HP (Hewlett-Packard) 6465B manual

HP ProBook 6465b Notebook PC Maintenance and Service Guide[...]

© Copyright 2011 Hew lett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Advanced Micro Devices, Inc. AMD are trademarks of Advanced Micro Devices, Inc. Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation[...]

Safety warning notice WARNING! To reduce the possibility of heat-related inju ries or of ove rheating th e computer, do not place the compu ter directly on your lap or o bstruct the computer air ven ts. Use the computer only on a hard, flat surface. Do n ot allow another hard surface, such as an adjoinin g optional printer, or a soft surface, such [...]

iv Safety warning no tice[...]

Table of contents 1 Product description ............ ......... ........... ......... ......... .......... .......... ........... ........ ............ ... ............. ........ ......... .. 1 2 External component id enti fication ...... ......... ........ ........... ........ ........ .......... ........ ........... ........ ... ........... ......[...]

Drive handling ..... ............ ............. ............ ............... ............ ............. ............ ..... 36 Grounding guidelines ................ ......... ............ ......... ........... ......... .......... ........... ......... ......... 37 Electrostatic dis charge damage ................. ........................... .......[...]

Updating the BIOS ........... ......... ......... .......... ............ ........ .......... ......... ............ ........ ........... 98 Determining the BIOS version ....... ............. .......... .......... ............. .......... ............ 98 Downloading a BIOS update ................. ......... ........... .......... ......... ........[...]

viii[...]

1 Product description Category Description Product Name HP ProBook 6465p Notebook PC Processors AMD A8-3510MX, 2.50-GHz Max/1.8-GHz Base, 4-MB L2 cache, qua d- core, 45W Graphics: HD 6620G AMD A6-3410MX, 2.30-GHz Max/1.6-GHz Base, 4-MB L2 cache, quad- core, 45W Graphics: HD 6520G AMD A4-3310MX, 2.50-GHz Max/2.1-GHz Base, 2-MB L2 cache, dual- core, [...]

Category Description PC3-10600, 1333-MHz, DDR3 Supports the following configur ations: ● 16384 (8192 × 2) (not orderable; custome r upgrade only) ● 8192 (8192 × 1) ● 8192 (4096 × 2) ● 6144 (4096 + 2048) ● 4096 (2048 × 2) ● 4096 (4096 × 1) ● 3072 (2048 + 1024) ● 2048 (2048 × 1) Brazil memory options: ● 8192 (4096 × 2) ● 40[...]

Category Description Supports the following 12.7-mm SATA optical drives: ● DVD-ROM ● DVD+/-RW SuperMulti DL ● Blu-ray ROM DVD+/-RW Super Multi DL Supports the following 9.5-mm SATA hard drive: ● 500-GB, 7200-rpm Microphone Integrated dual-array micropho ne (webcam models on ly) Integrated mono (non-webcam models) Audio SRS Premium Sound Ste[...]

Category Description Integrated Bluetooth 2.1 External media card One Expr essCar d/54 sl ot Integrated Media Card Reader with SD, MMC support Ports Audio-in (stereo microphone) Audio-out (stereo headphone) DisplayPort 1.1a RJ-11 (modem) RJ-45 (Ethernet, includes link and activity lights) USB 2.0 (3) eSATA/USB 2.0 combo port VGA (Dsub 15-pin) suppo[...]

Category Description Integrated smart card reader ( replaces ExpressCard slot) Security cable slot Trusted platform module (TPM) V.1.2 Full volume encrypti on Preboot authentication (password, smart car d) Operating system Preinstalled (U.S., French Cana dian, and Japanese loca lizations only): Windows 7 Professional 64 with Micros oft® Basics (lo[...]

Category Description Windows 7 Home Premium 64 with Microsoft Office 2010 Professional Restore Media: Windows 7 Professional 64 Windows 7 Professional 32 Windows 7 Home Premium 64 Windows 7 Home Premium 32 DRDVD Windows 7 (available with any Windows 7 Premium or Professional localization) DRDVD Windows 7 with WinDVD (a vailable with any Wind ows 7 [...]

2 External component identification Display Component Description (1) Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on. NOTE: The display switch is not visi ble from the outside of the computer. (2) WLAN antennas (2)* Send and receive wireless signals to communica te with wireless local[...]

Component Description (6) Webcam (select models only) Record s video and captures still photographs. To use the webcam, select Sta rt > All Programs > HP > HP Webcam . *The antennas are not visible from the outsid e of the comput er. For optimal transmission, keep the areas immedia tely around the antennas free from obstructions. To see wi[...]

Lights Component Description (1) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. (2) Caps lock light On: Caps lock is on. (3) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. (4) Wireless light ● White: An integrated wireless devic[...]

Buttons and fingerprint reader Component Description (1) TouchPad on/off button Turns the TouchPad on and off. (2) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit[...]

Component Description (4) QuickWeb button ● When the computer is off or in Hibernation, press the button to open HP QuickWeb. ● When the computer is in Microsoft Windows, press the button to open the default Web browse r. ● When the computer is in HP QuickWeb, press the button to open the default Web browse r. NOTE: For more information, refe[...]

Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) Function keys Execute frequently us ed system functions when pressed in combination wi th the fn key. (3) fn key Executes frequently used system functions when pre ssed in combination with a function key, the num lk key, or the esc ke[...]

Front Component Description (1) Display release latch Opens the computer. (2) Wireless li ght ● White: An integrated wireless device, such as a wireless local area network (WLAN) device and /or a Bluetooth® device, is on. ● Amber: All wireless devices are off. (3) Power light ● On: The computer is on. ● Blinking: The computer is in the Sle[...]

Left Component Description (1) Power connector Connects an AC adapter. (2) 1394 port Connects an optional IEEE 1394 or 1394a device, such as a camcorder. (3) USB 2.0 ports (2) Connect optional USB devices. (4) ExpressCard slot or smart card reader (depending on configu ration) Supports optional ExpressC ards or smart cards. (5) Media Card Reader Su[...]

Rear Component Description (1) RJ-11 (modem) jack Connects a modem cable. (2) External monitor port Connects an ex ternal VGA monitor or projector. (3) RJ-45 (network) jack Connects a network cable. Rear 15[...]

Right Component Description (1) Audio-out (headphone) jack Connects optiona l po wered stereo speakers, headphones, earbuds, a headset, or television audio . WARNING! To reduce the risk of personal injury, adju st the volume before putting on headphones, earbuds, or a headset. For additional sa fety information, refer to the Regulatory, Safety, and[...]

Bottom Component Description (1) Battery release latch Releases the battery from the battery bay. (2) Docking connector Connects an optional docking de vice. (3) Bottom cover release latch Releases or locks the bottom cover. (4) SIM slot Supports a wireless subscribe r identity module (SIM). The SIM slot is located inside the battery bay. (5) Batte[...]

Component Description (8) Bluetooth compartment Contains a Bluetooth device. (9) Wireless and memory module compartments and hard drive bay Holds the wireless LAN module slot, the WWAN module slot, the memory module slots, and the hard dr ive. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module author[...]

3 Illustrated parts catalog Service tag When ordering pa rts or requestin g information, provide the comput er serial numbe r and model description provided on the service tag. ● Product name (1) . This is the product name affix ed to the front of the computer. ● Serial number (s/n) (2) . This is an alphanumeric identifier that is unique to eac[...]

Computer major components 20 Chapter 3 Illustrated parts catalo g[...]

Item Description Spare part number (1) Display panel NOTE: For a list of display panel spare parts, se e Display components on page 24 . not spared (2) Keyboa rd (includes cable) NOTE: For a detailed list of available keybo ards, see Sequential part number listing o n page 29 . For use in models without a p ointing stick 641834-xxx For use in model[...]

Item Description Spare part number Broadcom 4313AGN 802.11a/b/g/draft-n WiFi Adap ter for use in Afghanistan, Alba nia, Algeria, Andorra, Angola, Antigua and Barbu da, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangl adesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Her zegovina[...]

Item Description Spare part number 750-GB, 7200-rpm 633252-001 500-GB, 7200-rpm 634926-001 500-GB, 7200-rpm (for use in the u pgrade bay) 656424-001 320-GB, 7200-rpm (Self-Encrypting Drive (SED)) 626978-001 320-GB, 7200-rpm 641672-001 250-GB, 7200-rpm 635225-001 128-GB solid-state drive 643917-001 (19) Speaker assembly 641840-001 (20) Bluetooth mod[...]

Display components Item Description Spare part number (1) Display b ezel 658542-001 (2) Webcam module wit h microphone 642795-001 Microphone module (not illustrated) 642797-001 (3) Display hing es (includes left and right hinges) 641836-001 (4) Display hinge covers 642783-001 (5) Display pane l 35.6-cm ( 14.0-in), HD+, anti-glare, LE D, LVDS (does [...]

Item Description Spare part number 35.6-cm (14.0-in), HD anti-gla re, LED, SVA, LVDS (does not inclu de cable) 643914-001 Display Cable Kit (6a) Display cable (6b) Webcam cable For use in mo dels with HD displays 664710-001 For use in mo dels with HD+ displays 66471 1-001 (7) WLAN antennas 642799-001 (8) WWAN an tennas 642801-001 (9) Display enclos[...]

Plastics Kit Item Description Spare part number Plastics Kit 641832-001 (1) RJ-11 jack (2) ExpressCard slot protective insert (3) Optical drive protective insert (4) Bottom door 26 Chapter 3 Illustrated parts catalo g[...]

Mass storage devices Description Spare part number Optical drive Blu-ray Disc ROM with SuperMulti DVD±R/RW DL Drive 643913-001 DVD±RW and CD-RW SuperMulti DL Combo Drive 643911-00 DVD-ROM Driv e 643910-001 Hard drive 750-GB, 7200-rpm 63325 2-001 500-GB, 7200-rpm 63492 6-001 500-GB, 7200-rpm (for use in the upgra de bay) 656424-001 320-GB, 7200-rp[...]

