HP (Hewlett-Packard) 8000N manual

HP LaserJet 8000, 8000 N, 8000 DN, and HP Mopier 240 Printers User Guide[...]

2 © Cop yright Hewlett-P ac kard Compan y 1998 All Rights Reser v ed. Reproduction, adaptation, or translation without prior written per mission is prohibited, e xcept as allow ed under the cop yr ight la ws . Pub lication number C4085-90997 Reorder par t n umber C4085-60101 First Edition, Ma y 1998 W arranty The inf ormation contained in this doc[...]

3 HP Suppor t Thank y ou f or your purchase . Along with y our product, you receiv e a variety of suppor t ser vices from He wlett-P ackard and our suppor t par tners that are designed to giv e you the results y ou need, quickly and prof essionally . Online Services : f or 24-hour access to inf or mation o v er y our modem, we suggest these ser vic[...]

4 China (86) (10) 6261-4172 Denmark 45 (0) 45 991 905 Finland 358 (0)9 887 221 251 Korea +82 2 01410 HITEL/GO HPK +82 2 01421 CHOLIAN/GO HPK Netherlands 31 (0) 495 546909 New Zealand (64) (9) 356-3660 Norway 47 22 735697 Portugal 351 (0)1 4417232 Switzerland 41 (0) 6 28897988 T aiwan (886) (2) 923-3233 United Kingdom & Ireland 44 (0) 1344 360 8[...]

5 Obtaining software utilities and electr onic Information f or U.S. and Canada: Phone: (1) (970) 339-7009 Mail: Hewlett-Packard Co. P .O. Box 1754 Greeley , CO 80632 U.S.A. Fax: (1) (970) 330-7655 For Asia-P acific countries: Contact Fulfill Plus at (65) 740-4477 (Hong K ong, Indonesia, Philippines, Mala ysia, or Singapore). F or K orea, call (82)[...]

6 For Eur opean English: F or U .K., call (44) (142) 986-5511. F or Ireland and outside U .K., call (44) (142) 986-5511. HP direct or dering for accessories or supplies: Call 1-800-538-8787 (U .S.) or 1-800-387-3154 (Canada). HP Suppor t Assistant compact disc: This suppor t tool off ers a comprehensive online inf or mation system designed to provi[...]

7 HP FIRST : HP FIRST F ax will deliv er detailed troubleshooting inf or mation on common software and troub leshooting tips for y our HP product. Call from any touch tone phone and request up to three documents per call. These documents will be sent to the f ax of y our choice. Australia (61) (3) 9272-2627 Austria (43) (1) 0660-8128 Belgium (Dutch[...]

8 Singapore (65) 275-7251 Spain (34) (90) 099-3123 Sweden (46) (2) 079-5743 Switzerland (German) (41) (1) 0800-551527 Switzerland (French) (41) (1) 0800-551526 T aiwan (886) (2) 719-5589 Thailand (66) (2) 661-3511 United Kingdom (44) (134) 0800-960271 United States 1-800-333-1917[...]

9 Customer suppor t options w orld wide The ser vice and suppor t chapter of this user guide contains w or ldwide sales and ser vice addresses and phone numbers f or countr ies not listed here . Customer Suppor t and Pr oduct Repair Assistance f or the U .S. and Canada: (Refer to the service and support chapter of this user guide for ad ditional pr[...]

10 Eur opean Customer Suppor t Center Language and In-Country Options A v ailable Open Monda y through F r ida y 8:30–18:00 CET HP provides a free telephone suppor t ser vice during the warranty period. By calling a telephone number listed belo w , y ou will be connected to a responsiv e team waiting to help y ou. If you require suppor t after y [...]

11 Austria: (43) (1) 0660-6386 Norwegian Norway: (47) 2211-6299 Danish Denmark: (45) 3929-4099 Finnish Finland: (358) (9) 0203-47288 Swedish Sweden: (46) (8) 619-2170 Italian Italy: (39) (2) 264-10350 Spanish Spain: (34) (90) 232-1123 P or tuguese Portugal: (351) (1) 441-7199 In-country suppor t number s: If y ou require suppor t after y our warr a[...]

12 Brazil 022-829-6612 Canada (1) (208) 323-2551 China (86) (10) 65053888-5959 Chile 800-360999 Czech Republic (42) (2) 471-7321 Greece (30) (1) 689-6411 Hong Kong (852) 800-96-7729 Hungary (36) (1) 343-0310 India (91) (11) 682-6035 (91) (11) 682-6069 Indonesia (62) (21) 350-3408 Korea (82) (2) 3270-0700 Korea outside Seoul, call (82) (080) 999-070[...]

13 Introduction Navigation Features . . . . . . . . . . . . . 18 Text Conventions . . . . . . . . . . . . . . . 20 Additional Features of Acrobat Reader . . . . . . . . . . . . . . . . 21 Tips for Use . . . . . . . . . . . . . . . . . . 23 1 Printer Basics Overview . . . . . . . . . . . . . . . . . . . . . . 24 Printer Features and Benefits . . . .[...]

14 Using the Stapler . . . . . . . . . . . . . . . . . 98 Loading Staple Cartridges . . . . . . . 98 Stapling Documents . . . . . . . . . . . . 100 Printing Both Sides of Paper (Optional Duplex Printing Accessory) . . . 102 Printing Envelopes . . . . . . . . . . . . . . . 107 Feeding Envelopes Automatically (Optional Envelope Feeder) . . . . . 107 [...]

15 Clearing Jams from the Output Areas 160 Clearing Jams from the Stapler . . . . . 164 Solving Repeated Paper Jams . . . . . 166 Understanding Printer Messages . . . . . 168 Correcting Output Quality Problems . . . . 186 Troubleshooting Checklist . . . . . . . . 188 Determining Printer Problems . . . . . . . . 189 Software, Computer, and Printer I[...]

16 EIO Menu (8000 N/8000 DN) . . . . . . . . 305 Resets Menu . . . . . . . . . . . . . . . . . . . 308 Appendix C Printer Memory and Expansion Overview . . . . . . . . . . . . . . . . . . . . . 310 Installing Memory . . . . . . . . . . . . . . . . 312 Checking Memory Installation . . . . . . . . 315 Adjusting Memory Settings . . . . . . . . . 316 I[...]

Introduction 17 Introduction This section e xplains some of the f eatures of this online user guide as well as tips and tricks to help y ou use it to its greatest potential. It pro vides an ov er vie w of the f ollowing inf or mation: z Na vigation F eatures z T ext Con v entions z Additional F eatures of Acrobat Reader z Tips f or Use Additional f[...]

Introduction 18 Navigation Features Button Button Name Function Chapter Beginning and End Arrows The Chapter Beginning and End b uttons allow y ou to go to the beginning or end of a chapter . The Up arrow tak es you to the beginning of the chapter , while the Down arro w tak es you to the end. P age Up and Down Arrows The P age Up and Do wn arrows [...]

Introduction 19 Inde x Icon The Inde x Icon calls up the online user guide te xt inde x. The inde x entries are linked to their related topics. Button Button Name Function[...]

Introduction 20 T ext Conventions Some te xt is f or matted diff erently to indicate specific meanings or functions. Below is a tab le that defines the different te xt f or mats and what the y indicate. T e xt Format Style Meaning or Function K EY C AP This f or mat is used to represent b uttons on the printer , as well as k eys on the computer k e[...]

Introduction 21 Additional Features of Acrobat Reader In addition to the na vigation buttons pro vided on the r ight side of the page , Adobe Acrobat Reader has a number of other f eatures that you ma y find useful. Button Button Name Function Actual Size This b utton sets the document view to the page’ s actual size . Fit P age This b utton chan[...]

Introduction 22 P age With Bookmarks This b utton displa ys the page and bookmar ks to the diff erent sections of the document in a window to the left of the screen. P age With Thumbnails This button displa ys the page and small images of each page in a window to the left of the screen. Bac k This button allo ws y ou to go to the pre vious link or [...]

Introduction 23 T ips for Use Use bookmarks to navigate between chapters . When reading large amounts of te xt, tur n off bookmarks and change the page vie w to full screen. Use the find function under the T o ols men u to find specific ter ms . T o print this document - F o r best quality and quic k est pr inting, alw a ys pr int using a compatib [...]

Chapter 1 Printer Basics 24 Overview 1 Printer Basics Overview Congr atulations on your purchase of an HP LaserJet 8000 series or an HP Mopier 240 pr inter . If y ou hav e not done so , see the getting star ted guide provided with the printer f or setup instructions. Now that the printer is set up and ready to use, tak e a fe w moments to get to kn[...]

Chapter 1 Printer Basics 25 Printer Features and Benefits Printer Features and Benefits Speed and Throughput z RIP ONCE technolog y z 24 pages per minute (ppm) z 133 MHz MIPS microprocessor Resolution z 600 dots per inch (dpi) with Resolution Enhancement technolog y (REt) z F astRes 1200 provides 1200 dpi quality at full speed z More than 220 le v [...]

Chapter 1 Printer Basics 26 Printer Features and Benefits Language and Fonts z HP PCL 6 z HP PCL 5e f or compatibility z Printer Job Language (PJL) z Printer Management Language (PML) z 45 scalab le T r ueT ype typef aces z 65 f onts with HP F ontSmar t (not a v ailable f or Macintosh) z P ostScript Le vel 2 Em ulation standard[...]

Chapter 1 Printer Basics 27 Printer Features and Benefits Paper Handling Options z Input  Tr a y 1 : A multipur pose tra y f or paper , transparencies , labels, and en velopes . Holds up to 100 sheets of paper .  T ra ys 2 and 3: T wo 500-sheet tra ys . These tra ys automatically sense paper size .  Optional 2 x 500-sheet Input T ra y (T r[...]

Chapter 1 Printer Basics 28 Printer Features and Benefits  Optional Multibin Mailbo x: Each of the 8 bins holds up to 250 sheets of paper .  Optional 7-bin T abletop Mailbo x: Each of the 7 bins holds up to 120 sheets of paper . Designed f or tab letop pr inting. Connectivity z 3 EIO (enhanced input/output) slots z HP JetDirect EIO cards, Eth[...]

Chapter 1 Printer Basics 29 Printer Information Printer Information Configurations HP LaserJet 8000 printer The HP LaserJet 8000 printer (par t number C4085A) comes standard with 16 MB RAM, wide f or mat printing, two 500-sheet tr a ys, and a 100-sheet m ultipur pose tr a y . HP LaserJet 8000 N printer The HP LaserJet 8000 N printer (par t number C[...]

Chapter 1 Printer Basics 30 Printer Information HP LaserJet 8000 DN printer The HP LaserJet 8000 DN printer (par t number C4087A) comes standard with 24 MB RAM, wide f or mat printing, two 500-sheet tra ys, a 100-sheet m ultipur pose tra y , an HP JetDirect 600N f or 10/100Base-TX, inter nal print ser v er , and a duple x er (f or printing on both [...]

Chapter 1 Printer Basics 31 Printer Information Printer Parts and Locations Continued on ne xt page . Control panel Standard Output Bin Adjustab le paper stop T op co ve r Tr a y 1 (multipur pose) T ra y 1 e xtensions T ra y 1 paper width guides Tr a y 2 Tr a y 3 On/Off s witch F ront door Left Output Bin Right door[...]

Chapter 1 Printer Basics 32 Printer Information EIO slots Bidirectional P arallel P or t (IEEE-1284) P ow er outlet Printed Circuit Assembly (f or matter board) P aper Handling Connector (C-Link)[...]

Chapter 1 Printer Basics 33 Accessories and Supplies Accessories and Supplies Y ou can increase the capabilities of the printer with optional accessor ies and supplies. Use accessories and supplies specifically designed for the printer to ensure optimum perf or mance . The printer suppor ts three enhanced input/output (EIO) cards. Other accessories[...]

Chapter 1 Printer Basics 34 Accessories and Supplies Suggested Accessories 5-bin Mailbo x with Stapler Multibin Mailbo x (8 bins) Duple x er 7-bin T a b letop Mailbo x En velope F eeder 2000-sheet Input T ra y (T ra y 4) 2 x 500-sheet Input T ra y (T ra ys 4 and 5) Printer Stand Stand f or 7-bin T a b letop Mailbo x[...]

Chapter 1 Printer Basics 35 Accessories and Supplies Optional Har d Disk The Hard Disk accessor y can be used to permanently store downloaded f onts and f or ms in the printer . Unlike standard printer memor y , items on the Hard Disk remain in the printer ev en when the pr inter is tur ned off . Fonts downloaded to the Hard Disk are a vailab le to[...]

Chapter 1 Printer Basics 36 Accessories and Supplies Or dering Information Use only accessories specifically designed for this printer . T o order an accessor y , contact an HP-author iz ed ser vice or suppor t pro vider . (See the HP Suppor t pages at the front of this user guide.) Ordering Information Item Description or Use Or der Number Pa p e [...]

Chapter 1 Printer Basics 37 Accessories and Supplies Pa p e r Handling Multibin Mailbo x Each of the 8 output bins holds 250 sheets of paper . C4785A 5-bin Mailbo x with Stapler Each of the 5 output bins holds 250 sheets of paper . Provides job separ ation by stapling jobs. C4787A Printer Stands Printer Stand Used in place of the 2000-sheet Input T[...]

Chapter 1 Printer Basics 38 Accessories and Supplies Printing Supplies HP Multipur pose P aper (Other HP media is a vailab le where office products are sold.) HP brand paper f or a variety of uses (1 bo x of 10 reams, 500 sheets each). T o order a sample, in the U .S . call 1-800-471-4701. HPM1120 HP LaserJet P aper (Other HP media is a vailab le w[...]

Chapter 1 Printer Basics 39 Accessories and Supplies Memory , Fonts, and Mass Storage Dual In-line Memor y Module (DIMM) (100-pin) Boosts the ability of the printer to handle large print jobs (maximum 192 MB with HP brand DIMMs): EDO DIMMs (100-pin) 4 MB 8 MB 16 MB C4135A C4136A C4137A SDRAM DIMMs (100-pin) 4 MB 8 MB 16 MB 32 MB 64 MB C4140A C4141A[...]

Chapter 1 Printer Basics 40 Accessories and Supplies Memory , Fonts, and Mass Storage F ont DIMM (100-pin) 8 MB Asian R OM: traditional Chinese simplified Chinese Ko r e a n C4292A C4293A D4838A Hard Disk P er manent storage f or f onts and f or ms . Enables RIP ONCE mop ying of print jobs that are too large to RIP ONCE mop y in RAM. C2985A Cable a[...]

Chapter 1 Printer Basics 41 Accessories and Supplies Cable and Interface Accessories Enhanced I/O Cards HP JetDirect print ser v er multi-protocol EIO netw or k cards: Ether net RJ-45 only Ether net RJ-45 and BNC , LocalT alk T oken Ring RJ-45 and DB-9 F ast Ether net 10/100Base-TX RJ-45 only J3110A J3111A J3112A J3113A P ow er Bo x F or connecting[...]

Chapter 1 Printer Basics 42 Accessories and Supplies Documentation HP LaserJet Printer F amily P aper Specification Guide A guide to using paper and other print media with HP LaserJet pr inters. 5010-6394 PCL 5/PJL T echnical Ref erence Documentation Pa c k a g e A guide to using printer commands with HP LaserJet printers. 5021-0330 HP LaserJet 800[...]

