Epson ActionTower 3000 Computer manual

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IMPORTANT NOTICE DISCLAIMER OF WARRANTY Epson America makes no representations or warranties, either express or implied, by or with respect to anything in this manual, and shall not be liable for any implied warranties of merchantability and fitness for a particular purpose or for any indirect, special, or consequential damages. Some states do not [...]

Important Safety Instructions Read all of these instructions and save them for later reference. Follow all warnings and instructions marked on the computer. l Unplug the computer before cleaning. Clean with a damp cloth only. Do not spill liquid on the computer. l Do not place the computer on an unstable surface or near a radiator or heat register.[...]

Importantes instructions de sécurité Lire attentivement les instructions suivantes et les conserver pour les consulter en cas de besoin. Observer soigneusement tous les avertissements et directives marques sur l’ordinateur. l Débrancher l’ordinateur avant de le nettoyer. N’utiliser qu’un chiffon humide. Veiller à ne pas renverser de liq[...]

FCC COMPLIANCE STATEMENT FOR AMERlCAN USERS This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radi[...]

Contents Introduction Video .................................. . 2 Energy Saving s ............................. . 3 VGA Driver s .............................. . 3 optional Equipment ......................... . 4 How to Use This Manua l ....................... . 5 Where to Get Hel p ........................... . 6 CompuServe On-line Suppor t .....[...]

Chapter 2 Using Your Computer Working Comfortably ........................ . 2-1 Stopping a Comman d or Program ................. . 2-2 Resetting the Computer ....................... . 2-3 Using Energy Wisely ......................... . 2-4 Using Your Green PC Features ................... . 2-4 Changing the Processor Speed ................... . 2-5[...]

Chapter 5 Trobleshooting Identifying Your System ....................... . 5-1 The Computer Will Not Start .................... . 5-3 The Computer Does Not Respond ................. . 5-4 Keyboard Problems .......................... . 5-5 Mouse Problems. . .......................... . 5-5 Monitor Problems. . ......................... . 5-6 Diskette[...]

Hardware Interrupt s ......................... . A-13 System Memory Ma p ......................... . A-14 System I/O Address Ma p ...................... . A-14 Connector Pin Assignment s ..................... . A-16 Glossary Inde x viii[...]

lntroduction Your EPSON ® computer provides powerful system performance and offers a wide range of enhancement options. System features include: Choice of microprocessor: Intel ® or Cyrix ® 486SX/25 or /33; DX/33, /40, or /50; DX2/50 or /66; SX2/50; DX4/75 or /100; or Pentium™ OverDrive™ Energy Star compliant, low-power standby mode for the [...]

Five 16-bit, ISA-compatible option slots Space for up to seven mass storage devices (four externally accessible and three internal) On-board support for up to two IDE hard disk drives and two diskette drives (or one diskette drive and one tape drive) Math coprocessor integrated into the DX, DX2, and Pentium microprocessors Real-time clock and calen[...]

Energy Savings In standard configurations, this computer complies with the United States Environmental Protection Agency’s Energy Star Program, which promotes the manufacture of energyefficient printers, computers, and monitors. Your computer’s “Green PC” feature places the hard disk drive in a low-power standby mode when the mouse and keyb[...]

Optional Equipment You can easily upgrade your computer by installing additional memory and a wide variety of options, as described in Chapters 3 and 4. Memory By adding 1MB, 2MB, 4MB, 8MB, 16MB, or 32MB SIMMs (single inline memory modules) to the main system board, you can expand the computer’s memory up to 64MB. Video memory CPU Cache Drives Yo[...]

How to Use This Manual You do not have to read everything in this manual; check the following chapter summaries. Chapter 1 provides simple instructions for setting up your system and for turning it on and off. It also describes running the SETUP program to define your computer’s configuration. Chapter 2 covers general operating procedures, resett[...]

Where to Get Help If you purchased your computer in the United States or Canada, EPSON provides customer support and service through a network of Authorized EPSON Customer Care Centers. EPSON also provides support services through the EPSON Connection. In the United States, dial (800) 92245911. In Canada, dial (800) GO-EPSON. Call the EPSON Connect[...]

If you need help with any software application program you are using, see the documentation that came with that program for technical support information. CompuServe On-line Support If you have a modem, the fastest way to access helpful tips, specifications, drivers, application notes, tables for DIP switch or jumper settings, and bulletins for EPS[...]

Chapter 1 Setting Up Your System This chapter briefly describes how to set up your computer. It includes the following information: Unpacking your computer Setting the voltage selector switch Connecting system components Turning the computer on and off Running the SETUP program Post-SETUP procedures. Unpacking Your Computer When you unpack your sys[...]

If you purchased any optional equipment that goes inside the computer-such as option cards, memory modules, or drives-you should install these devices before you connect your computer. See Chapters 3 and 4 for instructions. Setting the Voltage Selector Switch Your system is powered by a 200 Watt power supply. The power supply voltage is controlled [...]

caution Before you turn on the power to your system, make sure the voltage selector is set to the appropriate setting for the electrical power source in your location or you will seriously damage your system. To change the voltage selector switch setting, slide the switch to the right to select 220 VAC or to the left to select 110 VAC. voltage sele[...]

Connecting System Components Use the following illustration to locate the ports on the back of your system as you connect the keyboard, monitor, printer, and other devices. caution Although the connectors and ports for the mouse and keyboard are physically identical, they cannot be used interchangeably. Be sure to plug the mouse connector into the [...]

