Dell W04C manual

Dell OptiPlex 9010 All-In-One (Touch) Owner's Manual Regulatory Model: W04C Regulatory Type: W04C001[...]

Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc[...]

Contents 1 Working on Your Computer....................................................................................................... 7 Before Working Inside Your Computer ..................................................................................................................... 7 Turning Off Your Computer ...........................[...]

Removing the Input/Output Board Shield ............................................................................................................... 27 Installing the Input/Output Board Shield ................................................................................................................ 29 Removing the Power-Button Board .......[...]

6 Technical Specifications......................................................................................................... 73 7 Contacting Dell ......................................................................................................................... 79[...]

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1 Working on Your Computer Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist: • You have read the safety information that[...]

CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components. Turning Off Your Computer CAUTION: To avoid losing data, s[...]

Important Information NOTE: Avoid using the touchscreen in dusty, hot, or humid environments. NOTE: Sudden change in temperature may cause condensation on the inner surface of the glass screen, which will disappear after a short time and does not affect normal usage. 9[...]

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2 Removing and Installing Components This section provides detailed information on how to remove or install the components from your computer. Recommended Tools The procedures in this document may require the following tools: • Small flat-blade screwdriver • Phillips screwdriver • Small plastic scribe Removing the Video Electronics Standards [...]

5. Remove the screws that secure the VESA stand to the computer and lift the VESA stand away from the computer. Installing the VESA Stand 1. Align and place the VESA stand on the back of the computer. 2. Tighten the screws to secure the VESA stand to the computer. 3. Place and press the VESA cover on the computer, till it clicks into place. 4. Foll[...]

4. Lift the cover and remove it from the computer using the notches near the input/output panel. Installing the Back Cover 1. Place the cover on the back of the computer using the notches near the input/output panel. 2. Tighten the screws to secure the back cover to the computer. 3. Install the VESA stand. 4. Follow the procedures in After Working [...]

3. Lift the memory shield outwards. 4. Pry the retention clips away from the memory module until it pops up. Lift and remove the memory module from its connector. Installing the Memory 1. Align the notch on the memory-card with the tab in the system-board connector. 2. Press down on the memory module until the release tabs spring back to secure the[...]

Installing the VESA Mount Bracket 1. Align and place the bracket on the back of the computer. 2. Tighten the screws to secure the VESA mount bracket to the computer. 3. Install the: a) back cover b) VESA stand 4. Follow the procedures in After Working Inside Your Computer . Removing the Touchscreen Board 1. Follow the procedures in Before Working I[...]

Installing the Touchscreen Board 1. Tighten the screws to secure the touchscreen board to the chassis. 2. Connect all the touchscreen-board cables to the connectors on the touchscreen board and secure the latches. 3. Connect the system-board cable to the touchscreen-board cable connector. 4. Align and press the sides of touchscreen-board shield to [...]

4. Install the: a) back cover b) VESA stand 5. Follow the procedures in After Working Inside Your Computer . Removing the System-Board Shield 1. Follow the procedures in Before Working Inside Your Computer . 2. Remove the: a) VESA stand b) back cover c) VESA mount bracket 3. Remove the screws that secure the system-board shield to the computer. Lif[...]

c) system-board shield 3. Press the release latch away from the battery. The battery pops out from the socket; lift the coin-cell battery out of the computer. Installing the Coin-Cell Battery 1. Place the coin-cell battery into its slot on the system board. 2. Press the coin-cell battery downward until the release latch springs back into place and [...]

5. Lift the optical drive from the computer. 6. Remove the screws that secure the optical-drive bracket to the optical drive. Remove the optical-drive bracket from the optical drive. 19[...]

Installing the Optical Drive 1. Place the optical-drive bracket on the optical drive. 2. Tighten the screws that secure the optical-drive bracket to the optical drive. 3. Align and slide the optical drive into its slot. 4. Connect the optical-drive cable. 5. Tighten the screws that secure the optical drive to the computer. 6. Install the: a) VESA m[...]