Miscellaneous parts Description Spare part nu mber AC adapt ers 90-W AC adapter 609940-001 90-W AC adapter for use in India 609947-001 Power cords: For use in Argentina 49 0371-D01 For use in Australia 490371-011 For use in Thailand 490371-201 For use in Brazil 490371-202 For use in Denmark 490371-081 For use in Europe, the Middle East, and Africa [...]

Sequential part number listing Spare part number Description 390632-001 Mouse, optical, 2-button 434594-001 HP USB optical travel mouse 455084-001 HP basic carrying case 490371-001 Power cord for use in North Amer ica 490371-011 Power cord for use in Australia 490371-021 Power cord for use in Europe, the Middle East, and Africa 490371-031 Power cor[...]

Spare part number Description 593836-001 Broadcom 4313AGN 802.11a/b/g/draft-n WiFi Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Arme nia, Ar uba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Be lize, Benin, Bermuda, Bhutan, Bolivia , Bosnia and Herzeg[...]

Spare part number Description 641830-001 Cable Kit (see Cable Kit on page 25 for more Cab le Kit spare part information) 641831-001 Rubber Kit (includes rubber feet and rubber screw covers) 641832-001 Plastics Kit (see Plastics Kit on page 26 for more Plastics Kit spare part informa tion) 641833-001 Screw Kit 641834-001 Keyboard without pointing st[...]

Spare part number Description 641834-DW1 Keyboard without pointing stick for use in models in the French Arab ic region (include s keybo ard cable) 641835-001 Keyboard with pointing stick for use in models in the United States (incl udes keyboard and pointing stick cables) 641835-031 Keyboard with pointing stick for use in models in the United King[...]

Spare part number Description 641835-DW1 Keyboard with pointing stick fo r use in models in the French Ar abic region (includes keyboar d cable) 641836-001 Display hinges (includes left and right hinge) 641838-001 Bottom cover 641839-001 Fan 641840-001 Speaker assembly 641841-001 Display Latch Kit 642741-001 Top cover for use with models that inclu[...]

Spare part number Description 654823-001 Smart card reader 656424-001 500-GB, 7200-rpm (for use in the u pgrade bay) 658542-001 Display bezel for use with models with a w ebcam 658543-001 Heat sink 658544-001 System board for use in models without WWAN (include s replacement thermal material) 658545-001 System board for use in models with WWAN (inc[...]

4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to comple te the removal and re placement procedures: ● Flat-bla ded screw driver ● Phillips P0 and P1 screwdrivers ● Torx T8 screwdr iver Service considerations The following sectio ns include some of the cons iderations[...]

Cables and connectors CAUTION: When servicing the computer, be sure that c ables are placed in their prop er locations during the reassembly p rocess. Improp er cable placem ent can damage th e computer. Cables must be handle d with extreme care to avo id damage. Apply only the ten sion require d to unseat or seat the cables during removal an d ins[...]

Grounding guidelines Electrostatic discharge damage Electronic componen ts are sensit ive to electrost atic discharge (ESD). Circuitry design and st ructure determine the deg ree of sensitiv ity. Networ ks bu ilt into many integrated circuits provide some protection, bu t in many cases, ESD conta ins enough power to alter d evice parameters or melt[...]

Packaging and transporting guidelines Follow these groun ding guidelines whe n packaging and transp orting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts an d assemblies wi th conductive or approv ed containe rs or packaging. ● Keep ESD-sensitive parts in their conta [...]

Equipment guidelines Grounding equi pment must include eith er a wrist strap o r a foot strap at a grou nded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexibl e straps with a minimu m of one megohm ±1 0% resi stance in the ground cords. To provid e proper ground, wear a strap snugl y against [...]

Component replacement procedures This chapter provides removal an d replacement proced ures. There are as many as 95 screws and screw locks, in 15 different sizes, that must be removed, replaced, or loosened when servicing the computer . Make special note of each screw and screw lock size and location du ring removal and repl acement. Service tag W[...]

Computer feet The computer feet a re adhesive -backed rubber pads . The feet are in cluded in the Rubber Kit, spare part number 641 831-001. The re are 6 ru bber feet that atta ch to the base enclo sure in the locati ons illustrated below. Component replacement procedures 41[...]

Battery Description Spare part num ber 9-cell, 100 WHr, 3.0 Ah Li-ion batter y 631243-001 9-cell, 73 WHr, 2.2 Ah Li-ion batter y 634089-001 6-cell, 62 WHr, 2.8 Ah, Li-i on battery 628668-001 6-cell, 55 WHr, 2.8 Ah, long life Li-ion battery 628670-001 6-cell, 2.55 Ah, Li-ion battery with 1-year warranty 659083-001 3-cell, 31 WHr, 2.8 Ah Li-ion batte[...]

SIM NOTE: This section applies on ly to computer models with WWAN capability. NOTE: If there is a SIM inserted in th e SIM slot, it must be remove d before disassembling the computer. Be sure that the SIM is reinserted in the SIM slot after reassembli ng the computer. Before removing the SIM, follow these steps: 1. Shut down the co mputer. If you a[...]

Display assembly components (pan el, bezel, webcam, microphone) All display assemblies include WL AN antenna transceivers and cables. WWAN models also include 2 WWAN antenna transceivers and cables. NOTE: Full hinge-up displays a re not spared. This section describes re moving components tha t do no t require that you entirely remove the di splay a[...]

