Dell R200 manual

www .dell.com | support.dell.com Dell™ PowerEdge™ R200 Sy stems Hardware Owner’ s Manual book.book Page 1 Thursday , August 30, 2007 3:30 PM[...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential damage to ha rdware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury , or death. ________________[...]

Contents 3 Contents 1 About Y our Sy stem . . . . . . . . . . . . . . . . . 11 Other Information Y ou May Need . . . . . . . . . . . . 11 Accessing Sy stem Features During Startup . . . . . . 12 Front-Panel Featu res and Indicators . . . . . . . . . . 13 Back-Panel Features and Indicators . . . . . . . . . . 17 Connecting External Devices . . . . .[...]

4 Contents Sy stem Setup Options . . . . . . . . . . . . . . . . . . 36 Main Screen . . . . . . . . . . . . . . . . . . . . 36 Memory Information Screen . . . . . . . . . . . . 39 CPU Information Screen . . . . . . . . . . . . . . 39 SA T A Configuration Screen . . . . . . . . . . . . 40 Integrated Devices Screen . . . . . . . . . . . . . 41 Consol[...]

Contents 5 Cooling Shroud . . . . . . . . . . . . . . . . . . . . . 56 Removing the Cooling Shroud . . . . . . . . . . . 56 Installing the Cooling Shroud . . . . . . . . . . . 57 Sy stem Battery . . . . . . . . . . . . . . . . . . . . . . 58 Replacing the Sy stem Battery . . . . . . . . . . . 58 Optical Drive . . . . . . . . . . . . . . . . . . . .[...]

6 Contents Riser Card . . . . . . . . . . . . . . . . . . . . . . . . 79 Removing the Riser Card . . . . . . . . . . . . . . 79 Installing the Riser Card . . . . . . . . . . . . . . 80 Sy stem Memory . . . . . . . . . . . . . . . . . . . . . 81 Memory Module Installation Guidelines . . . . . . 81 Installing Memory Modules . . . . . . . . . . . . 82[...]

Contents 7 T roubleshooting a USB Device . . . . . . . . . . 102 T roubleshooting a NIC . . . . . . . . . . . . . . . 103 Responding to a Sy stem s Management Software Alert Message . . . . . . . . . . . . . . . . . . . . . . 104 T roubleshooting a Wet Sy stem . . . . . . . . . . . . . 104 T roubleshooting a Damaged Sy stem . . . . . . . . . . 105 [...]

8 Contents Sy stem Diagnostics T esting Options . . . . . . . . . . 119 Using the Custom T est Options . . . . . . . . . . . . . 119 Selecting Devices for T esting . . . . . . . . . . . 120 Selecting Diagnostics Options . . . . . . . . . . . 120 Viewing Information and Results . . . . . . . . . . 120 6 Jumpers and Connectors . . . . . . . . . . . 1[...]

Contents 9 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 5 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 book.book Page 9 Thursday , August 30, 2007 3:30 PM[...]

10 Contents book.book Page 10 Thursd ay, August 30, 2007 3:30 PM[...]

About Y our Sy stem 11 About Y our Sy stem This section describes the physical, firm ware, and softwar e interface features that provide and ensure the essentia l functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability . The system firmware, applica[...]

12 About Y our Sy stem • Systems management software documentation describes the featur es, requir ements, installation, and basic operation of the software. • Operating system documentation descri bes how to install (if necessary), configure, and use the operating system softwar e. • Documentation for any components you purchased separately [...]

About Y our Sy stem 13 Front-Panel Features and Indicators F igure 1-1 shows the controls, indicator s, connectors, and featur es on the system front panel behind the optional be zel. (T o remove the bezel, pr ess the latch at the left end of the bezel. See "Opening the System" on page 54.) T able 1-2 provides component descriptions. <[...]

14 About Y our Sy stem Figure 1-1. Front-Panel Fe atures and Indicators 10 7 3 2 5 4 1 11 9 8 6 12 book.book Page 14 Thursd ay, August 30, 2007 3:30 PM[...]

About Y our Sy stem 15 T able 1-2. Front-Panel Components Item Component Icon Description 1 P ower-on indicator , power button The power button turns system power off and on. NOTICE: If you turn off the sy stem using the power button and the sy stem is running an ACPI-compliant operating sy stem, the sy stem can perform an orderly shutdown before p[...]

16 About Y our Sy stem 2 Diagnostic indicators (4) The diagnostic indicators aid in diagnosing and troubleshooting the system. F or more information, see "Diagnostics Indicator Codes" on page 29. 3 USB connectors (2) Connect US B 2.0-compliant devices to the system. 4 Hard-drive activity indicator The green har d-drive activity indicator [...]

About Y our Sy stem 17 Back-Panel Features and Indicators F igure 1-2 shows the controls, indicat ors, and connectors located on the system's back panel. 12 NMI button The NMI button is used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this[...]

18 About Y our Sy stem Figure 1-2. Back-Panel Features and Indicators Connecting External Devices When connecting external devices to yo ur system, follow these guidelines: • Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly . (Device drivers ar e normally included with[...]

About Y our Sy stem 19 • Always attach an external device while your system and the device ar e turned off. Next, turn on any e xternal devices before turning on the system (unless the documentation for th e device specifies otherwise). See "Using the System Setup P rogram" on page 35 for information about enabling, disabling, and confi[...]

20 About Y our Sy stem NOTE: If you receive a sy stem message that is not listed in T a ble 1-4, check the documentation for the appli cation that is running when the message appears or the operating sy stem's documentation fo r an explanation of the message and recommended action. CAUTION: Only trained service technicians are authorized to re[...]

About Y our Sy stem 21 Decreasing available memory One or more memory modules might be improperly seated or faulty . Reinstall the memory modules and, if ne cessary , replace them. See "System Memory" on page 81. See "T roubleshooting System Memory" on page 108. Diskette read failure F aulty or improperly inserted diskette. Repl[...]

22 About Y our Sy stem Error: Remote Access Controller initialization failure. F aulty or improperly installed RA C. Ensure that the R AC is properly installed. See "T roubleshooting Expansion Cards" on page 113. Error 8602: Auxiliary device failure. Verify that mouse and keyboard are securely attached to correct connectors. Loose or impr[...]

About Y our Sy stem 23 Manufacturing mode detected System is incorrectly configured. Memory address line failure at address , read value expecting value Memory double word logic failure at address , read value expecting value Memory odd/even logic failure at start address to end address Memory write/read failure at address , read value expecting va[...]

24 About Y our Sy stem No boot sector on hard-disk drive The system configuration information in the System Setup program might be incorrect. Enter the System Setup program and verify the system configuration information for the hard drive. See your Hardware Owner ’s Manual for details. If the message continues to appear after verifying the infor[...]

