Epson 960 manual

® sp960basics.book Page i Frid ay, January 17, 2003 2:3 9 PM[...]

Copyright Notice All rights reserved. No part of this publication may be reproduc ed, stored in a retrieval system, or tran smitted in any form or by any means, elec tronic, mechanical, phot ocopying, recording, or ot herwise, without the prior written permission of SEIKO EPSON CORPORATIO N. The information conta ined herein is designed only f or u[...]

iii Contents WELCOME! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 PRINT Image Matching and Exif Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About PRINT Image Matching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Exif Print . . . . . . [...]

iv PRINTING ON ROLL PAPER, CDS, DVDS, AND CARD STOCK 33 Printing on Roll Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Loading Roll Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Installing the Roll Paper Cutter and Basket . . . . [...]

v INSTALLING YOUR PRINTER SOFTWARE . . . . . . . . . . . . . . . 67 Installing Printer Software on Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Installing the Printer Driver for Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Installing Additional Software for Windows Me . . . . . . . . . . . . .[...]

vi Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Energy Star Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Epson America, Inc. Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

1 Welcome! Your EPSON Stylus ® Photo 960 is like having a digi tal darkroom on your desk. Outstanding printouts result fr om these advanced features: ■ EPSON’s 6-color inks let you print up to 2880 × 1440 dpi (dots per inch) with award-winning EPSON Micro Piezo ® technology. ■ Ultra small 2-picoliter ink droplets give you finer shadow deta[...]

2 Welcome! PRINT Image Matching and Exif Print Your EPSON Stylus Photo 960 printer suppor ts the following i nnovative digital image formats to give you the best phot o prints possible: PRINT Image Matching, ™ PRINT Image Matching II, and Exif Print. About PRINT Image Matching EPSON’s revolutionary PRINT Image Matchi ng (P.I.M. and P.I.M. II) t[...]

Welcome! 3 About Exif Print The Exif (Exchangeable Image File) Print format includes information about your digital camera settings in JPEG and TI FF fi les. Your printer and software can use this information to create accura te print settings. Most digital cameras store Exif P rint information such as shutter speed, metering, flash, exposure setti[...]

4 Welcome! ■ Your EPSON Printer Information Center gives you quick, on-screen access to information about your pri nter. It includes EPSON Print Show animated tutorials on loading roll pape r, using the automatic cutte r, and other tasks. It also includes an on-screen Reference Guide for complete information about your printer. ■ EPSON PhotoCen[...]

Welcome! 5 Please follow these guidelines throughout: Warnings must be followed carefully to av oid bodily injury. Cautions must be observed to avoid damage to your equipment. Notes contain important information abo ut your printer. Tips contain hints for better printing. For more details about your printer, see your Print Show animated tutorials a[...]

6 Welcome! Launching the Manual 1. Double-click the EPSON Printer Information Center icon on your desktop. 2. Click Reference Guide . You see this screen: 3. Click a topic on the left to expand the table of contents. 4. Click on the topic you want to view. ■ Click right arrows to view subtopics, then click on a topic. ■ Click down arrows to clo[...]

7 Printing in Windows Before you start, make sure your printer is set up and its software is installe d as described on the Start Here sheet. Whenever you print, make sure you do the following: ■ Use the right paper. For the best-looking photos, most vivid co lors, and greatest detail, always use genuine EPSON papers and EPSON inks. ■ Choose th[...]

8 Printing in Windows Loading Paper in the Sheet Feeder Follow these steps to load plain paper and many special papers in the sheet feeder: 1. Slide the left ed ge guide to the position for your paper size, as marked on the paper support. 2. Place your paper in the printer on the right side of the sheet feeder. 3. Adjust the left edge guide to fit [...]

Printing in Windows 9 Loading Envelopes You can load up to 15 envelopes at a time, as described below. Tip: For best results, press each envelope fl at before loading it, or load one envelope at a time. 1. Load envelopes as shown, with the flap side down and the flap edge against the left side of the sheet feeder. 2. Depending on the size of the en[...]

10 Printing in Windows Basic Printing After you create a document in a software pro gram, follow these steps to print it using the basic printer settings: 1. From the File menu, click Print . You see a Print window like this one: 2. Make sure EPSON Stylus Photo 960 is selected. 3. Click the Properties or Preferences button. (If you see a Setup , Pr[...]

