suppor t.dell.c om R emoving the Computer Stand 1 T urn the computer over so that the sta n d i s at the top. 2 Loos en the thumb screw and lift the stand away (see the following figur es). 3 Place the computer in a horizontal position. Small F orm-F actor Com puter[...]

Stand 145 Small Desktop Computer Attaching the Computer Stand 1 Place th e computer on its right side so that the dri ve bays are at the botto m. 2 F it the stand onto what was th e left side o f the computer . a P osition the st and as shown in th e figure b y aligning the l arge round hole in the stand with the securing button on the side of the [...]

146 Stand www .dell .com | suppor t.dell.c om[...]

www .dell.com | support.dell.com SECTION 5 T echnical Specifications Micro processo r Memory Computer Info rmation Audio Expansion Bus Drives Ports Key Combin ations Controls and Lights Power Physical Environmen tal[...]

148 T echnical S pecifications www .dell .com | suppor t.dell.c om Micro process or Microprocessor type Intel ® Pe n t i u m ® 4 microproces sor . Des ign provides for future Dell-su pporte d upgrades. A slower comp atibil ity speed ca n be set throu gh syst em setu p . L e v el 1 (L 1) cache 8- kilo byte (KB) Level 2 (L 2) cache 256- KB pipeline[...]

T echnical Specifications 149 Syste m bus speed 100 m egaher tz (MH z) cl ock, 400 MH z data rate Netw ork in terfa ce con troll er integ rated 3C92 0-bas ed 10/ 100 3C om ® Ethe rnet c ontrolle r Audio Aud io ty pe AC9 7, S o un d B la st e r em u la ti on Audio controll er Analog Devices AD1885 A C97 Codec Ster eo c onvers ion 16 bi t (ana log-t[...]

150 T echnical S pecifications www .dell .com | suppor t.dell.c om AGP expansi on-card co nnector data widt h (m axi m um) 32 bits AGP expansi on-card co nnector size 172 pins AGP bus protocols 4x modes at 1.5 V Drives Externally accessible bays : Small form-factor comp ute r one 3.5-inch bay for a slimline 3.5-in ch fl oppy drive one 5. 25 -inch b[...]

T echnical Specifications 151 P rima r y IDE hard drive 40-pin conn ector o n PC I local bu s Second a r y IDE hard drive 40 -pin conn ector on PCI l ocal bus Floppy drive 34-pin connect or CD dri ve audio interf ace 4-pin con ne ctor Te l e p h o n y 4 - p i n c o n n e c t o r Fa n 3 - p i n co n n e c t o r Ke y Combinatio ns <Ctrl> <Al[...]

152 T echnical S pecifications www .dell .com | suppor t.dell.c om Diagnostic lights four yellow and/or green lights on back of computer ( see “ I/O Panel—Small For m- Factor, Deskt o p, and Min i-Tower Computers .”) Standby power light A UX_LED on the system board Po we r DC power supply : W attag e small form-factor comput er:160 W small de[...]

T echnical Specifications 153 W idth 18.1 c m (7.1 i nches ) Depth 44.7 cm (1 7. 6 inches ) W eight 12.7 k g (28 lbs) Envir onmen tal T empe rature: Oper a ti ng 1 0° to 35° Cels ius (C) (5 0° to 95° F ahr en he it [F]) Stora g e -4 0° to 65°C (-4 0° to 14 9°F) Relati ve humi dity 20 % to 80% (no ncond en sing) Maximum vibration: Operating [...]

www .dell.com | support.dell.com SECTION 6 Solving Problems Finding Sol ut ions Dell Diagnostics Messages and Cod es Software Pr oblems[...]

156 Solving Problems www .dell .com | suppor t.dell.c om Finding Solutions This section de scribes computer and so ftware problems, offers corrective actions, describes the utility , and provides comput er messages and codes. Before you call Dell for t echnical assistance, complet e the following tasks to help you resolve computer problems: Read ?[...]

Solving Problems 157 Using the Dell OptiPle x ResourceC D T o use the Dell OptiPl e x Reso u rce C D while you are running the Microsoft ® Wi n d o w s ® operating system, pe rform the following steps: NOTE: T o access device drivers an d user docume nt ation, you must use the R esou rceCD whil e you are r unning Wi ndows. 1 Insert th e Dell Opti[...]

158 Solving Problems www .dell .com | suppor t.dell.c om 2 Click the appropriat e driver and follow the instructions to downloa d the driver for your computer . T o view a list of all the available drivers for your computer , click Drivers from the To p i c pull-down menu. Po w er P rob l e m s Basic Checks: • T est the e lectrical outlet: ensure[...]

Solving Problems 159 • Disconnect t he monitor cable from the co mputer and check the cable connector for bent or bro k en pins. Check for damaged or frayed cables. • If the ca ble is not damaged, make sur e that it is firmly connected t o the computer . • T est the electrical outlet . V erify that the device is connected to a working electri[...]

160 Solving Problems www .dell .com | suppor t.dell.c om No . Go t o step 5. 5 R un the VE SA/VGA Interface tests in the Dell Diagnostics . Did any of the tests fail? Ye s . The video controller on the system boa rd may be defective. Contact De ll for technical assi stance. No . Go to step 6. 6 T urn off the computer and the monito r , connect anot[...]

Solving Problems 161 If the prob l em still exists af te r you comp lete the ba s ic checks , fill out the Diagnost ics Checkl ist as you perform the following steps: 1 T urn off nearby fans, lights, lamp s, or other electrical devices. Ar e t he e xter nal spea ker s fu ncti onin g prop erl y? Ye s . One or more of those electrical devices was cau[...]

162 Solving Problems www .dell .com | suppor t.dell.c om If the prob l em still exists a f te r you comp lete the ba sic che c ks, fill ou t the Diagnost ics Checkl ist as you perform the following steps: 1 P erform the procedure in “ Serial or Parallel D evice Problems .” Is the device working properly? Ye s . The problem is r esolved. No . Go[...]