About Y our Sy stem 25 PCIe Degraded Link Width Error: Embedded Bus# nn /Dev# nn /Func n Expected Link Width is n Actual Link Width is n F aulty or improperly installed PCIe card. Reseat the PCIe cards. See "Expansion Cards" on page 75. If the problem persists, see "Getting Help" on page 127. PCIe Degraded Link Width Error: Slot[...]

26 About Y our Sy stem Plug & Play Configuration Error Error encountered in initializing PCI device; faulty system board. Install the NVRA M_CLR jumper and reboot the system. See F igure 6-1 for jumper location. Check for a BIOS update. If the problem persists, see "T roubleshooting Expansion Cards" on page 113. If the problem persist[...]

About Y our Sy stem 27 SATA Port 0/1/2 hard disk not found SA T A P ort 0/1/2 set as Auto , no disk installed. Run the System Setup program to correct the settings. See "Using the System Setup P r ogram" on page 35. Sector not found Seek error Seek operation failed F aulty diskette or har d drive. See "T roubleshooting a USB Device&q[...]

28 About Y our Sy stem Time-of-day not set - please run SETUP program Incorrect Tim e or Date settings; faulty system battery . Check the Ti m e and Date settings. See "Using the System Setup P rogram" on page 35. If the problem persists, see "T roubleshooting the System Battery" on page 106. Timer chip counter 2 failed F aulty [...]

About Y our Sy stem 29 Diagnostics Indicator Codes The four diagnostics indicators on the system front panel display error codes during system startup. T able 1-5 lists the causes and possible corr ective actions associated with these codes. Write fault Write fault on selected drive F aulty diskette, disk ette drive, har d drive. Replace the disket[...]

30 About Y our Sy stem P ossible video card failure. See "T roubleshooting Expansion Cards" on page 113. Diskette drive or har d drive failure. Ensure that the disk ette drive and hard-drive ar e properly connected. See "Installing a Hard Drive" on page 67 for information on the drives installed in your system. P ossible USB fai[...]

About Y our Sy stem 31 Sy stem Beep Codes If an error that cannot be reported on the scr een occurs during POST , the system may emit a series of b eeps that identifies the problem. NOTE: If the sy stem boots without a keyboard , mouse, or moni tor attached, the sy stem does not issue beep codes related to those peripherals. If a beep code is emitt[...]

32 About Y our Sy stem T able 1-6. Sy stem Beep Codes Code Cause Corrective Action 1-1-2 CPU register test failure See "T roubleshooting the Microprocessor" on page 114. 1-1-3 CMOS write/read fai lure; faulty system board F aulty system board. See "Getting Help" on page 127. 1-1-4 BIOS error Reflash the BIOS. 1-2-1 Programmable [...]

About Y our Sy stem 33 3-1-1 Slave DMA-register failur e F ault y system board. See "Getting Help" on page 127. 3-1-2 Master DMA-register failur e 3-1-3 Master interrupt-mask register failure 3-1-4 Slave interrupt-mask register failure 3-2-2 Interrupt vector loading failure 3-2-4 Keyboar d-controller test failure 3-3-1 CMOS failure 3-3-2 [...]

34 About Y our Sy stem W arning Messages A warning message alerts you to a po ssible problem and prompts you to respond befor e the system continues a task. F or example, before you format a diskette, a message will warn you that you may lose all data on the disk ette. W arning messages usually interrupt the task and requir e you to respond by typi[...]

Using the Sy stem Setup Program 35 Using the Sy stem Setup Program After you set up your syste m, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future r eference. Y ou can use the System Setup program to: • Change the system configuration sto red in NVR AM aft[...]

36 Using the Sy stem Setup Program Using the Sy stem Setup Program T able 2-1 lists the k eys that you use to view or change information on the System Setup program screens and to e xit the program. NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the sy stem. Sy stem Setup Options Main [...]

Using the Sy stem Setup Program 37 Figure 2-1. Main Sy stem Setup Program Screen T able 2-2 lists the options and descript ions for the information fields that appear on the main System Setup program screen. NOTE: The Sy stem Setup program defaults are listed under their respective options, where applicable. T able 2-2. Sy stem Setup Program Option[...]

38 Using the Sy stem Setup Program USB Flash Drive Emulation T ype ( Auto default) Determines the emulation type for a USB flash drive. Floppy allows the USB flash drive to act as a removable floppy disk, and it will be assi gned a drive letter of A: or B:. Hard disk allows the USB flash drive to act as a hard drive. Auto automatically chooses an e[...]

Using the Sy stem Setup Program 39 Memory Information Screen T able 2-3 lists the options and descript ions for the information fields that appear on the Memory Information screen. CPU Information Screen T able 2-4 lists the options and descript ions for the information fields that appear on the CPU Information screen. T able 2-3. Memory Informatio[...]

40 Using the Sy stem Setup Program SA T A Configuration Screen T able 2-5 lists the options and descript ions for the information fields that appear on the SA T A Configuration screen. Adjacent Cache Line P refetch ( Enabled default) Enables or disables optimal use of sequential memory access. Disable this option for applications that require high [...]

Using the Sy stem Setup Program 41 Integrated Devices Screen T able 2-6 lists the options and descript ions for the information fields that appear on the Integrated Devices screen. T able 2-6. Integrated Devices Screen Options Option Description User Accessible USB P orts ( All P orts On default) Enables or disables the user accessible USB ports. O[...]

42 Using the Sy stem Setup Program Console Redirection Screen T able 2-7 lists the options and descript ions for the information fields that appear on the Console Redirection screen. Serial P ort 1 ( COM1 default) Serial P ort options are COM1 , COM3 , BMC Serial , BMC NIC , COM1/BMC , and Off . If an optional remote access controller (R AC) is ins[...]

Using the Sy stem Setup Program 43 Sy stem Security Screen T able 2-8 lists the options and descript ions for the information fields that appear on the System Security screen. T able 2-8. Sy stem Security Screen Options Option Description System P assword Displays the current status of your system's passwor d security feature and allows you to[...]

44 Using the Sy stem Setup Program Exit Screen After you press <Esc> to e xit the System Setup program, the Exit screen displays the following options: • Save Changes and Exit • Discard Changes and Exit • Return to Setup P ower Button T urns system's power off and on. • If you turn off the system using the power button and the sy[...]

Using the Sy stem Setup Program 45 Sy stem and Setup Password Features NOTICE: The password features prov ide a basic level of se curity for the data on your sy stem. If your data requires more security, use addition al forms of protection, such as data encr yption programs. NOTICE: Anyone can access the d ata stored on your sy stem if you leave th[...]

46 Using the Sy stem Setup Program When a system password is not assig ned and the passwor d jumper on the system board is in the enabled (defau lt) position, the setting shown for the System P assword option is Not Enabled and the P assword Status field is Unlocked . T o assign a system password: 1 V erify that the P assword Status option is set t[...]

