HP (Hewlett-Packard) 600N manual

HP JetDirect Print Servers 600N/400N/500X/300X Administrator's Guide HP JetDirect Print Servers R[...]

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Administrator’s Guide HP JetDirect Print Servers (600N/400N/500X/300X)[...]

©Copyright Hewlett-Packard Company 2000 All rights reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Publication number 5969-3521 First Edition, February 2000 Wa r r a n t y The information contained in this document is subject to change without notice. HE[...]

EN i T able of Contents 1. Introducing the HP JetDirect Print Server Introduction ............................................................................. 1 Support Materials .................................................................... 3 Software, Driver, and Flash Image Upgrades ....................... 3 2. HP Software Solutions Summa[...]

ii EN 6. Troubleshooting the HP JetDirect Print Server Introduction ........................................................................... 81 Resetting to Factory Defaults ............................................... 83 General Troubleshooting ....................................................... 84 Troubleshooting an LPD UNIX Configurati[...]

EN 1 1 Introducing the HP JetDirect Print Server Introduction HP JetDirect print servers allow you to connect printers and other devices directly to a network. By attaching directly to a network, devices can be conveniently located near users. In addition, a network connection allows data transfers to or from the device at network speeds. HP JetDir[...]

2 Introducing the HP JetDirect Print Server EN Supported Print Servers Unless otherwise specified, the features described in this guide support the following HP JetDirect print servers with firmware version x.08.03 or later. ● HP JetDirect 600N/400N internal print servers ● HP JetDirect 500X/300X external print servers Supported Networks HP Jet[...]

EN Introducing the HP JetDirect Print Server 3 Support Materials The manuals listed below are shipped with your print server or with printers that have factory-installed print servers. ● Getting Started Guide or equivalent printer documentation (shipped with printers that have factory-installed HP JetDirect print servers). ● This manual, the HP[...]

4 Introducing the HP JetDirect Print Server EN[...]

EN 5 2 HP Software Solutions Summary Software Solutions T able HP provides a variety of software solutions to set up or manage your HP JetDirect-connected network devices. See Table 2.1 to help you determine which software is best for you:[...]

6 HP Software Solutions Summary EN Table 2.1 Software Solutions (1 of 2) Operating En vironment Function Remarks Install Network Pr inter wizard (Windows) Windows 95, 98, 20 00 Windows NT 4.0 NetW are 3.x, 4.x, 5.0 Install a single network printer on a pee r-to-peer or client-server netw or k Simple printer in stallation Runs from CD-ROM More infor[...]

EN HP Software Solutions Summary 7 Inter net Prin ter Connection Windows NT 4.0 (Intel) TCP/IP only Note: Internet pr inting software is included with Windows 20 00. Printing via the Inter net to Internet Printing Protocol (IPP)-enabled HP JetDirect-connected printe rs Allows econ omical distribution of high-quality hardcopy documents o ver the Int[...]

8 HP Software Solutions Summary EN HP W eb JetAdmin HP Web JetAdmin allows you to use a Web browser to install, view, manage, and diagnose devices connected to an HP JetDirect print server or any standard printer MIB devices. For information about a procedure or window in the HP Web JetAdmin software, see the online help. System Requirements HP Web[...]

EN HP Software Solutions Summary 9 Installing HP W eb JetAdmin Before installing the HP Web JetAdmin software, you must have domain administrator or root privileges: 1. Download the installation files from HP Customer Care Online at http://www.hp.com/go/webjetadmin/. 2. Follow the instructions on the screen to install the HP Web JetAdmin software. [...]

10 HP Software Solutions Summary EN Configuring and Modifying a Device Using your browser, navigate to HP Web JetAdmin’s URL. For example: http://server.domain:port/ Follow the instructions on the appropriate home page to configure or modify your printer. Note You can also substitute the server.domain with the TCP/IP address. Removing HP W eb Jet[...]

EN HP Software Solutions Summary 11 ● Use a supported Web Browser (such as Netscape Navigator or Microsoft Internet Explorer) to view the embedded web server on the HP JetDirect print server. Contact your network administrator to get the IP address or URL of the printer and browse to the print server’s web page. Click on the Internet Printing I[...]

12 HP Software Solutions Summary EN 5. You will be prompted for a printer driver (the HP JetDirect print server does not contain printer drivers, so your system cannot automatically obtain the driver). Click OK to install the printer driver onto your system and follow the instructions on the screen. (You may need your printer CD-ROM to install the [...]

EN HP Software Solutions Summary 13 System Requirements ● Computer running Microsoft Windows NT 4.0 (Intel based) or Windows 2000 ● IPP-enabled HP JetDirect print server (firmware must be at revision x.07.16 or later) Supported Browsers Windows NT ● Microsoft Internet Explorer 4.0 with SP1 or later ● Netscape Navigator 4.06 or later Windows[...]

14 HP Software Solutions Summary EN HP IP/IPX Printer Gateway for NDPS NDPS (Novell Distributed Print Services) is a printing architecture developed by Novell, in partnership with Hewlett-Packard. NDPS simplifies and streamlines the administration of network printing. It eliminates the need to set up and link print queues, printer objects, and prin[...]

EN HP Software Solutions Summary 15 Supported Clients Clients supported by the HP IP/IPX Printer Gateway: NetWare 5 with NDPS ● Novell Client 3.0 (or greater) for Windows 95/98 ● Novell Client 4.5 (or greater) for Windows NT NetWare 4.11, 4.2 with NDPS ● Novell Client 2.2 (or greater) for Windows 95 ● Novell Client 2.2 (or greater) for DOS [...]

16 HP Software Solutions Summary EN EtherT alk or LocalT alk Networks (Mac OS) This section describes installing printer software for Mac OS-compatible computer systems. It also explains how to use the HP LaserJet Utility to configure HP printers connected to an AppleTalk network through an HP JetDirect print server. This section also explains how [...]

EN HP Software Solutions Summary 17 1. Insert the CD-ROM into the CD-ROM drive. 2. In the HP Installer window, double-click the installation icon for the software in the language you want. 3. Follow the instructions on the screen. For more information about configuring your printer driver, see the online documentation provided on the CD-ROM that ca[...]

