Gateway p-79 manual

® P-79 SERVICE GUIDE[...]

Revision History Please refer to the table below for th e updates made on the P-79 service guide. Service guide files and updates are available on the ACER/CSD web. For more information, refer to http://csd.acer .com.tw Copyright © 2009 Gateway , Inc. All rights reserved. Gateway , Gateway Country , the Gateway stylized logo, an d the black-and-wh[...]

Contents i Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 System block diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Hardware [...]

Contents ii Symptom-to-FRU error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 Intermittent problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Undetermined problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 System board top connectors . . . . . . . . . [...]

iii www.gateway.com[...]

Contents iv[...]

CHAP TER 1 1 System specifications • Preface • Features • System block diagram • Hardware specifications and configurations • Notebook product tour[...]

CHAPTER 1: System specifications 2 Preface Conventions The following conventions ar e used in this manual: General information Before using this information and the prod uct it supports, read the following general information. This service guide provides you with all technical information relating to the basic configuration decided for Acer ’ s g[...]

www.gateway.com 3 Display and graphics • 17.1" WXGA+ TFT LCD display panel • VGA Memory: • NV idia N10E-G T 1 with 1024 MB memory • Dual independent display support • Supported screen resolution • 800 x 600, 1024 x 768, 1 152 x 864, 1280 x 720, 1280 x 768, 1280 x 800, 1360 x 768, 1 140 x 900 • 16.7 million colors • MPEG-2/DVD h[...]

CHAPTER 1: System specifications 4 Communication • Integrated webcam • WLAN: Intel ® W iFi Link 5100 a/b/g/n • WP AN: Bluetooth ® 2.0+EDR (Enhanced Data Rate) • LAN: 10/100/1000 Ethernet I/O Ports and devices • USB (three) • External display (VGA) port • eSA T A port • Ethernet (RJ45) • Headphone/SPDIF Audio Out • Microphone i[...]

www.gateway.com 5 System block diagram[...]

CHAPTER 1: System specifications 6 Hardware specifications and configurations CPU Controllers BIOS Item Specification CPU type Intel Core 2 Duo or Intel Core 2 Quad Mobile Processor Core logic Intel GM45 + ICH9M CPU package Socket-P , µ FCPGA CPU core voltage 1.0375V to 1.3V Item Controller Core logic Intel GM45 + ICH9ME VGA NV idia N10E-G T 1 LAN[...]

www.gateway.com 7 Memory Supported protocols ■ ACPI 1.0b/2.0/3.0 compliance ■ PCI 2.2 or later ■ System/HDD Password Security Control ■ INT 13H Extensions ■ PnP BIOS 1.0a ■ SMBIOS 2.4 or later ■ BIOS Boot Specification ■ Simple Boot Flag 1.0 ■ Boot Block ■ PCI Bus Power Management Interface Specification ■ USB Specification 1.[...]

CHAPTER 1: System specifications 8 Hard Disk Drive Item Specification V endor & Model Name ST9120817AS MK1246GSX HTS542512K 9SA00 HT543212L9 A300 WD1200BEV S-22UST0 WD1200BEV T -22ZCT0 ST9160827AS MK1646GSX MK1652GSX HTS542516K 9SA00 HTS543216L9 A300 WD1600BEV T -22ZCT0 ST9250827AS MK2546GSX HTS542525K9S A00 HTS543225L9A 300 WD2500BEVS-2 2UST0 [...]

www.gateway.com 9 Optical drive Item Specification V endor & model name TOSHIBA SUPER-MUL TI DRIVE DL 8X TS-L633A LF PIONEER SUPER-MUL TI DRIVE 8X DVR-TD08RS LF P ANASONIC SUPER-MUL TI DRIVE DL 8X UJ-870A LF HLDS SUPER-MUL TI DRIVE TRA Y DL 8X GSA-T50N LF SONY SUPER-MUL TI DRIVE DL 8X AD-7560S LF PLDS SUPER-MUL TI DRIVE DL 8X DS-8A2S LF TOSHIBA[...]

CHAPTER 1: System specifications 10 LCD Item Specification V endor & model name SONY BD COMBO 12.7mm T ray DL 2X BC-5500S LF Panasonic BD COMBO 12.7mm T ray DL 2X UJ130A P08B1 PLDS BD COMBO 12.7mm T ray DL 2X DS-4E1S Performance Specification T ransfer rate (KB/sec) Sustained: ■ with CD: Max 3.6Mbytes/sec. ■ with DVD: Max 10.8Mbytes/sec. ?[...]

www.gateway.com 11 Inverter V ideo subsystem Display resolution (pixels) 1440 x 900 WXGA+ Pixel Pitch 0.204 x 0.204 Pixel Arrangement R.G .B. V ertical Stripe Display Mode Normally White T ypical White Luminance (NIT) also called Brightness 220 Luminance Uniformity 1.25 max. Contrast Ratio 400 typical Response T ime msec 8 Nominal Input V oltage VD[...]

CHAPTER 1: System specifications 12 Keyboard Pointing device Memory card reader Memory size 1024 MB Features ■ Unified Shader Architecture ■ Support Microsoft® DirectX® 10 Shader Model 4 ■ Geometry Instancing 2.0 ■ SGI OpenGL® 2.0 optimizations and support ■ Adaptive PCI Express interface ■ High efficiency integrated adaptable and pr[...]

www.gateway.com 13 Cardbus ExpressCard Audio Cards supported Support 5-in-1 card reader (MMC, MS, MS-pro, SD, and xD) Compliancy ■ Complies to SDIO Host Interface Specification Rev 1.0 ■ Supports MMC, MMCplus, SD Memory , and SDIO cards ■ SDIO V ersion 1.10 compliant with High-Speed Mode ■ SD Host Interface Specification v1.0 ■ SD Host In[...]

CHAPTER 1: System specifications 14 Wi r e d L A N Bluetooth Wi r e l e s s L A N Sampling rate ■ All DACs supports 44.1/48/96/192 kHz sample rate ■ All ADCs support 44.1/48/96 kHz sample rate ■ T wo independent 16/20/24-bit S/PDIF-OUT converters support 44.1/48/96/192 kHz sample rate, one for nominal digital audio, th e other one for digital[...]

www.gateway.com 15 USB Buttons/Indicators/Ports Protocol ■ IEEE 802.1 1a ■ IEEE 802.1 1b ■ IEEE 802.1 1g ■ IEEE 802.1 1 Draft-N Interface PCI bus (mini PCI socket for wireless module) Item Specification Chipset Intel ICH9ME USB compliancy level 2.0 OHCI USB 1.1 and USB 2.0 host controller Number of USB ports 3 Location ■ T wo on the left [...]

CHAPTER 1: System specifications 16 Fingerprint reader Camera Fans Throttling 50%: % is controlled by opera ting system. T emperature point is 95°C OS shut down at 100°C; H/W shut down at 105°C Item Specification Model UPEK TCS4E Interface 8-bit parallel, SPI Resolution High-definition 192 × 4 pixel array T echnology CMOS active capacitive pixe[...]

www.gateway.com 17 Battery Power supply Power savings Item Specification V endor ■ Simplo Battery T ype Li-ion Pack capacity 7800mAH Number of battery cell 9 Package configuration ■ 3 cells in series, 3 series in parallel Normal voltage 1 1.1V Charge voltage 12.6V (max) Item Specification V endor ■ Delta ■ Input rating 90V AC to 264V AC, 47[...]

CHAPTER 1: System specifications 18 Notebook product tour Front V iew Left V iew Important Case color may vary from that shown in the pictures. Component Icon Description Power indicator ■ LED on - Notebook is on. ■ LED blinking - Notebook is in Sleep or Hybrid Sleep mode. ■ LED off - Notebook is of f. Battery charge indicator ■ LED blue - [...]

www.gateway.com 19 Right V iew V entilation fan Helps cool internal components. W arning: Do not work with the not ebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution: Do not block or insert obj ects into these slots. If these slots are blocked, your notebook may ov erheat resulting[...]

