Gateway ALR 9200 manual

Maintaining and Troubleshooting the Gateway ALR 9200 Server Part # 8 503424 A MAN SY S US 9200 T ECH R EF R0 8/98 In our ef for t t o use natu re’ s r esour ces ef f icien tl y and wis ely , we print all man ual s on r ecy cled paper s t hat me et the minimum require ments established by the Federal E P A in its guidelines for recycled paper prod[...]

Notices Copyright © 1998 Gateway 200 0, Inc. All Rights Re ser ved 610 Gatew ay Drive N. Siou x City , SD 57 049 USA All Rights Reserved This publ ication is protected by copyri ght and all rights are reserved. No part of it may be reproduced or transmitt ed by any means or in any form , without prio r consent in w riting from Gateway 2000. The in[...]

Co nt e nt s i Contents Preface ....... .............. ................... .............. .............. .................vii About This Guide .................................... ................................... ......... viii Conventions Used in This Guide ............................................... ............ ix Important Safety Inst ru[...]

ii Maintaining and Troubleshooting the Gateway ALR 9200 Server Chapter 3 : Inst alling Component s .................. ......... .......... ...... 31 Introduction ................................... ................................... ..................... 32 Replacing the Processor................................................... ................[...]

Contents i ii Upgrading the BIOS .............. .................................... ............................ 98 Preparing for the Upgra de ................ .............................................. 98 Upgrading the BIOS......................... ................................... ......... 100 Recovering the BIOS .........................[...]

iv Maintaining an d Troubleshooting th e Gateway ALR 9200 Se rver Setting Up the Server for the EMP ............................................ .. 133 Main EMP Console Window .................................................... .. 134 Server Control Operati ons ........................................ ................... 136 Phonebook.............[...]

Contents v Appendix A: Reference D ata ................ ................... ............. 175 Specifications.............................................................................. ......... 176 System Specifications ...................... ............................................ 176 Environmental Specific ations .........................[...]

vi Maintaini ng and Troubleshooting th e Gateway ALR 9200 Se rver 3424.boo P age vi Wed nesday, Septe mber 2, 1998 9:23 AM[...]

Pr eface Contents About This Guide ........ ................................... ...... viii Conventions Used in This Guide . .......................... ix Important Safety Inst ructions ....... ........................... x 3424.boo P age vii Wedn esday, Sept ember 2, 199 8 9:23 AM[...]

viii Maintaini ng and Troubleshooting the Gateway ALR 9200 Serve r About This Guide This document pro vides step-b y-step install ation instructions along with detailed il lustrations to hel p maintain the hardw are components and peripherals of the computer . Chapter 1: System Access pro vides instructions on opening and clos ing the case. Chapter[...]

Conventions Use d in Thi s Guide ix Conventions Used in This Guide Throughout this doc ument, you will see the follo wing co nv entions: Conven tion Description ENTER Ke y na mes, whi ch co rrespond t o k eys on the keyboar d, are printed in small capitals. CTRL + ALT + DEL A plus sign indicates that the keys must be pressed simultaneously . Setup [...]

x Maintaining a nd Troubleshooting the Gateway ALR 9200 Server Important Safety Instructions Observe the follo wing gui delines when per for ming any w ork on you r system: • F oll ow all instructions marked on t he ser ver and i n the documentati on. • Unplug this product from the w all outlet be fore cleaning. Do not use liq uid or aerosol cl[...]

Chapter 1: System Access Contents Static Elect ricity Precautions .................................. 2 Opening the System........................................ ......... 3 Removing the Access Cover . ........................... 3 Opening the Front Door ........ ........................... 4 Opening the Subchassi s and Electronics Bay . 5 Closing [...]

2 Maintaining and Troublesh ooting the Gateway ALR 9200 Server Static Elect ricity Pre cautions Caution! Prevent Static-Elec tricity Dama ge Stat ic Elec tricity Pre v ention s 1. WEAR A GR OUNDING WRIST STRAP (av ailable at most electronic stores). 2. T urn off the system pow er . 3. T ouch the bac k of the po w er supply fan, located on the back [...]

Open ing t he Sy stem 3 Opening the System Depending on y our pur pose, you ma y need t o remo ve the access co ver or both the access co ver and t he bezel. Y ou ma y also need to open the subchassis or t he electronics bay t o reach certain components. F oll o w the instructions specif ic to the item y ou wish to remo ve or open as indic ated in [...]

4 Maintaining and Troublesh ooting the Gateway ALR 9200 Server 5. Remo ve and sa ve the three scre ws from the back of t he access co v er (see F igure 1); y ou w ill need t hem later to reat tach the co ver . F igur e 1: Remo ving the Acces s Cover 6. Place the f inger tips of y our right hand und er the built-in handle on t he back of th e co ver[...]

Open ing t he Sy stem 5 Opening the Subchassis and Electronics Bay The chassis is comprised of three pa r ts: the main chas sis, a swing-out subchassis at the front, and a s wing-out subchassi s, called the electr onics ba y , at the rear . T o access c omponents in some instances, y ou must remo v e the foam co v ers and s wing a wa y and/or compl[...]

6 Maintaining and Troublesh ooting the Gateway ALR 9200 Server 8. Loosen the tw o sc rews on the t op and bottom edges of the chas sis (A in F igure 2). These scre ws attach the front subchassis and the electronic s ba y to the main chassis. F igur e 2: Opening t he Subchassis and Elec tr onics Bay 9. Using the ed ges of the subchas sis as handles,[...]

Closing the Syst em 7 Closing the System Before closing the system, ver ify that all connect ors and boards are properl y installed an d f ir ml y seated. Closing the Subchassis and Electronics Bay As y ou close the subchassi s and electronics ba y , car efully ob ser ve th e internal components t o ensure that y ou do not pinch or twist an y of th[...]

8 Maintaining and Troublesh ooting the Gateway ALR 9200 Server Installing the Access Cover Be careful to a void pinching a ny in ter nal cab les in the access co ver w hen closing the sy stem. 1. Before re placing the access co v er , check that you ha ve not left loose tools or parts inside t he system. 2. Check that cab les, e xpansion cards, foa[...]

Chapter 2: Components Contents System Boar d Features ..... ............. ................... ............. . 10 System Boar d Connectors ............. ............. ................... . 10 Drive Controllers and Connectors ...... ................... . 12 System Jumper s (B) ......... ............ ............. ............. . 13 Miscellaneous Conn[...]

10 Maintaining and Trouble shooting t he Gateway ALR 9200 Server System Boar d Featur es The system board functions as the main int erface betw een the processor , memor y , and periphe rals. T abl e 1 lists the features of the system board. F igure 3 on page 11 show s the components on the syst em board and their locati ons. System Boar d Connecto[...]

System Boar d Conn ect ors 11 F igur e 3: System Boar d Components and Connect ors A W ide SCS I B connect or (J9J1 ) T VRM con nector f or processors 2 & 1 (J4A 2) B System jum pers (J6 J1) U VRM connect or for processor 1 (J4A1) C Hard drive input LE D connecto r (J6J3) V Processor 1 Slo t 2 connect or (J9A 1) D Syste m speake r connector (J6[...]

12 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Drive Controllers and Connectors The system board suppor ts se veral contr ollers and connectors f or the control of t he var ious driv es that are or can be installed in th e system. SCSI Connectors The system board incl udes tw o SCSI controllers. A narro w SCSI controller (SYM53C81[...]

System Boar d Conn ect ors 13 IDE Connector (CC) This is an int egrated Ultra-DMA PCI/I DE interface with an IDE connect or capab le of controll ing up to tw o IDE devi ces. Ultra-DMA pro vid es f aster access to IDE de vices that are Ultra-DMA complian t while maintaining support for IDE de vices that do not support the Ultra-DMA spe cif ication. [...]

14 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Passwor d Clear Jumper Momentaril y sett ing this jumper allo ws you to clear the pass word s. The normal jumper position protec ts the passw ords. Use this jumper onl y if you ha ve for gotten the pass w ords and cannot access the system. This jumper occupies pins 5- 7 of the connect[...]

System Boar d Conn ect ors 15 Fr ont Panel Connector (AA) The front panel connector pro vides the signals for the f ront co ver indi cator LEDs and the front co ver buttons. USB Internal Connector (FF) This connector a llo ws you to connect internal devi ces that use the USB interface to th e USB controller on the s ystem board. Lithium Battery (E)[...]

16 Maintaining and Trouble shooting t he Gateway ALR 9200 Server PCI slots B4 (top), B3, B2, B1, A3, A2 (H), A1 (K) The system board has t w o 32-bit peripheral component i nterconnect (PCI) bus segments: PCI-A and PCI-B. These pro vide se ven slots for PCI expansi on cards: three on PCI-A and fo ur on PCI-B. PCI-B4 is shared with the ISA slot. PCI[...]

System Boar d Conn ect ors 17 host interface t o SDRR infor mation, so softw are running on the server can poll and retr iev e the current status of the hardw are. A shared registe r interface is def ined for this purpose. SEL contents can be r etriev ed after system failure for anal ysis b y f ield service personnel using s ystem management tools [...]

18 Maintaining and Trouble shooting t he Gateway ALR 9200 Server ICMB Connector (J) The intelli gent chassis management bus ( ICMB) connector allo ws the connection of a system management component to monitor the chassis characteri stics including temperature , voltages, int r usion detection, and fan speeds. SMBus Connector (GG) This connector s u[...]

System Boar d Conn ect ors 19 memor y . The video controller supports pix el resoluti ons of up to 1600 x 1200 and up to 16.7 M colors. Y ou cannot add video memor y to this system. The SV GA controller supports analo g V GA monitors ( single and multiple frequenc y , interlaced and noninterlaced) with a maximum v er tical retrace noninterlace d fr[...]

