Epson Stylus Color 800 manual

User’s Gu ide Prin ted on recycled paper with at least 10% post-consum er content ea sfm.fm5 Page i Monday, November 25, 19 96 4:06 PM[...]

ii All rights reser ved. No par t of t his publication may be r eproduc e d, s t ored in a retri eval sy stem, or t ra n smitted in any form or by any mean s, e l e ct ronic, mechan ical, photocopyin g, r e co rding, or otherw ise, wit hout t he prio r writte n per missi on of SEIKO E PSON C ORPORATION . T he inform ation conta ined herein is desig[...]

iii FC C Compliance St atement For Unite d St a tes U s e r s This equipment has been tested and fo und to comply with the limits for a Class B digi tal device, pursuant to Part 15 of the FCC Rules. These limits are designed to prov i de reasonable protect ion against harmful inter ference in a residentia l install ation . T h i s equipmen t ge ner[...]

iv ea sfm.fm5 Page iv Monday, November 25, 1 996 4:06 PM[...]

v Contents Introduction Wind ows System Requirem ents 2 Macintosh System Requirem ents 2 How To U s e Your Manua ls 3 Warning s, Ca utions, and Notes 4 Wher e To Get H elp 4 Electro nic Supp ort Serv ices 5 E NE RGY S TA R Complia nce 6 Energy- saving Tips 7 Important Safety Instructions 7 1 Basic P rinti ng Printing from W indows 1-1 Setting Print[...]

Contents vi 2 Printing on Special Me dia Us i ng S pecial P aper an d Media 2-1 Letterhea d, Preprinted Form s, and Leg al -size Paper 2-3 EPSON 360 dpi High Qua lity and Photo Qua lity Ink Jet Paper 2-3 EPSON Pho to Qua lity Glossy Pa per, Film , and Tran s p arencies 2- 3 Envel opes 2-4 EPSON Photo Q uality Ink Jet Cards 2-5 EPSON Pho to Q uality[...]

Contents vi i Network Printing on a PC 4-9 Setting Up the H ost System 4- 10 Setting U p Rem ote System s 4-1 0 Setting Up Your Network Path in Windows 95 4-1 1 Network Printing on a Macintosh 4-1 2 Assigning a N am e to the Printer 4-1 2 Using th e Appl eTalk Co nnection 4-1 3 5 Main tenan ce and Transportation Replac ing an I nk Ca rtridge 5-1 Re[...]

Contents viii Vertica l lines ar e misal i gned or ver tical band ing appears 6-5 The printed image has incorrect or m issing colo rs 6 -5 The printed ima ge i s faint or has gap s 6 -6 The printed image is blurry or smear ed 6-7 Photogr aph ic ima ges look grainy or rough 6-7 Solving Printing Pro blems 6-8 All lig hts are off 6- 8 Only the P power[...]

Contents ix Solving Mi s cella neous Printout Problem s 6-1 5 Cha racters a re inc orrect or garble d. 6- 15 The m argins a re incorrec t. 6-1 5 The im age is inv erted as if v iewed in a mirror. 6-1 5 The printer prints blank pages. 6-1 6 A Using Optional Interfaces Selecting an Inter face Board A-1 Using M acintosh Interface B oards A-2 Us i ng t[...]

1 Your EPSON ® S tylus ™ COLOR 800 printer is the ideal output device for business gr aph ics, single-pag e l ayout proofs, digital photogr aph y—or any proj ect you create on your com puter . With resolu tions up to 1440 by 720 d pi, you get ama zingly real is tic photog raphic im age s and v ivid graph ics in color , or razor- sharp black pr[...]

Introd uctio n 2 Windows Sys tem Requirem ent s To use your printer and its software with a PC, your system should hav e: ◗ An IBM ® com patible PC w i th at least a 386/25 MHz or faster pr ocessor ◗ Microsoft ® Windows 3.1, Window s for W orkgroups ™ 3. 1 , or Wi ndows 95 ◗ At least 8MB of RA M ( more for Windows 95) ◗ At least 20M B o[...]

In trod uc ti on 3 How To Us e Your Manuals To se t up you r printer, see the Quick S etup card. For col or printing tips, see the Print It in E PSON Colo r booklet. Th is User’s Gu ide c ontains the following inform ation: Ch ap ter 1 covers the basics of printing with Windows or Macintosh . Ch ap ter 2 gives gu idelines for selecting th e right[...]

Introd uctio n 4 Warnin gs, Cautions , and Notes You’ll find this inform ation through out your m anual: Warni ngs must be follow ed careful ly to avoid bod i ly inj ury. Ca ut i ons mus t be obs erv e d to a voi d d ama ge t o yo ur equipm ent. No tes conta in important inf orma tion about your printe r. Ti ps contain add i t i o nal hints for g[...]

In trod uc ti on 5 For answers to co mmonly asked questions about EPSON product s 24 hours a day, se ven day s a week, call EPSON Sound Advice at (800) 442- 2110 . You ca n purc hase ink c artr i d ges, pa per, ma nuals, a cce ssories, and pa rts fr om EPSON Accessories at (800) 873-7 766 ( U.S. sales only). In Cana da, plea se call (800) 873-7766 [...]

