Dell J2936 manual

www .dell.com | support.dell.com Dell™ Dimension™ 4600 Series *On computers with an optional floppy drive. CD or DVD drive activity light CD or DVD headphone connector CD or DVD eject button floppy drive light* floppy drive eject button* hard-drive activity light power button CD or DVD volume control dial power light USB 2.0 connectors (2) head[...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury , or death. Abbreviations and[...]

Contents 3 Contents CAUTION: Safety Instructions . . . . . . . . . . . . . . . . . . . 9 SAFETY : General . . . . . . . . . . . . . . . . . . . . . . . . 9 SAFETY : When Using Y our Computer . . . . . . . . . . . . . . 10 SAFETY : When Working Inside Y our Computer . . . . . . . . . 11 SAFETY : Protecting Against Electrostatic Discharge . . . . . .[...]

4 Contents Hyper- Threading . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Booting to a USB Device . . . . . . . . . . . . . . . . . . . . . 27 T urning Off Y our Computer . . . . . . . . . . . . . . . . . . . . 27 2 Solving Problems Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . 30 Finding Help Information . . . . . . [...]

Contents 5 Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . 44 Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Scanner Problems . . . . . . . . . . . . . . . . . . . [...]

6 Contents Reinstalling Microsoft ® Windows ® XP . . . . . . . . . . . . . . 66 Before Y ou R einstall . . . . . . . . . . . . . . . . . . . . . . 66 R einstalling Windows XP . . . . . . . . . . . . . . . . . . . 66 R einstalling Drivers and Sof tware . . . . . . . . . . . . . . . 68 4 Adding P arts Front and Back View of the Computer . . . . . .[...]

Contents 7 5 Appendix Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Standard Settings . . . . . . . . . . . . . . . . . . . . . . . . 106 Viewing Settings . . . . . . . . . . . . . . . . . . . . . . . 107 System Setup Program Screens . . . . . . . . . . . . . . . . 107 Boot Sequence . . . . . . . . . . . . . . . . . . . .[...]

8 Contents J2936bk0.book Page 8 Tuesday, September 2, 2003 3:06 PM[...]

CAUTION: Safety Instructions 9 CAUTION: Safety Instructions Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage. SAFETY : General • Do not attempt to service the computer yourself unless you are a trained service technician. Always follow insta[...]

10 CAUTION: Safety Instructions www .dell.com | support.dell.com SAFETY : When Using Y our Computer As you use your computer , observe the following safe-handling guidelines. CAUTION: Do not operate your computer with any cover(s) (including computer covers, bezels, filler brackets, front-panel inserts, and so on) removed. • Y our computer is equ[...]

CAUTION: Safety Instructions 11 SAFETY : When Working Inside Y our Computer Before you open the computer cover , perform the following steps in the sequence indicated. CAUTION: Do not attempt to service the computer yourself, except as explained in your online Dell™ documentation or in instructions otherwise provided to you by Dell. Alway s follo[...]

12 CAUTION: Safety Instructions www .dell.com | support.dell.com SAFETY : Protecting Against Electrostatic Discharge Static electricity can harm delicate components inside your computer . T o prevent static damage, discharge static electricity from your body before you touch any of your computer’s electronic components, such as the microprocessor[...]

Finding Information for Y our Computer 13 Finding Information for Y our Computer What are you looking for? Find It Here • A diagnostic program for my computer • Drivers for my computer • My computer documentation • My device documentation ResourceCD Documentation and drivers are alr eady installed on your computer when it is shipped from De[...]

14 Finding Information for Y our Computer www .dell.com | support.dell.com • How to set up my computer Setup Diagram • Tips on using W indows • How to clean my computer • How to use my mouse and key bo ard T ell Me How Help File 1 Click the Start button and click Help and Support . 2 Click User and system guides and click User ’s guides .[...]

Finding Information for Y our Computer 15 • How to use W indows XP • Documentation for my computer • Documentation for devices (such as a modem) Windows XP Help and Support Center 1 Click the Start button and click Help and Support . 2 T ype a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describe[...]

16 Finding Information for Y our Computer www .dell.com | support.dell.com J2936bk0.book Page 16 Tuesday, September 2, 2003 3:06 PM[...]

SECTION 1 Setting Up and Using Y our Computer Setting Up a Printer T ransferring Infor mation to a New Computer Setting Up a Home and Office Network Connecting to the Internet Copying CDs and DVDs Hyper - Threading Booting to a USB Device T ur ning Off Y our Computer J2936bk0.book Page 17 Tuesday, September 2, 2003 3:06 PM[...]

18 Setting Up and Using Y our Computer www .dell.com | support.dell.com Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer . See the documentation that came with the printer for setup information, including how to: • Obtain and install updated drivers. • Connect the printer to the compu[...]

Setting Up and Using Y our Computer 19 3 Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws. Attach the cable to the connector on the printer and snap the two clips into the two notches. 4 T urn on the printer and then turn on the computer . If the Add New Hardware Wizard window appears, click Can[...]

20 Setting Up and Using Y our Computer www .dell.com | support.dell.com 3 Attach the USB printer cable to the USB connectors on the computer and the printer . The USB connectors fit only one way . T ransferring Information to a New Computer The Microsoft ® Wi n d o w s ® XP operating system provides a F iles and Settings T ransfer wizard to move [...]

