Dell M620 manual

Dell PowerEdge M620 Systems Owner's Manual Regulatory Model: HHB Regulatory Type: HHB003[...]

Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc[...]

Contents 1 About Your System...................................................................................................................... 7 Front-Panel Features And Indicators ....................................................................................................................... 7 Using USB Diskette or USB DVD/CD Drives ...[...]

Recommended Tools .............................................................................................................................................. 25 Removing And Installing A Blade ........................................................................................................................... 25 Removing The Blade ........[...]

Installing The Hard-Drive/SSD Backplane ....................................................................................................... 53 System Board ..........................................................................................................................................................53 Removing The System Board .......[...]

Alert Messages .....................................................................................................................................................142 9 Getting Help.............................................................................................................................. 143 Contacting Dell .....................[...]

1 About Your System Front-Panel Features And Indicators Figure 1. Front-Panel Features and Indicators 1. blade handle release button 2. hard drives (2) 3. status/identification indicator 4. USB connectors (2) 5. blade power button Using USB Diskette or USB DVD/CD Drives The blade has USB ports on the front which allow you to connect a USB diskette [...]

Hard-Drive/SSD Indicator Patterns The hard-drive/SSD indicators display different patterns as drive events occur in the system. NOTE: The blade must have a hard drive/SSD or a hard-drive blank installed in each drive bay. Figure 2. Hard-Drive/SSD Indicators 1. drive activity indicator (green) 2. drive status indicator (green and amber) NOTE: If the[...]

Other Information You May Need WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be included within this document or as a separate document. • The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications. • The Rack Installation I[...]

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2 Using The System Setup And Boot Manager System Setup enables you to manage your system hardware and specify BIOS-level options. The following keystrokes provide access to system features during startup: Keystroke Description <F2> Enters the System Setup. <F10> Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2). [...]

NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information on supported operating systems, see dell.com/ossupport . Entering System Setup 1. Turn on or restart your system. 2. Press &[...]

Menu Item Description Device Settings This option is used to view and configure device settings. System BIOS Screen NOTE: The options for System Setup change based on the system configuration. NOTE: System Setup defaults are listed under their respective options in the following sections, where applicable. Menu Item Description iDRAC Settings This [...]

Memory Settings Screen Menu Item Description System Memory Size Displays the amount of memory installed in the system. System Memory Type Displays the type of memory installed in the system. System Memory Speed Displays the system memory speed. System Memory Voltage Displays the system memory voltage. Video Memory Displays the amount of video memor[...]

Menu Item Description Virtualization Technology Allows you enable or disable the additional hardware capabilities provided for virtualization. By default, the Virtualization Technology option is set to Enabled . Adjacent Cache Line Prefetch Allows you to optimize the system for applications that require high utilization of sequential memory access.[...]

Menu Item Description CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode. If the operating system supports UEFI, you can set this option to UEFI. Setting this field to BIOS allows compatibility with non-UEFI operating systems. By default, the Boot Mode option is set to[...]

Menu Item Description OS Watchdog Timer Allows you to enable or disable the OS watchdog timer. When this field is enabled, the operating system initializes the timer and the OS watchdog timer helps in recovering the operating system. By default, the OS Watchdog Timer option is set to Disabled . Embedded Video Controller Allows you to enable or disa[...]

System Profile Settings Screen Menu Item Description System Profile Allows you to set the system profile. If you set the System Profile option to a mode other than Custom , the BIOS automatically sets the rest of the options. You can only change the rest of the options if the mode is set to Custom . By default, the System Profile option is set to P[...]

Menu Item Description System Password Allows you to set the system password. This option is read-only if the password jumper is not installed in the system. Setup Password Allows you to set the setup password. This option is read-only if the password jumper is not installed in the system. Password Status Allows you to lock the system password. By d[...]

Menu Item Description Report Keyboard Errors Allows you to set whether keyboard-related error messages are reported during system boot. By default, the Report Keyboard Errors field is set to Report . F1/F2 Prompt on Error Allows you to enable or disable the F1/F2 prompt on error. By default, F1/F2 Prompt on Error is set to Enabled . In-System Chara[...]

