Gateway ALR 8300 manual

Maintaining and T roub leshooting the Gate w a y ALR 8300 Ser v er P art # 8504081 A MAN S YS US 8 300 TE CH REF R 1 12/98 4081TL.book Page 1 Tuesday, December 22, 1998 1:27 PM[...]

Notices Copyrigh t © 1998 Gateway 2000, Inc. All Rights Reserved 610 Gateway Drive N. Sioux C ity , SD 57049 USA All Rights Reser ved This publicati on is protected b y cop yright an d all righ ts are reser ved. No part of it may be reproduced or transm itted by any means or in any for m, witho ut pr ior cons ent in wr iting from Ga tewa y 2000. T[...]

Contents i Contents Preface .. .......... .............. .............. .............. .............. ......... ......... v Conventions used in this guide .................................................. ............ vi Safety instructions ..................................................... ........................... vii Additional information[...]

ii Maintaining and Troubleshooting the Gat eway ALR 8300 Server Processor speed j umper ................................................................. 32 Clear CMOS jumper ................................................. ..................... 33 SHM mode jumper ................................................... ..................... 34 Install[...]

Contents i ii Reference Data .. .............. ........................ ................... .......... 91 Acronyms and abbreviations .................. .............................................. 92 Terms and definitions ................................................ ............................ 93 Specifications...............................[...]

iv Maint aining and Troubleshooti ng the Gateway ALR 8300 Server 4081TL.book Page iv Tuesday, December 22, 1998 1:27 PM[...]

Pref ace Conventions used in this guide ...................... ........ vi Safety instructions ................................................. vii Additional information sourc es.... .......................... ix 4081TL.book Page v Tuesday, December 22, 1998 1:27 PM[...]

vi Maintaining and Troubleshooting t he Gateway ALR 8300 Server Con ventions used in this guide Throughout this gui de, you will see the follo wing con venti ons: Con vention Description E NTER K eyboard key names are pr int ed in sm all capital s. C TRL +A LT +D EL A plus si gn indicates tha t the ke ys must be press ed si multan eousl y . Command[...]

Preface vii Safety instructions Observe the follo wing safety instructions w hen using your system: • F oll ow all instructions marked on t he system and in the documentation. • When the computer is tur ned of f, a small amount of electrical cur rent st ill r uns through the c omputer . Al w ays unp lug the computer from the electrical outl et [...]

viii Maintaining and Troubleshooting the Gat eway ALR 8300 Server • There is a danger of explosion if the CMOS (complementar y metal-o xide semiconductor ) battery is replaced incorrectly . Replace the batt ery with the same or equi v alent type recommended b y the manufacturer . Dis pose of used batteries according to the manufacturer’ s inst [...]

Preface ix Add ition al inf ormation sour ces Along with this manual and your user’ s guide, you can f ind additional information b y using the follo wing sources . The Gate w a y Su ppor t Center Log on to the Gate wa y Support Center at www .gate wa y .com/support to access information about y our system or other Gatew a y products. Some types [...]

x Maintaining and Troubleshooting the Gateway ALR 8300 Server 4081TL.book Page x Tuesday, December 22, 1998 1:27 PM[...]

1 Chapter 1: System Access Static elec tricity precautions ................................... 2 Opening the system ..... ............................................ 3 Closing the system ........................ ........................... 7 4081TL.book Page 1 Tuesday, December 22, 1998 1:27 PM[...]

2 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server Static electricit y precautions Static elec tricity can permanentl y damage electroni c components in your computer . Wh en opening your compute r case, al wa ys perform the follo wing procedur e: 1. W ear a grounding wrist strap (a v ailab le at most el ectronics stores). 2. T urn off[...]

System Ac cess 3 Opening the syst em Depending on y our pur pose, y ou may need t o remo ve onl y one or all of the system co v ers. F oll ow t he instr uctio ns specif ic to the c o ver y ou want to remo v e, as indicated in each section. Remo ving the side panel Y ou must remo v e the side panel b efore y ou can remo ve t he bezel or the wrap-aro[...]

4 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server 3. Slide the panel back and gentl y pull it of f of the chas sis. 4. Set the panel as ide. Remo ving th e wrap-around pa nel Y ou must remo v e the side panel be fore remo ving the wrap -around panel. Y ou ma y need to remo v e the wrap-around panel before re mo ving the bezel. 1. Disc[...]

System Ac cess 5 4. Slide the panel backward a fe w inches. 5. Lift the bott om of the panel outw ard so tha t its top is angled on t he chassis, as sho wn in Fi gure 2. 6. Lift the panel up and off of the chassis and set t he panel aside. Remo ving the bez el Y ou must remo v e the side panel and the wr ap-around panel before y ou remo v e the bez[...]

6 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server 4. Remo ve the six scre ws that s ecure the bezel t o the chassis, as sh o wn in F igure 3. Set the scre ws aside. F igur e 3: Remo ving the Beze l 5. Gentl y pull the bezel of f of t he chassis and la y it aside . 4081TL.book Page 6 Tuesday, December 22, 1998 1:27 PM[...]

