Grandstream Networks GXP2020 manual

Grandstream Networks, Inc. GXP2020 6-line SIP Enterprise Phone GXP2020 User Manual www.grandstream.com Firmware Version 1.1.4.3 support @grandstream.com[...]

TABLE OF CONTENTS GXP2020 USER MANUAL WELCOME........................................................................................................................ ............................ 4 INSTALLA TION ................................................................................................................... .......................[...]

TABLE OF FIGURES GXP2020 USER MANUAL F IGURE 1: C ONNECTORS ON THE BOTTOM OF THE GXP2020 ............................................................................ 5 F IGURE 2: A TTACHING THE W ALL -M OUNT S PACERS ......................................................................................... 6 F IGURE 3: L OCATION OF THE FIXED HANGERS[...]

Welcome Your Grandstream GXP20 20 features a new sophisti ca ted design and is very easy to use. The GXP2020 combines advanced feature functionality with the latest technology to offer excellent audio q uality, ease of use, expandability, and broad interope rability with 3 rd party SIP platforms. It is ideal for the enterprise customer. This 6 line[...]

Installation E QUIPMENT P ACKAGING The GXP2020 phone package contains: 1) One GXP2020 Main Case er Adaptor C ONNE TING Y OUR P HONE are lo cated on the bottom of the device. Table 1: Definitions of th 2) One Handset rd 3) One Phone Co 4) One Universal Pow 5) One Ethernet Cable nd 6) One High Phone Sta 7) One Low Phone Stand s 8) Two Wall Mount Spac[...]

ALL OUNT XP2020 can be wall mounted. For pr oper wall mounting please place the two wall-mount spacers into ottom of the GXP2020 as show below: ching the Wall-Mount Spacers o position the phone on the wall, place two fixed hangers on the wall, hang the back of the phone on the xed hangers. om the handset cradle, rotate the tab and plug it W -M G th[...]

Figure 4: Wall Mounting the GXP2020 ` Handset Rest Tab Tab with extension Tab with extension up S AFETY C OMPLIANCES The GXP2020 phone co mplies with FCC/CE and vari ous safety st andards. The GXP2020 p ower adaptor is compliant with the UL standa rd. Only use the uni versal po wer adaptor provided with the GXP package. The manufacturer’s warrant[...]

Product Overview GXP2020 features 6 lines, each with an individu al SIP account and offers a large graphical LCD displa y, four (4) XML programmable soft keys, and seve n (7) program mable hard keys. It offers intuitive user interfaces, 5-way conferencing, 2 head set jacks, and thre e (3) adjustable po sitioning angles. Like the GXP2000, the GXP202[...]

Table 4: GXP2020 Technical Specific ations Lines 6 direct lines with independent SIP accounts, 7 p rogrammable speed dial keys 4 XML programmable soft-keys Protocol Support Support SIP 2.0, TCP/UDP/IP, PPPoE, RTP/RTCP, SRTP by SDES, HTTP, ARP/RARP, ICMP, DNS, DHCP, NTP/SNTP , TFTP, SIMPLE/PRESENCE protocols Support multiple SIP accounts and up to 1[...]

Using the GXP2020 SIP Enterprise Phone G ETTING F AMILIAR WITH THE LCD The GXP2020 has a dyn amic and customizable screen. The screen displays differently depending on whether the phone is idle or in use (active screen). Figure 5 illustrates the IDLE and ACTIVE screens. Figure 5: LCD in IDLE (on-hook) and ACTIVE (off-hook) mod e. Context Sensitive [...]

Table 5: LCD Button Definitions Key Button Key Button Defini tions LINE SELECTORS (6) Selects the phone line printed on its right-h and side. SIP PHONE LINES Displays the available ph one lines. Choose a phone line by pr essing the corresponding line selector on the left-hand side. DATE A ND TIME Displays the current date and time. Can be sy nchron[...]

Figure 6: Getting Familiar with Key Pad Message W aiting Indicator Voice M essage but ton Menu Keys Softkeys Speed Dial Butto ns (Programm able Buttons) Standard Keypad Send Button Hand Free Button Hold Button Graphical LCD screen Line 1-6 keys Dedicated buttons Phonebook button Table 7: GXP2020 Button Definitions Key Button Key Button Defini tions[...]

M AKING P HONE C ALLS H ANDSET , S PEA KERP HONE AND H EADSET M ODE Handset can be toggled b etween Speaker and Headset. To switch between Handset and Speaker/Headset, press the Hook Flash in the handset cradle or press the SPEAKER button. M ULTIPLE SIP A CCOUNTS AND L INES The GXP2020 can suppo rt up to 6 independent SI P acco unts. Each accoun t [...]

i. Hand-free option 1. Press the CALL RETURN soft-key ii. Hand-set option 1. Take the Handset off-hook 2. Press the CALL RETURN soft-key 4. U SING THE CALL HISTORY : To call the a phone number in the phone’s history When using the call history , the phone will use t he same SIP account as was used for the last call/call attempt. Thus, when return[...]

M AKI NG C ALLS USING IP A DDRESSES Direct IP calling allows two phone s to talk to each other in an ad hoc fashion without a SIP proxy. VoIP calls can be made bet ween two phones if: • both phones have public IP addres ses, or • both phones are on a same LAN/VPN u sing private or public IP addresses, or • both phones can be conne cted throug[...]

