Gateway M520 manual

[...]

[...]

i www .gat eway .com Co n t e n t s 1G e t t i n g H e l p . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Gateway W eb site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Using eSupport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

ii www .gatew ay .com 4 Using Drives and Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1 Using the DVD dr ive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Identifying drive types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 2 Inserting a CD or[...]

iii www .gat eway . com 8 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Safety guideli nes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 First ste ps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

iv www .gatew ay .com Sharing drives and pr inters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 8 Using the netwo rk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Connectin g to hots pots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 Troubleshoo ting your wi[...]

Chapter 1 1 ■ Using the Gateway W eb site ■ Using Help and Support ■ Using Y our Computer guide ■ Using online help[...]

2 www .gat eway . com T hank y ou for pur chasing our notebook! Y ou ’ve made an excellent decision choosing Gate way . W e’re sure that you’ll be pleased with th e outstanding qua lity , reliability , and performance of your new notebook. Eac h and every Gateway noteb ook uses the latest technology and p asses thro ugh the m ost strin gent q[...]

3 www .gateway .com Gat ew a y W eb site Gateway’ s online support is available 24 hours per day , 7 days per week and provides the most c urrent drivers, product specifications, t utorials, and personalized information about your notebo ok. Visit the Ga teway eSupport W e b site at support.gateway .com .[...]

4 www .gat eway . com U sing eSuppor t The eSupport site is d ivided into six maj or areas: ■ Suppo rt Hom e ■ Product Supp ort ■ Downloads ■ Con tact U s ■ PC T ools Support Home Click Support Home , then c lick All Support Docume nts t o access product documentation, specifications, a nd guides. Y ou can also browse through the referenc[...]

5 www .gateway .com Help and Suppor t Y our notebook includes Help and Suppo rt , an easily accessible collection of help information, troubleshoote rs, and automa ted support. Use Help and Support to answer questions abo ut W indows and to help you quic kly discover and use the many features of your Gateway notebook. T o start Help and Support: ?[...]

6 www .gat eway . com Searching for a topic T o s earch for a topic i n Help and S upport, type a word o r phrase (keyword) in th e Search box located at the top of any Help and Support screen, then click the arro w button. For each sear ch, you receive the following sear c h result types: ■ Suggested T opics - These topics are loc ated in Help a[...]

7 www .gateway .com Online help Many programs provide information online so you can research a topic or learn how to perform a t ask while you are using the p rogram. Y ou can ac cess m ost onl ine he lp inform at ion by selecting a topi c from a Help menu or by c licking a Help button. Y ou can search for inf ormation by viewi n g the help conten [...]

8 www .gat eway . com[...]

Chapter 2 9 ■ Identifying fe atures ■ Locating your notebook’ s model and serial nu mber ■ Locating the Microsof t Certificate of Authenticity ■ Locating the specifications for your notebook ■ Pur chasing a ccessories[...]

10 www .gat eway . com Fr o n t Component Descriptio n Speakers Provide a udio outp ut when headphon es or ampli fied spea kers are not plugg ed in. Power indicator ■ LED on - no tebook is on. ■ LED blin king - notebook i s in Sta ndby mode . ■ LED off - no tebo ok is off. LCD panel rel ease latch Ope n the LCD pa nel by sliding th e relea se[...]

11 www .gateway .com L ef t side Component Icon Description Memo ry car d reader (option al) Inse rt a memory card f rom a digit al ca mera, MP3 p layer, PDA, or cellula r teleph one into th e optio nal me mory card re ader . For more inf ormation, s ee “Using the mem ory card reader ” on page 45. The memory c ard read er supports Compac tFlash[...]

12 www .gat eway . com Rig h t s id e PC Card eject button Press th e eject b utton to rem ove a PC Card from the PC Card slot. For more i nformation , see “Ad ding and re movin g a PC Card” on p age 47 . PC Card slot Insert one T ype II PC Card into this slot. For mo re inform ation, see “Adding and rem oving a PC Card” on page 47 . Compon[...]

13 www .gateway .com Back Component Icon Description Power conn ector Plu g the AC adapter c able in to this co nnector . Micr ophon e jack Plu g a microp hone in to this ja ck. Headph one jack Plug am plifi ed speak ers or headp hones int o this j ack. The built -in speakers a re turned off when speakers or headphon es are plugg ed into t his ja c[...]

14 www .gat eway . com S-Vi deo out jack (opt ional) Plug a sta ndard S-Vi deo ca ble into th is jack. For more informati on, se e “Vi ewing the di splay on a telev ision” on page 51 . V entilation fan H elps coo l internal componen ts. Caution: Do not bl ock or inse rt objects i nto thes e slots. If the se slots are blocked , your no tebook m [...]

15 www .gateway .com Bott om Compon ent Descripti on Battery lo ck Slide to u nlock the battery . For more i nformation , see “Ch anging batteries” on page 59 . Battery la tch Slide to re lease the b attery . For more i nformat ion, see “Chang ing batteries” on page 59 . Hard dr ive bay The hard d rive is located i n this b ay . For more in[...]

16 www .gat eway . com K eyboar d area Component Icon Description Multi-f unctio n buttons Pre ss these buttons to o pen pro grams assig ned to them or control the volu me. For more i nformatio n, see “Mult i-function buttons” on p age 34 . Keyboar d Provi des all the fe atur es of a full-si ze d, 86 -ke y ke yb oard . For more inf ormation, s [...]

17 www .gateway .com Identifying y our model Gat ewa y model and serial number The label on the bottom of y our notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance. Microsof t C er tificate of Authen ticity The Microsoft Certifica te of Authe[...]

18 www .gat eway . com F inding yo ur specifications For more informati on about your notebook, such as memory size, memory type, and hard drive size, visit Gateway’ s eSu pport page at support.gateway .com . The eSuppor t p a g e a l s o h a s l i n k s t o a d d i t i o n a l Gateway documentation and detailed specifications. For more informati[...]

19 www .gateway .com A ccessories T o o rder accessories, v isit the Accessor y Store at accessories.gateway .com . Batteries an d automob ile/airpl ane power adapte rs If you run your notebo ok on battery power for extended periods, you may want to buy an additi onal battery so you c an swap batteri es when necessary . See “Changing batteries ?[...]