Introd uctio n 6 EPSO N Fax-on-De mand service You c an acce ss EPSON ’s technic al informa tion library by ca l ling (800) 442-2 110 or (8 00 ) 92 2-8 911 and selec ti ng the appropr iate phone optio n. Y ou must prov ide a return fax number to use Fa x - on-D emand. EPSON Forum o n Co mpuServe Mem bers of Compu Serve ® can typ e GO EPSO N at t[...]

In trod uc ti on 7 Energy-sa ving Tips Here are a few tips you can use to be even more energy- wi s e : ◗ If your mo n i tor isn’t Energ y Star com p liant, turn it off when you ’re not u sing it. ◗ Turn off your compu ter, printer, and monitor each day when you are done using them . ◗ Use the p rint preview optio n in your softwa re so y[...]

Introd uctio n 8 ◗ Do not let the power c ord become dam aged or fra yed. ◗ If you use an e x tension cord with the printer, make sure the total amper e rating of the devices p lugged into the extension cord does not exceed the cor d’s a mp ere rating. Also , ma ke sure the tota l of all devices plu gged into the wall outlet d oes not ex ceed[...]

1-1 1 It’s easy to print a ll your colo r a nd black and white docu ments with yo ur n ew EPSO N S tylu s COLO R 800. First you have to set up your printer and install the software, following the instructions on the Quic k Setup ca rd. Then read th i s ch apter to find out about the foll owing: ◗ Printing from W indows ◗ Printing from a Macin[...]

Basic Printin g 1-2 Setting Prin ter Options from Windows Applica tions This section describes the settings you’ll need to c h eck for a ll your everyd ay printouts. See Chap ter 3 for information abou t advanced settings for special print job s . Follow these steps to chec k print er settings from you r word proce ssor o r oth er Windows so ftwa[...]

Basic Printing 1-3 4. Choo se th e M edia T yp e you want to print on from th e following list: ◗ Pl ai n pap e r ◗ 360 dp i Ink Jet Paper ◗ Photo Qu al ity Ink Jet Paper ◗ Ph oto Quality Gl ossy Paper ◗ Photo Qu ality Gl ossy Film ◗ Ink Jet Transpa rencies The type of paper or other med i a you cho ose determines the print quality or r[...]

Basic Printin g 1-4 Setting Default P rinter O ptio ns When you chang e printer setting s throug h your softwar e applica tion, the settings apply only to the ap plication you’re using. If you want to adjust the defa ul t settings for all your Wind ows appl ications, you can acces s the dialog box th rough the Windows 95 Settings option or the Wi[...]

Basic Printing 1-5 Check ing Printer Statu s While you r docum ent is printing , the EPSON D espooler dialo g box a ppears in th e lower right corner of your sc reen: This dialo g b ox show s the progre ss of your print job and the status of your printer. If you r un out of paper while pr inting, for exampl e, the Despool er warns you. You can use [...]

Basic Printin g 1-6 Printin g from a Macintosh Wh en you set up a new printer for your Macintosh , you need to chec k the page setup for doc uments in each a pplication you use. You can th en click the print icon or choose Prin t fro m th e File menu . You s ee a dialog box that lets you cho ose whic h pag es to print , the num ber of copies, and o[...]

Basic Printing 1-7 4. Choo se the nu mber of co pies and indica te which pages you want to print. 5. Make sure the M ode option is s e t to Automati c . This is the easiest way to get good printing results for a ll kinds of docum ents, on al l type s of paper. 6. Choo se th e M edia T yp e you want to print on from th e following list: ◗ Pl ai n [...]

Basic Printin g 1-8 What To Do W hen th e P rinte r Lights Fla sh The fou r lights on your printer’s control panel show the print er’s status and alert you to problem s like pap er jams. pow er bu tto n load /eje ct button col or cleani n g butto n bla c k cleanin g butto n pape r out ligh t c olo r i nk ou t l ig ht bl ac k in k ou t l i gh t [...]

2- 1 2 Your E PSON S tylus CO L OR 800 let s you print on j ust abou t any kind of paper you want to use. You can get great resul ts printing on various sizes of plain pa per, letterh ead, a nd envelop es. You’ll get even better result s with specially coated ink jet pa per. F or th e best outpu t, use EPSON ’ s ph oto-qual ity media: p aper, g[...]

Printing on S pecial M edia 2- 2 To order EPSON pa pers and other med ia, contact you r deale r or cal l EPSON Accessories at (800) 873-7 766 (U.S . s ales only) . In C anada, c all (800 ) 873- 7766 for dealer referra l. The type of paper or othe r m edia you use is one of the most importa nt facto rs in d etermining the qua lity of you r printed o[...]