Printing in Windows 11 4. Select the following in the Properties window: Tip: For more information about pr inter settings, click the Help butt on or right-click any item on t he screen and click What’s This. 5. Select from these Quality Types: Draft: for rough drafts with reduced print quality Text: For text-only documents with higher text quali[...]

12 Printing in Windows During printing, this window appears. You can use it to cancel, pause, or resume printing and see how much ink you have left. Selecting the Settings You Use Most Often Your printer settings apply on ly to the program you’re cu rrently using. If you want, you can change the Windows default pr inter settings for all your prog[...]

Printing in Windows 13 Customizing Your Print Settings You can use advanced settings for color mana gement, printing at higher resolutions, and selecting a variety of special effects and layouts. 1. On the Main tab, click the Advanced button in the bottom right corner of the window. 2. If you see a warning note, click Continue . 3. Select the follo[...]

14 Printing in Windows 5. Select the following page la yout settings as necessary: 6. Click OK to save your settings, then click OK or Print . Select image position options here Select image resizing o ptions here; these a ffect only your printed image Add a watermar k to printed page here Select multi-page document options here and here To print a[...]

Printing in Windows 15 Selecting the Correct Paper Type Select the correct paper Type setting so your printer knows what kind of paper you’re using and adjusts the in k coverage accordingly. For this paper . . . Select this paper Type setting Plain paper shee ts or envelopes EPSON Premium Brig ht White Paper Plain paper EPSON Iron-On Tr ansfer Pa[...]

16 Printing in Windows Printing Borderless Photos on Cut Sheets You can print your photos with no margin s, extending the image all the way to the edges of the page. Note: For instructions on printing borderless photos on roll paper, see page 34. Although borderless printing is a bit slower, you get beautiful snapshots and enlargements, without tri[...]

Printing in Windows 17 To order EPSON paper, contact y our dealer or call the EPSON Store SM at (800) 873-7766 or visit our web site at www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766 for dealer referral. First load your paper as shown, then follow the steps below. ■ Always load the short edge first, even for printing [...]

18 Printing in Windows 3. Select Photo or Best Photo as the Quality Type setting. 4. Choose Sheet as the Source setting. 5. Select one of the following paper types: ■ Photo Paper ■ Glossy Photo Paper ■ Premium Glossy Photo Paper 6. Click the Borderle ss checkbox. Read the message and click OK. 7. Select your paper Size setting. 8. Select Port[...]

19 Printing on Macintosh Before you start, make sure your printer is set up and its software is installe d as described on the Start Here sheet. Whenever you print, make sure you do the following: ■ Use the right paper. For the best-looking photos, most vivid co lors, and greatest detail, always use genuine EPSON papers and EPSON inks. ■ Choose[...]

20 Printing on Macintosh Loading Paper in the Sheet Feeder Follow these steps to load plain paper and many special papers in the sheet feeder: 1. Slide the left ed ge guide to the position for your paper size, as marked on the paper support. 2. Place your paper in the printer on the right side of the sheet feeder. 3. Adjust the left edge guide to f[...]

Printing on Macintosh 21 Loading Envelopes You can load up to 15 envelopes at a time, as described below. Tip: For best results, press each envelope fl at before loading it, or load one envelope at a time. 1. Load envelopes as shown, with the flap side down and the flap edge against the left side of the sheet feeder. 2. Depending on the size of the[...]

22 Printing on Macintosh Basic Printing on Mac OS 8.6 to 9.x Before you begin, make sure you selected yo ur printer in the Chooser as described on the Start Here sheet. 1. From the File menu, select Page Setup . You see a window like this one: 2. Select the correct Paper Source, Paper Size, Orientat ion, and other settings. Then click OK . (For rol[...]

Printing on Macintosh 23 4. Select the following settings: ■ Choose your paper from the Media Type list. See the table on page 30 for details. ■ Select Color to print a color document or black and white photograph. To print a black text document, click Black . ■ Choose Automatic to get good prin ting results for most projects. ■ Set the sli[...]

