Gateway PC manual

i Contents 1 Computer Basics .......... .......... ......... .......... ......... 1 C o n t r o l s ........ .......... ......... .......... .......... ......... ... 2 C o m p u t e r f r o n t ..... .......... .......... ......... .......... ...... 2 C o m p u t e r b a c k ..... .......... .......... ......... .......... ...... 3 K e y b o a r d [...]

ii 6 Using the Internet . .......... .......... ......... .......... ....... 4 1 L e a r n i n g a b o u t t h e I n t e r n e t ....... .......... ......... .......... ....... 4 2 S e t t i n g u p a n I n t e r n e t a c c o u n t ..... .......... ......... .......... ....... 4 3 A c c e s s i n g y o u r I n t e r n e t a c c o u n t ... .......[...]

iii K e y b o a r d .... ......... .......... .......... ......... .......... ..... 7 7 M o d e m ...... ......... .......... .......... ......... .......... ..... 7 7 M o n i t o r ......... .......... ......... .......... .......... ......... .. 8 3 M o u s e ......... .......... ......... .......... .......... ......... .. 8 4 P o w e r .... ...[...]

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1 1 Computer Basics This chapter helps you get started with your new computer by : ■ Providing an int roduction to your comp uter features ■ Describing the basic op eration of you r computer 07334.book Page 1 Friday, December 29, 2000 10:23 AM[...]

2 Compu ter Ba sics Contr ols The following illustrations s how the controls and features on the computer and the key board . Computer fr ont CD drive tra y CD driv e activ ity light Headp hone jac k v olum e control CD drive headph one jac k P o wer b utto n P o w er indi cator lig ht CD eject b utton CD drive m anual e ject hole (insert paperclip[...]

Controls 3 Computer bac k Mouse p or t Monitor port Printer (LPT) port USB ports K eyboard po r t Modem ja ck Microph one ja ck P o w er cab le conn ector Sp ea ker s ja ck 07334.book Page 3 Friday, December 29, 2000 10:23 AM[...]

4 Compu ter Ba sics K e yboar d fea tures Y our system comes with a standard keyboard. ■ Function keys start program ac tions. Refer to the pro gram documentation to find o ut more about the functio n key actions. Each program uses different func tion keys for different purposes. ■ Indica tor lights s h o w i f y o u r N UM L OCK , C APS L OCK [...]

Starting and t urning o ff your com puter 5 Star ting and turning off y our computer T o start your computer: 1 Connect the cables to your computer using the setup poster . 2 Press the power button o n your monitor , then press the power button on your computer . 3 T urn on any periph erals (speakers, printers, scanners, etc.). When the computer is[...]

6 Compu ter Ba sics 3 Click OK . W indows shuts down yo ur computer . If for some reason you cannot use the Shut down option in Windows to shut down your computer , press the power button for about five seconds. Pr otecting from po wer sour ce pr oblems During a po wer surge, the voltage of elec tricity coming into your computer can increase to far[...]

Using th e mouse 7 Using the mouse The mouse i s a device that controls th e pointer and cu rsor movemen t on screen. This illustration sh ows the standard Gateway mouse. As you move the mo use, the poi nt er (arrow) on the screen moves in the sa me direction. Y ou can use the left and right butt ons o n your mouse to select objects on the screen. [...]

8 Compu ter Ba sics For more information on using special features of yo ur mouse and chan ging mouse settings, s ee HelpSpot. T o... Do this... Mo v e the p ointer on the sc reen Mov e the mouse around on the mouse pad. If y ou r un ou t of space o n you r m o u s ep a da n dn e e dt om o v et h ep o i n t e r far ther, pick up the mou se, set it [...]

Working sa fely 9 W orking saf ely Before using your computer , read the following recommendations for setting up a safe and com fortable work area and avo iding discomfort and strain. Impr o ving monitor legibility and reducing ey e strain Sunlight or bright indoor lighting should not reflect off the screen of the computer moni tor or shine direct[...]

10 Compu ter Ba sics Setting up y our computer table and chair When you are setti ng up your computer table and chair , make sure that you use a computer table that is the appropriate height and use a chair that helps you maintain g ood posture, distributes y our weight evenly , and keeps your body relax ed. ■ Select a f lat surface for your com [...]