System Ac cess 7 Closing the system Before closing the system, ver ify that all connect ors and boards are properl y installed an d f ir ml y seated. Reinstall ing the b ezel Y ou must replace the bezel before y ou replace th e wrap-around panel and the sid e panel. 1. P osition t he bezel to the front of the chassis so that t he bezel pegs ar e al[...]

8 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server 2. Carefull y thread t he ribbon cabl es through the openings in t he chassis and connect them to t he appropriate connector s. See Figure 7 on page 12 for the locations of the connector on the syste m board and see the RAID Cage Conf igurat ion Guide for the locati on of the connector[...]

System Ac cess 9 2. Lo w er the panel and anc hor its top edge to the chassis. 3. Gentl y release the panel so that its side is flush against the chassis. 4. Slide the panel forw ard until it is loc ked into place. 5. Secure th e panel with the scre ws y ou remo ved w hen y ou remo ved t he wrap-arou nd panel. Reinstalling the side p anel Y ou must[...]

10 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server 2. V erify that t he slots on the pa nel are aligned with the locking tabs on the chassis. 3. Slide panel to wards the front of the system unti l the panel is lock ed into place. 4. Secure th e panel with the scre ws y ou remo ved w hen y ou remo ved t he side panel. 4081TL.book Page [...]

2 Chapter 2: Components System board ................................ ......................... 12 The RAID backplane... .......................................... 23 4081TL.book Page 11 Tuesday, December 22, 1998 1:27 PM[...]

12 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server System boar d The system board functions as the main int erface betw een the processor , memor y , and peripherals. See the tab le belo w and on the fol lo wing page for the ke y to Figur e 7. F igur e 7: Syste m Boar d Components A Chassis fan connector B P o w er connectors C Soft p[...]

Components 13 K Reset connector L F ront panel connector M External hard dri ve co nnector N Hard dri ve LED connector O Server management connector P I 2 O connector /secondar y PCI slot 1 Q User NMI connector R EDC reset connector S Chassis fan connector T Co v er intr usion s witch connector U Speak er connector V External boot R OM connector W [...]

14 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server AV DIMM bank D AW Optional po w er connect or AX Processor 1 fan connect or AY Embedded VRM for processor 1 AZ Optional VRM for pr ocessor 2 BA Processor 2 fan connect or BB Processor speed s etting jumper BC RAID cage connector BD LED displa y connector Chassis f ans (A, F , S) There[...]

Components 15 P ower supply auxiliar y connector (E) Pro vides additional connections from the pow e r supply to the system board. Optional power connector (A W) This po w er connector pro vides an alte r nati ve connectio n for use with a dif ferent po w er suppl y . This connect or is not used in this s ystem. F ront pa nel connectors There are s[...]

16 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server Exter nal hard dr ive connector (M) The ex ter nal hard dri v e connector allo ws y ou to connect a cab le from an ex ter nal hard dri v e to the system board to al lo w the hard dri ve acti vity LED and system monit oring to reco gnize the e xter nal dri v e. Hard dr ive LED connecto[...]

Components 17 Dr iv e controllers and connectors The system board suppor ts se veral controllers for dri v es and other peripherals . Connectors to link t hese controllers to t he appropriate de vices are also pro vided. Secondar y and pr imar y hard dr iv e connectors (G, H) This is an int egrated dual-channel Ul tra-DMA PCI/IDE interface wi th tw[...]

18 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server • W ide SCSI conf iguration supporting up to 15 connected SCSI peripherals per channel for as man y as 30 de vices. As man y as se ven 8-bit devices c an be installed on each cha nnel. • Multi-threadi ng suppor t for up t o 255 simultaneous I/O t asks • Adv anced SCSI I/O cell e[...]

Components 19 Ser v er man agement conne ctors The server management connectors pro vide hard ware an d component monitorin g to assist y ou in maintaining the ser ver . Ser v er man agement connector (O) The server management connec tor allo ws you to connect a server management de vice to the system boar d to monitor system acti vities. I 2 O con[...]

20 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server Batter y (AA) Pro vides the po w er to maintain th e CMOS memory when the syste m is turned off or unplugged. Expansion slots The system featur es sev en expansion sl ots: four PCI slots, one PCI s lot/I 2 O slot, one PCI/RAID por t, and one shared PCI/ISA slot . The shared slots, PCI[...]

Components 21 I/O connectors The I/O connectors are located on the back pan el of the system. Figure 7 on page 12 sho ws the locations of the connector s on the system board. F igure 8 belo w sho ws t he connectors as the y appear on the bac k panel. F igur e 8: I /O Connectors The follo wing I/O connectors are incl uded with the system: • T wo u[...]

22 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server • One V GA vide o por t (AL in F igure 7) • One PS/2-style mouse port (part of AM in F igure 7) • One PS/2-style k eyboard port (part of AM in Figure 7) • One RJ-45 Ethernet connector with t wo LED indi cators (AJ in F igure 7). The green LED indicates a communication link has[...]

Components 23 V oltage regulator modules (A Y , AZ) Each proces sor must ha ve a dedicate d voltag e regulator module (VRM) that ad justs the vol tage supplied to the pr ocessor . The VRM for the boot processor (CPU 1) is integrated into the sys tem board. Memor y (AS , A T , A U , A V) The system comes s tandard with 64 MB of error checking and co[...]

24 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server 4081TL.book Page 24 Tuesday, December 22, 1998 1:27 PM[...]

