HP (Hewlett-Packard) C2M31UA manual

HP Pavilion g7 Notebook PC Maintenance and Service Guide[...]

© Copyright 2012 Hewlett-Packard Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Com pany under license. Intel, Intel Centrino, Intel Co re, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows[...]

Safety warning notice WARNING! To red uce the po ssibility o f heat-rela ted in juries or of overheating the device, do not place the device directly on your lap or obstruct t he device air vents. Use the device only on a hard , flat surface. Do not allow another hard surface, such as an adjoining o ptional printer, or a soft surface, such as pillo[...]

iv Safety warning notice ENWW[...]

Table of contents 1 Product description .......... ... ............... ........... ................ ........... ........... ................ ........... ... 1 2 External component identification .......... ............ .......... ............ ............ ......... ............. ....... 6 Finding your har dware and softwa re informatio n ..........[...]

Computer feet ... .......... .......... ........ ........... .......... ........ ........... ........ .......... .......... ...... 35 Battery . .......... .......... ........... .......... ........ .......... ........... .......... .......... ......... .......... ..... 36 Service door ...... ........ ........... ........ ........... ........ ......[...]

Restore an d recove ry ........ .......... .......... ........... .......... ......... .......... ........... .......... ........... ...... .... 93 Using Windo ws Refresh for qui ck and eas y recovery ...... ........... ........... ............. .......... 94 Remove ever ything and reinsta ll Wi ndows ...... ........................................[...]

viii ENWW[...]

1 Product description Category Description Produc t Name HP Pavilion g7 Notebook PC Processors 3rd Generatio n Intel® Core™ i7 process ors: Intel Core i7-3632QM (2.2 GHz, SC turbo up to 3.2 GHz, 1600 MH z/6 MB L3 cache, quad core, 35 W) 3rd Generatio n Intel Core i5 p rocessors: Intel Core i5-3210M (2.5 GHz, SC turbo up to 3.1 GHz, 160 0 MHz/3 M[...]

Category Description Graphics Internal Graphics (UMA): ● Intel HD Graphics 4000 on comput er models equipped with a 3rd Generation Intel Core processor ● Intel HD Graphics 3000 on comput er models equipped with a 2nd G eneration Intel Core processor, supports DX10 ● Intel HD Graphics on computer models equipped with a Pentium processor, suppo[...]

Category Description Supports the following single hard drive configurations: ● 1 TB, 5400 rpm, 9.5 mm ● 750 GB, 7200 rpm, 9.5 mm ● 750 GB, 5400 rpm, 9.5 mm ● 640 GB, 5400 rpm, 9.5 mm ● 500 GB, 7200 rpm, 9.5 mm ● 500 GB, 5400 rpm, 9.5 mm ● 320 GB, 7200 rpm, 9.5 mm ● 320 GB, 5400 rpm, 9.5 mm Optical drive Fixed SATA 12.7 mm tray load[...]

Category Description Support for the following WLAN formats: ● Intel Centrino® Wireless-N 2 230 802.11 b/g/n 2×2 WiFi and Bluetooth 4.0 combination adapter ● Qualcomm Atheros AR9485 802.11 b/g/n 1×1 WiFi Adapter (select models only) ● Ralink RT3290LE 802.11 b/g/ n 1x1 WiFi and Bluetooth 4.0 Combo Adapter (select models only) ● Ralink RT5[...]

Category Description Support for the following batteries: ● 6 cell, 47 Whr, 2.20 Ah. Li-ion battery ● 6 cell, 55 Whr, 2.55 Ah, Li-ion battery (select models only) Supports fast charge Security Security cabl e slot Operating system Preinstalled: ● Windows® 8 Professional 64 bit ● Windows 8 Standard 64 bit ● FreeDOS 1.0 Serviceability End-[...]

2 External component identification Finding your hardware an d software information Locating hardware To find out what hardware is installed on your computer : 1. From the Start screen, type c , and then select Control Panel . 2. Select System and Security , and then in the System ar ea, click Device Manager . A list displays all the devi ces insta[...]

Item Component Description (2) Internal microphone Records sound. (3) Webcam Records video, captures still photographs, and allows you to video conference and chat online using streaming video. To use the webcam, from the Start screen type c , and then select Cybe rLink Y ouCam . (4) Webcam light On: The webcam is in use. *The antennas are not visi[...]

