Epson WorkForce Pro WP-4023 manual

WorkForce ® Pro WP-4010/WP-4023 User's Guide[...]

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Contents WorkForce Pro WP-4010/WP-4023 User's Guide ...................................................................................... 9 Product Basics .......................................................................................................................................... 10 Printer Parts Locations .......................[...]

Double-sided Printing Options - Windows ................................................................................. 45 Print Density Adjustments - Windows ....................................................................................... 46 Selecting Additional Layout and Print Options - Windows ..........................................[...]

Sizing Printed Images - Mac OS X 10.4......................................................................................... 74 Selecting Double-sided Printing Settings - Mac OS X 10.4 ........................................................... 75 Managing Color - Mac OS X 10.4 .....................................................................[...]

Solving Problems .................................................................................................................................... 109 Checking for Software Updates ........................................................................................................ 109 Printer Light Status ....................................[...]

Solving Print Quality Problems ......................................................................................................... 131 White or Dark Lines in Printout .................................................................................................... 131 Blurry or Smeared Printout .............................................[...]

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WorkForce Pro WP-4010/WP-4023 User's Guide Welcome to the WorkForce Pro WP-4010/WP-4023 User's Guide . 9[...]

Product Basics See these sections to learn about the basic features of your product. Note: Your product may look different from the illustrations in this guide, but the instructions are the same. Printer Parts Locations The Power Off Timer Wireless Printing from a Mobile Device Using EPSON Connect Email Print Printer Parts Locations See these secti[...]

Printer Parts - Top 1 Edge guides on paper cassette 2 Paper stopper 3 Output tray extension 4 Output tray 5 Edge guides on rear MP tray 6 Rear MP (multipurpose) tray 7 Feeder guard Parent topic: Printer Parts Locations 11[...]

Printer Parts - Back 1 USB port 2 Ethernet LAN port 3 Maintenance box 4 Duplexer (rear unit) 5 AC inlet Parent topic: Printer Parts Locations 12[...]

Printer Parts - Inside 1 Ink cartridge slots 2 Front cover 3 Print head Parent topic: Printer Parts Locations Printer Parts - Control Panel Buttons and Lights WP-4023 13[...]

1 The power light 2 The power button 3 The network status button 4 The Wi-Fi button 5 The paper feed button 6 The black cleaning button 7 The color cleaning button 8 The cancel button 9 The WiFi light 10 The maintenance box light 11 The paper light 12 The ink out lights WP-4010 1 The power light 2 The power button 3 The network status button 4 The [...]

6 The color cleaning button 7 The cancel button 8 The Ethernet light 9 The maintenance box light 10 The paper light 11 The ink out lights Parent topic: Printer Parts Locations Related references Printer Light Status The Power Off Timer The product turns off automatically if it is not used for a period of time after it enters sleep mode. You can adj[...]

3. Select the time period you want as the Power Off Timer setting. 4. Click Apply . 5. When you see the confirmation message, click Yes , then close the Printer Settings window. Parent topic: The Power Off Timer Changing the Power Off Timer Setting - Mac OS X You can use the printer software to change the time period before the printer turns off au[...]

• Mac OS X 10.4/10.5 : In the Apple menu or the Dock, select System Preferences . Select Print & Fax or Print & Scan , select your product, and select Open Print Queue or Print Queue . Select Utility . 2. Select Printer Settings . You see this window: 3. Select the time period you want as the Power Off Timer setting. 4. Click Apply . Pare[...]

2. Visit www.epson.com/connect to learn more about mobile device printing and check the compatibility of your mobile device. 3. Connect your mobile device to the same wireless network that your product is using. 4. Print from your mobile device to your EPSON product. Parent topic: Product Basics Using EPSON Connect Email Print With EPSON Connect Em[...]

Loading Paper Before you print, load paper for the type of printing you will do. Loading Paper in the Cassette Loading Paper in the Rear MP (Multipurpose) Tray Loading Envelopes Paper Loading Capacity Available EPSON Papers Paper or Media Type Settings Setting the Paper Size for Each Source Installing the Optional Second Paper Cassette Loading Pape[...]

2. Pull out the paper cassette. 3. Slide the edge guides outward. Note: If you are using legal-size paper, squeeze the tab to extend the paper cassette. 20[...]

4. Load a stack of paper, printable side down, in the cassette as shown. 21[...]

5. Slide the edge guides against the paper, but not too tightly. Note: Make sure the paper fits beneath the top edges of the guide, and is not sticking out from the end of the cassette. 22[...]

Caution: To prevent paper feeding problems, make sure you do not load too much paper in the cassette. 6. Gently replace the paper cassette. 7. Extend the output tray and open the paper stopper. Note: If you are using legal-size or longer paper, do not open the paper stopper. Do not remove or insert the paper cassette during printing. 23[...]

Parent topic: Loading Paper Related references Paper Loading Capacity Related tasks Loading Paper in the Rear MP (Multipurpose) Tray Loading Envelopes Loading Paper in the Rear MP (Multipurpose) Tray You can print documents on a variety of paper types and sizes. 1. Extend the output tray and open the paper stopper. Note: If you are using legal-size[...]

