DeWalt SBX IP 320 manual

SBX IP 320 Phone User Guide Phone User Guide SBX IP 320[...]

1 - 2 : SBX IP 320 Phone User Guide Vertical Communicatio ns, Inc. reserves the right to revise t his publication and to make changes in c ontent without noti ce. © 2008 by Vertical Communicatio ns, In c. All rights reserved. This publication contains prop rietary and confidential in fo rmation of Vertical Com - munications, Inc. The contents of t[...]

1 - 3 : SBX IP 320 Phone User Guide REVISION HIST ORY Release Date Documentation Changes Page No. 2.0 07-08 A "91 1 Feature" is added. 1-5 A "Reply to Message" feature is added. 2-63 A "Message Forward Enha ncement" feature is added. 2-63 A "Park and Page" feature is added. 2-53 A "Mailbox Buttons" [...]

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SBX IP 320 Phone User Guide Content s Chapter 1 Introduction How To Use This Guide - - - - - - - - - - - - - - - 1-2 SBX Phone Features - - - - - - - - - - - - - - - - - - - - - 1-2 Specific Phone Model Information and Featu r es - 1-2 Getting Help - - - - - - - - - - - - - - - - - - - - - - - 1-3 Your System Administrator- - - - - - - - - - - - - [...]

TOC - ii Contents SBX IP 320 Phone User Guide Using Phone Features and Functions - - - - 2-31 Alarm (Wake Up Program) - - - - - - - - - - - - - - - - 2-31 Automatic Called Number Redial - - - - - - - - - - - 2-33 Call Log - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-34 Callback - - - - - - - - - - - - - - - - - - - - - - - - - - - - [...]

TOC - iii Contents SBX IP 320 Phone User Guide Chapter 3 Using the 8- Button Digit al Phone Using the Basics - - - - - - - - - - - - - - - - - - - - 3-2 What’s on the 8-Button Digital Phone - - - - - - - - - 3-2 Using the Display - - - - - - - - - - - - - - - - - - - - - - - 3-4 Message Waiting and Call Back Indica tor Lights - 3-4 Fixed, Pre-pro[...]

TOC - iv Contents SBX IP 320 Phone User Guide Chapter 4 Using a Single Line T elephone (SL T) Using the Basics - - - - - - - - - - - - - - - - - - - - 4-2 Making and Answering Calls - - - - - - - - - - - - - - - 4-2 Using Hold - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-3 Transferring Calls - - - - - - - - - - - - - - - - - - - - - - [...]

TOC - v Contents SBX IP 320 Phone User Guide Appendix A User Programming Map Using the Map - - - - - - - - - - - - - - - - - - - - - A-1 Map - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A-2 Index Phone Featur es 8-Button Digital Phones - - - - - - - - - - - - - IND-1 24-Button Digital Phones - - - - - - - - - - - - IND-2 Single[...]

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SBX IP 320 Phone User Guide Chapter 1 Introduction Thank you for purchasing a V ertical Communications phone. All SBX phones are multifunctional and sp ecifically designe d for use with the V ertical SBX system. This chapter provides yo u with information that applies to all phone models, and includes: • How to Use this Guide - see page 1-2 • G[...]

1 - 2 How To Use This Guide Chapter 1: Introduc tion SBX IP 320 Phone User Guide How T o Use This Guide This guide provide s a comprehensive description of each type of phone and its functionality . Depending upon the type of phon e you have (digital or single line/SL T), you will ne ed to review the basic information in the chapters designated for[...]

Getting Help 1 - 3 Chapter 1: Introduc tion SBX IP 320 Phone User Guide Getting Help If you need informati on that is not included in this guide, you can get help from either of the following sources: Y our System Administrator Y our first line of support is your Syst em Administrator . This person should be able to provide you with any additional [...]

1 - 4 Connecting Your Phone Chapter 1: Introduc tion SBX IP 320 Phone User Guide Connecting Y our Phone Connecting a Digit al Phone The diagram and information below apply to both the T wenty-four and Eight Button Digital Phones. A - Connect the telephone cord (curly cord) to the handset and the other end to the handset jack at the bottom of the te[...]

911 Feature 1 - 5 Chapter 1: Introduc tion SBX IP 320 Phone User Guide 91 1 Feature If your System Administrator has pre- p rogrammed it, your phone may h ave a Flex button designated specific ally for 9 1 1 calls. If you use this bu tton to place a call to 91 1 w hen all lines are busy , an acti ve call is dropped, so that the 91 1 call can be pla[...]

