Dell SC440 manual

www .dell.com | support.dell.com Dell™ PowerEdge™ SC 440 Sy stems Hardware Owner’ s Manual book.book Page 1 Tuesday, August 25, 2009 1:14 PM[...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important i nformation that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential da mage to hardware or loss of da ta and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for propert y damage, personal injury , or death. _____________[...]

Contents 3 Contents 1 About Y our Sy stem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Other Information Y ou May Need . . . . . . . . . . . . . . . . . . . . . . . . . 9 Accessing Sy stem Featur es During Startup . . . . . . . . . . . . . . . . . . . 10 Front-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . . [...]

4 Contents 3 Installing Sy stem Components . . . . . . . . . . . . . . . . . . . . 39 Recommended T ools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Inside the Sy stem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Opening the Sy stem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Closing t[...]

Contents 5 Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Removing the Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . . . 65 Replacing the Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . . . 67 Sy stem Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Removin[...]

6 Contents T roubleshooting a NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 T roubleshooting a W et Sy stem . . . . . . . . . . . . . . . . . . . . . . . . . . 84 T roubleshooting a Damaged Sy stem . . . . . . . . . . . . . . . . . . . . . . . 84 T roubleshooting the Sy stem Battery . . . . . . . . . . . . . . . . . . . . . . .[...]

Contents 7 Sy stem Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Disabling a Forgotten Password . . . . . . . . . . . . . . . . . . . . . . . . 104 7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Obtaining Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Online [...]

8 Contents book.book Page 8 Tuesday, August 25, 2009 1:14 PM[...]

About Y our Sy stem 9 About Y our Sy stem This section describes the physical, firmware, and softwar e interface features that provide and ensure the essential functioning of your system. The ph ysical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability . The system firmware, applicati[...]

10 About Y our Sy stem • Release notes or r eadme files may be included to provide last-minute updates to the system or documentation or advanced technical refer enc e material intended for experienced users or technicians. Accessing Sy stem Features During Startup T able 1-1 describes keystrokes that may be enter ed during startup to access syst[...]

About Y our Sy stem 11 Front-Panel Features and Indicators F igure 1-1 shows the controls, indicators, and connector s located on the system's front panel. T able 1-2 provides component descriptions. Figure 1-1. Front-Panel Features and Indicators 1 2 3 4 6 7 8 9 5 T able 1-2. Front-Panel Components Item Component Icon Description 1 upper 5.25[...]

12 About Y our Sy stem 5 USB connectors (2) Connects USB 2. 0-compliant devices to the system. 6 power button The power button controls the DC power supply output to the system. NOTE: If you turn off the sy stem using th e power button and the sy stem is running an ACPI-compliant operati ng sy stem, the sy stem performs a graceful shutdown be fore [...]

About Y our Sy stem 13 Back-Panel Features and Indicators F igure 1-2 shows the controls, indicators, and co nnectors located on the system's back panel. Figure 1-2. Back-Panel Features and Indicators Connecting External Devices When connecting external devices to your system, follow these guidelines: • Most devices must be connected to a sp[...]

14 About Y our Sy stem • Always attach an external device while your system and the device ar e turned off. Next, turn on any external devices befor e turning on the system ( unless the documentation for the device specifies otherwise). See "Using the System Setup P rogram" on page 27 for information about enabling, disabling, and confi[...]

About Y our Sy stem 15 Power Supply Indicators The voltage selection switch on the back panel of t he system allows you to select one of two primary voltage inputs. Ensure that the switch is set to the proper voltage ac cording to T able 1-4. F or information on system power requirem ents, see "T echnical Specifications" in your Getting S[...]

16 About Y our Sy stem Sy stem Messages System messages appear on the screen to notify you of a possible problem with t he system. T able 1-6 lists the system messages that can occur and the probab le cause and corrective action for each message. NOTE: If you receive a sy stem message that is not listed in T able 1-6, check the documentation for th[...]

About Y our Sy stem 17 CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and supp ort team. Damage due to servicing that is not authorized by D ell is not covered by yo[...]

18 About Y our Sy stem Alert! CPU fan failure. The processor cooling fan is faulty or the fan assembly is not installed correctly . Ensure that the processor cooling shroud is properly installed. See "T roubleshooting System Cooling P r oblems" on page 86 and "Microprocessor" on page 62. Alert! Error initializing PCI Express slo[...]

About Y our Sy stem 19 Alert! Previous Shutdown Due to Thermal Event The processor or hard drive overheated the last time the system was used. Ensure that nothing is blocking the airflow vents and that all fans are working correctly . Also , ensure that the processor heat sink is properly installed. See "Microprocessor" on page 62. Alert![...]

20 About Y our Sy stem Data error The diskette d rive or hard dri ve cannot read the data. F or the operating system, run the appropriate utility to check the file structure of the disk ette drive or hard drive. See your operating system documentation for information on running these utilities. Decreasing available memory One or more memory modules[...]

About Y our Sy stem 21 General failure The operating system is unable to carry out the command. This message is usually followed by specific information. T ake the appropriate action to resolve the problem. Hard-disk configuration error Hard-disk controller failure Hard-disk drive failure The hard drive failed initialization . R un the system diagn[...]

22 About Y our Sy stem Memory data line failure at address , read value expecting value Memory double word logic failure at address , read value expecting value Memory odd/even logic failure at address , read value expecting value Memory write/read failure at address , read value expecting value A memory module might be faulty or improperly seated.[...]