20 Maintaining and Trouble shooting t he Gateway ALR 9200 Server The ke yboard controll er is functionall y compatib le with the 8042A microcontroll er . The system can be lock ed automaticall y if no ke yboard or mouse acti vity occur s for a predef ined length of time, if specif ie d through the SSU . Once the inacti vity (lockout ) timer has exp[...]

System Boar d Conn ect ors 21 Pr ocessor Slots (V , X, Y , AB) Each P entium ® II Xeon ™ processor is packaged in a SEC cartridge. The cartridge inc ludes the processor core with an inte g rated 16 KB primary (L1) cach e; the secondary (L2) cache; a thermal plate; a nd a back co ver . The processor impl ements MMX ™ technolo g y and maintains [...]

22 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Main Power Connector , Secondary (Z) The primary po w er connectors pro vide the majorit y of the po w er to the system board. These conne ctors are designed to a ccommodate the po w er suppl y installe d in the system. Auxiliary Power Connector (EE) The auxiliary po w er connector pr[...]

Me m o r y 23 Memory The system comes standar d with 256-MB of ECC RAM. System RAM is expandab le up to 4-GB using ECC 50- or 60-ns 72-bit EDO DIMMs (16 DIMM socket s) with gold contacts. Main memor y resides on an e xpansion card , called a memory module, designed specif icall y for this serve r . The memor y module contains sl ots for 16 DIMMs, e[...]

24 Maintaining and Trouble shooting t he Gateway ALR 9200 Server DIMM I nstallation Sequen ce Y ou must instal l DIMMs in the cor rect order and in ent ire banks. All DIMMs in the bank must be the same size and speed. DI MMs in other banks ma y dif fer in size. If y ou use slo w er DIMMs in another ba nk, all DIMMs operat e at the slo w er speed (s[...]

Me m o r y 25 Memory Configurat ion BIOS automatica lly dete cts, sizes, and initia lizes the memory ar ra y , depending on the t ype, size, and speed of the ins talled DIMMs, and reports memor y size an d allocation to the sys tem via conf iguration re gisters. In a 4 GB conf iguration, a small part of memor y (typicall y 32 MB) is not remapped ab[...]

26 Maintaining and Trouble shooting t he Gateway ALR 9200 Server System Security T o help pre v ent unauthorized entry or use of the system, the system includes a thr ee-position k ey lock/s witch to permit selected acc ess to dri ve ba ys (position is communicated to the BMC, see “System Man agement Connectors” on page 16). The system also inc[...]

Sy s t em S e c ur i ty 27 Using Passwor ds If y ou set and enab le a user pass w ord but not an administ rator pass w ord , enter the use r passw ord to boot t he system and run the SSU . If y ou set and enab le both a user and an a dministrator pass w ord: • Enter either one to boot the server and enab le the keyboard and mouse • Enter the ad[...]

28 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Summary of Softwar e Security Featur es T ab le 4 lists the softw are securi ty features and des cribes what pr otection each of fers. In general, to enab le or set the features list ed here, you must r un the SSU and go to t he Security Menu (descr ibed in “Security Ad d-in” on p[...]

Sy s t em S e c ur i ty 29 Control access to the system other than SSU: set user password T o cont rol access to th e system, se t a user password and ena ble the Password on Boo t field throug h Setup or the S SU. Once set, pa sswords can be disable d by settin g the password t o a nul l string or by changi ng the Clear Password jumper . See “Se[...]

30 Maintaining and Trouble shooting t he Gateway ALR 9200 Server 3424.boo P age 30 Wedn esday, Sept ember 2, 199 8 9:23 AM[...]

Chapter 3: Installing Components Contents Introductio n ................................... ......................... 32 Replacing the Processor ............... ......................... 32 Installi ng A nother Processor ........ ......................... 36 Installing Hardware ..... ................................... ....... 40 Memory............[...]

32 Mainta ining and Troubleshootin g the Gateway ALR 9200 Serv er Intr oduction This chapter pr o vides step-b y-step instruction for instal ling, remo ving, or replacing se ver al system components. Onl y authorized service personnel should perform these procedur es. F ollo w all standard sa fety and ESD precautions w hen servicing the server . Se[...]

Replacing the Processor 33 3. W ear an anti-st atic wristband grounded to the system chassis and place processors on a grounded , static- free surface or conducti ve foam pad. 4. W ith y our right thumb on the face of the ret ention module bracket (A in Fi gure 5), wrap your right index f inger arou nd the tab (B in F igure 5) protruding from the r[...]

34 Mainta ining and Troubleshootin g the Gateway ALR 9200 Serv er 8. Pull the tw o tabs attached to the si ngle edge contact (SEC) cartridge (visib le after you remo v e the bracket —C in Figure 6) straight a w a y from the system boar d. As you do, the cartrid ge disengages from the connector on the system board. F igur e 6: Remo ving a Pr ocess[...]

Replacing the Processor 35 12. W ith the tabs at t he top of the SEC cartrid ge completel y open (pulled outw ard , a wa y from the center of the cartrid ge—C in Figure 7), slide the cartridge into the guide rai ls of the retentio n module (B in F igure 7). When done properl y , the triangula r ends of the tabs (with tw o round pe gs on each) f i[...]

36 Mainta ining and Troubleshootin g the Gateway ALR 9200 Serv er 15. Reinstall the foam co ver . 16. Close the case, as descr ibed in “Closing the System” on page 7. 17. Reconnect the po w er cord and t ur n on the system. Installing Another Pr ocessor The system is compatible wit h Intel P entium ® II Xeon ™ processors. Y ou can either upg[...]

Installing Anothe r Processor 37 right thumb on the face of the retention modul e bracket (A in F igure 8), wrap y our right inde x f inger around the tab (B in Figure 8) protruding from the right edge of the brack et. F igur e 8: Rele asing the Retention Module Br ac ket 5. Use your index f i nger to slight ly pull t he tab outwar d and to the lef[...]

38 Mainta ining and Troubleshootin g the Gateway ALR 9200 Serv er 8. Pull the tw o tabs attached to the t er mination module (vi sible aft er you rem o ve the br acke t— C in Figur e 9) st rai gh t a wa y fro m th e sy st em board. As y ou do, the termination module disengages f rom the connector on the system board. F igur e 9: Remo ving the T e[...]

Installing Anothe r Processor 39 F igur e 10: Inst alling a Pr ocessor 13. When the cartridge meet s resistance, push the t w o tabs to w ard each other (F igure 10) until the proce ssor is full y seated. 14. Reattach the retent ion module bracke t: a. W ith the brac ket in an open pos ition (per pendicular to the front of the retenti on module), s[...]

40 Mainta ining and Troubleshootin g the Gateway ALR 9200 Serv er Installing Har dware The server include s expandabil ity features that allo w you to add sev eral types of hardw are to t he interior of the s ystem. All of the procedures gi v en in this sect ion use the ESD precauti ons identif ied in “Static El ectricity Precautions” on page 2[...]

Installing Hardware 41 4. Remo ve the memor y module from the system board b y pulling it gentl y from the elec tronics ba y (see F igure 11). It is not necessary to open the elect ronics ba y to remo ve the memor y module. F igur e 11: Remo ving the Memory Module 5. Place the modu le component-side up on a nonconducti ve, st atic-free surface. Rem[...]

42 Mainta ining and Troubleshootin g the Gateway ALR 9200 Serv er 1. Observe the safet y and ESD precautions in “St atic Electricit y Precautions” on page 2. 2. Remo ve the memor y module and place it component-side up on a nonconducti ve , static-free surface ( see “R emo ving the Memor y Module” on page 40). 3. Gentl y push the plastic ej[...]

Installing Hardware 43 Installing DIMMs When adding and remo vi ng DIMM s, remember that DIMMs must be installed o r remo ved b y banks. Each bank consists of four DIMM sockets. All DIMMs in t he bank must be instal led and all must be of the s ame size and spee d. See Figure 4 on page 23 for t he location o f the DIMM socket s in each bank. 1. Hol[...]

44 Mainta ining and Troubleshootin g the Gateway ALR 9200 Serv er 4. Push the ejecto r le vers on the sock et ends to the upright position. 5. Repeat steps tw o through four to install e ach DIMM. 6. Reinstall t he memory m odule (see “I nstalling the Memory Module” on page 44). 7. Reinstall t he foam co ver( s). 8. Reinstall t he access co v e[...]

Installing Hardware 45 Driv es The case must be opened t o add or replace dri ves ( such as disk dri ves and CD-R OM dri ves) in t he system. Refer to “Opening the System” on pa ge 3 , for instructions on openi ng and closing the case. Wh ile SCA-2 SCSI dri ves can be added or remo ved with out opening the case, insta lling and remo ving these [...]

46 Mainta ining and Troubleshootin g the Gateway ALR 9200 Serv er F igur e 13: Remo ving the Diskett e Drive 5. Remo ve and s a ve the scre w that secure s the disk ette driv e car rier to t he side of the 5.25- inch driv e ba y . 6. Slide the carrier to w ard the back of t he chassis to diseng age the tabs from the slots in the side of the 5.25-i [...]

Installing Hardware 47 8. Remo ve the t hree scre ws that hold the ca r rier to the dri ve, and set them and the ca r rier a side. See Figure 14. F igur e 14: Remo ving the Diskett e Drive Carrier 9. Place the dri v e in an antistati c protecti ve wrapper if you are n ot reinstall ing the same dri ve. 10. Reinstall the foam pads , f ans (see “Ins[...]

