HP (Hewlett-Packard) 43361 manual

s e r vi c e re fe re n c e g u i d e HP C ompaq dx7 3 00 Busine ss P C 1st E diti on This doc ument pro vi des info rmation on the r emo val and r eplacement of all parts as well as inf ormation on tr ouble shooting, Desktop Management , setup utilitie s, P A T A and S A T A dri ve s, sa f et y , ro ut i n e c a re, c o n ne c t or p i n assignmen[...]

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Ser v ice Ref erence Guide HP Co mpaq dx7 3 00 Busines s P C 1st E diti on Doc ument P art Number: 4 33 6 1 1- 0 0 1 September 2006[...]

© Copyright 2006 He wlett-Packard Dev elopment Company , L.P . The information contained herein is subject to change without notice. Microsoft, MS-DOS, W indows, W indows NT , and W indows XP are t rademarks of Microsoft Corporation in the U.S. and othe r countries. Intel is a trademark of Intel Corporat ion in the U.S. a nd other countries. UNIX [...]

Se rcic e Re fe ren c e G u id e, dx 7 30 0 4336 1 1 - 0 0 1 i ii Cont ent s 1 Installing the Operating System 1.1 Installing or Upgrading Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 1.2 Transferring Files and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

iv 4336 1 1 - 0 0 1 S er v ic e Re fe re nc e G u id e, d x730 0 Conte nt s 3.4 ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9 3.4.1 Remote ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Servi ce Refer ence Guide , dx7 300 4 3 3 6 1 1 -00 1 v Conte nts 5.5.1 Power Supply Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7 5.5.2 Tools and Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7 5.5.3 Screws . [...]

vi 4336 1 1 - 0 0 1 S er v ic e Re fe re nc e G u id e, d x730 0 Conte nt s 7.5 Computer Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8 7.6 Front Drive Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Servi ce Refer ence Guide , dx7 300 4 3 3 6 1 1 -00 1 1–1 1 Installin g th e O perating S y stem Ä CAUT ION: Do not add optional har dw are or thir d-par ty dev ices to yo ur computer until the oper ating s ystem is successf ully installed. Doing so may caus e err ors and may pre vent the operating sy stem fr om installing pr operly. Once the au[...]

1 –2 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Inst alli ng t he Op eratin g S ystem 1 .2 T ransf erring Files and Settin gs Use the Microsoft W indows XP Files and Settings T ransfer W izard to move files and settings from an old computer to a new one. Click Start > All Programs > A ccessories > System T ools > F[...]

Servi ce Refer ence Guide , dx7 300 4 3 3 6 1 1 -00 1 2–1 2 Setu p Utiliti es and Dia gnos tic s F ea ture s Setup Utilities (F10) and diagnostic features pr o vide information needed about the computer system when contacting Cust omer Support. These tools can also be used to: ■ Change factory default settings and t o set or ch ange the system [...]

2 –2 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Setup Utilities and Diagno stic s F eatur es 2.2 C omp uter Setu p Utiliti es Use Computer Setup Utilities (F10) to: ■ Change factory default settings . ■ Set the system date and time. ■ Set, vie w , change, or verify the system co nf iguration, including se ttings for pr o[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 2 – 3 Setup Utilities and Diagnosti cs F e atur es 2.2. 1 Using C ompu ter Setup (F1 0) U tilities Computer Setup can be accessed on ly by turning on the computer or restarting the system. T o access the Computer Setup Utilities me nu, complete the following steps: 1. T urn on or restart the com[...]

2 –4 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Setup Utilities and Diagno stic s F eatur es 2.2 .2 Computer Set up Menu Heading Option Description Fi l e Sy st e m I n f o rm a t i o n Li s t s : •P r o d u c t n a m e • SK U number (some models) • Pr ocess or type/speed/s tepping • Cac he si z e (L1/L2) (dual cor e p[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 2 – 5 Setup Utilities and Diagnosti cs F e atur es Sto rage D ev ic e Config uration L ists all installed BIO S -contr olled stor age dev ices . When a de vi ce is select ed, detailed inf ormation and opti ons ar e displa yed . The fo llo w ing options ma y be pres ented . Disk et te T ype (Lega[...]

2 –6 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Setup Utilities and Diagno stic s F eatur es Sto rage (continued) De v ic e Conf igurati on (continued) Multis ector T ransfers (A T A di sk s on ly) Spec ifies ho w many sec tors ar e transf err ed per multi-sector P IO oper ation . Opti ons (subje ct to dev ice capab ilities) a[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 2 – 7 Setup Utilities and Diagnosti cs F e atur es Sto rage (continued) Stor age Op tions (continued) SA TA Em u l at i on Allo ws y ou to choo se how the S A T A controller and de vi ces are accessed b y the operating s ystem . Ther e ar e up to thr ee supported options: IDE , R AID , and AHCI.[...]

2 –8 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Setup Utilities and Diagno stic s F eatur es Sto rage (continued) Boot Order Allo ws y ou to: • Spec if y the or der in whi ch attac hed dev ices (such a s a USB flash medi a dev ice, disk ette dri v e, hard dr ive , optical dr iv e, or networ k interface car d) ar e chec k ed [...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 2 – 9 Setup Utilities and Diagnosti cs F e atur es Secur i ty (continued) Smart Co ver (some mode ls) Allow s you to: •L o c k / u n l o c k t h e C o v e r L o c k . • Set the Co ver Remo val Sensor to Disable/Notify Use r/Setup Pa s s w o r d . ✎ Notify User alerts the user that the sens[...]

2 –1 0 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Setup Utilities and Diagno stic s F eatur es Secur i ty (continued) OS S ecu rit y ✎ This selection is in effect only if the pro cessor and operating system being used comprehend and utilize this feature. • Data Exec ution Pr eve ntion (s ome models) (enable/disable). Helps[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 2–1 1 Setup Utilities and Diagnosti cs F e atur es Advan ce d* *F or adv anced users on ly P ow er- On Option s Allows y o u to set: • PO ST mode (QuickBoot , FullBoot , or FullBoot e very 1 -30 da ys). • PO S T message s (enable/disabl e) . • MEBx Setup Pr ompt (enable/disable or hi dden/[...]

2 –1 2 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Setup Utilities and Diagno stic s F eatur es Advan ce d* (continued) *F or adv anced users on ly Po w e r - O n O p t i o n s (continued) Allow s you to set: (continued) • I/O APIC Mode (ena ble/disable). Enabling this feature w ill allo w Mic ros oft Windo ws Oper ating S y [...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 2–1 3 Setup Utilities and Diagnosti cs F e atur es Advan ce d* (continued) *F or adv anced users on ly Bus Opti ons* On some models , allow s you to enable or dis able: • PCI SERR# Gener ation. • PCI V G A palette snooping , whi ch se ts the VG A palette snooping bit in PCI conf igur ation s[...]

2 –1 4 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e Gu i d e, d x 7300 Setup Utilities and Diagno stic s F eatur es 2.2.3 Reco v ering t he Confi guration Set tings This method of reco very requires that you f irst perform the Save to Remov able Media command with the Computer Setup (F10) U tility before Restore is needed. ✎ It is recommended th[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 2–1 5 Setup Utilities and Diagnosti cs F e atur es 2.3. 1 Acces sing HP Insigh t Diagnos tic s Y ou must boot to the Documentation and Diagnostics CD, as described in the steps belo w , to access HP Insight Diagnostics. 1. While the computer is on, insert the Documentation and Diagnostics CD int[...]

2 –1 6 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e Gu i d e, d x 7300 Setup Utilities and Diagno stic s F eatur es Miscellaneous —Shows information obta ined from the co mputer conf iguration memory (CMOS), system management BI OS data, system bo ard data, and diagnostics componen t information. Storage —Sho w s information about storage medi[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 2–1 7 Setup Utilities and Diagnosti cs F e atur es 2.3.4 Stat us T ab The Status tab displays the status o f the se lected tests. The type of test executed ( Quick , Complete , or Custom ) is also displayed. The main progress bar displays the percent complete of the current set of tests. While t[...]

2 –1 8 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e Gu i d e, d x 7300 Setup Utilities and Diagno stic s F eatur es 2.3.7 Saving and Prin ting Information in HP Insi ght Dia gnosti cs Y ou can sav e the information disp layed in the HP Insight Diagnos tics Status and Log tabs to a diskette or a USB 2.0 HP Dri ve K ey (64MB or higher). Y ou can not[...]

Servi ce Refer ence Guide , dx7 300 4 3 3 6 1 1 -00 1 3–1 3 De sk top Manageme nt HP Client Management Solutions provides st andards-based solutions for managing and controlling desktops, w orkstations, and noteb ook PCs in a network ed en vironment. The ke y capabilities and features of desktop management are: ■ Initial configuration and deplo[...]

3 –2 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Desktop Manage ment 3. 1 . 1 HP O pen Vi e w A ge n t The Radia Managemen t Agent (RMA) used by both HP OpenV ie w Client Configuratio n Manager and HP OpenV iew PC Conf iguration Mana gement Solutions (Radia) is pre-loaded on the computer . When installed, it enables comm unicat[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 3 – 3 Desktop Manage ment Y ou can order a Recov ery Disc Set from HP by calling the HP suport center . Go to the following W eb site, select your re gion, and click the T echnical support after y ou buy link under the Call HP heading to obtain the support center telephone number fo r your regio[...]

3 –4 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Desktop Manage ment When HP Client Management Interface is us ed in conjunction with system management software, it can: ■ Request in-depth client in ventory informat ion - Capture detailed info rmation about the processors, hard dri ves, memory , BIOS, driv ers, and sensor inf[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 3 – 5 Desktop Manage ment ■ HP Kno wledgebase—link to expert information ■ Automated SoftPa q collection and deli very proc ess for fast resolution of hardware problems ■ Identify , in ventory , and initialize systems w ith HP ProtectT ools embedded security chip ■ Option for health al[...]

