HP (Hewlett-Packard) BX690US manual

Maintenance and Service Guide HP Compaq 8000 and 8080 Elite Business PC[...]

© Copyright 2009, 2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warrantie s for HP products and services are set forth in the express warranty statements accompanying such pr[...]

About This Book WARNING! Text set off in this manner indi cates that failure to follow di rections could result in bodily harm or l oss of life . CAUTION: Text set off in this manner indicates that failure to follo w directions could result in damage to eq uipment or loss of informa tion. NOTE: Text set off in this manner provides important su pple[...]

iv About This Book[...]

Table of contents 1 Installing and Customizing the Software ........ ............. ............... .............. ............... ........... ........ .................. 1 Installing the Windows Operating System ...... ......... ........... .......... ........... ......... ............ ......... .......... ..... 1 Downloadi ng Microso ft Window s U[...]

Gener ating S tatic .......... ............. ......... ........... ............ .......... ........... ............ .......... ........... .. 24 Preve nting El ectrosta tic Damag e to Equip ment ............... ............................... .................. 24 Perso nal Groundi ng Methods and Equipm ent ......... ............ ............. ....[...]

Hood S ensor ... ............. ................ ............ ............. .............. .............. ............ ............. ..... .. .............. ... 62 Front I/O, USB Assembly .......... .............. ........... ............ .............. ............ ........... ............ ....... ......... ... 63 Power Switch Assembly ... ........[...]

Cable Co nnections ......... ............ ............. .......... .............. ......... .............. ............ ........... .. 10 8 Drives . ........... .......... ............. .......... .......... ........... ............ ........... .......... ............. ........ ....... ............ .... 108 Drive Positions ................ ........[...]

Replacing the Optical Drive ........... .......... ......... ............ .......... ............ .......... ............ ........... .. ........... 157 Removi ng the Exi sting O ptical Drive ........... .................................... ................................ 157 Prepar ing the Ne w Optical D rive .................... ................[...]

Appendix C P OST Error Me ssages ....... . ......... ........ ........... ........ ....... ........... ........ ......... ........ ........ ...... ......... 189 POST Nume ric Codes and Text Messag es ...................... ...................... .......................... ............... 190 Interp reting POST Dia gnostic Front Panel LEDs and Audib[...]

Help T ab ........ ........... ............ ............... ........... ............ .............. ............ ............ ........... .... 253 Saving and Printin g Informa tion in HP Vi sion Diag nostics .......................... .............. ...... 253 Download ing the Latest Ve rsion of HP Visi on Diagnosti cs ........................... .[...]

xii[...]

1 Installing and Customizing the Software If your computer was not shipped with a Micros oft operating s ystem, some port ions of this documentation do not ap ply. Additional information is availa ble in online help a fter you install the operating system. NOTE: If the computer was shipped with Windows Vist a o r Windows 7 lo aded, you will be p ro[...]

4. Click on the Windows Update link. In Windows Vista an d Windows 7, the Windows Update screen appears. Click vie w available updates and make sure all critical update s are selected. Click th e Install button and follow the instructions on the scree n. In Windows XP, you w ill be directed to the Microsoft Wind ows Up date Web site . If you s ee o[...]

created and the software installed in or der to get the mo st from your PC. The software and image file names are: ● Corel Win DVD SD and B D – installatio n soft ware fo r WinDVD – used to play DVD movies ● HP Insight Diagnostics OR Vision Diagnostics – so ftware to perf orm diagnostic ac tivities on your PC Accessing Disk Image (ISO) Fi[...]

2 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configurat ion, including settings for processor, graphics, memory, audio, stora ge, communications, and input devices.[...]

● Solve system configura tion errors detect ed but not automa tically fixed during th e Power-On Self- Test (POST). ● Replicate the system setup by saving system conf iguration information on diskette and restoring it on one or m ore computers. ● Execute self-tests on a sp ecified ATA hard drive (when su pported by drive). ● Enable or disab[...]

Computer Setup—File NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 2-2 Computer Setup— File Option Description System Information Lists: ● Product name ● SKU number (some models) ● Processor type/speed/stepping ● Cache size (L1/L2) (dual core pr ocessors have this listed twic[...]

Computer Setup—Storage NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 2-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed informat ion and options are displayed. The following opti[...]

Storage Options Removable Media Boot Enables/disables ability to bo ot the system from removable media. eSATA P ort Allows you to set a SATA port as an eSATA port for use with an external drive. Max eSATA Speed Allows you to choose 1.5 Gbps or 3.0 Gpbs as the maximu m eSATA speed. By default, the speed is limited to 1.5 Gbps for maximum reliability[...]

Computer Setup—Security NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 2-4 Com puter Setup—Securi ty Option Description Setup Password Allows you to set and enable a setup (a dministrator) password. NOTE: If the setup password is set, it is required to change Compu ter Setup options,[...]

Device Security Allows you to set Device Available/Device Hidden for: ● Serial ports ● Parallel port ● System audio ● Network controllers (some models) ● Embedded security device (some models) ● SATA0 ● SATA1 (some models) ● SATA2 (some models) ● SATA3 (some models) ● eSATA (some models) USB Security Allows you to set Device Ava[...]

System IDs Allows you to set: ● Asset tag (18-byte identifier), a property id ent ification number assigned by the company to the comput er. ● Ownership tag (80-byte identifier) displayed during POST. ● Chassis serial number or Universal Unique Identifier (UUID) number. The UUID can only be updated if the current chassis serial number is inva[...]

System Security (some models: these options are hardwar e dependent) Data Execution Prevention (some models) (ena ble/disable) - Helps pre vent operating system security breaches. PAVP (Models with Blu-ray drives ) (disabled/min/max) - PAVP enable s the Protected Audio Video Path in the Chipset. This may allow viewing of some protected high d efini[...]

Master Boot Record Security Protects the master boot record from viruses or other co rruption. Saves of copy of the current master boot record. Setup Security Level Provides a method to allow end-users limited access to change specified setup options, without having to know the Setup Password. This feature allows the administ ra tor the flexibility[...]

Computer Setup—Power NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 2-5 Computer Setup—Power Option Description OS Power Management ● Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce processor voltage and frequency whe n the current software lo[...]

Computer Setup—Advanced NOTE: Support for specific Computer Setup op ti ons may vary depend ing on the hardware configuration. Table 2-6 Com puter Setup—Adva nced (for advanced use rs) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Ev ery x Days). ◦ QuickBoot = Do not clear mem[...]

◦ Clear Memory = No memory count on cold boot. Clears memory on all boots. ◦ FullBoot Every x Days = Memory count on 1st cold boot on or after the xth day. No more memory counts until 1st cold boot on or after x days. Clears memory on all boots. ● POST messages (enable/disable). ● F9 prompt (hidden/displayed). Enabling this feature will dis[...]

PCI Devices ● Lists currently installed PCI devices and their IRQ settings. ● Allows you to reconfigure IR Q settings for thes e devices or to disable them entir ely. These settings have no effect under an ACPI-based oper ating system. PCI VGA Configuration Displayed only if there are multiple PCI video adapt ers in the system. Allows you to sp[...]

Management Devices The Management Device s menu will only be di splayed in the Advanced menu when the BIOS detects multiple management options. This option is for installed NIC cards that suppor t ASF or DASH. Use the Management D evices menu to select if the BIOS management operations will be through the embedd ed solution or one of the installed [...]

3 Serial ATA (SATA) Drive Guidelines and Features NOTE: HP only supports the use of SATA hard driv es on these mo dels of computer. No Parallel ATA (PATA) drives are supported. SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.37 in (100 c[...]

SMART ATA Drives The Self Monitoring Analysis an d Recording Tec hno logy (SMART) ATA drives for the HP Personal Computers have built-in drive failure p rediction that warn s the user or netw or k administrator of an impending failure or crash of the hard drive. The SMART drive tracks f ault prediction and failure indication parameters such as r ea[...]

4 Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Ad herence to th e procedures and precautions described in this chapter is esse ntial for proper service. CAUTION: When the computer is plugged in to an AC power source, voltage is always applied to the system boa[...]

8080 Models Figure 4 -2 Convertible Minitower – 8080 Models Small Form Factor (SFF) Figure 4 -3 Small Form Factor chassis 22 Chapter 4 Identifyin g the Chassis, Routine Care, and Disa ssembly Preparation[...]

Ultra-Slim Desktop (USDT) Figure 4 -4 Ultra-Slim Deskt op chassis Chassis Designatio ns 23[...]

Electrostatic Discharge Information A sudden discharge of static electricity f rom your fi nger or other conductor ca n destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to ele ctrostatic discharge (ESD) may not a ppear to be affected at all an d can work p[...]

● Always be properly ground ed when touching a sen sitive component o r assembly. ● Avoid contact with pins, lea ds, or circuitry. ● Place reusable electrostatic- sensitive parts fro m assemblie s in protective p ackaging or conductive foam. Personal Grounding Methods and Equipment Use the following equipment to pr event static electricity da[...]

● Conductive bi ns and other as sembly or soldering ai ds ● Conductive foam ● Conductive tabletop workstations with ground cord of one-meg ohm +/- 10% resistance ● Static-di ssipativ e table or f loor mats w ith hard ti e to ground ● Field service kits ● Static aw areness labels ● Wrist straps and footwear straps p r oviding one-me go[...]

● Never cover the vent ilation slots on th e monitor with any type of material. ● Install or enable power managemen t functions of the operating system or other software, including sleep s tates. Routine Care General Cleaning Safety Precautions 1. Never use solven ts or flammable solutio ns to clean the computer. 2. Never immerse any parts in w[...]

CAUTION: Use safety glasses equipped with side sh ields before attempti ng to clean debris from under the keys. ● Visible debris undern eath or between th e ke ys may b e removed by vacuuming or shakin g. ● Canned, pressuri zed air may be used to clean debri s from under the keys. Caution sho uld be used as too much ai r pressure can dislod ge [...]

Tools and Software Requirements To service the co mputer, you need the fo llowing: ● Torx T-15 screwdriver (HP screwd river with b its, PN 161946-0 01) ● Torx T-15 screwdriver with small diameter shank (for certain front bezel remo val) ● Flat-bladed screwdriver (may sometimes be used in pla ce of the Torx screwdriver) ● Phillips #2 screwdr[...]

● Before handling a drive, ensure th at you are di scharged of static electricity. While hand ling a drive, avoid touching the connector. F or more information about pre venting electrosta tic damage, refer to Electrostati c Discharge Information on page 24 ● Do not use exc essive force when inse rting a drive. ● Avoid exposing a hard drive t[...]