48 Mainta ining and Troubleshootin g the Gateway ALR 9200 Serv er 4. Attach the carrier to the dr iv e with three scre ws of the appr opriate size and length (re use the scre ws you remo ved before). T ighten the scre ws fi r m l y . 5. P osition t he car rier so that the t w o protruding notches f it into the cor responding slit s in the side of t[...]

Installing Hardware 49 IDE Requirement s An 18-inch long IDE cab le that supports tw o dri ves i s standard in the system. If y ou install an IDE har d driv e, we r ecommend placing it in the lo w est internal dri v e bay to make cabl ing easier , particularl y if y ou also ha ve an IDE de vice in the 5.25- inch driv e ba y . F or proper IDE operat[...]

50 Mainta ining and Troubleshootin g the Gateway ALR 9200 Serv er Either type of device (I D E or SCSI) can be ins talled in the 5.25-inch peripheral ba ys. The s ystem board only pro vides a single IDE cab le and therefore onl y supports tw o IDE de vices. The single narro w SCSI connector on th e system board supports up to se ven de vices. The l[...]

Installing Hardware 51 5. Open the subch assis (see “Opening the Subchassis and Electronics Ba y” on page 5) to gain access to the back of the 5.25-inch d riv e ba y . 6. Remo ve the driv e from its protecti ve wra pper , and place it on an antistati c surface. 7. Set an y jumpers or s witches on th e driv e according to the dr iv e manufacture[...]

52 Mainta ining and Troubleshootin g the Gateway ALR 9200 Serv er 11. Connect a signal cab le to the d riv e. • SCSI driv e: Attach connectors on the cable to the SCSI de vic e or de vices y ou are installing. • IDE driv e: The system board has one I D E connector . It can support an IDE signal cab le up to 18 inches long. Se e Figure 15 on pag[...]

Installing Hardware 53 6. The dri ve has two p rotruding plastic, snap-in rails attached. Squeeze the rail t abs to war d each other as y ou carefull y slide the dr iv e forw ard out of the ba y , and place it on an antistatic surface (Figure 18). F igur e 18: Remo ving a Remo vab le Media De vice 7. Remo ve and sa ve the four scre ws and tw o slid[...]

54 Mainta ining and Troubleshootin g the Gateway ALR 9200 Serv er 10. Replace the access pane l, see “C losing the Sys tem” on page 7. 11. Close the front door . SCSI Har d Disk Drives The system supports a v ariety of SCSI de vices. As shipped from t he supplie r , the system might contai n no hard disk dri ves. Contact y our sales representat[...]

Installing Hardware 55 2. Use three scre ws (D) t o attach each heatsink t o the dri ve. 3. T o insert the dri ve into the hot-docking ba y , you must attach a car rier to the dri ve. See “Mounting a SCSI Har d Disk Driv e in a Carrier” on page 55. Mount ing a SCSI Hard Disk Drive in a Car rier Before y ou can install an L VD SCA-2 SCSI hard dr[...]

56 Mainta ining and Troubleshootin g the Gateway ALR 9200 Serv er Hot- swappin g a SCSI Driv e A bank of six y ello w LEDs on the front panel monitors the dri ve status of each dri ve in the hot-docking ba y . Each LED cor responds directl y to a dri ve, so that t he upper-most LED refl ects an er ror condition in the upper- most dri ve. The six LE[...]

Installing Hardware 57 6. Grasp the pl astic carrier handle and pul l it to w ard yo u to disengage the dri ve connector f rom the backplane connector . 7. Carefull y slide the bad dri ve forw ard out of the ba y . Place the dri v e on an antistatic surface. 8. P osition t he new plast ic car rier and dri ve a ssembl y so that it enga ges the ba y [...]

58 Mainta ining and Troubleshootin g the Gateway ALR 9200 Serv er Installing a Fan in the Power S upply Bay This procedure de scribes instal lation of a fan in the third po w er supply module ba y . This procedure is onl y v alid for conf igurati ons using tw o po w er suppl y modules. 1. Remo ve four scre w s, the grill plate, and fan from y our k[...]

Installing Hardware 59 3. Using four scre ws, att ach the fan to the grill plate (F igure 23) so that the fan label faces the plate. 4. Insert the fan/grill plate as sembl y into the po w er supply ba y so t hat the cab le points do wnw ard (F igure 23) from the fan to w ard the other tw o po w er supplies, and s o the fan’ s label faces out t he[...]

60 Mainta ining and Troubleshootin g the Gateway ALR 9200 Serv er 3. Remo ve the foam co ve r from the front s ubchassis b y pulling it strai ght out (see F igure 24). Be careful not to break the foam. F igur e 24: Remo ving the Syst em F an Assemb ly 4. F or bet ter access to the in dividual fan cab les on the fr ont panel board , carefull y rota [...]

Installing Hardware 61 5. Label and disconnec t the desired fan cab le from the fr ont panel board. Be sure to note t he position of the cable w here it is held in place in the foam fan assemb ly (see F igure 25). F igur e 25: F an Cab ling 6. Remo ve the fan cable from t he foam assembl y , being careful not to break the foam. 7. Remo ve the fan f[...]

62 Mainta ining and Troubleshootin g the Gateway ALR 9200 Serv er Installing an Individual System Fan The subchassis hous es up to eight syst em fans. Not all of the se fans are required in s tandard conf igurations. If y ou use high po w er hard dri ve s, you must install additional fans. F oll o w this procedure to i nstall additional f ans. 1. S[...]

Installing Hardware 63 Installing an Expansion Car d Expansion cards ca n be extre mely sen sitiv e to ESD and require car eful handling. After r emo ving the card from its pr otectiv e wrapper or from the system board , place it component-sid e up on a gr ounded , static-free sur f ace or conducti v e foam pad. Do not slide the card o ver an y sur[...]

64 Mainta ining and Troubleshootin g the Gateway ALR 9200 Serv er 6. Hold the e xpansion card b y its top ed ge or upper corners. F ir mly pr ess it into an e xpansion slo t on the system board. The tapere d foot of the board retaini ng bracket must f it into t he mating slot in t he expansion slot frame. a. Install an I SA board component-side up.[...]

Installing Hardware 65 7. If y ou are not reinstall ing a board in the same slot, install a sl ot co ver o v er the va cant slot. The tapered foo t of the co v er must f it into th e mating slot in t he expansion slot frame. 8. Replace the re ar foam pad and the access panel (“Closing the Sys tem ” on page 7). 9. Running the SSU is optio nal af[...]

66 Mainta ining and Troubleshootin g the Gateway ALR 9200 Serv er Removing a Power Supply Module If the syste m conf iguration include s three po w er suppl y modules, hot- sw apping is possible; allo wing you to remo ve a po w er suppl y module without po w ering do wn the s ystem. If your conf iguration uses onl y tw o modules, y ou must po w er [...]

Installing Hardware 67 Installing a Power Supply Module The po w er share board a llo ws you to use t w o po wer su pply modules or t o use tw o modul es and install a thi rd module as a hot backup. If y ou install the third module, y ou can perform hot-sw apping if a mo dule fails. 1. If y ou hav e not already po w ered down t he system or if y ou[...]

68 Mainta ining and Troubleshootin g the Gateway ALR 9200 Serv er Replacing the Batter y The battery pro vides pow e r for the system real- time clock and CMOS RAM, which ho lds the system conf iguratio n infor mation. 1. Restart the computer and s tar t the BIOS Setup pro gram by pressing F 2 w hen you are prompte d to do so. 2. Write do wn the CM[...]

Installing Hardware 69 7. Press the ne w battery in the sock et with the positi v e pole (+) up. Be sure y ou ha ve pressed the battery do wn far enough for it to contact the base of the sock et. 8. Close the case, as described in “Closing the System” on p age 7. 9. Reconnect the po wer cor d and tur n on the system. 10. Enter the BIOS Setup pr[...]

70 Mainta ining and Troubleshootin g the Gateway ALR 9200 Serv er 3424.boo P age 70 Wedn esday, Sept ember 2, 199 8 9:23 AM[...]

Chapter 4: Jumpers and Drivers Contents Setting the J um pers ......................................... ....... 72 Changing a Jumper Setti ng ............................ 73 CMOS Clear Jumper ............. ......................... 74 Password Clear Jumper ......... ......................... 75 Recovery Boot Jumper .................................[...]

72 Mainta ining and Troubleshootin g the Gateway ALR 9200 Serv er Setting the Jump ers The system board jumpers let you change s ev eral system functions. Jumpers are set to the default positi ons at the factory . Y ou ma y need to change the jumper s ettings to perf or m the follo wing functions: • Clear CMOS memor y • Clear the pass w ords fr[...]

Setting the Jumpe rs 73 Changing a Jumper Setting The short general procedure for changing a conf iguration setting is th e same for most of the jumper functions, so i t is described here. 1. Observe the safet y and ESD precautions at the be ginning of “Static Electrici ty Precautions” on page 2. 2. T ur n off all connected peripherals, t ur n [...]

74 Mainta ining and Troubleshootin g the Gateway ALR 9200 Serv er CMOS Clear Jumper The jumper at pins 1, 2 , and 3 controls w hether settings store d in CMOS non v olatile memory (NVRAM) are retained during a syst em reset. 1. See “Changing a Jum per Setting” on page 73. 2. Mo ve the CMOS jumper from pins 1 and 2 to pins 2 and 3 (the Cle ar CM[...]

Setting the Jumpe rs 75 Password Clear Jumper The jumper at pins 5, 6, and 7 controls w hether a stor ed passw ord i s retained or c leared during a system res et. 1. See “Changing a Jump er Setting” on page 73. 2. Mo ve the P ass wor d jumper from pins 5 and 6 to pins 6 a nd 7. 3. Reinstall t he access co v er for your safety (using the ori gi[...]