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SBX IP 320 Phone User Guide Chapter 2 Using the 24-Button Digit al Phone This chapter describes the specific features of the SBX 24-Button Digital phones. Included in this chapter: • Using the Basics - see page 2-2 • Customizing Y our Phone - see page 2-19 • Using Features and Functions - see page 2-31[...]

2 - 2 Using the Basics Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Using the Basics This section will provide you with ba sic information including th e followi ng: • What’s on the 24-Button Digital Phone - see below • Using the Display - see page 2-4 • Making and Answering Outside Calls - page 2-12 • Using t[...]

Using the Basics 2 - 3 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Phone Buttons and Features Feature Used to... 1 Headphone Jack speak to a caller when using a hea dset instead of holding the handset. 2 Handset answer/make internal or external calls. 3 S peaker hear the other party during a call without using the ha[...]

2 - 4 Using the Basics Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Using the Display The display provide s you with basic i nformation about the current status of your phone (idle, busy , call forwarding). Y ou can also use the display to make some basic programming changes to your station, as well as to make selection[...]

Using the Basics 2 - 5 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Sof t Buttons The three Soft Buttons are located under the LCD . The function of each button changes, according to call status and progress. Example: Y ou call a busy extension, the busy status will appear on the display along with the options availab[...]

2 - 6 Using the Basics Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide CON F when the phone is idle or when you dial or answer a call. to initiate conference calls between yourself and 2 or more participants. DEL ALL in the Call Log. to delete all items in the log. DEL CUR in the Call Log. to delete the current item. DELET[...]

Using the Basics 2 - 7 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide (continued on next page) OK on various option screens. to accept the currently displayed option or setting. PA U S E in some of the Forwarding settings. if you need to have these to dial the number (for example to add a pause to a number to which you [...]

2 - 8 Using the Basics Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Nav Button This button on th e twe nty-four butt on phone allows you to select or scroll through multiple items or options on the display . Multiple items often are indicated by an arrow (left or right) as shown on the examples below . Press the navigat[...]

Using the Basics 2 - 9 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Station Programming Menu Overview The following show s the menu s availabl e for programming features on the 24-Button phone. These menus are s hown thro ughout this chapter wh en describing the procedures to program specific fe atures and function. 1[...]

2 - 10 Using the Basics Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Message W ait and Callb ack Indicator Light s The Message Wait light lets you know that a voice mail me ssage is has been left in your mailbox. Th e Callback li ght ind icates whether or not a Call back request has been plac ed on you r phone (see page[...]

Using the Basics 2 - 11 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Fixed, Pre-programmed, & Flex Buttons The phone described in this guid e has both Fixed, Pre-pr ogrammed (sometimes also known as F eature), and Flex buttons. These bu ttons are used to access and perform various tasks and fun ctions. Some may be[...]

2 - 12 Using the Basics Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Making and Answering Calls • Internal calls are also known as Intercom cal l s . Th e s e ar e calls that originate or that you make to anot her st ation within your phone system. • External calls are those tha t originate from or that you make to [...]

Using the Basics 2 - 13 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Answering Calls Aside from using the handset or speake rphone (when available), the operation of the digital phones is quite basic. Answer an Internal (Intercom) Call Lift the handset. OR Press SPEAKER* . Answering an External Call 1. Lift the handse[...]

2 - 14 Using the Basics Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Switch between Handset and Speaker T o switch from Handset to Speaker Mode While on a call: 1. Press the line or SPEAKER . 2. Place the handset on hook to transi tion the call from the handset to the speaker mode. NOTE: If you press line or S peaker an[...]

Using the Basics 2 - 15 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Using the Headset (vs. S peaker) Mode Set the Headset Mode If you want to use a headset instead of the speaker for ha ndsfree conversations, you will need to switch to the headset mode. In addition, wh en you want to again use th e speaker instead of[...]

2 - 16 Using the Basics Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Using the Headset Once you set the headset mode, you ca n toggle between the handset and the headset in the sa me way you toggle between the handset and speaker (see “Switch between Handset and S peaker” on page 2-14 ). Press SPEAKER to toggle betw[...]

Using the Basics 2 - 17 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide 12. Press the NEXT soft button to toggle between the EAR/M IC OFF and ON . 13. Press the OK soft butt on to save the setting. Using a Headset with a 2.5mm Jack (Ear/Mic) See “Using a Headset with a 2.5mm Jack (Ear/Mic)” on page 2-17 . Adjusting t[...]