Chapter 1 Printer Basics 43 Accessories and Supplies HP LaserJet 8000, 8000 N, 8000 DN, and HP Mopier 240 Printers Ready Ref erence Guide An additional co p y of the ready re f erence guid e . C4085-90921 User Documentation Bundle An additional co p y of the getting sta r ted guid e , and the ready re f erence guid e . C4085-90901 O r dering Inform[...]

Chapter 1 Printer Basics 44 Control Panel Layout Control Panel Layout The control panel includes three indicator lights, six k eys , and a 2-line displa y (16 characters per line). Menu Item - V alue + Select Go Cancel Job Online Data Attention 2-line displa y READY[...]

Chapter 1 Printer Basics 45 Control Panel Layout Control Panel Lights Configuration Page T o print a configuration page , see page 228 . Light Indication Online The printer is ready to pr int. Data The pr inter is processing inf or mation. Attention Action is required. See the control panel displa y .[...]

Chapter 1 Printer Basics 46 Control Panel Layout Control Panel Keys Control Panel Keys Ke y Function G O z Places the printer either online or offline. z Prints any data residing in the printer’ s buff er . z Allows the printer to resume printing after being offline. Clears most printer messages and places the printer online. z Allows the printer[...]

Chapter 1 Printer Basics 47 Control Panel Layout - V ALUE + Cycles through the selected menu item’ s v alues. Press + to mo v e f orward or - to mov e bac kward. S ELECT z Sa v es the selected value f or that item. An aster isk (*) appears ne xt to the selection, indicating that it is the ne w def ault. Def ault settings remain when the printer i[...]

Chapter 1 Printer Basics 48 Control Panel Layout Control Panel Menus F or a complete list of control panel items and possib le va lues, see page 279 . Press M ENU f or access to all control panel menus . When additional tra ys or other accessories are installed in the pr inter , new menu items automatically appear . Continued on ne xt page .[...]

Chapter 1 Printer Basics 49 Control Panel Layout T o change a control panel setting: 1. Press M ENU until the desired menu appears . 2. Press I TEM until the desired item appears. 3. Press - V ALUE + until the desired setting appears . 4. Press S ELECT to sa ve the selection. An asterisk (*) appears ne xt to the selection in the displa y , indicati[...]

Chapter 1 Printer Basics 50 LEDs Status Interpretation LEDs Status Interpretation Use the f ollowing tab le to inter pret the status lights on the Optional 2000-sheet Input T ra y , the Optional 2 x 500-sheet Input T ra y (T ra ys 4 and 5), and the Multibin Mailbo x. LED Status Interpretation Light Optional 2000-sheet Input T ra y and the Optional [...]

Chapter 1 Printer Basics 51 LEDs Status Interpretation Off The printer might be in P ower Sa ve mode . Press GO . The accessor y is not receiving pow er . Check both the pow er supply and the pow er cables . The printer might be in P ower Sa ve mode . Press GO . The accessor y is not receiving pow er . Check both the pow er supply and the pow er ca[...]

Chapter 1 Printer Basics 52 Printer Software Printer Software Windows Client Windows Software Drivers HP T o olbox HP F ontSmar t Macintosh Software PPDs HP LaserJet Utility Macintosh Client Network Administrator Windows Software HP JetAdmin Drivers HP F ontSmar t HP LaserJet Resource Manager Macintosh Software PPDs HP LaserJet Utility[...]

Chapter 1 Printer Basics 53 Printer Software The printer dr iv ers provided on the compact disc m ust be installed to take full adv antage of the printer’ s f eatures. The other softw are programs are recommended, b ut are not required f or operation. See the ReadMe file f or more inf or mation. Note Network Administrators: HP JetAdmin should be [...]

Chapter 1 Printer Basics 54 Printer Software z Microsoft Windows 95 z Microsoft Windows NT 4.0 z IBM OS/2 v ersion 2.0 or greater z Apple Mac OS 7 or greater Additional drivers f or DOS W ordP erf ect 5.x and 6.x are av ailable through y our HP distributor . (See the HP Suppor t pages at the front of this user guide.) The Printing System also inclu[...]

Chapter 1 Printer Basics 55 Printer Software Printer Drivers Printer dr iv ers access the pr inter f eatures and allow the computer to communicate with the printer (via a printer language). W indows See Access the Windows Printer Driver on page 63 f or more specific dr iv er inf or mation. Macintosh See P ostScript Pr inter Description Files (PPDs)[...]

Chapter 1 Printer Basics 56 Printer Software Drivers Included with the Printer The f ollowing printer drivers are included with the printer . The most recent drivers are a v ailable on the Internet. (See the HP Suppor t pages at the front of this user guide.) Depending on the configur ation of Windows computers , the installation progr am f or the [...]

Chapter 1 Printer Basics 57 Printer Software Additional Drivers Y ou can obtain the f ollowing printer drivers b y do wnloading them from the Inter net, or b y requesting them from an HP-author iz ed ser vice or suppor t provider . (See the HP Suppor t pages at the front of this user guide.) z OS/2 PCL/PCL 6 pr inter driver* z OS/2 PS printer dr iv[...]

Chapter 1 Printer Basics 58 Printer Software Software for W indows Use the T ypical Install option , or Custom Install option (if y ou are a Networ k Administrator), to install the HP softw are. (This includes se ver al printer drivers . F or more inf or mation, see page 56 ) Note Network Administrators: If the printer is attached to a network thro[...]

Chapter 1 Printer Basics 59 Printer Software Installing W indows Printing Software (CD) For W indows 95 and Windows NT 4.0 1. Close all running applications. 2. Inser t the compact disc into the CD-ROM driv e. (Depending on the computer configuration, the installation prog ram ma y automatically star t.) 3. Clic k Star t . 4. Clic k Run . 5. T ype [...]

Chapter 1 Printer Basics 60 Printer Software For W indows 3.1x Note Windows 3.1x includes only P ostScr ipt Le v el 2 Emulation (or Le vel 1 Emulation f or Windows 3.1x) and F ontSmar t. 1. Close all running applications. 2. Inser t the compact disc into the CD-ROM driv e. 3. In the Windo ws Program Mana ger screen, click the File menu. 4. Clic k R[...]

Chapter 1 Printer Basics 61 Printer Software Installing Network Software Note If the printer is to be used on a networ k, install and configure the network operating system softw are on the network administrator’ s system bef ore individual users install the printing software. 1. Select a Custom install to install the printing system software. Be[...]

Chapter 1 Printer Basics 62 Printer Software Installing Macintosh Printing Software 1. Quit all open applications. 2. Inser t the compact disc into the CD-ROM driv e. 3. Doub le-click the Installer icon and f ollow the instructions on the screen. 4. Open the Chooser from the Apple menu. 5. Clic k the Apple LaserWriter icon. If the icon is not there[...]

Chapter 1 Printer Basics 63 Printer Software Access the W indows Printer Driver T o configure the driv er once the software is installed, access it in one of the f ollowing w a ys: Note Settings in the printer dr iv er and software application o v err ide control panel settings. (Softw are application settings ov err ide printer dr iv er settings.)[...]

Chapter 1 Printer Basics 64 Printer Software Choose the Right Printer Driver for Y our Needs Choose a printer dr iv er based on the wa y you use the printer . z Use the PCL 6 dr iver to tak e full adv antage of the printer’ s features . Unless bac kward compatibility with pre vious PCL dr iv ers or older printers is necessar y , the PCL 6 driver [...]

Chapter 1 Printer Basics 65 Printer Software Printer Driver Help Each printer dr iver has help screens that can be activ ated either from the Help b utton, the F1 ke y , or a question mar k symbol in the upper right cor ner in the printer dr iv er (depending on the Windo ws operating system used). These help screens giv e detailed inf or mation abo[...]

Chapter 1 Printer Basics 66 Printer Software HP T oolBox HP T oolBox is enab led during a Custom Install and is not needed to pr int. Access HP T oolBox from a printer icon on the Windows 95 and Windo ws NT 4.0 T askbar . HP T oolBo x provides one-step access to the current status of the printer and the jobs it is pr inting. A list of all a vailab [...]

Chapter 1 Printer Basics 67 Printer Software HP FontSmart Access HP F ontSmar t from the HP LaserJet f older or through HP T oolBox. HP FontSmar t is a f ont management utility (for Windo ws only) which does the f ollowing: z installs, uninstalls , and deletes f onts z manages f onts inside a single window b y allowing y ou to drag-and-drop z shows[...]

Chapter 1 Printer Basics 68 Printer Software HP JetSend Communications T echnology HP JetSend can be installed through an installer on the compact disc. HP JetSend is a new technolog y from Hewlett- P ackard that allo ws network de vices to communicate with each other directly . Devices which contain the HP JetSend technolog y can e xchange inf or [...]

Chapter 1 Printer Basics 69 Printer Software Software for Macintosh Computers PostScript Printer Description Files (PPDs) PPDs, in combination with the LaserWriter driver , access the pr inter f eatures and allow the computer to comm unicate with the printer . An installation progr am f or the PPDs and other software is pro vided on the compact dis[...]

Chapter 1 Printer Basics 70 Printer Software Fonts 80 screen f onts are installed that correspond with the 80 PS f onts resident in the printer .[...]

Chapter 1 Printer Basics 71 Printer Software Software for Networks HP W eb JetAdmin This browser-based HP JetAdmin softw are can be installed on any suppor ted ser v er platf or m. The f ollowing systems are suppor ted: z Microsoft Windows NT z HP-UX* z IBM OS/2* z Sun Solaris* *HP W eb JetAdmin is not included on the compact disc with the printer [...]

Chapter 1 Printer Basics 72 Printer Software HP JetAdmin HP JetAdmin is primar ily f or users who cannot use W eb JetAdmin due to the lac k of browser access or because none of the suppor ted server platf or ms e xist on their network. HP JetAdmin should be installed only on the network administrator’ s computer . HP JetAdmin can be accessed by c[...]

Chapter 1 Printer Basics 73 Printer Software *The software f or these systems is not included on the compact disc with the printer , but is a v ailable from the Internet. If you do not ha ve access to the Inter net, see the HP Suppor t pages at the front of this user guide to obtain this software . Note Network Administrators: If the printer is att[...]

Chapter 1 Printer Basics 74 Printer Software HP LaserJet Resource Manager The HP LaserJet Resource Manager should be installed only on the network administrator’ s computer . The HP LaserJet Resource Manager allo ws you to control hard disk and flash memor y f eatures not f ound in the drivers . Use the HP LaserJet Resource Manager to do the f ol[...]

Chapter 2 Printing Tasks 75 Overview 2 Printing T asks Overview This chapter presents basic printing tasks , such as: z Selecting the Input T ra y z Selecting the Output Bin z Using the Stapler z Printing Both Sides of P aper (Optional Duple x Printing Accessor y) z Printing Env e lopes z Printing Special P aper[...]

Chapter 2 Printing Tasks 76 Selecting the Input Tray Selecting the Input T ray Loading T ray 1 CA UTION T o a v oid a paper jam, ne v er add or remov e paper from T ra y 1 while the pr inter is printing. T o a v oid damaging the printer , pr int labels and transparencies only from T ra y 1. Send them to the Left Output Bin, and do not print them on[...]

Chapter 2 Printing Tasks 77 Selecting the Input Tray 3 Slide the paper width guides to the appropriate size marked on the tra y . 4 Place paper into the tra y without stacking it abov e the paperfill mar k. Note F or single-sided printing, place paper into the tra y with side-to-be-pr inted up . The top of the letterhead should be tow ard the print[...]

Chapter 2 Printing Tasks 78 Selecting the Input Tray 5 P aper loading diff ers by siz e: a. Load Letter and ISO A4 with the longer edge of the page leading into the printer . b . Load en v elopes, Ex ecutiv e, Legal, 11 x 17, ISO A3, JIS B5, or JIS B4 with the shor t edge of the page leading into the printer . (F or more inf or mation on paper spec[...]

Chapter 2 Printing Tasks 79 Selecting the Input Tray 6 Slide the paper into the printer until paper fits squarely and fir mly between the paper width guides, without bending. Note P aper heavier than 28 lb (105 g/m²) should be printed from T ra y 1 to the Left Output Bin to a v oid curl. If T ra y 1 is in CASSETTE mode , the pr inter Attention lig[...]

Chapter 2 Printing Tasks 80 Selecting the Input Tray Loading T rays 2, 3, and the Optional 2 x 500-sheet Input T ray (T rays 4 and 5) 1 Open the tra y until it stops. 2 T ur n the paper guide loc k to the unloc ked position. 3 Slide the paper guide to the mark that indicates the size of paper y ou are loading. 1 2 3[...]

Chapter 2 Printing Tasks 81 Selecting the Input Tray 4 T ur n the paper guide loc k to the loc ked position. 5 Adjust the left paper guide b y pushing in, then lifting up and out. 6 P osition the guide ov er the appropr iate lines marked in the tra y . Press the guide into the rear slot and then low er down into the front slot. Be sure the guide is[...]

Chapter 2 Printing Tasks 82 Selecting the Input Tray 7 Inser t up to 500 sheets of paper into the tra y . Do not fill the input tra y abov e the paper fill marks on the guides. Note F or single-sided and doub le-sided pr inting, place paper into the tra y with the side-to-be- printed down. The top of the letterhead should be tow ard the rear of the[...]

Chapter 2 Printing Tasks 83 Selecting the Input Tray 8 Ensure that the paper size tab is set correctly . Slide the tra y back into the printer . 9 If y ou wish to select y our paper b y type r ather than tra y (source), see page 134 . Adjust the paper stop guide on the Standard Output Bin f or paper sizes larger than Letter or A4. See page 91 . Not[...]

Chapter 2 Printing Tasks 84 Selecting the Input Tray Loading the Optional 2000-sheet Input T ray (T ray 4) An optional 2000-sheet Input T ra y (T ra y 4) is av ailable f or the pr inter .The tra y fits under the printer , and acts as a base. F or paper specifications, see page 254 . Continued on ne xt page .[...]

Chapter 2 Printing Tasks 85 Selecting the Input Tray 1 Slide T ra y 4 open until it stops. 2 Pull the front guide out b y the blue pin. Place the guide into the slots in the top and bottom of the input tra y that correspond to the paper size y ou are loading and push in the pin. 3 Repeat step 2 to adjust the bac k guide. 4 Repeat step 2 to adjust t[...]

Chapter 2 Printing Tasks 86 Selecting the Input Tray Load up to 2000 sheets of paper into the tra y . Do not allow paper to e xtend abov e the paperfill mark on the sides. 5 Load Letter or A4 paper with the top of the page tow ard the rear of T ra y 4, side-to-be- printed down (A) f or single-sided printing. Fo r two sided printing, load front side[...]

Chapter 2 Printing Tasks 87 Selecting the Input Tray 7 Press down on all f our cor ners of the paper stac k to ensure the paper rests flat in the tra y , without bending. 8 Close T ra y 4. 9 Ensure that the paper size tab is set correctly . Note See Pr inting b y T ype and Size of P aper on page 134 to set the type of paper y ou loaded in the tra y[...]

Chapter 2 Printing Tasks 88 Selecting the Output Bin Selecting the Output Bin The printer has sev eral output locations: the Standard Output Bin, the Left Output Bin, and the optional Mailbo x es (the 7-bin T abletop Mailbo x, the Multibin Mailbo x (8 bins), and the 5-bin Mailbo x with Stapler). Left Output Bin Standard Output Bin[...]

Chapter 2 Printing Tasks 89 Selecting the Output Bin Note F or best results, use the Left Output Bin to print en velopes , labels , or transparencies . Mailbo x Bins Left Output Bin Standard Output Bin (5-bin Mailbo x with Stapler shown)[...]

