Dell HHB manual

Dell PowerEdge M520 Systems Owner's Manual Regulatory Model: HHB Regulatory Type: HHB004[...]

Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc[...]

Contents 1 About Your System...................................................................................................................... 7 Front-Panel Features And Indicators ....................................................................................................................... 7 Using USB Diskette or USB DVD/CD Drives ...[...]

Recommended Tools .............................................................................................................................................. 25 Removing And Installing A Blade ........................................................................................................................... 25 Removing The Blade ........[...]

Storage Controller Card .......................................................................................................................................... 52 Removing The Storage Controller Card ............................................................................................................52 Installing The Storage Controller Ca[...]

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1 About Your System Front-Panel Features And Indicators Figure 1. Front-Panel Features and Indicators 1. blade handle release button 2. hard drives/SSDs (2) 3. status/identification indicator 4. USB connectors (2) 5. blade power button Using USB Diskette or USB DVD/CD Drives The blade has USB ports on the front which allow you to connect a USB disk[...]

Hard-Drive/SSD Indicator Patterns The hard-drive/SSD indicators display different patterns as drive events occur in the system. NOTE: The blade must have a hard drive/SSD or a hard-drive blank installed in each drive bay. Figure 2. Hard-Drive/SSD Indicators 1. drive activity indicator (green) 2. drive status indicator (green and amber) NOTE: If the[...]

Other Information You May Need WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be included within this document or as a separate document. • The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications. • The Rack Installation I[...]

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2 Using The System Setup And Boot Manager System Setup enables you to manage your system hardware and specify BIOS-level options. The following keystrokes provide access to system features during startup: Keystroke Description <F2> Enters the System Setup. <F10> Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2). [...]

mode. Thereafter, you must boot the system in the same boot mode (BIOS or UEFI) to access the installed operating system. Trying to boot the operating system from the other boot mode will cause the system to halt at startup. NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do [...]

System Setup Main Screen NOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings. Menu Item Description System BIOS This option is used to view and configure BIOS settings. iDRAC Settings This option is used to view and configure iDRAC settings. Device Settings This option is used to view and configure device s[...]

Menu Item Description System BIOS Version Displays the BIOS version installed on the system. System Service Tag Displays the system Service Tag. System Manufacturer Displays the name of system manufacturer. System Manufacturer Contact Information Displays the contact information of the system manufacturer. Memory Settings Screen Menu Item Descripti[...]

Menu Item Description QPI Speed Allows you to set the QuickPath Interconnect data rate settings. By default, the QPI Speed option is set to Maximum data rate . NOTE: The QPI Speed option is displayed only when both the processors are installed. Alternate RTID (Requestor Transaction ID) Setting Allows you to allocate more RTIDs to the remote socket [...]

Menu Item Description Port B Auto enables BIOS support for the device attached to SATA port B. Off disables BIOS support for the device. By default, Port B is set to Auto . Boot Settings Screen Menu Item Description Boot Mode Allows you to set the boot mode of the system. CAUTION: Switching the boot mode may prevent the system from booting if the o[...]

Menu Item Description Internal SD Card Redundancy If set to Mirror mode, data is written on both SD cards. If any one of the SD card fails, data is written to the active SD card. Data from this card is copied to the replacement SD card at the next boot. By default, Internal SD Card Redundancy option is set to Mirror . NOTE: This option is displayed[...]

System Profile Settings Screen Menu Item Description System Profile Allows you to set the system profile. If you set the System Profile option to a mode other than Custom , the BIOS automatically sets the rest of the options. You can only change the rest of the options if the mode is set to Custom . By default, the System Profile option is set to P[...]

Menu Item Description System Password Allows you to set the system password. This option is read-only if the password jumper is not installed in the system. Setup Password Allows you to set the setup password. This option is read-only if the password jumper is not installed in the system. Password Status Allows you to lock the system password. By d[...]