2. Pull up the rear MP tray. 3. Flip the feeder guard forward, then slide the edge guides outward. 25[...]

4. Insert paper, glossy or printable side up and short edge first, in the center of the tray. If you are inserting a stack of paper, fan the sheets first and tap the stack on a flat surface to even the edges. Caution: To prevent paper feeding problems, make sure you do not load too much paper in the tray. 5. Slide the edge guides against the paper,[...]

Note: You can load binder paper with holes in the rear MP tray. The paper must be one of the following sizes: Letter (8.5 × 11 inches [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), or Legal (8.5 × 14 inches [216 × 357 mm]). The holes must be within 0.74 inch (19 mm) of the left edge of the page. Parent topic: Loading Paper Related re[...]

2. Pull up the rear MP tray. 3. Flip the feeder guard forward, then slide the edge guides outward. 28[...]

4. Insert envelopes, short edge first and with the flap facing down, in the center of the tray. 5. Slide the edge guides against the envelopes, but not too tightly. Always follow these envelope loading guidelines: • If you have trouble loading a stack of envelopes, press each envelope flat before loading it or load one envelope at a time. • If [...]

Paper Loading Capacity Paper type Loading capacity - paper Loading capacity - rear MP cassette tray Plain paper 250 sheets Letter (8.5 × 11 80 sheets inches [216 × 279 mm]) 250 sheets Legal (8.5 × 14 1 sheet inches [216 × 357 mm]) EPSON Bright White Paper 200 sheets 50 sheets 20 sheets for manual two-sided printing EPSON Presentation Paper Matt[...]

Paper type Loading capacity - paper Loading capacity - rear MP cassette tray Envelopes — 10 envelopes Parent topic: Loading Paper Available EPSON Papers You can purchase genuine EPSON ink and paper at EPSON Supplies Central at www.epson.com/ink3 (U.S. sales) or www.epson.ca (Canadian sales). You can also purchase supplies from an EPSON authorized[...]

Paper Type Size Part number Sheet count EPSON Premium Photo Paper 4 × 6 inches (102 × 152 mm) S041808 40 Glossy S041727 100 5 × 7 inches (127 × 178 mm) S041464 20 8 × 10 inches (203 × 254 mm) S041465 20 Letter (8.5 × 11 inches S042183 25 [216 × 279 mm]) S041667 50 EPSON Ultra Premium Photo 4 × 6 inches (102 × 152 mm) S042181 60 Paper Glos[...]

For this paper Select this paper Type or Media Type setting EPSON Premium Presentation Paper Matte Premium Presentation Paper Matte EPSON Premium Presentation Paper Matte Double-sided EPSON Ultra Premium Presentation Paper Matte EPSON Brochure & Flyer Paper Matte Double- sided EPSON Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glo[...]

• Windows XP : Click Start and select Printers and Faxes . (Or open the Control Panel , select Printers and Other Hardware if necessary, and select Printers and Faxes .) Right-click your product name and select Properties . 2. Click the Optional Settings tab. 3. Click Printer Settings. You see this window: 4. Select the paper size you loaded in e[...]

5. If you want the printer software to warn you if you try to print with the wrong paper size, select the Paper Size Notice checkbox. Note: If you turn on Paper Size Notice , the printer will prevent you from printing with the wrong paper size settings. If you turn this option off and you try to print with the wrong settings, the printer will print[...]

3. Select the paper size you loaded in each paper source as the Paper Size Loaded . If your paper doesn't match any of the sizes listed for the rear MP tray, select Others . 4. If you want the printer software to warn you if you try to print with the wrong paper size, select the Paper Size Notice checkbox. Note: If you turn on Paper Size Notic[...]

Installing the Optional Second Paper Cassette You can install the optional paper cassette to provide more paper capacity. 1. Turn off the product and unplug the power cord and any connected cables. Caution: To avoid electric shock, make sure you unplug the power cord. 2. Remove the paper cassette from its carton and place it where you want to set u[...]

4. Reconnect the power cord and connector cables, and plug in the product. 5. Turn on the product. Parent topic: Loading Paper 38[...]

Printing From a Computer Before printing documents or photos from your computer, make sure you have set up your product and installed its software as described on the Start Here sheet. Note: If you have an internet connection, it is a good idea to check for updates to your product software on Epson's support website. If you see a Software Upda[...]

3. If necessary, select your product name as the printer you want to use. Note: You may also need to select Properties or Preferences to view your print settings. You see the Main tab of your printer settings window: 4. Select the Paper Source setting that indicates where you loaded the paper you want to print on. 5. Select the size of the paper yo[...]

7. Select the type of paper you loaded as the Paper Type setting. Note: Check the paper type settings list for details. 8. Select the Quality setting that matches the print quality you want to use. 9. Select a Color option: • To print a color document or photo, select the Color setting. • To print text and graphics in black or shades of gray, s[...]

Rear MP Tray Selects the paper in the rear MP tray as the paper source. Paper Cassette 1 Selects the paper in cassette 1 as the paper source. Paper Cassette 2 Selects the paper in cassette 2 as the paper source. Note: If your product only has one paper cassette, the Paper Cassette 2 option will not be available. Parent topic: Selecting Basic Print [...]

Parent topic: Selecting Basic Print Settings - Windows Selecting Double-sided Printing Settings - Windows You can print on both sides of the paper by selecting the 2-Sided Printing checkbox on the Main tab. Automatic double-sided printing is only available if you have loaded plain paper in these sizes: Letter (8.5 × 11 inches [216 × 279 mm]) and [...]