3 –6 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Desktop Manage ment ■ Altiris Migration Suite ■ Altiris Local Recove ry Pro For more information about the HP Client Foundation Suite, visit http://www .hp .com/go/eas ydeplo y . 3.3. 7 H P O pe nVi ew C li en t Co nf i gu ra ti on M a na g e r HP OpenV ie w Client Configurat[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 3 – 7 Desktop Manage ment 3. 3.9 Intel vPro -branded PCs with Ac tiv e Man agem ent Te c h n o l o g y Intel Acti ve Management T echnology (AMT) allo ws better disco very , healing, and protection of networked computing assets. W ith AMT , PCs can be managed whe ther the system is on, off, or t[...]

3 –8 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Desktop Manage ment This hot-ke y enters the Intel Management Engine BIOS Ex ecu tion (ME Bx) setup utility . This utility allo ws the user to conf igure v arious aspe cts of the management technology . Configuration options include: ■ ME Platform Configuration ❏ ME Platform [...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 3 – 9 Desktop Manage ment 3.3. 1 1 Su bs c r ib er ’ s C ho i ce Subscriber’ s Choice is a c lient-based service from HP . Based on your prof ile, HP will supp ly you with pe rsonal ized product tips, feature articles, and/or driv er and support alerts/notifications. Subscriber’ s Choice D[...]

3 –1 0 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Desktop Manage ment 3.4.2 HPQFlash The HPQFlash utility is used to locally update or restore the system BIOS on indi vidual PCs through a W indo ws operating sy stem. For more informati on on HPQFlash, visit http://ww w .hp .com/support/f iles and enter the product name/number [...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 3–1 1 Desktop Manage ment 3.4.4 Replicatin g the S etup The follo wing procedures giv e an administrator the ability to easily copy one setup conf iguration to other computers of the same model. This allo ws for faster , more consistent configuration of multiple computers. ✎ Both procedures re[...]

3 –1 2 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Desktop Manage ment Copy ing to M ultiple C ompu ters Ä CAUT ION: A setup con figuratio n is m ode l-sp ecific. File system co rruption may resul t if source a nd ta rget computers ar e not the same model . F or ex ample, do not copy the setu p configur ation fr om a dc7nnn PC[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 3–1 3 Desktop Manage ment Creating a Bootabl e De vice Suppor ted USB Flash Media D e vice Supported de vices hav e a preinstalled image to simplify the process of making them bootable. All HP or Compaq and most other USB flash me dia de vices have this preinstalled image. If the USB flash media[...]

3 –1 4 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e Gu i d e, d x 7300 Desktop Manage ment 10. At the A: prompt, enter FORMA T /S X: where X represents the dri ve letter noted before. Ä CAUT ION: Be sure that y ou have en ter ed the corr ect dri ve letter fo r the USB flash medi a dev ice . FORMA T will display one or more warnings and ask y ou [...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 3–1 5 Desktop Manage ment 6. Go to Advanced > PCI Devices to disable both the P A T A and SA T A controllers. When disabling the SA T A controller , note the IRQ to which the controller is assigned. Y ou will need to reassign the IRQ later . Exit setup, confir m ing the chan ges. SA T A IRQ: [...]

3 –1 6 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e Gu i d e, d x 7300 Desktop Manage ment After configuring the po wer button to function as a standb y button, press the po wer button to pu t the system in a very low po wer s tate (standby). Press the b utton again to quickly bring th e system out of standby to full po wer status. T o completely [...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 3–1 7 Desktop Manage ment remov able media boot capability , you can protect v a luable data assets. Memory Change and Smart Cov er Sensor alerts can be automatically fo rward ed to system management applications to deli ver proacti ve notif ication of tampering with a computer’ s internal com[...]

3 –1 8 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e Gu i d e, d x 7300 Desktop Manage ment Dev ice Sec urity Enables/disa bles ser ial ports, par allel port, f r ont USB ports, s ys tem audio , network co ntroll ers (some models) , and S CSI contr ollers (s ome models) . Networ k Service Boot Enables/disa bles the computer ’s ab ilit y to boot f[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 3–1 9 Desktop Manage ment 3.5 . 1 P a ssw ord Sec urity The po wer-on password prev ents unauthorized use of the computer by requiring entry of a password to access applications or data each time the computer is turned on or restarted. The setup password specif ically prev ents unauthorized acce[...]

3 –2 0 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Desktop Manage ment 3. 5 .3 E stablish ing a P o w er- O n P a ss w ord Using Co mputer Setup Establishing a po wer-on password throug h Computer Setup pre vents access to the computer when po wer is turned on, unless the password is entered. When a po wer-on passw ord is set, [...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 3–2 1 Desktop Manage ment Chan ging a P o w er- On or Setup P assw ord If the system is equipped with an em bedded security de vice, refer to the HP Pr otec tT ools Security Manager Guide at www .hp .com . 1. T urn on or restart the comp uter . If you are in W indows, click Start > Shut Do wn[...]

3 –22 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Desktop Manage ment Na tional K e yboard Delimiter C harac ters Each ke yboard is designed to meet country-spec ific requirements. The syntax and keys that you use for changing or deleting yo ur password depend on th e keybo ard that came with your computer . Cle ari ng P as s w[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 3–2 3 Desktop Manage ment Using DriveLock When one or more hard dri ves that suppor t the A T A Security command set are detected, the Dri veLock option appears under the Security menu in Computer Setup. The user is presented with options to set the master password or to en able Driv eLock. A us[...]

3 –24 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Desktop Manage ment 3.5.5 Sm a r t C ov e r S e nso r Cov er Remov al Sensor , av ailable on some models , is a combination of hardware and softw are technology that can alert you when the computer cov er or side panel ha s been remov e d. There are three le vels of protection, [...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 3–2 5 Desktop Manage ment Lock ing th e Smar t Cov er Loc k T o activ ate and lock the Smart Cov e r Lock, complete the follo wing steps: 1. T urn on or restart the comp uter . If you are in W indows, click Start > Shut Do wn > Restart . 2. As soon as the computer is turned on, press F1 0 [...]

3 –26 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Desktop Manage ment 3.5 .7 Fingerprin t Id entification T ec hnology Eliminating the need to enter us er passw ords, HP Fingerprin t Id entification T ech nology tighten s network security , simplifies the login process, an d reduces the costs asso ciated w ith managing corporat[...]

Servi ce Refer ence Guide , dx7 300 4 3 3 6 1 1 -00 1 4–1 4 Seri al and P arallel A T A Driv e Gui delin es and Fe a t u re s ✎ Serial A T A = SA T A Parallel A T A = P A T A HP only supports the use of SA T A hard dri ves on these models of computer . The USDT model is the only prod uct that supports a P A T A optical dri ve. No P A T A dri ve[...]

4 –2 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Ser ial and P aralle l A T A Driv e Guidelines an d F eatur es 4.2 SA T A H ard Dri v e C abl es 4.2. 1 SA T A D ata C ab le Always use an HP approv ed SA T A 3.0 Gb/s cable as it is fully backwa rd s compatible with the SA T A 1.5 Gb/s driv es. Current HP desktop produc ts ship [...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 4 – 3 Seri al and P arallel A T A Dr iv e Guidelines and F eature s 4.3 P A T A D e vice Information The USDT mo del is the only product that suppor ts a P A T A optical drive. No P A T A dri ves are supported on any other model. 4.4 A T A SMART Driv es The Self Monitoring Analysis and Recording[...]

4 –4 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Ser ial and P aralle l A T A Driv e Guidelines an d F eatur es[...]

Servi ce Refer ence Guide , dx7 300 4 3 3 6 1 1 -00 1 5–1 5 Id entifying t he C has sis , R outine Care, and Di sassembl y P re pa r ati on This chapter prov ides general service informatio n for the compute r . Adherence to th e procedures and precautions described in this chap ter is essential for proper service. Ä CAUT ION: When the computer [...]

5 –2 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Identif y ing the Chass is, R outine Care , a nd Disassembly Pr eparation 5. 1 . 2 Sl i m Tower ( ST )[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 5 – 3 Identifying the Chassis , Routine C are , an d Disass embly Pr eparation 5 .2 El ectrosta tic Discharg e Inf orma tion A sudden discharg e of static electricity from your fin ger or other conductor can destroy static-sensiti ve de vices or microcircuitry . Often the spark is neither felt n[...]

5 –4 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Identif y ing the Chass is, R outine Care , a nd Disassembly Pr eparation 5 .2.3 P e r son al Grounding Met hods and E quipm ent Use the follo wing equipment to pre vent st atic electricity damage to equipment: ■ Wrist straps are flex ible straps with a maximum of one-me gohm ?[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 5 – 5 Identifying the Chassis , Routine C are , an d Disass embly Pr eparation ■ Static aw areness labels ■ Wrist straps and footwear strap s providing one-megohm +/- 10% resi stance ■ Material handling packages ■ Conductive plastic bags ■ Conductive plastic tubes ■ Conductive tote b[...]

5 –6 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Identif y ing the Chass is, R outine Care , a nd Disassembly Pr eparation 4. Alw ays unplug the co mputer before cleaning the keyb oard, mouse, or air v ents. 5. Disconnect the k eyboard before clean ing it. 6. W ear safety glas ses equipped with si de shields when cleaning the k[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 5 – 7 Identifying the Chassis , Routine C are , an d Disass embly Pr eparation 5 .4.4 C leaning the Monitor ■ W ipe the monitor screen with a clean cloth moistened with water or with a to welette designed for cleaning monitors. Do no t use sp rays or aerosols directly on the screen; the liquid[...]

5 –8 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Identif y ing the Chass is, R outine Care , a nd Disassembly Pr eparation 5. 5.3 S c r ews The screws used in the computer are not interchangeable. They may hav e standard or metric threads and may be of dif ferent lengths. If an incorrect screw is used during the reassembly proc[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 5 – 9 Identifying the Chassis , Routine C are , an d Disass embly Pr eparation 5. 5.6 L i t h i u m C o i n C e l l B a t t e r y The battery that comes with th e computer pro vides power to the real-time clock and has a minimum lifetime of about three years. See the appropriate remov al and rep[...]

5 –1 0 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Identif y ing the Chass is, R outine Care , a nd Disassembly Pr eparation[...]

Servi ce Refer ence Guide , dx7 300 4 3 3 6 1 1 -00 1 6–1 6 Remo v al an d Repl acemen t Procedur es— Micro to w er ( MT) C hass is Adherence to the procedures and precautions desc ribed in this chapter is essential for proper service. After completing all necessary remov al and replacement procedur es, run the Diagnostics utility to verify tha[...]