2 - 18 Using the Basics Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide T ransferring Calls Y ou can perform both screened and unscreened tra nsfers, as well as direct transfer to a voice mailbox: • Screened T r ansfers: Allows you to announce a ca ll to the destin ation station before completing the transfer . • Unscr[...]

Customizing Your Phone 2 - 19 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Customizing Y our Phone The following pages provide details about customizing your phone. This includes designating: • A S tation Name - see below • A S tation Greeting for Incoming Calls - see page 2-23 • Ring T ypes for Incoming Calls -[...]

2 - 20 Customizing Your Phone Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide 5. Enter the name you want to have appear on the displ ay (see “Enterin g Characters for Displ ay Entries” on page 2-20 ). 6. Press HOLD/SAVE to save the entry . - The name will no w appear on your display . Entering Characters for Display En[...]

Customizing Your Phone 2 - 21 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Setting Y our Password V arious opti ons and selections ava ilabl e on your phone require that you enter a password. In order to make the password easy for you to remember , you can create and/or change your passwor d using the procedures be lo[...]

2 - 22 Customizing Your Phone Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide 7. Press OK . 8. Use the dialpad to enter the new password (3 to 1 1 digits). 9. Press OK to save your password. Changing Y our Password 1. Use on the Nav Button to access the Programming Menu. 2. Press the OK soft button t o select the BASIC PR [...]

Customizing Your Phone 2 - 23 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide 7. Use the dialpad to enter the current password new password (3 to 1 1 digits) - See IMPORT ANT note on pag e 2- 21). 8. Press the OK soft button t o save your new password. Recording Y o ur St ation Name (V oice T itle) Record or change your [...]

2 - 24 Customizing Your Phone Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Setting Ring T ypes Use this feature to set different ring ty pe s for your incoming interco m calls and external (CO) calls. This allows you to instantly know if you a re receiving an intercom call or a call from an outside source. 1. Use on the[...]

Customizing Your Phone 2 - 25 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Setting the HTP Mode Y ou can set your phone to handle incoming calls in any of the various wa ys: • Handsfree Mo de - Y ou will hear three bursts of tone and an announcement. Reply handsfree (using the mic and speaker) or lift handset. The c[...]

2 - 26 Customizing Your Phone Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide When you see the HTP Mo de you want to use: 7. Press the OK soft button t o save the setting. - The currently selected setting will appear on the display . Using Pre-Selected Display Messages Y ou can set a message on your display that will appea[...]

Customizing Your Phone 2 - 27 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Setting a Pre-Selected Message 1. Use on the Nav Button to access the Programming Menu. 2. Use on the Nav Button to scroll to the ADVA NC ED PROG R AM option. 3. Press the OK soft button t o select the ADVAN CED PROG R AM option. 4. Use the on [...]

2 - 28 Customizing Your Phone Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide If Y ou Select a Message that Requires a Phone Number , Date, or Time Input 8. Use the dialpad to enter phone numbers, dates, and times. NOTE: For dates, you need to use two digi t s for the month and day . - For times, you need to use two digits[...]

Customizing Your Phone 2 - 29 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Creating a Custom Message Contact your System Administrator to se e if your phone is allowed to create custom messages. Follow steps 1 to 6 above to select the User Custom Message option. 7. Enter the message you want to have displayed (see “[...]

2 - 30 Customizing Your Phone Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Programming Flex Buttons If you have access to the Flex Button programming optio n, you can assign different t asks to any Flex button on your phone (see “Fixed, Pre-programmed, & Flex Buttons” on page 2-1 1 ). Note: Contact your System A[...]

Using Phone Featur es and Functions 2 - 31 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Using Phone Features and Functions Alarm (W ake Up Program) Y ou can set up an alarm or reminder on your phone. This feature can be programmed to activate one time or be pro grammed to repeat daily . If you are on a call when the a[...]

2 - 32 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide If you only want the alarm to go off for a single time: 7. Press #, otherwise, go to step 8. IMPORTANT: If you do not press #, the alarm will go off at the same time each day as you have set. Once you have completed the time alarm tim[...]

Using Phone Featur es and Functions 2 - 33 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Automatic Called Number Redial ACNR automatically dials a number until the target answers (see Note below). While on a call (where no one answered): 1. Use on the Nav Button to set automati c called number redial. 2. Hang up. Note:[...]

2 - 34 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Call Log The Call Log fea ture allows you to view a log of the last several incoming and outgoing calls, to and from your station. In addition, an y "lost calls" will be included in the list. Y ou can scroll thro ugh the lis[...]

