HP (Hewlett-Packard) 14-B010US manual

HP Pavilion Sleekbook 14 and HP Pavilion Ultrabook 14 Maintenance and Service Guide[...]

© Copyright 2012 Hew lett-Packard Development Company, L.P. AMD and AMD Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Intel Centrino, Intel Core, and Pentium are trademarks of Intel Corporatio n in the U.S. and other countries. Micro [...]

Safety warning notice WARNING! To reduce the possibility of heat-related in juries or of ove rheating th e device, do not place the device dire ctly on your lap or obstr uct th e device air vents. Use th e device only on a hard, flat surface. Do not allow anot her hard surfac e, such as an adjoinin g optional print er, or a soft surface, such as pi[...]

iv Safety warning no tice[...]

Table of contents 1 Product description ............ ......... ........... ......... ......... .......... .......... ........... ........ ............ ... ............. ........ ......... .. 1 2 External component id enti fication ...... ......... ........ ........... ........ ........ .......... ........ ........... ........ ... ........... ......[...]

Top cover ................. .......... ......... ............ .......... ......... .......... ............ .......... ........ .......... ...... 43 Power button bo ard ....... ............ .................. ............... .............. ................ ................. ........ 45 Hard d rive ........ ......... ........... .......... ..........[...]

Hard driv e specific ations . .............. ......... ............ ........... ............ ............ ........... ............ ....... ......... ...... 85 8 Windo ws 8 – Ba cking up , restor ing, and recoveri ng ............... ...................... ......................... ............ ..... . 86 Creating recovery media an d backups .. ...[...]

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1 Product description Category Description Intel HM70 computer model Intel HM77 with internal graphics (UMA) computer model Intel HM77 with discrete graphics computer model AMD A68M computer model Product Name HP Pavilion Sleekbook 14 √√ √ √ HP Pavilion Ultrabook 14 √√ Processors 3rd Generation Intel® Core™ i5 processors: Intel Core [...]

Category Description Intel HM70 computer model Intel HM77 with internal graphics (UMA) computer model Intel HM77 with discrete graphics computer model AMD A68M computer model AMD A68M FCH chipset for use with computer models with AMD processors √ Graphics Supports HD Decode, DX11, and HDMI √√ √ √ Supports Optimus √ Internal graphics (UM[...]

Category Description Intel HM70 computer model Intel HM77 with internal graphics (UMA) computer model Intel HM77 with discrete graphics computer model AMD A68M computer model DDR3-1600 MHz Dual Channel sup port for use with computer models with 3rd Generation Intel Core processors √√ DDR3L-1600 MHz Dual Channel su pport for use with computer mo[...]

Category Description Intel HM70 computer model Intel HM77 with internal graphics (UMA) computer model Intel HM77 with discrete graphics computer model AMD A68M computer model ● 500 GB, 5400 rpm, 9.5 mm √√ √ √ ● 500 GB, 5400 rpm, 7.0 mm √√ √ √ ● 320 GB, 5400 rpm, 9.5 mm √√ √ √ ● 320 GB, 5400 rpm, 7.0 mm √√ √ √[...]

Category Description Intel HM70 computer model Intel HM77 with internal graphics (UMA) computer model Intel HM77 with discrete graphics computer model AMD A68M computer model External media card HP Multi-Format Digital Media Reader slot with push-push technology, supporting the following digital card formats: ● Secure Digital (S D) Memory Card ?[...]

Category Description Intel HM70 computer model Intel HM77 with internal graphics (UMA) computer model Intel HM77 with discrete graphics computer model AMD A68M computer model Intel AT-p Ready su pport √√ Operating system Preinstalled: ● Windows® 8 Professional 64 bit √√ √ √ ● Windows 8 Standard 64 bit √√ √ √ ● FreeDOS 2.0[...]

2 External component identification Display Component Description (1) WLAN antennas (2)* Send and receive wirele ss signals to communicate with wireless local area networks (WLANs). (2) Webcam light On: The webcam is in use. (3) HP TrueVision HD Webcam Records video, capt ures still ph otographs, and allows you to video conference and chat onli ne [...]