Setting Up and Using Y our Computer 21 2 When the F iles and Settings T ransfer Wizard welcome scr een appears, click Next . 3 On the Which computer is this? screen, click New Computer and click Next . 4 On the Do you have a Windows XP CD? scr een, click I will use the wizard from the Win do ws XP CD and click Next. 5 When the Now go to your old co[...]

22 Setting Up and Using Y our Computer www .dell.com | support.dell.com Setting Up a Home and Office Network Connecting to a Network Adapter Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it. T o connect a network cable: 1 Connect the network cable to the network ad[...]

Setting Up and Using Y our Computer 23 2 On the welcome screen, click Next . 3 Click Checklist for creating a network . NOTE: Selecting the connection method This computer connects directly to the Inter net enables the integrated firewall provided with Windows XP . 4 Complete the checklist and requir ed preparations, and re turn to the Network Setu[...]

24 Setting Up and Using Y our Computer www .dell.com | support.dell.com If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP : 1 Save and close any open files, and exit any open programs. 2 Click the Start button and click Internet Explorer . The New Connection Wizard ap[...]

Setting Up and Using Y our Computer 25 The following instructions show how to make an e xact copy of a CD or DVD. Y ou can also use Sonic RecordNow for other purposes, including cr eating CDs from audio files on your computer and creating MP3 CDs. F or instructions, see the Sonic RecordNow documentation that came with your computer . Open Sonic Rec[...]

26 Setting Up and Using Y our Computer www .dell.com | support.dell.com Helpful Tips • Use Microsoft ® Wi n d o w s ® Explorer to drag and drop files to a CD-R or CD-R W only after you start Sonic RecordNow and open a Recor dNow project. • Y ou must use CD-Rs to burn music CDs that you want to play in regular stereos. CD-R Ws do not play in m[...]

Setting Up and Using Y our Computer 27 Y ou can enable or disable Hyper- Threading through the system setup program. F or more information on accessing the system setup program, see page 107. F or more information on Hyper - Threading, search the Knowledge Base on the Dell Support website at support.dell.com . Booting to a USB Device NOTE: T o boot[...]

28 Setting Up and Using Y our Computer www .dell.com | support.dell.com J2936bk0.book Page 28 Tuesday, September 2, 2003 3:06 PM[...]

SECTION 2 Solving Problems Finding Solutions Finding Help Information Battery Problems Drive Problems E-Mail, Modem, and Internet Problems Error Messages General Problems IEEE 1394 Device Problems Keyboard Problems Mouse Problems Network Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems Video and Monitor Problems [...]

30 Solving Problems www .dell.com | support.dell.com Finding Solutions Sometimes it’s difficult to figure out wher e to go for answers. Use this chart to help you quickly find the answers to your questions. See page 44. See page 37. Get technical assistance from Dell. See page 113. Press a key or move the mouse. See the T ell Me How help file for[...]

Solving Problems 31 See page 49. See page 48. See page 46. See page 35. See page 42. See page 42. See page 33. See page 44. See page 38. See page 47. See page 37. See page 35. See page 35. See page 38. J2936bk0.book Page 31 Tuesday, September 2, 2003 3:06 PM[...]

32 Solving Problems www .dell.com | support.dell.com Finding Help Information Batter y Problems CAUTION: There is a danger of a new batter y exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer . Discard used batteries according to the manufacturer's instructions. C[...]

Solving Problems 33 Drive Problems Floppy drive problems NOTICE: Do not attempt to clean drive heads with a swab. Y o u may accidentally misalign the heads, which can render the drive inoperable . E NSURE THAT W INDOWS ® RECOGNIZES THE DRIVE — Click the Start button and click My Computer . If the floppy drive is not listed, perform a full scan w[...]

34 Solving Problems www .dell.com | support.dell.com CD drive problems NOTE: High-speed CD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD. Problems writing to a CD-RW drive A DJUST THE W INDOWS VOLUME CONTROL — Click the speaker icon in the lower -right corner of your screen. • Ensure that[...]

Solving Problems 35 DVD drive problems NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. Hard drive problems E-Mail, Modem, and Internet Problems NOTE: Connect the modem to an analog telephone jack only . The modem does not operate while it is connected to a digital telephone network[...]

36 Solving Problems www .dell.com | support.dell.com C HECK THE TELEPHONE JACK — Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone. C ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK — If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge prote[...]

Solving Problems 37 Error Messages If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared. E NSURE THAT YOU ARE CONNECTED TO THE I NTERNET — W ith the Outlook Express e- mail program open, click Fi l e . If W ork Offline has a checkmark next to it, click the checkmark[...]

38 Solving Problems www .dell.com | support.dell.com General Problems The computer stops responding A program stops responding N OT ENOUGH MEMORY OR RESOURCES . C LOSE SOME PROGRAMS AND TR Y AGAIN — Y ou have too many programs open. Close all windows and open the program that you want to use. In some cases, you might have to restart your computer[...]

Solving Problems 39 A program crashes repeatedly NOTE: Sof tware usually includes installation instr uctions in its documentation or on a floppy disk or CD. A program is designed for an earlier Windows operating system A solid blue screen appears Other software problems C HECK THE SOFTWARE DOCUMENTATION — Many software manufacturers maintain webs[...]

40 Solving Problems www .dell.com | support.dell.com Other technical problems General hardware problems If your computer exhibits one or mor e of t he following symptoms, a device conflict may exist: • Y our computer locks up, particularly while using a specific device. • A recently added device does not work. • A sound card emits noise or de[...]