Using Phone Featur es and Functions 2 - 35 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Using the Lost Call List Follow steps 1 and 2 to get the Lost Call option (if you scroll past the first two lists, you will see the third option - Lost Call). When you see the Lost Call option: 3. Press the OK soft button t o displ[...]

2 - 36 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide • Press the DEL ALL sof t button to delete all numbers from the Lost Call list, then press HOLD/SAVE to confirm the deletion. • Press the SA VE soft button to save the number as a Speed Dial/Bin number , enter the S pe ed Bin numb[...]

Using Phone Featur es and Functions 2 - 37 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Callback Callback can be used to call back an internal caller that has left you a message. In addition, if you try to access an outside line (by dialing the acce ss code: usually 9), you can use Callback to alert you wh en an ou ts[...]

2 - 38 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Camp-On Camp-On allows you to set your phone to automa tically call back a station that is busy . The Camp-On setting will also be displayed on the bu sy station’s display . Note: Also see “Setting the HTP Mode” on page 2-25 . W[...]

Using Phone Featur es and Functions 2 - 39 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Conference Y ou can establish a Conference with up to 15 internal and/or external particip ants. IMPORT ANT: Y our System Administrator may adjust or limit. Contact your System Administrator for more information as the number of pa[...]

2 - 40 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Do Not Disturb (DND) Do Not Disturb (DND) prevents your phone from ringing. It also blocks pages and voice calls. Callbacks from calls le ft on Hold, Park, a nd Camp-On will still ring your phone . • Using the Do Not Disturb button,[...]

Using Phone Featur es and Functions 2 - 41 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Forward Calls Use Forward to redirect your calls to another extensio n or phone number. There are several Call Forward options. Overview of Forwarding Calls 1. Press SPEAKER . 2. Y ou will hear the dial tone. 3. Press FW D to acces[...]

2 - 42 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide When Entering a n OFF-NET Destination (CO BTN/SPD-BIN) • Press a flex/line (CO) button for off-net forwarding (optional). • Enter a station (000 to 099) or system (2000 to 2499) speed bin number . Selecting a Forward T ype After y[...]

Using Phone Featur es and Functions 2 - 43 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide 2 = BUSY FORW ARD Have your call s forwarded to another destination w hen your phone is busy (that is, when you are on another call), or when DND is enabled on yo ur phone. Press 2 for BUSY FORW ARD , then enter the destination ext[...]

2 - 44 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide 6 = NO ANS FORW ARD TO OFF-NE T - Phone Number Have your calls to forward to an external phone number (such as your home or cell phone ) if there is no answer at your phone. Press 6 for NO ANS FORW ARD T O OFF-NET , then press the CO [...]

Using Phone Featur es and Functions 2 - 45 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide HotDesk If you are set up with a "HotDesk", it al lows you to share a 24-button digital phone with others while maintaining your own settings a nd log in information. The station used for HotDesk pu rposes may also be ref[...]

2 - 46 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide 6. Press the OK soft button. 7. Enter the password. 8. Press the OK soft button. - The station information that corresponds to your HotDesk log in will appear on the display: T o Log Ou t: Follow steps 1 to 4 above. 5. Make sure the L[...]

Using Phone Featur es and Functions 2 - 47 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Leave a Message (MSG) This is very similar to Camp-On (see page 2-38 ). Y ou can use this feature to let a busy station know you have called or leave a message on thei r di splay . T o Let a Busy S tation Know Y ou Called When you [...]

2 - 48 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide T o Join the conversa tion Once you have followed the steps above to monitor a conversation: 4. Press JOIN to participate in the conversation. T o End Mon itoring Once you have followed the steps above to monitor and/or join a convers[...]

Using Phone Featur es and Functions 2 - 49 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Paging Pages must be made using the hand set. Note: Y our station may or may not allow you to page (either internal or external zone paging). However , even if you cannot initi ate a page from your station you may still answer a Me[...]

2 - 50 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Meet-Me Page One user can initiate a page directed at another (specific) us er . The user that is paged can then respond from any statio n, an d be directl y connected to the paging p arty for a private conversation (suc h as when a u[...]

Using Phone Featur es and Functions 2 - 51 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Respond to a Meet-me Page 1. Lift the handset. 2. Dial 544 (Meet-me Page code). OR In case o f Nomad IP Dial 544, th en pre ss th e SE ND sof t button. -O R If a Meet-Me soft button appears on your display: Press the MEET ME soft b[...]

2 - 52 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Parking There are two ways that Park can be set up on your system. Contact your Administrator to find out if you have the followin g. • System Park • Park and Page System Park Y ou can place a call in a “parking sl ots” availa[...]