Worki ng s afely 11 A voi ding discomfort and injur y from repetitive strain ■ V ary your activities to avoid excessive repetition. ■ T ake breaks so that you can change your position, stretch your muscles, and relieve your eyes. ■ F i n d w a y s t o b r e a k u p t h e w o r k d a y , s c h e d u l i n g a v a r i e t y o f t a s k s . 0733[...]

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13 2 Getting Star ted This chapter hel ps you get started with your new computer by wa lking you through the initia l W indows W elcome screens. Set up your system by following the Setup poster , then start your compu ter . 07334.book Page 13 Friday, December 29, 2000 10:23 AM[...]

14 Getting Starte d T o get started: 1 Start your computer . The Win dows W elcome window opens. 2 Click Next on the first Windows W elcome window . An optional m ouse tutorial opens. 3 Y ou may compl ete or ski p the mouse tuto rial. 4 Click to select your tim e zone from the list, then click Next . 07334.book Page 14 Friday, December 29, 2000 10:[...]

15 5 Read the En d User License Agreement, then selec t Ye s and click Next . 6 Register your copy of W indows with Microsoft by selecting Y es, I want to regi ster on line , then click Ne xt . After completing th e registration process, the Get connec ted to the Internet window op ens. - OR - Do not register you copy of W i ndows by selecting No, [...]

16 Getting Starte d 7 Read the information i n this window to determine which Internet connecti on optio n you have . If a special Internet offer was inc luded with your system pur chase you should follow the instructions in your Internet O ffer Pack. - OR - If a special In ternet offer was not included with your system pur chase you can sign up fo[...]

17 9 Click Finish to co mplete the W indows setup a nd start using y our computer . 07334.book Page 17 Friday, December 29, 2000 10:23 AM[...]

18 Getting Starte d 07334.book Page 18 Friday, December 29, 2000 10:23 AM[...]

19 3 Getting Help This chapter tells you about a dditional information resour ces available to help you use your compu ter . If these resources do not provide the information you n eed, technical support resources are av ailable. 07334.book Page 19 Friday, December 29, 2000 10:23 AM[...]

20 Getting H elp For more inf ormation . . . Gateway has provided these additional resour ces to help you get the most out of your Gateway PC. HelpSpot HelpSpot is an easily accessible set of Help files, troubleshooters, instructiona l videos, and aut omated support . Use HelpSpot to an swer questions about W indows and to help y ou quickl y discov[...]

For more information . . . 21 2 Find help or information by clicking a link , performing a sear ch, or browsing the index. 3 T o watch an intr oductory v ideo about HelpSp ot, click Gate wa y Videos on the main H elpSpot page, then click the Intr oductio n to HelpSpot video link . 07334.book Page 21 Friday, December 29, 2000 10:23 AM[...]

22 Getting H elp 4 T o learn about how to work with documents and programs, use your mouse, and much more, clic k the Getting Started l ink on the HelpSpot main page. 07334.book Page 22 Friday, December 29, 2000 10:23 AM[...]

For more information . . . 23 Onlin e help Many pr ogram s pro vide in form ati on on line so y ou ca n res ear ch a topi c or learn how to perform a task while you are using the p rogram. Most online help information can be acc essed by selecting a topi c from a Help menu or by clicking a Help button. Y ou can sear ch for information by viewing th[...]

24 Getting H elp Gatewa y W eb si te Gateway provides a variety of info rmation on its W eb site to help yo u use your computer . Visit the Gateway W e b site at www .gateway .com for: ■ T echnical docume ntation a nd product manuals ■ T echnical tips an d suppo rt ■ Hardware drive rs ■ A glossary of computer terms ■ Frequently asked ques[...]

25 4 Windo ws Basics Read this chapt er to get basic information on how to: ■ W ork on the W indows desktop ■ W o rk with document an d program windows ■ Manage files and folders ■ Use shortcuts For more detailed information about W indows, see HelpSpot. 07334.book Page 25 Friday, December 29, 2000 10:23 AM[...]