Top Button and speakers Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is in th e Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button down briefly to exit Hibernation. CAUTION: Pressing and holding down th[...]

Keys Component Description (1) esc key Displays system information when pressed in com bination with the fn key. (2) fn key Displays system information when pressed in com bination with the esc key. (3) Windows 8 logo key Displays the Windows Start menu. (4) Action keys Execute frequently u sed system functions. (5) Windows 8 applications key Displ[...]

Lights Component Description (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep s tate, which is an energy-saving mode. The comp uter shuts off power to the display and other unneeded compo nents. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amo[...]

TouchPad Component Descriptio n (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad light ● Amber: The TouchPad is off. ● Off: The TouchPad is on. (3) TouchPad zone Moves the on-screen p ointer and selects or activates items on the screen. The TouchPad also supports edge-swipe gestures. (4) Left TouchPad button Functions like [...]

Left side Component Descript ion (1) External monitor port Connects an external VGA monitor or projector. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle o n an d off during routine operation. (3) [...]

Component Descript ion (7) Audio-out (headphone) jack Connects opti onal powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. WARNING! To reduce the risk of personal injury, adjust the volume before using headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environment[...]

Component Description (5) Hard drive light ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. (6) USB 2.0 port Connects an option al USB 2.0 compatible device. (7) AC adapter light ● White: The AC adapter is co nnected and the battery is charged. ● Blinking white: The battery[...]

Bottom components Component Descript ion (1) Battery bay Holds the battery. (2) Battery release latch Releases th e battery from the battery bay. (3) Vents (5) Enable airflow to cool internal components. NOTE: The computer fan s tarts up automatically to cool internal components and preven t overheating. It is normal for the internal fan to cycl e [...]

3 Illustrated parts catalog Service label When ordering pa rts or reques ti ng information , provide the com puter serial numb er and mode l description provided on the service label. The serv ice label is l ocated insid e the battery bay. It is necessary to remove the battery to obtain these numbers. See Battery on page 36 for battery removal inst[...]

Computer major components ENWW Computer major components 17[...]

Item Componen t Spare part number (1) 43.9 cm (17.3 in), HD+, WLED , SVA BrightVi ew display assembly. The display assembly is spared at the subcomponent level only. NOTE: For a full list of display spare parts, see Display assembly subcomponents on page 22 . (2) Key board , with black finish (includes keyboard cable): ● For use in the Adriatic R[...]

Item Componen t Spare part number ● For use only with computer models equipped with UMA video memory and Windows 8 Standard 680568-501 ● For use only with computer models eq uipped with UMA video memory and FreeDOS 1.0 680568-001 ● For use only with computer models equipped with UMA video memory 680568-001 ● For use only with computer model[...]

Item Componen t Spare part number ● Pentium 2030M process or (2.5 GHz, 1600 MHz/2 MB L3 cach e, dual core, 35 W) 713164-001 ● Pentium 2020M process or (2.4 GHz, 1600 MHz/2 MB L3 cache, dual core, 35 W) 700628–001 2nd Generation Intel Core processor: ● Intel Core i5-2450M processor (2.5 G Hz, SC turbo up to 3.1 GHz, 1333 MHz/3 MB L3 cache, d[...]

Item Componen t Spare part number ● 640 GB, 5400 rpm 669300-001 ● 500 GB, 7200 rpm 634925-001 ● 500 GB, 5400 rpm 669299-001 ● 320 GB, 5400 rpm 622643-001 Hard Drive Hardware Kit not illustrated (includes ha rd drive bracket and bracket screws, cable, and two bumpers) 682745-001 (19) Memory modules (two, DDR 3-1600 MHz, PC3-12800): ● 4 GB [...]

Display assembly subcomponents Item Componen t Spare part number (1) Displ ay be zel 682741-001 (2) Webcam/microphone module , HD 703461-001 (3) Displ ay Hing e Kit (includes left an d right display hinges and brackets) 682746-001 (4) 43.9 cm (17.3 in), HD+, WLED, SVA BrightView display pan el 682755-001 (5) Antenna Kit (includes l eft and right wi[...]