6. For a 3.5–inch hard drive, remove the screws that secure the hard drive to the hard-drive bracket. Slide the hard drive from the hard-drive bracket. Installing the Hard Drive 1. For a 3.5–inch hard drive, slide the hard drive into the hard-drive bracket. Tighten the screws that secure the hard drive to the hard-drive bracket. 2. For a 2.5–[...]

3. Disconnect the intrusion cable from the connector on the system board. Unthread the cable from the notches on the computer. 4. Remove the screws that secure the intrusion switch to the chassis. Lift the intrusion switch and remove it from the computer. Installing the Intrusion Switch 1. Place the intrusion switch on the computer and tighten the [...]

4. Follow the procedures in After Working Inside Your Computer . Removing the Wireless Local Area Network (WLAN) Card 1. Follow the procedures in Before Working Inside Your Computer . 2. Remove the: a) VESA stand b) back cover c) VESA mount bracket d) system-board shield 3. Disconnect the WLAN cables. Remove the screws that secure the WLAN card to [...]

4. Remove the screws that secure the power-supply fan to it's chassis and lift it away from the computer. Installing the Power-Supply Fan 1. Place the power-supply fan on the computer and tighten the screws to secure it to it's chassis. 2. Align and place the fan bracket on from the computer. 3. Tighten the screw to secure the fan bracket[...]

Removing the Power Supply Unit (PSU) 1. Follow the procedures in Before Working Inside Your Computer . 2. Remove the: a) VESA stand b) back cover c) VESA mount bracket d) system-board shield e) input/output board shield f) power-supply fan 3. Press the tab and disconnect the power-supply cable from the connector on the system board. Unthread the ca[...]

Installing the Power Supply Unit 1. Place the power supply unit on the computer. 2. Tighten the screws to secure the power supply unit to the chassis. 3. Thread the cable on the hooks in the computer. 4. Connect the power-supply cable to the connector on the system board. 5. Install: a) power-supply fan b) input/output board shield c) system-board [...]

b) VESA mount bracket c) back cover d) VESA stand 4. Follow the procedures in After Working Inside Your Computer . Removing the Input/Output Board Shield 1. Follow the procedures in Before Working Inside Your Computer . 2. Remove the: a) VESA stand b) back cover c) VESA mount bracket d) system-board shield e) power-supply fan 3. Lift the input/outp[...]

5. Remove the screws that secure the input/output board shield to the chassis. Loosen the power connector and press it down the socket. 6. Flip the input/output board shield and remove it from the computer. 7. Disconnect the power-connector cable. 28[...]

Installing the Input/Output Board Shield 1. Connect the power-connector cable. 2. Place the input/output board shield on the computer. 3. Pass the power connector and fix it to the socket. Tighten the screws to secure the input/output board shield to the chassis. 4. Tighten the screws that secure the power connector to the input/output shield. 5. P[...]

Installing the Power-Button Board 1. Align and place the power-button board on the computer. 2. Connect the power-button cable to the board. 3. Install: a) back cover b) VESA stand 4. Follow the procedures in After Working Inside Your Computer . Removing the Processor Fan 1. Follow the procedures in Before Working Inside Your Computer . 2. Remove t[...]

Installing the Processor Fan 1. Place the processor fan on the computer and tighten the screws to secure the processor fan to the system board. 2. Connect the processor-fan cable to the connector on the system board. 3. Install: a) system-board shield b) VESA mount bracket c) back cover d) VESA stand 4. Follow the procedures in After Working Inside[...]

Removing the Speakers 1. Follow the procedures in Before Working Inside Your Computer . 2. Remove the: a) VESA stand b) back cover c) VESA mount bracket d) system-board shield 3. Disconnect the right and left speaker cables from the connector on the system board. Unthread the cables from the notches. 4. Remove the screws that secure the speaker to [...]

Installing the Speakers 1. Place and align the speakers on the computer. Tighten the screws to secure the speaker to the chassis. 2. Thread the cables on the notches. Connect the right and left speaker cables to the connector on the system board. 3. Install: a) system-board shield b) VESA mount bracket c) back cover d) VESA stand 4. Follow the proc[...]