Menu Item Description Report Keyboard Errors Allows you to set whether keyboard-related error messages are reported during system boot. By default, the Report Keyboard Errors field is set to Report . F1/F2 Prompt on Error Allows you to enable or disable the F1/F2 prompt on error. By default, F1/F2 Prompt on Error is set to Enabled . In-System Chara[...]

– Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (), (]), (`). A message prompts you to re-enter the system password. 6. Re-enter the system password that you entered earlier and click OK . 7. Select Setup Password , enter your system password and press <Enter> or <Tab>. A message [...]

NOTE: You can disable password security while logging on to the system. To disable the password security, turn on or reboot your system, type your password and press <Ctrl><Enter>. Operating With A Setup Password Enabled If Setup Password is Enabled , enter the correct setup password before modifying most of the System Setup options. If[...]

Key Description NOTE: For the standard graphics browser only. <Esc> Moves to the previous page till you view the main screen. Pressing <Esc> in the main screen exits the Boot Manager and proceeds with system boot. <F1> Displays the System Setup help file. NOTE: For most of the options, any changes that you make are recorded but do[...]

iDRAC Settings Utility The iDRAC Settings utility is an interface to setup and configure the iDRAC parameters using UEFI. You can enable or disable various iDRAC parameters using the iDRAC Settings Utility. NOTE: Accessing some of the features on the iDRAC Settings Utility requires the iDRAC7 Enterprise License upgrade. For more information on usin[...]

3 Installing Blade Components Recommended Tools You may need the following items to perform the procedures in this section: • #1 and #2 Phillips screwdrivers • T8 and T10 Torx drivers • Wrist grounding strap Removing And Installing A Blade CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubl[...]

Figure 3. Removing or Installing the Blade 1. blade handle 2. release button 3. blade 4. guide rail on enclosure 5. guide rail on blade (or blade blank) Installing The Blade 1. If you are installing a new blade, remove the plastic cover from the I/O connector(s) and save for future use. 2. Orient the blade so that the handle is on the left side of [...]

Opening And Closing The Blade Opening The Blade CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell i[...]

Closing The Blade 1. Ensure that no tools or parts are left inside the blade. 2. Align the notches in the edges of the chassis with the cover alignment pins on the inner sides of the cover. 3. Lower the cover onto the chassis. 4. Slide the cover until it clicks into position. A properly seated cover is flush with the surface of the chassis. Inside [...]

Cooling Shroud The cooling shroud covers the memory modules and directs air flow in the system. Removing The Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone servic[...]

Installing The Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by y[...]

Figure 7. Memory Socket Locations Memory channels are organized as follows: Processor 1 channel 1: memory sockets A1 and A4 channel 2: memory sockets A2 and A5 channel 3: memory sockets A3 and A6 Processor 2 channel 1: memory sockets B1 and B4 channel 2: memory sockets B2 and B5 channel 3: memory sockets B3 and B6 General Memory Module Installation[...]

• Populate the sockets by highest rank count in the following order - first in sockets with white release levers and then black. For example, if you want to mix quad-rank and dual-rank DIMMs, populate quad-rank DIMMs in the sockets with white release tabs and dual-rank DIMMs in the sockets with black release tabs. • In a dual-processor configur[...]

the total installed physical memory. Half of the installed memory is used to mirror the active DIMMs. In the event of an uncorrectable error, the system will switch over to the mirrored copy. This ensures SDDC and multi-bit protection. Memory installation guidelines: NOTE: The first memory channel for each processor (Channel 1) is disabled and not [...]

Table 2. Memory Configurations — Two Processors System Capacity (in GB) DIMM Size (in GB) Number of DIMMs Organization and Speed DIMM Slot Population 4 2 2 1R x8, 1333 MT/s 1R x8, 1600 MT/s A1, B1 8 2 4 1R x8, 1333 MT/s 1R x8, 1600 MT/s A1, A2, B1, B2 12 2 6 1R x8, 1333 MT/s 1R x8, 1600 MT/s A1, A2, A3, B1, B2, B3 24 4 6 2R x8, 1333 MT/s 2R x8, 1[...]