4. Select the double-sided printing options you want to use. 5. Click OK to return to the Main tab. 6. Click the Print Density button. You see this window: 44[...]

7. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 8. If you selected the User-Defined document type, select the Adjustments options you want to use. 9. Click OK to return to the Main tab. 10. Print a test copy of your double-sided document to[...]

Print Density Adjustments - Windows When you select the User-Defined setting, you can select any of the available options on the Print Density Adjustment window to adjust the print quality of your double-sided print job. Print Density Sets the level of ink coverage for double-sided printing. Increased Ink Drying Time Sets the amount of time require[...]

1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these sizing options: • Select the Fit to Page option to size your image to fit the paper you loaded. Select the size of the your document or photo as the Document Size setting, and the size of your paper as the Output Paper sett[...]

Color Controls Lets you select a Color Mode setting, individual settings for Brightness , Contrast , Saturation , and Density , and individual color tones. If you select the Adobe RGB color mode, you can also adjust the midtone density using the Gamma setting. Fix Photo Improves the color, contrast, and sharpness of flawed photos. Note: Fix Photo u[...]

Parent topic: Selecting Additional Layout and Print Options - Windows Additional Settings Options - Windows You can select any of the Additional Settings options to customize your print. Some options may be pre- selected or unavailable, depending on other settings you have chosen. Rotate 180º Prints the image rotated 180º from its original orient[...]

2. Place your cursor over a Printing Presets option to view its list of settings. 3. Use any of the available options on the screen to control your printing presets. 4. To choose an option for printing, select it. 5. Click OK . Parent topic: Printing with Windows Printing Your Document or Photo - Windows Once you have selected your print settings, [...]

2. Click OK or Print to start printing. Parent topic: Printing with Windows Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session. If you want to change the print settings you use in all your Windows programs, you can select new default prin[...]

3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK . These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session. Changing the Language of the Printer Software Screens Parent topic: Printing with Windows Changing the Language of th[...]

You see the maintenance options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Selecting Default Print Settings - Windows Changing Automatic Update Options Your printer sof[...]

3. Do one of the following for each type of update: • To change how often the software checks for updates, select a setting in the Check every menu. • To disable the automatic update feature, select the Never option. 4. Click Apply . 5. Click OK to exit. Note: If you choose to disable the automatic update feature, it's a good idea to perio[...]

Selecting Page Setup Settings - Mac OS X 10.5/10.6/10.7 Selecting Print Layout Options - Mac OS X 10.5/10.6/10.7 Sizing Printed Images - Mac OS X 10.5/10.6/10.7 Selecting Double-sided Printing Settings - Mac OS X 10.5/10.6/10.7 Managing Color - Mac OS X 10.5/10.6/10.7 Printing Your Document or Photo - Mac OS X 10.5/10.6/10.7 Selecting Printing Pref[...]

Note: The print window may look different, depending on the version of Mac OS X and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing. 56[...]

6. Select the page setup options: Paper Size and Orientation . Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7. Select any application-specific settings that appear on the screen, such as those shown in the image abov[...]

9. Select the type of paper you loaded as the Media Type setting. Note: Check the paper type settings list for details. 10. Select the Print Quality setting you want to use. 11. Select any of the available print options. Paper Source Options - Mac OS X 10.5/10.6/10.7 Print Quality Options - Mac OS X 10.5/10.6/10.7 Print Options - Mac OS X 10.5/10.6[...]

Paper Source Options - Mac OS X 10.5/10.6/10.7 You can select any of the available options in the Paper Source menu to print from paper loaded in that source. Auto Select Automatically selects the paper source based on the selected paper size. Rear MP Tray Selects the paper in the rear MP tray as the paper source. Paper Cassette 1 Selects the paper[...]

Print Options - Mac OS X 10.5/10.6/10.7 You can select any of the print options to customize your print. Some options may be unavailable, depending on other settings you have chosen. Grayscale Prints text and graphics in black or shades of gray. Mirror Image Flips the printed image left to right. Parent topic: Selecting Basic Print Settings - Mac O[...]

• To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu. To arrange the print order of the pages, select a Layout Direction setting. • To print borders around each page on the sheet, select a line setting from the Border pop-up menu. • To rotate the printed image, select the Reverse page [...]

• To print only selected pages in a multi-page document, select an option from the Pages to Print pop- up menu. • To adjust the order in which pages are printed, select an option from the Page Order pop-up menu. • To scale the image to fit on a specific paper size, select the Scale to fit paper size checkbox and select a paper size from the D[...]

Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network. This screen may be different, depending on the version of Mac OS X you are using. 1. Select one of the Two-sided Printing options. 2. Select the type of document you are printing as the Document Type[...]

3. If necessary, customize the Adjustments settings as instructed on the screen. 4. Print a test copy of your double-sided document to test the selected settings. 5. Follow any instructions displayed on the screen during printing. Double-sided Printing Options and Adjustments - Mac OS X Parent topic: Printing with Mac OS X 10.5, 10.6, or 10.7 Doubl[...]

3. Select Color Options from the pop-up menu in the print window. Note: The available settings on the Color Options menu depend on the option you selected on the Color Matching menu. 4. Select one of the available options. Color Matching and Color Options - Mac OS X 10.5/10.6/10.7 Parent topic: Printing with Mac OS X 10.5, 10.6, or 10.7 Color Match[...]

Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces. For this to work, both eyes and the nose must be visible in the subject's face. If your photo includes a face with an intentional color cast, such as a statue, you may want to turn off Fix Photo to retain the special color effects. Fix Red-E[...]

Parent topic: Printing with Mac OS X 10.5, 10.6, or 10.7 Checking Print Status - Mac OS X 10.5/10.6/10.7 During printing, you can view the progress of your print job, control printing, and check ink cartridge status. 1. Click the printer icon when it appears in the Dock. You see the print status window: 2. Select the following options as necessary:[...]

4. Select any of the available printing preferences. 5. Click OK . Printing Preferences - Mac OS X 10.5/10.6/10.7 Parent topic: Printing with Mac OS X 10.5, 10.6, or 10.7 Printing Preferences - Mac OS X 10.5/10.6/10.7 You can select from these settings on the Driver tab. Thick paper and envelopes Prevents ink from smearing when you print on envelop[...]

Printing with Mac OS X 10.4 You can print with your product using any Mac OS X printing program, as described in these sections. Selecting Page Setup Settings - Mac OS X 10.4 Selecting Basic Print Settings - Mac OS X 10.4 Selecting Print Layout Options - Mac OS X 10.4 Sizing Printed Images - Mac OS X 10.4 Selecting Double-sided Printing Settings - [...]

3. Select your product as the Format for setting. 4. Select the size of the paper you loaded as the Paper Size setting. You can also select a custom setting to create a custom paper size. 5. Select the orientation of your document or photo as shown in the page setup window. Note: If you are printing an envelope, select the icon. 6. To reduce or enl[...]

1. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 2. Select your product as the Printer setting. 3. Select the Copies and Pages settings as necessary. Note: If you do not see these set[...]

4. Select Print Settings from the pop-up menu. 5. Select the Paper Source setting that indicates where you loaded the paper you want to print on. 6. Select the type of paper you loaded as the Media Type setting. Note: Check the paper type settings list for details. 7. Select the Print Quality setting you want to use. 8. Select any of the available [...]

Paper Source Options - Mac OS X 10.4 You can select any of the available options in the Paper Source menu to print from paper loaded in that source. Auto Select Automatically selects the paper source based on the selected paper size. Rear MP Tray Selects the paper in the rear MP tray as the paper source. Paper Cassette 1 Selects the paper in casset[...]

Print Options - Mac OS X 10.4 You can select any of the print options to customize your print. Some options may be unavailable, depending on other settings you have chosen. Grayscale Prints text and graphics in black or shades of gray. Mirror Image Flips the printed image left to right. Parent topic: Selecting Basic Print Settings - Mac OS X 10.4 S[...]

• To adjust the order in which pages are printed, select one of the Page Order options. • To print only selected pages in a multi-page document, select one of the Print options. • To scale the image to fit on a specific paper size, select the Scale to fit paper size option and select a paper size from the pop-up menu. Parent topic: Printing w[...]

Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network. 1. Select one of the Two-sided Printing options. 2. Select the type of document you are printing as the Document Type setting. The software automatically sets the Adjustments options for that documen[...]

1. Select Color Options from the pop-up menu in the print window. 2. Select one of the available options. Color Options - Mac OS X 10.4 Parent topic: Printing with Mac OS X 10.4 Color Options - Mac OS X 10.4 You can select from these settings on the Color Options menu. Manual Settings Lets you select manual color adjustments. Click the arrow next t[...]

1. Select Extension Settings from the pop-up menu in the print window. 2. Select any of the available printing preferences. Printing Preferences - Mac OS X 10.4 Parent topic: Printing with Mac OS X 10.4 Printing Preferences - Mac OS X 10.4 You can select from these settings on the Driver tab. Thick paper and envelopes Prevents ink from smearing whe[...]

Checking Print Status - Mac OS X 10.4 Parent topic: Printing with Mac OS X 10.4 Checking Print Status - Mac OS X 10.4 During printing, you can view the progress of your print job, control printing, and check ink cartridge status. 1. Click the printer icon when it appears in the Dock. You see the print status window: 79[...]

2. Select the following options as necessary: • To cancel printing, click the print job and click Delete . • To pause printing, click the print job and click Hold . To resume printing, click the print job marked "Hold" and click Resume . • To check ink status, click Supply Levels . Parent topic: Printing Your Document or Photo - Mac[...]

Replacing Ink Cartridges and Maintenance Boxes The maintenance box stores ink that gets flushed from the system during print head cleaning. When an ink cartridge is expended or the maintenance box is at the end of its service life, you need to replace it. You may also need to replace a cartridge that is more than six months old if your printouts do[...]

1 The maintenance box light 2 The ink out lights • If the light is flashing, a cartridge is low, or the maintenance box is nearing the end of its service life. You can continue printing until the cartridge or maintenance box needs replacement. • If the light is red, the cartridge is expended or the maintenance box is at the end of its service l[...]

2. Replace or reinstall the maintenance box or any ink cartridge as indicated on the screen. Note: If any of the cartridges installed in the product is broken, incompatible with the product model, or improperly installed, EPSON Status Monitor will not display an accurate cartridge status. 3. To disable the low ink reminder, right-click the product [...]

4. Deselect the See Low Ink Reminder alerts checkbox at the bottom of the screen. 5. To disable promotional offers, deselect the Display Epson Offers checkbox. Parent topic: Check Cartridge and Maintenance Box Status Related tasks Removing and Installing Ink Cartridges 84[...]

