HP (Hewlett-Packard) 3500, 3700 manual

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hp color LaserJet 3500 and 3700 series printer User Guide[...]

Copyright and License © 2003 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained in this document is subject to change without notice. The only warranties for HP products and services are se[...]

hp customer care Telephone support HP provides free telephone support during the warranty period. When you call, you will be connected to a responsive team waiting to help you. For the telephone number for your country/region, see the flyer that shipped in the box with the product, or visit http://www.hp.com/support/callcenters . Before calling HP,[...]

Call: 1-800-835-4747 (U.S.) or 1-800-268-1221 (Canada). Extended Service: 1-800-446-0522 HP toolbox To check the printer status and settings and view troubleshooting information and online documentation, use HP toolbox. You can view the HP toolbox when the printer is directly connected to your computer or when it is connected to a network. You must[...]

Table of contents 1 Printer basics Quick access to printer information ............... ................ .................... ................. ............... ........ 2 User guide links .......................... ... ............................................. .................................... .... 2 Where to look for more information .......[...]

PowerSave time ............... .............. .............. .................. ................ ................. ............... ... 41 Display brightness ........................................ ... ........... .. .... .... ............................................ 42 Personality (available for the hp color LaserJet 3700 series printer) .....[...]

Options for binding 2-sided printing jobs .......................................................................... 81 Manual 2-sided printing ..................................... ....................................... ........................ 81 Special printing situations ..................................................... ....... ... ......[...]

Approximate replacement intervals for supplies for the hp color LaserJet 3500 series printer ................................................................................................................ ... 106 Approximate replacement intervals for supplies for the hp color LaserJet 3700 series printer ...........................................[...]

Print quality problems associated with paper jams ..................... ..................... .............. 193 Print quality problems associated with toner buildup inside the printer ......................... 193 Print quality troubleshooting pages ................. ......................... ...................................... 193 Calibrating [...]

Installing an hp Jetdirect print server card in the hp color LaserJet 3700 series printer . .....2 26 To install an HP Jetdirect print server card ...... ......................... ..................... ................ 226 Glossary Index x ENWW[...]

1 Printer basics This chapter contains information on becoming familiar with the printer features. The following topics are covered: ● Quick access to printer information ● Printer configurations ● Printer features ● Walk around ● Printer software ● Print media specifications ENWW 1[...]

Quick access to printer information User guide links ● Walk around ● Replacing supplies and parts Where to look for more information Several references are available for use with this printer. For the HP Color LaserJet 3500 series printers, see http://www.hp.com/support/clj3500 . For the HP Color LaserJet 3700 series printers, see http://www.hp[...]

Using the printer User Guide —Detailed information for using and troubleshooting the printer. Available on the CD-ROM that came with the printer. Online Help —Information about printer options that are available from within the printer drivers. To view a Help file, access the online Help through the printer driver. ENWW Quick access to printer [...]

Printer configurations Thank you for purchasing the HP Color LaserJet 3500 series printer or the HP Color LaserJet 3700 series printer. These printers are available in the configurations described below. HP color LaserJet 3500 printer The HP Color LaserJet 3500 printer is a four-color, laser printer that prints 12 pages per minute (ppm) in both mon[...]

HP color LaserJet 3700 printer The HP Color LaserJet 3700 printer is a four-color, laser printer that prints 16 pages per minute (ppm) in both monochrome (black and white) and color. ● Trays. The printer comes with a multipurpose tray (Tray 1) that holds up to 100 sheets of various paper types and sizes or 10 envelopes and a 250-sheet paper feede[...]

HP color LaserJet 3700dn printer The HP Color LaserJet 3700dn printer includes the features of the HP Color LaserJet 3700n printer, automatic 2-sided (duplex) printing, and a total of 128 MB of SDRAM. HP color LaserJet 3700dtn printer The HP Color LaserJet 3700dtn printer includes the features of the HP Color LaserJet 3700dn printer, plus an additi[...]

Printer features This printer combines the quality and reliability of Hewlett-Packard printing with the features listed below. For more information on the features of the HP Color LaserJet 3500 series printer, see the Hewlett-Packard website at http://www.hp.com/support/clj3500 . For more information on the features of the HP Color LaserJet 3700 se[...]

HP Color LaserJet 3500 series printer HP Color LaserJet 3700 series printer Fonts Not applicable ● 80 internal fonts available for both PCL and PostScript emulation. ● 80 printer-matching screen fonts in TrueType™ format available with the software solution. Paper handling ● Prints on paper from 76 by 127 mm (3 by 5 inches) up to 215 by 355[...]

HP Color LaserJet 3500 series printer HP Color LaserJet 3700 series printer Connectivity ● Hi-Speed Universal serial bus (USB) 2.0 cable interface. ● HP Jetdirect en3700 external print server; standard on the HP Color LaserJet 3500n printer. ● HP Web Jetadmin software. ● Standard, bidirectional, parallel cable interface (IEEE-1284 compliant[...]

Walk around The following illustrations identify the locations and names of key components of this printer. Front view (shown with 500-sheet paper feeder) 1 on/off switch 2 Tray 3 (optional; 500 sheets of standard paper) 3 Tray 2 (250 sheets of standard paper) 4 Tray 1 5 front door 6 printer control panel 7 output bin extender, for use with B5 (JIS[...]

Printer software Included with the printer is a CD-ROM containing the printing system software. The software components and printer drivers on this CD-ROM help you use the printer to its fullest potential. See the getting started guide for installation instructions. Note For the latest information about the printing system software components, view[...]

Printer drivers for the hp color LaserJet 3700 series printer Operating system 1 PCL 6 PS Emulation Windows 98, Me Windows NT 4.0 Note Windows NT does not support USB Windows 2000 2 Windows XP (32-bit) 2 Windows XP (64-bit) 2 , 3 Windows Server 2003 (32-bit) Windows Server 2003 (64-bit) Macintosh OS 1 Not all printer features are available from all[...]

HP Web Jetadmin HP Web Jetadmin allows you to manage HP Jetdirect-connected printers within your intranet using a browser. HP Web Jetadmin is a browser-based management tool and should be installed only on the network administrator’s computer. It can be installed and run on a variety of systems. To download a current version of HP Web Jetadmin an[...]

HP toolbox The HP toolbox is an application that you can use for the following tasks: ● checking the printer status ● configuring the printer settings ● viewing troubleshooting information ● viewing online documentation ● printing internal printer pages You can view the HP toolbox when the printer is directly connected to your computer or[...]

For a complete explanation of the features and functionality of the embedded Web server, see Using the embedded Web server (hp color LaserJet 3700 series printer only) . Other components and utilities Several software applications are available for Windows and Macintosh OS users, as well as for network administrators. These programs are summarized [...]

Print media specifications For optimum results, use conventional 75 g/m 2 to 90 g/m 2 (20 to 24 lb) photocopy paper. Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, curls, or bent edges. Supported paper weights and sizes Tray 1 paper sizes 1 Tray 1 Dimensions Weight or thickness Ca[...]

Tray 2 paper sizes 1 Tray 2 Dimensions Weight or thickness Capacity Letter 216 by 279 mm (8.5 by 11 in) 60 to 105 g/m 2 (16 to 28 lb bond) 250 sheets (75 g/m 2 ; 20 lb bond) Legal 216 by 356 mm (8.5 by 14 in) 60 to 105 g/m 2 (16 to 28 lb bond) 250 sheets (75 g/m 2 ; 20 lb bond) Executive 184 by 267 mm (7.3 by 10.5 in) 60 to 105 g/m 2 (16 to 28 lb b[...]

Automatic 2-sided printing (available on some models of the HP LaserJet 3700 series printer) 1 Automatic 2-sided printing Dimensions Weight or thickness Capacity Letter 216 by 279 mm (8.5 by 11 in) 60 to 105 g/m 2 (16 to 28 lb bond) unlimited sheets Legal 216 by 356 mm (8.5 by 14 in) 60 to 105 g/m 2 (16 to 28 lb bond) unlimited sheets A4 210 by 297[...]

2 Control panel This chapter contains information on the printer control panel, which provides control of printer functions and communicates information about the printer and print jobs. The following topics are covered: ● Control panel overview ● Control panel menus ● Menu hierarchy ● Information menu ● Paper handling menu ● Configure [...]

Control panel overview The control panel provides control of printer functions and communicates information about the printer and print jobs. Its display provides graphic information about printer and supplies status, making it easy to identify and correct problems. Control panel buttons and lights 1 help ( ) button 2 back arrow ( ) button 3 ready [...]

Button name Function Up arrow Down arrow Navigate menus and text, and increase or decrease the values of numerical items in the display. Back arrow Navigates backward in nested menus. Menu Enters and exits menus. Stop Halts the current job in progress, presents a choice to resume or cancel the current print job, clears paper from the printer, and c[...]