Chapter 2 Printing Tasks 90 Selecting the Output Bin Printing to the Standar d Output Bin The Standard Output Bin, located at the top of the printer , holds up to 500 sheets of paper in the correct order as the y e xit the pr inter . A sensor causes the printer to stop when the paper bin is full. Pr inting continues when y ou empty or reduce the am[...]

Chapter 2 Printing Tasks 91 Selecting the Output Bin Adjusting the Paper Stop The paper stop , illustrated below , is located near the Standard Output Bin. It can be adjusted to help paper la y flat as it e xits the printer . The paper stop does not ha ve to be r aised f or Letter or A4 size paper . Note that the pr inter jams if the paper stop is [...]

Chapter 2 Printing Tasks 92 Selecting the Output Bin Printing to the Left Output Bin The Left Output Bin, located on the upper left side of the printer , holds up to 125 sheets of paper f ace up as the y e xit the pr inter . This bin is mainly used f or special paper types, such as labels , en v elopes, or transparencies , that cannot tolerate the [...]

Chapter 2 Printing Tasks 93 Selecting the Output Bin Printing to a Mailbox The f ollowing Mailbo xes are a vailab le f or the printer : z 7-bin T abletop Mailbo x (each bin holds up to 120 sheets of paper) z Multibin Mailbo x (8 bins, each bin holds up to 250 sheets of paper) z 5-bin Mailbo x with Stapler (each bin holds up to 250 sheets of paper) [...]

Chapter 2 Printing Tasks 94 Selecting the Output Bin How to Configure the Operating Modes The network or pr inter administra tor chooses the mode of operation through an HP network configuration utility , such as HP JetAdmin or HP LaserJet Utility . Y ou will need to set up your printer driver to reflect the mode chosen b y the administrator . Bidi[...]

Chapter 2 Printing Tasks 95 Selecting the Output Bin Mailbox Mode In Mailbo x Mode, if the Contr ol P anel says: Then the ph ysical location is: 5-bin Mailbo x with Stapler OPTIONAL BIN 1 Left Output Bin OPTIONAL BIN 2 through 6 Mailbo x 1-5 OPTIONAL BIN 7 Stapler Bin 7-bin T abletop Mailbo x OPTIONAL BIN 1 Left Output Bin OPTIONAL BIN 2 through 8 [...]

Chapter 2 Printing Tasks 96 Selecting the Output Bin Job Separation, Collator , and Stacking Modes Note The Mailbo x es handle all of the printer’ s suppor ted paper siz es (page 256 ). En velopes , labels, and tr ansparencies should only be sent to the Left Output Bin. The stapler is located on the left side of the 5-bin Mailbo x with Stapler . [...]

Chapter 2 Printing Tasks 97 Selecting the Output Bin Selecting a Mailbox through the Software Y ou can select mailbo x es through y our software application, printer dr iv er , or from the printer control panel. Otherwise, f ollow the instructions below f or setting the ov erall def ault printer output bin selection. Where and how y ou mak e select[...]

Chapter 2 Printing Tasks 98 Using the Stapler Using the Stapler Loading Staple Cartridges 1 T ur n off the printer and remov e the Left Output Bin. 2 Open the stapler unit cov er . 3 Squeeze the stapler car tridge tabs together and pull the empty staple car tridge out. 1 2 3[...]

Chapter 2 Printing Tasks 99 Using the Stapler 4 Remov e the plastic shipping clip from the ne w staple car tridge. Inser t the ne w staple car tridge so that it snaps into place. 5 Close the stapler unit cov er , replace the Left Output Bin, and tur n the printer on. 4 5[...]

Chapter 2 Printing Tasks 100 Using the Stapler Stapling Documents The stapler can staple documents of 2 to a maximum of 20 pages on 16 to 28 lb paper , Letter , Legal, and A4 size only . F or paper be yond 20 lb , f e wer sheets can be stapled depending upon the weight of the paper . The stapler should not be set as the def ault output bin. If y ou[...]

Chapter 2 Printing Tasks 101 Using the Stapler Selecting the Stapler from the Control Panel If y our software does not suppor t stapling, set it using the directions belo w . 1. Press M ENUS repeatedly until PAPER HANDLING appears. 2. Press I TEMS repeatedly until PAPER DEST= STANDARD OUT BIN * appears . 3. Press + repeatedly until PAPER DEST= OPTI[...]

Chapter 2 Printing Tasks 102 Printing Both Sides of Paper (Optional Duplex Printing Accessory) Printing Both Sides of Paper (Optional Duplex Printing Accessory) The printer can automatically pr int on both sides of paper with an optional duple x printing accessor y (duple xer). This is called duple xing. Note See the documentation included with the[...]

Chapter 2 Printing Tasks 103 Printing Both Sides of Paper (Optional Duplex Printing Accessory) Guidelines for Printing Both Sides of Paper CA UTION Do not print on both sides of labels, transparencies , env elopes, or paper heavier than 28 lb (105 g/m 2 ). Damage to the printer and paper jamming might result. z Y ou might need to configure the prin[...]

Chapter 2 Printing Tasks 104 Printing Both Sides of Paper (Optional Duplex Printing Accessory) Paper Orientation for Printing Both Sides of Paper The duple x er prints the second side of paper first, so paper such as letterhead and preprinted paper needs to be or iented as sho wn. z Load letter and A4 paper with the side-to-be-printed facing up , a[...]

Chapter 2 Printing Tasks 105 Printing Both Sides of Paper (Optional Duplex Printing Accessory) z Load letter and A4 paper with the side-to-be-printed facing do wn, and the top , shor t edge tow ard the back. z Load other sizes with the side-to-be-printed f acing down, and the top , shor t edge tow ard the right of the tra y . All other tra ys[...]

Chapter 2 Printing Tasks 106 Printing Both Sides of Paper (Optional Duplex Printing Accessory) Layout Options for Printing Both Sides of Paper The f our print or ientation options are shown belo w . These options can be selected from the printer dr iv er or from the pr inter’ s control panel (set BINDING from the P aper Handling Menu and ORIENTAT[...]

Chapter 2 Printing Tasks 107 Printing Envelopes Printing Envelopes Feeding Envelopes Automatically (Optional Envelope Feeder) With the optional en ve lope f eeder , the pr inter will automatically f eed up to 100 en ve lopes. (F or suppor ted env elope sizes , see page 256 .) T o print env elopes without an env elope f eeder , see page 111 . Note S[...]

Chapter 2 Printing Tasks 108 Printing Envelopes Guides En velope weight T ra y e xtension[...]

Chapter 2 Printing Tasks 109 Printing Envelopes Inserting the Envelope Feeder 1 Open T ra y 1 and remov e the cov er ov er the opening f or the en velope f eeder . 2 Locate the pins on the en velope f eeder and the corresponding holes on the printer . 3 Align the en ve lope feeder with the corresponding printer rails. 4 Slide the en v elope feeder [...]

Chapter 2 Printing Tasks 110 Printing Envelopes Loading Envelopes into the Envelope Feeder Note Print only env elopes approv ed f or use in the printer (page 267 ). 1 Pull out the en velope tr a y e xtender . The tra y e xtender will help reduce jams. 2 Adjust the width guides to the size of the en velopes to be used. 3 Lift the en velope w eight l[...]

Chapter 2 Printing Tasks 111 Printing Envelopes Printing Envelopes from T ray 1 With the optional en ve lope f eeder , the pr inter will automatically f eed up to 100 en ve lopes. T o order an env elope feeder , see page 36 . T o pr int with the en ve lope f eeder , see page 107 . Many types of en velopes can be printed from T ra y 1. (Up to 10 can[...]

Chapter 2 Printing Tasks 112 Printing Envelopes Loading Envelopes in T ray 1 1 Open T ra y 1. 2 If necessar y , pull out the tr a y e xtension f or the en velope siz e y o u are printing. 3 Place up to ten env elopes between the paper width guides, f ace up , with the back flap lying against the rear paper guide. 4 Slide the paper width guides unti[...]

Chapter 2 Printing Tasks 113 Printing Envelopes Printing Envelopes from Y our Software Application 1 Load up to ten en velopes into T ra y 1. 2 Specify T ra y 1, A utomatic, or select the paper source b y type in y our software application, and set the en velope siz e and type to the appropr iate en velope siz e (page 267 ). 3 If y our software doe[...]

Chapter 2 Printing Tasks 114 Printing Special Paper Printing Special Paper Printing Letterhead or Preprinted Paper Special paper includes letterhead, en ve lopes, labels , transparencies, full- b leed images, rotated paper , postcards , custom-size , and heavy paper . When printing letterhead or prepr inted paper , it is impor tant to load the tra [...]

Chapter 2 Printing Tasks 115 Printing Special Paper Printing Labels Use only labels recommended f or use in laser printers. Mak e sure that labels meet the specifications f or the input tra y you use (page 265 ). Do: z Print a stack of 50 labels from T ra y 1. z Load labels with the side-to-be-printed facing up , and the top , shor t edge tow ard t[...]

Chapter 2 Printing Tasks 116 Printing Special Paper Do not: CA UTION F ailure to f ollow these instructions can damage the printer . z Do not load the tra ys to capacity because labels are heavier than paper . z Do not use labels that are separating from the bac k ing sheet, wrinkled, or damaged in any w a y . z Do not use labels that ha ve the bac[...]

Chapter 2 Printing Tasks 117 Printing Special Paper Printing T ransparencies Ov erhead transparencies used in HP LaserJet printers must be ab le to withstand the 392°F (200°C) temperature encountered in the printer’ s fusing process. Use only transparencies recommended f or use in laser pr inters . Because transparencies tend to stic k to each [...]

Chapter 2 Printing Tasks 118 Printing Special Paper Custom-size Paper in T ray 1 Y ou can print on custom-size paper from T ra y 1. F or paper specifications, see page 256 . Printing on the Smallest- Sized Paper If y ou are using the pr inter driv er to set the paper size , under the Custom button, select the paper tab and set the paper size . Some[...]

Chapter 2 Printing Tasks 119 Printing Special Paper 2 Calculate margins to identify the area to be printed. Illustration 2 and the steps below sho w how to calculate a margin f or 3.67 by 7.5 in. (93 b y 191 mm) paper . a. T ake the maximum paper width siz e 11.7 in. (297 mm) and subtract 3.67 in. (93 mm) f or the width of the paper . T a k e the a[...]

Chapter 2 Printing Tasks 120 Printing Special Paper 3 Print custom-size paper from T ra y 1. See “ Loading T ra y 1 ” on page 76 . 4 The edge of the paper f eeding into the printer must be at least 3.67 in. (93 mm) wide to allow rollers inside the printer to gr ab the paper . Measuring from the leading edge to the trailing edge of the paper , t[...]

Chapter 2 Printing Tasks 121 Printing Special Paper Printing Car ds, Custom-size and Heavy Paper Custom-size paper can be printed from T ra y 1. F o r paper specifications , see P aper Specifications star ting on page 254 . Note The printer’ s control panel can be set f or one custom siz e at a time. Do not load more than one size of custom paper[...]

Chapter 2 Printing Tasks 122 Printing Special Paper Guidelines for Printing Custom-size Paper z Do not attempt to print on paper smaller than 3.67 inches (93 mm) wide or 7.5 inches (191 mm) long. z Set page margins at least .17 inch (4.23 mm) a wa y from the edges. Setting Custom Paper Sizes When custom paper is loaded, size settings need to be sel[...]

Chapter 2 Printing Tasks 123 Printing Special Paper If the settings are not a vailab le from the software, set the custom paper siz e from the control panel: 1. F rom the Pr inting Menu set CONFIGURE CUSTOM PAPER=YES . 2. F rom the Pr inting Menu, select inches or millimeters as the unit of measurement. 3. F rom the Pr inting Men u, set the X dimen[...]

Chapter 3 Advanced Printing Tasks 124 Overview 3 Advanced Printing T asks Overview This chapter introduces some ad vanced printing tasks to help y ou take full adv antage of the printer’ s f eatures. These tasks are “adv anced” because the y require y ou to change settings from a software application, the printer dr iv er , or the printer’ [...]

Chapter 3 Advanced Printing Tasks 125 Using Features in the Printer Driver Using Features in the Printer Driver When y ou pr int from a softw are application, many of the printer’ s features are a vailab le from the pr inter driv er . T o access Windo ws pr inter drivers , see page 63 . Note HP PCL 5e, PCL 6, PS, and Macintosh drivers are slightl[...]

Chapter 3 Advanced Printing Tasks 126 Using Features in the Printer Driver RIP ONCE RIP ONCE allows the print job to be processed one time at the printer . The f or matted print job can then be pr inted multiple times without pausing to process the print job again. This feature is normally active . T o disab le this f eature y ou must tur n off col[...]

Chapter 3 Advanced Printing Tasks 127 Using Features in the Printer Driver Printing with a W atermark A watermar k is a notice , such as “T op Secret,” pr inted in the bac kground of each page in a document. Chec k the dr iv er f or a v ailable options .[...]

Chapter 3 Advanced Printing Tasks 128 Different First Page Different First Page 1 Select “Use diff erent paper f or first page” in y our pr inter driver . Choose T ra y 1 (or Manual F eed) f o r the first page and one of the other tra ys fo r the remaining pages. Place the paper f or the first page in T ra y 1. (F or manual f eed, place paper i[...]

Chapter 3 Advanced Printing Tasks 129 Different First Page 2 Load the paper f or the remaining pages of the document into another tra y . Y ou may select the first and remaining pages b y type of paper . F or more inf or mation, see “ Printing by T ype and Size of P aper ” on page 134 . 2[...]

Chapter 3 Advanced Printing Tasks 130 Different First Page Printing Multiple Pages on One Sheet of Paper Y ou can print more than one page on a single sheet of paper . This feature is a vailab le in some pr inter driv ers, and pro vides a cost-effectiv e wa y to print draft pages . T o print more than one page on a sheet of paper , look f or a La y[...]

Chapter 3 Advanced Printing Tasks 131 Customizing Tray 1 Operation Customizing T ray 1 Operation Customize T ra y 1 to fit your printing needs. The printer can be set to pr int from T ra y 1 as long as it is loaded, or to pr int only from T ra y 1 if the type of paper loaded is specifically requested. Set TRAY 1 MODE=FIRST or TRAY 1 MODE=CASSETTE f[...]

Chapter 3 Advanced Printing Tasks 132 Customizing Tray 1 Operation T ray 1 Mode=Cassette TRAY 1 MODE=CASSETTE means the printer treats T ra y 1 like the inter nal tr a ys. Instead of looking f or paper in T ra y 1 first, the pr inter pulls paper either star ting from the bottom tra y upward (from the tr a y with the highest capacity to the tra y wi[...]

Chapter 3 Advanced Printing Tasks 133 Customizing Tray 1 Operation Manually Feeding Paper from T ray 1 The Manual F eed f eature allows y ou to print on special paper from T ra y 1, such as en velopes or letterhead. If Man ual F eed is selected, the printer will print only from T ra y 1. Select Manual F eed through the software or printer dr iv er [...]

Chapter 3 Advanced Printing Tasks 134 Printing by Type and Size of Paper Printing by T ype and Size of Paper Y ou can configure the printer to select paper by type (such as plain or letterhead) and size (such as letter or A4), as opposed to sour ce (a paper tra y). Benefits of Printing by T ype and Size of Paper If y ou frequently use se ver al dif[...]

