HP (Hewlett-Packard) 20-Feb manual

hp sur estor e tape libr ar y 2/20, 4/4 0, 6/6 0, 8/80, and 10/100 ser i es user ’s guide[...]

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2/20, 4/40, 6/60, 8/80, and 10/100 series hp sur e sto r e t a pe libr ary user g u id e Product Number: C9521-90002 Edition 5 June 2002 © 2002 Hewlett-Packard Company[...]

2N o t i c e hp surestore ta pe libr ary Notice This document contains information that is pr otected b y copyr ight . All r ights ar e reserv ed. No part of this document may be photocop ied , r eproduced , or translated into another language. T he information contained in this doc ument is sub ject to change w ithout noti ce. Ty p o g r a p h i c[...]

hp sure stor e tape library Rev ision History 3 Glossary Glossary: Includes technical terms used in this manual. Re vision History Edition 1 June 199 9: C7 200-90000 Initial release. Edition 2 April 2000: C7 200-90011 Updated Fibre Channel , remote management card, and front panel information. Edition 3 December 2000: C9 5 21-90000 Added the reader[...]

4 Updates hp surest ore tape lib rary[...]

5 Notice 2 Typographical Conventions and Terms 2 In This Manual 2 Revision History 3 Updates 3 Chapter 1 Installing the Library 11 Chapter Overview 1 1 Identifying Product Compo nents 12 Choosing a Location 1 4 Installing the 2/20, 4/40 & 6/6 0 Series Libraries into a Rack 17 Tools and Parts 17 Rackmounting the Library 19 Preparing the Host for[...]

6 Chapter Overview 59 Front Panel Overvi ew 60 Status Bar 61 Nesting 63 Understanding the Menu Structure 64 Using Tapes 65 Mixed Media 66 Media Migrati on 67 HP Library & Tape Tools 67 Service Provid er 68 Using HP Ultrium Cartr idges 69 Maintaining Ultriu m Cartridges 69 Write-Protecting Ultrium Cartridges 70 Using Ultrium Cartridge Bar Code L[...]

7 Management Programs 98 Configuring the Remote Manageme nt Card 99 Retrieving Information about th e Remote Management Card 101 Configuring the Library for Fibre Channel 102 Configuration 102 Retrieving information about Fibre Channel 105 Setting SCSI IDs 106 Setting the Date and Time 108 Retrieving Library Information 110 Library Information 110 [...]

8 Removing and Replacing Cards 160 Removing a Card 160 Replacing a Card 161 Removing and Replacing Drive Modules 162 Unloading a Tape from a Drive 162 Taking a Drive Offline (for on-l ine drive rep lacement only) 162 Removing a Drive Module 163 Installing a Drive Module 165 Removing and Replacing the Power Supply 167 Removing the Power Supply 167 R[...]

9 Registering Your Product 19 6 Support Services 197 SupportPacks 197 Service Contra cts 199 Backup Software Supp ort 201 Contacting HP Customer Support 202 Information Needed for Support 202 Telephone Support 203 North and South Amer ica 203 European Customer Support Centers 204 Asia Pacific Customer Support Centers 205 Elsewhere 206 Warranty Info[...]

10[...]

Chapter O vervi ew 11 Installing the Library Chapter Over vie w This chapter describes the following: ■ Identifying Pr oduc t Components on page 12 ■ Choosing a Location on page 14 ■ Installing the 2/20, 4/40 & 6/60 Series Libr aries into a Rac k on page 17 ■ Preparing the Host for Installation on p age 31 ■ Connecting and P owering o[...]

12 I dentifying Product Components Chapter 1 Identif ying Pr oduc t Components The com ponents listed in T able 1 may be suppli e d with the libr ar y , depending on the libr ar y configur ation . Note Visit http://ww w .hp .com/go/support f or additional inf orma tion on the HP Libr ary & T ape T ools diagnostic utility , backup software compa[...]

Chapter 1 Identifying Product Components 13 Chapter 1 Fig u re 1 Accessor ies Note Y our c able s may l ook differ ent f rom t hose in Figu re 1 . Cable types vary depending on library model. 11 Re gulat ory Insert Con tains saf ety and r egulat ory infor mation . 12 Quic k setup pos ter Ove r vi e w of inst allatio n and conf igur ation pr ocedur [...]

14 C hoosing a Location Chapter 1 Choosing a Location Choose a loc ation that me ets the cr iteria listed in T abl e 2 . F or additional spe cificatio ns, refer to Technical Specifications on page 181. T able 2 Location Cr iteria R oom t empe ratu r e 10-35º C (5 0 -9 5º F) Po w e r s o u r c e ■ A C po wer v olta ge: 100-12 7 V or 20 0- 2 40 V[...]

Chapte r 1 Choosing a Location 15 Chapter 1 Clea rance 2/20, 4/40, and 6/60 ser ies s tan d-alo ne conf igur ati ons — loca ted on or belo w a tabl e: Bac k: 5 6 cm (2 2 in) f or cooling an d servi ce. F ront: 86 cm (34 in) for oper ator access. Sides: 56 cm (2 2 in) for remo val of the external cov er . 2/20, 4/40 , and 6/6 0 ser ies r ackm ount[...]

16 C hoosing a Location Chapter 1 Rac k l o c a t io n r equirements F or 8/80 and 10/100 serie s libr arie s only . Ref er to th e Rack S ystems User’s Ma nual (incl uded with the acc essory kit or av ailable at http://w w w .hp .com/rac ksolutions ) fo r m ore i n form a ti on o n installing the r ack . This infor mation in clud es: using the a[...]

Chapter 1 Installing th e 2/20, 4/40 & 6/60 Series Libraries into a Rack 17 Chapter 1 Installing the 2/20, 4/40 & 6/60 Series L ibrar ies into a Rac k The instr uctions in this sectio n appl y to 2/20, 4/40, and 6/60 ser ies libr ar ies moun ted in a st andar d 19-inch r ack w ith a depth be tween 2 4 and 34 inc hes . Caution Make sur e tha[...]

18 Installing the 2/20, 4/40 & 6/60 Ser ies Libraries into a Rack Chapter 1 Fig u re 2 Rack Kit P ar t s Note The r ack kit include s extr a trim b r ack ets. The smalle r flush-mount tr im br ack ets ar e used with f lush-mount r acks. T he lar ger trim br acke ts are typ icall y used w ith older HP rac ks that have a 5 5mm beze l depth . 1 2 [...]

Chapter 1 Installing th e 2/20, 4/40 & 6/60 Series Libraries into a Rack 19 Chapter 1 Rackmounting the Library WA R N I N G Befor e you begin, low er the rack ’ s leveler f e et with the op en- ended w r ench, and e xtend the r ack ’s anti-tip foot . F ailure to e xtend t he anti-tip f oot could r esult in pers onal inj ur y or damage to th[...]

20 Installing the 2/20, 4/40 & 6/60 Ser ies Libraries into a Rack Chapter 1 Fig u re 3 Clip Nut P lacement (2/20 Ser ies) Fig u re 4 Clip Nut P lacement ( 4 /40 Ser ies) # # # # # # # # # # # # # # # # # # # # # # # # Fro n t B a c k # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # a b Fro n t Back[...]

Chapter 1 Installing th e 2/20, 4/40 & 6/60 Series Libraries into a Rack 21 Chapter 1 Fig u re 5 Clip Nut P lacement (6/60 Ser ies) 2 . Align the upper (black) rail with the top two clip nuts and lo osely install a scr ew int o e ach clip n ut . Slide the r ail out so that it eq uals the rac k depth , and attach to the back clip nu ts. T o allo[...]

2 2 Installing the 2/20, 4/40 & 6/6 0 Series Libr aries into a Rack Chapter 1 3. Align the low er (black/ silver ) rail with the low er two clip nuts, and loosely install a scr ew into eac h clip nut . (See Fig u re 6 .) a . Sli de the r ail so that it equals the r ack dep th , and loose ly install the scr ews. b. Ti g h t e n a ll sc rew s t o[...]

Chapter 1 Installing th e 2/20, 4/40 & 6/60 Series Libraries into a Rack 23 Chapter 1 4. Inst all the libr ary . WA R N I N G The m ajo rity of the w ei ght is near t he back o f the lib rary . Use appr opr iate f orce w hen lifting the lib r ar y , while ensur ing the libr ar y r emains le vel to a vo id ov erturning . Note To re d u c e t h e[...]

24 Installing the 2/20, 4/40 & 6/60 Ser ies Libraries into a Rack Chapter 1 4/40 and 6/60 Series L ibraries: Use a mechanical lift that is r ated to the wei g ht of the libr ary , and follo w the steps below to install the library . a . Br eak awa y the edges of the pac king mater ial at the bottom of the libr ar y . b . Use the str aps to ease[...]

Chapter 1 Installing th e 2/20, 4/40 & 6/60 Series Libraries into a Rack 25 Chapter 1 WA R N I N G Do not mov e the libr ar y with out additi onal help or an appropr iately rated lif t device. The 2/2 0 series li brary weighs 40 kg (8 7 lb). The 4/40 ser ies libr ary weighs 7 5 k g (165 lb). The 6/60 se ri es library w eig hs 104 kg ( 24 9 lb) [...]

2 6 Installing the 2/20, 4/40 & 6/60 Series L ibraries into a Rack Chapter 1 4/40 and 6/60 Series L ibraries: a . Ensure acce ss to the top o f the libr ary . If necessary , push the lib r ar y to the ser vice pos it ion to a cc ess the top cover . Do not pu sh the libr ar y past the latch stop tabs. b . R emov e the left bac k scr ew f r om th[...]

Chapter 1 Installing th e 2/20, 4/40 & 6/60 Series Libraries into a Rack 27 Chapter 1 7 . Insert tr im br ackets in to the slots on each si de of the library ( Fig u re 11 through Fig u re 1 3 ). Fig u re 11 Tr i m B r a c k e t s ( 2 / 2 0 S e ri e s ) Note The r ack kit includes e xtra tr im brac kets . The smalle r flush-mo u nt tr im br ack[...]

28 Installing the 2/20, 4/40 & 6/60 Ser ies Libraries into a Rack Chapter 1 Fig u re 12 Tr i m B r a c k e t s ( 4 / 4 0 S e r i e s ) Note The r ack kit include s extr a trim b r ack ets. The smalle r flush-mount tr im br ack ets ar e used with f lush-mount r acks. T he lar ger trim br acke ts are typ icall y used w ith older HP rac ks that ha[...]

Chapter 1 Installing th e 2/20, 4/40 & 6/60 Series Libraries into a Rack 29 Chapter 1 Fig u re 13 Tr i m B r a c k e t s ( 6 / 6 0 S e r i e s ) Note The r ack kit includes e xtra tr im brac kets . The smalle r flush-mo u nt tr im br ack ets ar e used with f lush-mount r acks. T he lar ger trim br ackets ar e t ypi cally used with olde r HP rac[...]

30 Installing the 2/20, 4/40 & 6/60 Ser ies Libraries into a Rack Chapter 1 8. Open th e tape dr aw ers and ti ghten the s cr ew s to secur e the libr ary into place ( Fig u re 1 4 ). — For tr im br ack ets, tight en the ex isting thumbsc re ws. — For f lushmount br ack ets, use two 10-32 x . 50 scr ews . Note The dr aw ers ma y be ke y loc[...]