26 Window s Basics About the Windo ws en vir onment After your computer starts, th e first screen you see is the W indows desktop . The desktop is like the top of a real desk. Think of the d esktop as you r personalized work spac e where you open programs and perform other tasks. Y our desktop may be different from the example shown below , dependi[...]

Abou t the Win dows en vironm ent 27 Desktop components Icon s are graphic representations of objects on the desktop that you select and open, such as a drive , folder , document, or program . Buttons are graph ic representations of controls tha t you use to change the state o f desktop elements such as the window size. Desk top icons , butt ons, a[...]

28 Window s Basics Micros oft Internet Expl orer is a prog ram ca lled a browser that lets you v iew W eb sites a nd W eb pages on the Internet. Doub le-cl ick thi s icon to open the browser . Gate wa y has provided an e asily acce ssib le inter activ e guide c alle d HelpSpot ,d e s i g n e dt op r o v i d eh e l p inf ormation and let y ou quic k[...]

Abou t the Win dows en vironm ent 29 Windo w components When you do uble-click the icon for a drive, folder, document, or progra m a window opens on the desktop. This example shows Local Disk (C:) in My Compute r after double-clicking the Local Disk (C:) icon. Every program window looks a little different because each has its own menus, icons, and [...]

30 Window s Basics Using the Star t menu Y ou can start pro grams, open documents, customize your system, get help, search for files and folders, and more using the Sta rt menu. T o open the Start menu, click the Start button on the lower left of the W indows desktop. T he Start menu opens showing yo u the first level of menu items. When you mo ve [...]

Working w ith files and folde rs 31 W orking with files and f older s Y ou can orga nize your documents and programs to suit your preferences much like you would store information in a fil e cabinet. Y ou can store th ese files in folders and copy , move, and delete the information just as you would reorganize and throw away information in a file c[...]

32 Window s Basics About f olders and fil es Folders are much like the folders in a file cabinet. They contain files and other folders. Files are much like p aper documents – letters, spreadsheets, and instructions – that you keep on your comp uter . In fact, all information on a computer is stored in files. T o create a folder: 1 Double-c lick[...]

33 5 Using Y our Computer This chapter provides basic information about your Gateway computer . Read this chapter to find o ut how to: ■ Use the CD drive ■ Adjust the volume ■ Create, save, and print documents 07334.book Page 33 Friday, December 29, 2000 10:23 AM[...]

34 Using Your Co mpute r Using the CD dr ive Y ou can use your computer to enjo y a wide variety of multimedia fea tures, such as m aking record ings and li stening to au dio CDs. Inser t ing a CD T o insert a CD: 1 Press the CD drive eject button. The CD drive tray o pens. 2 Ins ert the C D in t he tr ay wi th th e la bel u p. CD dri v e CD drive [...]

Using the CD drive 35 . 3 Press the eject button again. T he CD drive tray closes. 4 Depending on the type of CD you inserted , a program opens, such as a n audio CD music player for music CDs or a program fo r program CDs. Find out more a bout how to work with a p articular program b y reading its online help, or by usin g HelpSpot. Important When[...]

36 Using Your Co mpute r Adjusting the v olume Y ou can use the volume c ontrols to adjust the overall volume a nd the volume of specific sound dev ices in your computer . Depending on the sound hardware installed in your co mputer , you may have additional volume controls available through the Start menu. T o adjust overall volume leve l: ■ Clic[...]

Working w ith document s 37 W orking with documents Whether you are creating a spreadsheet, writing a letter , or drawing a picture, you are working with a document (fil e). The basic methods of creating, sa ving, opening, and p rinting a docume nt apply to most progra ms. The following examples ill ustrate the concepts f or creating, saving, openi[...]

38 Using Your Co mpute r Saving a doc ument After you create a document, you need to s ave it if you want to use it later . T o save a document in Microsoft Word: 1 Sele ct File , then Save . The Save As dialog box op ens. 2 Select the fold er from the Sav e in dro p-down box, type the new file na me, then click Save . Opening a document T o v i e [...]

Working w ith document s 39 3 Find the file you want to o pen in the Look in drop-down box . 4 Double-cl ick the document f ile name . The document opens. Printing a d ocumen t T o print a document, you must have a printer connect ed to your computer or have access to a network printer . For more information a bout installing or usin g yo ur p rin [...]