Using the Sy stem Setup Program 47 T o leave the password security enabled: 1 T urn on or reboot your system by pressing <Ctrl><Alt><Del>. 2 T ype your password and press <Enter>. T o disable the password security : 1 T urn on or reboot your system by pressing <Ctrl><Alt><Del>. 2 T ype your password a nd pr[...]

48 Using the Sy stem Setup Program 5 Confirm that Not Enabled is displayed for the System P assword option. If Not Enabled is displayed for the System P assword option, the system password has been deleted. If Enabled is displayed for the System P assword option, press the <Alt><b> k ey combination to restart the system, and then repeat[...]

Using the Sy stem Setup Program 49 If you do not enter the correct passwo r d in three attempts, the system lets you view , but not modify , the System Setup sc reens—with the following e xception: If System P assword is not set to Enabled and is not locked through the Pa s s w o r d Status option, you can assign a system pass word (however , you[...]

50 Using the Sy stem Setup Program F or additional information on using BMC, see the documentation for the BMC and systems management applications. Entering the BMC Setup Module 1 T urn on or restart your system. 2 P ress < Ctrl-E > when prompted after POST . If your operating system beg ins to load before you pr ess < Crtl-E >, allow t[...]

Installing Sy stem Components 51 Installing Sy stem Components This section describes how to inst all the following system components: • Cooling shroud • System battery • Optical drive • Hard drives • F an assembly • Optional PCI fan • P ower supply •E x p a n s i o n c a r d s • Riser card • System memory • P rocessor • Con[...]

52 Installing Sy stem Components Figure 3-1. Inside the Sy stem The system board holds the system's control circuitry and other electronic components. The processor and memory are installed dir ectly on the system board. Using a riser car d, the system can accommodate two expansion cards. The peripheral bays provide space for up to two hard dr[...]

Installing Sy stem Components 53 Opening and Closing the Sy stem The system is enclosed by an option al bezel and cover . T o upgrade or troubleshoot the system, remove the bezel and cover . Removing the Bezel 1 Unlock the bezel. See F igure 3-2. 2 Unlatch the left end of the bezel and rotate it away from the front panel. 3 Unhook the right end of [...]

54 Installing Sy stem Components Installing the Bezel 1 Hook the right end of the bezel into the bezel slot on the right side of the system front plate 2 Rotate the other end of the bezel toward the front panel and pr ess the bezel onto the panel to engage the latch. 3 Loc k th e be ze l. Opening the Sy stem CAUTION: Only trained service technician[...]

Installing Sy stem Components 55 Figure 3-3. Installing and Removing the Sy stem Cover Closing the Sy stem 1 Ensure that you did not leave to ols or parts inside the system. 2 Place the cover over the sides of the chassis, and slide the cover forward. 3 Tighten the thumbscr ew at the back of the system to secure the cover . See F igure 3-3. 4 Repla[...]

56 Installing Sy stem Components Cooling Shroud The cooling shroud covers the processor and system battery and provides air flow to these components and the system memory . Removing the Cooling Shroud CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before perf[...]

Installing Sy stem Components 57 Figure 3-4. Installing and Re moving the Cooling Shroud Installing the Cooling Shroud 1 Insert the tab on the side of the co oling shroud and the release latch into the fan assembly . See F igure 3-4. 2 P u sh the cooling shroud down until the release latch snaps into place, securing the shroud to the fan assembly .[...]

58 Installing Sy stem Components Sy stem Battery Replacing the Sy stem Battery CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, workin g insid[...]

Installing Sy stem Components 59 Figure 3-5. Replacing the Battery 8 Reinstall the riser card. See "In stalling the Riser Card" on page 80. 9 Install the cooling shroud. See "Insta lling the Cooling Shroud" on page 57. 10 Close the system. See "Closing the System" on page 55. 11 Enter the System Setup program to confir[...]

60 Installing Sy stem Components Optical Drive The optional optical drive is mounted in a bracket using two alignment pins and a spring clip on top of hard drive 0. An interposer car d is connected to the back of the drive which allows the d rive to be connected to the SA T A_2 connector on the system board. Removing the Optical Drive CAUTION: Only[...]

Installing Sy stem Components 61 Figure 3-6. Removing and In stalling the Optional Optical Drive Installing the Optical Drive CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components ins ide the sy stem. Before performing any procedure, see your Product Information Guide for complete info[...]

62 Installing Sy stem Components 3 Connect the interposer card to the optical drive. P ush the plungers into the captive fa stener barrels until they snap into place. 4 Connect the interface and power cables to the optical drive's interposer card. 5 Close the system. See "Closing the System" on page 55. Configuring the Boot Drive The[...]

Installing Sy stem Components 63 Removing a Hard Drive The procedures for r emoving and install ing SA T A or SAS hard drives are the same. CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components ins ide the sy stem. Before performing any procedure, see your Product Information Guide for[...]

64 Installing Sy stem Components Figure 3-7. Removing the HD D0 Hard-Drive Carrier 1 HDD0 hard-drive carrier 2 power cable 3 interface cable 4 plunger 5 notches (4) 6 tabs (4) 4 1 2 3 6 5 book.book Page 64 Thursd ay, August 30, 2007 3:30 PM[...]

Installing Sy stem Components 65 Figure 3-8. Removing the HDD1 Hard-Drive Carrier 6 Using a #2 Phillips screwdriver , r emove the four screws that secure the hard drive to the carrier and r emove the drive from the carrier . See F igure 3-9 and F igure 3-10. 1 HDD1 hard-drive carrier 2 plunger 3 power cable 4 interface cable 5 notches (4) 6 tabs (4[...]

66 Installing Sy stem Components Figure 3-9. Removing the Hard Dr ive From the HDD0 Drive Carrier 1 HDD0 hard-drive carrier 2 screws (4) 3 hard drive 4 mounting holes (4) 2 4 1 3 book.book Page 66 Thursd ay, August 30, 2007 3:30 PM[...]

Installing Sy stem Components 67 Figure 3-10. Removing the Hard Dr ive From the HDD1 Drive Carrier Installing a Hard Drive CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components ins ide the sy stem. Before performing any procedure, see your Product Information Guide for complete informa[...]

68 Installing Sy stem Components 6 Connect the power and interface cables to the new drive: • If no SAS controller card is pr esen t, attach SA T A interface cables to the hard drives and the SA T A connectors on the system board. Connect hard drive 0 to the SA T A_0 connector and hard drive 1 to the SA T A_1 connector . See F igure 6-2 for the l[...]

Installing Sy stem Components 69 Removing the Fan Assembly CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components ins ide the sy stem. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer a nd [...]