About Y our Sy stem 23 No boot sector on hard-disk drive The system configuration information in the System Setup program might be incorrect. Enter the System Setup program and verify the system configuration information for the hard drive. See "Using the System Setup P rogram" on page 27. If the message continues to appear after verifyin[...]

24 About Y our Sy stem Operating system not found See "T roubleshooting a Hard Drive" on page 91. If the problem persists, see "Getting Help" on page 107. Please connect USB keyboard/mouse to USB ports on the back of the computer The keyboar d and/or mouse is not properly connected. See "T roubleshooting a USB Device" [...]

About Y our Sy stem 25 W arning Messages A warning message alerts you to a po ssible problem and prompts you to respond befor e the system continues a task. F or example, before you format a disk ette, a message will warn you that you may lose all data on the diskette. W arning messages usually interrup t the task and require you to r espond by typ[...]

26 About Y our Sy stem Diagnostics Messages When you run system diagno stics, an error message may result. Diagnostic error messages ar e not covered in this section. Recor d the message on a co py of the Diagnostics Checkl ist in "Getting Help" on page 107, and then follow the ins tructions in that section for obtaining technical assista[...]

Using the Sy stem Setup Program 27 Using the Sy stem Setup Program After you set up your system, run the System Setup program to familiari ze yourself with your system configuration and optional settings. Reco rd the information for futur e refer ence. Y ou can use the System Setup program to : • Change the system configuration stored in NVR A M [...]

28 Using the Sy stem Setup Program NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the sy stem. Exiting the Sy stem Setup Program If you have made no changes in the BIOS, the Exit screen displays the follow ing options after you pr ess <Esc> to exit the System Setup program: • R[...]

Using the Sy stem Setup Program 29 Figure 2-1. Main Sy stem Setup Program Screen T able 2-2 through T able 2-9 lists the options and descri ptions for each group of information fields that appear on the main System Setup program screen. NOTE: The Sy stem Setup program defaults are listed under their respec tive options, wh ere applicable. T able 2-[...]

30 Using the Sy stem Setup Program Memory Info Displays the amount of Installed Memory , Memory Speed , Memory Channel Mode , and a description of the Memory T echnology . This option also displays a table that describes the memory size, whether the memory module is ECC capable, single or dual rank, type, and organization for each DIMM socket. PCI [...]

Using the Sy stem Setup Program 31 T able 2-4. Onboard Devices Options Option Description Integrated NIC ( On default) Enables or disables the integrated Network Interface Controller (NIC). Off disables the controller . On enables the controller . On w/PXE enables the controller with PXE. On w/RPL enables the controller with RPL. NOTE: PXE or RPL i[...]

32 Using the Sy stem Setup Program Limit CPUID Limits the maximum value the processo r standard CP UID function will support. Some operating systems wil l not complete installation when the maximum CPUID is gr eater than 3. Speed Step ( Off default) If the processor supports Enhanced Speed Step T echnology , specifies whether the option is Off or O[...]

Using the Sy stem Setup Program 33 Chassis Intrusion ( On-Silent default) Enables or disables the chassis-intrus ion detection feature. When set to On-Silent , chassis intrusion is detected but no warning message is reported during start-up. When set to On , this field displays DETECTED when the chassis cover has been opened. P ressing any edit key[...]

34 Using the Sy stem Setup Program T able 2-8. Maintenance Options Option Description Service T ag Displays the system service tag. If th e service tag is corrupted, the system will prompt to enter the correct serv ice tag upon entering the system setup program. SERR Message Controls the SERR message mechanis m. By default, this feature is On . NOT[...]

Using the Sy stem Setup Program 35 Password Features NOTICE: The password features provide a basic level of security for the data on your sy stem. If your data requires more security , use additio nal forms of protection, such as data encryption programs. NOTICE: Anyone can access the data stored on your sy stem if you leav e the sy stem running an[...]

36 Using the Sy stem Setup Program The password assignment is not case-sensitive. Howeve r , certain k ey combinations are not valid. If you enter one of these combinations, the system beeps. T o erase a character when entering your password, press <Backspace> or the left-arrow k ey . NOTE: T o escape from the field withou t assigning a sy st[...]

Using the Sy stem Setup Program 37 4 P ress <Enter> twice to enter a new blank pass word and to confirm the new blank passwor d. 5 P ress <Enter> again to continue. The setting changes to Not Set . Changing an Existing Sy stem Password 1 Enter the System Setup program. 2 Highlight the System P a ssword option, and press <Enter> to[...]

38 Using the Sy stem Setup Program A change to the Admin P assword option becomes effective immediately (restarting the system is not requir ed). By entering the System P assword , you can scroll through and view all the screens, but you cannot make changes to the settings for which a lock graphic is displayed in the upper right corner of the optio[...]

Installing Sy stem Components 39 Installing Sy stem Components This section describes how to ins tall the following system components: • F ront drive bezel • Diskette drive • Optical and tape drives • Hard drives • Expansion cards • SAS controller card •M e m o r y • Microprocessor • Cooling fans • System battery • P ower supp[...]

40 Installing Sy stem Components Inside the Sy stem In F igure 3-1, the system cover is opened to provide an interior view of the system. Figure 3-1. Inside the Sy stem The system board can accommodate one processor , five expansion car ds, and four memory modules. The hard drive bays provide space for up to two SAS or SA T A hard drives. Drive bay[...]