Replacing the Maintenance Box Checking Cartridge and Maintenance Box Status With Mac OS X You can check the status of your ink cartridges and maintenance box using a utility on your Mac. 1. Do one of the following: • Mac OS X 10.6/10.7 : In the Apple menu or the Dock, select System Preferences . Select Print & Fax or Print & Scan , select[...]

3. Do the following as necessary: • You can update the ink cartridge and maintenance box status by clicking Update . • Replace or reinstall the maintenance box or any ink cartridge as indicated on the screen. Note: If any of the cartridges installed in the product is broken, incompatible with the product model, or improperly installed, EPSON St[...]

Replacing the Maintenance Box Purchase EPSON Ink Cartridges and Maintenance Box You can purchase genuine EPSON ink, maintenance boxes, and paper at EPSON Supplies Central at www.epson.com/ink3 (U.S. sales) or www.epson.ca (Canadian sales). You can also purchase supplies from an EPSON authorized reseller. To find the nearest one, call 800-GO-EPSON ([...]

Caution: Leave your old cartridges in the printer until you are ready to replace them to prevent the print head nozzles from drying out. Do not open ink cartridge packages until you are ready to install the ink. Cartridges are vacuum packed to maintain reliability. 1. Turn on your product. 2. Note which cartridges need to be replaced. 3. Open the f[...]

5. Remove the cartridge from the package. Caution: Do not touch the green chip on the cartridge. Install the new cartridge immediately after removing the old one; if you do not, the print head may dry out and be unable to print. 6. Gently shake the ink cartridge horizontally for about five seconds as shown. Caution: Do not remove any labels or seal[...]

8. When you are finished, close the front cover. After the product checks the cartridges, ink replacement is complete. Remove the ink cartridge and reinstall it to clear the error. Note: Do not turn off the printer during ink replacement. If you remove a low or expended ink cartridge, you cannot re-install and use the cartridge. Caution: If you rem[...]

1. Make sure the product is not printing. 2. Remove the new maintenance box from its package. Caution: Do not touch the green chip on the maintenance box. 3. Press the buttons on the sides of the duplexer (rear unit) and remove it. 91[...]

4. Grasp the maintenance box as shown and pull it out of its holder. Note: Do not tilt the used maintenance box or take it apart. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out and see a doctor right away. Keep the mai[...]

6. Insert the new maintenance box into the holder and push it all the way in. 7. Press the buttons on the sides of the duplexer (rear unit) and reattach it. Parent topic: Replacing Ink Cartridges and Maintenance Boxes 93[...]

Related concepts Purchase EPSON Ink Cartridges and Maintenance Box 94[...]

Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. If running these utilities does not solve the problem, you may need to replace the ink cartridges. Print Head Maintenance Print Head Alignment Cleaning the Paper Path Print Head Maintenance If your printouts become too light, or y[...]

3. Hold down the color cleaning button as you press the power button to turn the printer back on. Hold down both buttons until the power light begins to flash, then release the buttons. 4. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 5. If there are no gaps, the print head is clean a[...]

1. Load a few sheets of plain paper in the product. 2. Do one of the following: • Windows: Right-click the product icon in the Windows taskbar. • Mac OS X 10.6/10.7 : In the Apple menu or the Dock, select System Preferences . Select Print & Fax or Print & Scan , select your product, and select Options & Supplies . Select Utility and[...]

4. Click Print . 5. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 6. If there are no gaps, click Finish . If there are gaps or the pattern is faint, clean the print head. 98[...]

Parent topic: Print Head Nozzle Check Related concepts Print Head Cleaning Related topics Replacing Ink Cartridges and Maintenance Boxes Print Head Cleaning If print quality has declined and the nozzle check pattern indicates clogged nozzles, you can clean the print head. Note: You cannot clean the print head if an ink cartridge is expended, and ma[...]

3. Hold down either the black cleaning or the color cleaning button for 3 seconds to start the cleaning cycle, which lasts around 1 minute. The power light flashes throughout the cleaning cycle and stays on green when the cleaning cycle is finished. Caution: Never turn off the product during a cleaning cycle or you may damage it. 4. Run a nozzle ch[...]

• Mac OS X 10.6/10.7 : In the Apple menu or the Dock, select System Preferences . Select Print & Fax or Print & Scan , select your product, and select Options & Supplies . Select Utility and select Open Printer Utility . • Mac OS X 10.4/10.5 : In the Apple menu or the Dock, select System Preferences . Select Print & Fax or Print[...]

4. Select the cleaning cycle you want to run, based on the nozzle check pattern. 5. Click Start to begin the cleaning cycle. The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. Caution: Never turn off the product during a cleaning cycle or you may damage it. 6. When the power light stops flashing [...]

Print head needs cleaning • If there are no gaps, click Finish . • If there are gaps or the pattern is faint, click Clean to clean the print head again. If you don’t see any improvement after cleaning the print head up to 4 times, turn off the product and wait at least 6 hours. Then try cleaning the print head again. If quality still does not[...]

• Mac OS X 10.6/10.7 : In the Apple menu or the Dock, select System Preferences . Select Print & Fax or Print & Scan , select your product, and select Options & Supplies . Select Utility and select Open Printer Utility . • Mac OS X 10.4/10.5 : In the Apple menu or the Dock, select System Preferences . Select Print & Fax or Print[...]