3 Chapter 3: Installing Components Replacing the processor......................................... 26 Installi ng a second processor................................. 29 Setting syste m board jumpers ............................... 32 Installi ng m emory and hardware .......................... 35 Installi ng software and drivers ...................[...]

26 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server Replacing the p r ocessor The system is compatible wit h Intel P entium ® II Xeon ™ processors. Y ou can either upgrade the e xisting P entium II Xeon processor or ins tall a second processor of the same speed as t he original processor . When replacing a processor , order a P enti[...]

Installing Components 27 3. W earing an anti-stat ic wristband grounded to the sys tem chassis, remo v e the lock bar f rom the processor support. See Fi gure 9. F igur e 9: Remo ving the Loc k Bar 4. Remo ve the tw o scre ws that secure the pr ocessor cartridge in t he supports and remo v e the lock bar . 5. Lift the proc essor car trid ge straigh[...]

28 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server 6. Place the proce ssor cartridge t hat you remo ved in a safe place. 7. Remo ve the replacement proc essor cartridge from it s protecti ve wrapping and place it in the car trid ge suppor ts for the slot 1 connector . See Figure 11. F igur e 11: I nstalling the Pr o cessor Cartridge 8[...]

Installing Components 29 Instal ling a seco nd pr ocessor The system is compatible wit h Intel P entium ® II Xeon ™ processors. Y ou can either upgrade the e xisting P entium II Xeon processor or ins tall a second processor of the same speed as t he original. When adding a processor , order a P entium II Xeon processor upg rade kit. The kit incl[...]

30 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server 3. W earing an anti-stat ic wrist stra p g rounded to the system chassi s, remo v e the T e rminator Card from the sys tem board. See Figure 12. F igur e 12: Remo ving the T erminator Car d 4081TL.book Page 30 Tuesday, December 22, 1998 1:27 PM[...]

Installing Components 31 4. Align the ne w P entium II SEC cartridge i n the Slot 2 supports and press it f irm l y into place unt il full y seated. See F igure 13. F igur e 13: Instal ling the New Pr ocess or 5. Place the lock bar o ver t he top of the processor ca r trid ge and secure it in place wi th the tw o scre ws pro vided. 6. Set the jump [...]

32 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server Setting system board jumpers The system board jumpers let you change s ev eral system functions. Jumpers are set to the default positi ons at the factory . Y ou ma y need to change the jumper s ettings to perf or m the follo wing funct ions: • Set processor/ bus speed settings • C[...]

Installing Components 33 Clear CMOS jump er JP15 lets y ou clear al l cur rent v alues in complimentary metal-o xide semiconductor (CMOS) memory . CMO S memor y stores all of the BIOS Setup information and setti ngs. Clearing the CMOS memory restores all setup v alues to the original system de f aults. A jumper shunt connect ing pins 1 and 2 suppor[...]

34 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server SHM mode jumper The SHM mode jumper i ndicates w hether the system boa rd is installed in a to w er or rack sys tem. When the system board is instal led in a to w er chassis, lea ve the j umper pins unconnected. When the syst em board is installed in a rack, the jumper pi ns must be c[...]

Installing Components 35 Instal ling memo ry and har d ware Installing memor y The system board supports up to 2 GB of RAM in unbuf fered ECC SDRAM DIMMs. System memor y is PC 100 compliant. The system board is c onf igured with 4 DIMM banks. Y ou can f ill Bank 0, Bank 1, Bank 2, or Bank 3, or a combination of banks with DIMMs. No jumper set tings[...]

36 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server 4. Insert the DIMM into the socket and align the tw o notches in the DIMM with the tw o not ches in the DIMM sock et (see F igure 15). F igur e 15: Insta lling the DIMM 5. Gentl y press the DIMM int o the socket unti l it is securel y seated. (Inserting the DIMM automati cally locks e[...]

Installing Components 37 2. Carefull y lift the DI MM out of the soc ket (see F igure 17). F igur e 17: Remo ving the DIMM 3. Store the DIMM in a static-free container . Adding and replacin g dr iv es The case must be opened t o add or change dri ves (such as disk dri ves and CD-R OM dri ves) in t he system. Refer to Chapter 1, System Access , for [...]

38 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server 4. Disconnect the po wer and data cable s from the back of the driv e, noting their location and orientat ion. (Y ou will reconnect these cables after y ou install the ne w CD-R OM dri ve.) 5. Remo ve the screws s ecuring the CD-R OM dr iv e to the chassis and remo v e the CD-R OM dri[...]

Installing Components 39 Installing a dr iv e in the 5.25-inch drive ba y Y ou can use the 5.25-inch driv e ba y to install a CD-R OM dri v e, tape dri ve, or other 5.25-i nch device. 1. T urn off the system and disconnect t he po w er cord. 2. Open the case, observing the ESD preca utions in “Static ele ctricity precautions” on page 2. 3. Loca[...]

40 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server 6. Place the ne w 5.25-inch dr iv e in the chassis and sec ure the dri ve to the chassis using t he screws y ou remo ved i n Step 5. 7. Connect the po w er and dat a cables to the back of the dri ve . (See dri ve documentati on for proper dri ve jump er settings and cab le orientati o[...]