Solving Problems 41 • Unintelligible characters print from the printer . • The mouse pointer does not move or "stutters" when it moves. • Messages appear stating that the computer is not operating at maximum performance. • Errors occur and programs crash for no apparent r eason. • Nothing displays on the monitor . IEEE 1394 Devi[...]

42 Solving Problems www .dell.com | support.dell.com K eyboard Problems Mouse Problems R ESTART THE COMPUTER — • If the mouse is functioning, shut down the computer through the Start menu (see page 27). After the computer shuts down, press the power button to r estart the computer . • If the computer does not respond to a keystrok e or the mo[...]

Solving Problems 43 I F YOU CONNECTED THE MOUSE BEFORE TURNING ON THE COMPUTER , RECONNECT THE MOUSE CABLE — 1 Simultaneously press <Ctrl><Esc> to display the Start menu. 2 Ty p e u , press the k eyboard arrow k eys to highlight Shut down or T urn Off , and then press <Enter>. 3 After the computer turns off, reconnect the mouse [...]

44 Solving Problems www .dell.com | support.dell.com Network Problems P ower Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. C HECK THE NETWORK CABLE CONNECTOR — Ensure that the network cable is connected as shown on page 22. C HECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER [...]

Solving Problems 45 I F THE POWER LIGHT IS OFF — The computer is either turned off or is not receiving power . • Reseat the power cable into both the power connector on the back of the computer and the electrical outlet. • If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that [...]

46 Solving Problems www .dell.com | support.dell.com Printer Problems NOTE: If you need technical assistance for your printer , call the printer ’s manufacturer . See the printer documentation for the correct phone number . C HECK THE PRINTER DOCUMENTATION — See the printer documentation for setup and troubleshooting information. E NSURE THAT T[...]

Solving Problems 47 Scanner Problems NOTE: Dell does not cover the scanner ’s war ranty . If you need technical assistance for your scanner , call the scanner ’s manufacturer . See the scanner documentation for the cor rect phone number . C HECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and troubleshooting informatio[...]

48 Solving Problems www .dell.com | support.dell.com Sound and Speaker Problems No sound from speakers NOTE: The volume control in some MP3 players over rides the Windows ® volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off. C HECK THE SPEAKER CABLE CONNECTIONS — Ensure that the sp[...]

Solving Problems 49 No sound from headphones Video and Monitor Problems If the screen is blank NOTE: See the monitor documentation for troubleshooting procedures. R UN THE SPEAKER DIAGNOSTICS — Some speaker systems have self - diagnostics. See the speaker documentation for diagnostics instructions. R EINSTALL THE AUDIO ( SOUND ) DRIVER — See pa[...]

50 Solving Problems www .dell.com | support.dell.com If the screen is difficult to read C HECK THE MONITOR CABLE CONNECTION — Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing pins.)Ensure that the video cable is connected as shown on the setup diagram for your computer . T EST THE ELECTRICAL [...]

Solving Problems 51 A DJUST THE W INDOWS ® DISPLAY SETTINGS — 1 Click the Start button and click Control P anel . 2 Click Appearance and Themes . 3 Click Display and click the Settings tab. 4 T ry different settings for Screen resolution and Color quality . R ESTORE THE RECOMMENDED SETTINGS — Restore the original resolution and r efresh rate s[...]

52 Solving Problems www .dell.com | support.dell.com J2936bk0.book Page 52 Tuesday, September 2, 2003 3:06 PM[...]

SECTION 3 Advanced T roubleshooting Diagnostic Lights Dell Diagnostics Drivers Using Windows ® System R estore R esolving Sof tware and Hardware Incompatibilities R einstalling Microsof t ® Windows ® XP J2936bk0.book Page 53 Tuesday, September 2, 2003 3:06 PM[...]

54 Advanced T roubleshooting www .dell.com | support.dell.com Diagnostic Lights T o help you troubleshoot a problem, your computer is equipped with four lights on the back panel labeled "A," "B," "C," and "D" (see page 72). These lights can be yellow or gr een. When the computer starts normally , the lights f[...]

Advanced T roubleshooting 55 A possible expansion car d failure has occurred. 1 Determine if a conflict exists by removing a car d (not the video card) (see page 78) and then restarting the computer . 2 If the problem persists, reinstall the card that you r emoved, remove a differ ent card, and then restart the computer . 3 Repeat this process for [...]

56 Advanced T roubleshooting www .dell.com | support.dell.com A possible USB failure has occurr ed. Reinstall all USB devices, check cable connections, and then restart the computer . No memory modules are detected. • Reinstall all memory modules (see page 95) and restart the computer . • T o eliminate the possibility of a faulty memory connect[...]

Advanced T roubleshooting 57 A possible expansion car d failure has occurred. 1 Determine if a conflict exists by removing a car d and then restarting the computer . 2 If the problem persists, reinstall the cards that you r emoved, remove a differ ent card, and then restart the computer . 3 Repeat this process for each card. If the computer starts [...]

58 Advanced T roubleshooting www .dell.com | support.dell.com Dell Diagnostics When to Use the Dell Diagnostics If you experience a problem with your computer , perform the checks in "Solving Problems" (see page 29) and run the Dell Diagnostics before you contact Dell for technical assistance. R unning the Dell Diagnostics may help you re[...]

Advanced T roubleshooting 59 3 When the boot device list appears, highlight Boot to Utility P artition and press <Enter>. 4 When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 60). Starting the Dell Diagnostics From the R esourceCD 1 Insert the ResourceCD into the CD drive. 2 Shut down and restart the comput[...]