Installing Sy stem Components 41 Opening the Sy stem CAUTION: Many repairs may only be done by a certified service technician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and supp ort team. Damage due to servicing that is not authorized b[...]

42 Installing Sy stem Components Figure 3-2. Opening and Closing the Sy stem Front Drive Bezel The front drive bezel is the cover for the optional diskette and 5.25-inch drives. T o r emove or install a drive, you must first remove the front drive bezel. CAUTION: Many repairs may only be done by a certified service techn ician. Y ou should only per[...]

Installing Sy stem Components 43 3 Slide the lever on the sliding plate in the direction of the arrow until it r e leases the front drive bezel from its side hinges. See F igure 3-3. 4 Carefully tilt the front drive bezel away from the chassis and lift it out as shown in F igur e 3-3. 5 Close the system. See "Closing the System" on page 4[...]

44 Installing Sy stem Components Replacing an Insert on the Front Drive Bezel If you remove a drive in the 3.5-inc h or 5.25-inch drive bays, r eplace the corresponding insert on the front drive bezel. F rom the back of the bezel, fit the tab on the end of the ins ert into the notch on the bezel and snap the other end of t he insert into place. See[...]

Installing Sy stem Components 45 Figure 3-5. Removing or Installing a Diskette Drive 7 If you are permanently r emoving the drive, replace the 3.5-inch insert on front drive bezel. See "Replacing an Insert on the F ront Drive Bezel" on page 44. If you are r eplacing the diskette drive, s ee "Installing a Diskette Drive" on page [...]

46 Installing Sy stem Components 3 Unpack the replacement disk ette driv e, and prepare it for installation. 4 Check the documentation for the drive to veri fy that it is configured for your system. 5 Remove the front drive bezel. See "Rem oving the F ront Drive Bezel" on page 42. 6 Remove the 3.5-inch insert on the front drive bezel. See[...]

Installing Sy stem Components 47 17 (Optional) T est the drive by running the system diagn ostics. See "R unning the System Diagnostics" on page 97. Optical and T ape Drives In the upper 5.25-inch drive bay , you can install only an optical drive. In the lower 5.25-inch drive bay , you can install either an optical or a tape backup unit. [...]

48 Installing Sy stem Components Figure 3-7. Removing and Ins talling an Optical or T ape Drive 7 If you are installing another drive in the bay , see "Installing an Optical or T ape Drive" on page 49. 8 If the drive is being permanently removed, install an insert on front drive bezel. See "Replacing an Insert on the F ront Drive Bez[...]

Installing Sy stem Components 49 Installing an Optical or T ape Drive CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and supp ort team. Damage due to servicing that [...]

50 Installing Sy stem Components Figure 3-8. Installing Optical or T ape Drive Shoulder Screws 8 Gently slide the drive into place until you hear a click or feel the drive securely installed. 9 Attach the power cable to the drive. See F igure 3-7. 10 Attach the data cable: • If you are installing an IDE drive, another drive ma y be attached to th[...]

Installing Sy stem Components 51 Hard Drives NOTE: The sy stem’ s drive configuration must consist of all SA T A hard drives or all SAS hard drives. Hard Drive Installation Guidelines Y our system contains up to two SA T A or SAS hard dr ives in internal drive bays. Both drives must be either SAS or SA T A; mixed configurat ions are not supported[...]

52 Installing Sy stem Components Figure 3-9. Removing and Installing a Hard Drive in the Drive Carrier NOTE: If you do not intend to replace the drive, it is highly recommended that you remove the drive from the guide bracket (see Figure 3-10) and insert the empty guide bracket back into the dr ive bay . This eliminates the likelihood that the empt[...]

Installing Sy stem Components 53 If a replacement har d drive does not have the hard-d rive bracket attached, r emove the bracket from the old drive. 6 Snap the new drive into the guide bracket. See F igur e 3-10. 7 Insert the guide bracket assembly into the dr ive bay until it snaps into place. See F igur e 3-9. Figure 3-10. Installing a Hard Driv[...]

54 Installing Sy stem Components Figure 3-11. Cabling a SA T A Hard Driv e to the Integrated SA T A Controller 1 SA T A data cable to sy stem board 2 power cable to hard drive 3 SA T A hard drives (2) 4 SA T A data cable to hard drive 3 4 2 1 book.book Page 54 Tuesda y, August 25, 2009 1:14 PM[...]

Installing Sy stem Components 55 Figure 3-12. Cabling a SAS or SA T A Hard Drive to a SAS Controller Expansion Card 10 Ensure that all connectors ar e pr operly cabled and firmly seated. 11 Close the system. See "Closing the System" on page 41. 12 Reconnect the system to the electrical outlet, a nd turn on the system and attached peripher[...]

56 Installing Sy stem Components 15 P artition and logically format the drive. See the documentation for your op erating system for instructions. 16 (Optional) T est the hard drive by running the system diagnostics. See "R unning the System Diagnostics" on page 97. 17 If the drive you just installed is the primary drive, install your op e[...]

Installing Sy stem Components 57 Figure 3-13. Removing and Installing an Expansion Card 7 Close the card r etention door to secure the remaining car d(s) in the system. See F igure 3-13. 8 Close the system. See "Closing the System" on page 41. 9 Reconnect the system to the electrical outlet, a nd turn on the system and attached peripheral[...]