Installing Components 41 4. Remo ve the tw o scre ws that secure the r ight side of the dri ve t o the chassis and the tw o scre ws that secure the brack et to the l eft side of th e 5.25-inch dri v e cage (see Fi gure 20). F igur e 20: Remo ving the 3.5-in ch Drive fr om the T op Drive Bay 5. Remo ve the bracket from the lef t side of the old dri [...]

42 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server 6. Secure th e bracket to the l eft side of the ne w dri ve, using t he tw o scre ws you just remo ved (see F igure 21). F igur e 21: Replaci ng the 3.5-inch Driv e in the T op Drive Bay 7. Place the ne w dri ve and brack et in the top dri ve ba y and secur e them with the four s crew[...]

Installing Components 43 Replacing a RAID dr ive The hard dri ves in the RAID ba y are secured to guide rai ls, which lets you install and remo ve the dr iv es from the system chas sis. Use this procedure for the SCA SCSI dri ves in stalled in the RAID ba y , not the 3.5-inch dri ve ba y at the back of the chassis. The RAID ba y supports up to six [...]

44 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server 5. Remo ve the replacement dri ve from i ts protectiv e co v er and align the guide rails with the RAID ba y guides. 6. Slide the dri v e into the ba y until the connector makes contact with the SCA connector on the backp lane (see Fi gure 23). F igur e 23: Ins talling an SCA Drive 7.[...]

Installing Components 45 SCSI cab le kit installation The follo wing section describes ho w to instal l the SCSI cab le kit from the inte g rated onboard SCSI connec tor on the system board to the rea r panel of the chassis. The follo wing tools are required to complete the instal lation: • Phillips scr ewdri ve r • Straight b lade scre wdri ve[...]

46 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server 7. Using the tw o small scr ews i ncluded in the SCSI Cab le Kit, secure the SCSI cab le/bracket to the rear panel of t he chassis. 8. Plug the other e nd of the SCSI cable into the appropriate S CSI connector on the system board. 9. Ar range the ri bbon cable so t hat it doesn’ t i[...]

Installing Components 47 6. F ir ml y insert the edge of the expansion card i nto the slot (se e F igure 25). F igur e 25: Adding an Expansion Car d 7. After seati ng the card f irmly , secure it to the chassis b y installing the scre w you remo ved in Step 5 through the mounti ng bracket at the e nd of the card. 8. Connect cab les to the card. (Se[...]

48 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server It ma y be necessa r y to reconf igure y our system a fter installing s ome expansi on cards. Y ou may a lso need to install s oftware t hat came with the card. Check the car d documentation for additional i nfor mation. Replacing th e lith ium batter y The lithium batt er y pro vid e[...]

Installing Components 49 T roubleshooting the batter y installation If y ou ha ve prob lems after insta lling the ne w battery , tr y each of the it ems listed belo w , replacing the co v er and restarting the computer after each try . • T urn off the system and ensure that a ll exterior cable s are attached to the co r rect connectors and secure[...]

50 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server Instal ling so ftware and driver s The procedure for installing softw are and dri v ers is usuall y specif ic to the operating syst em you will run on the server . Here are some tips. Insta lling th e USB dr iv er T o use a USB devi ce, you must insta ll the USB dri ver in a co m pute[...]

Installing Components 51 If y ou use an add-in video contr oller , the dri vers accompan y the control ler card. See the document ation that accompani ed the card for instructions and information re garding the dri vers for an add-in video card. NetW are dr iv ers Installing second instance dr iver f or Ne tW are 4.11 When installing t he second in[...]

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4 Chapter 4: BIOS Setup About the BIOS Setup Utility ...... ......................... 54 Using the BIOS Setup Utility....... ......................... 54 Updating the BIOS ....................... ......................... 72 4081TL.book Page 53 Tuesday, December 22, 1998 1:27 PM[...]

54 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server About the BIOS Setup Utility The computer BIOS has a built -in program that lets y ou set man y basic system characte ristics. These se ttings are stored and sav ed e ven w hen the po w er is of f. This chapter cont ains information about this setup utility and is intended t o serve a[...]

BIOS Setup 55 • +/- C hange V alu es – Press the + or - ke y to to ggle through the a v ailable options for the select ed item. • ENTER Select Sub-Menu – Pressing E NTER when a sub- menu is highlighted t akes you t o that sub-menu. • Setup Defaults – Press F 9 to set th e setu p pa ramete rs to thei r factory default val ues. A dialo g [...]

56 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server • System Date: lets y ou set the system date. Use the for mat MM/DD/YYYY • Legacy Disk ette A: allo ws y ou to select the type of diske tte dri ve installed a s dri ve A. The options are 360 kB, 5 ¼”; 1.2 MB, 5 ¼”; 720 kB, 3 ½”; 1.44/1.25 MB, 3 ½”; 2.88 MB, 3 ½”; NO[...]

BIOS Setup 57 Hard disk dr iv e setup screen The hard disk dri v e setup screen appear s whene ver t he Primary M aster , Primary Sla ve, Secondary Mas ter , or Secondar y Slave f i eld s are selected fr om the main menu screen. F igur e 28: Example Har d Disk Dri ve Setup Scr een • Ty p e of fers the follo wing options: • 1 to 39 - Selecting t[...]

