HP (Hewlett-Packard) B8P43UPABA manual

HP Z420, Z620, and Z820 Workstation Series User Guide[...]

Copyright Information First Edition: March 2012 Part number: 669529-001 Warranty Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in conn ection with the furnishing, performance, or use of this material. The information in this document is provided[...]

About this guide This guide provides setup and troubleshooting information for the HP Z Workstation series. It includes these topics: Guide to pics Locating HP resources on page 1 Workstation features on page 6 Setting up the wo rkstation on page 14 Setting up and restoring Microsoft Windows on page 26 Setting up and restoring Linux on page 28 Diag[...]

iv About this guide[...]

Table of contents 1 Locating HP resources ........................ .............. .............. ................... ................ ................ 1 Product info rmation ...... ............... ............ .............. .............. ............... .............. ............... .. ....... 2 Support ......... ............. ........... ......[...]

4 Setting up and restoring Microsoft Window s ..... ............. ................. .............. ............. ..... 26 Setting up the Microsoft operating sys tem .......... ............... .............. ............. .............. .............. .. 26 Installing or upgrading devic e drivers ................. ................... ...............[...]

Cleaning the k eyboard ..... ............... ................ .............. ............... .............. ............... ........... .. 40 Cleaning the monitor .. ........... ........... ............ ........... ........... ........... ........... ........... ............ ... .... 40 Cleaning the mouse .............. ........... ............. ..[...]

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1 Locating HP resources This section provides information on the followin g HP resources for your workstation: Topics Product information on page 2 ● Technical specifications ● HP Cool Tools ● Regulatory information ● Accessories ● System board ● Serial number and Certific ate of Authenticity labels Support on page 3 ● Product support[...]

Product information Table 1-1 Product information Topic Location Technical specifications Go to www.hp.com/go /quickspecs. In the left pan e, select your region and then selec t Workstations . HP Cool Tools Most HP Microsoft Windows workstat ions are preloaded with tools that may enhance system performance and with additional soft ware that is not [...]

Support Table 1-2 Suppo rt Topic Location Product support For U.S. support, go to http://www. hp.com/ go/contactHP . For worldwide support, go to http://welcome.hp.com/ country/us/en/wwco ntact_us.html . Here you can: ● Chat online with an HP technician ● Obtain E-mail support ● Find support telephone numbers ● Locate an HP service center H[...]

Product documentation Table 1-3 Produc t document ation Topic Location HP user documentation, white papers, and third-party documentation For the latest online documentation, go to http://www.hp.com / support/ workstation_manuals . These include this Us er Guide and the Maintenance and Service Guide . Removal and replacement videos To learn how to [...]

Product updates Table 1-5 Product updates Topic Location Driver and BIOS updates See http://www.hp.com/ go/workstationsupport to verify that yo u have the latest drivers for the workstation. To determine the current workstation BIOS on your workstation, follow thes e steps during syst em power u p: 1. Power on the wo rkstation, and press Esc during[...]

2 Workstation features For complete and current information on supported accessories and components for your workstation, see http://partsurfer.hp.com . HP Z420 Workstation components HP Z420 Workstation front panel Figure 2-1 Front panel components Table 2-1 Component desc riptions 1 Optical drive 5 USB 3.0 ports (2, blue) 2 Power button 6 Headpho[...]

HP Z420 Workstation rear panel Figure 2-2 Rear pa nel components Table 2-2 Component desc riptions 1 Power supply Built-In Self Test (BIST) LED 9 Audio line-out connector (green) 2 Universal chassis clamp opening 10 Microphone connec tor (pink) 3 PS/2 mouse connector (green ) 11 AMT-enabled RJ-45 network connector (orange) 4 USB 2.0 ports (4, black[...]

HP Z620 Workstation components HP Z620 Workstation front panel Figure 2-3 Front panel components Table 2-3 Component desc riptions 1 Optical drive 5 USB 3.0 ports (2, blue) 2 Power button 6 Headphone connector 3 Hard drive activity light 7 Microphone connector 4 USB 2.0 port (black) 8 IEEE–1394a FireWire connector 8 Chapter 2 Workstation features[...]

HP Z620 Workstation rear panel Figure 2-4 Rear pa nel components Table 2-4 Component desc riptions 1 Power cord connector 8 Audio line-out connector (green) 2 PS/2 mouse connector (green ) 9 M icrophone connector (pink) 3 USB 2.0 ports (4, black) 10 USB 3.0 ports (2, blue) 4 RJ-45 network connectors (orange) Bottom connector is AMT enabled 11 IEEE-[...]

HP Z820 Workstation components HP Z820 Workstation front panel Figure 2-5 Front pa nel components Table 2-5 Component descriptions 1 Optical drive 5 USB 3.0 ports (2, blue) 2 Power button 6 Headphone connector 3 Hard drive activity light 7 Microphone connector 4 USB 2.0 port (black) 8 IEEE–1394a FireWire connector 10 Chapter 2 Worksta tion featur[...]

