Epson AcuLaser C1700 manual

User’s Guide NPD4428-01 EN[...]

Contents Preface C o p y r i g h t a n d T r a d e m a r k s ........ .............................................. ......... 7 U s i n g T h i s G u i d e ............... ................ ...................... ............ ....... 8 C o n v e n t i o n s ............. ............................................ .............. 8 P r o d u c t F [...]

Chapter 4 Installing the Print Driver Connecting Your Printer. . . . . ................................ ................ ........... 2 5 Connecting Printer to Comput e r ........................ ............................. 2 5 Installing Print Driver on Co mputers Runn i n g W i n d o w s ............... .............. ........ 2 7 U S B C o n n [...]

O p e r a t o r C a l l E r r o r s ....... .................................................. ....... 6 5 S e c o n d a r y l i g h t s e q u e n c e s ................... ............... ......................... 6 7 F a t a l E r r o r s ................ ..................... ................... ............... 6 9 F i r m w a r e E r r o r s ..[...]

N o i s e ............... ................. ................. .............. .................. 9 7 O t h e r P r o b l e m s .................... .................................................... 9 9 C o n t a c t i n g S e r v i c e ............. .................... ............... ...................... 9 9 G e t t i n g H e l p ............[...]

H e l p f o r U s e r s i n I n d o n e s i a ......................................................... 1 2 2 Help for Users in Hong K o n g ..................... .................................. 1 2 4 H e l p f o r U s e r s i n M a l a y s i a . ............................................ ............. 1 2 4 H e l p f o r U s e r s i n I n d i[...]

Preface Copyright and Trademarks No part of this publication may b e reproduced, stor ed in a retrieval system, or transmitted in any form or by any means, mechanical, ph otocopying, recording, or otherw ise, without the prior written permission of Seiko Epson Corporatio n. No patent liability is assume d with respect to the use of the information [...]

Using This Guide Conventions 1. In this guide, personal co mputers and workstations are co llectively called “computers”. 2. The following terms are us ed throughout this guide: Important: Important information that mu st be read and followed. Note: Additional information that merits emphasis. See Also: References within this guide. 3. Orientat[...]

Product Features Features This section describes the product features and indicates their links. 2 Sided Print (Manual) 2 Sided Print is to print two or more pages on the front and back sides of a single sheet of paper manually. This feature allows you to reduce the paper consumption. For more information, see “Manual Duplex Printing (Windows Pr [...]

Chapter 1 Specifications Specifications This chapter lists the main specificat ions of the printer. Note that th e specifications of the product may change without prior notice. Items Description Product Code Epson AcuLaser C1700 2 20V: C11CB71001 Epson AcuLaser C1700 1 10V: C11CB71011 Type Desktop Printing method LED Xerography Important: LED + LE[...]

Items Description Paper Size Multipurpose feeder: A4, B5, A5 , Legal (8. 5 × 14"), Folio (8.5 × 13"), Letter (8.5 × 11"), Executive, #10 Env, Monarch, DL, C5, Cust om Size (Width: 7 6.2 – 215.9 mm, Length: 127 – 355.6 mm) Image loss: 4.1 mm from the top, bottom, lef t, and right edges Paper Type Plain, Bond, Lightweight Cardst[...]

Items Description Supported OS *1 Windows ® XP, Windows ® XP x64 Edition, Windows Vista ® , Windows Vis ta ® x64 Edition, Windows Server ® 2003, Windows Server ® 2003 x64 Edition, Windows Server ® 2008, Windows Server ® 2008 x64 Edition, Windows Server ® 2008 R2 x64 Edition, Windows ® 7, Windows ® 7 x64 Edition, Mac OS ® *2 Important: *[...]

Chapter 2 Basic Operation Main Components This section provides an overview of your Epson AcuLaser C1700 series. Front View 12 3 4 12 1 1 10 9 8 7 6 5 1 Operator Panel 2 Center Output Tray 3 Output Tray Exte nsion 4 Print Head Cleaning Rod 5 Toner Access Cover 6 Power Switch 7 Paper Width Guides 8 Multipurpose feeder (MPF) 9F r o n t C o v e r 1 0 [...]

Rear View 8 7 6 9 5 1 2 4 3 1 Power Connector 2 Rear Cover Handle 3 USB Port 4 Rear Door 5 Transfer Roller 6 Paper Chute 7 Paper Feed Roller 8 Transfer Be lt 9L e v e r s Operator Panel The operator panel has two buttons and several in dicators that show the status of the printer. 1 2 3 4 5 6 7 8 1. Toner Indicators ❏ Indicates that the toner is [...]

2. ( Energy Saver ) Indicator ❏ Indicates that the printer is in the Power Saver Mode. 3. ( Jam ) Indicator ❏ Indicates that a paper jam occurred. 4. ( Cancel Job ) Button ❏ Press this button to cancel a job or clear an error. 5. ( Start ) Button/Indicator ❏ Press this button to start 2 side d printing after loading paper. ❏ Press and hol[...]

Indicator Status Condition Energy Saver Green on The printer is in the Power Saver Mode. Green blinks The printer is canceling a print job. Jam Orange blinks A paper jam occurred. Start Green blink s To continue printing, press the ( Start ) butto n. Error Orange on An error occurred. Orange blinks A fatal error occurred. Load Paper Orange blinks N[...]