Your system also includes two removable panels below the option slots; these panels provide access to a game port on the main system board (which you can enable via a jumper) or a game port on an option card. Connecting the Power Cord Follow these steps to connect the power cord: 1. Plug the power cord into the power inlet on the back panel of the [...]

Then turn on the computer by pressing the power button located on the left side of the front panel. The power indicator lights up. After a few seconds, the computer performs its power-on diagnostics. This is a series of checks the computer runs each time you turn it on to make sure everything is working correctly. If necessary, use the controls on [...]

Whenever you turn off your system, be sure to save your data and exit any application program you are using. Then check the hard disk drive light and the diskette drive light(s) to make sure they are not on. Press the power button to turn off the computer and then turn off the monitor, printer, and any other peripheral devices. Now follow the instr[...]

The SETUP program and the factory default settings are stored in the computer’s ROM BIOS (read-only memory, basic input/output system). The configuration information you enter is stored in an area of memory called CMOS RAM. This memory is backed up by a battery, so it is not erased when you turn off or reset the computer. Starting the SETUP Progr[...]

The table below lists the keys you can use to perform SETUP operations. SETUP function keys Key Function Move the cursor to the next or pervious modifiable option Home End Move the cursor to the top or bottom of the menu F1 or AltH Displays a help screen describing the option currently selected F5 or - Selects the previous value F6 or + or Spacebar[...]

The System Setup Option From the System Setup screen, you can set the options described below. Setting the time and date The real-time clock in your computer continuously tracks the date and time-even when the computer is turned off. Once you set the System Time and System Date options, you should not need to change them, unless you adjust the time[...]

Setting the diskette drive type(s) On your system, diskette drive A is the 3.5-inch high-density drive installed in your computer. You may also have another drive of a different size or capacity; this is drive B. Check the settings for both drives and correct them if necessary. The Fixed Disk Setup Option The options on the Fixed Disk Setup screen [...]

To define your own drive type, follow these steps: 1. Move the cursor to me and select User. 2. Type the values in each field that are appropriate for your hard disk drive. 3. When you exit SETUP, make sure you save your changes. The Advanced System Setup Option When you select this option from the Main Menu, you see the Advanced System Setup scree[...]

Configuring memory shadow The system can configure the Memory Shadow options or you can manually set them. You can enable or disable shadowing of your system and video memory and control the specific blocks of ROM used for this purpose. Your computer can access RAM faster than ROM. The options on this screen allow your system to copy the contents o[...]

Setting the Boot Options When you select Boot Options from the Main Menu, you see the boot Options screen, which contains the options described below. Selecting the drive boot sequence The Disk drive boot sequence option determines the order in which the computer checks the drives when it looks for the operating system. If you select A: then C:, ea[...]

Disabling power-on diagnostic error messages The Pause on POST errors option allows you to disable the error message and the message press <F1> t o resume, <F2> to Setup that you see when the system identifies a configuration error. If you disable this option, the system ignores configuration errors it finds during power-on diagnostics [...]

If you enable the Password on boot option, you must enter the Supervisor or User password each time you turn on the system. If you do not enable this option but you have defined passwords, you must enter the password each time you start the SETUP program. If both a Supervisor and User password are enabled, SETUP displays options for setting the Use[...]

Note You must delete the User password before SETUP will allow you to access the Supervisor password. If you have forgotten your password(s), see “Password Problems” in Chapter 5. Using the virus protection features Several options on the Security and Anti-Virus screen allow you to define system protection features. The Diskette Access Option a[...]

You can also protect your system by selecting Write protect for the Fixed disk boot sector option. When this option is enabled, the system displays an error message when a program tries to write to the boot sector of your hard disk drive. To use a legitimate program (such as the MS-DOS ® FORMAT command) you must disable the write protect option. T[...]

If you select a time period for the Lockout Timer as well as the Inactivity Timar1 option, the system won’t accept your keyboard input for the specified period of time after your system has returned to an active mode. This allows time for your monitor to return to full power also. The Fixed Disk Timerout option determines the time-out period for [...]

Exiting SETUP When you leave SETUP, you can save your settings, or exit SETUP without saving your settings. You can also return all values to the factory defaults. To leave SETUP, press E SC from any SETUP screen. From the Main Menu, you can do the following: Load ROM Default Values Loads the factory default settings stored in ROM back into CMOS. I[...]

You may also want to install the optional extended video drivers for some of your application programs. (If your computer was configured for you, these drivers are already installed.) The README files on your Drivers Diskettes 1 and 2 provide instructions for installing and using the drivers. To read the file on your screen, insert Drivers Diskette[...]

Chapter 2 Using Your Computer This chapter briefly describes the following operations: Working comfortably Stopping a command or program Resetting the computer Using energy wisely Using the Green PC features Changing the processor speed. Working Comfortably This section provides some tips for creating a comfortable work environment. Use good postur[...]

If you use a copy stand, keep it at the same eye level as your screen. This reduces eye and neck strain. Also, rest your eyes occasionally by closing them or focusing on a fixed spot in the distance. Be gentle with your keyboard. Too much force creates tension in your hands. Also, make sure your work surface has enough room for you to move the mous[...]

Resetting the Computer Occasionally, you may want to clear the computer’s memory without turning it off. You can do this by resetting the computer. For example, if an error occurs and the computer does not respond to your keyboard entries, you can reset it to reload your operating system and try again. However, resetting erases any data in memory[...]