5. Check the printed pattern and follow the instructions on the screen to choose the number representing the best printed pattern for each set. • After choosing each pattern number, click Next . • If no patterns are aligned in one or more of the sets, choose the closest one in each set and click Realignment . Then print another alignment sheet [...]

Cleaning the Paper Path If you see ink on the back of a printout, you can clean the paper path to remove any excess ink. 1. Load a few sheets of plain paper in the rear MP tray. 2. Press the paper feed button to load and eject paper. 3. Repeat as necessary until the paper comes out clean. Parent topic: Adjusting Print Quality 106[...]

Cleaning and Transporting the Product If your product gets dirty or you need to move it some distance, follow the instructions in these sections. Cleaning the Product Transporting the Product Cleaning the Product To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, benzine, alcohol, o[...]

5. Close the feeder guard, paper support, and output tray as shown. 6. Pack the product in its original box or one of a similar size using the protective materials that came with it. 7. Keep the product level during transportation; otherwise the ink may leak. If print quality has declined when you print again in a new location, clean and align the [...]

Solving Problems Check these sections for solutions to problems you may have using your product. Checking for Software Updates Printer Light Status Running a Printer Check Solving Setup Problems Solving Network Problems Solving Paper Problems Solving Problems Printing from a Computer Solving Page Layout and Content Problems Solving Print Quality Pr[...]

Lights 1 power 2 WiFi (WorkForce Pro WP-4023) 3 maintenance box 4 paper 5 ink out Light status Condition/solution The printer is turned on. The power light is on The power light is flashing The printer is busy. Wait for the power light to stop flashing before turning off the printer. The WiFi/Ethernet light is lit The printer is connected to the ne[...]

Light status Condition/solution Paper may be out. Load more paper in The paper light is on the cassette or rear MP tray and press the paper feed button to continue. If multiple sheets have fed, press the paper feed button to eject the paper. The paper size selected may not match any of the sizes set for the paper sources. Press the paper feed butto[...]

Light status Condition/solution The firmware update has failed, and the The yellow ink out light is flashing printer is in recovery mode. Visit Epson's support website at www.epson.com/support (U.S.) or www.epson.ca/support (Canada) for instructions on repeating the firmware update. Parent topic: Solving Problems Related references Paper Jam P[...]

4. Hold down the color cleaning button as you press the power button to turn the printer back on. Hold down both buttons until the power light begins to flash, then release the buttons. The printer begins printing a nozzle check pattern. 5. Do the following, depending on the results of the printer check: • If the page prints and the nozzle check [...]

Noise After Ink Installation Software Installation Problems Parent topic: Solving Problems Noise After Ink Installation If you hear noises from your product after installing ink, try these solutions: • Make sure you removed the foam and plastic protective materials from inside the product. • The first time you install ink cartridges, the produc[...]

Solving Network Problems Check these solutions if you have problems setting up or using your product on a network. Product Cannot Connect to a Wireless Router or Access Point Network Software Cannot Find Product on a Network Product Does Not Appear in Mac OS X Printer Window Cannot Print Over a Network Printing a Network Status Sheet Parent topic: [...]

Network Software Cannot Find Product on a Network If EpsonNet Setup cannot find your product on a network, try these solutions: • Make sure your product is turned on and connected to your network. Verify connection using your product control panel. • If necessary, reinstall your product software and try running EpsonNet Setup again. Parent topi[...]

• If you are connecting the product via EpsonNet Setup and the WiFi light on your product is not solid green (WorkForce Pro WP-4023), make sure your product software was installed correctly. If necessary, reinstall your software. Parent topic: Solving Network Problems Related tasks Printing a Network Status Sheet Printing a Network Status Sheet Y[...]

• For best results, follow these guidelines: • Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick. • Load paper in the cassette printable side down. • Do not load binder paper with holes in the cassette. • Follow any special loading instructions that came with the paper. Parent topic: Solving Pape[...]

4. Close the front cover. 5. If any jammed paper remains near the output tray, carefully remove it. 6. Press the paper feed button to resume printing. Parent topic: Solving Paper Problems Related references Paper Jam Problems in the Cassette Paper Jam Problems in the Duplexer 119[...]

Paper Jam Problems in the Cassette If paper has jammed in the cassette, try this solution: 1. Close the output tray. 2. Pull out the paper cassette. 3. Remove any jammed paper inside the cassette. 4. Remove any paper jammed inside the paper cassette slot. 120[...]

5. Carefully follow all paper loading instructions when you load new paper. 6. Replace the paper cassette. 121[...]

7. Press the paper feed button to resume printing. Parent topic: Solving Paper Problems Related references Paper Jam Problems Inside the Product Paper Jam Problems in the Duplexer Paper Jam Problems in the Duplexer If paper has jammed in the duplexer (rear unit), try these solutions: 1. Cancel the print job from your computer, if necessary. 2. Pres[...]

4. If paper is jammed in the duplexer, remove the paper as shown. 5. Press the buttons on the duplexer as you press it into place on your product. 123[...]

6. Press the paper feed button to resume printing. Parent topic: Solving Paper Problems Related references Paper Jam Problems Inside the Product Paper Jam Problems in the Cassette Paper Ejection Problems If you have problems with paper ejecting properly, try these solutions: • If paper does not eject fully, you may have set the wrong paper size. [...]