The Printer Setting Utility appears. 2. Click the Printer Settings Report tab. 3. Select Information Pages from the list at the left side of the page. The Information Pages page is displayed. 4. Click the Panel Settings button. The Panel Settings page is printed. Power Saver Mode The printer has a power saving feature which reduces power consumptio[...]

The Printer Setting Utility appears. 2. Click the Printer Maintenance tab. 3. Select System Settings from the list at the left side of the page. The System Settings page is displayed. 4. Specify the time for Mode 1 and Mode 2 for Power Saver Mode . 5. Click the Apply New Settings button to take effect. Exiting the Power Saver Mode The printer autom[...]

Chapter 3 Printer Management Software Print Driver To access all of your printer’s featur es, install the print driver from the Software Disc . The print driver enables your computer and printer to communi cate and provides access to your printer features. See Also: ❏ “Installing Print Driver on Comp uters Running Wind ows” on page 27 ❏ ?[...]

Click the name of the desi red printer listed on the Select Printer window. The Status Monitor window appears. The Status Monitor window alerts you when there is a warn ing or when an erro r occurs, for example, when a paper jam occurs or toner is running low. By default, the Status Monitor window launches automatically when printing starts. You ca[...]

The Launcher window appears. 2. The Launcher window provides two buttons; Status Window and Printer Setting Utility . To exit, click the X button at the top-ri ght of the window. For details, click the Help button/icon of each application. Status Window Click to open the Status Monitor window. See also: “Status Monitor (Windows Only)” on page 1[...]

Click the Dashboard icon in the d ock to launch Dashboard. Status Monitor window appears. 1 2 3 1. Printer Status Message Area Displays a message of th e current printer status. Note: ❏ The Status Monitor Widget automatically obta ins the printer information at the updated interval that can be specified in pre ferences. Also, the printer st atus [...]

Less than 29% Less than 9% Unknown Note: If the utility does not receive a response from the printer, the unknown toner image appears. ❏ Printer error image Displays an indication im age when an error occurs. An error has occurred and th e printer cannot be used. Note: To know the details on the error and how to clear the problem, chec k the oper[...]

Status Update Interval You can speci fy the upda te interval of t he printer status. By default, it is set to obtain the printer information every 10 se conds. The range varies bet ween 0 and 600. done button Click this button to return to the Status Monitor window. Epson AcuLaser C1700 Series User’s Guide Printer Management Software 24[...]

Chapter 4 Installing the Print Driver Connecting Your Printer Your Epson AcuLaser C1700 series interconnectio n cable must meet the following requirement: Connection Type Connection Specific ation USB USB 1.1/ 2.0 co mpatib le 1 1U S B P o r t Connecting Printer to Computer Connect the printer via USB. A USB connection is a direct connection and is[...]

The following operating systems support USB conn ection: ❏ Microsoft ® Windows ® XP ❏ Windows XP 64-bit Edition ❏ Windows Server ® 2003 ❏ Windows Server 2003 x64 Edition ❏ Windows Server 2008 ❏ Windows Server 2008 64-bit Edition ❏ Windows Server 2008 R2 ❏ Windows Vista ® ❏ Windows Vista 64-bit Edition ❏ Windows 7 ❏ Windows[...]

* USB port Note: Do not connect the printer USB cable to th e USB connector available on the keyboard. Installing Print Driver on Computers Running Windows USB Connection Setup The following procedure uses Windows XP as an example. When the Printer is Connected to Computer With a USB Cable 1. Insert the Software Disc into your computer’s CD/DVD d[...]

The Plug and Play installation starts and the installation soft ware proceeds to the next page automatically. 7. Click Finish to exit the wizard. When the Printer is not Connected to Computer With a USB Cable 1. Turn off the printer. 2. Insert the Software Disc into your computer’s CD/DVD drive. Note: If the Software Disc does not automatical ly [...]

Installing Print Driver on Computers Running Mac OS X Installing the Driver The following procedure uses Ma c OS X 10.6 as an example. 1. Run the Software Disc on the Mac OS X. 2. Double-click the AL-C1750 C1700 Installer icon. 3. Click Continue on the displayed screen. 4. Click Continue on the Introduction screen. 5. Select a language for the Soft[...]

5. After reading the Software License Agreement , click Continue . 6. If you agree to the terms of the Software License Agreement , click Agree to continue the installation process. 7. Click Install to perform the standard installation. 8. Enter the administrator’s name and password, and then click OK . 9. Click Close to comp lete installation. A[...]

3. Turn on the printe r and your computer. 4. Start Printer Setup Utility . Note: You can fin d Printer Setup Utility in the Utilities folder in Applications . 5. Confirm your USB printer is added to Printer List . If your USB printer is not displayed, execute the following procedures. 6. Click Add . 7. Click Default Brow ser in the Printer Browser[...]

8. Select the printer from the Product list. Printer Model is automatically selected. 9. Click Add . Epson AcuLaser C1700 Series User’s Guide Installing the Print Driver 32[...]