Using Phone Featur es and Functions 2 - 53 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Park and Page This feature allows a caller reachi ng a mailbox to select an option to be placed into a system park st ate (see above), then have the mailbox user paged. IMPORT ANT: Contact your System Administrator to find out if t[...]

2 - 54 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Phone Book/Dial by Name Y ou can use this feature to easily find and dial n umbers that are stored in the system and on your phone: Dial by Inte rcom (ICM) name, St ation (ST A) name, or by System (SYS) name. Note: Also see “Program[...]

Using Phone Featur es and Functions 2 - 55 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide PickUp Y ou can pick up a ca ll on any extensi on within your call PickUp group. Note: Y ou must be part of a PickUp Group in order to pick up calls to that group. Contact your System Administrator to find out if you are a member o[...]

2 - 56 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide Once you confirm that this is the nu mber you want to call: 2. Press the OK soft button t o call the number listed. OR If this is not the number you want to dial: Use down on the Nav Button to view scroll through other recently dialed[...]

Using Phone Featur es and Functions 2 - 57 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide T o Dial by Speed Name Once you have pressed the SPEED soft button as shown above: 3. Use on the Nav Button to scroll between DIAL BY ST A SPD NAME or DIAL BY SYS SPD NAME option. 4. Press the OK soft button t o select the "DI[...]

2 - 58 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide 4. Enter the three-digit speed dial BIN number (for example, 007). - This is the number that will be associated with the actual phone number to be dialed. 5. Enter the number that you want to have dialed wh en the designated BIN numbe[...]

Using Phone Featur es and Functions 2 - 59 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide T wo-W ay Recording (optional) Note: It is likely that only certain phone s within your phone system have the rights to the use of this feature. This feature records the currently active call and saves it as a .wav file to a voice [...]

2 - 60 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide User Programming There are several additional items which can be programmed for your specific station. Some items can be programmed using the procedure below as well as using page 2-19 . However , certain features must be programmed u[...]

Using Phone Featur es and Functions 2 - 61 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide V oice O ver This feature allows you, while on a current call, to simultaneously accept an "announcement" from a station that has camped-on to your extension (see “Camp-On” on page 2-38 ). Y ou can converse with the c[...]

2 - 62 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide V oice M ail When you have a new voice mail message, you r Message Wait Lamp (see pag e “Message W ait and Callback Indicator Lights” on page 2-10 ) will be lit. Hint: Also see “Setting Y our Password” on page 2-21 , and “Re[...]

Using Phone Featur es and Functions 2 - 63 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Use Add, Rewind, or CallBack Options While listening to the current message: Use on the Nav Button to display another set of options for the current message.Press the ADD soft button if you are replying to a message and want to add[...]

2 - 64 Using Phone Features and Functions Chapter 2: Usin g the 24-Button Digital Phone SBX IP 320 Phone User Guide T o add your comment to the message Y ou can add your own comment to the message being forwarded: Example: "Please respond to the following message th at wa s accidentally left in my mailbox." ). 3. Press the ADD soft button[...]

Using Phone Featur es and Functions 2 - 65 Chapter 2: Using the 24- Butt on Digital Pho ne SBX IP 320 Phone User Guide Mailbox Buttons This feature allows you to assign Flex bu ttons (see page “Programming Flex Buttons” on p age 2-30 ) as V oice Mail "buttons" to represent other voice mailboxes within your p hone system. Y ou can acce[...]

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SBX IP 320 Phone User Guide Chapter 3 Using the 8-Button Digit al Phone This chapter describes the specific features of the SBX 24-Button Digital phones. Included in this chapter: • Using the Basics - see page 3-2 • Using Features and Functions - see page 3-8[...]

3 - 2 Using the Basics Chapter 3: Usin g the 8-Button Digital Phone SBX IP 320 Phone User Guide Using the Basics This section will provide you with ba sic information including fo llow ing: • What’s on the 8-Button Digital Phone - see below • Using the Display - see page 3-4 • Making and Answering Outside Calls - page 3-6 What’ s on the 8[...]

Using the Basics 3 - 3 Chapter 3: Using the 8-Button Digital Phone SBX IP 320 Phone User Guide Phone Buttons and Fea tures Feature Used to... 1 Headphone Jack speak to a caller when using a headset instead of holding the handset. 2 Handset answer or place an internal or external ca ll. 3 LCD Display display phone status information, dialing directo[...]