Using Energy Wisely By purchasing this low-power, Energy Star compliant computer, you join a growing number of users concerned about conserving energy. Here are a few additional tips you can use to be even more energy-wise: If your printer and monitor aren’t Energy Star compliant, turn them off when you’re not using them. Use your software’s [...]

Note Some hard disk drives do not support a low-power standby mode. Also, the delay caused by the hard disk drive returning to active mode may cause errors in some applications. If you have problems, you may want to disable the standby mode for the hard disk drive. Changing the Processor Speed Your computer’s processor can operate at two speeds: [...]

Not e You can use the commands listed above while you are running a program. However, if the program uses one of these commands for another function, you cannot use it to change the processor speed. 2-6 Using Your Computer[...]

Chapter 3 Installing and Removing Options You can enhance the performance of your computer by adding optional equipment such as memory modules, option cards, video memory, cache memory, or a new microprocessor. This chapter first describes how to remove your computer’s cover to install options and how to replace the cover when you are finished. I[...]

Removing the Cover You need to remove the computer’s cover to install any of the options described in this chapter or to install or remove a disk drive (described in Chapter 4). Follow these steps to remove the cover: 1. Turn off the computer and then any external devices. 2. Disconnect the computer’s power cable from the electrical outlet and [...]

5. Grasp the sides of the cover and pull it straight back, until it clears the computer. 6. Set the cover aside. 7. Ground yourself to the computer by touching the metal surface of the back panel. WARNING Be sure to ground yourself by touching the back panel of the computer every time you remove the cover. If you are not properly grounded, you coul[...]

Replacing the Cover When you are ready to replace the computer’s cover, follow these steps: 1. 2. Make sure all the internal components are installed properly. Check all cable connections, especially those that might have been loosened during your work. 3. Make sure all cables are out of the way so they do not catch on the cover. 4. Slide the cov[...]

Locating the Internal Components As you follow the instructions in this chapter, refer to the following illustration to locate the major components on your main system board. Installing and Removing Option 3-5[...]

Changing the Jumper Settings The jumpers on the main system board control certain functions and are preset at the factory to default positions; however, you can use the information in the following tables to change their settings, if necessary. (The jumpers listed in the tables are the only ones you may need to change; others are for service purpos[...]

Miscellaneous Jumper settings (Continued) Jumper Jumper number Setting Function J3 0 1- 4 Selects external battery 2-3* Selects the system board battery 3- 4 Discharges CMOS memory (this resets the SETUP values to their factory defaults) * Factory setting ** Jumpers JB and JE must be set to the same position to enable or disable the hard disk drive[...]

Note To use an external display adapter in an expansion slot, you must disable the built-in VGA adapter. External cache size jumper Settings External cache Size* J23 J24 J25 J26 64KB 1-2 1-2 off 2-3 128KB 2-3 1-2 1-2 1-2 256KB 2-3 2-3 2-3 2-3 * If you have no external cache, the setting of these jumpers does not matter. Setting the Jumpers If you n[...]

3. Also, you may need to remove the rear internal drive bay bracket to access the jumpers. (If there is a drive mounted in this bracket, you’ll need to remove it first; see Chapter 4 for instructions.) Remove the four screws that hold the bracket to the back of the system, as shown below. 4. Rest the computer on its side, so that the system board[...]

Installing Memory Modules Your computer comes with 4MB or 8MB of memory on memory modules-also called SIMMs (single inline memory modules). By installing additional SIMMs, you can increase the amount of memory in your computer up to 64MB. There are two SIMM sockets on the main system board, and each can contain one SIMM. You can use 1MB, 2MB, 4MB, [...]

SIMM configurations (Continued) Bank 0 Bank 1 Total memory 16MB - 16MB 16MB 1MB 17MB 16MB 2MB 18MB 16MB 4MB 20MB 16MB 8MB 24MB 16MB 16MB 32MB 32MB - 32MB 32MB 1MB 33MB 32MB 2MB 34MB 32MB 4MB 36MB 32MB 8MB 40MB 32MB 16MB 48MB 16MB 32MB 48MB 32MB 32MB 64MB Before you install SIMMs, check the following guidelines to ensure that they will work properly[...]

Inserting SIMMs Follow these steps to install SIMMs: 1. Refer to the illustration on page 3-5 to locate the SIMM sockets. 2. Turn the computer around so the back panel is facing you. 3. Remove the four screws securing the rear internal drive bay bracket to the computer’s back panel. Then slide the bracket out of the computer and set it aside for [...]

6. Push the SIMM into the socket until it is seated firmly in the slot. Then tilt it upright, as shown below, guiding the hole at each end of the SIMM over the retaining post at each end of the SIMM socket. If it does not go in smoothly, do not force it; pull it all the way out and try again. Installing and Removing Options 3-13[...]

7. Repeat steps 5 and 6 for the other SIMM, if necessary. 8. Replace the rear internal drive bay bracket and secure it to the back panel with the four screws you removed from the back of the computer. Removing SIMMs If you need to remove SIMMs from your computer (to install different ones, for example), follow the steps below: 1. Remove the rear in[...]

4. If necessary, follow the same procedure to remove the other SIMM. 5. Replace the rear internal drive bay bracket and secure it to the back panel with the four screws you removed from the back of the computer. Installing an Option Card This section explains how to install option cards in your computer. Your computer has five 16-bit, full-length I[...]

Follow these steps to install an option card: 1. Remove the retaining screw securing the option slot cover to the computer, as shown below. (Keep the screw to secure the option card to the computer.) 2. Slide out the slot cover and set it aside. (Store it in a safe place in case you remove the option card later.) 3-16 Installing and Removing Option[...]