Chapter 5 Printing Basics About Print Media Using paper that is not appropri ate for the printer can cause pape r jams, image quality problems, or printer failure. To achieve the best performance from your printer, we recommend you to use only the paper described in this section. When using paper other than that recommended, contact the Epson lo ca[...]

❏ “Loading Envelope in th e Multipurpose Feeder (MPF)” on page 43 ❏ “Printing on Custom Size Paper” on page 57 Print Media That Can Damage Your Printer Your printer is designed to use a variety of media types for print jobs. However, some media can cause poor output quality, increased paper jams, or damage to your printer. Unacceptable [...]

Usable Print Media The types of print media that can be used on this printer are as follows: Note: ❏ SEF and LEF indicate the paper feed directi on; SEF stands for short-edge feed. LEF sta nds for long-edge feed. ❏ Use only laser print media. Do not use ink jet paper in this printer. ❏ Printing on print media that differ s from the paper size[...]

Paper Type (Weight) Plain Bond Lightweight Cardstock Lightweight Glossy Cardstoc k Labels Envelope Recycled Letterhead Pre-Printed Hole Punched Colored Special Custom Type Loading Capacity 150 sheets of standard paper *1 Monarch and DL envelopes can be supp orted by LEF with their flap open. *2 The maximum width is 220 mm for DL LEF. *3 The minimum[...]

❏ One sheet of coated paper ❏ Five envelopes ❏ 16.2 mm (0.64 inches) of labels Print Media Dimensions The MPF accepts print media with in the following dimensions: ❏ Width: 76.2 – 215.9 mm (3.00 – 8.50 inches) ❏ Length: 127 – 355.6 mm (5 .00 – 14.00 inches) Note: ❏ The maximum wi dth is 220 mm for DL LEF. ❏ The minimum length [...]

Note: When you use the MPF for the firs t time, open th e front cover by pulling out the in struction sheet. 2. Pull the paper cover out. Note: When you use the MPF for th e first time, remove th e instruction sheet attach ed to the paper cover with adhesive tape. Epson AcuLaser C1700 Series User’s Guide Printing Basics 38[...]

3. Pull the slide bar forward until it stops. 4. Pull the leng th guide forward until it stops. 5. Adjust the paper width guid es to their maximum width. Epson AcuLaser C1700 Series User’s Guide Printing Basics 39[...]

6. Before loading the print media, flex the sheets back and forth, an d then fan them. Straighten the edges of the stack on a level surface. 7. Load print media on th e MPF with the top edge first and with the recomme nded print side faci ng up. 8. Adjust the paper width guides un til they rest lightly against the edges of the stack of print media.[...]

9. Slide the length guide towards the pr inter until it touches the print media. Note: Depending on the size of print media, first slide th e slide bar backward until it stops, and then pinch the length guide and slide it back ward until it touches print media. Epson AcuLaser C1700 Series User’s Guide Printing Basics 41[...]

10. Insert the paper cover into the printer and then align the paper cover to the marking on the MPF. 11. Open the output tray extension. 12. Select the paper type from the prin t driver if the loaded print media is not standa rd plain paper. If a user-specified print media is loaded in the MPF, you must specify the pape r size setting by using the[...]

Note: For more information about setting the paper size and type on th e print driver, refer to the online Help provided for the print driver. Note: For standard-size paper, adjust th e guides first and then set paper. Loading Envelope in the Multipurpose Feeder (MPF ) Note: When you print on envelopes, be sure to specify the envelope setting on th[...]

Note: When you load the envelopes in the long-edge feed (LEF) orientation, be sure to specify the landscape orientation on the print driver. When Loading C5 Load envelopes with the side to be printed on facing up, flap opened, and facing you. Important: Never use envelopes with windows, or coated linings. These lead to paper jams and can cause dama[...]

❏ If envelopes are still not fed correct ly, add some bending to t he flap of the envelopes as shown in the following illustration. The amount of the bending shall be 5 mm (0.20 inches) or less. ❏ To confirm the correct orientation of each print media such as enve lopes, see the instruction on the Envelope/Paper Se tup Naviga tor on the print d[...]

Loading Letterhead in the Multipurpo se Feeder (MPF) Load the letterhead in the printer with the print side facing up. Ensure that the title on the letterhead enters the printer first. Manual Duplex Printing (W indows Print Driver Only) Note: When printing on curled paper, straighten the paper and then insert it into the feeder. When you start manu[...]

From 2 Sided Print , select either 2 Sided, Flip on Short Edge or 2 Sided Print to define the way 2-sided print pages are bound. 3 4 5 4. From Paper Size , select the size of the document to be printed. 5. From Paper Type , select the paper type to be used. 6. Click OK to close the Printing Preferences dialog box. 7. Click Print in the Print dialog[...]

The ( Start ) indicator blinks and the ( Ready/Data ) indicator lights wh en the even pages finish printing. 2. After the even pages are printed, remove th e paper stack from the center output tray. Note: Warped or curled prints can cause paper ja ms. St raighten them before setting them. 3. Stack the prints and set them as they are (with the blank[...]

Using the Output Tray Extension The output tray extension is desi gned to prevent print media from falling from the printer after the print job is complete. Before printing a documen t, ensure that the output tray ex tension is opened. Printing This section covers how to print certain lists of information from your printer and how to cancel a job. [...]