Chapter 3 Advanced Printing Tasks 135 Printing by Type and Size of Paper 2. F rom the P a per Handling Men u in the pr inter’ s control panel, select the paper type f or each tra y . If y ou are unsure what type y ou are loading (such as bond or recycled), chec k the label on the package of paper . For suppor ted types, see page 259 . 3. Select t[...]

Chapter 4 Printer Maintenance 136 Overview 4 Printer Maintenance Overview This chapter e xplains basic printer maintenance. z Managing the T oner Car tr idge z Cleaning the Printer Note T o ensure optimum pr int quality , the pr inter will prompt y ou perf or m printer maintenance e ver y 350,000 pages . When the PERFORM PRINTER MAINTENANCE message[...]

Chapter 4 Printer Maintenance 137 Managing the Toner Cartridge Managing the T oner Cartridge HP Policy on Non-HP T oner Cartridges He wlett-P ackard Compan y cannot recommend use of non-HP toner car tridges, either ne w or remanuf actured. Because the y are not HP products, HP cannot influence their design or control their quality . T o install a n[...]

Chapter 4 Printer Maintenance 138 Managing the Toner Cartridge T oner Cartridge Life Expectancy The lif e of the toner car tridge depends on the amount of toner that print jobs require. When printing te xt at 5% cov erage, an HP toner car tridge lasts an a ver age of 15,000 pages. (A typical b usiness letter is about 5% cov erage .) This assumes th[...]

Chapter 4 Printer Maintenance 139 Managing the Toner Cartridge Continue Printing When T oner is Low z When toner is low , the pr inter’ s control panel displa ys the TONER LOW message. z If the TONER LOW message displa ys , b ut the pr inter continues printing, TONER LOW is set to CONTINUE (the def ault setting). If the printer stops pr inting wh[...]

Chapter 4 Printer Maintenance 140 Managing the Toner Cartridge Redistributing the T oner (continued) 1 Open the top cov er . 2 Remov e the toner car tridge from the pr inter . W ARNING! A void reaching too f ar into the pr inter . The adjacent fusing area might be hot! 3 Rotate the toner car tr idge and gently shake it from side to side to redistri[...]

Chapter 4 Printer Maintenance 141 Cleaning the Printer Cleaning the Printer T o maintain print quality , clean the printer thoroughly: z Ev er y time y ou change the toner car tridge. z Whene v er print quality problems occur . Clean the outside of the printer with a lightly water-dampened cloth. Clean the inside with only a dr y , lint-free cloth.[...]

Chapter 4 Printer Maintenance 142 Cleaning the Printer 1 Bef ore y ou begin these steps, tur n the printer off and unplug all cab les. W ARNING! A void touching the adjacent fusing area in the left door . It ma y be HO T . 2 Open the top cov er of the pr inter and remov e the toner car tridge. CA UTION Do not touch the transf er roller (A). Skin oi[...]

Chapter 4 Printer Maintenance 143 Cleaning the Printer Using the Printer Cleaning Page If toner spec ks appear on the front or back side of y our print jobs, f ollow the procedure below . F rom the pr inter’ s control panel, do the f ollowing: 1. Press M ENU repeatedly until PRINT QUALITY MENU appears. 2. Press I TEM repeatedly until CREATE CLEAN[...]

Chapter 5 Problem Solving 144 Overview 5 Problem Solving Overview This chapter will help y ou to solve printer problems . Clearing P aper Ja ms (see page 146 ) Occasionally , paper can jam dur ing printing. This section will help y ou to locate paper jams, properly clear them from the pr inter , and solv e repeated paper jams. Understanding Printer[...]

Chapter 5 Problem Solving 145 Overview Correcting Output Quality Prob lems (see page 186 ) The printer should produce pr int jobs of the highest quality . If print jobs do not look shar p and clear , def ects such as lines, spec ks, or smears appear on the page, or paper is wrinkled or curled, use this section to troub leshoot and solve the output [...]

Chapter 5 Problem Solving 146 Clearing Paper Jams Clearing Paper Jams If the printer’ s control panel displa ys a paper jam message, look f or paper in the locations indicated in the gr aphic below , then see the procedure f or clearing the paper jam. Y ou might need to look for paper in other locations than indicated in the paper jam message. If[...]

Chapter 5 Problem Solving 147 Clearing Paper Jams Paper jams can occur at the following locations: Note Loose toner might remain in the printer after a paper jam, but the toner should clear after a f e w sheets are pr inted. T op co ve r area Tr a y 1 Right door V er tical transf er door 2000-sheet Input T ra y (T ra y 4) T ra y 2 and T ra y 3 Mult[...]

Chapter 5 Problem Solving 148 Clearing Paper Jams Clearing Jams from the Input T ray Areas Clearing T ray 1 1. Open T ra y 1 by pulling do wn. 2. Chec k f or paper in the T ra y 1 area. 3. Remov e any paper from this area b y pulling it in the direction sho wn b y the arrow in the gr aphic below . Carefully check to be sure y ou hav e remov ed all [...]

Chapter 5 Problem Solving 149 Clearing Paper Jams Clearing the Right Door 1. Open the right door located below T ra y 1. 2. Chec k f or paper in this area. 3. Open the jam access cov er using the green le v er . 4. Remov e any paper from this area b y pulling it out of the printer . 5. Be sure to remov e all pieces of tor n paper . 6. Open and clos[...]

Chapter 5 Problem Solving 150 Clearing Paper Jams Clearing T rays 2 and 3 1. Open the tra y . 2. Remov e jammed or damaged paper from this area by pulling it out of the printer . 3. Be sure to remov e all pieces of tor n paper . 4. Close the tra y . 5. Open and close the top cov er .[...]

Chapter 5 Problem Solving 151 Clearing Paper Jams Clearing the Optional 2 x 500-sheet Input T rays (4 and 5) 1. Open the tra y . 2. Remov e damaged or jammed paper from area (A) by pulling it out of the printer . 3. Be sure to remov e all pieces of tor n paper . 4. Close the tra y . 5. Open the v er tical transf er door and remov e jammed paper (B)[...]

Chapter 5 Problem Solving 152 Clearing Paper Jams B A[...]

Chapter 5 Problem Solving 153 Clearing Paper Jams Clearing the Optional 2000-sheet Input T ray (T ray 4) 1. Open T ra y 4. 2. Remov e damaged or jammed paper from area (A) by pulling it out of the printer . 3. Be sure to remov e all pieces of tor n paper . 4. Close the tra y . 5. Open the v er tical transf er door and remov e all jammed paper (B). [...]

Chapter 5 Problem Solving 154 Clearing Paper Jams B A[...]

Chapter 5 Problem Solving 155 Clearing Paper Jams Clearing the Optional Envelope Feeder 1. Open the top cov er . 2. Remov e toner car tridge. W ARNING! A v oid touching the adjacent fusing area. It ma y be HO T . 3. Remov e env elopes in this area by pulling them straight up and out of the printer . 4. Be sure to remov e any pieces of tor n paper .[...]

Chapter 5 Problem Solving 156 Clearing Paper Jams[...]

Chapter 5 Problem Solving 157 Clearing Paper Jams Clearing Jams from the Optional Duplex Printing Accessory 1. Open the front door . 2. Chec k f or paper in this area. 3. Remov e any paper from area (A) b y pulling it out of the printer . Be careful not to tear the paper . 4. If y ou cannot remov e all the paper through the front door , open the le[...]

Chapter 5 Problem Solving 158 Clearing Paper Jams A B C[...]

Chapter 5 Problem Solving 159 Clearing Paper Jams Clearing Jams from the T op Cover Area 1. Open the top cov er . 2. Remov e the toner car tridge. W ARNING! A v oid touching the adjacent fusing area. It ma y be HO T . 3. Lift Handle 2 and then lift Plate 3 to remov e any paper that ma y be hidden. 4. Remov e any paper in this area b y pulling it st[...]

Chapter 5 Problem Solving 160 Clearing Paper Jams Clearing Jams from the Output Areas Clearing the Standar d Output Bin If the paper jam e xtends into the output area, as shown in the g raphic belo w , slowly and carefully pull the paper str aight out of the pr inter so that it does not tear .[...]

Chapter 5 Problem Solving 161 Clearing Paper Jams Clearing the Left Door (Fuser Area) 1. Open the left door . (If a mailbo x accessor y is installed, first push it a wa y from the printer to access the left door .) W ARNING! A v oid touching the adjacent fusing area. It ma y be HO T . 2. Remov e an y jammed or damaged paper from this area by pullin[...]

Chapter 5 Problem Solving 162 Clearing Paper Jams Clearing the Optional Multibin Mailboxes 1. T u rn off the pr inter . 2. Remov e the Left Output Bin. 3. Remov e paper from area (A) by carefully pulling it out, a wa y from the pr inter . 4. Pull the mailbo x a wa y from the pr inter and remov e any paper in area (B). Be sure to remov e any tor n p[...]

Chapter 5 Problem Solving 163 Clearing Paper Jams[...]

Chapter 5 Problem Solving 164 Clearing Paper Jams Clearing Jams from the Stapler 1 Remov e the Left Output Bin. 2 Open the stapler unit cov er . 3 Press the colored tab with y our f orefinger and pull the colored circular tab with y our other f orefinger to open the stapler . 4 Remov e loose or damaged staples from the stapler head. Push the circul[...]

Chapter 5 Problem Solving 165 Clearing Paper Jams 5 Close the stapler unit cov er and replace the Left Output Bin. 6 Clear all paper paths that ma y ha ve jammed as a result of the jammed staples. Note After clearing a stapler jam, up to 12 documents ma y not be stapled when printing resumes because the stapler must reload. Once the unit begins sta[...]

Chapter 5 Problem Solving 166 Clearing Paper Jams Solving Repeated Paper Jams Situation Solution General repeated paper jam prob lems 1. Chec k to see that paper is correctly loaded in the tr a ys, and that all width guides are correctly set (not sk ew ed). See Chapter 2, “ Printing T asks .” 2. Ensure that the paper tra y is set f or the size [...]

Chapter 5 Problem Solving 167 Clearing Paper Jams Note If jams continue , contact your authorized HP service provider . 7. Printer may be dir ty . Clean the pr inter as described on page 141 . 8. Chec k that the correct paper size is installed (page 254 ). 9. Chec k that all damaged or jammed paper is remov ed by pulling it out of the printer . Sit[...]

Chapter 5 Problem Solving 168 Understanding Printer Messages Understanding Printer Messages The f ollowing tab le explains messages that might displa y on the pr inter’ s control panel. Printer messages and their meanings are listed in alphabetical order , with numbered messages f ollowing. If a message persists: z If a message persists requestin[...]

Chapter 5 Problem Solving 169 Understanding Printer Messages Printer Messages Message Explanation or Recommended Action ACCESS DENIED MENUS LOCKED The printer control panel function you are tr ying to access has been loc ked to pre vent unauthorized access . See y our network administrator . BAD DUPLEXER CONNECTION The duple x er is not connected p[...]

Chapter 5 Problem Solving 170 Understanding Printer Messages DISK FILE OPERATION FAILED The requested operation could not be perf or med. Y ou might hav e attempted an illegal operation, such as tr ying to download a file to a non-e xistent director y . DISK FILE SYSTEM IS FULL Delete files from the EIO disk and then tr y again. Download or delete [...]

Chapter 5 Problem Solving 171 Understanding Printer Messages EIO n INITIALIZING alter nates with DO NOT POWER OFF W ait f or the message to disappear (appro ximately 5 minutes). If the printer EIO card is operating correctly and communicating with the network, this message disappears after appro ximately one minute and no action is required. If the[...]

Chapter 5 Problem Solving 172 Understanding Printer Messages FINISHER LOW ON FINISHING AGENT The finishing de vice is running out of its finishing mater ial and needs to be refilled. FLASH DEVICE FAILURE The flash DIMM had a critical failure and no longer can be used. Remov e the flash DIMM and replace it with a new one . FLASH FILE OPERATION FAILE[...]

Chapter 5 Problem Solving 173 Understanding Printer Messages MANUALLY FEED [TYPE] [SIZE] Load the requested paper into T ra y 1. Press G O if the desired paper is already loaded in T ra y 1. Press - V ALUE + to scroll through the av ailable types and sizes . Press S ELECT to accept the alter nate type or siz e. MEMORY FULL STORED DATA LOST There is[...]

Chapter 5 Problem Solving 174 Understanding Printer Messages MEMORY SHORTAGE PAGE SIMPLIFIED The printer had to compress the job in order to fit it in av ailab le memor y . Some data loss might hav e occurred. Press G O to continue . Y ou might want to add more memory to the pr inter (page 310 ). OFFLINE Press G O to place the printer online. OUTPU[...]

Chapter 5 Problem Solving 175 Understanding Printer Messages RAM DISK FILE SYSTEM IS FULL Delete files and then tr y again, or tur n the printer off , and then tur n the printer on to delete all files on the device . (Delete files using HP JetAdmin, HP F ontSmar t, or another software utility . See the software help f or more inf or mation.) If the[...]

Chapter 5 Problem Solving 176 Understanding Printer Messages TRAY x LOAD [TYPE] [SIZE] Load the requested paper into the specified tra y ( x ). (See the sections on loading paper , star ting on page 76 .) Ensure that the tra ys are correctly adjusted fo r size .The tra y type settings (and size f or T ra y 1) must be set from the printer’ s contr[...]

Chapter 5 Problem Solving 177 Understanding Printer Messages USE [TYPE] [SIZE] INSTEAD? If the requested paper size or type is not a vailab le , the pr inter asks if it should use another paper size or type instead. Press - V ALUE + to scroll through the av ailable types and siz es. Press S ELECT to accept the alter nate type or siz e. WAIT FOR PRI[...]

Chapter 5 Problem Solving 178 Understanding Printer Messages 20 INSUFFICIENT MEMORY alter nates with PRESS GO TO CONTINUE The printer received more data than can fit in its a v ailabl e memor y . Y ou might ha v e tr ied to transf er too many macros , soft f onts, or comple x gr aphics. Press G O to print the transf erred data (some data might be l[...]

Chapter 5 Problem Solving 179 Understanding Printer Messages 22 PARALLEL I/O BUFFER OVERFLOW alter nates with PRESS GO TO CONTINUE T oo much data was sent to the par allel por t. Chec k f or a loose cabl e connection and be sure to use a high-quality cab le (page 41 ). (Some non-HP parallel cab les might be missing pin connections, or might otherwi[...]

Chapter 5 Problem Solving 180 Understanding Printer Messages 41.3 UNEXPECTED PAPER SIZE The paper size y ou are tr ying to print is not the same as the control panel setting f or T ra y 1. Mak e sure that control panel setting f or T ra y 1 or the Env elope F eeder is correctly adjusted f or size . (The pr inter will continue tr ying to print the j[...]

Chapter 5 Problem Solving 181 Understanding Printer Messages 51.x or 52.x PRINTER ERROR A temporar y printing error occurred. Press G O . The page containing the error will automatically be reprinted. If this message persists, contact an HP-authorized service or suppor t provider . (See the HP Suppor t pages at the front of this user guide.) Printe[...]

Chapter 5 Problem Solving 182 Understanding Printer Messages 53.xy.zz PRINTER ERROR There is a prob lem with the printer’ s memor y . The DIMM that caused the error will not be used. V alues of x , y , and zz are as f ollows: x = DIMM type 0 = R OM 1 = RAM y = De vice location 0 = Inter nal memor y (R OM or RAM) 1 to 3 = DIMM slots 1, 2, or 3 zz [...]