Chapter 1 Preparing the Host for Installation 31 Chapter 1 Prepar ing t he Host for Installation Install the S CSI host bu s adapter car d( s) and compatible dri ver(s) . Ref er to the host computer u ser ma nual and host bus adapter car d instructions, and f ollow the se gener al pr ocedur es: ■ When the host is po wer ed on, install so ft war e[...]

3 2 Connec ting and P ower ing on the Library Chapter 1 Connecting and P o werin g on th e Libr ar y This secti on includ es info rmat ion and illu str ations f or the follo wing: ■ L ibr ary back pane l ■ S CSI ca bling connecti ons ■ F ibre Channel cabling connections Note The f igu r es in this s ecti on dep ict 2/20 , 4/40, 6/ 60, 8/ 80, [...]

Chapter 1 Connecti ng and P owering on the Library 33 Chapter 1 Libr ar y Bac k P anel Fig u re 15 Libr ary Back P anel F eatures DRV DRV 9 DRV DRV 10 10 DRV DRV 7 DRV DRV 8 DRV DRV 5 DRV DRV 6 DRV DRV 3 DRV DRV 4 DRV DRV 1 DRV DRV 2 7 7 7 7 7 1 4 3 2 1 4 5 1 1 5 1 1 5 1 5 6 1 4 4 4 2/20 2/20 4/40 4/40 8/80 8/80 6/60 6/60 10/100 10/100 1 V acant sl[...]

34 Connec ting and P ower ing on the Library Chapter 1 SCSI Cable Connec tions Note Re fer t o Fibre Channel Cable Connections on page 41 if the libr ar y is confi gur ed wit h F ibre Ch annel. This secti on illustr ates a standard S CSI configur ation that pr oduces a high lev el of data sto rage perfor manc e (one SCS I host bus adapter car d for[...]

Chapter 1 Connecti ng and P owering on the Library 35 Chapter 1 6. C o n n e c t a c a t e g o r y 5 e t h e r n e t c a b l e f ro m t h e re m o t e m a n a g e m e n t c a rd to an activ e net wor k p ort (see Using the Remote Manag ement Card on page 9 6) . Note The A C pow er cord is the libr ar y’s main A C di sconnect de vi c e and mus t b[...]

36 Connec ting and P ower ing on the Library Chapter 1 Fig u re 16 2/20 Se ri es S CSI C able C onnecti ons 1H o s t ( u s e r c o n f i g u r e d ) 2 R emot e management car d LAN connecti on 3 Appropriate 68-pin SCSI terminator 4 Jumpe r cable w ith SCS I 68-pin connecto rs 5 SC SI cable fr om dri ve 1 to hos t 6 SC SI cable fr om dri ve 2 to hos[...]

Chapter 1 Connecti ng and P owering on the Library 3 7 Chapter 1 Fig u re 17 4/40 Se ri es S CS Ca ble Con nect io ns 56 4 3 2 1 LAN 3 8 7 1H o s t ( u s e r c o n f i g u r e d ) 2 R emote management car d L AN connection 3 Appr opriate 6 8-pin SCSI ter minator 4 Jumper cable w ith SC SI 68-p in c onnector s 5 S CSI cable fr om dri ve 1 to host 6 [...]

38 Connec ting and P ower ing on the Library Chapter 1 Fig u re 18 6/60 Series S CS Cable Connections 10 56 4 3 2 1 LAN 3 8 7 9 1 Host (use r configur ed) 6 SC SI cable f r om dri ve 2 t o host 2 Rem ote manageme nt car d L AN connection 7 SC SI cable fr om dr ive 3 t o host 3 Appropr iate 68-pin SCSI ter m inator 8 SCSI cable fr om driv e 4 to hos[...]

Chapter 1 Connecti ng and P owering on the Library 3 9 Chapter 1 Fig u re 19 8/80 and 10/100 Ser ies S CSI C able C onnecti ons DRV DRV 1 DRV DRV 2 DRV DRV 3 DRV DRV 4 DRV DRV 5 DRV DRV 6 DRV DRV 7 DRV DRV 8 DRV DRV 10 10 5 6 3 4 3 2 LAN LAN 1 3 3 3 7 9 11 11 3 12 12 13 13 14 14 10 10 8 DRV DRV 9[...]

40 Conn ecting and P owering on the Library Chapter 1 T able 3 8/80 and 1 0/1 00 Series SCS I Ca ble Connec tions 1H o s t ( u s e r c o n f i g u r e d ) 2 Remo te management car d L AN connection 3 Appr opriate 68-pin S CSI terminator 4 SCS I cable fr om the library contr oller ca r d to dri ve 1 5 Host SCSI cable to d ri ve 1 6 Host SCSI cable t[...]

Chapter 1 Connecti ng and P owering on the Library 41 Chapter 1 Fibr e Channel Cable Conn ec tions The r e ar e sev eral F ibr e Channel cabling options . Fi g u re 2 0 pr ovi des a n ove r vi ew . Note When usin g hubs or switc hes, consu lt the user documentation for those pr oducts. F or detailed inform ation on HP supported topo log ies, refer [...]

4 2 Connec ting and P ower ing on the Library Chapter 1 The f ollo wing s teps illu str ate a F ibre C hannel connecti on between the host , hub or swit c h , and libr ary . R efe r to Fig ure 22 on page 45 thr ough Fig u re 25 on page 4 8 , and connec t the libr ary as f ollo ws: 1. Ensur e that the library and host ar e inactiv e, and the libr ar[...]

Chapter 1 Connecti ng and P owering on the Library 43 Chapter 1 f . Connect t he F ibre Channe l cable(s) to the host , hub , or sw itch . If necessary , connect the F ibr e Channel cable t o the GBIC pr ov ided bef ore connecting t o the host , hub , or sw itch . Fig u re 21 Connecting F i br e Channel Cables to the GB IC Caution Th e F ibr e Chan[...]

44 Conn ecting and P owering on the Library Chapter 1 7. For 8/80 and 10/100 Series Libr aries : Conn ect the po wer c or ds on the r ack to a po we r outl et on eac h library lev el. For 2/20, 4/40, and 6/60 series librar ies, skip to th e next step . 8. Connec t the po wer cor d(s) fr om the libr ary to a gr ounded pow er r e ceptacle , and p ow [...]

Chapter 1 Connecti ng and P owering on the Library 45 Chapter 1 Fig u re 22 2/20 Se ri es F ibr e Ch anne l Con nect io ns 2 1 8 5 4 4 3 LAN 7 6 1 Hosts (u ser confi g ur ed) 5 S CSI cabl e fr om the libr ary contr oller car d to dr iv e 1 2 Hub or sw itch 6 S CSI cable f rom bus 1 on t he F ibre C hannel contr oller to dri ve 1 3 R emot e manageme[...]

46 Connec ting and P ower ing on the Library Chapter 1 Fig u re 23 4/40 Se ri es F ibr e Ch anne l Con nect io ns 2 1 4 10 9 8 5 4 3 LAN 7 6 1 Hosts (u ser configur ed) 6 SC SI cable f r om bus 1 on the F ibr e Channel contr oller to driv e 1 2 Hub or sw itch 7 SCSI cable f r om bus 2 on the F i bre Channel contr oller to driv e 2 3 R emote managem[...]

Chapter 1 Connecti ng and P owering on the Library 4 7 Chapter 1 Fig u re 24 6/60 Ser ies F ibr e Channel Connecti on s 2 1 4 12 9 8 5 4 3 LAN 7 6 12 10 11 4 1 Hosts (u ser conf igured) 7 SCS I cable f rom bu s 2 on the F ibr e Channel contr oller to dri ve 2 2 Hub or s witch 8 SC SI cab le fr om bus 1 on the F ibr e Channel contr oller to dri ve 3[...]

48 Conn ecting and P owering on the Library Chapter 1 Fig u re 25 8/80 and 10/100 Serie s F ibre Channe l Connections 6 4 LAN 1 2 37 48 56 6 6 6 6 9 10 12 14 16 13 11 15 4 4 4 DRV 1 DRV 2 DRV 3 DRV 4 DRV 5 DRV 6 DRV 7 DRV 8 DRV 9 DRV 10[...]

Chapter 1 Connecti ng and P owering on the Library 4 9 Chapter 1 T able 4 8/80 and 1 0/1 00 Series Fibre C hannel Connec tions 1H o s t ( u s e r c o n f i g u r e d ) 2H u b o r s w i t c h 3 R emot e manageme nt car d L AN connecti on 4F i b r e C h a n n e l c a b l e 5 SCSI cable from library c ontroller to driv e 1 6 Appr opri ate SCS I termin[...]

50 Ver if ying the Host Configuration Chapter 1 V er if ying the Host Configuration Once the libr ar y is connected to a host , the oper ating syst em must be confi gured to r ecogniz e it (if it has not alr eady been conf igured). The pr ocedures ar e differ ent , depending on the host s yste m: ■ Win d ows N T on page 51 ■ Windo ws 2000 on pa[...]

Chapter 1 V erifying the Host Configuration 51 Chapter 1 Win d ows N T F or Windows NT™ operating s ystems, perfor m the follo wing oper ating system confi gu r ations: ■ Insta ll th e appropri ate host bus adapter( s) ■ Install t he corr espon ding dri ve rs fo r the int erfac e car d(s) ■ T o ver if y the hard war e installation, look for[...]

5 2 V erifying the Host Configuration Chapter 1 Sun Solaris F or Sun Solar is™ oper ating s yst ems, perf or m the foll o win g oper ating s ys tem confi gu r ations: ■ Insta ll th e appropri ate host bus adapter( s) ■ Install t he corr espon ding dri ve rs fo r the int erfac e car d(s) ■ T o ver if y the hard war e installation, look for t[...]

Chapte r 1 Gettin g Sta r ted 53 Chapter 1 Getting Started After yo u install a nd configur e the li brary , y ou must complete the follo wing setu p tasks f ro m the libr ar y’s fr ont pane l: ■ Setting the date and time : When y ou f i rst se t up the library or if it ha s been unplugged for an e xtended peri od of time (aro und 8 day s) , se[...]

54 M ov ing or Shipping the Library Chapter 1 Mov i ng or Shipping the Library WA R N I N G Do not mov e the libr ar y with out additi onal help or an appropr iately rated lif t device. The 2/2 0 series li brary weighs 40 kg (8 7 lb). The 4/40 ser ies libr ary weighs 7 5 k g (165 lb). The 6/60 se ries libr ary wei ghs 104 kg (2 4 9 lb). The 8/80 an[...]

Chapter 1 Moving or Sh ipping the Libr ar y 55 Chapter 1 Th e ta p e au t o m a t i c al ly re wi n d s b e fo re i t i s u nl o a d e d. A s t a t u s s c re e n displays the library’s progress as the tape is relocated. d. From t h e Drive and T ape Operations menu , select [Back] to retu rn to the Operations menu . 2 . If shipping the library ,[...]

5 6 Moving or Shipping the Libr ary C hapter 1 5 . T o ship the libr ary , r emo ve all e xter nal cor ds, cables , and ter minators . Fo r an inter n al mo ve , only disconnect the po wer cables, SCSI cabl es, the RMC eth ern et ca ble , and t he F ibr e Cha nnel connec tion f r om th e host , hu b, o r switch. Note Y ou do not need to r emov e th[...]