24 Printing on Macintosh 7. If you turned on backgrou nd printing, you can select EPSON Monitor3 from the Application menu in the upper right corner of the screen. You see the EPSON Monitor3 window: Note: If you’re not us ing background printing and you need to cancel printi ng, hold down the J key and pr ess the . (period) key. Select your print[...]

Printing on Macintosh 25 Basic Printing on Mac OS X If you’re using an OS X compatible print ing application, follow the steps below to print a document. (If you’re using an application that’s compatible only with Macintosh Classic mode, follow the steps on page 22 instead.) Before you begin, make sure you add your p rinter to the Print Cente[...]

26 Printing on Macintosh 5. Select Print Settings from the pull-down menu. You see settings like these: 6. Select the following settings: ■ Choose your paper from the Media Type list. See page 30 for details. ■ Select Color to print a color document or black and white photograph. To print a black text document, click Black . ■ Choose Automati[...]

Printing on Macintosh 27 7. You can also select these options in the pull-down menu: ■ Copies & Pages , to select the number of copies or a page range ■ Layout , to select page layout options ■ Output Options , to save your print job as a PDF file ■ Color Management , to select ColorSync, ® adjust the color controls, change the gamma s[...]

28 Printing on Macintosh Customizing Your Print Settings You can use advanced settings for color mana gement, printing at higher resolutions, and selecting a variety of special effects and layouts. 1. On the print settings window, click Custom , then click the Custom Settings list to open it. Note: For more information on cu stom settings, click He[...]

Printing on Macintosh 29 4. Select these advanced settings as necessary: Note: For mo re information on ad vanced settings, or instru ctions on saving them as a group so you can reuse them later, click Help (OS X) or (OS 8. 6 to 9.x). 5. OS 8.6 to 9.x : Click OK to save your settings, then click Print . OS X : Click Print . Select color management [...]

30 Printing on Macintosh Selecting the Correct Media Type Select the correct Media Type setting so your printer know s what kind of paper you’re using and adjusts the in k coverage accordingly. For this paper . . . Select this Media Type setting Plain paper shee ts or envelopes EPSON Premium Brig ht White Paper Plain paper EPSON Iron-On Tr ansfer[...]

Printing on Macintosh 31 Printing Borderless Photos on Cut Sheets You can print your photos with no margin s, extending the image all the way to the edges of the page. Note: For instructions on printing borderless photos on roll paper, see page 34. Although borderless printi ng is a bit slower, you get beautiful snapshots and enlargements, without [...]

32 Printing on Macintosh To order EPSON paper, contact y our dealer or call the EPSON Store SM at (800) 873-7766 or visit our web site at www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766 for dealer referral. Note: Borderless printing is available in M ac OS 8.6 to 9.x or Classic Mode only. First load your paper as shown, [...]

33 Printing on Roll Paper, CDs, DVDs, and Card Stock Your EPSON Stylus Photo 960 gives you seve ral options for spec ialized printing: ■ You can print on roll paper and use the cutter attachment to automatically print and cut a whole series of photos. ■ You can print directly on printable CDs and DVDs usin g your own photos, text, and artwork. [...]

34 Printing on Roll Paper, CDs, DVDs, and Card Stock Loading Roll Paper 1. Remove the tape and protective paper from the end of the roll. Then insert the holders into the roll of paper as shown. 2. Make sure the end of the paper is cut straight across, with 90° corners. If the end is cut diagonally, you may have problems feeding the paper. 3. If t[...]

Printing on Roll Paper, CDs, DVDs, a nd Card Stock 35 6. Install the roll paper holders on the printer. Insert the left holder into the far left slot, then insert the other holder into the appropriate slot on the right (either the 4-inch slot as shown, or the 8.3-inch slot further on the right). 7. Pull out approximately 15 inches of paper and inse[...]

36 Printing on Roll Paper, CDs, DVDs, and Card Stock If the paper is crooked, press the z roll paper button and hold it for three seconds to back the paper all the way out. Then turn the roll paper holder knobs to roll up the paper. Press the m paper button to clear the paper out error. Repeat steps 7 through 9 to reload the paper. Continue with th[...]

Printing on Roll Paper, CDs, DVDs, a nd Card Stock 37 4. Unhook the end of the basket. Then slide the arms around the output tray and insert the pegs into the holes on the sides of the tray. 5. Hook the ends of the basket shaft over the arms. Make sure the hooks rest in the grooves. 6. Push down the cloth in the middle to form a basket to hold your[...]