18 HP Software Solutions Summary EN V erifying Network Configuration To verify your current network configuration, print a configuration page. If you have not printed a configuration page from your printer, see the hardware installation guide for your print server or your printer’s getting started guide for instructions. If your printer has a con[...]

EN HP Software Solutions Summary 19 3. Click Edit . The Set Printer Name dialog box appears. 4. Type the new name. Note The name may be up to 32 characters in length. A warning beep indicates that an illegal character was typed. 5. Click OK . Note If you try to name your printer the same name as another printer, an alert dialog box appears directin[...]

20 HP Software Solutions Summary EN Selecting a Zone The HP LaserJet Utility allows you to select a preferred zone for your printer on a Phase 2 EtherTalk network. Instead of your printer remaining on the default zone, which is set by the router, this utility lets you select the zone on which your printer appears. The zones on which your printer ca[...]

EN HP Software Solutions Summary 21 Selecting Y our Printer 1. Select the Chooser from the Apple menu. 2. Select the printer icon for use with your printer. If the appropriate printer icon does not appear in the Chooser, or you are not sure which icon to select for your printer, see “Installing the Printer Software” in this chapter. 3. If Apple[...]

22 HP Software Solutions Summary EN 6. Click Setup or Create in the Chooser; then, if prompted, select the appropriate PostScript Printer Description file (PPD) for the printer. For more information, see the online documentation (HP LaserJet Printing Guide) . 7. Set Background Printing to ON or OFF . If background printing is turned OFF when you se[...]

EN 23 3 TCP/IP Configuration Introduction To operate properly on a TCP/IP network, the HP JetDirect print server must be configured with valid TCP/IP network configuration parameters, such as an IP address. Depending on your printer and system, this can be done in the following ways: Note When shipped from the factory, the HP JetDirect print server[...]

24 TCP/IP Configuration EN ● By using Dynamic Host Configuration Protocol (DHCP). This protocol is supported in HP-UX, Solaris, Red Hat Linux, SuSE Linux, Windows NT/2000 and Mac OS systems. (Refer to your network operating system manuals to verify that your operating system supports DHCP.) Note Linux and UNIX systems: For more information, see t[...]

EN TCP/IP Configuration 25 ● By browsing to the embedded Web server on the HP JetDirect print server and setting the configuration parameters. ● By manually entering the configuration data using the printer control panel keys. The control panel method allows you to configure only a limited subset of configuration parameters (IP address, subnet [...]

26 TCP/IP Configuration EN Why Use BOOTP/TF TP Using BOOTP/TFTP to download configuration data has the following benefits: ● Enhanced configuration control of the HP JetDirect print server. Configuration by other methods, such as a printer control panel, are limited to select parameters. ● Ease of configuration management. Network configuration[...]

EN TCP/IP Configuration 27 When the HP JetDirect print server is powered on, it broadcasts a BOOTP request that contains its MAC (hardware) address. A BOOTP server daemon searches the /etc/bootptab file for a matching MAC address, and if successful, sends the corresponding configuration data to the JetDirect print server as a BOOTP reply. The confi[...]

28 TCP/IP Configuration EN Bootptab File Entries An example of a /etc/bootptab file entry for an HP JetDirect print server is provided below: Note that the configuration data contains “tags” to identify the various HP JetDirect parameters and their settings. The tags are identified in Table 3.1. picasso: :hn=picasso:ht=ether:vm=rfc1048: :ha=0[...]

EN TCP/IP Configuration 29 A colon (:) indicates the end of a field, and a backslash () indicates that the entry is continued on the next line. Spaces are not allowed between the characters on a line. Names, such as host names, must begin with a letter and can contain only letters, numbers, periods, or hyphens.The underline character (_) is not al[...]

30 TCP/IP Configuration EN # # Example of an HP JetDirect TFTP Configuration File # # Allow only Subnet 13.10.10 access to peripheral. # Up to four ‘allow’ entries can be written via TFTP. # Up to 10 ‘allow’ entries can be written via SNMP. # ‘allow’ may include single IP addresses. # allow: 13.10.10.0 255.255.255.0 # # # Disable Telnet[...]

EN TCP/IP Configuration 31 Table 3.2 describes parameters that may be included in the TFTP configuration file. Table 3.2 TFTP Configuration File Parameters (1 of 3) ews-config: Enables or disables the embedded web server on the HP JetDirect print server. To enable, set to 1. To disable, set to 0. idle-timeout: The number of seconds that an idle pri[...]

32 TCP/IP Configuration EN contact: ASCII character string that identifies the person who administers or services the printer (SNMP sysContact object). This may include how to contact this person. The default contact is undefined. get-community- name: Specifies a password that determines which SNMP GetRequests the HP JetDirect print server will res[...]

EN TCP/IP Configuration 33 Using DHCP Dynamic Host Configuration Protocol (DHCP, RFC 2131/2132) is one of several auto configuration mechanisms that the HP JetDirect print server uses. If you have a DHCP server on your network, the HP JetDirect print server automatically obtains its IP address from that server and registers its name with any RFC 10[...]

34 TCP/IP Configuration EN UNIX Systems For more information on setting up DHCP on UNIX systems, see the bootpd man page. On HP-UX systems, a sample DHCP configuration file (dhcptab) may be located in the /etc directory. Since HP-UX presently does not provide Dynamic Domain Name Services (DDNS) for its DHCP implementations, HP recommends that you s[...]

EN TCP/IP Configuration 35 Windows NT 4.0 Server To set up a DHCP scope on a Windows NT 4.0 server, perform the following steps: 1. At the Windows NT server, open the Program Manager window and double-click the Network Administrator icon. 2. Double-click the DHCP Manager icon to open this window. 3. Select Server and select Server Add . 4. Type the[...]

36 TCP/IP Configuration EN 8. Skip this step if you have assigned unlimited leases in the previous step. Otherwise, select Scope and select Add Reservations to set up your printers as reserved clients. For each printer, perform the following steps in the Add Reserved Clients window to set up a reservation for that printer: a. Type the selected IP a[...]