76 Mainta ining and Troubleshootin g the Gateway ALR 9200 Serv er 3. Reinstall t he access co v er for your safety (using the ori ginal scre ws), then connect the po we r cords to the sys tem. 4. T ur n the system on, and insert the Flash Memory Update Utilit y diskett e in dri ve A. After the system boots, the speak er emits a single beep and the [...]

In s ta l l in g S of t w ar e an d D ri v er s 77 Installing Softwar e and Drivers Installi ng softw are and dri vers is usual ly specif ic to the operati ng system you run on the syst em. Ho we ver , some tips on installing dri ver s or other softw are in critical situat ions or under par ticular circumstanc es are pro vided belo w . Installing V[...]

78 Mainta ining and Troubleshootin g the Gateway ALR 9200 Serv er 3424.boo P age 78 Wedn esday, Sept ember 2, 199 8 9:23 AM[...]

Chapter 5: BIOS Setup Contents Introductio n ................................... ......................... 80 Using BIOS Setup ....... ................................... ....... 81 Record Your Setup Settings ........................... 81 If You Cannot Access Setup ................... ....... 82 Starting Setu p........ ............................[...]

80 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Intr oduction This chapter des cribes the BIOS Setup ut ility . The follo wing chapters describe the po wer -on self t est (POST) and other uti lities for conf iguring and managing t he ser ver . These utiliti es are: • POST: desc ribed in Chapter 7, “Other Uti lities” on page 1[...]

Us i n g B I O S S e tu p 81 Using BIOS Setup This section de scribes the BIOS Setup options. Use Setup to change the system conf igurati on defaults. Y ou can run Setup with or without an operating syst em present. Setup stores most o f the conf iguration v alues in battery-backed CMOS; t he rest of the v alues are stored in fl ash memor y . The v[...]

82 Maintaining and Trouble shooting t he Gateway ALR 9200 Server If Y o u Cannot Access Setup If the disk ette dri ve is misconf igured so that you cannot acces s it to run a utility f rom a diskette, y ou might need to clear CMOS memory . Y ou must open the system, change a jumper setting, use Setup t o check and set diskett e driv e options, and [...]

Se t u p M e n us 83 Setup Menus Setup has six major me nus and se veral s ubmenus. These menus are: 1. Main Menu a. Primary IDE Master and Sla v e b . K eyboard F eatures 2. Adv anced Menu a. PCI Conf iguration • PCI Dev ice, Embedded SCSI • PCI Dev ices b . I/O De vice Conf iguration c. Adva nced Chipset Control 3. Security Menu 4. Server Men[...]

84 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Setup Key Co mmands T abl e 8 lists the keys commands a vailab le in Setup and w hat they do. Speci al Di splay Item s Some items displa y ed on the screen do not beha ve as normal f ields. These items are eit her submenus or displa y-onl y f ields. T able 9 pro vides more information[...]

Se t u p M e n us 85 Main M enu T ab le 10 lists the selections you can mak e on the Main Menu it self. Use the submenus for o ther selections. Default v alues are i n bold . T able 10: Main Menu Field Optio ns Description System Time HH:MM:SS Sets th e system t ime System Date MM/DD/YYYY Sets the system date Legacy Diskette A: Disabled 360 KB 720 [...]

86 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Primary Master and Slave Submenu In T able 11, the f eatures other than “T ype” appear only f or T ype Auto, if a dri ve is detected. T able 11: Prim ary ID E Master and Sl ave Subme nu Field Options Descri ption Ty p e A u t o None CD-ROM IDE Remova ble A T API Removable User Aut[...]

Se t u p M e n us 87 Keyboar d Features Subme nu In T able 12, the setta ble fe atures of the ke yboard controller are listed along with the o ptions. Advanced Menu Y ou can make the selecti ons listed in T able 13 on the Adv anced Menu itself. Refe r to “PCI Conf iguration Submenu” on page 88, “I/O Devi ce Conf iguration Submenu” on page 8[...]

88 Maintaining and Trouble shooting t he Gateway ALR 9200 Server PCI Configuration Submenu The PCI Conf igurat ion Menu contains selections that access other submenus. PCI Device, Embedded SCSI Submenu This submenu pro vides three f ields that allo w y ou to control certain characteri stics of the embedded SCSI controllers. T able 14 lists the f ie[...]

Se t u p M e n us 89 PCI Devices Submenu This submenu pro vides three f ields that allo w y ou to control certain characteri stics of the PCI e xpansion slots. T able 15 lists the f ields a nd options. I/O Device Configuration Submenu This submenu contains f ields to control the I /O por ts on the back panel of the system. T ab le 16 lists the f ie[...]

90 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Mode Normal IrDA ASK-IR Selects the mod e for COM port B. Base I/O Address 3F8 2F8 3E8 2E8 Selects the base I/O address for C OM port B. Interrupt IRQ 4 IRQ 3 Selects the interrupt for COM port B. Paralle l P o rt Disa bl ed Enable d Auto OS Controll ed Auto for ces the BIOS to conf i[...]

Se t u p M e n us 91 Advanced Chipset Contr ol Submenu The adv anced chipset cont rol submenu pro vides s ev eral f ields that all o w y ou to control v arious adv anced featur es of the chipset. T able 17 lis ts the f ields a nd the options for each. T able 17: Advanced Chipset Co ntr ol Subme nu Field Options Description Address Bit Permuting Dis[...]

92 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Security Menu Y ou can make the selecti ons listed in T able 18 on the Security Menu. Enab ling the Supervisor Pass w ord f ield f orces you to ent er a pass wor d to access Setup. P ass w ords are not case sens itiv e. T able 18: Se curity Menu Field Options Description Administrator[...]

Se t u p M e n us 93 Ser ver Menu The server menu con tains three f ields th at allo w yo u to perform server specif ic man agement functions. T w o of these f ields open s ubm enus. T ab le 19 lists the f ields and the options a v ailab le for each. Secur e Mode Hot Key ( C TRL -A LT - ) [ ] [A, B, ..., Z] [0-9] Defines the key assigned to invoke [...]

94 Maintaining and Trouble shooting t he Gateway ALR 9200 Server System Management Submenu The system management submenu pro vi des eight f ields that allo w you to set system ma nagement characteristi cs. T ab le 20 lists the f ields a nd the options for ea ch. Console Redirec tion Submenu The console redi rection submenu pro vide s four f ields t[...]

Se t u p M e n us 95 Boot Menu The boot menu contains s ev en f ields that allo w y ou to control the boot process. Three of these f ields open submenus. T able 22 lists the f ields and the options fo r each. Baud Rate 9600 19.2k 38.4k 115.2k When cons ole r edirec tion is e nabled, th is fiel d selects the baud rate. When the Emergency Management [...]

96 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Boot Device Priority Submenu The boot de vice prior ity submenu allo ws y ou to set the relat iv e priority of boot de vices. The de vice identif ied as priority one is the f irst de vice searched for boot data. If t hat devic e does not ha ve boot data or is not r eady , the system l[...]

Se t u p M e n us 97 Exit Menu The exit menu pro vides four commands. Select a n option using the up or do wn arro w ke ys. Press E NTER to run the option. Pressi ng E SC does not exi t this menu. Y ou must select one of the it ems from the menu or menu bar to ex it. T able 25 lists the options a v ailab le and their fu nctions. T able 2 5: Exit Me[...]

98 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Upgrading the BIOS Upgraded BIOS code is made a vail able period ically . Y ou should check the w ebsite re gularl y , especiall y if you ha v e a prob lem with the server t hat is running BIOS Setup. Preparing for th e Upgr ade Before y ou upg rade the BIOS, prepare fo r the upg rade[...]

Upgrading the BIOS 99 Cr eating a Bootable Diskette The upgrade process requires you to boot the ser ver f rom the diskette dr iv e. Y ou m a y need to rede f ine the boot s equence to set the diskette dri ve as t he f irst p riority boot de vice. 1. Use a DOS or W indo ws 95 syst em to create the diskett e. 2. Insert a diskett e in dri ve A. 3. At[...]

100 Maintaining and Trouble shooting t he Gateway ALR 9200 Server 5. Read the LICENSE.TXT f ile, w hich contains the softw are license agreement, and the README.TXT f ile, w hich contains th e instructions for the BIOS upgrade. 6. Insert the bootab le diske tte into dri ve A. 7. T o ext ract the BIOS.EXE f ile to the disk ette, change to the t em p[...]

Upgrading the BIOS 101 9. F or pr oper operation, load the Setup pro gram defaults. T o load the defaults, press F 9 . 10. T o accept the defaults, press E NTER . 11. Set the options in t he Setup program to the set tings you wrote do wn before the BIOS upgrade. 12. T o sa ve the s ettings, press F 10 . 13. T o accept the sett ings, press E NTER . [...]

102 Maintaining and Trouble shooting t he Gateway ALR 9200 Server 5. When the util ity asks for conf irmation tha t you w ant to flash the ne w language into memory , select Continue with Programming . Press E NTER . 6. When the util ity displa ys the message upgrade is complete, remo ve the disk ette. Press E N TER . 7. Reboot the comput er and th[...]

Chapter 6: The Server Setup Utility Contents Introduction ........... ............ ............. ............. ............. .....104 Using the System Setup Util ity ..... ............. ............. ..... 105 When to Run the SSU ...... ............ ............. ............ 105 What You Nee d to Do ..... ................... ............. ..... 10[...]

