HP (Hewlett-Packard) C309 manual

HP Phot o sm ar t Pr emium C3 0 9 se r ie s W indo w s H elp[...]

HP Photosmart Premium C309 series[...]

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Contents 1 HP Photosmart Premi um C309 series Help ..... ....................... ................... ......................... ...3 2 Get to kn ow the HP Photos mart Printer parts.................................. ....................................................... ......................... ........ ......5 Control panel features...............[...]

Errors............ ................................... ................................... .................................... ... ...............96 14 Technical information Notice........... ..................... ...................... ...................... ...................... ..................... .. .......... ...143 Cartridge chip informat[...]

1 HP Photosmart Premium C309 series Help For information abou t the HP Photosmart, see: •“ Get to know the HP Photosmart” on page 5 •“ How do I?” on page 9 •“ Print” on page 1 9 •“ Scan” on page 39 •“ Copy” on pag e 45 •“ Reprint pho tos” on page 51 •“ Save photos” on page 53 •“ Network setup” on p ag[...]

Chapter 1 4 HP Photosmart Premium C309 series Help HP Phot osmart Premium C309 series Help[...]

2 Get to know the HP Photosmart • Printer parts • Control pane l features Printer parts • Front view of the printe r Get to know the HP Photosmart 5 Get to know the H P Photosmart[...]

18 1 Lid 2 Glass 3 Color graphics disp lay (also re ferred to as the displa y) 4 Memory Card slots LED 5 Memory Card slot for Secure D igital and xD cards 6 Memory Card slot for Memory Stick cards 7 Front USB port for your PictBridge-compatible d igital camera and other storage devices. 8 Output tray 9 Paper tray extender (also referred to as the t[...]

25 24 21 19 20 19 Printhead assembly 20 Cartridge access area 21 Model number location 22 Rear USB port 23 Ethernet port 24 Power connection (Use only with the power adapter supplied by HP.) 25 Two-sided printing accessory Printer parts 7 Get to know the H P Photosmart[...]

Control panel features Figure 2-1 Control pa nel feature s 1 Home : Returns to the Homescreen (the default screen when you turn on the product). 2 Directional keys : Allow you to navigate through photos and menu options. Touch the right arrow button to access the secon dary Home screen. 3 Back : Returns to the previous screen on the display. 4 Copy[...]

3 How do I? This section contai ns links to commonly performed tasks, such as printing photos, scanning, and m aking copies. • “ Print photos from a memory card or USB storage device” on page 21 • “ Print a creative project” on page 28 • “ Scan to a computer” on page 39 • “ Scan to a memory card or USB storage device” on pag[...]

Chapter 3 10 How do I? How do I?[...]

4 Paper basics You can load many differe nt types and sizes of paper in t he HP Photosmart, including letter or A4 pa per, photo paper, tra nsparencies, and envelopes. By default, the HP Pho tosmart is set to detect the size and type of paper you load in th e input tray autom atically and then adjust its sett ings to generate the highest qualit y o[...]

NOTE: At this ti me, some porti ons of the HP W eb site are a vailable in English only. Recommended papers for printing If you want the best print quality, HP recommends u sing HP papers that are specif ically designed for t he type of project you are printing. Depending on your cou ntry/region, some of these papers might not b e available. HP Adva[...]

HP Iron-On Tra nsfers HP Iron-on Transfers (for co lor fabrics or for l ight or white fabrics ) are the ideal solutio n for creating custom T-shi rts from your digital photos. HP Premium Ink jet Transpare ncy Film HP Premium Inkjet Transparency Film makes your color presen tations vivid and even more impressive. This film is easy to use and handle,[...]

b . Load paper.  Insert stack of photo paper into photo tray wit h short edge forward and print side down.  Slide stack of paper f orward until it stops. NOTE: If the photo pa per you are using has perforat ed tabs, load photo paper so th at tabs are clos est to you.  Slide paper-wi dth guide inward until it stops at edge of paper. c . Low[...]

Load A4 or 8.5 x 11 inch paper a . Raise output tray.  Raise and hold output tray in open position.  Slide paper-wi dth guide outwards.  Remove all paper f rom the main input tray. b . Load paper.  Insert stack of paper into main input tray wi th short edge forward and print side down.  Slide stack of paper forw ard until it stops. ?[...]

NOTE: When you use legal-size pa per, leave the paper catch closed. Load enve lopes a . Raise outpu t tray.  Raise and hold ou tput tray in open posit ion.  Slide paper-widt h guide outwards.  Remove all paper from the main input tray. b . Load envelopes.  Insert one or more en velopes into far-right sid e of main input tray, with envel[...]

c . Lower output tray. 2. View the an imation for this topic. Related topics “ Informat ion on paper” on page 17 Information on paper The HP Photosmart is designed to work well with most paper t ypes. Test a variety of paper types before buying a large q uantity. Find a pape r type that works well and is easy to purchase. HP papers a re designe[...]

Chapter 4 18 Paper basics Paper basics[...]

5P r i n t “ Print documents” on page 19 “ Print photos” on page 20 “ Print a creative pro ject” on page 28 “ Print a Web page” on pa ge 32 “ Print forms and templates (Quick For ms)” on page 32 Related topics •“ Load medi a” on page 13 •“ Recommended p apers for photo printin g” on page 11 •“ Recommended p apers[...]

5. Select the appropriate options for your prin t job by using the features availa ble in the Advanced , Printing Shortcuts , Features , and Color tabs. TIP: You can easily sel ect the appropri ate options for your print job by choosi ng one of the predefi ned print tasks on the Printing Shortcuts tab. Cli ck a type of print task in the Printing Sh[...]

9. (Optional) Select t he Borde rless prin ting check box if it is not already checked. If the bord erless paper size and paper type are not compatible , the product soft ware displays an alert and al lows you to select a differen t type or size. 10. In the Basi c Options area, select a high print quality, such as Best , from the Print Quality drop[...]