Chapter 5 Problem Solving 183 Understanding Printer Messages 55.xx PRINTER ERROR alter nates with PRESS GO TO CONTINUE A temporar y printing error occurred. Press G O . The page containing the error will automatically be reprinted. If this message persists, contact an HP-authorized service or suppor t provider . (See the HP Suppor t pages at the fr[...]

Chapter 5 Problem Solving 184 Understanding Printer Messages 66.xy.zz INPUT DEVICE FAILURE alter nates with CHECK CABLES AND CYCLE POWER An error occurred in an e xter nal paper handling de vice. T ur n the printer off , and then tur n the printer on. If this message persists, contact an HP-authorized service or suppor t provider . (See the HP Supp[...]

Chapter 5 Problem Solving 185 Understanding Printer Messages 69.x PRINTER ERROR A temporar y printing error occurred. T ur n the printer off , and then tur n the printer on. If this message persists, contact an HP-authorized service or suppor t provider . (See the HP Suppor t pages at the front of this user guide.) 79.xxxx PRINTER ERROR The printer[...]

Chapter 5 Problem Solving 186 Correcting Output Quality Problems Correcting Output Quality Problems Use the e xamples below to determine which output quality problem y ou are e xperiencing, then see the follo wing tab les to troubleshoot the prob lem. Note The e xamples below depict letter-siz e paper that has passed through the printer long-edge f[...]

Chapter 5 Problem Solving 187 Correcting Output Quality Problems Light Print or Fa d e T oner Specks (front or bac k) Dropouts Lines Gra y Backg round T oner Smear Loose To n e r Repeating Def ects Misf or med Characters P age Sk ew Curl or Wa ve Wr inkles or Creases[...]

Chapter 5 Problem Solving 188 Correcting Output Quality Problems T roubleshooting Checklist z Printer Does Not T ur n On z Blank or Garb led Control P anel Displa y z Printer Cannot Pr int Configuration P age z Print Job Does Not Pr int z Computer , Network, or I/O P or t Prob lems z Print Speed is T oo Slow z Printing is Incomplete or Incorrect z [...]

Chapter 5 Problem Solving 189 Determining Printer Problems Determining Printer Problems Printer Does Not T urn On Chec k to see if... Solution Printer is not plugged in. Plug the A C pow er cord fir mly into the grounded po wer receptacle and into the printer . (Be sure the power source is energized.) Printer voltage is not correct. Mak e sure line[...]

Chapter 5 Problem Solving 190 Determining Printer Problems Printer display is in the wrong language or displa ys unf amiliar characters . Reconfigure the control panel displa y language. See the getting star ted guide . Printer Cannot Print Configuration Page Chec k to see if... Solution Correct size of paper is not loaded. Chec k paper tra y s to [...]

Chapter 5 Problem Solving 191 Determining Printer Problems Software, Computer , and Printer Interface Problems Print Job Does Not Print Chec k to see if... Solution Printer is off or not connected to an activ e pow er source. Mak e sure the pr inter is on and that all po wer cab les are fir mly plugged into both the printer components and an active[...]

Chapter 5 Problem Solving 192 Determining Printer Problems Data from a pre vious print job is still in the printer’ s buff er . z Ensure that y ou are using the correct pr inter driver . z Comple x print job may still be processing. z Ensure the printer is online. Mak e sure control panel reads processing job . z Open the T o p Co v er . Pull out[...]

Chapter 5 Problem Solving 193 Determining Printer Problems Data light is flashing b ut nothing prints. z Ensure that you are using the correct printer driver . z Comple x print job may still be processing. z Ensure the printer is online. Mak e sure control panel reads processing job . z Open the T o p Co v er . Pull out the toner car tr idge and ch[...]

Chapter 5 Problem Solving 194 Determining Printer Problems Printer is usually slow to respond. z Printer speed is highly dependent on how y our software application is set up , which pr inter driver y ou are using, and how much tr affic is on the network. See the getting star ted guide f or configuration inf or mation. z Y ou might need to add more[...]

Chapter 5 Problem Solving 195 Determining Printer Problems Garb led pages pr int, there are ov er prints, or only a por tion of a page prints. z Ensure that y our software application is configured f or the correct printer . z Replace the printer interface (I/O) cab le with a cable y ou know works to see if the cable is def ective . z Y our paralle[...]

Chapter 5 Problem Solving 196 Determining Printer Problems Printing stops in the middle of the job . z Chec k the control panel displa y f or an error message. z If y ou are on a network, make sure the computer is correctly configured and there is not a network problem (see y our networ k administrator). z Chec k the line v oltage to ensure that it[...]

Chapter 5 Problem Solving 197 Determining Printer Problems Printer Ignores Font, Format, or T ray/Bin Selection Printer pr ints wrong f onts or f or mats . z The f ont is not present in the pr inter and must be do wnloaded from y our software application, or the proper f ont DIMM must be installed. Chec k your softw are application to ensure the co[...]

Chapter 5 Problem Solving 198 Determining Printer Problems Control panel settings, such as RESOLUTION or ORIENTATION , do not work or are ignored. Software commands o v erride control panel settings. (See page 48 f or inf or mation about ho w your softw are works with control panel settings.) Job went to a diff erent bin than was e xpected. The wro[...]

Chapter 5 Problem Solving 199 Determining Printer Problems Problems with T ray 1 Situation Solution Cannot clear MANUALLY FEED [TYPE] [SIZE] message . z A pre vious print job ma y still be in the pr inter’ s b uff er . z Mak e sure that T ra y 1 has the correct paper siz e loaded. F or more inf or mation on paper specifications , see page 254 . C[...]

Chapter 5 Problem Solving 200 Determining Printer Problems Problems with T rays 2, 3, and the Optional 2 x 500-sheet Input T ray (T rays 4 and 5) Situation Solution General oper ation prob lems. F or general paper operation inf or mation, see Chapter 2, Printing T asks . P aper jams and paper f eeding prob lems. z See Clearing T ra ys 2 and 3 or Cl[...]

Chapter 5 Problem Solving 201 Determining Printer Problems Problems with the Optional 2000-sheet Input T ray (T ray 4) Situation Solution P aper size adjustment and installation. See P aper Specifications on page 254 and Loading the Optional 2000-sheet Input T ra y (T ra y 4) on page 84 f or more inf or mation on paper siz e adjustment and installa[...]

Chapter 5 Problem Solving 202 Determining Printer Problems Cannot access T ra y 4. Ensure that the paper tra y guides are adjusted correctly f or the paper size y ou are using (page 84 ). Printer does not recognize T ra y 4. z Ensure the Optional 2000-sheet Input T ra y has been configured in the printer dr iv er . Ref er to page 52 f or more inf o[...]

Chapter 5 Problem Solving 203 Determining Printer Problems Problems with the Optional 5-bin Mailbox with Stapler Situation Solution The job was not stapled. Jobs sent to the stapler might not be stapled f or one or more of the f ollowing reasons: z The wrong size or type of paper w as used f or the job . z More than 20 pages were sent to the staple[...]

Chapter 5 Problem Solving 204 Determining Printer Problems Printer does not recognize the Mailbo x with Stapler . z Ensure that the Mailbo x with Stapler has been configured in the printer dr iv er . Ref er to page 52 f or more inf or mation on accessing the printer dr iv er . z Ensure that the cab le from the Mailbo x with Stapler is plugged into [...]

Chapter 5 Problem Solving 205 Determining Printer Problems P aper jams and paper f eeding prob lems z Ensure that you are using the suppor ted paper weights (page 256 ). z Do not pull paper out of the bins while printing. z Chec k cables and connectors betw een the pr inter and the mailbo x. See page 210 f or cab ling configurations. z Repeated pap[...]

Chapter 5 Problem Solving 206 Determining Printer Problems Problems with the Optional Multibin Mailbox (8 bins) Printer does not recognize the Mailbo x. z Ensure that the 8-bin Mailbo x has been configured in the printer driver . Ref er to page 52 f or more inf or mation on accessing the printer dr iv er . z Ensure that the cab le from the 8-bin Ma[...]

Chapter 5 Problem Solving 207 Determining Printer Problems P aper is not going to the correct output bin. z V erify that the correct output bin is selected in the pr inter div er . F or more inf or mation on changing printer dr iv er settings, see the online help . z The paper does not meet the specifications f or the output bin. See page 256 for m[...]

Chapter 5 Problem Solving 208 Determining Printer Problems Problems with the Optional 7-bin T abletop Mailbox Printer does not recognize the mailbo x. z Ensure that the 7-bin Mailbo x has been configured in the printer driver . Ref er to page 52 f or more inf or mation on accessing the printer dr iv er . z Ensure that the cab le from the 7-bin Mail[...]

Chapter 5 Problem Solving 209 Determining Printer Problems P aper is not going to the correct output bin. z V erify that the correct output bin is selected in the pr inter driver . F or more inf or mation on changing printer dr iv er settings, see the online help . z The paper does not meet the specifications f or the output bin. See page 256 for m[...]

Chapter 5 Problem Solving 210 Determining Printer Problems Cabling Configurations[...]

Chapter 5 Problem Solving 211 Determining Printer Problems Problems with the Optional Duplex Printing Accessory Printer does not recognize the duple x er z Remov e and re-install the unit. z Be sure that the duple x e r has been configured in the printer dr iv er . z Print a configuration page to check that the unit is present. Job did not duple x [...]

Chapter 5 Problem Solving 212 Determining Printer Problems No En velopes are f ed into the printer z Mak e sure you are not o v er loading the en v elope f eeder . z When loading the en velopes , be sure to push them all the wa y down to touch the rollers . Printer does not recognize the Optional En velope F eeder . z T u rn the pr inter off , remo[...]

Chapter 5 Problem Solving 213 Determining Printer Problems Disk is write protected. DISK IS WRITE PROTECTED F onts and f or ms cannot be stored on the disk when the disk is write protected. Use the Windows-based HP JetAdmin utility or the Macintosh-based HP LaserJet Utility to download the f ont. Attempted to use a disk-resident f ont, b ut the pri[...]

Chapter 5 Problem Solving 214 Determining Printer Problems The job prints in Cour ier (the printer’ s default f ont) instead of the f ont y ou requested. z The requested typef ace is not a vailab le in the pr inter or is not present on the disk. Use a f ont download utility to do wnload the desired f ont. z F onts downloaded to memory are lost wh[...]

Chapter 5 Problem Solving 215 Determining Printer Problems A PS error page pr ints. Mak e sure the pr int job is a PS job . Chec k to see whether your software e xpected you to send a setup or PS header file to the printer . Check the printer setup in your softw are application to ensure that the printer is selected. Check cab le connections to ens[...]

Chapter 5 Problem Solving 216 Determining Printer Problems Software is selecting the wrong por t. Chec k y our operating system’ s por t settings to be sure the print job is being sent to the correct por t (f or e xample, LPT1). Printer por t problem Chec k that your computer’ s por t is configured and w or king properly . One w a y to check th[...]

Chapter 5 Problem Solving 217 Determining Printer Problems Macintosh Problem Solving The Macintosh computer is not communicating with the printer . z Mak e sure the pr inter’ s control panel displa ys READY . z Mak e sure the correct pr inter driver is selected in the Chooser . (There will be an icon beside the name.) z If the printer resides on [...]

Chapter 5 Problem Solving 218 Determining Printer Problems The print job is not sent to the desired printer . Another printer with the same or similar name might hav e receiv ed the pr int job . V erify that the pr inter name matches the name selected in the Chooser (page 219 ). The print job has incorrect f onts. z If y ou are printing an .EPS fil[...]

Chapter 5 Problem Solving 219 Determining Printer Problems Selecting an alternate PPD 1. Open the Chooser from the Apple menu. 2. Clic k the LaserWriter icon. 3. If y ou are on a network with multiple zones , select the zone in the AppleT alk Zones bo x where the printer is located. 4. Clic k the pr inter name y ou want to use in the Select a P ost[...]

Chapter 5 Problem Solving 220 Determining Printer Problems Renaming the Printer If y ou are going to rename the pr inter , do this bef ore selecting the pr inter in the Chooser . If you rename the printer after selecting it in the Chooser , you will ha ve to go back into the Chooser and reselect it. Use the Set Printer Name f eature in the HP Laser[...]

Chapter 5 Problem Solving 221 Determining Printer Problems Communicating with an Optional HP JetDirect 600N Print Server If the printer contains an optional HP JetDirect inter nal print ser v er , and you cannot communicate with the printer ov er the networ k, v er ify operation of the print ser ver . Check the JetDirect Configuration P age f or th[...]

Chapter 5 Problem Solving 222 Determining Printer Problems z Chec k the JetDirect Configuration P age f or a LOSS OF CARRIER error message. This message also indicates that the card did not link to the network. Note The HP JetDirect 10/100Base-TX print ser ver ma y require up to 10 seconds to estab lish a link to the network. If the print ser ver f[...]

Chapter 5 Problem Solving 223 Determining Printer Problems 1. Remov e the HP JetDirect 10/100TX pr int ser v er . 2. Use jumpers P1, P2, and P3 to manually configure the print ser v er f or either 10 or 100 Mb per second link speed, and Full-duple x or Half-duple x operation according to the tab le below . Continued on ne xt page .[...]

Chapter 5 Problem Solving 224 Determining Printer Problems Continued on ne xt page . Operation J umper P1 Jumper P2 Jumper P3 A utonegotiation Enabled AU TO 100 Half-duplex <not A uto> 100 H 100 Full-duplex <not A uto> 100 <not H> 10 Half-duplex <not A uto> <not 100> H 10 Full-duplex <not A uto> <not 100> &[...]

Chapter 5 Problem Solving 225 Determining Printer Problems Continued on ne xt page .[...]

Chapter 5 Problem Solving 226 Determining Printer Problems 3. Reinstall the print ser ver . 4. V erify that the configuration of the connecting network de vice (such as a 10/100TX network s witch) matches . F or e xample , to set the print ser v er f or 100TX Full-duple x operation, the por t on the network s witch must also be set f or 100TX Full-[...]

Chapter 5 Problem Solving 227 Checking the Printer’s Configuration Checking the Printer’ s Configuration F rom the pr inter’ s control panel, y ou can pr int pages that giv e details about the printer and its current configuration. The f ollowing inf or mation pages are described here: z Configuration P age z Menu Map z PCL or PS F ont List F[...]

Chapter 5 Problem Solving 228 Checking the Printer’s Configuration Configuration Page Use the configuration page to vie w current printer settings, to help troub leshoot pr inter prob lems, or to v er ify installation of optional accessories, such as memor y (DIMMs), input and output paper handling de vices, and printer languages. Note If an HP J[...]

Chapter 5 Problem Solving 229 Checking the Printer’s Configuration Configuration Page 1. Printer Inf ormation lists the ser ial n umber , HP JetSend IP addresses, page counts, and other inf or mation f or the printer . 2. Event Log lists the number of entries in the log, the maximum number of entries vie wab le, and the last three entries. 3. Ins[...]

Chapter 5 Problem Solving 230 Checking the Printer’s Configuration 4. Memory lists the pr inter memor y , PCL Dr iv er W ork Space (D WS), and I/O b uff er ing and resource sa ving inf or mation. 5. Security lists the status of the printer’ s control panel lock, control panel pass word, and disk drive . 6. P aper T ra ys and Options lists the s[...]