6 –2 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Remo val and Replacement Pr ocedures— Mic roto wer (MT) Chassis 6.2 Exte rn al S ec u rit y De vi ces 6.2. 1 In sta lli ng a C ab l e Lo c k The cable lock may be used to secure the comput er access pa nel to the chassis and, at the same time, secure the computer to a f ixed ob[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 6 – 3 Remo val a nd Replacement Procedures— Mic roto wer (MT) Chassis 6.2.2 Installing a P adloc k A padlock may be used b y itself to secure the access panel to the co mputer chassis. A padlock may also be used with a security cable to secure the compute r to a f ixed object. I[...]

6 –4 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Remo val and Replacement Pr ocedures— Mic roto wer (MT) Chassis 6.3 A cces s P a ne l 1. Prepare the computer for disassembly ( Section 6.1 ). Ä CAUT ION: Befor e remo ving the computer access panel, ensure that the computer is turned off an d that the pow er cord is disco nne[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 6 – 5 Remo val a nd Replacement Procedures— Mic roto wer (MT) Chassis 6.4 Fron t B e ze l 1. Prepare the computer for disassembly ( Section 6.1 ). 2. Remov e the access panel ( Section 6.3 ). 3. T o remov e the front bezel, press in on the two bot tom tabs on the left side of the bezel 1 so th[...]

6 –6 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Remo val and Replacement Pr ocedures— Mic roto wer (MT) Chassis T o reinstall the front bezel: 1. Position the chassis in the upright position. 2. Insert the hooks on the right side of the b ezel into the rectangular holes on the chassis 1 then rotate the bezel into place 2 so [...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 6 – 7 Remo val a nd Replacement Procedures— Mic roto wer (MT) Chassis 6.5 Fron t D rive B e ze ls Follo w these steps before removing or installing a front dri ve bezel. 1. Prepare the computer for disassembly ( Section 6.1 ). 2. Remov e the access panel ( Section 6.3 ). 3. Remov e the front b[...]

6 –8 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Remo val and Replacement Pr ocedures— Mic roto wer (MT) Chassis 6.5 .2 Disk et te Driv e B ezel Press the two upper 1 or the two lo wer 2 tabs for the diskette dri ve bezel to wards the center of the dri ve bezel and push the bezel out to remo ve it from the front bezel. T o in[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 6 – 9 Remo val a nd Replacement Procedures— Mic roto wer (MT) Chassis 6 .6 Cable Manage ment Always follo w go od cable management prac tices when working in side the comp uter . ■ K eep cables a way from major h eat sources like the heatsink. ■ Do not jam cables on top of e xpansion cards[...]

6 –1 0 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Remo val and Replacement Pr ocedures— Mic roto wer (MT) Chassis 6.6. 1 C ab l e Co nn ec ti ons System board connectors are color-coded to ma k e it easier to find the proper connection. Cable T o Cable De signat or P ow er Suppl y S yst em board , 2 4 -pin P1 P ow er Suppl y[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 6–1 1 Remo val a nd Replacement Procedures— Mic roto wer (MT) Chassis 6.7 Me m or y Ä CAUT ION: The memory module sock ets hav e gold metal con tacts . When upgr ading the memory , it is important to use memory modules w ith gold metal contac ts to pre vent corr osion and/or ox idation re sul[...]

6 –1 2 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Remo val and Replacement Pr ocedures— Mic roto wer (MT) Chassis ✎ The computer automatically recogn izes the additional memory when the computer is turned on. T o reassemble the computer , rev erse the remov al procedure.[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 6–1 3 Remo val a nd Replacement Procedures— Mic roto wer (MT) Chassis 6.8 Expansion C ards 1. Prepare the computer for disassembly ( Section 6.1 ). 2. Remov e the access panel and rotate the computer so the system board is parallel to the table to make it easier to wo rk on ( Section 6.3 ). 3.[...]

6 –1 4 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e Gu i d e, d x 7300 Remo val and Replacement Pr ocedures— Mic roto wer (MT) Chassis 4. Before installing an expansion card, remov e the ex pansion slot cover or the existing expan sion card. ✎ Before removin g an installed expansi on card, disc on nect any cables th at may be attached to the e[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 6–1 5 Remo val a nd Replacement Procedures— Mic roto wer (MT) Chassis c. If removing a PCI Express x 16 card, pull the retention arm on the back of the e xpansion socket a way from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the ex p[...]

6 –1 6 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e Gu i d e, d x 7300 Remo val and Replacement Pr ocedures— Mic roto wer (MT) Chassis 6. If replacing or adding a new expansion card, hold the card just above the e xpansion slot on the system board then mo ve the card to ward the rear of the chassis 1 so that the bracket on the card is aligned wi[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 6–1 7 Remo val a nd Replacement Procedures— Mic roto wer (MT) Chassis 6.9 Drives The computer suppo rts up to six dri ves th at may be installed in v a rious conf igurations. This Section describes the procedure for replacing or upgrad ing the storage dri ves. A T orx T -15 scre wdriv er is ne[...]

6 –1 8 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e Gu i d e, d x 7300 Remo val and Replacement Pr ocedures— Mic roto wer (MT) Chassis 6.9 .2 Remo ving a Driv e 1. Remov e any remo v able media, such as a compact disc or diskette, from the dri ve. 2. Prepare the computer for disassembly ( Section 6.1 ). 3. Remov e the access panel and rotate the[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 6–1 9 Remo val a nd Replacement Procedures— Mic roto wer (MT) Chassis Disconnec ting Disk et te Driv e C ables Rel ea sin g t h e Dr iv es 6. A latch driv e bracket with release tabs secures th e driv es in the driv e bay . Lift the release tab on the latch dri ve bracket 1 for the driv e you [...]

6 –2 0 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Remo val and Replacement Pr ocedures— Mic roto wer (MT) Chassis 6.9 .3 Installin g a Driv e Ä CAUT ION: T o pr ev ent loss of w ork and damage to the comput er or dri ve: ■ If y ou are inserting or r emov ing a hard dri ve , shut do wn the oper ating s yst em properl y , t[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 6–2 1 Remo val a nd Replacement Procedures— Mic roto wer (MT) Chassis 3. Reconnect the power and data cables to the dri ve as shown in the following i llustrations. ✎ Refer to Chapter 4, “Serial and Parallel A T A Driv e Guidelines and Features” for information on attaching the cabling t[...]

6 –22 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Remo val and Replacement Pr ocedures— Mic roto wer (MT) Chassis 4. Install the front bezel ( Section 6.4 ). 5. Install the access panel ( Section 6.3 ). 6. T urn on the computer . ✎ If you replaced the primary hard dri ve, the Restor e Plus! CD may be used to restore the ope[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 6–2 3 Remo val a nd Replacement Procedures— Mic roto wer (MT) Chassis 6. 1 0 Ch assis F an 1. Prepare the computer for disassembly ( Section 6.1 ). 2. Remov e the access panel and rotate the computer so the system board is parallel to the table to make it easier to wo rk on ( Section 6.3 ). 3.[...]

6 –24 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Remo val and Replacement Pr ocedures— Mic roto wer (MT) Chassis 6. 1 1 Front I/O P an el H ous in g A s s emb ly 1. Prepare the computer for disassembly ( Section 6.1 ). 2. Remov e the access panel and rotate the computer so the system board is parallel to the table to make it[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 6–2 5 Remo val a nd Replacement Procedures— Mic roto wer (MT) Chassis 6. 1 2 Fron t I /O D e vi ces 1. Prepare the computer for disassembly ( Section 6.1 ). 2. Remov e the access panel and rotate the computer so the system board is parallel to the table to make it easier to wo rk on ( Section [...]

6 –26 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Remo val and Replacement Pr ocedures— Mic roto wer (MT) Chassis 6. 1 3 P o w er S wit c h Assembl y 1. Prepare the computer for disassembly ( Section 6.1 ). 2. Remov e the access panel and rotate the computer so the system board is parallel to the table to make it easier to wo[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 6–2 7 Remo val a nd Replacement Procedures— Mic roto wer (MT) Chassis 6. 1 4 H ea ts in k 1. Prepare the computer for disassembly ( Section 6.1 ). 2. Remov e the access panel and rotate the computer so the system board is parallel to the table to make it easier to wo rk on ( Section 6.3 ). 3. [...]

6 –28 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Remo val and Replacement Pr ocedures— Mic roto wer (MT) Chassis When reinstalling the heatsink, ma k e sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been ap plied to the top of the processor . Ä CAUT ION: H eatsink retaining scr ew s [...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 6–2 9 Remo val a nd Replacement Procedures— Mic roto wer (MT) Chassis 6. 1 5 Pro ce ss or 1. Prepare the computer for disassembly ( Section 6.1 ). 2. Remov e the computer cover ( Section 6.3 ). 3. Disconnect the heatsink control cable from the system board and remov e the heatsink ( Section 6.[...]

6 –3 0 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Remo val and Replacement Pr ocedures— Mic roto wer (MT) Chassis 4. Apply the thermal grease provided in the spares kit to the top of the processor and install the heatsink atop the processor . 5. Go to step 7. 6. If using a new heatsink, remov e the protectiv e covering from [...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 6–3 1 Remo val a nd Replacement Procedures— Mic roto wer (MT) Chassis 6. 1 6 Sp ea k e r 1. Prepare the computer for disassembly ( Section 6.1 ). 2. Remov e the access panel and rotate the computer so the system board is parallel to the table to make it easier to wo rk on ( Section 6.3 ). 3. M[...]

6 –32 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Remo val and Replacement Pr ocedures— Mic roto wer (MT) Chassis 6 . 1 7 P o w er Suppl y Å WA R N I N G : V oltage is a l wa ys pr esent on the sy stem bo ard when the computer is plugged into an acti ve A C outlet. T o av oid possible personal inj ury and damage to the eq ui[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 6 – 3 3 Remo val a nd Replacement Procedures— Mic roto wer (MT) Chassis 5. Pull the po wer supply to wards the front of th e chassis while depressing the two sets of retaining clips 1 to allo w the power supply to mov e far enough to lift it from the chassis 2 . T o install the po wer supply ,[...]