Solving Problems 163 • Disconnect the cable from t he computer and check th e cabl e connector for bent or bro k en pins. Check for damaged or frayed cables. • If the ca ble is not damaged, make sur e that it is firmly connected t o the computer . • T est the electrical outlet . V erify that the device is connected to a working electrical out[...]

164 Solving Problems www .dell .com | suppor t.dell.c om Ye s . The problem is r esolved. No . Go to step 4. 4 T urn off the computer and the dev ice, swap the device's cable with a known working cable, and then turn on t he computer and the device. Is the device working properly? Ye s . Y ou need a new device cable. Contact Dell for technical[...]

Solving Problems 165 2 If you ar e using a PS/2 mouse, run the Mou se test in the Po i n t i n g Devices device group in the Dell Diagnostics . Did the test s complete success fully? Ye s . Go to step 3. No . Contact Dell for technical assistance. 3 T urn off the computer , connect another mouse to the computer , and then turn the com p uter on. If[...]

166 Solving Problems www .dell .com | suppor t.dell.c om 3 Tu r n o n t h e c o m p u t e r . 4 If you ar e using a keyboar d that can be configured with various switch sett ing s, make su re the s w i tch is se t to PS/2 , Enhanced XT/A T , o r PC/A T . The switch settings are usually on the bottom of the keyboard, sometimes behind a panel. Refer [...]

Solving Problems 167 Basi c Ch ecks: • If you hear an unfamili ar scraping or grinding sound when a drive is accessed, there could be a hardwar e malfunction. Contact De ll for technical assi stance. • When you turn on the computer , yo u can hear drive activity during the boot routine. If your computer does not boot, contact Dell for technical[...]

168 Solving Problems www .dell .com | suppor t.dell.c om 3 Remove and reinstall the floppy drive. 4 Close the comput er cove r , reconnect the computer and devices to their elect rical outl et s, and turn the m on. Does th e floppy- driv e acce ss light blin k d uring th e boo t r outine? Ye s . Go to the next question. No . Conta c t De l l for te[...]

Solving Problems 169 • F or W indows 2000, run the ScanDisk utility by clicking the Start button, poi nting to Ru n , typing scandskw , and clicking OK . • F or W indows NT , run the error - checking utility by double-clicking My Com puter and selecting the har d drive that you want to check. Click the righ t mouse button, select Properties , t[...]

170 Solving Problems www .dell .com | suppor t.dell.c om Ye s . The problem is r esolved. No . P roceed t o st ep 3. 3 Run the appropriat e test grou p in the Dell Diagnost ics : • F or an IDE hard drive, run the IDE Devices device group. Did a ny of t he dia gno stics test s fa il ? Ye s . Go to the next question. No . P roceed t o st ep 4. Did [...]

Solving Problems 171 Ye s . See “ Computer Messages ” for an e xplanation of the message. If you c annot corr ect the prob lem by pe rforming the ac tion d escribed i n the table, then contact Dell for technical assistance. No . Go t o the next question. Is this the pr im ary h ard drive tha t c on tains the operating syst em? Ye s . Go to the [...]

172 Solving Problems www .dell .com | suppor t.dell.c om 5 T urn off your computer and disconnect it from its electrical outlet. Leave the computer off fo r at least 1 0 minutes. 6 Reconnect the comp uter to its electrical outlet and turn it on. 7 Enter syst em setup, and check the date a nd time. Are the date and ti me correct? Ye s . The problem [...]

Solving Problems 173 4 Close the computer cover , reconnect the computer and devices to their electrical outlets, and turn the m on. Is the computer workin g properly? Ye s . The problem is r esolved. No . Y ou may have a faulty expansion car d. P roceed to step 5. 5 T urn off the computer and devi ces, disconnect them from their electrical outlets[...]

174 Solving Problems www .dell .com | suppor t.dell.c om Did th e T ask Manage r wi ndow or Close P rogram window appe ar? Ye s . Go to step 2 . No . Sk ip to st ep 4 . 2 Click the progr a m that no longer responds. 3 Click End T a sk . Is the computer op era ti ng prop erly? Ye s . The prob lem is r esolved. No . Go t o step 4 . 4 Click the Start [...]

Solving Problems 175 NOTE: If your prim ar y hard dri ve is co nnected to a drive co ntrol ler card and not on e of the syst em board IDE co nnectors , leave the d rive controller card installed in the computer . 4 Close the computer cover , reconnect the computer and devices to their electrical outlets, and turn the m on. Does the computer ha v e [...]

176 Solving Problems www .dell .com | suppor t.dell.c om No . The problem is resolved. Hardware Conf licts Hardwar e conflicts occur when the operating system detects multiple devices that are attempting to opera te on th e same computer resources when those resources cannot be sh ared between the devices . Symptoms: • Computer hangs or locks up,[...]

Solving Problems 177 • Restart the comp uter . If the prob l em still exists af te r you comp lete the ba s ic checks , fill out the Diagno s tic Chec k list as you perform the following steps. CAUTION: Before you per form this procedure, see “ Safety First— For You and Yo ur Com puter .” 1 Reboot the comput er . Does the RAM count displaye[...]

178 Solving Problems www .dell .com | suppor t.dell.c om CAUTION: Before you p erform this proced ure, see “ Safety First— For You and Yo ur Com puter .” 1 Reboot the computer and run the System Board Devices tes t group in the Dell Diagnostics . Did any of the tests fail? Ye s . Contact Dell for technical assistance. No . Go to step 2. 2 T u[...]

Solving Problems 179 Rese tting a Damaged System Board If the computer cannot boot and you have exhaus ted all other troubleshooting opt io ns, pe rform the following steps. CAUTION: Before you per form this procedure, see “ Safety First— For You and Yo ur Com puter .” 1 T urn off the computer and devi ces, disconnect them from their electric[...]

180 Solving Problems www .dell .com | suppor t.dell.c om • Display or print t est res ults or sav e them in a fil e • Suspend testing if an error is detected o r terminate testing when an adjustable e rror limit is reached • Access online Help screens that describ e the tests and tell how to run them • Read status mess ages that inform you [...]