3. Verify that the correct printer is selected in the dialog box. Modi fy the system settings as needed (such as the pages you want to print or the number of copies). 4. To adjust system settings not ava i lable from the first screen, such as Quanti ty , Paper Size , or Feed Orientation , click Preferences . The Printing Preferences dialog box appe[...]

Canceling a Job From the Desktop 1. Minimize all programs to reveal the desktop. Click start — Printers and Faxes (for Windows XP). Click Start — Printers and Faxes (for Wi ndows Server ® 2003). Click Start — Devices and Printers (for Windows 7 and Wi ndows Server 2008 R2). Click Start — Control Panel — Hardware and Sound — Printers (f[...]

Click Start — Control Panel — Printer (for Windows Server 2008). A list of available printers appears. 2. Right-click the icon for your printer, and then select Printing Preferences . The EPSON AL-C1700 Printing Preferences screen appears. 3. Make selections on the dr iver tabs, and then click OK to save your selections. Note: For more informat[...]

Printing Options for Windows Operating System Driver Tab Printing Options Windows XP, Windows XP x 64bit, Windows Server 2003, Windows Server 2003 x 64bit, Windows Vista, Windows Vista x 64bit, Windows Server 2008, Windows Server 2008 x 64bit, Windows Server 2008 R2, Windows 7, or Windows 7 x 64bit Paper/Output tab ❏ Saved Settings ❏ 2 Sided Pr[...]

Operating System Driver Tab Printing Options Windows XP, Windows XP x 64bit, Windows Server 2003, Windows Server 2003 x 64bit, Windows Vista, Windows Vista x 64bit, Windows Server 2008, Windows Server 2008 x 64bit, Windows Server 2008 R2, Windows 7, or Windows 7 x 64bit Advanced Settings tab ❏ Skip Blank Pages ❏ Draft Mode ❏ Other Settings (G[...]

Item Printing Options Layout ❏ Pages per Sheet ❏ Layout Directio n ❏ Border ❏ Two-Sided ❏ Reverse page orientation ❏ Flip horizontally Paper Handling ❏ Pages to Print ❏ Page Order ❏ Scale to fit paper size ❏ Destination Paper Size ❏ Scale down only Cover Page ❏ Print Cover Page ❏ Cover Page Type ❏ Billing Info Scheduler [...]

Item Printing Options Summary Printing Custom Size Paper This section explains how to print on custom size pa per using the print driver. The way to load custom size paper in the MPF is the same as the on e to load standard size paper. See Also: “Loading Print Media in the Multipurpose Feeder (MPF)” on page 37 Defining Custom Paper Sizes Before[...]

6. Specify the length of the sh ort edge and long edge under Settings for . You can specify the values either by entering them directly or using the up arrow and down arrow buttons. The length of the short edge cannot be longer than th e long edge, even if it is within the specified rang e. The length of the long edge cannot be shorter than the sho[...]

Using the Mac OS X Print Driver This section explains the procedure using Mac OS X 10.6 TextEdit as an example. 1. From the File menu, select Page Setup . 2. Select the printer as the printer to be used from Format For . 3. From Paper Size , select Manage Custom Sizes . 4. In the Custom Paper Sizes window, clic k + . A newly created setting “Unti[...]

Click the name of the desi red printer listed on the Select Printer window. The Status Monitor window appears. You can check the printer status and print job status. For more information about Status Monitor, see Help. The following proced ure uses Windows XP as an example: 1. Click start — All Programs . 2. Select EPSON . 3. Select Status Monito[...]

Note: The Select Printer window appears in this st ep, when multiple print dr ivers are installed on your computer. In this case, click the name of the des ired printer listed in Printer Name . The Printer Setting Utility appears. 2. Click the Printer Settings Report tab. 3. Select Information Pages from the list at the left side of the page. The I[...]

Each menu item has a list of values for the menu item. A value can be: ❏ A phrase or word to describe a setting ❏ A numerical value that can be cha nged ❏ An On or Off setting 4. Select the desired value, and then click the associated button with each menu item. Driver settings may have prec edence over changes previously made and may require[...]

Chapter 6 Using the Operator Panel Resetting to Factory Defaults After Initializing the Non-Volatile Memory (NVM) and rebooting the printer, all the menu parameters or data are reset to their factory default values. 1. Turn off the printer. 2. Open the rear door. 3. While holding down the ( Start ) button and the ( Cancel Job ) button at the same t[...]

Off On Blink — — 1 2 3 4 5 6 7 Common Light Sequences The following table shows th e most common light status. 1234567P r i n t e r S t a t u s Toner Energy Saver Jam Start Error Load Paper Ready/ Data —————— Ready —————— Processing —————— Printing — ———— Canceling a print job —————— Cal[...]

1234567P r i n t e r S t a t u s Toner Energy Saver Jam Start Error Load Paper Ready/ Data —————— On Diagnosis when starting — —————I n P o w e r S a v e r M o d e ——— —— Waiting for manual duplex printing. *1 *1 Load paper f or the second side (odd) page s, and press the ( Start ) b utton. See “Manual Dup lex Pr[...]