3 - 4 Using the Basics Chapter 3: Usin g the 8-Button Digital Phone SBX IP 320 Phone User Guide Using the Display The display provide s you with basic i nformation about the current status of your phone (idle, busy , call forwarding). Y ou can also use the display to make some basic programming changes to your station, as well as to make selections[...]

Using the Basics 3 - 5 Chapter 3: Using the 8-Button Digital Phone SBX IP 320 Phone User Guide A new message for the VMIB or external voice mail is defined as a message in the mailbox which has not yet been played to the subscriber . A saved message is defined as a messa ge in the mail box which has been played to the subscri ber, but has not been [...]

3 - 6 Using the Basics Chapter 3: Usin g the 8-Button Digital Phone SBX IP 320 Phone User Guide Making and Answering Calls • Internal calls are also known as Intercom cal l s . Th e s e ar e calls that originate or that you make to anot her st ation within your phone system. • External calls are those tha t originate from or that you make to a [...]

Using the Basics 3 - 7 Chapter 3: Using the 8-Button Digital Phone SBX IP 320 Phone User Guide Answering Calls Aside from using the handset or speake rphone (when available), the operation of the digital phones is quite basic. Answer an Int er na l (Intercom) Call Lift the handset. OR Press SPEAKER * . Answering a n External C all 1. Lift the hands[...]

3 - 8 Customizing Your Pho ne Chapter 3: Usin g the 8-Button Digital Phone SBX IP 320 Phone User Guide Customizing Y our Phone The following provides details about cu stomizing your phone. This includes: Recording Y our S tation Name (V oice Title) - see below Setting/Changing Y our St ation Password V arious opti ons and selections ava ilabl e on [...]

Customizing Your Phone 3 - 9 Chapter 3: Using the 8-Button Digital Phone SBX IP 320 Phone User Guide Record Y our St ation Greeting Y ou can record the greeting that your call ers will here if they re ach your voice mail because your phone is busy or because you are away . Note: This feature applies to in-ski n voice mail (VMIB) systems only . Cont[...]

3 - 10 Using Phone Features and Functions Chapter 3: Usin g the 8-Button Digital Phone SBX IP 320 Phone User Guide Using Phone Features and Functions Call Wait (Camp-On) Camp-On allows you to set your phone to automa tically call back a station that is busy . After receiving st ation busy tone: 1. Press 6 . - A Camp-on tone sounds. When the other e[...]

Using Phone Featur es and Functions 3 - 11 Chapter 3: Using the 8-Button Digital Phone SBX IP 320 Phone User Guide PickUp Extension Y ou can pick up a call ringing on a specific extension in your area. T o Pick Up an Incom ing Call o n a Speci fic Extens ion: 1. Lift your handset or press SPEAKER . 2. Press 7. 3. Enter the extension number of the r[...]

3 - 12 Using Phone Features and Functions Chapter 3: Usin g the 8-Button Digital Phone SBX IP 320 Phone User Guide Speed Dial Numbers S peed Dials can be programmed to dial directly to another person’s phone number (for external calls) or extensi on (for internal calls. Y our System Administrator may have speed dial numbers programmed for use by [...]

Using Phone Featur es and Functions 3 - 13 Chapter 3: Using the 8-Button Digital Phone SBX IP 320 Phone User Guide User Programming There are several items which can be pr ogrammed for your specific station. Review the Menu map shown in Appendix A for the l ocation of each feature and its options. T o Access and Navigate In User Programming From yo[...]

3 - 14 Using Phone Features and Functions Chapter 3: Usin g the 8-Button Digital Phone SBX IP 320 Phone User Guide V oice Mail When you have a new voice mail message, you r Message Wait Lamp (see pag e “Message W aiting and Call Back Indicator Lights” on page 3-4 ) will be lit. Hint: Also see “Customizing Y our Phone” on page 3-8 for inform[...]

SBX IP 320 Phone User Guide Chapter 4 Using a Single Line T elephone (SL T) This chapter describes the features available on a Single Line T elephone (SL T) when used on the SBX phone system. Included in this chapter: • Using the Basics - see page 4-2 • Customizing Y our Phone - see page 4-4 • Using Features and Functions - see page 4-8[...]

4 - 2 Using the Basics Chapter 4: Usin g a Single Line Telephone (SLT) SBX IP 320 Phone User Guide Using the Basics The following procedures provid e you with the basic information you need to make, answer , and transfer calls, as well as put cal ls on hold . Y ou’ll al so find out how to use the Message Wait feature. Note: It is recommended th a[...]