– The following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (), (]), (`). A message prompts you to re-enter the system password. 6. Re-enter the system password that you entered earlier and click OK . 7. Select Setup Password , enter your system password and press <Enter> or <Tab>. A message promp[...]

Operating With A Setup Password Enabled If Setup Password is Enabled , enter the correct setup password before modifying most of the System Setup options. If you do not enter the correct password in three attempts, the system displays the message Incorrect Password! Number of unsuccessful password attempts: <x> System Halted! Must power down.[...]

NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the system. Boot Manager Screen Menu Item Description Continue Normal Boot The system attempts to boot to devices starting with the first item in the boot order. If the boot attempt fails, the system continues with the next item in the boo[...]

• Configure, enable, or disable the iDRAC local area network through the dedicated iDRAC Enterprise card port or the embedded NIC • Enable or disable IPMI over LAN • Enable a LAN Platform Event Trap (PET) destination • Attach or detach the Virtual Media devices For more information on using iDRAC7, see the iDRAC7 User's Guide, at dell.[...]

3 Installing Blade Components Recommended Tools You may need the following items to perform the procedures in this section: • #1 and #2 Phillips screwdrivers • T8 and T10 Torx drivers • Wrist grounding strap Removing And Installing A Blade CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubl[...]

Figure 3. Removing or Installing the Blade 1. blade handle 2. release button 3. blade 4. guide rail on enclosure 5. guide rail on blade (or blade blank) Installing The Blade 1. If you are installing a new blade, remove the plastic cover from the I/O connector(s) and save for future use. 2. Orient the blade so that the handle is on the left side of [...]

Opening And Closing The Blade Opening The Blade CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell i[...]

Closing The Blade 1. Ensure that no tools or parts are left inside the blade. 2. Align the notches in the edges of the chassis with the cover alignment pins on the inner sides of the cover. 3. Lower the cover onto the chassis. 4. Slide the cover until it clicks into position. A properly seated cover is flush with the surface of the chassis. Inside [...]

Cooling Shroud The cooling shroud covers the memory modules and directs air flow in the system. Removing The Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone servic[...]

Installing The Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by y[...]

DIMM Type DIMMs Populated/ Channel Operating Frequency (in MT/s) Maximum DIMM Rank/ Channel 1.5 V 1.35 V LRDIMM 1 1333 and 1066 1333 and 1066 Quad rank 2 1333 and 1066 1333 and 1066 Quad rank 3 1066 1066 Quad rank Figure 7. Memory Socket Locations Memory channels are organized as follows: Processor 1 channel 0: memory sockets A2, A6, and A10 channe[...]

General Memory Module Installation Guidelines NOTE: Memory configurations that fail to observe these guidelines can prevent your system from starting and producing any video output, hanging during memory configuration, or operating with reduced memory. This system supports Flexible Memory Configuration, enabling the system to be configured and run [...]

The following sections provide additional slot population guidelines for each mode. Advanced ECC (Lockstep) Advanced ECC mode extends SDDC from x4 DRAM based DIMMs to both x4 and x8 DRAMs. This protects against single DRAM chip failures during normal operation. Memory installation guidelines: • Memory modules must be identical in size, speed, and[...]

Table 1. Memory Configurations – Single Processor System Capacity (in GB) DIMM Size (in GB) Number of DIMMs Organization and Speed DIMM Slot Population 2 2 1 1R x8, 1333 MT/s 1R x8, 1600 MT/s A1 4 2 2 1R x8, 1333 MT/s 1R x8, 1600 MT/s A1, A3 8 2 4 1R x8, 1333 MT/s 1R x8, 1600 MT/s A1, A2, A3, A4 12 2 6 1R x8, 1333 MT/s 1R x8, 1600 MT/s A1, A2, A3[...]

Table 2. Memory Configurations – Two Processors System Capacity (in GB) DIMM Size (in GB) Number of DIMMs Organization and Speed DIMM Slot Population 16 2 8 1R x8, 1333 MT/s 1R x8, 1600 MT/s A1, A2, A3, A4, B1, B2, B3, B4 32 2 16 1R x8, 1333 MT/s A1, A2, A3, A4, A5, A6, A7, A8, B1, B2, B3, B4, B5, B6, B7, B8 32 4 8 2R x8, 1333 MT/s 2R x8, 1600 MT[...]