Chapter 1 Moving or Sh ipping the Libr ar y 5 7 Chapter 1 8. Extend the rack ’s anti-tip foot . WA R N I N G Fa ilur e to exte nd the an ti-tip foot co uld r esult in pers onal injury or damage to the library . 9 . Ope n the magazine drawer s a nd loosen the scre ws that lock the l ibrary into place ( Fig ur e 1 4 on page 30) . The scr ew s ar e [...]

58 M ov ing or Shipping the Library Chapter 1 Fig u re 26 Latch Sto ps 14. Rem ov e the libr ary fr om the rac k. 2/20 Series Libr aries: With t he help of two people or a lift , slide the libr ary out of the r ack and place it in the ori g inal pack agi ng mater ials. 4/40 and 6/60 Series L ibraries a. P osition the or iginal sh ipping pallet in f[...]

Chapter O vervi ew 5 9 Operating the Library Chapter Over vie w This chapter describes the following: ■ Fron t Pane l O ver vi ew on page 60 ■ Understanding the M enu Structure on page 64 ■ Using T apes on page 65 ■ Accessing T apes in t he Library on page 81 ■ Driv e and Tape Operations on page 86 2[...]

60 Front P anel Overvie w Chapter 2 Fron t P a n e l O ve r view Th e fr ont pane l display s icons and t e xt that pr o vi de libr ary , dr iv e, and t ape status infor mation. It also u ses text pr ompts and war nings to guide y ou while making changes. Use the but ton imm ediately below the label to ex e cute the desired f unction. T he function[...]

Chapte r 2 Front P an el Over vi ew 61 Chapter 2 Stat us B a r All sc reens , e xc ept the Home an d M ap sc reens, sh ow a stat us bar th at summar iz es libr ary and dr iv e statu s ( Fi g ur e 2 8 on page 61) . The statu s b ar show s a re ver se vi deo r eminder (icon back ground r ev ers es to blac k) for dr iv e or libr ar y er ror s that hav[...]

6 2 Fr ont P anel Overview Chapter 2 The statu s bar can display the icons listed in T able 5 on page 6 2 and T able 6 on page 6 2. T able 5 Driv e I cons P o wer is off Online F ailed, off line F ull and idle Needs to be cleaned Unloading a tape Offline Seeking dat a on a tape F ailed, online W r iting data to a tape T ape is cl eaning a dr iv e R[...]

Chapte r 2 Front Panel Ove r view 63 Chapter 2 Nes tin g Ea c h l ev e l o f p as s wo rd - p rot e ct e d m e n u s ( Ad mi ni stra tio n and Ser vice ) includ es all options av ailable in the subor dinate men u . For e xample , all options av ailable in the Administration Menu ar e also included in the Service Menu . This funct iona li t y redu c[...]

64 Understanding t he Menu Struc ture Chapter 2 Understanding th e M enu Structure Fig u re 30 F ron t P anel Menu S tructur e[...]

Chapte r 2 Using T apes 65 Chapter 2 Using T apes This sectio n includes inf ormati on on: ■ Mixed Media on page 66 ■ Media M igration on page 6 7 ■ Using HP Ultrium Cartridges on page 69 ■ Using DL T T ape Cartridges on page 7 4 Caution It is cr itical to ensur e that the media y ou use matc hes the fo rma t of y our tape dr iv e. Cleaning[...]

66 Using T apes Chapter 2 Mix ed M edia Mi xed media r ef er s to the optio n to bac ku p to mor e than one dr iv e type , such as DL T and L T O , within the same phy sical tape library . Gener al conside rati ons when u sing mix ed media: ■ Some back up softwar e p ack ages do not support mix ed m edia. C o nsult y our softwar e pro vide r to v[...]

Chapte r 2 Using T apes 6 7 Chapter 2 Me dia Migration Utilities and s er vi ces are a vailabl e to assist y ou in migr ating fr om one dri ve technology to anoth er . HP Libr ar y & T ape T ools The HP L i br a ry & T ape T ools diagnosti c assists yo u in installing and supporting y our tape lib rary . T his tool pr ovi des an intuitiv e [...]

68 Using T apes Chapter 2 F or mor e infor matio n on using HP L ibr ary & T ape T ools fo r media migr ation , r efer to http://ww w .hp .com/support/tapet ools . Service Pro vider V o go n I nt ern at io n a l p rovides m i gra t ion, rec ove r y , a nd fo ren s ic se r vic es wi t h off ices in the United King dom , Germany , and the United [...]

Chapte r 2 Using T apes 6 9 Chapter 2 Using HP Ultrium Cartridges In addition to the inf ormation pr o vi de d in this manual , ref er to the documen tation pr o vi ded with y our me dia fo r mor e infor mation. Caution HP Ultrium tape dr ives r equir e speci al cleaning cartri dges and data cartri dges for matted specif ically for HP Ultr ium. T o[...]

7 0 Using T apes Chapter 2 W rite -Protec ting Ultrium Car tridg es Eac h cartridge ha s a sliding wr ite -pr otect sw itch. U s ing the wr ite -pr otect s witch ensures data safety for files that have been pre viously wr itten to tape, pr ev enti ng additional files fr om being written to that tape. T o change the wr ite-protect setting, slide the[...]

Chapte r 2 Using T apes 71 Chapter 2 Using Ultrium Cartridge Bar Code Labels Make it a pr actice to use barcode la bels on your ta pe cartridges . Y o u r host softwar e may need to keep tr ack of the f ollowing inf ormation and the associ ated bar co de: ■ Date of f ormat or initi ali z ation ■ Cartri dge ow ner (such as a grou p or department[...]

7 2 Using T apes Chapter 2 Ordering Ultr ium Car tridges and Bar Cod e Labels Ultrium T a pe Car tridges HP Ultrium tape cartr idges can be purc hased in a var iety of wa ys . Note Outside of North Ame r ica , contact y our near est HP author iz ed dealer or sale s repr esentative . ■ Call 1-800- 7 5 2 -0900 (North Amer ica onl y ) for t h e loca[...]

Chapte r 2 Using T apes 7 3 Chapter 2 Ultrium Bar Code Labe ls Ensur e that y ou use HP qualif ied bar code la bels only . Cont act an HP aut hori z ed dealer or sales r epr esenta tiv e for c urr ent compa tibility and avail abil i t y . Y ou can or der Ultr ium bar code labels thr ough the f ollow ing supplie r: ■ Colorfle x: — W ebsite: http[...]

7 4 Using T apes Chapter 2 Using DL T T ape Car tridges In addition to the inf ormation pr o vi de d in this manual , ref er to the documen tation pr o vi ded with y our me dia fo r mor e infor mation. Caution Quantum DL T tape dr iv es req uire sp ec ial c leaning cartr idges and dat a cartri dges fo rmatted s pecif icall y fo r Quantum DL T . T o[...]

Chapte r 2 Using T apes 7 5 Chapter 2 Fig u re 34 Leader in Cor rec t P ositi on, Hub , and Door Lock T ab A B C A T ape leader B Spr ing-loaded hub CD o o r l o c k[...]

7 6 Using T apes Chapter 2 Do NO T Use Cartri dges with: ■ T ape or l eader s that hav e been touc hed with bar e fi nger s (may tr ansfer oil s to the tap e h ea d) . ■ Labels u sed on the top , bottom, si des, or back of the cartrid ge. Use the label slot only . Caution Alw ay s discard damaged tape cartri dges. If a defectiv e tape cartri dg[...]

Chapte r 2 Using T apes 77 Chapter 2 Fig u re 35 DL T W rite-Pr otect S w itc h Setting s Using DL T Car tridge Bar Code Labels Make it a pr actice to use barcode la bels on your ta pe cartridges . Y o u r host softwar e may need to keep tr ack of the f ollowing inf ormation and the associ ated bar co de: ■ Date of f ormat or initi ali z ation ?[...]

7 8 Using T apes Chapter 2 DL T cartr idges ha ve a f r ont slide slot located on the face of the cartr idge next t o the wr ite-pro tect swit ch. Use t his slot fo r inserting the barcode label b y sliding it int o the slot ( Figu re 36 on page 7 8). Caution Do not appl y labels onto the top , bot tom , sides, or bac k of the cartr idg e as this m[...]

Chapte r 2 Using T apes 7 9 Chapter 2 Orderi ng DL T Cartridges and Bar Code Labels DL T T ape Cartri dges HP DL T tape cartr idg es can be purc hased in a v ar iety of wa ys . Note Outside of North Ame r ica , contact y our near est HP author iz ed dealer or sale s repr esentative . ■ Call 1-800- 7 5 2 -0900 (North Amer ica onl y ) for t h e loc[...]

80 Using T apes Chapter 2 DL T Bar Code Labe ls Ensur e that y ou use HP qualif ied bar code la bels only . Cont act an HP aut hori z ed dealer or sales r epr esenta tiv e for c urr ent compa tibility and avail abil i t y . Y o u can or der DL T bar code labels thr ough the follo wing supplier : ■ Colorfle x: — W ebsite: http://ww w .colo r fle[...]

Chapter 2 Accessing T apes in the Library 81 Chapter 2 Accessing T apes in t he Libr ar y T apes in the library may be accessed using the follo wing featur es: ■ Maga zine access ■ Mailslot a ccess (if co nfigur ed , see Configuring the M ailslot on page 93 for c onfigu ration i nformat ion) Magazine Access 1. F rom the Maga zi ne Ac ces s menu[...]

82 Accessing Tapes in the Libr ar y Chapter 2 Fig u re 37 Remo ving/Replac i ng a Magazine 3. Remo ve the m agazine by lifting i t straight up with the handle ( Fig u re 37 on page 8 2) . 4. T o r emo ve a tape , set th e maga zine on its back an d gr asp the top and botto m cor ners of a t ape. P ull the ta pe str aight ou t of the m aga zine .[...]

Chapter 2 Accessing T apes in the Library 83 Chapter 2 5 . If desired , insert tapes in to the maga zine. Ensur e that y ou use the appr opriate tape type for the magazine . — When inserting U ltrium cartr idges int o the tape libr ary magazine , ensur e that each cartri dge is positioned wit h the wr ite-pro tect s witch fac ing out of the magaz[...]

84 Accessing T apes in th e Library Chapter 2 — When inserting DL T cartr idge s i nto th e tap e li brary ma gazine, en sure that each cartr idge is positioned w ith the wr ite -pr otect sw itch fac ing out of the maga zine and awa y fr om the magazine handle ( Fig u re 39 ) . P ush the tape in to the slo t u ntil it “ c lic k s ” into pl ac[...]

Chapter 2 Accessing T apes in the Library 85 Chapter 2 Mailslot Access Note The ma il sl ot is lo ca ted in th e up per right- han d d rawer of th e libr ar y . The mailslot can be accessed fr om the Operation s sub-menu or fr om the Home scr een. 1. The Mailslot Access screen display s a message ind icating the number of tapes in the mailslot and [...]

86 Drive and T ape Opera tions Chapter 2 Dri ve and T ape Oper at ions Loo k at the pr oduct inf ormati on labels on th e back of t he libr ary and the lab els inside each ta pe draw er for mor e informati on about dri ve and slot number ing. The number ing scheme is also illustrat ed in Library Back P anel Features on page 33. Note The “Home ”[...]