70 Installing Sy stem Components Figure 3-11. Installing and Removing the Fan Assembly Installing the Fan Assembly 1 Align the holes in the fan assembly wi th the two fan assembly securing posts. See F igure 3-11. 2 Lower the fan assembly until the releas e levers snap onto the securing posts. 3 Route the cables in the fan assembly cable tray . See[...]

Installing Sy stem Components 71 5 Reconnect the fan assembly powe r cable to the system board. 6 Install the cooling shroud. See "Insta lling the Cooling Shroud" on page 57. 7 Close the system. See "Closing the System" on page 55. Optional PCI Fan Assembly The optional PCI fan module provid es cooling for the e xpansion cards. [...]

72 Installing Sy stem Components Figure 3-12. Installing and Re moving the PCI Fan Assembly Installing the PCI Fan Assembly 1 Align the fan assembly with the scre w holes on the chassis and use a #2 Phillips screwdriver to install the two mounting scr ews. See F igure 3-12. 2 Connect the fan’s power cable to th e PCI F AN connector on the system [...]

Installing Sy stem Components 73 3 Connect the intrusion switch ca ble to the INTRUSION_SWIT CH connector on the system board. See F igure 6-2 for the location of the connector . 4 Route all interface connector s through the panel cutout. 5 Connect the hard-drive connectors to the SA T A connectors on the system board or to the SAS controller , if [...]

74 Installing Sy stem Components Figure 3-13. Installing and Removing the Power Supply 1 screw 2 P1 connector 3 P2 connector 4 power supply 5 pins (4) 6 securing brackets (4) 7 P3 connector 7 5 6 1 2 3 4 book.book Page 74 Thursd ay, August 30, 2007 3:30 PM[...]

Installing Sy stem Components 75 Installing the Power Supply 1 Lower the power supply into the chassi s and slide it backward until the four pins on the power supply are engaged into the securing brack ets. 2 Using a #2 Phillips screwdriver , install the scr ew at the front of the power supply that secures the power supply to the chassis. 3 Connect[...]

76 Installing Sy stem Components 4 Remove the filler bracket on the slot you will be using. NOTE: Keep this bracket if you need to remove the expansion card. Filler brackets must be installed over empty expansion card slots to maintain Federal Communications Commission (FCC) certi fication of the sy stem. The brackets also keep dust and dirt out of[...]

Installing Sy stem Components 77 Figure 3-14. Installing and Removing Expa nsion Cards 1 expansion-card retainer 2 slot 1 3 slot 2 4 expansion-card connector (on riser card) 5 expansion card 1 5 4 2 3 book.book Page 77 Thursd ay, August 30, 2007 3:30 PM[...]

78 Installing Sy stem Components Figure 3-15. Opening and Closing the Expansion-Card Sliding Retainer Removing an Expansion Card CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before performing any procedure, see your Product Information Guide for complete in[...]

Installing Sy stem Components 79 5 Grip the edges of the expansion car d with the fingers of both hands and carefully work the car d out of the expansion-card connector . 6 If you are permanently r emoving the card, replace the metal filler brack et over the empty card-slot opening. NOTE: Filler brackets must be installed over empty expansion-card [...]

80 Installing Sy stem Components Figure 3-16. Installing and Removing the Riser Card Installing the Riser Card CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before performing any procedure, see your Product Information Guide for complete information about sa[...]

Installing Sy stem Components 81 Sy stem Memory The four memory module sockets ar e loca ted on the system board adjacent to the power supply and can accommodate 512 MB to 8 GB of unbuffered ECC PC-5300/6400 (DDR2 667 or DDR 800) memory . See Fi g u r e 6 - 2 for the location of the memory module sock ets. Y ou can upgrade the system memory by inst[...]

82 Installing Sy stem Components Installing Memory Modules CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, workin g inside the computer and p[...]

Installing Sy stem Components 83 5 P ress down on the memory module wi th your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket. When the memory module is properly seat ed in the socket, the ejectors on the memory module socket align with the ejectors on the other sock ets that have memory mo[...]

84 Installing Sy stem Components Figure 3-17. Installing and Removing a Memory Module Removing Memory Modules CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before performing any procedure, see your Product Information Guide for complete information about saf[...]

Installing Sy stem Components 85 Processor Y ou can upgrade the processor to take advantage of futur e options in speed and functionality . The processor and its associated internal cache memory are contained in a land grid array (LGA) packa ge that is installed in a ZIF socket on the system board. Replacing the Processor CAUTION: Only trained serv[...]

86 Installing Sy stem Components Figure 3-18. Installing and Removing the Heat Sink 4 W ait 30 seconds for the heat sink to loosen from the processor . 5 If the heat sink has not separated fr om the processor , carefully rotate the heat sink in a clockwise, then counter clockwise, direction until it r eleases from the processor . Do not pry th e he[...]

Installing Sy stem Components 87 Figure 3-19. Installing and Removing the Processor 10 Unpack the new processor . 11 Ensure that the processor sock et releas e lever is in the fully open position. 12 Align the pin 1 corners of the proc essor and socket. See F igure 3-19. NOTICE: Y ou must position the processor correctly in the socket to avoid dama[...]

88 Installing Sy stem Components 15 Rotate the release lever back down unti l it snaps into place, securing the processor cover . 16 Install the heat sink. a Using a clean lint-free cloth, r emove the existing thermal grease from the heat sink. NOTE: Use the heat sink that you removed earlier in this procedure. b Apply thermal grease evenly to the [...]

Installing Sy stem Components 89 Control Panel Assembly (Service-Only Procedure) Removing the Control Panel Assembly CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components ins ide the sy stem. Before performing any procedure, see your Product Information Guide for complete information a[...]

90 Installing Sy stem Components Figure 3-20. Installing and Remov ing the Control Panel Assembly Installing the Control Panel Assembly CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before performing any procedure, see your Product Information Guide for comp[...]

Installing Sy stem Components 91 3 Connect the control panel cables. See F igure 3-20. 4 Close the system. See "Closing the System" on page 55. Sy stem Board (Service-Only Procedure) The system board and system boar d tray ar e removed and r eplaced as a single assembly . Removing the Sy stem Board Assembly CAUTION: Only trained service t[...]

92 Installing Sy stem Components 8 Remove all PCI expansion car ds installed on the riser card. See "Removing an Expansion Card" on page 78. 9 Remove the riser card. See "Removing the Riser Car d" on page 79. 10 Disconnect the chassis intrusion cable from the INTRUSION_SWITCH connector on the system board. 11 Disconnect the two [...]

Installing Sy stem Components 93 Figure 3-21. Installing and Removing the Sy stem Board 1 plunger 2 sy stem board 3 sy stem board tray 1 3 2 book.book Page 93 Thursd ay, August 30, 2007 3:30 PM[...]