60 Advanced T roubleshooting www .dell.com | support.dell.com Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. NOTE: The Ser vice T ag for your computer is located at the top of each test screen. 2 If a problem is encountered during a test, a message displaying[...]

Advanced T roubleshooting 61 4 When the tests are completed, if you are running the Dell Diagnostics from the ResourceCD , remove the CD. 5 Close the test screen to r eturn to the Main Menu screen. T o exit the Dell Diagnostics and restart the computer , close the Main Menu screen. Drivers What Is a Driver? A driver is a program that controls a dev[...]

62 Advanced T roubleshooting www .dell.com | support.dell.com Reinstalling Drivers NOTICE: The Dell Support website and your Dell Dimension R esourceCD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly . Using Windows XP Device Driver Rollback If a problem occu[...]

Advanced T roubleshooting 63 4 When you see the W indows desktop, reinsert the ResourceCD into the CD or D VD drive. 5 At the W elcome Dell System Owner screen, click Next . NOTE: The R esourceCD displays drivers only for hardware that came on your computer . If you installed additional hardware, the drivers for the new hardware might not be displa[...]

64 Advanced T roubleshooting www .dell.com | support.dell.com NOTICE: Before you restore the computer to an earlier operating state, save and close all open files and close all open programs. Do not alter , open, or delete any files or programs until the system restoration is complete. 1 Click the Start button, point to All P rograms → Accessorie[...]

Advanced T roubleshooting 65 Enabling System Restore If you reinstall W indows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. T o see if System Restore is enabled: 1 Click the Start button and click Control P anel . 2 Click P erformance and Maintenance . 3 Click System . 4 Click the System Rest[...]

66 Advanced T roubleshooting www .dell.com | support.dell.com 3 Click Hardware T roubleshooter in the Search Results list. 4 In the Hardware T roubleshooter list, click I need to resolve a hardware conflict on my computer , and click Next . R einstalling Microsoft ® Windows ® XP Before Y ou Reinstall If you are considering r einstalling the W ind[...]

Advanced T roubleshooting 67 4 P ress <F12> immediately after the prompt appears in the upper right corner of the screen. If the operating system logo appears, wait until you see the W indows desktop, and then shut down the computer and try again. 5 P ress the arrow keys to select CD-ROM , and then pr ess <Enter>. 6 When the Press any k[...]

68 Advanced T roubleshooting www .dell.com | support.dell.com 9 If the Modem Dialing Information screen appears, enter the r equested information and click Next . 10 Enter the date, time, and time zone in the Date and T ime Settings window and click Next . 11 If the Networking Settings screen appears, click Ty p i c a l and click Next . 12 If you a[...]

SECTION 4 Adding P arts Front and Back View of the Computer R emoving the Computer Cover Looking Inside Y our Computer Adding Cards Adding or R eplacing the AGP Card Adding or R eplacing a Second Hard Drive Adding a Floppy Drive Adding a Second CD or DVD Drive Adding Memor y R eplacing the Computer Cover J2936bk0.book Page 69 Tuesday, September 2, [...]

70 Adding P arts www .dell.com | support.dell.com F ront and Back View of the Computer Front View 1 11 2 9* 3* 4 7 10 8 6 5 12 *On computers with an optional floppy drive. J2936bk0.book Page 70 Tuesday, September 2, 2003 3:06 PM[...]

Adding P arts 71 1 CD or D VD drive activity light The drive activity light is on when the computer reads data from the CD or D VD drive. 2 CD or DVD eject button P ress to eject your CD from the CD or D VD drive. 3 floppy-drive eject button Pr ess to eject a disk from the floppy drive. (On computers with an optional floppy drive.) 4 hard-drive act[...]

72 Adding P arts www .dell.com | support.dell.com Back View 15 3 16 11 12* 5* 1 8 10 17 18 7 13* 2 6 4* 14 9 *On computers with integrated sound. 1 parallel connector Connect a parallel device, such as a printer , to the parallel connector . If you have a USB printer , plug it into a USB connector . 2 diagnostic lights (4) Use the lights to help yo[...]

Adding P arts 73 7 network adapter connector T o attach your computer to a network or modem, connect one end of a network cable to either a network jack or your network device. Connect the other end of the network cable to the network adapter connector on the back panel of your computer . A click indicates that the network cable has been securely a[...]

74 Adding P arts www .dell.com | support.dell.com R emoving the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. 1 Shut down the computer through the Start menu (see page 27). 2 Ensure that your computer and attached devices ar e turned off. If your computer and attached devic[...]

Adding P arts 75 7 Grip the indents on the computer cover , and slide the computer cover toward the back of the computer . 8 Place the computer cover on a level surface. computer cover cover latch back of computer J2936bk0.book Page 75 Tuesday, September 2, 2003 3:06 PM[...]

76 Adding P arts www .dell.com | support.dell.com L ooking Inside Y our Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: T o guard against electrical shock, always unplug your computer from the electrical outlet before opening the computer cover . hard drive power supply sy[...]

Adding P arts 77 System Board memor y module connectors (DDR1, DDR3) main power connector (J3J1) microprocessor connector (J2E1) fan connector (J1F1) back of computer microprocessor power connector (J5B1) batter y socket (XBT9E1) PCI card slots (3) (PCI1, PCI2, PCI3) serial A TA connectors (2) (J8G2 and J8G1) front-panel I/O connector (J9G1) TAD co[...]