5. Lift and remove the system board from the chassis. System Board Layout The following image displays the system board layout of the computer. 34[...]

1. PSU connector 2. PSU fan connector 3. Touch panel connector 4. Power button board connector 5. SATA HDD connector 6. SATA HDD power connector 7. SATA ODD power connector 8. CPU fan connector 9. SATA ODD connector 10. LVDS connector 11. 12V CPU power connector 12. Processor socket 13. Memory connector (SODIMM socket B) 14. Memory connector (SODIM[...]

3. Install: a) power-supply fan b) converter board c) input/output board shield d) power supply unit e) heat-sink assembly f) hard drive g) optical drive h) memory i) system-board shield j) VESA mount bracket k) back cover l) VESA stand 4. Follow the procedures in After Working Inside Your Computer . Jumper Settings The system's software secur[...]

NOTE: You can also use the following steps to disable a forgotten password. 1. Follow the procedures in Before Working Inside Your Computer . 2. Remove the: a) VESA stand b) back cover c) VESA mount bracket d) system-board shield e) memory f) optical drive g) hard drive h) heat-sink assembly i) power supply unit j) input/output board shield k) conv[...]

l) power-supply fan m) power supply unit n) heat-sink assembly o) processor fan p) speakers q) antenna module r) system board NOTE: The display panel should be disassembled in a clean-room environment. 3. Remove the LVDS cable by pressing the latch inwards and disconnecting it from the connector. Remove any other cables or antennae around the edges[...]

6. Lift the connector latches and disconnect the touchscreen-board cables. 7. Lift and remove the display panel from the middle frame. 39[...]

8. Remove the screws that secure the display brackets to the display panel and remove the display brackets from the display panel. 40[...]

Installing the Display Panel 1. Tighten the screws that secure the display brackets to the display panel. 2. Align the display assembly over the middle frame. 3. Connect all the touchscreen-board cables to the connectors on the display panel. 4. Affix the tape that adheres the connectors to the display panel. 5. Align the chassis over the display p[...]

m) power supply unit n) heat-sink assembly o) power-supply fan p) system board 3. Remove the screws that secure the antenna module to the chassis. Unthread the antenna cable from around the edges of the computer. Lift and remove the antenna module. Installing the Antenna Modules 1. Place the antenna module on the chassis. 2. Thread the antenna cabl[...]

a) VESA stand b) back cover c) VESA mount bracket d) touchscreen board e) system-board shield f) input/output board shield g) WLAN card h) optical drive i) hard drive j) intrusion switch k) power button board l) converter board m) processor fan n) power supply unit o) heat-sink assembly p) power-supply fan q) system board r) display panel 3. Discon[...]

d) heat-sink assembly e) power supply unit f) processor fan g) converter board h) power-button board i) intrusion switch j) hard drive k) optical drive l) WLAN card m) input/output board shield n) system-board shield o) touchscreen board p) VESA mount bracket q) back cover r) VESA stand 5. Follow the procedures in After Working Inside Your Computer[...]

3 System Setup System Setup enables you to manage your computer hardware and specify BIOS ‐ level options. From the System Setup, you can: • Change the NVRAM settings after you add or remove hardware • View the system hardware configuration • Enable or disable integrated devices • Set performance and power management thresholds • Manage[...]

Keys Navigation <Enter> Allows you to select a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop ‐ down list, if applicable. <Tab> Moves to the next focus area. NOTE: For the standard graphics browser only. <Esc> Moves to the previous page till you view the main scr[...]

Option Description • CD/DVD/CD-RW Drive • Onboard NIC (Portables enables, Desktop disables) Boot List Option • Legacy • UEFI Date/Time This option controls the system date and time. Changes to the date and time take effect immediately. • MM /DD /YY • HH: MM: SS: A/P Battery Information Displays each battery graphically with the percent [...]