5 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis Adherence to the p rocedures and pr ecautions de scribed in this chapt er is essential fo r proper servic e. After completing all necessary removal and replacemen t procedures, run the Diagnostics utility to verify that all compo nents operate properly. NOTE: Not all features [...]

Unlocking the Smart Cover Lock NOTE: The Smart Cover Lock is an optional feature in cluded on some m odels only. The Smart Cover Lock is a software-controllable cover lock, controlled by the setup password. This lock prevents una uthorized access to the in ternal compo nents. The computer ships wi th the Smart Cover Lock in the unl ocked position. [...]

5. Use the Sma rt Cover FailSafe K ey to remo ve the two tampe r-proof screws that secure the Smart Cover Lock to the chassis. Figure 5-1 Removing the Sm art Cover Lock Screws You can now remove the access panel. See Computer Access Panel on pag e 150 . To reattach the Smart Cover Lo ck, secure the lock in place with the tamper-proof screws. Unlock[...]

Computer Access Panel 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 31 ) 2. Lay the computer down on its large base for greater stability. 3. Lift up on the a ccess panel hand le (1) then lift the access panel off the computer (2) . Figure 5-2 Removing the Computer Access Pane l To install the access p anel, reverse[...]

Front Bezel Front bezel appeara nce varies by model. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 31 ). 2. Remove the computer access pa nel ( Computer Access Panel on page 34 ). 3. Lift up the three tabs on the side of the bezel (1) , then rotate the bezel off the chassis (2) . Figure 5-3 Removing the Front Bezel [...]

Bezel Blanks 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 31 ). 2. Remove the computer access pa nel ( Computer Access Panel on page 34 ). 3. Remove the front bezel ( Front Bezel on page 35 ). 4. Gently pull the subpane l, with the bezel blanks secu red in it, away from the f ront bezel, then remove the desired bez[...]

Cable Management Always follow good cable management practices when working insi de the computer. ● Keep cables away from major heat sources like the h eat sink. ● Do not jam cable s on top of expa nsion cards or memory module s. Printed circuit cards like th ese are not designed to take e xcessive pressure on them. ● Keep cables clear of sli[...]

Cable Connections System board conn ectors are color -coded to mak e it easier to find the proper conne ction. System Board Connections System Board Conne ctor Connector Color Description PWR White Power supply, 6-pin PWRCPU White Power supply, 4-pin CHFAN2 Brown Rear chassis fan SATAPWR0 Black ODD power connector SATAPWR1 Black HDD power connector[...]

Installing Additional Memory The computer comes with double data rate 2 syn chrono us dynamic random access memory (DDR2- SDRAM) dual inline memo ry modules (DIMMs). DIMMs The memory sockets on the system board can be po pulated with up to four indust ry-standard DIMMs. These memory sockets are populated with at leas t one preinstalle d DIMM. To ac[...]

Populating DIMM Sockets There are four DIMM sockets on the system b oard, with two sockets per ch annel. The sockets are labeled XMM1, XMM2, XMM3 , and XMM4. Sockets XMM1 and XMM2 operate in memory channel A. Sockets XMM3 and XMM4 o perate in memory chan nel B. Figure 5 -6 DIMM Socket Locations Table 5-1 DIM M Socket Locations Item Description Sock[...]

Channel A. Fo r example, if you a re populating the sockets with one 2-GB DIMM, an d three 1-GB DIMMs, Channel A shoul d be populated with the 2-GB DIMM an d one 1-GB DIMM, and Channel B should be populated with the ot her two 1-GB DIMMs. With this configuration, 4-GB will run as dual channel and 1-GB will run as single channe l. ● In any mode, t[...]

4. Open both latches of the memory module socket (1) , and insert the memory modul e into the socket (2) . Figure 5-7 Installing a DIMM NOTE: A memory module can be installed in o nly one way. Match the notch on the module with the tab on the memory socket. A DIMM must occupy the black XMM1 socket. Populate the DIMM sockets in the following order: [...]

Expansion Cards The computer ha s three standard full-h eight PCI ex pansion slots, one PCI Express x1 e xpansion slot, one PCI Express x16 expans ion slot, and one PCI Ex press x16 expansion slot that i s downshifted to a x4 slot. Figure 5 -8 Expansion Slot Locations Table 5-2 Expa nsion Slot Locations Item Description 1 PCI expansion slot 2 PCI e[...]

4. Press straight d own on the two green thum b tabs inside the ch assis (1) and rotate the expansion card retention latch up (2) . Figure 5-9 Opening th e Expansion Slot Reta iner 5. Before installing an expansion ca rd, remove the expansion slot co ver or the existing expansion card. NOTE: Before removing an insta lled expansion card, disconnect [...]

b. If you are removing a standard PCI card or PC I Express x1 card, hold the card at each end and carefully rock it back a nd forth until th e connectors pul l free from the socket. Lift th e card straight up to remove it . Be sure not to scrape the card against other com ponents. NOTE: Before removing an i nstalled expansion card, di sconnect any [...]

7. If you are not installi ng a new expansion card , in stall an expa nsion slot cover to close the open slot. CAUTION: After remo ving an expansion card, you must replac e it with a new card or expansion slot cover for proper coolin g of internal components during op eration. 8. To install a n ew expansion card, sl ide the bracket on the end of th[...]

Drives When installing additional drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive mu st be conn ected to the dark blue SATA co nnector on the system board labeled SATA0. ● Connect the first SATA optical drive to the white SATA connector on the system board labeled SATA1. ● Connect devices in order of SATA0, SATA1, [...]

CAUTION: To prevent loss of work and damage to the compu ter or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplu g the power cord. Do not remove a drive whi le the computer is on or in sta ndby mode. Before hand ling a drive, ensure that you are dischar g ed of static electri[...]

Drive Positions Figure 5 -16 Desktop and Minitower Drive Positions Table 5-4 Drive Positions 1 Three 5.25-inch external drive bays for optional drives (optical dr ives and media card rea der shown) 2 Three 3.5-inch internal har d drive bays NOTE: The drive configuration on your computer may be di fferent than the drive configuration shown above. Th[...]

Removing a Drive fr om a Drive Bay CAUTION: All removable media should be taken out of a drive before removin g the drive from the computer. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 31 ). 2. Remove the computer access pa nel ( Computer Access Panel on page 34 ). 3. Disconnect the drive cables, as in dicated in [...]

● If you are removing a media card reader, disconnect the U SB cable from the syst em board. If the media ca rd reader has a 1394 po rt, disconnect the 1394 cable from the PCI card. Figure 5-18 Disconnecting the Media Ca rd Reader USB Cable Figure 5-19 Disconnecting the Media Card Reader 1394 Cable Drives 51[...]

4. Remove the drive fr om the drive bay as follows: ● To remove a 5.25-i nch drive in the deskto p configuration, press down on the yellow drivelock mechanism (1) and slide the drive from the drive bay (2) . CAUTION: When the yellow dr ivelock is pressed, all th e external 5.25-in ch drives are released so do not tilt the unit and allow the drive[...]

● To remove a hard drive from and internal 3.5-inch drive ba y, pu ll up on the green ha rd drive drivelock mechanism (1) for that drive and slid e t he drive from the drive bay (2) . Figure 5-22 Removing a Hard Drive 5. Store the remo ved drive in ant i-static packagi ng. Drives 53[...]

Installing a 5.25-inch Drive in to an External Drive Bay 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 31 ). 2. Remove the computer access pa nel ( Computer Access Panel on page 34 ). 3. Remove the front bezel ( Front Bezel on page 35 ). If you are installing a drive in a bay covered by a bezel blank, remove the bez[...]

6. Connect the power cable (1) and data cable (2) to the rear of the drive. Figure 5-24 Connecting the Drive Ca bles (Optical Drive shown) 7. If you are insta lling a new drive, connect the op posite end of the d ata cable to the appropriate system board connector. NOTE: If you are installing a SATA optical d rive, connect the first op tical drive [...]

Installing a 3.5-inch SATA Hard Dr ive into an Internal Drive Bay NOTE: The system does not support Parallel ATA (PATA) hard drives. Before yo u remove the ol d hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. To install a hard drive in a 3.5-inch internal drive bay : 1. Prepar[...]

5. Connect the power cable (1) and data cable (2) to the re ar of the hard drive. Figure 5-27 Co nnecting the Power Cable and Data Cable to a SATA Hard Drive 6. Connect the oppo site end of the data cabl e to the appropriate system board conne ctor. NOTE: If your system ha s only one SATA hard driv e, you must connect the h ard drive data cable to [...]

2. Remove the screw from th e rear of the carrier (1) an d slide the top cover o ff the carrier (2) . Figure 5-28 Removing the Carrier Cove r 3. Remove the adhesive strip that secures the th ermal sensor to the to p of the hard drive (1) and move the thermal se nsor away from the ca rrier (2) . Figure 5-29 Removing the Thermal Sensor 58 Chapter 5 R[...]

4. Remove the four screws from the bot tom of the hard drive ca rrier. Figure 5-30 Remov ing the S ecurity Screws 5. Slide the hard drive back to disconnect it from the carr ier then l ift it up a nd out of the carri er. Figure 5-31 Removing the Hard Drive Drives 59[...]

6. Place the new hard drive in the carrier th en slide th e hard drive back so th at it seats in the SATA connector on the carri er's circuit board. Be sure the connector on the hard drive is pressed all the way into the co nnector on th e carrier's circuit bo ard. Figure 5-32 Replacing the Hard Drive 7. Replace the four screws in the bot[...]

8. Place the thermal sensor o n top of the hard driv e in a position that does not co ver the label (1) and attach th e thermal sensor to the top of the hard drive with the adhesive strip (2) . Figure 5-34 Repla cing the Thermal Sensor 9. Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover in plac[...]

Hood Sensor The hood sensor is located on th e top of the rear chassis pan el. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 31 ). 2. Remove the computer access pa nel ( Computer Access Panel on page 34 ). 3. Unplug the hood sensor cable from the white connector labeled HSEN SE on the syst em board (1) . 4. Slide th[...]

Front I/O, USB Assembly The front I/O, USB assembly is mo unted to the front o f the chassis and is re moved by pulling it away from the chassis. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 31 ). 2. Remove the computer access pa nel ( Computer Access Panel on page 34 ). 3. Remove the front bezel ( Front Bezel on p[...]