CAUTION: Handle each memory module only by the card edges, making sure not to touch the middle of the memory module or gold contacts. 5. Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. 6. Install the cooling shroud. 7. Close the blade. 8. Install the blade in the enclosure. Figure 8. Inst[...]

If a memory module blank is installed in the socket, remove it. Retain removed memory-module blank(s) for future use. CAUTION: Handle each memory module only on either card edge, making sure not to touch the middle of the memory module. 6. Align the memory module's edge connector with the alignment key on the memory module socket, and insert t[...]

3. Open the mezzanine card latch by pressing the ridged area on the latch with your thumb, and lifting the end of the latch. NOTE: Hold the mezzanine card by its edges only. 4. Lift the mezzanine card up and away from the system board. 5. Close the retention latch. 6. Close the blade. 7. Install the blade in the enclosure. Figure 9. Removing and In[...]

4. If present, remove the connector cover from the mezzanine card bay. NOTE: Hold the mezzanine card by its edges only. 5. Mezzanine cards are designed to fit in either card slot. Rotate the card to align the connector on the bottom of the mezzanine card with the corresponding socket on the system board. 6. Lower the card into place until it is ful[...]

Figure 10. Replacing the SD Card 1. SD card 1 2. SD card 2 3. management riser card 4. USB connector 5. SD card slot identification label Internal USB Key The blade provides an internal USB connector for a USB flash memory key. The USB memory key can be used as a boot device, security key, or mass storage device. To use the internal USB connector, [...]

6. Close the blade. 7. Install the blade in the enclosure. 8. Enter the System Setup and verify that the USB key is detected by the system. Figure 11. Replacing the USB Memory Key 1. USB memory key connector 2. USB memory key SD vFlash Card Replacing The SD vFlash Card 1. Remove the blade from the enclosure. 2. If installed, remove the SD vFlash ca[...]

Figure 12. Replacing the SD vFlash Card 1. SD vFlash card 2. SD vFlash card slot 3. SD vFlash card slot identification label Processors Use the following procedure when: • Installing an additional processor • Replacing a processor Removing A Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perf[...]

CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. 4. Loosen the retention sockets that secure the heat sink to the blade system board. 5. Remove the heat sink. Figure 13. Removing and Installing a Heat Sink 1. retention sockets (4) 2. hea[...]

CAUTION: The socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in the socket when removing the processor out of the socket. 10. Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. CAUTION: If you are permanently removing a processor, you must in[...]

4. If applicable, remove the socket protective cap from the processor shield. To remove the socket protective cap, push the cap from the inside of the processor shield and move it away from the socket pins. NOTE: It is recommended that you install/remove the socket protective cap from the processor shield with the processor shield in the open posit[...]

Hard Drives/SSDs • The system supports up to two 2.5 inch SSD, SAS, or SATA hard drives. • All drives connect to the blade system board through the SAS/SATA/SSD backplane board. • Hard drives/SSDs are supplied in special hot-swappable drive carriers that fit in the drive bays. • SSD/SAS/SATA hard drives cannot be mixed within a blade. Hard [...]

3. hard-drive/SSD connector (on backplane) 4. hard-drive/SSD carrier handle Installing A Hard Drive/SSD CAUTION: When a replacement hot-swappable hard drive/SSD is installed and the blade is powered on, the drive automatically begins to rebuild. Make absolutely sure that the replacement hard drive/SSD is blank or contains data that you wish to have[...]

Figure 16. Removing and Installing a Hard Drive/SSD in a Hard-Drive/SSD Carrier 1. hard drive/SSD 2. screw holes (4) 3. hard-drive/SSD carrier 4. screws (4) Installing A Hard Drive/SSD In A Hard-Drive/SSD Carrier 1. Insert the hard drive/SSD into the hard-drive/SSD carrier with the drive’s controller board’s connector end of the drive at the ba[...]

CAUTION: You must note the number of each hard drive/SSD and temporarily label them before removal so that you can replace them in the same locations. CAUTION: To prevent damage to the hard drives/SSDs and the hard-drive/SSD backplane, you must remove the hard drives/SSDs from the blade before removing the hard-drive/SSD backplane. 3. Remove the ha[...]