CHAPTER 1: System specifications 20 Rear V iew eSA T A jack (optional) eSA T A Connect an external SA T A hard drive to this optional jack. Monitor port Plug an analog VGA monitor or projector into this port. Component Icon Description V entilation fan Helps cool internal components. W arning: Do not work with the note book resting on your lap. If [...]

www.gateway.com 21 Bottom V iew Component Icon Description Memory bay Memory modules are located in this bay . Battery latch Slide to release the battery . Battery Provides power when the notebook is not plugged into AC power . Battery lock Slide to unlock the battery . Customer Care label Includes the Customer Ca re contact information. Hard drive[...]

CHAPTER 1: System specifications 22 Keyboard area Component Icon Description Keyboard Provides all the features of a full-sized, computer keyboard. Speakers Provide audio output when hea dphones or amplified speakers are not plugged in. Power button Press to turn the power on or off. Y ou can also configure the power button for Sleep/Resume mode. M[...]

www.gateway.com 23 LCD panel Component Icon Description Microphone (optional) Use to talk through when making V oice over Internet Protocol (V oIP) calls. Important: The optional microphone is onl y available when purchased with the optional webcam. W ebcam (optional) Use to let others see who th ey are communicating with when making V oIP calls. W[...]

CHAPTER 1: System specifications 24 Using the status indicators Status indicators inform you when a drive is be ing used or when a button has been pressed that affects how the keyboard is used. The status indicators are located below the touchpad. Important If none of the indicators are on, you may need to press F N +F1 to toggle the status indicat[...]

www.gateway.com 25 Using the keyboard Y our notebook features a full-size ke yboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for W indows and function keys for specific system operations. Key types The keyboard has several different types of keys. Some k[...]

CHAPTER 1: System specifications 26 System key combinations When you press the F N key and a system key at the same time, your notebook performs the action identified by the text or icon on the key . Press and hold F N , then press this system key ... T o... T oggle the status indicators on or off. T urn the optional IEEE 802.11 wireless network ra[...]

www.gateway.com 27 Using the fingerprint reader Y our notebook may include a fingerprint read er that provides enhanced security and convenience. The fingerprint reader is located between the left and right touchpad buttons. Skip back one CD track or DVD chapter . Skip ahead one CD track or DVD chapter . Increase the brightness of the display . Dec[...]

CHAPTER 1: System specifications 28 Gateway Fingerprint Solution is a multi-purpose fingerprint software package integrated with the Microsoft W indows operating system. Utilizing the uniqueness of one's fingerprint features, Gateway Fingerprint Solution has in corporated protection against unauthorized access to your computer with centralized[...]

www.gateway.com 29 Using the EZ Pad touchpad The EZ Pad™ consists of a touchpa d, two buttons, and a scroll zone. When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. Y ou can use the scroll zone to scroll thr ough documents. Use of th e scroll zone may vary from program to program. Y ou can us[...]

CHAPTER 1: System specifications 30 To . . . Do this... Move the pointer on the screen. Move your finger around on the touchpad. If you run out of space and need to move the pointer farther , lift your finger, move it to the middle of the touchpad, then continue moving your finger . Select an object on the screen. Position the pointer over the obje[...]

www.gateway.com 31 Using the optional multimedia panel Button Description Optional: W indows Hotstart—Turns on the note book (if turned of f) and opens Media Center (W indows V ista Home Premium or W indows V ista Ultimate) or Windows Media Player (W indows V ista Home Basic). Important: Y ou can use this button if the notebook is turned on, turn[...]

CHAPTER 1: System specifications 32 Using the webcam Y ou can use the optional webcam with many of the available Internet chat programs to add video and audio to your chat session. In addition, by using the software includ ed with the webcam, you can take pictures or create video clips. T o use the webcam: 1 Click (Start), All Programs, Camera Assi[...]

www.gateway.com 33 2 Click (Start camera). The Camera Assistant opens. 3 Click one of the following: Button Icon Description Snapshot T ake a picture of what is cu rrently in the preview screen. V ideo recording Create a video recording. Audio recording Create an audio recording. Functions Change a setting or access online help. Resolution Change t[...]

CHAPTER 1: System specifications 34[...]

CHAP TER 2 35 System utilities • BIOS Setup Utility • BIOS flash utility • Removing a password lock • Clearing password check and BIOS recovery[...]

CHAPTER 2: System utilities 36 BIOS Setup Utility The BIOS Setup Utility is a hardware conf iguration program built into the notebook’ s BIOS (Basic Input/Output System). Th e notebook was shipped already properly configured and optimized. However , if the us er encounters configuration problems, you may need to run Setup. T o run the BIOS Setup [...]

www.gateway.com 37 BIOS Setup Utility screens Main screen The Information screen allows the user to view a summary of your notebook hardware information. Important The screens shown in this section are for informational purposes only . Screen information varies by model, features ordered, and location. Parameter Description System T ime Sets the sy[...]

CHAPTER 2: System utilities 38 Advanced screen The Advanced screen allows the user to configure advanced notebook features. The table below describes the parameters found on this screen. Parameter Description Format/Option Legacy USB Support Enable support for Legacy Universal Bus. Enabled or Disabled SA T A Mode Control the mode in which the SA T [...]

www.gateway.com 39 Security screen The Security screen contains parameters that help safeguard and protect your notebook from unauthorized use. The table below describes the parameters in th is screen. Settings in boldface are the default and suggested parameter settings. . Important Refer to “Removing a password lock” on page 47 if you need to[...]

CHAPTER 2: System utilities 40 Setting a Password T o set the Supervisor password: 1 Press ↑ or ↓ to highlight Set Supervisor Password, then press E NTER . The Set Supervisor Passwor d box opens. 2 T ype a password in the Enter New Passw ord field. The password length cannot exceed eight alphanumeric characters (A-Z , a-z, 0-9). The password is[...]

www.gateway.com 41 6 When you are done, press F10 to save your password and exit the BIOS Setup Utility or you can proceed to setting the User password. T o set the User password: 1 Press ↑ or ↓ to highlight Set User Password, then press E NTER . The Set User Passwor d box opens. 2 T ype a password in the Enter New Password field. The password [...]

CHAPTER 2: System utilities 42 Changing a Password T o change a password: 1 Press ↑ or ↓ to highlight Set Supervisor Passwor d or Set User Password, then press E NTER . The Set Supervisor Passwor d or Set User Passwor d box opens. 2 T ype the current password in the Enter Current Password field, then press E NTER . 3 T ype a password in the Ent[...]

www.gateway.com 43 4 Retype the password in the Confirm New Password field. 5 Press E NTER . The screen displays the following. 6 Press E NTER . 7 When you are done, press F10 to save your password and exit the BIOS Setup Utility . Important If you do not enter the same new password and confirm new password, the screen displays the following. Press[...]

CHAPTER 2: System utilities 44 Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices include the onboard hard di sk drive and the optical drive. Follow the instructions in Item Specific Help to ch ange to boot order of the notebook devices. Exit The Exit screen contains options for leavin [...]

www.gateway.com 45 The table below describes the options on this screen. Option Description Exit Saving Changes Exit the BIOS Setup Utility and save your changes to CMOS. Exit Discarding Changes Exit the BIOS Setup Ut ility without saving your changes to CMOS. Load Setup Default Load default values for all SETUP items. Discard Changes Load previous[...]