38 Printing on Roll Paper, CDs, DVDs, and Card Stock Adjusting the Cutting Position Before you use the automatic roll paper cutter, you need to adjust the cutting position. Make sure you have roll paper loaded before you start. 1. Windows : Right-click the printer icon on your taskbar (in the lower right corner of your screen). Select Printer Setti[...]

Printing on Roll Paper, CDs, DVDs, a nd Card Stock 39 Selecting Roll Paper Settings Before you print on roll paper, make sure th e paper is loaded correctly, as desc ribed on page 34. If you want to cut your photos automatically, install the automatic roll paper cutter and basket as described on page 36. Then follow the steps in the next sections t[...]

40 Printing on Roll Paper, CDs, DVDs, and Card Stock 6. Click Borderless if you want to print borderless photos. 7. Select one of the following as the pa per Type option, depending on the paper you’re using: ■ Premium Semigloss Photo Paper ■ Premium Luster Photo Paper ■ Premium Glossy Photo Paper 8. Select the photo size as the Size setting[...]

Printing on Roll Paper, CDs, DVDs, a nd Card Stock 41 6. Select Cut Sheet Mode unless you’re printing a banner. 7. Click OK . Then open the File menu and click Print . 8. Select one of the following as the Medi a Type option, depending on the type of paper you’re using: ■ Premium Semigloss Photo Paper ■ Premium Luster Photo Paper ■ Premiu[...]

42 Printing on Roll Paper, CDs, DVDs, and Card Stock 3. Turn the knobs to roll the rest of the paper onto the holder. Then press the m paper button to turn off the red m paper light. 4. Pull the roll paper holder out of its mounting slots an d remove the roll paper from the holder. 5. Return the unused roll to its original package. 6. To remove the[...]

Printing on Roll Paper, CDs, DVDs, a nd Card Stock 43 Printing on CDs and DVDs Your printer includes a special tray that le ts you print customized text, graphics, and photos directly on any printable CD or DVD. The EPSON Print CD software makes it easy to import your own photos, add text, and modify yo ur designs with a variety of special effects.[...]

44 Printing on Roll Paper, CDs, DVDs, and Card Stock 2. Click the Open icon or select Open from the File menu. Select Sample1.ec2 and click OK (Windows) or sample01 and click Open (Macintosh). You see the Midnight Music CD on the workspace: 3. To change the background image, click the Backgr ound icon (Windows) or choose Background from the Insert [...]

Printing on Roll Paper, CDs, DVDs, a nd Card Stock 45 You see the following: 5. Select one of the images included with the program, and click OK (Windows) or Open (Macintosh). (You can also click the TWAIN button to scan in an image or download one from your digital camera.) If you want to choose one of your ow n images, do one of the following: ?[...]

46 Printing on Roll Paper, CDs, DVDs, and Card Stock 7. To edit the text, do one of the following: ■ Windows : Double-click any text block on the CD image to open the text editing window. Enter your text and use the tabs to apply formatting and special effects, then click OK . ■ Macintosh : Use any of the options on the Te xt Settings palette. [...]

Printing on Roll Paper, CDs, DVDs, a nd Card Stock 47 Inserting a CD or DVD Make sure the data, music, or video is burned on your CDs or DVDs before you print. Otherwise, dirt or scratches on th e surface may cause errors when you burn the data. If you plan to print large numbers of CDs or DVDs, it’s a good idea to print a small sample, then wait[...]

48 Printing on Roll Paper, CDs, DVDs, and Card Stock 3. Place the front sheet feeder on the output tray and push it in until it snaps into place. 4. Place the CD or DVD on the CD tray with the white or prin table side face-up. To print on a mini-CD, place the mini-CD ring on the tray first, then place the CD inside the ring. 5. Slide out the edge g[...]

Printing on Roll Paper, CDs, DVDs, a nd Card Stock 49 7. Push the tray all the way in, aligning the curved notch with the notch in the front sheet feeder. 8. Slide the edge guide against the edge of the tray. 9. Set the adjust lever to the position. sp960basics.book Page 49 Friday, January 17, 2003 2:39 PM[...]