Top TouchPad Component Description (1) TouchPad light (not supported on Ub untu Linux) ● Amber: The TouchPad is off. ● Off: The TouchPad is on. (2) TouchPad on/off button (not supported o n Ubuntu Linux) Turns the TouchPad on or off. (3) TouchPad zone Moves the on-screen pointer and selects or activates items on the s creen. NOTE: The TouchPad [...]

Lights Component Description (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep (Suspend) state, which is an energy-saving mode. The computer shuts off power to the display and other unnee ded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the l[...]

Buttons and speakers Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep (Suspend) state, press the button briefly to exit tha t state. ● When the computer is in Hibernation, press the button down briefly to exit Hibernation. CAUTION: Pressing and hol[...]

Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key (for Windows computer models). (2) fn key Displays system information when pressed in combination with the esc key (for Windows computer models). (3) Operating system key For Windows computer models, returns you to the Star t screen from a[...]

Left side Component Description (1) Security cable slot Attaches an opti onal secur ity cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool i[...]

Right side Component Description (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep (Suspend) state, which is an energ y-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibe rnation is an energy-saving mode t hat uses[...]

Component Description (8) AC adapter light ● White: The AC adapter is connected an d the battery is charged. ● Blinking white: The battery has reached a low battery level. ● Amber: The AC adapter is connected and the battery is chargi ng. ● Off: The computer is using DC power. (9) Power connector Connects an AC adapter. 14 Chapter 2 Externa[...]

Bottom Component Description (1) Battery bay Holds the battery. (2) Battery lock Unlocks and locks the battery. (3) Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. [...]

3 Illustrated parts catalog Service label When ordering pa rts or requestin g information, provide the comput er serial numbe r and model description provided on the service la bel. The servic e label is lo cated on the bottom of the computer. NOTE: Your label may look slight ly different from the illust ration in this section. Item Description Fun[...]

Computer major components Item Component Spare part number (1) 35.6 cm (14.0 in), high d efinition (HD), WLED, SVA Brigh tView display assembly. T he display assembly is spared at the subcomponent level only. NOTE: For a full list of display spare parts, see Display assembly subco mponents on page 22 . (2) Keyboard , black finish (incl udes keyboar[...]

Item Component Spare part number ● For use in Canada 697904-DB1 ● For use in France, for use with comput er models with Intel processo rs 697904-051 ● For use in Germany, for use with computer models with Intel pr ocessors 697904-041 ● For use internationally, for use with com puter models with Intel processors 697904-B31 ● For use in Isr[...]

Item Component Spare part number ● For Windows 8 Professional 698494-601 ● For Windows 8 Standard 698494-501 ● For FreeDOS 2.0 698494-001 For use with computer models with Intel HM77 chipsets, i3-2377M p rocessors, and 1 GB of dedicated video memory: ● For Windows 8 Professional 698495-601 ● For Windows 8 Standard 698495-501 ● For FreeD[...]

Item Component Spare part number ● For Windows 8 Standard 698489-501 ● For Ubuntu Linux or Fr eeDOS 2.0 698489-001 For use with computer models with Intel HM70 chipsets and Ce leron 887 processors: ● For Windows 8 Professional 703413-601 ● For Windows 8 Standard 703413-501 ● For Ubuntu Linux or Fr eeDOS 2.0 703413-001 For use with compute[...]

Item Component Spare part number ● 320 GB, 5400 rpm 645193-005 Hard Drive Hardware Kit , not illustrated, (includes hard drive bracket and bracket screws, and cable) 697905-001 (11) WLAN module: ● Intel Centrino Wireless-N 2230 802.11 b/g/n 2×2 WiFi and Bluetooth 4.0 Combination Adapter, for use with computer models with Intel processors 67029[...]

Display assembly subcomponents Item Component Spare part number (1) Displ ay bezel 697907-001 (2) Displ ay Hinge Kit (includes left and right displa y hinges and br ackets) 697908-001 (3) 35.6 cm (14.0 in), HD, WLED , SVA BrightView flat display panel 698523-001 (4) Webcam/microphone module 697903-001 (5) Ante nna Kit (includes left and right wirel[...]