6. Rotate the ri ght side of the a ssembly away fr om the chassis, and th en pull the assembly toward the right and away from the chassis (2) while threading the wires through the slot between the drive cage and chassi s front and the ho le in the front of the chassis. Figure 5-37 Removing the front I/O, USB, power switch assembly To reinstall the [...]

Power Switch Assembly The power switch assembly is mounted to the front of the chassis and removed by pulling it away from the chassis. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 31 ). 2. Remove the computer access pa nel ( Computer Access Panel on page 34 ). 3. Remove the computer access pa nel ( Front Bezel on [...]

Speaker The speaker is mounted to th e inside front of the chassis with two screws. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 31 ). 2. Remove the computer access pa nel ( Computer Access Panel on page 34 ). 3. Disconnect the speake r wire from the white system board connector labeled SPKR. 4. From the inside of [...]

Rear Chassis Fan The rear fan is mounted to the rear chassis wall and secured by four Phillips screws. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 31 ). 2. Remove the computer access pa nel ( Computer Access Panel on page 34 ). 3. Disconnec t the fan control c able from the red /brown syste m board labele d CHFAN2[...]

Heat sink 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 31 ). 2. Remove the computer access pa nel ( Computer Access Panel on page 34 ). 3. Disconnect the fan cable from the white system board connector labeled C PUFAN (1) . 4. Unscrew the four captive screws (2) tha t secure the heat sink to the system board. CAUTI[...]

Processor 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 31 ). 2. Remove the computer access pa nel ( Computer Access Panel on page 34 ). 3. Remove the heat sink ( Heat sink on p age 68 ). 4. Rotate the locking lever to its full open positio n (1) . 5. Raise and rota te the microprocessor retain er to its fully open [...]

5. If using a new heat sink, remo ve the protective covering from the bo ttom of the heat sink and place it in position atop the processor. 6. Secure the heat sink to the system board and sys tem bo ard tray with th e 4 captive screws and attach the heat sink co ntrol cable to the system board. CAUTION: Hea t sink retaining screws shoul d be tighte[...]

4. Remove the powe r cables from the white plastic clamp on the chass is floor. 5. Remove the two Torx screws (1) and the two security screws (2) that connect the po wer supply to the chassis. Figure 5-43 Removing the power supply, screw locations Power Supply 71[...]

6. Press the tab in front of the power supply that holds it i n place. Figure 5-44 Removin g the power supply, releas e lever 7. Slide the power supply tow ard t he front of the computer, ro tate toward the fan so the p ower supply clears the lip on the top of the chas sis, a nd then lift the power supply out o f the chassis. To install the po wer [...]

7. Lift the system board out of the computer. Figure 5-45 Removing the system board NOTE: When replacing the system board, you must also c hange the ch assis serial number in the BIOS. CAUTION: Before reinstalling the heat sink you mu st clean the top o f the processor and the bottom of the heat sink with an alco hol pad supplied in the spares kit.[...]

WARNING! This computer contains an inte rnal lithiu m manganese dioxide battery. There is a risk of fire and burns if the ba ttery is not handled pr operly. To reduce the risk of perso nal injury: Do not attempt to recharge the battery. Do not expose to temperatures h igher than 140°F (60°C). Do not disassemble, cru sh, puncture, sho rt external [...]

5. Plug in the comput er and turn on power to the computer. 6. Reset the da te and time and a ny special system setups using Co mputer Setup. Re fer to Computer Set up (F10) Utility on page 4 . Type 2 Battery Holder 1. To release the ba ttery from its holder, squeeze th e metal clamp (1) that extends ab ove one edge of the battery. When the battery[...]

2. Insert the new ba ttery and position the clip back in place. Figure 5-48 Re moving the battery from a type 3 h older 3. Replace the computer access p anel. 4. Plug in the comput er and turn on power to the computer. 5. Reset the date and time and any specia l system setups usin g Computer Setup. 76 Chapter 5 Remova l and Replacement Proc e dures[...]

External Security Devices The following securi ty devices are used to preve nt unauthorized access to the internal components of the computer and/or secure the computer to a fixed object. Installing a Security Lock The security locks displayed below and on the following page can be used to secure the computer. HP/Kensington MicroSaver Security Cabl[...]

Padloc k Figure 5 -50 Installing a Padlock HP Business PC Security Lock 1. Fasten the security cable by looping it around a stationary object. Figure 5-51 Securing the Cable to a Fixe d Object 78 Chapter 5 Remova l and Replacement Proc e dures Convertible Minitowe r (CMT) Chassis[...]

2. Thread the keyb oard and mouse cabl es through the lock. Figure 5-52 Thre ading the Keyboard and Mouse Cables 3. Screw the lock to the chassis using the screw provided . Figure 5-53 Attaching the Lock to the Chassis External Security Devices 79[...]

4. Insert the plug end of the secu rity cable into the l ock (1) and push the button in (2) to engage the lock. Use the key provided to disengage the lock. Figure 5-54 Engaging the Lock Front Bezel Security The front bezel can be lock ed in place by installing a security screw provided by HP. To install the security screw: 1. Prepare the compu ter [...]

5. Replace the front be zel. 6. Install the screw through the inte rior of the front of the chassis into the fro nt bezel. The screw hole is located on the left edge of the chassis next to the top hard drive bay. Figure 5-56 Installing the Front Bezel Securi ty Screw 7. Replace the access pane l. 8. Reconnect the p ower cord and turn on the co mput[...]

Changing from a Minitower to a Desktop Configuration 1. Remove/disengage an y security devices that prohibit opening the computer. 2. Remove all removable m edia, such as compact discs o r USB flash drives, from the computer. 3. Turn off the compu ter properly through the ope rating system, then turn off any external devices. 4. Disconnect the powe[...]

9. Gently slide the drive into the u ppermost avai lable bay until it snaps into p lace. When the drive is properly inserted, the drivelock will secu re it. Repeat this step for each drive. Figure 5-58 Installing a Drive in the Desktop Configuration CAUTION: T he bottom 5.25-inch d rive bay has a shorter depth tha n the upper two bays. Th e bottom [...]

13. Reposition the sub panel (rotate it 90º) with the logo at the bottom, the n snap it back into the bezel. Figure 5-59 Changing from a Minitower to a Desktop Con figuration 14. Replace the front beze l and computer access panel. 15. Reconnect the power cord an d turn on the compute r. 16. Lock any security devices that were disengag ed when the [...]

8. To release the drive s from the 5.25 -inch drive bay, press down on the sh ort yellow drivelock as shown (1). While pres sing the drive lock, pull the drives out of th e drive bay (2). Figure 5-60 Releasing the 5.25-inch Driv es from the Drive Bays (Des ktop) 9. Gently slide the drive into the u ppermost avai lable bay until it snaps into p lace[...]

CAUTION: Hold the subpanel straight when you pull it away from th e front bezel. Pulling the subpanel away at an angle could damage the pins that align it within the front bezel. 12. Reposition the bezel blanks within the subpanel in the proper orientation for the min itower configuration. 13. Reposition the sub panel (rotate it 90º) with the logo[...]

6 Removal and Replacement Procedures Small Form Factor (SFF) Chassis Adherence to the p rocedures and pr ecautions de scribed in this chapt er is essential fo r proper servic e. After completing all necessary removal and replacemen t procedures, run the Diagnostics utility to verify that all compo nents operate properly. NOTE: Not all features list[...]

Unlocking the Smart Cover Lock NOTE: The Smart Cover Lock is an optional feature in cluded on some m odels only. The Smart Cover Lock is a software-controllable cover lock, controlled by the setup password. This lock prevents una uthorized access to the in ternal compo nents. The computer ships wi th the Smart Cover Lock in the unl ocked position. [...]

6. Use the Sma rt Cover FailSafe K ey to remo ve th e tamper-proof screw t hat secures the Smart Cover Lock to the chassis. Figure 6-1 Removing the Sm art Cover Lock Screw You can now remove the access panel. See Computer Access Panel on pag e 150 . To reattach the Smart Cover Lo ck, secure the lock in place with the tamper-proof screw. Unlocking t[...]

External Security Devices NOTE: For informa tion on da ta securit y feature s, refer to the Deskto p Management Guide and the HP ProtectTools Security Ma nager Guide (some models) at http://www .hp.com . Installing a Security Lock The security locks displayed below and on the follo wing pages can be used to secure the computer. HP/Kensington MicroS[...]

Padloc k Figure 6 -3 Installing a Padlock HP Business PC Security Lock 1. Fasten the security cable by looping it around a stationary object. Figure 6-4 Securi ng the Cable to a Fi xed Object External Security Devices 91[...]

2. Thread the keyb oard and mouse cabl es through the lock. Figure 6-5 Threadin g the Keyboard an d Mouse Cables 3. Screw the lock to the chassis using the screw provided . Figure 6-6 Attachin g the Lock to the Ch assis 92 Chapter 6 Remova l and Replacement Proc e dures Small Form Factor (SFF) Chassis[...]

4. Insert the plug end of the secu rity cable into the l ock (1) and push the button in (2) to engage the lock. Use the key provided to disengage the lock. Figure 6-7 Engaging the Lock Front Bezel Security The front bezel can be lock ed in place by installing a security screw provided by HP. To install the security screw: 1. Remove/disengage an y s[...]

7. Remove one of th e five silver 6-32 standa rd screws located on the front of the chassis behind the bezel. Figure 6-8 Retrieving the Front Bezel Security Screw 8. Replace the front be zel. 9. Install the security screw next to the midd le front bezel release tab to secure th e front bezel in place. Figure 6-9 Installing the Front Bezel Security [...]

Computer Access Panel 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 87 ). 2. If the computer is o n a stand, re move the compute r from the stand. 3. Lift up on the a ccess panel hand le (1) then lift the access panel off the computer (2) . Figure 6-10 Removing the Access Panel To install the access p anel, reverse [...]

Front Bezel 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 87 ). 2. Remove the access pan el ( Computer Access Pane l on page 95 ). 3. Lift up the three tabs on the side of the bezel (1) , then rotate the bezel off the chassis (2) . Figure 6-11 Removing the Front Bezel To install the fron t bezel, reverse th e remova[...]

Bezel Blanks On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch extern al drive bays that need to be removed befo re installing a drive. To remove a bezel blank: 1. Remove the access pan el ( Computer Access Pane l on page 95 ). 2. Remove the front bezel ( Front Bezel on page 96 ).. 3. To remove a bezel blank, push the two r[...]