20 www .gat eway . com[...]

Chapter 3 21 ■ Installing th e battery ■ Connecting the AC adapter ■ T urning your notebook on and off ■ Using the status indicators, keyboard, and the E Z Pad touchpa d ■ Adjusting the volume[...]

22 www .gat eway . com Installing the batter y T o inst all the battery: 1 Close the LCD p anel. 2 T urn your notebook over so the botto m is facing up. 3 Hold the battery label-side down and slide it into the open batter y compartment un til the battery clicks int o place. 4 Slide the battery lock to the l ocked position.[...]

23 www .gateway .com C onnec ting the A C adapter Y ou can run your notebook using an AC adapter or your notebook’ s battery . The batter y was shipped to you partially charged. Y ou should use the AC adapter right away to fully charge the b attery . Allow three hours for the battery to fully charge. T o connect the AC adapter: 1 Connect the powe[...]

24 www .gat eway . com 2 Connect the AC adapter to your notebook’ s power connector . 3 Plug the power cord into a wall outlet. The battery charge indicator turns on (see “Fr ont ” on page 10 for the location o f the battery charge indicator). If the battery charge indicator does not turn o n, complete the following steps until it turns on: a[...]

25 www .gateway .com Pr otec ting from po w er sourc e pr oblems During a power surge, the v oltage level of electricity coming int o your notebook can increase to far above normal levels and cause data loss or system damage. Protect y our notebook and peripheral devices b y connecting th em to a sur ge pro te ctor , which absorbs voltage surges an[...]

26 www .gat eway . com Star ting y our notebook T o start your notebook: 1 Slide the latch on the front of your notebook, th en lift the LCD pane l. 2 Press the power button located ab ove the keyboard. The power butto n is preset to On/Off mode. However , you can a lso set it to functio n in Standby /Resume mode. 3 If you are starti ng your notebo[...]

27 www .gateway .com W aking up y our notebook When you have not used your no tebook for several minutes or if you close the LCD panel witho ut turning off your notebook, it may enter a power-saving mode called Standby . While in Standby , the power indicator flashes. If your noteboo k is in Stand by mode, press the p ower button t o “wake” it [...]

28 www .gat eway . com Restar ting (rebo oting) yo ur notebook If your notebook does not respond to keyboa rd or touchpad input, y ou may have to close programs that are not resp onding. If closing unresponsive programs does not restor e your notebook to normal operation, you may h ave to restart (reboot) your no tebook. T o close unresponsive prog[...]

29 www .gateway .com Stat us indicat ors Status indicators inform you when a drive is being used or when a button has been pressed that affects how the keybo ard is used. Indicator Icon Description AC power ■ LED on - AC p ower is connec ted. ■ LED off - AC powe r is not co nnec ted. Wireless Eth ernet (optiona l) ■ LED on - wirele ss network[...]

30 www .gat eway . com U sing the ke yboard Y our notebook features a full-size keyboard that functions the same as a desktop computer keyboa rd. Many of the keys have been a ssigned alternate functions, includ ing shortcut keys for W indows, function keys for specific system o perations, and the N u m Lock k eys for the n umeric keypad. Y ou can a[...]

31 www .gateway .com Key t y p e s The keyboard has several different types o f keys. Some ke ys perform specific actions when pressed alone and othe r actions when pressed in combin ation with a nother k ey . Key type Icon Description Funct ion ke y s Pres s these ke ys la be led F1 to F12 to per form actions in pr og r am s. Fo r e x am pl e, p r[...]

32 www .gat eway . com S ystem k ey combinations When you press the F N key and a system key at the same time, your notebook performs the action identified by the colored text or icon on the key . Press and hold F N , then press this system key ... T o... T oggle the st atus indic ators on o r off . For more informati on, see “Statu s indica tors[...]

33 www .gateway .com Decreas e the brigh tness of th e disp lay . Increa se the br ightne ss of the d ispla y . Play or Paus e the CD or DV D. Stop playi ng the CD or D VD. Skip back one CD or DVD so ng or track . Skip ahead one CD or DVD so ng or track . T urn on Nu m Loc k so you ca n use the n umeri c key pad. Press this key combina tion ag ain [...]

34 www .gat eway . com Multi-func tion buttons Press the multi-function buttons to open the programs associated with them. Button Icon Press to... V ol ume do wn T urn the v olume down . Press the V olume Up and V olume Down but tons at th e same time to m ute or un -mute the s ound. Music player Open y our default m usic pl ayer . V ol ume up T ur[...]

35 www .gateway .com Internet Open your d efault W e b bro wser . Search Open the Sea r ch R es ult s window . For more informati on , se e “Searchin g f or f ile s” in Usi ng Y our Computer w hich has been includ ed on yo ur hard drive . T o ac cess this guide , c lick Start , All Programs , then cli ck Gateway Do cumentat ion . Button Icon Pr[...]

36 www .gat eway . com U sing the EZ P ad touchpad The EZ Pad™ consists of a touchpa d, two buttons, and a scroll zone. When you move your finger on the touchpa d, the pointer (arrow) on the screen moves in the same direction. T ouchpad Left but ton Right but ton Scroll zone[...]

37 www .gateway .com Y ou can use the EZ-Pad left and right buttons bel ow th e to uc hpa d to s ele ct objects. U sing the touchpad Ti ps & T ricks For instructi ons on how to adj ust the double -click speed, poi nter sp eed, rig ht-hand or le ft-hand configura tion, an d other to uchpad s ettings, s ee “Changin g the mous e or touchp ad set[...]

38 www .gat eway . com Access a short cut menu or fi nd mor e informa tion abo ut an objec t on the screen. Posit ion the p oint er over t he ob jec t. Quickl y pres s and rele ase t he ri ght button on ce. Thi s action i s called right-cl icking . Move an object on the scre en. Posit ion the p oint er over t he ob jec t. Press th e left butto n an[...]