Option Description USB Configuration This field configures the integrated USB controller. If Boot Support is enabled, the system is allowed to boot any type of USB mass storage devices (HDD, memory key, floppy). If USB port is enabled, device attached to this port is enabled and available for operation system. If USB port is disabled, the operation[...]

Option Description Strong Password Enable strong password - This option is disabled by default. Password Configuration This field controls the minimum and maximum number of characters allowed for the admin and system passwords. • Admin Password Min • Admin Password Max • System Password Min • System Password Max Password Bypass Allows you t[...]

Option Description • Enable CPU XD Support (selected by default) OROM Keyboard Access Allows you to determine if you access the Option Read Only Memory (OROM) configuration screens via hotkeys during boot. These settings prevent access to the Intel RAID (CTRL+I) or Intel Management Engine BIOS Extension (CTRL+P/F12). • Enable (selected by defau[...]

Table 6. Power Management Option Description AC Recovery Specifies how the computer will respond when AC power is applied after an AC power loss. You can set the AC Recovery to: • Power Off (selected by default) • Power On • Last Power State Auto On Time This option sets the time of the day when you would like the system to turn on automatica[...]

Option Description • LAN or WLAN — Allows the system to be powered on by special LAN or WLAN signals. Block Sleep This option lets you block entering to sleep (S3 state) in operating system environment. • Block Sleep (S3 state) - This option is disabled by default. Table 7. POST Behavior Option Description Adapter Warnings Allows you to enabl[...]

Option Description • Trusted Execution - This option is disabled by default. Table 9. Wireless Option Description Wireless Switch This option determines which wireless device can be controlled by the Wireless Switch. • WWAN • WLAN • Bluetooth Wireless Device Enable This option allows enabling/disabling of internal wireless devices. • WWAN[...]

Option Description ImageServer Port Allows you to specify the primary IP port of the ImageServer, which is used by the client to communicate. The default IP port is 06910 . NOTE: This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer . Client DHCP Specifies how the client obt[...]

Option Description • Memory Information — Displays Memory Installed, Memory Available, Memory Speed, Memory Channels Mode, Memory Technology, DIMM A Size, and DIMM B Size . • PCI Information — Displays SLOT1 . • Processor Information — Displays Processor Type, Core Count, Processor ID, Current Clock Speed, Minimum Clock Speed, Maximum C[...]

Option Description • Disabled — The internal LAN is off and not visible top the operating system. • Enabled — The internal LAN is enabled. • Enabled w/PXE (selected by default) — The internal LAN is enabled (with PXE boot). • Enabled w/ImageServer — The internal LAN is enabled (with ImageServer boot). SATA Operation This option conf[...]

Table 15. Security Option Description Admin Password This field lets you set, change, or delete the administrator (admin) password (sometimes called the setup password). The admin password enables several security features. The drive does not have a password set by default. • Enter the old password • Enter the new password • Confirm the new p[...]

Option Description Password Change Allows you to determine whether changes to the system and hard disk passwords are permitted when an administrator password is set. • Allow Non-Admin Password Changes (selected by default) TPM Security This option lets you control whether the Trusted Platform Module (TPM) in the system is enabled and visible to t[...]

Table 16. Secure Boot Option Description Secure Boot Allows to Enable/Disable Secure Boot. Expert Key Management This gives the choice of Expert Key Management and Custom Mode Key Management. • Expert Key Management • Enable Custom Mode • Custom Mode Key Management • PK • KEK • db • dbx Table 17. Performance Option Description Multi C[...]

Option Description • Power On • Last Power State Auto On Time This option sets the time of the day when you would like the system to turn on automatically. Time is kept in standard 12-hour format (hour:minutes:seconds). The startup time can be changed by typing the values in the time and A.M./P.M. fields. • Disabled — The system will not au[...]

Option Description • Block Sleep (S3 state) - This option is disabled by default. Table 19. POST Behavior Option Description Numlock LED Specifies if the NumLock function can be enabled when the system boots. • Enable Numlock (default) Keyboard Errors Specifies whether keyboard related errors are reported when it boots. • Enable Keyboard Erro[...]