Installing Additional Memory The computer comes with double data rate 3 syn chrono us dynamic random access memory (DDR3- SDRAM) dual inline memo ry modules (DIMMs). DIMMs The memory sockets on the system board can be po pulated with up to four indust ry-standard DIMMs. These memory sockets are populated with at leas t one preinstalle d DIMM. To ac[...]

Populating DIMM Sockets There are four DIMM sockets on the system b oard, with two sockets per ch annel. The sockets are labeled DIMM1, DIMM2, DIMM3, and DIMM4. Sockets DIMM1 and DIMM2 operate in memory channel A. Sockets DIMM3 and DIMM4 operate in memory channe l B. Figure 6 -13 DI MM Socket Locations Table 6-1 DIM M Socket Locations Item Descript[...]

Installing DIMMs CAUTION: You must disconnect the power cord an d wa it approximately 30 second s for the power to drain before a dding or removing memory module s. Re gardless of the p ower-on state, voltage is always supplied to the memory modules as long as th e computer is plug ged into an active AC outlet. Adding or removin g memory modules wh[...]

4. Open both latches of the memory module socket (1) , and insert the memory modul e into the socket (2) . Figure 6-15 Installing a DIMM NOTE: A memory module can be installed in on ly one way. Match the notch on the module with the tab on the memory socket. A DIMM must occupy the black DIMM1 socket. Populate the DIMM sockets in the following order[...]

Expansion Cards The computer has on e PCI expansion slot, two PCI Express x 1 expansion slots, and one PCI Express x16 expansion slot. NOTE: The PCI and PCI Express slots support o nly low profile cards. Figure 6 -16 Expansion Slot Locations Table 6-2 Expa nsion Slot Locations Item Description 1 PCI expansion slot 2 PCI Express x16 expansion slot 3[...]

5. Before installing an expansion ca rd, remove the expansion slot co ver or the existing expansion card. a. If you are installing an expan sion card i n a vacant socke t, remove the appropriate expansion slot cover o n the back of the chassis. Pul l the slot cover straight up then a way from the inside of the cha ssis. Figure 6-18 Removing an Expa[...]

b. If you are removing a standard PCI card or PC I Express x1 card, hold the card at each end, and carefully rock it back a nd forth until th e connectors pull fre e from the socket. Pull the expansion card straigh t up from the socket (1) then away from the in side of the chassis to release it from the chassis frame (2) . Be sure n ot to scrape th[...]

c. If you are removing a PCI Express x16 card, pull the rete ntion arm on the back of the expansion socke t away from the card and ca refully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from th e inside of the chassi s to re le ase it from the chassis fra[...]

8. To install a new expansio n card, hold the card just above the expans ion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with th e open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board (2) . Figure 6-21 Installi[...]

13. Reconnect the power cord an d turn on the compute r. 14. Lock any security devices that we re disengaged when the access pan el was remove d. 15. Reconfigure the computer, if ne cessary. Cable Management The Small Form Factor chassis is a very compact co mputer and prope r routing of the inte rnal cables is critical to the operation of the comp[...]

Cable Connections System board conn ectors are color -coded to mak e it easier to find the proper conne ction. System Board Conne ctor Connector Color Description P1 White Power supply, 6-pin PWRCPU White Power supply, 4-pin SATA PWR1 Black ODD power connector SATA PWR2 Black HDD power connector CHFAN Br own Chassis fan PB/LED Black Front power but[...]

Table 6-3 Drive Positions 1 3.5-inch internal hard drive bay 2 3.5-inch external drive bay for optional drives (media card r eader shown) 3 5.25-inch external drive bay for opt ional drives (opt ical d rive shown) NOTE: The drive configuration on your computer m ay be different than the drive configuration shown above. To verify the type, size, and[...]

Installing and Removing Drives When installing additional drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive mu st be connecte d to the dark blue primary SAT A connector on the system board labeled SATA0. ● Connect a SATA optica l drive to the white SATA connector on the system board labeled SATA1. ● Connect devices i[...]

CAUTION: To prevent loss of work and damage to the compu ter or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplu g the power cord. Do not remove a drive whi le the computer is on or in sta ndby mode. Before hand ling a drive, ensure that you are dischar g ed of static electri[...]

Removing an External 5.25-inch Drive CAUTION: All removable media should be taken out of a drive before removin g the drive from the computer. To remove a 5.25-inch externa l drive: 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 87 ). 2. If the computer is o n a stand, re move the compute r from the stand. 3. Remove [...]

6. Rotate the drive ca ge back down to its normal po sition. CAUTION: Be careful not to pinch a ny cables or wires when rotati ng the drive cag e down. Figure 6-29 Ro tating th e Drive Ca ge Down 7. Press down on the green drive retainer button loca te d on th e left side of the drive to disengage the drive from the drive cage (1) . While p ressing[...]

4. If you are installing a d rive in a bay covered by a bezel b lank, remove the front bezel then remove the bezel blank. See Bezel Blanks on page 97 for more information. 5. Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided four extra M3 metric guide screws on the front of the chassi s, under the fro[...]

7. Rotate the drive ca ge to its upright p osition. Figure 6-33 Ro tating th e Drive Ca ge Up 8. Connect the SATA da ta cable to the white system board connector lab eled SATA1. 9. Route the data cab le through the cable guides. CAUTION: T here are two cable gu ides that keep th e d ata cable from being pin ched by the drive cage when ra ising or l[...]

11. Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pin ch any cables or wire s when rota ting the drive cage d own. Figure 6-35 Ro tating th e Drive Ca ge Down 12. Replace the access panel. 13. If the computer wa s on a stand, replace th e stand. 14. Reconnect the power cord an d turn on the compute r. 15. Lock a[...]

2. Disconnect the drive cables from the rear of the drive, or, if you are removing a media card reader, disconnect the USB and 13 94 cables from the system boar d as indicated in the following illustrations. NOTE: On some models, the media card reader does n ot include a 1394 port or cable . Figure 6-36 Disconnecting the Media Card Reader USB Cab l[...]

3. Press down on the green drive retainer button loca te d on th e left side of the drive to disengage the drive from the drive cage (1) . While p ressing the dr ive retainer button, slide the drive back until it stops, then lift it up and out of the drive cage (2) . Figure 6-38 Removin g a 3.5-inch Drive (Media Card Reader Shown) NOTE: To replace [...]

3. Position the guide screws on the drive into the J-slots in the d rive bay. Then slide the drive toward the fro nt of the comput er until it locks into place. Figure 6-39 Installing a Drive into the 3.5-inch Drive Bay (Media Card Reader Shown) 4. Connect the appropria te drive cables: a. If installing a seco nd hard drive, conne ct the po wer and[...]

Removing and Replacing th e Primary 3. 5-inch Internal SATA Hard Drive NOTE: The system does not support Parallel ATA (PATA) hard drives. Before yo u remove the ol d hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. The preinstalled 3.5-inch hard drive is located under the power[...]

5. Rotate the power su pply to its upright position. The hard drive is lo cated beneath the power supply. Figure 6-41 Raising the Power Supply 6. Disconnect the power cabl e (1) and data cable (2) from the back of th e hard drive. Figure 6-42 Disconne cting the Hard Drive Power Cable and Data Cable Drives 121[...]

7. Press down on the green release l atch next to the hard drive (1) . While holding the la tch down, slide the drive forwa rd until it stop s, then lift the drive up and ou t of the bay (2) . Figure 6-43 Removing the Hard Drive 8. To install a hard drive, you must tr ansfer th e silver and blue isolat ion mounting guide screws from the ol d hard d[...]

9. Align the guide screws with the slots on the cha ssis drive cage , press the hard drive dow n into the bay, then slide it back until it stops and locks in place. Figure 6-45 Installing the Hard Drive 10. Connect the powe r and data cables to the back of the hard drive. NOTE: When repla cing the primary hard d rive, be sure to route the SAT A and[...]

Removing and Replacing a Removab le 3.5-inch SATA Hard Drive Some models are equ ipped with a Removable SAT A Hard Drive Enclos ure in the 5.25-inch e xternal drive bay. The hard dr ive is housed in a carr ier that can be quickly a nd easily removed from th e drive bay. To remove and replace a drive in the carrier: NOTE: Before you remove th e old [...]

4. Remove the four screws from the bot tom of the hard drive ca rrier. Figure 6-48 Remov ing the S ecurity Screws 5. Slide the hard drive back to disconnect it from the carr ier then l ift it up a nd out of the carri er. Figure 6-49 Removing the Hard Drive Drives 125[...]

6. Place the new hard drive in the carrier th en slide th e hard drive back so th at it seats in the SATA connector on the carri er's circuit board. Be sure the connector on the hard drive is pressed all the way into the co nnector on th e carrier's circuit bo ard. Figure 6-50 Replacing the Hard Drive 7. Replace the four screws in the bot[...]

8. Place the thermal sensor o n top of the hard driv e in a position that does not co ver the label (1) and attach th e thermal sensor to the top of the hard drive with the adhesive strip (2) . Figure 6-52 Repla cing the Thermal Sensor 9. Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover in plac[...]

Baffle The baffle sits be tween the front fan and the h eat sink. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 87 ). 2. Remove the access pan el ( Computer Access Pane l on page 95 ). 3. Lift the baffle straight up out of the chassis. Figure 6-54 Removing the baffle To install the baffle, reve rse the removal proce[...]

Front Fan Assembly The front fan assemb ly is attach ed to the fron t of the chassis. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 87 ). 2. Remove the access pan el ( Computer Access Pane l on page 95 ). 3. Remove the front bezel ( Front Bezel on page 96 ). 4. Remove the baffle ( Baffle on page 128 ). 5. Disconnect[...]

Hood Sensor The hood sensor is attached in a slot in the rear of the chassis. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 87 ). 2. Remove the access pan el ( Computer Access Pane l on page 95 ). 3. Unplug the sensor cable from the whit e system board connected labeled HSENSE. 4. Slide the hood sensor straight ou t[...]

Front I/O, Power Switch Assembly The front I/O an d power switch/LEDs are one a ssembly, attached to the front of the chass is. Push the assembly into the ch assis to remove. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 87 ). 2. Remove the access pan el ( Computer Access Pane l on page 95 ). 3. Remove the front bez[...]

8. Route the cables through the slots beneath the drive cage (1) , pull the assembly (right side first) into the chassis (2) , and then remove the assembly from the computer. Figure 6-58 Routing the cables and re moving the power switch a ssembly To install the front I/O an d power switch assembly, reverse the removal proced ure. NOTE: Be sure to c[...]