3. Hold the card along the top comers and guide it into the slot, as shown below. (If you are installing a full-length card, insert the front edge of the card into the corresponding guide inside the computer’s front panel.) Once the connectors reach the slot, push the card in firmly (but carefully) to insert it fully. You should feel it fit into [...]

Removing an Option Card You may need to remove an option card installed in your computer to access components on the main system board-to change a jumper setting, for example. You may also want to remove a card if you no longer need it. Refer to the illustration on page 3-17 as you follow these steps: 1. Remove the retaining screw securing the opti[...]

The table below lists the video DRAM DIP chips that are approved for use in your computer. video DRAM DIP chip types Manufacturer Goldstar Fiji NMBS Toshiba Samsung Fart number GM71 C256A-70/80 MB81 C256A-70/80 AAA1M204P-70/50 TC514256AP-7/8 KM44C256BP-7/8 Note that your video memory sockets may not look exactly like the ones shown here. If you’r[...]

4. Position one of the memory chips over the socket as shown below, aligning the pins on the chip with the holes in the socket. Make sure the small notch on the end of the chip aligns with the corresponding notch in the socket. 5. Gently press the chip halfway into the socket (to make sure it is correctly aligned). If the chip does not go in smooth[...]

Installing External Cache You can install 64KB, 128KB, or 256KB of external cache on your system. To install 64KB of external cache, use eight SRAM, 28-pin, 8K x 8,20ns DIP chips, and one 8K x 8,201ns tag chip To install 128KB of external cache, use four SRAM, 28-pin, 32K x 8,20ns DIP chips, and one 8K x 8,20ns tag chip To install 256KB of external[...]

Note that your cache memory sockets may not look exactly like the ones shown here. If you’re not sure how to install cache memory, contact the EPSON Connection and ask for assistance. Installing the External Cache Chips Follow these steps to install the external cache chips: 1. Locate the external cache memory sockets on the main system board, sh[...]

4. Position one of the cache chips over the first socket as shown below, aligning the pins on the chip with the holes in the socket. Make sure the small notch on the end of the chip is aligned with the corresponding notch on the socket. 5. Gently press the chip halfway into the socket (to make sure it is correctly aligned). If the chip goes in at a[...]

When the computer restarts, it displays the amount of external cache you have installed on the system. Upgrading the Microprocessor You can upgrade your computer by replacing the microprocessor with a faster one. The following table lists the components you can use to upgrade the microprocessor in your system. Microprocessor upgrade components Par [...]

Replacing the Processor Chip Follow these steps to replace the processor chip: 1. 2. 3. 4. 5. Use the illustration on page 3-5 to locate the microprocessor on the system board. The microprocessor chip may be inserted in a ZIF (Zero Insertion Force) socket. caution Make sure you ground yourself by touching the metal surface on the inside of the comp[...]

6. Position the processor chip over the socket, aligning the notched edge of the chip (marked with a dot) with pin 1 on the socket, as shown below. Caution If you install the processor chip in the wrong orientation, you may damage the chip and void your warranty. 7. Make sure the pins in the processor chip are directly over the holes in the socket.[...]

9. Check the settings of jumpers J11 and J13 to be sure they are set for the type of microprocessor you installed. You may also need to change the setting of jumper J17 to match the microprocessor type and operating speed. If you installed a microprocessor with a different voltage (check the table on page 3-24), you need to change the setting of ju[...]

Chapter 4 Installing and Removing Drives This chapter describes how to install and remove optional drives in your computer. You can use these instructions to install a variety of devices, including hard disk, diskette, tape, CD-ROM, and optical drives. Although your drive may look different from the ones illustrated here, you should be able to inst[...]

To install or remove a drive, first remove the computer’s cover as described in Chapter 3. Then remove any option cards to access the drive bays. Once you have installed the drive, replace any option cards you removed. See Chapter 3 for instructions. Follow the appropriate instructions in this chapter to install and remove drives: Remove mounting[...]

Removing Mounting Frames If you are installing a drive in a 3½-inch wide drive bay and there are mounting frames attached to the drive, you must remove them before you install the drive. Follow these steps: 1. On your drive, there may be a plastic guiderail and metal grounding plate attached to one of the mounting frames. If so, remove the screws [...]

Installing a Drive in the Front Internal Drive Bay Your computer may have a hard disk drive already installed in the front internal drive bay. If not, you can install a half-height, 35-inch hard disk drive in this bay.. Follow these steps to install the drive in your computer: 1. Position the drive so its drive and power connectors face the back of[...]

3. If you already have one IDE hard disk drive installed, skip to step 7. If you just installed your first IDE hard disk drive, you need to connect the hard disk drive ribbon cable to the main system board. Locate the ribbon cable shown below; it came in the box with your computer. The ribbon cable has a red wire running down one side, a system boa[...]

5. Position the ribbon cable’s system board connector so that the side of the ribbon cable with the red wire is closest to the pin identification markings “1” and “2” printed on the system board. 6. Make sure the holes in the ribbon cable connector fit over the pins in the system board connector; then push in the ribbon cable connector. I[...]

8. Position the connector on the ribbon cable so the red wire aligns with the side of the drive connector containing pin 1. Make sure the holes in the ribbon cable connector fit over all the pins; then push in the connector. 9. Locate one of the cables that lead from the power supply. (They have multi-colored wires and a plastic connector on the en[...]