Mass storage devices Item Componen t Spare part number (1) Optical drive (includes bezel and bracket): ● Blu-ray ROM DVD±R/RW Super Multi Double-Lay er Drive 682750-001 ● DVD±RW Super Multi Double-Layer Combination Drive 682749-001 (2) Hard drive (9.5 m m (0.37 in) × 6.35 cm (2 .50 in) SATA, does not include hard drive bumpers , bracket, or [...]

Miscellaneous parts Component Spare pa rt number HP Smart AC adapter: ● 90 W RC V HP Smart AC adapter with Power Fa ctor Correction (PFC) (for computer models equipped with a graphics subsystem with switchable discrete memory only) 693712-001 ● 65 W RC V HP Smart AC adapter (for computer models equipped with a graphics subsystem with UMA memory[...]

Spare part number Description 633252-001 750 GB, 7200 rpm hard drive (9.5 m m (0.37 in) × 6.35 cm (2.50 in) SATA, does not incl ude hard drive bumpers, bracket, or cable) 634250-001 750 GB, 5400 rpm hard drive (9.5 m m (0.37 in) × 6.35 cm (2.50 in) SATA, does not incl ude hard drive bumpers, bracket, or cable) 634925-001 500 GB, 7200 rpm hard dri[...]

Spare part number Description 680569-501 System board for use only with comput er models equipped with a graphics subsys tem with 1 GB of switchable discrete video memory and Windows 8 Standard (includes replacement thermal material) 680569-601 System board for use only with comput er models equipped with a graphics subsys tem with 1 GB of switchab[...]

Spare part number Description 690020-001 Ralink RT3290LE 802.11 b/g/n 1 x1 WiFi and Bluetooth 4.0 Combo Adapter (select models only) 691415-001 Ralink RT5390R 802.11 b/g/n 1×1 WiFi Adapter 692428-001 Pentium B980 processor (2.4GHz,133 3MHz/2M L3. dual core 35W; includes replacement thermal material) 693711-001 65 W RC V HP Smart AC adapter (for co[...]

Spare part number Description 703461-001 Webcam/microphone module, HD 708037-001 Bas e enclosure 710873-001 System board for use only with comput er models equipped with UMA video memory and FreeDOS 1.0 (includes replacement th ermal material) 710873-501 System board for use only with comput er models equipped with UMA video memory and Windows 8 St[...]

4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the fo llowing tools to comple te the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdriver s Service considerations The following sections include some of the cons iderations t[...]

Drive handling CAUTION: Drives are fragile components that mu st be handled with care. T o prevent damage to the computer, damage to a drive, or loss of informat ion, observe these p recautions: Before removing or inserting a hard drive, shut down the computer. Before handling a drive, be sure that you are discharged of static electric ity. While h[...]

CAUTION: A product can be d egraded by as little as 700 V. Typical electrostatic voltage levels Relative humid ity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V Removing DIPS from vi[...]

Packaging and transporting guidelines Follow these grounding guidelin es when packaging and transporting equipment : ● To avoid hand contact, transport produc ts in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and as semblies with conductive or ap proved containers or packa ging. ● Keep ESD-sensitive parts i n their contai[...]

Equipment guidelines Grounding equipment must include ei ther a wrist st rap or a foot strap at a grounded workstat ion. ● When seated, wear a wrist strap connected to a gr ounded system. Wrist stra ps ar e flexible stra ps with a minimum of one megohm ± 10% resistance in the ground co rds. To provid e proper ground, wear a strap snugly against [...]

Service label When ordering pa rts or reques ting information, prov ide the computer s erial number an d model numb er provided on the service label. Th e service label is located inside the battery bay. It is necessary to remove the battery t o obtain these numb ers. See Battery on page 36 f or battery remova l instructi ons. Item Description Func[...]

Computer feet Description Spare part number Rubber Feet Ki t 680563-001 The comp uter feet are adhesive- backed rubbe r p ads. There are f our rubber feet that a ttach to the base enclosure in the locations i llustrated below. ENWW Component replacement proced ures 35[...]

Battery Description Spare part n umber 6 cell, 55 Whr, 2.55 Ah, Li-ion battery (select models onl y) 593554-001 6 cell, 47 Whr, 2.20 Ah, Li-ion battery 593553-001 Before disassem bling the computer , follow these s teps: 1. Shut down the computer. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the co mpu[...]