Pri n ting on Special Media 2- 3 Letterhe ad, Preprinte d Forms, and Lega l-size Pa pe r Load the top edge first. W hen y ou loa d lega l-siz e p aper , pull up the paper suppo rt extension as shown below: EPSON 360 dpi High Qua lity and Photo Quality Ink Jet P aper You can loa d paper up to the arro w mar k on the left e dge guide. If you use lega[...]

Printing on S pecial M edia 2- 4 Howev er, you m ay get better results by loading one sheet at a time. W i th mu ltiple sheets loaded , the mi nimum top margin you can use is 1.2 inc hes (30 mm ). If yo u want to use a smal ler top marg in, load and print one sheet at a time. Remo ve each sheet fr om th e outpu t tr ay imme diatel y after it’s pr[...]

Pri n ting on Special Media 2- 5 If ink s me ars when you print on envelopes or oth er thick media , set the paper th ickness lever to th e + position. Op en the printer cover and position the lever as shown below . Then close the cover and print. (Make sure you return the lev er to th e 0 position before you print on other media .) EPSON Photo Qua[...]

Printing on S pecial M edia 2- 6 EPSON Iro n -On Transfe r Pap er You can print photos, com pany logos, or anything else you want on this p aper, and th en transfer your im ages to T -shirts or other cloth items. Lo ad one sheet of transf er paper at a time. After you print, fol low the instruct i on s tha t c ame with th e paper to iron the im age[...]

Pri n ting on Special Media 2- 7 3. Follow the instru ctions below t o print you r banner on either a Windows com puter or a Macintosh. Printing a Bann er fro m W indows Follow t hese steps to print a banner or other cu s to m size document on a Windows com puter: 1. Create the docu ment in your word processor or oth er applica tion software. Y ou [...]

Printing on S pecial M edia 2- 8 5. Choo se the pa per you want to u s e f rom th e Paper S ize list. If you want to pr i nt a banner or other custom -size document, choo s e User Defined . If you choose User Defined , the following dia log box appears: 6. To print a banner, type 8. 5 in ches f or the Paper Wi dth and 44 inches for t he Paper Heigh[...]

Pri n ting on Special Media 2- 9 You see a dialog box like the following : 3. Choo se Portrai t or Lan dscape , depending on the orientat i o n of the banne r or docum ent you crea ted. Set th e printable a rea if necessary. 4. Choo se the pa per you want to u s e f rom th e Paper S ize list. If you want to pr i nt a banner or other custom -size pr[...]

Printing on S pecial M edia 2- 10 6. Type a name for your c ustom siz e in the New P aper S ize box. 7. To print a banner, type 8. 5 inches fo r th e Width and 44 inches for the Heigh t . (Th is works for both “landsca pe” and “ portrait” st yle banners.) Click OK , then OK agai n. 8. Choo se Pri nt from the File menu or click the Pr int ic[...]

3-1 3 When you wa nt to print presentation graph ics, photogra phs, or other special proj ec ts , you can use the custo m settings in your EPSON S tylus COLOR 800 software. You c an choose predefined se tti ngs or adjust individua l options like brightness, contrast, satu ration, and halfton ing. For professional - qua lity color a cc uracy, you ca[...]

Custom P rinting 3-2 2. Access the Main printer set tings dialog box as described on page 1- 2 (W indows) o r page 1-6 (Macintosh) . You see one of t he following dial og boxes: 3. Choo se Co lor or Black in k. Note When you use advanc ed settin gs, the Quality/S peed slider disa ppears. Win dows Click Adva nced , th en cli ck h ere to see a list o[...]

Custom Printi ng 3-3 4. Click Advanced , and then Cus tom Settin gs . You see the list of pro ject typ es. 5. Follow these guideline s to choose the right setting for you r project: ◗ Photo For pr inting sca nned photogr aphs. Increases c ontrast in the im age. ◗ Text/Gr aph For pr inting grap hics-inte nsive documents l ike presentation page s[...]

Custom P rinting 3-4 Cust omizing Pri nt Qual ity an d Special Effects If you need the ma ximu m c ontrol over you r proj ect, or you want to experim ent with special effects, you can adj ust individual settings in your printer softwar e. Follow the s e steps: 1. Create your docum ent, imag e, or p roject in you r applica tion softw are. 2. Access [...]

Custom Printi ng 3-5 4. Choo se one of the follow ing Pri nt Q uali ty options : ◗ Econom y For low- resolution roug h drafts on plain paper. S aves ink. ◗ Normal - 360 dp i For most d ocu ments on plain pa per, tra nsparencies, or 36 0 dpi Ink Jet paper. ◗ Fine - 720 dpi For h igh-reso lution ou tput. Wor ks best on Photo Quality m edia. ◗[...]

Custom P rinting 3-6 6. Choo se one of the follow ing Ha lftonin g options: ◗ No Hal ftoning For pr int i ng black tex t only. ◗ Error Diffu s ion For print ing photo graphic or v ideo/digital came ra image s. Blend s each dot of color with the surr ounding dots. ◗ Ditheri ng For pr inting cha rts, gra phs, a nd other imag es that require pre[...]

