HP (Hewlett-Packard) A7818-IE002 manual

T echnical Reference And T roubleshooting Guide HP W orkstation x2100 Manufacturing P art Number : A7818-IE002 Edition E0502 © Copyright 2002 Hewlett-P ackard Company.[...]

2 Legal Notices The information contained in this document is subject to change without notice. Hewlett-P ackard makes no w arranty of any kind with regard to this material, including , but not limited to, the implied w arranties of merchantability and fitness for a particular purpose. Hewlett-P ackard shall not be liable for errors contained here[...]

Contents 3 1. System Overview W orkstation Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Internal And External Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Internal F eatures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Front P anel[...]

4 Contents MCH Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Accelerated Graphics P ort (AGP) Bus Interface . . . . . . . . . . . . . . . . . 40 Hub Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 RDRAM Interface . . . . . . . . . . . . . . . . [...]

Contents 5 IDE Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 IDE Primary Master Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Integrated USB Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Integrated I/O P orts . . . . . . . . .[...]

6 Contents system info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Boot Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Boot Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Order In Which [...]

Contents 7 VGA DB15 Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 LCD P anel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112 Rear P anel Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Keyboard And Mouse Connectors[...]

8 Contents Installing A Second Hard Disk Drive In An Internal Shelf . . . . . . . . . 135 Installing A Device In A Front Access Bay . . . . . . . . . . . . . . . . . . . . . . 136 Completing Mass Storage Device Installation . . . . . . . . . . . . . . . . . . . 138 IDE Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Contents 9 System Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152 7. Troubleshooting Y our W orkstation Case 1: No Activity At All . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156 Case 2: Monitor Is Blank, MaxiLife Is OK . . . . . . . . . . . . . . . . . . . . . . .158 Case 3: Bo[...]

10 Contents Recovering The BIOS (crisis mode) . . . . . . . . . . . . . . . . . . . . . . . . . . 177 System Board Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178 Using The HP Setup Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 First, Turn On Or Restart Y our W orkstation . . . . [...]

Contents 11 A. x2100 Service Information P arts and P art Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2[...]

12 Contents[...]

Chapter 1 13 1 System Overview This chapter provides detailed system specifications for the HP W orkstation x2100: • Introduces the system’s internal and external features • Lists the system’ s specifications and characteristic data • Provides a summary of the available documentation[...]

System Overview W orkstation Description Chapter 1 14 W orkstation Description The HP W orkstation x2100 is based on the ATX form factor . The following table provides an overview of the system. F eature Description System Board Dimensions: 12 in. X 9.6 in. in an Extended-ATX (E-A TX) package Processor Intel P entium 4 processor Socket 423 Cache Me[...]

System Overview W orkstation Description Chapter 1 15 Mass Storage Seven shelves, supporting: • Two front-access, third-height 3 1/2-inc h drives (one for the floppy disk drive and one free) (1-inch height) • Three front-access, half-height, 5 1/4-inc h drives (1-inch height); you can use an adapter tray (available as an accessory) to install [...]

System Overview W orkstation Description Chapter 1 16 System Board Connectors • One flexible disk drive connector • Two AT A-100 IDE connectors (for as many as four IDE devices) • One CD-IN audio connector • Internal speaker connector • WOL connector • Battery socket • Status panel connector • Main power supply connector and ATX 12[...]

System Overview Internal And External Components Chapter 1 17 Internal And External Components Figure 1-1 and Figure 1-2 show the front and rear views of the HP W orkstation x2100. Figure 1-1 Front and Side V iews Figure 1-2 Rear View Front access shelves: - three 5 1/4-inch drive shelves (can be used for optical drives or a 3 1/2-inch tra y kit–[...]

System Overview Internal Features Chapter 1 18 Internal F eatures The core architecture of the HP W orkstation x2100 consists of: • Memory Controller Hub (MCH) • Input/Output Controller Hub (ICH) • Host bus The HP W orkstation x2100 supports a Pentium 4 processor . F or information about this processor , see page 58. F or information about...[...]

System Overview Front P anel Chapter 1 19 F ront P anel The HP W orkstation x2100’s front panel has the following features: • Liquid Crystal Display (LCD). F or information about LCD error messages and available menus , see page 77. • On/Off LED . The LED displays four states: — Blank: Indicates that the computer is turned off . — Green: [...]

System Overview Specifications And Characteristics Chapter 1 20 Specifications And Characteristics Physical Characteristics Electrical Specifications System Processing Unit W eight: (Standard configuration as shipped, excluding keyboard and display) 14.4 kilograms (31.68 pounds) Dimensions 47.0cm max. (D) X 21.0cm (W) X 49.0cm (H) (18.50 inches[...]

System Overview Specifications And Characteristics Chapter 1 21 If an overload triggers the power supply’s overload protection, all power is immediately cut. T o reset the power supply unit: 1. Disconnect the power cord. 2. Determine what caused the overload, and fix the problem. 3. Reconnect the power cord, and reboot the workstation. If an ov[...]

System Overview Specifications And Characteristics Chapter 1 22 Environmental Specifications Operating temperature and humidity ranges may vary depending on the installed mass storage devices . High humidity levels can cause improper disk operation. Low humidity levels can aggravate static electricity problems and cause excessive wear of the disk[...]

System Overview P ower Sa ving And Ergonometry Chapter 1 23 P ower Saving And Ergonometry Depending on the operating system, the following power -management types are available: • No sleeping state: Windows NT 4.0 (Full On and Off). • ACPI: Windows 2000 or XP (Full On, Standby , Hibernate, Off). P ower Saving And Ergonometry F or APM Systems P [...]

System Overview P ower Sa ving And Ergonometry Chapter 1 24 Soft P ower Down When you shut down the operating system, the environment is cleared, and the computer is powered off . The Soft P ower Down utility is available with W indows NT . Hard Disk Drive Normal speed Halted Off Off Off Active P ower Planes VCC VCCAux VCC VCCAux Memory VCCAux VCC [...]

System Overview Documentation Chapter 1 25 Documentation The following table lists the documentation available for the HP W orkstation x2100. Only selected publications are in hard-copy format. Most are available as PDF files from the HP W eb site. Access HP W orld W ide W eb Site Additional online support documentation, BIOS upgrades, and drivers[...]

System Overview Documentation Chapter 1 26 Where T o F ind The Information The table below summarizes information provided in the HP W orkstation x2100 documentation set. Getting Started Guide T echnical Reference/Troubles hooting Guide a Service Handbook Introducing the W orkstation Product features Minimal Key features. Exploded view . P arts lis[...]

System Overview Documentation Chapter 1 27 Installing accessories Processor(s), memory , accessory boards, mass storage devices., fans, power supply , system board, battery Configuring devices Installing devices. System board Installing and removing, connectors and switch settings . Chip-set details. Jumpers , switches and connectors. Repairing th[...]

System Overview Documentation Chapter 1 28[...]

Chapter 2 29 2 System Board[...]

System Board System Board Description Chapter 2 30 System Board Description This chapter describes the components of the system board including: • Memory Controller Hub (MCH) • Input/Output Controller Hub (ICH2) • FirmW are Hub (FWH) • System Bus Figure 2-1 shows the HP W orkstation x2100 system board in detail. Figure 2-1 HP W orkstation x[...]

System Board System Board Description Chapter 2 31 Figure 2-2 shows where the different chips and connectors reside on the system board. Figure 2-2 System Board Chips and Connectors P entium IV processor (socket 423) Main power supply Secondary IDE B2 B2 B1 A2 A1 Primary IDE Floppy AGP slot PCI slots Battery socket W ake On LAN Chassis intrusion CD[...]

System Board System Board Description Chapter 2 32 Architectural View LPC / FWH Link 850 Memory Controller Hub (MCH) 82850 1.5V AGP PRO Connector I/O Controller Hub (ICH) 82801AA MaxiLife monitor- ing chip Serial EEPROM Dual Rambus Channel SMBus Address (36) Control Data (64) ATA/100 2 channels AGP 4x Bus (133MHz (1GB/sec data transfer rate) 4 x US[...]