94 Installing Sy stem Components Installing the Sy stem Board Assembly CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, workin g inside the co[...]

Installing Sy stem Components 95 13 Connect the control-panel interface cable to the FP_CONN1 connector on the system board. See F igure 6- 2 for the location of the FP_CONN1 connector . 14 If applicable, connect the optical drive interface cable to the SA T A_2 connector on the system card. See F igure 6-2 for the location of the SA T A_2 connecto[...]

96 Installing Sy stem Components book.book Page 96 Thursd ay, August 30, 2007 3:30 PM[...]

T roubleshooting Y our Sy stem 97 T roubleshooting Y our Sy stem Safety First—For Y ou and Y our Sy stem T o perform certain procedures in this document, you must r emove the system cover and work inside the system. While working inside the system, do not attempt to service the system ex cept as explained in this guide and elsewher e in your syst[...]

98 T roubleshooting Y our Sy st em Checking the Equipment This section provides troubleshooting proc edures for e xternal devices attached to the system, such as the monitor , keyb oard, or mouse. Befor e you perform any of the procedures, see "T roubleshooti ng External Connections" on page 99. T roubleshooting IRQ Assignment Conflicts M[...]

T roubleshooting Y our Sy stem 99 T roubleshooting External Connections Loose or improperly connected cables are the most likely source of problems for the system, monitor , and other peripherals (such as a printer , keyboar d, mouse, or other external device). Ensure that all e xternal cables are securely attached to the external connectors on you[...]

100 T roubleshooting Y our Sy st em Action 1 Check the system and power co nnections to the monitor . 2 Determine whether the system has monit ors attached to both the front and rear video connectors. The system supports only one monitor a ttached to either the front or rear video connector . When a monitor is co nnected to the front panel, and the[...]

T roubleshooting Y our Sy stem 101 T roubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is not functioning properly . Action 1 R un the appropriate online diagnosti c test. See "Using Dell P owerEdge Diagnostics" on page 117. If the test fails, continue to the next step. 2 Examine the mouse a[...]

102 T roubleshooting Y our Sy st em T roubleshooting a Serial I/O Device Problem • Device connected to the serial port is not operating properly . Action 1 T urn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with a working cable, and turn on the system and the serial device. If the probl[...]

T roubleshooting Y our Sy stem 103 4 T urn on the system and then tu rn on the reconnected device. If the problem is resolved, the US B connector might be defective. See "Getting Help" on page 127. 5 If possible, swap the interface cable with a working cable. If the problem is resolved, r eplace the interface cable. See "Getting Help[...]

104 T roubleshooting Y our Sy st em 3 Ensure that the appropriate drivers ar e installed and the protocols are bound. See the NIC's documentation. 4 Enter the System Setup program and confirm that the NICs are enabled. See "Using the System Setup P rogram" on page 35. 5 Ensure that the NICs, hubs, and switch es on the network ar e al[...]

T roubleshooting Y our Sy stem 105 4 Let the system dry thoroughly for at least 24 hours. 5 Close the system. See "Closing the System" on page 55. 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the system does not start prop erly , see "Getting Help" on page 127. 7 If the sys[...]

106 T roubleshooting Y our Sy st em T roubleshooting the Sy stem Battery Problem • System message indicates a problem with the battery . • System Setup program loses system configuration information. • System date and time do not remain curr ent. NOTE: If the sy stem is turned off for long peri ods of time (for weeks or months), the NVRAM may[...]

T roubleshooting Y our Sy stem 107 Action CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components ins ide the sy stem. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer a nd protecting agains[...]

108 T roubleshooting Y our Sy st em T roubleshooting a Fan Problem • System-status indicator is amber . • Systems management software issues a fan-r elated error message. Action CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before performing any procedur[...]

T roubleshooting Y our Sy stem 109 Action CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components ins ide the sy stem. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer a nd protecting agains[...]

110 T roubleshooting Y our Sy st em 10 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 11 Enter the System Setup program and check the system memory setting. See "Using the System Setup P rogra m" on page 35. If the amount of memory installed still does not match the system memory setting, p[...]

T roubleshooting Y our Sy stem 111 Action CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components ins ide the sy stem. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer a nd protecting agains[...]

112 T roubleshooting Y our Sy st em NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive. 1 R un the appropriate online diagnostics test. See "Using Dell P owerEdge Diagnostics" on page 117. Depending on the results of the diagn ostics test, proceed as ne[...]

T roubleshooting Y our Sy stem 113 f Reconnect the system to the electri cal outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help " on page 127 . T roubleshooting Expansion Cards NOTE: When troubleshooting an expansion ca rd, see the documenta tion for your operating sy stem and the expansion[...]

114 T roubleshooting Y our Sy st em 9 Remove all expansion car ds installed in the system. See "Removing an Expansion Card" on page 78. 10 Close the system. See "Closing the System" on page 55. 11 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 12 R un the appropriate online diagno[...]

T roubleshooting Y our Sy stem 115 3 Open the system. See "Opening the System" on page 54. 4 Ensure that the processor and heat sink ar e properly installed. See "Replacing the P rocessor" on page 85. 5 Close the system. See "Closing the System" on page 55. 6 Reconnect the system to the electrical outlet, and turn on t[...]

116 T roubleshooting Y our Sy st em book.book Page 116 Thursday, August 30, 2007 3:30 PM[...]

Running the Sy st em Diagnostics 117 Running the Sy stem Diagnostics If you experience a problem with your system, run the diagnostics befor e calling for technical assistance. The purpose of the diagnostics is to test your system's hardwar e without requiring additional equipment or risking data loss. If you are unable to fix the problem your[...]

118 Running the Sy stem Diagnostics • View status messages that inform yo u if tests ar e completed successfully . • View error messages that inform you of problems encounter ed during testing. When to Use the Sy stem Diagnostics If a major component or device in th e system does not operate properly , component failure may be indicated. As lon[...]

Running the Sy st em Diagnostics 119 3 R un the diagnostic utility and follow the on-screen instructions to create the diagnostic partition on the removable media. 4 Restart the system, enter the System Setup program, and set the removable media type as the default boot device. See "Using the System Setup P rogram" on page 35 for instruct[...]

120 Running the Sy stem Diagnostics Selecting Devices for T esting The left side of the Customize window lists devices that can be tested. Devices are grouped by device type or by mo dule, depending on the option you select. Click the (+) next to a device or module to view its components. Click (+) on any component to view the tests that are availa[...]

Jumpers and Connectors 121 Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system. Sy stem Board Jumpers F igure 6-1 shows the location of the configuration jumpers on the system board. T able 6-1 lists the jumper settings. Figure 6-1. Sy stem Board[...]