6 –3 4 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Remo val and Replacement Pr ocedures— Mic roto wer (MT) Chassis 6. 1 8 S y stem B oard 1. Prepare the computer for disassembly ( Section 6.1 ). 2. Remov e the access panel and rotate the computer so the system board is parallel to the table to make it easier to wo rk on ( Sec[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 6–3 5 Remo val a nd Replacement Procedures— Mic roto wer (MT) Chassis 6. 1 9 B a t te r y The battery that comes with yo ur co mputer provid es power to the real-time clock and ha s a lifetime of about three years. When replacing the battery , use a battery equiv alent to the battery originall[...]

6 –36 4336 1 1 -0 0 1 Se r v ic e Re fe re nc e G u id e, d x730 0 Remo val and Replacement Pr ocedures— Mic roto wer (MT) Chassis 6. 1 9 . 1 T ype 1 Bat ter y Hold er 1. Lift the battery out of its holder . 2. Slide the replacement battery in to position, positi ve side up. 3. The battery holder automa tically secures the battery in the proper[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 6–3 7 Remo val a nd Replacement Procedures— Mic roto wer (MT) Chassis 6. 1 9 . 2 T ype 2 B a t te ry Ho ld er 1. T o release the battery from its holder , squeeze the metal clamp that extends abo ve one edge of the battery . When the ba ttery pops up, lift it out 1 . 2. T o insert the new batt[...]

6 –3 8 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 730 0 Remo val and Replacement Pr ocedures— Mic roto wer (MT) Chassis 6. 1 9 .3 T ype 3 B a t ter y Ho ld er 1. Pull back on the clip 1 that holds the battery in pl ace, then remov e the battery 2 . 2. Insert the ne w battery and position the clip back in place. 3. Replace the com[...]

Se r vi c e Ref e ren c e G u id e, dx 730 0 4336 1 1 - 0 0 1 7 –1 7 Remo v al an d Repl acemen t Procedur es— Slim T o w er (S T ) C ha ssis Adherence to the procedures and precautions desc ribed in this chapter is essential for proper service. After completing all necessary remov al and replacement procedur es, run the Diagnostics utility to [...]

7 –2 4336 1 1 - 0 0 1 S er v ic e Re fe re nc e G u id e, d x730 0 Remo val and Replacement P r ocedures— Slim T ower (S T) Chassis 8. Lift the computer of the stand.[...]

Servi ce Refer ence Guide , dx7 300 4 33 6 1 1 -00 1 7–3 Remo val an d R eplacement Pr ocedures— Slim T ow er (ST) Chassis 7 .2 U nlo cki ng the S ma rt Co v e r Lo ck If you ha ve locked the Smart Co ver Lock use Comp uter Setup to unlock the lock. Refer to the Desktop Manage ment Guide on the Documentation a nd Diagnostics CD for more informa[...]

7 –4 4336 1 1 - 0 0 1 S er v ic e Re fe re nc e G u id e, d x730 0 Remo val and Replacement P r ocedures— Slim T ower (S T) Chassis T o reattach the Smart Cov er Lock: 1. Install the Smart Co ver Lock assembly on the insi de of the rear pa nel with the metal arm 1 wrapped around the air v ent grid on the back of the chassis. 2. Use the supplied[...]

Servi ce Refer ence Guide , dx7 300 4 33 6 1 1 -00 1 7–5 Remo val an d R eplacement Pr ocedures— Slim T ow er (ST) Chassis 7 .3 Hood Sensor 1. Prepare the computer for disassembly . 2. Remov e the computer cover . 3. Remov e the special security clip ( Section 7.4.1 ) from the top corner of the power supply cage. 4. Raise the po wer supply to i[...]

7 –6 4336 1 1 - 0 0 1 S er v ic e Re fe re nc e G u id e, d x730 0 Remo val and Replacement P r ocedures— Slim T ower (S T) Chassis 7. 4 E x t e r n a l S e c u r i t y D e v i c e s 7 .4. 1 Sec urity C lip A special clip is required to s ecure the computer from intrusion. This clip must be installed before installing th e computer cov er . 7 .[...]

Servi ce Refer ence Guide , dx7 300 4 33 6 1 1 -00 1 7–7 Remo val an d R eplacement Pr ocedures— Slim T ow er (ST) Chassis 7 .4.3 P a dloc k A padlock may be used b y itself to secure the co mputer cov er to the computer chassis. A padlock may also be used with a security cable to secure the compute r to a f ixed object. I[...]

7 –8 4336 1 1 - 0 0 1 S er v ic e Re fe re nc e G u id e, d x730 0 Remo val and Replacement P r ocedures— Slim T ower (S T) Chassis 7 .5 Compute r Co v er 1. Prepare the computer for disassembly ( Section 7.1 ). Ä CAUT ION: Befor e remo vi ng the computer co ver , ensure that the com puter is tur ned off and that the pow er cord is disconnecte[...]

Servi ce Refer ence Guide , dx7 300 4 33 6 1 1 -00 1 7–9 Remo val an d R eplacement Pr ocedures— Slim T ow er (ST) Chassis 7. 6 F r o n t D r i v e B e z e l s 1. Prepare the computer for disassembly ( Section 7.1 ). 2. Remov e the computer cover ( Section 7.5 ). 3. Remov e the dri ve bezel b y pushing the top tab on the right side of the lar g[...]

7 –1 0 4336 1 1 - 0 0 1 S er v ic e Re fe re nc e G u id e, d x730 0 Remo val and Replacement P r ocedures— Slim T ower (S T) Chassis There are three driv e bezel inserts that are av ailable. Item Description 1 Disk ette dr iv e bez el 2 Hard dr iv e beze l 3 3 .5” dr iv e bez el[...]

Servi ce Refer ence Guide , dx7 300 4 33 6 1 1 -00 1 7–1 1 Remo val an d R eplacement Pr ocedures— Slim T ow er (ST) Chassis 7 .7 Cable Managemen t The Small Form Factor chassis is a very compac t computer and p roper ro uting of the internal cables is critical to the operation of the comput er . Follo w good cable manageme nt practices when wo[...]

7 –1 2 4336 1 1 - 0 0 1 S er v ic e Re fe re nc e G u id e, d x730 0 Remo val and Replacement P r ocedures— Slim T ower (S T) Chassis 7 .7 . 1 Cab le Conn ections System board connectors are color-coded to ma k e it easier to find the proper connection. Cable T o Cable De signat or P ow er Suppl y Sy stem boar d, 2 4 -pin P1 P ow er Suppl y Dis[...]

Servi ce Refe rence Gui de , dx7 300 4 33 6 1 1 -00 1 7–1 3 Remo val an d R eplacement Pr ocedures— Slim T ow er (ST) Chassis 7. 8 M e m o r y Ä CAUT ION: The memory module sock ets hav e gold metal con tacts . When upgr ading the memory , it is important to use memory modules w ith gold metal contac ts to pre vent corr osion and/or ox idation[...]

7 –1 4 4336 1 1 - 0 0 1 S er v ic e Re fe re nc e G u id e, d x730 0 Remo val and Replacement P r ocedures— Slim T ower (S T) Chassis ✎ The computer automatically recogn izes the additional memory when the computer is turned on. T o reassemble the computer , rev erse the remov al procedure. ✎ If you normally lock the Smart Cov er Lock, use [...]

Servi ce Refer ence Guide , dx7 300 4 33 6 1 1 -00 1 7–1 5 Remo val an d R eplacement Pr ocedures— Slim T ow er (ST) Chassis 7 .9 .2 PCI Expansion C ard 1. If you ha ve locked the Smart Co ver Lock, restart the computer and en ter Computer Setup to unlock the lock. 2. T urn of f the computer properly through the op erating system , then turn of[...]

7 –1 6 4336 1 1 - 0 0 1 S er v ic e Re fe re nc e G u id e, d x730 0 Remo val and Replacement P r ocedures— Slim T ower (S T) Chassis 8. Install the expansion card b y sliding the ca rd under the slot cover retention latch t hen pressing the card down into the slot on th e system board. ✎ Be sure not to scrape other components in the chassis [...]

Servi ce Refer ence Guide , dx7 300 4 33 6 1 1 -00 1 7–1 7 Remo val an d R eplacement Pr ocedures— Slim T ow er (ST) Chassis 7 .9 .3 PCI Expr ess Expansion C ard T o remov e a PCI Express expansion card: 1. If you ha ve locked the Smart Co ver Lock, restart the computer and en ter Computer Setup to unlock the lock. 2. T urn of f the computer pr[...]

7 –1 8 4336 1 1 - 0 0 1 S er v ic e Re fe re nc e G u id e, d x730 0 Remo val and Replacement P r ocedures— Slim T ower (S T) Chassis 7 . 1 0 P CI Riser Card Assembl y and B ac kw all 1. If you ha ve locked the Smart Co ver Lock, use Co mputer Setup to unlock the lock ( Section 7.2 ). 2. Prepare the computer for disassembly ( Section 7.1 ). 3. [...]

Servi ce Refer ence Guide , dx7 300 4 33 6 1 1 -00 1 7–1 9 Remo val an d R eplacement Pr ocedures— Slim T ow er (ST) Chassis 7. Remov e the SmartCover lock from the backwa ll of the chassis using the special security wrench and disconnect its cable from the system board. ( Section 7.2 ) 8. Disconnect the data and po wer cables from the system b[...]

7 –2 0 4336 1 1 - 0 0 1 S er v ic e Re fe re nc e G u id e, d x730 0 Remo val and Replacement P r ocedures— Slim T ower (S T) Chassis 12. Remov e the long mounting scre w that secure s the system board tray to the chassis. 13. Slide the system boar d tray assembly to wards the front of th e chassis about 6 cm (1/4 inch) and lift the system boar[...]

Servi ce Refer ence Guide , dx7 300 4 33 6 1 1 -00 1 7–2 1 Remo val an d R eplacement Pr ocedures— Slim T ow er (ST) Chassis 14. Remov e the three scre ws that secure the backwall assembly to the chassis 1 , then slide the backwall assembly a fe w millimeters/inches towa rd the space v acated by the po wer supply and lift out (2 . 15. Slide the[...]