58 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server • A T API Remo vab le - Sel ect this option if t he driv e is an A T API remo v ab le disk dri ve. • None - “ Auto” has been u nable to suppl y the dri v e type or select “None” t o disabl e any dri ve i nstalled. • Multi-Sect or T r ansfers: enab ling this opt ion allo [...]

BIOS Setup 59 Adv a nced menu screen The adv anced menu screen allo ws y ou to access a l arge number of adv anced features. Man y of the se features can cause t he system to malfunction if set incor rectl y . Do not change these settings unless you must. F igur e 29: Advanc ed M enu Scr een • Plug and Pla y O/S: specif ies whet her the operating[...]

60 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server • Larg e Disk Access Mode: options a re DOS and Other . Select DOS if you use DOS or one of the DOS-based operating syste ms. Select Other if y ou use another ope rating system such as UNIX. A lar ge disk is considered one that has more than 1024 c ylinders, 16 heads, or 63 trac ks [...]

BIOS Setup 61 Resource configuration screen This screen appea rs whene ver Resou rce Configuration is select ed from the adv anced menu. F igur e 30: Resour ce Configur ation Scr een • Memory Reser v ation: opens the memor y reserv ation screen . This screen allo ws you to rese r ve b locks of upper memory for use b y leg acy ISA de vices. Deta i[...]

62 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server Memor y reservation screen This screen appea rs whene ver you sele ct Memo ry Reservat ion from the resource conf iguration screen. It allo ws you to re ser ve a b lock of memory for ISA de vices. F igur e 31: Memory Reser vation Scr een • XXXX - XXXX: y ou ma y reser v e the specif[...]

BIOS Setup 63 IRQ reservation screen This screen appea rs whene ver you sele ct IRQ Reserv ation from th e adv anced menu. It allo ws y ou to manuall y reserve IRQs for specif ic de vices. F igur e 32: IRQ Reservation Scr een • IRQx: you ma y reserve the specif ied IRQ for use b y leg acy ISA de vices. The options for each IRQ are A vailable and [...]

64 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server P er ipheral configuration screen This screen al lo ws you to conf igure the sys tem peripherals. F igur e 33: P eripher al Conf igur ation Scr een • Serial P or t A: the options incl ude Enab led, Disab led, and Aut o . • Base I/O Addr ess: displa ys the base I /O address for ser[...]

BIOS Setup 65 • Base I/O Addr ess: displa ys the base I /O address for the parallel port. Use the “+ ” or “-” ke y to displa y the optional addresses a v ailab le. • Interrupt: displa ys the cur rent interr upt for the par allel port. Use the “+” or “- ” key t o displa y the optional int er r upts ava i l a b l e . • DMA Chann[...]

66 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server • Key C li c k : enab le causes an audib le click w hen each ke y is pressed. The optio ns are Enable a nd Disab le . • Ke ybo ard A uto -Re pea t Rate : determines the rate at which a character r epeats if a ke y is held do wn. The option s are 2/sec, 6/sec, 10/sec , 13.3/ sec, 1[...]

BIOS Setup 67 • Cache V ideo BIOS Ar ea : controls the caching of the video BIOS area. The options are Uncache d and Write Protect . • Cache Base 0-512K: control s caching of the f irst 512K of base memor y . The options are Write Back, Write Through, and Uncac hed . • Cache Base 512K-640K: controls caching of the 512K through 640K area of ba[...]

68 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server • Supervisor P ass wor d: displa ys the stat us of the supervisor pass word . The options are Clear ( no passw ord en tered) and Set (a pass w ord has been esta blished). Y ou cannot set this f ield di rectl y . • User P assw ord: displa ys the status of the user pass wor d. The o[...]

BIOS Setup 69 Boot men u screen This screen al lo ws you to se t the order in w hich the system seeks boot data. F igur e 37: Boot Menu Scr een • First Boot De vice: designa tes the de vice that the sys tem polls f irst upon boot up. The options include Disket te Drive, Har d Drive, Removable Devices, A T API CD-ROM Drive , and Network Boot . •[...]

70 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server • Fifth Boot De vice: designates the de vice that the syst em polls f ifth upon boot up, if the previous de vice is not ready or contains no boot data. The opti ons include Diske tte Driv e, H ard Drive , Removable Devices, A T API CD-ROM Drive , and Network Boot . • Hard Driv e: [...]

BIOS Setup 71 • Exit Sa ving Chang es: exits BIOS Setup and sav es the changes you ha ve entered in the CMOS memory . The next t ime you boot the system, the BIOS conf igures the system using these settings. • Exit Discar ding Changes: e xits BIOS Setup and discards the settings y ou ha ve en tered. The next time y ou boot the system, t he BIOS[...]

72 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server Updatin g the BIOS Flash memory simplif ies distri buting BIOS upg rades. If y ou need a new versi on of the BIOS, y ou can do wnload the B IOS updat e from the technical support w eb site and insta ll the ne w version fr om a diskette. 1. Enter BIOS Setup b y pressing F 1 w hen promp[...]