EN TCP/IP Configuration 37 c. You must now provide the IP address of the WINS server by doing the following: d. Select Value , then Edit Array . e. From the IP Address Array Editor , select Remove to delete any undesired addresses previously set. Then type in the IP address of the WINS server and select Add . f. Once the address appears in the list[...]

38 TCP/IP Configuration EN 6. Enter the range of IP addresses for this scope (beginning IP address and ending IP address). Also, enter the subnet mask. then click Next . Note If subnetting is used, the subnet mask defines which portion of an IP address specifies the subnet and which portion specifies the client device. For more information, see App[...]

EN TCP/IP Configuration 39 11. Configure your printer with a reserved IP address within the DHCP scope: a. In the DHCP tree, open the folder for your scope and select Reservations . b. Click the Action menu and select New Reservation . c. Enter the appropriate information in each field, including the reserved IP address for your printer. (Note: the[...]

40 TCP/IP Configuration EN 3. You can modify the TCP/IP parameters via HP Web JetAdmin. If you manually provide an IP address when disabling DHCP via Telnet, the print server still releases its DHCP-provided IP address but does not send BOOTP and RARP configuration requests. Instead, it uses the configuration information you have provided. Therefor[...]

EN TCP/IP Configuration 41 Using RARP This subsection describes how to configure the print server using the Reverse Address Resolution Protocol (RARP) on UNIX and Linux systems. This setup procedure enables the RARP daemon running on your system to respond to a RARP request from the HP JetDirect print server and to supply the IP address to the prin[...]

42 TCP/IP Configuration EN 7. Edit the /etc/ethers file ( /etc/rarpd.conf file in HP-UX 10.20) to add the LAN hardware address/station address (from the configuration page) and the node name for the HP JetDirect print server. For example: 00:60:b0:a8:b0:00 laserjet1 Note If your system uses Network Information Service (NIS), you need to incorporate[...]

EN TCP/IP Configuration 43 Using the arp and ping Commands You can configure an HP JetDirect print server with an IP address using an ARP (Address Resolution Protocol) command from a supported system. The protocol is not routable, that is, the workstation from which the configuration is made must be located on the same network segment as the HP Jet[...]

44 TCP/IP Configuration EN where <IP address> is the desired IP address to be assigned to the print server. The arp command writes the entries to the arp cache on the workstation, and the ping command configures the IP address on the print server. For example: ● In Windows NT 4.0 or Windows 2000 arp -s 13.32.8.98 00-b0-60-a2-31-98 ping 13.3[...]

EN TCP/IP Configuration 45 Using T elnet This subsection describes how to configure the print server using Telnet. Note To use Telnet commands with the HP JetDirect print server, a route must be available from your workstation to the print server. Simplistically, this means that there must be a match between the network identification of your syste[...]

46 TCP/IP Configuration EN To set configuration parameters, you must set up a Telnet connection from your system to the HP JetDirect print server. 1. Type the following at the system prompt: telnet <IP address> where <IP address> may be the assigned address from BOOTP, RARP, DHCP, the printer control panel, or the default IP address. Th[...]

EN TCP/IP Configuration 47 Note The Present Config field in the Telnet Configuration menu describes how the HP JetDirect print server is configured. For example, if the HP JetDirect print server is configured by your BOOTP server, the menu will contain the line, “present conf ig=BOO TP.” Other possible configuration types are RARP, DHCP, or Tel[...]

48 TCP/IP Configuration EN 5. Repeat step 4 to set any additional configuration parameters. 6. When you have finished typing the configuration parameters, type: quit and press [Enter] to activate the configuration parameters. To exit without activating parameters, type exit and press [Enter] . T elnet Configuration Parameter Examples The examples i[...]

EN TCP/IP Configuration 49 Table 3.3 Telnet Configuration Parameter Examples (1 of 2) IP Address Parameter Example ip: 13.32.11.24 where ip identifies the parameter and 13.32.11.24 specifies the address for the printer. By typing this parameter, you can overwrite the IP address used to make the Telnet connection with one you have selected. Subnet M[...]

50 TCP/IP Configuration EN Port and Banner Page Example port:2 banner:0 For multiport JetDirect print servers, ‘port’ specifies the port that you want to enable or disable a banner page. (In this example, disable banner page on port 2.) The default port is port 1. Set Community Name Example set-cmnty- name: my_network where set-cmnty-name ident[...]

EN TCP/IP Configuration 51 Using T elnet to Erase the Existing IP Address To erase the IP address during a Telnet session: 1. Type cold-reset , then press [Enter] . 2. Type quit , then press [Enter] to exit Telnet. Note This procedure resets all TCP/IP parameters, but only affects the TCP/IP subsystem. After this has been done the print server shou[...]

52 TCP/IP Configuration EN Using the Printer Control Panel This subsection describes how to configure the HP JetDirect internal print server using the printer's control panel. If configuration of the HP JetDirect print server is supported from your printer control panel, you can set the network configuration parameters listed below. ● IP add[...]

EN TCP/IP Configuration 53 Table 3.4 Print Server Parameters (1 of 2) JetDirect Internal Print Server Menu Item Description CFG NETWORK=NO* Selects whether or not you want to access the JetDirect menu items. NO* (default) indicates you do not want to access the menu. You must change this to YES* each time you want to access the JetDirect EIO menu. [...]

54 TCP/IP Configuration EN CFG TCP/IP=NO* Selects whether you want to access the TCP/IP menu and set TCP/IP protocol parameters. In the TCP/IP menu, you can specify BOOTP=YES* for TCP/IP parameters to be automatically configured by a BootP or DHCP server when the printer is turned on. If you specify BOOTP=NO, you can manually set the following TCP/[...]

EN TCP/IP Configuration 55 Moving to Another Network When moving an HP JetDirect print server that is configured with an IP address to a new network, make sure that the IP address does not conflict with addresses on the new network. You may change the IP address of the print server to one that can be used on the new network, or erase the current IP[...]

56 TCP/IP Configuration EN[...]

EN 57 4 Configuring for LPD Printing Introduction The HP JetDirect print server contains an LPD (Line Printer Daemon) Server module to support LPD printing. This chapter describes how to configure the HP JetDirect print server for use with various systems that support LPD printing. These instructions include: ● LPD on UNIX Systems ■ Configuring[...]