Service door Description Spare part number Plastics Kit (contains the service do or) 682754-001 Before removing the service door, follow these steps: 1. Shut down the computer. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the co mputer by firs t unplugging the power co rd from the AC outlet and then un[...]

Optical drive NOTE: The optical drive spare pa rt kit includes a bezel and bracket. Description Spare part n umber Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 682750-001 DVD±RW and CD-RW Super Multi Double-Lay er Combination Drive 682749-001 Before removing the optical driv e, follow these steps: 1. Shut down the computer. 2. Disconnect a[...]

3. Pull the optical drive (3) out from the front until the optical drive is completely re moved from the computer. 4. Remove the two Phillips M2.0 x 3.0 screws (1) that secure the optical dr ive bracket to the optical drive and then remove the bracke t (2) from the optical drive. ENWW Component replacement proced ures 39[...]

5. Insert a straightened paper clip into the rele ase access opening (1) in the bezel. 6. Press the release tab (2) and remove the bezel from the tab side (3) . 7. Remove the beze l (4) from the optical drive. Reverse this procedure to reassemb le and install the opti cal drive. 40 Chapter 4 Removal and rep lacement procedures ENWW[...]

Hard drive NOTE: The hard drive spa re part kit does not inc lude the hard drive ca ble, hard drive bumpers, or hard drive bracket and s crews. Description Spare part n umber 9.5 mm (0.37 in) × 6.35 cm (2.50 i n) SATA 1 TB, 5400 rpm 676521-001 750 GB, 7200 rpm 633252-001 750 GB, 5400 rpm 634250-001 640 GB, 5400 rpm 669300-001 500 GB, 7200 rpm 6349[...]

2. Lift the hard drive at an angle (2) , and then remove the hard drive (3) . 3. Disconnect the hard drive cab le (1) . Remove the front b umper (2) and ba ck bumper (3) . 4. Remove the four Phillips M3.0×3.5 screws (4) , and then remove the bracket (5) from the hard drive. To install a hard drive , reverse the removal procedure. 42 Chapter 4 Remo[...]

Memory module WARNING! To reduc e the risk of el ectric shock and damage to the equipment, unplug the power cord and remove all batteries befo re installing a memory module. CAUTION: Electrostatic discharge (ESD) can dama ge elec tronic components. Before beginning any procedure, ensure that you a re disc harged of static electricity by touching a [...]

2. Remove the memory module (2) by pulling it away from t he slot at an angle. CAUTION: To prevent damage to the memory module , hold the memory module by the edges only. Do not touch the components on the memory module. CAUTION: To protect a memory module after removal, place it in an electrostatic-safe container. 3. Align the notched edge (1) of [...]

5. Gently press the memory module (3) down, applying pressure to b o th the left and right e dges of the module, until the retent ion clips snap into place. 6. Replace the service door. 7. Replace the battery. 8. Turn the computer right-side up, and then re connect external p ower and external devices. 9. Turn on the computer. ENWW Component replac[...]

WLAN module Description Spare part n umber Intel Centrino Wireless- N 2230 802.11 b /g/n 2×2 WiFi and Bluetooth 4.0 combination adapter 670290-001 Qualcomm Atheros AR94 85 802.11 b/g/n 1×1 WiFi Adapter (select models only) 675794-001 Ralink RT3290LE 802.11 b/g/n 1x1 WiFi and Bluetooth 4.0 Combo Adapter (select models only) 690020-001 Ralink RT539[...]

3. Remove the WLAN module by pulling the mo dule away from t he slot at an angle (3) . NOTE: The WLAN mo dule is desi gned with a notc h to prevent incorrect inst allation into the WLAN m odule socke t. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be insta lled on the antenna connec[...]

Keyboard NOTE: The keyboard spare part kit includ es a keyboard cable. Description Spare part number Keyboard with black finish for use in the Adriatic Region 699146-BA1 Keyboard with black finish for use in Belgium 699146-A41 Keyboard with black finish for use in Bulgaria 699146-261 Keyboard with black finish for use in Canada 699146-DB1 Keyboard [...]