Chapter 5 Problem Solving 231 Checking the Printer’s Configuration Menu Map T o see the current settings f or the menus and items a vailab le in the control panel, print a control panel menu map: 1. Press M ENU repeatedly until INFORMATION MENU appears . 2. Press I TEM repeatedly until PRINT MENU MAP appears . 3. Press S ELECT to print the menu m[...]

Chapter 5 Problem Solving 232 Checking the Printer’s Configuration PCL or PS Font List Use the f ont lists to see which f onts are currently installed in the printer . (The f ont lists also show which f onts are resident on an optional hard disk or flash DIMM.) T o print a PCL or PS font list: 1. Press M ENU repeatedly until INFORMATION MENU appe[...]

Chapter 5 Problem Solving 233 Checking the Printer’s Configuration z Font # is the number used to select f onts from the pr inter’ s control panel (not the software application). Do not confuse the f ont # with the f ont ID , described below . The n umber indicates the DIMM slot where the f ont is stored. z SOFT : Downloaded f onts, which sta y[...]

Chapter 5 Problem Solving 234 Checking the Printer’s Configuration File Directory Page 1. Disk Inf ormation indicates the disk model number , serial number , capacity , a vailab le free space, and whether y ou ma y wr ite to the disk. 2. File Size column lists the size of each file under the Director y/File Name column. If a director y is listed [...]

Chapter 5 Problem Solving 235 Checking the Printer’s Configuration Event Log Page 1. Current P age Count lists the number of printed pages from the printer . 2. Number indicates the order in which the errors occurred. The last error to occur has the highest number . 3. Err or lists the inter nal error code f or each error . 4. Pa g e C o u n t in[...]

Chapter 6 Service and Support 236 Overview 6 Service and Support Overview z He wlett-P ackard limited w arranty statement z Limited W arranty f or T oner Car tr idge Lif e z HP Software License T er ms z W orldwide Sales and Ser vice Offices[...]

Chapter 6 Service and Support 237 Hewlett-Packard limited warranty statement Hewlett-Packar d limited warranty statement 1. HP warr ants HP hardware , accessories, and supplies against def ects in materials and wor kmanship f or the per iod specified abov e. If HP receiv es notice of such def ects during the warranty period, HP will, at its option,[...]

Chapter 6 Service and Support 238 Hewlett-Packard limited warranty statement 6. W arranty does not apply to def ects resulting from (a) improper or inadequate maintenance or calibration, (b) softw are, interf acing, par ts or supplies not supplied b y HP , (c) unauthorized modification or misuse , (d) operation outside of the pub lished en vironmen[...]

Chapter 6 Service and Support 239 Hewlett-Packard limited warranty statement Service During and After the W arranty Period z If printer hardware f ails during the warranty period, contact an HP- authorized ser vice or suppor t pro vider . (See the HP Suppor t pages at the front of this user guide.) z If printer hardware f ails after the wa rranty p[...]

Chapter 6 Service and Support 240 Limited Warranty for Toner Cartridge Life Limited W arranty for T oner Cartridge Life Note The warr anty below applies to the toner car tridge that came with this printer . This warr anty supersedes all pre vious warr anties (7/19/96). HP toner car tridges are warr anted to be free from def ects in mater ials and w[...]

Chapter 6 Service and Support 241 Limited Warranty for Toner Cartridge Life IN NO EVENT SHALL HEWLETT -P ACKARD COMP ANY BE LIABLE FOR ANY INCIDENT AL, CONSEQUENTIAL, SPECIAL, INDIRECT , PUNITIVE, OR EXEMPLAR Y D AMA GES OR LOST PROFITS FR OM ANY BREA CH OF THIS W ARRANTY OR O THER WISE. How do I return the faulty cartridg e? In the e v ent the car[...]

Chapter 6 Service and Support 242 HP Software License Terms HP Software License T erms A TTENTION: USE OF THE SOFTW ARE IS SUBJECT T O THE HP SOFTW ARE LICENSE TERMS SET FOR TH BELO W . USING THE SOFTW ARE INDICA TES Y OUR A CCEPT ANCE OF THESE LICENSE TERMS. IF Y OU DO NO T A C CEPT THESE LICENSE TERMS, Y OU MA Y RETURN THE SOFTW ARE FOR A FULL RE[...]

Chapter 6 Service and Support 243 HP Software License Terms Copies and Adaptations Y ou ma y only mak e copies or adaptations of the Softw are for archiv al pur poses or when cop ying or adaptation is an essential step in the authorized Use of the Software . Y ou must reproduce all cop yr ight notices in the original Software on all copies or adapt[...]

Chapter 6 Service and Support 244 HP Software License Terms T ermination HP ma y ter minate y our license upon notice f or f ailure to comply with an y of these License T e rms. Upon ter mination, y ou must immediately destro y the Software , together with all copies , adaptations, and merged por tions in an y fo r m . Expor t Requirements Y ou ma [...]

245 W orldwide Sales and Service Offices Note Bef ore calling an HP Sales and Ser vice office, be sure to contact the appropriate Customer Suppor t Center number listed in the “HP Suppor t” section. Products should not be retur ned to these offices . Product retur n inf or mation is also a v ailable through the appropriate Customer Suppor t Cen[...]

246 B-1200 Brussels Phone: (32) (2) 778-31-11 F ax: (32) (2) 763-06-13 Brazil Edisa He wlett-P ac kard SA Alameda Rio Negro 750 06454-050 Alpha ville - Bar ueri-SP Phone: (55) (11)- 7296-8000 Canada Hewlett-Packard ( Canada ) Ltd. 17500 T rans Canada Hi g hwa y South Service Road Kirkland, Québec H9J 2X8 Phone: ( 1 ) ( 514 ) 697-4232 Fax: ( 1 ) ( [...]

247 Czech Republic He wlett-P ackard s. r . o . Nov odvorská 82 CZ-14200 Praha 4 Phone: (42) (2) 613-07111 F ax: (42) (2) 471-7611 Denmark He wlett-P ackard A/S K ongev ejen 25 DK-3460 Birkerø d Denmark Phone: (45) 3929 4099 F ax: (45) 4281-5810 Far East Region He wlett-P ackard Asia P acific Ltd. 17-21/F Shell T ower , Times Square 1 Matheson St[...]

248 Germany He wlett-P ackard GmbH Herrenberger Strasse 130 71034 Böb lingen Phone: (49) (180) 532-6222 (49) (180) 525-8143 F ax: (49) (180) 531-6122 Greece He wlett-P ackard Hellas 62, Kifissias A ven ue GR-15125 Maroussi Phone: (30) (1) 689-6411 F ax: (30) (1) 689-6508 Hungary He wlett-P ackard Mag yarország Kft. Erzsébet királyné útja 1/c.[...]

249 F ax: (81) (3) 3335-8338 Hardware Repair Center: Phone: (81) (4) 7355-6660 F ax: (81) (4) 7352-1848 Korea He wlett-P ackard K orea 25-12, Y oido-dong, Y oungdeungpo-ku Seoul 150-010 Phone: (82) (2) 769-0114 F ax: (82) (2) 784-7084 Hardware Repair Center: Phone: (82) (2) 3270-0700 (82) (2) 707-2174 (DeskJet) (82) (2) 3270-0710 (Hardware) Extende[...]

250 NL-1180 AR Amstelv een Phone: (31) (020) 606-87-51 F ax: (31) (020) 547-7755 New Zealand He wlett-P ackard (NZ) Limited P or ts of A uckland Building Princes Wharf, Qua y Street P .O . Bo x 3860 A uc kland Phone: (64) (9) 356-6640 F ax: (64) (9) 356-6620 Hardware Repair Center and Extended W arranty Suppor t: Phone: (64) (9) 0800-733547 Custome[...]

251 Phone: (65) 272-5300 Extended W arranty Suppor t: Phone: (65) 272-5333 Spain He wlett-P ackard Española, S .A. Carretera de la Coruña km 16.500 E-28230 Las Rozas, Madrid Phone: (34) (1) 626-1600 F ax: (34) (1) 626-1830 Sweden He wlett-P ackard Sv erige AB Skalholtsgatan 9 S-164 97 Kista Phone: (46) (8) 444-2000 F ax: (46) (8) 444-2666 Switzer[...]

252 Customer Inf or mation Center : Phone: (66) (2) 661-3900 e xt. 3211 F ax: (66) (2) 661-3943 T urkey He wlett-P ackard Company Bilgisa y ar V e ölçüm Sistemler i AS 19 Ma yis Caddesi Nov a Baran Plaza Kat: 12 80220 Sisli-Istanb ul Phone: (90) (212) 224-5925 F ax: (90) (212) 224-5939 United Kingdom He wlett-P ac kard Ltd. Cain Road Brac knell [...]

Appendix A Specifications 253 Overview A Specifications Overview This appendix includes: z P aper Specifications z Printer Specifications[...]

Appendix A Specifications 254 Paper Specifications Paper Specifications HP LaserJet printers produce excellent print quality . This printer accepts a v ari ety of media, such as cut-sheet paper (including recycled paper), en ve lopes, labels , transparencies , and custom-size paper . Proper ties such as weight, g rain, and moisture content are impo[...]

Appendix A Specifications 255 Paper Specifications requirements specified in this user guide and in the HP LaserJet Printer F amily P aper Specification Guide. (T o order the guide, see page 36 .) Alwa ys test paper bef ore purchasing a large quantity . CA UTION Using paper outside HP specifications ma y cause problems f or the printer , requiring [...]

Appendix A Specifications 256 Paper Specifications Supported Sizes of Paper for Input and Output T ra y or Bin Capacity P aper W eight Tr a y 1 (multipur pose) up to 100 sheets z P aper sizes: Letter , ISO A4, Ex ecutiv e, A5, Legal, 11 x 17, ISO A3, JIS B5, JIS B4, JP ostD z Custom sizes: Minimum: 3.67 x 7.5 in. (93 x 191 mm) Maximum: 11.7 x 17.7 [...]

Appendix A Specifications 257 Paper Specifications T ra y 2 and Optional 2 x 500-sheet Input T ra y (T ra y 4) up to 500 sheets P aper siz es: Letter , ISO A4, Legal, JIS B4 16 to 28 lb (60 to 105 g/m 2 ) T ra y 3 and Optional 2 x 500-sheet Input T ra y (T ra y 5) up to 500 sheets P aper siz es: Letter , ISO A4, Legal, JIS B4, ISO A3, 11 x 17 16 to[...]

Appendix A Specifications 258 Paper Specifications 5-bin Mailbo x with Stapler and Multibin Mailbo x (8 bins) up to 250 sheets per bin P aper sizes: Letter , ISO A4, Legal, JIS B4, ISO A3, 11 x 17, en velopes , transparencies, labels Note : En ve lopes, transparencies , and labels are only suppor ted in the left output bin. The staple bin only supp[...]

Appendix A Specifications 259 Paper Specifications Supported T ypes of Paper The printer suppor ts the f ollowing types of paper : z plain z preprinted z letterhead z transparency z prepunched z labels z bond z recycled z color z card stoc k z rough z user-defined (5 types)[...]

Appendix A Specifications 260 Paper Specifications Guidelines for Using Paper F or best results, use con v entional 20 lb (75 g/m 2 ) paper . Make sure the paper is of good quality , and free of cuts, nicks , tears, spots , loose par ticles , dust, wrinkles, v oids, and curled or bent edges. If y ou are unsure what type of paper you are loading (su[...]

Appendix A Specifications 261 Paper Specifications Note Do not use letterhead paper that is printed with low-temperature inks , such as those used in some types of ther mogr aph y . Do not use raised letterhead. The printer uses heat and pressure to fuse toner to the paper . Make sure that any colored paper or preprinted f or ms use inks that are c[...]

Appendix A Specifications 262 Paper Specifications Paper W eight Equivalence T able Use this tab le to deter mine appro ximate equiv alent points in weight specifications other than U .S. bond w eight. F or e xample, to determ ine the equiv alent of 20 lb U .S. bond weight paper in U .S . cov er weight, locate the bond weight (in ro w 3, second col[...]

Appendix A Specifications 263 Paper Specifications 22 56 31 38 46 51 81 81 24 60 33 41 50 55 90 90 27 68 37 45 55 61 100 100 28 70 39 49 58 65 105 105 32 80 44 55 67 74 120 120 34 86 47 58 71 79 128 128 36 90 50 62 75 83 135 135 .18 39 100 55 67 82 91 148 148 .19 42 107 58 72 87 97 157 157 Paper W eight Equivalence (continued) U .S. Po s t Car d a [...]

Appendix A Specifications 264 Paper Specifications a. U.S. Post Card measurements are approximate. Use for reference only. .20 43 110 60 74 90 100 163 163 .23 47 119 65 80 97 108 176 176 53 134 74 90 110 122 199 199 Paper W eight Equivalence (continued) U .S. Po s t Car d a thic k- ness (mm) U .S. Bond W eight (lb) U .S. Te x t / Book We i g h t (l[...]

Appendix A Specifications 265 Paper Specifications Labels Note F or best results, use T ra y 1 and the Left Output Bin. CA UTION T o a v oid damaging the pr inter , use only labels recommended f or use in laser printers. Ne v er print on the same sheet of labels more than once. Label Construction When selecting labels, consider the quality of each [...]

Appendix A Specifications 266 Paper Specifications T ransparencies Note F or best results, use T ra y 1 and the Left Output Bin. CA UTION T ransparencies used in the printer must be ab le to withstand 392° F (200° C), the pr inter’ s maximum temper ature. T o av oid damaging the printer , use only transparencies recommended f or use in laser pr[...]

Appendix A Specifications 267 Paper Specifications Envelopes Note F or best results, use the Left Output Bin. Envelope Construction En v elope constr uction is critical. Env elope fold lines can v ar y considerab ly , not only between man uf acturers, b ut also within a bo x from the same manuf acturer . Successful pr inting on en v elopes depends [...]

Appendix A Specifications 268 Paper Specifications If y ou do not hav e an optional env elope f eeder , print env elopes from T ra y 1, see page 111 . T o pr int en velopes with the optional en velope f eeder , see page 107 . If en velopes wrinkle, try opening the left output bin.[...]

Appendix A Specifications 269 Paper Specifications Envelopes with Double-Side-Seams Doub le-side-seam constr uction has v er tical seams at both ends of the en ve lope rather than diagonal seams. This style ma y be more likely to wrinkle. Be sure the seam e xtends all the wa y to the cor ner of the en v elope as illustrated belo w . Envelopes with [...]

Appendix A Specifications 270 Paper Specifications Envelope Margins The f oll o wing ta b le gi v es typical address margins f or a Commercial #10 or DL e n v elop e . Note F or the best p r int qualit y , position margins no closer than 0.6 inch (1 5 millimeters) from the edges of the e n v elop e . Envelope Storage Proper sto r age of e n v elope[...]

Appendix A Specifications 271 Paper Specifications Car d Stock and Heavy Paper Note F or best results, use the Standard Output Bin. Many types of card stoc k can be pr inted from T ra y 1, including postcards. Some card stoc k perf or ms better than others because its construction is better suited f or f eeding through a laser printer . F or optimu[...]

Appendix A Specifications 272 Paper Specifications Car d Stock Construction z Smoothness: 36-53 lb (135-199 g/m 2 ) card stoc k should ha ve a smoothness rating of 100-180 Sheffield. 16-36 lb (60-135 g/m 2 ) card stock should ha ve a smoothness r ating of 100-250 Sheffield. z Construction: Card stock should lie flat with less than 0.2 inch (5 milli[...]