HP Z820 Workstation rear panel Figure 2-6 Rear pa nel components Table 2-6 Component desc riptions 1 Power cord connector 9 USB 3.0 ports (2, blue) 2 PS/2 mouse connector (green ) 10 USB 2.0 ports (4, black) 3 Audio line-in conne ctor (blue) 11 Audio line-out connector (green) 4 RJ-45 network connectors (2, orange) Top connector is AMT enabled 12 M[...]

Product specifications Workstation weights and di mensions Characterist ic HP Z420 Work station HP Z620 Work station HP Z820 Wo rkstation Weight (standard configuration) 13.2 kg (29.2 lb) 17.9 kg (39.4 lb) 26.6 kg (58.7 lb) Weight (minimum configuration) 12.5 kg (27.5 lb) 15.5 kg (34.2 lb) 24.0 kg (52.9 lb) Weight (maximum configuration) 17.7 kg (3[...]

Environmental specifications Table 2-7 HP Workstation environmenta l specifications Characteristic HP Z420, 620, and 820 Works tations Temperature Operat ing : 5°C to 35°C (40°F to 95°F) Non-ope rating : -40°C to 60°C (-40°F to 140°F) NOTE: Derate by 1°C (1.8°F) for every 305 m (1,000 ft) altitude over 1,524 m (5,000 ft). Humidi ty Operat[...]

3 Setting up the workstation This chapter describes how to set up yo ur works tation. Topics Ensuring proper ventilation on page 14 Setup procedures on page 16 Adding monitors on page 17 Ensuring proper ventilation Proper ventilation for the system is important fo r workstation operatio n. Follow these guidelines: ● Operate the workstation on a s[...]

NOTE: The ambient upper limit of 35 C is only good up to 1524 m (5000 ft) elevation. There is a 1 C per 304.8 m (1000 ft) derating above 15 24 m (5000 ft). So, at 3,04 8 m (10,00 0 ft), t he upper ambien t air temperatur e limit is 30 C. ● For cabinet installation, ensure adequate cabi net ventilation and ensure that the ambient temperature withi[...]

Setup procedures WARNING! To reduce the risk of electric shock or damage to your equi pment, observe these practices: • Plug the power cord int o an AC outlet that is easily ac cessible. • Disconnect power from the computer by unplu gging the power cord from the AC outlet (not by unplugging the power cord from the computer). • Plug the cord i[...]

Adding monitors Planning for addi tional monitors All graphics cards provided with HP Z series workstations support two simultaneous display monitors (see Connecting and configuring monitors on page 21 ). Cards that support more than two monitors are available. The p rocess for adding monitors de p ends on your graphics card(s) and the type and num[...]

NOTE: Monitors with resolutions above 192 0 x 12 00 pixels at 60 Hz re quire a graphics card with either Dual Link DVI (DL-DVI) or Di splayPort output. To get native resolution with DVI, however, you must use a DL-DVI cabl e, not standard DVI-I or DVI-D cables. HP computers do not support all graphics ca rds. Make sure a ne w graphics card is suppo[...]

Finding supported graphics cards To find information about graphics cards supported for your workstation: 1. Go to http://www.hp.com/go/quickspecs . 2. In the left navigation bar under QuickSpecs , click on your country, then select Workstations . 3. Choose your model to view the specifications. 4. Click on the link for Technical Specifications-Gra[...]

Identifying monitor co nnection requirements The following are various scenarios for connecting monitors. (See Matching graphics cards to monitor connectors on page 19 for more information about the different graphic cards): ● Graphics card with DisplayPort output — If the graphics card ha s four DisplayPort o utputs, you can connect a monitor [...]

Connecting and configuring mo nitors NOTE: HP-supported graphics card typically allow at least two monitors, as shown in this section; some supported cards allow more monitors. Refer to the graphics card documentation for det ails. 1. Connect the monitor cable adapters (1) (if requ ired) to the wo rkstation, then connect the appropriate monito r ca[...]

Using a third-party graph ics configuration utility Third-party graphics cards may includ e a monitor configuration util ity. Upon installation, this utility is integrated into Windows. You can select the utility and use it to configure m u ltiple monitors with your workstation. Refer to your graphics card documentation for details. NOTE: Some thir[...]

Converting to desktop configuration (Z420 only) This workstation can be operated in mini-tower or deskto p configuration. Fo llow these steps to co nvert to desktop configuration: NOTE: See a video of this task at http://www.hp.com/ go/sml . 1. Prepare the workstation for componen t installation . 2. Remove the front bezel from the workstation. 3. [...]

6. On the back of the front bezel, squeez e the HP logo mounting tabs (1) an d press the logo ou tward (2). Figure 3-8 Rotating the H P logo Rotate the HP logo 90 de grees counterclock wise, then release the logo and pre ss it back into place. 7. Remove the EMI filler panels and op tical disk drive from t he chassis. 8. Rotate the EMI filler pane l[...]

Installing optional components Depending on the workstation model, additional co mponents (such as memory, hard drives, opti cal drives, PCIe cards, or second processor) can be installed on your workstation. ● To view component installation videos, go to http://www.hp.com/ go/sml . ● For installation guidelines and te chnical information, refer[...]