50 Printing on Roll Paper, CDs, DVDs, and Card Stock 10. Close the printer cover and press the m paper button. The tray moves into printing position. Follow the instructions in the next section to print with EPSON Print CD. Printing Your Design After you have created your design and loaded a CD or DVD, you’re ready to print. 1. Open the File menu[...]

Printing on Roll Paper, CDs, DVDs, a nd Card Stock 51 4. Open the File menu and select Print , or click the Print button. You see the following: 5. Click OK (Windows) or Pr int (Macintosh). Note: After you print, handle the CD or DVD carefully to avoid smearing the ink. Wait at least 24 hour s before playing th e disc or inserting it in a drive. Ke[...]

52 Printing on Roll Paper, CDs, DVDs, and Card Stock You see the following: 5. Select Print Position Confirmation ( or Che ck) Pattern and click OK . The confirmation pattern is printed on the check disk or CD. 6. Remove the check disk or CD and measure t he distance from the edge of the hole to the small cross marks (distances labeled A and B as s[...]

Printing on Roll Paper, CDs, DVDs, a nd Card Stock 53 8. Make sure Enter Values or Value Entry is checked, then input the A distance in the Height (Top) or Top Space box. Enter the B distance in the Width (Right) or Right Space box. 9. Click OK to save the measurements to the Print CD program. Adjusting the Print Density If ink smears on your print[...]

54 Printing on Roll Paper, CDs, DVDs, and Card Stock You can print three density patterns on one disc. Each pattern is printed in a different location. After the first pattern is prin ted, adjust the setting, then repeat steps 4 through 6, selecting Second or Second Time to print the second pattern. If you want to try a third Color Correctio n sett[...]

Printing on Roll Paper, CDs, DVDs, a nd Card Stock 55 2. Open the printer cover and set the adjust lever to the ! position. The m paper light begins flashing rapidly. 3. Place the front sheet feeder on the output tray and push it in until it snaps into place. 4. Slide out the edge guide to make room for the card stock. sp960basics.book Page 55 Frid[...]

56 Printing on Roll Paper, CDs, DVDs, and Card Stock 5. Place a sheet of card stock against the right side of the feeder, with the side you want to print on face up. 6. Slide the card stock into the printer until the leading edge is 2 to 4 inches past the small gray rollers. 7. Set the adjust lever to the ^ position. If print quality is not satisfa[...]

57 Maintaining Your Printer Follow the instructions in this chapter to keep your printer working at its best and to prepare it for moving, if necessary: ■ “Cleaning the Print Head” below ■ “Replacing an Ink Cartridge” on page 59 ■ “Aligning the Print Head” on page 63 ■ “Cleaning the Printer” on page 65 ■ “Transporting th[...]

58 Maintaining Your Printe r Running the Head Cleaning Utility 1. Make sure the printer is turned on but not printing, and the red H ink light is off. (If the H ink light is flashing or on, you need to replace a cartridge; see page 59 for details.) 2. Windows : Right-click the printer icon on your taskbar (in the lower right corner of your screen).[...]

Maintaining Your Printer 59 Examining the Nozzle Check Pattern Examine the nozzle check pattern you printe d. Each staggered line should be solid, with no gaps, as shown. ■ If your printout looks okay, you’re done. ■ If you see any gaps (as shown), clea n the print head again; see page 58 for instructions. Replacing an Ink Cartridge ■ When [...]

60 Maintaining Your Printe r Checking the Ink Supply To check your ink supply, do the following: ■ Windows : Right-click the icon on the Windows taskbar. Then click the Ink Monitor icon. You see a window like this: ■ Macintosh : OS 8.6 to 9.x : Choose File > Print , then click the ink icon. OS X : Choose Applications > EPSON Printer Utili[...]

Maintaining Your Printer 61 When you need new ink cartridges, contact your dealer, or call the EPSON Store at (800) 873-7766 or visit www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766 for dealer referral. Ink Cartridge Precautions Warning: Keep ink c artridges ou t of the r each of child ren. If ink gets on your h ands, wa[...]