The top-level screen on the display has two areas: message/prompt and supplies gauge. Printer display 1 message/prompt area 2 supplies gauge 3 print cartridge colors from left to right: black, cyan, magenta, and yellow The message and prompt areas of the display alert you to the state of the printer and tell you how to respond. The supplies gauge s[...]

Control panel menus You can perform most routine printing tasks from the computer through the printer driver or software application. This is the most convenient way to control the printer. Any changes that you make using the computer will override the printer control panel settings. See the Help files associated with the software, or for more info[...]

Menu hierarchy The following tables list the hierarchies of each menu. To access the menus 1. Press M ENU once to access MENUS . 2. Press or to navigate the listings. 3. Press to select the appropriate option. 4. Press to return to the previous level. 5. Press M ENU to exit the MENUS . 6. Press to see additional information about a menu. MENUS INFO[...]

PAPER HANDLING TRAY 1 SIZE TRAY 1 TYPE TRAY 2 SIZE TRAY 2 TYPE TRAY 3 SIZE TRAY 3 TYPE Configure device menu See Configure device menu and Changing printer control panel configuration settings for more information. CONFIGURE DEVICE PRINTING COPIES DEFAULT PAPER SIZE DEFAULT CUSTOM PAPER SIZE DUPLEX (available for the HP Color LaserJet 3700dn and 37[...]

SYSTEM SETUP SHOW ADDRESS (available for the HP Color LaserJet 3700 series printer COLOR/BLACK MIX TRAY BEHAVIOR POWERSAVE TIME DISPLAY BRIGHTNESS PERSONALITY (available for the HP Color LaserJet 3700 series printer) CLEARABLE WARNINGS (available for the HP Color LaserJet 3700 series printer) AUTO CONTINUE SUPPLIES LOW JAM RECOVERY RAM DISK (availa[...]

DIAGNOSTICS PRINT EVENT LOG SHOW EVENT LOG PQ TROUBLESHOOTING DISABLE CARTRIDGE CHECK PAPER PATH SENSORS PAPER PATH TEST MANUAL SENSOR TEST COMPONENT TEST PRINT/STOP TEST COLOR BAND TEST ENWW Menu hierarchy 27[...]

Information menu Use the information menu to access and print specific printer information. Menu item Description PRINT MENU MAP Prints the control panel menu map, which shows the layout and current settings of the control panel menu items. See Printer information pages . PRINT CONFIGURATION Prints the printer configuration page. PRINT SUPPLIES STA[...]

Paper handling menu The paper handling menu allows you to configure trays by size and type. It is important to correctly configure the trays with this menu before you print for the first time. Note If you have used previous HP LaserJet printers, you might be accustomed to configuring Tray 1 to first mode or to cassette mode. To mimic the settings f[...]

Configure device menu The configure device menu allows you to change or reset the default print settings, to adjust the print quality, and to change the system configuration and I/O options. Printing menu These settings affect only jobs without identified properties. Most jobs identify all of the properties and override the values set from this men[...]

Menu item Values Description COURIER FONT REGULAR DARK Allows you to select a version of the Courier font. The default is REGULAR . Available for the HP Color LaserJet 3700 series printer. WIDE A4 NO YES Allows you to change the printable area of A4 paper so that eighty 10-pitch characters may be printed on a single line. The default is NO . Availa[...]

Menu item Values Description PCL FORM LENGTH ORIENTATION FONT SOURCE FONT NUMBER FONT PITCH FONT POINT SIZE SYMBOL SET APPEND CR TO LF SUPPRESS BLANK PAGES Allows you to configure settings for the printer control language. FORM LENGTH sets the number of lines per page. The default is 0 . ORIENTATION determines long-edge versus short-edge page layou[...]

Menu item Values Description ADJUST COLOR CYAN DENSITY MAGENT A DENSITY YELLOW DENSITY BLACK DENSITY RESTORE COLOR VALUES Allows you to modify the half tone settings for each color. The default for each color is 0 . SET REGISTRATION PRINT TEST PAGE SOURCE ADJUST TRAY 1 ADJUST TRAY 2 ADJUST TRAY 3 Allows 1-sided and 2-sided image alignment. The defa[...]

Menu item Values Description OPTIMIZE T1 DOWN T1 UP T2 UP 1 T1 UP 2 T2 DOWN 1 T2 DOWN 2 LEADING EDGE UP LEADING EDGE DOWN REDUCE BKGROUND 1 REDUCE BKGROUND 2 FUSER DOWN 1 FUSER DOWN 2 FILM OFFSET GHOST PREVENTION PRE-ROTATION RESTORE OPTIMIZE Allows you to optimize certain parameters for all jobs rather than (or in addition to) optimizing by paper [...]

Menu item Values Description SHOW ADDRESS AUTO OFF AUTO allows the printer's IP address to be shown on the printer control panel, alternating with the Ready message. The default is OFF . This menu item is displayed only if the printer is connected to a network (available for the HP Color LaserJet 3700n, 3700dn, and 3700dtn printer models). COL[...]

Menu item Values Description DISPLAY BRIGHTNESS 1–10 Allows you to adjust the brightness of the printer's control panel. The default is 5. See Display brightness . PERSONALITY AUTO PS PCL Sets the default personality to automatic switching, PCL, or PostScript emulation. The default is AUTO . See Personality (available for the hp color LaserJ[...]

Menu item Values Description LA NGUAGE A list of available languages appears. Sets the default control panel language. See Language for more information. I/O menu This menu allows you to configure the printer's I/O options. See Network configuration . Menu item Values Description I/O TIMEOUT 5–300 Allows you to select the I/O timeout in seco[...]

Menu item Values Description RESTORE FACTORY SETTINGS None Allows you to clear the page buffer, to remove all perishable personality data, to reset the printing environment, and to return all default settings to factory defaults. However, this menu does not restore HP Jetdirect network settings to factory default values. POWERSAVE OFF ON Allows you[...]

Diagnostics menu The diagnostics menu allows you or a service representative to run tests that can help identify and solve problems with the printer. Menu item Description PRINT EVENT LOG This item will print an event log that will display the last 50 entries in the printer event log, starting with the most recent. SHOW EVENT LOG This item displays[...]

Changing printer control panel configuration settings By using the printer control panel, you can make changes to general printer configuration default settings, such as tray size and type, PowerSave time, printer personality (language), and jam recovery. The printer control panel can also be accessed from a computer by using the Settings page of t[...]

5. Press to select SYSTEM SETUP . 6. Press to highlight TRAY BEHAVIOR . 7. Press to select TRAY BEHAVIOR . 8. Press to highlight MANUALLY FEED PROMPT . 9. Press to select MANUALLY FEED PROMPT . 10. Press or to select ALWAYS or UNLESS LOADED . 11. Press to set the behavior. 12. Press M ENU . PowerSave time The adjustable PowerSave time feature reduc[...]

9. Press to set the selection. 10. Press M ENU . Display brightness You can change the brightness of the control panel display using the DISPLAY BRIGHTNESS option. To set the display brightness 1. Press M ENU to enter the MENUS . 2. Press to highlight CONFIGURE DEVICE . 3. Press to select CONFIGURE DEVICE . 4. Press to highlight SYSTEM SETUP . 5. P[...]

Clearable warnings (available for the hp color LaserJet 3700 series printer) You can determine the display time of control panel clearable warnings with this option by selecting ON or JOB . The default value is JOB . ● ON displays clearable warnings until you press . ● JOB displays clearable warnings until the end of the job for which it was ge[...]

Supplies low The printer allows two options for reporting that supplies are low; CONTINUE is the default value. ● CONTINUE allows the printer to continue printing while displaying a warning until the supply is replaced or a supply out condition is reached. ● STOP causes the printer to pause printing until you replace the used supply or press , [...]

9. Press to set the selection. 10. Press M ENU . Language The option to set the default language appears when the printer is turned on for the first time. As you scroll through the available options, the list appears in the language that is highlighted. When the list appears in the language desired, press to set the language. You can also change th[...]

Using the printer control panel in shared environments If your printer is shared with other users, adhere to the following guidelines to ensure successful printer operation: ● Consult your system administrator before making changes to control panel settings. Changing control panel settings could affect other print jobs. ● Coordinate with other [...]

3 I/O configuration This chapter describes how to configure certain network parameters on the printer. The following topics are covered: ● USB configuration ● Parallel configuration (hp color LaserJet 3700 series printer only) ● Enhanced I/O (EIO) configuration (hp color LaserJet 3700 series printer only) ● Network configuration ENWW 47[...]