Solving Problems 181 7 Select the number for the language that you want. A numbered list displays the fo llowing opt ions: • Option 1– Dell Dia gnostics — Lo ads the Dell Diagnost ics that run computer tests • Option 2– Exit — Exits the main m enu and returns to an MS-DOS pr ompt 8 Select Option 1– Dell Diagn ostics . After t he diagn[...]

182 Solving Problems www .dell .com | suppor t.dell.c om • T o perform a quick check of your computer or a specific devi ce, sel ect Qui ck T ests from the Te s t A l l D e v i c e s or Te s t O n e D e v i c e option. Quick T ests runs only the tests that run fast and do not requir e user interaction. Dell r ecommends that you choose Quick T e s[...]

Solving Problems 183 Advanced T esting Screen NOTE: The groups and devices listed in your screen can v ar y somewh at based on the com ponents installed in your computer . Information in the Advanced T est ing screen is presented as follows: • Device Groups — l i st s t he d i a gn o s ti c t es t g ro u p s in t he orde r t h ey w i ll run if [...]

184 Solving Problems www .dell .com | suppor t.dell.c om • Device group s menu bar — cont ains the options Run t e s ts , Devices , Select , Config , a nd Help. T o select a menu opt ion, press the left- or r i ght-arrow key to highl ight the option and press <Enter>, or press the key that corresponds to the highlighted let ter in the cat[...]

Solving Problems 185 Computer Messages If you r eceive a computer message, see the tabl e below for suggestions on re solving any problems indicated by the message. The computer messages are listed alphabetically . NOTE: I f th e com pute r messag e you received i s not listed in the table, check th e docum entation for the ap plicati on prog ram t[...]

186 Solving Problems www .dell .com | suppor t.dell.c om Controller has failed The hard driv e or the associated controller is defectiv e. See “ Flop py Driv e Problems ” or “ Hard Drive Problems .” Data error The floppy or hard drive cannot read the data. Run the chkds k u til it y in the Microsoft W indows opera ting system to ch eck the [...]

Solving Problems 187 Diskette write protected The floppy write-protec t feature is activ ated. Remove the floppy from drive A, an d move t he write -prot ect t ab to the unlock ed position . Gate A20 failure One or more DIMMs may be loose. See “ Computer Memory Problems .” General failure The operating system is unable to c arry o ut th e comma[...]

188 Solving Problems www .dell .com | suppor t.dell.c om Memory allocation error The soft ware you are atte mptin g to r un is conflicti ng with th e operating syst em or another appl ic ation program or utilit y . T urn off the computer , wait 30 second s, and then turn it on. T ry to ru n the program again. If the problem persist s, contact the s[...]

Solving Problems 189 No boot device available The c om put er c anno t fin d the floppy or har d drive. Enter s yst em se tup , c h eck the co mp u ter conf ig u r a ti o n in for ma ti on for the floppy and hard drive , and, if nece ssar y , corr ect th e inf orma tion . No boot sector on hard-disk drive The computer configu ration in formation in[...]

190 Solving Problems www .dell .com | suppor t.dell.c om Plug and Play Configuration Error The computer has encoun tered a p roble m in trying to co n figure one or more e xpansion cards. T urn you r comput er off and un plu g it . Rem ove al l but one of t he cards. Plug in your computer and rebo ot it. If the problem pers ists, t he e xpansi on c[...]

Solving Problems 191 Time-of-day not set T h e t i m e o r d a t e d i s p l a y ed in th e co mpu t er configu ration in formation does no t m a tc h th e computer clock. Enter s yst em se tup an d correct t he d ate or ti me. Timer chip counter 2 failed A chip on the syst em board might be malfun ctioning . Ru n t h e System Bo ar d Devi ces te s[...]

192 Solving Problems www .dell .com | suppor t.dell.c om Computer Beep Codes When errors occur during a boot routine that cannot be r e ported on the monitor , your compute r may emit a series of b eeps that identify the problem. The beep code is a patt ern of soun ds: for example, one beep, followed by a second beep, a nd then a burst of three bee[...]

Solving Problems 193 1-3- 1 through 2-4- 4 DIMMs not being properly identi fi ed or used See “ Computer Memory P r oblem s .” 3-1-1 Sl a ve DMA register failure R un the System Board Devices tests in the Dell Dia gno stic s , if possibl e. 3-1-2 Ma ster DM A register failure R un the System Board Devices tests in the Dell Dia gno stic s , if po[...]

194 Solving Problems www .dell .com | suppor t.dell.c om W arning Message s A war ning message ale rts you to a possibl e problem and ask s you to do something before e xecution continues. F or example, before you format a floppy , a message may warn y ou that yo u may lose all da ta on t he flopp y as a way to protect a gainst inadv erten tly eras[...]

Solving Problems 195 NOTE: War n in g messag es are generat e d by eit her you r appli cation prog rams or yo ur operatin g system. Se e “ Sof twa re P ro blem s ” and the do c um e nta t io n that accom pan ied yo ur operat ing sys t em and appli catio n progr ams. Diagnostics Messages When you ru n a test group o r subtest i n the Dell Diagno[...]

196 Solving Problems www .dell .com | suppor t.dell.c om Back P anel Lights Whe n y ou tu rn o n yo ur c omp ute r , it p erf orms a p owe r -on se lf-test (PO ST) , which is a ser ies of self -diagnostic check s. A successful POST ends with a single beep that signifies the start of normal operation. If the computer fails to emit the single beep or[...]

Solving Problems 197 Back P anel Light Codes Light pattern Pr oblem Desc ription Suggeste d Re solution off off off off Normal off condition or possib le pr e-BIOS failure V erify that the computer i s plugged into a worki ng outlet and that you have pressed th e power but ton. green yellow yellow yellow P ossible BIOS failur e Co ntac t Dell for t[...]

198 Solving Problems www .dell .com | suppor t.dell.c om Softw a re Pr obl e ms This section prov ides general guidelines for analy zing softwar e problems. F or detailed troubleshooting information on a particular program, see the documentation that accompanied the software or consult the support service for the softwar e. If your computer is beha[...]