7 –22 4336 1 1 - 0 0 1 S er v ic e Re fe re nc e G u id e, d x730 0 Remo val and Replacement P r ocedures— Slim T ower (S T) Chassis 16. Install the serial connector into the new backwall using the tw o screws that were remo ved from the serial connector in a pre vious step. Reconnect the “Seria l A” cable to the system board. 17. Install t[...]

Servi ce Refer ence Guide , dx7 300 4 33 6 1 1 -00 1 7–2 3 Remo val an d R eplacement Pr ocedures— Slim T ow er (ST) Chassis 23. Rotate the dri ve cage back do wn to its normal position. Be sure to use proper cable handling and placement precautions. Ä CAUT ION: Cables are v er y sensitiv e . Overbending , cr easing, or pinc hing can damage ca[...]

7 –24 4336 1 1 - 0 0 1 S er v ic e Re fe re nc e G u id e, d x730 0 Remo val and Replacement P r ocedures— Slim T ower (S T) Chassis 7.1 1 D r i v e s A T orx T -15 screwdri ver is needed to rem o ve and install the guide scre ws on a drive. Ä CAUT ION: Make sur e personal files on the har d dri ve ar e backed u p to an e xternal stor age dev [...]

Servi ce Refer ence Guide , dx7 300 4 33 6 1 1 -00 1 7–2 5 Remo val an d R eplacement Pr ocedures— Slim T ow er (ST) Chassis 7 . 1 1 .2 Optical Driv e Ä CAUT ION: All remo vable media should be ta ken out of the dri ve s befor e remo v ing the driv e from the computer . ✎ An optical driv e is a CD-R OM, CD-R/R W , D VD-ROM, D VD+R/R W , or C[...]

7 –26 4336 1 1 - 0 0 1 S er v ic e Re fe re nc e G u id e, d x730 0 Remo val and Replacement P r ocedures— Slim T ower (S T) Chassis 6. Rotate the dri ve cage do wn to its normal position before trying to remo ve the dri ve. 7. Press the green dri ve retainer latch and slide the dri ve forward and lift it from the driv e cage. 8. When replacing[...]

Servi ce Refer ence Guide , dx7 300 4 33 6 1 1 -00 1 7–2 7 Remo val an d R eplacement Pr ocedures— Slim T ow er (ST) Chassis 7 . 1 1 .3 External 3.5-inc h Driv e 1. If you ha ve locked the Smart Co ver Lock, use Co mputer Setup to unlock the lock ( Section 7.2 ). 2. Prepare the computer for disassembly ( Section 7.1 ). 3. Remov e the computer c[...]

7 –28 4336 1 1 - 0 0 1 S er v ic e Re fe re nc e G u id e, d x730 0 Remo val and Replacement P r ocedures— Slim T ower (S T) Chassis 8. Press the green dri ve retention latch 1 located on the side of the diskette dri ve to disengage the dri ve from the dri ve cage and slide the diskette dri ve forward approximately 6mm (1/4 inch) 2 . 9. Lift th[...]

Servi ce Refer ence Guide , dx7 300 4 33 6 1 1 -00 1 7–2 9 Remo val an d R eplacement Pr ocedures— Slim T ow er (ST) Chassis 7.1 1 . 4 P r i m a r y H a r d D r i v e A T orx T -15 screwdri ver is needed to remo ve and install the guide scre ws on a hard driv e. Ä CAUT ION: Make sur e personal files on the har d dri ve ar e backed u p to an e [...]

7 –3 0 4336 1 1 - 0 0 1 S er v ic e Re fe re nc e G u id e, d x730 0 Remo val and Replacement P r ocedures— Slim T ower (S T) Chassis 5. Remov e the security clip that secu res the backwall to the po wer supply . 6. Rotate the po wer supply to its full upright position.[...]

Servi ce Refer ence Guide , dx7 300 4 33 6 1 1 -00 1 7–3 1 Remo val an d R eplacement Pr ocedures— Slim T ow er (ST) Chassis 7. Disconnect the po wer and data cables from the back of the hard dri ve. 8. Pull the tab that locks the dri v e in place away from the dri ve 1 , slide the hard dri ve to ward the front of the computer , then lift it up[...]

7 –32 4336 1 1 - 0 0 1 S er v ic e Re fe re nc e G u id e, d x730 0 Remo val and Replacement P r ocedures— Slim T ower (S T) Chassis ✎ When replacing the hard dri ve, transfer the four scre ws from the old dri ve to the ne w one. The scre ws take the place of dri ve rails. Y ou will need a T orx T -15 scre wdri ver to remo ve and re-install t[...]

Serv ice R efer ence Guide , dx7 300 4 3 36 1 1 -00 1 7–3 3 Remo val an d R eplacement Pr ocedures— Slim T ow er (ST) Chassis 7.12 F a n S h r o u d 1. Prepare the computer for disassembly ( Section 7.1 ). 2. Remov e the computer cover ( Section 7.5 ). 3. Lift up on the f an shroud to remo ve it from the computer . When replacing the shroud, ma[...]

7 –3 4 4336 1 1 - 0 0 1 S er v ic e Re fe re nc e G u id e, d x730 0 Remo val and Replacement P r ocedures— Slim T ower (S T) Chassis 7.13 F r o n t I / O D e v i c e s 1. Prepare the computer for disassembly ( Section 7.1 ). 2. Remov e the computer cover ( Section 7.5 ). 3. Remov e the tw o screws that secure the front I/O device to the chassi[...]

Servi ce Refer ence Guide , dx7 300 4 33 6 1 1 -00 1 7–3 5 Remo val an d R eplacement Pr ocedures— Slim T ow er (ST) Chassis 7.14 H e a t s i n k 1. Prepare the computer for disassembly ( Section 7.1 ). 2. Remov e the computer cover ( Section 7.5 ). 3. Remov e the fan shroud ( Section 7.12 ). 4. Disconnect the fan control cable from the system [...]

7 –36 4336 1 1 -0 0 1 S e r vic e Re fe re n c e G u i de, d x 7 30 0 Remo val and Replacement P r ocedures— Slim T ower (S T) Chassis 7.15 P r o c e s s o r 1. Prepare the computer for disassembly ( Section 7.1 ). 2. Remov e the computer cover ( Section 7.5 ). 3. Remov e the fan shroud ( Section 7.12 ). 4. Disconnect the heatsink control cable[...]

Servi ce Refer ence Guide , dx7 300 4 33 6 1 1 -00 1 7–3 7 Remo val an d R eplacement Pr ocedures— Slim T ow er (ST) Chassis 3. If reusing the existing heatsink, clean the bot tom of the heatsink with the alcohol pad provided in the spares kit. Ä CAUT ION: Be for e reinst alling the heatsink you mu st clean the top of the pr ocess or and the b[...]

7 –3 8 4336 1 1 - 0 0 1 S er v ic e Re fe re nc e G u id e, d x730 0 Remo val and Replacement P r ocedures— Slim T ower (S T) Chassis 7.16 S p e a k e r 1. Prepare the computer for disassembly ( Section 7.1 ). 2. Remov e the computer cover ( Section 7.5 ). 3. Remov e the fan shroud ( Section 7.12 ). 4. Remov e an y memory modules that might int[...]

Servi ce Refer ence Guide , dx7 300 4 33 6 1 1 -00 1 7–3 9 Remo val an d R eplacement Pr ocedures— Slim T ow er (ST) Chassis 7 . 1 7 P o w er Sup ply Å WA R N I N G : V oltage is a l wa ys pr esent on the sy stem bo ard when the computer is plugged into an acti ve A C outlet. T o av oid possible personal inj ury and damage to the eq uipment th[...]

7 –4 0 4336 1 1 - 0 0 1 S er v ic e Re fe re nc e G u id e, d x730 0 Remo val and Replacement P r ocedures— Slim T ower (S T) Chassis 8. Rotate the po wer supply to its full upright position 1 , then lift the power supply straight up and out of the chassis 2 . T o install the po wer supply , re verse the remo val procedure. Ä CAUT ION: When in[...]

Servi ce Refer ence Guide , dx7 300 4 33 6 1 1 -00 1 7–4 1 Remo val an d R eplacement Pr ocedures— Slim T ow er (ST) Chassis 7.18 C h a s s i s F a n 1. Prepare the computer for disassembly ( Section 7.1 ). 2. Remov e the computer cover ( Section 7.5 ). 3. Remov e the fan shroud ( Section 7.12 ). 4. Disconnect the chassis fan cable from the sys[...]

7 –42 4336 1 1 - 0 0 1 S er v ic e Re fe re nc e G u id e, d x730 0 Remo val and Replacement P r ocedures— Slim T ower (S T) Chassis 7 . 1 9 S y s tem Board 1. Prepare the computer for disassembly ( Section 7.1 ). 2. Remov e the computer cover ( Section 7.5 ). 3. Remov e all PCI and PCI Express expansion boards ( Section 7.9 ). 4. Remov e the f[...]

Servi ce Refer ence Guide , dx7 300 4 33 6 1 1 -00 1 7–4 3 Remo val an d R eplacement Pr ocedures— Slim T ow er (ST) Chassis 9. Disconnect the serial port from the system board. 10. Disconnect the balance of the cables from the system board. 11. Remov e the long mounting scre w that secure s the system board tray to the chassis.[...]

7 –4 4 4336 1 1 - 0 0 1 S er v ic e Re fe re nc e G u id e, d x730 0 Remo val and Replacement P r ocedures— Slim T ower (S T) Chassis 12. Slide the system board tray as sembly to wards the front of the chassis, about 6 mm (1/4 inch) and lift the system board up and out of the chassis. 13. Remov e the heatsink from the system board and the syste[...]

Servi ce Refer ence Guide , dx7 300 4 33 6 1 1 -00 1 7–4 5 Remo val an d R eplacement Pr ocedures— Slim T ow er (ST) Chassis 7 .20 Driv e C lutc h Co mponen ts 1. Prepare the computer for disassembly ( Section 7.1 ). 2. Remov e the computer cover ( Section 7.5 ). 3. Remov e the optical dri ve and an y othe r driv e in the rotating driv e cage ([...]