Remove the keyboard: 1. Remove the Phil lips M2.5×6.5 screw that sec ures the keyboar d to the computer. 2. Turn the computer right-side up with th e front toward you and open the display . 3. Stand the computer on its left side. 4. Insert a thin non-conducting tool into one of the two keyboard release holes, and then press on the back of the keyb[...]

6. Lift the rear edge (1) of the keyboard, and then move the keyboard (2) toward the display panel. 7. Tilt the keyboard forw ard (1) onto the palm rest. Release the zero insert ion force (ZIF) connector (2) to which the keyboard cable is attached, and then disconnect the keyboard cable (3) fro m the system board. 8. Remove the keyboard. Reverse th[...]

Top cover NOTE: The top cover spare part kit includes the TouchPad. Description Spare part n umber Sparkling black 682763-001 Before removing the top cover, follow these steps: 1. Shut down the computer. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the co mputer by firs t unplugging the power co rd fro[...]

Remove the top cover: 1. Disconnect these cables from the system board: (1) Power button board ZIF cable (2) Speaker cable (3) TouchPad button board ZIF cable 2. Remove the three Philli ps M2.5 x 6.5 screws under the keyboard: 3. Close the compu ter. 4. Turn the computer upsi de down , with the front toward you. 52 Chapter 4 Removal and rep lacemen[...]

5. Remove the 15 Phillip s M2.5 x 7.0 screw s that secur e the top cover to th e comput er. 6. Turn the computer right-side up, with the front toward you. 7. Open the computer. 8. Lift the left edge of the top cover (1) until the left side dise ngages from the base e nclosure. 9. Remove the top cover (2) at an angle. Reverse this procedure to insta[...]

Speakers Description Spare part n umber Speaker Kit (includes left and right speakers and cable) 682759-001 Before removing the speakers , follow these steps: 1. Shut down the computer. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the co mputer by firs t unplugging the power co rd from the AC outlet an[...]

4. Lift the speakers (4) to remove them from the top cover. Reverse this procedure to install the speakers. Power button board Description Spare part n umber Power button board (includes cable) 682751-001 Before removing the power butt on bo ard, follow these steps: 1. Shut down the computer. 2. Disconnect all external device s connected to the com[...]

2. Remove the power button board and cable. Reverse this procedure to install the power button board. 56 Chapter 4 Removal and rep lacement procedures ENWW[...]

TouchPad button board Description Spare part n umber TouchP ad butt on boar d (includes cable) 682753-001 Before removing the TouchPad bu tton board, follow these steps: 1. Shut down the computer. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the co mputer by firs t unplugging the power co rd from the A[...]

5. Carefully invert the TouchPad button board (1) . 6. Release the ZIF connecto r to which the TouchPad LED board cable is connected, and then disconnect the TouchPad LED board c able (2) from the TouchPad b utton board. 7. Lift the TouchPad b utton board away from the top cover (3) . Reverse this procedure to install the TouchPad button board and [...]

Remove the TouchPad LE D boar d and cable: 1. Turn the to p cover upsid e down , with the front toward you. 2. Apply slight pressure to the retaining clips (1) of the top cover. 3. Lift the TouchPad LED board on the right front corner (2) up and away from the to p cover. 4. Remove the TouchPad LED board a nd cable. Reverse this procedure to install[...]

Display a ssembly Description Spare part number 43.9 cm (17.3 in) , HD+, WLED, SVA Br ightView displ ay panel 682755-001 Antenna Kit (includes left and right wireles s antenna cables and transceivers) 682735-001 Display bezel 682741-001 Display enclosure , sparkling black 682739-001 Display hinge covers (2) 682747-001 Display Hinge Kit (includes le[...]

2. Release the wirel ess antenna cables (2) from the clips and the opening in the base enclosure. NOTE: It may be necessary to release the USB boar d ZIF cable to remove the wireless antenna cables. CAUTION: Support the display assembly when remo ving the following screws. Failure to support the display assembly can result in damage to the display [...]

5. If it is necessary to replac e the display bezel or any of the display assembly subcomponents: a. Remove the pl astic scre w covers (1) and the two Phillips M2.5 × 3.5 screws (2) that secure the display bezel to the display assembly. b. Flex the inside e dges of the top edge (1) , t he left and right sides (2) , and the bottom edge (3) of the d[...]

b. Disconnect the webc am/microphone cable (2) from the webcam/microphone module. c. Remove the webcam/microphone module. 7. If it is necessary to replace the hinge covers: a. The hinge covers are held in place by the same screws as the previousl y removed bezel. b. Using a small tool to pry, remove the hinge covers. ENWW Component replacement proc[...]