Solving Problems 199 Basic Checks: • Ensure that the applica tion program is compatibl e with the operat ing system installed in your computer and tha t yo ur computer meets the minimum hardwar e requir ements needed to run th e softwar e. • Ensure that you properly installed and configur ed the application program. Reinstall the program if nec[...]

200 Solving Problems www .dell .com | suppor t.dell.c om Input Erro rs If a specific key or s et of keys is pre ssed at the wrong time , a program may give you unexpected res ults. See the document ation that came wit h your applicat ion program to mak e sur e the values or characters you are enter ing ar e valid. Error Messages Error mess ages can[...]

Solving Problems 201 T ypically , your operat ing system's st art-up files (s uch as con fig .sy s and autoe xec.ba t ) contain commands to start TSR programs when you boot your computer . If you suspect that one of these TSR programs is causing a memory conflict, remove t he commands that start them from the start-up files. If the problem you[...]

202 Solving Problems www .dell .com | suppor t.dell.c om NOTE: Th e following tabl e lis ts defa ult IR Q settings. In compu t ers with Pl ug an d P lay capabiliti es, you can modif y the def ault settings. If you install a Plug an d Play ca rd in a Plug an d Play co mputer , the computer automatically selects an open IRQ li ne if any are avail abl[...]

www .dell.com | support.dell.com SECTION 7 Getting Help Help Overvi ew Dell Contact Numbers[...]

204 Getting Help www .dell .com | suppor t.dell.c om Help Over view This section describes the tools Dell provides to help you when you have a problem with your computer . It also tells you when and how to contact Dell for technical or customer assistance. T echnical Assist ance If you need assistance w ith a technical problem, per form the followi[...]

Getting Help 205 NOTE: So me of the following too ls are not always av aila bl e in all locations outside the continental U.S. Please call your local Dell representative for information on availabi lity . W orld Wide W eb The Internet is your most powerful tool for obt aining information about your computer and other Dell products. Through the Inte[...]

206 Getting Help www .dell .com | suppor t.dell.c om Auto T e ch S er vic e Dell's a u tom ated techni c a l suppo r t se rvice—AutoT ech—prov id es recorded answers to the questi ons most frequently asked by Dell customers about their portable and desk top computer systems. When you call AutoT ech, you use your touch-tone telephone to sel[...]

Getting Help 207 Proble ms Wit h Y our Ord er If you have a proble m with your o rder , such as m issi ng pa rts, wr ong part s, or incorrect bill ing, contact Dell for customer ass istance. Have your invoice or packing slip handy when you call. F or the telephone num ber to call, see “ Dell Contact Numbers .” Product Inform ati on If you need [...]

208 Getting Help www .dell .com | suppor t.dell.c om Before Y ou Call NOTE: Have your Express Service Code ready when yo u ca ll. The code hel ps Dell’s automa ted-supp ort telephone syste m direct your call more effi ciently . Reme mber to fil l out the Dia gno stic s Che ck l ist . If possible, t urn on your computer before you call Dell for te[...]

Getting Help 209 Name: _ _______ ____ _______ ____ _______ ____ _______ ____ _______ _ Date: ________ ______ _____ ______ _____ Address: ______ ____ _______ ____ _______ ______ _____ _______ ____ _ Phon e number : ____ _______ ____ _______ Servi ce t ag (bar cod e on th e bac k of the co mputer ): ___ ______ _____ _______ ____ __ _____ ______ _____[...]

210 Getting Help www .dell .com | suppor t.dell.c om Dell Contact Numbers The following table provides country-specific access codes and t elephone numbers, websites, and email address es that you can use to contact Dell. The codes requir ed depend on where you are calling from as well as the destination of your call; in addition, each country has [...]

Getting Help 211 Barbados General Suppo r t 1-80 0-5 34-30 66 Belgium (Brussels ) Inte rnati onal Acce ss Code: 00 Country Code: 32 City Code: 2 T e chnical Suppor t 02 481 92 88 Customer Care 02 481 91 19 Home/Sma ll Bu si ne ss Sale s toll fr e e : 0800 16884 Corpor ate S ales 02 481 91 00 F ax 02 481 92 99 Swit chbo ard 02 481 91 0 0 We b s i t [...]

212 Getting Help www .dell .com | suppor t.dell.c om Caym an I slan ds General Suppor t 1-800-8 05-75 41 Chile (Santi ago) Country Code: 56 City Code: 2 Sale s, Customer Su pport, and T echn ical Suppor t toll free: 1 23 0-020- 48 23 Chin a (X i amen ) Country Code: 86 City Code: 592 Home and Small Bu siness T echnical Support toll fr ee: 800 858 2[...]

Getting Help 213 Denmark (Horsholm) Inte rnati onal Acce ss Code: 00 Country Code: 45 T e chnical Suppo rt 451701 82 Rela t ion al Custo mer Care 4517 01 84 Home/Smal l Busines s Custome r Care 3287 55 05 Swit chbo ard 4 5170 100 F ax T echnical Su ppo r t ( Upplan ds V a s by , Sw ed en) 46 0 859 005594 F ax Switc hboa rd 45170 117 We b s i t e : [...]

214 Getting Help www .dell .com | suppor t.dell.c om Fr a n c e (P aris/M ontpell ier) Inte rnati onal Acce ss Code: 00 Country Code: 33 City Code: (1) (4) Home and Small Business T e chnical Suppo r t 0825 3 87 270 Cust omer Ca re 0825 8 23 833 Switc hboard 0825 0 04 700 S w i t c h b o a r d ( A l t e r n a t i v e ) 0 49 97 54 00 0 Sales 082 5 0[...]

Getting Help 215 Hong K ong Inte rnati onal Acce ss Code: 001 Country Code: 852 T e chnical Suppo r t toll free: 8 00 96 41 07 Custom e r Serv i c e (P ena ng, Ma lays ia) 604 633 4949 T r a n s a c t i o n S a l e s t o l lf r e e :8 0 09 64 1 0 9 Corporate Sales toll free: 800 96 4108 Ireland (Cherrywood) Inte rnati onal Acce ss Code: 16 Country [...]