104 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Intr oduction This chapter des cribes the P o w er- on Self T est (POST) and system conf igurat ion utilities. These utilities are: • BIOS Setup: describe d in Chapter 5, “BIOS Setup” on pag e 79. If the system does not ha ve a disk ette dri ve, or th e driv e is disab led or m[...]

Using the System Setup Uti lity 105 Using the System Setup Utility The system setup uti lity (SSU) is pro vided on a set of diskettes shi pped with the server . The SSU pro vides a graphical user int erface (GUI) o ver an ex tensible framew ork f or server conf igurat ion. The SSU frame w ork supports the follo win g functions and capabili ties: ?[...]

106 Maintaining and Trouble shooting t he Gateway ALR 9200 Server The SSU is PCI-a w are and complies wit h the ISA Plug and Pla y specif ication; it w orks wit h any compliant conf iguration (.CFG) f iles supplie d by the peri pheral dev ice manufacturer . The system board comes wit h a .CFG f ile describing the char acteristics of the board and t[...]

Running the SSU 107 Running the SSU The SSU can be run either locall y (directl y on the server y ou are conf iguri ng) or remotel y (on a w orkstation co nnected to the server y ou are conf iguri ng through the netw ork). Running th e SSU Locally Running the SSU .BA T f ile starts the SSU . If the server boots direc tly fro m the SSU media, the SS[...]

108 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Star ting th e SSU The SSU is a collect ion of task-oriented modules plu gged into a common frame w ork called the Applicati on Frame w ork (AF). The AF pro vid es a launching point for indi vidual tasks a nd a location for set ting customization information. 1. T ur n on the video m[...]

Customizing th e SSU 109 F igur e 30: SSU Main W indow Customizing the SSU Y ou can customize the UI according to y our preferenc es. The AF sets these preferences and sa ves them in th e AF .INI f ile so that the y tak e effect the next t ime you start the SSU . Use these four user -customizabl e settings: • Color— lets y ou change the default[...]

110 Maintaining and Trouble shooting t he Gateway ALR 9200 Server The expertise le v el determines whi ch tasks are visib le in the A vailab le T asks section and w hat actions each ta sk performs. F or a ne w mode setting to take e ffect, y ou must exi t the SSU and restart it. In the current implementation, ther e is no distinction betw een these[...]

Launching a Task 111 Launching a T ask It is possib le to ha ve man y tasks open at the sa me time, although some tasks might require c omplete control to a v oid possib le conflict s. The tasks achie ve comple te control b y commanding the center o f operation until y ou close the ta sk windo w . • In the SSU Main windo w , doub le-click on the [...]

112 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Resour ce Configuration Add-in Wi n d o w The resource conf iguration add-in (RCA) windo w pro v ides three major functions: • Creates repre sentations of de vices that cannot be disco ve red b y the system (ISA boards) • Modif ies the content s of the system b y adding and remo [...]

Resource Confi gurat ion Add-in Window 113 3. T o conf igure a dev ice, click on it or sel ect its name in the De vices section of t he RCA windo w and press the spacebar or E N TER . 4. Y ou can close the RCA windo w and return to the AF by cl icking on the Close button. An y changes made are kept in memor y for use b y the RCA whe n it is r er u [...]

114 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Adding and Removing ISA Boards Adding and remo ving boards through the RCA pro vides a wa y for t he RCA to run its conflict de tection algorithms on t he resources requested b y the boards. This alerts y ou to an y possib le problems with that particular board in the cu r rent conf [...]

Multiboot Options Add-in 115 1. Highlight the f unction in the Conf igurati on w indo w . 2. Press the space bar or E NTER , or doub le-click on the en tr y (this updates the choice and r esource lists). 3. Press the tab k ey to get to the choice list , and press E NTER . 4. Use the arro w keys to sel ect a proper choice, and pr ess E NTER again. 5[...]

116 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Security Add-in In this wi ndo w , y ou can set the User and Admini strator pass w ords and security opt ions. 1. Click User Password . 2. Enter the pass w ord in the f irst f ield. 3. Conf irm the pass w ord by ent ering it agai n in the second f ield. 1. Click User Password . 2. En[...]

Security Add-in 117 Security Options In this wi ndo w , y ou can set the other secur ity options: • Hot Ke y— sets a ke y sequence that put s the server into s ecure mode w hen the key i s pressed. • Lock-Out T imer— sets an int er val t hat puts the server into s ecure mode w hen no acti vity occurs durin g the interval. • Secur e Boot M[...]

118 Maintaining and Trouble shooting t he Gateway ALR 9200 Server System Event Log Viewer Add-in Clicking on the s ystem ev ent log ( SEL) add-in task brings up t he SEL vie w er add-in, whi ch allo ws you to: • Examine SEL records via t he BMC in hex or v erbose mode • Examine SEL records b y sensor or e vent t ype in hex or v erbose mode • [...]

System Eve nt L og View er Add- in 1 19 F igur e 31: SEL V ie wer Add-in Mai n W indow T able 26: SE L Viewer Menus and O ptions Menu Options File Open SEL: Views data from previously saved SEL fil e Save SEL: Saves the curr ently load ed SEL data to a file Cl ea r SE L: Cl ear s th e SEL d a ta f rom th e BMC Exit: Quits the SEL Vi ewer View SE L [...]

120 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Sensor Data Recor d Manager Add-In In this wi ndo w , y ou can: • Examine all SDR records t hrough the BMC (in either He x or V erbose mode) • Examine SDR records b y Record type ( in either Hex or V erbose mode) • Examine SDR records from a pre viousl y stored binary f ile (in[...]

Sensor Data Record Manager Add-In 121 F igur e 32: SDR Mana ger Main W i ndow T abl e 27: SD R Mana ger Men us and Optio ns Menu Options File O pen F RU: Open s FR U dat a from a previou sl y save d file Save SDR: Sa ves SDR data t o a fil e in binary raw or verbose te xt format Exit: Quits the SD R Man ager View SDR Info: D isplays SDR infor matio[...]

122 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Field Replaceable Unit Ma nager Add-In In this windo w you can: • Examine all FR U In v entor y areas on the s er ver (in either Hex or V erbose mode) • Examine indi vidual FR U In ventory areas (in either Hex or V erbose mode) • Examine FR U In vent or y areas from a pre vious[...]

Field R epl acea ble Unit M ana ger Add -In 123 F igur e 33: FR U Manag er Main W indo w T able 28: FRU Manage r Menus and Options Menu Options File O pen F RU: Open s FR U dat a from a previou sl y save d file Save FRU: Saves FRU dat a to a file i n binary ra w or verbose text format Exit : Quit s th e FR U Ma nage r View FR U In fo: Di spla ys FR[...]

124 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Exiting the SSU Exiting the SSU cause s all windo ws to close. 1. Exit the SSU b y opening the f i le menu in the SSU Main windo w . 2. Click Exit or Highlight Exit , and press E NTER . T o Exit the SSU 3424.boo P age 124 W ednesday, September 2, 19 98 9:23 A M[...]

Chapter 7: Other Utilities Contents Introductio n ................................... ....................... 126 Power-on Self Test ...... ................................... ..... 127 Emergency Management Port Console .............. 129 How the EMP Console Works................ ..... 130 EMP Console Requirements ................... ..... 132 Sett[...]

126 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Intr oduction This chapter des cribes the P o w er- on Self T est (POST) and system conf igurat ion utilities. These utilities are: • POST: desc ribed in “P o w er -on Self T est” on page 127. POST checks basic sys tem integrity and all major components. • BIOS Setup: describ[...]

Power-on Self Test 127 Power -on Self T est Each time y ou tur n on the system, the po w er -on self test ( POST) r uns. POST checks the system boar d , processors, memo r y , keybo ard , and most installed p eripheral de vices. During the memory test, POST displa ys the amount of memory it is abl e to access and tes t. The length of time neede d t[...]

128 Maintaining and Trouble shooting t he Gateway ALR 9200 Server After POST completes, the system beeps once. What appears on the screen after thi s depends on if y ou hav e an OS loaded and if so, w hich one. If the syste m halts before POST completes running, it emits a beep code indicating a critical sys tem er ror that requires i m mediate att[...]

Emergency M anagement Port Cons ole 129 Emergency Management Port Console The emer gency management port (EMP) console pro vides an interface, called t he console manager , to the EMP . This int erface allo ws remot e server management via a modem or direct connection. The EMP console must be run on a separate (clie nt) system running either W indo[...]

130 Maintaining and Trouble shooting t he Gateway ALR 9200 Server How the EMP C onsole Works The EMP shares the C OM2 port with the system. When the EMP ha s control of t he por t, the port operates i n command state. When the sys tem has control of it, the port operates in redir ect state. When connecti ng to a server , the EMP consol e checks to [...]

Emergency M anagement Port Cons ole 131 • Redir ect state— the EMP console serves as a PC ANSI terminal windo w for BIOS console redirection (F igure 35). Commands typed in this ter minal windo w are transmitt ed through BIOS to the server console, and text dis play ed on the s er ver console is displa y ed in the EMP console terminal windo w .[...]

132 Maintaining and Trouble shooting t he Gateway ALR 9200 Server The three EMP acce ss modes are disab led , pre-boot, an d alw a ys acti ve. EMP Console Requirements This section out lines the requirements and conf igurations ne cessar y for using the EMP conso le. Operating Syste m, Windo ws NT : • W indo ws NT 4.0 or later • 24 MB of RAM, 3[...]

Emergency M anagement Port Cons ole 133 Serv er Conf iguration: The EMP cons ole requires that t he ser ver COM 2 port be connected to an e xter nal modem or directl y connected to a s erial cab le. Dir ect Connect Conf iguration : A null modem serial cab le is needed. Connect one end of th e cable into the COM2 port of the server and the other int[...]