System Capacity (in GB) DIMM Size (in GB) Number of DIMMs Organization and Speed DIMM Slot Population 384 16 24 2R x4, 1333 MT/s A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11, A12, B1, B2, B3, B4, B5, B6, B7, B8, B9, B10, B11, B12 512 32 16 4R x4, 1333 MT/s A1, A2, A3, A4, A5, A6, A7, A8, B1, B2, B3, B4, B5, B6, B7, B8 768 32 24 4R x4, 1333 MT/s (LR[...]

Figure 8. Installing and Removing a Memory Module or Memory Module Blank 1. memory module or memory blank 2. edge connector 3. ejectors (2) 4. socket 5. alignment key Installing Memory Modules WARNING: The memory modules are hot to the touch for some time after the system has been powered down. Allow time for the memory modules to cool before handl[...]

6. Align the memory module's edge connector with the alignment key on the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way. 7. Press down on the memory module with your thumbs to lock the memory module[...]

5. Close the retention latch. 6. Close the blade. 7. Install the blade in the enclosure. Figure 9. Installing and Removing a Mezzanine Card 1. mezzanine cards (2) 2. Fabric B mezzanine card slot 3. Fabric C mezzanine card slot 4. retention latch Installing A Mezzanine Card CAUTION: Many repairs may only be done by a certified service technician. Yo[...]

6. Lower the card into place until it is fully seated and the plastic clip on the outer edge of the card fits over the side of the blade chassis. 7. Close the retention latch to secure the mezzanine card. 8. Close the blade. 9. Install the blade in the enclosure. Management Riser Card The management riser card provides two SD card slots and a USB i[...]

Figure 10. Replacing the SD Card 1. SD card 2. management riser card 3. USB connector 4. SD card slots Internal USB Key The blade provides an internal USB connector for a USB flash memory key. The USB memory key can be used as a boot device, security key, or mass storage device. To use the internal USB connector, the Internal USB Port option must b[...]

7. Install the blade in the enclosure. 8. Enter the System Setup and verify that the USB key is detected by the system. Figure 11. Replacing the USB Memory Key 1. USB memory key connector 2. USB memory key SD vFlash Card Replacing The SD vFlash Card 1. Remove the blade from the enclosure. 2. If installed, remove the SD vFlash card from the card slo[...]

Network Daughter Card/LOM Riser Card Removing The Network Daughter Card/LOM Riser Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to ser[...]

Installing The Network Daughter Card/LOM Riser Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by De[...]

Figure 14. Installing and Removing a Heat Sink 1. screws (4) 2. heat sink 6. Use a clean, lint-free cloth to remove any thermal grease from the surface of the processor shield. CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 7. Position your thumb firm[...]

Figure 15. Processor Shield Opening and Closing Lever Sequence 1. OPEN 1st label 2. open first lever 3. processor 4. close first lever 5. CLOSE 1st label 9. Hold the tab on the processor shield and rotate it upward and out of the way. 10. If applicable, remove the socket protective cap from the processor shield. To remove the socket protective cap,[...]

Figure 16. Installing and Removing a Processor 1. socket-release lever 2 2. pin-1 corner of processor 3. tabs (2) 4. processor shield 5. socket protective cap 6. socket-release lever 1 7. pin-1 corner on system board 8. processor 47[...]

Installing A Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your war[...]

c) Tighten the four screws to secure the heat sink to the blade board. NOTE: Do not over-tighten the heat sink retention screws when installing the heat sink. To prevent over- tightening, tighten the retention screw until resistance is felt, and stop once the screw is seated. The screw tension should be no more than 6 in-lb (6.9 kg-cm). 7. Install [...]

Figure 17. Removing and Installing a Hard Drive/SSD 1. release button 2. hard drive/SSD 3. hard-drive/SSD connector (on backplane) 4. hard-drive/SSD carrier handle Installing A Hard Drive/SSD CAUTION: When a replacement hot-swappable hard drive/SSD is installed and the blade is powered on, the drive automatically begins to rebuild. Make absolutely [...]