10. If you have finished installing or removing drives, replace the computer’s cover (described in Chapter 3) and see page 4-21 for post-installation instructions. Removing a Drive From the Front Internal Drive Bay Follow these steps to remove a drive from the front internal drive bay: 1. Remove the drive and power cables from the back of the dri[...]

2. 3. 4. 5. Remove the four screws securing the drive to the drive bay. There are two screws on each side of the drive. Slide the drive out the back of the bay. If you removed your only IDE hard disk drive, remove the hard disk drive ribbon cable from its connector on the main system board. If you have finished installing or removing drives, replac[...]

Installing a Drive in an External Drive Bay Follow these steps to install an internal or externally accessible drive in an externally accessible drive bay: 1. Remove the slot cover from the drive bay you are going to use. Reach through the back of the bay and push the slot cover out the front of the bay. 2. Position the drive so its drive and power[...]

3. Slide the drive into the front of the bay and secure it to the drive bay using the four screws (two on each side) that came with the drive. 4. Connect the appropriate drive ribbon cable to the drive. If you are installing an IDE hard disk drive, see page 45 for instructions on connecting the ribbon cable to the main system board (if necessary) a[...]

5. Now locate one of the power supply cables that lead from the power supply. (They have multi-colored wires and a plastic connector on the end.) Align the notched comers of the ribbon cable’s connector and the drive’s power connector; then push in the connector. 6. If you have finished installing or removing drives, replace the computer’s co[...]

Removing a Drive From an External Drive Bay Follow these steps to remove a drive from an externally accessible drive bay: 1. Disconnect the drive and power cables from the back of the drive you will remove. Installing and Removing Drives 4-13[...]

2. Remove the four screws (two on each side) securing the drive to the drive bay. Then slide the drive out through the front of the bay. 3. If you are not installing an externally accessible drive in the open drive bay, you need to install a drive slot cover for that bay. Push the slot cover into the open bay until the tabs on the cover click into [...]

4. If you removed your only IDE hard disk drive, be sure to remove the drive’s ribbon cable from its connector on the main system board. 5. If you have finished installing or removing drives, replace the computer’s cover (described in Chapter 3) and see page 4-21 for post-installation setup instructions. Installing a Drive in the Rear Internal [...]

3. 4. 5. Remove the four screws securing the rear internal drive bay bracket to the computer’s back panel. Then slide the bracket out of the computer. Place the bracket on your work surface as shown in the next illustration. Position the drive so that its drive and power connectors face the end of the bracket, as shown below. Then slide the drive[...]

6. Place the bracket into the computer as shown below and secure it to the back panel with the four screws you removed from the back of the computer. 7. To connect the drive ribbon cables to the drives in the rear internal bay, first locate pin 1 on each drive’s connector. The number “1” or “2” may be stamped on the connector casing or pr[...]

8. Hold the connector on the ribbon cable so the red wire aligns with pin 1 on the drive. Make sure the holes in the connector fit over all the pins; then push in the connector. 9. Locate a power supply cable for each drive installed in the rear internal bay. These cables lead from the power supply and have multi-colored wires with a plastic connec[...]

Removing a Drive From the Rear Internal Drive Bay Follow these steps to remove a drive from the rear internal drive bay: 1. Remove the drive ribbon cable and power cable from the back of each drive in the rear internal bay. 2. If you will be removing your only IDE hard disk drive, disconnect the hard disk drive ribbon cable from its connector on th[...]

3. Remove the four screws securing the drive bay bracket to the computer’s back panel. Then slide the bracket out of the computer. 4. Remove the four screws securing the drive to the bracket and slide the drive out of the bracket. 4-20 Installing and Removing Drives[...]

5. Replace the bracket inside the computer as shown below and secure it to the back panel with the four screws you removed 6. If there is another drive installed in the rear internal drive bay, follow the instructions starting on page 4-17 to reconnect the drive and power cables to the drive. 7. When you are finished installing or removing drives, [...]

Chapter 5 Troubleshooting If you have any problems as you set up and use your computer, refer to this chapter. You can correct most problems by adjusting a cable connection, repeating a software procedure, or resetting the computer. The troubleshooting suggestions in this chapter are organized in general categories, such as “The computer will not[...]

Use these guidelines to locate information about your system: Serial number: Look on the back panel of the computer to find the serial number. System BIOS version: Restart your system. You’ll see the system BIOS version number displayed on the screen during power-on diagnostics. System configuration: MS-DOS version: Software versions: CONFIG.SYS:[...]

The Computer Will Not Start The power light is on, but the computer does not start. Make sure the boot options in SETUP are set to access drive A. Then place a bootable diskette in drive A and turn on the computer again. Cautio n If you turn off the computer, always wait at least 20 seconds before turning it back on. This prevent damage to the comp[...]

You may have installed a SIMM incorrectly. If the system doesn’t detect memory, it won’t start. Check that your SIMM(s) are securely installed in their sockets. If you replaced the microprocessor, make sure the new processor chip is installed correctly. Also make sure the jumpers are set correctly and pin 1 on the chip is connected with pin 1 o[...]

Keyboard Problems The screen displays a keyboard error message when you turn on of reset the computer. Make sure the keyboard is securelyconnected to the connected keyboard port and not the mouse port. Although these ports look alike, they cannot be used interchangeably. Nothing happens when you type on the keyboard. The Lockout Timer may be set in[...]

Monitor Problems There is no display on the screen. Check that the monitor’s power switch is on and that its power light is on. Also, the computer may be in low-power standby mode. When you press a mouse button or a key on the keyboard, see if the monitor displays an image. The power light is on, but you still do not see anything on the screen. P[...]