Option Description • Bluetooth Table 22. Maintenance Option Description Service Tag Displays the service tag of your computer. Asset Tag Allows you to create a system asset tag if an asset tag is not already set. This option is not set by default. SERR Messages Controls the SERR message mechanism. Some graphics cards require that the SERR message[...]

Option Description Client SubnetMask Displays the subnet mask of the client. The default setting is 255.255.255.255 . NOTE: This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer and when Client DHCP is set to Static IP . Client Gateway Displays the gateway IP address for the[...]

System and Setup Password You can create a system password and a setup password to secure your computer. Password Type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. CAUTION: The password features provide[...]

Deleting or Changing an Existing System and/or Setup Password Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked. To enter the System Setup, press <F2&g[...]

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4 Diagnostics If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technical assistance. The purpose of running diagnostics is to test your computer's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel [...]

Customers can test the health of the power system by pressing the test button. The button is lit by a signal in the power supply called Power_Good (PG). When the +3.3v, +5v, and +12v rails are up and within specification, the PG signal turns on, lighting the self-test LED. By removing the cable harness in units that do not pass this test, you can i[...]

5 Troubleshooting Your Computer You can troubleshoot your computer using indicators like Diagnostic Lights, Beep Codes, and Error Messages during the operation of the computer. Important Information NOTE: Avoid using the touchscreen in dusty, hot, or humid environments. NOTE: Sudden change in temperature may cause condensation on the inner surface [...]

Blinking Amber Power LED Problem Description 2,6 The processor may be faulty. 2,7 The memory may be faulty. Reseat the memory or install a different memory module. 3,1 The video device or subsystem may be faulty. 3,2 The video subsystem may be faulty. 3,3 No memory module was detected. 3,4 The storage device may be faulty. 3,5 The memory may not be[...]

Message Description the F1 key to continue, F2 to run the setup utility. No boot device available No bootable partition on the hard drive, a cable or connector is loose, or no bootable device exists. • If the hard drive is your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a boot dev[...]

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6 Technical Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start (Start icon) → Help and Support , and then select the option to view information about your computer. Table 25. System Information Feature Specification Processor type • Intel Dual Core • Intel Core i3 [...]

Table 28. Audio Feature Specification Controller Intel High Definition Audio with Waves MaxxAudio3 Speaker single 8-ohms speakers in both the left and right speaker assembly (5 W average per channel) Internal speaker amplifier up to 15 W per channel Internal microphone support dual digital microphone Volume controls Volume up/down buttons, program [...]

Table 33. Ports and Connectors Feature Specification Audio: • one line-out connector • one audio input/microphone port • one headphone port Network adapter one RJ45 connector USB 2.0 four USB 3.0 four Video 15-pin VGA connector HDMI one 19-pin output port Media card reader one 8-in-1 slot Table 34. Power Feature Specification Frequency 50 Hz [...]

Table 37. Physical Dimensions Feature Specification Width 574.00 mm (22.60 inches) Height 440.40 mm (17.34 inches) Depth: Without basic stand 68.00 mm (2.68 inches) With basic stand 220.00 mm (8.66 inches) Weight: Without basic stand 7.34 kg – 9.00 kg (16.18 lb – 19.84 lb) With basic stand 9.34 kg – 11.20 kg (20.59 lb – 24.69 lb) NOTE: The [...]

Table 39. Environmental Feature Specification Temperature range: Operating 10 °C to 35 °C (50 °F to 95 °F) Storage –40 °C to 65 °C (–40 °F to 149 °F) Relative humidity (maximum): Operating 10% to 90% (non-condensing) Storage 10% to 95% (non-condensing) Maximum vibration: Operating 0.66 GRMS Storage 1.30 GRMS Maximum shock: Operating 110[...]

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7 Contacting Dell To contact Dell for sales, technical support, or customer service issues: 1. Visit support.dell.com. 2. Verify your country or region in the Choose a Country/Region drop-down menu at the bottom of the page. 3. Click Contact Us on the left side of the page. 4. Select the appropriate service or support link based on your need. 5. Ch[...]