HP (Hewlett-Packard) C4562A manual

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s M o d e l N u m b e r a n d D e s c r i p t i o n Model Number and Description 4550913C HP DeskJet 690C Series Printers Printer Name Model Number Availability Description and Items Included 1 HP DeskJet 690C C4562A Worldwide except Japan, Eastern Europe and Korea DOS and MS Windows printer inclu[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s F r o n t V i e w Front View 455001 5 Access Door Resume Button and Light Print Cartridge Cradles Card Guide IN Tray Paper Width Adjuster Paper Length Adjuster Power Button and Light Banner Lever Single Envelope Slot Banner Paper Support OUT Tray[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s R e a r V i e w Rear View 2162951 Interface Port Power Module Socket[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s O r d e r i n g P r i n t e r O p t i o n s Ordering Printer Options Localized Printer Options (DeskJet 690C 1 ) Region or Country Manual/ Software Language Printer Option Number Power Module User’s Documentation Kit Printer Software Kit (v 9.01) Asia Pacific/ U.K. cord Int’l English C4562A [...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s O r d e r i n g P r i n t e r O p t i o n s Localized Printer Options (DeskJet 690C) (Cont.) Region or Country Manual/ Software Language Printer Option Number Power Module User’s Documentation Kit Printer Software Kit (v 9.01) Norway Norwegian C4562A ABN 9100-5132 C4562-60110 C4562-60160 Phili[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s O r d e r i n g P r i n t e r O p t i o n s Localized Printer Options (DeskJet 690C - Thai 1 ) Region or Country Manual/ Software Language Printer Option Number Power Module User’s Documentation Kit Printer Software Kit Thailand Thai/ English C4591A AB3 9100-5346 C4562-60143 C4562-60168 1. HP [...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s O r d e r i n g P r i n t e r O p t i o n s Localized Printer Options (DeskJet 693C 1 ) Region or Country Manual/ Software Language Printer Option Number Power Module User’s Documentation Kit Printer Software Kit Argentina 3 Spanish C4589A AC8 9100-5129 C4562-60121 C4562-60165 Brazil 3 Portugu[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s O r d e r i n g P r i n t e r O p t i o n s Available Power Modules (All Models) Region or Country Power Requirements Power Module Part Number Argentina, China 220V/50 Hz 9100-5129 (C2179A) Australia 240V/50 Hz 9100-5127 (C2181A) Brazil, Philippines 220V/50Hz 9100-5391 Caribbean 220V/50Hz 9100-5[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s I t e m s I n c l u d e d Items Included 455001 3 (Not shown: Photo Cartridge, Storage Container (Humidor), and additional software bundle which may be included with some printer models.) 4550014 Printer software diskettes Black print cartridge Color print cartridge HP DeskJet 690C series printe[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s F o n t s I n c l u d e d Fonts Included CG Times Letter Gothic Univers Courier CG Times Bold Letter Gothic Bold Univers Bold Courier Bold CG Times Italic Univers Italic Courier Italic CG Times Bold Italic Univers Bold Italic Courier Bold Italic Scalable TrueType Fonts For MS Windows Aachen Vert[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s I n t e r n a l F o n t s a n d S y m b o l S e t s Internal Fonts and Symbol Sets Symbol Sets PC-8 Danish/Norwegian (ISO 60) PC-8 Danish/Norwegian PC-8 Turkish ANSI/ASCII (ISO 6) United Kingdom (ISO 4) French (ISO 69) German (ISO 21) Italian (ISO 15) Spanish (ISO 17) Swedish (ISO 11) PC-850 PC-[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s I n t e r n a l F o n t s a n d S y m b o l S e t s Additional Fonts in Region Specific Printers Some HP DeskJet 690C printers contain flash memory. Flash memory provides the capability to install fonts and symbol sets for specific regions. The following figure shows how to identify printers wit[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s I n t e r n a l F o n t s a n d S y m b o l S e t s Flash Fonts Information Fonts and Symbol Sets for Flash Codes Flash Codes Name of Font and Symbol Set Country/Region Printer Model ARB Arabic Saudi Arabia C4562A ARG ARB Arabic Middle East/Arabic C4562A ARU ARB Arabic N. Africa, Jordan, Lebanon[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s I n t e r n a l F o n t s a n d S y m b o l S e t s Arabic (Flash Font Code ARB) Spacing Font Name Point Sizes Pitches Proportional