6. Remove the two screws that secu re the speaker to the chassis. Figure 6-59 Removing the speaker 7. Lift the speaker fro m the inside of the chassis to remove it. To install the speaker, reverse the removal procedures. Speaker 133[...]

Heat sink The heat sink is secured atop the processor with four cap tive Torx screws. The heat sink doe s not include a fan. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 87 ). 2. Remove the access pan el ( Computer Access Pane l on page 95 ). 3. Remove the baffle ( Baffle on page 128 ). 4. Remove the chassis fan ( [...]

Processor 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 87 ). 2. Remove the access pan el ( Computer Access Pane l on page 95 ). 3. Remove the fan shroud ( Baffle on page 128 ). 4. Remove the heat sink ( Heat sink on p age 134 ). 5. Rotate the locking lever to its full open positio n (1) . 6. Raise and rota te the m[...]

4. Apply the ther mal grease provided in the spares kit to the top of the processor and install the heat sink atop the processor. 5. Go to step 7. 6. If using a new heat sink, remo ve the protective covering from the bo ttom of the heat sink and place it in position atop the processor. 7. Secure the heat sink to the system board and system board tr[...]

7. Pull the power supply forward until the posts o n the power supply move forward in the power supply bracket, and th en lift the power supply straigh t up and out of the cha ssis. Figure 6-62 Removing the power supply To install the po wer supply, reverse the removal procedure. CAUTION: When installing the power su pply cables, make sure they are[...]

System Board 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 87 ). 2. Remove the access pan el ( Computer Access Pane l on page 95 ). 3. When replac ing the system board, make sure the following components are removed from the defective system board and installe d on the replacement system board: ● Memory modules (s[...]

CAUTION: Before reinstalling the heat sink you mu st clean the top o f the processor and the bottom of the heat sink with an alco hol pad supplied in the spares kit. After the a lcohol has evaporated, apply thermal grease to the top of the processor fr om the syringe supplied in th e spares kit. CAUTION: When reco nnecting th e cables it is importa[...]

Type 1 Battery Holder 1. Lift the battery out of its ho lder. Figure 6-64 Re moving the battery from a type 1 h older 2. Slide the replacemen t battery into position, positive side up. 3. The battery ho lder automatically se cures the batte ry in the proper position. 4. Replace the computer access p anel. 5. Plug in the comput er and turn on power [...]

3. Replace the computer access p anel. 4. Plug in the comput er and turn on power to the computer. 5. Reset the d ate and time, your passwords, and any special system setups, using Computer Setup. Refer to Computer Setup (F10) Utility on page 4 . Type 3 Battery Holder 1. Pull back on the clip (1 ) that holds the b attery in place, then remove the b[...]

Using the Small Form Fact or Computer in a Tower Orientation The Small Form Fa ctor computer can be used in a towe r orientation. T he HP logo plate o n the front bezel is adjustable for either desktop or tower orientation. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 87 ). 2. Orient the comput er so that its right[...]

7 Removal and Replacement Procedures Ultra-Slim Desktop (USDT) Chassis Adherence to the p rocedures and pr ecautions de scribed in this chapt er is essential fo r proper servic e. After completing all necessary removal and replacemen t procedures, run the Diagnostics utility to verify that all compo nents operate properly. NOTE: Not all features li[...]

Security Lock Provisions NOTE: For informa tion on da ta securit y feature s, refer to the Deskto p Management Guide and the HP ProtectTools Security Ma nager Guide (some models) at http://www .hp.com . The security locks displayed below and on the follo wing pages can be used to secure the computer. Installing a Security Lock HP/Kensington MicroSa[...]

Padloc k Figure 7 -3 Installing a Padlock HP Business PC Security Lock 1. Fasten the security cable by looping it around a stationary object. Figure 7-4 Securi ng the Cable to a Fi xed Object Security Lock Provisions 145[...]

2. Thread the keyb oard and mouse cabl es through the lock. Figure 7-5 Threadin g the Keyboard an d Mouse Cables 3. Screw the lock to the chassis using the screw provided . Figure 7-6 Attachin g the Lock to the Ch assis 146 Chapter 7 Remova l and Replacement Proc e dures Ultra-Slim Desktop (USDT) Chassis[...]

4. Insert the plug end of the secu rity cable into the l ock (1) and push the button in (2) to engage the lock. Use the key provided to disengage the lock. Figure 7-7 Engaging the Lock Security Lock Provisions 147[...]

Front Bezel Security The front bezel can be lock ed in place by installing a security screw provided by HP. To install the security screw: 1. Remove/disengage an y security devices that prohibit opening the computer. 2. Remove all removable m edia, such as compact discs o r USB flash drives, from the computer. 3. Turn off the compu ter properly thr[...]

9. Install the security screw th rough the middle front be zel release tab and into the chassis to secure the front bezel in place. Figure 7-9 Installing the Front Bezel Security Screw 10. Replace the access panel. 11. If the computer wa s on a stand, replace th e stand. 12. Reconnect the power cord an d turn on the compute r. 13. Lock any security[...]

Computer Access Panel To access internal components, yo u must remove the access panel: 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 143 ). 2. Loosen the thumbscre w on the rear of the computer (1) , slide the access pan el toward the fron t of the comp uter, and then lift it off (2) . Figure 7-10 Removing the Comp[...]

Front Bezel 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 143 ). 2. Remove the computer access pa nel ( Computer Access Panel on page 150 ). 3. Lift up the three tabs on the side of the bezel (1) , then rotate the bezel off the chassis (2) . Figure 7-11 Removing the Front Bezel To install the fron t bezel, reverse t[...]

3. Push the two retainin g tabs that hold the be zel blank in place towards the oute r right edge of the bezel (1) and pull the bezel blank inwards to remove it (2) . Figure 7-12 Removing a Bezel Blank 152 Chapter 7 Remova l and Replacement Proc e dures Ultra-Slim Desktop (USDT) Chassis[...]

Installing Additional Memory The computer comes with double data rate 3 syn chrono us dynamic random access memory (DDR3- SDRAM) small outline dual in line memory modu les (SODIMMs). SODIMMs The memory sockets on the system board can be populated with up to two industry-standard SODIMMs. These memory socke ts are populated with at least one prein s[...]

Populating SODIMM Sockets There are two SODIMM sockets on the system board, w ith one socket per channel. The sockets are labeled XMM1 and XMM3. The XMM1 socket operat es in memory channel A. The XMM3 socket operates in memory chann el B. Figure 7 -13 SODI MM Socket Locations Table 7-1 SOD IMM Socket Locatio ns Item Description Socket Color 1 SODIM[...]

Installing SODIMMs CAUTION: You must disc onnect the power cor d before adding or removing memory module s. Regardless of the power-on sta te, voltage is alwa ys supplied to the memory modules as long as the computer is plugge d into an active AC outlet. Adding or removin g memory modules while voltage i s present may cause irrepa rable damage to t[...]

5. Slide the new SODIMM into the so cket at approxima tely a 30° angle (1) then press the SODIMM down (2) so that the latche s lock it in place. Figure 7-15 Installing a SODIMM NOTE: A memory module can be installed in o nly one way. Match the notch on the module with the tab on the memory socket. A SODIMM must occupy the XMM1 (top) socket. 6. Rep[...]

Cable Management Always follow good cable management practices when working insi de the computer. ● Keep cables away from major heat sources like the h eat sink. ● Do not jam cable s on top of expa nsion cards or memory module s. Printed circuit cards like th ese are not designed to take e xcessive pressure on them. ● Keep cables clear of sli[...]

4. Disconnect th e cable on the re ar of the optical d rive (1) , push the green releas e latch on the right rear side of the drive toward the center o f the drive (2) , then slide the drive forward and out of the bay th rough the front b ezel (3) . Figure 7-16 Removing the Optical Drive 158 Chapter 7 Remova l and Replacement Proc e dures Ultra-Sli[...]

Preparing the New Optical Drive Before the ne w optical drive can be used, the rele ase latch must be attached . 1. Peel the backing o ff the adhesive on the re lease latch. 2. Without allowing the re lease latch to touch the optical drive, carefully align the holes on th e release latch with the pins on the side of th e optical drive. Make su re t[...]

Installing the New Optical Drive NOTE: If you are installing an optical drive in a bay th at did not previously ha ve a drive in it, you must remove th e access panel an d the bezel blank covering the opening of the ba y before proceeding. Fo llow the procedures in Computer Access Pan el on page 150 and Bezel Blank on page 151 . 1. Attach the relea[...]

Hard Drive NOTE: The Ultra-Slim Desktop supports only 2.5-inch Serial ATA ( SATA) internal hard drives; parallel ATA (PATA) internal hard drives are not supported. Before yo u remove the ol d hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. The 2.5-inch hard drive is enclosed i[...]

6. Lift the hard drive carrier straight up and out of the chassis. Figure 7-20 Removing the Hard Drive Carrier 7. Remove the four guide screws from the sides of the hard drive carrier. Figure 7-21 Removing the Guide Screws 8. Lift the hard drive up to th e top of the carrier (1) and slide the drive out of the car rier (2) . Figure 7-22 Removing the[...]

9. Position the hard d rive so that the to p of the ha rd drive is up aga inst the top of the ca rrier (1) so that the circuit board on the bottom of the hard dr ive does not come in contac t wit the tabs on the bottom of the carrier, th en slide the new ha rd drive into the carrie r (2) . CAUTION: Do not allow the circu it board on the bottom of t[...]

11. To place th e hard drive carrier b ack in the chassis, alig n the guide screw s with the slots on the drive bay, drop the carrier st ra ight down into the drive ba y (1) , and press the hand le on the carrier all the way down (2) so that the drive is proper ly seated and locked in place. Figure 7-25 Installing the Hard Drive Carrier 12. Replace[...]

5. Remove the two Torx T15 screws that secure the cage to the chassis (1) , lift the tab (2) on the hard drive cage, slid e the cage toward the rear of the unit (3) , and then pull the cage up and out of the chassis. Figure 7-26 Removing the hard drive cage To install the hard d rive cage, reverse the removal procedures. Hard Drive Cage 165[...]

Port Cover An optional rear port cover i s available for the computer. To install the port cover: 1. Thread the cables through the botto m hole on the port co ver (1) and connect the cables to the rear ports on the computer. 2. Insert the hooks on the port cover into the slots on the rear of the chassis, then slid e the cover to the right to secure[...]