System Board Accessory Board Slots Chapter 2 33 Accessory Board Slots Figure 2-3 shows the position of the accessory board slots on the system board. Figure 2-3 Accessory Board Slots Accelerated Graphics P ort Slot The HP W orkstation x2100 has one Accelerated Graphics Port (AGP) graphics slot. Figure 2-4 AGP Slot The AGP Pro 1.5V slot provides gra[...]

System Board Accessory Board Slots Chapter 2 34 NO TE AGP Pro graphics cards that draw more than 50W and AGP 3.3V graphics cards cannot be used in the workstation’s AGP slot. The AGP Pro 1.5V slot is backward compatible with both AGP 1x and 2.x modes (using 1.5V signalling) and AGP 4x mode (where 1.5V signalling is necessary). F or information ab[...]

System Board Accessory Board Slots Chapter 2 35 The system board and BIOS support the PCI 2.2 specification. This specification supports PCI-to-PCI bridges and multifunction PCI devices, and eac h of the five PCI slots have master capabilities . The PCI slots are connected to the ICH2 PCI 32-bit 33MHz bus. b. Y ou can install a 66Mhz card in a 3[...]

System Board System Board Switc hes Chapter 2 36 System Board Switches There Are 10 System Board Switches Used F or Configuration. Y ou Should Not Modify The Settings Of Reserved Switches 1 - 5; Modification Of These Switches Can Lead T o System F ailure. Switch Default P osition Use 1-4 OFF Reserved. Do not change default settings. 5 ON Reserved[...]

System Board System Chipset Chapter 2 37 System Chipset The Intel I850 chipset is a high-integration chipset designed for graphics/multimedia PC platforms and is comprised of the following: • The 82850 MCH is a bridge between the: — System bus — Dual Rambus bus (main memory) — AGP 4x (graphic) bus — Hub link 8-bit F or detailed informatio[...]

System Board Memory Controller Hub (82850) Chapter 2 38 Memory Controller Hub (82850) The MCH host bridge/controller is contained in a 615-pin Organic Land Grid Array (OLGA) package and is the bridge between the system bus , Dual Rambus bus (main memory), AGP 4x (graphic), and Hub Link 8-bit. Figure 2-6 shows an example of the system block diagram [...]

System Board Memory Controller Hub (82850) Chapter 2 39 The following table shows the features that the MCH host bridge/controller offers. F eature F eature • Processor/system bus: — Supports P entium IV processor at 100MHz system bus frequency (400MHz data bus) — Provides an eight-deep In-Order Queue that supports as many as eight outstandin[...]

System Board Memory Controller Hub (82850) Chapter 2 40 MCH Overview The MCH provides the processor interface, memory interface , AGP interface and hub interface in an Intel 850 chipset platform. The MCH supports two channels of Direct RDRAM operating in lock-step. It also supports 4x AGP data transfers and 2x/4x AGP fast writes . The primary host [...]

System Board Memory Controller Hub (82850) Chapter 2 41 32-bit for AGP and AGP/PCI transactions. The MCH contains a 32-deep AGP Requests queue. High priority accesses are supported. All accesses from the AGP interface that fall within the graphic aperture address range pass through an address translation mechanism with a fully associative 20 entry [...]

System Board Memory Controller Hub (82850) Chapter 2 42 protects the RDRAM devices from thermal overload. This mechanism polls the thermal indicator bits in the RDRAM devices themselves . When the mechanism is activated, the MCH immediately exits the “all devices on” mode and reverts to whatever queue mode has been programmed by system software[...]

System Board Memory Controller Hub (82850) Chapter 2 43 System Clocking The MCH has the following clock input pins: • Differential BCLK0/BCLK1 for the host interface • 66 MHz clock input for the AGP and hub interface • Differential CTM/CTM# and CFM/CFM# for each of the two RAC’ s. Clock synthesizer chip(s) are responsible for generating the[...]

System Board Input/output Controller Hub 2 (82801B A) Chapter 2 44 Input/output Controller Hub 2 (82801BA) The ICH2 is encapsulated in a 360-pin Enhanced Ball Grid Array (EBGA) package and resides on the system board just underneath the AGP connector . It provides the interface between the PCI bridge (PCI 2.2 compliant with support for 32-bit 33MHz[...]

System Board Input/output Controller Hub 2 (82801B A) Chapter 2 45 The following table shows the available ICH2 features , and the following sections discuss them. F eature F eature • Multifunction PCI bus interface: — PCI at 32-bit 33MHz — PCI 2.2 specification — 133MB/sec data transfer rate — Master PCI device support for as many as ?[...]

System Board Input/output Controller Hub 2 (82801B A) Chapter 2 46 ICH2 F eatures ICH2 Architecture The ICH2 interface architecture ensures that the I/O subsystems , both PCI and the integrated I/O features (for example, IDE, AC’97, and USB), receive adequate bandwidths. By placing the I/O bridge directly on the ICH2 interface, and no longer on t[...]

System Board Input/output Controller Hub 2 (82801B A) Chapter 2 47 USB works only if you’ve enabled the USB interface within the HP Setup program. Currently , only Microsoft Windows 95 SR2.1, Windows 98, and W indows 2000 provide USB support. AC’97 Controller The AC’97 controller is a single-chip CS4299 audio controller that provides full aud[...]

System Board Input/output Controller Hub 2 (82801B A) Chapter 2 48 Advanced Programmable Interrupt Controller Y ou can use the APIC, which is incorporated in the ICH2, in either single-processor or multiprocessor systems, whereas the standard interrupt controller supports only single-processor systems. Real Time Clock The RTC is 146818A-compatible,[...]

System Board Input/output Controller Hub 2 (82801B A) Chapter 2 49 The CS4299 introduces a new architecture that is different from the one used with the CS4280-CS4297 pair . Figure 2-9 CS4280-CS4297 and CS4299 Architecture Devices On The SMBus The SMBus is a subset of the I2C bus. It is a two-wired serial bus that runs at a maximum speed of 100KHz.[...]

System Board Input/output Controller Hub 2 (82801B A) Chapter 2 50 • RIMM serial EEPROM Figure 2-10 Devices on the SMBus ICH2 SMBus Master Controller The ICH2 provides a processor -to-SMBus controller . All access performed to the SMBus occurs through the ICH2 SMBus interface. Typically , the processor has access to all the devices connected to t[...]

System Board Input/output Controller Hub 2 (82801B A) Chapter 2 51 RIMM Sockets Each RIMM socket is connected to the SMBus . The 168-pin RIMM modules include a 256-byte I2C serial EEPROM. The first 128 bytes contain general information, including the DRAM chips’ manufacturer’ s name, RIMM speed rating , RIMM type, and so on. Y ou can use the s[...]

System Board Input/output Controller Hub 2 (82801B A) Chapter 2 52 The integrated microprocessor includes the following: • Synopsys cell based on Dallas “8052” equivalent • 2KB boot ROM • 256 bytes of data RAM • I2C cell • Analog-to-Digital (ADC) with five entries • Additional glue logic for interrupt control, fan regulation, and a[...]

System Board Input/output Controller Hub 2 (82801B A) Chapter 2 53 MaxiLife Architecture The MaxiLife chip continuously monitors temperature and voltage sensors located in critical regions on the system board. This chip receives data about the various system components via a dedicated I2C bus, whic h is a reliable communications bus to control the [...]

System Board Input/output Controller Hub 2 (82801B A) Chapter 2 54 Devices On The LPC Bus Figure 2-13 illustrates the devices connected to the LPC bus. Figure 2-13 Devices on the LPC Bus The Super I/O Controller The Super I/O chip (NS 87364) provides control for two FDD devices , two serial ports, one bidirectional multimode parallel port, and a ke[...]