58 Configuring for LPD Printing EN About LPD Line Printer Daemon (LPD) refers to the protocol and programs associated with line-printer spooling services that may be installed on various TCP/IP systems. Some of the widely used systems in which the HP JetDirect print server functionality supports LPD include: ● Berkeley-based (BSD) UNIX systems ?[...]

EN Configuring for LPD Printing 59 The LPD programs and protocol include the following: Requirements for Configuring LPD Before you can use LPD printing, your printer must be properly connected to the network through the HP JetDirect print server, and you must have print server status information. This information is listed on the HP JetDirect prin[...]

60 Configuring for LPD Printing EN ● The LAN hardware address (or station address) of the print server. This address is printed with print server status information on the HP JetDirect configuration page and is of the form: LAN HW ADDRESS: xxxxxxxxxxxx where x is a hexadecimal digit (for example, 001083123ABC). ● An IP address configured on the[...]

EN Configuring for LPD Printing 61 Step 2. Setting Up Print Queues You must set up a print queue for each printer or printer personality (PCL or PostScript) you use on your system. Also, different queues are required for formatted and unformatted files. The queue names text and raw in the following examples (see rp tag) have special meanings. The l[...]

62 Configuring for LPD Printing EN LPD on UNIX Systems Configuring Print Queues for BSD-based Systems Edit the /etc/printcap file to include the following entries: printer_name|short_printer_name: :lp=: :rm=node_name: :rp=remote_printer_name_argument: (this should be text , raw , or auto ) :lf=/usr/spool/lpd/error_log_filename: :sd=/usr/spool/[...]

EN Configuring for LPD Printing 63 If your printer does not support automatic switching between PostScript, PCL, and HP-GL/2 languages, use the printer's control panel (if the printer has one) to select the printer language or rely on the application to select the printer language via commands embedded in the print data. Make sure your users k[...]

64 Configuring for LPD Printing EN Configuring Print Queues Using SAM (HP-UX systems) On HP-UX systems you can use the SAM utility to configure remote print queues for printing “text” (ASCII) files or “raw” (PCL, PostScript, or other printer language) files. Before you execute the SAM program, select an IP address for the HP JetDirect print[...]

EN Configuring for LPD Printing 65 10. Click OK and select Exit from the List menu. 11. Select Exit Sam . Note By default, the lpsched is not running. Make sure you turn the scheduler on when you set up your print queues. Printing a T est File To verify that the printer and print server connections are correct, print a test file. 1. At the UNIX sys[...]

66 Configuring for LPD Printing EN 2. To get print status, type the following at the UNIX prompt: lpq -Pprinter_name where printer_name is the designated printer. Examples (for BSD-based systems): lpq -Ptext1 lpq -Praw1 For HP-UX systems, substitute lpstat for lpq -P to get print status. This completes the process for configuring the HP JetDirect p[...]

EN Configuring for LPD Printing 67 1. To check whether you have Microsoft TCP/IP Printing protocol and TCP/IP printing support: ■ Windows 2000—Click Start , Settings , Control Panel . Then double-click the Network and Dial-up Connections folder. Select the Local Area Connection for your network, then click the File menu and select Properties . [...]

68 Configuring for LPD Printing EN 3. Enter TCP/IP configuration values for the computer: ■ Windows 2000—On the General tab in the Local Area Connection Properties window, select Internet Protocol (TCP/IP) and click Properties . ■ NT 4.0—You may be automatically prompted for TCP/IP configuration values. If not, select the Protocols tab in t[...]

EN Configuring for LPD Printing 69 Configuring a Network Printer for W indows 2000 Systems Set up the default printer by performing the following steps. 1. Verify that the Print Services for Unix is installed (required for LPR port availability): a. Click Start , Setup , and Control Panel . Double-click the Network and Dial-up Connections folder. b[...]

70 Configuring for LPD Printing EN Note The HP JetDirect print server treats text files as unformatted text or ASCII files. Files that are raw are formatted files in PCL, PostScript, or HP-GL/2 printer languages. For HP JetDirect external print servers with three ports, use raw1 , raw2 , raw3 , text1 , text2 , text3 or auto1 , auto2 , auto3 to spec[...]

EN Configuring for LPD Printing 71 5. Select LPR Port , and click New Port . 6. In the Name or address of server providing lpd box, type the IP address or name of the HP JetDirect print server. Note NT clients can enter the IP address or name of the NT server that is configured for LPD printing. 7. In the Name of printer or print queue on that serv[...]

72 Configuring for LPD Printing EN V erifying the Configuration From within Windows NT, print a file from any application. If the file prints correctly, the configuration was successful. If the print job is not successful, try printing directly from DOS using the following syntax: lpr -S<ipaddress> -P<queuename> filename where ipaddress[...]

EN Configuring for LPD Printing 73 1. Double-click HP LaserJet Utility in the HP LaserJet folder. 2. Click the Settings button. 3. Select TCP/IP from the scrolling list and then click Edit . 4. Select the desired option. You can automatically obtain the TCP/IP configuration from either the DHCP server or the BOOTP server, or you can manually specif[...]

74 Configuring for LPD Printing EN 5. Enter the printer's IP address or domain name for Printer Address . 6. Enter the queue name, if used. Otherwise, leave it blank. Note The queue name is typically raw . For a three-port HP JetDirect external print server, the name should be raw1 , raw2 , or raw3 depending on the port to which the printer is[...]

EN 75 5 F TP Printing Introduction FTP (File Transfer Protocol) is a basic TCP/IP connectivity utility to transfer data between systems. FTP printing is a way to use FTP to send print files from a client system to an HP JetDirect-connected printer. In an FTP printing session, the client connects and sends a print file to the HP JetDirect FTP server[...]

76 FTP Printing EN Print Files The HP JetDirect FTP server transfers print files to the printer but does not interpret them. For proper printing, print files must be in a language recognized by the printer (such as PostScript, PCL, or unformatted text). For formatted print jobs, you must first print to a file from your application using the driver [...]

EN FTP Printing 77 Data Connection A second connection, a data connection, is created each time a file is transferred between the client and the FTP server. The client controls the creation of a data connection by issuing the commands that require a data connection (such as FTP ls , dir or put commands). Although the ls and dir commands are always [...]