5. Close the blade. 6. Install the blade in the enclosure. System Board Removing The System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage[...]

Figure 18. Removing and Installing the System Board 1. I/O connector cover 2. retention latch 3. system board 4. tabs on system chassis 5. slots in system board tray Installing The System Board 1. Transfer the following components to the new system board: a. internal USB key b. storage controller card c. SD vFlash card d. memory modules and memory [...]

8. Remove the plastic I/O connector covers from the back of the blade. 9. Install the blade in the enclosure. 10. Import your new or existing iDRAC Enterprise license. For more information, see the iDRAC7 User's Guide , at support.dell.com/manuals . NVRAM Backup Battery Replacing The NVRAM Backup Battery WARNING: There is a danger of a new bat[...]

Figure 19. Replacing the NVRAM Backup Battery 1. positive side of battery 2. negative side of battery connector Storage Controller Card Your system includes a dedicated expansion-card slot on the blade system board for the storage controller card that provides the integrated storage subsystem for your system’s hard drives. The storage controller [...]

Figure 20. Removing and Installing a Storage Controller Card 1. storage controller card 2. screws (2) 3. tabs (2) 4. connector Installing The Storage Controller Card 1. If installed, remove the storage controller blank. 2. Holding by its edges, position the storage controller card so that the card-connector aligns with the system board connector. 3[...]

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4 Troubleshooting Your System Safety First—For You and Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not[...]

Troubleshooting Hard Drives CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by you[...]

Troubleshooting An Internal SD Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covere[...]

4. If there is a still a problem with the blade, remove and reinstall the blade in the enclosure. 5. Turn on the blade. 6. Run the appropriate diagnostic test. For more information, see Using System Diagnostics. If the tests fail, see Getting Help . Troubleshooting The NVRAM Backup Battery CAUTION: Many repairs may only be done by a certified servi[...]

5 Using System Diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support[...]

The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts executing the tests on all the detected devices. System Diagnostic Controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests th[...]

6 Jumpers And Connectors System Board Jumper Settings CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by [...]

System Board Connectors Figure 21. System Board Connectors Table 4. System Board Connectors Item Connector Description 1 PWRD_EN, NVRAM_CLR System configuration jumpers 2 CPU2 Processor socket 2 3 A1, A4, A2, A5, A3, A6 Memory module sockets (for processor 1) 4 MANAGEMENT RISER Management riser card connector 5 MEZZ1_FAB_C Mezzanine card connector [...]

Item Connector Description 13 USB1 USB connector 14 BATTERY Connector for the 3.0 V coin cell battery Disabling A Forgotten Password The blade's software security features include a system password and a setup password. The password jumper enables these password features or disables them, and clears any password(s) currently in use. CAUTION: M[...]

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7 Technical Specifications Processor Processor type One or two Intel Xeon processor E5-2400 product family Memory Architecture 1600 MT/s, 1333 MT/s, or 1066 MT/s DDR3 and LV-DDR3 DIMMs Memory module sockets Twelve 240-pin Memory module capacities RDIMMs 2 GB (single-rank), 4 GB (single- and dual-rank), 8 GB (dual-rank), 16 GB (dual-rank), and 32 GB[...]

Mezzanine Cards Mezzanine slots Two mezzanine PCIe x8 Gen 3 slots supporting dual-port Gb Ethernet, 10 Gb Ethernet, FC8 Fibre Channel, or Infiniband mezzanine cards Video Video type Matrox G200 integrated with iDRAC Video memory 8 MB shared with iDRAC application memory Battery NVRAM backup battery CR 2032 3.0 V Lithium coin cell Environmental NOTE[...]

Environmental For temperatures between 40 °C and 45 °C, de-rate maximum allowable dry bulb temperature by 1 °C per 125 m above 950 m (1 °F per 228 ft). 67[...]