Chapter 2 Driv e and T ape Operations 8 7 Chapter 2 Unloading a T ape fr om t he Driv e 1. F rom the Drive and T ape Oper ations men u , select [Unload T ape from Drive] . 2. U s e t h e [-] or [+] ke ys to se lect the dr ive y ou want t o unload. Y o u can only select a f ull dri ve . 3. S e l e c t [Unload] to mov e the tape fr om the driv e to t[...]

88 Drive and T ape Opera tions Chapter 2 1. F rom the Drive and T ape Oper ations men u , select [Clean Drive] . 2. Fro m Choose Cle aning Slot , use t he [-] , [+] or [++] ke y to sele ct the s lot location of the cleaning tape. Ref er to the label i nside the li br ar y dra wer , the f r ont panel displa y , or L ibr ary Back P anel F eature s on[...]

Chapter O vervi ew 89 Library Administration Chapter Over vie w This chapter describes the following: ■ Configuring the Libr ar y on p age 90 ■ Enabling and Changing th e P asswor d on page 92 ■ Configuring the Mailslot on page 9 3 ■ Using the Remote Manag ement Card on page 9 6 ■ Configuring the Libr ar y for Fibr e Chann el on page 102 [...]

90 Configuring the Library Chapter 3 Configuring the Libr ar y Note When y ou r econf igur e the lib r ar y , y ou may als o need to re c o n f ig ure yo u r b a ckup so f t wa re. For mo re i n fo r m a t i o n, co n s u l t the document ation pr ov ided with y our soft war e. Y ou can change t he fo llo wing conf igur ation options f or the libr [...]

Chapter 3 Configuring th e Library 91 Chapt er 3 F actory def ault configur ation settings ar e listed in T able 12 . Other Configuration Options (see page 112 ) ■ Report R ecov er ed (Soft) Er ror s: Re ports re c ov e re d erro r s o ve r SC SI . ■ Re stor e Factory Defa u lts: Restor es the defa ult confi gu r ation settings (see Ta b l e 1 [...]

92 Configuring the Library Chapter 3 Enabling and Changing th e P ass word Note Administr ation pr ocedures can be pa ssw ord p r otected . Thes e pr oce dures inc l ude: diagnostic t ests, conf igur ations, online dri ve r epair , and se tting the d ate an d time. A pa ssw ord is also re q u i re d fo r a d m i n i st ra t io n th rou g h th e re [...]

Chapter 3 Configuring th e Library 93 Chapt er 3 Configuring the Mailslot Th e mailslot is u sed for m ov ing tape s int o and out o f the libr ar y in a contr olled manner . Mailslot locations ar e differ ent than stor age locations . Consequentl y , hav ing a larger mailsl ot decr eases the n umber of stor age locations a vailable in the libr ar [...]

9 4 Configuring the Library Chapter 3 T able 13 Mailsl ot Confi guration Number of Mailslots A dvantage s and Disadv antages 0 slots Magazine access mu st be used to e xchange ta pes (see Magazine Access on page 81). ■ Advantage : Allo ws all slots to be used f or data stor age. ■ Disad v antag e : Cannot easily r emov e or add tapes without an[...]

Chapter 3 Configuring th e Library 95 Chapt er 3 Note When y ou r econf igur e the lib r ar y , y ou may als o need to re c o n f ig ure yo u r b a ckup so f t wa re. For mo re i n fo r m a t i o n, co n s u l t the document ation pr ov ided with y our soft war e. Note Befo re chan ging the mailslo t conf igurati on, v erify the slo ts that wi ll b[...]

9 6 Configuring the Library Chapter 3 Using the Remote Manag ement Card Overview The r emote management card (RMC) includes a W eb-Based Libr ary Administr ator , which allo ws w eb manageme nt and monito rin g of y our libr ary thr ough a networ k connection . This int erface allo ws y ou to monito r your l i b ra r y f rom a ny wh e re o n t h e [...]

Chapter 3 Configuring th e Library 97 Chapt er 3 F or remo te management , yo u need a net wor k connection and a br ow ser to: ■ Vi ew the c urr ent st atus of t he libr ary , dr iv es, and ta pes ■ Manage multiple dev ices fr om an y wor kstation within the intr anet ■ Manage and conf igur e the libr ary on your networ k in a secur e env i [...]

98 Configuring the Library Chapter 3 BOO TP BOO TP is similar to DHCP , in that a BOO TP server dy namically assi gns an IP addr ess to any BOO TP client that r equests one. T he differ ence is that your s ystem administra tor mu st pr econfigur e the BOO TP ser ver f or the library . The s ystem adminis tr ator a ssigns a perm anent IP addr ess to[...]

Chapter 3 Configuring th e Library 99 Chapt er 3 Configuring the R emote Manag ement Card Th e l i b ra r y o n l y re q u i re s o n e re m ot e ma na ge m en t c a rd, wh ic h w i l l a l re a dy b e installed when the library arr ives . Note The libr ar y administrat or pass wo r d is req u ir ed for this pr ocess. If the pa ssw ord is not set ,[...]

100 Configuring the Libr ar y Chapter 3 Note The MA C address is uniq ue to each r emote management card and is used for i dentificati on. This addr ess c annot be configur ed. T o successf ully u se BOO TP f r om the libr ary , yo ur sy ste m administrato r must f irst confi gure the BOO TP ser ver using the MA C address . (See BOOTP on pag e 98.)[...]

Chapter 3 Configuring th e Library 101 Chapt er 3 Retr ieving Inf ormation about the Remote Management Card Enter the Information menu to v iew t he foll ow ing re mote managemen t card settings: ■ Networ k connection speed ■ IP addr ess ■ Subnet mask ■ Gatew ay address ■ MA C address Main M enu -> Information -> View Configur atio [...]

102 Configuring the Library for Fibre Channel Chapter 3 Configuring the Libr ar y for F i bre Channel Note When y ou r econf igur e the lib r ar y , y ou may als o need to re c o n f ig ure yo u r b a ckup so f t wa re. For mo re i n fo r m a t i o n, co n s u l t the document ation pr ov ided with y our soft war e. The opti onal F ibre C h annel c[...]

Chapter 3 Configuring the Libr ary for Fibre Channel 10 3 Chapt er 3 4. A message displa ys inf ormation f or the CURRENT ST A TUS , including: —L i n k s t a t u s — Connecti on t ype (loo p or f abr ic) — AL_P A ( Ar bitra ted Loop Ph ysi cal Addre ss) fo r loop connections, or a hex addr ess for f abri c connections Select [MORE] . 5 . A m[...]

104 Configuring the Library for Fibre Channel Chapter 3 7. P r e s s [OK] wh en c o mp le te to s ave t he c ha ng e s, or se le c t [QUIT] to retu rn to the beginning of t he fibr e configur ation men u. If y ou select [QUI T] , a message w ill displa y indicating the ol d values w ill be r etained. If y ou select [OK] , a message w ill d isplay i[...]

Chapter 3 Configuring the Libr ary for Fibre Channel 10 5 Chapt er 3 Retr iev ing information about F ibre Chann el Enter the Information menu t o vie w info rmati on such as: ■ F ibre Channel interf ace or SC SI interf ac e type (L VD or HVD) ■ SCS I bu s st a t us ■ Cur rent st atus (link status, connecti on type , addre ss) ■ Cur rent se[...]

106 Setting SCSI IDs Chapter 3 Setting SCSI IDs Note This menu is unav ailable for libr ari es using Fi br e Channel becaus e the S CSI IDs ar e configur ed auto maticall y . Note Eac h dev ice on the same S CSI bus mu st hav e its own uniq ue S CSI ID . SCS I ID 7 is not used a s the def ault f or dr ive positi on 7 because it is typ ically used b[...]

Chapte r 3 Setting SCSI IDs 10 7 Chapt er 3 Caution Changi ng S CSI ID s ettings fr om f act ory def aults may aff ect the backup sof t ware c onfig uration. Con su lt your ba ckup soft wa re manual for SCSI ID r equ irements. Th e SC SI ID fo r a dr iv e positi on can be conf igur ed , e ve n when n o dr ive is pr esent . When a dri ve is later ad[...]

108 Setting the Date and Time Chapter 3 Sett ing the Dat e and T ime When the libr ary is initially set up , or if it has been d isconne cted for mor e than ei ght day s, you need to set the date and ti me. If the date and ti me are not set , logs w ill not include dat e and time stamps . T o set the date and time , enter t he Admi ni stra tio n me[...]

Chapter 3 Setting th e Date and Time 109 Chapt er 3 T able 16 Wo r l d T i m e Z o n e s UT C -12 Eniw etok , K w ajale i n UT C -11 Mid wa y Island , Samoa UT C -10 Haw aii UT C -9 Ala ska UT C -8 P acif ic Time (US and Canada) , Tijuana UT C - 7 Mount ain Tim e (US and C anada), Ar i zo na UT C -6 Central T ime (US and Canada) , Saskat chew a n, [...]

110 Retrieving L i brary Information Chapter 3 Retr iev ing Libr ary Information The fo l lowi n g i n form a t ion i s ava i l ab le fro m th e Information and Administration menu s: ■ L ibr ary infor mation ■ Drive i n form a t ion ■ Conf igurati on infor mation ■ Date an d Time ■ Fir mw a re re vi si o n s ■ Po w e r s u p p l i e s [...]

Chapter 3 Retrie ving Library Info rmation 111 Chapt er 3 T able 17 Library In for mation Menu op tio n Infor mation Libr ary Status Displa ys info rmati on about the o ver all status of the libr ary and an y parti al av ailabi lity flag s. (See page 120 .) Ha rd E rror Lo g (see page 12 6 ) Displ ay s a history o f unr e co ve red e rr or s. R etu[...]

112 Retrieving L i brary Information Chapter 3 Driv e Information 1. F rom the Driv e Information men u, u se the [-] or [+] k eys to select the desired dri ve module. 2. S e l e c t [OK] to displa y and select on e of the f ollow ing opti ons: — Even t Lo g : Display s signif ican t ev ents f or the select ed dr iv e position , including dr iv e[...]

Chapter 3 Retrie ving Library Info rmation 113 Chapt er 3 Date and Time Access t his menu to v iew t he libr ary’s settings fo r the date , time, and time zo n e . U s e t h e [P owered] k ey t o display the dat e and time of the las t pow er on . (See page 108 for setting the date and time.) Fir mwa re Re vis i o n s Fro m t h e Firmwa re Revi s[...]

114 Retrieving L i brary Information Chapter 3[...]

Chapter O vervie w 115 Troubleshooting and Diagnostics Chapter Over vie w This cha pter includes infor mation on the f ollo wing: ■ Tro u b l e s h o o t i n g O v e r v i ew on page 1 16 ■ Understand ing Error States on page 118 ■ Interpreting L ibrary LEDs on page 130 ■ T roubleshooting Comm on Problems on page 140 ■ Diagnostic Support [...]

116 T roubleshooting Overview Chapter 4 T r oubl eshooting Overvie w Below is an overview of the t roubleshooti ng p r o ces s. M ore detaile d info rmati on is pro vi ded on the f ollo wing pages. Fig u re 42 T r oubleshooting Overview NO YES Check soft error logs. If there is no corresponding entry, then troubleshoot as a host, software or media [...]