USB configuration All printer models support USB connections. The USB port is on the back of the printer. Connecting the USB cable Plug the USB cable into the printer. Plug the other end of the USB cable into the computer. 1 2 USB port connection 1 USB port 2 USB connector 48 Chapter 3 I/O configuration ENWW[...]

Parallel configuration (hp color LaserJet 3700 series printer only) The HP Color LaserJet 3700 printer supports network and parallel connections at the same time. A parallel connection is made by connecting the printer to the computer using a bidirectional parallel cable (IEEE-1284 compliant) with a b-connector plugged into the printer’s parallel[...]

Enhanced I/O (EIO) configuration ( hp color LaserJet 3700 series printer only) This printer comes equipped with one enhanced input/output (EIO) slot. The EIO slot holds compatible external devices, such as the HP Jetdirect print server network cards or other devices. Plugging an EIO network card into the slot increases the number of network interfa[...]

NetWare networks When using Novell NetWare products with an HP Jetdirect print server, Queue Server mode provides improved printing performance over Remote Printer mode. The HP Jetdirect print server supports Novell Directory Services (NDS), as well as bindery modes. For more information, see the HP Jetdirect Print Server Administrator’s Guide . [...]

Network configuration Note The network configuration feature is available for the HP Color LaserJet 3700 series printer when an EIO device is installed. You might need to configure certain network parameters on the printer. You can configure these parameters from the printer control panel, the embedded Web server, or for most networks, from the HP [...]

12. Press to save the setting. 13. Press M ENU to return to the Ready state. Manually configuring TCP/IP parameters from the printer control panel Use manual configuration to set an IP address, subnet mask, default gateway, syslog server, and idle timeout. Setting an IP address 1. Press M ENU to enter the MENUS . 2. Press to highlight CONFIGURE DEV[...]

3. Press to select CONFIGURE DEVICE . 4. Press to highlight I/O . 5. Press to select I/O . 6. Press to highlight EIO 1 . 7. Press to select EIO 1 . 8. Press to highlight TCP/IP . 9. Press to select TCP/IP . 10. Press to select CONFIG METHOD . 11. Press to highlight MANUAL . 12. Press to select MANUAL . 13. Press to highlight MANUAL SETTINGS . 14. P[...]

14. Press to select MANUAL SETTINGS . 15. Press to highlight DEFAULT GATEWAY . 16. Press to select DEFAULT GATEWAY . Note The first of four sets of numbers are the default settings. Each set of numbers represents one byte of information and has a range from 0 to 255. 17. Press the or arrow to increase or decrease the number for the first byte of th[...]

Setting the idle timeout 1. Press M ENU to enter the MENUS . 2. Press to highlight CONFIGURE DEVICE . 3. Press to select CONFIGURE DEVICE . 4. Press to highlight I/O . 5. Press to select I/O . 6. Press to highlight EIO 1 . 7. Press to select EIO 1 . 8. Press to highlight TCP/IP . 9. Press to select TCP/IP . 10. Press to select CONFIG METHOD . 11. P[...]

Disabling network protocols (optional) By factory default, all supported network protocols are enabled. Disabling unused protocols has the following benefits: ● decreases printer-generated network traffic ● prevents unauthorized users from printing to the printer ● provides only pertinent information on the configuration page ● allows the p[...]

10. Press to select ENABLE . 11. Press to highlight OFF . 12. Press to select OFF . The control panel displays a message that the setting has been saved and displays an option to re-enable AppleTalk. 13. Press M ENU to return to the Ready state. To disable DLC/LLC 1. Press M ENU to enter the MENUS . 2. Press to highlight CONFIGURE DEVICE . 3. Press[...]

4 Printing tasks This chapter describes how to perform basic printing tasks. The following topics are covered: ● Controlling print jobs ● Selecting paper ● Configuring trays ● Printing on special media ● 2-sided (duplex) printing ● Special printing situations ● Managing memory (hp color LaserJet 3700 series printer only) ENWW 59[...]

Controlling print jobs In the Microsoft Windows operating system, three settings affect how the printer driver tries to pull paper when you send a print job. The Source , Type , and Size settings appear in the Page Setup , Print , or Print Properties dialog boxes in most software programs. If you do not change these settings, the printer automatica[...]

Priority for print settings Changes made to print settings are prioritized (or take precedence) depending on where the changes are made: Note The names of commands and dialog boxes might vary depending on your software application. ● Page Setup dialog box . This dialog box opens when you click Page Setup or a similar command on the File menu of t[...]

Operating System Temporary change settings for print jobs Permanently change default settings 1 Macintosh OS X On the File menu, click Print . Change settings that you want on the various pop-up menus. On the File menu, click Print . Change settings that you want on the various pop-up menus, and then on the main pop-up menu, click Save Custom Setti[...]

Selecting paper You can use many types of paper and other print media with this printer. This section provides guidelines and specifications for selecting and using different print media. Before purchasing any paper or specialized forms in quantity, verify that your paper supplier obtains and understands the print media requirements specified in th[...]

● Do not use letterhead paper with low temperature dyes or thermography. Preprinted forms or letterhead must use inks that can tolerate temperatures of 190° C (374° F) for 0.1 second. ● Do not use any media that produces hazardous emissions, or that melts, offsets, or discolors when exposed to 190° C (374° F) for 0.1 second. To order HP Col[...]

Configuring trays The HP Color LaserJet 3500 and 3700 series printer allows you to configure trays by type and size. You can load different paper in the printer trays and then request paper by type or size in the application or the printer driver. Note If you have used previous HP Color LaserJet printers, you might be accustomed to configuring Tray[...]

Tray 1 custom paper Use the ANY SIZE size setting when the paper on which you want to print does not exactly match the size of the paper specified in the document you are printing. The printer will look first for paper that exactly matches the document, and then it will look for and print from the tray set to ANY SIZE or ANY TYPE . Use the ANY CUST[...]

Y dimension The Y dimension is the length of the page as it feeds into the printer. 1. Press to highlight Y DIMENSION . 2. Press to select Y DIMENSION . 3. Press or to highlight the correct value. 4. Press to select the value. If the value entered is outside the valid range, Invalid value will appear for two seconds. The display prompts you to ente[...]

Loading paper into Tray 1 CAUTION Avoid adding print media to Tray 1 while the printer is printing, or jams can occur. 1. Open Tray 1. Note If printing on special media, such as envelopes, use Tray 1. See Printing envelopes from Tray 1 for more information. 2. Slide out the tray extender and, if necessary, open the additional tray extender. 3. Slid[...]

4. Place print media into the tray with the side to be printed up, and the top, short edge in first. Note If you are printing on two sides, see 2-sided (duplex) printing for loading instructions. ? 5. Slide the paper width guides inward until they lightly touch the print media stack on both sides without bending it. Make sure the print media fits u[...]

Printing envelopes from Tray 1 Many types of envelopes can be printed from Tray 1. Up to 10 envelopes can be stacked in the tray. Printing performance depends on the construction of the envelope. In the software, set margins at least 15 mm (0.6 inches) from the edge of the envelope. CAUTION Envelopes with clasps, snaps, windows, coated linings, exp[...]

3. Set the paper width guides. ? 4. Load up to 10 envelopes in the center of Tray 1 with the side to be printed on facing up, with the stamp area closest to the printer, and the short edge toward the printer. Slide the envelopes into the printer as far as they will go without forcing them. ? 5. Adjust the guides to touch the envelope stack without [...]

3. If your software does not automatically format an envelope, specify Landscape for page orientation in your software application or printer driver. Use the guidelines in the table that follows to set margins for return and destination addresses on Commercial #10 or DL envelopes. Note For envelopes of other sizes, adjust the margin settings approp[...]

Loading paper into Tray 2 CAUTION To avoid jams, never add or remove a tray during printing. 1. Pull Tray 2 out of the printer and remove any paper. 2. Move the side width guides until the blue arrows on the width guides point to the size of paper you are loading. 3. On the back of the tray, press the blue ridges and slide the length guides until t[...]

4. Load the paper into the tray. If this is special paper such as letterhead, load it with the side to be printed down and the top edge toward the front of the tray. Note If you are duplex printing, see 2-sided (duplex) printing for loading instructions. 5. Push down on the stack of paper to lock the metal lift plate into place. Make sure that the [...]

Loading paper into Tray 3 1. Pull the tray out of the printer and remove any paper. 2. Adjust the length guides. For letter-size paper, raise the blue rear stop. For A4-size paper, lower the blue rear stop. 3. Adjust the width guides. For letter-size paper, press the center of the side width guides outward as far as possible. For A4-size paper, pre[...]

4. Load the paper into the tray. If this is special paper, such as letterhead, load it with the side to be printed down and the top edge toward the front of the tray. Note If you are duplex printing, see 2-sided (duplex) printing for loading instructions. 5. Make sure the stack of paper is flat in the tray at all four corners, and keep it below the[...]