Custom Printi ng 3-7 Customizing Color Set tings You can choose from sev eral color adjustm ent modes or manu ally a djust brig htness, co ntrast, and sa turation. Fo r profe ssional colo r correc tion, you ca n set ind i vidu al CMY color values. To ach ieve the ma ximum c olor a ccurac y, you can use Image Color Matc hing (ICM) under Windo ws 95 [...]

Custom P rinting 3-8 2. Choo se one of the follow ing Co l o r Adjustment Modes : ◗ Automatic Analyze s the color in forma tion in your pro ject and optimizes c olor co rrec ti o n accor dingly. ◗ Photo-re a listic For pr int i ng color ph otograp hs. ◗ Vivi d For pr inting grap hics-inte nsive documents l ike presentation page s with charts [...]

Custom Printi ng 3-9 4. Choo se Vid eo/Di gital Camera , IC M (Windows 95) or Col orS ync (Ma cintosh): ◗ Vid eo/Dig ital Ca mera Use for p rint i ng i ma ge s c aptured fr om a d igital c amera or video. Inc reases color brightness and m akes the image sha rper. ◗ IC M (Wind ows 95 only) Autom at i c al l y a djusts printo ut colo rs to matc h[...]

Custom P rinting 3- 10 Follow these steps to set your mon i to r’s ColorSync pro file a nd use your printer software’s Col orSync featu res: 1. Open the Color Sync System Profile under Contro lPanels on the A pple menu . 2. Click t he Se t P rofile button . 3. Select your m onitor from th e list, and then click Select . 4. Access th e M ore Se [...]

Custom Printi ng 3- 11 Savin g C u stom Sett ings After you’v e fine-tu ned your printer settings for a special project, you can sav e the se ttings as a group. Then you ca n quickly reu se them the next time yo u p rint a similar projec t. Follow these steps: 1. Custom ize you r printer sett i ng s as descr i bed in this cha pter. 2. Click t he [...]

4-1 4 c Your printer softwar e include s several utilities for mana ging print jobs. You can use them to schedule la rge jobs for convenient tim es, m o ni to r your printer’s status, and h andle network pr inting. If you’re using you r printer on a netwo rk, you need to follow special setup procedures. This chapter pro vides in s tructions for[...]

Manag ing Print J obs and Networ k Printing 4-2 ◗ The Statu s Monitor, which i s a v ailable onl y if you’re using Wind ows 95, also starts a utoma tically wh en you send a job to the printer. It displays in the lower right corn er o f yo ur screen to alert you abo ut printer and ink status, as described on p age 1-5. Using th e Spo o l Mana ge[...]

Ma n aging Pr i nt Jobs and Network P r inti ng 4-3 The Spool M anager window displays the status of your print queue s and jour nal files and lets you control them . Her e are some of the things you ca n do: ◗ Hold or rele ase a q u eue ◗ Send jour nal files to your printer ov er a network ◗ Hold, r e- q ueue, or del ete a j ournal file ◗ [...]

Manag ing Print J obs and Networ k Printing 4-4 3. Make sure EPSON S tylu s COLOR 800 i s selec ted, and then choose Setu p from the Q ueu e menu . The Qu eue Set up dialog box appea rs. 4. Change th e spo ol direct ory to the one you c reated in step 1. Also ma ke sure U s e P rint Manag er for this port is checked . ( If you don’t see the Statu[...]

Ma n aging Pr i nt Jobs and Network P r inti ng 4-5 You see the Utility me nu: 3. Click t he Status M onitor icon. You see th e Despoo ler window with the Statu s M onitor at the bottom: 4. Chec k the a mount of ink you have lef t. For mo re informa tion about the Despool er window, see page 1- 5. For inf orm at ion abo ut these th ree u til itie s[...]

Manag ing Print J obs and Networ k Printing 4-6 Enabling the Status Monitor If the Sta tus Monitor d oesn’t appear on the D espooler w indow, you m ay nee d to chec k your bidirectional spoo l settings. Follow these steps: 1. Click Start , point to Setti ngs , and then point to Printer s . 2. Right- click the EPSON S tylus COLOR 800 icon. 3. Sele[...]

Ma n aging Pr i nt Jobs and Network P r inti ng 4-7 If you want to u s e this utility, you need to tur n on background printing in the C hooser and i nc rease the mem ory al location fo r Monitor2. Follo w these steps to turn on ba ckground printing and use the Monitor2 utility: 1. Open the Chooser from the Apple menu and m ake sure your EPSON S ty[...]

Manag ing Print J obs and Networ k Printing 4-8 Using th e Macintosh Status Monitor You ca n use the Status M onitor to ch eck the level o f ink in your printer and to control the wa y your softwar e warns you about printer problem s. Fol low these steps: 1. Choo se Prin t from the File m enu or click the P rint button in your a pplication. You s e[...]

Ma n aging Pr i nt Jobs and Network P r inti ng 4-9 4. If you want to c hang e printer me s s ages and war nings, click the Con figurati on butto n. You see the following dialog box: 5. Choo se the op tions you wa nt and click OK . Network P rinting on a PC You can use your printer on a network under Windows 95 or other network oper ating system s [...]