216 Getting Help www .dell .com | suppor t.dell.c om Japan (Kawasak i) Inte rnati onal Acce ss Code: 001 Country Code: 81 City Code: 44 T e chnical Suppor t (Se rver) T e chnical Suppor t Outside of Japan (Ser ver) tol l fre e: 012 0-198 4-35 81-44 -556- 4152 T e chnical Suppor t (Dimensi on™ and Inspiron ™) T e chnical Suppor t Outs ide of Jap[...]

Getting Help 217 Latin Amer ica Cust omer T echnical Support (Austin, T exas, U.S.A.) 512 72 8-409 3 Cust omer Ser vice (Austi n, T exas, U.S.A.) 512 728 - 36 19 F ax (T echnical Support and Customer Servi ce)( Aus tin, T exas , U.S .A.) 512 728- 3883 Sale s (Austin , T exa s , U.S.A .) 512 7 28-43 97 Sale sF ax (Aust in, T exas, U.S. A.) 512 7 28-[...]

218 Getting Help www .dell .com | suppor t.dell.c om Mexico Inte rnati onal Acce ss Code: 00 Country Code: 52 Custom er T echn ical S upport 001-8 77-38 4-8979 or 00 1-8 77-26 9-338 3 Sales 5 0-81- 880 0 or 01-800-8 88 -3355 Customer Service 001-87 7-3 84-8979 or 00 1-8 77-26 9-338 3 Main 50 -81-88 00 or 01-800-8 88 -3355 Netherla nds Antill es Gen[...]

Getting Help 219 Norway (L ysaker) Inte rnati onal Acce ss Code: 00 Country Code: 47 T e chnical Suppor t 671 1 6882 Relational Customer Car e 671 17514 Home/Smal l Busines s Custome r Care 2316 22 98 Swit chbo ard 671 16800 F ax T echnical Su ppo r t (Uppla n ds V a sby , Sw eden) 46 0 85 590 05 5 94 F ax Switc hboa rd 67 1 1686 5 We b s i t e : h[...]

220 Getting Help www .dell .com | suppor t.dell.c om St. L uci a Genera l Support 1-800-882 -1521 Singapore (Singapore ) Inte rnati onal Acce ss Code: 005 Country Code: 65 T e chnical Suppor t t oll free: 80 0 6011 0 51 Cust omer Se rvice (P enang, Malay sia) 604 633 49 49 T r a n s a c t i o n S a l e s t o l lf r e e :8 0 06 0 1 10 5 4 Corporate [...]

Getting Help 221 Sweden (Upplands V asb y) Inte rnati onal Acce ss Code: 00 Country Code: 46 City Code: 8 T e chnical Suppo r t 08 590 05 199 Rela t ion al Custo mer Care 08 590 05 6 42 Home/Smal l Busines s Customer C are 08 587 70 527 F ax T echnical Suppo r t 08 590 05 594 Sale s 08 590 05 185 We b s i t e : http://support.eur o .dell.com E-mail[...]

222 Getting Help www .dell .com | suppor t.dell.c om Thaila nd Inte rnati onal Acce ss Code: 001 Country Code: 66 T e chnical Suppo r t toll free: 0 880 06 0 07 Cust o mer Serv ice (P enang, Malaysia ) 604 633 49 49 Sale s toll free: 0 880 06 0 09 T rinidad/T obago G eneral Suppo rt 1-800-805- 80 35 U.K. (Bracknell) Inte rnati onal Acce ss Code: 01[...]

Getting Help 223 U.S.A. (Austin, T exas) Inte rnati onal Acce ss Code: 011 Country Code: 1 Automated Order-Status System toll free: 1-80 0-433-9014 AutoT ech (fo r porta ble a nd des ktop co mputers) toll free: 1-800-2 47-9362 Dell Home and Small Business Gr oup (for portable and desktop computers): Customer T ech nical Support (Return Material Aut[...]

224 Getting Help www .dell .com | suppor t.dell.c om US V irgin Islands G eneral Suppo r t 1-87 7-6 73-33 55 Ve n e z u e l a General Support 8001-3605 Coun try (C ity) Internationa l Access Code Country Code City Code Department Name or Service Area , W ebsite and E-mail Address Area Co des, Local Numbe rs, and T oll Free Numbe rs[...]

www .dell.com | support.dell.com SECTION 8 Additional Information Regula to ry Notices ENERGY STAR ® Compliance Warranty and Ret urn Policy[...]

226 Additional Infor mation www .dell .com | suppor t.dell.c om R eg ulator y Notices Electromagnetic Interference (EMI) is any signal or emission, radiated in fr ee space or conducte d along power o r signal leads, that endangers t he fun ctio nin g of a ra dio n avig ati on or oth er sa fet y ser vic e or seri ousl y degrades, obstructs, or r epe[...]

Additional Information 227 Information T echnology Equipment (ITE), including peripherals, e xpansion car ds, printers, input/output (I /O) devices, monitors, and s o on, that are int egrated i nto o r connecte d to the syst em sho uld m atch the electromagnetic enviro nment cla ssification of the computer system. A Notice A bout Shiel ded Signal C[...]

228 Additional Infor mation www .dell .com | suppor t.dell.c om Clas s A This e quipme nt has b een te sted a nd fou nd to co mply wi th the l imits for a Class A digita l device pursuant to P art 15 of the FCC Ru les. These limits are designed to provide reasonable protection ag ainst ha rmful interference when the equipment is ope rated in a comm[...]

Additional Information 229 • Company name: Dell Computer Corp oration One Dell W ay Round Rock, T exas 7 8682 USA IC Notice (Canada Only) Most Del l computer syste ms (and other Dell digital apparatus) ar e classified by the Industry Cana da (IC) Interference-Causing Equipment Standard #3 (ICES-003) as Clas s B digital devices. T o determine w hi[...]

230 Additional Infor mation www .dell .com | suppor t.dell.c om • EN 61000-3 -2 — “Electro magnetic compatib ility (EMC) - P art 3: Limits - Section 2: Limits for harmonic curr ent em issions (Equipment input curr ent up to and incl uding 16 A per ph ase).” • EN 61000-3 -3 — “Electro magnetic compatib ility (EMC) - P art 3: Limits - S[...]