58 Installing Sy stem Components 3 T o open the card r etention door , pr ess the two release tabs inward. See F igur e 3-13. 4 If you are installing a new car d, remove the filler bracket. NOTE: Keep this bracket in case you need to remove the expansion card. Fi ller brackets must be installed over empty expansion-card slots to maintain FCC certif[...]

Installing Sy stem Components 59 Memory Module Upgrade Kits The system is upgradable to 4 GB by installing co mbinations of 512-MB and 1- GB 533-MHz or 667-MHz unbuffered ECC DDR II single or dual-rank memory modules. Y ou can purcha se memory upgrade kits from Dell. Memory Module Installation Guidelines • If only one memory module is installed, [...]

60 Installing Sy stem Components The following components requir e address space: • System ROM • Advanced P rogrammable Int errupt Controllers (APIC) • Integrated PCI devices (such as NICs) and SCSI controllers • PCI expansion car ds At start-up, the BIOS identifies the components th at requir e address space. The BIOS dynamically calculate[...]

Installing Sy stem Components 61 5 Applying even pressur e to both ends of the module , insert the module into the connector and carefully press the module into place. Figure 3-14. Installing and Removing a Memory Module 6 P u ll up on the securing clips to lock the module into place. If you insert the module correctly , the securing clips snap int[...]

62 Installing Sy stem Components 11 Open the system. See "Opening the System" on page 41. 12 Ensure that the installed memory modules ar e seat ed properly in their connectors, and repeat step 7 through step 9. 13 When the Memory Info value is correct, pr ess <Esc> to exit the System Setup program. 14 R un the system diagnostics to [...]

Installing Sy stem Components 63 Figure 3-15. Installing and Removing the Heat Sink 1 heatsink and shroud assembly 2 asse mbly bracket 3 captive screws (2) 4 processor cooling fan 1 2 3 4 book.book Page 63 Tuesda y, August 25, 2009 1:14 PM[...]

64 Installing Sy stem Components 5 Open the processor cover by sliding the release lever from under the r e lease lever latch on the socket. Then, pull the lever back to release the processor . See F igur e 3-16. Figure 3-16. Installing and Removing a Processor NOTICE: The retention latch is pressure -loaded. Ensure that the latch does not quickly [...]

Installing Sy stem Components 65 Replacing the Processor 1 U npack the new processor . 2 Ensure that the contacts on the bottom of the r epl acement processor are fr ee from dirt or other foreign material. 3 Align the notched edge of the re placement processor with the tab on the processor frame. See F igure 3-16. NOTICE: Use caution when removing [...]

66 Installing Sy stem Components 3 Disconnect the fan’s power cable from the system boar d by depressing the locking tab. See F igure 3-17. 4 If you are r emoving the small er card cage fan (see F igure 3-17): a P u ll up on the single release tab th at attaches the fan to the chassis. b Slide the fan toward the back panel and lift the fan out. 5[...]

Installing Sy stem Components 67 Replacing the Cooling Fans 1 Align the securing tabs on the replacement fan with the mounting holes in the system chassis. 2 Slide the fan toward the front panel until it snaps into place. 3 If you replaced the lar ger proce ssor cooling fan, replace the heat sink and shroud assembly (see "Removing the P rocess[...]

68 Installing Sy stem Components 5 P ress the tab on the battery socket to r elease the battery , then lift the battery out of the socket. See F igure 3-18. Figure 3-18. Removing and Installing the Sy stem Battery Installing the Sy stem Battery 1 Install the new battery with the "+" facing u p, and press down until it snaps into place. Se[...]

Installing Sy stem Components 69 Power Supply Removing the Power Supply CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and supp ort team. Damage due to servicing tha[...]

70 Installing Sy stem Components Figure 3-19. Removin g the Power Supply Installing the Power Supply 1 Attach the cable clamp to the new power supply . 2 Align the power supply mounting holes with the mounting holes on the back panel. 3 Slide the power supply toward the back panel until it snaps into place over the power -supply release tab. 4 Usin[...]

Installing Sy stem Components 71 7 Place the heat sink assembly onto the heat sink assembly bracket and tilt the heat sink assembly down on the system board. See F igur e 3-15. 8 Align the two captive screws with the system boar d a nd tighten them to secure the heat sink assembly to the system board. 9 Depending on your system configuratio n, conn[...]

72 Installing Sy stem Components Figure 3-20. Removing and Installing the Chassis Intrusion Switch Installing the Chassis Intrusion Switch 1 Align the chassis intrusion switch with th e securing bracket notch. See F igur e 3-20. 2 Slide the switch into the securing bracket notch. 3 Connect the switch cable to the INTRUDER connector on the system bo[...]

Installing Sy stem Components 73 Bezel Removing the Bezel CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and supp ort team. Damage due to servicing that is not autho[...]

74 Installing Sy stem Components Figure 3-21. Remov ing the Bezel Replacing the Bezel 1 Align the bezel with the chassis frame and slide it into position. 2 Attach the three bezel r elease screws to secure the bezel to the system chassis. See F igur e 3-21. 3 Replace the processor fan. See "Rep lacing the Cooling F ans" on page 67. 4 Rein[...]

Installing Sy stem Components 75 Removing the I/O P anel Assembly 1 T urn off the system and attached peripherals, and di sconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 41. 3 Remove the heat sink and shroud assembly . See "R emoving the P rocessor" on page 62. Do not remove th[...]