Chapter 4 T roubleshooting Overview 117 Chapter 4 Understanding Error T ypes Ther e are se veral categori es of err ors that might oc cur when you ar e using your library . E ach err or categor y has a dif fer ent t r oublesh ooting process, whic h i s descr i bed in more detail later in this chapter . Fig u re 43 Err or T ypes Information - > L[...]

118 Understanding Err or States Chapter 4 Understanding Err or States This section descr ibes the differ ence betwee n the f ollo wing type s of er r or s: ■ Soft (Recovered) Err ors on p age 118 ■ P artial Availability State on page 120 ■ Hard (Unreco vered) Errors on page 12 6 ■ Host Software and Media Errors on page 128 Soft (Reco vered)[...]

Chapter 4 Understanding Error States 119 Chapter 4 Fig u re 44 Using the Soft Err or Log Moni tor and t ra ck co mp on ents that might fa il. See er ro r h isto r y to de te rmi ne w hy othe r errors hav e oc cu rred. I dentify th e rea son for ba ckup so ft wa re and SCSI ti meout s. Rev iew the soft error lo g to :[...]

120 Understanding Error States Chapter 4 P artial Av ailabilit y State Note A partial av ailab ility state is mo st commonly an in dicati on of a confi gurati on issue and does not necessaril y i ndicate a h a rd wa re f a i l u re. When t he libr ar y is in a parti al availa bility stat e , it is still f unctional , but is not in an optimum or sup[...]

Chapter 4 Understanding Error States 121 Chapter 4 T o vi ew mor e infor mation a bout the parti al av ailability err or , you can access the log by follo wing this menu p ath: The parti al av ailability state is cau sed b y one of the conditi ons listed in T able 18 o n page 121. The co ndition w ill be displ ay ed on the lib rary f ron t panel or[...]

12 2 Understanding Erro r States Chapter 4 Dr ive onlin e pending Dr iv e(s) ar e pr esent and powe red up , but hav e outdated f irmw are . ■ Update dr ive f irm war e. (See Upgrading F irmwar e on page 17 6.) Dr ive f irm war e mismat ch Dri ves are pr esent and power ed up, but have different r evisions of fi rmw a re. ■ Update dr ive f irm [...]

Chapter 4 Understanding Error States 123 Chapter 4 Ma gazine/M ails lot Mag a zine( s) missing L ibrary coul d not detec t all the magazines . ■ Ensure that all magazines ar e pr esent and cor rectl y installed . (See Fig u re 37 on page 82.) Incompatible magazine(s) The maga z ine is incompatible with the dr ive type . ■ Ensur e that y ou use [...]

124 Understanding Error States Chapter 4 Slav e card f ailed Libr ary slav e contr oller car d failed pow er -up test. Note: S l a ve c o nt rol le r c a rd s ar e r equired in all but the lowest le vel of the library . ■ V erify that a slave card is present in all but the lo west le vel of the libr ar y . ■ V er ify th at the c ards are pr ope[...]

Chapter 4 Understanding Error States 125 Chapter 4 P ow e r s u p p l y f a u l t Li bra r y d et e c t e d o n e o r mo re r edundant po wer supp lies in a failed condition . ■ De te rm in e wh ich p ower s up ply has failed. (See T able 26 on page 139 f or LED status info rmation . ) ■ Contact your ser vice r epr esentativ e to r eplace the p[...]

12 6 Understanding Err or States Chapter 4 Hard (Unr ecover ed) Errors When a har d err or occu rs , the fr ont panel w ill display an er ror me ssage that indi cate s the pr oblem , and the LED bar w ill be flashin g amber . Y ou cannot oper ate the libr ar y until this er ro r is reso lv ed. Note This inf ormati on can also be fo und in t he late[...]

Chapter 4 Understanding Error States 12 7 Chapter 4 Use the followin g st eps to resolve the p roblem : 1. Fr om the scr een with t he initial er r or message or fr om the Hard Er ror Log , select [M ore] to re t rie ve m o re i n fo rm a t i o n a b o u t th e er ro r . 2. Rec ord a l l i nfo rm a t ion fro m th i s s cre en fo r l at er refe re n[...]

128 Understanding Error States Chapter 4 Host Software and Media Err ors The libr ary dep ends on sev er al other components to operate cor rectly . Err ors that seem to be cau sed b y the libr ar y often ar e a r esult of issues on the ho st , the net work , or with the backu p soft ware . When troubleshooti ng the l ibrary , begin ruling out th e[...]

Chapter 4 Understanding Error States 129 Chapter 4 Back up Softw are Err ors While th e libr ary pr oduct itself is su pported by He wlett-P ac k ar d, all softwar e pr oducts ar e support e d b y indiv idual so ft war e ven dors . (See Back up So ftwar e Support on page 2 01.) Y o ur softwar e applicati ons may need to be reconf igur ed or , in so[...]

130 Interpreting Libr ary LEDs Chapter 4 Interpr e ting Libr ar y LEDs LEDs communi cate st atus and er ro rs a s they ar e occur ring . Use the lib rary LEDs to get an indi cation of ho w the libr ary is functi oning . All libr ary car d s and dr iv e modules cont ain LEDs. In g ener al , a ye llow LED comes on during po wer up and changes t o gre[...]

Chapter 4 Interpreting L ibrar y LEDs 131 Chapter 4 Fig u re 4 7 Libr ary Back P anel DRV DRV 9 DRV DRV 10 10 DRV DRV 7 DRV DRV 8 DRV DRV 5 DRV DRV 6 DRV DRV 3 DRV DRV 4 DRV DRV 1 DRV DRV 2 7 7 7 7 7 1 4 3 2 1 4 5 1 1 5 1 1 5 1 5 6 1 4 4 4 2/20 2/20 4/40 4/40 8/80 8/80 6/60 6/60 10/100 10/100 1 V acant slot 5 Slave con trolle r card 2 Re mo t e m a[...]

13 2 Interpreting Libr ar y LEDs Chap ter 4 T able 19 Slave Controll er LED Rea dy L E D Color Description Y ellow Def ault boot mode on po wer -u p . Will r emain in this sta te un til boar d completes initi a li z ation. Gr een Slave contr oller board is r eady . Slave Controller Card Ready 3[...]

Chapter 4 Interpreting L ibrary LEDs 133 Chapter 4 T able 20 Remote M ana gem ent C ard LEDs 1) Read y LE D Color Description Y el low P oweri ng up, fa i l e d powe r - o n test, or fata l error was dete cte d during oper ation. Gr een Car d passed pow er -on test . Ca rd re a d y . 2) L ink LED Color Description Gr een Indi cates v alid networ k [...]

134 Interpreting Libr ary LEDs Chapter 4 T able 21 HVDS Librar y C ontroll er Card L EDs 1) Contr oller LED Color Description F lashing Gr een C ontr oller needs f i rm war e. Y ellow In the pr ocess of po wer ing up . F lashing Y ellow Contr oller f ailed pow er -on te st. Gr een Contr oller pa ssed power -on test . 2) S CSI LED Color Description [...]

Chapter 4 Interpreting L ibrary LEDs 135 Chapter 4 T able 22 L VDS Librar y Con troll er Card LE Ds 1) Contr oller LED Color Description F lashing Gr een Contr oller needs f irm war e. Y ellow In the pr ocess of po wer ing up . F lashing Y e llo w C ontro ller f ailed pow er -on test . Gr een Contr oller passed po wer - on test . 2) S CSI LED Color[...]

13 6 Interpreting Libr ar y LEDs Chap ter 4 T able 23 Library Expansion C ard LED (8/80 and 1 0/1 00 Series Libraries Only) Rea dy L E D Color Description Y e llow P o wer ing up , hard war e err or , or ca r d located on an unsupported lev el of the l ibrary . G re e n Ca rd i s re a dy. Fl a s h i n g Gr een Indicates inter nal library com munic [...]

Chapter 4 Interpreting L ibrary LEDs 137 Chapter 4 T able 24 High-Performance Fibre C hannel Inter face (HVDS or L VDS) 1) Acti vity LED Color Description Fl a s h i n g Gr een Indicat es transmissi on acti vity by the F ibr e Channel interf ace. 2) Link LED Color Description Gr een Indi cates valid F ibr e Channel connection. Y e llow F ibre Ch an[...]

138 Interpreting Libr ar y LEDs Chapter 4 Note Dependin g on y our libr ar y’s dr iv e type(s), the bac k of th e dr iv e module might look diff ere nt f r om the illustr ation abo ve . T able 25 Driv e Module LEDs 1) Y ello w 2) Green Des cr ipti on Off On Dri ve is online an d av ailable . F lashing Off Dri ve is off line and may be r eplac ed [...]

Chapter 4 Interpreting L ibrary LEDs 13 9 Chapter 4 Note The r edundan t po we r supp ly co mes stan dard w ith the 8/80 and 10/100 ser ies libr ari es, but is an opti on fo r 2/20, 4/40, and 6/60 ser ies libr ar ies. If y ou do not have t his option , your power s up ply wi l l n ot h ave LE D s. T able 26 Redund ant P ower Supply LEDs 1) DC Outpu[...]

140 T roubleshooting Common Problems Chapter 4 T r oubl eshooting Common Pr oblems This secti on includes inf ormation on tr oubleshooting comm on libr ar y pr oblems. F or pr oble ms that may be related to the host or application soft ware , refer to the host system documenta tion, the ap plic ation soft ware instruc tions, and Host Software and M[...]

Chapter 4 T roubleshooting Common Problems 141 Chapter 4 One of t he redundan t powe r suppli es is not f unctioning pr operly . ■ Chec k the LEDs on the po w er suppli es to iden tify the one that ma y be at fault ( T able 2 6 on page 139) and contact y our service repr esentative . The librar y’s power failed while a t ape wa s in the dr iv e[...]

14 2 T roubleshooting Common Problems Chapter 4 Ta p e s t u c k i n d ri v e . ■ P ow er cyc le the libr ary and re try unloading the tape f rom the libr ary fr ont panel , the re mote managemen t card W eb-Bas ed L ibrary Adminis tr ator pages , or the host bac ku p softwar e. ■ E n s u re t h e b ac ku p h o s t s o f t wa re i s n o t res e[...]

Chapter 4 T roubleshooting Common Problems 143 Chapter 4 DL T t ape has c ir cular wear patterns ar ound the hub. ■ The DL T dri ve hu b may not be e ngaging the ta pe hub pr oper ly . Discard the ta pe and contact y our support repr esentati ve. Er r or messag e appear s: “ D ri ve re j e c t e d l o ad of t a p e” (er r or code 101, qualif [...]

144 T roubleshooting Common Problems Chapter 4 A new dat a cartri dge is used and the cl ea n d rive icon is di s pl aye d. ■ Ensur e you ar e using an app ro ved cleaning cartr idge f or your dr iv e t ype . (See M edia Co mpatibility on page 18 7.) ■ Clean the ou tside of the data cartr idge u sing a damp clo th. ■ Clean th e driv e using t[...]

Chapter 4 T roubleshooting Common Problems 145 Chapter 4 Cause: Conta mi nat ion by head stain ing. (Resulting fr om adhesion of chemicals that are pr esent in the tape me dia to the head surface) ■ One or t wo passes with a cle an in g tape s hould resolve cleanin g ligh ts cau sed b y normal head st aining. If a cleaning tape is unsuccessf ul i[...]