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8 System Messages LCD Status Messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. Viewing LCD Messages If a system error occurs, the LCD screen will turn amber. Pr[...]

Error Code Message Information Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help . AMP0301 Message The system board < name > current is less than the lower warning threshold. LCD Message System board < name > current i[...]

Error Code Message Information Details System board < name > current is outside of the optimum range. Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help . AMP0306 Message Disk drive bay < name > current is less than the[...]

Error Code Message Information LCD Message Disk drive bay < name > current is outside of range. Details Disk drive bay < name > current is outside of the optimum range. Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help[...]

Error Code Message Information Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help . AMP0315 Message System level current is greater than the upper critical threshold. LCD Message System level current is outside of range. Details Sy[...]

Error Code Message Information 3. Review system configuration changes. 4. If the issue persists, see Getting Help . AMP0320 Message Chassis power level current is greater than the upper warning threshold. Details Chassis power level current is outside of the optimum range. Action 1. Review system power policy. 2. Check system logs for power related[...]

Error Code Message Information Details The operating system or an application failed to communicate within the time-out period. The system was reset. Action Check the operating system, application, hardware, and system event log for exception events. ASR0002 Message The watchdog timer powered off the system. Details The operating system or an appli[...]

Error Code Message Information Details The operating system or an application failed to communicate within the time-out period. The system was shutdown. Action Check the operating system, application, hardware, and system event log for exception events. ASR0103 Message The OS watchdog timer powered down the system. Details The operating system or a[...]

Error Code Message Information Details The system board battery is either missing, bad, or unable to charge due to thermal issues. Action Check system fans. Replace the system board battery. BAT0002 Message The system board battery has failed. LCD Message The system board battery has failed. Check battery. Details The system board battery is either[...]

Error Code Message Information LCD Message Battery for disk drive bay < bay > is absent. Check battery. Details Verify the cable connection between the storage battery and the controller. Action Verify the storage battery installation. BAT0015 Message The < name > battery is low. Details The low < name > battery may impact system [...]

Error Code Message Information LCD Message CPU < number > has a thermal trip. Check CPU heat sink. Details The processor temperature increased beyond the operational range. Action Review logs for fan failures, replace failed fans. If no fan failures are detected, check inlet temperature (if available) and reinstall processor heat-sink. CPU000[...]

Error Code Message Information Action 1. Turn system off and remove input power for one minute. Reapply input power and turn system on. 2. Make sure the processor is seated correctly. 3. If the issue persists, see Getting Help . CPU0008 Message CPU < number > is disabled. Details System is unable to boot or may run in a degraded state. Action[...]

Error Code Message Information LCD Message CPU < number > temperature is outside of range. Check fans. Details System performance may be degraded. Action Check system operating environment, fans, and heat-sinks. CPU0104 Message CPU < number > temperature is outside of range. LCD Message CPU < number > temperature is outside of ran[...]

Error Code Message Information damage to the processor or other electronic components in side the system. Action 1. Turn system off and remove input power for one minute. 2. Reapply input power and turn system on. 3. Ensure the processor is seated correctly. 4. If the issue persists, see Getting Help . CPU0203 Message CPU < number > < name[...]

Error Code Message Information 4. If the issue persists, see Getting Help . CPU0701 Message CPU < number > protocol error detected. LCD Message CPU < number > protocol error detected. Power cycle system. Details System event log and operating system logs may indicate that the exception is external to the processor. Action 1. Check syste[...]

Error Code Message Information CPU0704 Message CPU < number > machine check error detected. LCD Message CPU < number > machine check error detected. Power cycle system. Details System event log and operating system logs may indicate that the exception is external to the processor. Action 1. Check system and operating system logs for exc[...]

Error Code Message Information Action 1. Turn system off and remove input power for one minute. 2. Reapply input power and turn system on. 3. Ensure the processor is seated correctly. 4. If the issue persists, see Getting Help . CPU0804 Message The power input for CPU < number > voltage regulator module is outside of range. LCD Message The po[...]