System Board Input/output Controller Hub 2 (82801B A) Chapter 2 55 • Standard mode (PC/XT , PC/AT , and PS/2 compatible). • Bidirectional mode (PC/XT , PC/AT , and PS/2 compatible). • Enhanced mode (enhanced parallel port, EPP , compatible). • High-speed mode (MS/HP extended capabilities port, ECP , compatible). FDC The integrated floppy d[...]

System Board FirmW are Hub (82802AB) Chapter 2 56 F irmW are Hub (82802AB) The FWH (also known as flash memory) is connected to the LPC bus. It contains 4Mbit (512KB) of flash memory . The hardware features of the FWH include: • Random Number Generator (RNG) • Five General Purpose Inputs (GPI) • Register -based block locking • Hardware-ba[...]

System Board FirmW are Hub (82802AB) Chapter 2 57 The FWH includes two hardware interfaces: • FWH interface • A/A Mux interface The Interface Configuration (IC) pin on the FWH provides the control between these interfaces . Y ou must select the interface mode prior to power -up or before return from reset (RST# or INIT# low to high transition)[...]

System Board System Bus Chapter 2 58 System Bus The system bus of the P entium IV processor is implemented in the Gunning Transceiver Logic (GTL)+ technology . This technology features open-drain signal drivers that are pulled up through resistors at bus extremities to the operating voltage of the processor core. These resistors also act as bus ter[...]

System Board System Bus Chapter 2 59 • Dual independent bus architecture, whic h combines a dedicated 64-bit Level 2 cache bus (supporting 256KB), plus a 64-bit system bus that enables multiple simultaneous transactions • MMX2 technology , which gives higher performance for media communications , and 3D applications • Dynamic execution to spe[...]

System Board Assigned Device Interrupts Chapter 2 60 Assigned Device Interrupts I/o Controller Hub Interrupts PCI 64-bit Hub Interrupts Interrupt Controllers The system has an interrupt controller that is equivalent in function to that of two 82C59 interrupt controllers. The following table shows how the interrupts are connected to the APIC control[...]

System Board Assigned Device Interrupts Chapter 2 61 Although you can use the Setup program to change some of the settings , the following address map isn’t completely BIOS dependent but is determined partly by the operating system. Note that some of the interrupts are allocated dynamically . Three major interrupt modes are available: • PIC mod[...]

System Board Assigned Device Interrupts Chapter 2 62 PCI IRQ Lines PCI devices generate IRQs using up to four PCI IRQ lines (INTA#, INTB#, INTC#, and INTD#). PCI interrupts can be shared; several devices can use the same interrupt. However , optimal system performance is reached when minimizing the sharing of interrupts . Refer to page 60 for a tab[...]

Chapter 3 63 3 System BIOS[...]

System BIOS Overview Chapter 3 64 Overview This chapter summarizes the HP W orkstation x2100’s Setup program and BIOS . Chapter 4, “T ests And Error Messages , ” describes the POST routines. The BIOS is based on the core Phoenix BIOS , which includes 4Mbits of flash memory , support for PCI Specification 2.2, suspend to RAM, and RIMM or DIM[...]

System BIOS Overview Chapter 3 65 Using The HP Setup program T o run the Setup program, press F2 while the initial HP logo displays, immediately after restarting the workstation. Alternatively , press Esc to view the summary configuration screen. By default, this screen displays for 15 seconds , but pressing any key stops this delay . The band at [...]

System BIOS Overview Chapter 3 66 Processors, Memory And Cache Floppy Disk Drives IDE Devices IDE Primary Master Device Advanced Processors, Memory , and Cache Item-Specific Help Processor Type P entium (R) 4 CPU Speed 1500MHz Microcode update version [F24/4] Memory Caching [Enabled] Memory Error Checking a a. Only if the system detects ECC module[...]

System BIOS Overview Chapter 3 67 Integrated USB Interface Integrated I/O P orts Integrated Audio Device AGP Configuration (Video) PCI Device, Slot #1 Advanced Integrated USB Interface Item-Specific Help USB Controller [Auto] Legacy Keyboard Emulation [Disabled] Advanced Integrated I/O P orts Item-Specific Help P arallel P ort [Auto] P arallel P[...]

System BIOS Overview Chapter 3 68 Integrated LAN Security Screen Submenus let you change the characteristics and values of the: • systems administrator password • user password • power -on password • boot device security • hardware protection Hardware Protection Advanced Integrated LAN Item-Specific Help Integrated Network: [Enabled] Opt[...]

System BIOS Overview Chapter 3 69 Boot Screen This screen lets you select the order of the devices in which you want the BIOS to attempt to boot the operating system: • Hard disk drives • Removable devices The operating system assigns drive letters to these devices in the order that you specify . During POST , if the BIOS unsuccessfully boots f[...]

System BIOS Updating The System BIOS Chapter 3 70 Updating The System BIOS Y ou can download the latest system BIOS (standard flash operation) from HP’s W eb site at www .hp.com/go/workstationsupport . After accessing the site, select HP x2100 W orkstation . Instructions for updating the BIOS accompany the downloaded BIOS files and a BIOS flas[...]

System BIOS Updating The System BIOS Chapter 3 71 5. Remove the power cord, and reset switch 9 back to OFF . 6. Replace the workstation’s cover , turn on the workstation, and let it complete its startup routine. 7. After POST completes, press F2 when prompted to use the Setup program. 8. Set the administrator and new user passwords. 9. T o save t[...]

System BIOS Updating The System BIOS Chapter 3 72 9. Turn off the workstation. Remove the floppy disk from the drive. Remove the power cord. 10. Set switch 7 back to OFF . 11. Replace the cover , reconnect the power cord, then reboot the workstation.[...]

System BIOS BIOS Addresses Chapter 3 73 BIOS Addresses This section provides a summary of the main features of the HP system BIOS . This is software that provides an interface between the computer hardw are and the operating system. F or the procedure to update the system ROM firmware, see page 70. System Memory Map Reserved memory that accessory [...]

System BIOS BIOS Addresses Chapter 3 74 system components. When you install an accessory board, ensure that the selected I/O address space is in the free area of the space reserved for accessory boards (100h to 3FFh). DMA Channel Controllers The system permits only I/O-to-memory and memory-to-I/O transfers. The hardw are configuration doesn’t al[...]

System BIOS BIOS Addresses Chapter 3 75 The following table shows how the system allocates DMA channels. Interrupt Controllers The system’s interrupt controller is equivalent in function to two 82C59 interrupt controllers . The following table shows how the interrupts are connected to the APIC controller . The IRQs are numbered sequentially , sta[...]

System BIOS BIOS Addresses Chapter 3 76 Three major interrupt modes are available: • PIC mode : This mode uses only legacy interrupt controllers, so the system can support only one processor . Y ou can select this mode when you install Windows NT . • Virtual wire mode : This mode , which is implemented using the 82C59 interrupt and the I/O APIC[...]

Chapter 4 77 4 T ests And Error Messages This chapter describes: • MaxiLife firmware test sequences and error messages • Preboot diagnostics error codes • P ower -On Self-T est (POST) routines, which the computer’ s ROM BIOS contains • Error messages and suggestions for corrective action[...]

T ests And Error Messages MaxiLife T est Sequence And Error Messages Chapter 4 78 MaxiLife T est Sequence And Error Messages When you turn on the workstation, the system initiates the normal startup sequence, which consists of the following steps: • Basic preboot diagnostics • BIOS launch • POST phase • Operating system boot phase If the sy[...]

T ests And Error Messages MaxiLife T est Sequence And Error Messages Chapter 4 79 On the HP W orkstation x2100, the first detected error displays a message on the LCD status panel. If an error occurs, one of the following screens displa ys. Figure 4-1 P ossible Error Messages Figure 4-2 shows how the preboot diagnostics work when an error occurs. [...]