Using the Basics 4 - 3 Chapter 4: Using a Single Line Teleph one (SLT) SBX IP 320 Phone User Guide Using Hold Place an External Call on Hold While connected to an external call : 1. Press the hook-switch. 2. Dial 560. Retrieve a Held Out side Call 1. Lift handset. 2. Dial 8 # and CO line number (01-12). OR If you don’t remember the held CO number[...]

4 - 4 Customizing Your Pho ne Chapter 4: Usin g a Single Line Telephone (SLT) SBX IP 320 Phone User Guide Message W aiting 1. Lift the handset. 2. Dial the target extension number . 3. Press the hook-switch. 4. Dial 556. 5. Hang up. Customizing Y our Phone Programming Y our St atio n Name Y ou can designate a " name" for your station. Thi[...]

Customizing Your Phone 4 - 5 Chapter 4: Using a Single Line Teleph one (SLT) SBX IP 320 Phone User Guide Extension Number Prompt 1. Lift the handset. 2. Dial 563. After the confirmation tone sounds: 3. Enter 63. - The extension number prompt plays: "This extension is XXXX." . Extension St atus Prompt 1. Lift the handset. 2. Dial 563. Afte[...]

4 - 6 Customizing Your Pho ne Chapter 4: Usin g a Single Line Telephone (SLT) SBX IP 320 Phone User Guide Recording a Paging Message This allows a caller to page you if th ey reach your vo ice mail. Y our message will instruct th em as to how to send a page to you. Contact your System Administrator for more information. 1. Lift the handset. 2. Dial[...]

Customizing Your Phone 4 - 7 Chapter 4: Using a Single Line Teleph one (SLT) SBX IP 320 Phone User Guide Setting Pre-selected Messages Y ou can set a message on your display that will appear on the display of any other station within your system. Note: Contact your System Administ rator for more information. Set a Message 1. Lift the handset. 2. En[...]

4 - 8 Using Features and Function s Chapter 4: Usin g a Single Line Telephone (SLT) SBX IP 320 Phone User Guide Using Features and Functions Account Codes An account code is used to identify o u tgoing (external) call s fo r accounting and billing purposes. Account code are used fo r each station so that your company can identify and bill (where ap[...]

Using Features and F unctions 4 - 9 Chapter 4: Using a Single Line Teleph one (SLT) SBX IP 320 Phone User Guide Call W aiting If you are on a call, you may get an alert that another call er is trying to reach you. If Call Waiting is enabled on your phone, you wil l hear a short tone d uring a conversation to indicate another call is waitin g: When [...]

4 - 10 Using Features and Functions Chapter 4: Usin g a Single Line Telephone (SLT) SBX IP 320 Phone User Guide Do Not Disturb (DND) Setting DND 1. Lift the handset. 2. Dial 553. 3. Hang up. Cancel Do Not Disturb 1. Lift the handset. 2. Dial 559. 3. Hang up. Forward Use Forward to redirect your calls to another extensio n or phone number. Overview [...]

Using Features and F unctions 4 - 11 Chapter 4: Using a Single Line Teleph one (SLT) SBX IP 320 Phone User Guide When Entering a n OFF-NET Desti nation: • Enter a telephone number and incl ude access and area codes where applicable. • Enter a station (000 to 099) or system (2000 to 2499) speed bin number . Selecting a Forward T ype After you ac[...]

4 - 12 Using Features and Functions Chapter 4: Usin g a Single Line Telephone (SLT) SBX IP 320 Phone User Guide 3 = NO ANS FORW ARD Have your calls forwarded to another destination when th ere is no answer at your phone. Press 3 for NO ANS FORW ARD, then enter the destination extension. 4 = BUSY/NO ANS FORW ARD. Have your calls forwarded to another[...]

Using Features and F unctions 4 - 13 Chapter 4: Using a Single Line Teleph one (SLT) SBX IP 320 Phone User Guide # = FORW ARD TO VOICE MAIL This setting allows you to have your call s forwarded directly to your own voice mailbox. After you have selected any call forward types 1or 2 as described above: 5. Press # to forward your calls to your vo ice[...]

4 - 14 Using Features and Functions Chapter 4: Usin g a Single Line Telephone (SLT) SBX IP 320 Phone User Guide PickUp Extension Y ou can pick up a call ringing on a specific extension in your area. T o Pick Up an Incoming Call on a Specific Extension: 1. Lift your handset. 2. Press 7. 3. Enter the extension number of the ringing station to be auto[...]