78 FTP Printing EN If the connection is successful, the HP JetDirect model and firmware version will be displayed. After a successful connection, the user is prompted for a login name and password. The default is the client’s login name. The JetDirect FTP server will allow any user name. Passwords are ignored. If login is successful, a message ?[...]

EN FTP Printing 79 Table 5.1 User Commands for HP JetDirect FTP Server Command Description user <username> <username> specifies a user. Any user will be accepted and can print to the selected port. cd <port#> <port#> selects a port number for printing. For HP JetDirect single-port print servers, only port1 is available. For [...]

80 FTP Printing EN Example of an F TP Session This is an example of a typical FTP printing session: System> ftp 150.10.2.101 Connected to 150.10.2.101. 220 JD FTP Server Ready Name (150.10.2.101:root): Kelli 331 Username OK, send identity (email name) as password. Password: 230- Hewlett-Packard J3265A FTP Server Version 1.0 Directory: Descriptio[...]

EN 81 6 T roubleshooting the HP JetDirect Print Server Introduction This chapter describes how to diagnose and correct problems associated with the HP JetDirect print server. A flowchart guides you to the correct procedures for troubleshooting the following: ● Printer problems ● HP JetDirect hardware installation and connection problems ● Net[...]

82 Troubleshooting the HP JetDirect Print Server EN ● The diagnostics tools and utilities provided with your network software (such as the PCONSOLE or NWADMIN utility provided with Novell NetWare software, or the ping command provided with UNIX systems) ● A printer configuration page Note Frequently asked questions about installing and configur[...]

EN Troubleshooting the HP JetDirect Print Server 83 Resetting to Factory Defaults Parameters on the HP JetDirect print server (for example, the IP address) can be reset to factory default values using the following procedures: ● HP LaserJet Printer with Internal (MIO/EIO) Print Server Reset the HP JetDirect internal print server by resetting the [...]

84 Troubleshooting the HP JetDirect Print Server EN General T roubleshooting T roubleshooting Chart - Assessing the Problem Figure 6.1 Assessing the Problem[...]

EN Troubleshooting the HP JetDirect Print Server 85 Procedure 1: V erifying that the Printer is On and Online Check the following items to make sure the printer is ready to print. 1. Is the printer plugged in and turned on? Make sure the printer is plugged in and turned on. If the problem persists, you may have a defective power ca ble, power sourc[...]

86 Troubleshooting the HP JetDirect Print Server EN Procedure 2: Printing an HP JetDirect Configuration Page The HP JetDirect configuration page is an important troubleshooting tool. The information on this page reveals the status of your network and the HP JetDirect print server. The ability to print a configuration page provides an indication tha[...]

EN Troubleshooting the HP JetDirect Print Server 87 Procedure 3: Resolving Printer Display Error Messages Check the following information to resolve network related error messages that appear on the printer control panel display. This information assumes you have already printed a configuration page. 1. Does 18 MIO NOT READY or 23 MIO NOT READY app[...]

88 Troubleshooting the HP JetDirect Print Server EN 4. Does a 40 ERROR appear on the display? The HP JetDirect print server detected a break in the data communications. When this error occurs, the printer goes offline. A break in communications may result from the physical network connection being disrupted or the server going down. If your printer[...]

EN Troubleshooting the HP JetDirect Print Server 89 If the message persists after you have removed the HP JetDirect print server, the problem may be with the printer. See the printer manual for more information. If the message does not persist, and it was an 80 SERVICE message, the problem is with the HP JetDirect print server and you may need to r[...]

90 Troubleshooting the HP JetDirect Print Server EN Procedure 4: Resolving Printer Communication Problems with the Network Check the following items to verify that the printer is communicating with the network. This information assumes you have already printed a configuration page. 1. Is there any physical connection problems between the workstatio[...]

EN Troubleshooting the HP JetDirect Print Server 91 5. Are other users able to print? The problem may be workstation specific. Check the workstation network drivers, printer drivers, and redirection (capture in Novell NetWare). 6. If other users are able to print, are they using the same network operating system? Check your system for proper networ[...]

92 Troubleshooting the HP JetDirect Print Server EN 11. I f you are using Apple EtherTalk or LocalTalk, does the printer appear in the Chooser? ■ Verify network and HP JetDirect settings on the configuration page. See the end of this chapter for descriptions of the information on the configuration page. ■ Confirm the network settings for the pr[...]

EN Troubleshooting the HP JetDirect Print Server 93 14. If you are using Microsoft Windows NT 4.0, does the printer appear in the Add a Hewlett-Packard Network Peripheral Port dialog box? ■ Verify network and HP JetDirect settings on the configuration page. See the end of this chapter for descriptions of the information on the configuration page.[...]

94 Troubleshooting the HP JetDirect Print Server EN T roubleshooting an LPD UNIX Configuration The troubleshooting steps below describe how to troubleshoot printing problems you may have with the HP JetDirect print server. 1. Print a JetDirect configuration page. 2. Verify that the IP configuration values are correct. If they are not, reconfigure t[...]

EN Troubleshooting the HP JetDirect Print Server 95 7. If the test file prints but is formatted incorrectly, do the following: ■ Check :rp tag in printcap file. Example 1 (suggested name for an ASCII or text printer): text | lj1_text: :lp=: :rm=laserjet1: :rp=text: :lf=/usr/spool/lpd/ERRORLOG: :sd=/usr/spool/lpd/lj1_text: Example 2 (suggeste[...]

96 Troubleshooting the HP JetDirect Print Server EN Understanding the Ethernet Configuration Page (Internal MIO and EIO Print Servers) This section describes the Ethernet/802.3 configuration page for HP JetDirect internal print servers. Chapter 7, “HP JetDirect Configuration Page Messages,” contains tables of corresponding configuration page me[...]

EN Troubleshooting the HP JetDirect Print Server 97 5A p p l e EtherTalk/LocalTalk status information (Table 7.2) This lists information including whether or not the AppleTalk protocol is working correctly, or whether or not the protocol is even enabled. The NET and NODE information can be used to verify that the printer is communicating correctly [...]