78 Adding P arts www .dell.com | support.dell.com Adding Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. 1 Shut down the computer through the Start menu (see page 27). 2 Ensure that your computer and attached devices ar e turned off. If your computer and attached devices did not autom[...]

Adding P arts 79 8 Align the cutout on the bottom of the card with the crossbar in the system boar d connector . Gently rock the card into the connector until it is fully seated. Ensure that the car d is fully seated and that its bracket is within the card slot. card cutout card card connector on system board crossbar fully seated card not fully se[...]

80 Adding P arts www .dell.com | support.dell.com 9 Secure the filler brack et onto the end of the card with the scre w you removed in step 7. 10 Connect any cables that should be attached to the card. See the documentation for the card for information about the car d’s cable connections. NOTICE: Do not route card cables over or behind the cards.[...]

Adding P arts 81 Removing an AGP Card 1 P ress the card lever towar d the PCI connector . 2 P ull the card up and out of the car d clip. Installing an AGP Card 1 T o add or replace the car d , pr ess the card lever towar d the PCI connector and gently press the car d into the AGP connect or until it clicks into place. 2 Release the card lever , ens[...]

82 Adding P arts www .dell.com | support.dell.com 3 Secure the car d with the securing screw . 4 Replace the computer cover (see page 99). NOTICE: T o connect a network cable, first plug the cable into the network wall jack and then plug it into the computer . 5 Connect your computer and devices to electrical outlets, and turn them on. Adding or R [...]

Adding P arts 83 CAUTION: T o guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover . 5 Remove the computer cover . NOTICE: Before touching anything inside your computer , ground yourself by touching an unpainted metal sur face, such as the metal at the back of the computer . While you work,[...]

84 Adding P arts www .dell.com | support.dell.com NOTICE: Ground yourself by touching an unpainted metal sur face on the back of the computer . NOTICE: When you unpack the drive, do not set it on a hard sur face, which may damage the drive. Instead, set the drive on a sof t sur face, such as a foam pad, that will sufficiently cushion it. 9 Unpack t[...]

Adding P arts 85 12 Reinstall the existing har d drive into the computer in front of the additional drive. CAUTION: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1"). 13 Connect the power and data cables to the back of the drives. 14 Replace the computer cover . NOTICE: T o connect a network cable, firs[...]

86 Adding P arts www .dell.com | support.dell.com c Rotate the front panel to separate it from the side hinges. top tab front panel release lever middle tab bottom tab side hinges (3) J2936bk0.book Page 86 Tuesday, September 2, 2003 3:06 PM[...]

Adding P arts 87 7 P ress in the two insert tabs, and then push out the front-panel insert. insert tabs (2) top bracket screw drive bracket floppy drive J2936bk0.book Page 87 Tuesday, September 2, 2003 3:06 PM[...]

88 Adding P arts www .dell.com | support.dell.com 8 Connect the floppy-drive power cable to the back of the drive. CAUTION: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1"). 9 Connect the data cable to the back of the drive and to the floppy drive connector on the system board (see page 77). 10 P o sit[...]

Adding P arts 89 12 Reattach the front panel to the side hinges, and then rotate it until it snaps onto the front of the computer . 13 Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 14 Replace the computer cover (see page 99). NOTICE: T o connect a network cable, first plug the cable in[...]

90 Adding P arts www .dell.com | support.dell.com 18 Use the left and right arrows to change Diskette Drive A from Not Installed to 3.5 inch, 1.44MB . 19 P ress <Enter>. 20 Highlight Integrated Devices (LegacySelect Options) and press <Enter>. 21 Make sur e that the Diskette Interface entry is set to Au to . If necessary , use the left [...]

Adding P arts 91 6 Release and remove the front panel: a P ush the release lever to r elease the top tab. b Reach inside the computer and push the bottom tab towards you to r elease it (the middle tab releases automatically). c Rotate the front panel to separate it from the side hinges. top tab front panel release lever middle tab bottom tab side h[...]

92 Adding P arts www .dell.com | support.dell.com 7 P ull the two front-panel tabs towards you, and then push out the front-panel insert. 8 Ensure that the jumper setting on the new drive is set for "cable select" (see the documentation that came with the drive for information). 9 Remove two extra alignment scr ews, shown in the illustrat[...]

Adding P arts 93 10 Gently slide the drive into place. 11 Once the drive is in place, apply pressur e to ensure that the drive is fully seated. 12 Use the securing screw that came with the drive to attach the drive to the computer . NOTICE: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1"). 13 Connect t[...]

94 Adding P arts www .dell.com | support.dell.com 16 Reattach the front panel to the side hinges, and then rotate it until it snaps onto the front of the computer . 17 Replace the computer cover (see page 99). NOTICE: T o connect a network cable, first plug the cable into the network wall jack and then plug it into the computer . 18 Connect your co[...]

Adding P arts 95 Adding Memor y Y ou can increase your computer memory by installing memory modules on the system board. F or information on the type of memory supported by your computer , see "Memory" on page 103. NOTE: DDR 333 memor y operates at 320-MHz when used with an 800-MHz front-side bus. DDR Memory Over view DDR memory modules s[...]

96 Adding P arts www .dell.com | support.dell.com Memory Installation Guidelines NOTICE: If you remove your original memor y modules from the computer during a memor y upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell. Y ou should install your original memor y modules in pairs either[...]