62 Maintaining Your Printe r 4. Open the cartridge cover. 5. Press in the tab on the back end of the empty cartridge to unlock it. Then squeeze both tabs, lift the cartridge ou t of the printer, and dispose of it carefully. 6. Remove the new cartridge from its package. 7. Slide the new cartridge in to its slot. The side with the green circuit board[...]

Maintaining Your Printer 63 Aligning the Print Head If your printouts contain misali gned vertical lines, or you see light or dark horizontal banding, you may need to align the print head. 1. Turn on the printer. 2. Load several sheets of EPSON Photo Quality Ink Jet paper. 3. Windows : Right-click the printer icon on your taskbar (in the lower righ[...]

64 Maintaining Your Printe r After you click Next , you see this window: 6. Click Print to print the first pattern on the next test page. 7. After it prints, remove and reload the test page as shown, with pattern row #1 on the right. 8. Click Print again to print the second test pattern. 9. Repeat steps 7 and 8 to print the third test pattern. You [...]

Maintaining Your Printer 65 11. If box 5 is the least grainy in all the rows, click Finish . If box 5 is the best in one or more ro ws, clear the checkbox in those rows. Click Realignment to repeat the process for any rows that are checked. Then repeat steps 6 through 11. Cleaning the Printer To keep your printer working at its best, you should cle[...]

66 Maintaining Your Printe r Transporting the Printer If you need to ship your printer, you mu st remove the ink cart ridges and prepare the printer for transportation in its original box or a similar one. 1. Turn on the printer, then press and release the H ink button. 2. Open the printer cover, then open the cartridge cover. 3. Remove the cartrid[...]

67 Installing Your Printer Software Before installing your printer so ftware, follow the steps on the Start Here sheet to set up your printer and connect it to your computer. If you’re using Windows XP, Windows 98, or Macintosh, follow the software installation instructions on the Start Here sheet. If you’re using one of the operating system s [...]

68 Installing Your Prin ter Software 2. Put the EPSON CD-ROM in your CD-ROM or DVD drive and click Next. 3. Continue clicking Next or Finish until setup is complete. 4. When you see the license agreement, click Agree , then continue with the instructions in the next sectio n to finish the installation. Installing Additional Software for Windows Me [...]

Installing Your Printer Software 69 6. When you’re finished, close any open windows and click Back to return to the Options Menu. 7. Click Install Printer Information Center , then follow the on-screen instructions. 8. At the Options Menu, click Exit. 9. When you see the registration screen, register your prin ter with EPSON as instructed. Remove[...]

70 Installing Your Prin ter Software 5. Select the Search for option, then click Next . You see a screen like th is (your screen might have different wording): 6. Make sure CD-ROM drives is checked, then click Next. 7. At the next screen, click Next . Installation proceeds automatically. 8. When installation is complete, click Finish. 9. When you s[...]

Installing Your Printer Software 71 Installing Additional Software for Windows 2000 After you accept the license agreement, you see the Options Menu: 1. Click Install Optional Software . You see the Optional Software menu: 2. Click the button for each program to learn more about it. If you want the program, click Install and follow the instructions[...]

72 Installing Your Prin ter Software 9. When you see the registration screen, register your prin ter with EPSON as instructed. Remove the CD-ROM and keep it in case you need to re install any software later. 10. Restart your computer if prom pted. You’re ready to print. sp960basics.book Page 72 Friday, January 17, 2003 2:39 PM[...]

73 Solving Problems See “Diagnosing Printer Problems” on page 75 to help determine what the cause of your printer problem may be. Then see these sections for solutions: ■ “Setup and Software Insta llation Problems” on page 77 ■ “Printer Problems” on page 78 ■ “Quality Problems” on page 79 ■ “Paper Problems” on page 81 ?[...]

74 Solving Probl ems Printer Parts Paper support Edge guide Output tray and extensions Paper stoppers Sheet feeder Roll paper button Auto cutter connector Parallel port Roll paper feeder Roll paper holders Roll paper edge guide Front sheet feeder slot Photo basket mounting hole Adjust lever USB port Ink button Paper button Power button (Automatic r[...]

Solving Problems 75 Diagnosing Printer Problems First, check the printer’s lights (see below) or run a printer check (see page 76). Lights Explanation Green P power light flashes The printer is receiving a print job, replacing an ink cartridge, charging ink, or cleaning the print head. Green P power light flashes and red m paper light is on Your [...]