98 Troubleshooting the HP JetDirect Print Server EN Figure 6.2 Ethernet Configuration Page (Internal MIO Print Servers) Figure 6.3 Ethernet Configuration Page (Internal EIO Print Servers)[...]

EN Troubleshooting the HP JetDirect Print Server 99 Understanding the T oken Ring Configuration Page (Internal MIO and EIO Print Servers) Use the information in this section if you have connected your printer to a Token Ring (802.5) network with an HP JetDirect internal print server. Chapter 7, “HP JetDirect Configuration Page Messages,” contai[...]

100 Troubleshooting the HP JetDirect Print Server EN Table 6.2 Token Ring Configuration Page Troubleshooting (Internal Print Servers) (1 of 2) Item Description Troubleshooting Information 1 HP JetDirect product information (Table 7.5) This section provides product identification and port selection information. 2 HP JetDirect print server status inf[...]

EN Troubleshooting the HP JetDirect Print Server 101 6 TCP/IP status information (Table 7.3) This lists information that should be checked for accuracy when troubleshooting, such as TCP/IP status, IP Address, Subnet Mask, and Default Gateway. From the information in this section you can verify whether or not this is the only device using this IP ad[...]

102 Troubleshooting the HP JetDirect Print Server EN Figure 6.4 Token Ring Configuration Page (Internal MIO Print Servers) Figure 6.5 Token Ring Configuration Page (Internal EIO Print Servers)[...]

EN Troubleshooting the HP JetDirect Print Server 103 Understanding the Ethernet and T oken Ring Configuration Pages (External Print Servers) This section describes the Ethernet/802.3 and Token Ring/802.5 configuration page for HP JetDirect external print servers. The networking section of each configuration page is divided into sections. The item n[...]

104 Troubleshooting the HP JetDirect Print Server EN 5 DLC/LLC configuration messages (Table 7.4) Status for the DLC/LLC protocol. 6 TCP/IP status information (Table 7.3) TCP/IP status, IP address, BOOTP server, and other configuration information. 7 Apple EtherTalk status information (Table 7.3) (Ethernet only) If the AppleTalk protocol is working[...]

EN Troubleshooting the HP JetDirect Print Server 105 Figure 6.6 Ethernet Configuration Page (External Single Port Print Servers)[...]

106 Troubleshooting the HP JetDirect Print Server EN Figure 6.7 Ethernet Configuration Page (External Three-Port Print Servers)[...]

EN Troubleshooting the HP JetDirect Print Server 107 Figure 6.8 Token Ring Configuration Page (External Print Servers)[...]

108 Troubleshooting the HP JetDirect Print Server EN[...]

EN 109 7 HP JetDirect Configuration Page Messages Introduction This chapter describes the messages, network statistics, and status that can be printed on a configuration page. If you have not printed a configuration page from your printer, see the hardware installation guide for your print server or your printer’s getting started guide for instru[...]

110 HP JetDirect Configuration Page Messages EN Table 7.1 Novell NetWare Configuration Messages (1 of 2) Message Description IPX/SPX ST A TUS: Indicates the current IPX/SPX protocol sta tus. DISABLED indicates that IPX/SPX was manually disab led. READ Y indicates the HP JetDirect print ser ver is a waiting data. INITIALIZING indicates that the prin[...]

EN HP JetDirect Configuration Page Messages 111 PORT X ST A TUS: READ Y : Print ser ver is aw aiting data. INITIALIZING: Print ser ver is registering the node address or name/type. SER VER NAME: The name of the NetW are file server or print ser ver . If no name is display ed, th e JetDirect print se r ver has not be en configured. If the message ?[...]

112 HP JetDirect Configuration Page Messages EN Table 7.2 Apple EtherTalk/LocalTalk Configuration Messages Message Description APPLET ALK ST A TUS: Current AppleT alk status . DISABLED indicates that EtherT alk was manually disabled. LocalT alk is alwa ys enabled. READ Y indicates that the HP JetDirect pr int server is aw aiting d ata. INITIALIZING[...]

EN HP JetDirect Configuration Page Messages 113 Table 7.3 TCP/IP Configuration Messages (1 of 2) Message Description TCP ST A TUS: Current TCP status. DISABLED: Indicates that TCP/IP w as manually disabled. READ Y : Indicates th e HP JetDirect print server is a waiting data. INITIALIZING: Indicates th at the print server i s search ing fo r the BOO[...]

114 HP JetDirect Configuration Page Messages EN SNMP GET CMTY NAME: ALL or SPECIFIED Indicates whether o r not an IP SNMP get co mmunity name has been configured for the print ser ver . This parameter is omitted when the pr int ser ver is configured from the printer's control panel. ALL indicates that the print server will accept all SNMP comm[...]

EN HP JetDirect Configuration Page Messages 115 Table 7.4 DLC/LLC Configuration Messages Message Description DLC/LLC ST A TUS: Current DLC/LLC status: DISABLED: Indicates that DLC/LLC was manually disabled through the printer's control pa nel (if av ailable). DISABLED: Indicates that LAN Server w as manually disabled through the pr inter'[...]

116 HP JetDirect Configuration Page Messages EN BAD BOO TP T AG SIZE The tagsize in a vend or specific field in the BOO TP reply is either 0, or great er than the remainin g number of unprocessed b ytes in the v endor specified area. BAD LENGTH RCVD: T otal number of frame s missed because they were too lo ng fo r the HP JetDirect print ser ver to [...]

EN HP JetDirect Configuration Page Messages 117 DA T A R A T E : 4 Mbps 16 Mbps JUMPER ERROR The T oke n Ring data rate at which the HP JetDirect print server can transf er inf or mation. This setting should be either 4 or 16 Megabits per second (4 or 16 Mbps), depending on your network configuration. If th e D A T A RA TE f ield displays JUMPER ER[...]

118 HP JetDirect Configuration Page Messages EN FIRMW ARE REVISION: X.XX.XX The firm ware re vision number of the HP JetDirect print ser ver currently installed in the printer . FRAME COPIED RCVD: T otal number of T o ken Ring fr ames receiv ed with the frame copy error indicated in the F rame Status (FS) field. FRAMING ERROR Chec k the netw or k t[...]