1 234567P r i n t e r S t a t u s Toner Energy Saver Jam Start Error Load Paper Ready/ Data YM CK —— — ————— *2 The cyan toner i s empty. *4 ————— — — — *2 The Color Toner Density (CTD) sensor is dirty, or the product is near the end of its service life (30% remains). *5 *1 When another error occurs, ( Error ) indica[...]

1 234567C a u s e / R e m e d y Toner Energy Saver Jam Start Error Load Paper Ready/ Data YM CK ————— — —N o p a p e r i s loaded. Load paper an d press the ( Start ) button. See “Loading Print Media” on page 36. ————— — ——P a p e r j a m occurred. See “Clearing Jams” on page 71. ————— — — ——T[...]

1 234567C a u s e / R e m e d y Toner Energy Saver Jam Start Error Load Paper Ready/ Data YM CK — — — ——— — — The specified toner cartridge is not installed or not installed correctly. Re-install the specified toner cartridge. See “Installing a Toner Car tridge” on page 110. — — — ——— —— —— — ——— —?[...]

1 234567C a u s e / R e m e d y Toner Energy Saver Jam Start Error Load Paper Ready/ Data YM CK ——— —— — Memory overflow Press the ( Cancel Job ) button to clear the message and cancel the current print job. See “Canceling a Print Job” on page 50. —— — —— —P a g e D e s c r i p t i o n Language (PDL) error Press the ( Ca[...]

1 234567C a u s e / R e m e d y Toner Energy Saver Jam Start Error Load Paper Ready/ Data YM CK ——— —— — Color Toner Density (CTD) sensor dustiness Clean t he CTD sensor. See “Cleaning the Color Toner Density (CTD) Sensor” on page 105. Fatal Errors Contact the Epson local representative office or an authorised dealer if this error o[...]

See Also: “Contacting Epson Support” on page 119 1 234567C a u s e / R e m e d y Toner Energy Saver Jam Start Error Load Paper Ready/ Data YM CK ——— ——— — A firmware error occurred. Press the (Cancel Job) button to clear the error. See “Canceling a Print Job” on page 50. —— ——— —A R O M e r a s i n g error occurred[...]

Chapter 7 Troubleshooting Clearing Jams Careful selection of appropriate print media and proper loading allow you to avoid most jams. See also: ❏ “About Print Media” on page 33 ❏ “Supported Print Media” on page 34 Note: Before buying large quantities of any print media, it is recommen ded that you try a sample first. Avoiding Jams ❏ U[...]

See also: ❏ “About Print Media” on page 33 ❏ “Supported Print Media” on page 34 Identifying the Location of Paper Jams c Caution: Do not attempt to remove a pape r jammed deeply inside the produc t, particularly a paper wrapped around a Fusing Unit or a heat roller. Otherwise, it may cause injuries or burns. Switch off the product promp[...]

2 Transfer Belt 3 Levers 4 Rear Door 5F r o n t C o v e r 6 Multipurpose feeder (MPF) Clearing Paper Jams From the Front of the Printer Note: To resolve the error displa yed on the operator panel, you must cl ear all print media from the print medi a path. 1. Pull the paper cover out. 2. Remove any paper jammed fr om the front of the printer. Epson[...]

3. Replace the paper cover in the printer. Important: Do not us e excessiv e force on t he paper co ver. Doin g so could damage it or th e inside of the printer. Clearing Paper Jams From the Back of the Printer Important: ❏ To prevent electric shock, alwa ys turn off the printer and disc onnec t the power cord from th e grounded outlet before per[...]

2. Lift up the levers. 3. Remove any paper jammed fr om the back of the printer. 4. Lower the levers to th eir original position. Epson AcuLaser C1700 Series User’s Guide Troubleshoot ing 75[...]

5. Close the rear door. Clearing Paper Jams From the Center Output Tray Important: ❏ To prevent electric shock, alwa ys turn off the printer and disc onnec t the power cord from th e grounded outlet before performing maintenance . ❏ To avoid burns, do not clear pa per jams imme diately after prin ting. The fusing unit becomes extremely hot duri[...]

2. Lift up the levers. 3. Remove any paper jammed from th e back of the printer. I f no pa per is found in the paper path, then remove any paper jammed ou t of the center output tray. 4. Lower the levers to th eir original position. Epson AcuLaser C1700 Series User’s Guide Troubleshoot ing 77[...]

5. Close the rear door. Jam Problems Misfeed jam Problem Action Print media mis feeds occur. Ensure that t he paper is properl y inserted in the MPF. Depending on th e print media you use, take any of the fol lowing actions: ❏ For thick paper, use the one that is 163 gsm or less. ❏ For thin paper, use the one that is 60 gsm or more. ❏ For the[...]

Multi-feed jam Problem Action Print media mu ltiple feed s occur. Ensure that t he paper is ins erted properly in the MP F. If the print media is damp, use print media that is not damp. Fan the print media. Note: If the problem continues even th ough you have taken suggested acti ons described above, contact the Epson local representative office or[...]

Printing Problems Problem Action Job did not print or incorrect characters printed. Ensure that the ( Ready/Data ) indicator is lit. Ensure that print media is loaded in the printer. Verify that you are using the correct print driver. Ensure that you are using the correct USB ca ble and that it is securely connected to the printe r. Verify that the[...]