A NSWERING P HONE C ALLS R ECEIVING C ALLS 1. Incoming single call: Phone rings with selected rin g-tone. The corresponding account LINE flashes red. Answer call by taking Ha ndset/SPEAKER/Headset off hook or pressing SPEAKER or by pressing the corresp onding account LINE button. 2. Incoming multiple calls : When another call comes in while having [...]

5-W AY C ONFERENCING The GXP2020 can host conference calls and support s 5-way conference callin g. 1. Initiate a Conference Call :  Establish a connection with two or more parties  Press CONF button  Choose the desired line to join the conf eren ce by pressing the corresponding LINE button.  Repeat step 2 and 3 for all parties that you[...]

C ALL F EATURES The GXP2020 supports traditional and advanced telephony features including ca ller ID, caller ID w/name, call forward/transfer/park/hold as well a s intercom/paging and BLF. Table 8: GXP2020 Call Features Key Call Features *30 Block Caller ID (for all subsequent calls) *31 Send Caller ID (for all subsequent calls) *67 Block Caller I[...]

C ONFIGURATION G UIDE The GXP2020 ca n be configured in two wa ys. Firstly, using the Key Pad Confi guration Menu on th e phone; secondly, through em bedded web-co nfiguration menu. C ONFIGURATION W ITH K EY P AD To enter the MENU, press the round button. Navig ate the menu by using th e arrow keys: up/do wn and left/right. Press the OK button to c[...]

Display “ Configure ” Press Menu button to display the configuration selections: • Network. To enable/disable DHCP. To setup IP-address, Net mask and Gateway address • SIP To change SIP-server settings for primary account. • Audio • Upgrade In this menu setting regarding the firmware serve r and config server can be changed. It also ena[...]

Figure 7: Key Pad GUI Call Flow Grandstream Networks, Inc. GXP–2020 User Manual Page 21 of 32 Firmware 1.1.4.3 Last Updated: 06/2007[...]

C ONFIGURATION WITH W EB B ROWSER The GXP2020 embedded Web server responds to HTTP/HTTPS GET/POST requests. Emb edded HTML pages allow a u ser to configure the IP phone throug h a Web browser such as Microsoft’s I E or Mozilla Firefox. A CCESS THE W EB C ONFIGURATION M ENU To access the phone’s Web Config uration Menu • Connect the computer t[...]

Table 10: Device Configuration - Status Definitio ns Hardware Revision Hardware version number: Main Board, Interface Board MAC Address The device ID, in HEXADECIMAL format. IP Address This field shows IP address of GXP2020 Product Model This field contains the product model information. Software Version • Program: This is the main software (firm[...]

Advanced User configuration includ es not only the end user configuration, but also adva nced configuration such a s SIP configuratio n, Codec selection, NAT Traversal Setting and other mi scellaneous configuration. Table 12: Advanced User Configuration Page De finitions Admin Password Administrator password . Only the administrator can co nfigure [...]

Use # as Dial Key This parameter allo ws users to configure the “# ” key as the “Send” (or “Dial ”) key. If set to “Yes”, the “#” key will immediately send the ca ll. In this case, this key is essentially equivalent to the “(Re)Dial” key. If set to “No” , the “#” key is i n clud ed as part of the dial string. Local R[...]

DTMF Payload Typ e This parameter sets the payload type for DTMF using RFC2833. Default is 101 . Syslog Server The IP address or URL of System log server. This feature is espe cially useful for ITSPs. Syslog Level Select the ATA to report the log level. Default is NONE . The level is one of DEBUG, INFO, WARNING or ERROR. Syslog messages are sent ba[...]

I NDIVIDUAL A CCOUNT S ETTINGS The GXP2020 has 6 line appearan ces, each with an independent SIP account. Each SIP account requires its own configurat ion page. T heir configurations are identical. Table 13: SIP Account Configuration Page De finiti ons Account Activ e This field indicates whether the accou nt is active. The default value for the pr[...]

NAT Traversal This parameter activates the NAT traversal m echanism. If activated (by choosing “Yes”) and a STUN server is also specif ied, the phone performs according to the STUN client specification. Using this mode, the embedded STUN client detects if and what type of NAT/Firewall configuration is used. If the detected NAT is a Full Cone, R[...]

Force INVITE Session Timer can be ref reshed using INVITE method or UPDATE method. Select “Yes” to use INVITE method to refresh th e session timer. Enable 100rel PRACK (Provisional Acknowledgment) method enabl es reliability to SIP provisional respo nses (1xx series). Th is is required to support PSTN inter- networking.. Account Ring Tone There[...]

Software Upgrade & Customization Software (or firmware) up grades are completed via either TFTP or HTTP. The corre sponding configuration settings are i n the ADVANCED SETTINGS configuration page . F IRMWARE U PGRADE T HROUGH TFTP/HTTP To upgrade via TFTP or HTTP, select TFTP or H TTP upgrade method. “Upgrad e Server” needs to be set to a v[...]

DIRECTIONS TO CONFIGURE LOCAL TFTP : 1. Unzip the file and put all of them under the root directory of the TFTP server. 2. The PC running the TFTP server and the GXP2020 should be in the same LAN segment. 3. Go to File -> Configure -> Security to change the TFT P server's default setting from "Receive Only" to "Transmit On[...]

Restore Factory Default Setting WARNING: Restoring the Factory Default Setting will delete all configuration information of the phone. Please backup or pr int all the settings before you restoring factory default settings. Gran dstream is not responsible for resto ring lo st param eters and ca nnot connect to your VoIP service provider. DIRECTIONS [...]