Error Code Message Information Details System performance may be degraded or the system may fail to operate. Action If removal was unintended, check presence and reinstall. HWC1001 Message The < name > is absent. LCD Message The < name > is absent. Check hardware. Details The absent device may be necessary for proper operation. System f[...]

Error Code Message Information Action If removal was unintended, check presence, then reinstall or reconnect. HWC2006 Message The < name > is not installed correctly. LCD Message The < name > is not installed correctly. Check connection. Details The device may be necessary for proper operation. System functionality may be degraded. Acti[...]

Error Code Message Information HWC4000 Message A hardware incompatibility detected between BMC/iDRAC firmware and CPU. LCD Message Incompatibility between BMC/iDRAC firmware and CPU. Update firmware. Details A hardware incompatibility was detected between BMC/iDRAC firmware and Processor(s). An iDRAC or BMC firmware update is needed. Action Update [...]

Error Code Message Information Action Check chassis fabric type in CMC GUI and compare to the type of IOM or mezzanine card. HWC5004 Message A link tuning failure detected on < name >. Details CMC has old firmware. After updating the firmware the CMC will recognize the device. Action Update the CMC firmware. If the issue persists, see Getting[...]

Error Code Message Information Details The IOM module performance may be impacted. Action If the issue persists, see Getting Help . HWC6000 Message The < name > controller is offline. Details Information and status from the controller is unavailable. Action Remove and reapply input power. If the issue persists, see Getting Help . HWC6002 Mess[...]

Error Code Message Information Action Review System Log or front panel for additional information. HWC7008 Message Server < number > health changed to a warning state from more severe state. Server < number > health changed to a critical state from a non-recoverable state. Details Server < number > health changed to a warning stat[...]

Error Code Message Information MEM0002 Message Parity memory errors detected on a memory device at location < location >. Details The memory is operational. This an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules. If the issue persists, see Getting Help . MEM0003 Message Stuck bit memory error detec[...]

Error Code Message Information MEM0010 Message Memory device at location < location > is over heating. LCD Message Memory device < location > is over heating. Check fans. Details System performance is degraded. Action If unexpected, review system logs for power or thermal exceptions. MEM0022 Message Memory device at location < locati[...]

Error Code Message Information MEM1012 Message Memory device at location < location > is in a degraded state. Details The memory may not be operational. This an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules. If the issue persists, see Getting Help . MEM1016 Message Memory device at location < l[...]

Error Code Message Information Action Review system logs for memory exceptions. reinstall memory at location < location > MEM1214 Message Memory redundancy is degraded. Details The memory may not be seated correctly, misconfigured, or has failed. Action Check the memory configuration. Re-seat the memory modules. If the issue persists, see Get[...]

Error Code Message Information Action Review system event log for platform events capable of shutting the system down. OSE0005 Message Agent is not responding. Details Graceful shutdown request to an agent via the BMC did not occur due to a system hardware or software exception. Action Review operating system logs and system video for additional in[...]

Error Code Message Information PCI1302 Message A bus time-out was detected on a component at bus < bus >device< device >function < func >. Details System performance may be degraded. The device has failed to respond to a transaction. Action Cycle input power, update component drivers, if device is removable, reinstall the device. [...]

Error Code Message Information Action Cycle input power, update component drivers, if device is removable reinstall the device at the next scheduled service time. PCI1316 Message A bus uncorrectable error was detected on a component at bus < bus >device< device >function < func >. Details System performance may be degraded, or sys[...]

Error Code Message Information PCI1344 Message An I/O channel check error was detected. LCD Message An I/O channel check error was detected. Power cycle system. Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1346 Message A software error was detected on a component at slot < number >. Acti[...]

Error Code Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1360 Message A bus fatal error was detected on a component at slot < number >. LCD Message Bus fatal error on slot < number >. Re-seat PCI card. Details System performance may be degraded, or system may fai[...]