T ests And Error Messages MaxiLife T est Sequence And Error Messages Chapter 4 80 Pre-boot Diagnostics Error Codes When a failure occurs prior to the operating system loading, the workstation beeps three times, then begins a series of beeps . These beeps identify the part that needs troubleshooting or replacement. Number of beeps Problem 1 Absent o[...]

T ests And Error Messages POST Sequence And POST Error Chapter 4 81 POST Sequence And POST Error In this phase, MaxiLife w aits for any error messages that the BIOS may issue . If such an error occurs , an error code appears on the monitor screen. On the HP W orkstation x2100, a screen similar to Figure 4-3 displays. The error code that appears on [...]

T ests And Error Messages POST Sequence And POST Error Chapter 4 82 Operating System Boot Phase If no error message appears at this stage of the system startup, the operating system launches . The LCD status panel displays the system platform and a smiling icon. Run-time Errors During the normal usage of the workstation (and at boot), MaxiLife cont[...]

T ests And Error Messages POST Sequence And POST Error Chapter 4 83 T able 4-3 T est Error Code Action to T ake During normal usage, HP MaxiLife continually checks vital system parameters. If an error occurs, a message appears on the LCD panel. System F AN System or chassis fan, fan cable PCI F AN PCI fan, fan cable CPU 1 F AN CPU fan, fan cable CP[...]

T ests And Error Messages Main Menu Chapter 4 84 Main Menu The main menu appears when you press any of the LCD buttons. (Y ou can access the MaxiLife LCD status panel even when the workstation is powered off .) The main menu consists of three submenus: • System Info • Boot Steps • Boot Report system info Obtains information from the BIOS and [...]

T ests And Error Messages Main Menu Chapter 4 85 Boot Steps Shows the POST codes during system startup. The BIOS provides the POST code , which appears on the LCD panel as soon as it is available . If the system stops during startup, the last successful boot-step POST code appears on the LCD . When you select Boot Steps, the POST step appears on th[...]

T ests And Error Messages Order In Whic h POSTs Occur Chapter 4 86 Order In Which POSTs Occur The POST executes each time the system is powered on or a reset is performed. The POST process verifies the basic functionality of the system components and initializes certain system parameters. The POST starts by displaying a graphic screen of the HP PC[...]

T ests And Error Messages Order In Whic h POSTs Occur Chapter 4 87 11h Load alternate registers with initial POST values 12h Restore CPU control word during warm boot 13h Initialize PCI bus mastering devices PCI Mast. Init. 14h Initialize keyboard controller 16h BIOS ROM checksum BIOS Check sum 17h Initialize cache before memory autosize 18h 8254 t[...]

T ests And Error Messages Order In Whic h POSTs Occur Chapter 4 88 46h Check ROM copyright notice 48h Check video configuration against CMOS 49h Initialize PCI bus and devices PCI Detection 5 4Ah Initialize all video adapters in system Video Detection 4 4Bh Display QuietBoot screen (optional) 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright no[...]

T ests And Error Messages Order In Whic h POSTs Occur Chapter 4 89 76h Check for keyboard errors Keyboard T est 7Ch Set up hardware interrupt vectors 7Eh Initialize coprocessor if present 80h Disable onboard super I/O ports and IRQs 81h Late POST device initialization 82h Detect and install external RS 232 ports 83h Configure non-MCD IDE controlle[...]

T ests And Error Messages Order In Whic h POSTs Occur Chapter 4 90 9Fh Determine number of ATA and SCSI drives Check AT A / SCSI A0h Set time of day A2h Check key lock A4h Initialize typematic rate A8h Erase F2 prompt AAh Scan for F2 key stroke ACh Enter SETUP BIOS SETUP AEh Clear Boot flag B0h Check for errors ...Checking ... B2h POST done - prep[...]

T ests And Error Messages Order In Whic h POSTs Occur Chapter 4 91 C9h Extended checksum (optional) D2h Unknown Interupt The f ollowing are for boot block in Flash ROM E0h Initialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize system timer E4h Initialize system I/O E5h Check force recovery boot E6h Checksum BIOS ROM [...]

T ests And Error Messages Order In Whic h POSTs Occur Chapter 4 92 a. If the BIOS detects error 2C , 2E, or 30 (base 512KB RAM error), it displays an additional word-bitmap (xxxx) indicating the address line or bits that failed. F or example: 2C 0002 means line 1 (bit one set) has failed. 2E 1020 means data bits 12 and 5 (bits 12 and 5 set) have fa[...]

T ests And Error Messages Error Messa ge Summar y Chapter 4 93 Error Message Summary In the event an error generates in POST during the boot process, the Error Setup Manager gives access to one or more detected errors. Eac h EMU error displays as a four -digit code with an associated text message on the monitor screen and/or the MaxiLife LCD panel.[...]

T ests And Error Messages Error Messa ge Summar y Chapter 4 94 The following table summarizes the most significant problems that can be reported. 0310h Floppy A: not detected (but configured in CMOS) Flexible disk drive error 0311h Floppy B: not detected (but configured in CMOS) Flexible disk drive error 0306h General failure on floppy controll[...]

T ests And Error Messages Error Messa ge Summar y Chapter 4 95 Resource allocation conflict -PCI device 0079 on system board Clear CMOS . Video PnP interrupted or failed; re-enable in Setup and try again Y ou may ha ve powered your computer off/on too quickly and the computer turned off video PnP as a protection. System CMOS checksum bad - run Set[...]

T ests And Error Messages Error Messa ge Summar y Chapter 4 96[...]

Chapter 5 97 5 Hardware Components This chapter describes: • Graphics cards and PCI cards • Mass storage devices • Connectors and sockets • The rear panel[...]

Hardware Components Graphics Cards Chapter 5 98 Graphics Cards HP W orkstation x2100 models provide installation and factory support for certain Matrox, nVIDIA and ATI graphics cards . HP-supported drivers for these cards can be found on the http://www .hp.com/go/workstationsupport web page. F or all other product information (specifications, feat[...]

Hardware Components Graphics Cards Chapter 5 99 nVidia Quadro2 EX 640x480 800x600 1024x768 1280x1024 1600x1200 1920x1200 2048x1536 60, 70, 72, 75, 85, 100, 120, 140, 144, 150, 170, 200, 240 60, 70, 72, 75, 85, 100, 120, 140, 144, 150, 170, 200, 240 60, 70, 72, 75, 85, 100, 120, 140, 144, 150, 170, 200, 240 60, 70, 72, 75, 85, 100, 120, 140, 144, 15[...]

Hardware Components PCI Cards Chapter 5 100 PCI Cards HP 10/100 TX PCI LAN Interface The 10/100 TX LAN Interface is a 32-bit PCI 2.2 card that supports 10Mbits per second (10Base-T) and 100Mbits per second (100 TX) transfer speeds, and both half and full duplex operation. HP 10/100 TX PCI LAN Interface F eatures F eature Description RJ45 connector [...]

Hardware Components PCI Cards Chapter 5 101 HP 10/100 TX PCI LAN Interface LED Descriptions T able 5-2 LED Description Flashing Steady Off 10 LNK Link integrity Reversed polarity Good 10Base-T connection between NIC and hub No connection between NIC and hub 100 LNK Link integrity Reversed polarity Good 100 TX connection between NIC and hub No conne[...]

Hardware Components PCI Cards Chapter 5 102 SCSI Adapter Cards Adaptec 29160 SCSI PCI Adapter Card.. Y our workstation has an Ultra 160/m SCSI card. The Adaptec SCSI card has a system bus rate of 533MB/sec, a SCSI data transfer rate of 160MB/sec, and the capability to support as many as 15 peripheral devices . The Adaptec SCSI card can connect to L[...]

Hardware Components PCI Cards Chapter 5 103 F or information about how to connect internal and external SCSI devices, please read Chapter 6 “Installing and Replacing Hardware P arts. ” SCSI Cable Information Y ou should use your external SCSI connector to connect L VD SCSI devices to your workstation. This section provides you with SCSI cable i[...]