Manag ing Print J obs and Networ k Printing 4- 10 Setting Up th e H ost Syste m Follow t hese steps to set up the compute r co nnected to the printer: 1. Create an icon for th e EP SON Spo ol Mana ger (EPS PLMGR .EXE in the W I N DOW SSYS TEM fo lder or directory) . 2. Place this ico n in the S tartup folder. 3. Open the Spool Mana ger windo w as[...]

Ma n aging Pr i nt Jobs and Network P r inti ng 4- 11 5. Click t he Br ows e bu tton and s e lect the directory you’re using for journa l files on the host system. 6. Click OK a nd m inimize the Spo ol M anag er. Setting Up Y ou r Network P ath in Windows 95 If you want to u s e your print er on a network running Wind ows 95, you need to set up t[...]

Manag ing Print J obs and Networ k Printing 4- 12 5. Click t he Add P ort button, then specify the network path to the printer and c lic k OK . 6. Open th e Spool M anager window as de scribed o n page 4-2. 7. In the Spool Ma nager window, d ouble-c lick your printer’s queue . The Queue Setup dialo g box appear s . 8. Ma ke su re the U se Pri nt [...]

Ma n aging Pr i nt Jobs and Network P r inti ng 4- 13 Using th e AppleTalk Connection Make sure your printer is tur ned on and then fo llow these steps to set up you r printer o n an A ppleTalk network: 1. Open the Chooser from the Apple m enu. You see a dialog box like the follow ing: 2. Click t he EPSON Stylus(AT) icon. 3. Select the App leTa lk [...]

5-1 5 It’s easy to keep your EP SON S tyl us COLOR 800 printer working at its best. All you ha ve to do i s fol low the sim ple in s tr uctions in this ch apte r for repl acing ink ca rtridges, m o ving the printer, and perform ing rout i ne m aintenance. Y ou can use your printer software utilities to clea n a nd align the print heads whenev er [...]

Maintenance and Transpo rtation 5-2 Use these EPSON ink cartr idges wit hin six month s of instal ling them and before the expiration da te on the packa ge: ◗ Black ink c artridge S020108 ◗ Color ink cartridge S020089 When th e A co lor ink o ut light c omes o n, you ca n continue to print with black ink. Sim ply tur n the p rinter o ff and th [...]

Ma i ntenance a nd Transpo rtation 5-3 The print he ads move slightly lef t a nd the P power ligh t begins flashing . (The print hea ds return to their home position if you don’t proceed to step 4 wit hin 60 seconds. ) 4. Pull up the ink ca rtridge clamp . ( Alth oug h the illustration shows the b lac k ink cartridg e, th e proce dur e is the sam[...]

Maintenance and Transpo rtation 5-4 Installing the New Cartridge Once you have removed th e empt y cartridg e, you’re re a dy to install the new one. Follow these steps: 1. Rem ove the new ink c artr i d ge from it s pa ckaging. 2. Remo ve th e yellow tap e seal as sh own: 3. Lower the ink c artridge into its hol der with the label facing up and [...]

Ma i ntenance a nd Transpo rtation 5-5 5. If you need to replac e the o ther ink c artr i d ge, fo llow th e steps under “ Rem oving a n Empty I nk Cartridge, ” and then steps 1 thro ugh 4 under “Insta lling the N ew Cartrid ge.” 6. Press the E loa d/ej ect b utton and c l ose the printer cov er. The printer m oves the print hea ds and begi[...]

Maintenance and Transpo rtation 5-6 Clea ning the Print Hea ds If your printed ima ge is unexpec tedly light or faint, or dots are mi s sing from the im age, you ma y need to clean th e print heads. This uncl ogs the nozzles so they can delive r ink properly. Clea ning th e print h eads uses ink, so clea n them only if print qualit y declines. You [...]

Ma i ntenance a nd Transpo rtation 5-7 6. Make sure pap er is load ed in the printer and click Pri nt nozzle check pattern (W indows) or Con firmatio n (Ma cintosh). See page 5-8 for in s tructions on exa mining the nozz le ch eck patter n. If your print qua lity has not impr oved, re peat the steps abov e. If you don ’t notice any im provement a[...]

Maintenance and Transpo rtation 5-8 If your print qua lity has not impr oved, re peat the steps abov e. If you don ’t notice any im provement af ter d oing this f our or fiv e time s , check the print qua lity solutions in Cha pter 6. Exa minin g the N ozzle Ch eck Patt ern Exam ine the nozzle check pa ttern y ou print a fter c leaning th e print[...]

Ma i ntenance a nd Transpo rtation 5-9 Using th e Pr i nt He ad Alignment U tility Follow these s te ps to run the utility from a Windows co mputer or a Macintosh : 1. Make sure the printer i s turned on a nd paper is lo ade d. 2. Access the main printer settings dialog box as described in Chapter 1. 3. Click t he Utili ty tab ( Windows) or th e U [...]