Error Code Message Information Details Either the BIOS, BMC/iDRAC, LOM, or NIC firmware is out of date and does not support FlexAddress. Action Update BIOS, BMC/iDRAC, LOM, and mezzanine card firmware. If the issue persists, see Getting Help . PCI3004 Message Device option ROM on mezzanine card < number > failed to support Link Tuning or Flex[...]

Error Code Message Information Action Cycle input power, update component drivers, remove and reinstall the device at the next scheduled service time. PDR0001 Message Fault detected on drive < number >. LCD Message Fault detected on drive < number >. Check drive. Details The controller detected a failure on the disk and has taken the di[...]

Error Code Message Information Details The controller detected that the drive was removed. Action Verify drive installation. Re-seat the failed drive. If the issue persists, see Getting Help . PDR1024 Message Drive mismatch detected for drive < number > in disk drive bay < bay >. LCD Message Drive mismatch detected for drive < number[...]

Error Code Message Information PST0132 Message CMOS failed. LCD Message CMOS failed. Power cycle system. Details System BIOS detected a failure with CMOS memory during system POST. Action Check system event log for CMOS battery exceptions. Remove and reapply input power. If the issue persists, see Getting Help . PST0133 Message DMA controller faile[...]

Error Code Message Information Details System BIOS detected a parity error during post. Action Remove and reapply input power. If the issue persists, see Getting Help . PST0138 Message SuperIO failed. LCD Message SuperIO failure. Power cycle system. Details System BIOS detected a failure with the SIO. Action Remove and reapply input power. If the i[...]

Error Code Message Information PST0143 Message Intel Trusted Execution Technology (TXT) fatal error. LCD Message Intel Trusted Execution Technology (TXT) fatal error. Details TXT boot failed. This could be related to memory errors or an error with the system TXT configuration. A socketed TPM module may have been removed. Action Check TPM presence. [...]

Error Code Message Information LCD Message Incorrect memory configuration. Review User Guide. Details System BIOS detected an invalid memory population. Action Reinstall memory to match supported memory configuration. PST0254 Message General failure after video. LCD Message General failure after video. Check screen message. Details System BIOS dete[...]

Error Code Message Information PSU0004 Message The power input for power supply < number > is outside of the allowable range. LCD Message Power input for PSU < number > is outside of range. Check PSU cables. Details The operating requirements for the power supply may be found in this manual or on the power supply itself. Action Verify t[...]

Error Code Message Information LCD Message PSU < number > is absent. Check PSU. Details The supply has been removed or has failed. Action 1. Remove and reinstall the power supply. 2. Check cables and subsystem components in the system for damage. 3. If the issue persists, see Getting Help . PSU0031 Message Cannot communicate with power supply[...]

Error Code Message Information Details The current power operational mode is non-redundant because of a power supply exception, a power supply inventory change, or a system power inventory change. Action Check the event log for power supply failures. Review system configuration and power consumption. PWR1001 Message The system performance was degra[...]

Error Code Message Information Action If unintended, review system configuration changes and power policy. PWR1006 Message The system halted because system power exceeds capacity. LCD Message System power demand exceeds capacity. System halted. Details The system halted because system power exceeds capacity. Action Review system configuration, upgr[...]

Error Code Message Information RFM1006 Message Removable Flash Media < name > is offline. Details At boot, the Card Identification (CID) signature of the card is different from the Non-volatile (NV) storage value or the card is the destination of a copy operation that is in-progress. Action If unintended, reinstall the flash media. RFM1008 Me[...]

Error Code Message Information RFM1024 Message Removable Flash Media is offline. Details At boot, the Card Identification (CID) signature of the card is different from the Non-volatile (NV) storage value or the card is the destination of a copy operation that is in-progress. Action If unintended, reinstall the flash media. RFM1026 Message Failure d[...]

Error Code Message Information RFM1205 Message Internal Dual SD Module is not redundant. Insufficient resources to maintain normal operations. LCD Message Internal Dual SD Module is not redundant. Insufficient resources. Check SD Card. Details The current operating configuration cannot maintain redundancy. The unit may operate in a degraded state. [...]