BIOS Setup 73 14. As the system starts up, ver ify that you h av e loaded the correct BIOS v ersion. 15. Enter BIOS Setup by press ing F 1 when prompted duri ng startup. Once in BIOS Setup, press F 5 and then re- enter the v alues you wrote down at the be ginning of this process. If y ou do not set the CMOS v alues back to the default s using the F[...]

74 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server 4081TL.book Page 74 Tuesday, December 22, 1998 1:27 PM[...]

5 Chapter 5: T roub leshooting Introductio n ..................................................... ....... 76 Computer virus noti ce .................................... ....... 76 Troubleshooting c hecklist ............ ......................... 77 CD-ROM problems ...................... ......................... 79 Hard disk problems..............[...]

76 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server Intr odu ction If the syste m does not operate correctl y , re-read the inst r uctions for t he procedure(s) you ha v e perfor med and v erify that y ou performed the procedure correctly a nd completely . If an er ror occur s in an application, consult the doc umentation supplied with[...]

Troubleshooting 77 V iruses are inacti ve u ntil the infec ted program is e xecuted , or a boot record is read. Thereaf ter , the virus loads itsel f into system memory and begins to cop y and spread it self. Disket tes used in a contaminated s ystem can get infected and , in turn, transfer the virus when use d in another system. A virus can also s[...]

78 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server V e r ifyi ng the configuration If the syste m is not operating correctly , the BIOS ma y contain an in v alid conf igurat ion parameter . Enter the BIOS Setup pro g ram and check the conf igurat ion settings. Lost or incorrect Setup setti ngs may mean a f ailed battery . T roubleshoo[...]

Troubleshooting 79 CD-R OM pr ob lems The system does not recognize th e CD-ROM drive . Proba ble Ca use Solution The CD is not i n tende d f or PC use. Make cer t ain t he C D is PC- compa tible. The C D is lo aded incor rectl y . Make c er tain the label is f acin g upw ard, a nd then try again. The CD i s scr atched or dir t y . T ry cleaning th[...]

80 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server Har d disk pr ob lems The system does not recogniz e the SCSI driv e . The IDE driv e is not recogniz ed b y the system. Prob able Caus e Solution The inte grated SCSI controll er ma y be dis abled. Restart your com puter , and then press F 1 to enter the Setup pr ogr am. F rom the me[...]

Troubleshooting 81 Memory/Pr ocessor pr oblems Memor y errors were detecte d during system star t up . A ne w process or is not rec ogniz ed b y the system. Proba ble Ca use Solution Memory was added or remo v ed, and t he ne w configu ratio n wa s not sa ved in BIOS Setup . Enter BIOS Set up and sav e the ne w memory configur ation . The memo r y [...]

82 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server P eripheral/Adapter pr ob lems A SCSI d e vice is not recogniz ed b y the system. The disk ette driv e is not recogniz ed b y the system. The disk ette dr iv e will not read, write , or f or mat. Proba ble Ca use Solution The de vice needs t o be added a s new hardw are . F rom t he C[...]

Troubleshooting 83 The disk ette driv e LED il luminate s cont in uously . An adapt er card is no t recogni ze d by the system. Printer pr oblems The pr inter will not tur n o n. Proba ble Ca use Solution The dis kette is corrupted . Remov e the disk ette from the driv e . If the light remains o n, try restarting the system. The cab le to the driv [...]

84 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server The pr inter is tu rn ed on but will not print. The pr inter pr ints garbled te xt. Proba ble Ca use Solution The printer is not connec ted to the syste m. C hec k th e data cab le b etween the printe r and the sys tem. Make ce r tai n it is c onnec ted t o th e pro per por t. Che ck [...]

Troubleshooting 85 System pr ob lems The system will not star t up . The k eyboard doesn’t w ork. The m ouse do esn’t work . Proba ble Ca use Solution The sy stem is not connec ted to an A C outl et. Chec k the po w er cab le(s) and mak e certain it is connecte d to an A C po wer s ource . V oltage sel ection s witch not set correct ly . Mak e [...]

86 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server Video pr oblems The system is running bu t there is no displa y . The text on the display is dim or difficu lt to read. The color monitor di spla ys ev erything in bl ac k and wh ite . Proba ble Ca use Solution The mon itor is no t turned on. Make certain t he mo nitor is p lug ged in[...]

Troubleshooting 87 The displa yed cha racte rs are garb led. The video is distor ted. Proba ble Ca use Solution The vid eo cab le i s damage d. Chec k the c able and conn ectors f or bent pins or broke n wires . The dis pla y se tup is incor rect. From th e cont rol p anel w indow ( ), do uble -clic k and che c k the settings . The correct vid eo t[...]

88 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server Err or messages This section l ists common er ror messages that ma y be displa y ed on the monitor . These messages often indi cate procedural errors such as an incor rect k eystroke or a write-protected di sk. Some m essages , how e ver , ma y indicate a prob lem that requires you to[...]

Troubleshooting 89 Gate A20 fa ilure . Y ou ma y hav e an XT ke yboard connec ted to an A T sys tem or vice vers a. Make cer t ain t he ke yboa rd is config ured to work with the appropriate s ystem. Some k ey boards ha ve a s witch to select either A T or XT . Hard di sk cont roller f ailure. Mak e ce r tain th e hard dis k cab le i s prope rly co[...]