8. If it is necessary to re place the disp lay panel: a. Remove the four bottom Philli ps M2.5 × 3.5 screws a nd the two top Phillips M2.5 × 2.5 screws that secure the display panel to the display enclosure. b. Lift the top edge of the display enclo sure, (1) and then swing it up and fo rward until i t is perpendicular to the display panel. 64 Ch[...]

c. Release the ad hesive strip (2) that secures the display panel ca ble to the display panel, and then disconnect the display p anel cable (3) from the display panel. d. Remove the di splay panel. 9. If it is necessary to re place the displa y hinges: a. Remove the four Phillips M2.0 × 3.0 screws (1) that secure the display hinges to the display [...]

10. If it is necessary to re place the di splay panel cable: a. Release the adhe sive and tabs (1) on the display enclosure shie lding that secure the dis play panel cable to the display enclosure. b. Release the display panel ca ble from the clips and remove the display panel cable (2) . The display panel cable inc ludes the webcam/mic rophone mod[...]

c. Remove the wireless antenna cables and transceivers. Reverse this procedure to reassemble and install the disp lay assembly. Optical drive cable Description Spare part n umber Optical drive cable (includes optical drive connector) 682742-001 Before removing the optical driv e cable, follow these ste ps: 1. Shut down the computer. 2. Disconnect a[...]

3. Release the optical drive co nnector from the base enclosure by pryi ng the clips (3) that secure the optical drive connector to the base enclosure. 4. Remove the optical drive cable from the base enclosure (4) . Reverse this procedure to in stall the optical drive cable. 68 Chapter 4 Removal and rep lacement procedures ENWW[...]

USB board Description Spare part n umber USB board (includes cable) 682752-001 Before removing the USB board, follow these steps: 1. Shut down the computer. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the co mputer by firs t unplugging the power co rd from the AC outlet and then unplugging the AC adap[...]

Reverse this procedure to install the USB board. Power connector Description Spare part n umber Power co nnector (includes cable) 682744-001 Before removing the power co nnector, foll ow these steps: 1. Shut down the computer. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the co mputer by firs t unplugg[...]

System board NOTE: The system boar d Thermal Mater ial Kit, part number 680571-001 , includes replacement thermal paste an d pads. Description Spare part n umber For use only with computer mo dels equipped with UMA video memory an d Windows 8 Professional 680568-601 For use only with computer mo dels equipped with UMA video memory and Windows 8 Sta[...]

When replacing the system board, be sure th at the following componen ts are removed from the defective system board a nd insta lled on the replacement system board: ● Memory module (see Memory module on page 43 ) ● RTC battery (see RTC battery on page 74 ) ● Fan and heat sink (see Fan and heat sink on page 76 ). ● PCH heat sink (see PCH he[...]

4. Remove the system board (3) by sliding it up and to t he right at an angle. Reverse this procedure to instal l the system board. ENWW Component replacement proced ures 73[...]

RTC battery Description Spare part n umber RTC battery (includes cable and double-sided tape) 637193-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the co mputer by firs t unplugging the power co rd from the AC outlet and[...]

Reverse this procedure to install the RTC battery. ENWW Component replacement proced ures 75[...]

Fan and heat sink NOTE: The fan and heat sink sp are part kits inc lude replaceme nt thermal material. Description Spare part n umber Fan 680551-001 Heat sink for use only with com puter models equipped with UMA video memory 680549-001 Heat sink for use only with com puter models equipped with switchable discrete video memory 680550-001 Heat sink f[...]

3. Loosen the four captive s crews (2) and the three captive screws (3) that secure the heat sink to the system board. NOTE: Due to the adhesive quality of the thermal material locate d between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it . 4. Remove the fan and heat sink (4) . [...]

1. If it is necessary to replace the fan, turn the fan and heat sink upside down with the fan toward yo u. 2. Remove the two Phillips M1.5 × 2.5 screws (1) that secure the fan to the heat sink. 3. Disengage the two clips that secure the fan to the heat sink and remove the heat sink (2 ) from the fan. Reverse this procedure to reassemble and instal[...]