Printing on special media Use these guidelines when printing on special types of media. Transparencies When printing on transparencies, use the following guidelines: ● Handle transparencies using the edges. Oils from your fingers deposited on the transparency can cause print quality problems. ● Use only overhead transparencies recommended for u[...]

Adhere to the following guidelines to help ensure proper printing on envelopes and to help prevent printer jams: ● Do not load more than 10 envelopes into Tray 1. ● The weight rating of envelopes should not exceed 90 g/m 2 (24 lb bond). ● Envelopes should be flat. ● Do not use envelopes with windows or clasps. ● Envelopes must not be wrin[...]

HP LaserJet Tough paper When printing on HP LaserJet Tough paper, use the following guidelines: ● Handle HP LaserJet Tough paper using the edges. Oils from your fingers deposited on HP LaserJet Tough paper can cause print quality problems. ● Use only HP LaserJet Tough paper with this printer. HP products are designed to work together for optimu[...]

2-sided (duplex) printing The printer can print on both sides of the paper. If the printer is not equipped with automatic 2-sided printing, see Manual 2-sided printing . Automatic 2-sided printing (available for the hp color LaserJet 3700dn and 3700dtn printers) Note You must specify automatic 2-sided printing options in your software application o[...]

To enable or disable 2-sided printing from the printer control panel Note Changing settings for 2-sided printing through the printer control panel affects all print jobs. Whenever possible, change settings for 2-sided printing through your software application or printer driver. 1. Press M ENU to enter the MENUS . 2. Press to highlight CONFIGURE DE[...]

To manually print on two sides (duplex) 1. Insert enough paper into one of the trays to accommodate the print job. If you are loading special paper such as letterhead, load it in one of the following ways: For Tray 1, load the letterhead paper with the first side down, bottom in first. For Tray 2 (250-sheet tray) or Tray 3 (500-sheet tray), load th[...]

9. If prompted by a message at the control panel, press . Note If total sheets exceed the Tray 1 capacity for manual duplex jobs, you must repeat steps 6 and 7 each time paper is inserted until the duplexing job is complete. Feed the top part of the stack first. 10. If the print job does not print, go back to the printer and press CONTINUE . ENWW 2[...]

Special printing situations Use these guidelines when printing on special types of paper. Printing a different first page Use the following procedure to print the first page of a document on a different paper type than the rest of the document. For example, you can print the first page of a document on letterhead paper and the rest on plain paper. [...]

To stop the current print job using the printer control panel Press S TOP on the printer control panel to pause the job that is currently printing. Press to highlight Cancel Current Job . Press to cancel the job. To keep printing the job, press to resume printing. If the print job is too far into the printing process, you may not have the option to[...]

Managing memory (hp color LaserJet 3700 series printer only) This printer supports up to 448 MB of memory. You can add additional memory by installing Dual Inline Memory Modules (DIMMs). To allow for memory expansion, the printer has three DIMM slots, which accept 64, 128, or 256 MB of RAM each. For information about installing memory, see Working [...]

5 Managing the printer This chapter describes how to manage the printer. The following topics are covered: ● Printer information pages ● Using the embedded Web server (hp color LaserJet 3700 series printer only) ● Using the hp toolbox ENWW 87[...]

Printer information pages From the printer control panel, you can print pages that give details about the printer and its current configuration. The procedures for printing the following information pages are described here: ● menu map ● configuration page ● supplies status page ● usage page (available on the HP Color LaserJet 3700 series p[...]

Configuration page Use the configuration page to view current printer settings, to help troubleshoot printer problems, or to verify installation of optional accessories, such as memory (DIMMs), paper trays, and printer languages. 1. Press M ENU to enter the MENUS . 2. Press to highlight INFORMATION . 3. Press to select INFORMATION . 4. Press to hig[...]

Usage page (available for the hp color LaserJet 3700 series printer) The usage page lists a page count for each size of paper that has passed through the printer. This page count includes the number of pages that were printed on one side (simplexed), the number that were printed on two sides (duplexed), and totals of the two printing methods for ea[...]

PCL or PS font list (available for the hp color LaserJet 3700 series printer) Use the font lists to see which fonts are currently installed in the printer. (The font lists also show which fonts are resident on an optional hard disk accessory or flash DIMM.) 1. Press M ENU to enter the MENUS . 2. Press to highlight INFORMATION . 3. Press to select I[...]

Using the embedded Web server (hp color LaserJet 3700 series printer only) When the printer is directly connected to a computer, use the HP toolbox to view web pages for the printer status. When the printer is connected to the network, the embedded Web server is automatically available. You may access the embedded Web server from Windows 95 and lat[...]

Information tab The Information pages group consists of the following pages. ● Device Status. This page displays the printer status and shows the life remaining of HP supplies, with 0 percent indicating that a supply is empty. The page also shows the type and size of print paper set for each tray. To change the default settings, click Change Sett[...]

Networking tab This tab allows the network administrator to control network-related settings for the printer when it is connected to an IP-based network. This tab will not appear if the printer is directly connected to a computer, or if the printer is connected to a network using anything other than an HP Jetdirect print server card. Other links Th[...]

Using the hp toolbox The HP toolbox is a Web application that you can use for the following tasks: ● Check the printer status. ● Configure the printer settings. ● View troubleshooting information. ● View online documentation. ● Set up pop-up alerts (Windows only). You can view the HP toolbox when the printer is directly connected to your [...]

HP toolbox sections The HP toolbox software contains the following sections: ● Status tab ● Troubleshooting tab ● Alerts tab ● Documentation tab ● Advanced Printer Settings window Other links Each page in the HP toolbox contains links to the HP website for product registration, product support, and for ordering supplies. You must have Int[...]

Set up status alerts page On the Set up status alerts page, you can choose to turn alerts on or off, specify when the printer should send an alert, and choose from two different types of alerts: ● a pop-up message ● a task bar icon Click Apply to activate the settings. Set up e-mail alerts page On the Set up e-mail alerts page, you can set the [...]

Information tab The Information tab provides quick links to the following information: ● Device status ● Configuration ● Supplies status ● Device information ● Event log ● Usage page (HP Color LaserJet 3700 series printer only) ● Print Info pages Settings tab The Settings tab has links to several pages that allow you to view and chang[...]

6 Color This chapter describes how the printer provides great color printing. This chapter also describes ways to produce the best possible color prints. The following topics are covered: ● Using color ● Managing color ● Matching colors ENWW 99[...]

Using color The HP Color LaserJet 3500 series printer and the HP Color LaserJet 3700 series printer offer great color printing as soon as you set up the printer. They provide a combination of automatic color features to generate excellent color results for the general office user. Also, the HP Color LaserJet 3700 series printer provides sophisticat[...]

Note Factors such as the type of monitor you use and the room’s lighting can affect the appearance of colors on your screen. For more information, see Matching colors . The latest versions of Adobe PhotoShop ® , CorelDRAW, Microsoft Office, and many other applications use sRGB to communicate color. Most importantly, as the default color space in[...]

Managing color Setting color options to Automatic will typically produce the best possible print quality for color documents. However, there may be cases when you want to print a color document in grayscale (black and white) or wish to change one of the printer's color options. ● Using Windows, print in grayscale or change the color options [...]

The Neutral Grays setting determines the method used for creating gray colors used in text, graphics, and photographs. For the HP Color LaserJet 3700 series printer, the following options are available for the Neutral Grays setting: ● Black Only generates neutral colors (grays and black) using only black toner. This guarantees neutral colors with[...]

Matching colors The process of matching printer output color to your computer screen is quite complex because printers and computer monitors use different methods of producing color. Monitors display colors by light pixels using an RGB (red, green, blue) color process, but printers print colors using a CMYK (cyan, magenta, yellow, and black) proces[...]

7 Maintenance This chapter describes ways to maintain your printer. The following topics are covered: ● Managing supplies ● Replacing supplies and parts ● Cleaning the printer ● Configuring e-mail alerts ENWW 105[...]

Managing supplies Using, storing, and monitoring print cartridges can help ensure quality printer output. Supplies life The life of the print cartridge depends on usage patterns and the amount of toner that print jobs require. For example, when printing text at 5 percent coverage, an HP print cartridge lasts an average of 4,000 or 6,000 pages, depe[...]

Item Printer message Page count Approximate time period 1 Print cartridges REPLACE BLACK CARTRIDGE REPLACE <COLOR> CARTRIDGE 6,000 pages 2 4 months Image Transfer kit REPLACE TRANSFER KIT 75,000 pages 3 50 months Image Fuser kit REPLACE FUSER KIT 75,000 pages 3 50 months 1 Approximate life is based on 1,500 pages per month. 2 Approximate aver[...]