CHAPTER 2: System utilities 46 BIOS flash utility Use the BIOS flash memory update for the following conditions: • Install new versions of system programs. • Install a new BIOS with updated features or options. • Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. T o use Phlash to update the [...]

www.gateway.com 47 Removing a password lock This section provides you with instructions to remove a hard drive or Supervisor password lock. Removing a HDD password lock If you type the wrong HDD password three times in a row , the error message Hdd password error code is displayed on the screen and the HDD is locked. T o solve a HDD password locked[...]

CHAPTER 2: System utilities 48 Clearing password check and BIOS recovery This section provides you with the standard operating procedures for clearing passwords and performing BIOS recovery on this system . This system provides one Hardware Open Gap on the mainboard for clearing password check, and one hotkey for enabling BIOS Recovery . Clearing P[...]

www.gateway.com 49 8 If there is no password request, the BIOS Password is cleared. Otherwise, please follow the steps and try again. BIOS Recovery by Crisis Disk BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware to a suc[...]

CHAPTER 2: System utilities 50 3 Decompress the Crisis Package Source. Select WINCRIS.EXE and then select Run as administrator under V ista. 4 Keep the default settings and then click on the S tart button. 5 When the pop-up warning di alog box appears, press OK to continue creating the Crisis Disk.[...]

www.gateway.com 51 6 The Crisis Disk will be created after a few seconds. 7 Press No if you do not want to create another Crisis Disk.[...]

CHAPTER 2: System utilities 52 8 Reconnect the USB removable storage device and check if it contains the 3 files shown in the following figure.[...]

CHAP TER 3 53 Replacing notebook components • Preventing static electricity dischar ge • Preparing your work space • T ools required • Preparing the notebook • Adding or replacing memory modules • Replacing the IEEE 802.1 1 wireless card • Replacing the CMOS battery • Replacing the hard drive • Replacing the optical drive • Repl[...]

CHAPTER 3: Replacing notebook components 54 Preventing static electricity dischar ge The components inside your notebook are extr emely sensitive to static electricity , also known as electr ostatic dischar ge (ESD). Before performing maintenance on the notebook, follow these guidelines: • A void static-causing surfaces such as ca rpeted floors, [...]

www.gateway.com 55 Preparing your work space Before performing maintenance on the notebook, make sure that your work space and the notebook are correctly prepared. • W ear a grounding (ESD) wrist strap, a nd use a grounded or dissipative work mat. • Use a stable and strong table, and make su re that the table top is large enough to hold each co[...]

CHAPTER 3: Replacing notebook components 56 T ools required T o disassemble the notebook, you need the following tools: • W rist grounding strap and conductive mat for preventing electrostatic discharge v • Flat screwdriver v • Phillips screwdriver v • Scribe or non-marring tool v • T weezers v[...]

www.gateway.com 57 Preparing the notebook T o prepare the notebook for maintenance: 1 Make sure that the disc drive is empty . 2 T urn off the notebook. 3 Close the LCD panel. 4 Disconnect the AC adapter , and network cable. 5 Disconnect all peripheral devices connected to the notebook and remove any Express Cards and memory cards. 6 Remove the bat[...]

CHAPTER 3: Replacing notebook components 58 Adding or replacing memory modules T ools you need to complete this task: T o add or replace memory modules: 1 Complete the steps in “Preparing the notebook” on page 57 . 2 Loosen the memory bay cover screws (these screws cannot be removed). 3 Use the thumb notch to lift the memory bay cover , then re[...]

www.gateway.com 59 4 If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. 5 Pull the memory module out of the slot. 6 Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so it can only be inserted in one direct[...]

CHAPTER 3: Replacing notebook components 60 Replacing the main cooling assembly T ools you need to complete this task: v Additional materials you need to complete this task: • X-23-7762 thermal grease T o replace the main cooling assembly: 1 Complete the steps in “Preparing the notebook” on page 57 . 2 Loosen the memory bay cover screws (thes[...]

www.gateway.com 61 3 Use the thumb notch to lift the memory bay cover , then remove it. Be careful not to break off the tabs located on the en d of the cover opposite the thumb notch. 4 Loosen or remove the screws that secure the main cooling assembly to the system board in the order shown. 1 2 4 5 3[...]

CHAPTER 3: Replacing notebook components 62 5 At the same time as you lift, move the ma in cooling assembly away from the side of the notebook, then remove the main cooling assembly . 6 Remove any thermal grease residue from the processor using a soft cloth and isopropyl alcohol. 7 Place new thermal grease on the processo r . Use only enough to cov[...]

www.gateway.com 63 Replacing the processor T ools you need to complete this task: v Additional materials you need to complete this task: • X-23-7762 thermal grease T o replace the processor: 1 Complete the steps in “Preparing the notebook” on page 57 . 2 Remove the cooling assembly by following the steps in “Replacing the main cooling assem[...]

CHAPTER 3: Replacing notebook components 64 5 Install the new processor onto the system board making sure that Pin 1 on the processor (indicated by the silk-screened arro w on the corner of the processor) aligns with Pin 1 on the processor socket (indicat ed by the absence of a pin hole in the processor socket), then use a flat-blade sc rewdriver t[...]

www.gateway.com 65 Replacing the IEEE 802.1 1 wireless card T ools you need to complete this task: Screws removed during this task: • 2 blackM2x3 (IEEE 802.1 1 wireless card) T o replace the IEEE 802.1 1 wireless card: 1 Complete the steps in “Preparing the notebook” on page 57 . 2 Loosen the memory bay cover screws (these screws cannot be re[...]

CHAPTER 3: Replacing notebook components 66 4 Unplug the antenna cables. Note which color cable is connected to each of the connectors. 5 Remove the wireless card screws. Important The number of antenna cables varies by the type of wireless network used by the notebook. IEEE 802.11 N cards typi cally have two antenna cables. Other types of wireless[...]

www.gateway.com 67 6 Pull the card out of the slot. 7 Move the antenna cables out of the way . 8 Hold the new card at a 30-degree angle an d slide it into the empty slot. This card is keyed so it can only be inserted in on e direction. If the card does not fit, make sure that the notch in the card lines up with the tab in the card slot. 9 Replace t[...]

CHAPTER 3: Replacing notebook components 68 Replacing the CMOS battery T ools you need to complete this task: v Screws removed during this task: • 2 blackM2x3 (IEEE 802.1 1 wireless card) T o replace the CMOS battery: 1 Complete the steps in “Preparing the notebook” on page 57 . 2 Remove the optional IEEE 802.1 1 wirele ss card by following t[...]

www.gateway.com 69 Replacing the hard drive T ools you need to complete this task: Screws removed during this task: • 1 chrome M3x3 (Hard drive bracket) T o replace the hard drive: 1 Complete the steps in “Preparing the notebook” on page 57 . 2 Loosen the hard drive bay cover screws (these screws cannot be removed). 3 Use the thumb notch to l[...]

CHAPTER 3: Replacing notebook components 70 4 Using the plastic tab, slide the hard dr ive you are replacing, then remove it. 5 If your new hard drive already includes the hard drive bracket, go to step Ste p 10 . -OR- If you need to move the hard drive brac ket from your old hard drive to your new hard drive, go to step Ste p 6 .[...]

www.gateway.com 71 6 Remove the screws that secure the ha rd drive to the hard drive bracket. 7 Remove the bracket from the old drive. 8 Insert the new drive label side up onto the bracket so the screw holes line up. 9 Replace the screws that secure the bracket to the drive.[...]

CHAPTER 3: Replacing notebook components 72 10 Slide the new hard drive kit into your notebook. 11 Replace the cover , then tighten the screws.[...]

www.gateway.com 73 Replacing the optical drive T ools you need to complete this task: v Screws removed during this task: • 1 black M2.5×5 (Optical drive) T o replace the optical drive: 1 Complete the steps in “Preparing the notebook” on page 57 . 2 Remove the rubber insert from the bottom of the notebook. 3 Remove the screw that secures the [...]