1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo ( adapter optional), Memory Stick Pro-HG Duo (adap ter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiM edia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD), Secure Digital M[...]

b . Insert memory device. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo ( adapter optional), Memory Stick Pro- HG Duo (adapter optional), or Memory Stick Micro (adap ter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secur e Dig[...]

T o u c h 8.5 x 11 . T o u c h Back . e . Print photo. T o u c h Print . Print multiple photos on fu ll-size paper a . Load paper.  Load full-si ze paper in the main input tray. b . Insert memory device. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo ( adapter optional), Memor[...]

 Touch photo you want to print.  Touch ph oto to select it.  Touch up arrow to increa se number of copies. d . Change page layout.  Touch Print to preview prin t job.  Touch Options to change print set tings.  Touch Layout .  Touch 4x6 on 8.5x11 .  Touch Back . e . Print photo.  Touch Print . 2. View the an imation for th[...]

 Touch photo to select it.  Touch up arrow to increase number of copies . e . Print photo. T o u c h Print to preview print job. T o u c h Print . Print single photo on full-s ize paper a . Set up Intern et connecti on.  Make sure that the HP Ph otosmart is connected to a network th at has Internet access. b . Load paper.  Load fu[...]

Print multiple photos on full-si ze paper a . Set up Internet connection.  Make sure that the HP Photos mart is connected to a network that ha s Internet access. b . Load paper.  Load full-size pa per in the main input tra y. c . Log in to Snapfish.  Touch Snapfish on the Home scree n.  Enter login de tails using keypad and t ouch OK . [...]

Print a creative project 1. Do one of t he following: Print album pages a . Load paper.  Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray or full-si ze photo paper in main i nput tray. b . Insert memory device. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo ( adapter option[...]

 Touch Yes for cover page.  Touch up arrow to increa se number of album pages. e . Print photo.  Touch Done to preview p rint job.  Touch Print . Print panoramic photos a . Load paper.  Load 10 x 30 cm (4 x 12 inch) panoram a paper in the main input tray. b . Insert memory device. 1 Memory Stick, Memory Stick Pro, Memory Stick Select[...]

T o u c h Panorama Prints .  Select so urce. d . Select photo.  Touch left o r right arrow to scroll throug h photos.  Touch photo to select it.  Touch up arrow to increase number of copies . e . Print photo. T o u c h Done to preview prin t job. T o u c h Print . Print wallet photos a . Load paper.  Load up to 13 x 18 cm (5[...]

d . Select phot o.  Touch left or right arrow to scroll through photos.  Touch ph oto to select it.  Touch up arrow to increa se number of copies. e . Print photo.  Touch Done to preview p rint job.  Touch Print . Print passport pho tos a . Load paper.  Load up to 13 x 18 cm (5 x 7 inch) photo pape r in photo tray or f ull-size ph[...]

d . Select photo.  Touch left o r right arrow to scroll throug h photos.  Touch photo to select it.  Touch up arrow to increase number of copies . e . Print photo. T o u c h Done to preview prin t job. T o u c h Print . 2. View the animatio n for this topic. Related topics •“ Recommended pap ers for photo printing” on page 11 ?[...]

To print forms from the control panel 1. Make sure you have pa per loaded in the input tra y. 2. On the Home Screen, touch th e right arrow to view more optio ns. 3. Touch Quick Forms . 4. Touch the up or down arrow to scroll through the forms and templates. 5. Touch the form you want to print. 6. If prompted, select the type of form to print. 7. T[...]

View the print resolution The printer softw are displays the print resolution in dots per inch (dpi). The dpi varies according to the pa per type and print quality th at you select in the printer software. To view the pr int resolution 1. Make sure you ha ve paper loaded in the input tray. 2. On the File menu in your softwa re application, click Pr[...]

3. Click the button t hat opens the Properties di alog box. Depending on your sof tware application, this bu tton might be called Pro perties , Options , Printer Setup , Printer , or Prefer ences . 4. Click the Printing Shortcuts tab. 5. In the Printing Shor tcuts list, click a printing sho rtcut. The print settings for the selected printing shortc[...]

 Touch left o r right arrow to scroll throug h photos.  Touch photo to select it. b . Edit photo . T o u c h Edit . T o u c h Rotate . T o u c h Done . Crop photo a . Select photo. T o u c h View & Print .  Select p hoto source.  Touch left o r right arrow to scroll throug h photos.  Touch photo to select it. b . Edit[...]

Adjust b rightne ss a . Select phot o.  Touch View & Print .  Select phot o source.  Touch left or right arrow to scroll through photos.  Touch ph oto to select it. b . Edit photo.  Touch Edit .  Touch down arrow to scroll to Brightness .  Touch Brightness .  Set brightness.  Touch Done . Color effect a . Select phot [...]

Chapter 5 38 Print Print[...]

6 Scan •“ Scan to a computer” on page 39 •“ Scan to a memory card or USB storage device” on page 40 •“ Scan and reprint photos” on page 51 Scan to a computer To scan to a computer 1. Load origi nal. a . Lift lid on pro duct. b . Load original p rint side down on right front corner of glas s. c .C l o s e l i d . 2. Connect to comp[...]

3. Start scan. a .T o u c h Scan on Home screen. The Scan To menu appears. b .T o u c h Computer . If product is netw ork-connected, a list of availabl e computers appears. Sel ect computer to which you want to tran sfer to start the scan. c . Select job shortcut yo u want to use. 4. View the animatio n for this topic. Related topics “ Stop the c[...]

C l o s e l i d . b . Insert memory device. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo ( adapter optional), Memory Stick Pro- HG Duo (adapter optional), or Memory Stick Micro (adap ter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter r[...]

 Load original prin t side down on right fron t corner of glass. C l o s e l i d . b . Insert memory device. Chapter 6 42 Scan Scan[...]

1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo ( adapter optional), Memory Stick Pro- HG Duo (adapter optional), or Memory Stick Micro (adap ter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secur e Digital (SD), Secu re Digital[...]