Using the hp toolbox Use the Supplies Status page, which is located on the Status tab. Using the embedded Web server to check print cartridge life (for network-connected printers) 1. In your browser, enter the IP address for the printer home page. This takes you to the printer status page. See Using the embedded Web server (hp color LaserJet 3700 s[...]

Print cartridge authentication The printer automatically authenticates the print cartridges when the cartridges are inserted into the printer. During authentication, the printer will let you know whether a cartridge is a genuine HP print cartridge. If the printer control panel message states that this is not a genuine HP print cartridge and you bel[...]

Replacing supplies and parts Carefully follow the guidelines in this section when replacing printer supplies or parts. The transfer unit, fuser, and pickup roller are printer parts designed to last the lifetime of the printer. However, if these parts become damaged, they should be replaced. Locating supplies and parts Supplies and parts are identif[...]

The printer uses four colors and has a different print cartridge for each color: black (K), cyan (C), magenta (M), and yellow (Y). Replace a print cartridge when the printer control panel displays a REPLACE <COLOR> CARTRIDGE message. The control panel display also indicates the color that should be replaced (unless a genuine HP cartridge is n[...]

3. Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. 4. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge from side to side. CAUTION Do not touch the shutter or the surface of the roller. 5. Remove the orange shipping locks and the orange shippi[...]

6. Align the print cartridge with the tracks inside the printer, and using the handle, insert the print cartridge until it is firmly seated. 7. Firmly close the front door. After a short time, the control panel should display Ready . Note If a cartridge is in the wrong slot or the wrong type for the printer, the control panel will display the messa[...]

To replace the transfer unit WARNING! Remove any jewelry or any other metal items from your body to avoid electric shock. 1. Lift the front door handle and pull down the front door. WARNING! Do not place anything on the transfer unit. Do not touch the top of the transfer unit or the contacts on the left side of the transfer unit. 2. Grasp the right[...]

3. Grasp the left blue handle and lift to remove the transfer unit from the printer. Note For information on how to properly dispose of the used transfer unit, go to http://www.hp.com/ recycle . 4. Using handles, remove the new transfer unit from the bag. Use the blue handles on both sides to hold the transfer unit. 5. Place the new transfer unit o[...]

6. Guide the left side of the transfer unit into the front door of the printer. Insert the two pegs on the left side into the holes, and then lower the right side into the door. 7. Make sure that the blue button on the right blue handle has released (popped up). If the button has not released, grasp the right blue handle and pull the transfer unit [...]

Note If the old transfer unit was not at end-of-life when it was replaced (for example, if it was damaged), the transfer unit count must be reset using the printer control panel. To reset the transfer unit count 1. Press M ENU to enter the MENUS . 2. Press to highlight CONFIGURE DEVICE . 3. Press to select CONFIGURE DEVICE . 4. Press to highlight R[...]

To replace the fuser 1. Turn the printer off. 2. Open the lower rear door (rear output bin). WARNING! The fuser will be hot. Wait 10 minutes before proceeding. 3. Slide out the lower rear door (rear output bin) tray extender. 118 Chapter 7 Maintenance ENWW[...]

4. Lift and pull the lower rear door (rear output bin) while using your finger to press the tab with ridges on the left side of the door. Remove the lower rear door (rear output bin). 5. Place your thumbs on the blue ridges (near the warning label) and, using fingers, pull up on the blue latches. 6. Pull the fuser out of the printer. Note For infor[...]

7. Remove the new fuser from the bag. 8. Hold the fuser with your thumbs on the blue ridges and fingers on the blue latches. Push both sides of the fuser into the printer. 9. Press the black ridges on the front of the fuser until the fuser clicks into place. 120 Chapter 7 Maintenance ENWW[...]

10. Rotate the green levers to the up position. 11. To reattach the lower rear door (rear output bin), hold the door at a 45º angle, and fit the peg into the round hole on the right side. ENWW Replacing supplies and parts 121[...]

12. Press the ridges on the tab on the left side of the door, and fit the peg into the round hole. 13. Close the lower rear door (rear output bin). Note After replacing the fuser, you must also replace the pickup roller. See To replace the pickup roller for instructions. 122 Chapter 7 Maintenance ENWW[...]

To replace the pickup roller Note The printer should still be turned off. 1. Remove Tray 2 and place it on a flat surface. 2. Use one finger to push on the blue side of the pickup roller until the peg comes out of the right hole. 3. Pull down gently on the pickup roller to remove the left peg of the pickup roller from the printer. ENWW Replacing su[...]

4. Remove the new pickup roller from the bag. Note For information on how to properly dispose of the used pickup roller, go to http://www.hp.com/recylce . 5. Hold the blue side of the pickup roller, and insert the left peg into the round hole in the printer. 6. Push in on the pickup roller while lifting up on the right side of the pickup roller, so[...]

7. Rotate the blue side of the pickup roller until it clicks into place. 8. Replace Tray 2. 9. Turn the printer on. After a short time, the printer control panel might display the message NEW FUSER KIT . 10. If the message NEW FUSER KIT appears, go to step 11. If the message does not appear, you must reset the fuser count. See To reset the fuser co[...]

10. Press to highlight YES . 11. Press to select YES . The fuser count is reset and the printer is ready to use. 126 Chapter 7 Maintenance ENWW[...]

Cleaning the printer During the printing process, paper, toner, and dust particles can accumulate inside the printer. Over time, this buildup can cause print-quality problems, such as toner specks or smearing. This printer has a cleaning mode that can correct and prevent these types of problems. To clean the printer using the printer control panel [...]

Configuring e-mail alerts Note If your host software does not support e-mail, this feature might not be available on the HP Color LaserJet 3500 series printer. You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the printer. The alerts take the form of e-mail messages to the e-mail account(s)[...]

8 Problemsolving This chapter describes what to do if problems arise with your printer. The following topics are covered: ● Basic troubleshooting checklist ● Control panel message types ● Control panel messages ● Paper jams ● Common causes of paper jams ● Clearing paper jams ● Paper handling problems ● Troubleshooting information pa[...]

Basic troubleshooting checklist If you are experiencing problems with the printer, the following checklist can help identify the cause of the problem: ● Is the printer connected to power? ● Is the printer on? ● Is the printer in the Ready state? ● Are all necessary cables connected? ● Are any messages displayed on the control panel? ● W[...]

Control panel message types The control panel displays four types of messages that can indicate the status of or problems with the printer. Status messages Status messages reflect the current state of the printer. They inform you of normal printer operation and require no interaction to clear them. They change as the state of the printer changes. W[...]

Control panel messages Control panel messages Control panel message Description Recommended action A ccess Denied MENUS LOCKED An attempt has been made to modify a menu item while the control panel security mechanism is enabled by the printer administrator. The message will disappear shortly, and the printer will return to Ready or BUSY state. Cont[...]

Control panel message Description Recommended action CLOSE FRONT DOOR The front door needs to be closed. Close the front door. Creating... CLEANING PAGE The printer is generating a cleaning page. The printer returns to the Ready state when the cleaning page is finished printing. 1. Press M ENU to enter the menus. 2. Load the cleaning page into Tray[...]

Control panel message Description Recommended action FLASH IS WRITE PROTECTED alternates with Ready To clear press For the HP Color LaserJet 3700 series printer only. The file system is protected and no new files can be written to it. 1. To enable writing to the Flash Memory, turn off write protection using HP Web Jetadmin. 2. To remove this messag[...]

Control panel message Description Recommended action INSTALL SUPPLIES For status press At least one supply item is missing or is not correctly seated in the printer and another supply item is missing, incorrectly placed, out, or low. Insert the supply item or make sure the installed supply item is fully seated. Press and then press for help. or See[...]

Control panel message Description Recommended action MANUALLY FEED <TYPE> <SIZE> alternates with To use another tray press . There is no paper in the tray and a print job sent requires a specific paper type and size that is not currently available through Tray 1. Press to print from another tray. See Configuring trays for more informati[...]

Control panel message Description Recommended action ORDER SUPPLIES alternates with Ready More than one supply item is low. 1. Press to identify which supplies should be ordered. 2. Order the identified supplies. Printing can continue until REPLACE SUPPLIES is reached. or Press for help. See Supplies and accessories for more information. ORDER TRAN[...]

Control panel message Description Recommended action Printing... FONT LIST The printer is generating either the PCL or PS personality typeface list. The printer will return to the Ready state when the page is completed. For the HP Color LaserJet 3700 series printer only. No action necessary. Printing... MENU MAP The printer is generating the printe[...]

Control panel message Description Recommended action RAM DISK DEVICE FAILURE alternates with Ready To clear press For the HP Color LaserJet 3700 series printer only. A device failure has occurred on the specified storage device. 1. Printing may continue for jobs that do not require the RAM disk. 2. To remove this message from the display, press . R[...]