134 Maintaining and Trouble shooting t he Gateway ALR 9200 Server EMP Access Mo d es : Choose either di sabled , pre-boot, or al w a ys acti ve, depending on the t ype of EMP access needed. T able 29 on page 132 and T ab le 30 on page 132 list what is a vail able with a gi v en setting. EMP Restricted Mode Access : Set restricted mode to e ither en[...]

Emergency M anagement Port Cons ole 135 T oolb ar The tool bar buttons (T abl e 31) combi ne ser ver cont rol and management plug-in optio ns av ail able from the Connect and Act ion menus. Status Bar The status bar is displa y ed at the bottom of the current windo w . It contain s the follo wing status information: • Serv er Name : The name of t[...]

136 Maintaining and Trouble shooting t he Gateway ALR 9200 Server • Mode : Either redirect or EMP , depending on w hether the EMP has control of t he COM2 por t. • Line Status : Gi ves st atus information on the server con nection. F or e xample, if a server is connected , the status bar sa ys “Connected.” Otherwis e, the line is b lank. EM[...]

Emergency M anagement Port Cons ole 137 Connect to Remote Server Select [Re]Connect from the Connect menu and follo w the Connect dialog sho wn in F igure 36 allo ws y ou to connect to a selec ted server . If the client machine is alre ady connected to a serve r , initiating connecti on generates a w ar ning message. The mess age states that the e [...]

138 Maintaining and Trouble shooting t he Gateway ALR 9200 Server • Connect: Initia tes connection to the ser ver . When y ou click this button, y ou are prompted for the EMP pass w ord. • Conf ig: Di spla ys the Phonebook dialo g. • Cancel: Exit the Conne ct dialo g with no action tak en. • Help: Displa y dialo g-le vel help i nform ation.[...]

Emergency M anagement Port Cons ole 139 Reset the Server Remotely Selecting Reset from the Action Menu ge nerates the Reset dial og (Fi gure 38) so that you ca n remotely r eset the server with POST reset options. F igur e 38: Reset D ialo g Options a v ailab le in the dialo g are: • System Reset: Resets the ser ver wit h the selected POST reset [...]

140 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Phonebo ok The EMP console pro vides a phonebook (Figure 39), a support plug-in that stores names an d numbers of servers i n a list that ca n be updated b y adding, modifying, or delet ing entries. Y ou can open the phone book from the Main Menu and tool bars, or l aunch it b y clic[...]

Emergency M anagement Port Cons ole 141 • Delete: Deletes an entry from the phonebook. Y ou must f irst select an e xisting se r ver from the Server dropdo wn edit bo x before selec ting this option . Click Save to d elet e th e e ntr y . • Sa v e: Sa v es a new or modif ied phonebook entry or deletes an entry if you ha v e already sel ected th[...]

142 Maintaining and Trouble shooting t he Gateway ALR 9200 Server SEL Viewer Me nu Options The follo wing m enu options are a v ailab le on the SEL vie w er menu bar: • File • Open: All ows y ou to vie w SEL data from a pre viousl y sa ved f ile if it was st ored in binary for mat. Selecti ng the Open Menu item lets y ou specify a f ilename und[...]

Emergency M anagement Port Cons ole 143 Sensor Data Recor d Viewer The sensor data r ecord (SDR) vie w er lets y ou view th e records retri ev ed from the SDR repository . Options a va ilable through the SDR view er are: • V ie w all SDR records • V ie w SDR entries b y SDR type • V iew SDR summ ary infor mation • Set SDR displa y mode to e[...]

144 Maintaining and Trouble shooting t he Gateway ALR 9200 Server FRU Viewer The FR U vie w er lets you vi ew data from the server system board FR U information area. Options a v ailab le with the FR U vie w er are: • V ie w all FR U records • V ie w FR U summary information • Set FR U displa y mode to eit her Hex or v erbose mode • Close t[...]

FRU a nd SD R Lo ad Ut ilit y 145 FRU and SDR Load Utility The F ield Replacement Unit (FR U) and Sens or Data Record (SDR) load utility i s a DOS-based program used to updat e the ser ver management subsystem product l ev el FR U , SDR, and the Desktop Management Interface (DMI) non v olatile stora ge components. The utility: • Disco v ers the p[...]

146 Maintaining and Trouble shooting t he Gateway ALR 9200 Server How Y ou Us e the FR USDR Load Ut ility The utility: • Is compatib le with R OM-DOS V er . 6.22, MS-DOS V er . 6.22, and lat er vers io ns • Accepts CFG, SDR, and FR U load f iles (the ex ecutab le f ile for t he utility i s fr usdr .e xe) • Requires the fol lo wing suppor ting[...]

FRU a nd SD R Lo ad Ut ilit y 147 pro g ram. Y ou can use either a slas h (/) or a minus sig n (-) to specify command line options. The - p and -v flags can be used i n conjunction with an y of the other opt ions. Displaying Usage Information When the util ity is run with the -? or -h com m and line flag s, the follo wing message is displ a yed w h[...]

148 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Displaying a Given Area When the util ity is run with the -d DMI, -d FR U , or - d SDR command line flag, the indi cated area is displa yed. Each area r epresents one sensor for each instrumented de vice in the s er ver . I f the giv en displa y funct ion fails because of an ina bili[...]

FRU a nd SD R Lo ad Ut ilit y 149 16 b ytes. The data on each line are follo w ed b y the same data in ASCII format; nonprintab le character s (ch < 32 || ch > 126) ar e substituted b y a period (. ). Example: T o displa y the SDR area, t ype frusdr -d sdr and press E NTER . Using a Specified CFG File The utility c an be r un with the command[...]

150 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Filtering Recor ds From t h e SDR F i le The MASTER.SDR f ile has all the po ssible SDRs for the system. These records mi ght need to be f iltered bas ed on the current product conf igurat ion. The conf iguration f ile di rects the f iltering of the SDRs. Updating the SDR Nonvola til[...]

Using the Firmw are Update Uti lity 151 Using the Firmware Update Utility The F ir mware Updat e Utility (FUU) is a DOS-based pr ogram used to update the BMC f ir mware code. Running the Firmware Update Utility Y ou need to r un the f irmware update ut ility (FUU) onl y if ne w f ir mware code is ne cessar y . 1. Create a DOS-boot able disk ette. T[...]

152 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Using the Symbios SCSI Utility The Symbios SCSI utilit y detects the SCSI host adapt ers on the system board. Use the uti lity to: • Change default values • Check and/or change SCSI de vice set tings that ma y conflict with those of other devices i n the server Running t he SCSI [...]

Chapter 8: Tr o u b l e - shooting Contents Introductio n ................................... ....................... 154 Computer Virus Notice ....................................... 155 Viruses ..................................................... ..... 155 Types of Viruses ...................................... ..... 155 Virus Contamination ....[...]

154 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Intr oduction If y our system does not oper ate cor rectl y , re-read the i nstr uctions for the procedure(s) you ha v e perfor med. If an error occurs within an appl ication, consult the doc umentation supplied with the software. This section i dentif ies solutions to common pr oble[...]

Computer Virus Noti ce 155 Computer Virus Notice Vi r u s e s A virus is a pro g ram written with mal icious intent for t he sole pur pose of creating ha v oc in a computer sy stem. It attaches i tself to ex ecutab le f iles or boot sectors, s o it can replica te and spread. Some viruses ma y onl y cause your system to bee p or displa y messages or[...]

156 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Protecting Y our System A wa reness is the ke y . Y ou need to learn about the exi stence of viruses, ho w they spread , and w hat to do to p rotect your system b y reducing the likeli hood of virus contamination. The follo wing ma y help: • Obtain an an ti-virus program and make i[...]

Computer Virus Noti ce 157 • All incoming product s such as systems to repair , v endor disks, hard dri ve s, and trade-sho w units are sc anned for viruses. • All systems are giv en a f inal test bef ore shipping. Unfortunatel y , toda y’ s technolog y makes the creation of ne w er viruses possib le, some of w hich can elude e v en the best [...]

158 Maintaining and Trouble shooting t he Gateway ALR 9200 Server T r oubleshooting Checklist Before turning on the syste m, make sure that: • The po w er cord is connec ted to the A C po w er -in connector and a n A C outlet. • The A C outlet is suppl ying po w er . • If a po w er stri p is used , it is turned on, and the circuit br eaker is[...]

Solving Problems 159 Solving Pr oblems This chapter hel ps you i dentify and solv e problems that might occu r while y ou are using the syste m. Resetting the System Some probl ems can be solved si mply b y resettin g the system. A system reset clea rs memor y , and resets man y regis ters to initial s tar tup v alues. If the data in memory or an y[...]

160 Maintaining and Trouble shooting t he Gateway ALR 9200 Server • Are all jumper and s witch s ettings on expansi on cards and peripheral de vices correct? T o check these setti ngs, refer to the manufacturer’ s documentation that comes with t hem. If applicab le, ensure th at there are no confli cts—for example , tw o expansion cards shari[...]

Solving Problems 161 • If y ou are r unning the soft ware from a CD-R OM disk, i s the disk scratched or d ir ty? • If y ou are r unning the soft ware from a har d disk driv e, is the softw are correctl y installed? W ere all ne cessar y procedures follo w ed an d f iles inst alled? • Are the correct de vice dri vers inst alled? • Is the so[...]

162 Maintaining and Trouble shooting t he Gateway ALR 9200 Server More Problem-solv ing P rocedures This section pr o vides a more detailed appr oach to identifying a prob lem and locating i ts source. Pr eparing the System for Diagnostic T e sting If the checks described in the precedi ng pages do not correct the prob lem, you ma y ne ed to r un s[...]