Additional Information 231 EN 55022 Compliance (Czech R epublic Only) VCCI Notice (Japan Only) Most Dell computer systems ar e classified by the V oluntary Control Council for Interfer ence (VCCI) as Class B information technology equipment (ITE). However , the inclusion of certain options can cha nge the rating of some configurations to Class A. I[...]

232 Additional Infor mation www .dell .com | suppor t.dell.c om Clas s A I TE This is a Clas s A product based on the standar d of the V oluntary Control Council for Interfer ence (VCCI) for information technology equipment. If this equipment is used in a domestic environment, radio disturbance may arise. When such troub le occurs, the use r may be[...]

Additional Information 233 VCCI Class B IT E R egulator y Mark MIC Notice (R epublic of K orea Only) T o determine which classifi cation (Class A or B) ap plies to your computer (or other Dell digital device), examine the Republic of Kor ean Ministry of Information and Communications (MIC) r eg istration labels located on your computer (or other De[...]

234 Additional Infor mation www .dell .com | suppor t.dell.c om MIC Class A Regulatory L abel Class B Device Please note that this device has been approved for nonbusiness purposes and may be used in any environment, including r esidential areas . MIC Class B Regulatory L abel P olish Center for T esting and Certific ation Notice The equipment shou[...]

Additional Information 235 T o com pl et ely switc h of f the equipm ent, the pow er supply cable must be re moved from the powe r supply sock et, which should b e located near the equipment and eas ily accessible. A pro tect ion mark “B ” conf irms t hat the equip ment is i n com plia nce wi th the protection usage requirements of standards PN[...]

236 Additional Infor mation www .dell .com | suppor t.dell.c om • Ni e na l e ¿ y u ¿ ywa æ w t ycze k a d ap t erow yc h l u b usuwa æ k o ³k a obwodu ochronn ego z wtycz ki. Je¿eli koniec zne jest u¿y cie przed³u¿ acza to nale¿y u¿y æ przed ³u¿acz a 3-¿ y³owego z prawid³owo po³ ¹czon ym przewodem oc hronnym . • System ko mp[...]

Additional Information 237 BSMI Notice (T aiwan Only)[...]

238 Additional Infor mation www .dell .com | suppor t.dell.c om NOM Information (Me xico Only) The following information is provided on the device(s ) described in this document in compliance with the r equirements of the official M exican standar d s (NOM ): Exporter: Del l Computer Corporation One Del l Way R ound R oc k, TX 78682 Importer: D ell[...]

Additional Information 239 Información para NOM (única mente para México) La información sigu iente se proporciona e n el dispositivo o en los dispositivos descritos en este documento, en cumpli miento con los r equisitos de la Norma Oficial Me xicana (NOM): Input cu rrent rating: DHS–2.0/1 .0 A or DHP–1 .5/0.75 A or DHM–3.0/1 .5 A Export[...]

240 Additional Infor mation www .dell .com | suppor t.dell.c om ENERG Y ST AR ® Compliance Certain configurations of Dell computers comply with the r equirements set for th by the E nvir onm ental P rotecti on Ag ency (EP A) for ener gy-effi cie nt computers. If the front panel of your compute r bears the ENER GY S T AR ® Emblem , your original c[...]

Additional Information 241 W arranty and R etu rn P olicy Dell Computer Corporation (“Dell”) manufacture s its har dware products from parts and components that are new or equivalent to new in accordance with industry-standar d practices. F or information about the Dell warr anty for your computer , see the Setup and Q uick Re fer ence Guide .[...]

242 Additional Infor mation www .dell .com | suppor t.dell.c om[...]

www .dell.com | support.dell.com SECTION 9 Microsoft ® Windows ® XP F eatures Over view New User Interface Files and Set tings Trans fe r Wizard Applicat ion and Device Comp ati bility System Res tore User Account s and Fas t User Switching Home and S mall Offic e Networking Internet Conn ection Fir ewall[...]

244 Microsof t® Windows® XP F eatures www .dell .com | suppor t.dell.c om Over view Based on an enhanced version of the W indows 2000 operating system, W indow s XP is avail able in consumer and business editions: W indows XP Home Edition and W indows XP P rofessional. The features di scussed are avai lab le in b oth ed it ions, bu t th e Profe s[...]

Microsoft ® Windows® XP F eatures 245 T o open Help a nd S upport Center , click the Star t but ton, and then click Help and Support . F r om the home page, you can conduct a search or select categorie s of information, leading to task and information topi cs covering the use of your com puter . Cli ck User and System Guides for information on us[...]

246 Microsof t® Windows® XP F eatures www .dell .com | suppor t.dell.c om 1 Righ t-click th e empt y ar ea on the ta sk bar . 2 Click Pr o pe r t i e s . 3 Click the Start Menu ta b . 4 Select Classic Start Menu and click OK . If you p refer th e classic window and but ton appear ance, perform the following ste ps: 1 Right- click anyw h e r e on [...]

Microsoft ® Windows® XP F eatures 247 4 When the Desktop Cleanup Wiz ard w elcome scr een appe ars, click Next> . 5 In the Shortcuts list, deselect any shortcuts you w ant to leave on the desktop, and then click Next> . 6 Click Fi n i s h to remove the short c uts and close the wi zard. The shortcuts are moved to the folder C:D esktop Ic o[...]

248 Microsof t® Windows® XP F eatures www .dell .com | suppor t.dell.c om Files and Settings T ransfer Wizard The F iles and Settings T ransfer Wizar d is used to m igrate personal files and settings from one computer to a not her (for instance, when upgrading to a new computer). P ersonal files include the documents, images, spreadsheets, presen[...]

Microsoft ® Windows® XP F eatures 249 Application and Device Compatibility Although W indows XP is designed to be compatible with a wide range of application programs and har dware devices , some older programs and devices m a y not be usa bl e . Che ck the Mi c rosoft W eb site at www .microso ft.com for application programs and hardwar e device[...]