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41 6 Using the Internet This chapter provides information about the Internet and the W orld Wide W eb, and tells you how to set up Gateway .net SM or America Online ® (AOL) Internet services so that you can send and receive e-mail and access other Internet resour ces. 07334.book Page 41 Friday, December 29, 2000 10:23 AM[...]

42 Using the Inte rnet Learning about the Internet The In tern et is a worldwide network of computers linked together to provide information to people everywhere. The two most popular services on the Internet are e-mail an d the W orld Wide W e b. Y ou c an access thi s network by connecting your computer to a telephone l ine and signing up with an[...]

Setting up an Internet a ccount 43 Setting up an Internet account Before you can view the in formation on the W ord W ide W eb, you need to set up an Internet account with an Internet S ervice Provider (ISP). If you have c h o s e n G a t e w a y . n e t o r A m e r i c a O n l i n e ( A O L ) a s a n I S P , f o l l o w t h e s e instructions to s[...]

44 Using the Inte rnet Using the W orld Wide W eb The W orld Wide W eb is a multimedia windo w to the Internet th at gives you access to millions of inf ormation sour ces. Information on th e W eb comes to you on We b p a g e s , w hich are elec tronic documents that you view usin g a W eb p age display p rog ram called a browser . There are many W[...]

Using th e World Wide Web 45 Connecting to a W eb site After you set up an accoun t with an Internet Service Provider (ISP) such as Gateway .net or AOL, you can access the many info rmation sourc es on the W orld Wide W eb. T o connect to a Web site: 1 Connect to your Internet account. Aft er the computer connects, the default opening page, your ho[...]

46 Using the Inte rnet Do wnloadin g files Down loadi ng is the process of transferring files from a computer on the Internet to your computer . T o protect your computer against viruses, make sure that you scan the files you download. For more information abo ut scanning for viruses, see “Protecting your comput er from viruses ” on page 50. T [...]

Usin g e-mai l 47 Using e-mail E-mail (electronic mail) lets you send messa ges to anyone who has an Internet connection and e- mail address. E-mail is a free servic e of your Internet accoun t. The Internet never closes, so you can send e-mail messages at any time. Y o ur e-mail messages arrive at most e-mail addresses in minutes. An e-mail ad dre[...]

48 Using the Inte rnet Chec king yo ur e-mail T o check your e-mail using Gateway .net or AOL: 1 Connect to yo ur Gateway .net or AOL account. 2 Click Read Mail . - OR - Click Read . For more i nformation about managi ng and organi zing your e -mail messages, see the online help in your e-ma il program. 07334.book Page 48 Friday, December 29, 2000 [...]

49 7 Maintaining Y our Computer This chapter provi des basic information a bout maintaini ng your computer hardware and software. Use the following table to set up the best maintenance schedul e. Maintena nce task Immedia tely after pu rchase Monthl y When n eeded Back up fil es X X Scan ha rd dr ive X X Defra gment hard driv e X X Check f or vir u[...]

50 Maintai ning Yo ur Compu ter Pr otecting y our computer fr om viruses A virus is a pro gram that attach es itself to a pro gram or data file on a comput er and then spreads from one computer to a nother . Viruses can damage data, cause computers to malf unction, and can disp lay annoy ing or offensiv e messages. Some viruses can go unnoticed for[...]

Optim izing and ma intaining yo ur data 51 Optimizing and maintaining y our data W indows provides several utilities you can u se to manage your hard drive space and keep y our hard drive running efficiently . Windo ws u tilities Scanning th e har d drive fo r err ors ScanDisk is a utility tha t examines t he hard drive for errors and file problems[...]

52 Maintai ning Yo ur Compu ter Using the Maintenance Wizar d The Mai ntenance Wizar d lets you schedule mainten ance tasks such as running Disk Def ragmente r an d ScanDisk and de leting unnecessary files. Window s maintenance Checki ng har d drive space In W indows, you can see a chart of the available hard d rive space. Bac king up files Backing[...]