Solving Problems 163 Using PCDiagnostics A diagnostics pac kage for the syste m is pro vided with the system. F or documentati on about the test modules, see the Diagnostic help f iles that end with the e xtension .HLP . They are ASCII f iles that y ou can print to form a manual of all t ests in this product. • The pro g ram called T estview uses[...]

164 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Confirming the Loading of the Operating Syste m Once the system boots , the operating system prompt appe ars on the screen. The prompt v aries according t o the operating system. If the oper ating system prompt does not appear , see “Initial Syst em S tartup” on page 159. Specifi[...]

Solving Problems 165 If all it ems are cor rect and prob lems persist, c ontact T echnical Sup por t for assistance. No Beep Codes If the syste m operates norma ll y , but there w as no beep, the sp eaker ma y be defecti v e. If the speaker i s enabled , but the speak er does not function, contact T echnical Support for assistance. No Characters Ap[...]

166 Maintaining and Trouble shooting t he Gateway ALR 9200 Server 3. If there are still no characters on the screen after you reboot the system and POST emits a beep code, write do wn t he beep code y ou hear . This information is useful f or your service representat iv e. See “POST Codes and Countdo wn Codes” on pa ge 170. 4. If y ou do not re[...]

Solving Problems 167 • Ha ve an y of the fan motors stopped ( use the server management subsyste m to check the fan sta tus)? • Are the fan po w er conn ectors properl y connected to the sy stem board? • Is the cab le from the front panel board connecte d to the system board? • Are the po w er suppl y cab les properl y connected to t he sys[...]

168 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Har d Disk Drive Activity Light Does Not Light If y ou hav e installed one or more hard disk dri ves in y our system, che ck the follo wing: • Are the po w er and signa l cabl es to the dri ve properl y install ed? • Are all rele v ant s witches and ju mpers on the hard dri ve a [...]

Solving Problems 169 • Certain dri vers ma y require inter r upts that are not shared with other PCI dri v ers. Y ou can use the SSU t o adjust the interr upt numbers for PCI de vices. F or cer tain dri vers, i t may be n ecessar y to alter se ttings so that in ter r upts are not share d. • Check PCI interr upt interdependencies a mong slots an[...]

170 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Err or and Informational Messages When y ou tur n on the system, POST displa y s m essages that pro vide information about the syst em. If a failure occurs, POST emits beep code s that in dica te er rors i n h ardwar e, s oft ware, o r f ir mware. If P OS T ca n d isp lay a message o[...]

Error and Informational Messages 171 2C 1-3-4-1 RAM failure on address line xxxx* 2E 1-3-4-3 RAM failure on data bits xxxx* o f low byte of mem ory bus 30 1-4-1-1 RAM failure on data bits xxxx* of hig h byte of memor y bus 32 T est processor bus-clo ck frequency 34 T est C MOS 35 RAM Initia lize alternate chipset register s 36 Warm start shut down [...]

172 Maintaining and Trouble shooting t he Gateway ALR 9200 Server 70 Display er ror messages 72 Check for co nfigurati on errors 74 T est real-ti me clock 76 Check for keyb oard errors 7A T est fo r key lo ck on 7C Set up hardware interrupt vectors 7E T est cop rocessor if present 80 Detect an d install external RS232 ports 82 Detect an d install e[...]

Error and Informational Messages 173 POST Error Codes and Messages The follo wing er ror codes and messages are repr esentati ve of v arious conditi ons BIOS identif ies. The e xact strings and error numbers ma y be dif ferent from t hose listed in T able 35. BF Chec k virus a nd back up reminders C0 T ry to b oot with I NT 19 D0 Inte rrupt h andle[...]

174 Maintaining and Trouble shooting t he Gateway ALR 9200 Server 02F6 Software NMI Failed 0401 Invalid System Co nfiguration Data - r un conf iguration u tility None System Conf igurati on Data Read Error 0403 Resource Conflict 0404 Resource Conflict 0405 Expansion ROM not initiali zed 0406 W arnin g: IRQ not configured 0504 Resource Conflict 0505[...]

Appendix A: Refer ence Data Contents Specifications................................ ....................... 176 System I/O Addresses .................. ....................... 178 Memory Map ................................ ....................... 181 Interrupts ....................................... ....................... 182 Video Modes........[...]

176 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Specifications System Specifications The follo wing specif ications are for the standard conf iguration; your system ma y contain optional equipment. All specif icati ons are subject to change. Summary The system supports up to four Pentium II Xeon proce ss ors running at 400 or 450 [...]

Spec ifi ca tion s 177 Environmental Specifi cations The follo wing specif ications identify maximum en vironment al characteri stics. At no time should the server run under conditions which violate the se specif ications . T able 36: En vironmen tal S pecif icati ons Va r i a b l e Requir ements Te m p e r a t u r e Maximum rate of change = 10°C [...]

178 Maintaining and Trouble shooting t he Gateway ALR 9200 Server System I/O Addr esses T ab le 37 sho ws the location in I/ O space of all dir ectly I/ O-accessibl e regi sters. T able 37 : Syst em I/O Add resse s Address Resource Device Note s 0000h - 000Fh DMA Controller 1 PIIX4E 0010h - 001Fh DMA Controller 1 PIIX4E Aliased fr om 0000h - 000Fh [...]

System I/O Addresses 179 0070h NMI Mask (bit 7) & RTC Address (bits 6::0) PIIX4E 0072h NMI Mask (bit 7) & RTC Address (bits 6::0) PIIX4E Aliased from 0070h 0074h NMI Mask (bit 7) & RTC Address (bits 6::0) PIIX4E Aliased from 0070h 0076h NMI Mask (bit 7) & RTC Address (bits 6::0) PIIX4E Aliased from 0070h 0071h RTC Data PIIX4E 0073h [...]

180 Maintaining and Trouble shooting t he Gateway ALR 9200 Server 0220h - 022Fh Serial Port A 0238h - 023Fh Serial Port B 0278h - 027Fh Parallel Port 3 02E8h - 02Efh Serial Port B 02F8h - 02FFh Serial Port B 0338h - 033Fh Serial Port B 0370h - 0375h Secondary Diskette 0376h Secondary ID E 0377h Secondary ID E/Diskette 0378h - 037Fh Parallel Port 2 [...]

Memory Map 181 Memory Map T able 38: M emory Map Address Range (hex) Amount Fun ction 0 to 07FFFFh 640 KB DOS r egion, base system memory 0A0000h to 0BFFFF h 128 KB Video or SMM memory 0C0000h and 0DFFFFh 128 KB E xpansion card BIOS and buf fer area 0E0000h to 0FFFF Fh 128 KB System BIOS 0E0000h to 0EFFFFh 2 MB Extended system BIOS FC000000h to FFF[...]

182 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Interrupts T ab le 39 suggests a lo gical interr upt mapping of interr upt sources; it reflects a typical conf igura tion, but you can change these inter rupts. Use the information to determine ho w to pro gram each inter r upt. The actual interr upt map is def ined using conf igurat[...]

Video Modes 183 Video Modes The CL-GD5480 integrated vide o controller pro vides all standard IBM V GA modes. W ith 2 MB of SGRAM standard , the system supports special Cir r us Lo gic extended modes. T ab le 40 and T able 41 list the standard and ex tended modes that this implementation su ppor ts, including th e num ber of colors and palette size[...]

184 Maintaining and Trouble shooting t he Gateway ALR 9200 Server 5C 8 256/256K 800 X 60 0 6 8.2 63.6 100 1M B 5D 8 16/ 256K (interlaced) 10 24 X 768 4 4.9 3 5.5 43 1MB 5D 8 16/ 25 6K 1024 X 768 6 5 4 8.3 60 1MB 5D 8 16/ 25 6K 1024 X 768 7 5 5 6 70 1MB 5D 8 16/ 25 6K 1024 X 768 7 8.7 6 0 75 1MB 5E 8 256/256K 640 X 400 2 5 31.5 70 1MB 5F 8 256 /256K[...]

Video Modes 185 67 16 32K 80 0 X 60 0 5 6.25 53.7 85 1MB 67 16 32K 80 0 X 60 0 6 8.2 63.6 100 1M B 68 16 32K (interlaced) 10 24 X 768 4 4.9 3 5.5 43 2MB 68 16 32K 10 24 X 768 65 4 8.3 60 2MB 68 16 32K 10 24 X 768 75 5 6 70 2MB 68 16 32K 10 24 X 768 78.7 6 0 75 2MB 68 16 32K 10 24 X 768 94.5 6 8.3 85 2MB 68 16 32K 10 24 X 7 68 113 .3 81.4 100 2MB 6C[...]

186 Maintaining and Trouble shooting t he Gateway ALR 9200 Server 7B 8 256/256K 1600 X 1200 162 75 60 2MB 7C 8 256/256K 1152 X 864 94.5 6 3.9 70 1MB 7C 8 256/256K 1152 X 8 64 108 67.5 75 1MB 7C 8 256/256K 1152 X 8 64 121 .5 76.7 85 1M B 7C 8 256/256K 1152 X 8 64 143 .5 91.5 10 0 1M B 7D 16 64K 11 52 X 864 9 4.5 6 3.9 70 2MB 7D 16 64K 11 52 X 8 64 1[...]

DMA Usag e 18 7 DMA Usage The follo wing tab le lists the direct memory access (DMA) channels that the system typical ly uses and w hich ones ar e av ail able for use by add-in de vices. T able 42: DMA Usage DMA Reso urce 0 Cascade 1 Avail able 2 Floppy Contro ller 3 Avail able 4 Redirect Casc ade 5 Avail able 6 Avail able 7 Avail able 3424.boo P a[...]