CHAPTER 3: Replacing notebook components 74 4 Carefully slide the drive out of the drive bay . 5 Slide the new DVD drive into the drive bay . Make sure that the drive fits securely in the bay . 6 Replace the screw removed in Ste p 3 . Ti p Use a small screwdriver or other point ed tool to push on the DVD bracket and slide the drive out of the bay .[...]

www.gateway.com 75 Replacing the keyboard cover T ools you need to complete this task: v Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) T o replace the keyboard cover: 1 Complete the steps in “Preparing the notebook” on page 57 . 2 Remove the two keyboard cover screws from the inside of the battery compartment. 3 Use a pl[...]

CHAPTER 3: Replacing notebook components 76 6 Insert the small flat-blade screwdriver un der each of the hinge covers and gently pry them up. 7 Pull the cover off the notebook by lifting the back corners of the cover . Be careful to not damage the LCD panel. 8 Place the keyboard cover below the LCD scre en to access the cable that need to be remove[...]

www.gateway.com 77 9 Slide the black clip to the back of the no tebook, then slide the cable out of the clip. Be careful not to touch or damage any other components. 10 Remove the old keyboard cover . 11 Make sure the black keyboard cover connec tor clip is fully moved toward the back of the notebook, insert the cable into the co nnector , then sli[...]

CHAPTER 3: Replacing notebook components 78 Replacing the keyboard T ools you need to complete this task: v Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) • 3 black M2.5x3 (Keyboard) • 2 long black (Keyboard) T o replace the keyboard: 1 Complete the steps in “Preparing the notebook” on page 57 . 2 Remove the keyboard [...]

www.gateway.com 79 4 Lift the back edge of the keyboard slig htly , then slowly slide it toward the LCD panel to release the keyboard retaining tabs located on the front edge of the keyboard. 5 Slide the keyboard connector clip to the back of the notebook or lift the connector clip off of the cable, then slide the cable out of the clip. Be careful [...]

CHAPTER 3: Replacing notebook components 80 8 Insert the tabs on the front edge of the keyboard into the slots under the palm rest. Y ou may need to press down on the key board keys along the front edge of the keyboard to seat the retaining ta bs into their corresponding slots. 9 Gently press the keyboard down until it is flat all the way across. T[...]

www.gateway.com 81 Replacing the inverter T ools you need to complete this task: v Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) • 6 black M2.5×8 (LCD front panel) • 2 black M2.5×5 (inverter) T o replace the inverter: 1 Complete the steps in “Preparing the notebook” on page 57 . 2 Remove the keyboard cover by follo[...]

CHAPTER 3: Replacing notebook components 82 5 Remove the screws from the fro nt of the LCD panel assembly . 6 Carefully separate the front and back of the LCD panel assembly . 7 Remove the screws connecting the inverter to the LCD panel lid.[...]

www.gateway.com 83 8 Lift the inverter from the LC D panel assembly , then turn it over . T ake note of the latch securing the inverter . 9 Disconnect the connectors from the old inverter and connect them to the new inverter . 10 Align the new inverter with the screw hole s, then replace the screws removed in Ste p 7 . 11 Press the LCD panel front [...]

CHAPTER 3: Replacing notebook components 84 Replacing the webcam T ools you need to complete this task: v Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) • 6 black M2.5×8 (LCD front panel) • 2 black M2×3 (W ebcam) T o replace the webcam: 1 Complete the steps in “Preparing the notebook” on page 57 . 2 Remove the keybo[...]

www.gateway.com 85 5 Remove the screws from the front of the LCD panel assembly . 6 Carefully separate the front and back of the LCD panel assembly . 7 Disconnect the webcam ca ble from the webcam.[...]

CHAPTER 3: Replacing notebook components 86 8 Remove the screws that connect the webc am bracket to the LCD panel assembly . 9 Remove the old webcam. 10 Install the new webcam. 11 Replace the screws that were removed in Ste p 8 . 12 Reconnect the webcam cable. 13 Press the LCD panel front and back together . Press the two halves together in several[...]

www.gateway.com 87 Replacing the lid latches T ools you need to complete this task: v Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) • 6 black M2.5×8 (LCD front panel) • 2 black M2.5×5 (Lid latches) T o replace the lid latches: 1 Complete the steps in “Preparing the notebook” on page 57 . 2 Remove the keyboard cover[...]

CHAPTER 3: Replacing notebook components 88 5 Remove the screws from the fro nt of the LCD panel assembly . 6 Carefully separate the front and back of the LCD panel assembly . 7 Remove the screws that connect the lid latches to the LCD panel assembly .[...]

www.gateway.com 89 8 Remove the old lid latches. 9 Install the new lid latches. 10 Replace the screws that were removed in Ste p 8 . 11 Press the LCD panel front and back together . Press the two halves together in several places until they click in place. Y ou should find no loose spots or spots where the two halves do not meet. 12 Replace the LCD[...]

CHAPTER 3: Replacing notebook components 90 Replacing the LCD assembly T ools you need to complete this task: v Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) • 6 black M2.5×8 (LCD front panel) • 3 black M2.5x3 (Keyboard) • 2 long black (Keyboard) • 2 black M2.5×8 (Hinge bottom) • 2 black M2.5×8 (Hinge top) T o r[...]

www.gateway.com 91 8 Detach the LCD cable from the system board and the tape securing it. Make sure that you grasp the plastic connector carefully and pull to unplug the LCD video cable from the notebook. 9 T aking care to note the cables’ routing and positions as they are installed from Gateway , pull the antenna cables out from under the system[...]

CHAPTER 3: Replacing notebook components 92 10 Remove the screws on the top that secu re the LCD panel hinge to the chassis. 11 Lift the LCD panel assembly up and away from the notebook. 12 Place the new LCD panel assembly onto the notebook, then replace the hinge screws removed in Ste p 10 . 13 Slide the antenna cables through the retain ing clips[...]

www.gateway.com 93 21 Replace the wireless bay cover by following the steps in “Replacing the IEEE 802.1 1 wireless card” on page 65 .[...]

CHAPTER 3: Replacing notebook components 94 Replacing the LCD panel T ools you need to complete this task: v Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) • 6 black M2.5×8 (LCD front panel) • 3 black M2.5x3 (Keyboard) • 2 long black (Keyboard) • 2 black M2.5×8 (Hinge bottom) • 2 black M2.5×8 (Hinge top) • 6 bl[...]

www.gateway.com 95 6 Remove the rubber inserts from the front of the LCD panel assembly . 7 Remove the screws from the front of the LCD panel assembly . 8 Carefully separate the front and back of the LCD panel assembly .[...]

CHAPTER 3: Replacing notebook components 96 9 Remove the screws that secure th e LCD panel to the LCD panel lid. 10 Remove the inverter by following the steps in “Replacing the inverter” on page 81 . 11 Disconnect the web cam by following the steps in “Replacing the webcam” on page 84 . Y ou do not need to remove the web cam. 12 Remove the [...]

www.gateway.com 97 20 Replace the LCD panel asse mbly screws removed in Ste p 7 . 21 Replace the rubber inserts removed in Ste p 6 . 22 Replace the LCD assembly by following the steps in “Replacing the LCD assembly” on page 90 . 23 Replace the keyboard by following the steps in “Replacing the keyboard” on page 78 . 24 Replace the keyboard c[...]

CHAPTER 3: Replacing notebook components 98 Replacing the LCD panel hinges and bracket T ools you need to complete this task: v Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) • 6 black M2.5×8 (LCD front panel) • 3 black M2.5x3 (Keyboard) • 2 long black (Keyboard) • 2 black M2.5×8 (Hinge bottom) • 2 black M2.5×8 ([...]

www.gateway.com 99 6 Remove the rubber inserts from the front of the LCD panel assembly . 7 Remove the screws from the front of the LCD panel assembly . 8 Carefully separate the front and back of the LCD panel assembly .[...]