CAUTION: If you need to power off the blade to service a hard drive/SSD, wait 30 seconds after the blade’s power indicator turns off before removing the hard drive/SSD. Otherwise, the hard drive/SSD may not be recognized after it is reinstalled and the blade is powered on again. Configuring The Boot Drive The drive or device from which the system[...]

Hard-Drive/SSD Backplane Removing The Hard-Drive/SSD Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not autho[...]

1. guide pins (3) 2. guides (3) 3. hard-drive/SSD backplane 4. hard-drive/SSD connectors (2) 5. hard-drive backplane/SSD connector Installing The Hard-Drive/SSD Backplane 1. Open the blade. 2. Align the guides on the hard-drive/SSD backplane with the guide pins on the system board. 3. Press down the backplane until the connectors on the backplane a[...]

Figure 20. Removing and Installing the System Board 1. I/O connector cover 2. retention latch 3. system board 4. tabs on system chassis 5. slots in system board tray Installing The System Board 1. Transfer the following components to the new system board: – Internal USB key – storage controller card/PCIe extender card – SD vFlash card – Mem[...]

6. Reinstall the cooling shroud. 7. Close the blade. 8. Remove the plastic I/O connector covers from the back of the blade. 9. Install the blade in the enclosure. 10. Import your new or existing iDRAC Enterprise license. For more information, see the iDRAC7 User's Guide at support.dell.com/manuals . NVRAM Backup Battery Replacing The NVRAM Bac[...]

Figure 21. Replacing the NVRAM Backup Battery 1. positive side of battery 2. negative side of battery connector Storage Controller Card Your system includes a dedicated expansion-card slot on the blade system board for the storage controller card that provides the integrated storage subsystem for your system’s hard drives. The storage controller [...]

Figure 22. Removing and Installing the PCIe Extender/Storage Controller Card 1. PCIe extender/storage controller card 2. screws (2) 3. tab 4. connector Installing The PCIe Extender Card/Storage Controller Card 1. Holding by its edges, position the PCIe extender/storage controller card so that the card-connector aligns with the system board connecto[...]

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4 Troubleshooting Your System Safety First—For You and Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not[...]

Troubleshooting Hard Drives CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by you[...]

Troubleshooting An Internal SD Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covere[...]

4. If there is a still a problem with the blade, remove and reinstall the blade in the enclosure. 5. Turn on the blade. 6. Run the appropriate diagnostic test. For more information, see Using System Diagnostics. If the tests fail, see Getting Help . Troubleshooting The NVRAM Backup Battery CAUTION: Many repairs may only be done by a certified servi[...]

5 Using System Diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support[...]

The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts executing the tests on all the detected devices. Running Embedded System Diagnostics From An External Media 1. Format the external resource media (USB flash drive or CDROM) to emulate a hard drive. See the documentation that c[...]

6 Jumpers And Connectors System Board Jumper Settings CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by [...]

System Board Connectors Figure 23. System Board Connectors Table 4. System Board Connectors Item Connector Description 1 BATTERY Connector for the 3.0 V coin cell battery 2 CPU2 Processor socket 2 3 B3, B7, B11, B4, B8, B12 Memory module sockets (for processor 2) 4 A1, A5, A9, A2, A6, A10 Memory module sockets (for processor 1) 5 CPU1 Processor soc[...]

Item Connector Description 15 STORAGE PCIe extender card/storage controller card connector 16 USB2 USB connector 17 USB1 USB connector Disabling A Forgotten Password The blade's software security features include a system password and a setup password. The password jumper enables these password features or disables them, and clears any passwor[...]

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7 Technical Specifications Processor Processor type One or two Intel Xeon processor E5-2600 product family Memory Architecture 1600 MT/s, 1333 MT/s, 1066 MT/s, or 800 MT/s DDR3 and LV-DDR3 DIMMs Memory module sockets Twenty-four 240-pin Memory module capacities RDIMMs 2 GB (single-rank), 4 GB (single- and dual-rank), 8 GB (dual-rank), 16 GB (dual-r[...]

Mezzanine Cards Mezzanine slots Two mezzanine PCIe x8 Gen 3 slots supporting dual-port Gb Ethernet, 10 Gb Ethernet, FC8 Fibre Channel, or Infiniband mezzanine cards Video Video type Matrox G200 integrated with iDRAC Video memory MB shared with iDRAC application memory Battery NVRAM backup battery CR 2032 3.0 V Lithium coin cell Environmental NOTE: [...]