3. To remove the display bezel, remo ve the two ru bber screw covers (1) and the two Phillips PM2.5×5.0 screws (2) in the bottom corners o f the display beze l. 4. Flex the to p (1) of the bezel, the inside edges of the left an d right sides (2) , and then th e bottom (3) of the bezel until it disengages from the displa y enclosure. 5. Remove the [...]

6. If it is necessary to replace the webcam module, ge ntly pull th e module away from the double- sided tape on the display enclos ure (1) , disconnect the webcam cable from the module (2) , and then remove the webcam. 7. If it is necessary to replace the ambient light sensor board, disco nnect the cable from the board (1) , and then lift the boar[...]

8. If it is necessary to replac e the di splay panel, remove th e four Phillips PM2.5×5.0 screws (1) at the bottom of th e display panel. 9. Remove the two br oadhead Phillips PM 2.0×4.0 screws (2) at th e top of the display p anel. 10. Pivot the display pa nel upward until it sits at a 90 degree angle (3) . 11. Disconnec t the display pane l cab[...]

48 Chapter 4 Remova l and replacement procedures[...]

Bottom door The bottom door is ava ilable in the Plastics Kit, spare pa rt number 641832-001. Before disa ssembling the co mputer, follow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough the operating system. 2. Disconnect all ext ernal [...]

Optical drive Description Spare part num ber Blu-ray ROM DVD±RW SuperMulti DL Drive 643913-00 1 DVD±RW and CD-RW SuperMulti DL Combo Drive 643911-001 DVD-ROM Driv e 643910-001 Before removing the optical drive, follow these ste ps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on,[...]

6. Remove the three Phillips PM2.0×3.0 screws (1) that secure the optical driv e bracket to th e optical drive. 7. Remove the optical drive bracket (2) . Reverse this procedure to install an optical drive. Component replacement procedures 51[...]

Upgrade bay Description Spare part num ber Upgrade Bay – Hard Drive Adapter Kit 643921-001 500-GB, 7200-rpm hard drive 65642 4-001 Before removing a drive from the up grade bay, follow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough t[...]

5. Remove the drive assembly (3) from the computer. Reverse this procedure to insta ll th e hard drive into the upgr ade bay. Component replacement procedures 53[...]

Hard dr ive NOTE: All hard drive spare part kits incl ude a hard drive bracket and screws. Description Spare part num ber 750-GB, 7200-rpm hard drive 63325 2-001 500-GB, 7200-rpm hard drive 63492 6-001 500-GB, 7200-rpm (for use in the upgra de bay) 656424-001 320-GB, 7200-rpm hard drive 64167 2-001 320-GB, 7200-rpm hard drive (Self-Encrypting Drive[...]

5. Remove the ha rd drive (3) from the hard drive bay. 6. If it is necessary to re place the hard dr ive bracket, remove the two Phillips PM3.0 ×5.0 hard drive bracket screws (1) from each side of the hard drive (4 total screws). 7. Lift the bracket (2) straight up to remove it from th e hard drive. Reverse this procedure to rea sse mble and insta[...]

Memory modules NOTE: Primary and expansion memory is insta lled in a stacke d configuration in the bo ttom of the computer. Description Spare part num ber 2-GB (PC3-10600, 13 33-MHz, DDR3) 621565-001 4-GB (PC3-10600, 13 33-MHz, DDR3) 621569-001 8-GB (PC3-10600, 13 33-MHz, DDR3) 634091-001 Update BIOS be fore adding memory module s Before adding new[...]

3. Remove the memory module (2) by pul ling the module a way from the slot at an angle. NOTE: Memory modules a re designed with a n otch (3) to prevent incorrect insertion into the memory module slot. NOTE: The computer uses tw o memory slots. Th e top slot houses th e expansion memory module and is shown in the first image below. Th e bottom slot [...]

WWAN module CAUTION: The WWAN module and the WL AN module are not in terchangeable . Description Spare part num ber HP hs2340 HSPA+ Mobile Broadband Modu le 632155-001 HP un2430 EV-DO/HSPA Mobile Broadband Mo dule 634400-001 Before removing the WWAN module, follow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is o[...]

3. Remove the WWAN module (3) by pulling the module away from the slo t at an angle. NOTE: WWAN modules are designed with a notch (4) to prevent incorrect inse rtion. Figure 4-1 Removing the WWAN module NOTE: If the WWAN antennas are not co nnected to the terminals on the WWAN module, the protective sleeves must be installed on the an tenna connect[...]

WLAN module CAUTION: The WLAN module and the WWAN module are not inte rchangeable. Description Spare part num ber Broadcom 4313AGN 802.11a/b/g/draft-n WiFi Adapter for use in Afghan istan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Ar menia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belar[...]

4. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN module s are designed with a notch (4) to prevent incorrect insertion. NOTE: If the WLAN antennas are no t connected to the termina ls on the WLAN modu le, the protective sleeves must be installed on the an tenna connectors, as shown in the following illu[...]