CHAPTER 3: Replacing notebook components 100 9 Remove the screws that secure th e LCD panel to the LCD panel lid. 10 Partially lift up the LCD panel to re move the old left and right hinges. 11 Replace the old left and right hinges with the new ones. 12 Disconnect the cables from the inverter by following the steps in “Replacing the inverter” o[...]

www.gateway.com 101 22 Make sure that the magnet has remained in the magnet bracket. 23 Press the LCD panel front and back together . Press the two halves together in several places until they click in place. Y ou should find no loose spots or spots where the two halves do not meet. 24 Replace the LCD panel asse mbly screws removed in Ste p 7 . 25 [...]

CHAPTER 3: Replacing notebook components 102 Replacing the LCD assembly lid T ools you need to complete this task: v Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) • 6 black M2.5×8 (LCD front panel) • 3 black M2.5x3 (Keyboard) • 2 long black (Keyboard) • 2 black M2.5×8 (Hinge bottom) • 2 black M2.5×8 (Hinge top) [...]

www.gateway.com 103 11 Place the LCD panel brackets into the new LCD panel lid by following the steps in “Replacing the LCD panel hinges and bracket” on page 98 . 12 Replace the LCD panel into the new LCD panel lid by following the steps in “Replacing the LCD panel” on page 94 . 13 Replace the lid latches by following the steps in “Replac[...]

CHAPTER 3: Replacing notebook components 104 Replacing the palm rest T ools you need to complete this task: v Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) • 6 black M2.5×8 (LCD front panel) • 3 black M2.5x3 (Keyboard) • 2 long black (Keyboard) • 2 black M2.5×8 (Hinge bottom) • 2 black M2.5×8 (Hinge top) • 8 b[...]

www.gateway.com 105 7 Slide the brown touchpad connector clip to the back of the notebook, then remove the cable. Be careful not to touch or damage any other components. 8 T urn the notebook over so the bottom is facing up. 9 Remove the screws from the bottom of the notebook. 10 T urn the notebook over so the top is facing up.[...]

CHAPTER 3: Replacing notebook components 106 11 Remove the screws from the top of the palm rest. Note the location of the screw types and sizes. 12 Lift the palm rest assembly up from the notebook. 13 Remove the touchpad board from the old palm rest by following the instructions in “Replacing the touchpad board” on page 108 . 14 Remove the fing[...]

www.gateway.com 107 22 Replace the LCD assembly by following the steps in “Replacing the LCD assembly” on page 90 . 23 Replace the keyboard by following the steps in “Replacing the keyboard” on page 78 . 24 Replace the keyboard cover by following the steps in “Replacing the keyboard cover” on page 75 . 25 Replace the hard drive by follo[...]

CHAPTER 3: Replacing notebook components 108 Replacing the touchpad board T ools you need to complete this task: v Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) • 6 black M2.5×8 (LCD front panel) • 3 black M2.5x3 (Keyboard) • 2 long black (Keyboard) • 2 black M2.5×8 (Hinge bottom) • 2 black M2.5×8 (Hinge top) ?[...]

www.gateway.com 109 9 Remove the screws from the touchpad board bracket. 10 Remove any tape on top of the cable. 11 Swing the brown touchpad connector clip upward, then lift the cable out of the connector . Be careful not to touch or damage any other components.[...]

CHAPTER 3: Replacing notebook components 110 12 Remove the touchpad board bracket from the notebook. 13 Remove the touchpad board from the notebook. 14 Place the new touchpad board into the note book in the same orientation as the old board. 15 Replace the screws removed in Ste p 9 . 16 Make sure the brown touchpad connector c lip is up, insert the[...]

www.gateway.com 111 22 If the notebook has wireless networking built in, reconnect the wireless antennas by following the steps in “Replacing the IEEE 802.1 1 wireless card” on page 65 . 23 Replace the wireless bay cover by following the steps in “Replacing the IEEE 802.1 1 wireless card” on page 65 .[...]

CHAPTER 3: Replacing notebook components 112 Replacing the touchpad button board T ools you need to complete this task: v Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) • 6 black M2.5×8 (LCD front panel) • 3 black M2.5x3 (Keyboard) • 2 long black (Keyboard) • 2 black M2.5×8 (Hinge bottom) • 2 black M2.5×8 (Hinge [...]

www.gateway.com 113 9 Swing the black fingerprint reader connecto r clip upward, then lift the cable out of the connector . Be careful not to to uch or damage any other components. 10 Release from the latches an d remove the touchpad button board from the palm rest. 11 Place the new touchpad button board into the notebook in the same orientation as[...]

CHAPTER 3: Replacing notebook components 114 17 Replace the keyboard by following the steps in “Replacing the keyboard” on page 78 . 18 Replace the keyboard cover by following the steps in “Replacing the keyboard cover” on page 75 . 19 Replace the hard drive by following the steps in “Replacing the hard drive” on page 69 . 20 If the not[...]

www.gateway.com 115 Replacing the fingerprint reader T ools you need to complete this task: v Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) • 6 black M2.5×8 (LCD front panel) • 3 black M2.5x3 (Keyboard) • 2 long black (Keyboard) • 2 black M2.5×8 (Hinge bottom) • 2 black M2.5×8 (Hinge top) • 8 black M2.5×8 (Pa[...]

CHAPTER 3: Replacing notebook components 116 9 Release from the latches and remove the fi ngerprint reader from the palm rest. 10 Place the new fingerprint reader into the notebook in the same orientation as the old reader . 11 Replace the touchpad button board by following the steps in “Replacing the touchpad button board” on page 1 1 2 . 12 R[...]

www.gateway.com 117 Replacing the Bluetooth module T ools you need to complete this task: v Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) • 6 black M2.5×8 (LCD front panel) • 3 black M2.5x3 (Keyboard) • 2 long black (Keyboard) • 2 black M2.5×8 (Hinge bottom) • 2 black M2.5×8 (Hinge top) • 8 black M2.5×8 (Palm[...]

CHAPTER 3: Replacing notebook components 118 8 Disconnect the cable and remove the ol d Bluetooth module from the notebook. 9 Connect the cable to the new Bluetooth module. 10 Place the new Bluetooth module into the notebook. 11 Replace the palm rest by following the steps in “Replacing the palm rest” on page 104 . 12 Replace the LCD assembly b[...]

www.gateway.com 119 Replacing the modem T ools you need to complete this task: v Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) • 6 black M2.5×8 (LCD front panel) • 3 black M2.5x3 (Keyboard) • 2 long black (Keyboard) • 2 black M2.5×8 (Hinge bottom) • 2 black M2.5×8 (Hinge top) • 8 black M2.5×8 (Palm rest-botto[...]

CHAPTER 3: Replacing notebook components 120 8 Remove the screws securing the modem to the system board. 9 Disconnect the modem cable from the old modem and connect the cable into the new modem. 10 Lift the modem off of the system board.[...]

www.gateway.com 121 11 Install the new modem on the system board. 12 Replace the screws remove in Ste p 8 . 13 Replace the palm rest by following the steps in “Replacing the palm rest” on page 104 . 14 Replace the LCD assembly by following the steps in “Replacing the LCD assembly” on page 90 . 15 Replace the keyboard by following the steps [...]

CHAPTER 3: Replacing notebook components 122 Replacing the speakers T ools you need to complete this task: v Screws removed during this task: • 2 black M2.5×3 (Keyboard cover) • 6 black M2.5×8 (LCD front panel) • 3 black M2.5x3 (Keyboard) • 2 long black (Keyboard) • 2 black M2.5×8 (Hinge bottom) • 2 black M2.5×8 (Hinge top) • 8 bl[...]

www.gateway.com 123 8 Disconnect the old speaker cable from the system board. 9 Remove the speaker screws. 10 Lift the old speakers from the notebook. 11 Set the new speakers into the notebook, then replace the screws removed in Ste p 9 .[...]