Problem Action The envelo pe is crease d after printing. Ensure that the en velo pe is loaded as instructed in “Loading Envelope in the Multipurpose Feeder (MPF )” on page 43. Page breaks in un expected places. Increase the value for Job Time-Out in the System Settings menu, that is on the Printer Maintenance tab in the Printer Setting Utility.[...]

Problem Action The output is too light. The toner cartridges may be low or need to be replaced. Confirm the amount of toner in each toner cartridge. 1. Check the toner level in the Status tab in the Status Monitor win dow. 2. Replace the toner cartri dges as necessary. Verify that the print media is dry and the correct print media is used. If not, [...]

Problem Action Toner smears or print comes off. The output has stai n on the back side. The print media surface may be uneven. Try changing the Paper Type setting in the print driver. For ex ample, change Plain to L ightweight C ardstock. 1. On the Paper / Output tab in Printing Preferences of the print driver, change the Pape r Type setting. Verif[...]

Problem Action The printed result has random spots or is blurred. Ensure that the toner cartridges are installed correctly. See also: “Installing a Toner Cartridge” on page 110 If you use non-genuine brand toner ca rtridges, install genuine brand toner cartridges. Clean up the fusing unit . 1. Load one sheet of paper on the MPF, an d then print[...]

If this trouble happens, contact the Epson local representative o ffice or an authorised dealer. Pitched Color Dots If this trouble happens, contact the Epson local representative o ffice or an authorised dealer. Vertical Blanks Problem Action The printed result has vertical blanks. Clean inside the printer and perform te st print. 1. Clean inside [...]

Mottle Problem Action The printed result has mottled appearance. Adjust the transfer bias. 1. Launch the Printer Setting Utility, click Adjust BTR on the Printer Maintenance tab. 2. Adjust the setting for the type of print media being used. 3. Click the Apply New Settings button. If you use non-recommended print media, use the p rint media recommen[...]

Problem Action The printed result has gho sting. Adjust the transfer bias. 1. Launch the Printer Se tting Utility, and click Chart Print on the Diagnosis tab. 2. Click the Ghost Configuration Chart button. The Ghost Configuration Chart is printed. 3. Click BTR Refresh Mode on the Printer Maintenance tab. 4. Select the check box next to On , and the[...]

Problem Action The p rinted result is foggy. When the whole is printed li ght, contact the Epson l ocal representative of fice or an authorised d ealer. When the printed page is partly light, start Developer Stir Mode . 1. Launch the Printer Se tting Utility, and click Developer Stir Mode on the Diagnosis tab. 2. Click the Start button. Note: If th[...]

Auger Mark Problem Action The printed result has auger mark. The toner cartridges may be low or ne ed to be replaced. Confirm the amount of toner in each toner cartridge. 1. Check the toner level in the Status tab in the Status Monitor win dow. 2. Replace the toner cartri dges as necessary. Start Developer Stir Mode . 1. Launch the Printer Se tting[...]

Problem Action The output is wrinkled. The output is stained. Verify that the correct print media is being used. If not, use the print media recomme nded for the pri nter. If excessive wrinkles occur, use pape r or other media from a new package. See also: ❏ “Usable Print Media” on page 35 ❏ “About Print Media” on page 33 If you use the[...]

Note: If the problem continues even th ough you have taken suggested acti ons described above, contact the Epson local representative office or an authorised dealer. Color Registration Is out of Alignment Epson AcuLaser C1700 Series User’s Guide Troubleshoot ing 91[...]

Problem Action Color registration is out of alignment. Execute auto color regist ration adj ustment. 1. Launch the Printer Setting Utility, and click Color Registration Adjustment on the Printer Maintenance tab. 2. Deselect the check box next to On . 3. Click the Start button next to Auto Correct . Clean the CTD sensor. 1. Clean the CTD sensor. 2. [...]

Protrudent/Bumpy Paper Problem Action Printed surface got protrudent/bumpy. Clean up the fusing unit . 1. Load one sheet of paper on the MPF, an d then print a solid image all over pa per. 2. Load the printed sheet with the side to be printed on facing down, and then print a blank sheet of paper. Note: If the problem continues even th ough you have[...]

Note: The Select Printer window appears in this st ep, when multiple print dr ivers are installed on your computer. In this case, click the name of the des ired printer listed in Printer Name . The Printer Setting Utility opens. 2. Click the Printer Maintenance tab. 3. Select Color Registration Adjustment from the list at the left side of the page.[...]

5. Click the Start button next to Print Color Regi Chart . 6. Select the paper si ze, and then click OK . The color registration chart is printed. Determining Values On the color registration chart pr inted, find the straightest lines where the two black lines and the colored line are most closely alig ned for each color (Y, M, an d C). If you find[...]

Entering Values The Printer Setting Utility Using the Printer Settin g Utility, en ter the values that you found in th e color registration chart to make adjustments. The following procedure uses Windows XP as an example. 1. Click start — All Programs — EPSON — EPSON Printer Software — EPSON AL-C1700 — Printer Setting Utility . Note: The [...]