Related tasks Cancelling Printing Using a Product Button Solving Problems Printing from a Computer Check these sections if you have problems while printing from your computer. Nothing Prints Noise Occurs, But Nothing Prints Noise When Product Sits for a While Product Icon Does Not Appear in Windows Taskbar Error After Cartridge Replacement Printing[...]

Parent topic: Solving Problems Printing from a Computer Related tasks Running a Printer Check Noise Occurs, But Nothing Prints If your product makes a printing noise, but nothing prints, try these solutions: • Run a print head nozzle check to see if any of the nozzles are clogged. Then clean the print head, if necessary. • Your product will not[...]

8. Click OK to close the open program windows. Parent topic: Solving Problems Printing from a Computer Error After Cartridge Replacement If you see an error light or error message after you replace an ink cartridge, follow these steps: 1. Remove and reinsert the ink cartridge you replaced, making sure to push it all the way into its slot. 2. Comple[...]

• Page Rendering Mode • Print as Bitmap Parent topic: Solving Problems Printing from a Computer Related references Windows System Requirements Mac System Requirements Paper or Media Type Settings Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac OS X 10.5/10.6/10.7 Selecting Basic Print Settings - Mac O[...]

Related tasks Selecting Additional Layout and Print Options - Windows Selecting Basic Print Settings - Mac OS X 10.5/10.6/10.7 Selecting Basic Print Settings - Mac OS X 10.4 Too Many Copies Print Make sure that the Copies setting in your printing program or printer software is not set for multiple copies. Parent topic: Solving Page Layout and Conte[...]

Incorrect Margins on Printout If your printed page has incorrect margins, try these solutions: • Make sure you selected the correct paper size settings in your printing program and printer software. • Make sure you selected the correct margins for your paper size in your printing program. • Make sure your paper is positioned correctly for fee[...]

Incorrect Image Size or Position If your printed image is the wrong size or in the wrong position, try these solutions: • Make sure you selected the correct paper size and layout settings in your printing program and printer software. • Make sure your paper is positioned correctly for feeding into the printer. You can use the preview option in [...]

• Turn off any high speed settings in your product software. • Align the print head. • You may need to replace the ink cartridges. Parent topic: Solving Print Quality Problems Related concepts Print Head Cleaning Print Head Alignment Related references Paper or Media Type Settings Related tasks Selecting Additional Layout and Print Options - [...]

Note: Your product will not operate properly while tilted at an angle. Place it on a flat, stable surface that extends beyond the base of the product in all directions. Parent topic: Solving Print Quality Problems Related concepts Print Head Cleaning Print Head Alignment Related references Available EPSON Papers Paper Specifications Related tasks S[...]

Parent topic: Solving Print Quality Problems Related concepts Print Head Cleaning Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac OS X 10.5/10.6/10.7 Selecting Basic Print Settings - Mac OS X 10.4 Cleaning the Paper Path Related topics Replacing Ink Cartridges and Maintenance Boxes Grainy Printout If your[...]

Incorrect Colors If your printouts have incorrect colors, try these solutions: • Make sure the Black/Grayscale or Grayscale setting is not selected in your printer software. • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the print head, if necessary. • The ink cartridges may be old or low on ink, and you [...]

Selecting Basic Print Settings - Mac OS X 10.4 Related topics Loading Paper When to Uninstall Your Product Software If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system. Uninstalling Printing Software - Windows Uninstalling Product Software - Mac OS X Parent topic: Solv[...]

Note: If you find that re-installing your product software does not solve a problem, contact Epson. 1. To download the Uninstall Center utility, visit the Epson download site ( U.S. downloads or Canadian downloads ). 2. Follow the instructions on the screen to install the Uninstall Center. 3. Quit all applications currently running on your Mac. 4. [...]

Then call: • U.S.: (562) 276-7202, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific Time, Saturday • Canada: (905) 709-2567, 6 AM to 8 PM, Pacific Time, Monday through Friday Days and hours of support are subject to change without notice. Toll or long distance charges may apply. Purchase Supplies and Accessories You [...]

Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life products. Please go to www.epson.com/recycle for information on how to return your products for proper disposal. Windows System Requirements Mac System Requirements Printing Specifications Paper Specific[...]

Note: Visit Epson's support website at www.epson.com/support (U.S.) or www.epson.ca/support (Canada) for the latest in compatibility and drivers for your product. Parent topic: Technical Specifications Mac System Requirements To use your product and its software, your Mac should use one of these operating systems: • Mac OS X 10.4.11 • Mac [...]

Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-EPSON brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs. Single-sheets Size A4 (8.3 × 11.7 inches [210 × 297 mm]) A6 (4.1[...]

Single sheets 1 Top: 0.12 inch (3 mm) minimum 2 Left: 0.12 inch (3 mm) minimum 3 Right: 0.12 inch (3 mm) minimum 4 Bottom: 0.12 inch (3 mm) minimum Envelopes 142[...]

1 Left: 0.12 inch (3 mm) minimum 2 Bottom: 0.20 inch (5 mm) minimum 3 Top: 0.20 inch (5 mm) minimum 4 Right: 0.79 inch (20 mm) minimum Parent topic: Technical Specifications Ink Cartridge Specifications Note: We recommend that you use genuine EPSON maintenance boxes and cartridges and do not refill them. The use of other products may affect your pr[...]