CHAPTER 3: Replacing notebook components 124 12 Connect the cable to the system board. 13 Replace the palm rest by following the steps in “Replacing the palm rest” on page 104 . 14 Replace the LCD assembly by following the steps in “Replacing the LCD assembly” on page 90 . 15 Replace the keyboard by following the steps in “Replacing the k[...]

www.gateway.com 125 Replacing the system board and VGA cooling assembly T ools you need to complete this task: v Additional materials you need to complete this task: • X-23-7762 thermal grease Screws removed during this task: • 2 black M2×3 (IEEE 802.1 1 wireless card) • 1 black M2.5×5 (DVD drive) • 2 black M2.5×3 (Keyboard cover) • 6 [...]

CHAPTER 3: Replacing notebook components 126 4 If your new system board does not includ e a processor , remove the processor from the old system board and install it on th e new system board by following the instructions in “Replacing the processor” on page 63 . 5 Remove the optional IEEE 802.1 1 wirele ss card from the old system board and ins[...]

www.gateway.com 127 14 Remove the modem by following the instructions in “Replacing the modem” on page 1 19 . 15 Remove the modem cable from th e system board retaining clips. 16 Remove the screw holding the right speak er to the notebook, then remove the speaker . Important Remove any tape securing the cable to the system board. Remember to re[...]

CHAPTER 3: Replacing notebook components 128 17 Unplug the fan(s) from the system board. 18 Remove the EMI shield screws. Then remove the EMI shield. 19 Remove the system board screws.[...]

www.gateway.com 129 20 Carefully remove the system board. 21 Disconnect the VGA cooling assemb ly cable from the system board. 22 T urn the old system board over , then re move the VGA cooling assembly from the system board by loosening the ca ptive screws in the order shown. 3 4 1 2[...]

CHAPTER 3: Replacing notebook components 130 23 Remove any thermal grease residue from th e second cooling assembly using a soft cloth and isopropyl alcohol. 24 Place thermal grease on the ne w system board’ s graphics processor . Use only enough to cover the processor die. 25 Replace the VGA cooling assembly on the new system board. 26 Place the[...]

www.gateway.com 131 33 Replace the LCD assembly by following the steps in “Replacing the LCD assembly” on page 90 . 34 Replace the keyboard by following the steps in “Replacing the keyboard” on page 78 . 35 Replace the keyboard cover by following the steps in “Replacing the keyboard cover” on page 75 . 36 Replace the DVD drive by follow[...]

CHAPTER 3: Replacing notebook components 132 Replacing the modem jack/USB board T ools you need to complete this task: v Additional materials you need to complete this task: • X-23-7762 thermal grease Screws removed during this task: • 2 black M2×3 (IEEE 802.1 1 wireless card) • 1 black M2.5×5 (DVD drive) • 2 black M2.5×3 (Keyboard cover[...]

www.gateway.com 133 4 Remove the hard drive by fo llowing the instructions in “Replacing the hard drive” on page 69 . 5 Remove the DVD drive by following the instructions in “Replacing the optical drive” on page 73 . 6 Remove the keyboard cover by following the steps in “Replacing the keyboard cover” on page 75 . 7 Remove the keyboard b[...]

CHAPTER 3: Replacing notebook components 134 15 Replace the system board by following the steps in “Replacing the system board and VGA cooling assembly” on page 125 . 16 Replace the palm rest by following the steps in “Replacing the palm rest” on page 104 . 17 Replace the speaker by following the steps in “Replacing the speakers” on pag[...]

www.gateway.com 135 Replacing the fan(s) T ools you need to complete this task: v Additional materials you need to complete this task: • X-23-7762 thermal grease Screws removed during this task: • 2 black M2×3 (IEEE 802.1 1 wireless card) • 1 black M2.5×5 (DVD drive) • 2 black M2.5×3 (Keyboard cover) • 6 black M2.5×8 (LCD front panel)[...]

CHAPTER 3: Replacing notebook components 136 5 Remove the DVD drive by following the steps in “Replacing the optical drive” on page 73 . 6 Remove the keyboard cover by following the steps in “Replacing the keyboard cover” on page 75 . 7 Remove the keyboard by following the steps in “Replacing the keyboard” on page 78 . 8 Remove the LCD [...]

www.gateway.com 137 16 Replace the LCD assembly by following the steps in “Replacing the LCD assembly” on page 90 . 17 Replace the keyboard by following the steps in “Replacing the keyboard” on page 78 . 18 Replace the keyboard cover by following the steps in “Replacing the keyboard cover” on page 75 . 19 Replace the DVD drive by follow[...]

CHAPTER 3: Replacing notebook components 138[...]

CHAP TER 4 139 T roubleshooting • Diagnosing problems • System test procedures • Power -On Self-T est (POST) error message • Index of error messages • Phoenix BIOS beep codes • Symptom-to-FRU error messages • Intermittent problems • Undetermined problems[...]

CHAPTER 4: Troubleshooting 140 Diagnosing problems Use the following procedure as a guid e for diagnosing notebook problems. 1 Obtain the failing symptoms in as much detail as possible. 2 V erify the symptoms by attempting to re-c reate the failure by running the diagnostic test or by repeating the same operation. 3 Use the following table with the[...]

www.gateway.com 141 6 Replace the system board. T esting the keyboard or auxiliary input device If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board. If the keyboard cable is co nnected correctly , run the Key[...]

CHAPTER 4: Troubleshooting 142 • “Check the power adapter” on page 142 • “Check the battery pack” on page 142 Check the power adapter Unplug the power adapter cable from the note book and measure the output voltage at the power adapter cable plug. See the following figure. • If the voltage is not correct, replace the power adapter . ?[...]

www.gateway.com 143 T esting the touchpad If the touchpad doesn’t work, do the following actions one at a time to correct the problem. T o test the touchpad: 1 Reconnect the touchpad cables. 2 Replace the touchpad. 3 Replace the system board. After you use the touchpad, the pointer may drift on the screen for a short time. This self-acting pointe[...]

CHAPTER 4: Troubleshooting 144 Index of error messages Error codes Error messages Error Codes Error Messages 006 Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (The causes are shown before “Equipment Configuration Error”) 010 Memory Error at xxxx:xxx x:xxxxh (R:xxxxh, W:xxxxh) 07[...]

www.gateway.com 145 System battery is dead - Replace and run Setup T est or replace the CMOS battery , run the BIOS Setup Utility to reconfigure system time, then reboot the system. System CMOS checksum bad - Default configuration used T est or replace the CMOS battery , run the BIOS Setup Utility to reconfigure system time, then reboot the system.[...]

CHAPTER 4: Troubleshooting 146 No-beep error messages Invalid System Configuration Data ■ T est or replace the BIOS ROM. ■ T est or replace the system board. I/O device IRQ conflict ■ Run “Load Setup Defaults” using the BIOS Setup Utility , then reboot the notebook. ■ T est or replace the CMOS battery , run the BIOS Setup Utility to rec[...]

www.gateway.com 147 Phoenix BIOS beep codes Code Beeps POST Routine Description 02h Ve r i f y R e a l M o d e 03h Disable Non-Maskable Interrupt (NMI) 04h Get CPU type 06h Initialize system hardware 08h Initialize chipset with initial POST values 09h Set IN POST flag 0Ah Initialize CPU registers 0Bh Enable CPU cache 0Ch Initialize caches to initia[...]