122 Jumpers and Connectors Sy stem Board Connectors See F igure 6-2 and T able 6-2 for the lo cation and description of the system board connectors. T able 6-1. Sy stem Board Jumper Settings Jumper Setting Description NVRAM_CLR (default) The configuration settings in NVR AM are retained at system boot. The configuration settings in NVR AM are clear[...]

Jumpers and Connectors 123 Figure 6-2. Sy stem Board Connectors T able 6-2. Sy stem Board Connectors Item Connector Description 1 CPU P r ocessor socket 2 12V power supply connector 3 PWR_CONN power supply connector 4 DIMM1_A Memory module 5 DIMM2_A Memory module 6 DIMM1_B Memory module 7 DIMM2_B Memory module 8 F AN P ower connector for the fans 2[...]

124 Jumpers and Connectors Riser Card Connectors The system is available with either a PCIe riser card or a PCI- X/PCIe riser card. See F igure 6-3 and F igure 6-4 for the location and description of the expansion-car d slots on the two riser cards. Figure 6-3. PCIe Riser Card Connectors 9 BA TTERY Connector for the 3.0 V coin battery 10 SA T A_1 C[...]

Jumpers and Connectors 125 Figure 6-4. PCI-X/PCIe Riser Card Connectors Disabling a Forgotten Password The system's software security featur es include a system password and a setup password, which ar e discussed in detail in "Using the System Setup P rogram " on page 35. The password jumper enables these passwor d features or disabl[...]

126 Jumpers and Connectors 6 T urn off the system, including any at tached peripherals, and disconnect the system from the electrical outlet. 7 Open the system. 8 Install the password jumper plug. See F igure 6-1 to locate the passw or d jumper on the system board. 9 Close the system, reconnect the system to the electrical outlet, and turn on the s[...]

Getting Help 127 Getting Help Obtaining Assistance If you experience a problem with yo ur computer , you can complete the following steps to diagnose and troubleshoot the problem: 1 See "T roubleshooting Y our System" on page 97 for information and procedures that pertain to the prob lem your computer is e xperiencing. 2 See "R unnin[...]

128 Getting Help Online Services Y ou can learn about Dell products and services on the following websites: www .dell.com www .dell.com/ap (Asian/P acific countries only) www .dell.com/jp (Japan only) www .euro .dell.com (Europe only) www .dell.com/la (Latin American and Caribbean countries) www .dell.ca (Canada only) Y ou can access Dell Support t[...]

Getting Help 129 Automated Order -Status Service T o check on the status of any Dell produc ts that you have order ed, you can go to support.dell.com , or you can call the automated order -status service. A recor ding prompts you for the information needed to locate and report on your order . F or the telephone number to call for your region, see &[...]

130 Getting Help Returning Items for W arranty Repair or Credit P repare all items being r eturned, whether for repair or credit, as follows: 1 Call Dell to obtain a Return Materi al Authorization Number , and write it clearly and prominently on the outside of the box. F or the telephone number to call for your region, see "Contacting Dell &qu[...]

Getting Help 131 Before Y ou Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’ s automated-support telephone sy stem direct your call more efficiently . Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 132). If possible, turn on your computer before you call Dell for a[...]

132 Getting Help Diagnostics Checklist Name: Date: Address: Phone number: Service T ag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (i f provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Y es No Network, versio[...]

Getting Help 133 Contacting Dell F or customers in the United States , call 800- WWW -DELL (800-999-3355). NOTE: If you do not have an active Inter net connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telepho ne-based support and service options. A v[...]

134 Getting Help Antigua and Barbuda Online Support www .dell.com/ag la-techsupport@dell.com T echnical Support, Customer Service, Sales 1-800-805-5924 Aom e n Country Code: 853 T echnical Support toll-free: 0800-105 Customer Service (Xiamen, China) 34 160 910 T ransaction Sales (Xiamen, China) 29 693 115 Argentina (Buenos Aires) International Acce[...]

Getting Help 135 T echnical Support for XPS computers only toll-free: 1300 790 877 Home and Home Office toll-free: 1300-655-533 Medium and Large Business toll-free: 1800-633-559 Small Business, Education, Local Government toll-free: 1800-060-889 Customer Service Home and Home Office toll-free: 1800-812-393 (option 3) Medium and Large Business, Educ[...]

136 Getting Help Home/Small Business Customer Service 08 20 24 05 30 14 Home/Small Business Support 08 20 24 05 30 17 P referred Accounts/Corporate Customer Service 08 20 24 05 30 16 P referred Accounts/Corporate Support 08 20 24 05 30 17 Switchboard 08 20 24 05 30 00 Bahamas Online Support www .dell.com/bs la-techsupport@dell.com T echnical Suppor[...]

Getting Help 137 Belize Online Support www .dell.com/bz la-techsupport@dell.com T echnical Support, Customer Service, Sales 811-866-686-9880 or (512) 723-0010 Bermuda Online Support www .dell.com/bm la-techsupport@dell.com T echnical Support 1-877-890-0754 Customer Service and Sales 1-877-890-0751 Bolivia Online Support www .dell.com/bo la-techsupp[...]

138 Getting Help Brunei Country Code: 673 T echnical Support (P enang, Malaysia) 604 633 4966 Customer Service (P enang, Malaysia) 604 633 3101 or toll-free: 801 1012 24-Hour Automated Or der Status Service toll-free: 801 1044 T ransaction Sales (P enang, Malaysia) 604 633 3101 or toll-free: 801 1012 Country (City) International Access Code Country[...]

Getting Help 139 Canada (North Y ork, Ontario) International Access Code: 011 Online Order Status www .dell.ca/ostatus Online Support support.ca.dell.com AutoT ech (automated Hardware and W arranty Support) toll-free: 1-800-247-9362 Customer Service Home/Home Office toll-free: 1-800-847-4096 Small Business toll-free: 1-800-906-3355 Medium/Large Bus[...]

140 Getting Help Cayman Islands Online Support www .dell.com/ky la-techsupport@dell.com T echnical Support 1-877-261-0242 Customer Service and Sales 1-877-262-5415 Chile (Santiago) Country Code: 56 City Code: 2 Online Support www .dell.com/cl la-techsupport@dell.com T echnical Support toll-free: 800-20-20-44 (CT C) or 123-00-20-37-62 (ENTEL) Sales [...]

Getting Help 141 T echnical Support – P r ojectors, PDAs, Switches, Routers, etc. toll-free: 800 858 2920 T echnical Support – P r inters toll-free: 800 858 2311 Customer Service toll-free: 800 858 2060 Customer Service F ax 592 818 1308 Home and Small Business toll-free: 800 858 2222 P referred Accounts Division toll-free: 800 858 2557 Large C[...]