Environmental For temperatures between 40 °C and 45 °C, de-rate maximum allowable dry bulb temperature by 1 °C per 125 m above 950 m (1 °F per 228 ft). Expanded operating temperature restrictions • Do not perform a cold startup below 5 °C. • Maximum 95 W processor is supported. • The following do not support the expanded operating temper[...]

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8 System Messages LCD Status Messages The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. Viewing LCD Messages If a system error occurs, the LCD screen will turn amber. Pr[...]

Error Code Message Information Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help . AMP0301 Message The system board < name > current is less than the lower warning threshold. LCD Message System board < name > current i[...]

Error Code Message Information Details System board < name > current is outside of the optimum range. Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help . AMP0306 Message Disk drive bay < name > current is less than the[...]

Error Code Message Information LCD Message Disk drive bay < name > current is outside of range. Details Disk drive bay < name > current is outside of the optimum range. Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help[...]

Error Code Message Information Action 1. Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help . AMP0315 Message System level current is greater than the upper critical threshold. LCD Message System level current is outside of range. Details Sy[...]

Error Code Message Information 3. Review system configuration changes. 4. If the issue persists, see Getting Help . AMP0320 Message Chassis power level current is greater than the upper warning threshold. Details Chassis power level current is outside of the optimum range. Action 1. Review system power policy. 2. Check system logs for power related[...]

Error Code Message Information Details The operating system or an application failed to communicate within the time-out period. The system was reset. Action Check the operating system, application, hardware, and system event log for exception events. ASR0002 Message The watchdog timer powered off the system. Details The operating system or an appli[...]

Error Code Message Information Details The operating system or an application failed to communicate within the time-out period. The system was shutdown. Action Check the operating system, application, hardware, and system event log for exception events. ASR0103 Message The OS watchdog timer powered down the system. Details The operating system or a[...]

Error Code Message Information Details The system board battery is either missing, bad, or unable to charge due to thermal issues. Action Check system fans. Replace the system board battery. BAT0002 Message The system board battery has failed. LCD Message The system board battery has failed. Check battery. Details The system board battery is either[...]

Error Code Message Information LCD Message Battery for disk drive bay < bay > is absent. Check battery. Details Verify the cable connection between the storage battery and the controller. Action Verify the storage battery installation. BAT0015 Message The < name > battery is low. Details The low < name > battery may impact system [...]

Error Code Message Information LCD Message CPU < number > has a thermal trip. Check CPU heat sink. Details The processor temperature increased beyond the operational range. Action Review logs for fan failures, replace failed fans. If no fan failures are detected, check inlet temperature (if available) and reinstall processor heat-sink. CPU000[...]

Error Code Message Information Action 1. Turn system off and remove input power for one minute. Reapply input power and turn system on. 2. Make sure the processor is seated correctly. 3. If the issue persists, see Getting Help . CPU0008 Message CPU < number > is disabled. Details System is unable to boot or may run in a degraded state. Action[...]

Error Code Message Information LCD Message CPU < number > temperature is outside of range. Check fans. Details System performance may be degraded. Action Check system operating environment, fans, and heat-sinks. CPU0104 Message CPU < number > temperature is outside of range. LCD Message CPU < number > temperature is outside of ran[...]

Error Code Message Information damage to the processor or other electronic components in side the system. Action 1. Turn system off and remove input power for one minute. 2. Reapply input power and turn system on. 3. Ensure the processor is seated correctly. 4. If the issue persists, see Getting Help . CPU0203 Message CPU < number > < name[...]

Error Code Message Information 4. If the issue persists, see Getting Help . CPU0701 Message CPU < number > protocol error detected. LCD Message CPU < number > protocol error detected. Power cycle system. Details System event log and operating system logs may indicate that the exception is external to the processor. Action 1. Check syste[...]

Error Code Message Information CPU0704 Message CPU < number > machine check error detected. LCD Message CPU < number > machine check error detected. Power cycle system. Details System event log and operating system logs may indicate that the exception is external to the processor. Action 1. Check system and operating system logs for exc[...]