90 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server K e yboard c ontrol ler f ailure . T r y a w orking k e yboard. Mak e ce r tain the k eyboard i s compa tib le with the sys tem. Y ou ma y ha ve to ch ange th e s witch settin g to A T . Repl ace th e keyboard c hip. K e yboard c ontrol ler f ailure . T r y a w orking k e yboard. Mak [...]

A Appendix A: Ref erence Data Acronyms and abbreviations................................. 92 Terms and definitions ................... ......................... 93 Specifications.................................................. ....... 96 Memory Map ................................ ......................... 97 I/O Map ...... ......................[...]

92 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server Acr on yms and abbre viations ASIC - Application spe cif ic inte g rated circu it BIOS - Basic input/output sy stem CMOS - Complementary metal-oxide semic onductor DIMM - Dual inline memory module DMI - Desktop management interface DRAM - Dynamic random access memory ECC - Er ror cor [...]

Reference Data 93 RO M - Read-onl y memor y SCSI - Small computer syst em interface SDRAM - Synchronous dynamic random ac cess memor y TCP/IP - T ransmission control protocol/Internet protocol V - Vo l t T erms and definiti ons This list of ter ms should h elp you get acqua inted with terms used in y our computer’ s documentation and in y our sys[...]

94 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server CMOS memory - Complementary metal o xide semiconductor memory . CMOS memory is memory that is retained e ven when the compute r is turned off. The S etup pro g ram setti ngs and other parameters are mai ntained in CMOS memor y . Default - Th e option that the soft ware or syst em uses[...]

Reference Data 95 Pr ograms - Softwar e installed on y our system. Pro g rams are sometimes called applicati ons . RAM - Random access memor y . RAM is the computer’ s system memor y . Y ou can write to and re ad from RAM. Inform ation st ored in RAM is temporary and is eras ed when the co m puter i s tur ned of f. Ref resh rate - The refresh rat[...]

96 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server Specifications The follo wing specif ications ar e for the standard conf iguration; y our system ma y contain optional equipment. All specif ications are subject t o change. Summary The syste m supports P entium II Xe on proces sors running at 4 00, or 4 50 MHz. These pr ocessors fit [...]

Reference Data 97 Memory M ap The follo wing table gi v es descriptions of w hat the memory is used for at each address l ocation. Addre ss (Dec- imal) Ad dress (He xadeci- mal) Size Description 0-KB–640-KB 0 000:00 00– 0009:FFF F 640-KB Mai n memor y for applic ations . 640-KB– 768-KB 000A:0 000– 000B:FFFF 1 28-KB Vi deo g raph ics dis- pl[...]

98 Maint aining and Troubleshooti ng the Gateway ALR 8300 Server I/O Map The foll owing t able gives descrip tions of wh at the memory is used for at ea ch address location. Addre ss (hex) Size Description 0000–00 0F 16 b ytes DMA-1 0020–00 21 2 b ytes INT -1 0040 1 b yte Progr ammab le i nterval tim er 1 0041 1 b yte Refres h request counter 1[...]

Reference Data 99 IRQ Usag e The follo wing table lis ts the interr upt request li nes (IRQs) that the syst em typicall y uses a nd which ones are a v ailab le for use b y add-on de vices. IRQ Resour ce NMI 0 System Timer 1 K e yboard 2C a s c a d e 3 Se ri al por t 2 (COM 2) 4 Se ri al por t 1 (COM 1) 5 Secondary P arallel P or t (LPT2) 6 Flopp y [...]

100 Maintai ning and Troubleshooti ng the Gateway ALR 8300 Server DMA Usage The follo wing tab le lists the direct memory access (DMA) channels that the system typical ly uses and w hich ones ar e av ail able for use by add-in de vices. DMA Resour ce 0C a s c a d e 1 A vailable 2 Flopp y Controller 3 A vailable 4 Red irect Ca sc ade 5 A vailable 6 [...]

Reference Data 101 DIMM Configurations Refer to the f ollo wing tab le to conf igure y our RAM. T otal DIMM Bank A DIMM Bank B DIMM Bank C DIMM Bank D RAM Ty p e Size Ty p e Size Ty p e Size Ty p e Siz e 32 2x72 16M B 2x72 16MB - - - - - 32 4x72 32M B - - - - - - - 48 2x72 16MB 2x72 16MB 2x72 16MB - - - 48 2x72 16M B 4x72 32MB - - - - - 64 2x72 16M[...]

102 Maintai ning and Troubleshooti ng the Gateway ALR 8300 Server 256 16x72 12 8MB 16x72 128MB - - - - - 256 16x72 12 8MB 8x72 64M B 8x72 64MB - - - 256 8x72 64MB 8x72 64MB 8 x72 64 MB 8x72 6 4MB - 384 32x72 25 6MB 16x72 128MB - - - - - 384 16x72 12 8MB 16x72 128MB 16x7 2 128M B -- - 384 16x72 12 8MB 16x72 128MB 8x72 64MB 8x72 64MB - 512 32x72 25 6[...]

Appendix 103 Regulatory co mpliance statements FCC no tice This devi ce has be en tested and found to comply with the limits for a Class A digital de vice, pursuant to Part 15 of the FCC r ules. These limits are designed to pro vide reasonable protection against harmful interfere nce in a residential installation. This equipment generates, uses, an[...]