EN HP JetDirect Configuration Page Messages 119 INV ALID TRAP DEST ADDRESS One of the SNMP trap (T rap PDU) destination IP addre sses specified for the HP JetDirect print ser ver (through TFTP) is an in valid IP address f or specifying a single n ode. I/O CARD INITIALIZING (INIT) The HP JetDirect pr int ser ver is initializing the network protocols[...]

120 HP JetDirect Configuration Page Messages EN LAN ERROR-JUMPER The data rate s witch on the HP JetDirect print ser ver is set incorrectly . For instructions on setting the data rate s witch, see the hardw are installation guide f or your p r int server . LAN ERROR-LOSS OF CARRIER Check th e network connections. If the conn ections are intact, run[...]

EN HP JetDirect Configuration Page Messages 121 LAN ERROR-TRANSMITTE R OFF There may be a prob lem with your network cabling or the HP JetDirect pr int ser ver . Check the cabling and BNC “T” connectors on y our Ethernet network. If you cannot find a probl em with your netwo r k cabling, run the p ower-on self-test: tur n the pr inter off, then[...]

122 HP JetDirect Configuration Page Messages EN NDS CONNECTION ST A TE ERROR The HP JetDirect print server cannot change the NDS connection state. Chec k licenses on the spooling ser ver . NDS ERR: CANNO T READ Q HOST Cannot locate the fi le ser ver on the netw ork. The ser ver ma y not be running at this time or a communi cations problem ma y exis[...]

EN HP JetDirect Configuration Page Messages 123 NDS PRINT SER VER NAME ERROR The pr int ser ver object cannot be located in the specified NDS context. NDS PRINTER OBJ NO TIFY ERR The list of notification objects assigned to the printer object cannot be located. NDS PRNT SR VR PUBLIC KEY ERR Print Ser ver Object Name mismatch. V er ify object names.[...]

124 HP JetDirect Configuration Page Messages EN PA R A L L E L POR T X: CENTRONICS indicates a standard parallel connection that transf ers data in on e direction only (to the pr inter). BIDIRECTIONAL indicates a parallel connection that supports bidirectional communicati ons. BITRON ICS indicates a parallel co nnection that suppor ts bidirectional[...]

EN HP JetDirect Configuration Page Messages 125 PRINTER NUMBER IN USE The print er number assigned to the pr inter is already in u se by anothe r pr inter . Assign an unused p r inter number . This may also occur when a pr inter is power cycled, in which case the error goes a way a fter the pr int server times out and detects the lost connection. P[...]

126 HP JetDirect Configuration Page Messages EN SIGNAL LOSS The HP JetDirect pr int server has detected a loss of signal on the ri ng. Check the cable from the HP JetDirect pr int server to the network and chec k the wiring concentrator . or A signal loss condition has b een detected at the HP JetDirect print ser ver receiv er input during the open[...]

EN HP JetDirect Configuration Page Messages 127 TR YING T O CONNECT T O SER VER The HP JetDirect print ser ver is trying to connect to the pr int ser ver or NetW are file ser ver after being configured. Wait for the print ser ver to estab lish a connection with the print or file server . TURN PRINTER OFF/ON This message may appear after you upgrade[...]

128 HP JetDirect Configuration Page Messages EN UNABLE T O GET NDS SR VR ADDR The NDS ser ver address cannot be located or accessed. UNABLE T O LOGIN A f ailure was detected when the HP JetDirect print server tried to lo g onto the file ser ver . This could be caused by the print ser ver obje ct not existing on th e file ser ver , or because of a s[...]

EN HP JetDirect Configuration Page Messages 129 UNKNOWN NCP RETURN CODE The HP JetDirect pr int ser ver encountered an unexpected fa tal error after it had successfully connected to the file server . A wide variety of f ailures could produce this error message, in cluding a downed file server or a ne twork router fa ilure. UNSEND ABLE PA C K E T S [...]

130 HP JetDirect Configuration Page Messages EN[...]

EN 131 A TCP/IP Overview Introduction This appendix is intended to provide information to help you gain a basic understanding of TCP/IP. TCP/IP (Transmission Control Protocol/Internet Protocol) is a suite of protocols designed to define the way data is passed to network devices. TCP/IP is rapidly becoming the most used set of protocols. The main re[...]

132 TCP/IP Overview EN T ransmission Control Protocol (TCP) TCP handles breaking the data into packets and recombining the packets on the receiving end by providing a connection-oriented, reliable, and guaranteed delivery service to another node on the network. When data packets are received at their destination, TCP calculates a checksum for each [...]

EN TCP/IP Overview 133 IP Address: (Network Portion) Network addresses are managed by an organization in Norfolk, Virginia recognized as InterNIC. InterNIC has been contracted by the National Science Foundation to manage the Internet addresses and domains. Network addresses are distributed to organizations that are in turn responsible for making su[...]

134 TCP/IP Overview EN IP Address Structure and Class An IP address is comprised of 32 bits of information and divided into 4 sections containing 1 byte each section or 4 bytes total: xxx.xxx.xxx.xxx For efficiency in routing, networks were broken down into three classes, so routing can begin simply by identifying the leading byte of information in[...]

EN TCP/IP Overview 135 Configuring IP Addresses TCP/IP configuration parameters (such as IP address, subnet mask, default gateway) can be configured on the HP JetDirect print server in a variety of ways. These values can be configured manually through HP-supplied software, or they can be automatically downloaded using DHCP or BOOTP each time the pr[...]

136 TCP/IP Overview EN Subnets When an IP address is assigned to an organization, no provision is made for more than one network being present at that location. Local network administrators use subnets to partition a network into several different subnetworks. Splitting a network into subnets can result in better performance and improved use of lim[...]

EN TCP/IP Overview 137 Gateways Gateways are devices that act as translators between systems that do not use the same communication protocols, data formatting, structures, languages, or architectures. Gateways repackage the data packets and change the syntax to match that of the destination system. When networks are divided into subnets, gateways a[...]