146 T roubleshooting Common Problems Chapter 4 Cau se: Expir ed cleaning cartri dge ■ A cleaning cartr idge is good f or 20 uses. A fter that , the dr iv e w ill still load the cartr idge , but it w ill not perfo rm an y cleaning , and the cl eaning light w ill stay on. If c leaning is perfor med fr om the f r ont panel o f the libr ar y , the li[...]

Chapter 4 T roubleshooting Common Problems 14 7 Chapter 4 Host does not detect the libr ar y . ■ Ensure that the HBA type matches the li br ary t ype (H VDS, L VDS, or singl e-ended S CSI) an d is pr operl y installed and confi gured. ■ Check that the li br ary is term inated and proper ly cabled. ■ Ensure that the terminator is comp atible w[...]

148 T roubleshooting Common Problems Chapter 4 The RMC W eb-Based L ibr ary Admi nistr ator i nterf ace is slo w in updating the web pages or does no t display c learl y . ■ Check y our comput er ’s display se t tings. F or best r esults, mak e sur e the display r esolution is set t o 80 0 x 600 and the color palette is set to 65 53 5 colors or[...]

Chapter 4 T roubleshooting Common Problems 149 Chapter 4 The lib r ary is not eff ici ently backing up data . ■ Check the net work bandwi dth fr om the host computer . ■ Chec k that the lib r ar y’s dr iv e(s) are o n thei r o wn S CSI bu s and not dais y-c hained to an othe r ta pe dr iv e or the har d dr iv e. ■ Check that the ser ver and[...]

150 T roubleshooting Common Problems Chapter 4 Cann ot wr ite t o the t ape . ■ Check the write-protect tab on the tape to assure wr ite- enabled status. ■ E n s u re t h a t t h e b a c kup so f t wa re d o e s n o t h a ve th e wri te - p ro t e c t setting activ ated. ■ Check the host de vice file s ystem access permissions. ■ V e rify t[...]

Chapter 4 T roubleshooting Common Problems 151 Chapter 4 Manually Re winding a Stuck DL T T ape Note The f ollow ing pr ocedure is f or DL T tape dr iv es only . F or ta pes stuck in an U ltrium ta pe dri ve , contact y our support r epr esentativ e. B e fo re ma nu a l ly rew i n d in g a s t u c k D LT t a p e : ■ Attemp t to eject the t ape us[...]

15 2 T roubleshooting Common Pr oblems Chapter 4 Fig u re 48 Re windin g a T ape in the DL T Dri ve Module Remo ving a Stuck DL T T ape Use the f ollo wing pr ocedur e and Fig ur e 49 to remove a tap e st uck i n a DL T dri ve module: 1. Ensur e that the ta pe has been r ew ound. See Manu ally Rewinding a Stu ck DL T T ape on page 151. 2 . Locate t[...]

Chapter 4 T roubleshooting Common Problems 153 Chapter 4 4. V er i fy the tape is n ot damaged (see Inspecting DL T Cartridges on page 7 4) . Fig u re 49 Spr ing -Loaded Lat ch and Thumb- Wheel 2 1[...]

154 Diagnostic Support T ools Chapter 4 Diagnostic Support T ools The f ollow ing tools ar e av ailable fo r the library : ■ HP Libr ary & T ape Tools on page 154 ■ Support Tools Manager and Sy sdiag on p age 15 5 ■ Running Libr ar y Diagnostic T e sts on page 156 HP Li brary & T ape T ools With HP L i br a ry & T ape T ools insta[...]

Chapter 4 Diagnostic Suppor t T ools 155 Chapter 4 Fig u re 50 HP Libr ary & T ape T ools Interf ace (ex ample) Support T ools M anager and Sy sdiag F or more infor mation on these diagnostic tools, see the online Configu ration and Diagnostic Guide at http://ww w .hp .com/go/suppo rt . Sear ch f or the libr ar y model and then select [M anuals[...]

15 6 Diagnostic Support Tools Chapter 4 Running L ibrary Diagnostic T e sts Use the f ollow ing pr ocedur e to run in tern al tes ts of lib r ar y fu ncti ons. T able 28 on page 156 desc ribes these t ests. 1. F rom Admi ni stra ti on , select [Mor e] t o displa y additional administr ativ e options. Select [Run T est] . 2. Fro m Run Test , use t h[...]

Chapter 4 Diagnostic Suppor t T ools 1 5 7 Chapter 4 W ellne ss T est Mov e s a tape fr om a random slot to an empty dr iv e, r epeats the pr ocess until all dri ves ar e full, and then returns all tapes to their ori gina l slot s. Rewind M ed ia Caution: D o not run this test if the d r iv e contains a tape that is r e ceiv ing data fr om the host[...]

158 Diagnostic Support T ools Chapter 4 Demonstration Caution: Run an in ventory check f r om the host back up applicati on after performing this test to ensure that tapes are r eturned to their original locations Selects a random f ull stor age slot, mo ves the tape to the dr iv e, and r epeats the process until all dr ives ar e full . The test lo[...]

Chapter O vervie w 15 9 Replacing Parts and Upgrading Firmware Chapter Over vie w This cha pter includes infor mation on the f ollo wing: ■ Remo ving and Replacing Cards on page 160 ■ Remo ving and Replacing Driv e M odules on page 16 2 ■ Replacing the Redundant P ower Suppl y on page 16 9 ■ Remov ing the Library Cov er and Feet (2/20 &[...]

160 Removing and Re placing Cards Chapter 5 Remo ving and R eplacing Cards Caution This lib rary cont ains very sensiti ve el ectr ical comp onen ts. It is import ant to fo llo w the pr oper pr ocedure s to pr ev ent electr ost atic disch ar ge (E SD) . Use w rist-gr oundin g str aps and an ti-stati c mats when r emoving and r eplacing cards and ma[...]

Chapter 5 Removing and Replacing Cards 161 Chapter 5 Replacing a Card 1. Align the e dges of the replacement card with the card slot. 2 . Gently push on th e lower th ird of th e replacement car d, inserting it into the libr ar y until the car d is flush w ith the libr ary . This w i ll help ensur e that the backplane p ins ar e optimally aligned .[...]

16 2 Remo ving and Replacing Dri ve Modules Chapter 5 Remo ving and R eplacing Driv e M odules This sectio n explains ho w to r eplace a dri ve module in the follo wing situations: ■ The libr ary is power ed off. ■ The libr ary is power ed on. If the libr ar y needs to remain po wer e d on when y ou are plac ing the dri ve , you need to check t[...]

Chapter 5 Remov ing and Replacing Drive Modules 163 Chapter 5 Remo ving a Dri ve Module Note T o pre serve SCS I communications, do no t loosen or r emov e the SC SI cable(s) connected to th e outsid e of the dr ive module . Th e connec tion t o be rem ov ed is locate d inside the dr iv e module. Remo ve the driv e module using the steps below: 1. [...]

164 Removing and Replacing Dr ive Modules Chapter 5 5. Lay th e c on ne ctor as sem bly to the sid e, all owing th e externa l cabl es to hang fr om the conn ection(s) . D o not disc onnect exter na l cables fr om the connector plate . 6. Loose n the top and bo ttom th umbsc re ws on t he dr iv e module ( Figu re 52 on page 164) . 7 . Usi ng the ha[...]

Chapter 5 Remov ing and Replacing Drive Modules 165 Chapter 5 Installing a Dri ve Module WA R N I N G It is not necessary t o po wer off t he libr ary when inserting a r eplacement dr iv e module. Ho we ve r , to av oi d injury , do not insert your hand or for eign objects through the empt y dri ve bay and in to th e verti cal lift assembl y ar ea [...]

166 Removing and Replacing Dr ive Modules Chapter 5 3. Tigh ten the top and bottom thumbscre ws, securing the dri ve module into the library . 4. Plug t he r i bbon connector in to the ba ck of t he dr i ve modul e ( Fig u re 5 1 on page 163). 5 . G ently f old the ribbon cable (attached to the plat e and SCS I cable), into the back of the dr iv e [...]

Chapter 5 Remov ing and Replacing the P ower Suppl y 16 7 Chapter 5 Remo ving and R eplacing t he P o wer Suppl y A failin g po wer supp ly o n a 2/20 ser ies libr ary disables t he library . A failing po we r supp ly on u pper libr ary lev els r esults in a par t ial avai labi li t y state. Note P o wer cy cling the libr ar y at this point w i ll [...]

168 Removing and R eplacing the P owe r Supply Chapter 5 Fig u re 54 Remo ving th e Stop Br ack et f or 2/20 Ser ies Lib r ar y Replacing the P o wer Supply 1. Grasp t h e po wer su pply handle w ith one hand while su pporting the bottom with your other hand. Align the pow er supply with the guide notch at th e top of th e p ower supply b ay . 2 . [...]

Chapter 5 Replacing the Redunda nt P ow er Supply 16 9 Chapter 5 Replacing the Redundant P ow er Suppl y T o re place indiv idual pow er supply units: 1. P ush the tab on the p ow er supply unit to the left. 2 . Remo ve the s upply using the hand le on the back of the un it and pu lling outwar d. Support the bottom of the pow er supply to av oid dr[...]

17 0 Replacing the Redundant P ow er Supply Chapter 5 Replacing the Redundant P o wer Suppl y M odule Caution When replacing the entire po wer supply module, note that the libr ar y does not have r edu ndant pow er back up until the new module is installed. See page 17 0 for the pr ocedure f or r eplacing indiv idual pow er supply units. 1. Disconn[...]

Chapter 5 Replacing the Redunda nt P ow er Supply 171 Chapter 5 Fig u re 56 Replac ing the Redundant P o wer Supply Module Caution Do not m ov e the co ver ed pow er sw itch l ocated at the bo ttom of the module . By def ault , po wer is alw ay s kept on to ensur e r edundant bac ku p. Note The r edundant po we r suppl y module FRU comes w ith the [...]

17 2 Remov ing the Library Cover and F eet (2/20 & 4/40 Series O nly) Chapter 5 Remo ving the Libr ar y Cov er and Feet (2/20 & 4/40 Series Onl y) T o inst all a stan d-alone libr ary in a rac k, r emo ve the co ver a nd fe et b y fo llow ing these s teps: 1. Remo ve the f ollo wing six sc re ws ( Fig u re 57 ): a. F ou r scre ws, one lo ca[...]

Chapter 5 Remov ing t he Library Cover an d Feet (2/20 & 4/40 Series Only) 17 3 Chapter 5 3. Re move t he fee t as fo l lows: a . R emo ve t he 10- 2 4 t orx T20 m ach ine sc re ws f ro m the side of ea ch foo t assembly . b . Slide the f eet off t he libr ary . Fig u re 58 Rem ovin g t he Fee t[...]

17 4 Removing and R eplacing a Cosmetic Door Chapter 5 Remo ving and R e placing a Cosmetic Door Remo ving a Cosmetic Door Face 1. Pull the f ron t door outward . Use the f r ont panel display an d/or ke y to unlock the door . 2 . Remo ve the fron t magazine by lifting the handle on the top of the magazine and pulling up ward . 3. T wis t the r ele[...]

Chapter 5 Remo ving and Replacing a Cosmetic Door 17 5 Chapter 5 Fig u re 59 Rem oving t he Front D o or Fac e 1 2 3 1 Release ta b 2 S heet-m etal tab 3 Cosmetic door connecting hooks[...]