Chapter 6 44 Scan Scan[...]

7C o p y •“ Copy text or mixed documents” on pa ge 45 •“ Copy photos (reprin t)” on page 51 Copy text or mixed documents 1. Do one of the fo llowing: 1-sided copy a . Load paper.  Load full-size pa per in the main input tra y. b . Load orig inal.  Lift lid on pro duct.  Load original p rint side down on right front corner of gl[...]

C l o s e l i d . c . Selec t Copy. T o u c h Copy on Home screen. The Copy menu appears.  Touch up arrow to increase number of copies . d . Start copy . T o u c h Black Copy or Color Copy . 2-sided copy a . Load paper.  Load full-si ze paper in the main input tray. b . Load original .  Lift lid on p roduct. Chapter 7 46 Copy Copy[...]

 Load original p rint side down on right front corner of gla ss. C l o s e l i d . c . Select Copy.  Touch Copy on Home screen. The Copy m enu appears.  Touch Settings . The Copy Settings menu appears.  Scroll down to se lect 2-Sided Copy.  Touch On . The Copy m enu appears.  Touch up arrow to increa se number of copies. d .S t[...]

Related topics •“ Change the copy setti ngs” on page 48 •“ Preview a copy bef ore printing” on page 49 •“ Stop the current jo b” on page 141 Change the copy settings To set the number of copies from the con trol panel 1. Touch Copy on the Home screen. The Copy menu appea rs. 2. Touch up arrow but ton to increase number of copie s.[...]

Paper type Control panel setting HP Professional Brochure & Flyer Paper (Glossy) Brochure Glossy HP Professional Brochure & Flyer Paper (Matte) Brochure Matte HP Premium or Premium Plus Inkjet Transparency Film Transparency Other tr ansparency film Transparency Plain Hagaki Plain Paper Glossy Hagaki Premium Photo L (Japan only) Premium Phot[...]

To preview your copy fro m the control panel 1. Touch Copy on the Home screen. The Copy menu appea rs. 2. Touch Settings . 3. Change copy settings on the pr oduct to accurately reflect the copy you want to make. 4. Touch Prev iew . An image on the displa y shows how your copy will print. Related topics “ Change the copy set tings” on page 48 Ch[...]

8 Reprint photos To reprint an original p hoto 1. Load origi nal. a . Lift lid on pro duct. b . Load original p rint side down on right front corner of glas s. c .C l o s e l i d . 2. Load paper. ▲ Load up to 13 x 18 cm (5 x 7 in ch) paper in the photo tray or ful l-size photo paper in the main in put tray. 3. Reprint pho to. a . Touch Scan on Ho[...]

f .T o u c h Print to preview print job. g .T o u c h Print . 4. View the animatio n for this topic. Related topics “ Stop the current jo b” on page 141 Chapter 8 52 Reprint photos Reprint phot os[...]

9 Save photos • Save photos to your computer • Back up photos to a USB stora ge device • Save photos to Snapfish • Share photos us ing Snapfish Save photos to your computer To save photos 1. Insert memory device. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stic k Magic Gate, Memory Stick Duo or Pro Duo (adapter opt ional),[...]

Back up photos to a USB storage device To back up photos 1. Insert memory device. a . Insert a memory card into approp riate slot on product. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo ( adapter optional), Memory Stick Pro-HG Duo (adap ter optional), or Memory Stick Micro (adapter req[...]

Save photos to Snapfish To save photos to Snapfish 1. Set up Internet connection. ▲ Make sure th at the HP Photosmart is connected to a netw ork that has Internet access. 2. Insert memory device. ▲ Insert a memory card into app ropriate slot on product. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick[...]

Share photos using Snapfish To share photos with Snapfish 1. Set up Internet connection. ▲ Make sure that the HP Photos mart is connected to a network that has Internet access. 2. Insert memory device. ▲ Insert a memory card into ap propriate slot on product. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory[...]

Related topics “ Stop the current job ” on page 141 Share photos using Snapfish 57 Save photos[...]

Chapter 9 58 Save photos Save photos[...]

10 Network setup • Add the HP Photosmart to a network • Set up a Bluetoo th connection Add the HP Photosma rt to a network •“ Wired (Ethernet) net work” on page 59 •“ WiFi Protected Setu p (WPS)” on page 60 •“ Wireless with a rout er (infrastructure network)” on page 62 •“ Wireless withou t a router (ad hoc conn ection)”[...]

b . Connect the Et hernet cable to the Et hernet port on the b ack of the HP Photosma rt. c . Connect the other end of the Ethernet cab le to an available port on your Ethernet router or switch. 2. Install so ftware. 3. View the animatio n for this topic. Related topics “ Install the soft ware for a network connection” on page 66 WiFi Protected[...]

To connect the HP Photosma rt using WiFi Protected Setup (WPS) 1. Do one of the fo llowing: Use Push Button (PBC) method a . Select setup method.  On Home screen, touch ri ght arrow to view more options.  Touch Setup .  Touch Network .  Touch WiFi Protected Se tup .  Touch Push Button . b . Set up wi reless connection .  Touch Sta[...]

T o u c h Wi Fi Protected Setu p . T o u c h PIN . b . Set up wireless co nnection. T o u c h Start . The device d isplays a PIN.  Enter PIN on WPS-enabl ed router or other netw orking device. NOTE: The product begins a t imer for approximately two minute s in which the PIN n eeds to be entered on the ne tworking device. T o u c h OK[...]

3. Start Wireless Setup Wizard. ▲ Touch Wirele ss Setup Wizard . 4. Connect to wi reless network. ▲ Select your network from th e list of detected networks. 5. Follow promp ts. 6. Install software. 7. View the an imation for this topic. Related topics “ Install the softwa re for a network connection” on page 66 Wireless without a router (ad[...]