Miscellaneous parts Componen t Spare part number AC adapt er: ● 65 W AC adapter 693715-001 ● 65 W AC adapter (select models only) 707750-001 Power cord (3-pin, black, 1.83 m): ● For use in Australia 490371-011 ● For use in Argentina, for use with computer models with Intel processors 490371-D01 ● For use in Brazil, for use with comput er [...]

Spare part number Description 490371-202 Power cord for use in Brazil (black, 3-pin, 1.83 m), for use with computer models with Intel processors 490371-291 Power cord for use in Japan (black, 3-pin, 1.83 m) 490371-AA1 P ower cord for use in the People's Republic of China (black, 3 -pin, 1.83 m) 490371-AB1 Power cord for use in Taiwan (black, 3[...]

Spare part number Description 695192-001 4 cell, 37 Whr, 2.55 Ah Li-ion ba ttery 697901-001 Power button board (includes cable) 697902-001 USB board (includes cable and audio-out/audio-in jack) 697903-001 Webcam/microphone module 697904-001 Keyboard with black finish for us e in the United States ( includes cable) 697904-031 Keyboard with black fin[...]

Spare part number Description 697911-001 Display Panel Cable Kit (includes display panel cable and w ebcam/microphone module cable) 697912-001 Screw Kit 697913-001 Antenna Kit (includes left and right wireless antenna ca bles and transceivers) 697914-001 Fan 697915-001 Heat sink for use with computer models with a graphics subsystem with UMA video [...]

Spare part number Description 698494-501 System board for use with computer models with switcha ble discrete graphics, Intel HM77 chipsets, i3-3217U processors, 1 GB of dedicated video memor y, and Windows 8 Standard 698494-601 System board for use with computer models with switcha ble discrete graphics, Intel HM77 chipsets, i3-3217U processors, 1 [...]

Spare part number Description 703412-601 System board for use with computer models with U MA memory, Intel HM70 ch ipsets, Pentium 997 processors, and Windows 8 Professional 703413-001 System board for use with computer models with UMA memory, Intel HM70 chipsets, a Cele ron 887 processors, and Ubuntu Linux or FreeDOS 2.0 703413-501 System board fo[...]

4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to comple te the removal and re placement procedures: ● Flat-bla ded screw driver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sectio ns include some of the cons iderations[...]

Drive handling CAUTION: Drives are fragile components that must be handle d with care. To prevent damage to the computer, damage to a d rive, or loss of information, observe these precau tions: Before removing or inserting a hard dri ve, shut down the computer. If you are unsure whe ther the computer is off or in Hibernation, turn the computer on, [...]

Typical electrostatic voltage levels Relative hum idity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V Removing DIPS from Styrof[...]

Packaging and transporting guidelines Follow these groun ding guidelines whe n packaging and transporti ng equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts an d assemblies wi th conductive or approv ed containe rs or packaging. ● Keep ESD-sensitive parts in their conta [...]

Equipment guidelines Grounding equi pment must include eith er a wrist strap o r a foot strap at a grou nded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimu m of one megohm ±1 0% resi stance in the ground cords. To provid e proper ground, wear a strap snugl y against t[...]

Service label When ordering pa rts or requestin g information, provide the comput er serial numbe r and model number provided on the service label. The service label is located on the bottom of the compu ter. NOTE: Your label may look slight ly different from the illust ration in this section. Item Description Function (1) Product name The name aff[...]

Battery Description Spare part number 4 cell, 37 Whr, 2.55 Ah Li-ion battery 695192-001 Before disa ssembling the co mputer, follow these steps: 1. Shut down the computer. 2. Disconnect all ext ernal devices connected to the computer. 3. Disconnect th e power from the c omputer by firs t unplugging the power cord from the AC outlet and then unpl ug[...]

2. Reset th e batter y release l ock (2) to the locked position. Computer feet Description Spare part number Rubber Feet Kit 697906-001 The computer feet a re adhesive-backe d rubber pads. There are 5 rubber feet that att ach to the base enclosure in the locations illustrated below. 36 Chapter 4 Remova l and replacement procedures[...]