Error Code Message Information Action 1. Turn system off and remove input power for one minute. 2. Reapply input power and turn system on. 3. Ensure the processor is seated correctly. 4. If the issue persists, see Getting Help . CPU0804 Message The power input for CPU < number > voltage regulator module is outside of range. LCD Message The po[...]

Error Code Message Information Details System performance may be degraded or the system may fail to operate. Action If removal was unintended, check presence and reinstall. HWC1001 Message The < name > is absent. LCD Message The < name > is absent. Check hardware. Details The absent device may be necessary for proper operation. System f[...]

Error Code Message Information Action If removal was unintended, check presence, then reinstall or reconnect. HWC2006 Message The < name > is not installed correctly. LCD Message The < name > is not installed correctly. Check connection. Details The device may be necessary for proper operation. System functionality may be degraded. Acti[...]

Error Code Message Information HWC4000 Message A hardware incompatibility detected between BMC/iDRAC firmware and CPU. LCD Message Incompatibility between BMC/iDRAC firmware and CPU. Update firmware. Details A hardware incompatibility was detected between BMC/iDRAC firmware and Processor(s). An iDRAC or BMC firmware update is needed. Action Update [...]

Error Code Message Information Action Check chassis fabric type in CMC GUI and compare to the type of IOM or mezzanine card. HWC5004 Message A link tuning failure detected on < name >. Details CMC has old firmware. After updating the firmware the CMC will recognize the device. Action Update the CMC firmware. If the issue persists, see Getting[...]

Error Code Message Information Details The IOM module performance may be impacted. Action If the issue persists, see Getting Help . HWC6000 Message The < name > controller is offline. Details Information and status from the controller is unavailable. Action Remove and reapply input power. If the issue persists, see Getting Help . HWC6002 Mess[...]

Error Code Message Information Action Review System Log or front panel for additional information. HWC7008 Message Server < number > health changed to a warning state from more severe state. Server < number > health changed to a critical state from a non-recoverable state. Details Server < number > health changed to a warning stat[...]

Error Code Message Information MEM0002 Message Parity memory errors detected on a memory device at location < location >. Details The memory is operational. This an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules. If the issue persists, see Getting Help . MEM0003 Message Stuck bit memory error detec[...]

Error Code Message Information MEM0010 Message Memory device at location < location > is over heating. LCD Message Memory device < location > is over heating. Check fans. Details System performance is degraded. Action If unexpected, review system logs for power or thermal exceptions. MEM0022 Message Memory device at location < locati[...]

Error Code Message Information MEM1012 Message Memory device at location < location > is in a degraded state. Details The memory may not be operational. This an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules. If the issue persists, see Getting Help . MEM1016 Message Memory device at location < l[...]

Error Code Message Information Action Review system logs for memory exceptions. reinstall memory at location < location > MEM1214 Message Memory redundancy is degraded. Details The memory may not be seated correctly, misconfigured, or has failed. Action Check the memory configuration. Re-seat the memory modules. If the issue persists, see Get[...]

Error Code Message Information Action Review system event log for platform events capable of shutting the system down. OSE0005 Message Agent is not responding. Details Graceful shutdown request to an agent via the BMC did not occur due to a system hardware or software exception. Action Review operating system logs and system video for additional in[...]

Error Code Message Information PCI1302 Message A bus time-out was detected on a component at bus < bus >device< device >function < func >. Details System performance may be degraded. The device has failed to respond to a transaction. Action Cycle input power, update component drivers, if device is removable, reinstall the device. [...]

Error Code Message Information Action Cycle input power, update component drivers, if device is removable reinstall the device at the next scheduled service time. PCI1316 Message A bus uncorrectable error was detected on a component at bus < bus >device< device >function < func >. Details System performance may be degraded, or sys[...]

Error Code Message Information PCI1344 Message An I/O channel check error was detected. LCD Message An I/O channel check error was detected. Power cycle system. Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1346 Message A software error was detected on a component at slot < number >. Acti[...]

Error Code Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1360 Message A bus fatal error was detected on a component at slot < number >. LCD Message Bus fatal error on slot < number >. Re-seat PCI card. Details System performance may be degraded, or system may fai[...]