Hardware Components PCI Cards Chapter 5 104 PYRO 1394/Firewire Host Controller Card The PYRO card is Plug and Play , fully IEEE 1394 compliant and provides 3 ports (2 external and 1 internal) at 400 Mbps. The IEEE 1394 standard is supported on W indows 2000 but not on Windows NT 4.0. F or HP-supported drivers for the PYRO card, see the h ttp://www [...]

Hardware Components Mass Storage Devices Chapter 5 105 Mass Storage Devices Y ou can find information about available accessories at www .hp.com/pcaccessories Flexible Disk Drives The front-access shelf has a 3.5-inch, 1.44MB flexible disk drive. Hard Disk Drives T ables 5-1, 5-2 and 5-3 list the 5.25-inch (1-inch high) hard disk drives (which ar[...]

Hardware Components Mass Storage Devices Chapter 5 106 Optical Drives IDE CD-ROM Drive Some models 1 have a 48x IDE CD-ROM drive in a 5.25-inch front-access shelf AT API, supporting AT API commands and with audio playback capability . It can play any standard audio CDs and CD-ROMs, conforming to optical and mechanical standards as specified in the[...]

Hardware Components Mass Storage Devices Chapter 5 107 IDE DVD-ROM Drive Some models 1 have a D VD-ROM drive, which can pla y any standard audio CDs and CD-ROMs , conforming to optical and mechanical standards as specified in the Red, Y ellow , Orange, and Green Books . IDE CD-Writer Plus Drive Some models 2 have a CD-RW drive in a 5.25-inch front[...]

Hardware Components Mass Storage Devices Chapter 5 108 Spin-up time 3.2 seconds (disk high speed to stop) Spin-down time 2.5 seconds (disk high speed to stop) Corrected error rate ECC On (max. 32X): 1 block/1012 bits ECC Off (max. 32X): 1 block/109 bits Data Buffer Capacity 2MB Write methods - Track at once - Session at once - Disc at once - V aria[...]

Hardware Components Connectors And Soc kets Chapter 5 109 Connectors And Sockets IDE Drive Connectors Battery Pinouts Additional SCSI LED Connector IDE Connectors Flexible Disk Drive Data Connector Pin Signal Pin Signal Pin Signal Pin Signal 1 Reset# 2 Ground 1 Ground 2 LDENSEL# 3 HD7 4 HD8 3 Ground 4 Microfloppy 5 HD6 6 HD9 5 Ground 6 EDENSEL 7 H[...]

Hardware Components Connectors And Soc kets Chapter 5 110 P ower Supply Connector (20-pin) And Aux P ower Connector W ake On LAN Connector Rear F an Connector PCI F an Connector (MT only) internal audio connectors P ower Supply Connector for System Board (20-pin) Aux. P ower Connector Pin Signal Pin Signal Pin Signal 11 3V3_MAINSENSE 1 3V3_2 1 GROU[...]

Hardware Components Connectors And Soc kets Chapter 5 111 Status P anel And Intrusion Hard Disk Drive T emperature VGA DB15 Connector 3 Analog Ground - 3 Analog Ground - 4 CD Right Channel IN 4 AUX Right Channel IN Internal Speaker Pin Signal 1 SPK1 2 Tst1 3 Tst2 4 SPK2 CD AUDIO Connector AUX Connector Pin Signal I/O Pin Signal I/O Status P anel In[...]

Hardware Components Connectors And Soc kets Chapter 5 112 LCD P anel Figure 5-2 S-Video Connector Figure 5-3 Ethernet UTP Connector LCD P anel Pin Signal Pin Signal 1 SCL_5V 2 VSTDBY 5V 3 SDA_5V 4 BT_LCD 1 5 not connected 6 BT_LCD 2 7 RX_BB 8 TX_BB 9 Ground 10 Ground Y – Intensity (Luminance) GND – Ground (Y) GND – Ground (C) C – Color (Chr[...]

Hardware Components Rear P anel Connectors Chapter 5 113 Rear P anel Connectors Figure 5-4 Rear P anel Socket Pin Layouts Keyboard And Mouse Connectors 25-pin Parallel Port Connector K eyboard Connector A udio jacks USB Connectors (two) Mouse Connector Line Out Line In Serial Port A Serial Port B MIC 9-pin Serial Port Connectors Keyboard and Mouse [...]

Hardware Components Rear P anel Connectors Chapter 5 114 USB Stacked Connector The USB graphic and pinout table for a USB connector . However , the information is also valid for a USB stacked connector . Serial P ort Connectors This pinout information is valid for both the Serial P ort A and Serial P ort B connectors. USB Connector Pin Signal 1 VBu[...]

Hardware Components Rear P anel Connectors Chapter 5 115 25-pin P arallel Connector 25-pin P arallel Connector Pin Signal Pin Signal 13 SLCT 25 Ground 12 PE 24 Ground 11 BUSY 23 Ground 10 ACK 22 Ground 9 D7 21 Ground 8 D6 20 Ground 7 D5 19 Ground 6 D4 18 Ground 5 D3 17 SLIN 4 D2 16 INIT 3 D1 15 ERROR 2 DO 14 A UTO-FD 1 Strobe 13 12 11 10 9 8 7 6 5 [...]

Hardware Components Rear P anel Connectors Chapter 5 116 MIDI/Joystick Connector External Audio Jacks The Line In jack, Line Out jack, and Mic In jack on the rear panel are standard connectors. MIDI/Joystick Connector Pin Signal Pin Signal 8 +5 V 9 +5 V 7 A-2 10 B-1 6 A-Y 11 B-X 5 Ground 12 MIDI-OUT 4 Ground 13 B-Y 3 A-X 14 B-2 2 A-1 15 MIDI-IN 1 +[...]

Chapter 6 117 6 Installing Or Replacing P arts And Accessories[...]

Installing Or Replacing P ar ts And Accessories Overview Chapter 6 118 Overview This chapter provides information about installing accessories and replacing hardware parts in your HP W orkstation x2100. Figure 6-1 W orkstation Contact your dealer for an up-to-date list of supported devices or check the HP web site: www .hp.com/go/workstationsupport[...]

Installing Or Replacing P ar ts And Accessories Removing And Replacing The Co ver And Front Bezel Chapter 6 119 Removing And Replacing The Cover And F ront Bezel W ARNING F or your safety , never remove the workstation cover without first disconnecting the power cord from the power outlet and removing any connection to a telecommunications network[...]

Installing Or Replacing P ar ts And Accessories Removing And Replacing The Co ver And Front Bezel Chapter 6 120 Removing The Front Bezel The front bezel is divided into two sections: • The upper bezel gives access to three 5.25-inch shelves and two 3.5-inch shelves . • The lower bezel gives access to the control panel. T o access the lower beze[...]

Installing Or Replacing P ar ts And Accessories Removing, Replacing And Upgrading Memory Chapter 6 121 Removing, Replacing And Upgrading Memory Y our HP W orkstation x2100 has two pairs of memory sockets for installing two or four RAMBUS Direct RAM (RDRAM) memory modules. Each pair of memory sockets must contain identical memory modules (identical [...]

Installing Or Replacing P ar ts And Accessories Removing, Replacing And Upgrading Memory Chapter 6 122 3. If you are installing additional memory modules , you will need to remove the continuity modules. Open the two retaining clips and remove the continuity module from the socket. If you are replacing an existing memory module, open the two retain[...]

Installing Or Replacing P ar ts And Accessories Installing Or Replacing An Accessory Card Chapter 6 123 Installing Or Replacing An Accessory Card Y our HP W orkstation x2100 has five 32-bit 33 MHz PCI (PCI 2.2) accessory card slots and one AGP Pro slot on the system board. x2100 models support the following AGP graphics cards: • 1.5v AGP graphic[...]

Installing Or Replacing P ar ts And Accessories Installing Or Replacing An Accessory Card Chapter 6 124 a. Make sure the green retainer clip is installed on the post as shown in Figure 6-6. T o move or adjust the clip, squeeze the locks on each side of the c lip and slide it in or out. Before installing the beam, adjust the clip to be as close to t[...]