Adding P arts 97 CAUTION: T o guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover . 5 Remove the computer cover (see page 74). 6 Lay the computer on its side so that the system board is on the bottom of the inside of the computer . NOTE: For easier access to the memory modules, remove the [...]

98 Adding P arts www .dell.com | support.dell.com 9 Align the notch on the bottom of the module with the crossbar in the connector . NOTICE: T o avoid breaking the memor y module, do not press near the middle of the module. 10 Insert the module straight down into the connector , ensuring that it fits into the vertical guides at each end of the conn[...]

Adding P arts 99 R eplacing the Computer Cover 1 Ensure that all cables ar e connected, and fold cables out of the way . 2 Ensure that no tools or e xtra parts are left inside the computer . 3 Place the cover on the computer . 4 Slide the cover towards the front of the computer until it fits completely into place. NOTICE: T o connect a network cabl[...]

100 Adding P arts www .dell.com | support.dell.com J2936bk0.book Page 100 Tuesday, September 2, 2003 3:06 PM[...]

SECTION 5 Appendix Specifications Standard Settings Clearing F orgotten P asswords R eplacing the Batter y Dell T echnical Support P olicy (U.S. Only) Contacting Dell R egulator y Notices Limited W arranties and R etur n P olicy J2936bk0.book Page 101 Tuesday, September 2, 2003 3:06 PM[...]

102 Appendix www .dell.com | support.dell.com Specifications Microprocessor Microprocessor type Intel ® Pe n t i u m ® 4 Level 1 (L1) cache 8 KB first-level Level 2 (L2) cache 512-KB (displayed in the system setup program) pipelined- burst, eight-way set associative, write-back SRAM System Information System chip set Intel 865PE DMA channels eigh[...]

Appendix 103 Memory Architecture Dual Channel DDR SDRAM Memory connectors F our Memory capacities 128-, 256-, 512-MB or 1-GB Minimum memory 128 MB DDR SDRAM Maximum memory 4 GB Memory type PC2700 (333-MHz) or PC3200 (400-MHz) DDR SDRAM (non-ECC) Drives Externally accessible two 5.25-inch bays one 3.5-inch bay Internally accessible T wo bays for 1- [...]

104 Appendix www .dell.com | support.dell.com Ports and Connectors ( continued ) Internally accessible: P rimary IDE channel 40-pin connector on PCI local bus Secondary IDE channel 40-pin connector on PCI local bus Floppy drive 34-pin connector Serial A T A two 7-pin connectors Video Video controller AGP8X Audio Audio controller ADI 1980 Network Ne[...]

Appendix 105 Environmental T emperature: Operating 10 ° to 35 ° C ( 5 0 ° to 95 ° F) NOTE: At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft). Storage –40 ° to 65 ° C (–40 ° to 149 ° F) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 0.25 G at 3 to 200 Hz Storage 2.20 Grms at 10 to 500 Hz Maxim[...]

106 Appendix www .dell.com | support.dell.com Standard Settings The system setup program contains the standard settings for your computer . NOTICE: Unless you are an expert computer user , do not change the settings for this program. Certain changes might make your computer work incorrectly . See the following figure for an e xample of the main pro[...]

Appendix 107 Viewing Settings 1 T urn on (or restart) your computer . 2 When the blue DELL™ logo appears, press <F2> immediately . If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft ® Wi n d o w s ® desktop. Then shut down your computer and try again. System Setup Program Screens The s[...]

108 Appendix www .dell.com | support.dell.com Boot Sequence This feature allows you to change the boot sequence for devices. Changing Boot Sequence for the Current Boot Y ou can use this feature, for example, to tell the computer to boot from the CD drive so that you can run the Dell Diagnostics on the ResourceCD , but you must set the computer to [...]

Appendix 109 Clearing F orgotten P asswords CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: T o guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover . 1 Shut down the computer through the Start menu (see page 27). NOTICE: T[...]

110 Appendix www .dell.com | support.dell.com 14 Replace the computer cover (see page 99). NOTICE: T o connect a network cable, first plug the cable into the network wall jack and then plug it into the computer . 15 Connect your computer and devices to electrical outlets, and turn them on. 16 If you are prompted to pr ess <F1> to continue, pr[...]

Appendix 111 NOTICE: If you pr y the batter y out of its socket with a blunt object, be careful not to touch the system board with the object. Ensure that the object is inserted between the batter y and the socket before you attempt to pr y out the batter y . Other wise, you may damage the system board by pr ying off the socket or by breaking circu[...]

112 Appendix www .dell.com | support.dell.com Dell T echnical Support P olicy (U.S. Only) T echnician-assisted technical support requir es the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and har dware drivers to the original default configurati[...]

Appendix 113 Contacting Dell T o contact Dell electronically , you can access the following websites: • www .dell.com • support.dell.com (technical support) • premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including P remier , Platinum, and Gold customers) F or specific[...]

114 Appendix www .dell.com | support.dell.com Australia (Sydney) International Access Code: 0011 Country Code: 61 City Code: 2 E-mail (Australia): au_tech_support@dell.com E-mail (New Zealand): nz_tech_support@dell.com Home and Small Business 1-300-65-55-33 Government and Business toll-free: 1-800-633-559 P referr ed Accounts Division (P AD) toll-f[...]