Display panel Description Spare part number Display bezel 697907-001 35.6 cm (14.0 in), HD, WLED, SVA BrightView flat display panel 698523-001 IMPORTANT: M ake special note of e ach screw and screw lock size and locatio n during removal and replacement. Before removing the display panel , follow these steps: 1. Shut down the computer. 2. Disconnect[...]

3. Remove the display bezel (4) . 4. Remove the four Phillips scr ews for the display panel. NOTE: Support the display pa nel as you lean the panel forward. 5. Move the panel toward the keyboard (1) . 6. Release the adhesive supp ort strip (2) that secures th e display panel cable connecto r to the display panel. 38 Chapter 4 Remova l and replaceme[...]

7. Disconnect th e display panel cab le (3) from the di splay panel, and then remove the panel (4) . Reverse this procedure to rep lace the panel. Keyboard NOTE: The keyboard spare part kit inclu des a keyboard cable. Description Spare part nu mber Black keyboard: ● For use in Brazil, for use with comput er models with Intel processors 697904-201[...]

Description Spare part nu mber ● For use in Thailand 697904-281 ● For use in Turkey, for use with comput er models with Intel processors 697904-141 ● For use in the United Kingdom, for use with co mputer models with Intel processor s 697904-031 ● For use in the United States 697904-001 IMPORTANT: M ake special note of e ach screw and screw [...]

2. Turn the compute r right-side up wi th the front toward you. Open the displa y and stand the computer on its ri ght side. Insert a thin tool through the keyboard a ccess hole. (The keyboard icon indicates the keyboa rd access hole.) Push firml y on the bottom of the keyboard until it disengages from the compute r. 3. Turn the compute r right-sid[...]

4. Gently slide your finge r along the top edge of th e keyboard to release th e keyboard clips. Lift up on the rear of the keyboard. 5. Tilt the keyboard forward (1) onto the palm rest. Release the zero insertion force (ZIF) connec tor (2) to which the keybo ard cable is attached, and then disconnect th e keyboard cable (3) from the system board. [...]

Reverse this procedure to insta ll the keyboard. Top cover NOTE: The top cover spare pa rt kit includes the TouchPa d support, TouchPad board and TouchPad cabl e. Description Spare part number Ruby red top cover 697920-001 Sparkling black top c over 698488-001 IMPORTANT: M ake special note of e ach screw and screw lock size and locatio n during rem[...]

2. Disconnect th e power butto n cable (1) and the TouchPad cable (2) . 3. Close the display and turn the computer upside down. 4. Remove the eight Phillip s screws from the bott om of the computer. 5. Turn the computer over and open th e display. 44 Chapter 4 Remova l and replacement procedures[...]

6. Gently lift aroun d the edges of the top cover (1) and lift to remove the top cover (2) . When replacing the top cover, be sure that the following co mponents are removed from the defective top cover and installed on the replacemen t top cover: ● Power button board and cable (see Power button board on pag e 45 ). Reverse this procedure to inst[...]

Remove the powe r button board: 1. Turn the top cover upside down, with th e front toward you . 2. Remove the Phillips screw (1) and tape that secure the powe r button board to the top cover. 3. Release the clips, lift the power button boa rd (2) , and carefully slide the power button cable out from the guides (3) to remove the po wer button bo ard[...]

Hard dr ive NOTE: The hard drive spare part kit do es not include t he hard drive cable , or hard drive bra cket and screws. Description Spare part number 9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA 1 TB, 5400 rpm 676521-005 750 GB, 7200 rpm 633252-005 750 GB, 5400 rpm 634250-005 640 GB, 5400 rpm 669300-005 500 GB, 7200 rpm 634925-005 500 GB, 5400 r[...]

Remove the hard drive: 1. Disconnect the USB cable on top of the hard drive from the computer. NOTE: If it is necessary to rep lace the hard dr ive cable, see System board on page 54 . 2. Remove the two Phillips screws (1) . Lift the hard drive (2) to remove and di sconnect the h ard drive cable (3) . 48 Chapter 4 Remova l and replacement procedure[...]

3. Remove the four Phillips screws (1) , and then remove the bracket (2) from the hard drive. To install a hard drive, reverse the remo val procedure. Component replacement procedures 49[...]