76 Solving Probl ems Running a Printer Check You can run a printer check to determine whether a problem comes from the printer or some other source. 1. Turn off your printer and computer. 2. Disconnect the printer’s interface cable. 3. Load letter-size paper in the printer. 4. Hold down the m paper button, then press and release the P power butto[...]

Solving Problems 77 Problems and Solutions Setup and Software Installation Problems The printer makes noise after ink cartridge installation. ■ When you install ink cartridges, the printer must charge its print head for a minute or so. Wait until it’s finished (the green P power light stops flashing) before you turn off the printer, or it may u[...]

78 Solving Probl ems Printer Problems Only the green P power light is on, but nothing prints. ■ Make sure the interface cable is securely conne cted at both en ds and meets the system requirements; see page 87. ■ Run a printer check as described on page 76. If the test page prints, make sure your software is installed correctly. ■ If you’re[...]

Solving Problems 79 Quality Problems You see banding (light lines). ■ Clean the print head nozzles; see page 57 for instructions. ■ Select a higher print quality and turn off High Speed mode; see page 13 (Windows) or page 28 (Macintosh). ■ Make sure the Type or Media Type setting matches your paper; see pages 15 or 30 for guidelines. ■ Make[...]

80 Solving Probl ems Your printout is faint or has gaps. ■ Clean the print head nozzles; see page 57 for instructions. ■ The ink cartridges may be old or low on ink; see page 59. ■ Make sure the Type or Media Type setting matches your paper. See pages 15 or 30. ■ Make sure your paper isn’t damaged, old, dirty, or loaded face down. If it i[...]

Solving Problems 81 Paper Problems Paper doesn’t eject fully or is wrinkled. ■ If the paper doesn’t eject fully , you may have set the wrong paper size. Press the m paper button to eject the paper, then select the correct paper size. ■ If it’s wrinkled when it ejects, the paper may be damp or too thin. Load new paper. Paper sheets don’t[...]

82 Solving Probl ems CD/DVD Printing Problems Images and text are not centered on the CD/DVD. Adjust the print position as described on page 51. Ink smears on the CD/DVD or printing is too light. Adjust the print density as described on page 53. You can also adjust brightness or contrast, as described on page 45. Printed CDs or DVDs are dirty. Clea[...]

Solving Problems 83 Uninstalling and Reinstalling Printer Software You may need to uninstall and then reinstal l your printer driver and utilities if, for example, you upgrade your Windows operat ing system. You don’t need to uninstall your other photo software or the EPSON Printer Information Center. Windows 1. Click Start, and select Programs o[...]

84 Solving Probl ems 4. Restart your Macintosh, then see the Start Here sheet to reinstall your software . Macintosh OS X 1. Open the Applications folder, then the Utilities folder. 2. Select Print Center , select SP 960 , and click the Delete button. 3. Restart your Macintosh, then see the Start Here sheet to reinstall your software . Where To Get[...]

Solving Problems 85 Please have the following information ready: ■ Product name (EPSON Stylus Photo 960) ■ Product serial number (located on th e back of the printer and on its box) ■ Proof of purchase (such as a st ore receipt) and date of purchase ■ Computer configuration and operating system version ■ Description of the problem You can[...]

86 Solving Probl ems sp960basics.book Page 86 Friday, January 17, 2003 2:39 PM[...]

87 Requirements and Notices Windows System Requirements To use your printer and its software, we recommend that your system has: ■ Microsoft Windows compatible PC with a Pentium ® II 266 MHz (Windows 98 or Me) or 350 MHz (Windows 2000 or XP) or better proc essor (Pentium III 500 MHz recommended) ■ 128MB or more of RAM recommended ■ 200MB or [...]

88 Requirements and Notices Important Safety Instructions Before using your printer, read these safety instruct ions to make sure you use it safely and effectively: ■ Be sure to follow al l warnings and instructions marked on the pr inter. ■ Use only the type of power source indicated on the printer’s label. ■ Connect all equipment to prope[...]