76 Installing Sy stem Components Replacing the I/O P anel Assembly CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and supp ort team. Damage due to servicing that is [...]

Installing Sy stem Components 77 • SA T A hard-drive data cable(s) from the SA T A connector(s) • Intrusion switch cable from the INTRUDER connector 4 Remove all expansion car ds and any attached cable s. See "Removing an Expansion Card" on page 56. 5 Remove all memory modules. See "Memory" on page 58. NOTE: Record the memor[...]

78 Installing Sy stem Components 9 Carefully route any loose cables away from the edges of the system boar d. 10 Gently slide the system board towar d the front of the system, then lift the system board up and out of the chassis. Installing the Sy stem Board 1 After removing the old system boar d, lower the new system board into the chassis, aligni[...]

T roubleshooting Y our Sy stem 79 T roubleshooting Y our Sy stem Safety First—For Y ou and Y our Sy stem T o perform certain procedures in this document, you must r emove the system cover and work inside the system. While working inside t he system, do not attempt to service the system ex cept as explained in this guide and elsew her e in your sy[...]

80 T roubleshooting Y our Sy stem T roubleshooting IRQ Assignment Conflicts Most PCI devices can share an IRQ with another de vice, but they cannot use an IRQ simultaneously . T o avoid this type of conflict, see the documentation for each PCI de vice for specific IR Q requirements. T able 4-2 lists the IRQ assignments. T roubleshooting External Co[...]

T roubleshooting Y our Sy stem 81 T roubleshooting the Video Subsy stem Problem • Monitor is not working properly . Action 1 Check the system and power co nnections to the monitor . 2 R un the appropriate online diagnostic test. See "Using Dell P owerEdge Diagnostics" on page 97. If the tests run successfully , the proble m is not r ela[...]

82 T roubleshooting Y our Sy stem 2 Examine the mouse and its cable for signs of damage. If the mouse is not damaged, go to step 4. If the mouse is damaged, continue to the next step. 3 Swap the faulty mouse with a working mouse. If the problem is resolved, r eplace the faulty mouse. See "Getting Help" on page 107 . 4 Enter the System Set[...]

T roubleshooting Y our Sy stem 83 4 T urn on the system and the reconnected device. If the problem is resolved, the USB connector might be defective. See "Getting Help" on page 107 . 5 If possible, swap the interface cable with a working cable. If the problem is resolved, r eplace the interface cable. See "Getting Help" on page [...]

84 T roubleshooting Y our Sy stem T roubleshooting a Wet Sy stem Problem • Liquid spilled on the system. • Ex cessive humidity . Action CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online[...]

T roubleshooting Y our Sy stem 85 Action CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and supp ort team. Damage due to servicing that is not authorized by D ell is[...]

86 T roubleshooting Y our Sy stem If the problem is not resolved by r eplacing the battery , see "Getting Help" on page 107 . NOTE: Some software may cause the sy stem time to speed up or slow down . If the sy stem seems to operate normally except for the time kept in the Sy stem Setup program, the problem may be caused by software rather[...]

T roubleshooting Y our Sy stem 87 • System cover , drive blank, or fron t or back filler panel is removed. • Ambient temperature is too high. • External airflow is obstructed. • Cables inside the system obstruct airflow . • An individual cooling fan is removed or has fa iled. See "T roubleshooting a F an" on page 87. T roublesho[...]

88 T roubleshooting Y our Sy stem Action CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and supp ort team. Damage due to servicing that is not authorized by D ell is[...]

T roubleshooting Y our Sy stem 89 17 If the memory problem is still indicated, repe at step 11 through step 16 for each memory module installed. If the problem persists, see "Getting Help " on page 107. T roubleshooting a Diskette Drive Problem • Error message indicates a disk ette drive problem. Action CAUTION: Many repairs may only be[...]

90 T roubleshooting Y our Sy stem 16 T urn off the system and attached peripherals, and di sconnect the system from the electrical outlet. 17 Open the system. See "Opening the System" on page 41. 18 Reinstall one of the expansion car ds you removed in step 12. See "Installing an Expansion Car d" on page 57. 19 Close the system. [...]

T roubleshooting Y our Sy stem 91 T roubleshooting an IDE T ape Drive Problem • System cannot read data from a tape in an IDE tape drive. • Diagnostic indicators or system messa ges indicate a tape drive-r elated failure. • T ape drive indicator (if applicable) does not blink during boot. Action CAUTION: Many repairs may only be don e by a ce[...]

92 T roubleshooting Y our Sy stem NOTICE: This troubleshooting procedure can destroy data stored on the hard dr ive. Before you proceed, back up all files on the hard drive. 1 R un the appropriate online diagnostics test. See "Using Dell P owerEdge Diagnostics" on page 97. Depending on the results of the diagnostics test, proceed as neede[...]

T roubleshooting Y our Sy stem 93 Action CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and supp ort team. Damage due to servicing that is not authorized by D ell is[...]

94 T roubleshooting Y our Sy stem Action CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and supp ort team. Damage due to servicing that is not authorized by D ell is[...]

T roubleshooting Y our Sy stem 95 T roubleshooting the Microprocessor Problem • Error message indicates a processor problem. • Diagnostic indicator code indicates a pr oblem with the processor or system board. • A heat sink is not installed for the processor . Action CAUTION: Many repairs may only be don e by a certified service tec hnician. [...]