39 www .gateway .com A djusting the vo lume Y ou can use the volume controls to adjust the overall v olume and the volume of specific sound devices in yo ur notebook. T o adjust the overall volume level using hardware controls: ■ If you are using external speakers, turn the kno b on the front of the speakers. -OR- Use the mute and vo lume control[...]

40 www .gat eway . com[...]

Chapter 4 41 ■ Using DVD drives ■ Using the med ia card read er ■ Using a PC Card ■ V iewing the display on a monitor , projector , or television[...]

42 www .gat eway . com U sing the DVD driv e Y o u can use your notebook to enjoy a wide variety of multimedia features. Identifyin g driv e ty pes Y ou r Gateway note book may conta in one of the following drive types. Look on the front of the drive for one or mo re of the following logo s: If your drive has this logo ... This is your drive type..[...]

43 www .gateway .com Inser ting a CD or DVD T o insert a CD or DVD: 1 Press the eject button on th e DVD drive. After the tray opens slightly , pull the disc tray completely open. 2 Place the disc in the tray with the label facing up, then press down carefully on the disc until it snap s into pl ace. 3 Push the tray in unt il it is clos ed. Importa[...]

44 www .gat eway . com Pla ying a CD Use the music pro gram or Windows Med ia Player on your compute r to: ■ Play music C Ds ■ Create MP3 music files fro m your music CDs ■ Edit music track i nformation ■ Use your m usic file s to build a m usic libr ary ■ Listen to Internet Radio Pla ying a D VD A Digital V ersatile Disc (DVD) is similar[...]

45 www .gateway .com Cr ea ting CDs a nd D VDs Y ou can use the CD and DVD burning program on your computer to copy tracks fr om a m usi c CD to your ha rd d rive, cop y or crea te da ta C Ds a nd DVDs, create music CDs, cre ate video DVDs, an d more. U sing the memor y card reader Y ou can use me m ory cards to transfer pictures from a digital cam[...]

46 www .gat eway . com Memory card types The memory card reader supports the following card types. Each slot is assigned a different driv e letter (for ex ample, the E: and F: drives) so data can be transferred from one media type to a nother . Inser ting a memor y card T o use a memory card: 1 Remove the protector from the memory card slot. 2 Inse[...]

47 www .gateway .com T o remove a memory card: 1 If you are removing a Compac tFlash card or IBM Microdriv e, release the eject button by pr essing the eject button once, then ej ect the card by pressing th e eject button again. -OR- If you are remov ing a Memor ySti ck, Memor yStick Pro, SecureDigita l, or MultiMediaCard, push the memory card into[...]

48 www .gat eway . com T o inser t a PC Card: ■ Push the card firmly into the PC Ca rd slot label-side up unt il the outer edge of the card is flush with t he side of your notebook. T o remove a PC Card: 1 Click the remove hardware icon in the taskbar , the PC Card name, then click Stop . -OR- T urn off your notebook. Important If the remove ha r[...]

49 www .gateway .com 2 Release the eject button by pressing the PC Card eject button o nce. 3 Eject the PC Card by pressing the eject button a gain. Viewing the displa y on a projec tor or monitor Y ou can use your notebook for giving p resentations by connecting an external monitor or projector to your monitor (VGA) port. Y our notebook supports s[...]

50 www .gat eway . com 4 Plug the projector’ s or monitor’ s powe r cord into an AC p ower source and turn it on. W indows recognizes the new hardware and se ar ches for its driver . Y ou may need to install the driver from the disc supplied by the manu facturer or download the driver from the manufacturer’ s W eb site. 5 After the driver is [...]

51 www .gateway .com Viewing the displa y on a television The optional S-V ideo out jack on your notebook lets y ou view your notebook display on a television sc reen using a standard S-Video cable. T o view your notebook display on a t elevision: 1 W ith you r notebook o ff, connect on e end of a standard S-Video cable to the S-Video jack. For the[...]

52 www .gat eway . com 4 Start your notebook. 5 Press F N + F4 several times unt il the notebook display is shown on your television. T o modify telev ision sett ings: 1 Click Start , th en cl ic k Control Panel . The Co ntrol Pane l w indow op ens. If your Control Panel is in Category View , click Appearan ce and Themes . 2 Click/Double-click the [...]

53 www .gateway .com 5 Click the Displays tab. 6 Click the Enable TV but ton if it is not already enabled. 7 Click TV to make any adjustments to the TV settings. 8 Click Apply . 9 Click OK t o close the Multiple Monitors a nd RADEON IGP 320M Proper ties dialog box. 10 Click OK t o close the Dis play Prope rties dialog box. 11 Click X to close the C[...]

54 www .gat eway . com[...]

Chapter 5 55 ■ Checking and recharging the battery ■ Recalibrating the battery ■ Cha nging batte rie s ■ Extending the life of the battery[...]

56 www .gat eway . com Monitoring the ba tter y char ge Y our new Gatewa y notebook is d esigned to provide an excepti onal balance of performance and portability . Y our notebook uses the latest chipset and mobile processor technolo gies to manage the proce ssor speed and power consumption for a greate r ba ttery life experience. This d esign prov[...]

57 www .gateway .com If your battery charge indicator displays what looks like an inaccurate charge, you m a y need to recalibrate the batter y . F o r more i nformation, see “Recalibrating the battery” on page 57 . Recharging the batter y The battery recharges while it is inst alled and y our noteb ook is con nected to AC power . While the bat[...]

58 www .gat eway . com 4 Completely discharge th e battery by doing the foll owing: a From the desktop, rig ht-click on the po wer icon, then select Adjust Power Properties . b Click the Power Schemes tab. c Click the arrow button to open th e Power Schemes list, then click Always On . d Click the Alarms tab. e Click to deselect the Low batter y al[...]

59 www .gateway .com Changing ba tteries If your notebook is connected to AC power , you can cha nge the battery while the notebook is turned on. Replacing the battery T o replace the battery: 1 I f y o u r n o t e b o o k i s o n a n d is c o n n e c t e d t o A C p o w e r , g o t o Step 2 . -OR- If y our not eb ook i s o n an d is not co nne cte[...]