188 Maintaining and Trouble shooting t he Gateway ALR 9200 Server 3424.boo P age 188 W ednesday, September 2, 19 98 9:23 A M[...]

Appendix B: Regulatory Compliance Statements Contents Electromagnetic C ompatibilit y ...................... ..... 190 FCC Notice ................................... ....................... 191 Industry Canada Notice ....................................... 192 CE Notice ... ................................... ....................... 192 VCCI Notice[...]

190 Maintaining and Trouble shooting t he Gateway ALR 9200 Electr omagnetic Compatibility T ab le 43 lists the electromagnet ic compatibility (EMC) standards to w hich the server conforms. The follo w ing sections pro vi de notices for se veral nations and re gions. T able 43 : EMC St andards Nation or Region Standar ds USA: FCC CFR 47 Part 15, Cla[...]

FCC Notice 191 FCC No tice This de vice has been teste d and found to compl y with the limi ts for a Class A digital de vice, pursuant t o FC C CFR 47 Part 15 of the FCC rules. These limi ts are designed to pro vi de reasonab le protection aga inst har mful interfere nce in a commercial en vironment. This equipment generates, us es, and can ra diat[...]

192 Maintaining and Trouble shooting t he Gateway ALR 9200 Industry Canada Notice This digital apparatus does not e xceed the Class A li m its for ra dio noise emissions from digital apparatus a s set out in the radio interference regul ations of Industry Canada. Le présent appar eil numérique n’émet pa s de br uits radioéle ctriques dépassa[...]

VCCI Notice 193 VCCI Notice This is a Cl ass A product based on the st andard of the V oluntar y Control Council for Int erference b y Inform ation T echnolo g y Equipment (VCCI). If this equipment i s used in a domestic en vironment, r adio disturbance ma y arise. When such trouble occurs, the user ma y be required to take correcti ve action. Aust[...]

194 Maintaining and Trouble shooting t he Gateway ALR 9200 Declaration of the Manufactur e r or Importer W e hereb y certify that this product is in compliance with E uropean Union EMC Directi ve 89/336/EEC, us ing standards EN55022 (Class A) and EN50082-1 and Lo w V oltage Directi ve 73/23/EEC, Standard EN60950. Safety Compliance T ab le 44 lists [...]

Index 195 Index Numerics 3.5-inch drive diskette, installi ng 47 diskette, removing 45 diskette, replacing 47 SCSI, hot-swapping 56 32 Bit I/O, Setup field 86 4-way interleaving, memory 23 5.25-inch drive insta llin g 4 , 49 removing 52 A about this guide viii access cover insta llin g 8 removing 3 replacing 8 Access Modes, EMP Console 134 accessin[...]

196 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Assert NMI on PERR fie ld 94 Assert NMI on SERR fie ld 94 Base I/O Address fi eld, diskette controller 90 Base I/O Address field, floppy disk controller 90 Base I/O Address fie ld, parallel port 90 Base I/O Address fie ld, serial port A 89 Base I/O Address fie ld, serial port B 90 Ba[...]

Index 197 Mode field, parallel port 90 Mode field, serial port B 90 Multi-boot Support field 95 Multi-Sector Transfers fi eld 86 Num Lock fiel d 87 obtaining the upg r ade utility 98 Option ROM Scan field, PCI device, embedded SCSI 88 Option ROM Scan field, PCI devices 89 Parallel Po rt field 90 Password on Boot field 92 Pause Before Boot fiel d 88[...]

198 Maintaining and Trouble shooting t he Gateway ALR 9200 Server C cabling drives 48 IDE drives 49 SCSI drives 49 cache first level 21 second level, power support 20 second-level 21 carrier, mounting a SCSI drive 55 CD-ROM bootable drive is not detected 169 drive activity li ght does not light 168 central processing unit see also proc essor see CP[...]

Index 199 narrow SCSI 12 parallel port 19 processor slots 21 SCSI, narrow 12 SCSI, wide 12 serial ports 19 SMB us 18 SMM 18 speake r 14 system board 10 USB 20 video 18 VRMs 20 wake-on-LAN technology 14 wide SCSI 12 Console Redirection EMP Console menu 134 Setup field 93 Setup menu 94 Console Type, EMP Console 134 controlled ac cess, SSU 28 controll[...]

200 Maintaining and Trouble shooting t he Gateway ALR 9200 Server drive 5.25-inch, installing 4 cabling considerations 48 CD-ROM activity light does not light 168 controllers and connectors 12 fans, high-power SCSI hard drives 57 floppy drive A field 85 floppy drive B field 85 hard disk activity li ght does not light 168 hard drive input LED connec[...]

Index 201 system management menu 133 toolbar 135 EMP Direct Connect/Modem Mode , EMP Console 134 EMP Restrict ed Mode A ccess, EMP Console 134 Enable Master Setup field, PCI device, embedded SCSI 8 8 Setup field, PCI devices 89 Enabled Host Bus Error, Setup field 9 4 environmental specifications 177 error codes 173 fan failure 16 memory 23 messages[...]

202 Maintaining and Trouble shooting t he Gateway ALR 9200 Server floppy drive, connector 13 Floppy Write Protect, Setup field 93 Flow Control EMP Console 134 Setup field 95 foam covers, removing 60 format command line, FRU and SDR load utilit y 146 conventions ix four-way interleavi ng, memory 23 FRB, system management control 17 front bezel insta[...]

Index 203 fan, high power drives 57 fan, power supply bay 57 floppy drive 47 front bezel 8 memory module 44 power supply module 67 processor 34 , 38 second processor 36 side panel 8 system fan 62 video drivers 77 intellig ent chassis management port see ICMB interperipheral management bus see IPMB Interrupt Setup field, parallel port 90 Setup field[...]

204 Maintaining and Trouble shooting t he Gateway ALR 9200 Server logical block addressing see LBA low voltage differential see LVD LVD, SCSI drives 10 M main menu EMP Console 136 Setup menu 85 main window, EMP Console 134 management plug-ins, EMP Console 141 Maximum Capacity, Setup field 86 Maximum Number of I2O Drives, Setup field 95 memory addre[...]

Index 205 P Parallel Po rt connector 19 Setup field 90 password administrator changing in the S SU 116 clearing in the SSU 116 setting in the SSU 116 Administrator Password is Setu p field 92 adminsitrator 28 both user and admini strator passwords set 27 clearing by jumper 75 EMP Password 133 only user password set 27 Password on Boot Setup field 9[...]

206 Maintaining and Trouble shooting t he Gateway ALR 9200 Server precautions, stat ic el ectricity 2 preventing static electr icity 2 Primar y Master Setup field 85 Setup menu 86 Primar y Sl ave Setup field 85 Setup menu 86 problem-solving procedures 162 processor first-level c ache 21 heatsink 32 , 36 installi ng 34 , 38 installi ng second 36 MMX[...]

Index 207 resources DMA usage 187 editing in the SSU 115 I/O addresses 178 interrupts 182 memory map 181 modifying in t he S SU 114 usage shown in the SSU 115 video modes supported 183 restarting the system 159 Restreaming Buffer, S etup field 91 retention cli p, power s upply modul e 66 running Firmware Update utility 151 SSU lo call y 107 SSU rem[...]

208 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Set Administrator Password Setup field 92 set user passw ord 29 Set User Password Setup field 92 setting the boot sequence 29 setting up in BIOS 26 setting up in SSU 26 Setup menu 92 software features 28 software locks 26 SSU add-in 116 timeout 28 User Pass word is Setup field 92 usi[...]

Index 209 COM Port Address 94 Console Redirection 93 Cylinders 86 diskette check 95 diskette controller 90 diskette write protect 93 DMA Channel, parallel port 90 Enable Master , PCI devic e, embedded SCSI 88 Enable Master, PCI device s 89 Enabled Host Bus Error 94 Exit Discarding Changes 97 Exit Saving Changes 97 Extended RAM Step 91 Fixed Disk Bo[...]

210 Maintaining and Trouble shooting t he Gateway ALR 9200 Server Set Ad minis trator Pas swor d 92 Set User Password 92 System Backup Reminder 92 System Date 85 System Event Logging 94 System Management 93 System Time 85 Transfer Mode 86 Type 86 Ultra DM A 86 Use Mu ltiproc essor Spec ific ation 87 User Pass word is 92 Video Blanking 93 Virus Chec[...]

Index 211 spec ific ations environmental 177 system 176 SSU access control 28 adding an ISA board 114 changing the administrator password 116 changing the user password 116 clearing the admi nistrator password 116 clearing the user password 116 customizing 109 defining an ISA board 113 editing resources 115 exiting 124 FRU Manager Add-in 122 how to[...]

212 Maintaining and Trouble shooting t he Gateway ALR 9200 Server restarting 159 specifications 176 system board features 10 trouble at startup 159 troubleshooting new problems 161 System Backup Reminder, Setup field 92 system board management controller see BM C System Dat e, Setup fie ld 85 system e vent log see SEL System Event Logging, Setup fi[...]

Index 213 Use Multiprocessor Specification, S etup field 87 User Password is, Setup field 92 user password, access 27 using CFG fil es wi th t he FR U and SDR load utilit y 149 Firmware Update utility 151 FRU and SDR load utility 146 passwords 27 PCDiagnostics 163 POST 127 resources from the SSU 115 Setup 8 1 SSU 105 Symb ios S CSI u til ity 152 ut[...]

214 Maintaining and Trouble shooting t he Gateway ALR 9200 Server 3424.boo P age 214 W ednesday, September 2, 19 98 9:23 A M[...]