Width Stored: 18.1 inches (460 mm) Printing: 18.1 inches (460 mm) Depth Stored: 16.5 inches (420 mm) Printing: 25.7 inches (654 mm) Weight 24.0 lb (10.9 kg) (without ink cartridges) Parent topic: Technical Specifications Electrical Specifications Power supply rating 100 to 240 V Input voltage range 90 to 264 V Rated frequency range 50/60 Hz Input f[...]

Environmental Specifications Temperature Operating: 50 to 95 ºF (10 to 35 ºC) Storage: –4 to 104 ºF (–20 to 40 ºC) 1 month at 104 ºF (40 ºC) Humidity Operating: 20 to 80% RH (non-condensing) Storage: 5 to 85% RH Parent topic: Technical Specifications Interface Specifications Interface type Hi-Speed USB (Device Class for computers) Parent [...]

Safety and Approvals Specifications United States Safety: UL60950-1 EMC: FCC part 15 Subpart B Class B Canada Safety: CAN/CSA C22.2 No. 60950-1 EMC: CAN/CSA-CEI/IEC CISPR 22 Class B WorkForce Pro WP-4023: This equipment contains the following wireless module: • Manufacturer: Marvell Semiconductor Inc. • Type: SP88W8786-MD0-2C2T00 This product c[...]

Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life products. Please go to www.epson.com/recycle for information on how to return your products for proper disposal. FCC Compliance Statement Software Notices (WorkForce Pro WP-4010) Software Notices (WorkForce Pro WP-4023) Trad[...]

not leave cables connected to unused interfaces. Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment. For Canadian Users This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B r[...]

The list of GPL Programs: busybox_1.7.2 coreutils_5.2.1 debianutils_2.6.2 dpkg_1.10.18 hostname_2.10 ifupdown_0.6.4 inetutils-ftpd_1.4.2 initscripts_2.85 libc6_2.3.6 libgcc1_4.1.1 login_4.0.3 module-init-tools-1.60.9 net-tools_1.60 netbase_4.14 procps_3.1.14 sysvinit-2.85 telnetd_0.17.21 udhcp 0.9.8cvs20050124-5 util-linux-2.12 GNU LGPL This printe[...]

zeroconf 0.6.1-1 iksemel 1.4 Apple Public Source License This printer product includes the open source software programs which apply the Apple Public Source License Version 1.2 or its latest version ("Apple Public Source License Programs"). Apple Public Source License Programs: Bonjour Net-SNMP license This printer product includes the op[...]

This printer product includes the open source software programs which apply the Sun RPC License ("Sun RPC Programs"). The list of Sun RPC Programs: libc6_2.3.6 netkit-inetd_0.10 netkit-ping_0.10 portmap_5-2.1 glibc license This printer product includes the open source software program "glibc" which applies the terms and conditio[...]

"debianutils" Program: debianutils_2.6.2 shadow license This printer product includes the open source software program "shadow" which applies the terms and conditions provided by owner of the copyright to the "shadow". "shadow " Program: login_4.0.3 telnetd license This printer product includes the open sourc[...]

" MD5 " Program: MD5 1.6 AES license This printer product includes the open source software program "AES" which applies the terms and conditions provided by owner of the copyright to the "AES". "AES" Program: AES 1.6 Parent topic: Notices Software Notices (WorkForce Pro WP-4023) OPEN SOURCE SOFTWARE LICENSE 1[...]

The list of GPL Programs: busybox_1.7.2 coreutils_5.2.1 debianutils_2.6.2 dpkg_1.10.18 hostname_2.10 ifupdown_0.6.4 inetutils-ftpd_1.4.2 initscripts_2.85 libc6_2.3.6 libgcc1_4.1.1 login_4.0.3 module-init-tools-1.60.9 net-tools_1.60 netbase_4.14 procps_3.1.14 sysvinit-2.85 telnetd_0.17.21 udhcp 0.9.8cvs20050124-5 util-linux-2.12 usb8786 GNU LGPL Thi[...]

sysvinit-2.85 zeroconf 0.6.1-1 iksemel 1.4 Apple Public Source License This printer product includes the open source software programs which apply the Apple Public Source License Version 1.2 or its latest version ("Apple Public Source License Programs"). Apple Public Source License Programs: Bonjour Net-SNMP license This printer product i[...]

Sun RPC License This printer product includes the open source software programs which apply the Sun RPC License ("Sun RPC Programs"). The list of Sun RPC Programs: libc6_2.3.6 netkit-inetd_0.10 netkit-ping_0.10 portmap_5-2.1 glibc license This printer product includes the open source software program "glibc" which applies the te[...]

This printer product includes the open source software program "debianutils" which applies the terms and conditions provided by owner of the copyright to the "debianutils". "debianutils" Program: debianutils_2.6.2 shadow license This printer product includes the open source software program "shadow" which app[...]

This printer product includes the open source software program "MD5" which applies the terms and conditions provided by owner of the copyright to the " MD5 ". " MD5 " Program: MD5 1.6 AES license This printer product includes the open source software program "AES" which applies the terms and conditions provid[...]

Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original EPSON Products or EPSON Approved Products by Seiko Epson Corporation. Seiko Epson Corporation shall not be held liable for any damage resulting from electromagnetic interferen[...]