96 T roubleshooting Y our Sy stem book.book Page 96 Tuesda y, August 25, 2009 1:14 PM[...]

Running the Sy stem Diagnostics 97 Running the Sy stem Diagnostics If you experience a problem with your system, run th e diagnostics befor e calling for technical assistance. The purpose of the diagnostics is to test your syst em's hardwar e without requiring additional equipment or risking data loss. If you are unable to fix the pr oblem you[...]

98 Running the Sy stem Diagnostics When to Use the Sy stem Diagnostics If a major component or device in the system does not operate properly , component failur e may be indicated. As long as the microprocessor and the sy stem's input/output devices (monitor , keyboar d , and diskette drive) ar e functioning, you can use the system diagnostics[...]

Running the Sy stem Diagnostics 99 Selecting Devices for T esting The left side of the Customize window lists devices that can be tested. Devices are grouped by device type or by module, depending on the option you select. Click the (+) next to a device or module to view its components. Click (+) on any component to view the tests that are availabl[...]

100 Running the Sy stem Diagnostics book.book Page 100 Tuesday, August 25, 2009 1:14 PM[...]

Jumpers and Connectors 101 Jumpers and Connectors This section provides specific information abou t the system jumpers and describes the connectors on the various boards in the system. Sy stem Board Jumpers CAUTION: Many repairs may only be done by a certified service technician. Y o u should only perform troubleshooting and simple repairs as autho[...]

102 Jumpers and Connectors Figure 6-1. Sy stem Board Jumpers T able 6-1. Sy stem Board Jumper Settings Jumper Setting Description PSWD (default) The password featur e is enabled. The password featur e is disabled. R TCRST (default) The configuration settings in NVR AM are retained at system boot. The configuration settings in NVRAM ar e cleared at [...]

Jumpers and Connectors 103 Sy stem Board Connectors CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized in your product documentation , or as directed by the online or telephone service and supp ort team. Damage due to servicing that is not authorized [...]

104 Jumpers and Connectors Disabling a Forgotten Password The password jumper on the system boar d enables the sy stem password featur es or disables them and clears any password(s) curr ently in use. CAUTION: Many repairs may only be don e by a certified service tec hnician. Y ou should only perform troubleshooting and simple repairs as authorized[...]

Jumpers and Connectors 105 3 Move the PSWD jumper to the disabled position. See F igure 6-1 to locate the passwor d jumper on the system board. 4 Close the system. See "Closing the System" on page 41. 5 Reconnect the system to the electri cal outlet, and turn on the system. The existing passwor ds are not disabled (erased) un til the syst[...]

106 Jumpers and Connectors book.book Page 106 Tuesday, August 25, 2009 1:14 PM[...]

Getting Help 107 Getting Help Obtaining Assistance 1 Complete the procedures in "T roubleshooting Y our System." 2 R u n the system diagnostics and recor d any information provided. 3 Make a copy of the Diagnostics Checklist (see "Dia gnostics Checklist" on page 111), and fill it out. 4 Use Dell's extensive suite of online [...]

108 Getting Help www .dell.com/la (Latin American countries) www .dell.ca (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous , and use your e-mail address as your passwor d. • Electronic Support Service support@us.dell.com apsupport@dell.com (Asian/P acific countries only) support.jp.dell.com (Japan on[...]

Getting Help 109 Dell Enterprise T raining and Certification Dell Enterprise T raining and Certification is available; see www .dell.com/training for more information. This service may not be offered in all locations. Problems With Y our Order If you have a problem with your order , such as miss ing parts, wrong parts, or incorrect billing, contact[...]

110 Getting Help Before Y ou Call NOTE: Have your Express Service Code r eady when you call. The code helps Dell 's automated-support telephone sy stem direct your call more efficiently . Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 111). If possible, turn on your system before you call Dell for[...]

Getting Help 111 Diagnostics Checklist Name: Date: Address: Phone number: Service T ag (bar code on the back of the computer): Express Servi ce Code: Return Material Authorization Number ( if provided by Dell support technician): Operating system and version: P eripherals: Expansion cards: Are you connected to a network? Y es No Network, version, a[...]

112 Getting Help Contacting Dell T o contact Dell electronically , you can access the following websites: • www .dell.com • support.dell.com (support) F or specific web addresses for yo ur country , find the appropriate co untry section in the table below . NOTE: T oll-free numbers are for use withi n the country for which they are listed. NOTE[...]

Getting Help 113 Aruba W ebsite: www .dell.com.aw E-mail: la-techsupport@dell.com General Support toll-free: 800-1578 Australi a (Sydney) International Access Code: 0011 Country Code: 61 City Code: 2 W ebsite: support.ap.dell.com E-mail: support.ap.dell.com/contactus General Support 13DELL-133355 Austria (V ienna) International Access Code: 900 Cou[...]

114 Getting Help Belgium (Brussels) International Access Code: 00 Country Code: 32 City Code: 2 We b s i t e : support.euro .dell.com T ech Support for XPS 02 481 92 96 T ech Support for all other Dell computers 02 481 92 88 T ech Support F ax 02 481 92 95 Customer Care 02 713 15 65 Corporate Sales 02 481 91 00 Fa x 02 481 92 99 Switchboard 02 481 [...]