138 TCP/IP Overview EN[...]

EN 139 B Using the Embedded W eb Server Introduction Each HP JetDirect print server contains an embedded web server that can be accessed through a supported web browser on an intranet. The embedded web server provides access to configuration and management pages for the HP JetDirect print server and the attached peripheral device. Figure B.1 Using [...]

140 Using the Embedded Web Server EN Requirements Supported W eb Browsers To access the embedded web server, the following web browsers are supported: ● Windows 95/98 and NT 4.0: ■ Netscape Navigator 4.01, 4.02, 4.03, and 4.05 ■ Microsoft Internet Explorer 4.0 with update version SP1 ● Windows 2000: ■ Microsoft Internet Explorer 5.0 ● H[...]

EN Using the Embedded Web Server 141 V iewing the Embedded W eb Server Before you can use the embedded web server, the HP JetDirect print server must be configured with an IP address. There are many ways to configure an IP address on the print server. For example, you can automatically configure IP parameters over the network using BOOTP (Bootstrap[...]

142 Using the Embedded Web Server EN Special Features ● The HP JetDirect print server supports the Internet Printing Protocol. In addition, HP provides software to configure NT clients for internet printing. To automatically set up a printing pathway between your computer and this printer, click Internet Printing Install Wizard . ● HP JetDirect[...]

EN 143 C Printing on W indows NT DLC/LLC Networks Introduction The DLC/LLC protocol is a protocol that may be in use on some networks, such as IBM networks. The DLC/LLC protocol is available on Windows NT systems and can be used for network printing. DLC/LLC protocols are supported by most models of HP JetDirect print servers. To set up networking [...]

144 Printing on Windows NT DLC/LLC Networks EN Installing the DLC T ransport and Driver Software All software necessary to support the HP JetDirect print server is included with the Windows NT operating system. Follow the steps below to install the DLC Transport and Driver software for the HP JetDirect print server. Note The HP Network Port softwar[...]

EN Printing on Windows NT DLC/LLC Network s 145 Configuring a Printer Before you configure your printer, make sure that the following tasks have been performed: ● Internal print servers: The print server is installed in the printer and the printer is connected to a network. ● External print servers: The print server has power and is connected t[...]

146 Printing on Windows NT DLC/LLC Networks EN 10. Select HP in the Manufacturers column, then select the appropriate printer model in the Printers column. 11. Click Next . 12. Type the name of the printer. This is the name that shows up in your Printers folder. 13. Click Yes if you want Windows-based programs to use this printer as the default pri[...]

EN 147 D HP JetDirect Y ear 2000 Compliance Introduction Hewlett-Packard, the Leader in printing solutions, wants to ensure our customers are ready for success in the Year 2000. For the latest information regarding Year 2000, click on the Year 2000 link at the following web site: http://www.hp.com/support/net_printing. Hewlett-Packard Y ear 2000 W [...]

148 HP JetDirect Year 2000 Compliance EN[...]

EN 149 Index A America Online 3 Apple Chooser 21, 92 APPLETALK NAME 112 APPLETALK STATUS 112 APPLETALK TYPE 112 arp command 43 ARP DUPLICATE IP ADDRESS 115 AUTONEGOTIATION 115 AUTO-REMOVAL ERROR 115 B BABBLE ERROR 115 BAD BOOTP REPLY 115 BAD BOOTP TAG SIZE 116 BAD LENGTH RCVD 116 BAD PACKETS RCVD 116 BOOTP configuring 26 definition 135 SERVER 114 u[...]

150 EN Index E embedded web server supported HP Web JetAdmin version 140 supported web browsers 140 using 139 viewing 141 ERR NEGOTIATING BUFFER SIZE 117 error messages HP JetDirect configuration page 109 printer display 87 ETALK NET 112 ETALK ZONE 112 Ethernet configuration page 96, 103 EtherTalk messages 112 EtherTalk or LocalTalk (Mac OS) config[...]

EN 151 Index Internet Printer Connection software introduction 10 supported browsers 13 supported proxies 13 system requirements 13 INVALID GATEWAY ADDRESS 118 IP ADDRESS 118 SERVER ADDRESS 118 SUBNET MASK 118 SYSLOG ADDRESS 118 TRAP DEST ADDRESS 119 IP configuration information 113 overview 131 parameters, LPD 60 IP address configuring 135 erasing[...]

152 EN Index M manuals 3 MEMORY ERROR 121 messages DLC/LLC 115 EtherTalk/LocalTalk 112 HP JetDirect 109, 115 TCP/IP 113 MFG ID 121 MODE 110 N NDPS, see HP IP/IPX printer gateway for NDPS NDS AUTHENTICATION ERROR 121 CONNECTION STATE ERROR 122 PRINT OBJ QUEUE LIST ERROR 122 PRINT SERVER NAME ERROR 123 PRINTER OBJ NOTIFY ERR 123 PRNT SRVR PUBLIC KEY [...]

EN 153 Index O OUT OF BUFFERS 123 OVERFLOW ERROR 123 P PACKETS TRANSMITTED 123 PARALLEL PORT X 124 PASSWORD ERROR 124 ping command 43 PORT CONFIG 124 PORT SELECT 124 PORT X STATUS 111, 112 POSTSCRIPT MODE NOT SELECTED 124 POSTSCRIPT UPDATE NEEDED 124 print queue BSD-like systems 62 LPD 61 SAM (HP-UX) systems 64 print server HP JetDirect 1 parameter[...]

154 EN Index T TCP STATUS 113 TCP/IP configuration messages 113 installing on Windows NT network 66 overview 131 Telnet configuration parameter examples 48 erasing the IP address 51 using 45 test file, printing 65 testing the configuration, EtherTalk/LocalTalk 22 TFTP IN PROGRESS 126 LOCAL ERROR 126 REMOTE ERROR 126 RETRIES EXCEEDED 126 TFTP (Trivi[...]

EN 155 Index X XMIT COLLISIONS 129 XMIT LATE COLLISIONS 129 Y year 2000 compliance 147 Z zone, selecting (EtherTalk/LocalTalk) 20[...]

156 EN Index[...]

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©Copyright 2000 Hewlett-Packard Company 2/2000 Manual Part Number 5969-3521 *5969-3521* *5969-3521* 5969-3521 R[...]