Error Code Message Information Details Either the BIOS, BMC/iDRAC, LOM, or NIC firmware is out of date and does not support FlexAddress. Action Update BIOS, BMC/iDRAC, LOM, and mezzanine card firmware. If the issue persists, see Getting Help . PCI3004 Message Device option ROM on mezzanine card < number > failed to support Link Tuning or Flex[...]

Error Code Message Information Action Cycle input power, update component drivers, remove and reinstall the device at the next scheduled service time. PDR0001 Message Fault detected on drive < number >. LCD Message Fault detected on drive < number >. Check drive. Details The controller detected a failure on the disk and has taken the di[...]

Error Code Message Information Details The controller detected that the drive was removed. Action Verify drive installation. Re-seat the failed drive. If the issue persists, see Getting Help . PDR1024 Message Drive mismatch detected for drive < number > in disk drive bay < bay >. LCD Message Drive mismatch detected for drive < number[...]

Error Code Message Information PST0132 Message CMOS failed. LCD Message CMOS failed. Power cycle system. Details System BIOS detected a failure with CMOS memory during system POST. Action Check system event log for CMOS battery exceptions. Remove and reapply input power. If the issue persists, see Getting Help . PST0133 Message DMA controller faile[...]

Error Code Message Information Details System BIOS detected a parity error during post. Action Remove and reapply input power. If the issue persists, see Getting Help . PST0138 Message SuperIO failed. LCD Message SuperIO failure. Power cycle system. Details System BIOS detected a failure with the SIO. Action Remove and reapply input power. If the i[...]

Error Code Message Information PST0143 Message Intel Trusted Execution Technology (TXT) fatal error. LCD Message Intel Trusted Execution Technology (TXT) fatal error. Details TXT boot failed. This could be related to memory errors or an error with the system TXT configuration. A socketed TPM module may have been removed. Action Check TPM presence. [...]

Error Code Message Information LCD Message Incorrect memory configuration. Review User Guide. Details System BIOS detected an invalid memory population. Action Reinstall memory to match supported memory configuration. PST0254 Message General failure after video. LCD Message General failure after video. Check screen message. Details System BIOS dete[...]

Error Code Message Information PSU0004 Message The power input for power supply < number > is outside of the allowable range. LCD Message Power input for PSU < number > is outside of range. Check PSU cables. Details The operating requirements for the power supply may be found in this manual or on the power supply itself. Action Verify t[...]

Error Code Message Information LCD Message PSU < number > is absent. Check PSU. Details The supply has been removed or has failed. Action 1. Remove and reinstall the power supply. 2. Check cables and subsystem components in the system for damage. 3. If the issue persists, see Getting Help . PSU0031 Message Cannot communicate with power supply[...]

Error Code Message Information Details The current power operational mode is non-redundant because of a power supply exception, a power supply inventory change, or a system power inventory change. Action Check the event log for power supply failures. Review system configuration and power consumption. PWR1001 Message The system performance was degra[...]

Error Code Message Information Action If unintended, review system configuration changes and power policy. PWR1006 Message The system halted because system power exceeds capacity. LCD Message System power demand exceeds capacity. System halted. Details The system halted because system power exceeds capacity. Action Review system configuration, upgr[...]

Error Code Message Information RFM1006 Message Removable Flash Media < name > is offline. Details At boot, the Card Identification (CID) signature of the card is different from the Non-volatile (NV) storage value or the card is the destination of a copy operation that is in-progress. Action If unintended, reinstall the flash media. RFM1008 Me[...]

Error Code Message Information RFM1024 Message Removable Flash Media is offline. Details At boot, the Card Identification (CID) signature of the card is different from the Non-volatile (NV) storage value or the card is the destination of a copy operation that is in-progress. Action If unintended, reinstall the flash media. RFM1026 Message Failure d[...]

Error Code Message Information RFM1205 Message Internal Dual SD Module is not redundant. Insufficient resources to maintain normal operations. LCD Message Internal Dual SD Module is not redundant. Insufficient resources. Check SD Card. Details The current operating configuration cannot maintain redundancy. The unit may operate in a degraded state. [...]