To connect the HP Phot osmart to a Windows comput er with an ad hoc connection, t he computer must have a wireless network adapte r and an ad hoc prof ile. Create a netwo rk profile for a Windows Vista or Windows XP computer using th e directions below. NOTE: If you have an operating system other than Windows Vista or Windows XP, HP recommends th a[...]

h . Select the check b ox for This is a computer-to-com puter (ad hoc) network; wireless acce ss points are not used . i . Click OK to close the Wireless network properties windo w, and then click OK again. j . Click OK again to close t he Wireless Network Properties Con nection window. To connect to a wirele ss ad hoc network 1. On Home screen, to[...]

d .T o u c h Ad Hoc . e .T o u c h Yes, my netw ork uses WEP encryption . The visual keyboard displays. If you do not want to use WEP encryption, touch No, my network does not use encryption . Go to step 7. 7. If prompted, enter your W EP key as follows. Otherwise go to step 8. a . Touch the approp riate letters or numbers on the visual keyboard. N[...]

To install the Windows HP Photosmart Software on a networked co mputer 1. Quit all appl ications running on your computer. 2. Insert the installation CD th at came with the product into the CD-ROM drive on your computer and f ollow the onscreen instructions. NOTE: If the HP Photosmart is not connected to a network, run the Wireless Setup Wizard fro[...]

To find out the device ad dress of the product 1. On the Home Screen, touch t he right arrow to view more opti ons. 2. Touch Se tup . 3. Touch Blueto oth . NOTE: It is required that t he Bluetooth Radio is turned on t o enable the Bluetooth opti ons in the Bluetooth m enu. 4. Touch Devi ce Address . The Device Address appears, which is read only. 5[...]

• Microsoft s tack If you have Windows Vista o r Windows XP with Service Pack 2 installed on your computer, then you r computer has the Microsoft Bluetooth ® Protocol Stack. The Micros oft stack allows you to install a n external Bluetoot h ® adapter automatically. I f your Bluet ooth ® adapter supports the Microsoft stack but it does not inst[...]

To install and print using the Widcomm stack 1. Make sure that you h ave installe d the HP Photosmart softw are on the computer. NOTE: The purpose of instal ling the software is to make sure the printer driver is available for t he Bluetooth ® connection. Th erefore, if you have alrea dy installed the software, you do not need to reinstall it. If [...]

11 Maintain the HP Photosmart • Check the es timated ink le vels • Order ink supplies • Replace the cart ridges • Cartridge warranty information • Print and evaluate a p rint quality report Check the estimated ink levels You can easily check the ink su pply level to determine how soo n you might need to replace a cartridge. The ink supply[...]

To check the ink levels from the HP Photosmart Software ▲ In the HP Sol ution Center, click th e Estimated Ink Levels icon. NOTE: You can also open t he Printer Toolbox from the Print Prop erties d ialog box. In the Prin t Properties dialog box , click the Featur es tab, and th en click the Printer Services button. Related topics “ Order ink su[...]

Wait for print carriage to move to center of the product. b . Press tab on cartridge, then remo ve it from slot . 3. Insert new cartridge. a . Remove cartridge f rom packaging. b . Twist orange cap to snap it of f. A forceful twist may be required t o remove the cap. Replace the cartridges 73 Maintain the HP Photosmart[...]

c . Match color icons, then sl ide cartridge into slot un til it clicks into place. d . Close cartridge door. 4. Load paper. ▲ Load letter, A4, or legal unused plain white paper i nto the main input tray . 5. Align cartridges. 6. View the animatio n for this topic. Chapter 11 74 Maintain the HP Photosmart Maintain the HP Photosmart[...]

Related topics “ Order ink supplies” on pag e 72 Cartridge warranty i nformation The HP cartridge warranty is applicable when th e product is used in its design ated HP printing device. This w arranty does not cover HP ink products t hat have been refilled, remanufactured, ref urbished, misused, or tampered with. During the warranty p eriod the[...]

To evaluate the pr int quality report 1. Check the ink levels shown on th e page. If a cartridge shows very low ink le vels and you find the print quality unacceptabl e, consider replacing that ink cartridge. Print quality typically det eriorates as cartridges run out of ink. NOTE: If the print qu ality report is not legible, you can check the esti[...]

Figure 11-3 Color bar s - color mixing (yellow bar contains magenta streaks) ◦ Check the estimated in k le vels in the cartrid ges. ◦ Check if the cart ridge corresponding to the stre aked bar has the orange t ab removed. ◦ Reinstall the cartri dge and make sure all of th e cartridges are properly installed. ◦ Clean the printh ead, and then[...]

• If the text i s uneven and ragged at one end, cle an the printhead, and then print this diagnosti c page again. If this occurs right aft er a new cartridge i s installed, the automatic device servici ng routines may sol ve the proble m in a day or so. Figure 11-6 Samp le text area - uneven ink distri bution • If the text is sme ared, check if[...]

12 Solve a problem This section contai ns the following topics: • HP support • Setup troubleshooti ng • Print troubleshoo ting • Memory card troubleshooti ng • Scan troubleshoot ing • Copy troub leshooting • Errors HP support • HP support b y phone • Additional w arranty options HP support b y phone Phone support op tions and avai[...]

[[[[[ • Serial number (l ocated on the back or bottom of the product) • Messages that appe ar when the situation o ccurs • Answers to th ese questi ons: ◦ Has this si tuation happened before? ◦ Can you re-creat e it? ◦ Did you add any new hardware or software to your computer at about th e time that thi s situation began? ◦ Did anythi[...]

product to your computer before the software installation screen prompted you to do so, you must follow t hese steps: Troubleshootin g common setup issues 1. Disconnect the USB cable from the c omputer. 2. Uninstall the softwa re (if you have alre ady installed it). For more information, see “ Uninstall and reinstall t he software” on page 86 .[...]

1 Power connection 2 Power cord and adapter 3 Power outlet • If you are using a power strip, ma ke sure the power strip is turned on. Or, try plugging the prod uct directly into a power out let. • Test the power out let to make sure it is working. Plug in an appliance that yo u know works, and see if th e appliance has power. If not , then ther[...]