Optim izing and ma intaining yo ur data 53 Running the Windo ws utilities using HelpSpot HelpSpot contains information a bout all of these W indows utilities and maintenance steps, along with instructions on ho w to use them. T o run Windows utilities: 1 Start HelpSpot. For i nstructions on how to start HelpSpot, see “HelpSpot” on page 20. 2 Un[...]

54 Maintai ning Yo ur Compu ter 3 For more information about a W indo ws Utilit y , as well as information on how to start the W indows Utilities, click the Uti lity topic y ou are interested in. 07334.book Page 54 Friday, December 29, 2000 10:23 AM[...]

55 8 Customizing Y our Computer This chapter provides in formation about customizi ng your computer by adding new ha rdware devices and changing settings in W indows. Yo u c a n : ■ Change screen and display setting s ■ Cha nge th e back grou nd and s cree n saver ■ Adjust the mous e settings ■ Install additional de vices 07334.book Page 55[...]

56 Custo mizing Yo ur Comput er Adjusting the screen and desktop settings Y ou can adjust the screen settings for brightness, contrast, and horizontal and vertical image position using the controls on the front of your monito r . For more information about these adjustments, see your monitor guide. Adjusting the color depth and screen area are two [...]

Adjusting t he scr een and desktop s ettings 57 Applying a color scheme A color scheme is a s et of colors that yo u can apply to your W indows environment . Y ou can cha nge the appearan ce of the desktop, windows, d ialog boxes, and other Windows compon ents by selecting a new colo r scheme. If you do not want to use the color schemes that Wind o[...]

58 Custo mizing Yo ur Comput er Adjusting y our setting s using HelpSpo t HelpSpot contains instru ctions for changing display setti ngs. T o adjust Windows settings: 1 Start HelpSpot. For i nstructions on how to start HelpSpot, see “HelpSpot” on page 20. 2 Under the Learning & Usin g section, click P ersonalizi ng F AQ . 07334.book Page 58[...]

Adjusting t he scr een and desktop s ettings 59 3 For more information about a W indows setting, as well as information on how to customize your settings, click the customizing topic you are interested in. 07334.book Page 59 Friday, December 29, 2000 10:23 AM[...]

60 Custo mizing Yo ur Comput er Changing the mouse settings Y ou can adjust the double-click speed, pointer speed, left-hand or right-hand configuration, a nd other mouse se ttings. T o change your mouse s ettings: 1 Click Start , then select Settings , then Control P anel . The Control Panel window opens. 2 If y ou do not se e th e Mouse icon, cli[...]

Power man agement 61 P o wer management Using Stand b y mode Computer equipment can account for a signif icant portio n of energy use in the home and offic e environment. Y o u may not wa nt to shut down your computer each time you leave it, especially if you plan to be away for only a short time. Win dows lets you use the Standby mode to conse rve[...]

62 Custo mizing Yo ur Comput er Changi ng po wer se ttings Y ou can change po wer managem ent sett ings, su ch as the pow er button function and power-saving timers, by chang ing power settings in W indows. Y ou can also adjus t power schem es, adjust ad vanced p ower settin gs, and enable Hibernate mode. Power scheme s (groups of power settings) l[...]

Power man agement 63 3 Double-c lick the Po wer Options icon. The Power Opt ions Properties dialog box opens. 4 Select a de fined power schem e from the drop-dow n list. - OR - Set the timers for System stand by , T urn off monitor , a nd T urn off h ard disks , then save your custom power scheme by clicking Save As and typin g in a name for the sc[...]

64 Custo mizing Yo ur Comput er 4 Click the Adv anced tab. 5 Change the settin gs, then save them by clic king OK . T o enable Hibernat e mode: 1 Click Start , then select Settings , then Control P anel . The Control Panel window opens. 2 If you do not see the P ower O ptions ic on, click view all C ontrol Panel op tio ns . 3 Double-c lick the Po w[...]

Power man agement 65 4 Click the Hibernate tab. 5 Sele ct the Enable hibernate supp ort check box, then click Apply . Hibernate mode is now an optio n you can select in the Advanced tab. 6 Click the Adv anced tab. 7 Sele ct Hibernate as one of the a dvanced power settings, then save the change s by clicki ng OK . 07334.book Page 65 Friday, December[...]