USB board/audio jack Description Spare part number USB boar d (includes cable and audio-out/audio-in jack) 697902-001 IMPORTANT: M ake special note of e ach screw and screw lock size and locatio n during removal and replacement. Before removing the USB board, follow these ste ps: 1. Shut down the computer. 2. Disconnect all ext ernal devices connec[...]

WLAN module Description Spare part number Intel Centrino Wireless-N 22 30 802.11 b/g/n 2×2 WiFi and Blueto oth 4.0 combination ada pter, for use with computer models with Intel processors 670290-005 Qualcomm Atheros AR9485 80 2.11 b/g/n 1×1 WiFi Adapter 675794-005 Qualcomm Atheros AR9565 80 2.11 b/g/n 1×1 WiFi and Bluetooth 4.0 Combina tion Adap[...]

Remove the WLAN mo dule: 1. Disconnect th e WLAN antenna ca bles (1) from the terminals on the WLAN module. NOTE: The 1/black WLAN ante nna cable is connected to the WLAN module 1/Main termin al. The 2/white WLAN antenna cable is con nected to the WLAN module 2/Aux termin al. 2. Remove the Phillips screw (2) that secures the WLAN module to the syst[...]

3. Remove the WLAN modu le by pulling the module awa y from the slot at an a ngle (3) . NOTE: The WLAN module is design ed with a notc h to prevent incorrect insta llation into the WLAN module socket. NOTE: If the WLAN ante nnas are not conne cted to the terminals on the WLAN module, the protective sleeves sho uld be installed on the a ntenna conne[...]

System board NOTE: The processor is included on the system board. The system board T hermal Material Kit, pa rt num ber 6805 71-001, includes rep lacement thermal paste and pads. Description Spare part number System boards suppo rting switchable discrete graph ics and Intel processors For use with computer models with Intel HM 77 ch ipsets, i5-3317[...]

Description Spare part number ● For Windows 8 Standard 698492-501 ● For Ubuntu Linux or FreeDOS 2.0 698492-001 For use with computer models with Inte l HM77 chipsets and i3-23 77M processors: ● For Windows 8 Professional 698493-601 ● For Windows 8 Standard 698493-501 ● For Ubuntu Linux or FreeDOS 2.0 698493-001 For use with computer model[...]

Before removing the system board, follow these steps: 1. Shut down the computer. 2. Disconnect all ext ernal devices connected to the computer. 3. Disconnect th e power from the c omputer by firs t unplugging the power cord from the AC outlet and then unpl ugging the AC adap ter from the comput er. 4. Remove the batt ery (see Battery on page 35 ). [...]

2. Remove the power connecto r bracket Phillips screw (1) and remove th e power connector bracket (2) . 3. Remove the two Phillips screws (3) that secure the system board to the b ase enclosure. 4. Lift the left side of the system board (1) until it rests at an angle . 5. Remove the system board by sliding it up and to the left at an angle (2) . Co[...]

6. Disconnect the power connector cable (3) . 7. Remove the hard drive cable : a. Turn the system board u pside down, with the fron t toward you. b. Disconnect the hard drive ca ble from the system boa rd. Reverse this procedure to insta ll the system board. 58 Chapter 4 Remova l and replacement procedures[...]

Memory module WARNING! To reduce the risk of electric shock and damage to the e quipment, unplug the power cord and remove all batteries be fore installing a memory module. CAUTION: Electrostatic discharge (ESD) can damage electronic componen ts. Before beginning any procedure, e nsure that you are discharged of static elec tricity by touching a gr[...]

3. Remove the memory module (2) by pulling it away from the slot a t an angle. CAUTION: T o prevent damage to the memory module, ho ld the memory module by the edges only. Do not to uch the compo nents on the me mory module. CAUTION: T o protect a memory module after removal, p lace it in an electrostatic-safe container. To replace the memo ry modu[...]

2. Press down on the left a nd right sides of the memory module (2) until the side retentio n clips snap back into p lace. 3. Reverse the previo us steps to repl ace the following items: ● System board ● WLAN ● USB board ● Hard drive ● Top cover ● Keyboard ● Battery ● Any external de vices and the AC ad apter Component replacement p[...]