If the light still does not come on, check the electrical outlet for power. Turn off your monitor and unplug it from the outlet. Then plug a lamp into the wall outlet and turn it on. If the light turns on, your monitor may be faulty. Diskette Problems You see a diskette error message. Reinsert the diskette, making sure you insert it all the way. If[...]

Something is wrong with the data in the files If you are using MS-DOS, run CHKDSK to repair the files. You may also be able to use special utilities or diagnostics to solve this problem. Diskette Drive Problems A newly installed diskette drive is not working properly. Make sure you have installed the drive correctly and check all the cable connecti[...]

You see a hard disk drive error when you start your system. Run SETUP and check that your system is auto-sensing the correct drive type. If auto-sensing is enabled and SETUP displays information that does not match your drive, you may need to define your own drive type. See Chapter 1. Make sure the jumpers on the system board are set correctly. Jum[...]

You have been using your hard disk drive successfully far same time but notice a reduction in performance. The data on the disk may have become fragmented. Back up all your data and use a disk compaction utility to reorganize the files on your disk. If you cannot access data on your hard disk or you are seeing read/write errors, the disk may have a[...]

Software Problems The application program does not start. Check that you are following the correct procedure for starting the program and that it is installed correctly. If you do not have a hard disk, make sure the correct diskette is in the diskette drive. If you need help, contact your software manufacturer. The application program is having tro[...]

Printer Problems The printer or scanner does not work at all. Check that the printer or scanner has power and is properly connected to the computer. Also make sure your printer has paper in it. If you are using more than one serial port and one is for your printer, check the primary and secondary port settings (COM1 and COM2) in your application pr[...]

Your system may need to operate at the slower processor speed to access the device. Try reducing the processor speed (see Chapter 2). Make sure you install option cards that meet the system’s power requirements. See Appendix A. Make sure the option card is not touching any other card. Also make sure the card isn’t touching the CPU or any fan or[...]

Controller Problems You see a controller error for the drive controllers of the I/O port controllers when you start your system. The indicated controller on your system board may be faulty. If you have an option card with a controller that will work with your device, you can install it and change the jumper settings on the system board to disable t[...]

Appendix A Specifications CPU and Memory 32-bit CPU Green PC energy saver System speed Intel or Cyrix 486SX, DX, or DX2 processor; upgradable to faster, more powerful processors, including the SX2/50, DX4/75 or /100, or Pentium OverDrive Energy Star compliant, low-power standby mode (using less than 30 Watts) for the hard disk drive and the video s[...]

ROM video RAM Memory relocation Cache Math coprocessor Clock/ calendar Memory 4MB or 8MB RAM standard on a SIMM; expandable to 64MB using 1MB, 2MB, 4MB, 8MB, 16MB, and 32MB SIMMs; SIMMs must be tin-plated, 72-pin, 32-bit or 36-bit, fast-page mode type with access speed of 80ns or faster 128KB Phoenix ® system BIOS, video BIOS, and SETUP code locat[...]

Controllers Video Cirrus Logic ® GD5426 high-speed SVGA local bus controller supports resolutions up to 1280 x 1024 in 16 colors (with 1MB of VRAM); True Color support in 640 x 480 resolution (with 1MB of VRAM) Diskette Controller on main system board supports up to two diskette drives or one diskette drive and one tape drive Hard disk IDE interfa[...]

Mouse Option slots Game port Speaker Mass Storage PS/2 compatible mouse interface built into main system board; 6-pin mini DIN connector Five 16-fit, full-length I/O expansion slots; ISA compatible, 8.33 MHz bus speed; on DX/50, DX2, or Pentium OverDrive systems, one 16-bit slot is unavailable because of the CPU heat sink/fan assembly 10-pin game p[...]

Hard disk 3½-inch wide hard disk drive(s), third-, drives half-, or full-height size Other devices Half-height tape drive, CD-ROM, optical drive, or other storage device; 5¼-inch or 3½-inch wide with mounting frames Keyboard Detachable, two-position height; 101 or 102 sculpted keys; country-dependent main typewriter keyboard; numeric/ cursor con[...]

Physical Characteristics Width Depth Height Weight Power Supply Type Input ranges Maximum outputs Frequency Cables 7.1 inches (181mm) 16.3 inches (413 mm) 13.3 inches (337 mm) 16.3 lb (7.4kg), with one diskette drive, but without a keyboard 200 Watt, UL/TUV/CSA listed, fan-cooled 90 to 130 VAC or 180 to 260 VAC; switch-selectable for 115 VAC and 23[...]

Environmental Requirements Condition Temperature Operating Non-operating range range Storage range 41º to 95ºF -4º to 140º F -4º to 140º F (5º to 35º C) (-20º to 60º C) (-20º to 60º C) Humidity 8% to 80% 10% to 90% 5% to 100% (non-condensing) Attitude -33 0 t o 9.90 0 ft -33 0 t o 39,60 0 ft -33 0 t o 39,60 0 ft (-100 to (-100 to (-100 [...]

Hard Disk Drive Types This computer comes with a hard disk auto-sensing feature. When you press Enter with the cursor positioned on the Autotype Fixed Disk option in SETUP, the system detects the type of hard disk drive you have installed and fills in the drive information using values in the following table. Hard disk drive types Size* Sectors/ La[...]