60 www .gat eway . com 4 Slide the battery lock to the un lock position. 5 Slide the battery release latch, then lif t the battery out of the bay . 6 Place a re charged b attery into the bay and pr ess down un til it snap s into place. 7 Slide the battery lock to the l ock position.[...]

61 www .gateway .com 8 T urn your not ebook over . 9 Open the LCD panel and p ress the power button. Ex tending ba ttery life C onser ving batt ery powe r T o conser ve power while using the battery to power your notebook: ■ Dim the displa y as low as is comfortable. ■ Remove PC C a rds and IBM Microdrive cards when you do not need them. Many P[...]

62 www .gat eway . com ■ Use the DVD driv e only when necessar y . These drive s use a large amount of po wer . ■ Recharge the battery often, take an extra battery , and fully rec harge the batteries before traveling. For more informa tion, see “Recharg ing the battery” on page 57 and “Changing b atteries” on page 59 . U sing alterna te[...]

63 www .gateway .com When in H ibernate mode, your notebook save s all memory information to the hard drive, then turns the power complet ely off. If your no tebook i s... ... and you w ant to... ...the n On Enter Standby mode Press F N +F3 . On Enter Hibernat e mode (mus t be activate d) Click Start , then clic k Tu r n O f f C o m p u t e r . Pre[...]

64 www .gat eway . com[...]

Chapter 6 65 ■ Adding and re placing me mory ■ Replacing the hard drive[...]

66 www .gat eway . com P re v enting sta t ic elec tricity discharge The components i nside your notebook are extremely sensitive t o static electricity , also known as electrostatic discha rge (ES D). Before installing memory or replacing the hard drive, follow these guidelines: ■ T urn off your notebook. ■ W ear a grounding wrist strap (avail[...]

67 www .gateway .com ■ Remove the battery . For more information, see “Changing batteries” on page 59 . ■ Disconne ct all perip heral devi ces and rem ove any PC Card s. Before working with com puter components, follow these guidelines: ■ A void static-cau sing surfaces such as carpet ed floors, plastic, and packi ng foa m. ■ Remove com[...]

68 www .gat eway . com A dding or replacing memor y Y our notebook uses memory modu les called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacitie s and any module can be placed in the slot. Use only memor y modules designed for your Gateway no tebook for upgrading your memory . T o add or replace mem[...]

69 www .gateway .com 7 Pull the me mory modu le out of the slot. 8 Hold the new or rep lacement module at a 30-degree angle and press it into the empty memory slot . This module is keye d so it can only be inserted in one direction. If the module does no t fit, make sure that the notc h in the module lines up with the tab in th e memory bay . 9 Gen[...]

70 www .gat eway . com Replacing the hard driv e ki t If you would like more hard drive capacity , you can replace your original drive wi th a highe r-cap acity dri ve. T o replace the hard drive kit: 1 Back up any data you want to tra nsfer to the new hard drive. For more information, see “B acking up files” in Using Y our C omputer which has [...]

71 www .gateway .com 8 If your new hard drive already includes the hard drive kit bracket, go to Step 13 . -OR- If you need to move the hard drive kit bracket from your old hard drive kit to you r new hard drive, go to Step 9 . 9 Remove the screws that secure th e hard drive t o the hard drive kit bracket. 10 Remove the bracket from the old drive. [...]

72 www .gat eway . com[...]

Chapter 7 73 ■ Caring for your notebook ■ Cleaning your notebook ■ Protec ting from viruses ■ Updating W indows ■ Restor ing y our sy stem[...]

74 www .gat eway . com Ca ring for y our notebook T o extend the life of your notebook: ■ Be careful not to bump or dro p yo ur notebo ok, and do not put an y objects on top o f it. The case, although strong, is not made to support extra weight. ■ When transporting your notebook, we recommend that you put it in a carr ying case. ■ Keep your n[...]

75 www .gateway .com Cleani ng y our notebook Keeping your noteboo k clean and the ven ts free from dust helps keep your notebook performing a t its best. Y ou may want to gather these i tems and put together a notebook c leaning ki t: ■ A soft, lint-free cloth ■ An aerosol can of air that has a narrow , straw-like extension ■ Cotto n sw abs [...]

76 www .gat eway . com If you spill liquid on the keyboard, turn off your no tebook and turn the notebook upside down. Let the liqui d drain, then l et the keyboard dry before trying to use it again. If the keyboard does not work a fter it dries, you may need to replac e it. Cleaning the notebook s creen T o clean a no tebook LCD screen, use a soft[...]

77 www .gateway .com P rot ec ting y our c omput er from viruses A virus is a program that attaches itself to a file on a computer , then spreads from one computer to another . Viruses can damage data or cause your computer to ma lfunction. Some viruses go undetected for a period of time be cause they a re activated o n a certain date. Protect your[...]

78 www .gat eway . com T o scan for vi ruses: 1 Click Start , All Programs , Norton AntiVirus , th en click Norton AntiVirus 20 04 . Norton AntiVirus opens. 2 Click Scan for Viruses . 3 Click the type of scan you want to make in the Scan fo r Vi r uses area, then under Acti ons, click Scan . Scan for viru ses Scan[...]

79 www .gateway .com T o remove a virus: 1 If Norton AntiVirus finds a virus, follow all on-screen instruc tions to remove the virus . 2 T urn off your computer and leave it off for at least 30 seconds. 3 T urn on your computer and rescan for the virus. T o update Norton AntiV irus: 1 Make sure that you are connected to the Internet. 2 Click Start [...]

80 www .gat eway . com Upda ting W indow s W indows Update is the online ex tension of W in dows that helps you to keep your computer up -to-da te. Use W indows Update to choose updates for your computer’ s operating system, software, and hard ware. New content is add ed to the site regularly , so you can always get the most recent updates and fi[...]

Chapter 8 81 ■ T roub lesho oting typ ical hardw are and software proble ms ■ Getting telephone support ■ Using automated troubleshooting systems[...]

82 www .gat eway . com Safety guidelines While troubleshooting y our notebook, follow th ese safety guidelines: ■ Never remove the me mory bay cove r or hard drive while your notebook is turned on, while the battery is ins talled, and while the modem cabl e, network cabl e, and AC p ower adapter are con nected to your notebook. ■ Make su re tha[...]