Control panel message Description Recommended action RELOAD TRAY X TRNSPRNCY <SIZE> alternates with Verify transparency meets specification The transparency currently loaded might not be supported. CAUTION Use only transparencies specified for use with HP Color LaserJetprinters. Non- compatible transparencies can damage the printer. See the H[...]

Control panel message Description Recommended action REPLACE FUSER KIT alternates with To continue press The fuser is near end of life and the SUPPLIES LOW setting in SYSTEM SETUP is set to STOP . 1. Order the fuser kit. 2. Press to continue printing. Printing can continue until REPLACE FUSER KIT is reached. or Press for help. See Supplies and acce[...]

Control panel message Description Recommended action Resetting Kit Count YES was selected in the RESET SUPPLIES menu to reset the counts for any of the supplies that cannot be detected as new. No action necessary. Rotating <COLOR> motor alternates with To exit press STOP key A component test is in progress; the component selected is <color[...]

Control panel message Description Recommended action 10.92.YYSUPPLY MEMORY ERROR For help press ? The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing. 1. Open and close the front door. 2. If the error persists, contact HP Support. 10.XX.YY UNAUTHORIZED SUPPLY alternates with For help pr[...]

Control panel message Description Recommended action 13.XX.YY JAM REMOVE TRAY 2 alternates with For help press ? There is a jam in the duplex path. For the HP Color LaserJet 3700dn and 3700dtn printer models only. Press for help. or See Clearing paper jams . If the message persists after clearing all pages and exiting Help, contact HP Support. Note[...]

Control panel message Description Recommended action 13.XX.YY JAM IN TRAY X alternates with For help press ? Clear jam then press A page is jammed in Tray X. Press for help. or See Clearing paper jams . If the message persists after clearing all pages and exiting Help, contact HP Support. Note If Jam Recovery: OFF some pages will not be reprinted. [...]

Control panel message Description Recommended action 22 USB I/O BUFFER OVERFLOW alternates with To continue press The printer's USB buffer has overflowed during a busy state. 1. Press to continue printing. Note A loss of data will occur. 2. If the message persists, contact HP Support. 40 BAD SERIAL TRANSMISSION alternates with To continue pres[...]

Control panel message Description Recommended action 41.X PRINTER ERROR alternates with To continue press A printer error has occurred. 1. Press to continue or press for more information. 2. If the message persists after exiting help, turn the printer off and then back on. 3. If the message still persists, contact HP Support. 49.XXXX PRINTER ERROR [...]

Control panel message Description Recommended action 53.XX.X CHECK RAM/ROM MEMORY An error occurred in some memory of the printer. Values of X, Y, and ZZ are: X DIMM Type 0 ROM 1 RAM Y Device Location 0 On board RAM/ROM 1 DIMM Slot 1 2 DIMM Slot 2 3 DIMM Slot 3 ZZ Error Number 0 Unsupported memory 1 Unrecognized memory 2 Unsupported memory size 3 F[...]

Control panel message Description Recommended action 59.X PRINTER ERROR alternates with To continue turn off then on A printer motor error has occurred. 1. Turn the printer off and then back on. 2. If the message persists, contact HP Support. Note This message might also appear if the transfer unit is missing or incorrectly installed. Ensure that t[...]

Control panel message Description Recommended action 79.XXXX PRINTER ERROR alternates with To continue turn off then on A critical hardware error has occurred. 1. Turn the printer off and then back on. 2. If the problem persists, contact HP Support. 8X.YYYY EIO ERROR The EIO accessory card in slot X has encountered a critical error. For the HP Colo[...]

Paper jams Use this illustration to troubleshoot paper jams in the printer. For instructions on clearing paper jams, see Clearing paper jams . Paper jam locations (shown w ithout optional Tray 3) 1 output bin 2 paper path 3 Tray 1 input 4 trays 5 duplex path 6 path to lower rear door (rear output bin) Paper jam recovery This printer automatically p[...]

9. Press to select OFF . 10. Press M ENU to return to the Ready state. To improve print speed and increase memory resources, you might want to disable paper jam recovery. If paper jam recovery is disabled, the pages involved in a jam will not be reprinted. 152 Chapter 8 Problemsolving ENWW[...]

Common causes of paper jams The following table lists common causes of paper jams and suggested solutions for resolving them. ENWW Common causes of paper jams 153[...]

Issue Cause Solution Common causes of paper jams 1 Paper does not meet HP- recommended paper specifications. Use only paper that meets HP specifications. See Supported paper weights and sizes . A supply item is installed incorrectly, causing repeated jams. Verify that all print cartridges, the transfer unit, and the fuser are correctly installed. Y[...]

Issue Cause Solution Common causes of paper jams (continued) Printer supply items have reached the end of their useful life. Check the printer control panel for messages prompting you to replace supplies, or print a supplies status page to verify the remaining life of the supplies. See Replacing supplies and parts for more information. Paper was no[...]

Clearing paper jams Each section below corresponds with a jam message that might appear on the control panel. Use these procedures to clear the jam. Jam in Tray 1 1. Remove the paper from the tray. ? 2. Grasp the jammed paper by both corners and pull. ? 156 Chapter 8 Problemsolving ENWW[...]

3. Reinsert the paper in Tray 1. ? 4. Confirm that the paper guides are against the paper without bending it and that the paper does not extend above the fill tabs. ? 5. Press to resume printing. ENWW Clearing paper jams 157[...]

Jam in Tray 2 or Tray 3 1. If the optional Tray 3 is installed, pull out Tray 3 and place it on a flat surface. If the jammed paper is visible, remove it from Tray 3. 2. If the paper is not visible, check inside the printer in the top of the tray opening. Remove any paper. 3. Pull out Tray 2 and place it on a flat surface. 158 Chapter 8 Problemsolv[...]

4. If the paper is visible, remove it. 5. If the paper is not visible, check inside the printer in the top of the tray opening. Remove any paper. 6. Replace Tray 2 and optional Tray 3. Note Use Tray 1 and the lower rear door (rear output bin) when printing on heavier paper. See Printing on special media for more information. 7. Press to resume prin[...]

Jam inside the upper rear door Note The message 13.XX.YY JAM INSIDE UPPER REAR DOOR can appear on the printer control panel if the upper rear door is open. Make sure the upper rear door is closed when printing. 1. Remove any paper visible in the top output bin. ? 2. Open the upper rear door. 3. Remove any paper. 160 Chapter 8 Problemsolving ENWW[...]

4. Close the upper rear door. 5. If no paper is visible, open the lower rear door (rear output bin). 6. Press down on the green levers and remove the paper. Return the green levers to the up position after removing the page. ENWW Clearing paper jams 161[...]

7. Close the lower rear door (rear output bin). 8. If printing does not resume, press . 162 Chapter 8 Problemsolving ENWW[...]

Jam inside the fuser area 1. Open the lower rear door (rear output bin). Note Make sure the green pressure levers are not in the down position. If the green pressure levers are down, they can cause a jam message to display on the printer control panel. 2. If the paper is visible, press down on the green levers and remove the paper. Return the green[...]

3. If the paper is not visible, turn the printer off. WARNING! The fuser will be hot. Wait 10 minutes before proceeding. 4. Slide out the lower rear door (rear output bin) tray extender. 5. Remove the lower rear door (rear output bin) by lifting and pulling the right side of the door while pressing the tab with the ridges on the left side of the do[...]

6. Place your thumbs on the blue ridges (near the warning label), and using your fingers, pull up on the blue latches. 7. Pull the fuser out of the printer. 8. On the fuser, squeeze and lift the black tabs to open the shutter door. CAUTION Do not open the shutter door while the fuser is in the printer. 9. Remove any jammed paper. Note If the paper [...]

10. Hold the fuser with your thumbs on the blue ridges and your fingers on the blue latches. Push both sides of the fuser into the printer. 11. Press the black ridges on the front of the fuser until the fuser clicks into place. 12. To reattach the lower rear door (rear output bin), hold the door at a 45º angle, and fit the peg into the round hole [...]

13. Press the ridges on the tab on the left side of the door, and fit the peg into the round hole. 14. Close the lower rear door (rear output bin). Turn the printer on. ENWW Clearing paper jams 167[...]

Jam inside the lower rear door (rear output bin) 1. Open the lower rear door (rear output bin). 2. Press down on the green levers and remove the paper. 3. Lift the green levers, and close the lower rear door (rear output bin). 4. If printing does not resume, press . 168 Chapter 8 Problemsolving ENWW[...]