Installing Or Replacing P ar ts And Accessories Mass Storage And Optical Device Overview Chapter 6 125 Mass Storage And Optical Device Overview The workstation has an integrated Ultra AT A-100 controller that supports up to four IDE devices . Removable media IDE devices, such as CD-ROM drives , D VD drives, tape drives and Zip drives, require front[...]

Installing Or Replacing P ar ts And Accessories Mass Storage And Optical Device Overview Chapter 6 126 • A second IDE drive cable supports two IDE devices. If you install a CD-ROM drive, a D VD drive or a Zip drive, connect it to this cable . • The third cable has one connector for a floppy drive. • SCSI models have an additional cable and c[...]

Installing Or Replacing P ar ts And Accessories Installing SCSI Drives Chapter 6 127 Installing SCSI Drives Models with a SCSI card can be connected to up to five internal SCSI devices. F igure 6-8 shows both SCSI and IDE cables. Figure 6-8 Cables and Connectors (SCSI Models) NO TE The total length of the external SCSI cables should not exceed 3 m[...]

Installing Or Replacing P ar ts And Accessories Installing SCSI Drives Chapter 6 128 Setting SCSI IDs There are several SCSI Hard Disk Drives that may be installed in your system. F or each of these drives , you must assign an unused SCSI ID . SCSI IDs range from 0 to 15 for wide 16-bit SCSI. T o set the SCSI ID: 1. Assign an unused SCSI ID . See T[...]

Installing Or Replacing P ar ts And Accessories Installing SCSI Drives Chapter 6 129 NO TE J umpers must be installed vertically . If jumpers are installed horizontally across adjacent pins , there is no effect. However , this is a good w ay to store unused jumpers . Figure 6-9 Drive Style A Figure 6-10 Drive Style B o o o o o o o o o o o o o o o o[...]

Installing Or Replacing P ar ts And Accessories Installing SCSI Drives Chapter 6 130 Figure 6-11 Drive Style C Figure 6-12 Drive Style D T able 6-2 Pins to Jumper Drive Style/SCSI ID Pins to Jumper (n) (Quantum/Maxtor) A 1/2 3/4 5/6 7/8 (Seagate) B A3 A2 A1 A0 (IBM) C 1 2 3 4 (Fujitsu) D 1 2 4 8 SCSI ID = 0 ❐ ❐ ❐ ❐ ❐ ❐ ❐ ❐ SCSI ID =[...]

Installing Or Replacing P ar ts And Accessories Installing SCSI Drives Chapter 6 131 V erifying Y our SCSI Drive 1. Switch on the computer . 2. T o enter the SCSI Configuration Utility press Ctrl-C when prompted during the workstation’ s start-up routine. 3. V erify or modify the configuration of your new SCSI hard disk drive. F or more informa[...]

Installing Or Replacing P ar ts And Accessories Installing SCSI Drives Chapter 6 132 The following table indicates the device, location, and required rails . Device to be Installed Location Required Rails 3.5-inch device (2nd hard disk drive) 3.5-inch internal shelf Blue left and right rails (L or R indicated on the rail) 5.25-inch device (CD-ROM, [...]

Installing Or Replacing P ar ts And Accessories Removing And Replacing A Har d Disk Drive Chapter 6 133 Removing And Replacing A Hard Disk Drive CA UTION Handle the hard disk drive with care. A void shocks and violent movements which can cause damage to the hard disk drive’s internal components . A drop of one-quarter inch can damage it. Make sur[...]

Installing Or Replacing P ar ts And Accessories Removing And Replacing A Har d Disk Drive Chapter 6 134 boot drive to the upper shelf and install the secondary drive in the lower shelf . This will insure the cables are positioned correctly . This procedure is not necessary if the drive is a SCSI drive. 3. Align the guide rails on both sides of the [...]

Installing Or Replacing P ar ts And Accessories Installing A Second Hard Disk Drive In An Internal Shelf Chapter 6 135 Installing A Second Hard Disk Drive In An Internal Shelf The internal hard disk shelves, located just under the floppy drive , can support two 3.5-inch devices . T o install a second hard disk drive: 1. Switch off the display and [...]

Installing Or Replacing P ar ts And Accessories Installing A Device In A Fr ont Access Bay Chapter 6 136 Installing A Device In A F ront Access Bay 1. Switch off the display and workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the workstation’s cover and front upper bezel (refer to page 138 for instruct[...]

Installing Or Replacing P ar ts And Accessories Installing A Device In A Fr ont Access Bay Chapter 6 137 6. T o allow front access to the device, remove the plastic filler from the upper bezel by unclipping it on one side and pivoting it out. Store the plate in a safe place. Figure 6-15 Removing the Plastic Filler 7. Replace the front upper bezel [...]

Installing Or Replacing P ar ts And Accessories Completing Mass Storage Device Installation Chapter 6 138 Completing Mass Storage Device Installation IDE Drive 1. Switch on the computer . 2. T o verify the configuration of your hard disk drive, press F2 to enter Setup when the HP logo appears. Once in Setup , select the Adv anced menu, then the ID[...]

Installing Or Replacing P ar ts And Accessories Replacing The CD-ROM Drive (or D VD-drive) Chapter 6 139 Replacing The CD-ROM Drive (or DVD-drive) Removing The Old Drive 1. Switch off the display and workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the workstation’s cover and front upper bezel (refer to[...]

Installing Or Replacing P ar ts And Accessories Replacing The CD-ROM Drive (or D VD-drive) Chapter 6 140 2. In the Setup program, select the Advanced menu, then the IDE Devices submenu. Check that the CD-ROM drive has been detected on the IDE channel. 3. Press F3 to save and exit the program.[...]

Installing Or Replacing P ar ts And Accessories Replacing The Floppy Disk Drive Chapter 6 141 Replacing The Floppy Disk Drive Removing The Floppy Disk Drive 1. Switch off the display and workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the workstation’s cover and front upper bezel (refer to page 119 for[...]

Installing Or Replacing P ar ts And Accessories Replacing The P ower Suppl y Unit Chapter 6 142 Replacing The P ower Supply Unit W ARNING Hewlett-P ackard does not support power supply upgrades. This information is provided to help you replace a defective power supply unit. F or your safety , only replace with a power supply unit provided by HP sup[...]

Installing Or Replacing P ar ts And Accessories Replacing The Processor Chapter 6 143 Replacing The Processor Removing The Existing Processor 1. Turn on the workstation for 3 to 5 minutes to warm up the heatsink and processor . This will make the separation of the heatsink and the processor easier . Do not leave the workstation on longer than 3 to [...]

Installing Or Replacing P ar ts And Accessories Replacing The Processor Chapter 6 144 Installing The New Processor 1. If your heatsink has a thermal interface material attached to it, skip this step. When reusing the processor and/or turbocooler heatsink with attached thermal interface material, discard the old thermal interface material. Y ou do n[...]

Installing Or Replacing P ar ts And Accessories Replacing The System Board Chapter 6 145 Replacing The System Board Removing The System Board 1. Switch off the display and workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the workstation’s cover (refer to page 119 for instructions). 3. T o ease installat[...]

Installing Or Replacing P ar ts And Accessories Replacing The System Board Chapter 6 146 CA UTION When inserting the system board, be careful not to damage or bend the metal fingers on the rear connector EMI shield. If the shield is damaged it can be very difficult to install the system board correctly . 3. Replace the rear screw to secure the sy[...]

Installing Or Replacing P ar ts And Accessories Setting System Board Switc hes Chapter 6 147 Setting System Board Switches There are ten system board switches used for configuration, numbered from 1 to 10. Of these a certain number are reserved and should not be modified, otherwise it could lead to a system failure. Figure 6-24 System Board Switc[...]