83 www .gateway .com F irst steps If you have probl ems with your notebook, try these thing s first: ■ Make sure that the AC power adapter is connected to your notebook and an AC outlet and that the AC outlet is supplying power . ■ If you use a power strip or surge protector , make sure that it is turned on. ■ If a peripheral device (su ch as[...]

84 www .gat eway . com T r oubleshooting T r oubleshooting topics are list ed in alphabetical ord er . Aud io Audio troubleshooting is co vered under “So und ” on pa ge 100 . Batt er y Battery troubleshooting is covered under “Power” on p age 98 . CD driv es CD drive trou bleshooting is covered unde r “DVD drives ” on page 86 . De vice [...]

85 www .gateway .com T o free IRQ resources for the new devic e: 1 In the Device Manag er window , chec k the device list for a resource conf lict. A resou rce conflict appe ars as a bl ack exclamation point in a yellow cir cle. 2 Remove the device you are trying t o install, then determine which one of the existing devices or po rts you can disabl[...]

86 www .gat eway . com ■ Move your notebook away from sour ces of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelv es. The display has pixels that are always dark or too bright This condition is norma l and inhere nt in the TF T technology used in active-matrix LCD screens[...]

87 www .gateway .com ■ Make sure that the volume control on your notebook is turned up. Fo r mo re i nfo rmat ion , see “Multi-func tion buttons ” on page 34 . ■ Make sure that the W indows volume control is turned up. ■ Make sure that Mute controls are turned off. For more information about the mute setting , see “Multi-function butt o[...]

88 www .gat eway . com T h e r e g i o n a l c o d e o n y o u r D V D d r i v e i s d e t e r m i n e d b y y o u r notebook’ s delive ry ad dress. The regional co de for the United St ates a n d C a n a d a i s 1 . T h e r e g i o n a l c o d e f o r M e x i c o i s 4 . Yo u r D V D d r i v e ’s regional code must matc h the re gional code of[...]

89 www .gateway .com Hard driv e Y ou se e an “Ins ufficien t disk spa ce ” erro r message ■ Delete unnecessary files from the hard drive using Disk Cleanup. ■ Empty the Recycle Bin by right-clicking the Recycle Bin icon , th en clicking Empty Recy cle Bin . ■ Save your files to another drive. If the hard drive is full, copy any files not[...]

90 www .gat eway . com Th e hard driv e canno t be acc essed , or y ou see a “ Gener al fa ilur e re ading driv e C” e rror mess age ■ Make sure that the hard d rive is installed correc tly . Remove it, firmly reinsert it, then restart your no tebook. For more information, see “Replacin g the hard drive kit” on page 70 . ■ If your noteb[...]

91 www .gateway .com Y ou see an “U nable t o loca te host” m essage an d are unabl e to br owse the Inte rnet This problem can oc cur when you ha ve typed a URL (W eb add ress) incorrectly , you have lost your Internet connection, or your ISP is having techni cal difficu lties. Double-check the URL or try a different URL . If the error message[...]

92 www .gat eway . com ■ If you spilled liquid i n the keyboa rd, turn off your notebook and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the key board does not work after it dries, you may need to replace it. A ke ybo ard characte r keeps repeating or you see a “Key[...]

93 www .gateway .com Modem (dial-up) Y our mo dem d oes not dial or do es not connec t ■ Make sure that the mode m cable is plugged into the modem jack and not the Ethernet network jack. See “Back” on page 13 to make sure that the connectio ns have been made correctly . ■ Make sure that your notebook is co nnected to the telephone line and [...]

94 www .gat eway . com ■ Disconne ct any ans werin g m ach ine, fax machi ne, or print er that is on the same line as the modem. Do not connect these devices to the same telephone line as the mo dem. ■ Make sure that you are not usi ng a digital, ro llover , or PBX line. These lines do not work with your modem. ■ Check for line noise (scratch[...]

95 www .gateway .com If your notebook ha s a v .90 modem, the speed at which you can uplo ad (send) data is li mited to 33.6K. If yo ur notebook has a v .92 modem, the speed at which you can upload data is limit ed to 48K. Y our ISP may not support 48 K uploads. Y our fax communications program only sends and receives fax es at 14,400 bps when y ou[...]

96 www .gat eway . com 5 Click th e Diagnostic tab, th en click Que ry Mode m . If inf or mat ion about the modem appea rs, the mo dem passed diagnostics. If no modem information is a vailable, a white screen a ppears with no data, or if you get an error such as port alr eady open or the modem has faile d to respond , the modem did not pass diagnos[...]

97 www .gateway .com Mouse Th e exte rnal m ouse do es not w ork ■ Make sure th at the mous e cable is plugg ed in correct ly . ■ Shut down and restart y our notebook. ■ Remove all extension cables an d switch boxes. ■ T ry a mouse you know is working to make sure that the mouse port works. Th e ext ernal mous e wor ks er rat ical ly ■ Cl[...]

98 www .gat eway . com Y ou forgo t your star t up pass word The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. Y ou must return your notebook for repair . Call Gate way Customer Care for instructions. PC Cards Y ou installed a PC Card and now your notebook is ha ving prob[...]

99 www .gateway .com Printe r The printer will not tu rn on ■ Make sure that the printer is onli ne. Many printers have an online/offline bu tton that you may n eed to press. ■ Make sure that the power cable is plugged into an AC power source. The printer is on but will n ot print ■ Check the cable between the printer and your notebook. Make [...]

100 www .gat eway . com T o make sure that the printer is not set to work offline: 1 Click Start , then click Control Panel . The Contr ol Pa nel window opens. If your Control Panel is i n Category View , click Printers and Other Hardware . 2 Click/Double-click the Pr inters and F axes icon. The Printers and Faxes window opens. 3 Right-click the na[...]

101 www .gateway .com ■ Make sure that Mute controls are turned off. For more information about the mute setting , see “Multi-function butt ons” on page 34 . Status indic ator s The statu s indicator s are not fun ctio ning ■ Make sure the status indicators are turned on. Press F N +F1 to to ggle the indicators. Video The pr ojec tor or ext[...]