Getting Help 115 Canada (North Y ork, Ontario) International Access Code: 011 Online Order Status: www .dell.ca/ostatus AutoT ech (automated Hardwar e and W arranty Support) toll-free: 1-800-247-9362 Customer Service (Home Sales/Small Business) toll-free: 1-800-847-4096 Customer Service (med./lar ge business, government) toll-free: 1-800-326-9463 C[...]

116 Getting Help China (Xiamen) Country Code: 86 City Code: 592 T echnical Support website: support.dell.com.cn T echnical Support E-mail: cn_support@dell.com Customer Care E-mail: customer_cn@dell.com T echnical Support F ax 592 818 1350 T echnical Support (Dell™ Dimension™ and Inspiron) toll-free: 800 858 2968 T echnical Support (OptiPlex™,[...]

Getting Help 117 Costa Rica W ebsite: www .dell.com/cr E-mail: la-techsupport@dell.com General Support 0800-012-0231 Czech Republic (P rague) International Access Code: 00 Country Code: 420 W ebsite: support.euro.dell.com E-mail: czech_dell@dell.com T echnical Support 22537 2727 Customer Care 22537 2707 Fa x 22537 2714 T echnical F ax 22537 2728 Sw[...]

118 Getting Help El Salvador We b s i t e : www .dell.com/ec E-mail: la-techsupport@dell.com General Support 800-6132 F inland (Helsinki) International Access Code: 990 Country Code: 358 City Code: 9 We b s i t e : support.euro .dell.com E-mail: fi_support@dell.com T echnical Support 0207 533 555 Customer Care 0207 533 538 Switchboard 0207 533 533 [...]

Getting Help 119 Germany (F rankfurt) International Access Code: 00 Country Code: 49 City Code: 69 W ebsite: support.euro.dell.com E-mail: tech_support_central_europe@dell.com T echnical Support for XPS 069 9792 7222 T echnical Support for a ll other Dell computers 069 9792-7200 Home/Small Business Customer Care 0180-5-224400 Global Segment Custome[...]

120 Getting Help Hong Kong International Access Code: 001 Country Code: 852 W ebsite: support.ap.dell.com T echnical Support E-mail: HK_support@Dell.com T echnical Support (Dimension and Inspiron) 2969 3188 T echnical Support (OptiPlex, Latitude, and Dell P recision) 2969 3191 T echnical Support (P owerApp™, P owerEdge™, P owerConnect™, and P[...]

Getting Help 121 Ireland (Cherrywood) International Access Code: 00 Country Code: 353 City Code: 1 W ebsite: support.euro.dell.com E-mail: dell_direct_support@dell.com Sales Ireland Sales 01 204 4444 Dell Outlet 1850 200 778 Online Ordering HelpDesk 1850 200 778 Customer Care Home User Customer Care 01 204 4014 Small Business Customer Care 01 204 4[...]

122 Getting Help Jamaica E-mail: la-techsupport@dell.com General Support (dial from within Jamaica only) 1-800-440-9205 Japan (Kawasaki) International Access Code: 001 Country Code: 81 City Code: 44 We b s i t e : support.jp.dell.com T echnical Support (servers) toll-free: 0120-198-498 T echnical Support outside of Japan (servers) 81-44-556-4162 T [...]

Getting Help 123 Korea (Seoul) International Access Code: 001 Country Code: 82 City Code: 2 E-mail: krsupport@dell.com Support toll-free: 080-200-3800 Support (Dimension, PDA, Electronics and Accessories) toll-free: 080-200-3801 Sales toll-free: 080-200-3600 Fa x 2194-6202 Switchboard 2194-6000 Latin America Customer T echnical Support (Austin, T e[...]

124 Getting Help Malaysia (P enang) International Access Code: 00 Country Code: 60 City Code: 4 We b s i t e : support.ap.dell.com T echnical Support (Dell Pr ecision, OptiPlex, and Latitude) toll-free: 1 800 880 193 T echnical Support (Dimension, Inspiron, and Electronics and Accessories) toll-free: 1 800 881 306 T echnical Support (P owerApp, P o[...]

Getting Help 125 Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20 W ebsite: support.euro.dell.com T echnical Support for XPS 020 674 45 94 T echnical Support for a ll other Dell computers 020 674 45 00 T echnical Support F ax 020 674 47 66 Home/Small Business Customer Care 020 674 42 00 Relational Customer Care 0[...]

126 Getting Help P oland (W arsaw) International Access Code: 011 Country Code: 48 City Code: 22 We b s i t e : support.euro .dell.com E-mail: pl_support_tech@dell.com Customer Service Phone 57 95 700 Customer Care 57 95 999 Sales 57 95 999 Customer Service F ax 57 95 806 Reception Desk F ax 57 95 998 Switchboard 57 95 999 P ortugal International A[...]

Getting Help 127 Singapore (Singapore) International Access Code: 005 Country Code: 65 NOTE: The phone numbers in th is section should be called from within Singap ore or Mala y sia only . W ebsite: support.ap.dell.com T echnical Support (Dimension, Inspiron, and Electronics and Accessories) t o l l - f r e e :18 0 03 9 47 4 3 0 T echnical Support [...]

128 Getting Help Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91 We b s i t e : support.euro .dell.com Home and Small Business T echnical Support 902 100 130 Customer Care 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fa x 902 118 539 Corporate T echnical Support 902 100 130 Customer Care 902 115 236 Switchboard [...]