17 6 Upgrading Fir mw a re Chapter 5 Upgrading F irm w are Caution B e fo re u p gra d i n g f i rm wa re, b e s u re t o ge ne ra t e a s u p p o r t ti c ke t using HP L ibr ary & T ape T ools (see page 154 ). The r esulting info rmati on may be helpf ul to y our servi ce re pr esentati ve in r esolving poten tial issues that ma y hav e pr om[...]

Chapte r 5 Upgrading F irmware 177 Chapter 5 2. Fro m t h e Fi rmwa re Revi s io n s menu , use [More] t o vie w th e dr iv e fir mw ar e revi s io n s. Y ou can also chec k your c urr ent f irm war e r ev isions fr om the r emote management card: 1. Enter the designated IP address int o the web br owser to launch the W eb- Based Lib rary Administr[...]

17 8 Upgrading Fir mw a re Chapter 5 Note The firmw are downloa d m ay take s ever a l m inute s to co mplet e. Using the Remote Manag ement Card (libr ary and L T O dri ve firm war e) All libr ar y components, e xcept dr ives , can be easily dow nloaded fr om the r emote management card . Note The f irmw are f ile is av ailable fr om HP Support at[...]

Chapte r 5 Upgrading F irmw are 17 9 Chapter 5 Usi ng a Firmware U pgrad e T ape (d rive firmware only ) 1. Contact y our service r epr esentativ e to get the dr iv e upgr ade tape . 2 . Ensure that t he dri ve is em pt y . Th e dri ve i con(s) on the Home scr een indi cates t he pres ence o f a tape in t he dri ve . If a tape is in the dr iv e, u [...]

180 Upgrading Fi rmw are Chapter 5[...]

Appendix Ov er view 181 Technical Specifications Appendix Ov er view The append ix pr ov ides i nformation on the following: ■ Envir onmenta l Specifications on page 18 2 ■ Library Specifications on page 183 ■ Ph ysi cal Specif ications on page 184 ■ Cable Spec ifications on page 186 ■ Driv e Com patibility Specifications on p age 18 7 ?[...]

182 En vironmental Specifications Appendix Env ironmental Specifications T able 29 Enviro nmental S pecif ications Char acter istic Spe cifica tion T emperature/Humidity Oper ating 10º to 3 5º C Non-oper ating -3 5 º to 6 5º C Oper ating wet -bulb tem per atur e (media) 25º C m axi mu m Non-operating w et-bulb temper ature (dri ve) 46º C maxi[...]

Appendix L ibrary Specifications 183 Appendix A Libr ar y Specifications T able 30 Library Specificatio ns Des cr ipti on All models Gener al A ver age tape access time 15 seconds A ver age tape e x change time (mean time to ej ect tape fr om dr ive , r oboticall y ex change t ape fr om magazine and r eload dri ve) 46 seconds Sto rag e capacity Dep[...]

184 Ph ysical Specifications Append ix Ph ysical Specifications T able 31 Ph y sical Specification s Des cr ipti on Sp ecifica tio n Height 2/20 Se r ies 216 mm (9 in) 4/40 Se ri es 48 9 mm (19 in) 6/60 Se ri es 711 mm ( 2 8 in) 8/80 & 10/1 00 Ser ie s 1, 9 6 9 mm(7 8 in) Wid th 2/20, 4/ 40 & 6/6 0 Ser ies 4 4 2 mm (17 in) 8/80 & 10/1 0[...]

Appendix Ph ysical Specifications 185 Appendix A 8/80 & 10/100 Seri es appr ox imatel y 318 kg ( 7 00 lb) SCS I I nt e rf a c e ■ T w o ports, V ery High De nsit y Cable Interconnect ( VHD CI) , sm a l l fo rm fac to r ■ Auto-negotiation (fas t , narr ow , wide , ultra2) ■ Supports SCSI- 2 a nd SCS I-3 pr otocols ■ Ava i l a b l e a s H[...]

186 Cable Sp ecifications Appendix Cable Specifications Note En su re that al l c ables con form to the A NSI SCSI spe cificatio ns. T able 32 SCSI Cable S pecific atio ns Maximum Supported Length Interface Single -Ended Low- Voltage Different ial High- V oltage Differential Fa s t SC SI 10 MB/second Narr ow 20 MB/second Wi de 3 meters 1 2 meters 2[...]

Appendix Dr ive Compatibility Spec ifications 18 7 Appendix A Dri ve Compatibility Specifications Dri ve Compatibility T able 34 on page 18 7 show s r e ad and wr it e compatibility bet ween Quantum DL T and L T O , Linear T ape- Open, Ultr ium for mats. Me dia Compatibility Caution It is cr itical to ensur e that the media y ou use matc hes the fo[...]

188 Dri ve Compatibility Specifications Appendix T able 36 on page 188 sho ws dri ve tec hnologies and compa tible cleaning cartri dges. Note Ensur e you u se the cor r ect cleaning cartr idge f or your t ape dr iv e. T able 36 Cl eaning C artrid ge Com patibilit y Dri ve ty pe C leaning cartri dge t ype HP part number Quantum DL T DL Tta pe cleani[...]

Appendix HP Ultrium Dr ive and Media Specifications 18 9 Appendix A HP Ultrium Dr ive and Media Specifications T able 37 Ultrium Dri ve Specifications Desc ri ption HP Ultr ium Read/w rite tr ansfer r ate: (maxim um sustained) ■ Non- compressed mode : 15 MB/second ■ Compr essed (2:1 t ypi c al) : 30 MB/second Burst tr ansfe r r ate 80 MB/second[...]

190 HP Ultri um Drive and Media Specifications Appendix Note Only u se Ultr ium cleaning cartri dges wit h HP Ultr ium tape dr ive s. F or data cartr idges, onl y use those spec ified a s hav ing met Ultr ium standar ds. Appr ov ed media will ha ve the Ultr ium for mat trademar k ( Fig u re 60 ) , which indicates that the media has passed U ltr ium[...]

Appendix HP Ultrium Dr ive and Media Specifications 191 Appendix A Note F or data c artri dge m essages, ‘ n ’ r epr esents the volume ser ial number (or volser ) , and ‘XY’ repr esents the me dia ID. The HP Ultr ium media ID is ‘Lg ’ wher e ‘ g’ (alp hanume r ic) desi gnate s a ge n e rat i o n of t h e c a r t ri d ge. Fo r ex amp[...]

192 DL T Dri ve and Media Specifications Appendix DL T Dri ve and Media Spec ifications T able 40 DL T Drive Speci ficat ions Des cr ipti on Quantu m DL T 8000 Read/w rite tr ansfer r ate: maxim um sustained (DL T T y pe IV media) ■ Non-compr essed mode: 6.0 MB / se c o nd ■ Comp r essed (2 :1 typ ical): 12 .0 MB/second Burs t tr ansfer r ate 2[...]

Appendix DL T Drive and Media Sp ecificati ons 19 3 Appendix A Note Y ou can also u se DL T T ype IIIXT media , though it ha s a signif ican tly r educed capac ity and perf orman ce compar ed to DL T T ype IV medi a. T able 41 DL T M edia Spec ifica tions Char acter istic DL T T y pe IV Medi a DL T 8000 F ormatted capac it y ■ 40 GB (non-c ompres[...]

19 4 DL T Driv e and M edia Specifications Appendix T able 42 DL T Bar Code Specifications Desc ri ption Specific at ion Data cartri dge m essage 6-charac ter: 2 alpha , 4 numer ic, ( AAnnnn) Cl e a n i n g c a r t ri d g e m e s sa g e 6 - c h a rac t e r: ‘ CL N ’ , 3 nu m eric (CLNnnn) Dimensio ns 5.6 cm x 2 .1 cm (2 .2 in x .82 in) S ymbolo[...]

Appendix Ov er view 19 5 Customer Support Appendix Ov er view This appendi x pro vides inf ormatio n on the follo wing: ■ Registering Y our Product on page 19 6 ■ Support Ser vices on page 19 7 ■ Contacting HP Customer Supp ort on page 202 ■ W arrant y In formati on on page 207 B[...]

19 6 Registering Y our Product Appendix Register ing Y our Product R egister ing y our pr oduct ensur es f ast an d eas y access to He wlett-P ack ar d Cust om er Support. ■ H P re g i s t ra t i o n we b s i te : htt p: // w w w. r e g i s t e r . h p . c o m HP cu stomer s who r egiste r on our web sit e jo in a select gr ou p who r e giste r t[...]

Appendix Support Services 19 7 Appendix B Support Ser vices HP suppor t servi ces upgr ade and/o r ext end the war ran t y on your t ape library . A wi de range of se rvice opti ons are av ailable to meet y our business up time need s. SupportP acks Support P acks a re av a ilable wi th i n 18 0 day s of your purcha se. If yo u choose t o pur chase[...]

19 8 Support Services Appendix T able 43 Suppor tP a c ks Suppo rtP ac k Number Des cr ipti on 2/20 series H5 5 20A /E 3 y ear , same da y , onsit e H4434A/E 3 year , 2 4x7 , onsite U2063P A/PD (post -war ran ty) 1 year , next da y , onsite H2 7 34P A/P E (post- war r anty) 1 year , same da y , on site 4/40 series H5 53 3A/E 3 year , same day , ons[...]

Appendix Support Services 199 Appendix B Ser vice Contr ac ts Servi ce contr acts ar e availa ble after the fi rs t 1 8 0 d ays of yo ur p u rcha s e. I f yo u choo se to pur chase one, y our war r anty will be upgr ade d. T o pur chase a service contr act , or for inf ormation on additional opti ons, contact y our HP sales repr esentative . T able[...]

200 Support Services Appendi x T able 45 W arran ty U pgrad e Ser vice C ontrac ts Option De scr ipti on 01B Standalone upgr ade to hard war e warr anty to 6 hour call-to-r epair , 2 4x7 cov erag e 07 A P r i o r i t y 0 7G Upgrades har dw are w arr anty res ponse to 2 4 x7 0 7V U pgrades har dw a r e war ranty to 6 hour call-to -r epair 0 7X Upg r[...]

Appendix Support Services 201 Appendix B Backup S oft war e Suppor t While th e libr ary pr oduct itself is su pported by He wlett-P ac k ar d, all softwar e pr oducts are supported b y indiv idual software v endors. When contac ting the softwar e vendor f or support , you w ill ne ed the fo llo wing info rmation: ■ Y our name a nd telephone numb[...]

202 Contacting HP Customer Support Appendix Contacting HP Custom er Suppor t If y our libr ary fails dur ing the war ran t y per iod an d the sugges tions in t he documen tation do no t solve the pr oblem, y ou can recei ve support b y doing the f ollo wing: ■ Access HP Support on the W or ld Wide W eb at: http:// www .hp .co m/ go / support ■ [...]

Appendix Contacting HP Customer Suppor t 203 Appendix B T elephon e Support T o obtain tec hnical as sistance , call the support r epres entati ve near est you . North and Sout h America Note F or the latest li st of phone numbers for HP Customer Support, see http://ww w .hp .com/go/suppo rt . Phone cha rges may apply . ■ Argentina (541) 77 8 8 3[...]

204 Contacting HP Customer Support Appendix European Customer Support Centers Monday - F r ida y , 8:30 - 18: 00 (C.E .T) Note F or the latest list of phone numbers for HP Cust o mer Support, see http://ww w .hp .com/go/suppo rt . Phone cha rges may apply . ■ Austria + 43 (0) 7114 201080 ■ Belgium , Dutch + 3 2 (0) 2 6 2 6 8806 ■ Belgium , F [...]