Error Code Message Information SEC0001 Message The drive bay is open. Details The drive bay is open. A drive may be added or removed. System performance may be degraded. Action Close the drive bay. Check system logs. SEC0002 Message The I/O card area is open. Details The I/O card area is open. I/O cards may be added or removed. System performance m[...]

Error Code Message Information SEC0033 Message The chassis is open while the power is off. LCD Message Intrusion detected. Check chassis cover. Details The chassis was opened while the power was off. System security may have been comprised. Action Close the chassis and verify hardware inventory. Check system logs. SEC0040 Message A critical stop oc[...]

Error Code Message Information Action Check system hardware inventory and software configuration. SEC0600 Message A secure mode violation detected. Details This may apply to a physical or remote access attempt. Action Check system logs for intrusion attempts, and ensure strong password policies. SEC0602 Message User password violation detected. Det[...]

Error Code Message Information Action If unintended, re-enable logging. SEL0006 Message All event logging is disabled. Details This message is displayed when all event logging has been disabled by the user. Action If unintended, re-enable logging. SEL0008 Message Log is full. Details When the event log is full, additional events are not written to [...]

Error Code Message Information a platform event (such as power down, cycle, interrupt, and send alert). Action Review platform event configuration. SEL1211 Message The time-stamp clock could not be synchronized. Details The time stamp on system event log events may not correlate to the system time. Action Cycle system input power. If problem persis[...]

Error Code Message Information Details An action or failure has taken place that breaks CMC redundancy. Action Check the CMC network cables and network connections. Check that CMC firmware versions match. SEL1502 Message Chassis management controller (CMC) redundancy is degraded. Details An action or failure has taken place that breaks CMC redundan[...]

Error Code Message Information SWC4004 Message A firmware or software incompatibility detected between iDRAC in slot < number > and CMC. Details FlexAddress is not implemented in one of the versions of firmware. Action Check the firmware versions of iDRAC and CMC. Update with the latest version. SWC4006 Message A firmware or software incompat[...]

Error Code Message Information LCD Message System board < name > temperature is outside of range. Details Ambient air temperature is too warm or one or more fans may have failed. Action The system board < name > temperature is outside of the optimum range. Check the fans. TMP0103 Message The system board < name > temperature is gr[...]

Error Code Message Information Details Ambient air temperature is too warm or one or more fans may have failed. Action The system board < name > temperature is outside of the optimum range. Check Fans. TMP0109 Message The memory module < number > temperature is greater than the upper critical threshold. LCD Message Memory module < nu[...]

Error Code Message Information Action Check the system operating environment and review event log for fan failures. TMP0115 Message The < name > temperature is greater than the upper critical threshold. LCD Message The < name > temperature is outside of range. Check Fans Details Ambient air temperature is too warm or one or more fans ma[...]

Error Code Message Information LCD Message System inlet < name > temperature is outside of range. Check Fans. Details Ambient air temperature is too warm or one or more fans may have failed. Action Check the system operating environment and review event log for fan failures. TMP0122 Message The system inlet temperature is outside of range. LC[...]

Error Code Message Information TMP0130 Message The control panel temperature is less than the lower warning threshold. LCD Message Control panel temperature is outside of range. Details Ambient air temperature is too cool. Action Check the system operating environment. TMP0132 Message The control panel temperature is greater than the upper warning [...]

Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Remove the processor module. Inspect processor socket for bent pins. 3. If the issue [...]

Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Remove the processor module. Inspect processor socket for bent pins. 3. If the issue [...]

Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables[...]

Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables[...]

Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables[...]

Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables[...]

Error Code Message Information Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables[...]

Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help . VLT0221 Message The < name [...]

Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help . VLT0225 Message The memory mod[...]

Error Code Message Information If multiple voltage exceptions occur consecutively the system may power down in fail-safe mode. Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help . VLT0228 Message The memory mod[...]

Error Code Message Information 2. Re-seat the mezzanine card. 3. If the issue persists, see Getting Help . VLT0232 Message The mezzanine card < number > < name > voltage is greater than the upper warning threshold. Details System hardware detected an over voltage or under voltage condition. If multiple voltage exceptions occur consecuti[...]

Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no). NOTE: Wa[...]

9 Getting Help Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be availabl[...]