Appendix 115 Bolivia General Support toll-free: 800-10-0238 Brazil International Access Code: 00 Country Code: 55 City Code: 51 W ebsite: www .dell.com/br Customer Support, T echnical Support 0800 90 3355 T ech Support Fax 51 481 5470 Customer Care F ax 51 481 5480 Sales 0800 90 3390 British V irgin Islands General Support toll-free: 1-866-278-6820[...]

116 Appendix www .dell.com | support.dell.com China (Xiamen) Country Code: 86 City Code: 592 T ech Support website: support.ap.dell.com/china T ech Support E-mail: cn_support@dell.com T ech Support Fa x 818 1350 Home and Small Business T echnical Support toll-free: 800 858 2437 Corporate Accounts T echnical Support toll-free: 800 858 2333 Customer [...]

Appendix 117 Denmark (Copenhagen) International Access Code: 00 Country Code: 45 W ebsite: support.euro .dell.com E-mail Support (portable computers): den_nbk_support@dell.com E-mail Support (desktop computers): den_support@dell.com E-mail Support (servers): Nordic_server_support@dell.com T echnical Support 7023 0182 Customer Care (Relational) 7023[...]

118 Appendix www .dell.com | support.dell.com F rance (P aris) (Montpellier) International Access Code: 00 Country Code: 33 City Codes: (1) (4) W e bsite: support.euro .dell.com E-mail: support.euro .dell.com/fr/fr/emaildell/ Home and Small Business T echnical Support 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700 Switchboard (cal[...]

Appendix 119 Greece International Access Code: 00 Country Code: 30 W ebsite: support.euro .dell.com E-mail: support.euro .dell.com/gr/en/emaildell/ T echnical Support 080044149518 Gold T echnical Support 08844140083 Switchboard 2108129800 Sales 2108129800 F ax 2108129812 Grenada General Support toll-free: 1-866-540-3355 Guatemala General Support 1-[...]

120 Appendix www .dell.com | support.dell.com Ireland (Cherrywood) International Access Code: 16 Country Code: 353 City Code: 1 W e bsite: support.euro .dell.com E-mail: dell_direct_support@dell.com Ireland T echnical Support 1850 543 543 U.K. T echnical Support (dial within U.K. only) 0870 908 0800 Home User Customer Care 01 204 4014 Small Busines[...]

Appendix 121 Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 W ebsite: support.jp.dell.com T echnical Support (servers) toll-free: 0120-198-498 T echnical Support outside of Japan (servers) 81-44-556-4162 T echnical Support (Dimension™ and Inspiron™) toll-free: 0120-198-226 T echnical Support outside of Japan (Dim[...]

122 Appendix www .dell.com | support.dell.com Latin America Customer T echnical Support (Austin, T exas, U.S.A.) 512 728-4093 Customer Service (Austin, T exas, U.S.A.) 512 728-3619 F ax (T echnical Support and Customer Service) (Austin, T exas, U.S.A.) 512 728-3883 Sales (Austin, T exas, U.S.A.) 512 728-4397 SalesF ax (Austin, T exas, U.S.A.) 512 7[...]

Appendix 123 Mexico International Access Code: 00 Country Code: 52 Customer T echnical Support 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General Support 001[...]

124 Appendix www .dell.com | support.dell.com New Zealand International Access Code: 00 Country Code: 64 E-mail (New Zealand): nz_tech_support@dell.com E-mail (Australia): au_tech_support@dell.com Home and Small Business 0800 446 255 Government and Business 0800 444 617 Sales 0800 441 567 F ax 0800 441 566 Nicaragua General Support 001-800-220-1006[...]

Appendix 125 Po r t u g a l International Access Code: 00 Country Code: 351 W ebsite: support.euro .dell.com E-mail: support.euro .dell.com/pt/en/emaildell/ T echnical Support 707200149 Customer Care 800 300 413 Sales 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 F ax 21 424 01 12 Puerto Rico General Support 1-800-805-7545 St. Kitts and[...]

126 Appendix www .dell.com | support.dell.com Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91 W e bsite: support.euro .dell.com E-mail: support.euro .dell.com/es/es/emaildell/ Home and Small Business T echnical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 F ax 902 118 539 Corpor[...]

Appendix 127 Switzerland (Geneva) International Access Code: 00 Country Code: 41 City Code: 22 W ebsite: support.euro .dell.com E-mail: swisstech@dell.com E-mail for F rench-speaking HSB and Corporate Customers: support.euro .dell.com/ch/fr/emaildell/ T echnical Support (Home and Small Business) 0844 811 411 T echnical Support (Corporate) 0844 822 [...]

128 Appendix www .dell.com | support.dell.com U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 W e bsite: support.euro .dell.com Customer Care website: support.euro.dell.com/uk/en/ECare/F orm/Home.asp E-mail: dell_direct_support@dell.com T echnical Support (Corporate/Pr eferred Accounts/P AD [1000+ employees]) 0870 90[...]

Appendix 129 U.S.A. (Austin, T exas) International Access Code: 011 Country Code: 1 Automated Or der-Status Service toll-free: 1-800-433-9014 AutoT ech (portable and desktop computers) toll-free: 1-800-247-9362 Consumer (Home and Home Office) T echnical Support toll-free: 1-800-624-9896 Customer Service toll-free: 1-800-624-9897 DellNet™ Service [...]

130 Appendix www .dell.com | support.dell.com R eturning Items for W arranty Repair or Credit P repare all items being r eturned, whet her for r epair or credit, as follows: 1 Call Dell to obtain an authorization number , and write it clearly and prominently on the outside of the box. 2 Include a copy of the invoice and a letter describing the reas[...]