CHAPTER 4: Troubleshooting 148 2Eh 1-3-4-3 RAM failure on data bits xxxx of low byte of memory bus 2Fh Enable cache before system BIOS shadow 30h 1-4-1-1 RAM failure on data bits xxxx of high byte of memory bus 32h T est CPU bus-clock frequency 33h Initialize Phoenix Dispatch Manager 36h W arm start shut down 38h Shadow system BIOS ROM 3Ah Autosize[...]

www.gateway.com 149 66h Configure advanced cache registers 67h Initialize Multi Processor APIC 68h Enable external and CPU caches 69h Setup System Management Mode (SMM) area 6Ah Display external L2 cache size 6Bh Load custom defaults (optional) 6Ch Display shadow-area message 6Eh Display possible high address for UMB recovery 70h Display error mess[...]

CHAPTER 4: Troubleshooting 150 95h Install CD ROM for boot 96h Clear huge ES segment register 97h Fixup Multi Processor table 98h 1-2 Search for option ROMs. One long, tw o short beeps on checksum failure. 99h Check for SMAR T drive (optional) 9Ah Shadow option ROMs 9Ch Set up Power Management 9Dh Initialize security engine (optional) 9Eh Enable ha[...]

www.gateway.com 151 C2h Initialize error logging C3h Initialize error display function C4h Initialize system error handler C5h PnPnd dual CMOS (optional) C6h Initialize notebook docking (optional) C7h Initialize notebook docking late C8h Force check (optional) C9h Extended checksum (optional) D2h Unknown interrupt Code Beeps E0h Initialize the chip[...]

CHAPTER 4: Troubleshooting 152 Symptom-to-FRU error messages LCD Power F4h 1 Output one beep before boot F5h Boot to Mini DOS F6h Clear Huge Segment F7h Boot to Full DOS Symptom / Error Action in Sequence ■ The LCD backlight doesn't work. ■ The LCD is too dark. ■ The LCD brightness cannot be adjusted. ■ The LCD contrast cannot be adjus[...]

www.gateway.com 153 ExpressCard Memory Sound Power management The notebook doesn’t turn of f. ■ T est the power source (battery pack and power adapter). See “T esting the power system” on page 141 . ■ Press and hold the power button for more than four seconds. ■ T est or replace the system board. The battery can’t be char ged. ■ T e[...]

CHAPTER 4: Troubleshooting 154 Devices The notebook doesn’t enter standby mode after closing the LCD. ■ Make sure that the magnet is in the magnet holder . For more information, see “Replacing the LCD panel” on page 94 . ■ T est or replace the system board. The system doesn't resume from hibernation mode. ■ Check the hard disk conn[...]

www.gateway.com 155 Keyboard and touchpad Intermittent problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect. These reason s include: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. T o [...]

CHAPTER 4: Troubleshooting 156 • Non-Acer devices • Printer , mouse, and other external devices • Battery pack • Hard disk drive(s) • SO-DIMM • Optical drive • T ype 54 ExpressCards 4 T urn on the notebook. 5 Determine if the problem has changed. • If the problem does not recur , reconnect the removed devices one at a time until you[...]

CHAP TER 5 157 Connector locations • System board top connectors • System board bottom connectors[...]

CHAPTER 5: Connector locations 158 System board top connectors[...]

www.gateway.com 159 System board bottom connectors[...]

CHAPTER 5: Connector locations 160[...]

CHAP TER 6 161 FRU (Field-Replaceable Unit) list • Introduction • Exploded diagram • FRU list[...]

CHAPTER 6: FRU (Field-Replaceable Unit) list 162 Introduction This chapter gives you the FRU (field-replac eable-unit) listing in global configurations of P-79. Refer to this chapter whenever orde ring for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU P AR TS, you should check the most up-to-date [...]

www.gateway.com 163 Exploded diagram Notebook chassis[...]

CHAPTER 6: FRU (Field-Replaceable Unit) list 164 FRU list Category Part Name OEM Part No. ADAP TER ADAP TER 120W 3PIN DEL T A ADP-120ZB BBW AP .12001.007 BA TTER Y BA TTER Y P ACK SDI LI+ 9CELL 2.6AH SMP BT .00907.008 BA TTER Y P ACK LG LI+ 9CELL 2.6AH SMP BT .00907.009 BA TTER Y P ACK P ANA LI+ 9CELL 2.6AH SMP BT .00907.010 BOARDS I/O BOARD 55.WEJ[...]

www.gateway.com 165 POWER BUTTON BOARD 55.WEJ01.003 TOUCHP AD SYNAP TICS TM00372-031 56.B0101.001 BLUETOOTH BOARD FOXCONN BCM2046 V2.1 T60H928.31 54.W2301.005 CAP ACITIVE BUTTON BOARD SYNAP TICS TM-01001-003 56.W2301.001 WIRELESS LAN BOARD 512AN_MMWG SHIRLEY PEAK 5100 MM#895361 KI.SPM01.003 WIRELESS LAN BOARD 512AG_MMWG SHIRLEY PEAK 5100 (CENTRINO [...]

CHAPTER 6: FRU (Field-Replaceable Unit) list 166 POWER CORD 7A 250V 2PIN KOREAN 27.01518.531 POWER CORD 3A 250V 3PIN UK 27.01518.541 POWER CORD 5A 250V 3PIN UK BK 27.031 18.001 POWER CORD 7A 125V 2PIN JAP AN 27.01518.551 POWER CORD 10A 3PIN BK DENMARK 27.01518.561 POWER CORD 10A 250V 3PIN DENMARK BK 27.01518.671 POWER CORD 10A 250V 3PIN BK SOUTH AF[...]

www.gateway.com 167 BLUETOOTH CABLE 8PIN 50MM 50.W2301.017 CABLE VOLUME BAR TO MUL TIMEDIA BOARD 6PIN 70MM 50.W2301.016 CABLE CONNECTED MEDIA BOARD TO MB 28PIN 30MM 50.W2301.003 TOUCHP AD CABLE 12PIN 120MM 50.W2301.004 TOUCHP AD BUTTON BOARD CABLE 25PIN 140MM 50.W2301.005 CASE/COVER/BRACKET ASSEMBL Y VOLUME PLA TE 40.W2301.001 Category Part Name OE[...]

CHAPTER 6: FRU (Field-Replaceable Unit) list 168 SD CARD DUMMY 42.B0101.002 E-CARD DUMMY 42.B0101.003 MIDDLE COVER 60.W2301.004 LOWER CASE 60.W2301.003 HDD COVER 60.W2301.002 CPU COVER 60.W2301.001 Category Part Name OEM Part No.[...]

www.gateway.com 169 UPPER CASE PLAINTING+UV W/O FINGER PRINT HOLE 60.WEJ01.001 TOUCHP AD BRACKET 60.W2301.006 EMI SHIELDING BRACKET 33.B0101.001 OP TICAL BRACKET 33.W2301.001 BLU RA Y COMBO BEZEL 60.W2301.034 DVD-R W SUPER-MUL TI BEZEL 60.W4301.001 DVD-R W SUPER-MUL TI LABEL FLASH BEZEL 60.W4301.002 OP TICAL DRIVE Category Part Name OEM Part No.[...]

CHAPTER 6: FRU (Field-Replaceable Unit) list 170 BLU-RA Y COMBO MODULE 2X SA T A 6M.WEJ01.001 BLU-RA Y COMBO MODULE 4X SA T A 6M.WEJ01.002 DVD-R W SUPER-MUL TI MODULE 8X SA T A 6M.WEJ01.003 ODD SONY BD COMBO 12.7MM TRA Y DL 2X BC-5500S LF W/O BEZEL SA T A KO.0020E.002 ODD HLDS BD COMBO 12.7MM TRA Y DL 2X CT10N LF W/O BEZEL SA T A KO.0020D.001 ODD P[...]

www.gateway.com 171 CPU INTEL CORE2DUAL P7450 2.13G 3M 1066 TJ NOVT KC.74501.DPP CPU INTEL CORE2DUAL PENR YN P8400 2.26G 3M 1066 25W R-0 KC.84R01.DPP CPU INTEL CORE2DUAL P9500 PGA 2.53G 6M 1066 25W KC.95001.DPP CPU INTEL CORE2DUAL T5900 PGA 2.2G 2M 800 MV KC.59001.DTP CPU INTEL CORE2DUAL T6400 2.0G 3M 800 35W R-0 KC.64001.DTP CPU INTEL CORE2DUAL T6[...]