CAUTION: If the product still does not turn on, it might have a mechan ical failure. Unplug the product from the power outlet. Contact HP supp ort for service . Go to: www.hp. com/support . If prompt ed, choose your country/region, and then click Contact HP for in formation on calling for techni cal support. Cause: You pressed the On button too qui[...]

Cause: The product might not have been turned on. If this did not so lve the issue, try the next solution. Solution 2: Set your prod uc t as the defa ult printer Solution: Check your com puter documentation to change your p roduct to be the default printer. Cause: You sent the print job to the defaul t printer, but this product was not the default [...]

The wrong measure ments are showing in men us on the display Solution: Change the country/re gion setting. To set your countr y/region 1. On the Home Screen, touch the right arrow to view mo re options. 2. Touch Setup . 3. Touch Preferences . 4. Touch Set Country/ Region . 5. Touch the dow n arrow to scroll thro ugh the countries/regi ons. When the[...]

The registratio n screen does not appea r Solution: You can access the registrat ion (Sign up now) screen from the Windows taskbar by clicking Start , pointing to Programs or All Programs , HP , Photosmart Premium C309 serie s , and then clicking Pr oduct Registration . Cause: The registration screen did not launch automat ically. Uninstall a nd re[...]

Print troubleshooting Try the following sol utions to resolve the issue. Sol utions are listed in order, wi th the most likely solution first. If the first solution does not sol ve the problem, continue tryi ng the remaining solut ions until the issue is resolve d. • Check cartridges • Check paper • Check product • Check the print se ttings[...]

Check the ink leve ls Solution: Check the esti mated ink levels in the cartridges. NOTE: Ink level warnings and indicato rs provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartrid ge available to avoid possible printin g delays. You do not need to replace the cartridges until p[...]

Align the printer Solution: Aligning the pri nter can help ensure excellent print quality. To align the printer fr om the HP Photosmart Software 1. Load letter , A4, or legal unused plain w hite paper into the in put tray. 2. In the HP So lution Cen ter, click Settings . 3. In the Print Settings area, click Printer Toolbox . NOTE: You can also open[...]

After cleaning th e printhead, print a print qu ality report. Evaluate the print quality report to see if the print quality problem still exists. For more information, see: “ Print and eval uate a print quality re port” on page 75 Cause: The printhead needed to be clea ned. Check the print settings Solution: Try the following: • Check the pri[...]

To check your marg in settings 1. Preview your print job b efore sending i t to the produc t. In most software ap plications, click the File me nu, and then click Print Preview . 2. Check the margi ns. The product uses the ma rgins you have set in your soft ware application, as long as they are greater than th e minimum margins the product supports[...]

Solution 1: Insert the memory card properly Solution: Turn the memory ca rd so that the label faces up a nd the contacts are facing the produ ct, and then push the card f orward into the appropriate slot until the Photo light turns on . If the memory card is not in serted properly, the product will not respond and the attention ligh t will blink ra[...]

Solution 1: Install th e product software Solution: Install the product softw are that came with the product. If it is installed, restart your computer. To install the p roduct software 1. Insert the product CD- ROM into your computer’s CD -ROM drive and then st art the Setup program . 2. When prompted, click Install Mo re Software to install t h[...]

• Solution 1: Set the camera to Pi ctBridge mo de • Solution 2: Sa ve the photos in a supported f ile format • Solution 3: Se lect photos on the camera fo r printing Solution 1: Set the camera to PictBridge mode Solution: If the camera supports PictBridge, make sure the cam era is set to PictBridge mode. See t he user guide that came with the[...]

Scanned image sho ws dotted lines instead o f text Solution: Make a black-and-white copy of the original and the n scan the copy. Cause: If you u sed the Text im age type to scan text that you planned to edit, t he scanner might no t have recognized co lor text. The Text image type scans at 30 0 x 300 dpi, in black a nd white. If you scanned an ori[...]

Fit to Page is not working as exp ected Try the following so lutions to resolve the issue. Solut ions are listed in order, with the most likely solution f irst. If the first solution d oes not solve the problem, conti nue trying the remaining soluti ons until the issue is resolved. • Solution 1 : Scan, enlarge, a nd then print a copy • Solution[...]

• Memory is full • Photo tray problem • Photo tray cannot engag e • Photo tray cannot disenga ge • Missing HP Photos mart Software Firmware revi sion mismatch Solution: Contact HP support for service. Go to: www.hp. com/support . If prompted, choose your country/reg ion, and then click Contact HP for information on calling for techni cal [...]

Solution 2: Make sure pa per is loaded correctly in the ph oto tray Solution: Make sure you have paper loaded correctly in the photo tray. For more information, see: “ Load media” on page 13 Cause: The paper was not feedi ng properly because it was loaded incorrectly. If this did not so lve the issue, try the next solution. Solution 3: Remove e[...]

Photo tray cannot d isengage Solution: Push the output tray al l the way down. Cause: The output tray was not lowered all the way. Missing HP Pho tosmart Software Try the following sol utions to resolve the issue. Sol utions are listed in order, wi th the most likely solution first. If the first solution does not sol ve the problem, continue tryi n[...]

Solution 4: Check the co nnection from the product to y our computer Solution: Check the conn ection from the product to your co mputer. Verify that the USB cable is securely plugged into the U SB port on the back of the product. Make sure the other end o f the USB cable is plugged into a USB port on your computer. After the cable is conn ected pro[...]

try printing those fil es by using the product software. The copi es might not be damaged. Cause: Some of the files on the i nserted memory card or attached stora ge device were damaged. Photos not f ound Try the following sol utions to resolve the issue. Sol utions are listed in order, wi th the most likely solution first. If the first solution do[...]