Bluetooth module NOTE: The Bluetooth modu le spare part kit does not include a Bluetooth module ca ble. The Bluetooth modul e cable is included in the Ca ble Kit, spare part number 64183 0-001. See Cable Kit on page 25 for more Cable Kit spare part number information. Description Spare part num ber Bluetooth module 537921-001 Before removing the Bl[...]

Modem module NOTE: The modem module spare part kit does not includ e a modem module cable. The mo dem module cable is in cluded in the Cable Kit, spare pa rt number 64183 0-001. See Ca ble Kit on page 25 for more Cable Kit spare part number i nformation. Description Spare part num ber Modem module 628824-001 Before removing the modem module , follo[...]

Fan Description Spare part num ber Fan 641839-001 Before removing the fan, follow these step s: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough the operating system. 2. Disconnect all ext ernal devices connected to the computer. 3. Disconnect th e p[...]

NOTE: To prop erly ventilate the comput er, allow at le ast a 7.6-cm (3-in) clea rance on the l eft side of the computer. The computer uses an electric fan for ventilation . Th e fan is controlled by a te mperature sensor and is designed to turn on automatically when high temp erature cond itions exist. These condition s are affected by high extern[...]

4. Pull the heat sink away from the si de of the compute r to remove it (3) . NOTE: Thoroughly clean thermal material fr om the surfaces of the proce ssor (1) and the heat sink (2) each time you remove the heat si nk. All heat sink and p rocessor spare part kits include ther mal material. Reverse this procedure to insta ll the heat sink. 66 Chapter[...]

Processor NOTE: All processor spare part kits incl ude replacem ent thermal material. Description Spare part num ber AMD A8-3510M (2.5-GHz/1.5-GHz, 4-MB L2 cache, 45 W) 653358-001 AMD A6-3410M (2.3-GHz/1.6-GHz, 4-MB L2 cache, 45 W) 653357-001 AMD A4-3310M (2.5-GHz/2.1-GHz, 2-MB L2 cache, 45 W) 653356-001 AMD E2-3000M (2.4-GHz/1.8-GHz, 1-MB L2 cache[...]

3. Lift the processor (2) straight up and remove it. NOTE: The gold tria ngle (3) on the processor must be aligne d with the triangle (4) em bossed on the processor slot when you install th e processor. Reverse this procedure to insta ll the processor. Keyboard NOTE: For a detailed list o f available keyb oards, see Sequential part number listing o[...]

5. Remove the bottom door (see Bottom door on pa ge 49 ). 6. Remove the fan (see Fan on page 64 ). 7. Remove the heat sink (see Heat sin k on page 65 ). Remove the keyboard: 1. Position the computer upside-down with the front toward you. 2. Loosen the three Ph illips captive screws that secure the keyboard to the computer. Component replacement pro[...]

3. Using a flat-blad e screwdr iver, press on the tab s along the bottom o f the computer to disengage the keyboa rd. 4. Position the computer right-side up with the front toward you. 5. Open the compute r as far as possible. 6. Lift and rotate the keyboa rd (1) until it rests upside -down on top of the Touch pad (2) . 7. Disconnect th e pointing s[...]

8. Lift the keyboard connector l atch (2) , and then disconnect the keyboard cable from the system board (3) . 9. Remove the keyboard. Reverse this procedure to insta ll the keyboard. Bottom cover from top cover Description Spare part num ber Bottom cover 641838-001 Top cover (includes a 2 -button touchpad and finger print reader) 642741-001 Top co[...]

4. Remove the batt ery (see Battery on page 42 ). 5. Remove the following compo nents: a. Bottom door (see Bottom do or on page 49 ). b. Hard driv e (see Hard drive on page 54 ) c. Optical drive (see Optical drive on page 50 ) d. WLAN module (see WLAN module on page 60 ) e. WWAN module (see WWAN module on page 58 ) f. Fan (see Fan on pa ge 64 ) g. [...]

4. Remove the 4 Torx PM2.5× 8.0 screws (1) from the rear of the computer. 5. Disconnec t the speaker cabl e from the system board connector (2) . 6. Release the bottom co ver by lifting the edge s until it disenga ges from the compu ter. Component replacement procedures 73[...]

7. Remove the bottom cover from the computer. Reverse this procedure to insta ll the bottom cover. RTC battery Description Spare part num ber RTC battery 651948-001 Before r emoving th e RTC bat tery, foll ow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en s[...]

h. Keyboard (see Keyboard on page 68 ) i. Bottom cover (see Bottom cover fr om to p cover on page 71 ) Remove the RTC battery: 1. Position the compute r upside-do wn, with the front toward you . 2. Pull upward to disengage the battery from the computer (1) . 3. Disconnect th e battery cabl e from the system boa rd (2) . Reverse this procedure to in[...]

Fingerprint reader board Description Spare part num ber Fingerprint reader board (includes cable) 642764-001 Before removing the fingerprint r eader board, follow these ste ps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough the operating system. 2.[...]

2. Disconnect the cable fr om the system board (1) , and then lift the board straight up an d off the computer (2 ) . Reverse this procedure to in sta ll the fingerprint rea der board. Component replacement procedures 77[...]