Appendix 131 • Move the computer away from the receiver . • Plug the computer into a different outlet so that the computer and the r eceiver are on different branch circuits. If necessary , consult a Dell T echnical Support representative or an e xperienced radio/television technician for additional suggestions. F or additional regulatory infor[...]

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Limited Warranties and R etur n P olicy 133 Limited W arranties and R eturn Policy Dell-branded hardwar e products purchased in the U.S. or Canada come with either a 90-day , 1-year , 2-year , 3-year , or 4-year limited warranty . T o determine which warranty came with your hardwar e product(s), see your packing slip or invoice. The following secti[...]

134 Limited Warranties and R etur n P olicy www .dell.com | support.dell.com SOME ST A TES DO NOT ALLOW THE EXCL USIO N OR LIMIT A TION OF INCIDENT AL OR CONSEQUENTIAL D AMAGES, SO THE ABO VE LIMIT ATION OR EX CLUSION MA Y NOT APPL Y TO YO U. How long does this limited warranty last? This limited warranty lasts for the time period indicated on your[...]

Limited Warranties and R etur n P olicy 135 If we determine that the product is not covered under this warranty , we will notify you and inform you of service alternatives that are available to you on a fee basis. NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the pr[...]

136 Limited Warranties and R etur n P olicy www .dell.com | support.dell.com "T otal Satisfaction" Return P o licy (U.S. Only) W e value our relationship with you and want to make sure that you'r e satisfied with your purchases. That's why we offer a "T otal Satisfaction" return policy for most products that you—the [...]

Limited Warranties and R etur n P olicy 137 What is not covered by this limited warranty? This limited warranty does not cover: • Software, including the operating system and software added to the Dell-branded har dware products through our factory-integration system, or the reloading of the softwar e • Non-Dell branded and Solution P rovider D[...]

138 Limited Warranties and R etur n P olicy www .dell.com | support.dell.com What do I do if I need warranty service? Before the warranty e xpires, please call us at the relevant number listed in the following table. Please also have your Dell Service T ag or order number available. What will Dell do? During the 90 days of the 90-day limited warran[...]

Limited Warranties and R etur n P olicy 139 W e will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect. W e will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us. NOTE: Before you replace parts, make sure to back up the [...]

140 Limited Warranties and R etur n P olicy www .dell.com | support.dell.com T o return products, you must call Dell Customer Service at 1-800-847-4096 to receive a Cr edit Return Authorization Number . T o expedite the process of your refund or cr edit, Dell expects you to return the products to Dell in their original packaging within 5 days of th[...]

Limited Warranties and R etur n P olicy 141 One- Y ear End-User Manufacturer Guarantee (L atin America and the Caribbean Only) Guarantee Dell Inc. ("Dell") warrants to the end user in accordance with the following provisions that its branded hardwar e products, purchased by the end user from a Dell company or an authorized Dell distributo[...]

142 Limited Warranties and R etur n P olicy www .dell.com | support.dell.com Dell Computer de Mexico SA de CV P aseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México , D.F . Intel ® W arranty Statement for Pentium ® and Celeron ® Processors Only (U.S. and Canada Only) Intel’ s Three Y ear Limited W arranty Limited W arranty Intel [...]

Limited Warranties and R etur n P olicy 143 Intel Pentium ® and Celeron ® Pr ocessors are backed by a three-year limited warranty . Please refer to the re verse side of this card for complete warranty details. Intel’s Commitment to Quality Intel is committed to producing the highest quality processors av ailable. That’ s why we have hundreds [...]

144 Limited Warranties and R etur n P olicy www .dell.com | support.dell.com J2936bk0.book Page 144 Tuesday, September 2, 2003 3:06 PM[...]

Index 145 Inde x A audio . See sound B battery problems, 3 2 replacing, 1 1 0 BIOS, 106 booting changing the sequence, 1 0 8 current boot, 1 0 8 future boots, 1 0 8 booting to a USB device, 27 C CD drive adding, 9 0 problems, 3 4 CD-R W drive problems, 3 4 Check Disk, 35 computer back view , 7 2 c r a s h e s , 38-39 front view , 7 0 stops respondi[...]

146 Index 146 Index ESD protecting computer from, 1 2 Express Service Code, 14 F F iles and Settings T ransfer Wi z a r d , 2 0 fixing problems Dell Diagnostics, 5 8 floppy drive problems, 3 3 H hard drive problems, 3 5 hardwar e drivers, 6 1 problems, 4 0 Hardwar e T roubleshooter , 65 Help and Support Center , 15 Help F ile, 14 help files accessi[...]

Index 147 problems (continued) floppy drive, 3 3 general, 3 8 hard drive, 3 5 hardwar e, 4 0 IEEE 1394, 4 1 Internet, 3 5 key bo a rd, 4 2 modem, 3 5 monitor hard to r ead, 5 0 monitor is blank, 4 9 network, 4 4 other , 4 0 power , 4 4 power light conditions, 4 4 printer , 4 6 program crashes, 3 9 program stops responding, 3 8 programs and W indows[...]

148 Index 148 Index W indows XP (continued) Hyper - Threading, 2 6 P rogram Compatibility W izard, 3 9 reinstalling, 6 6 scanner , 4 7 System Restore, 6 3 wizards P rogram Compatibility W izard, 3 9 J2936bk0.book Page 148 Tuesday, September 2, 2003 3:06 PM[...]