142 Getting Help Colombia Online Support www .dell.com/co la-techsupport@dell.com T echnical Support 01-800-915-5704 Customer Service and Sales 01-800-915-4755 Spare P arts, Software, P eripherals and W arranty Sales toll free: 01-800-915-6158 Ink and T oner Sales toll free: 01-800-915-5676 Costa Rica Online Support www .dell.com/cr la-techsupport@[...]

Getting Help 143 Denmark (Copenhagen) International Access Code: 00 Country Code: 45 Online Support support.euro .dell.com T echnical Support for XPS computers only 7010 0074 T echnical Support 7023 0182 Customer Service – Relational 7023 0184 Home/Small Business Customer Service 3287 5505 Switchboard – Relational 3287 1200 Switchboard F ax –[...]

144 Getting Help Ecuador (calling from Quito and Guayaquil only) Online Support www .dell.com/ec la-techsupport@dell.com T echnical Support, Customer Service, Sales (calling from Quito) toll-free: 999-119-877-655- 3355 or EEUU (512) 723-0020 T echnical Support, Customer Service, Sales (calling from Guayaquil) toll-free: 1-800-999-119-877- 655-3355 [...]

Getting Help 145 Home and Small Business T echnical Support 0825 387 270 Customer Service 0825 823 833 Switchboar d 0825 004 700 Switchboard (calls from outside of F rance) 04 99 75 40 00 Sales 0825 004 700 Fa x 0825 004 701 F ax (calls from outside of F rance) 04 99 75 40 01 Corporate T echnical Support 0825 004 719 Customer Service 0825 338 339 S[...]

146 Getting Help P referred Accounts Customer Service 069 9792-7320 Large Accounts Customer Service 069 9792-7320 Public Accounts Customer Service 069 9792-7320 Switchboard 069 9792-7000 Greece International Access Code: 00 Country Code: 30 Online Support support.euro .dell.com T echnical Support 00800-44 14 95 18 Gold Service T echnical Support 21[...]

Getting Help 147 Honduras Online Support www .dell.com/hn la-techsupport@dell.com T echnical Support, Customer Service, Sales toll free: 800-0123-866-686- 9848 or EEUU (512) 723-0020 Hong Kong International Access Code: 001 Country Code: 852 Online Support support.ap.dell.com support.ap.dell.com/contactus T echnical Support – XPS computers only 0[...]

148 Getting Help India Online Support support.ap.dell.com P ortable and Desktop Support P ortables, Desktop, and P eripherals E-mail support.ap.dell.com/ap/en/emaildell P ortable Support E-mail india_support_notebook@dell.com Phone Numbers 080-25068032 or 080-25068034 or your city STD code + 60003355 or toll-free: 1-800-425-9046 Server Support E-ma[...]

Getting Help 149 Large Corporate Accounts India_care_REL@dell.com toll-free: 1800-4252067 Sales Large Corporate Accounts 1600 33 8044 Home and Small Business 1600 33 8046 Country (City) International Access Code Country Code City Code Service T ype Area Codes, Local Numbers, and T oll-Free Numbers Web and E-mail Address book.book Page 149 Thursday,[...]

150 Getting Help Ireland (Cherrywood) International Access Code: 00 Country Code: 353 City Code: 1 Online Support support.euro .dell.com dell_direct_support@dell.com T echnical Support XPS computers only 1850 200 722 Business computers 1850 543 543 Home computers 1850 543 543 At Home Support 1850 200 889 Sales Home 1850 333 200 Small Business 1850 [...]

Getting Help 151 Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 02 Online Support support.euro .dell.com Home and Small Business T echnical Support 02 577 826 90 Customer Service 02 696 821 14 Fa x 02 696 821 13 Switchboard 02 696 821 12 Corporate T echnical Support 02 577 826 90 Customer Service 02 577 825 55 Fa x 02 575 0[...]

152 Getting Help T echnical Support outside of Japan – Dimension, and Inspiron 81-44-520-1435 T echnical Support – Dell P recision, OptiPlex, and Latitude toll-free: 0120-198-433 T echnical Support outside of Japan – Dell P recision, OptiPlex, and Latitude 81-44-556-3894 T echnical Support – Dell P owerApp, Dell P owerEdge, Dell P owerConne[...]

Getting Help 153 P referred Accounts Division Sales – over 400 employees 044-556-3433 Public Sales – government agencies, educational institutions, and medical institutions 044-556-5963 Global Segment Japan 044-556-3469 Individual User 044-556-1657 Individual User Online Sales 044-556-2203 Individual User Real Site Sales 044-556-4649 Switchboar[...]

154 Getting Help Latin America Customer T echnical Support (Austin, T exas, U.S.A.) 512 728-4093 Customer Service (A ustin, Te x a s , U . S . A . ) 512 728-3619 F ax (T echnical Support and Customer Service) (Austin, T exas, U.S.A.) 512 728-3883 Sales (Austin, T exas, U.S.A.) 512 728-4397 Sales F ax (Austin, T exas, U.S.A.) 512 728-4600 or 512 728[...]

Getting Help 155 T echnical Support – P owerApp, P owerEdge, P owerConnect, and P owerV ault toll-free: 1800 881 386 Customer Service toll-free: 1800 881 306 (option 4) 24-Hour Automated Or der Status Service 1 800 88 4432 T ransaction Sales t o l l - f r e e :18 0 08 8 82 0 2 Corporate Sales t o l l - f r e e :18 0 08 8 82 1 3 Mexico Internation[...]

156 Getting Help Netherlands Antilles Online Support www .dell.com/an la-techsupport@dell.com T echnical Support, Customer Service, Sales toll free: 001-866-379-1022 Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20 Online Support support.euro .dell.com T echnical Support for XPS computers only 020 674 45 94 T ech[...]

Getting Help 157 New Zealand International Access Code: 00 Country Code: 64 Online Support support.ap.dell.com support.ap.dell.com/contactus T echnical Support Home and Home Office Business, Education, and Government P owerEdge and P owerV ault T echnical Support for XPS computers only toll-free: 0800-441-567 toll-free: 0800-446-255 toll-free: 0800[...]

158 Getting Help Norway (L ysaker) International Access Code: 00 Country Code: 47 Online Support support.euro .dell.com T echnical Support for XPS computers only 815 35 043 T echnical Support 671 16882 Relational Customer Service 671 17575 Home/Small Business Customer Service 23162298 Switchboard 671 16800 F ax Switchboard 671 16865 Pa n a m a Onli[...]

Getting Help 159 Pe r u Online Support www .dell.com/pe la-techsupport@dell.com T echnical Support 0800-50-869 Customer Service and Sales 0800-50-669 P oland (W arsaw) International Access Code: 011 Country Code: 48 City Code: 22 Online Support support.euro .dell.com pl_support_tech@dell.com Customer Service Phone 57 95 700 Customer Service 57 95 9[...]