4 Setting up and restoring Microsoft Windows This chapter provides setup and update informa t ion for the Microsoft Windows operating system. It includes these topic s: Topics Setting up the Microsoft operating system on page 26 Restoring the operating system with HP Recovery Manager on page 27 NOTE: After you set up the operation system, you shou [...]

Transferring files and sett ings The Microsoft Windows operating system offers data migratio n tools that help you selec t and transf er files and data from one Microsoft Windows- based computer to another. For information o n these tools, go to http://www.microsoft.com . Restoring the operating system with HP Recovery Manager The Microsoft Windows[...]

5 Setting up and restoring Linux HP offers a variety of Linu x solutions for HP work station customers: ● HP certifies and supports Red Hat Enterp rise Linux (RHEL) on HP workstations. ● HP certifies and supports SUSE® Linux Ente rprise Desktop (SLED) on HP workstations. ● HP offers a S LED 11 pr eload on some Z series workstatio ns. This ch[...]

HP Installer Kit for Linux (HPIKL) The HP Installer Kit for Linux helps users install certif ied versions of RHEL or SLED on HP workstations. It is available as an operating system option on all HP workstations. The kit: ● Contains tested drivers that augment and/or re place those found in RHEL or SLED to enable proper use and behavior on HP work[...]

HPIKL driver CD Recent versions of Red Hat Linux typically require only driver updat es with minor fixes to support HP workstations. These relea ses can us ually be supported with the HPIKL driver CD, which can be used as a post-installation utility for th e standard Red Hat Linux install. After you complete the standard Red Hat install and restart[...]

Setting up SUSE Linux Enterprise Desktop (SLED) HP offers a 64-bit SLED 11 preload on some Z se ries workstations and supp orts 64-bit SLED 11 o n other workstations. Various versions of SLED are cer tified and su pported by Novell on HP workstations. For more information, refer to the Novell certification bulletin search page at http://developer.n[...]

Restoring SLED (preloaded systems only) The SLED restore media is required to restor e the Linux operating system. To create r estore media: 1. Click the SUSE ISO icon on the desktop to go to the /iso folder. This folder contains all iso images used to prelo ad your work station. 2. Follow the instructions in the readme file in this folder to copy [...]

6 Diagnostics and Minor Troubleshooting Calling technical support At times you might encounter an issue that requires technical support. When you call technical support: ● Have the computer readily accessible. ● Write down the computer serial numbers, prod uct numbers, model names, and model numbers and have them in front of you. ● Note any a[...]

Locating ID labels To assist in troubleshooting, product, serial, and authentication numbers are a vailable on each computer. ● All workstations have a serial number (unique for each workstation) and product number. Have these numbers available w hen you contact support. ● The Certificate of Authentication (COA) is used for Windows-preinstalled[...]

Locating warranty inform ation To locate base warranty information, see http://www.hp.com/ support/warranty-lookuptool . To locate an existing Care Pack, s ee http://www.hp.com/ go/lookuptoo l . To extend a s tandard product w arranty, visit http://www.hp.com/ hps /carepack . HP Ca re Pack Services offer upgraded service levels to extend and ex pan[...]

Troubleshooting a problem To help you tr oubleshoot pr oblems with your system, HP provides the Business Support Center (BSC). The BSC is a portal to an extensive selection of onli ne tools. To acce ss BSC and troub leshoot a pro blem with the workstation, complete the following: 1. Visit http://www.hp.com/ go/workstation support . 2. Under the Bus[...]

Helpful hints If you encounter a problem with the workstation, monitor, or softwar e, the following general suggestions might help you isolate and focus on the problem before taking further action . At startup ● Verify that the workstation and monitor are plugged into a working electrical outlet. ● Remove all optical discs and USB drive keys fr[...]

● If the monitor connected to a tower, desktop or all- in-one computer is blank: ◦ Plug the monitor into a different video port on the computer if one is available. Alternatively, replace the moni tor with a monitor that you know is working properly. ◦ Verify that the computer and monitor are plugged into a working electrical outlet. ◦ Veri[...]

7R o u t i n e C a r e General cleaning safety precautions ● Never use solvents or flammable solutions to c lean the computer. ● Never immerse any component in water or cleaning solutions; apply any liquids to a clean cloth and then use t he cloth on the compone nt. ● Always unplug the computer before clea ning the keyboard, mouse, or air ven[...]

Cleaning the keyboard CAUTION: Use safety glasse s equipped with side sh ields before attempting to cl ean debris from under the keys. ● If the keyboard has an on/off switch, turn it off. ● Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning the computer. ● Visible debris underneath or bet w[...]

Cleaning the mouse 1. Follow the safety precautions in the Maintenance and Service Guide for your workstation before cleaning the computer. 2. If the mouse has an on/off switch, t urn it off. 3. Wipe the body of the m ouse with a damp clo th. 4. If the mouse has a: ● Laser or LED: use a cotton swab dampened with cleaning solution to gently brush [...]