Maintenance and Transpo rtation 5- 10 Clea ning the Print er To keep your printer working a t its best, yo u shoul d clea n it several times a year, fol low i ng these steps: 1. Turn off the printer, unplug the power cor d, and disconnect th e printer c able. 2. Remo ve all the paper from the sheet feeder. 3. Caref ully clean away dust and dirt wit[...]

Ma i ntenance a nd Transpo rtation 5- 11 Transporting t he Printer If you want to m ove your printer some distanc e, you need to prepare it for transporta tion and repack it in the original box . Follow these steps: 1. Turn on the printer and w ait until th e print h eads lo ck in the far right position. Then turn off the printer. 2. Unplug the pow[...]

6-1 6 As you use your printer, you m ay occas i onal ly expe rience a paper ja m or other p roblem. The first thing yo u should do is try to diagno se the p roblem, follo wing the gu idelines in th is chapte r. Then try the most l i ke ly sol utions until the problem is fix ed. This chapter tell s you everyth ing you need to know about the followin[...]

Troubleshooting 6-2 ◗ You ca n use th e printer’s h ex du mp mo de to pinpo int commu nication problem s. Then you can fax the printout to a tech nical support rep resentat i ve o r interpret it yourself. See page 6-3 for instructions. ◗ For the latest in forma tion, ch eck the EPSON S tylus COLOR 800 Hel p progr am and the Read Me file in th[...]

Trou blesh ootin g 6-3 Running a S elf T e st You ca n run a self te s t to deter mine wheth er the pr oblem c omes from th e printe r itself or the com puter. ◗ If the results are sati s fac tory, the problem lies in softwar e settings, the interface cabl e, or your computer . ◗ If the self test does not print correctl y, you hav e a pr oblem [...]

Troubleshooting 6-4 3. H old down th e E load/ej ect button and the X color cleaning bu tton a nd press the P power butto n. The pr inter prints Hex Dump Mode at the top of a page and the n stops. 4. Print one or more pages from an applica tion as usual. The printer prints the exact code it receives in hexadecim al form at. Improving P rint Qual it[...]

Trou blesh ootin g 6-5 Prin ted imag e has ho rizonta l ba nding . Vertical lines are misalig n ed or vertica l bandi ng appears. The printe d image h as incorrect or missin g co lors. Possible ca us e Solutio n Th e Media Ty pe s et ting doesn’t match the loaded paper. Ma k e sure th e Med ia Type se ttin g matches the paper or media you’re us[...]

Troubleshooting 6-6 The printed imag e is fain t or has ga ps. Th e Halfton ing and Co l o r Adjustmen t Mode options are set incorrectl y for y o ur docu m e nt t y pe. Use the correct settings for the project you’re printi ng, following the instr uctions in Chapter 3. The print h ead noz z l es are clog ged. Clean the print heads . See Chap ter[...]

Trou blesh ootin g 6-7 The printed imag e is blurry or smeared . Pho tograph ic images loo k grainy o r rough . Possible ca us e Solution The printer’s adjust lever is in t he 0 position. Set the adjust lever t o the + position and t ry pri nting again. S ee Chapter 2 f o r i n structions. The paper is damp or the printable side is face down. Rem[...]

Troubleshooting 6-8 Solvi ng Print ing P robl ems If the printer won ’ t print, first check that: ◗ The pr inter is tu rned on a nd the P pow er light i s on. ◗ Paper is l oaded in the printer. ◗ The printer is plu gged in to a wo rking electrica l outlet that’s not contro lled by a switch or timer . ◗ The interfa ce c able is securel y[...]

Trou blesh ootin g 6-9 The S pap er ou t lig ht is fla shing o r o n . A B b lack o r A colo r ink o ut ligh t is flashi ng or on . The S and P lig hts are flash ing . Printing is st alled in S p ool Mana ger ( Windows). D elete the st alled print jobs in Spool Manager and re s ume pr intin g; see Cha pter 4 for instr u ctions. Printing is st alled[...]

Troubleshooting 6- 10 All the ligh ts are f lash ing . The printer h as finish ed ch argin g the i nk cartridge, b u t th e P p ower lig ht is sti ll flashin g. The printe r soft ware in stalled w ith Window s 3.1 doesn’t work correctl y after you u p grade to Wind ows 95. Af ter y o u in stall you r printing software, yo u see t he Win dows 95 N[...]

Trou blesh ootin g 6- 11 You see a spoolin g error messag e (Wi n do ws). You see a memory error message (Macintosh ). In Win dow s 95, the St atu s Mon ito r b ox doe s no t ap pea r w ith th e Desp o o ler. A p ortio n o f yo ur image do esn ’t p rint ( M a cintosh ). Possible ca us e Solution If you se e error messa ges or printi ng is very sl[...]

Troubleshooting 6- 12 Prin tin g is too slo w. You r print er switch es to th e modem po rt or won’ t con firm on th e printer p ort (Macintosh) . You r print er ic o n doesn’t app ear in the C h ooser (Macin tosh). Possible ca us e Solution Your pri nter softwar e options are set incorrectly. For faster pri nting, t r y the followi ng: • Set[...]