Lid switch Description Spare part num ber Lid switch board ( includes cable) 642765-001 Before removing the lid switch, fo llow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough the operating system. 2. Disconnect all ext ernal devices co[...]

2. Disconnect the cable fr om the system board (1) , and then lift the lid switch and cabl e straight up and off th e computer (2) . Reverse this procedure to install the lid switch. Component replacement procedures 79[...]

Speaker assembly Description Spare part num ber Speaker assembly 641840-001 Before removing the speaker assembly, follow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough the operating system. 2. Disconnect all ext ernal devices connected[...]

3. Remove the speaker assembly (2) from the bottom cover. 4. Turn the bottom cover over, a nd then remove the speaker cabl e (1) from the routing path (2) in the bottom cover. Note that the cable routes fr om the bottom to the to p of the bottom cover. Reverse this procedu re to install the speake r assembly. Component replacement procedures 81[...]

RJ-11 connector cable NOTE: The RJ-11 connector cable is included in the Ca ble Kit, spare part number 641830-001. Before removing the RJ-11 connector cab le, follow these step s: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough the operating system.[...]

3. Remove the RJ-11 conne ctor cable from the clips and routing channel (2) built into the base enclosure. 4. Remove the RJ-11 connecto r cable from the botto m cover. Reverse this procedure to insta ll the RJ-11 connector cable. Component replacement procedures 83[...]

Display assembly components (cable , antennas, hing es, enclosure) NOTE: This section describes removi ng compo nents that require yo u to completely remov e the display panel. F or more informa tion about removing display components th at do not requ ire that you remove the assembly from the computer, see Display assembly components (panel, bezel,[...]

2. Disconnect th e display cable (1) and webcam cable (2) from the system board. 3. Remove the antenna s from the holes they route throug h in the computer (1) that secure the display assembly to the computer. 4. Remove the two Phillips PM2.5×4.5 screws (2) . 5. Lift the display assembly (3) straight up and rem ove it. CAUTION: When i nstalling th[...]

6. To remove the display bezel, remo ve the two ru bber screw covers (1) and the two Phillips PM2.5×5.0 screws (2) in the bottom corners o f the display beze l. 7. Flex the to p (1) of the bezel, the inside edges of the left an d right sides (2) , and then th e bottom (3) of the bezel until it disengages from the displa y enclosure. 8. Remove the [...]

11. Lift the display panel from the display enclosure (3) . 12. If it is necessary to remove the displ ay panel/ webcam ca ble, remove th e display cable from its routing path (1) and the webcam cable from its routing path (2) . 13. Disconnec t the display pane l cable from the bac k of the display panel (3) , and t hen remove the display panel cab[...]

14. If you need to remove the hi nge covers from the displa y hinges, pull the hi nges toward one another to remove them. 15. If it is necessary to replac e the display hinges, remove the four Phillips PM2.5×3.0 screws (1) that secure each d isplay hinge to the display panel. 16. Remove the display hin ges (2) . 17. If you need to remove the WLAN [...]

18. Lift the antennas (2) and cables (3) straight up out of the d isplay enclosure. CAUTION: When i nstalling the display a ssembly, be sure that the wi reless antenna cables are routed and a rranged pr operly. Failure to properly route the antennas can result in degrad ation of the computer's WLAN performance. 19. If you need to remove the WW[...]

22. Remove the latching mechanism fro m the tabs that hol d it in place (3) , slide the mechanism until it clears the tabs (4) , and then lift the mechanism from the d isplay (5) . Reverse this procedure to rea ssemble an d install the d isplay assembly. System board NOTE: All system board spare part kits include replacement thermal material. Descr[...]

d. Fan (see Fan on pa ge 64 ) e. Heat sink (see Heat sink on page 65 ) f. Keyboard (see Keyboard on page 68 ) g. Bottom cover (see Bottom cover fr om to p cover on page 71 ) When replacing the system board, be sure that the following components are removed from the defective system board and installe d on the replacement system board: ● SIM (see [...]

3. Remove the two Phillips PM2.5×4.5 screws (1) and the Phillips PM2.0×3.0 screw (1) that secures the system board to the base enclosure. 4. Lift the system board up at an angle (1) , and then lift the system board up and out of the computer (2 ) . 5. Remove the system board from the chassis. Reverse the preceding procedure to install the system [...]

Smart card reader Description Spare part num ber Smart card reader assembly 654823-001 Before removing the smart card reader a ssembly, follow these steps: 1. Shut down the co mputer. If you are unsure whether th e computer is off or in Hibe rnation, turn the computer on, and th en shut it down thr ough the operating system. 2. Disconnect all ext e[...]

2. Press in on the smart card reader (1) , and then lift the reader sligh tly upward (2) while pulling it out of the slot (3) . Reverse this procedure to insta ll the smart card reader assemb ly. ExpressCard assembly Description Spare part num ber ExpressCard assembly 642763-001 Before removing the ExpressCard assemb ly, follow these step s: 1. Shu[...]

g. Keyboard (see Keyboard on page 68 ) h. Bottom cover (see Bottom cover fr om to p cover on page 71 ) i. System board (see Syste m board on page 90 ) Remove the Expres sCard assembly: 1. Position the computer upside-down with the front toward you. 2. Remove the broadhead Phillips PM2.0×4.0 screw (1) that secures the assembly to the computer. 3. L[...]