File corrupted Try the following so lutions to resolve the issue. Solut ions are listed in order, with the most likely solution f irst. If the first solution d oes not solve the problem, conti nue trying the remaining soluti ons until the issue is resolved. • Solution 1 : Reinsert th e memory card i n the prod uct • Solution 2 : Reformat th e m[...]

• Solution 1: Remove a ll but one memory card • Solution 2 : Remove th e memory card and reinsert it correctly • Solution 3: Push the m emory card all the way forward Solution 1: Remove al l but one memor y card Solution: Remove all but one memory c ard. The prod uct reads the remai ning memory card and displays the f irst photo stored on the[...]

Solution 2: Empty the Recycle Bin on your desktop Solution: Empty the Recycle Bin on your desktop . You might also need to remove files from the hard disk; for example, delet e temporary files. Cause: For scanning, there must be at least 50 MB of space available on you r computer's hard di sk. Out of disk space Solution: Close some ap plicatio[...]

Use only o ne card at a time Solution: You can insert only one memory card at a t ime. If more than one m emory card is inserted, the at tention light will blink rapidly, an d an error message will appear on the computer screen. Remove the additio nal memory card to resolve the pr oblem. Cause: There were two or more memory cards inserted into the [...]

Paper messages The following is a list of paper-related error messages: • Ink is drying • Paper upside down • Paper orientatio n error Ink is drying Solution: Two-sid ed printing requires the print ed sheets to be dry bef ore printing on the back side. Wait u ntil the product pulls the printed sheet to print on the back side. Cause: Transpare[...]

• Ink alert • Ink cartridge probl em • Ink service capa city warning • Ink system failure • Check ink cartridges • Install printhead and th en cartridges • Non-HP cartridge • Original HP i nk depleted • Previously used genuine HP ca rtridge • Printhead ap pears to be missing or damaged • Printhead problem • Problem with prin[...]

• Solution 2: Co ntact HP support Solution 1: Reset the produc t Solution: Turn off the product, and then unplug t he power cord. Plug the power cord back in, and then p ress the On button to turn on the product . Cause: The product experienced an error. If this did not so lve the issue, try the next solution. Solution 2: Contact HP suppor t Solu[...]

Solution 2: Contact HP s upport Solution: Contact HP support for service. Go to: www.hp. com/support . If prompted, choose your country/reg ion, and then click Contact HP for information on calling for techni cal support. Cause: The ink ca rtridges were not intended for use i n this product. Incompatible printhead Solution: Contact HP support for s[...]

• Solution 5: Co ntact HP support Solution 1: Insta ll the ink cartridges correctly Solution: Make sure all of the ink cartridges ar e properly installed. Refer t o the following steps t o resolve this error. To make sure the ink cartridges are properl y installed 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lif[...]

5. Press down on any cartridges that a re sticking up. They shou ld snap down into place. 6. If an ink cartridge was sti cking up and you were able to sna p it back down into place, close the ink ca rtridge access door and check if the error message has gone away. • If the message has gon e away, stop troubleshoo ting here. The error has been res[...]

12. Close the ink cartri dge access door, and check if the error message has gone away. 13. If you still rece ive the error message, turn the pro duct off, and then on a gain. Cause: The indicated ink cartridges were not instal led correctly. If this did not so lve the issue, try the next solution. Solution 2: Close the pri nt carriage latch Soluti[...]

Solution 3: Clean the el ectrical contacts Solution: Clean the ca rtridge electrical cont acts. To clean the electrical cont acts 1. Make sure th e product is turned on. 2. Open the cartri dge access door by lifting the blue a ccess handles on the side of the product, unti l the door locks into place. The print carria ge moves to the center of the [...]

1 Ink window 2 Electrical contacts 5. Wipe the contac ts with a dry swab or lint-free cloth. 6. On the inside of the product, locate the contacts in the printhe ad. The contacts look like a set of four copp er or gold-colored p ins positioned to meet the contacts on the ink cartridge. 7. Use a dry swab or lint-free cloth to wipe the contac ts. 8. R[...]

Check to see if your cartridge is still under warranty and the end of warranty date has not been reached. • If the end of w arranty date has been reached, purchase a new ink cartridge. • If the end of warranty date has not been reached, contact HP support fo r service or replace ment. Go to: www.hp.com/support . If prompted, choose your country[...]

Cause: The product has nearly maximi zed the ink service capacity. Ink system fai lure Solution: Turn off the product, unplug the power cord, and w ait 10 seconds. Then, plug the power co rd back in and turn on the product. If you contin ue to receive thi s message, write dow n the error code p rovided in th e message on the prod uct display, and t[...]

The print carria ge moves to the center of the product. NOTE: Wait until the pr int carriage stops moving before proceeding. 3. Make sure the ink cart ridges are installed in th e correct slots. Match the shape of the i con and color of the ink cartridge wi th the slot that has the same shaped icon and color. 4. Run your finger alon g the top of th[...]

8. Press the ink cartridg e back down into place. The tab should make a snappi ng noise when the ink cartridge is corre ctly seated. If the ink cartridg e did not make a snapping noise, the tab might need to be readjust ed. 9. Remove the ink cartridge from the slot. 10. Gently bend the tab away from the ink cartridge. CAUTION: Be careful not to ben[...]

12. Close the ink cartri dge access door, and check if the error message has g one away. 13. If you still rece ive the error message, turn the product off, and then on agai n. Cause: The ink cart ridges were not installed p roperly. If this did not solve the issue, try the n ext solution. Solution 3: Contact HP s upport Solution: Contact HP support[...]

4. Lift the latch ha ndle on the print carriage un til it stops. 5. Remove the printhead by liftin g it straight up. 6. Make sure the latch handle is rais ed, and then reinsert the printhead. Chapter 12 120 Solve a problem Solve a problem[...]

7. Carefully lower the la tch handle. NOTE: Make sure you lower the latch ha ndle before reinserting the ink cartridges. Leaving th e latch handle raised can result in incorrectl y seated ink cartridges and problems print ing. The latch must remain down in orde r to correctly install th e ink cartridges. 8. Using the col ored shaped icons for help,[...]