CHAPTER 6: FRU (Field-Replaceable Unit) list 172 HDD 160GB 5400RPM SA T A TOSHIBA LIBRA-BS MK1655GSX F/W :FG0101J 5.4 KH.16004.006 HDD 160GB 5400RPM SA T A HGST P ANTHER-B P ANTHER-B HTS545016B9A300 F/W:C60F KH.16007.024 HDD 160GB 5400RPM 2.5" SA T A WD WD1600BEVT -22ZCT0 FW:1 1.01A1 1 KH.16008.022 HDD MODULE 250G 5400RPM SA T A HDD BRACKET 60[...]

www.gateway.com 173 HDD 160GB 7200RPM SA T A HGST HTS723216L9A360 F/W :C30F KH.16007.022 HDD 200GB 7200RPM SA T A SEAGA TE SA T A ST9200420AS FW :3.AAA 7 KH.20001.01 1 HDD 250G 7200RPM SA T A SEAGA TE ST9250421AS LF F/W :0303 KH.25001.014 HDD 250GB 7200RPM SA T A HGST HTS723225L9A360 F/W :C30F KH.25007.014 HDD 320GB 7200RPM SA T A HGST HTS723232L9S[...]

CHAPTER 6: FRU (Field-Replaceable Unit) list 174 VGA HEA TSINK W/F AN 60.WEJ01.002 KEYBOARD KEYBOARD SUNREX GODZILLA_IMV P-7805U INTERNAL US INTERNA TIONAL KB.I1700.085 KEYBOARD SUNREX GODZILLA_IMV INTERNAL US ORANGE COLOR KB.INT0S.024 KEYBOARD SUNREX GODZILLA_IMV INTERNAL UK TBD KEYBOARD SUNREX GODZILLA_IMV INTERNAL LA TIN AMERICAN TBD KEYBOARD SU[...]

www.gateway.com 175 INVER TER BOARD 17" DARFON VK.21189.801 19.TK901.001 INVER TER BOARD 17" YEC YNV -W10 19.TK901.004 WIRELESS ANTENNA MAIN WHITE 50.W2301.008 WIRELESS ANTENNA AUX WHITE 50.W2301.009 LCD BRACKET RIGHT 33.W2301.002 LCD BRACKET LEFT 33.W2301.003 LCD HINGE P ACK RIGHT 33.W2301.004 Category Part Name OEM Part No.[...]

CHAPTER 6: FRU (Field-Replaceable Unit) list 176 LCD HINGE P ACK LEFT 33.W2301.005 LCD/CAMERA CABLE 50.B0101.002 CAMERA 1.3M CHICONY CNF614121004591L 57.W2301.001 LCD COVER 17" PRINTING+UV BLACK W/HINGE CAP 60.WEJ01.003 HINGE CAP RIGHT 60.B0101.005 HINGE CAP LEFT 60.B0101.006 LCD BEZEL 17" W/CAMERA HOLE 60.W2301.012 MAINBOARD AND ACCESSOR[...]

www.gateway.com 177 MAINBOARD GODZILLA/BLACKHILL-N10 DISCRETE PM45 ICH9ME VRAM-HYNIX1GB W/MODEM&MODEM CABLE W/O 1394&CPU&DIMM MB.WEU01.001 BOARDS MODEM BOARD LITEON CONEXANT -UNIZION 1.5_3.3V AUS B85247600G FX.22500.021 CABLES MODEM CABLE 50.W2301.006 DIMM MEMOR Y SODIMM 1GB DDRIII 1066MHZ ELPIDA EBJ1 1UE6BAU0-AE-E LF 64*16 0.07UM KN.1G[...]

CHAPTER 6: FRU (Field-Replaceable Unit) list 178 HINGE SCREW RUBBER 47.W2301.001 SCREWS SCREW 34.00015.081 SCREW 86.W2301.001 SCREW 86.00D47.630 SCREW 86.00E34.738 SCREW 86.W2301.002 SCREW 86.W2301.003 SCREW 86.W2301.004 SCREW 86.W2301.005 SCREW 86.W2301.006 SCREW 86.W4301.001 SCREW 86.W2301.007 SPEAKER 23.W2301.003 Category Part Name OEM Part No.[...]

APPENDIX A 179 Model definition and configuration[...]

APPENDIX A: Model definition and configuration 180 TBD[...]

APPENDIX B 181 T est compatible components • Introduction • Microsoft® W indows V ista® Environment T e st[...]

APPENDIX B: Test compatible components 182 Introduction This notebook’ s compatibility is tested and ve rified by Acer ’ s internal testing department. All of its system functions ar e tested under W indows V ista ® , W indows ® XP Home, W indows ® XP Pro environment. Refer to the following lists for components, adapter cards, and peripheral[...]

www.gateway.com 183 USB Speaker JS USB Digital Speaker J-6502 JS USB speaker USBJ268 Comodow USB 3D sound (Adapter) Y AMAHA USB Speaker MS35D USB Scanner Epson EXPRESSION 1600 Scanner Canon Canonscan CS3200F Epson USB Scanner 1660 USB Hub D-link DU-H4 USB HUB A TEN UH-204 USB 2.0 HUB USB Game Pad/Joystick ALPS USB Game Pad Microsoft SideW inder Plu[...]

APPENDIX B: Test compatible components 184 Bluetooth Device T est Bluetooth Cell Phone/Headset Sony Ericsson Bluetooth Headset Motorola HT820 Bluetooth Stereo Headphone Multimedia Card T est SD/Mini SD/Micro SD Card SanDisk Secure Digital Card 256MB A-DA T A Secure Digital Card 4GB 150X Kingston SDHC 8GB Class6 T ranscend SD 512MB T ranscend 150X U[...]

APPENDIX C 185 Online support information[...]

APPENDIX C: Online support information 186 This section describes online technical support services available to help you repair your Gateway notebook. If you are a distributor , dealer , ASP , or TPM, please refer your technical queries to your local Acer branch office. Acer branch of fices and Regional Business Units may access our website. Howev[...]

187 Index A AC adapter connector 20 AFLASH Utility 46 application key 25 arrow keys 25 audio adjusting volume 27 back button 27 , 31 controller 13 headphone jack 19 microphone jack 19 muting 27 , 31 next button 27 , 31 pause button 26 , 31 play button 26 , 31 resolution 13 stop button 26 , 31 volume down button 27 volume up button 27 B battery char[...]

Index 188 controller 13 external CD-ROM drive check 140 external monitor 20 , 26 EZ Pad touchpad See touchpad F fan 19 , 20 features 2 files opening 30 fingerprint reader locating 22 using 27 Firewire port 19 flash utility 46 Fn key 25 , 26 folders opening 30 function keys 25 H hard drive bay 21 indicator 24 HDMI (TV) out jack 19 HDMI port 26 headp[...]

189 www.gateway.com printer USB port 18 , 19 programs opening 30 projector port 20 using 26 Properties button 32 R right-clicking 30 S scanner USB port 18 , 19 screen objects getting information 30 moving 30 selecting 30 scroll zone 29 security features Kensington cable lock 18 Settings button 32 shortcut menus accessing 30 shortcuts opening menu 3[...]

Index 190[...]

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MAN P-79 SVC GDE R1 06/09[...]