RTC battery Description Spare part number RTC battery 697917-001 IMPORTANT: M ake special note of e ach screw and screw lock size and locatio n during removal and replacement. Before r emoving th e RTC bat tery, foll ow these s teps: 1. Shut down the computer. 2. Disconnect all ext ernal devices connected to the computer. 3. Disconnect th e power f[...]

mSATA solid-state drive Description Spare part number mSATA solid-state drive, 32 GB drive (for use with computer models with Intel Core processors, not supported on Ubuntu Linux) 698524-001 IMPORTANT: M ake special note of e ach screw and screw lock size and locatio n during removal and replacement. Before removing the mSATA solid state drive, fol[...]

2. Remove the Phillips screw (1) and slide out the mSA TA solid-state d rive (2) . NOTE: The drive tilts up to remov e. The drive is de signed with a notch to preven t incorrect installation into the mSATA drive socket. Reverse this procedure to install the mSATA drive onto a replacement system board. 64 Chapter 4 Remova l and replacement procedure[...]

PCH heat sink Description Spare part number PCH heat sink 699248-001 IMPORTANT: M ake special note of e ach screw and screw lock size and locatio n during removal and replacement. Before removing the PCH heat sink, follow these steps: 1. Shut down the computer. 2. Disconnect all ext ernal devices connected to the computer. 3. Disconnect th e power [...]

Heat sink Description Spare part number UMA graphics heat sink 697915-001 Switchable discrete graphics heat sink 697916-001 IMPORTANT: M ake special note of e ach screw and screw lock size and locatio n during removal and replacement. Before removing the heat si nk, follow the se steps: 1. Shut down the computer. 2. Disconnect all ext ernal devices[...]

2. Remove the heat sink. If you have an UMA graphics heat sink, go to ste p c. a. Loosen all of the ca ptive screw s (1) and (2) and then lift the switchable discrete graph ics heat sink (3) from the system board. CAUTION: To prevent damage to the cooling tubes, do no t lift the assembly by the cooling tubes. The tubes bend easily. b. Thoroughly cl[...]

c. Loosen the captive screws (1) and lift the UMA graphics heat sink (2) from the system board. d. Thoroughly clean the therma l connections (1) on the syste m board and the hea t sink (2) before replacing a heat sink onto a system board. 3. Reverse this pr ocedure to replac e the heat sink. Replace the thermal ma terial that ships wi th the replac[...]

3. Disconnect th e power from the c omputer by firs t unplugging the power cord from the AC outlet and then unpl ugging the AC adap ter from the comput er. 4. Remove the batt ery (see Battery on page 35 ). 5. Remove the keyboard (see Keyboard on page 39 ). 6. Remove the top cover (see Top cover on page 43 ). 7. Remove the ha rd drive (see Hard driv[...]

4. Remove the batt ery (see Battery on page 35 ). 5. Remove the keyboard (see Keyboard on page 39 ). 6. Remove the top cover (see Top cover on page 43 ). 7. Remove the ha rd drive (see Hard driv e on page 47 ). 8. Remove the U SB board (se e USB board/ audio jack on page 50 ). 9. Remove the WLAN (see WLAN mod ule on page 51 ). 10. Remove the system[...]

3. Disconnect th e power from the c omputer by firs t unplugging the power cord from the AC outlet and then unpl ugging the AC adap ter from the comput er. 4. Remove the batt ery (see Battery on page 35 ). 5. Remove the keyboard (see Keyboard on page 39 ). 6. Remove the top cover (see Top cover on page 43 ). 7. Remove the ha rd drive (see Hard driv[...]

Before removing the display assembly, follo w these steps: 1. Shut down the computer. 2. Disconnect all ext ernal devices connected to the computer. 3. Disconnect th e power from the c omputer by firs t unplugging the power cord from the AC outlet and then unpl ugging the AC adap ter from the comput er. 4. Remove the batt ery (see Battery on page 3[...]