If this did not so lve the issue, try the next solution. Solution 2: Contact HP suppor t Solution: Contac t HP support for service. Go to: www.hp.com/support . If prompted, choose yo ur country/region, and the n click Contact HP for information on callin g for te chnical support. Cause: There was a problem installi ng the printhead or ink cartridge[...]

NOTE: HP cannot guarantee t he quality or reliability of non-HP supp lies. Printer service or repairs requ ired as a result of using a non-HP supply will not be covered under warrant y. If you believe you pu rchased genuine HP ink cartridges, go to: www.hp.com/go/anti counterfeit For more information, see: “ Replace the cart ridges” on page 72 [...]

Printhead appears to be missing or damage d Try the following so lutions to resolve the issue. Solut ions are listed in order, with the most likely solution f irst. If the first solution d oes not solve the problem, conti nue trying the remaining soluti ons until the issue is resolved. • Solution 1: Rein stall the printhead and cartridg es • So[...]

5. Remove the pr inthead by lifting it stra ight up. 6. Clean the printhea d. There are three are as of the printhead that need to be cleaned: the p lastic ramps on both sides of the ink nozzle s, the edge between t he nozzles and the electri cal contacts, and the ele ctrical contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozz[...]

CAUTION: Touch the nozzle and th e electrical contact areas only with cleaning materials and not with your finger. To clean the pri nthead a . Lightly dampe n a clean, lint-free clot h and wipe the elect rical contact area from the bott om to the top. Do not go p ast the edge between the nozzles and the electrical contacts. Clean un til no new ink [...]

d . Wipe the previously cl eaned areas dry with a dry lint-fre e cloth before proceeding to th e next step. 7. Clean the electrical cont acts inside the product. To clean th e electrical contacts in the product a . Lightly dampen a clean, lint-free cloth with bottled or distille d water. b . Clean the el ectrical contac ts in the produ ct by wiping[...]

11. Close the ink cartrid ge door. Cause: The printhead or in k cartridges were n ot installed corre ctly. If this did not so lve the issue, try the next solution. Solution 2: Contact HP suppor t Solution: Contac t HP support for service. Go to: www.hp.com/support . If prompted, choose yo ur country/region, and the n click Contact HP for informatio[...]

Solution 1: Reinst all the printhead Solution: Check to make sure the printhead is inst alled and the ink cartridge access door is closed. Reinstall the printhead. To reinst all the pri nthead 1. Make sure that the product is turned on. 2. Open the ink cartridge door. 3. Remove all of the ink cartridges and place the m on a piece of paper with t he[...]

5. Remove the printhead by liftin g it straight up. 6. Clean the printhead. There are three a reas of the printhead tha t need to be cleaned: the pl astic ramps on both sides of the i nk nozzles, the edge between the nozzles and the electric al contacts, and the electrical contacts. 1 Plastic ramps on the sides of the nozzles 2 Edge between nozzles[...]

CAUTION: Touch the nozzle and the ele ctrical contact areas only with cleaning materials a nd not with your finger. To clean th e printhead a . Lightly dampen a cle an, lint-free cloth and w ipe the electrical cont act area from the bottom to t he top. Do not go past t he edge between the nozzl es and the electrical contacts. Clean until no new ink[...]

d . Wipe the previously cle aned areas dry with a dry lint-f ree cloth before proceeding to th e next step. 7. Clean the el ectrical contacts insi de the product. To clean the ele ctrical contacts in the pr oduct a . Lightly dampe n a clean, lint-free clot h with bottled or d istilled water. b . Clean the electri cal contacts in the product by wi p[...]

11. Close the ink cart ridge door. Cause: There was a problem with the printhea d. If this did not solve the issue, try the n ext solution. Solution 2: Contact HP s upport Solution: Contact HP support for service. Go to: www.hp. com/support . If prompted, choose your country/reg ion, and then click Contact HP for information on calling for techni c[...]

3. In the Print Settings area, click Pri nter Toolbox . NOTE: You can also open th e Printer Toolbox from the Print Properties dialog bo x. In the Print Properties dial og box, click th e Features tab, and then click Printer Services . The Printer Toolbox appea rs. 4. Click the Device Serv ices tab. 5. Click Clean the printhead . 6. Follow the pr o[...]

The print carria ge moves to the center of the product. NOTE: Wait until the pr int carriage stops moving before proceeding. 3. Make sure the ink cart ridges are installed in th e correct slots. Match the shape of the i con and color of the ink cartridge wi th the slot that has the same shaped icon and color. 4. Run your finger alon g the top of th[...]

8. Press the ink cartridg e back down into place. The tab should make a snappi ng noise when the ink cartridge is corre ctly seated. If the ink cartridg e did not make a snapping noise, the tab might need to be readjust ed. 9. Remove the ink cartridge from the slot. 10. Gently bend the tab away from the ink cartridge. CAUTION: Be careful not to ben[...]

12. Close the ink cartri dge access door, and check if the error message has g one away. 13. If you still rece ive the error message, turn the product off, and then on agai n. For more information, see: “ Replace the cart ridges” on page 72 Cause: One or more of the ink cartridges were not i nstalled. If this did not solve the issue, try the n [...]

4. Hold the ink cartridg e by its sides with the bottom poin ting up and locate the electrical contacts on the ink cartridge. The electrical contact s are four small rectangles of copper or gold-col ored metal on the bottom of the ink cartridge. 1 Ink window 2 Electrical contacts 5. Wipe the contac ts with a dry swab or lint-free cloth. 6. On the i[...]

9. Close the ink cartri dge door, and check if the e rror message has gone away. 10. If you still rece ive the error message, turn the product off, and then on agai n. If you still receive this me ssage afte r cleaning the cartridge con tacts, you might have a damaged cartridge. Check to see if your cartridge is still under warranty and the end of [...]