7 –4 6 4336 1 1 - 0 0 1 S er v ic e Re fe re nc e G u id e, d x730 0 Remo val and Replacement P r ocedures— Slim T ower (S T) Chassis 8. Hold the dri ve cage in the upright position wh ile remo ving the two scre ws that secure the clutch finger assembly to the dri ve cage. ✎ The clutch finger assembly doe not ha ve to be remov ed to remove th[...]

Servi ce Refe rence Gui de , dx7 300 4 33 6 1 1 -00 1 7–4 7 Remo val an d R eplacement Pr ocedures— Slim T ow er (ST) Chassis 7 .2 1 P o w er S wi tch Assembly 1. Prepare the computer for disassembly ( Section 7.1 ). 2. Remov e the computer cover ( Section 7.5 ). 3. Remov e all dri ves from the rotating dri ve cage ( Section 7.11.2 and Section [...]

7 –4 8 4336 1 1 - 0 0 1 S er v ic e Re fe re nc e G u id e, d x730 0 Remo val and Replacement P r ocedures— Slim T ower (S T) Chassis 7. 2 2 B a t t e r y The battery that comes with this computer pr o vides power to the real-time clock and has a lifetime of about three years. When replacing the battery , use a battery equi valent t o the batte[...]

Servi ce Refe rence Gui de , dx7 300 4 33 6 1 1 -00 1 7–4 9 Remo val an d R eplacement Pr ocedures— Slim T ow er (ST) Chassis 7. 2 2 .1 T y p e 1 B a t t e r y H o l d e r 1. Lift the battery out of its holder . 2. Slide the replacement battery in to position, positi ve side up. 3. The battery holder automa tically secures the battery in the pr[...]

7 –5 0 4336 1 1 - 0 0 1 S er v ic e Re fe re nc e G u id e, d x730 0 Remo val and Replacement P r ocedures— Slim T ower (S T) Chassis 7. 2 2 . 2 T y p e 2 B a t t e r y H o l d e r 1. T o release the battery from its holder , squeeze the metal clamp that extends abo ve one edge of the battery . When the ba ttery pops up, lift it out 1 . 2. T o [...]

Servi ce Refe rence Gui de , dx7 300 4 33 6 1 1 -00 1 7–5 1 Remo val an d R eplacement Pr ocedures— Slim T ow er (ST) Chassis 7 .2 2.3 T ype 3 Ba tter y Ho lder 1. Pull back on the clip 1 that holds the bat tery in place, then remove the battery 2 . 2. Insert the ne w battery and position the clip back in place. 3. Replace the computer a ccess [...]

7 –52 4336 1 1 - 0 0 1 S er v ic e Re fe re nc e G u id e, d x730 0 Remo val and Replacement P r ocedures— Slim T ower (S T) Chassis[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 A – 1 A Connec tor P in As signments This appendix contains the pin assign ments fo r many computer and workstation connectors. Some of these connectors may not be used on the pr oduct being serviced. Key b o a r d Connector and Icon P in Signal 1 2 3 Data Unused Gr ound 4 5 6 +5 VDC Clock Unuse[...]

A –2 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Connec tor P in Assignments Ethernet RJ- 45 Connector and Icon P in Signal 1 2 3 4 (+) T r ansmit Data (-) T r ansmit Data (+) R ecei ve Data Unused 5 6 7 8 Unused (-) R ecei ve Data Unused Unused Ethernet AUI Connector and I con Pi n S i gn a l Pin S i g n al 1 2 3 4 Gr ound Neg[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 A – 3 Connec tor P in Assignments Serial Inter face, P o w ered and Non -P o wer ed Connector and Icon P in Signal 1 2 3 Carrie r D etect ( 1 2 V i f p o wered ) Rec eive D ata Tr a n s m i t D a t a 4 5 6 Data T erminal R eady Signal Gr ound Data Set Re ad y 7 8 9 Request to Send Clear to Send [...]

A –4 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Connec tor P in Assignments Line - Ou t Audio Connector and I con ( 1/8” miniphone) P in Signal 1 (T ip) Audi o_Out_Le ft 2 (R ing) Audi o_Out_Ri ght 3 (Shield) Gr ound 1 2 3 External Infrared T ransceiv er Connector and I con Pi n S i gn a l Pi n S i g n al Pi n Si g n al 1 2 [...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 A – 5 Connec tor P in Assignments ATA / ATA P I ( I D E ) S t a n d a r d D r i v e C a b l e Con necto r Pi n Si g n al Pin S i gn a l Pi n Si g n al 1 2 3 4 5 Res et Gr ound DD7 DD8 DD6 15 16 17 18 19 DD1 DD1 4 DD0 DD1 5 Gr ound 29 30 31 32 33 DMAK Gr ound INTRQ IOCS1 6 DA 1 6 7 8 9 10 DD9 DD5[...]

A –6 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Connec tor P in Assignments 2 4 -Pin P o wer (CMT and MT models) Connector P in Signal Pin Signal P in Signal Pin Signal 1 2 3 4 5 6 +3 .3 V +3 .3 V GND +5 V GND +5 V 7 8 9 10 11 12 GND POK +5 V au x +1 2 V +1 2 V +3 .3 V 13 14 15 16 17 18 +3 .3 V -12 V GND PSON GND GND 19 20 21 [...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 A – 7 Connec tor P in Assignments 6 -P in P ow er (for CPU) (USD T , SFF , and ST models) Connector and Icon P in Signal 1G N D 2G N D 3G N D 41 2 V C P U 51 2 V C P U 6+ 1 2 V 6 4 SA T A D ata and P ow er Driv e Connector P in Signal Pin Signal P in Sign al Pin Signal S1 S5 Gr ound B- S2 S6 A+ [...]

A –8 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Connec tor P in Assignments PCI Ex p res s x1 , x4 , x8, and x1 6 PCI Express Connector Pi n A P in Signal P in Signal P in Signal P in Sign al P in Signal 1 2 3 4 5 PRSNT 1 # +1 2V +1 2V GND JT A G2 6 7 8 9 10 JT A G3 JT A G4 JT A G5 +3 .3v +3 .3v 11 12 13 14 15 PERST # GND REFC[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 A – 9 Connec tor P in Assignments Pi n B P in Signal P in Signal P in Signal P in Sign al P in Signal 1 2 3 4 5 +1 2V +1 2V RSVD GND SMCLK 6 7 8 9 10 SMD A T GND +3 .3v JT A G1 3.3 v Aux 11 12 13 14 15 WA K E # RSVD GND PETp 0 PETn 0 16 17 18 19 20 GND PRSNT 2 # GND PETp 1 PETn 1 21 22 23 24 25 [...]

A –1 0 4336 1 1 -0 0 1 Se r vi c e Ref e ren c e G ui d e, dx 730 0 Connec tor P in Assignments DV I C o n n e c t o r Connector and I con Pi n S i gn a l Pin S i g n al 1 2 3 4 T. M . D. S . D a t a 2 - T. M . D. S . D a t a 2 + T. M . D. S . D a t a 2 / 4 S h i e l d T. M . D. S . D a t a 4 - 13 14 15 16 T. M . D. S . D a t a 3 + +5V P ow er Gr[...]

Servi ce Refer ence Guide , dx7 300 4 3 3 6 1 1 -00 1 B–1 B P o w er C ord Set Requirements The po wer supplies on some computers ha ve ex te rnal power switches. The vo ltage select switch feature on the comp uter permits it to operate from any line voltage between 100-120 or 220-240 volts A C. Po wer supplies on those computers th at do not ha [...]

B –2 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 P ow er Cord Set Requir ements Countr y-S pecif ic Requirements Additional requirements specific to a country ar e shown i n parentheses and explained belo w . Country Accrediting Agen cy Countr y Accrediting Agency Aust ral ia ( 1 ) Aust ria ( 1 ) Belgium ( 1 ) Can ad a (2 ) EAN[...]

Servi ce Refer ence Guide , dx7 300 4 3 3 6 1 1 -00 1 C–1 C P OS T Er ro r Me ssages P OS T Er ror Me ssages An error message results if the Po wer -O n Self-T est (POST) encounte rs a problem. This test runs when the system is turned on, checking assemblies within the co mputer and reporting any errors found. Not all computers use all of the cod[...]

C –2 4336 1 1 - 0 0 1 Se r vi c e Ref e ren c e G ui d e, dx 7 7 3 0 POST Er ror M es sag es 1 6 2 -S y stem Opti ons Not Set Config urat ion i nc orrect. RT C (re a l- t i me cl o ck ) battery may need to be r eplaced. Ru n Comput er Setup and c heck confi gur ation in Advanc ed > Onbo ard De vices . Re set the date and time under Cont rol Pa[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 C – 3 POST Erro r M essa g es 219 - E C C M e m o r y Module Detected . EC C Modules not supported on this platfor m Recentl y added memor y module(s) support EC C memory err or corr ection . 1 . If additional memory was r ecently added, re mov e it to see if the pr oblem r emains . 2 . Check pr[...]

C –4 4336 1 1 - 0 0 1 Se r vi c e Ref e ren c e G ui d e, dx 7 7 3 0 POST Er ror M es sag es 5 1 1 - C PU, C PUA , o r CPUB F an not detected CPU f an is not connec ted or may ha ve malfunc tioned . 1. R e s e a t t h e C P U f a n . 2 . Re seat fan cable . 3 . Re place the CPU f an. 512 - C h a s s i s , r e a r chassis , or fr ont chassis fan n[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 C – 5 POST Erro r M essa g es 9 1 8-Fr ont USB Not Co nnected F r ont USB harness has been detached or unse ated from s ystem boar d. Reconnec t or r eplace fr ont USB har ness . 92 1 - D e vi c e in P C I Expr ess slot f ailed to initializ e. The r e is an incompatib ility/pr oblem w ith this d[...]

C –6 4336 1 1 - 0 0 1 Se r vi c e Ref e ren c e G ui d e, dx 7 7 3 0 POST Er ror M es sag es 17 2 0 - S M A R T H a r d Dri ve Det ects Imminent Fa i l u re Har d dri ve is a bout to fai l. (So me ha rd drives hav e a firm war e patc h that w ill fi x an err oneous err or message .) 1 . Deter mine if hard dr i ve is gi ving cor rec t er ror mes s[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 C – 7 POST Erro r M essa g es 2 20 1 -MEBx Module did not c heck sum corr ectl y Memory err or during PO S T ex ecuti on of the Management Engine (ME) BIO S Extension s option R OM 1. R e b o o t t h e c o m p u t e r . 2 . Unplug the po wer cor d, r e -seat the memory modules, and re boot the c[...]