CAUTION: Support th e display assembly wh en removing the followi ng screws. Failure to support the display assembl y can result in damage to the display assembly an d other computer componen ts. 1. Remove the four Phillips screw s from the display hinges (1) and lift the display assembly (2) . 2. If it is nece ssary to replac e the webcam/micropho[...]

c. Remove the webcam/microphon e module (2) . 3. Remove the two top screw s (1) and two b ottom screws (2) from th e display bracket and lift the display brackets (3) to remove them. 4. If it is necessary to replace the display panel cable : a. Gently remove the cable from the routing clips (1) . 74 Chapter 4 Remova l and replacement procedures[...]

b. Detach and release th e display panel cable (it is attached to the display enclosure wi th double-sided tape), and rem ove the cable (2) . 5. If it is necessary to replace the wi reless antenna cables and transceivers: a. Release the wireless antenna cabl es from the clips (1) built into the display enclosure. b. Release the wireless antenna tra[...]

IMPORTANT: M ake special note of e ach screw and screw lock size and locatio n during removal and replacement. Before removing the power connector, follow these steps: 1. Shut down the computer. 2. Disconnect all ext ernal devices connected to the computer. 3. Disconnect th e power from the c omputer by firs t unplugging the power cord from the AC [...]

5 Windows 8 – Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic In put/Output System (BIOS), controls co mmunication between all the input and output devices on the system (such as disk drives , display, keyboard, mous e, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the sta rtup [...]

Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an u nsuccessful installation, downlo ad and install a BIOS update only when the computer is connected to reliabl e external power u sing the AC adapter. Do not d ownload or install a BIO S up date while th e computer is runn ing on battery power, docked in an option[...]

Using System Diagnostics System Diag nostics a llows you to run diagn ostic te sts to dete rmine if t he computer hardware is functioning properly. To start System Diagnostics: 1. Turn on or restart the computer, quickly press esc , and then press f2 . 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: I[...]

6 Ubuntu Linux – Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic In put/Output System (BIOS), controls co mmunication between all the input and output devices on the system (such as disk drives , display, keyboard, mous e, and printer). Setup Utility includes settin gs for the types of periphera ls installed, the startup[...]

Displaying system information 1. Start Setup Utility. 2. Select the Main menu. System information such as the system time and da te, and identificatio n information about the compu ter is displaye d. 3. To exit Setup Utility witho ut changing any settings, use the ar row keys to sele ct Exit > Exit Discarding Change s , and then pres s enter . R[...]

Updating the BIOS Updated versions of the BIOS ma y be avail able on the HP we bsite. Most BIOS update s on the HP website are packaged in compresse d files called SoftPaqs . Some download packa ges contain a file named Read me.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determi[...]

NOTE: After a message on the screen rep orts a su ccessful installation, you can delete the downloaded file fro m your hard drive. Using Advanced System Diagnostics Advanced System Diag nostics allows you to run dia gnostic tests to de termine if the computer hardware is functioning properly. The following di a gnostic tests a re available in Ad va[...]

7 Specifications Computer specifications Metric U.S. Dimensions: Width 34.7 cm 13.67 in Depth 23.8 cm 9.37 in Height (front to back) 2.1 cm .83 in Weight: 1.8 kg 3.96 lbs Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W Temperature Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F Nonoperatin[...]

35.6 cm (14.0 in), di splay specifications Metric U.S. Dimensions Width 32.4 cm 12.8 in Height 19.3 cm 7.6 in Diagonal 35.6 cm 14.0 in Number of colors 262K (6 bit) Contrast ratio 500:1 (typical) Brightness 200 cd/m 2 (nits) (typical) Backlight WLED Total power consumpt ion 3.2 W (max) Viewing angle ±45° horizontal, +15° up & -35° down vert[...]

8 Windows 8 – Backing up, restoring, and recovering Your computer includes t ools provided by HP and the operating system to help you safeguard your information and re trieve it if you ever need to . These tools wi ll help you re turn your compu ter to a proper working state or even back to the original factory state, all with simple ste ps. This[...]

choose to reset the computer by reinstallin g Windows or choose to recover using HP Recovery Manager. NOTE: File History is not en abled by default, so you must turn it o n. For more information and step s for enabling Wi ndows File History, see Wi ndows Help and Support. From the Start screen, type h , and then select Help and Support . Creating H[...]