Appendix Contacting HP Customer Suppor t 205 Appendix B ■ Spa in + 34 90 2 3 21 123 ■ Swe d e n + 46 (0) 8 619 217 0 ■ Swi t ze r l a n d + 41 (0) 848 80 11 11 ■ Tu r k e y + 90 212 22 4 5 9 25 ■ United King dom + 44 (0) 171 512 5 2 02 Asia P acific Customer Suppor t Centers Note F or the latest li st of phone numbers for HP Customer Supp[...]

206 Contacting HP Customer Support Appendix ■ Ne w Zeal and + 64 9 35 6 6640 ■ Pe n a n g 1 300 88 00 28 ■ Philippines + 63 2 8 6 7 35 51 ■ Singapor e + 6 5 2 72 5 300 ■ Ta i wa n + 886 2 717 005 5 ■ Tha il a nd + 66 2 661 4000 ■ Viet n a m + 84 (0) 8 8 2 3 45 30 Elsew here Con tac t yo ur autho r i zed HP deal er/distrib ut or or th [...]

Appendix W arranty Information 207 Appendix B W a rrant y In form ati on HP Pr oduct: HP Sur estor e T ape Lib r ary 20/20, 40/40, 60/6 0, 8/80 and 10/100 series Dur ation of limited w arran ty: One Y ear 1. HP war rants HP har dwar e, accessor ies, and suppli es against defects in mat er ials and w orkma nship f or th e per iod spec ifi ed abo ve [...]

208 W arranty Infor mation Appendix T O THE EX TENT ALL O WED B Y L OCAL LA W , THE REMEDIES IN THIS W ARRANT Y S T A TEMENT ARE THE CUST O MER’S SOLE AND EX CL USI VE REMEDIES . EX C EPT AS I N D I C ATE D A B OVE, I N N O E V E N T W I L L H P O R ITS SU PPL I E RS B E L I A B L E F OR L OS S OF D A T A OR FOR DIRECT , SPE CIAL, INCIDENT AL, CO[...]

Library Err or Codes 209 Error Code Reference Li b ra r y E rro r C o d e s T able 46 on page 210 lists the har d er ror code s and suggestio ns fo r reco ve ry . Use the reco very instructions fr om th e fr ont pa nel display as the primary appr oac h to tr oubl eshooting. Eac h hard e rr or is acco mpanie d by a qualif ier code and a list o f seq[...]

210 Libr ar y Error Codes Appendix T able 46 Error Codes an d Recov er y Procedures Dec imal Err or He x Err or Desc rip tion Rec over y M e th o d 0 00H Er r or code not set . ■ Po w e r c y c l e t h e l i b r a r y. ■ Observe the L EDs on the back of the library contr oller car d. See Interpreting Library LEDs on page 130 to unders tand what[...]

Appendix Library Err or Cod es 211 Appendix C 11 0BH Fa i l e d p l u ng e m o t o r test . ■ N ote the err or c ode qualifier to help determine appr opriate testing. 12 0CH Tr a n s p o r t f a i l e d t o fin d the tr anslate home posi tion. ■ Make sur e that all tape cartridg es are full y seated in their slots. 13 0DH Tr a n s p o r t f a i[...]

212 Libr ar y Error Codes Appendix 21 15H A cha ssis fan is disconnect ed or faul t y . Chec k that th e cha ssis fan ca ble connection is secur e. 22 16H Chas sis inter connect cables ar e disconnect ed or faul t y . Chec k that the c hassis inter connect cab les are secur e. 23 17H F r ont pan el cab le is disconnect ed or faul t y . Check that t[...]

Appendix Library Err or Cod es 213 Appendix C 51 33 H T est not r un, tape s not in r equir ed locati ons. Th e libr ary needs at least o ne ta pe and an empty slot to pe rform this test. 52 34H Te s t n o t r u n , a n in vent ory check is needed. ■ Ru n t h e Inventory Chec k test f rom the fr ont panel (see Running L ibrary Diagnostic T ests o[...]

214 Libr ar y Error Codes Appendix 62 3EH F ai led to load a tape into a dr ive . Note the err or c ode qualifier to help determine appr opriate testing. 63 3FH Failed to u n load a ta pe fr om a dr iv e. Note the err or c ode qualifier to help determine appr opriate testing. 64 40H T ransport unable to in ve ntory dr iv e. Note the err or c ode qu[...]

Appendix Library Err or Cod es 215 Appendix C 72 48H Unabl e to p ut tape back in to slot after power cy cle. Note the err or c ode qualifier to help determine appr opriate testing. 74 4AH Dr i v e module disconnect ed or has fai le d. ■ Ensur e that all dr iv e modules ar e full y insert ed into th e dri ve ba ys at the r ear of the libr ar y . [...]

216 Libr ar y Error Codes Appendix 82 52 H Inco rr ect e xtern al SC SI connection . Libr ary connected to wrong t ype of SCSI bus. Check t he cable config urati on (see Connecting and P ow ering on the Library on page 3 2) . 89 59 H Clea ning car tri dge has e xpir ed. Us e a ne w clea ning c artr idg e . 90 5AH Not a cl eaning cartr idge . Insert[...]

Appendix Library Err or Cod es 217 Appendix C 111 6fH Slav e contr oller card missing or f ault y . Ensur e the slav e cont r oller car d is installed and f ully seated. 112 70 H Slav e boar d command timeo ut. Ret r y c o m m a nd. 113 71H Slav e controlle r card failed self test . Po w e r c y c l e t h e l i b r a r y. 114 72 H Slave contr oller[...]

218 Libr ar y Error Codes Appendix 131 83H Remote management car d is missing or faul t y . ■ Ensure t he remo te ma nagement card is installed. ■ Po w e r c y c l e t h e l i b r a r y. 13 2 84H Remote management car d board timeou t. Ret r y c o m m a nd. 133 85H A r emote management card has f ailed. Po w e r c y c l e t h e l i b r a r y. 1[...]

Appendix Library Err or Cod es 219 Appendix C 141 8DH F ro nt panel boar d missing . Po w e r c y c l e l i b r a r y. 14 2 8EH F r ont panel boar d timeout . Ret r y c o m m a nd. 143 8FH F r ont panel bo ar d fai le d. Po w e r c y c l e t h e l i b r a r y. 150-155 96 H - 9BH F ailed transport contr oller self test . Note the err or c ode qualif[...]

2 20 Libr ary Error Codes Appendix[...]

Glos sary 22 1 A AL_P A A rb itra ted loop phy sical addr ess B back up so ft war e Softwar e that runs on the host compute r that is used to tr ack data back ups and ex ecut e libr ar y funct ions. boar d A pr inted cir cuit assembl y (PCA ). Also called a card or adap ter . bulk loa d A way t o load magazine s lots with tapes. Usua lly re fers to[...]

2 22 Glossary dr iv e cleaning A library featur e that uses a cleaning tape to clean a tape dr iv e. dr i v e module Th e entir e assembl y that ho use s the dr ive , inc luding the met al housing an d connectors . differ ent ial SCS I A type of SC SI cable that c an carry data a maximum of 2 5 meters. E even t A signif icant f uncti on of t he lib[...]

Glos sary 22 3 Glossary home scr een The vi ew on the f ront panel displa y that pro vides st atus infor mation after the libr ary has been pow er ed on . Also , the def ault vie w to whi ch the disp la y r eturns after b eing left idle after appro ximat ely three minutes. host One or mor e computers that gener ate and com municate data to the libr[...]

2 24 Glossary M MA C Addr ess M edia access contr ol address - a uniq ue hard ware-based addr ess that iden tifi es each node on a net wor k. maga zine A slotted cont ainer that r esides in the tape dr awer s that pro vides indiv idual slots f or fi ve tape cartr idges. magazine access A pr ocess of loading or unloading tapes that inv olves opening[...]

G l os s a r y 225 Glossary S SCS I Small Computer S yst ems Interface - A bu s that transfer s data between the host s ystem an d the libr ar y . SCS I I D The el ectr onic identif icati on number f or each SC SI dev ice in the libr ar y . T he libr ar y SCSI de vices ar e the dri ves and the library interf ace contr oller car d. SC SI elemen t re[...]

226 G l o s s a r y UT C Coor dinated U nive rsal Ti me W we b-based libr ary administrat or Descr ib es the interface that allows y ou to monitor and manage the library ov er the net work v ia the re mote management c ard . wide SCS I A 68-pin connect or that ca n be single -ended or differ ential in implementati on.[...]

227 A access mailslot 85 tape magazine 81 AL_PA 103 , 105 , 221 anti-tip foot in moving procedure 57 in rackmounting procedure 19 applications, backup software 31 , 66 , 221 bringing drives online 16 6 compatibility 12 , 50 , 14 7 configuring 90 , 95 , 10 2 , 10 7 errors 128 , 12 9 , 14 2 inventory check 158 mailslot configuration 53 replacing a dr[...]

228 channel 102 – 109 connectivity troubleshooting 128 coordinated universal time zones, for setting date and time 109 cosmetic drawer face removing 17 4 replacing 17 4 cover, removing from standal- one library 17 2 Customer Care website 202 customer support Asia-Pacific 205 during warranty 202 Europe 204 North and South America 203 D data cartri[...]

229 addressing 103 configuration 10 2 current settings 103 , 104 current status 103 , 104 future settings 103 , 104 installation 41 – 47 supported topologies 41 viewing status 112 fibre channel arbitrated loop 222 fibre channel cable 18 6 2/20 45 4/40 46 6/60 47 fibre channel connections 2/20 45 fibre channel controller, loca- tion 4/40 33 format[...]

230 password protected menus 63 rackmounting 19 registering 19 6 retrieving information about 110 – 158 service contracts 199 support services 197 supportpacks 197 weight 17 , 25 , 54 , 58 Library & Tape Tools 50 , 154 library config uration configuring the mailslot 93 enabling an d changing the password 92 library configurations, viewing dat[...]

231 P packaging materials 58 partial availability conditions, list of 121 – 125 partial availability state, clear- ing 120 password enabled status, view- ing 112 password, enabling and changing 92 physical specifications 18 4 – 185 placement of clip nuts 2/20 20 4/40 20 6/60 21 port 224 post-installation tasks configuring the library for web mo[...]

232 DLT formatted capa city 19 3 media cartridg e life 193 media shelf life 19 3 fibre channel cables 186 library 183 physical 184 – 185 SCSI cable 186 SCSI cables 186 shock 182 temperature and humidity 182 Ultrium bar code labels 191 formatted capa city 190 media cartridg e life 190 media shelf life 190 vibration 182 standby power switch 224 sta[...]

233 time zones, for setting date and time V verifying host configuration 50 vibration specifications 182 viewing librar y configurations 112 W warranty 19 7 , 19 9 , 20 7 warranty, telephone support during 203 web-based library administrator 226 website, Customer Care 202 weight, library 17 , 25 , 54 , 58 weight, reducing for installation 23 wide S[...]

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Cop yr ight © 200 2 Hew let t-P ack ard Compan y Printed in U .S .A. E dition 5 June 200 2 www .hp .com/go/support Printed on r ecyc led paper C9521-90002[...]