Trou blesh ootin g 6- 13 Fixing P aper Prob lems You can avoid mo st pa per handling problem s by doing the following : ◗ Use smoo th, high-q uality m edia designed for ink jet printers that meet s the media specifications in the Appendix . ◗ Follow all loa ding and ha ndling instruct i on s inclu ded with the m edia. ◗ Load the m edia as des[...]

Troubleshooting 6- 14 Pape r jams insid e the p r in ter. Pape r d oesn't eject full y or is w rinkled . Try this Then do th is Turn off your printer , open the cove r, an d remove a ll the pape r that’s inside, including any li t tle piec es that may have torn off. Load more paper in t he printer, fo l lowing th e instr u ctions in Chapter [...]

Trou blesh ootin g 6- 15 Solvi ng Miscel laneous Print out Probl ems If your prin tout results are not what you ex pected, try these solut i on s . Cha racters are inco rrect or garbl e d. . The ma rgins are in correct. The im a ge is inve rted a s if viewed in a mirro r. Possible cause Solution Your printer is not the Windows default printer. Sele[...]

Troubleshooting 6- 16 The printe r pri nts blan k pa ges. Possible ca us e Solution Your printer is not the Windows default printer. Select your pr i nter a s the default W in d ows printer. See your Windows doc ument ation or o n line help f or instructions. Paper settin gs in t he printer softwar e are incorr ect for your pap er si ze. Check the [...]

A-1 A Your E PSON S tylus COL OR 800 includes both paral lel and serial interfaces. You c an connect it to a PC or M acintosh, or both at the same tim e. If you want to c onnect to another system or to a network, you can i nstall an optional interface board . This chapter tell s you how to insta ll and use EPSON interfa ce boards in th e foll owing[...]

Using Optional In te rfac es A-2 To order an interface board, contact you r dealer or call EPSON Accessories at (800) 873-7766 (U.S. sales only). In Ca nada, cal l (800) 873-7 766 f or deal er referr al. Using Macin tosh Inte rface Boa r ds If you are p lanning to install the LocalTal k board, you will also need two LocalT alk Locking Co nnector Ki[...]

Using Op tional Interfac es A-3 Inst alling Optiona l In terfaces Before you install an op ti o nal interface boar d in your printer, make su re the printer is tu rned off a nd all the printer’s ligh ts are off. Then fol low these steps: 1. Unplug t he p ower cord from the elec trical outlet (and fro m the bac k of th e pr i n ter, if yo ur print[...]

Using Optional In te rfac es A-4 5. Slide the i nte rf a ce board along the slots on b o th sides of the comp artm ent . Push it in firm ly to fu lly insert the board ’s connector into the printer’ s interna l socket. 6. Secure the interface boar d in the slot with the two screws included with the interface board. 7. Connect the pro per i nt er[...]

B-1 B Printi ng Printi ng metho d On-dem and in k jet No zzle c o nfigu ratio n 128 black nozz les (32 × 4, stagg ered) 64 color nozzles × 3 (c yan, mag enta, y el l ow) Printa ble co lumns and printi ng speed Up to 8 pag es per minute in blac k, 7 pages per minute i n color Technical Specifications Char acter mo de Ch aracte r p itch (characters[...]

Techn i cal Specifica tions B-2 Resolut ion Maxi mum 1 440 × 720 dpi In pu t bu ff er 32 KB Print di rec tion Bidir ec t ional with l ogic seeki n g for text and graphic s Cont rol cod e ESC/ P 2 ™ and expanded raster graphic s code IBM X 24E emulation c ode Cha ra cter ta bles 1 it alic and 10 graphics c ha r acter tables Cha ra cter se ts 14 i[...]

Techn i cal Specifica tions B-3 Pap e r Note s: Since th e qu ality o f any p articular brand or type o f pap er may b e changed by the m anufacturer at any time, EPSON canno t guarante e the u se o f any p articular brand or type of pap er. Alwa ys test sample s of paper sto ck b efore pur c ha sing larg e qu antiti es or p rintin g lar g e jobs. [...]

Techn i cal Specifica tions B-4 Printa ble area A Th e minimum top margin is 0.12 inch (3.0 mm). When printing multiple s h e ets of glossy media, the minimum top margin is 1.2 inches ( 3 0 mm) . BL The minimum left ma r g in is 0.1 2 inch (3.0 mm) . BR The minimum right marg i n is: 0.35 inch (9. 0 mm) for Letter a nd Legal 0.12 inch (3.0 mm) fo r[...]

Techn i cal Specifica tions B-5 Ink Ca rtridges * The p rint cap ac ity may v ary depending on how o ften you u se the prin t head c leani ng functio n. Al so, if you pri nt large g raphi cs an d d ense te xt w ith little whi te spa c e , you u se i nk fast er. ** Th e ink th aws and is u sable afte r approxim ately 3 h o u rs at 77 ° F ( 2 5 °C)[...]