66 Custo mizing Yo ur Comput er About installing a printer , scanner , or other peripheral de vice Y our computer has one or more Universal Serial Bus (USB) co nnectors, serial ports, and parallel ports for connecting peripheral devices such as printers, scanners , and digi tal came ras to your com puter . USB ports are plug-an d-play , which means[...]

67 9 Restoring Software If your comput er is not working pr operly , try the following options to correct the problem: ■ T roubleshooting. For more information, see “T roubleshooting” on page 71 . ■ Reinstall the device drivers. For more information, see “R einstalling device drivers” o n page 68. ■ If the options above do not correct[...]

68 Rest oring S oftw are Reinstalling de vice drivers Device dr ivers are program s that control devices such as monitors, C D drives, and mod ems. Drivers t ranslate in formation b etween c omputer devi ces and progr ams. Drivers for your original computer hardware are installed at Gateway . Also, if you just reinstal led Wind ows, the device driv[...]

Reins tallin g Window s 69 Reinstalling Windo ws The Gatewa y PC Re cover y CD steps you th rough reinstalling W indows. It automatically reinst alls the hardware device drivers and some software. The remaining software is installed using the CDs that came with your computer . T o reinstall Windows: 1 Wi t h Disc 1 of the Gat eway PC Recovery CD in[...]

70 Rest oring S oftw are 7 Click Install . 8 Follow any additional on-screen instructions. Depending on the program you are reinstalli ng, you may only need to restart your computer t o complete the installa tion. However , if a setup wizard opens when you restart your computer , follow the on-screen instructions. T o reinstall a program from a CD:[...]

71 10 T r oubleshooting This chapter provides some solutio ns to common computer problems. Use the information to troubleshoot and correct typical hardware a nd software issues. If the suggestions in th is chapter do not correct the problem, see “Getting Help” on pa ge 19, for more information about how to get help. 07334.book Page 71 Friday, D[...]

72 Troubles hootin g Saf ety guidelines While troubleshooting y our computer , follow these safety guidelines: ■ Never remove your c omputer cover . ■ Do not attempt to open the monito r . T o d o so is extremely dangero us. Even if the power is disconn ected, energy stored in the monitor componen ts can be dangerous. Also, opening the monitor [...]

CD drive 73 CD drive The computer does not recognize the CD drive ■ Make sure the CD label is facing up , then try again. ■ T ry a different CD. Occasionally CDs are flawed and cannot be read by the CD drive. ■ Shut down and restart y our computer . ■ Clean t he disc. For inst ructions , see “Cleaning CDs” on page 74. ■ Reinstall the [...]

74 Troubles hootin g Cleaning CDs Clean CDs by wiping from the center to the edge, not aro und in a cir cle, using a pro duct made e speci ally fo r the pur pos e. Computer The computer will not star t ■ Make sure the power cable is connected to an AC power source and the computer is turned on. 07334.book Page 74 Friday, December 29, 2000 10:23 A[...]

File man ageme nt 75 File management A file was accidentall y deleted If the file was deleted at a DOS prompt, it cannot be restored. Har d drive Y ou receive an “Insufficient disk space” er ror m essage ■ Delete unnecessary files from the disk using Disk Cleanup. For more information, see “Using Disk Cleanup” on pa ge 51. ■ Empty th e [...]

76 Troubles hootin g Internet Y ou cannot connect to the Internet ■ Make sure your computer is connected to the telephone line and the telephone line has a dial tone. Use the Setup poster to make sure that the conne ctions have been mad e correctl y . ■ If you have the call wa iting feature on your telephone line, ma ke sure it is disabled. ■[...]

Keyboard 77 K eyboar d The keyboar d does not work ■ Make sure the keyboard cable is plugged in correctly . ■ T ry a keybo ard that you know works to make sure the keyboard port works. ■ Reinstall the keyboard device driver . For instructions, see “Reinstalling device drivers” o n page 68. ■ If you spilled liquid in the keyboard, turn o[...]

78 Troubles hootin g ■ If you have additional telephone services such as call waiting, ca ll messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled bef ore using the modem. Contact your telephone service to get the correct code to temporarily dis able the service. Also make sure the modem dialing pro pertie[...]