Hard disk drive types (continued) Size* Sectors/ Landing Write Drive Type (MB) Cylinders Heads track zon e precomp nam e 27 540 1048 16 63 1048 0 CFA540A 28 426 9826 16 63 826 0 CFS420A 29 131 1002 8 32 1002 0 7131A 30 245 967 16 31 967 0 7245A 31 345 790 15 57 790 0 7345A 32 42 809 6 17 809 128 33 50 830 7 17 830 0 34 72 830 10 17 830 0 35 4 4 102[...]

Drive Option Information Hard disk drive options for high-capacity, 1-1nch IDE drives Parameters Conner ® Quantum ® Western Digital ® Formatted 85 120 170 250 340 420 540 170 245 170 240 340 capacity(MB) Size, width x 4 x 4 x 4x 4x 4x 4x 4 x 4x1 4x1 3.5 3.5 3.5 height (in) 1 1 1 1 1 1 1 x1 x 1 x1 Weight (lbs) 1.3 1.3 1.3 1.2 1.2 1.16 1.16 0.91 1[...]

IDE hard disk drive jumper settings Model number Single drive Master drive Slave drive Conner CP30084E C/D jumpered C/D jumpered No jumpers Conner CP30104H C/D jumpered C/D, CSP jumpered No jumpers Conner CP30174E C/D jumpered C/D jumpered No jumpered Conner CP30254 C/D jumpered C/D jumpered No jumpers Conner CP30344 C/D jumpered C/D jumpered No ju[...]

Tested Operating Environments Although your system will run most software applications, the following operating environments have been tested for compatibility with your system. Microsoft MS-DOS 3.1 and later Novell ® DR DOS ® Novell NetWare 2.2, 3.12, and 4.01 Novell NetWare Lite IBM ® OS/2 SCO ® UNIX SCO Open Desktop Microsoft Windows 3.0 and[...]

Hardware Interrupts IRQ no. Function IRQ0 Timer output IRQ1 Keyboard IRQ2 Cascade from IRQ controller 2 IRQ3 Serial port 2 IRQ4 Serial Port 1 IRQ5 Parallel port 2 IRQ6 FDD controller IRQ7 Parallel port 1 IRQ8 Real-time clock IRQ9 Reserved IRQ10 Reserved IRQ11 Reserved IRQ12 PS/2 mouse IRQ13 Math coprocessor IRQ14 HDD controller IRQ15 Reserved Speci[...]

System Memory Map Memory address range Usage 000000h to 09FFFFh 640KB base memory 0A0000h to 0BFFFFh 128KB video memory 0C0000h to 0C7FFFh 32KB video ROM BIOS 0C8000h to 0DFFFFh O0E0000h to 0FFFFh 32KB external adapter ROM BIOS 128KB system ROM BIOS 100000h to FDFFFFh Extended memory FE0000h to FFFFFFh 128KB of ROM remapped from 0E0000h to 0FFFFFh [...]

System I/O address map (continued) Hox address Assigned device 2E1 GPIB (adapter 0) 2E2, 2E3 Data acquisition (adapter 0) 2F8-2FF Seria1 port 2 300 - 31F Prototype card 370 - 37F 380- 38F 390 - 393 3A0 - -3AF 3B0 - 3BF 3CO - 3CF 360 - 363 PC network (low address) 368 - 36B PC network (high address) Parallel printer port SDLC, bisynchronous 1 Cluste[...]

Connector Pin Assignments Parallel port connector pin assignments (CN5) Pin Signal Pin Signal 1 Strobe 10 ACK’ 2 Data 0 11 BUSY 4 Data 2 13 Select 2 2 5 Data 3 14 AFD* 23 6 Data 4 15 Error* 2 4 7 Data 5 16 Init* 2 5 8 Data 6 17 selection* 9 Data 7 1 8 Signal ground Pin Signal 19 Signa l ground 20 Signa l around 3 Data 1 12 PE 21 Signal ground Sig[...]

Glossary AUTOEXEC.BAT FILE A batch file that MS-DOS executes automatically each time you turn on or reset the computer. This file contains startup commands that tell the computer what to do each time you turn it on. BIOS Basic Input/Output System. Routines stored in ROM that handle the basic input/output functions of the operating system. A high-sp[...]

Dtiver A program that controls a specific piece of equipment in the system. Examples of drivers include expanded memory managers, display drivers, printer drivers, and mouse drivers. IDE Integrated Drive Electronics. A type of hard disk drive interface in which the controller is on the drive instead of on a controller card. Your computer includes a[...]

Microprocessor see CPU. Parallel A way of organizing communications between two pieces of computer equipment, in which the signals that make up each character are sent simultaneously. See also Serial. Power-on diagnostics A set of testing routines the computer performs automatically every time you turn it on. RAM Random Access Memory. The portion o[...]

serial A way of organizing communications between two pieces of computer equipment in which the signals that make up each character are sent sequentially. See also Parallel. Shadow RAM The function that copies the system BIOS and video BIOS from ROM into RAM to speed up performance. SIMM See Memory Module. VGA Video Graphics Array. A high-resolutio[...]

Index A AC power inlet, 1-4-5,5-3 Advanced Chipset Control option, 1-13 Advanced System Setup option, 1-12-13 Altitude, A-7 Application programs compatibility, A-12 exiting, 1-7,2-3 installing- 1-20 problems, 5-1 1 requiring slow speed, 2-5 stopping+ 2-2 timing requirements, 2-5 versions, 5-2 Auto-sensing, 1-11,5-9, A-3 AUTOEXEC.BAT file, 5-2 Autot[...]