102 www .gat eway . com T elephone suppor t Before calling Gatew ay C u stomer C are If you have a technic al problem with your notebo ok, follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your notebook is connected correctly to a grounded AC ou tlet that is supplying power . If you use a surge protector , mak[...]

103 www .gateway .com T elephone numbers Gateway offe rs a wide range of customer ser vice, customer care, an d information services. Au tomat ed tro ubleshooti ng sy stem T elephone numbers Y ou can access the following services through your telephone to get answers to your questions: Ser vice description How to reach Use an automa ted m enu sys t[...]

104 www .gat eway . com[...]

Chapter 9 105 ■ Introducing networking ■ Creating a wireless network ■ T esting y our network ■ Sharing your resour ces ■ T roublesh ooting your network[...]

106 www .gat eway . com Introduc tion to n etw ork ing A network is a collection of comp uters and other devices that commun icate w ith each ot her . U sing a network A network lets you: ■ Share a single Internet co nnection ■ Share computer drives ■ Share pe ripheral d evices ■ Stream au dio and video files ■ Play mult i-player games Sh[...]

107 www .gateway .com Str eaming audio and video fi les W ith a network, you can st ore audio files (such as the p opular .MP3 files) and video files on any n etworked computer , then play them on an y of the other computers or devic es connected to your network. This process is called streaming . Play ing multi-play er games W ith a ho me networ k[...]

108 www .gat eway . com The most common way to set up a wireless network is Dy namic Host Control Protocol (DHCP) using a wireless access poi nt router . A DHCP network configu ration uses an access point router to aut omatically assign IP addresses to each computer or network device. Example ac cess point w ireless n etwork By using an access poin[...]

109 www .gateway .com Equipment you need for an access po int wireless net work For an access point wireless network you need: ■ T w o or more comp uters with wireless networking ■ One access point router ■ One broadb and Internet co nnection (op tional) Cable/DSL modem Acce ss poi nt router USB wir el ess adapter[...]

110 www .gat eway . com Dete rmining if wirele ss net working is alrea dy inst alled o n your compute rs T o determine if wireless networking is already installed on your computer: 1 Click Start , th en cl ic k Control Panel . The Co ntrol Pane l w indow op ens. If your Control Panel is in Category View , click Per form ance and Maintena nce . 2 Cl[...]

111 www .gateway .com 3 Click the pl us (+) in front of Networ k adapte rs . The wireless networking device installed in your co mputer is listed. If one is not listed, you must inst all a PC card or USB adapter . Creating an wireless n etwork Making sure yo ur broadband c onnec tion wo rks Before you ch ange anyth ing abou t your home setup, make [...]

112 www .gat eway . com T o identify this computer on the network: 1 Click Start , th en cl ic k Control Panel . The Co ntrol Pane l w indow op ens. If your Control Panel is in Category View , click Per form ance and Maintena nce . The Performance and Maint enance win dow opens. 2 Click/Double-click System . The System Pr opert ies dialog box opens[...]

113 www .gateway .com T erms you should know DHC P - Dynamic Host Configuration Protocol (DHCP) enables an access point router to tempora rily assign an IP address t o a computer on the network. IP Add ress - Internet Protocol (IP) address is a number that uniquely identifies a comput er on the network. Subnet Mask - A number that identifies what s[...]

114 www .gat eway . com 3 Righ t-clic k Local Area Co nnection , then cl ick Prop erties . The Local Area Connecti on Propertie s dialog box opens. 4 Click to select the Internet Protocol (TCP/ IP) check box i n the This connection use s the fo llow ing item s list. If you do not see TCP/IP , drag the scroll bar to see more choices. 5 Click Propert[...]

115 www .gateway .com 6 Click the General tab. 7 Click Obtain an IP a ddress au tomatica lly . 8 Click OK to close the Internet Pr otocol (TCP/I P) Pr operti es dialog box. 9 Click OK t o close the Local Area Co nnection P roperties dial og b ox. 10 Click X to close the Network C onnections window . 11 Repeat this procedure for every computer on yo[...]

116 www .gat eway . com Mounti ng the access point route r When selectin g a place to mount your access po int router , consider the following guidelines: ■ Mount your acces s point router as hi gh as possibl e (to avoid int erf erenc e fr om na tural ob stacl es a nd ap plianc es) . ■ Mount your access point router in a location where you can [...]

117 www .gateway .com 8 When pro mpted for a usernam e and pa ssword, leave the usernam e box em pty a nd type admin in the password box, then click OK . The setup page opens. 9 Enter the following values in th e appropriate fields: ■ Host Name and Domain Name - Check with your ISP to see if entries are required in these fields and, if so, what e[...]

118 www .gat eway . com 12 Reset the power on your cable or DSL mode m. 13 Restart all of your computers on the network. 14 T o connect to the access point router , see “Connectin g to an ac cess point wireless network” on page 118 . C onnecting to an acc ess point w i rel ess networ k After you have set up your wireless ac cess point router , [...]

119 www .gateway .com 4 Righ t-clic k Wireless Network Connection , then click V iew Av ailable Wire less Ne tworks . The Co nnect to W ireless Netw ork dialog box opens. 5 Click the network you created in the Availa ble n etworks list , t hen cli ck Connect . If you are able to connect to th e network in the A vailable networks list, go to “T es[...]

120 www .gat eway . com C onfigur ing comp uter sett ings for an access point netw ork If you are unable to connect to an access po int router in the A vailable networks list, the m ost lik ely cause is tha t t he access p oint router is using WEP security . Y ou need to configure your n etwork settings to use the same WEP security setti ngs as tho[...]

121 www .gateway .com 3 Click to select the access point n etwork in the A vailable networ ks box, then click Configure . The Wirele ss Network Pr operties dialog box opens. The name of the network a lready appears in the Network name (SSID) box. 4 Set the W ireless network key (WEP) settings to match those set on the access point router . 5 Make s[...]

122 www .gat eway . com Ad ding an access po int r outer If an access point router does not app ear in the A vailabl e networks li st, and you kn ow the access point router is turn ed on, you need to add it manually . This typically happens when you set the access point router’ s Allow Broadcast SSID to ass ociate to No . For more information, se[...]