Front Fan The front fan sits against the fron t on the left side of the chassis. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 143 ). 2. Remove the computer access pa nel ( Computer Access Panel on page 150 ). 3. Disconnect th e fan control cab le from the red syste m board connect or labeled CHFAN. 4. Lift the fan [...]

Card Reader The card reader is secured to the front right corner of the chassis. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 143 ). 2. Remove the computer access pa nel ( Computer Access Panel on page 150 ). 3. Remove the front bezel ( Front Bezel on page 151 ). 4. Disconnect the cable from the black system board [...]

Speaker The speaker is s ecured to the fron t of the chassis between the fa n and the I/O p orts. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 143 ). 2. Remove the computer access pa nel ( Computer Access Panel on page 150 ). 3. Remove the front bezel ( Front Bezel on page 151 ). 4. Disconnect the speaker cabl e fr[...]

Heat sink The heat sink is secure d by four Torx T15 sc rews. It does n ot have an atta ched fan. 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 143 ). 2. Remove the computer access pa nel ( Computer Access Panel on page 150 ). 3. Lift the front fan up and place it on top of the op tical drive to access the front be [...]

CAUTION: Hea t sink retaining screws shoul d be tightened in diag onally opposite pairs (a s in an X) to evenly sea t the heat si nk on the proces so r. This is especially i mportant as the pins on the socket are very fragile and any damage to them may requ ire replacing the system board. Processor 1. Prepare the compu ter for disassembly ( Prepara[...]

4. Position the heat sink a top the processor. 5. If using a new heat sink, remo ve the protective covering from the bo ttom of the heat sink and place it in position atop the processor. 6. Secure the heat sink to the system board and sys tem bo ard tray with th e 4 captive screws and attach the heat sink co ntrol cable to the system board. CAUTION[...]

TV Tuner Module 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 143 ). 2. Remove the computer access pa nel ( Computer Access Panel on page 150 ). 3. Remove the optical drive ( Removing the Existin g Optical Drive on page 157 ). 4. Remove the ha rd drive ( Hard Drive on pag e 161 ). 5. Remove the ha rd drive cage ( Ha[...]

4. Remove the memo ry modules ( Installing Addi tional Memory on page 15 3 ). 5. Remove the front fan ( Front Fan on page 167 ). 6. Remove the ha rd drive ( Hard Drive on pag e 161 ). 7. Remove the ha rd drive cage ( Hard Drive Cage on page 164 ). 8. Remove the front I/O panel cage: a. Remove the screw from the right side of the cag e that secures [...]

11. Remove the three remaining screws that secure the system board to the chassis. Figure 7-36 Removing the system board 12. Slide system board toward th e front of the unit unt il the rear conn ectors are clear of their slots in the chassis. 13. Lift the rear of the system board until it clears the chassis, and then remove the system board from th[...]

5. From the outside of the chassis, remove the four Phillips screws that secure the fan to the chassis, then from the insid e of the chassis, slide th e fan forward a nd lift it up and out of the chassis. Figure 7-37 Removing the rear fan To install the rear fan, reverse th e removal procedure. Hood Sensor 1. Prepare the compu ter for disassembly ([...]

Battery The battery that comes with your comp uter provides power to the real-time clock and has a lifetime of about three ye ars. When replacin g the battery, use a battery equivalent to the battery originally installed on the comp uter. The computer come s with a 3-volt lithium coin cell battery. NOTE: The lifetime of the lithium ba ttery can be [...]

Changing from Desktop to Tower Configuration 1. Prepare the compu ter for disassembly ( Preparation for Disassembly on page 143 ). 2. Place the computer firmly d own into the stand. Figure 7-40 Placin g the Computer on the Stand 3. Reconnect the e xternal equipment, pl ug the power cord into a po wer outlet, and turn the computer on. 4. Lock any se[...]

Power Supply, External The USDT chassis uses an external power supply. WARNING! To reduce potential safety i ssues, only the power supply pr ovid ed with the compu ter, a replacement powe r supply provided by HP, or a power su pply purchased as an accessory from HP should be used with the comp uter. Power Supply, External 179[...]

A Connector Pin Assignments This appendix contains the pin assignments for ma n y computer and workstation connectors. Some of these connectors may no t be used on the prod uct being serviced. Keyboard Connector and Icon Pin Signa l 1 2 3 Data Unused Ground 4 5 6 +5 VDC Clock Unused Mouse Connector and Icon Pin Signa l 1 2 3 Data Unused Ground 4 5 [...]

Ethernet RJ-45 Connector and Icon Pin Signa l 1 2 3 4 (+) Transmit Data (-) Transmit Data (+) Receive Data Unused 5 6 7 8 Unused (-) Receive Data Unused Unused Serial Interface, Powered and Non-Powered Connector and Icon Pin Signal 1 2 3 Carrier Detect (12V if powere d) Receive Data Transmit Data 4 5 6 Data Terminal Read y Signal Ground Data Set Re[...]

Microphone Connector and Ico n (1/8” miniphone) Pin Signal 1 2 3 1 (Tip) 2 (Ring) 3 (Shield) Audio_left Power_Ri ght Audio_right Headphone Connector and Ico n (1/8” miniphone) Pin Signal 1 2 3 1 (Tip) 2 (Ring) 3 (Shield) Audio_left Power_Ri ght Ground Line-in Audio Connector and Ico n (1/8” miniphone) Pin Signal 1 2 3 1 (Tip) 2 (Ring) 3 (Shie[...]

Monitor Connector and Icon Pin Signal Pin Sign al 1 2 3 4 Red Anal og Green Analog Blue Analog Not used 9 10 11 12 +5V (fused) Ground Not used DDC Serial Data 5 6 7 8 Ground Ground Ground Ground 13 14 15 Horizontal Sync Vertical Sync DDC Serial Clock DisplayPort Connector and Icon TOP ROW BOTTOM ROW Pin Signal Type Pin Name Pin Signal Type Pin Name[...]

4-Pin Power (for CPU) Connector and Icon Pin Signa l 1 2 3 4 GND GND +12V CPU -12V CPU 6-Pin Power (for CPU) (CMT, SFF) Connector and Icon Pin Signa l 6 4 1 2 3 4 5 6 GND GND GND 12V CPU 12V CPU +12V SATA Data and Power Drive C onnector Pin Signal Pin Signal Pin Signal Pin Signal S1 S5 Ground B- S2 S6 A+ B+ S3 S7 A- Ground S4 Ground P1 P5 P9 P13 Gr[...]

PCI Express x1, x4, x8, and x16 PCI Express Connector Pin A Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 PRSNT1 +12V +12V GND JTAG2 6 7 8 9 10 JTAG3 JTAG4 JTAG5 +3.3V +3.3V 11 12 13 14 15 PERST# GND REFCLK+ REFCLK- GND 16 17 18 19 20 PERp0 PERn0 GND RSVD GND 21 22 23 24 25 PERp1 PERn1 GND GND PERp2 26 27 28 29 30 PERn(2) GND GND[...]

PCI Express x1, x4, x8, and x16 PCI Express Connector Pin B Pin Signal Pin Signal Pin Signal Pin Signal Pin Signal 1 2 3 4 5 +12V +12V RSVD GND SMCLK 6 7 8 9 10 SMDAT GND +3.3 V JTAG1 3.3vAux 11 12 13 14 15 WAKE# RSVD GND PETp0 PETn0 16 17 18 19 20 GND GND GND PETp1 PETn1 21 22 23 24 25 GND GND PETp2 PETn2 GND 26 27 28 29 30 GND PETp3 PETn3 GND RSV[...]

B Power Cord Set Requirements The power supplies o n some computers have exte rnal power switches. The voltage select switch feature on the co mputer permits it to operate from any line voltage between 100-120 o r 220-240 volts AC. Power supplies on those computers that do n ot have extern al power switches are equipped with internal switches that [...]

Country-Specific Requirements Additional requi rements specific to a country are sh own in parentheses an d explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) Austria (1) Belgium (1) Canada (2) EANSW OVE CEBC CSA Italy (1) Japan (3) Norway (1) Sweden (1) IMQ METI NEMKO SEMKO Denmark (1) Finland (1) France (1) Germa[...]

C POST Error Messages This appendix lists the erro r codes, error messa g es, and the various indicator li ght and audible sequences that yo u may encounter durin g Power-On Self-Tes t (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error co ndition. POST Message Disabled suppresses most system [...]

POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages th at may be encoun tered during POST. NOTE: The computer will beep once after a POST text message is disp layed on the screen. Table C-1 Numeri c Codes and Text Me ssages Control pane[...]

Control panel message Description Recommended action 163-Time & Date Not Set Invalid time or date in configuration memory. RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery. See the Hardware Referenc e Guide for i[...]

Control panel message Description Recommended action 303-Keyboard Controller Error I/O board keyboard controlle r. 1. Reconnect keyboard with computer turn ed off. 2. Replace the system board. 304-Keyboard or System Unit Err or Keyboard failure. 1. Reconnect the keyboard w ith computer turn ed off. 2. Ensure that none of the keys ar e depressed. 3.[...]

Control panel message Description Recommended action 1151-Serial Port A Address Conflict Detected Both external and internal serial ports are assigned to COM1. 1. Remove any serial port expansion cards. 2. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 243 .) 3. Reconfigure card resources and/or run Computer Setup or Wind[...]

Control panel message Description Recommended action 2200-PMM Allocation Error during MEBx Download Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, u[...]

Control panel message Description Recommended action 2204-Inventory error during MEBx executio n BIOS information passed to the MEBx resulted in a failure. 1. Reboot the computer. 2. If the error persists, update to the latest BIOS version. 3. If the error still persists, replace the system board. 2205-Interface error during MEBx execution MEBx ope[...]

Interpreting POST Diagnos tic Front Panel LEDs and Audible Codes This section covers the front panel LED co des as well as the audible codes that may o ccur before or during POST that do not necessarily have an error code or text message associ ated with them. WARNING! When the computer is plugged in to an AC power source, voltage is always applied[...]

Activity Beeps Possible Cause Recommended Ac tion Red Power LED flashes four times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 4 Power failure (power supply is overloaded). OR The incorrect external power supply adapter is being used on the USDT. 1. Open the hood an[...]

Activity Beeps Possible Cause Recommended Ac tion Red Power LED flashes eight times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 8 Invalid ROM based on bad checksum. 1. Reflash the system ROM with the latest BIOS image. See the “Boot Block Emergency Recovery Mode?[...]