❏ If 0 is not next to the straig htest lines, determine the values and adjust the printer again. Noise Note: In this section, the procedures use the Printer Setting Utility. See also: “Printer Setting Utility (W indows Only)” on page 19 Epson AcuLaser C1700 Series User’s Guide Troubleshoot ing 97[...]

Problem Action The printer makes a strange noise. Locate the cause of the prob lem by removing the toner cartridges. 1. Remove the toner cartridges. 2. Launch the Printer Se tting Utility, and click Machine Check on the Diagnosis tab. 3. Select Main Motor Operation Check from the drop-down list box, and click the Start button. 4. Click the Play of [...]

Other Problems Problem Action Condensation has occurred inside the printer. This usuall y occurs wit hin several hours af ter you heat the room in winter. Th is also occurs when the printer is operating in a location where relative humidity reaches 85% or more. Adjust the humidity or relocate the printer to an appropriate environment. Contacting Se[...]

Non Genuine Toner Mode When toner within a toner cartridge is empty, a toner in dicator lights up or blinks, and at the same time, the ( Error ) indicator lights up dependin g on the printer status. For de tails on indicators, refer to “Understanding the Operator Panel Lights” on page 62. When you want to use the printe r in the Non Genuine Ton[...]

The Non Genuine Tone r Mode Setting Tool (for Mac OS X) 1. Insert the Software Disc , and click Non Genuine Toner Mode Setting Tool . 2. On the message screen, click the OK button. 3. Select On.prn , and select the check box n ext to your printer, and then click the Send File button. 4. If the message screen appears, click the OK button. Epson AcuL[...]

Chapter 8 Maintenance Cleaning the Printer This section describes how to clea n the printer in order to maintain it in good condition and print clean printouts all the time. w Warning: When cleaning this product, use the designated cleaning materials excl usive to it . Other cleaning materials may result in p oor pe rformance of the product. Never [...]

3. Pinch the toner cartri dge firmly as shown in the illustration. 4. Pull the toner cartridge out. Important: Always pull the toner cartridge out sl owly so you do not spill any toner. 5. Pull the other three tone r cartridges out as well. Epson AcuLaser C1700 Series User’s Guide Maintenance 103[...]

6. Pull the print head cleaning rod ou t. 7. Insert the print head cleaning ro d fully into the hole beside the arrow on the printer until its tip reaches the interior of the printer as illu strated belo w, and then pull it out. 8. Repeat the same procedure for the other three holes. 9. Return the print head cleaning rod to its or iginal location. [...]

10. Replace the black toner cartridge by adjusting it to the associated cartridge holder, and then insert it firmly by pressing near the center of the label until the to ner cartridge clicks. 11. Replace the other three toner cartridges as well. 12. Close the toner access cover. Cleaning the Color Toner Density (CTD) Sensor Clean the CTD sensor onl[...]

2. Push the rear cover handle and open the rear door. 3. Clean the CTD sensor inside the pr inter with a clean dry cotton swab. 4. Close the rear door. Epson AcuLaser C1700 Series User’s Guide Maintenance 106[...]

Replacing Toner Cartridges Epson toner cartridges are av ailable only through Epson. It is recommended that you use Epson toner cartridges for your printer. Epson does not provide warranty coverage for problems ca used by using accessories, part s, or components not supplied by Epson. w Warning: ❏ Use a broom or a wet cloth to wipe off spilled to[...]

Indicator Printer Status Action Toner Energ y Saver Jam Start Error Load Paper Ready/ Data YM CK — — — ————— *1 The specified toner cartridge is low. *2 The toner cartridge has become low. Prepare a new one. — — — ————— *1 —— — ————— *1 ——— ————— *1 — — — ————— *1 The s[...]

Removing the Toner Cartridges 1. Turn off the printer. 2. Open the toner access cover. 3. Spread a few sheets of paper on the floor or table where the re moved toner cartridge is pla ced. 4. Pinch the toner cartri dge firmly as shown in the illustration. 5. Pull the toner cartridge out. Epson AcuLaser C1700 Series User’s Guide Maintenance 109[...]

Important: Always pull the toner cartridge out sl owly so you do not spill any toner. 6. Place the toner cartridge slowly on the sheets of paper spread in step 3. Installing a Toner Cartridge 1. Unpack a new toner cartridge of the desired color and shake it five to six times to distribute the toner evenly. Note: ❏ Ensure that the color of the new[...]

2. Remove the tape from the toner cartridge. 3. Adjust the toner cartridge to the associated cartri dge holder, and then insert it firmly by pressing near the center of the label un til the toner cartridge clicks. 4. Close the toner access cover. 5. Pack the removed toner cartridg e in the box in whic h the inst alled toner cartridge was packed up.[...]

6. Take care not to contact with the spilled toner and remove the sheets of pape r spread under the removed toner cartridge. Ordering Supplies The toner cartridges need to be ordered occasion ally. Each toner cartridge includes installation instructions on the box. Consumables Important: Use of consumables not recomme nded by Epson can impair machi[...]

Important: This printer is designed to provid e the most stable perf ormance and print qualit y when used with the recommended toner cartridges. Not using toner cartridges recommended for this machine degrades the performance and printing quality of the printer. You could also in cur charges if the machine breaks down. To receive custome r support [...]