160 Getting Help St. Kitts and Nevis Online Support www .dell.com/kn la-techsupport@dell.com T echnical Support toll-free: 1-877-441-4734 Customer Service and Sales toll-free: 1-866-540-3355 St. Lucia Online Support www .dell.com/lc la-techsupport@dell.com T echnical Support toll-free: 1-866-464-4352 Customer Service and Sales toll-free: 1-866-540-[...]

Getting Help 161 Customer Service toll-free: 18 0 03 9 47 4 3 0 (option 4) 24-Hour Automated Or der Status Service toll-free: 1 800 394 7476 Sales T ransaction Sales toll-free: 1 800 394 7412 Corporate Sales toll-free: 1 800 394 7419 Slovakia (P rague) International Access Code: 00 Country Code: 421 Online Support support.euro .dell.com czech_dell@[...]

162 Getting Help Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91 Online Support support.euro .dell.com Home and Small Business T echnical Support 902 100 130 Customer Service 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fa x 902 118 539 Corporate T echnical Support 902 100 130 Customer Service 902 115 236 Switch[...]

Getting Help 163 Switzerland (Geneva) International Access Code: 00 Country Code: 41 City Code: 22 Online Support support.euro .dell.com T ech_support_central_Europe@dell.com T echnical Support for XPS computers only 0848 338 857 T echnical Support – Home and Small Business 0844 811 411 T echnical Support at Home 0848 338 860 T echnical Support ?[...]

164 Getting Help book.book Page 164 Thursday, August 30, 2007 3:30 PM[...]

Glossary 165 Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACP I — Advanced Configuration and Po wer I nterface. A standard interface for enabling the operating system to dire ct configuration and power management. ambient temper[...]

166 Glossary BMC — Baseboard management controller . boot routine — A program that clears all memory , initializes devices, and loads the operating system when you start your syst em. Unless the operating system fails to respond, you can r eboot (also called warm boot ) your system by pressing <Ctrl><Alt><Del>. Otherwise, you [...]

Glossary 167 DDR — Double-data rate. A technology in memory modules that potentially doubles the output. device driver — A program that allows the operatin g system or some other program to interface correctly with a peripheral. Some device drivers—such as network drivers— must be loaded from the config.sys f il e or as memory-resident prog[...]

168 Glossary expansion bus — Y our system contains an expans ion bus that allows the processor to communicate with controllers for peripherals, such as NICs. expansion card — An add-in card, such as a NIC or SCSI adapter , that plugs into an expansion-car d connector on the system board. An expansion car d adds some specialized function to the [...]

Glossary 169 mouse, or monitor attached. Normally , hea dless systems are managed over a network using an Internet browser . host adapter — A host adapter implements commun ication between the system’s bus and the controller for a peripheral device . (Hard-drive controller subsystems include integrated host adapter circuitry .) T o ad d a SCSI [...]

170 Glossary KMM — K e yboard/monitor/mouse. KVM — Keyboar d/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboar d and mouse are used. LAN — Local area network. A LAN is usually confined to the same building or a few nearby buildings, with all equipment linked by [...]

Glossary 171 several different forms of memory , such as integrated memory (ROM and R AM) and add-in memory modules (DIMM s). MHz — Megahertz. mirroring — A type of data redundancy in which a set of physical drives stores data and one or more sets of addi tional drives stor es duplicate copies of the data. Mirroring functionality is provided by[...]

172 Glossary pixels across by the number of pix els up and down. POST — P ower -on self-test. Befor e the operat ing system loads when you turn on your system, the POST tests various system co mponents such as R AM and hard drives. processor — The primary computational chip inside the system that controls the interpretation and e xecution of ar[...]

Glossary 173 RT C — Real-time clock. SAS — Serial-attached SCSI. SA T A — Serial Advanced T echnology Attach ment. A standard interface between the system board and storage devices. SCSI — Small computer system interface. An I/O bus interface with faster data transmission rates than standard ports. SDRAM — Synchronous dynamic random-acces[...]

174 Glossary system memory — See RAM . System Setup program — A BIOS-based program that allows you to configure your system’s hardwar e and customize the system ’s operation by setting features such as password protection. Because the System Se tup program is stor ed in NVRAM, any settings remain in effect until you change them again. syste[...]

Glossary 175 board or may be an e xpansion card that plugs into an expansion slot. video driver — A program that allows graphics-mode application programs and operating systems to display at a chosen reso lution with the desir e d number of colors. Video drivers may need to match the vi deo adapter installed in the system. video memory — Most V[...]

176 Glossary book.book Page 176 Thursday, August 30, 2007 3:30 PM[...]

Index 177 Index A alert messages, 34 assigning passwords, 45 B Baseboard Management Controller (BMC), 49 battery removing or r eplacing, 5 8 replacing, 5 8 troubleshooting, 1 0 6 beep codes, 31 bezel installing, 5 4 removing, 5 3 C CD drive installing, 6 1 removing, 6 0 troubleshooting, 1 1 0 checking equipment, 98 configuring the boot drive, 62 co[...]

178 Index diagnostics advanced testing options, 1 1 9 running from the utility partition, 1 1 8 using Dell P owerEdge Diagnostics, 1 1 7 when to use, 1 1 8 diagnostics indicator codes, 29 drives CD, 6 0 optical, 6 0 E error messages, 35 expansion car ds installing, 7 5 removing, 7 8 troubleshooting, 1 1 3 external devices connecting, 1 8 F fan asse[...]

Index 179 IRQs avoiding conflicts, 9 8 line assignments, 9 8 J jumpers system board, 1 2 1 K key b o ard troubleshooting, 1 0 0 M memory installation guidelines, 8 1 installing, 8 2 removing, 8 4 troubleshooting, 1 0 8 messages alert, 3 4 beep codes, 3 1 diagnostics indicator codes, 2 9 error messages, 3 5 system, 1 9 systems management, 1 0 4 warn[...]

180 Index processor replacing, 8 5 troubleshooting, 1 1 4 processor fan assembly troubleshooting, 1 0 8 R R AID controller card. See expansion car ds. recommended tools, 51 removing bezel, 5 3 CD drive, 6 0 control panel, 8 9 cooling shroud, 5 6 expansion car ds, 7 8 hard drives, 6 3 memory modules, 8 4 optical drive, 6 0 PCI fan assembly , 7 1 pow[...]

Index 181 system identification button, 16 system messages, 19 system password assigning, 4 5 changing, 4 7 deleting, 4 7 features, 4 5 System Security screen, 43 system setup program Console Redirection scr een, 4 2 CPU Information scr een, 3 9 entering, 3 5 Integrated Devices screen, 4 1 main screen, 3 6 navigation keys, 3 6 System Security scree[...]

182 Index book.book Page 182 Thursday, August 30, 2007 3:30 PM[...]