Getting Help 129 Ta i w a n International Access Code: 002 Country Code: 886 W ebsite: support.ap.dell.com E-mail: ap_support@dell.com T echnical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics and Accessories) toll-free: 00801 86 1011 T echnical Support (P owerApp, P owerEdge, P owerConnect, and P owerV ault) toll-free: 00801 60 [...]

130 Getting Help U.K. (Bracknell) International Access Code: 00 Country Code: 44 City Code: 1344 We b s i t e : support.euro .dell.com E-mail: dell_direct_support@dell.com Customer Care website: support.euro .dell.com/uk/en/ECare/form/home.asp Sales Home and Small Business Sales 0870 907 4000 Corporate/P ublic Sector Sales 01344 860 456 Customer Ca[...]

Getting Help 131 U.S.A. (Austin, T exas) International Access Code: 011 Country Code: 1 Automated Or der-Status Service toll-free: 1-800-433-9014 AutoT ech (portable and desktop computers) toll-free: 1-800-247-9362 Hardwar e and W arranty Support (Dell TV , Printers, and Projectors ) for Relationship customers toll-free: 1-877-459-7298 Americas Con[...]

132 Getting Help U.S. V irgin Islands E-mail: la-techsupport@dell.com General Support 1-877-702-4288 V enezuela We b s i t e : www .dell.com/ve E-mail: la-techsupport@dell.com General Support 0800-100-4752 Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Nu[...]

Glossary 133 Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACP I — Advanced Configuration and P ower Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperat[...]

134 Glossary cm — Centimeter(s). cmos — Complementary metal-oxide semiconductor . component — As they relate to DMI, components include operating systems, computer systems, e xpansion cards, and peripherals that ar e compatible with DMI. Each component is made up of groups and attributes that are defined as r elevant to that component. COM n [...]

Glossary 135 expansion-card connector — A connector on the system board or riser boar d for plug ging in an expansion car d. F — F ahrenheit. FAT — File allocation table. The file system structur e used by MS-DOS to organize and k eep track of file storage. The Microsoft ® W indows ® operating systems can optionally use a F A T file system [...]

136 Glossary KBps — Kilobyte(s) per second. key combination — A command requiring you to pr ess multiple keys at the same time (for e xample, <Ctrl><Alt><Del>). kg — Kilogram(s); 1000 grams. kHz — Kilohertz. KMM — Keyboar d/monitor/mouse. KVM — Keyboar d/video/mouse. KVM refers to a switch that allows selection of the [...]

Glossary 137 NVRAM — Nonvolatile random-access memory . Memory that does not lose its contents when you turn off your system. NVRAM is used for maintaining the date, time, and system configuration information. parity — Redundant information that is associated with a block of data. partition — Y ou can divide a hard drive into multiple physica[...]

138 Glossary ROMB — R AID on motherboard. rpm — Revolutions per minute. RT C — Real-time clock. SAS — Serial-attached SCSI. SA T A — Serial Advanced T echnology Attachment. A standard interface between the system boar d and storage devices. SCSI — Small computer system interface. An I/O bus interface with faster data tran smission rates[...]

Glossary 139 TOE — TCP/IP offload engine. A technology to improve data-transfer performance o ver IP networks by allowing the operating system to offload all TCP/IP traffic to specialized hardwar e on the network adapter , while leaving TCP/IP control deci sions to the host server . UNIX — Universal Internet Exchange. UNIX, the precursor to Lin[...]

140 Glossary book.book Page 140 Tuesday, August 25, 2009 1:14 PM[...]

Index 141 Index Numerics 3.5-inch drive removing, 4 4 5.25-inch drive installing, 4 9 A admin password assigning, 3 7 changing, 3 8 deleting, 3 8 using, 3 7 alert messages, 26 B battery installing, 6 7 removing, 6 7 troubleshooting, 8 5 bezel installing, 7 4 removing, 7 3 replacing, 7 4 bezel (front drive) insert, 4 3 removing, 4 2 replacing, 4 3 C[...]

142 Index 142 Index front-panel, 1 1 H hard drive installing, 5 2 removing, 5 1 troubleshooting, 9 1 I I/O panel installing, 7 6 removing, 7 4 replacing, 7 6 indicators back-panel, 1 3 front-panel, 1 1 NIC, 1 4 insert on front drive bezel removing, 4 3 replacing, 4 4 installing 5.25-inch drive, 4 9 bezel, 7 4 CD/D VD drive, 4 9 chassis intrusion sw[...]

Index 143 removing 3.5-inch drive, 4 4 bezel, 7 3 CD/DVD drive, 4 7 chassis intrusion switch, 7 1 cooling fans, 6 5 diskette drive, 4 4 expansion car ds, 5 6 front drive bezel, 4 2 hard drive, 5 1 I/O panel, 7 4 memory , 6 0 power supply , 6 9 processor , 6 2 system battery , 6 7 system board, 7 6 tape drive, 4 7 rep la c in g bezel, 7 4 chassis in[...]

144 Index 144 Index NIC, 8 3 power supply , 8 6 SAS controller card, 9 2 serial port, 8 2 start-up routine, 7 9 system battery , 8 5 system cooling, 8 6 tape drive, 9 1 USB device, 8 2 video , 8 1 wet system, 8 4 U upgrade kits memory , 5 9 USB device connectors (back panel), 1 3 connectors (front panel), 1 1 troubleshooting, 8 2 V video connector [...]