Jam inside the front door 1. Open the front door. CAUTION Do not place anything on the transfer unit. Do not touch the top of the transfer unit or the contacts on the left side of the transfer unit. 2. Remove the magenta and yellow print cartridges. ENWW Clearing paper jams 169[...]

3. If necessary, turn the green roller wheel toward the rear of the printer to advance the paper. Remove any paper. Note If the paper tears, make sure that all paper fragments are removed from the paper path before resuming printing. 4. Replace the magenta and yellow print cartridges. 5. Close the front door. 170 Chapter 8 Problemsolving ENWW[...]

Jam in the duplexer Note This message appears for HP Color LaserJet 3700dn and 3700dtn printer models only. The printer control panel displays the message 13.XX.YY JAM REMOVE TRAY 2 . 1. Remove Tray 2 and place it on a flat surface. 2. Remove any paper in the top of the tray opening. 3. On the left side of the tray opening, pull the green lever str[...]

4. Remove any jammed paper. 5. Push the metal paper-access plate (duplex pan) up until it locks in place. 6. Replace Tray 2. 7. Press to resume printing. 172 Chapter 8 Problemsolving ENWW[...]

Paper handling problems The following table lists common paper handling problems and suggested solutions for resolving them. Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media Specification Guide . For ordering information, see Supplies and accessories . For paper specifications for this printer, see[...]

Issue Cause Solution Printer feeds incorrect page size The correct size paper is not loaded in the tray. Load the correct size paper in the tray. The correct size paper is not selected in the software application or printer driver. Confirm that the settings in the application and printer driver are appropriate, since the application settings overri[...]

Issue Cause Solution Paper does not feed automatically Manual feed is selected in the software application. Load Tray 1 with paper, or, if the paper is loaded, press . The correct size paper is not loaded. Load the correct size paper. The tray is empty. Load paper into the tray. Paper from a previous jam has not been completely removed. Open the pr[...]

Issue Cause Solution Paper does not feed from Trays 2 and 3 Manual feed or Tray 1 is selected in the software application. Load Tray 1 with paper, or if the paper is loaded, press . The correct size paper is not loaded. Load the correct size paper. The tray is empty. Load paper in the tray. The correct paper type for the tray is not selected in the[...]

Issue Cause Solution Transparencies or glossy paper will not feed Unsupported transparencies may have been loaded. Use transparencies designed for HP Color LaserJet printers. The correct paper type is not specified in the software or printer driver. Verify that the correct paper type is selected in the software or printer driver. The tray is overfi[...]

Issue Cause Solution Output is curled or wrinkled Paper does not meet the specifications for this printer. Use only paper that meets the HP paper specifications for this printer. See Supported paper weights and sizes . Paper is damaged or in poor condition. Remove paper from the tray and load paper that is in good condition. Printer is operating in[...]

Issue Cause Solution Printer will not duplex or duplexes incorrectly (2-sided printing) You are trying to auto-duplex on unsupported paper. Verify that the paper is supported for 2-sided printing. See Supported paper weights and sizes . If the paper is not supported, see Manual 2-sided printing . The printer driver is not set up for 2-sided printin[...]

Troubleshooting information pages From the printer control panel, you can print pages that can help diagnose printer problems. The procedures for printing the following information pages are described here: ● paper path test page ● registration page ● event log Paper path test page The paper path test page is useful for testing the paper hand[...]

11. Press to select the tray. After selecting the tray, the printer control panel returns to the SET REGISTRATION menu. 12. Press to highlight PRINT TEST PAGE . 13. Press to select PRINT TEST PAGE . 14. Follow the instructions on the printed page. Event log The event log lists the printer events, including printer jams, service errors, and other pr[...]

Printer response problems The following table lists common printer response problems and suggested solutions for resolving them. Printer response problems Issue Cause Solution No display message The printer on/off button is in the off position. Verify that the printer is on. Fans may run while the printer is in Standby mode (off). The printer memor[...]

Issue Cause Solution Printer is on, but nothing prints The printer Ready indicator light is not lit. Press S TOP to return the printer to the Ready state. The top cover is not closed properly. Close the top cover firmly. The Data indicator light is flashing. The printer is probably still receiving data. Wait for the Data indicator to stop flashing.[...]

Issue Cause Solution Printer is on but is not receiving data The printer Ready indicator light is not lit. Press S TOP to return the printer to the Ready state. The front door is not closed properly. Close the front door firmly. A printer message other than Ready appears on the printer control panel. See Control panel messages . The interface cable[...]

Issue Cause Solution Unable to select the printer from the computer If you are using a switch box, the printer may not be selected for the computer. Select the correct printer through the switch box. The printer’s Ready indicator light is not lit. Press S TOP to return the printer to the Ready state. A printer message other than Ready appears on [...]

Printer control panel problems The following table lists common printer control panel problems and suggested solutions for resolving them. Printer control panel problems Issue Cause Solution Control panel settings work incorrectly The printer control panel display is blank, even when the fan is running. Fans may run while the printer is in Standby [...]

Color printing problems The following table lists common color printing problems and suggested solutions for resolving them. Color printing problems Issue Cause Solution Printing black instead of color Grayscale is selected in the software application or printer driver. Select Color mode instead of Grayscale or Monochrome mode in the software appli[...]

Issue Cause Solution Printed colors do not match screen colors Extremely light screen colors are not being printed. The software application may interpret extremely light colors as white. If so, avoid using extremely light colors. Extremely dark screen colors are being printed in black. The software application may interpret extremely dark colors a[...]

Incorrect printer output The following table lists common printer output problems and suggested solutions for resolving them. Incorrect printer output Issue Cause Solution Incorrect fonts are printed The font has not been correctly selected in the software application. Re-select the font in the software application. The font is not available to the[...]

Issue Cause Solution Partial printout A memory error message appears on the printer control panel. 1. Free up printer memory by deleting unneeded downloaded fonts, style sheets, and macros from printer memory. or 2. Add more memory to the printer. The file you are printing contains errors. Check the software application to verify that the file does[...]

Software application problems The following table lists common software application problems and suggested solutions for resolving them. Software application problems Issue Cause Solution Unable to change system selections through software System software changes are locked out by the printer control panel. Contact the network administrator. The so[...]

Print quality troubleshooting If you are experiencing problems with print quality, the following sections might help identify the cause of the problem. Print quality problems associated with paper Some print quality problems arise from use of inappropriate paper. ● Use paper that meets HP paper specifications. See Supported paper weights and size[...]

● The selected colors are undesirable when printed. Select different colors in the software application or printer driver. ● If you are using a reflective overhead projector, use a standard overhead projector instead. Print quality problems associated with the environment If the printer is operating in excessively humid or dry conditions, verif[...]

Calibrating the printer Calibration is a printer function that optimizes print quality. If you experience any print quality problems, calibrate the printer. 1. Press M ENU to enter the MENUS . 2. Press to highlight CONFIGURE DEVICE . 3. Press to select CONFIGURE DEVICE . 4. Press to highlight PRINT QUALITY . 5. Press to select PRINT QUALITY . 6. Pr[...]

A Supplies and accessories To order supplies in the U.S., go to http://www.hp.com/sbso/product/supplies . To order supplies worldwide, go to http://www.hp.com/ghp/buyonline.html . To order supplies in Canada, go to http://www.hp.ca/catalog/supplies . To order supplies in Europe, go to http://www.hp.com/go/supplies . To order supplies in Asia-Pacifi[...]

Part Part number Type/size C9653A Synchronous 256 MB DIMM (SDRAM) Accessories Q2486A Optional 500-sheet paper feeder (Tray 3) Internal (EIO) connectivity for the HP Color LaserJet 3700 series printer J6057A HP Jetdirect 615n internal print server (10/100-TX Ethernet, HI- Speed USB 2.0) J4167A HP Jetdirect 610n print server (Token Ring) J6058A HP Je[...]

Part Part number Type/size Q2671A Cyan print cartridge for the HP Color LaserJet 3500 series printer Q2672A Yellow print cartridge for the HP Color LaserJet 3500 series printer Q2773A Magenta print cartridge for the HP Color LaserJet 3500 series printer Q3658A Image transfer kit Q3655A Image fuser kit (110-127V) Q3656A Image fuser kit (220-240V) Pr[...]

Part Part number Type/size 92296U HP LaserJet Monochrome transparencies (A4) Q2419A HP LaserJet High Gloss paper (letter) C4179A 200 sheets HP LaserJet Soft Gloss paper (letter) C4179B 200 sheets HP LaserJet Soft Gloss paper (A4) Q1298A HP LaserJet Tough paper (letter) Q1298B HP LaserJet Tough paper (A4) HPU1132 HP Premium Choice LaserJet paper (le[...]