Activity Beeps Possible Cause Recommended Ac tion Red Power LED flashes eleven times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 11 The current processor does not support a feature previously enabled on this system. 1. Install a TXT capable processor. 2. Disable TXT[...]

D Troubleshooting Without Diagnostics This chapter provide s information on how to i denti fy and correct minor problems, such as diskette drive, hard drive, optical drive, gra phics, audio, memory, and software problems. If you encounter problems with the co mputer, re fer to the tables in this chapter for probable causes and recommended solutions[...]

● Boot the computer to the Safe Mode to see if it wil l boot withou t all of the drivers loaded. When booting the o perating system, use “La st Known Configuration.” ● Refer to the comprehensive online tech nical support at http://www.hp.com/ support . ● Refer to Helpful Hints o n page 201 in this guide. To assist you in reso lving proble[...]

● Press and hold any key. If the system be eps, then the keyboard should be operating correc tly. ● Check all cable connections for lo ose connections or inco rrect connections. ● Wake the computer by pressing an y key on the keybo ard or pressing the power button . If the system remains in su spend mode, shut down th e comp uter by pressing [...]

Solving General Problems You may be able to easily resolve the g eneral pr obl ems described in this section . If a problem persists and you are unable to resolv e it yourself or if you fe el uncomfortable ab out performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged in to an AC power source, volta[...]

There is no sound or sound volume is t oo low. Cause Solution System volume may be set low or muted. 1. Check the F10 BIOS settings to make sure the inte rnal system speaker is not muted (this setting doe s not affect the external speakers). 2. Make sure the external speakers ar e properly connected and powered on and that the speaker s' volum[...]

Poor performance is experienced. Cause Solution Too many applications running. 1. Close unnecessary applications to free up memory. 2. Add more memory. Some applications run in the background and can be closed by right-clicking on the ir corresponding icons in the task tra y. To prevent these applications from launchin g at startup, go to Start >[...]

System does not power on an d the LEDs on the front of the computer are not flashing. Cause Solution System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns gree n, then: 1. Check that the voltage selector, located on the rear of the power supply on some models, is set to the appropriate volta[...]

Solving Power Problems Common causes and so lutions for po wer problems are listed in the f ollowing table. Table D -2 Solving Power Problems Power supply shuts down intermittent ly. Cause Solution Voltage selector switch on rear of computer chassis (some models) not switched to correct line voltage (1 15V or 230V). Select the proper AC voltage usi[...]

Power LED flashes Re d four times, onc e every second, follow ed by a two sec ond pause, and the co mputer beeps four times. (Beeps stop after fifth it eration but LEDs co ntinue flashing.) Cause Solution Power failure (power supply is overload ed). 1. Check that the voltage selector, located on the rear of the power supply (some models), is set to[...]

Solving Diskette Problems Common causes and so lutions for diskett e problems are listed in the f ollowing table. NOTE: The computer does not sup port internal di skette drives. Only USB diskette d rives are supported. NOTE: You may need to reconfi gure the computer wh en you add or remove h ardware, such as an additional di skette drive. See Solvi[...]

Cannot format diskette. Cause Solution Invalid media reported. When formatting a disk in MS-DOS, you may need to specify diskette capacity. For example, to format a 1.44-MB diskette, type the following command at the MS- DOS prompt: FORMAT A: /F:1440 Disk may be write-protected. Open the locking device on the diskette. Legacy diskette writes are di[...]

Cannot Boot to Diskette. Cause Solution Diskette boot has been disabled in Computer Setup. 1. Run Computer Setup and enable diske tte boot in Storage > Boot Order . 2. Run Computer Setup and enable diskette boot in Storage > Storage Options > Removable Media Boot . NOTE: Both steps should be used as the Removable Media Boot function in Com[...]

Solving Hard Drive Problems Table D -4 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1. In Micr osoft Windows XP, right-click Start , click Explore , and select a drive. Select File > Properties > Tools . Under Error-checking , click Check Now . In Microsoft Windows Vista, right-c[...]

Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from a diskette that is not bootable. Remove the diskette from the diskette drive. The system is trying to start from the hard drive but the ha rd drive may have been damaged. 1. Insert a bootable diskette into the diskette drive and restart the computer. 2. Check th[...]

Computer seems to be loc ked up. Cause Solution Program in use has stopped responding to comma nds. Atte mpt the normal Wind ows “Shut Down” procedu re. If this fails, press the power button for four or more seconds to turn off the power. To restart the compu ter, press the power button again. The removable hard drive has no power to the hard d[...]

Solving Media Card Reader Problems Table D -5 Solving Media Card Reader Problems Media card will not work in a digital camera after formatti ng it in Microsoft Window s XP or Microsoft Window s Vista. Cause Solution By default, Windows XP and Windows Vista will for mat any media card with a capacity greater than 32MB w ith the FAT32 format. Most di[...]

Do not know how t o remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. Open My Computer (Windows XP) or Computer (Windo ws Vista), right-click on the corresponding drive icon, and select Eject . Then pull the card out of the slot. NOTE: Never remove the card when the green LED is flashi ng Afte[...]

Solving Display Problems If you encounte r display problems, see the do cumentation that came with the monitor a nd to the common causes and solutions listed in the following table. Table D -6 Solving Dis play Proble ms Blank screen (no video ). Cause Solution Monitor is not turned on and the monitor light is not on. Tu rn on the monitor and check [...]

Blank screen and the p ower LED flashes Red five times, once every second, followed by a two se cond pause, and the computer beep s five times. (Be eps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. R[...]

Blurry video or reque sted resolution cann ot be set. Cause Solution If the graphics controller was upgr aded, the correct grap hics drivers may not be loaded. Install the video drivers included in the upgrade kit. Monitor is not capable of displaying requested resolutio n. Change requested resolution. Graphics card is bad. Replace the graphics ca [...]

Vibrating or rattling noise coming from inside a C RT monitor wh en powered on. Cause Solution Monitor degaussing coil has been acti vated. None. It is normal for the degaussing coil to be activated when the monitor is powered on. Clicking noise coming fr om inside a CRT monitor. Cause Solution Electronic relays have been activated insi de the moni[...]

Solving Audio Problems If the computer ha s audio features a nd you enco unter audio problems, see the common cau ses and solutions listed in the foll owing table. Table D -7 Solving Aud io Problems Sound cuts in and o ut. Cause Solution Processor resources are being used by other open applications. Shut down all open processor-intensive ap plicati[...]

Sound does not come out of the speaker o r headphones. Cause Solution Computer is in standby mode. Press the power button to resume fro m standby mode. CAUTION: When attempting to resu me from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. Intern[...]

There is no sound or sound volume is t oo low. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection, so multiple audio devices may be listed in Device Manager. Make sure the corre ct device is being used. Some applications can select which audio output[...]

Solving Printer Problems If you encounte r printer problems, see the documentation that ca me with the printer an d to the common causes and solutions listed in the following table. Table D -8 Solvi ng Printer P roblems Printer will not print. Cause Solution Printer is not turned on and o nline. Turn the printer on and make sure it is online. The c[...]

Solving Keyboard and Mouse Problems If you encounte r keyboard or mouse problems, see the document ation that came with the equipmen t and to the commo n causes and solutio ns listed in the following tabl e. Table D -9 Solvi ng Keyboar d Proble ms Keyboard commands and typing are not re cognized by the computer. Cause Solution Keyboard connector is[...]

Mouse does not respond to movement or is too slow. Cause Solution Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components. Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions. Computer is in standby mode. Press the power button to resume fro m standby mode. CAUTION: When at[...]

Solving Hardware Installation Problems You may need to reconfigure the compu ter when you add or remove hardware, such as an addi tional drive or expansion card. If you install a plug an d play device, Windows auto matically recognizes the device and configures the computer. If you install a non–plu g and play devi ce, you must reconfigure the co[...]

Power LED flashes Red five times, once every second, follo wed by a two second pause, and the computer beeps five times. (Beeps s top after fifth itera tion but LEDs con tinue flashing.) Cause Solution Memory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIMMs or the system board, you must unplu g the computer power cord b efo[...]

Solving Network Problems Some common causes an d solutions for network pro b lems are liste d in the following tab le. These guidelines do not discu ss the process of debugging the network cabling. Table D-12 Solving Network Problems Wake-on-LAN featu re is not functioning. Cause Solution S5 Maximum Power Saving feature is enabled. Disable the S5 M[...]

Network status link ligh t never flashes. NOTE: The network status light is supposed to flash wh en there is network activity. Cause Solution No active network is detected. Check cabl ing and network equipment for pr oper connection. Network controller is not set up properly. Check fo r the device status within Windows , such as Device Manager for [...]

Network controller s topped working when an expansio n board was added to the comput er. Cause Solution The network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new expansi on boar d were installed. The expansion board installed is a ne twork card (NIC) and conflicts with the embedded NIC[...]

Solving Memory Problems If you encounte r memory problems, some common causes and so lutions are listed in the fol lowing table. CAUTION: Power may still be supplied to the DIMMs when the computer is tu rned off (depending on the Mana gement Engine (ME) settings). To a void damage to the DIMM s or the system board, you must unplug the computer powe[...]

Insufficient memory error during operation. Cause Solution Too many Terminate and Stay Resid ent programs (TSRs) are installed. Delete any TSRs that you do not need. You have run out of memory for the application. Check the memory requirements for the application or add more memory to the computer. Power LED flashes Red five times, once every secon[...]

Solving Processor Problems If you encounte r processor problems, common ca uses and solutions are listed in the following table. Table D-14 Solving Processor Problem s Poor performance is experienced. Cause Solution Processor is hot. 1. Make sure the airflow to the computer is not blo cked. 2. Make sure the fans are connected and wor king properly [...]

Solving CD-ROM and DVD Problems If you encounte r CD-ROM or DVD p roblems, see the common causes and solutions listed in the following table or to the documentatio n tha t came with the option al device. Table D-15 Solving CD-ROM and DVD Problems System will not bo ot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port th[...]

Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock. Use DVD software to remove parental lock. Media installed ups[...]

USDT computer boots too slow a fter removing a CD-R OM or DVD drive. Cause Solution The system is searching for the drive during boot because the drive cable is still atta ched to the system board. Disconnect the drive cable from the system board. Solving USB Flash Drive Problems If you encounte r USB flash drive problems, common causes and solu ti[...]