Installing Or Replacing P ar ts And Accessories Replacing The System Fan Chapter 6 148 Replacing The System F an Removing The F an 1. Switch off the display and workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the workstation’s cover (refer to page 119 for instructions). 3. Holding the fan with one hand[...]

Installing Or Replacing P ar ts And Accessories Replacing The System Fan Chapter 6 149 Replacing The Rear F an NO TE Ensure that all cables are clear of the fan and will not easily come into contact with the fan during normal use or following transportation. 1. The fan unit can only be installed in one way . The distance between the two retaining c[...]

Installing Or Replacing P ar ts And Accessories Replacing The Fan And Speaker Assembl y Chapter 6 150 Replacing The F an And Speaker Assembly Removing The F an And Speaker Assembly 1. Switch off the display and workstation. Disconnect all power cables and any LAN or telecommunications cables. 2. Remove the workstation’s cover and front upper and [...]

Installing Or Replacing P ar ts And Accessories Replacing The Battery Chapter 6 151 Replacing The Battery W ARNING There is a danger of explosion if the battery is incorrectly installed. F or your safety , never attempt to recharge, disassemble, or burn the old battery . Replace the battery only with the same or equivalent type recommended by the m[...]

Installing Or Replacing P ar ts And Accessories System Board Connector s Chapter 6 152 System Board Connectors Processor Main P ower Secondary IDE B2 B2 B1 A2 A1 Primary IDE Floppy AGP Slot W orkstation slots Battery socket W ake On LAN Chassis intrusion CD-ROM audio in Auxiliary power Processor fan Status panel W orkstation card fan Internal Speak[...]

Chapter 7 153 7 T roubleshooting Y our W orkstation The following table outlines common problems that are explained in this chapter .[...]

T roubleshooting Y our W orkstation Chapter 7 154 Symptom : when the power button is pressed, the W orkstation... Type of problem Refer to page Case 1 Shows no sign of activity at all: • Monitor is blank. • No hard disk drive or fan noise. • MaxiLife status panel does not light up. W orkstation may not be correctly connected to the power supp[...]

T roubleshooting Y our W orkstation Chapter 7 155 Y ou have forgotten your password. • Can’t start the workstation page 173 Y our workstation has a softw are problem. • Software application will not run. • Date and time are wrong. page 174 Y our workstation repeatedly loses its configuration settings . page 174 Y ou have problems using the[...]

T roubleshooting Y our W orkstation Case 1: No Activity At All Chapter 7 156 Case 1: No Activity At All When the power button is pressed, the workstation appears to boot (sound from the hard disk drive and fan, and status LED is red), but the monitor is blank. • Monitor is blank. • No hard disk drive or fan noise. • MaxiLife status panel does[...]

T roubleshooting Y our W orkstation Case 1: No Activity At All Chapter 7 157 There is not a problem with the power supply unit. 1. Replace the power supply unit with a known working power supply from the same model workstation. 2. If the workstation starts, contact HP Support or your authorized dealer . The power supply unit might need replacing. I[...]

T roubleshooting Y our W orkstation Case 2: Monitor Is Blank, MaxiLife Is OK Chapter 7 158 Case 2: Monitor Is Blank, MaxiLife Is OK When the power button is pressed, the workstation appears to boot (sound from the hard disk drive and fan, and status LED is green), but the monitor is blank. • Hard disk drive and fan can be heard. • Status LED is[...]

T roubleshooting Y our W orkstation Case 2: Monitor Is Blank, MaxiLife Is OK Chapter 7 159 NO TE If the monitor goes blank or becomes corrupted during startup, refer to “Case 5: Screen Goes Blank Or Corrupt Image” on page 166. Dual monitor or multi-monitor configuration problem If you have a dual monitor video card installed, but only one moni[...]

T roubleshooting Y our W orkstation Case 3: Boot Fails, Monitor Is Blank, MaxiLif e Displays Err or Message Chapter 7 160 Case 3: Boot F ails, Monitor Is Blank, MaxiLife Displays Error Message When the power button is pressed, the hard disk drive or fan can be heard, but the workstation does not boot. The monitor remains blank and the status LED is[...]

T roubleshooting Y our W orkstation Case 3: Boot Fails, Monitor Is Blank, MaxiLife Displa ys Error Messa ge Chapter 7 161 Pre-boot T est Errors The following table shows the type of error messages that can occur during the pre-boot checks . Beep Code MaxiLife Message Cause... Check that... 1 beep CPU Socket Processor absent, not correctly connected[...]

T roubleshooting Y our W orkstation Case 3: Boot Fails, Monitor Is Blank, MaxiLif e Displays Err or Message Chapter 7 162 If Y ou Miss The Beep Code If you miss the beep code, turn off the workstation by pressing the on/off power button for five seconds or more, then listen for the signal again. P ost T est Errors F ollowing the pre-boot checks, t[...]

T roubleshooting Y our W orkstation Case 3: Boot Fails, Monitor Is Blank, MaxiLife Displa ys Error Messa ge Chapter 7 163 Check ATA / SCSI Check SCSI card (if installed). If this does not work, change system board. Bios SETUP No action necessary . This message is displayed when the user enters the BIOS Setup program. ...Checking... Change system bo[...]

T roubleshooting Y our W orkstation Case 4: Boot Process F ails, Error Messa ge Appears Chapter 7 164 Case 4: Boot Process F ails, Error Message Appears When the power button is pressed, the workstation starts to boot and there is activity on the monitor , but the boot process then fails with an error message. Status LED is red. A configuration er[...]

T roubleshooting Y our W orkstation Case 4: Boot Process F ails, Error Messa ge Appears Chapter 7 165 Further details can be accessed by pressing Enter . A detailed description of the reason for the failure and how to solve the problem is displayed. The following examples give the different types of error categories. Category #1: If the error is on[...]

T roubleshooting Y our W orkstation Case 5: Screen Goes Blank Or Corrupt Image Chapter 7 166 Case 5: Screen Goes Blank Or Corrupt Image When the power button is pressed, the workstation starts to boot and there is initially some activity on the monitor , but then the screen goes blank or the image is corrupt. • Screen becomes blank, or • Image [...]

T roubleshooting Y our W orkstation Use Or Configuration Prob lems Chapter 7 167 Use Or Configuration Problems If your workstation boots normally , but you are having problems using or configuring your workstation. Symptom Type of Problem Refer T o W orkstation starts to boot, but a POST (P ower -On Self-T est) error message is displayed on the [...]

T roubleshooting Y our W orkstation Use Or Configuration Prob lems Chapter 7 168 CMOS T est Error Symptom: POST displays CMOS test error . CMOS is a chip that keeps a record of installed components when the workstation is turned off . NO TE Before removing the cover , always switch off the displa y and workstation. Disconnect the power cord and an[...]

T roubleshooting Y our W orkstation Use Or Configuration Prob lems Chapter 7 169 Floppy Disk Drive T est Error Symptom: P ower -On-Self-T est displays floppy disk drive test error . NO TE Before removing the cover , always switch off the displa y and workstation. Disconnect the power cord and any accessory cables. When c hecks have been completed[...]

T roubleshooting Y our W orkstation Use Or Configuration Prob lems Chapter 7 170 NO TE Before removing the cover , always switch off the displa y and workstation. Disconnect the power cord and any accessory cables. When c hecks have been completed, close the workstation, reconnect the power cord and accessory cables. V erify that the workstation b[...]

T roubleshooting Y our W orkstation Use Or Configuration Prob lems Chapter 7 171 Serial Or P arallel P ort T est Error Symptom: POST displays a port test error . NO TE Before removing the cover , always switch off the displa y and workstation. Disconnect the power cord and any accessory cables. When c hecks have been completed, close the workstati[...]

T roubleshooting Y our W orkstation Use Or Configuration Prob lems Chapter 7 172 Y ou Cannot Turn Off Y our W orkstation PSU 12 V error 12V PSU is out of range 10,8V – 13,2V Check power supply unit. Power CPU error CPU power is out of range 1V – 3V Change system board. PSU 3V3 error 3.3V PSU is out of range 3,15V – 3,45V Check power supply u[...]