123 www .gateway .com 3 Click Add . The W ireles s Netw ork Prope rties dial og box op ens. 4 T ype the name of the network in the Network name (S SID) box. 5 Set the W ireless network key (WEP) settings to match those set on the access point router . 6 Make sure that the This is a comput er-to-computer (ad hoc) network; wirel ess access points are[...]

124 www .gat eway . com T esting y our netw ork Now that your home network is set up, log onto one of your computers and access a favorite Internet W eb site. If you are unable to connect to the Internet: ■ Run the Ne w Connectio n W izard (s ee “Sharing an Int ernet connecti on” on page 125 ) ■ Check all physic al cable connections ■ Com[...]

125 www .gateway .com Shar ing y our r esourc e s Sharing an Internet connecti on Internet sharing l ets all c omputers on the network a ccess the Internet at the same time using one Internet service provider (ISP) connection. T o set up Internet Explorer on each computer on your network: 1 Make sure that the access point router is turned on and co[...]

126 www .gat eway . com 3 Click the Connections tab. 4 Click Setup . The New Connec tion W izard opens. 5 Click Next . The Ne two rk C onn ecti on T y pe screen opens.[...]

127 www .gateway .com 6 Click Connect to the Internet , then click Next . The Ge tting Read y screen opens. 7 Click Set up my conne ction manual ly , then click Next . The Internet Connection screen opens. 8 Click the type of Internet connection you are setting up, th en click Next .[...]

128 www .gat eway . com 9 Click Finish . 10 Repeat this procedure for each computer on your network. Go to “Accessing the Internet” on page 1 28 . Accessing t he Interne t T o access the Internet from your computer: 1 Make sure that the access p oint router is turned on. 2 Open Internet Explorer . Sharing driv es and printers W ith a network, y[...]

129 www .gateway .com T o turn on Windows file and printer sharing: 1 Click Start , th en cl ic k Control Panel . The Co ntrol Pane l w indow op ens. If your Control Panel is in Category View , click Network an d Internet Connections . 2 Click/Double-click the Network Co nnections icon . 3 Right-click the Local Area Network icon that you want to se[...]

130 www .gat eway . com 3 Click the Sharing tab. 4 If you want to share the drive or fold er with anyone on the network (network sharing), c lick to select the Share this folder on the network check bo x. 5 Click OK . Un-sharing driv es, f olders, and files T o un-share drives or folders: 1 In My Computer or Windows Explorer , right-click the drive[...]

131 www .gateway .com Shar ing printers T o share printers: 1 Click Start , th en cl ic k Control Panel . The Co ntrol Pane l w indow op ens. If your Control Panel is in Category View , click Printers and Ot her Hardware . 2 Click/Double-click the Pr inters and Faxes icon. T he Printers and Fax es window opens. 3 Right-click the name of the printer[...]

132 www .gat eway . com 4 Double-clic k the name of your workgro up. The names of each of the computers in your workgroup are listed. For more informa tion about workgroups, see “Naming the computers and the workgro up” on page 11 1 . 5 Double-click the nam e of the computer conta ining the drive or folder you want to view . All shared drives a[...]

133 www .gateway .com 3 Browse to the network d rive that c ontains the fil e you want to open. 4 Double-click the folder containing the file, then double-click the file. C o pying files a cross the n etwork T o copy files acros s the network: 1 Click Sta rt , then click My Comput er . The My Computer window opens. 2 Browse to the network drive tha[...]

134 www .gat eway . com C onnec ting to hotspots A hotspot is a h igh-speed wireless Internet access point available in public loc ati ons suc h as ai rpo rts, airli ne cl ubs, libraries, book shops, and coffee houses. While you are away from your home office, hotspots let you send and receive e-mail, surf W eb sites, or access your company’ s ne[...]

135 www .gateway .com T roubleshooting y o ur wir eless net w ork Th e wirel ess netwo rk does no t conn ect. If you ran the W indows XP Network setup wizard, your computer may be set up to use a bridge even if you do no t need one. T o remove the network bridge: 1 Click Start , then click Control Pane l . The Contr ol Panel window opens. If your C[...]

136 www .gat eway . com Y our c onnection on the ne twork see ms intermitte nt. ■ In addition to other factors, the strengt h of a wire less connection is determined by the distance from t he access point router and structural material that the signal must travel th rough (such a s walls, cabinets, ceiling s, and floors.) If you cannot relocate, [...]

137 www .gateway .com Y our are in a w ireless ne twork, but no available net works are liste d in the Windows XP W ireless Networking utility. ■ If the network you are attemp ting to access does not bro adcast its SSID, you need to request the SSID from the administrator and add that network’ s information into the wireless utility . For more [...]

138 www .gat eway . com[...]

Appendix A 139 Safety , Regulatory , and L egal Info rmation ■ Safety information ■ Regulatory statemen ts ■ Notices[...]

140 www .gat eway . com Impor tant safe ty informa tion Y o u r Gateway system is desig ned and tested to m eet the latest standards for safety of information techno lo gy equipment. However , to ensure safe use of this product, it is imp orta nt th at the s afety inst ruc tions mark ed on the pro duc t and in the do cume nta tion are followed. Set[...]

141 www .gateway .com ■ When the notebook is turned off, a small amou nt of electr ical current stil l flows through the notebook. T o avoid electr ical shock, always unplug all power cables and modem cables from the wall outlets before cleaning the system. ■ Unplug the sys tem f rom the wall ou tlet and refer servicing to qualified per sonnel [...]

142 www .gat eway . com Regulat or y c omplianc e stat ements Wir eless Guida nc e Low po wer , Radio transmi tting type devices (radi o frequency (RF) wireless commu nication devices), may be present (embedded) in your notebook system. These devices may operate in the 2.4 GHz (i.e. 802.1 1B/G LA N & Bluet ooth), 5.2 GHz (i.e. 802.11 A LAN ), a[...]