Solving Front Panel Component Problems If you encounte r problems with devices connecte d to the front panel, refe r to the common cau ses and solutions listed in the foll owing table. Table D-17 Solving Front Pan el Component Prob lems A USB device, headpho ne, or microphone is not recognized by the com puter. Cause Solution Device is not properly[...]

Solving Internet Access Problems If you encounte r Internet acce ss problems, consult your Internet Service P rovider (IS P) or refe r to the common causes and solutions listed in the following table. Table D-18 Solving Internet Access Pro blems Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not set up [...]

Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the modem is connected and communicating properly. Windows XP 1. Select Start > Control Panel . 2. Double-click System . 3. Click the Hardware tab. 4. In the Device M anager area, click the De vice Mana ger button. 5. Double-click Modems . 6. [...]

Solving Software Problems Most software problems occu r as a result of the foll owing: ● The application wa s not installed or configured co rrectly. ● There is insufficient m emory available to run the application. ● There is a conf lict between a pplications. ● Be sure that all the neede d device drivers have been insta lled. ● If you h[...]

Contacting Customer Support For help and service, conta ct an authorized reselle r or dealer. To locate a reseller or dealer near yo u, visit http://www.hp. com . NOTE: If you take the computer to an authorized reselle r, dealer, or service provider for service, remember to pro vide the setup a nd power-on passwords if they are set. Refer to the nu[...]

E Password Security and Resetting CMOS This computer supports security password featur es, which ca n be established through the Comput er Setup Utilities menu. This computer supports two se curity password fe atures that are e stablished through the Co mputer Setup Utilities menu : setup password a nd power-on password. When yo u establish on ly a[...]

Resetting the Password Jumper To disable the power-on or se tup password features , or to clear the pow er-on or setup passwords, complete the fo llowing steps: 1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from th e power outlet. 2. With the power cord disconnecte d, [...]

Clearing and Resetting the CMOS The computer’s configuratio n memory (CMOS) stores information about the computer’s configuration. The CMOS bu tton resets CMOS but doe s no t cl ear the power-on and setup passwords. Clearing CMOS wi ll clear the Active Manage ment Technology (AMT) settings in the Manag ement Engine BIOS Extension (MEBx), includ[...]

4. Locate, press, and hold the CMOS button in for five se conds. NOTE: Make sure you have disconnected the AC power co rd from the wall outlet. The CMO S button will not clear CMOS if the power cord is connected. Figure E-1 CMOS button NOTE: For assista nce locating the CMOS butto n and other system boa rd components, see the Illustrated Parts &[...]

F Drive Protection System (DPS) The Drive Protection System (DPS) is a dia gnostic tool built into the hard d rives installed in some computers. DPS is designed to help diagno se proble ms that might resu lt in unwarrante d hard drive replacement. When these systems are built, each installed hard driv e is tested using DPS, and a permanent record o[...]

Accessing DPS Through Computer Setup When the computer does not p ower on properly yo u should use Computer Setup t o access the DPS program. To access D PS, perform the followin g steps: 1. Turn on or restart the compu ter. 2. When the F10 Setup message appears in the lo wer-right corner of the screen, press the F10 key. NOTE: If you do no t press[...]

G Computer Diagnostic Features Hewlett-Packard Vision Diagnostics NOTE: HP Vision Diagnostics is included on CD with some computer models onl y. The Hewlett-Packard Vision Diagno stics utility allows you to view information ab out the hardware configuration of the computer and perform hard ware diagnostic tests on the subsystems of the computer. Th[...]

4. Turn on the co mputer. The system will bo ot into HP Vision Diagn ostics. NOTE: If the syste m does not boot to th e CD in the optical drive or to the USB flash drive, yo u may need to chan ge the boot order in the Computer Setup (F10) utility. Refer to the Computer Setup (F10) Utility Guide for more information. 5. At the boot menu, select eith[...]

Test Tab The Test tab allows you to choose various parts of the system to test. You can also choose the type of test and testing mode. There are thre e types of tests to choose from: ● Quick Tes t —Provides a predete rmined script where a sam ple of each hardware compo nent is exercised. You may further modify which of the Quick tests are execu[...]

The Status tab also shows: ● The devices being tested ● The test status (running, wa iting, passed, or failed) of each device being test ed ● The overall test pr ogress of all devices be ing tested ● The test progress for ea ch device being tested ● The elapsed test times fo r each device being tested History Tab The History tab contains [...]

Help T ab The Help tab contains a Vision Help section, and a Test Components se ction. This tab includes search and ind ex features. You may also review th e HP End User Lice nse Agreement (EU LA), as well as the HP Vision Dia gnostic application version informatio n on this tab. The Vision Help section conta ins information on the major function s[...]

8. Click the Hewlett-Packard Vision Diagnostics link. 9. Click the Download button. NOTE: The download incl udes instructions on how to cr eate the bootable CD or the bootable USB flash drive. Protecting the Software To protect software from loss or damage, you sh ould keep a backup copy of all system software, applications, and related files stor [...]

H Backup and Recovery Windows 7 – Backup and Recovery To protect you r information, use Windows® Back up and Restor e to back up in dividual files and folders, back up your entire hard drive (selec t models only), create syst em repair discs (select models only), or create system restore points. In case of system failure, you ca n use t he backu[...]

● Save customized settings th at appear in a window , toolbar, or men u bar by taking a screen sh ot of your settings. The scree n shot can be a time-s aver if you have to re set your pref erences. To create a scr een shot: 1. Display the screen you want to save. 2. Copy the screen image: To copy only the active wind ow, press alt+fn+prt sc . To [...]

NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair discs you previously created (select models only ), you must purchase a Window s 7 operating system DVD to reboot the computer and re pair the operating system. For additi onal information, refer to the “Using a Windows 7 ope rating system DVD (pur chas [...]

Using f11 CAUTION: Using f11 complete ly erases hard dr ive contents and reformats the hard drive. Al l files you have created and an y software installed on the co mputer are permanently removed . The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed a t the fac[...]

Windows Vista – Backup and Recovery To protect your information, use the Backup an d Restore Center to back up individual file s and folders, back up your entire hard drive (selec t models only), or cr eate system restore points. In case of system failure, you can use the backup file s to restore the contents of yo ur computer. The Backup and Res[...]

● When backing up to discs, use any of the following types of discs (purchased separately): CD-R, CD-RW, DVD+R, DVD+R DL, DVD-R, DVD-R DL , or DVD±RW. The discs you use will depend on the type of optical drive installed in your compu ter. NOTE: DVDs and DVDs with doub le-layer (DL) su pport store more information than CDs, so using them for back[...]

To recover your information u sing Startup Repair, follow these steps: CAUTION: Using Startup Repair completely er ases hard drive contents a nd reformats the hard drive. All files you ha ve created and an y softwa re installed on the computer are permane ntly removed. When reformatting is comp lete, the recovery pr ocess restores the operating sys[...]

Using f11 CAUTION: Using f11 complete ly erases hard dr ive contents and reformats the hard drive. Al l files you have created and an y software installed on the co mputer are permanently removed . The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed a t the fac[...]

I Specifications CMT Specifications Table I -1 Specifications Desktop Dimensions Height Width Depth 7.0 in 17.63 in 17.5 in 17.78 cm 44.78 cm 44.45 cm Tower Dimensions Height Width Depth 17.63 in 7.0 in 17.5 in 44.78 cm 17.78 cm 44.45 cm Approximate Weight 24.54 lb 11.15 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg[...]

Heat Dissipation Max STD PS Typical STD PS idle Max EPA 87/89/85% @ 20/50/100% load PS Typical EPA 87/89/85% @ 20/50/100% load PS idle 1410 BTU/hr 222 BTU/hr 1255 BTU/hr 171 BTU/hr 356 kg-cal/hr 56 kg-cal/hr 316 kg-cal/hr 43 kg-cal/hr Power Supply Operating Voltage Range (STD PS) Operating Voltage Range (EPA 87/89/85% @ 20/50/100 % load PS) Rated V[...]

SFF Specifications Table I -2 Specifications Desktop Dimensions (in the desktop position) Height Width Depth 3.95 i n 13.3 in 14.9 in 10.0 cm 33.8 cm 37.8 cm Approximate Weight 16.72 lb 7.6 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Ra nge Operating Nonoperating 50° to 95 °F -22° to 140° F 10° to[...]

Rated Input Current (maximum) 1 STD PS EPA 87/89/85% @ 20/50/100% load PS 4A @ 100 VAC 4A @ 100 VAC 2A @ 230 VAC 2A @ 230 VAC 1 This system utilizes an active power fa ctor corrected power supply. Th is allows the system to pass the CE mark requirements for use in the countries of the Eur opean Union. The active power factor corrected powe r supply[...]

Power Output 135 W Rated Input Current (maximum) 1 2.4A @ 100VAC 1.2A @ 200VAC 1 This system utilizes an act ive power factor corrected external pow er supply. This allows the system to pass the CE mark requirements for use in the countries of the Eur opean Union. The active power factor corrected powe r supply also has the added benefit of not req[...]

Index Symbols/Numerics 4-pin power pin assignments 184 6-pin power pin assignments 184 A access panel locking and unlocking 32, 88, 144 removing 34, 150 access panel, locke d 204 audible code s 196 audio problems 221 B backing up files 255, 259 Backup and Restore 255, 256 Backup and Restore Center 259, 260 baffle SFF removal and replacement 128 bat[...]

Customer Support 200, 242 D desktop conversion 82 diagnostics utility 249 DIMMs. See memory disassembly preparat ion CMT 31 SFF 87 USDT 143 diskette drive removing 50 diskette pr oblems 209 DisplayPort pin assignments 183 drive installing optical drive 160 removing optical drive 157 drive connectors 48 Drive Protection Syst em (DPS) 247 drives conn[...]

M media card reader installing 54, 118 removing 50, 116 Media Card Reader problems 215 memory installing 39, 41 populating sockets 40, 99 specifications 39, 98 memory module specifications 153 memory problems 232 microphone pin assignments 182 minitower conversion 84 monitor pin assignments 183 monitor problems 217 mouse cleaning 28 pin assignments[...]

PCI Express card 45 , 105 Smart Cover Lock 32, 88 resetting CMOS 190 password jumper 190 restoring the hard drive 258, 262 S safety and comfort 200 safety precautions cleaning 27 SATA connectors on system board 19 data cable pinouts 19 hard drive characteristics 19 pin assignments 184 screws, correct size 29 security cable lock 77, 90, 144 CMT 77 f[...]

Windows 7 operating system DVD 258 Windows Vista operating system DVD 262 272 Index[...]