Ryadh 5,6,7,8,10,12,14 N/A Fixed Naskh 6,12,24 5,10 ,20 Naskh 7,14,28 8.5,17 Koufi 6,12,24 6,12,24 Symbol Sets: Arabic-8, Latin/Arabic (CP-864) Cyrillic (Flash Font[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s I n t e r n a l F o n t s a n d S y m b o l S e t s Baltic (Flash Font Codes LTV and LIT) Spacing Font Name Point Sizes Pitches Proportional CG Times 5,6,7,8,10,12,14 N/A CG Times Italic 5,6,7,8,10,12,14 N/ A Univers 5,6,7,8,10,12,14 N/A Univers Italic 5,6,10,12 N/ A Fixed Courier 6,12,24 5,10,1[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P a r t N u m b e r s Part Numbers Orderable Items Item Description Part Number Interface Cables HP IEEE-1284 Parallel Interface Cable (2 meter length) C2950A HP IEEE-1284 Parallel Interface Cable (3 meter length) C2951A Print Cartridges Black Inkjet Print Cartridge 51629A or 29A Color Inkjet Pr[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s U s e r R e p l a c e a b l e C o m p o n e n t s User Replaceable Components 2184902 Description Part Number Access Door Assembly with Nameplates C4549-67809 Base Foot C2128-40063 Output Tray Assembly C4549-60003 Base Foot Paper Tray Access Door[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s H o s t / S y s t e m R e q u i r e m e n t s Host/System Requirements MS Windows 95 80386 (or faster) processor At least 8 MB of RAM 10 - 20 MB free hard disk space MS Windows 3.x 80386 (or faster) processor At least 2 MB of RAM to print in black or at least 4 MB of RAM to print in color 10 - 2[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s D r i v e r I n s t a l l a t i o n Driver Installation For the printer to operate properly, an HP DeskJet 690C series printer driver must be installed in your computer. Refer to “Printer Driver Information/Installing the Printer Driver” for more detailed information.[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s I n t e r f a c e S p e c i f i c a t i o n s Interface Specifications Category Specification Interface IEEE-1284 Compatible Printer Command Language HP PCL Level 3 Communication Modes Available Compatible (Centronics) Nibble ECP Built-In RAM 512 Kbytes Receive Buffer 32 Kbytes Note For a comple[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r o d u c t P e r f o r m a n c e S p e c i f i c a t i o n s Product Performance Specifications HP DeskJet 690C series printers print a 600x300 dot size. Dots are placed on a 600x300 grid. Depletion is used to remove approximately 10% of the dots to prevent laying too much ink on the page. In[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r o d u c t P e r f o r m a n c e S p e c i f i c a t i o n s Resolution EconoFast Mode Normal Mode Best Mode Black Resolution MS Windows (text and graphics) 300 x 300 DPI 600 x 300 DPI 600 x 600 DPI DOS (text only) 300 x 300 DPI 600 x 300 DPI 600 x 600 DPI Color Resolution (Black and Color Ca[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P a p e r H a n d l i n g S p e c i f i c a t i o n s Paper Handling Specifications Category Specification Paper Grain Long Grain Only Paper 60 to 135 g/m 2 (16 to 36 lb.) Envelopes 75 to 90 g/m 2 (20 to 24 lb.) Cards 110 to 200 g/m 2 (29 to 53 lb., 61 to 110 lb. index max.; 8.5 pt max thickness[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P a p e r H a n d l i n g S p e c i f i c a t i o n s Supported Media/Sizes Category Specification US Letter 215.9 x 279.4 mm (8.5 x 11 in.) US Legal 215.9 x 355.6 mm (8.5 x 14 in.) U.S. Executive 184.1 x 266.7 mm ( 7.25 x 10.5 in.) ISO & JIS A4 210 x 297 mm (8.27 x 11.69 in.) ISO & JIS [...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r i n t a b l e A r e a S p e c i f i c a t i o n s Printable Area Specifications U.S. Paper and Transparency DOS Black Printing Page Size Top Margin Bottom Margin Left and Right Margins Printable Area U.S. Executive 184.1 x 266.7 mm (7.25 x 10.5 in.) 0.0 mm (0.0 in.) 11.7 mm (0.46 in.) 6.3 mm[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r i n t a b l e A r e a S p e c i f i c a t i o n s International Paper and Transparency DOS Black Printing Page Size Top Margin Bottom Margin Left and Right Margins Printable Area International A4 210 x 297 mm (8.27 x 11.69 in.) 0.0 mm (0.0 in.) 11.7 mm (0.46 in.) 3.2 mm (0.13 in.) 203.2 mm x[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r i n t a b l e A r e a S p e c i f i c a t i o n s Envelopes DOS Black Printing Envelope Size Top & Bottom Margins Left Margin Right Margin Printable Area U.S. #10 Envelope 104.7 x 241.3 mm (4.12 x 9.5 in.) 3.2 mm (0.13 in.) 18.0 mm (0.71 in.) 0.0 mm (0.0 in.) 98.4 mm x 223.3 mm (3.88 x 8[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r i n t a b l e A r e a S p e c i f i c a t i o n s Cards DOS Black Printing Card Size Top Margin Bottom Margin Left and Right Margins Printable Area U.S. 4 x 6 101.6 x 152.4 mm (4 x 6 in.) 0.0 mm (0.0 in.) 18.0 mm (0.71 in.) 3.2 mm (0.13 in.) 95.2 x 134.4 mm (3.75 x 5.29 in.) U.S. 5 x 8 127 x[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P h y s i c a l S p e c i f i c a t i o n s Physical Specifications Printer Dimensions Weight: 5.3 Kg (11.6 lb.)