Using Features and F unctions 4 - 15 Chapter 4: Using a Single Line Teleph one (SLT) SBX IP 320 Phone User Guide Paging Pages must be made using the hand set. Note: Y our station may or may not allow you to page (either internal or external zone paging). However , even if you cannot initi ate a page from your station you may still answer a Meet-Me [...]

4 - 16 Using Features and Functions Chapter 4: Usin g a Single Line Telephone (SLT) SBX IP 320 Phone User Guide 543 or 549 = All Call (or System) Page Y ou can send a page to every station with in the phone system, or to all zones including internal and external. Dial 543 to page al l internal zones. OR Dial 549 to page all zones (both internal and[...]

Using Features and F unctions 4 - 17 Chapter 4: Using a Single Line Teleph one (SLT) SBX IP 320 Phone User Guide Returning Call to Host System If the SBX IP 320 is connected to another system, you can use this feature to transfer a call to an ex tension on the other system. 1. While connected to an ex ten sion call: 2. Press the hook-switch. 3. Dia[...]

4 - 18 Using Features and Functions Chapter 4: Usin g a Single Line Telephone (SLT) SBX IP 320 Phone User Guide St ation Speed Dial Numbers S peed Dials can be programmed to dial directly to another person’s phone number (for external calls) or extensi on (for internal call s). Y our Syste m Administrator may have speed dial numbers programmed fo[...]

Using Features and F unctions 4 - 19 Chapter 4: Using a Single Line Teleph one (SLT) SBX IP 320 Phone User Guide V oice M ail Checking V oice Mail Messages Note: Contact your System Administrator for additional V oice Mail information. 1. Lift the handset. 2. Dial 557. When you hear the message number pr ompt and the first voice message: T o Delete[...]

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SBX IP 320 Phone User Guide Appendix A User Programming Map Using the Map The following listing is a map of the programmin g options available on your phone. Note: This map appl ies to both the 24-Button and 8-Button phones. 1. Press TRANS/PGM to access the main menu. 2. Use the V olume down and up buttons to scroll through the menu items. NOTE: On[...]

A - 2U s i n g t h e M a p Appendix A: User Programming Map SBX IP 320 Phone User Guide Map [1] Rin g [1] Station Ring T ype - dial (1-4) [2] Answer Mode - dia l (1-3); HTP [3] SMS Msg Display [4] Enblock Mode - dial 1, ON; dial 0 , OFF* [5] SMS / Noti ce Display - (Invalid) [6] Scroll Speed - (Invalid) [7] Ear-Mic Headset - dial 1, ON; dial 0, OFF[...]

Using the Map A - 3 Appendix A: User Prog ramming Map SBX IP 320 Phone User Guide [5] Messag e [1] Set Pr eselected Msg - enter Msg nu mber [2] Set Custom Msg - enter Msg 00 (see “Entering Characters for Display Entries” on page 2-2 0 ) [6] Announcement [1] Rec User Greeting [2] List en Time / Date [3] Listen Station Number [4] Listen Station S[...]

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SBX IP 320 Phone User Guide Index Phone Features 8-Button Digit al Phones 911 feature 1-5 Call Wa it 3-10 Callback light 3-4 Camp-On 3-10 Connecting 1-4 Display (LCD) 3-3, 3-4 End calls 2-13 External calls 3-6 Fixed buttons 3-5 Flexible (flex) buttons 3-3, 3-5, 3-10 Handset 3-3 Headphone jack 3-3 Help 1-3 Hold/Save button 3-3 Internal calls 3-6 Las[...]

IND - 2 24-Button Digital Phones Index: Phone Features SBX IP 320 Phone User Guide Last number redial 2-55 LCD 2-3, 2-4 Leave a message 2-47 Lights call back 2-10 message wait 2-10 Lost calls 2-35 Mailbox bu tt o ns 2- 65 Making calls 2-12 Messages 2-10, 2-26, 2-29 Mic (ear -mic) 2-16 Microphone (MIC) 2-3 Monitor calls 2-47 MSG 2-47 Mute 2- 48 Nav [...]

Single Line Telephone (SLT) IND - 3 Index: Phone Features SBX IP 320 Phone User Guide Single Line T elephone (SL T) 911 Feat ure 1-5 Account Codes 4-8 Alarm (off-hook) 4-14 Authorization codes 4-8 Call waiting 4-9 Camp-On 4-9 Codes account 4-8 authorization 4-8 Conference 4-9 Connecting 1-4 Customize 4-4 DND (Do Not Disturb) 4-10 Follow-me forward [...]

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