143 www .gateway .com Wa r n i n g In environ ments where the risk of interfere nce to other devi ces or serv ices is harmful or p erceived as harmfu l, the op tion to us e a wirel ess dev ice may be rest ricted or elimin ated. Airpo rts, Hospitals , and Oxygen o r flamm able ga s laden atm osph eres are limited e xampl es where use of wirel ess de[...]

144 www .gat eway . com United Sta tes of America F ederal C ommunications C ommission (FC C) Intentional emi tter per FC C Part 15 Low po wer , Radio transmi tter type devices ( radio frequency ( RF) wireless comm unication devices), operating in the 2.4 GHz band an d/or 5.15 – 5.3 5 GHz band, may be present (embedded) in your notebook syst em. [...]

145 www .gateway .com Unint entional emit ter per FC C P art 15 This device ha s been tested and found to com ply with the lim its for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protectio n against harmful interferenc e in a resid ential installatio n. This equi pment generates, u[...]

146 www .gat eway . com Mercury W arning T elecommunica tions per Part 68 of the Code of F ederal Regulations (CFR 47) (applicable t o products fitted w ith USA modems) Y o u r modem co mplies with P art 68 of the Code of Federal Regulatio ns (CFR 47) rules. On the computer or modem card is a label that contains the FC C registratio n number and Ri[...]

147 www .gateway .com Ca na d a Industry Ca nada (IC) In tentional emitter per RSS 210 Low po wer , Radio transmi tter type devices ( radio frequency ( RF) wireless comm unication devices), operating in the 2.4 GHz band an d/or 5.15 – 5.3 5 GHz band, may be present (embedded) in your notebook system. This section is only applicable if these devic[...]

148 www .gat eway . com Unint entional emit ter per I CES-003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparat us as set out in the radio in terference regulations of Industr y Canad a. Le présent appareil nu mérique n’émet pas de bruits radioélectr iques dépassant les limites applicabl[...]

149 www .gateway .com EP A ENERGY ST AR As an EN ERGY ST A R ® Partner , Gateway has determined that thi s product meets the ENERGY ST AR guidelines for energy efficiency when used with a computer equipped with a Display Power Management System. Wa r n i n g Use of co ntrols or ad justment s or performanc e of procedures other than t hose specifie[...]

150 www .gat eway . com Noti ces Copyright © 2004 Gateway , Inc. All Rights Reserved 14303 Gateway Place Poway , CA 92064 USA All Ri ghts Reserv ed This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway . The i[...]

151 www .gatew ay .com Inde x A AC adapter connecti ng 23 connecto r 13 international adapters 62 access po int adding 122 configuring 115 , 120 connecti ng to 118 mounting 116 accessi ng Internet 128 accessories 19 safety precautions 141 adding access po int 122 airplane power adap ter 19 , 62 application key 31 arrow keys 31 audio back button 33 [...]

152 www .gateway .com removi ng memory card 46 removing PC Card 47 slots 45 , 47 troubleshooting memory card 92 troubleshooting PC Card 98 types of memory cards supported 46 carrying case 19 CD cleani ng 76 inserting 43 playi ng audio 44 cellular ph one memory card s 45 Certificate of Authen ticity 17 cleani ng audio CD 76 case 75 CD 76 computer ex[...]

153 www .gatew ay .com USB port 11 , 13 digital video cam era IEEE 1394 port 11 directional keys 31 diskette drive locating 11 display properties 50 switching 32 troubleshooting 85 documentation Gateway Web site 3 help 5 Help and Su pport 5 online help 7 Using Your Comp uter 6 domai n name 117 double-clicking 37 dragging 38 drivers updating 4 drive[...]

154 www .gateway .com G gam e multi-player 107 Gateway eSupport 18 model number 15 , 17 serial number 17 , 18 Web address 3 Web site 3 gateway.your.wa y dial-up server 94 H hard drive bay 15 indicat or 29 installing 70 replacing 70 troubleshooting 89 headphon e jack 13 help online 7 using 5 Help and Su pport 5 searching 6 starting 5 Using your comp[...]

155 www .gatew ay .com toggle display 32 Windows 31 L label Mic ros oft Ce rti fic ate of Authenticity 17 model number 15 laser printer 19 latch battery 15 LCD pane l re leas e 10 LCD pan el cleani ng 76 release latch 10 switching displ ay 32 troubleshooting 85 LCD/CRT system key 32 lock Kensington cable 14 M mainten ance cleani ng case 75 cleaning[...]

156 www .gateway .com domain 117 router 117 workgroup 111 naming computers 111 workgroup 111 navigatio n keys 31 Nero Express 45 network jack 13 testing 124 troubleshooting 97 , 13 5 using 131 network bridge removing 135 networking gam es 107 sharing devices 106 sharing drives 10 6 sharing Internet connections 106 sharing prin ters 106 streaming au[...]

157 www .gatew ay .com status indicato r 10 troubleshooting 98 turning off n otebook 27 turning on notebook 26 power adap ter airplane 19 automobile 19 print er default 99 inkjet 19 laser 19 sharing 106 , 128 , 131 troubleshooting 99 USB port 11 , 13 prin ting files across network 133 progra ms closing unrespon sive 28 opening 37 projec tor adding [...]

158 www .gateway .com controls 39 muting 39 troubleshooting 100 speakers built-in 10 jack 13 specifications 18 Stand by mode 27 , 32 , 62 Standby system key 32 starting notebook 26 progra ms 37 static electricity 66 status indicato rs battery charge 10 , 56 Caps L ock 29 drive activity 29 hard drive 29 location 16 Num Lock 33 numeri c keypad 29 , 3[...]

159 www .gatew ay .com Internet connec tion 90 , 94 IRQ co nflict 84 keyboard 91 LCD pan el 85 memory 92 memory card rea der 92 modem 93 mouse 97 network 97 passwords 97 PC Cards 98 power 98 print er 99 safety guidelines 82 screen 85 , 10 1 screen area 85 screen resolution 85 sound 100 status indicato rs 10 1 techni cal support 102 tele ph one su p[...]

160 www .gateway .com workgroup naming 111 Z Zip d rive USB port 11 , 13[...]

[...]

NSK DWL M520 USR GD E R0 7/04[...]