Requirements a nd Notices 89 Ink Cartridge Safety Instructions ■ Keep ink cartridges out of the reach of children. ■ Be careful when you han dle used ink cartridges; there m ay be ink remaining around the ink supply port. If ink gets on your skin , wash it off with soap an d water. If it gets in your eyes, flush them immediately with water. ■[...]

90 Requirements and Notices FCC Compliance Statement For United States Users This equipment has been tested and found to comp ly with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provid e reasonable protection against harmful interference in a residential installation. This equipment ge[...]

Requirements a nd Notices 91 Declaration of Conformity According to 47CFR, Part 2 and 15 for Class B Personal Computers and Peripherals; and/or CPU Boards and Power Supplies used with Class B Personal Computers: We: EPSON AMERICA, INC. Located at: MS: 3-13 3840 Kilroy Airport Way Long Beach, CA 90806 Telephone: (562) 290-5254 Declare under sole res[...]

92 Requirements and Notices Epson America, Inc. Limited Warranty What Is Covered : Epson America, Inc. (“EPSO N”) warrants to the first retail purchaser that the EPSON printer covered by this limite d warranty statement, if purchased and used in the United States or Canada, conforms to the manufa cturer’s specifications and will be free from [...]

Requirements a nd Notices 93 THE WARRANTY AND REMEDY PROVIDED ABOV E ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANT IES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARR ANTIES OF MERCHAN TABILITY, NO N-INFRINGEME NT OR FITNESS FOR A PARTICULAR PURPOSE. SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY[...]

94 Requirements and Notices sp960basics.book Page 94 Friday, January 17, 2003 2:39 PM[...]

95 Index A Accessories, ordering, 85 Adjust le ver, 8 to 9, 20 to 21, 47 to 56 Adobe Photoshop P.I.M. plug-in for, 3 Advanced settings, 13 to 14, 28 to 29 Aligning print head, 63 to 65 Animations, Print Show, 4 to 5 Automatic mode Macintosh OS 9.x, 22 to 23 Macintosh OS X, 26 Automatic roll paper cutter, see Cutter B Background printing, 23 to 24, [...]

96 Index D Declaration of Conf ormity, 91 Default settings, Windows, 12 Documentation, 4 to 6 Double-Sided Matte Paper, 15, 30 DVDs, see CDs E ECP/DMA mode, 78 Electronic manual, 5 to 6 Energy Star compliance, 91 Envelopes, 9, 21 EPSON accessories, 85 Film Factory, 3 help, 84 to 85 Monitor3, 24 papers, 15, 30 PhotoCenter, 4 Print CD, 43 to 46, 50 t[...]

Index 97 M Macintosh basic printing, OS 9.x, 22 to 24 basic printi ng, OS X, 25 to 27 Chooser, 77, 82 system requirements, 87 uninstalling software, 83 to 84 Maintaining printer, 57 to 66 Manual feed slot, 47 to 56, 81 Margins, incorrect, 82 Matte board, printing on, 54 to 56 Matte Paper Heavyweight, 15, 30 Matte Paper, Double-Sided, 15, 30 Media T[...]

98 Index Print head aligning, 63 to 65 cleaning, 57 to 59 Print Head Alignment utility, 63 to 65 PRINT Image Matching description, 2 to 3 plug-in fo r Photoshop, 3 Print position check disk, 51 to 52 Print Quality problems, 79 to 80 settings, 29 Print Settings menu, Macintosh OS X , 26 Print Show animations, 4 to 5 Print window, 10 Printer cable, 8[...]

Index 99 T Technical support, 84 to 85 Testing pr inter, 76 Thick paper, 54 to 56, 81 Transfer paper, 15, 30 Transparencies, 15, 30 Transporting printer, 66 Troubleshooting, 73 to 85 Tutorials, Print Show, 4 to 5 Type setting, 11 U Uninstalling software, 83 to 84 USB, 77, 82, 87 Utilities Auto Cutter Adjustment, 38 Head Cleaning, 57 to 59 Nozzle Ch[...]

100 Index sp960basics.book Page 100 Frid ay, January 1 7, 2003 2:39 PM[...]

Index 101 sp960basics.book Page 101 Frid ay, January 1 7, 2003 2:39 PM[...]

102 Index sp960basics.book Page 102 Frid ay, January 1 7, 2003 2:39 PM[...]