Appendix A Specifications 273 Printer Specifications Printer Specifications Physical Dimensions Continued on ne xt page . 35 in. (889 mm) 46.75 in. (1187 mm) 11.5 in. (292 mm) 14.5 in. (368 mm)[...]

Appendix A Specifications 274 Printer Specifications Continued on ne xt page . 13.75 in. (350 mm) 29.5 in. (749 mm) 11.5 in. (292 mm)[...]

Appendix A Specifications 275 Printer Specifications Printer W eight (without toner cartridge) z HP LaserJet 8000 and 8000 N printers: 48 kg (106 lbs) z HP LaserJet 8000 DN pr inter : 51 kg (113 lbs) 35 in. ( 889 mm) 14.5 in. (368 mm) 66.25 in. (1683 mm) 19.5 in. (485 mm) 33 in. (838 mm) 48.4 in. (1 229 mm )[...]

Appendix A Specifications 276 Printer Specifications Environmental Specifications Printer State P ower Consumption (avera ge , in watts, base unit) P ower Consumption (avera ge , in watts, fully configured unit) Printing (100-127V units) (220-240V units) 500 W atts 505 W atts 550 W atts 530 W atts Standb y (100-127V units) (220-240V units) 135 W at[...]

Appendix A Specifications 277 Printer Specifications a. Specifications are for the LaserJet 8000 (C4085A) b . Print speed is 24 ppm P ower Requirements (Acceptable Line V oltage) 100-127 V olt (+/- 10%) 50-60 Hz (+/- 2 Hz) 220-240 V olt (+/- 10%) 50 Hz (+/- 2 Hz) 220 V olt (+/- 10%) 60 Hz (+/- 2 Hz) Acoustic Emissions (Per ISO 9296) a Operating (Pr[...]

Appendix A Specifications 278 Printer Specifications General Specifications Operating temperature 50-91 ° F (10-32.5 ° C) Relativ e Humidity 20-80% Speed, in pages per minute (ppm) 24 ppm Expandab le Memor y Up to 192 MB total, combining standard and accessor y memor y DIMMs.[...]

Appendix B Control Panel Menus 279 Overview B Control Panel Menus Overview Y ou can perf or m most routine printing tasks from the computer through the printer dr iv er or software application. This is the most con venient w a y to control the printer , and will ov err ide the printer’ s control panel settings. See the help files associated with [...]

Appendix B Control Panel Menus 280 Overview Additional menu items can appear in the control panel, depending on the options currently installed in the printer . See page 231 to print a control panel menu map . This appendix includes: z Inf or mation Menu z P aper Handling Menu z Print Quality Menu z Printing Menu z Configuration Men u z I/O Menu z [...]

Appendix B Control Panel Menus 281 Information Menu Information Menu This menu contains printer inf or mation pages that giv e details about the printer and its configuration. T o print an information page, scroll to the desired page and press S ELECT . . Item Explanation PRINT MENU MAP The menu map sho ws the la y out and current settings of the c[...]

Appendix B Control Panel Menus 282 Information Menu PRINT FILE DIRECTORY This item appears only when a mass storage de vice (such as an optional flash DIMM or hard disk) containing a recognized file system is installed in the printer . The file director y sho ws inf or mation f or all installed mass storage de vices. F or more information, see page[...]

Appendix B Control Panel Menus 283 Paper Handling Menu Paper Handling Menu When paper handling settings are correctly configured through the control panel, y ou can pr int b y choosing the type and size of paper from the printer driver or softw are application. F or more inf or mation, see page 134 . Some items in this menu (such as duple x and man[...]

Appendix B Control Panel Menus 284 Paper Handling Menu TRAY 1 MODE= FIRST FIRST CASSETTE Deter mine ho w the pr inter will use T ra y 1. FIRST: If paper is loaded in T ra y 1, the pr inter will pull paper from that tra y first. CASSETTE: A paper size m ust be assigned to T ra y 1 using the TRAY 1 SIZE option (the ne xt item in this menu when TRAY 1[...]

Appendix B Control Panel Menus 285 Paper Handling Menu TRAY 4 TYPE= PLAIN F or suppor ted paper types, see page 256 . This item appears only when a f our th paper tr a y is installed. Set the v alue to correspond with the paper type currently loaded in T ra y 4. TRAY 5 TYPE= PLAIN F or suppor ted paper types, see page 256 . This item appears only w[...]

Appendix B Control Panel Menus 286 Paper Handling Menu DUPLEX=OFF OFF ON This item appears only when an optional duple x er is installed. Set the v alue to ON to print on both sides (duple x) or OFF to pr int on one side (simplex) of a sheet of paper . F or more inf or mation, see page 102 . BINDING= LONG EDGE LONG EDGE SHORT EDGE This item appears[...]

Appendix B Control Panel Menus 287 Print Quality Menu Print Quality Menu Some items in this menu can be accessed from a softw are application, or from the printer dr iv er (if the appropriate dr iv er is installed). Pr inter driv er and software application settings o v erride control panel settings. F or more inf or mation, see page 125 . Item V a[...]

Appendix B Control Panel Menus 288 Print Quality Menu RET=MEDIUM OFF LIGHT MEDIUM DARK Use the printer’ s Resolution Enhancement technology (REt) setting to produce print with smooth angles, cur v es, and edges. All print resolutions, including F astRes 1200, benefit from REt. Note It is best to change the REt setting from the printer dr iv er or[...]

Appendix B Control Panel Menus 289 Print Quality Menu TONER DENSITY=3 1 2 3 4 5 Lighten or darken the print on the page by changing the toner density setting. The settings range from 1 (light) to 5 (dark), but the def ault setting of 3 usually produces the best results. Use a low er toner density setting to sa ve toner . Note It is best to change t[...]

Appendix B Control Panel Menus 290 Printing Menu Printing Menu Some items in this menu can be accessed from a softw are application, or from the pr inter driver (if the appropriate dr iv er is installed). Pr inter driv er and software application settings ov err ide control panel settings . F or more inf or mation, see page 125 . Item V alues Expla[...]

Appendix B Control Panel Menus 291 Printing Menu UNIT OF MEASURE=INCHES (110V printers) or MILLIMETERS (220V printers) INCHES MILLIMETERS This item appears only when CONFIGURE CUSTOM PAPER=YES . Select the unit of measurement f or the custom paper size . X DIMENSION= 11.7 INCHES (110V printers) or 297 MILLIMETERS (220V printers) For supported paper[...]

Appendix B Control Panel Menus 292 Printing Menu ORIENTATION= PORTRAIT PORTRAIT LANDSCAPE Deter mine the def ault orientation of pr int on the page. Note It is best to set the page orientation from the pr inter driver or software application. (Driv er and software settings ov err ide control panel settings .) FORM=60 LINES (110V printers) or 64 LIN[...]

Appendix B Control Panel Menus 293 Printing Menu PCL FONT PITCH= 10.00 0.44 to 99.99 This item might not appear , depending on the f ont selected. Press - V ALUE + once to change setting b y increments of .01 f or pitch, or hold down - V ALUE + to scroll b y increments of 1. PCL FONT POINT SIZE=12.00 4.00 to 999.75 This item might not appear , depe[...]

Appendix B Control Panel Menus 294 Printing Menu WIDE A4=NO NO YES The Wide A4 setting changes the number of char acters that can be printed on a single line of A4 paper . NO : Up to 78 10-pitch characters can be printed on one line. YES : Up to 80 10-pitch characters can be printed on one line. APPEND CR TO LF= NO NO YES Select YES to append a car[...]

Appendix B Control Panel Menus 295 Configuration Menu Configuration Menu Items in this menu aff ect the pr inter’ s beha vior . Configure the pr inter according to y our pr inting needs . Item V alues Explanation POWERSAVE= 1 HOUR OFF 15 MINUTES 30 MINUTES 1 HOUR 2 HOURS 3 HOURS Set the printer to enter P ower Sa v e after it has been idle f or a[...]

Appendix B Control Panel Menus 296 Configuration Menu PERSONALITY= AUTO AUTO PCL PS Select the def ault printer language (personality). P ossible v alues are deter mined b y which valid languages are installed in the printer . Nor mally y ou should not change the printer language (the def ault is AUTO ). If y ou change it to a specific pr inter lan[...]

Appendix B Control Panel Menus 297 Configuration Menu RESOURCE SAVE= OFF OFF ON AUTO This item dedicates printer memor y to sa v e each language’ s per manent resources. (Y ou might need to add memor y to the printer in order for this item to appear .) The amount of memor y set aside can be diff erent f or each installed language. Some languages [...]

Appendix B Control Panel Menus 298 Configuration Menu PCL MEMORY= 400K 0K and up (This v alue depends on the amount of installed memor y .) This item appears only when RESOURCE SAVE=ON . Select the amount of memor y used f or saving PCL resources . Printer default is the minim um amount of memory needed to perf or m resource sa ving f or PCL. Press[...]

Appendix B Control Panel Menus 299 Configuration Menu CLEARABLE WARNINGS=JOB JOB ON Set the amount of time that a clearab le warning is displa y ed on the pr inter’ s control panel. JOB : W ar ning messages displa y on the control panel until the end of the job from which the y were generated. ON : W ar ning messages displa y on the control panel[...]

Appendix B Control Panel Menus 300 Configuration Menu RAM DISK=OFF OFF ON AUTO This item deter mines ho w the RAM disk is configured. This item appears only if there is no optional hard disk installed and the printer has at least 12 MB of memor y . OFF : The RAM disk is disab led. ON : The RAM disk is enab led. Configure the amount of memor y to be[...]

Appendix B Control Panel Menus 301 Configuration Menu JAM RECOVERY= AUTO AUTO ON OFF This item deter mines ho w the pr inter beha v es when a paper jam occurs. AUTO : The printer automatically selects the best mode for printer jam recov er y (usually ON ). This is the def ault setting. ON : The printer automatically repr ints pages after a paper ja[...]

Appendix B Control Panel Menus 302 I/O Menu I/O Menu Items in the I/O (input/output) Menu aff ect the communication between the printer and the computer . Item V alues Explanation I/O TIMEOUT=15 5 to 300 Select the I/O timeout period in seconds. (I/O timeout ref ers to the time, measured in seconds , that the printer waits bef ore ending a pr int j[...]

Appendix B Control Panel Menus 303 I/O Menu I/O BUFFER=AUTO AUTO ON OFF Allocate memor y f or I/O b uff er ing. AUTO : The printer automatically reser v es memor y f or I/O b uff er ing. Additional configurations are not required and the I/O BUFFER SIZE menu item does not appear . ON : The I/O BUFFER SIZE item appears (see belo w). Specify the amou[...]

Appendix B Control Panel Menus 304 I/O Menu PARALLEL HIGH SPEED=YES YES NO Select the speed at which data is transmitted to the printer . YES : The printer accepts fa ster parallel communications used f or connections with ne wer computers. NO : The printer accepts slower par allel communications used f or connections with older computers. PARALLEL[...]

Appendix B Control Panel Menus 305 EIO Menu (8000 N/8000 DN) EIO Menu (8000 N/8000 DN) EIO (enhanced input/output) Menus depend on the par ticular accessor y product installed in an EIO slot of the printer . If the pr inter contains an HP JetDirect print ser v er EIO card, y ou can configure basic networking parameters using the EIO Men u. These an[...]

Appendix B Control Panel Menus 306 EIO Menu (8000 N/8000 DN) ETALK=ON ON OFF Select whether the Apple EtherT alk protocol stac k is enab led (on) or disabled (off). CFG NOVELL=NO NO YES NO : The IPX/SPX Menu is not accessib le. YES : The IPX/SPX Menu appears . In the IPX/SPX Menu, y ou can specify the frame type parameter used on y our network. The[...]

Appendix B Control Panel Menus 307 EIO Menu (8000 N/8000 DN) CFG TCP/IP=NO NO YES NO : The TCP/IP Menu is not accessib le . YES : The TCP/IP Menu appears . In the TCP/IP Menu, y ou can specify BOOTP=YES f or TCP/IP parameters to be automatically loaded from a bootp or DHCP ser v er when the printer is tur ned on. If y ou specify BOOTP=NO , you can [...]

Appendix B Control Panel Menus 308 Resets Menu Resets Menu Use this menu with caution. Y ou can lose buff ered page data or pr inter configuration settings when y o u select these items . Only reset the printer under the f ollowing circumstances: z Y ou want to restore the printer’ s def ault settings. z Communication betw een the pr inter and co[...]

Appendix B Control Panel Menus 309 Resets Menu RESET ACTIVE I/O CHANNEL This item perf or ms a simple reset and clears the input and output b uff ers (f or the activ e I/Os only). Resetting memor y during a pr int job can result in data loss. RESET ALL I/O CHANNELS This item perf or ms a simple reset and clears the input and output b uff ers f or a[...]

Appendix C Printer Memory and Expansion 310 Overview C Printer Memory and Expansion Overview The printer has three dual in-line memor y module (DIMM) slots f or upgrading with: z More printer memor y . DIMMs are a v ailable in 4, 8, 16, 32, and 64 MB , f or a maximum of 192 MB . z Flash memor y DIMMs, a vailab le in 2 and 4 MB . Unlike standard pri[...]

Appendix C Printer Memory and Expansion 311 Overview z Other DIMM-based printer languages and pr inter options. Note Single in-line memor y modules (SIMMs) used on pre vious HP LaserJet printers are not compatible with this printer . Y ou might want to add more memory to the pr inter if y ou often pr int comple x gr aphics or PS documents, print wi[...]

Appendix C Printer Memory and Expansion 312 Installing Memory Installing Memory CA UTION Static electricity can damage dual in-line memor y modules (DIMMs). When handling DIMMs, either w ear an antistatic wrist strap or frequently touch the surf ace of the DIMM’ s antistatic pac kage, then touch bare metal on the printer . If y ou hav e not alrea[...]

Appendix C Printer Memory and Expansion 313 Installing Memory 3 Grasp the scre ws and pull the f o rmatter board out of the printer . Place it on a flat, non-conductiv e surf ace. 4 Remov e the DIMM from the antistatic pac kage. Hold the DIMM with fingers against the side edges and thumbs against the bac k edge. Align the notches on the DIMM with t[...]

Appendix C Printer Memory and Expansion 314 Installing Memory 6 Slide the f or matter board bac k into the printer and tighten the two screw s. 7 Plug in the pow er cord and connect all cables . T ur n the printer on. 6 7[...]

Appendix C Printer Memory and Expansion 315 Checking Memory Installation Checking Memory Installation F ollow this procedure to v er ify that DIMMs are installed correctly: 1. Chec k that the pr inter’ s control panel displa ys READY when the printer is tur ned on. If an error message appears, a DIMM might ha ve been incorrectly installed. Chec k[...]

Appendix C Printer Memory and Expansion 316 Adjusting Memory Settings Adjusting Memory Settings Resource Saving Resource Sa ving allows the printer to keep do wnloaded resources (per manent downloaded f onts, macros , or patter ns) in memor y when the printer language or resolution is changed. If y ou do not hav e an optional hard disk or flash DIM[...]

Appendix C Printer Memory and Expansion 317 Adjusting Memory Settings 3. Using a software application, do wnload all the f onts y ou w ant to use in the selected language. 4. Print a configuration page (page 228 ). The amount of memor y used b y the f onts is listed ne xt to the language. Round this figure up to the nearest 100 KB . (For e xample, [...]

Appendix C Printer Memory and Expansion 318 Adjusting Memory Settings I/O Buffering T o allo w the computer to continue wo r king without w aiting f or the pr int job to finish queuing, the printer uses a por tion of its memor y (an I/O b uffer) to hold jobs in progress . (If I/O buff er ing is off , no memor y is reser v ed for this function.) In [...]