Techn i cal Specifica tions B-6 Ele ct ri ca l Environmental Tempera ture Operation 50 to 95 °F (10 to 35 °C) Storage* –4 to 140 °F (–20 to 60 °C) 1 month at 1 04 °F (40 °C ) 120 hou rs at 140 °F (60 °C) Humi dity Operation 20 to 80% RH Storage* 5 to 85% RH (without conde nsati o n) * Sto red i n sh ip p ing contai ner Safety Appr ovals[...]

Techn i cal Specifica tions B-7 Control Panel Sett i ngs You can change the following “def a u lt” set tings fr o m the printer’s con t rol panel: Cha ngi ng contr ol panel s ettings Follow th e s e steps to change the s ettings listed a bove: 1. Make sure the print er is turned off and has paper loaded. 2. Hold d own t he X color c lea n ing[...]

Techn i cal Specifica tions B-8 Control Codes ES C/P 2 cont rol code s See th e ESC/ P ® Refere nce Manual for more information abou t t hes e commands. Gener a l oper at ion: ESC@, ESC U, ES C EM Pap er feed ing : CR, FF, LF, ESC 0, ESC 2, ESC 3, ESC + Page forma t : ESC ( C, ESC C, ESC C 0, ESC Q, ESC l, ESC ( c , ESC N, ESC O Print posit ion mo[...]

Techn i cal Specifica tions B-9 Print posit ion mo ti on: ESC d, ESC R, ESC D, HT, ES C B, VT, ESC J, ESC J (AGM*) Font sel e c tion: DC2, ESC P, ESC :, ESC E, ES C F, ESC I Font enhanc ement: DC4, SO, ESC SO, ESC W , E SC [ @ , SI, ESC SI, ESC G, ESC H, ESC T, ESC S, E SC -, ESC _ Spacing : BS, SP, ES C [ Character handling: ESC 6, ESC 7, E SC [[...]

G-1 Gl os sary band ing The horizontal lines that sometim es a ppear in a printed image . See also M ic ro Weave . buffe r Th e portion o f the p rinter’s mem ory u s e d to store data before printing it . chara c ter table A collection of letter s, num bers, and symbols that prov ides you with the char acters used in a pa rticular la nguage. cha[...]

Glossar y G -2 error diffu sion This hal ftoning set ti n g smoot hs out edg es by random ly pl acing dots of v arying colors. T his has the oppo s ite effec t of th e Finest Detail se tting. ESC/P Abbrev iation for Epson Standar d C od e f or Printers. This sy s te m of comm ands giv es you co ntrol of your p rinter from your com puter. It is s ta[...]

Gl ossary G-3 me dia Materia ls u pon which d ata is printed, such as envelo pes, plain paper, specia l paper, and transparenc y film. Micro Weave Printing tech nology that produce s i mage s i n fine increments to reduce the possibili ty of banding. See a lso banding . parall el interf a c e See i n terfac e. print que ue Print jobs th at are sent[...]

I- 1 Inde x A Advanced m ode, selecting , 3-1 to 3-3 Advanced settings custom , 3-4 to 3-11 dia log box , 3-4 to 3-9 predef ined , 3-1 to 3-3 Aligning print h eads , 5-8 to 5-9 , 6-5 AppleTalk , 4-13 Assigning name to printer , 4- 1 2 Automa t ic mode , 1- 2 , 1-7 B Background printing , 4-6 to 4-7 , 4-13 Bandin g , 6- 5 Bann ers loading paper , 2-[...]

Ind ex I- 2 EPSON (contin ued) Electronic Support S ervices , 5 to 6 he lp , 4 to 6 media , 2- 1 to 2-2 World W i d e W eb site , 5 EPSON N amer utility , 4-12 EPSON S pool M anager, se e Spool Man ager Error Diffusion setting , 3-6 Error notification , 4-9 ESC/P 2 control codes , B-8 Ether n et board , A-2 F Faint pri ntouts , 6- 6 Film, see Photo[...]

Index I- 3 Macintosh (continued) printing fr o m , 1-6 to 1- 7 , 2-8 to 2-10 problems printing , 6-11 to 6-12 Stat us Moni tor , 4-8 to 4-9 Magenta setting , 3-8 Ma i n p r inter settings dialog box , 1-2 Maintai ning pri nter , 5-1 to 5- 1 0 Ma nual, how to use , 3 to 4 Ma r g in problems , 6- 1 5 Ma r gi n , w ith m ultiple sheets , 2-4 Mechanica[...]

Ind ex I- 4 R Remote sys tems, ne twork setup , 4-10 to 4-11 Rende r ing Intent s etti ng , 3- 10 Replac ing in k cart ridg e s , 5-1 to 5-5 Resolution , 1 , 3-5, see a lso Print qualit y S Safety approvals , B-6 Safety instructions , 7 to 8 Saturat ion setting , 3-8 Self Adh esive S heets , 2-2 , 2-5 , B-3 Self te st , 6- 3 Serial i nterface boar [...]