5 Computer Setup (BIOS) and System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Ou tput System (BIOS), controls communication betwe en all the inpu t and output devices on the system (such as disk drive s, display, keyboard, mous e, and printer). Computer Setup includes settings for the types of devices installed, the startup seq[...]

To exit Computer Setup menu s, choose one of the following method s: ● To exit Computer Setup menus without saving your chan ges: Click the Exit icon in the lower-left corn er of the screen, and then follow the o n-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit , and then press enter[...]

Updating the BIOS Updated versions of the BIOS may be availabl e on the HP Web site . Most BIOS update s on the HP Web site are packaged in compressed files cal led SoftPaqs . Some download packa ges contain a file n amed Read me.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To deter[...]

NOTE: If you connect your comp uter to a networ k, con sult the network administrator before installing any software upd ates, especially system BIOS up dates. BIOS installation procedures vary . Follow any instructions that are d isplayed on the scree n after the download is complete. If no instructions are d isplayed, follow these steps: 1. Open [...]

6 Specifications Computer specifications Metric U.S. Dimensions Length 23.1 cm 9.11 in Width 33.8 cm 13.3 in Height (front to rear) 3.4 to 3.6 cm 1.34 to 1.42 in Weight (equipped with UMA graphics, optica l drive, 1 SODIMM, hard drive, WLAN module, 3 cell battery) 2.20 kg 4.85 lbs Input power Operating voltage 19.0 V dc @ 4.74 A – 90 W Operating [...]

Metric U.S. Nonoperating 1.50 g zero-to-peak, 10 Hz to 500 H z, 0.5 oct/min sweep rate NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer opera tes well within this range of temperatures. 35.6-cm (14.0-in), HD display specifications Metric U.S. Dimensions Height 19.2 cm 7.56 in Width 32.4 cm 12.76 in[...]

35.6-cm (14.0-in), HD+ display specifications Metric U.S. Dimensions Height 20.6 cm 8.11 in Width 32.1 cm 12.64 in Weight 325 g max 11.46 oz Surface treatment Anti-glare Contrast ratio 300:1 (typical) Response time 8 ms Brightness 200 nits ( typical) Pixel resolution Pixel pitch 0.1935 mm × 0.1935 mm Resolution 1600 × 900 Active area 309.6 × 174[...]

Hard drive specifications 750-GB* 500-GB* 320-GB* 250-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm Weight 115 g 101 g 101 g 101 g Interface typ e SATA SATA SATA SATA Transfer rate 100 MB/sec 100 MB/sec 100 MB/sec 100 MB/sec Security ATA security ATA security ATA security ATA security Seek times (typical read, incl[...]

DVD±RW and CD-RW SuperMulti DL Combo Drive specifications Applicable disc Read: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD- ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD -EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, D VD- ROM (DVD-5 , DVD-9, DVD-10 , DVD-1 8), DVD- R, DVD-RW, DVD+R, DVD +RW, DVD- RA[...]

Blu-ray Disc ROM with SuperM ulti DVD±R/RW DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I , CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD -RW, DVDROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW, DVD-RAM, HD- RO[...]

Blu-ray BD-R/RE + DVDSM DL Drive Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD , Video CD), Multisession CD (Photo- CD, CD-EXTRA, Portfolio, CD-R, C D- RW), CD-R, CD-RW, DVD-RO M (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD+RW. DVD-RAM, BD-ROM, BD-R, BD-RE C[...]

DVD-ROM Drive specifications Applicable disc DVD-ROM (DVD-5, DVD-9, DVD-10 , DVD-18, CD-ROM (Mode 1 and 2), CD D igital Audio, CD-XA ready (Mode 2, Form 1 and Form 2), CD -I (Mode 2, Form 1 and Form 2), CD-R, CD-RW, Photo CD (single and multisession), CD-Bridge Center hole diameter 1.5 cm (0.59 in) Disc diameter Standard disc Mini disc 12 cm (4.72 [...]

Specification information in Device Manager Device Manager allo ws you to view and control the hard ware attached to th e computer, as we ll as provides hardw are specificat ion information. You can also a dd hardware or modify devi ce configurations u sing Device Manager. NOTE: Windows 7 and Windows Vi sta include the User Account Control feature [...]

7 Backup and recovery Windows 7 ● Backing up your information ● Performing a system recovery To protect you r information, use Windows Backup and Restor e to back up individu al files and folder s, back up your entire hard drive (s elect models only), cr eate syst em repair discs (select models only) by using the installed optical drive (select[...]

new software and data files, yo u should continue to b ack up your system on a regular basis to maintain a reasonably current backu p. The system repair discs (select models only) are used to start up (boot) the computer and repair the operating system in case of system instability or failure. Your initial and subsequ ent backups allow you to resto[...]

Using the Windows recovery tools To recover informat ion you previo usly backed up: 1. Select Start > All Programs > Maintenance > Backu p and Restore . 2. Follow the on-screen instructions to recover your system settings, your computer (select models only), or your files. To recover your information u sing Startup Repa ir, follow these st[...]