The following proced ure uses Microsoft ® Windows ® XP as an example. 1. Click start — All Programs — EPSON — Status Monitor — Activate Status Monitor . The Select Printer window appears. 2. Click the name of the desi red printer from the list. The Status Monitor window appears. For details about the functions of Status Monitor, refer to [...]

The Billing Meters counts the number of pages printed properly. Single side color print (including Multiple-Up) is counted as one job, and 2-sided print (includin g Multiple-Up) is counted as two. During 2-sided printing, if an error occurs after on e side is printed properly , it is counted as one. When printing color data, which has been converte[...]

1. Turn off the printer. 2. Disconnect the power cord and USB cable. 3. Remove any paper in the center output tray if there is. Close the output tray extension if it is opened. Epson AcuLaser C1700 Series User’s Guide Maintenance 116[...]

4. Remove any paper in the multipurpose feeder (MPF). Keep the pape r wrapped and away from humidity and dirt. 5. Push the paper cover in. 6. Slide the slide bar ba ckward until it stops. Epson AcuLaser C1700 Series User’s Guide Maintenance 117[...]

7. Close the front cover. 8. Lift the printer and move it gently. 9. Adjust the color registration before using your printer. See Also: “Adjusting Color Regi stration” on page 93 Epson AcuLaser C1700 Series User’s Guide Maintenance 118[...]

Appendix A Where To Get Help Contacting Epson Support Before Contacting Epson If your Epson product is not operating proper ly and you cannot solv e the problem using the troubleshooting information in yo ur product documentation, cont act Epson support services for assistance. If Epson support for your area is not li sted below, contact the dealer[...]

World Wide Web (http://www.epson.com.tw) Information on product specification s, drivers fo r download, and products enquiry are available. Epson HelpDesk (Phone: +0800212873) Our HelpDesk team can help you wi th the following over the phone: ❏ Sales enquiries and product information ❏ Product usage questions or problems ❏ Enquiries on repair[...]

Telephon e number Fax number Address 06-2221666 06-2112555 No.141, Gongyuan N. Rd., North Dist., Tainan City 704, Taiwan 07-5520918 07-5540926 1F., No.337, Minghua Rd., Gushan Dist., Kaohsiung City 804, Taiwan 07-3222445 07-3218085 No.51, Shandong St., Sanmin Dist., Kaohsiung City 807, Taiwan 08-7344771 08-7344802 1F., No.113, Shengli Rd., Pingtung[...]

Epson Hotline (Phone: (66)2685-9899) Our Hotline team can he lp you with the foll owing over the phone: ❏ Sales enquiries and product information ❏ Product usage questions or problems ❏ Enquiries on repair service an d warranty Help for Users in Vietnam Contacts for information, support, and services are: Epson Hotline (Phone): 84-8-823-9239 [...]

Epson Service Center Jakarta Mangga Dua Mall 3rd floor No 3A/B Jl. Arteri Mangga Dua, Jakarta Phone/Fax: (62) 21-62301104 Bandung Lippo Center 8th floor Jl. Gatot Subroto No.2 Bandung Phone/Fax: (62) 22-7303766 Surabaya Hitech Mall lt IIB No. 12 Jl. Kusuma Bangsa 116 – 118 Surabaya Phone: (62) 31-5355035 Fax: (62)31-5477837 Yogyakarta Hotel Natou[...]

Help for Users in Hong Kong To obtain technical support as we ll as other after-sales services, users are welcome to contact Epson Hong Kong Limi ted. Internet Home Page Epson Hong Kong has esta blished a local home page in both Ch inese and English on the Internet to provide users with the following information: ❏ Product information ❏ Answers[...]

Phone: 603-56288288 Fax: 603-56288388/399 Epson Helpdesk ❏ Sales enquiries and product information (Infoline) Phone: 603-56288222 ❏ Enquiries on repair service s & warranty, pr oduct usage and techni cal support (Tec hline) Phone: 603-56288333 Help for Users in India Contacts for information, support, and services are: World Wide Web (http:[...]

Location Telephone number Fax number Cochin 0484-23579 50 0484-2357950 Coimbatore 0422-2380002 NA Pune 020-30286000 /30286001/302 86002 020-30286000 Ahmedabad 079-26407176 / 77 079-26 407347 Helpline For Service, Product info or to order a cartridge - 18004250011 (9AM - 9PM) - This is a Toll-free number. For Service (CDMA & Mobile Users) - 3900[...]

❏ Enquiries on repair service an d warranty Epson AcuLaser C1700 Series User’s Guide Where To Get Help 127[...]

Index A Adjusting color registration........................... .................. ..93 Avoiding jam........................................................................71 B Basic Printer Problem.................... .................. ...................79 Billing Meters Total Printed Pages........................................................[...]

M Main c ompo nent s...... ......... ........ ........... .......... ........ .......... .13 Managing printer..............................................................................113 Manual Duplex Printing.....................................................46 Messages Status Monitor..........................................................[...]

W Warning and Erro r Mess ages. ........... .............. ........... .......99 When to order toner cartridges.......................................112 Epson AcuLaser C1700 Series User’s Guide Index 130[...]