250 Microsof t® Windows® XP F eatures www .dell .com | suppor t.dell.c om 3 Select how you want to locate the program to run with comp atibility settings: fro m a list, availa ble on a CD, or manua lly located. Then click Next> . 4 Select the type of op era ting system for which the prog ram was designed or on w hich it ran successful ly , and[...]

Microsoft ® Windows® XP F eatures 251 NOTE: Dell recomm ends tha t you make regul ar backup s of your da ta file s. System R esto re does not mon itor changes to or recover your data files. In the event the ori ginal data on the ha rd dr ive is accid entally erase d or over written or becomes i na ccessibl e be cause of a hard -drive malf unction[...]

252 Microsof t® Windows® XP F eatures www .dell .com | suppor t.dell.c om • AutoUpda te i nstallatio n — When you choose to install the up date, System Restore creates a restore point before the actual installation of the update begins. • Restore operatio n — Th e rest o re ope rat io n it self also crea te s a res tore point for un do pu[...]

Microsoft ® Windows® XP F eatures 253 T o return your computer to a previous, stabl e condition, perform the following ste ps: 1 Click the Start button, poin t to All Programs—> A ccessories—> System T ool s , and then click System R estore . 2 Select Restore my compute r to an ea rlier ti me and cli ck Ne xt> . The Select a Restore [...]

254 Microsof t® Windows® XP F eatures www .dell .com | suppor t.dell.c om T o use Driver Rollba ck, perform the following steps: 1 Click the Start button, and then right-click My Computer . 2 Click Pr o pe r t i e s . 3 Click the Hardwa re tab, and then click Device Manager . 4 In the Device Manager w indow , r ight-cl ick th e devi ce f or whi c[...]

Microsoft ® Windows® XP F eatures 255 When you select Switch User , the main user We l c o m e scr een appear s. Y ou can then select your account name and log in. Y our personal desktop appears. What Happens When a F ast Use r Switch Occ urs? When a fast user switch occurs, the original user is not logged off the computer as pr eviously happened[...]

256 Microsof t® Windows® XP F eatures www .dell .com | suppor t.dell.c om F ast User Switching is unavaila ble if the computer has W indows XP P rofessional i nstalled and is a member of a comput er domain. How to T urn Off F ast User Switchi ng Y ou must have a computer administr ator account on the computer to t urn off F ast User Switching. (F[...]

Microsoft ® Windows® XP F eatures 257 5 Under Pick an account type , cli c k the bullet next to the ty pe of account you are going to create — Compute r administra tor , Standard , or Limi ted . • Computer administrators can change all co mputer settings. • Standar d account users (W indows XP Professional only) can inst all so me pr ogr am[...]

258 Microsof t® Windows® XP F eatures www .dell .com | suppor t.dell.c om The checklist leads you throu gh the steps necessary t o set up a home or small office net work and provides e xtensive references for each step. When you have completed the necessary connections and prepa rations, r eturn to the Network Setup Wizard . 4 Select the Internet[...]

Microsoft ® Windows® XP F eatures 259 The firewall i s configured using the Pr o pe rt i e s dialog box asso ciated with each Internet connection in the Control P anel. The fir ewall can be enabled or disabled. Additional configuration options are available for more advanced u sers. These advanced op tions include t he ability to open or close sp[...]

260 Microsof t® Windows® XP F eatures www .dell .com | suppor t.dell.c om[...]

261 Glossar y A Ampe re . A measurem ent of current in an electrical conductor. AC Altern ating curren t . Electricity that reverses its direction at a rate of 60 times per second (50 times per s econd in some countries). See DC . Accel erator A computer component tha t enhances the p rocessing speed of a particular device , usually by taking over [...]

262 www .dell .com | suppor t.dell.c om API Appl ica t io n Pr ogra m Inte rf a c e . The inter face through which an applicat ion program accesses the OS and other servi ces. API C Advan c e d pr o gr amma ble in te rr upt c on tr ol l e r . Priori tiz es and manages IRQs for the various devices in a PC . Wi thou t an API C, the mi cropr oce ssor [...]

263 Boot Sequence Allows you to specify the order of the devices from which the system attem pts to boot. bps Bits per second . A measureme nt of data tr ansmis sion sp eed. Bps Byt es per second . A me asuremen t of d ata tr ansmission speed. BTU Brit ish T hermal Unit . A measurement of thermal energy that equals approxi mately 1055 joules (or 10[...]

264 www .dell .com | suppor t.dell.c om there, the microprocessor retrieves it from the much-fas ter cache memory. Drive caching and RAM ca ching significantly improv e the overall speed of the comput er. See also L1 Cache an d L2 Cach e . CD Compact disc . A n o p ti c a l fo r m o f s to ra g e me d i a, t yp i ca l l y u se d fo r a ud i o a nd [...]

265 complete the OS setup or reinstalla ti on. Als o referred t o a s the Pro d u c t K e y or Product ID . For more information, see http://sup port.dell.co m . COM Port A shortened reference to communic atio ns port. The typical designation for a ser ial co nnection to a modem or other seria l device . Most computers suppo rt one or two serial co[...]

266 www .dell .com | suppor t.dell.c om D-S ub See Subminiature-D . DA T Digita l audio tap e . A type of magnetic tape origina lly designed for audio format, now also used in computers to back up data. DAT cassettes are about the physical size of audio cassettes and can store numerous GB of data . Data Striping The segmen tation of logica lly sequ[...]

267 DIN Deutsche Industrie Norme nausschuss . A Germ an stand ard s org ani zati on an d member of ISO . DIN is also a form of connector on your computer that is round , has 5 pins, and is typically used to connect AT keyboard cable co nnectors. See also Mini- DIN . DMA Dir e ct me mory acc e ss . An electronic pathway or direct channel on which a [...]

268 www .dell .com | suppor t.dell.c om DVD Digit al vers atile d isc . An optical form of storage media , typically used for movies. DVD has improved capacity and bandwidth compared with the CD . Most DVD drives supp ort CD media as well. ECC Erro r chec king and co rrect ion . A type of RAM that checks da ta that is being read or transmitted for [...]