C –8 4336 1 1 - 0 0 1 Se r vi c e Ref e ren c e G ui d e, dx 7 7 3 0 POST Er ror M es sag es 2 2 05-Interfa ce err or during MEBx e xec utio n MEBx oper ation e xperi enced a hard war e err or during co mmu nic atio n wi th M E . 1. R e b o o t t h e c o m p u t e r . 2 . If the err or persists , update to the latest BIO S versi on. 3 . If the er[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 C – 9 POST Erro r M essa g es P OS T Diag nostic Fr ont P anel LEDs and Audib le Cod es This section co vers the front p anel LED codes as well as the audible codes that may occur before or during POST that do not necessarily ha ve an error code or text message associated with them. Å WA R N I [...]

C –1 0 4336 1 1 - 00 1 S e r vi ce Re f ere n c e G u i de, d x 7730 POST Er ror M es sag es Red P ower LE D flashe s thr ee times, once ev er y seco nd, f oll o wed by a t wo se c on d pause . Beeps stop after fifth iter ation but LEDs continue until pr oblem is solved. 3 Processor not installed (no t an indicato r of bad processor) . 1 . Chec k[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 C–1 1 POST Erro r M essa g es Red P ower LE D flashe s si x times , once ev er y seco nd, f oll o wed by a t wo se c on d pause . Beeps stop after fifth iter ation but LEDs continue until pr oblem is solved. 6P r e - v i d e o gr aphic s err or . Fo r sys t e m s w i t h a g ra p h i c s c a rd [...]

C –1 2 4336 1 1 -0 0 1 S e r vic e Re fe re n c e G u i de, d x 7730 POST Er ror M es sag es Red P ower LE D flashe s nine times, once ev er y seco nd, f oll o wed by a t wo se c on d pause . Beeps stop after fifth iter ation but LEDs continue until pr oblem is solved. 9S y s t e m p o w e r s o n but is una ble to boot. 1 . Chec k that the volt [...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 C–1 3 POST Erro r M essa g es S ystem does not po wer on and LEDs ar e not flashing . None S ys tem unable to po wer on . Pr ess and hold the pow er button for le ss than 4 seconds. If the har d dri ve LED turns gr een, the po wer button is w orking corr ectly . T ry the f ollo wing: 1 . Check t[...]

C –1 4 4336 1 1 -0 0 1 S e r vic e Re fe re n c e G u i de, d x 7730 POST Er ror M es sag es[...]

Servi ce Refer ence Guide , dx7 300 4 3 3 6 1 1 -00 1 D–1 D T roub leshootin g With out Di agnos tic s Preliminar y C hec klis t This section describes some simple, preliminary tests and guidelines for troubleshooting the computer without using the diagnostics. ■ Are the computer and mo nitor connected to a wo rking electrical outlet? ■ Is th[...]

D –2 4336 1 1 - 0 0 1 Se r vi ce R ef ere n c e Gu i de, d x 7300 T roubleshooting Without D iagnostics Solv ing Minor Problems Solving Minor Pr oblems Problem Caus e P ossib le Solution Comput er appears lock ed up and will not turn off when the po wer button is pr essed . Softw are co ntr ol of the po w er s w itch is n ot fun ctio na l. 1 . Pr[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 D – 3 T rou bleshooting Without Diagn ostics Can not remove computer co ver or access panel . Smart Co ver L ock , fea tu red o n so me compu ter s, is lock ed. 1 . Unlock the Smart Cov er Lock using Computer Se tup . 2 . Use the Smart Co ver F ailSafe K ey in case of fo rgotten pass word , powe[...]

D –4 4336 1 1 - 0 0 1 Se r vi ce R ef ere n c e Gu i de, d x 7300 T roubleshooting Without D iagnostics Comput er po wer ed off auto maticall y and the P ow er LED flashe s R ed two times , once e ve ry second , follo we d by a two second pau se , and the computer beeps two times. Beeps continue for five i te rati on s a f ter which th e L ED fla[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 D – 5 T rou bleshooting Without Diagn ostics Solv ing P ow er Sup ply Pr oblems Solvi ng Po wer Su pply Probl ems Problem Cau se Solution P ow er suppl y shuts dow n intermittently . V oltage se lector s witc h on r ear of computer cha ssis (some mode ls) is not s witc hed to corr ect line v olt[...]

D –6 4336 1 1 - 0 0 1 Se r vi ce R ef ere n c e Gu i de, d x 7300 T roubleshooting Without D iagnostics Po w e r L E D f l a s h e s R e d , f o u r times, once e very second, follo wed b y a tw o second paus e , and the computer beeps four times . Beeps continue for f ive it erati ons after w hic h the LED flashes w ill continue until the pr obl[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 D – 7 T rou bleshooting Without Diagn ostics Solv ing Disk ette Probl ems Solving Disk ette Problems Problem Caus e Solution Disk ette dri ve light s ta ys on . Disk ette is damaged. In M ic ro soft W indo ws XP , right-cli ck Start , c lick Explo re , and select a dri ve . Select Fi le > Pro[...]

D –8 4336 1 1 - 0 0 1 Se r vi ce R ef ere n c e Gu i de, d x 7300 T roubleshooting Without D iagnostics Cannot f ormat diske tte . (continued) Legacy d iskette writes are dis abled in Comp uter Setup. Enter Co mputer Setup and ena ble Legacy Disk et te W rite in Storage > Storage Options . A pr oblem has occur r ed w ith a disk tr ansacti on. [...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 D – 9 T rou bleshooting Without Diagn ostics So lvin g H a rd Dr iv e Prob l ems Solving Hard Dri ve Pro blems Problem Caus e Solution Hard dr iv e err or occur s. H ar d disk has bad sectors or has failed. Use a utility to locate and bloc k usage of bad sector s. If necessary , r efo rmat the h[...]

D –1 0 4336 1 1 -0 0 1 Se r v ic e Ref e re nc e G ui d e, dx 730 0 T roubleshooting Without D iagnostics Nons yste m disk/NTLDR missin g messag e (continued) S ystem is tr y ing to sta rt fr om the hard dr i ve , but the har d dri ve ma y hav e been damaged. 1 . Insert a bootable disk ette into the disk ette dr iv e and re start the computer . 2[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 D–1 1 T rou bleshooting Without Diagn ostics Sol vi ng Me dia Ca rd R eader Pr oblem s Compute r will not boot from h ard d riv e. (continued) The de vice is attac hed to a S A T A por t that has been disabled in Comp uter Setup. Ru n the Computer Setu p utility and ensur e the dev ice's S [...]

D –1 2 4336 1 1 - 00 1 S er v ic e Re fe re nc e G u id e, d x730 0 T roubleshooting Without D iagnostics Unable to access data on the media car d after insertin g it into a slot. The medi a card is not inserted pr operl y , is inserted in the w rong slot, or is n ot suppor ted. Ensur e that the car d is inserted pr operl y w ith the gold contact[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 D–1 3 T rou bleshooting Without Diagn ostics Solv ing Disp la y Problems Solving Di sp lay Pr oblems Problem Caus e Solution Blank scr een (no vi deo) . Monitor is not turned on and monitor light is not on. T urn on the monitor and c heck that the monitor light is on . Bad monitor . T ry a diffe[...]

D –1 4 4336 1 1 - 00 1 S er v ic e Re fe re nc e G u id e, d x730 0 T roubleshooting Without D iagnostics Blank sc reen (n o v ideo). (continued) Monit or s ettings in the comp ute r ar e not compatible w ith the monitor . 1 . Re start the computer and pr ess F8 duri ng startup w hen y ou see “Pr ess F8” in the bottom r ight corner of the sc [...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 D–1 5 T rou bleshooting Without Diagn ostics Blank scr een and the po we r LED flashe s Red sev en tim es, once every second , follo w ed by a tw o second pa use , and the compu ter beeps se v en times. Beeps continue f or five it erat ion s a ft er wh ich the LED flashes w ill continue until th[...]

D –1 6 4336 1 1 - 00 1 S er v ic e Re fe re nc e G u id e, d x730 0 T roubleshooting Without D iagnostics Image is no t cente red . P osit ion ma y need adj ustme nt. Pr ess the Menu button to acces s the OSD me nu. Se le ct Ima geControl/Horizon tal Po s i t i o n or Ve r t i c a l P o s i t i o n to adjus t the hor i z ontal or vertical positi [...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 D–1 7 T rou bleshooting Without Diagn ostics Solv ing Audio Probl ems Certain typed s ymbols do not appear corr ect . The f ont y ou ar e using does not support that partic ular s ym bol . Use the Char acter Ma p to locate the and selec t the appr opri ate s y mbol . Click Start > All Program[...]

D –1 8 4336 1 1 - 00 1 S er v ic e Re fe re nc e G u id e, d x730 0 T roubleshooting Without D iagnostics Sound does not come out of the s peaker or headphones. (continued) External speak ers plugged in to the w rong audio jack . See the so und car d doc umentati on for pr oper speaker connecti on. Digital CD audio is no t enabled. Enable digit a[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 D–1 9 T rou bleshooting Without Diagn ostics Solv ing Printer Problems Comput er appears t o be l oc ked u p wh il e re co rd i ng audio . The har d disk may be ful l. B efo re re co rd i ng , m a ke su re t he re i s enough fr ee space on the hard disk . Y ou can also try r ecor ding the audio [...]

D –2 0 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 T roubleshooting Without D iagnostics Solv ing K e yboard and Mouse Pr obl ems Solving K e yboard and Mouse Problems Problem Caus e Solution K ey boa r d commands and ty pi ng a r e not r eco gni z ed by t h e co mp ut er . K ey board connect or is not pr operl y connec ted . 1[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 D–2 1 T rou bleshooting Without Diagn ostics Mouse doe s not re spond to mo vemen t or is too slo w . Mouse connec tor is not pr operly plugged into the bac k of the comp uter . 1. P r e s s Ctrl and E sc at the same time (or pre ss the Window s logo ke y) to displa y the Start menu . 2 . Use th[...]