Mode m 79 Y ou cannot connect to the Internet ■ The ISP may be having tec hnical difficu lties. Contact your ISP technical support for help. ■ See if the mo dem works wi th a differe nt communic ations program. Th e problem m ay be with just one prog ram. Y our 56K modem does not connect at 56K Current FCC regulations restri ct actual data tran[...]

80 Troubles hootin g The modem is not recognized by the computer ■ Make sure the line connected to the modem is working an d plugged into the a pprop riate c onnecti on on the modem. Use the S etup po ster to make sure that the connectio ns have been made correct ly . ■ If the modem shares th e telephone line with anoth er device, make sure the[...]

Mode m 81 The modem is noisy when it dials and connects When your modem tries to c onnect to another modem, it b egins handshaking . Handshaking is a digita l “getting acquainted” conversation between the two modems th at establishes connection spe eds and communica tion protocols. Y ou may hear unusual ha ndshaking sounds when the mo dems firs[...]

82 Troubles hootin g Y ou receive an “Unab le to establ ish pr otocols” err or mess age ■ Reinstall dial-up net working and dial-up networking components. T o re instal l dial -up n etwor king: 1C l i c k Start , the n select Settings ,t h e n Contr ol P anel . The C ontrol P anel windo w opens . 2 Click/ Double- click A dd/Remove P rogram s [...]

Monitor 83 Monitor The screen area is not correct ■ Change the screen area from the Display Proper ties dialog box. For instructions to change the screen area, see “Adjusting the screen are a” on page 56. The computer is running b ut there is no displa y ■ Make sure the monitor is plug ged in and turned on. If the monitor is turned on, the [...]

84 Troubles hootin g Mouse The mouse does not work ■ Make sure that the mouse cab le is plugged in c orrectly . ■ T ry a mouse you know is working to make sure the mo use port works. ■ Shut down and restart y our computer . ■ Reinstall the device driver . For instructions, see “Reinstalling device drivers” on p age 68. The mouse works e[...]

Mouse 85 4 Remove an y dust, lint, or dirt from the mouse ball wit h a soft cloth. 5 Clean the mouse rollers with a cotton swab dipped in isopropyl alcoh ol. 6 Replace the mouse ball and lo ck the retaining ring in to place. 07334.book Page 85 Friday, December 29, 2000 10:23 AM[...]

86 Troubles hootin g Po w e r My system is turned on b ut nothing is getting po wer ■ If your system is plugged into a surge protector, make sure the surge protector is securely conne cted to an electrical outlet, switched on, and working properly . Plug a wo rking device, such as a lamp, into the outlet and turn it o n to test the outlet. ■ Ma[...]

Sca nDi sk 87 ■ If you print large files or many files at one time, you may want to add additional memory to the printer . Consult the printer documentat ion for instructions for adding additional memory . Y ou receive a “Printer is out of paper” err or m essa ge ■ After adding paper , make sure the printer is online. Most printers ha ve an[...]

88 Troubles hootin g Bef ore calling for tec hnical suppor t If you have a technic al problem with your c omputer , follow these recommendations before contacting Gateway technical supp ort: ■ Make sure that your compu ter is connected pro perly to a grounded AC outlet that is supp lying power . If you use a power strip, mak e sure that it is swi[...]

Tech nical su pport resou rce s 89 T echnic al suppor t resour ces Gat eway off ers a wid e r ange of cust omer s erv ice, t echnica l sup po rt, a nd information services. If you have questi ons or problems, contact the Gateway service that is most appro priate for your needs: Resource Service description How to reach A utomate d trou bleshoo ting[...]

90 Troubles hootin g Gatewa y .net AOL CompuSer ve Get suppor t for your ISP account. 877-247-20 51 (US) 800-827-63 64 (US) 888-265-43 57 (Canada) 800-848-89 90 (US) Sales , accoun ting, and warra nty Get inf or mati on abou t a va ilab le systems , pricing orders , bil ling statem ents , warr anty service, or o ther non -techn ical issue s. 800-84[...]

91 A Saf ety , Regulator y , and Legal Inf ormation Impor tant saf ety inf ormation Y o u r Gateway system is design ed and tested to meet the latest standards for s afety of information technology equ ipment. However , to ensure safe use of thi s product, it is important th at the safety inst ructions marked on the product and in th e documentati [...]