269 EPP/ECP Enhanced Pa rallel P ort ( EPP )/Exten ded Capabilities Port ( ECP ) . A parallel port desig n tha t pr ovid es im proved bi dire c tion al data transm iss io n, us i ng DMA . EPP is for nonp rinter devices . ECP is for printers and scanners. EPR OM Erasable program mab le read-o nly memory ( ROM ) . A chip th at c an b e er ase d and t[...]

270 www .dell .com | suppor t.dell.c om FSB Front side bu s . T h e da ta path and p hysica l interfac e betwee n the microprocessor and RAM . ft Foot (feet) . A measurement of length that equals 12 inches. FT P File Tr ansfer P rotocol . A standard Internet proto col to exchange files between computers on the Internet. Li k e http , which transfer[...]

271 Hot-Swappable Indic ate s that a device can be connected to or disconnected from a computer while the computer is running. After the hot-swappable device is connected to the computer, the OS can immediately recognize and us e the device. hr Hour(s) . A measurement of ti me that equals 60 mi n . HTML Hypertext Ma rkup Language . A set of code s [...]

272 www .dell .com | suppor t.dell.c om IDE Inte g r a te d De v ic e El ec tron ic s . A n ATA spe cif icat ion for driv e inte rface. This is a common interface use d primarily for ha rd drives and CD drives. This interface is commonly integrated directl y into the computer’s sy stem board, and it allows up to four dri ves to communicate simult[...]

273 Kb Kilobit(s) . A meas urement of data that equal s 1024 bits. A measurement of the capacity of memory integrated circuits. S ee also KB . KB Kilobyte(s) . A measurement of data t hat equals 1,02 4 bytes . 1024 KB equals 1 MB . kg Kilogram(s) . A measurement of mass that equals 1,000 grams. kHz Kilohertz . A measurement of frequency that equals[...]

274 www .dell .com | suppor t.dell.c om Lo cal Bu s A bus that allows chips and other components in the computer to access the microprocessor at a spee d synchronized wit h the microprocesso r bus speed . LPT Port Line pri nt term in al . The typical designat ion for a pa rall el po rt connection to a printer or other parallel device. Most comp ute[...]

275 information that the microprocessor can a ccess. This process is referred to as Memory Mapping . Memory Ma pping The process by whi ch the co mputer assigns memory addresses to phy sical memory locations at start -up. Devices and softwa re applications can then identify information tha t the microprocessor can access. MHz Megahertz . A measurem[...]

276 www .dell .com | suppor t.dell.c om MTBF Mean ti me betwee n failu res . A meas uremen t of es timated e quipme n t reliability. The higher the MTBF, the longer t he equipme nt should last. For example, if the MTBF is 10,000 hours, the equipment should run, on the average , at least 1 0,000 hours befo re failing. Network Adapte r An expansion c[...]

277 oz Ounce . A meas urement of weight that equals 1/ 16 of a lb . P arallel Port An I/O port on your comp uter tha t tran sfers data ei ght bi ts at a time. It uses a 25-pin, female subm inia ture -D connect or, typically to connect a printer. Also referred to as an LPT port . PBX Priv ate bra nch ex chan ge . A telephone system ow ned and operat[...]

278 www .dell .com | suppor t.dell.c om PIO Programmed input/out put. A method of moving data between devices in a computer in which all data passes through the microprocessor . The most recent ATA / IDE stan dard spec ifi es hig her d ata tr ansf er rat es, mode 3 a t 11. 1 MBps and mode 4 at 16.6 MBps . A recent alternative t o PIO is DMA . Plug [...]

279 PXE Pre-boot eXecut ion Envi ronment . A standard of WfM that allow s networked computers that do not have an OS to be confi gur ed a nd started remo tel y . PXE benefits include: • The cli ent compu ter do es not necessa rily need its own OS or even a ha rd drive. • The clien t compu ter can be remotely s hut down and restarted. • Since [...]

280 www .dell .com | suppor t.dell.c om Rem o te Wak e Up A standard of WfM that provides t he ability either to re motely wake a computer from a low -pow er sl ee p stat e or to remo tely st art a co mputer that is turned of f bu t c on nected t o a power source . Remote W ak e Up, typic ally used to conserve power in large network organizations a[...]

281 SCSI Small co mputer sy stem inter face . A high-speed interface that can be used to connect devices to a computer, such as hard drives, CD drives, printers, and scanners. The SCSI can connect up to seven devices using a single controller. E a c h d e v ic e i s a c c e s s e d b y a n i n d i v i d u a l I D n u m b e r o n th e S C S I c o n [...]

282 www .dell .com | suppor t.dell.c om SNMP Simple Net work Manage ment Prot ocol . The prot ocol governing network management and the monitoring o f netwo rk equipment. SPGA Stagge red p in grid ar ray . A type of socket for a computer chip . The SPG A socket has all its pins in staggered rows, as opposed to the PGA socket, whi ch has its pins li[...]

283 TA P I Telephony Appli cations Pr ogramming In terface ( API ) . Enables Microsoft Windows program applications to op erate with a wide v ariety of telephony devices, including voice, data, fax, video, and so on. TCP/IP Transmissio n Control Prot ocol (TCP)/Inter n et Protocol ( IP ) . The basic communication protocol of the Internet. It can al[...]

284 www .dell .com | suppor t.dell.c om URL Uniform Re sou rce Locat or . A s tandard way of specif ying the location of an object, such as an HTML document, on the Internet. Examples of URLs include the following: • http://ww w .dell.com • http://suppor t.dell.com • ftp.dell.com • mailt o:info@d ell.com The part befo re the first colo n sp[...]

285 W Watt . A measurement of electrical power that equals 1 ampere of current flowing at 1 volt. WBEM Web- Base d Ente r pri se M ana geme nt . A se t o f sys tems manag eme n t and Internet standard technologies developed to unify th e management of computing environment s. The core set of WBEM standards, develope d by DMTF , include a data model[...]

286 www .dell .com | suppor t.dell.c om[...]