D –22 4336 1 1 - 0 0 1 S e r vi ce Re fe re n c e G u i de, d x 7 30 0 T roubleshooting Without D iagnostics So lvin g H ardware In st all a tion Prob le ms Y ou may need to reconfigure the computer when you add or remov e hardware, such as an additional diskette dri ve. If you install a pl ug and play de vice, W indows XP automatically recognize[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 D–2 3 T rou bleshooting Without Diagn ostics Com puter w ill not start . W ro ng memory modules w ere u sed in the upgr ade or memor y modules w er e installed in the wr ong location . 1 . Re vie w the d oc umentation that came with the s ystem to deter mine if y ou are u sing the corr ect memor[...]

D –24 4336 1 1 - 0 0 1 S e r vi ce Re fe re n c e G u i de, d x 7 30 0 T roubleshooting Without D iagnostics Solving Net w ork Probl ems These guidelines do not discuss the process of deb ugging the network cabli ng. Solving Netw ork Problems Problem Ca use Solution W ake-on -L AN featur e is not functi oning. Wa k e - o n - L A N i s n o t enabl[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 D–2 5 T rou bleshooting Without Diagn ostics Diagnosti cs r eports a fai lu re . The cable is not s ecur ely connected . Ensure that the cable is secur ely attached t o the netwo rk co nnector and that the other end of the cable is securel y attached to the corr ect dev ice . The cable is attach[...]

D –26 4336 1 1 - 0 0 1 S e r vi ce Re fe re n c e G u i de, d x 7 30 0 T roubleshooting Without D iagnostics Network contr oller stops w orking w ithout apparent cause . (continued) The ne twork con tr oller is defe cti ve . Replace the s ys tem boar d. Ne w networ k card w ill not boot. Ne w networ k card ma y be def ecti ve or ma y not meet ind[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 D–2 7 T rou bleshooting Without Diagn ostics Solving Memor y Problems Ä CAUT ION: P ow er may still be supplied to the D IMMs when the computer is turned off (de pending on the Management Engine (ME) settings). T o av oid damage to the DIMMs or the s ys tem board , y ou must unplug the computer[...]

D –28 4336 1 1 - 0 0 1 S e r vi ce Re fe re n c e G u i de, d x 7 30 0 T roubleshooting Without D iagnostics Solving Pr ocessor Problems . P ow er LED flashe s R ed fi v e times, once e very second, follo wed b y a tw o second paus e , and the computer beeps f iv e times . Beeps continue for f ive it erati ons after w hic h the LED flashes w ill [...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 D–2 9 T rou bleshooting Without Diagn ostics Solv ing CD-ROM a nd D VD Problems Solving CD-R OM and D VD Problems Problem Caus e Solution S ystem w ill not boot from CD-RO M or DVD dr iv e . The de vice is attac hed to a S A T A por t that has been disabled in the Computer Setup utilit y . Ru n [...]

D –3 0 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 T roubleshooting Without D iagnostics Mo vi e w ill not pla y in the D VD dri ve . Mo v ie ma y be re g ion a l ized fo r a diff er ent count ry . See the doc umentatio n that came w ith the DVD dr iv e. Decode r softw ar e is n ot installed . Insta ll de coder sof tware . Dama[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 D–3 1 T rou bleshooting Without Diagn ostics Solv ing Driv e K e y Problems Solving Dri ve K e y Problems Problem Caus e Solution Dri ve K e y is not seen as a dri ve letter in W indow s XP . The dr iv e lette r after the last ph ysical dr iv e is not avail able. Change the def ault dr iv e lett[...]

D –32 4336 1 1 - 0 0 1 S e r vi ce Re fe re n c e G u i de, d x 7 30 0 T roubleshooting Without D iagnostics Solving F ront P an el Com ponent Pr obl ems Solving F ront P anel Component Probl ems Problem Caus e Solution A USB de vice , headphone, or mic rophone is not rec o g nized by t he computer . It is not pr operl y connec ted . 1 . T urn of[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 D – 3 3 T rou bleshooting Without Diagn ostics Solv ing Internet Access Problems Solving Internet Access Problems Problem Caus e Solution Unable t o connec t to the Inter net . Internet Servi c e Pr ov ider (ISP) account is not set up properly . V erify Internet se ttings or c ont act the ISP fo[...]

D –3 4 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 T roubleshooting Without D iagnostics Internet takes too long to do wnload W eb sites. Modem is not set up pr operl y . V eri fy that the c or rec t modem speed and CO M port are s elected . F or Windo ws XP 1. S e l e c t Sta rt > Control Pa n e l . 2 . Double-clic k Sys t [...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1 -00 1 D–3 5 T rou bleshooting Without Diagn ostics Solving Soft w are Pr obl ems Most software problems occur as a result of the follo wing: ■ The application was not installed or conf igured correctly . ■ There is in suf ficient memory av ailable to run the application. ■ There is a conflict be[...]

D –36 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, dx 730 0 T roubleshooting Without D iagnostics[...]

Servi ce Refer ence Guide , dx7 300 4 3 3 6 1 1 -00 1 E–1 E S y s tem Board and Ris er Board Ref erence Designator s These reference designators are us ed on most b ut not all HP system and riser boards. Designa tor Comp onent BA T CR1 CR2 CR3 CR4 Battery sock et/Batter y LED - 5V_Au x (on) Healt h-LE D UID LED Po w e r L E D CR3 5 E1 4 E1 5 E1 6[...]

E –2 4336 1 1 - 00 1 S er v ic e Re fe re nc e G u id e, d x730 0 S y stem Boar d and Rise r Board R efer ence Designator s J6 8 J6 9 J7 0 J7 1 J7 2 St ack ed mouse (T op)/ke yboar d (Bottom) connect or Vi deo connect or , VG A Pr imary single USB connec tor Secondary single USB port Microp ho ne ja ck J7 3 J7 4 J7 5 J7 6 J77 Li ne - i n j ac k L[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 E – 3 S ys tem Board and R iser Board R efer ence Designators P2 3 P2 4 P2 5 P2 6 P2 7 Header fo r fr ont panel audi o Header for f r ont panel USB Inter nal USB connector 1 Inter nal USB connector 2 MultiBay header P2 9 P30 P40 P4 1 P5 2 S CSI LED connec tor PCI e xtender slot (female) Blade PC[...]

E –4 4336 1 1 - 00 1 S er v ic e Re fe re nc e G u id e, d x730 0 S y stem Boar d and Rise r Board R efer ence Designator s U6 U7 U1 0 U1 1 U1 2 Clock chip 64 bi t Bridge LO M 1 L OM1 EEP ROM LO M 1 P H Y U1 3 U1 4 U1 6 U1 7 U1 8 Aud io Co d ec Audi o amplifi er LO M 2 L OM2 EEP ROM LO M 2 P H Y U1 9 U20 U2 1 U2 9 U30 U3 1 SPI R OM - S OIC-8 f oo[...]

Servi ce Refer ence Guide , dx7 300 4 3 3 6 1 1 -00 1 F–1 F Memory The dx7300 and dc7700 series computers with Inte l-based processors come with double data rate 2 synchronous dynamic random access memory (DDR2-SDRAM) dual inline memory modules (DIMMs). Ä CAUT ION: DDR and DDR2 memory module s are not interchangeable. DDR2 -SDRAM DIMMs The memor[...]

F –2 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Memory The system board shown may differ from the one in your product. The system will automatically operate in single channel mode, dual channel mod e, or flex mod e, depending o n ho w the DI MMs are installed. ■ The system will operate in single channel m ode if the DIMM soc[...]

Se r vi c e Ref e ren c e G u id e, dx 730 0 4336 1 1 -0 0 1 I nd ex – 1 Ind e x 4-pin power pin assignments A–6 24-pin MicroFit power pi n assignments A–6 24-pin power pin ass ignments A–6 6-pin power pin assignments A–7 A access panel MT removal and replacement 6–4 Active Management Te chnology 3–7 adding devices 1–1 Altiris, Depl[...]

I nd ex – 2 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Index Storage menu 2–5 configuration settings, recovering 2–14 configuring power button 3–15 connections SFF system board 6–10 , 7–12 connector pin assignments A–1 to A–10 Convertible Minitower See CMT country-specific power cord set requirements B–2 cover [...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 I n d e x – 3 Index G general power co rd set requirements B–1 grounding metho ds 5–4 H hard drive capacities 4–3 diagnostic tool 3–26 MT removal and replacement 6–18 proper handling 5–8 SATA characteristics 4–1 SFF removal and relacement 7–29 hardware, Proactive Chan ge Notifica[...]

I nd ex – 4 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Index power supply removal and replacement 6–32 power switch assembly removal and replacement 6–26 preparatio n for disassembly 6–1 processor removal an d replacement 6–29 speaker removal and replacement 6–31 system board removal and replacement 6 –34 N nationa[...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 I n d e x – 5 Index removal and replacement MT 3.5" drive bezel 6–8 MT 5.25" drive bezel 6–7 MT access panel 6–4 MT battery 6–35 MT cable lock 6–2 MT chassis fan 6–23 MT diskette drive bezel 6–8 MT drive 6–18 MT front bezel 6–5 MT front I/O devices 6–25 MT front I/O[...]

I nd ex – 6 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Index expansion card retainer removal and replacement 7–14 external 3.5-inch drive removal and replacement 7–27 external drive remov al and replacement 7–27 external security 7–6 FailSafe key 7–3 fan shroud removal and replacement 7–33 front I/O device removal [...]

Servi ce Refer ence Guide , dx7 300 43 36 1 1- 0 01 I n d e x – 7 Index HP Client Foundation Suite 3–6 HP Client Management Premium Suite 3–5 HP Client Manager 3–5 HP OpenView Client Configurati on Manager 3–6 HP OpenView Management Suite 3–6 HP ProtectTools Security Manager 3– 5 HPQFlash 3–10 Proactive Change Notification (PCN) 3?[...]

I nd ex – 8 4336 1 1 - 0 0 1 Se r vi c e R ef er en c e G ui d e, d x 7300 Index[...]