Connector pm assignments, A-1 6 Contrast, 1-6,5-6 Controllers diskette drive, A-3 hard disk drive, 3-6, A-3 I/O port problems, 5-14 parallel port, A-3 serial ports, A-3 SVGA, Intro-2, A-3 Coprocessor, math, Intro-2, A-2 Cover removing, 3-2-3,4-2 replacing 3-4 CPU, see Processor Ctrl Alt +, 2-5 Ctrl Alt -, 2-5 Ctrl AIt Del, 2-3,5-4 Ctrl Break, 2-2 C[...]

Errors configuration, 1-8 diskette drive, 5-8 had disk drive, 5-9 keyboard, 5-5 read/write, 5-10 Extended memory, 1-10, A-14 External cache, Intro-1, Intro-4, 3-21-24, 5-14, A-2 External device problems, 5-13 F Fixed Disk Setup option, 1-11-12 Fixed Disk Timeout option, 1-19 Formatting diskettes, 5-7 had disk drive, 5-9 Frequency, power supply, A-6[...]

Inlet, AC power, 1-4-5,5-3 Input ranges, power supply, 1-2, A-6 Internal cache, Intro-1, A-2 Internal components, 3-5 Interrupts, hardware, A-13 J Jumpers battery, 3-7 cache, 3-8, 3-23 changing settings, 3-6-9 diskette drive, 3-4 game port, 3-6 hard disk drive, 3-6, 4-2, 5-8, A-1 main system board, 3-6-9 option card(s), 3-15 parallel port, 3-6 proc[...]

Monitor (continued) indicator light, 5-6 port, 1-4 power cord, 5-7 power switch, 56-7 problems, 5-6 time-out, 1-18-19 turning off, 1-7 turning on, 1-5 Mounting frames, hard disk drive, 4 3 Mouse driver, 5-5 port, Intro-1, 1-4-5,5-5, A-4 PS/2 compatible, Intro-1, A-4-5 specifications, A-4-5 N NetWare, A-12 Network card, Intro-2 Nun lock, 5-5 Numeric[...]

Power requirements, option cards, 5-3-4, 5-13, A-6 Power supply frequency, A-6 input ranges, 1-2, A-6 limitations, 5-4 maximum outputs, A-6 type, A-6 voltage selector switch, 1-2-3 Power-on diagnostics, 1-6, 5-13 Printer checking connections, 5-12 drivers, 5-1 2 problems, 5-12 turning off, 1-7 Processo r jumpers, 3-7, 3-27 replacing, 3-25-27 specif[...]

SETW program (continued) starting, 1-8-9, A-5 system memory, 1-10 system security, 1-15-18, A-5 system setup, 1-10-11 system summary, 1-15,1-19 user-defined, 1-1 1-12 virus protection, 1-17-18, A-5 when to run, 1-7 Shadow RAM, Intro-1-2,1-13, A-2; A-14 SlMMS banks, 3-10-11 configuration, 1-10,3-10-11 gold-plated, 5-13 incorrect type, 5-4 installing[...]

V VGA, see SVGA Video BIOS, Intro-1-2, A-2 card jumpers, 3-15 card option, 1-10 colors, Intro-2, A-3, A-7 controller, Intro-2, A-3 display type, 1-10 interface, Intro-1, 1-4 local bus, Intro-1, A-3 resolutions, Intro-1-2, A-3, A-7 standby mode, Intro-3,1-18-19, 2-4,5-5-6, A-1, A-3 time-out, 1-18 True Color, Intro-1, A-3 Video memory adding, Intro-1[...]

Epson America (USA) Epson America, Inc. 20770 Madrona Avenue Torrance, CA, 90509-2842 Tel: (310) 782-0770 Fax: (310) 782-5051 EPSON Connection Tel: (800) 922-8911 (U.S.) (800) GO-EPSON (ii Canada) EFSONDirect” P.O. Box 2858 20770 Madrona Avenue Torrance, CA 90509-1111 Tel: (800) 374-7300 (Technical support and sales) (310) 782-5478 (Sales) Fax: ([...]

EPSON Worldwide Subsidiaries Epson DkutschIand GmbH ZiiIpicher strabe 6, 4000 Dusseldorf 11 Germany Phone: 21156030 Telex: 418584786 Epson Iberica, S.A. Avda. de Roma 18-26 08290 Cerdanyola de1 valles 08036 Barcelona, Spain Phone: 3-582-15-00 Fax: 3-582-1 5-55 Telex: 50129 Epson Hong Kong Ltd. Rooms 4706-10,47th Floor China Resources BuiIding 26Har[...]

Distributors South America SISCO so Paulo, SP Brazil Tel: (5511) 574-8877 Fax: (5511) 572-1306 Exhibit Computer Bogota, Colombia Tel: (57l) 218-2700 Fax: (57l) 218-5370 UPEN Computer Systems Bogota, Colombia Tel: (571) 257-7800 Ace Computers h Electronics Georgetown, Guyana Tel: (592) 25-65-48 Fax: ( 592) 26-39-67 Alvimer S.R.L. Trading Inc. Ciudad[...]

Caribbean Caribbean Computer Systems, Ltd. Bridgetown, Barbados Tel: (809) 429-7050 Fax: (809) 427-6089 North Atlantic Data Systems Hamilton,Bermuda Tel: (809) 295-7lll Fax: (809) 292-3834 Columbus Limited Grand Cayman, West Indies, B.W.I Tel: (809) 949-8039 Fax: (809) 949-7537 WTG / APTEC Systems Limited Kingston, Jamaica Tel: (809) 929-9250 Fax: [...]