Chapter 12 140 Solve a problem Solve a problem[...]

13 Stop the current job To stop a curr ent job from the p roduct ▲ Touch Cancel on the con trol panel. If the current j ob does not stop, touch Cancel again. It can take a few moments for the current job to be cancelled. Stop the current job 141 Stop the current job[...]

Chapter 13 142 Stop the current job Stop the current job[...]

14 Technical information The technical specifications and international regu lato ry information for the HP Photosmart are provided in this section. For additional specifications, see the pr inted documentation that came with the HP Photosmart. This section contains the following topics: • Notice • Cartridge chip information • Specifications [...]

3. Touch Preferences . 4. Touch Cartridge Chip Info , and then touch OK . NOTE: To re-enable the usage information func tion, restor e the factory defaults. NOTE: You can continue to use the cartridge in the HP product if you turn off the memory chip's ability to collect the product's usage information. Specifications Technical specificat[...]

Type Paper weight Input tray * Output tray † Phot o tray * 8.5 x 11 inch (216 x 279 mm) Photo paper n/a Up to 40 25 n/a * Maximum capacity. † Output tray capacity is affected by the type of pa per and the amount of ink you are using. HP recommends emptying the output tray frequently. FAST DRAFT print quality mode requiresthe extender tray to be[...]

Copy specifications • Digital image processing • Maximum number of copies varies by model • Copy speeds vary according to the complexity of the document a nd model • Maximum copy enlargement rangi ng from 200-400% (d epends on model) • Maximum copy reduction ranging from 25-50% (depen ds on model) Print resolution To find out about the pr[...]

Your product's Eco feat ures • Duplex printing : Use Paper-savin g Printing to print two-sided docu ments with mutliple pages on same sheet to reduce paper usage. Fo r more information, see “ Use printing shortcu ts” on page 34 . • Smart Web printing : The HP Smart Web Printing interface includes a Clip Book and Ed it Clips window wher[...]

3. Touch Preferences . 4. Touch the down arrow to scroll through the op tions, and then touch Energy Save Mode . 5. Touch On or Off . Power cons umption Power usage drops significantly while in Sleep mode , which saves natural resources and saves money without affecting the high performance of this product. To determine the ENERGY STAR® qualificat[...]

Disposal of waste equipmen t by users in private households in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the pr oduct or on its packaging indicates that this pr oduct must not be disposed of w ith your other household wa ste . Instead, it is your r esponsibility to dispose of [...]

Battery disposal i n the Netherlands Dit HP Produc t bev at een lithium-manganese -dio xide batterij. Dez e be vindt zic h op de hoofdprintplaat . W anneer dez e batterij leeg is , moet deze v olgens de geldende regels w or den afgevoer d. Battery dis posal in Ta iwan Attention Califo rnia users The battery supplied with this product may contai n p[...]

EU battery directive European Union Batter y Directive This produc t contains a battery that is used to maintain data integrity of r eal time clock or product s ettings and is designed to last the life of the product . Any attempt to servi ce or replace this battery should be performed by a qualif ied service techni cian. Directive sur les batterie[...]

Regulatory no tices The HP Photosmart meets product requirements fr om regulatory a gencies in yo ur country/region. This section contains the following topics: • Regulatory model identification number • FCC statement • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the pow er cord • Notice to user[...]

FCC statemen t FCC sta tement The Unit ed States F ederal C ommunicati ons Commissi on (in 4 7 CFR 1 5 . 1 05 ) has spec ified that the follo wing noti ce be brought t o the attention of us ers of this pr oduct. This equipmen t has been tested and f ound to comply w ith the limits for a Cla ss B digital dev ice , pursuant to P art 1 5 o f the FCC R[...]

Notice to users in Korea Notice to users in Germany Sehanzeige - Arbeitsplätze Das Gerät ist nic ht für die Benutzung am Bilds chirmar beitsplatz gemäß Bildsc harbV vor gesehen. Noise emission s tatement for G ermany Geräusc hemission LpA < 7 0 dB am Arbeitsplatz im Normalbetr ieb nac h DIN 45 6 35 T . 1 9 Chapter 14 154 Technical informat[...]

HP Photosmart Premium C30 9 series declaration of conformity Regulatory wireless statements This section contains the following regulatory informatio n pertaining to wireless products: • Exposure to radio frequ ency radiation • Notice to users in Brazil • Notice to users in Canada • European Union regu latory notice • Notice to users in T[...]

Exposure to ra dio frequency radiati on Exposure to radio frequency radiation Caution The radi ated output pow er of this de vice is f ar below the FC C radio fr equency e xposure limits . Nev ertheless, the dev ice shall be us ed in such a manner that the potential f or human contact dur ing normal oper ation is minimi zed . This produc t and any [...]

European Un ion regulato ry notice European Union Regulator y Notice Produc ts bearing the CE marking com ply with the f ollo wing E U Directi ves: • Lo w V oltage Dir ectiv e 2006/9 5/EC • EMC Direc tiv e 2004/1 08/EC CE compliance of this pr oduct is v alid only if po wer ed with the cor rec t CE-mark ed A C adapter pr ov ided by HP . If this[...]

Notice to users in Taiwan Chapter 14 158 Technical information Technical information[...]

Index Symbols/Numerics 10 x 15 cm photo paper specifications 144 A after the support period 80 B Bluetooth print from a Bluetooth device 70 print from a computer 68 buttons, control panel 8 C CAT-5 Ethernet cable 59 connection problems HP All-in-O ne will not turn on 81 control panel buttons 8 features 8 copy fit to page fails 96 specifications 146[...]

R recycle ink cartridges 147 regulatory notices regulatory model identification number 152 wireless statements 155 reinstall software 86 reports diagnostic 75 print quality 75 RJ-45 plug 59 router 59 S scan crop incorrect 94 scan specifications 145 text appears as dotted lines 95 text format incorrect 95 text incorrect 95 troubleshooting 94 securit[...]