3. If the HP Re covery partit io n is listed, restart the co mputer, and then press esc while the “Press the ESC key for Startup Me nu” message is displayed at the bottom of the screen. 4. Press f11 while the “Press <F11> for recovery” messag e is displayed on th e screen. 5. Follow the on-screen instructions. Using a Windows 7 operat[...]

Windows Vista To protect your information, use the Backup an d Restore Center to back up individua l files and folders, back up your entire hard drive (selec t models only), or cr eate system restore points. In case of system failure, you can use the backup file s to restore the contents of yo ur computer. The Backup and Restore Cen ter provides th[...]

To create a backup using Backup and Restore Center: NOTE: Be sure that the computer is con nected to AC power before you start the backup process. NOTE: The backup process may ta ke over an hou r, depending on file size and the sp eed of the computer. 1. Select Start > All Programs > Maintenance > Backu p and Restore Center . 2. Follow the[...]

4. Select Repair your computer . 5. Follow the on-screen instructions. NOTE: For additional information on recovering info rmation using the Wind ows tools, perfo rm a search for these topics in Hel p and Support. Using f11 recovery tools CAUTION: Using f11 complete ly erases hard dr ive conten ts and reformats the hard drive. All files you have cr[...]

NOTE: This process takes several minutes. 1. If possible, bac k up all personal files. 2. Restart the computer, and then in sert the Window s Vista operating system DVD into the optical drive before the Window s operating system loads. 3. When prompted, pre ss any keyboard key. 4. Follow the on-screen instructions. 5. Click Next . 6. Select Repair [...]

8 Power cord set requirements The wide range input fe ature of the co mputer permits it to ope rate from any line volt age from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor powe r cord set included wi th t he computer meets the req uirements for use in the country or region where the e quipment is purchased . Power cord sets fo[...]

Requirements for specific countries and regions Country/region Accredited agency Applicable n ote number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEM A 1 Norway NEMK O 1 The People's Republic of China CCC 5 South Korea EK 4 Sw[...]

9 Recycling Battery When a battery has reached the end of its use ful life, do n ot dispose of the ba ttery in general household waste. Follo w the local laws a nd regulati ons in your area for computer b attery disposal. Display WARNING! The backlight contains mercury. Exe rcise caution when removing an d handling the backlight to avoid dama ging [...]

Perform the following ste ps to di sassemble the display assembly: 1. Remove all screw covers (1) and screws (2 ) that secure the display bezel to the display assembly. 2. Lift up and out o n the left and ri ght inside edges (1) and the top and b ottom inside edge s (2) of the display beze l until the bezel disengag es from the display assemb ly. 3[...]

4. Disconnect all disp lay panel cables (1) from the display i nverter and remove the in verter (2) . 5. Remove all screws (1) that secure the display panel a ssembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Position the display pan el assembly upsi de-down. 8. Remove all screws that secure t[...]

10. Remove the display pan el frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlig ht cover (2) and swing it outward. 13. Remove the backlight cover. 14. Position the display panel righ t-side up. 122 Chapter 9 Recycling[...]

15. Remove the backlight cables (1) from the clip (2) in the display panel . 16. Position the d isplay panel upside-d own. WARNING ! The backlight contains mercury. Exercise caution when removing and handling t he backlight to avoid damag ing this compon ent and causin g exposure to the mercu ry. 17. Remove the backlight frame from th e display pan[...]

18. Remove the backlight from the backlight frame. 19. Disconnec t the display pa nel cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display re ar panel. 21. Release the LCD panel (3) from the d isplay rear panel. 22. Release the tape (4) that secures th e LCD panel to the display rea r panel. 23. Remove th[...]

Index Symbols/Numerics 1394 port, identifying 14 A AC adapter, spare part numbers 28, 30 accessory battery connector, identifying 17 antennas disconnec ting 58, 60 audio, product description 3 audio-in (microphone) jack 16 audio-out (head phone) jack 16 B Backup and Restore 110 Backup and Restore Ce nter 113, 114 battery remov al 42 spare part numb[...]

Display Latch Kit spare part number 25, 33 display panel product description 1 remov al 47 spare part number 24, 33, 44 display release latch 13 Display Rubber Kit, spare part number 25 Display Screw Kit, spare part number 25, 44 display specifi cations 101, 102 DisplayPort, identifying 16 docking connector, identifyin g 17 docking support, product[...]

microphone module spare part number 24, 44 Mobile Broadband Module, identifying 18 model name 1 modem module product description 3 remov al 63 spare part number 21, 30, 63 mute light, id entifying 9 N network jack, identifying 15 num lk key, identify ing 12 num lock light 9 O operating system, product description 5 optical drive precautions 36 prod[...]

system board remov al 90 spare part numbers 21, 34, 90 system repair disc 109 system restore points 109 T thermal material, replacem ent 66 tools required 3 5 top cover spare part numbers 21, 33 TouchPad buttons 8 TouchPad light , identifying 9 TouchPad on/off button 8 identifying 10 TouchPad zone, id entifying 8 transporting guidelines 3 8 U upgra[...]