PCH heat sink Description Spare part n umber PCH heat sink 683843-001 Before removing the PCH heat sink, follow these steps: 1. Shut down the computer. 2. Disconnect all external device s connected to the computer. 3. Disconnect the power from the co mputer by firs t unplugging the power co rd from the AC outlet and then unplugging the AC adapter f[...]

2. Remove the PCH heat sink by lifting straight up (2) . NOTE: Due to the adhesive quality of the thermal ma terial located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it . NOTE: The thermal material must be thoroughly clea ned from the surface s of the heat s ink and the [...]

Processor NOTE: The processor spare p art kit includ es replacement thermal ma terial. Description Spare part n umber Intel Core i7-363 2QM (2.2 GHz, SC turbo up to 3.2 GHz, 1600 MHz/6 MB L3 cache, quad core, 35 W) 701658-001 Intel Core i5-3230M (2.6 GHz, turbo up to 3.2 GH z, 1600 MHz/3 MB L3 cache, dual core, 35 W) 711903-001 Intel Core i5-2450M [...]

10. Remove the system board (see System board on page 71 ). 11. Remove the heat sink (see Fan and heat sink on page 76 ). Remove the processor: 1. Use a flat-bladed screw driver (1 ) to turn the processor lo cking screw one-hal f turn counterclockwise, until you hear a click. 2. Lift the processor (2) straight up, and remove it. NOTE: The gold tria[...]

5 Using Setup Utility (BIOS) and System Diagnostics (Windows 8) Setup Utility, or Basic Input/Outp ut System (BIOS), controls communi cation between all the input and output devices on the system (su ch as disk dri ves, display, keyboard, mouse, and printe r). Setup Utilit y (BIOS) includes settings fo r the types of devices installed, the st artup[...]

Downloading a BIOS update CAUTION: To reduce the risk of damage to t he comput er or an unsuccessful i nstallation, download and install a BIOS update only when the computer is connected to reliable e xternal power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an opti onal d[...]

Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: 1. Turn on or restart the compute r, quickly press es c , and then press f2 . 2. Click the diagn ostic test you want to run, and then follo w the on-s creen instructions. NOTE: If[...]

6 Specifications Computer specifications Metric U.S. Dimensions: Width 41.2 cm 16.23 in Depth 26.77 cm 10.5 in Height (front to back) 3.11 cm to 3.68 cm 1.23 in to 1.45 in Weight: 2.98 kg 6.57 lbs Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W 19 V dc @ 4.74 A or 19.5 V dc @ 4.62 A – 90 W Temperature Op[...]

43.9 cm (17.3 in) display specifications Metric U.S. Dimensions Height 23.3 c m 9.2 in Width 39.9 cm 15.7 in Diagonal 43.9 cm 17.3 in Number of colo rs 262 K (6 bit) Contrast ra tio 500:1 (typical) Bright ness 200 cd/m 2 (nits), (ty pical) Backlight WLED Total power consumption (varies by display) 5.3 W (max) Viewing angle ±45° horizontal, +15° [...]

Hard drive specifications 1 TB* 750 GB* 640 GB* 500 GB* 320 GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm 9.5 mm Width 70 mm 70 mm 70 mm 70 mm 70 mm Weight 107 g max 107 g max 107 g max 107 g max 107 g max Interface type SATA SATA SATA SATA SATA Transfer rate 300 MB/sec 300 MB/sec 300 MB/sec 300 MB/sec 300 MB/sec Security ATA security ATA secur[...]

Data transfer rate 24X CD-ROM 3,600 KB/sec 8X DVD-ROM 10,800 KB/s ec 24X CD-R 3,600 KB/sec 16X CD-RW 2,400 KB/sec 8X DVD+R 10,800 KB/sec 4X DVD+RW 5,400 KB/sec 8X DVD-R 10,800 K B/sec 4X DVD-RW 5,400 KB/sec 2.4X DVD+R(9) 2,700 KB/sec 5X DVD-RAM 6,750 KB/sec Transfer mode Multiword DMA Mode ENWW DVD±RW SuperMu lti Double-Laye r Combinatio n Drive s[...]