Appendix C Printer Memory and Expansion 319 Adjusting Memory Settings Decreasing Page Processing T ime The Run Location Menu Item in the Configur ation Menu allo ws you to increase the speed at which printer instr uctions can be mo ved from memor y to the processor . See “ Configuration Men u ” on page 295 f or more inf or mation.[...]

Appendix C Printer Memory and Expansion 320 Installing EIO Cards/Mass Storage Installing EIO Car ds/Mass Storage T u rn off the pr inter bef ore installing the EIO cards or mass storage de vice. See the gr aphic below f or or ientation and location of the EIO cards or optional mass storage de vice, such as a hard disk. Use HP JetAdmin to delete fil[...]

Appendix D Printer Commands 321 Overview D Printer Commands Overview Most software applications do not require y ou to enter pr inter commands . See y our computer and software documentation to find the method f or enter ing printer commands, if needed. PCL PCL printer commands tell the pr inter which tasks to perf or m or which fonts to use. This [...]

Appendix D Printer Commands 322 Overview This appendix includes: z Understanding PCL Printer Command Syntax z Selecting PCL F onts z Common PCL Printer Commands Note The tab le at the end of this appendix contains commonly used PCL 5e commands (page 327 ). F or a complete listing and explanation of ho w to use PCL, HP-GL/2, and PJL commands, order [...]

Appendix D Printer Commands 323 Understanding PCL Printer Command Syntax Understanding PCL Printer Command Syntax Bef ore using printer commands, compare these characters: Many printer commands use the low ercase letter l (l) and the number one (1) , or the uppercase letter O (O) and the number z ero (0) . These characters ma y not appear on y our [...]

Appendix D Printer Commands 324 Understanding PCL Printer Command Syntax Combining Escape Sequences Escape sequences ma y be combined into one escape sequence string. There are three impor tant rules to f ollow when combining code: 1. The first two char acters after the ? character (the par ameter iz ed and group characters) m ust be the same in al[...]

Appendix D Printer Commands 325 Understanding PCL Printer Command Syntax Entering Escape Characters Printer commands alwa ys begin with the escape character (?) . The f ollowing tab le shows how the escape char acter can be entered from v ari ous DOS softw are applications. DOS Software Application Entry What Appears Lotus 1-2-3 and Symphony T ype [...]

Appendix D Printer Commands 326 Selecting PCL Fonts Selecting PCL Fonts Print a PCL Font List to vie w the command for each internal font (page 232 ). A sample section is shown belo w . Notice the tw o variab le bo x es f or symbol set and point size . These v ariables must be filled in or the printer will use def aults. F or e xample, if y ou want[...]

Appendix D Printer Commands 327 Common PCL Printer Commands Common PCL Printer Commands Function Command Options (#) Job Contr ol Commands Reset ?E n/a Number of Copies ?&l#X 1 to 999 2-sided/1-sided printing ?&l#S 0 = Simplex (1-sided) printing 1 = Duple x (2-sided) with long edge binding 2 = Duple x (2-sided) with shor t edge binding[...]

Appendix D Printer Commands 328 Common PCL Printer Commands P age Contr ol Commands P aper Source ?&l#H 0 = prints or ejects current page 1 = T ra y 2 2 = manual f eed, paper 3 = manual f eed, env elope 4 = T ra y 1 5 = T ra y 3 7 = auto select 8 = T ra y 4 20 = T ra y 5 21-69 = e xter nal tra ys Function Command Options (#)[...]

Appendix D Printer Commands 329 Common PCL Printer Commands P aper size ?&l#A 1 = Ex ecutive 2 = Letter 3 = Legal 25 = A5 6 = 11 x 17 24 = A6 26 = A4 27 = A3 44 = B6-JIS 45 = B5-JIS 46 = B4-JIS 71 = P ostcard (single) 72 = P ostcard (doub le) 80 = Monarch 81 = Commercial 10 90 = DL 91 = Inter national C5 100 = B5 101 = Custom Function Command O[...]

Appendix D Printer Commands 330 Common PCL Printer Commands P aper T ype ?&n# 5WdBond = Bond 6WdPlain = Plain 6WdColor = Color 7WdLabels = Labels 9WdRecycled = Recycled 11WdLetterhead = Letterhead 10WdCardstoc k = Cardstock 11WdPrepunched = Prepunched 11WdPreprinted = Prepr inted 13WdT ransparency = T ransparency #WdCustompaper type = Custom 1 [...]

Appendix D Printer Commands 331 Common PCL Printer Commands Horizontal Motion Inde x ?&k#H 1/120-inch increments (compresses pr int horizontally) V er tical Motion Inde x ?&l#C 1/48-inch increments (compresses print ver tically) Line Spacing ?&l#D # = lines per inch (1, 2, 3, 4, 5, 6, 12, 16, 24, 48) P erf oration Skip ?&l#L 0 = dis[...]

Appendix D Printer Commands 332 Common PCL Printer Commands Horizontal P osition (Decipoints) ?&a#H # = decipoint number (720 decipoints = 1 inch) Pr ogramming Hints End of Line Wrap ?&s#C 0 = Enab le 1 = Disab le Displa y Functions On ?Y n/a Displa y Functions Off ?Z n/a Language Selection Enter PCL Mode ?%#A 0 = Use pre vious PCL cursor p[...]

Appendix D Printer Commands 333 Common PCL Printer Commands Font Selection Symbol Sets 2 ?(# 8U = HP Roman-8 Symbol Set 10U = IBM La y out (PC-8) (code page 437) Def ault Symbol Set 12U = IBM La y out f or Europe (PC-850) (code page 850) 8M = Math-8 19U = Windows 3.1 Latin 1 9E = Windows 3.1 Latin 2 (commonly used in Easter n Europe) 5T = Windows 3[...]

Appendix D Printer Commands 334 Common PCL Printer Commands 1 For custom paper, replace “Custompapertype” with the name of the paper, and replace the “#” with the number of characters in the name, plus 1. 2 Order the PCL 5/PJL Technical Reference Documentation Package for symbol set charts or for more information (page 36 ). 3 The preferred[...]

Appendix D Printer Commands 335 Multibin Mailbox Commands Multibin Mailbox Commands Bef ore using these command strings, deter mine the de vice identification number of the m ultibin mailbo x by printing a configuration page . The de vice identification number is located under the heading Installed P ersonalities and Options. F or more inf or matio[...]

Appendix D Printer Commands 336 Multibin Mailbox Commands DMCMD The de vice management command changes the mailbo x mode f or the defined de vice . ASCIIHEX = “ asciihexrequest ” - This is the string that sends the command to change the mailbo x mode f or the de vice. The first ASCIIHEX command changes the mailbo x mode; the second ASCIIHEX com[...]

Appendix D Printer Commands 337 Multibin Mailbox Commands Example to switch to mailbox mode and turn the printer off and on @%12345X@PJL ORD = 10 @PJL JOB PASSWORD = 10 @PJL DMCMD ASCIIHEX = “0400070104010703030214020104” <CR><LF> @PJL DMCMD ASCIIHEX = “040006020501010301040105” <CR><LF> @PJL DEFAULT PASSWORD = 0 @PJ[...]

Appendix D Printer Commands 338 Multibin Mailbox Commands Example to switch to stacker mode and turn the printer off and on @%12345X@PJL ORD = 10 @PJL JOB PASSWORD = 10 @PJL DMCMD ASCIIHEX = “0400070104010703030214020101” <CR><LF> @PJL DMCMD ASCIIHEX = “040006020501010301040105” <CR><LF> @PJL DEFAULT PASSWORD = 0 @PJ[...]

Appendix D Printer Commands 339 Multibin Mailbox Commands Example to switch to separator mode turn the printer off and on @%12345X@PJL ORD = 10 @PJL JOB PASSWORD = 10 @PJL DMCMD ASCIIHEX = “0400070104010703030214020102” <CR><LF> @PJL DMCMD ASCIIHEX = “040006020501010301040105” <CR><LF> @PJL DEFAULT PASSWORD = 0 @PJL [...]

Appendix E Regulatory Information 340 Overview E Regulatory Information Overview z FCC Regulations z En vironmental Product Stew ardship z Saf ety Statements[...]

Appendix E Regulatory Information 341 FCC Regulations FCC Regulations This equipment has been tested and f ound to comply with the limits f or a Class B digital de vice, pursuant to P ar t 15 of the FCC rules. These limits are designed to provide reasonab le protection against har mful interf erence in a residential installation. This equipment gen[...]

Appendix E Regulatory Information 342 Environmental Product Stewardship Environmental Product Stewar dship Protecting the Environment He wlett-P ackard Company is committed to pro viding quality products in an en vironmentally-sound manner . The pr inter has been designed to minimiz e impacts on the en vironment. The printer design eliminates: Ozon[...]

Appendix E Regulatory Information 343 Environmental Product Stewardship The printer design reduces: Energ y Consumption Energ y usage drops from 500/505 (110V/220V units) watts (W) during printing to as little as 35/40 (110V/220V units) W while in low-pow er (P ow er Sav e) mode. This sa v es energ y without aff ecting the high perf or mance of the[...]

Appendix E Regulatory Information 344 Environmental Product Stewardship The design of the printer facilitates the recyc ling of: Plastics Plastic par ts ha v e mater ial identification markings, according to inter national standards, which enhance the ability to identify plastics f or proper disposition at the end of the printer’ s life . HP T on[...]

Appendix E Regulatory Information 345 Environmental Product Stewardship HP Car tridge Recyc ling Pr ogram information: Since 1990, the HP LaserJet T oner Car tr idge Recycling Progr am has collected more than twelv e million car tr idges that otherwise ma y hav e been discarded into landfills. Once a car tridge is retur ned, it is disassemb led and[...]

Appendix E Regulatory Information 346 Material Safety Data Sheet Material Safety Data Sheet The T o ner Car tridge/Dr um MSDS can be obtained b y calling the U .S. HP FIRST (F ax Inf or mation Retrie v al Suppor t T echnology) at (1) (800) 231-9300. Use Inde x number 7 f or a listing of the T oner Car tridge/Dr um Material/ Chemical Saf ety Data Sh[...]

Appendix E Regulatory Information 347 Environmental Conformity Environmental Conformity Plastics Plastic par ts ha v e material identification mar kings, according to inter national standards , which enhance the ability to identify plastics f or proper disposition at the end of the printer’ s life . The plastics used in the printer housing and ch[...]

Appendix E Regulatory Information 348 Environmental Conformity Printer and P ar ts Design f or recycling has been incor porated into the printer and its accessories. The number of materials has been kept to a minim um while ensuring proper functionality and high product reliability . Dissimilar materials hav e been designed to separate easily . F a[...]

Appendix E Regulatory Information 349 Declaration of Conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN45014 Manufacturer's Name: He wlett-P ac kard Company Manufacturer's Ad dress: 11311 Chinden Boulev ard Boise, Idaho 83714-1021, USA dec lares, that the product Pr oduct Name: HP LaserJet 8000, 8000 N, 8000 DN, HP [...]

Appendix E Regulatory Information 350 Declaration of Conformity EMC: CISPR 22:1993+A1 / EN 55022:1994 Class B 1 ) CISPR 22:1993+A1 / EN 55022:1994 Class A EN 50082-1:1992 IEC 801-2:1991 / prEN 55024-2:1992 - 4 kV CD , 8 kV AD IEC 801-3:1984 / prEN 55024-3:1991 - 3 V/m IEC 801-4:1988 / prEN 55024-4:1992 - 0.5 kV Signal Lines 1.0 kV P ow er Lines FCC[...]

Appendix E Regulatory Information 351 Declaration of Conformity the Low V oltage Directiv e 73/23/EEC The product was tested in a typical configur ation with He wlett-P ac kard P ersonal Computer Systems. This De vice complies with P ar t 15 of the FCC Rules . Operation is subject to the f ollowing two conditions: (1) this de vice ma y not cause ha[...]

Appendix E Regulatory Information 352 Declaration of Conformity USA Contact: Product Regulations Manager , He wlett-P ac kard Company , PO Bo x 15 Mail Stop 160, Boise, ID 83707-0015 (Phone: 208-396-6000)[...]

Appendix E Regulatory Information 353 Safety Statements Safety Statements Laser Safety Statement The Center f or De vices and Radiological Health (CDRH) of the U .S. F ood and Drug Administration has implemented regulations f or laser products manuf actured since A ugust 1, 1976. Compliance is mandator y f or products marketed in the United States [...]

Appendix E Regulatory Information 354 Safety Statements VCCI Statement (Japan) Korean EMI statement[...]

Appendix E Regulatory Information 355 Safety Statements Laser Statement for Finland LASER TUR V ALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APP ARA T HP LaserJet 8000, 8000 N, 8000 DN -laserkirjoitin on käyttäjän kannalta tur v allinen luokan 1 laser laite . Nor maalissa käytössä kirjoittimen suojak otelointi estää lasersäteen pääsyn lait[...]

Appendix E Regulatory Information 356 Safety Statements HP LaserJet 8000, 8000 N, 8000 DN -kirjoittimen sisällä ei ole käyttäjän huolletta vissa ole via kohteita. Laitteen saa a v ata ja huoltaa ainoastaan sen huoltamiseen k oulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta t[...]

357 A accessories 33 hard disk 35, 320 ordering 36 acoustic emission 277 AutoCAD printer driver 57 B bin left output 92 multibin mailbox 93 standard 90 C cable configuration 210 cleaning page 143 cleaning the printer 141 clearing paper jam 155 configuration description 29 configuration menu run location menu item 319 configuration page checking 227[...]

358 about 25 installing 312 verifying 315 dual in-line memory module See DIMMs duplexer paper jam 157 problem solving 211 E EIO installing 320 slots 28 EIO Menu (8000N/8000DN) 305 envelope specification 267– 270 envelope feeder 155 problem solving 211 size setting 283 type setting 283 environmental product stewardship 342– 349 escape character [...]

359 L label specification 265 laser statement for Finland 355 LEDs status interpretation 50 M Macintosh 62 LaserJet Utility 69 PPDs 69, 219 problem solving 217 maintenance cleaning page 143 cleaning the printer 141 manual feed 133 mass storage installing 320 memory about 25 adjusting settings 316 allocated to languages 316 decreasing page processin[...]

360 loading tray 1 76 loading tray 2 and 3 80 loading tray 4 84 multiple pages on one sheet 130 output left bin 92 multibin mailbox 93 standard bin 90 selecting by size and type 134 selecting output location 88 source 76 See also Tray paper handling menu 283 options 27 paper jam 153 2x500-sheet tray 151 duplexer 157 envelope feeder 155 fuser area o[...]

361 included 56 multiple pages on one sheet 130 obtaining most recent 57 PPD 219 PPDs 56 printing a watermark 127 RIP ONCE 126 saving setup information 126 selecting by size and type 134 printer language about 26 allocating memory 316 problem solving 186 checklist 188 common problems 191 Macintosh 217 network and I/O port 215 paper jam locations 14[...]

362 customizing 131 loading 76 manual feed 133 problem solving 199 Tray 2 and 3 loading 80 paper jam 150 Tray 4 2000-sheet input tray 84 paper jam 153 problem solving 201 tray 4 153 Tray 4 and 5 loading 80 paper jam 151 troubleshooting. See problem solving V VCCI statement (Japan) 354 W warranty statement 237 watermark 127 Web JetAdmin 71 web serve[...]