Restore and recovery There are several options for re covering your system. Choose the method that best matches your situation and leve l of expertise: ● If you need to restore your p e rsonal files and data, you can use Windows File History to restore your information from the backups you created. For more information and ste ps for using File H[...]

Using Windows Refresh fo r quick and easy recovery When your computer is not work ing properly and you need to regain system stability, the Windows Refresh option allo ws you to start fres h a nd keep what is importan t to you. IMPORTANT: Refresh re moves any traditional applications that were not origina lly installed on the system at the factory.[...]

3. Click Change PC setting s in the bottom-right corne r of the scre en, and then sele ct General from the PC settings screen. 4. Under Remove everythi ng and reinstall Windows , select Get started , and follow the on- screen instructions. Recovering using HP Recovery Manager HP Recovery Manager software a llows you to recov er the co mputer to its[...]

Using HP Recovery media to recover You can use HP Recovery media to recover the or iginal system. This method can be used if your system does not have an HP Reco very partition or if the hard drive is not working proper ly. 1. If possible, bac k up all personal files. 2. Insert the first HP Recovery disc you created into the optical drive on your c[...]

9 Ubuntu Linux – Backing up, restoring, and recovering Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you sh ould continue to back u p your system on a re gular basis to maintain a reasonably current backu p. Performing a system recovery The Deja Dup Re store Tool allows you to repa [...]

To create the r estore image: 1. Click the System menu icon at the far right of th e top panel, and then click Sy stem Settings > Backup . 2. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup location , and select the USB device from the drop-d own list. NOTE: If the USB device is not listed in the[...]

3. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup Location , and select Ubuntu One from the drop-down list. 4. Select Overview from the pan el on the le ft side of the window, an d then click Back Up Now . NOTE: The first time you backup your files to Ub untu One, you will need to crea te an accoun[...]

10 Power cord set requirements The wide-range input fe ature of the computer perm its it to operate from any line voltage from 100 to 120 V ac, or from 2 20 to 240 V ac. The 3-conductor powe r cord set included wi th t he compu ter meets the requirements for u se in the country or region where the e quipment is purchased . Power cord sets for u se [...]

Requirements for specific countries and regions Country/region Accredited agency Applicable note nu mber Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zeal and[...]

Country/region Accredited agency Applicable note nu mber The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor , 0. 75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the ce rtif ication mark of the agency responsible for evaluation in the countr y or region where it will be used. 2. [...]

11 Recycling When a battery has reached the end of its use ful life, do n ot dispose of the ba ttery in general household waste. Follo w the local laws a nd regulatio ns in your area for battery disposal. HP encourages customers to recycle us ed electronic hard ware, HP original print cartridges, and rechargeable batteries. For more informatio n ab[...]

Index A AC adapter lights 14 spare part number 23, 24, 28 action keys identifying 11 Advanced System Dia gnostics using for Ubuntu Linux computer models 83 antenna remov al 75 spare part number 22, 26, 71 Antenna Kit spare part number 22, 26, 71 applications key, id entifying 11 audio, product description 4 audio-in (microphone) jack 12 remov al 50[...]

F factory settings, restoring for Ubuntu Linux computer models 81 fan remov al 68 spare part number 21, 26, 68 feet locations 36 spare part number 21, 25, 36 fn key, identifying 11 G graphics, pr oduct description 2 grounding guide lines 30 guidelines equipment 33 grounding 30 packaging 32 transporting 32 workstation 32 H hard drive precautions 30 [...]

ports HDMI 13 USB 2.0 12 USB 3.0 13 ports, product description 5 power button bo ard remov al 45 spare part number 18, 25, 45 power button, identifying 10 power connector remov al 75 spare part number 21, 26 spare part numbers 75 power connector, identi fying 14 power cord requirements for all countries 95 requiremen ts for specific countries and r[...]

selecting for Ubuntu Linux computer models 80 starting for Ub untu Linux computer models 80 slots Digital Media 13 security cable 12 speaker assembly remov al 69 spare part number 21, 26, 69 speakers spare part number 21, 26, 69 speakers, identifying 10 specifications computer 84 display 85 hard drive 85 supported discs recovery for Windows 8 compu[...]