104 Maintai ning and Troubleshooti ng the Gateway ALR 8300 Server Attention! Couper le courant a v ant l’entretien. CE notice This Information T echnolog y Equipment has been tested and found to compl y with the follo wing European directi ves: [i]EMC Directi ve 89/336/EEC amending directi ve 92/31/EEC & 93/68/EEC as per -E N 50081-1:1992 ac [...]

Appendix 105 A ustrali a/Ne w Zeala nd notice This devi ce has be en tested and found to comply with the limits for a Class A digital de vice, pursuant to the A ustralian/Ne w Zealand standard AS/NZS 3548 set out b y the Spectrum M anagement Agency . Caution! Disconnect power bef ore servicing. Austr alian and New Zealand Users: 4081TL.book Page 10[...]

106 Maintai ning and Troubleshooti ng the Gateway ALR 8300 Server 4081TL.book Page 106 Tu esday, December 22, 1998 1:27 PM[...]

Index 107 Inde x Numerics 32 Bit I/O, setup uti lity fi eld 58 A abbreviation s 92 Adaptec 7895 17 adapter cards installi ng 46 troubleshooti ng 83 advanced menu, setup scre en 59 Australia/New Zeal and Notice 105 B backplane introdu ction 23 base I/O address floppy disk contr oller, set up utility f ield 65 parallel por t, setup uti lity field 6 5[...]

108 Maintai ning and Troubleshooti ng the Gateway ALR 8300 Server embedded PCI SCSI channel B fiel d 60 exit discard ing chang es field 71 exit menu screen 70 exit saving chang es fi eld 71 extended memory field 56 fifth boot devi ce field 70 first boot de vice fiel d 69 fixed disk boot s ector fiel d 68 floppy disk contr oller fi eld 65 fourth boo[...]

Index 109 third boo t device fi eld 69 transfer mode fi eld 58 type field 57 ultra DMA mode field 58 updating 72 use multipr ocessor specification field 5 9 user passwor d field 68 boot disk, write pr otection 68 boot menu, setup screen 69 bus speed, PCI 17 C C800-CBFF, setup utilit y field 62 cache integrated 22 second-level 22 cache base 0-512K, [...]

110 Maintai ning and Troubleshooti ng the Gateway ALR 8300 Server D D000-D3FF, setup utilit y field 62 D400-D7FF, setup utilit y field 62 D800-DFFF, setup utilit y field 62 definitions of terms 93 dimensions 96 DIMMs filling sys tem board sockets 35 installi ng 35 removing 36 supporte d 23 troubleshooti ng 81 discard changes, s etup utili ty fiel d[...]

Index 111 H hard disk setup screen 57 troubleshooti ng 80 hard drive, setu p utility field 70 heads, setup util it y field 57 heat sink, importa nce 26 , 29 hot-swap, RAID 23 I IDE contr oll er PCI 17 ultra DMA 17 Industry Canada Noti ce 103 input/output connector s 21 map 98 installi ng 5.25-inch disk dri ve 37 , 39 adapter cards 46 battery 48 CD-[...]

112 Maintai ning and Troubleshooti ng the Gateway ALR 8300 Server installi ng 35 map 97 removing DIMMs 36 supporte d 23 troubleshooti ng 81 memory cache, setup utility f ield 66 memory reservation setup screen 62 setup utili ty field 61 messages, error 88 mode, parallel port , setup util ity fiel d 64 mouse, troubleshooti ng 85 multi-s ector tra ns[...]

Index 113 processor 2 6 SCSI disk drive 43 side panel 3 wrap-arou nd panel 4 repl acin g battery 48 bezel 7 CD-ROM drive 37 covers 7 processor 2 6 SCSI disk drive 43 side panel 9 wrap-arou nd panel 8 reset c onfiguration data, s etup utility field 5 9 resource confi guration setup screen 61 setup utili ty field 60 resources DMA usage 100 IRQ usage [...]

114 Maintai ning and Troubleshooti ng the Gateway ALR 8300 Server cache memory 60 cache memory screen 66 cache system BIOS ar ea 66 cache video BIOS ar ea 67 CC00-CFFF 62 cylinders 57 D000-D3FF 62 D400-D7FF 62 D800-DFFF 62 discard changes 71 diskette acc ess 68 diskette cont roller 65 diskette dri ve A 56 diskette dri ve write protection 68 DMA cha[...]

Index 115 save changes 71 second boot device 69 secondary mast er 56 secondary mast er setup screen 5 7 secondary s lave 56 secondary slave setup sc reen 57 sectors 57 security menu scr een 67 serial port A 64 serial port B 64 set supervisor password 68 set user password 68 SHM address 60 supervisor pas sword 68 system date 56 system memory 56 syst[...]

116 Maintai ning and Troubleshooti ng the Gateway ALR 8300 Server mouse 85 peripheral de vices 82 printer 83 processor 81 SCSI device 82 syst em- wid e pro blem s 85 video 86 type, setup util ity fiel d 57 U ultra DMA mode, setup utili ty fiel d 58 ultraDMA, c ontroller 17 ultraSCSI, c ontroller 17 updating, BIOS 72 USB driver, install ing 50 use m[...]