T roubleshooting Y our W orkstation Use Or Configuration Prob lems Chapter 7 173 Y ou Have F orgotten Y our P assword NO TE Use these instructions if the passwords were set with the Setup program. Symptom... Solution... Y ou have forgotten the User password. 1. Switch off the workstation. 2. Restart the workstation. If you are prompted for a passw[...]

T roubleshooting Y our W orkstation Use Or Configuration Prob lems Chapter 7 174 Y our W orkstation Has A Software Problem W orkstation Clock Does Not Keep T ime Correctly If your workstation repeatedly loses its configuration settings you should consider changing the battery . Replace it with a CR2032 coin type manganese/lithium battery , availa[...]

T roubleshooting Y our W orkstation Use Or Configuration Prob lems Chapter 7 175 6. Run the Setup program, accessed by pressing F2 at startup, to reconfigure the workstation. Y ou Have Problems Using The Euro Symbol If your keyboard has a Euro symbol key , it can only be used with operating systems and applications that support this feature. • [...]

T roubleshooting Y our W orkstation T roub leshooting BIOS Problems Chapter 7 176 T roubleshooting BIOS Problems The BIOS is a set of program routines that gives the workstation its fundamental operational characteristics . Many problems with your workstation can be solved by updating (flashing) the BIOS (Basic Input Output System). NO TE It is re[...]

T roubleshooting Y our W orkstation T roub leshooting BIOS Problems Chapter 7 177 Recovering The BIOS (crisis mode) If for some reason the BIOS is corrupted and the standard flash cannot be used, use the BIOS Recovery Mode (exceptional BIOS recovery operation) to restore the BIOS . T o do this: 1. Obtain a bootable DOS floppy disk. 2. Copy the BI[...]

T roubleshooting Y our W orkstation System Board Switc hes Chapter 7 178 System Board Switches There are ten system board switches used for configuration, numbered from 1 to 10. A certain number of these are reserved (switches 1, 2, 3, 4, 5) and should not be modified, otherwise it could lead to a system failure. Figure 7-1 System Board Switches [...]

T roubleshooting Y our W orkstation Using The HP Setup Program Chapter 7 179 Using The HP Setup Program The Setup program allows you to view and change the configuration of your workstation, such as the passwords and boot device order . F ollow these instructions to check the configuration. First, T urn On Or Restart Y our W orkstation If your wo[...]

T roubleshooting Y our W orkstation More T roub leshooting For Drives Chapter 7 180 More T roubleshooting F or Drives This section provides more information on how to solve problems with your drives or accessory boards. W ARNING Be sure to disconnect the power cord and any telecommunication cables from your computer before you remove the cover to c[...]

T roubleshooting Y our W orkstation More T roub leshooting For Drives Chapter 7 181 3. V erify that the drive has been detected in the Setup program, accessed by pressing F2 at startup). Y ou should see a drive declared in the IDE Secondar y Master or IDE Secondary Slave field. 4. If you intend to boot on CD-ROM, place CD-ROM before HDD in Setup ([...]

T roubleshooting Y our W orkstation HP e-DiagT ools Har dware Diagnostics Chapter 7 182 HP e-DiagT ools Hardware Diagnostics The first step in solving a problem with a workstation is diagnosis . HP’s e-DiagT ools helps you diagnose hardware-related problems on a HP computer . It is a series of tools designed to help you to: • Distinguish betwe[...]

T roubleshooting Y our W orkstation HP e-DiagT ools Har dware Diagnostics Chapter 7 183 T o run e-DiagT ools from the Utility P artition on your computer’s hard disk drive , follow this procedure: 1. Quit all applications, shut down the operating system, and restart your computer . 2. After the initial splash screen with the logo, a message is di[...]

T roubleshooting Y our W orkstation HP e-DiagT ools Har dware Diagnostics Chapter 7 184 Running e-DiagT ools From The Recovery CD T o run e-DiagT ools from the CD-ROM: 1. Insert the HP CD-ROM in your CD-ROM drive. Shut down the operating system and restart your computer . 2. Ensure that the option to start from the CD-ROM drive is enabled, and that[...]

T roubleshooting Y our W orkstation HP e-DiagT ools Har dware Diagnostics Chapter 7 185 On this web site you can also: • Download e-DiagT ools • Order the HP DiagT ools CD-ROM • Get information about e-DiagT ools, such as Frequently Asked Questions .[...]

T roubleshooting Y our W orkstation Recovering Har d Disk Drive Contents (Windows onl y) Chapter 7 186 Recovering Hard Disk Drive Contents (W indows only) Overview The HP Recovery CDs enables you to restore your computer to its original factory configuration and reinstall drivers or other factory-supplied software components . The drivers and soft[...]

T roubleshooting Y our W orkstation Recovering Har d Disk Drive Contents (Windows onl y) Chapter 7 187 • Y ou suspect the operating system, files and drivers are corrupt, but the hard disk and hardware are working properly . • Y ou installing a new hard disk, or you suspect the partitions are corrupt. Here is the recovery process: 1. Insert th[...]

T roubleshooting Y our W orkstation Other Sources Of Inf ormation Chapter 7 188 Other Sources Of Information Online Support F or Troubleshooting HP’s support web site provides extensive support material that can help you troubleshoot problems on your W orkstation: • Documentation for your W orkstation (described below) • BIOS updates (includi[...]

T roubleshooting Y our W orkstation Hewlett-P ackar d Support And Information Services Chapter 7 189 Hewlett-P ackard Support And Information Services collecting information before contacting hp support Y ou can learn more about HP service and support from the support W eb site: www .hp.com/go/workstationsupport Before you contact HP Support, write[...]

T roubleshooting Y our W orkstation Hewlett-P ackar d Support And Information Services Chapter 7 190 Operating System Original operating system? Are you using the original operating system software that came preloaded on your W orkstation? If not, what is the operating system version? Select Settings > Control P anel from the Star t menu, then c[...]

Appendix A 1 A x2100 Service Information This appendix contains an overview of system accessories, an exploded view of the workstation components and a components parts list.[...]

x2100 Ser vice Inf ormation P ar ts and P art Numbers Appendix A 2 P arts and P art Numbers 1 1f 1b 1e 2d 2f 3 4 1d 1a 2e 2a 2b 2c 5 1c[...]

x2100 Ser vice Inf ormation P ar ts and P art Numbers Appendix A 3 T able A-1Parts List Item Description Replacement P art Number Exchange P art Number 1 Chassis assembly: A7218-62001 — 1a Main fan assembly 120mm A1280-68509 — 1b LCD MaxiLife status panel 5064-9162 — 1c 5.25-inch to 3.5-inch HDD adapter tray 5002-6267 — 1d Upper bezel assem[...]

x2100 Ser vice Inf ormation P ar ts and P art Numbers Appendix A 4 Optical drives: D VD-R OM 16X/40X IDE drive P4388-60006 P4388-69006 CD R OM 48X D4389-60051 — CD-R W 16X/10X/40X Drive P4398-60181 P4398-69181 Graphics cards & cables: nV idia Quadro2-EX nV idia Quadro2 Pr o nV idia Quadro2 MXR FireGL 2 FireGL 4 G450 16MB dual head A7806-60510[...]

x2100 Ser vice Inf ormation P ar ts and P art Numbers Appendix A 5 T able A-2System Board Description Replacement P art No. Exchange P art No. System board: x2100 system board A7218-66510 A7218-69510 Processors (Socket): Intel Pentium 4, 1.4 GHz P2136-63001 P2136-69001 Intel Pentium 4, 1.5 GHz P2137-63001 P2137-69001 Intel Pentium 4, 1.7 GHz A7225-[...]

x2100 Ser vice Inf ormation P ar ts and P art Numbers Appendix A 6[...]