B Service and support Hewlett-Packard limited warranty statement HP PRODUCT HP Color LaserJet 3500, 3500n, 3700, 3700n, 3700dn, and 3700dtn printers DURATION OF LIMITED WARRANTY One-year limited warranty HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in materials and workmanship after the date [...]

THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. Print cartridge limited warranty statement This HP product is warranted to be free from defects in materials and workmanship [...]

Transfer unit and fuser limited warranty statement This HP product is warranted to be free from defects in materials and workmanship for one year or until the printer control panel indicates a low-life message, whichever occurs first. This warranty does not cover products that have been modified, refurbished, remanufactured, misused, or tampered wi[...]

HP maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you. On-site service agreements To provide you with the level of sup[...]

Repacking the printer If your printer needs to be moved or shipped to another location, perform the following procedure to repack the printer. CAUTION Shipping damage as a result of inadequate packing is the customer's responsibility. The printer must remain upright during shipment. To repack the printer CAUTION It is extremely important to re[...]

204 Appendix B Service and support ENWW[...]

C Printer specifications Specifications information The printer specifications provide information about the size and weight, amount of power needed and used, and noise output of the printer. The specifications also describe how the printer's different operating modes affect power consumption, heat output, and noise output. Physical dimensions[...]

Power consumption (average, in watts) Product Act i ve Idle Power Save Off Heat output- idle (BTU/ hour) HP Color LaserJet 3500 400 25 25 0.25 85 HP Color LaserJet 3500n 400 26 26 0.25 89 HP Color LaserJet 3700 400 25 25 0.25 85 HP Color LaserJet 3700n 400 26 26 0.25 89 HP Color LaserJet 3700dn 400 26 26 0.25 89 HP Color LaserJet 3700dtn 400 26 26 [...]

Note These values are subject to change. For current information, see http://www.hp.com/support/ clj3500 for the HP Color LaserJet 3500 series printer and http://www.hp.com/support/clj3700 for the HP Color LaserJet 3700 series printer. ENWW Specifications information 207[...]

208 Appendix C Printer specifications ENWW[...]

D Regulatory information FCC regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio f[...]

Power consumption Power usage drops significantly while in PowerSave mode, which saves natural resources and saves money without affecting the high performance of this printer. This product qualifies for ENERGY STAR®, which is a voluntary program to encourage the development of energy- efficient office products. ENERGY STAR is a U.S. registered se[...]

HP printing supplies returns and recycling program information Since 1990, the HP Printing Supplies Returns and Recycling Program has collected millions of used LaserJet printer cartridges that otherwise might have been discarded in the world’s landfills. The HP LaserJet printer cartridges and supplies are collected and bulk-shipped to our resour[...]

See http://www.hp.com/go/environment or http://www.hp.com/hpinfo/community/environment . 212 Appendix D Regulatory information ENWW[...]

Declaration of Conformities Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP Color LaserJet 3500 Series Regulatory Model Number: BOISB-0302-01 Product Option[...]

Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Company Manufacturer's Address: 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: HP Color LaserJet 3700 Series Regulatory Model Number: BOISB-0302-00 Product Options: All conforms to the follo[...]

Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Company Manufacturer's Address: 8000 Foothills Blvd. Roseville, California 95747-5677, USA declares, that the product Product Name: Jetdirect en3700 External Print Server Regulatory Model Number: J7942A conforms to the following Product [...]

Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a “Class 1” laser product under the U.S. D[...]

Laser statement for Finland Luokan 1 laserlaite Klass 1 Laser Apparat HP Color LaserJet 3500, 3500n, 3700, 3700n, 3700dn, 3700dtn, laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määrite[...]

218 Appendix D Regulatory information ENWW[...]

E Working with memory and print server cards Printer memory The printer has three, dual in-line memory module (DIMM) slots. Note For maximum flexibility in DIMM support, the formatter is designed with three 168-pin DIMM slots and a fourth 100-pin DIMM slot. Due to technical limitations, only three DIMMs can be loaded at a time, so the fourth DIMM s[...]

Installing memory and font DIMMs You can install more memory for the printer, and you can also install a font DIMM to allow the printer to print characters for languages such as Chinese or the Cyrillic alphabet. CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap, or frequently touch the surface o[...]

3. Open the DIMM access door by gently prying it with a flat-bladed screwdriver. Remove the door by pulling the door toward the back of the printer. 4. Loosen the screw that holds the formatter door on the printer. Remove the formatter door. 5. Remove the DIMM from the antistatic package. Locate the alignment notches on the bottom edge of the DIMM.[...]

6. Holding the DIMM by the edges, align the notches on the DIMM with the bars in the DIMM slot. 7. Firmly press the DIMM straight into the slot. Close the locks on each side of the DIMM until they snap into place. Note If you have difficulty inserting the DIMM or closing the latches, make sure the notches on the bottom of the DIMM are aligned with [...]

8. Align the formatter door in the tracks at the bottom of the slot, and turn the screw to attach the formatter board to the printer. 9. Replace the DIMM access door by inserting the tabs on the door into the slots on the printer. Swing the door shut. 10. Reconnect the power cable and USB/parallel cable. ENWW Installing memory and font DIMMs 223[...]

11. Turn the printer on. 12. If you installed a memory DIMM, go to Enabling memory . If you installed a language font DIMM, go to Enabling the language font DIMM . Enabling memory If you installed a memory DIMM, set the printer driver to recognize the newly added memory. To enable memory for Windows 1. On the Start menu, point to Settings , and cli[...]

8. Click OK . 9. Print a configuration page. See Configuration page . Checking DIMM installation Check that the DIMMs are installed correctly and working. To check DIMM installation 1. Turn the printer on. Check that the Ready light is on after the printer has gone through the startup sequence. If an error message appears, a DIMM may have been inco[...]

Installing an hp Jetdirect print server card in the hp color LaserJet 3700 series printer You can install an HP Jetdirect print server card in the base model printer, which comes with an open EIO slot. To install an HP Jetdirect print server card 1. Turn the printer off. 2. Disconnect all power and interface cables. 226 Appendix E Working with memo[...]

3. Locate an empty EIO slot. Loosen and remove the two retaining screws holding the cover for the EIO slot onto the printer, and then remove the cover. You will not need these screws and cover again. 4. Firmly insert the HP Jetdirect print server card into the EIO slot. Insert and tighten the retaining screws that came with the print server card. 5[...]

6. Reconnect the power cable, and turn the printer on. 7. Print a configuration page (see Configuration page ). In addition to a printer configuration page and a Supplies Status page, an HP Jetdirect configuration page that contains network configuration and status information should also print. If it does not print, uninstall and reinstall the pri[...]

Glossary bidirectional communication Two-way data transmission. bin A receptacle for holding printed pages. BOOTP Abbreviation for “Bootstrap Protocol,” an Internet protocol that allows a computer to find its own IP address. chooser A Macintosh accessory that allows you to select a device. control panel The area on the printer that contains but[...]

font A complete set of letters, numerals, and symbols in a typeface. fuser The assembly that uses heat to fuse the toner onto the paper or other media. grayscale Various shades of gray. halftone pattern A halftone pattern uses differing sizes of ink dots to produce a continuous- tone image such as a photograph. HP Jetdirect HP product for network p[...]

page buffer Temporary printer memory used to hold page data while the printer creates an image of the page. parallel cable A type of computer cable often used to connect printers directly to a computer rather than to a network. parallel port A connection point for a device connected with a parallel cable. PCL Abbreviation for “Printer Control Lan[...]

TCP/IP An internet protocol (developed by the U.S. Department of Defense) that has become the global standard for communications. toner The fine black or colored powder that forms the image on the printed media. transfer unit The black plastic belt that transports the paper inside the printer and transfers the toner from the print cartridges onto t[...]

Index Symbols/Numerics 2-sided printing 80 binding options 81 control panel settings 80 A accessories ordering 195 auto continue 43 C cancelling a print request 84 cleaning the printer 127 clearable warnings setting display time 43 color adjusting 102 halftone options 102 HP ImageREt 2400 100 managing 102 matching 104 print in grayscale 102 printed[...]

J jam recovery setting 44 jams common causes 153 configuring e-mail alerts 128 locations 151 recovery 151 Japanese VCCI statement 216 K Korean EMI statement 216 L language changing 45 M maintenance agreements 202 media colored paper 77 envelopes 77 glossy paper 77 heavy paper 78 HP LaserJet Tough paper 79 labels 78 letterhead 79 preprinted forms 79[...]

applications 15 components and drivers 11 for networks 12 special situations custom-sized paper 84 different first page 84 stopping a print request 84 subnet mask 53 supplies ordering 195 replacement intervals 106 supplies low configuring e-mail alerts 128 reporting 44 supplies out configuring alerts 128 supplies status page printing 89 system setu[...]

236 Index ENWW[...]

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