92 ■ If your system is fitted with a TV T uner , cable, or satellite receiver card, make sure that the antenna or cable system is electric ally grounded to provide some p rotect ion against voltag e surges and bu ildup of static charg es. Care during use ■ D o n o t w a l k o n t h e p o w e r c o r d o r a l l o w a n y t h i n g t o r e s t o[...]

93 Regulatory compliance statements United St ates u ser s FCC Part 15 This device ha s been tested and fou nd to com ply with the limits fo r a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against har mf ul int erference in a residential in stallation. This equip ment gene[...]

94 FCC part 68 (applicable to pr oducts fitted with USA modems) Y our modem complies with Part 68 of the Federal Communicati ons Commission (FCC) rules. O n the computer or modem card is a label that conta ins the FCC registr ation number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to the tel[...]

95 Canadian user s ICES-003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as s et out in the radio interference regu lations of Industry Canada. Le présent appareil nu mérique n’émet pas de br uits radioélectriques dép assant les limites applicables aux appare ils numériques de Cl[...]

96 Eur opean user s European direct ives This Informat ion T echnology Equipment has been test ed and found to compl y with the following European di rectives: ■ EMC Direct ive 89/336/EEC amen ding directive 92 /31/EEC & 93/6 8/EEC as per - EN 50081-1:19 92 according to EN 55022:1994 Class B EN 61000-3-2: 1995 or EN 60555-2 :1987 EN 61000-3-3[...]

97 Japanese use r s VC CI stat eme nt This equipment is in the Class B category (Informatio n T echnology Equipment to be used in a residential area or an adjacent area theret o ) and conforms to the standards set by the V oluntary Control Council for Inter ference by Information T echnology Equipment aimed at preventing radio interference in such [...]

98 A ustralia and New Zealand use r s EMI s tate ment This device ha s been tested and fou nd to com ply with the limits fo r a Class B digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Australian Communicati ons Authority and Radio Spectrum Managemen t Agency . New Zealand telecomm unication statement (f or[...]

99 Laser saf ety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, includin g IEC 825. The la ser devices in these co mponents are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need se[...]

100 Reference Groun ding compo nent 1 Elect ric service equip ment 2 P ower ser vice grounding electrode system (NEC Ar t 250, P ar t H) 3G r o u n d c l a m p s 4 Groundi ng conductor s (NEC Section 810-21) 5 Ant enna d ischarg e unit (NE C Secti on 8 10-2 0) 6G r o u n d c l a m p 7 Ant enna l ead-i n wire 2 1 5 3 7 6 4 Antenna and satellite gr o[...]

101 Notices Copy right © 2001 Gatew ay , Inc. All Rights Reser ved 4545 T own Centre Court San Diego, CA 92121 USA All Right s Reser ved This publication is protected by cop yright and all rights are reser ved. No part of it may be reproduced or transmitted by an y means or in any f orm, without pr ior consent in writing from Gatewa y . The inf or[...]

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103 Inde x A accessories safety precautions 92 advanced p ower settings 62 changi ng 63 applications. See programs B backup purpose of 52 when to back up 52 C CD cleani ng 74 inserting 34 CD driv e using 34 Client Care conta cting 89 tips before c ontactin g 88 comput er case back 3 front 2 controls adjusting v olume 36 monitor 56 sound 36 creating[...]

104 Web address 24 Web site 24 Gateway PC Re covery CD using to reinst all programs 69 using to reinst all Windows 69 gateway.your.wa y dial-up server 79 getting s tarted 14 H hard drive checking free spa ce on 52 help online 23 using 20 HelpSp ot 20 Getting Started 22 starting 20 videos 21 Hibernate m ode 62 hyperlinks 44 I Internet componen ts of[...]

105 S safety avoiding repeti tive strain 11 general p recautions 91 guidelines for troubleshooting 72 postu re 10 reducing eye strain 9 system setup 10 saving docum ents 38 ScanDi sk description 51 using to scan for hard drive error s 51 scanner installing 66 screen settings 56 sound adjusting v olume 36 muting 36 sound controls using 36 Stand by m[...]

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