Error Code Message Information SEC0001 Message The drive bay is open. Details The drive bay is open. A drive may be added or removed. System performance may be degraded. Action Close the drive bay. Check system logs. SEC0002 Message The I/O card area is open. Details The I/O card area is open. I/O cards may be added or removed. System performance m[...]

Error Code Message Information SEC0033 Message The chassis is open while the power is off. LCD Message Intrusion detected. Check chassis cover. Details The chassis was opened while the power was off. System security may have been comprised. Action Close the chassis and verify hardware inventory. Check system logs. SEC0040 Message A critical stop oc[...]

Error Code Message Information Action Check system hardware inventory and software configuration. SEC0600 Message A secure mode violation detected. Details This may apply to a physical or remote access attempt. Action Check system logs for intrusion attempts, and ensure strong password policies. SEC0602 Message User password violation detected. Det[...]

Error Code Message Information Action If unintended, re-enable logging. SEL0006 Message All event logging is disabled. Details This message is displayed when all event logging has been disabled by the user. Action If unintended, re-enable logging. SEL0008 Message Log is full. Details When the event log is full, additional events are not written to [...]

Error Code Message Information a platform event (such as power down, cycle, interrupt, and send alert). Action Review platform event configuration. SEL1211 Message The time-stamp clock could not be synchronized. Details The time stamp on system event log events may not correlate to the system time. Action Cycle system input power. If problem persis[...]

Error Code Message Information Details An action or failure has taken place that breaks CMC redundancy. Action Check the CMC network cables and network connections. Check that CMC firmware versions match. SEL1502 Message Chassis management controller (CMC) redundancy is degraded. Details An action or failure has taken place that breaks CMC redundan[...]

Error Code Message Information SWC4004 Message A firmware or software incompatibility detected between iDRAC in slot < number > and CMC. Details FlexAddress is not implemented in one of the versions of firmware. Action Check the firmware versions of iDRAC and CMC. Update with the latest version. SWC4006 Message A firmware or software incompat[...]

Error Code Message Information LCD Message System board < name > temperature is outside of range. Details Ambient air temperature is too warm or one or more fans may have failed. Action The system board < name > temperature is outside of the optimum range. Check the fans. TMP0103 Message The system board < name > temperature is gr[...]

Error Code Message Information Details Ambient air temperature is too warm or one or more fans may have failed. Action The system board < name > temperature is outside of the optimum range. Check Fans. TMP0109 Message The memory module < number > temperature is greater than the upper critical threshold. LCD Message Memory module < nu[...]

Error Code Message Information Action Check the system operating environment and review event log for fan failures. TMP0115 Message The < name > temperature is greater than the upper critical threshold. LCD Message The < name > temperature is outside of range. Check Fans Details Ambient air temperature is too warm or one or more fans ma[...]

Error Code Message Information LCD Message System inlet < name > temperature is outside of range. Check Fans. Details Ambient air temperature is too warm or one or more fans may have failed. Action Check the system operating environment and review event log for fan failures. TMP0122 Message The system inlet temperature is outside of range. LC[...]

Error Code Message Information TMP0130 Message The control panel temperature is less than the lower warning threshold. LCD Message Control panel temperature is outside of range. Details Ambient air temperature is too cool. Action Check the system operating environment. TMP0132 Message The control panel temperature is greater than the upper warning [...]

Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Remove the processor module. Inspect processor socket for bent pins. 3. If the issue [...]

Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Remove the processor module. Inspect processor socket for bent pins. 3. If the issue [...]

Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables[...]

Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables[...]

Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables[...]

Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables[...]

Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables[...]

Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help . VLT0221 Message The < name [...]

Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help . VLT0225 Message The memory mod[...]

Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help . VLT0228 Message The memory mod[...]

Error Code Message Information 2. Re-seat the mezzanine card. 3. If the issue persists, see Getting Help . VLT0232 Message The mezzanine card < number > < name > voltage is greater than the upper warning threshold. Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecuti[...]

Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no). NOTE: Wa[...]

9 Getting Help Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be availabl[...]