BD ROM DVD±R/RW Super Multi Double-Layer Drive specifications Applicable disc Read BD-ROM, BD-ROM-DL, BD -R, BD-R-DL, BD-RE, BD -RE-DL, DVD-ROM, DVD+R, DVD+R-DL, DVD+RW, DVD- R, DVD-R-DL, DVD-RW, DVD-RA M (Ver.2), CD- DA, CD-ROM (mode 1 and mode 2), CD-ROM XA (mode 2, form 1 and form 2), Photo CD (single and multipl e sessions), CD Extra, CD-R, CD[...]

7 Backing up, restoring, and recovering (Windows 8) Your computer includes tools pr ovided by HP an d the operating system to help you safeguard your information an d retrieve it if you ever ne ed to. Th ese tools will help you return your co mputer to a proper work ing state or even ba ck to the original factory st ate, all wit h simple steps . Th[...]

libraries, desktop, contacts, and fa vorites. If files are accidentally deleted from the ha rd drive and they can no longer be restored from the Recycle Bin, or if files become corrupted, you can restore the files that you backed up using File History. Re storing files is al so useful if you ever choose to reset the computer by reinstalling Windows[...]

Restore and recovery There are several optio ns for recovering you r sy stem. Choose the method that best matches your situation and level of expertise: ● If you need to restore your person al files an d data, you can use Windows File History to restore your informa tion from the backups y ou created. F or more informatio n and steps for using Fi[...]

Using Windows Refresh for quick and easy recovery When your computer is not wo rking properly and yo u need to regain system stability, the Windows Refresh option allows you to start fres h and keep what is important to you. IMPORTANT: Refresh remov es any traditional app lications th at were not o riginally installed on th e system at the factory.[...]

3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Under Remove eve rything and reinstall Windows , select Get started , and follow the on-screen inst ructions. Recovering using HP Recovery Manager HP Recovery Manager software allo ws you to recove r the computer to its orig[...]

To start HP Recovery Manager fr om the HP Recovery partition: 1. Press f11 while the computer boots. – or – Press and hold f1 1 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager , and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media [...]

Follow these steps to remove the HP Reco very partition: 1. From the Start screen, type recovery , and then select HP Recovery Manager . 2. Select Remove Recovery Partition , and then follow the on-screen instructions. ENWW Restore and recovery 97[...]

8 Power cord set requirements The wide-ran ge input feature of the computer perm it s it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requi rements for use in the country or region where the equipment is purchased. Power cord sets for use in other[...]

Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DE MKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 The Netherlands KEMA 1 New Zealand [...]

Country/region Accredited agency Applicable note number The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of th e agency responsible fo r evaluation in the country or region where it will be used. 2. The [...]

9 Recycling When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the loca l laws and regulations in your area for bat tery disposal. HP encourages custome rs to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more informa tion about re[...]

Index A AC adapter 14 spare part numbers 27 AC adapter, spare p art numbers 24 action keys identifying 9 antenna locations 6 removal 66 spare part number 22, 26, 60, 67 Antenna Kit, spare part number 22, 26, 60, 67 audio, product description 3 audio-in (microp hone) jack 12 audio-out (headphone) jack 13 B back up personal files 92 backups 91 base e[...]

external media card s, product description 4 external monitor port 12 F fan removal 76 spare part number 20, 25, 76 feet locations 35 spare part number 20, 25, 35 fn key, identifying 9 G graphics, product description 2 grounding guidelines 30 guidelines equipment 33 grounding 30 packaging 32 transpo rting 32 workstation 32 H hard drive precautio ns[...]

original system recover y 95 P packaging gu idelines 32 PCH heat sink part number 19 removal 79 spare part number 26, 79 plastic parts, se rvice considerations 29 Plastics Kit 37 Plastic s Kit, spare par t number 21, 26 pointing device, product description 4 ports external monitor 1 2 HDMI 12 USB 2.0 14 USB 3.0 12 ports, product description 4 power[...]

system board removal 71 spare part numbers 18, 25, 26, 71 system recover y 95 system restore point creating 91 restoring 93 T Thermal Material Kit, spare part number 24 tools requ ired 29 top cover removal 51 spare part numbers 18, 26, 51 TouchPad buttons 11 TouchPad button board removal 57 spare part number 18, 26, 57 TouchPad components 11 TouchP[...]