[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s E l e c t r i c a l S p e c i f i c a t i o n s Electrical Specifications Category Specification Input Voltage 1 100 VAC, 120 VAC, 127 VAC, 220 VAC, 230 VAC, or 240 VAC ( ± 10%) Frequency 100 VAC 50/60 Hz ( ± 3 Hz) 120 VAC 60 Hz ( ± 3 Hz) 127 VAC 60 Hz ( ± 3 Hz) 220 VAC 50 Hz ( ± 3 Hz) 230 [...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s E n v i r o n m e n t a l S p e c i f i c a t i o n s Environmental Specifications Category Specification Temperature Operating 5 to 40 ∞ C (41 to 104 ∞ F) Non-Operating (storage) –40 to 60 ∞ C (–40 to 140 ∞ F) Relative Humidity 10 to 80% RH non-condensing Recommended Operating Condi[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s S a f e t y a n d E M I S p e c i f i c a t i o n s Safety and EMI Specifications Category Specification Safety Certifications Power Module UL, CSA, TUV, SEMKO, NEMKO, SEV, SECV, FIMKO, DEMKO, NOM Printer with Power Module UL, CSA, TUV, NEMCO, NOM 1, CE EMI Certifications Printer with Power Modu[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s R e l i a b i l i t y S p e c i f i c a t i o n s Reliability Specifications Category Specification Mean Time Between Failures (MTBF) 20,000 hours Pages Per Month 1,000 total pages per month maximum[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P a c k a g i n g S p e c i f i c a t i o n s Packaging Specifications Weight: 8.137 kg (17.94 lb.)[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s R e f i l l i n g P o l i c y Refilling Policy Caution The ink in the print cartridges has been carefully formulated by Hewlett-Packard to ensure superior print quality and compatibility with the printer. Damage to the printer resulting from modifying the print cartridge is not the responsibilit[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P a r t N u m b e r s Part Numbers Item Part Number Description Print Cartridges 51649A 1 Color Inkjet Print Cartridge (Cyan, Magenta, and Yellow Inks) 51629A High Capacity Inkjet Print Cartridge (Black pigment) C1816A or 16A Photo Cartridge (Cyan, Magenta and Yellow dyes, and Black pigment) HP [...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r i n t C a r t r i d g e S p e c i f i c a t i o n s Print Cartridge Specifications Specification Hewlett-Packard Print Cartridges Type Plain paper drop-on-demand Thermal InkJet printing Ink Base 51629A (Black) 51649A (Color) C1816A or 16A (Photo) Pigment Based Ink Dye Based Ink Dye Based Ink[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s T h e r m a l I n k j e t T e c h n o l o g y Thermal Inkjet Technology The HP DeskJet printer family uses Thermal InkJet II (TIJ II) technology. This technology centers on a disposable print cartridge which propels ink out of 48 nozzles. The basic principle of TIJ II is to apply heat to a tiny [...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r i n t C a r t r i d g e S a f e t y Print Cartridge Safety If ink is accidentally ingested, contact the HP Health Line 1 (800) 457-4209 in North America. From all other international locations the HP Health Line can be reached by calling 1 (503) 494-7199. For health related issues, this line[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s M a i n t a i n i n g P r i n t C a r t r i d g e s Maintaining Print Cartridges The printer automatically performs operations of spitting, wiping, and capping of the print cartridge nozzles to maintain optimum print quality. These operations occur transparently to the user. Proper use and handl[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s M a i n t a i n i n g P r i n t C a r t r i d g e s Modifying or Refilling Print Cartridges See “Print Cartridge Information/General/Refilling Policy.”[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s I d e n t i f y i n g t h e E x p i r a t i o n D a t e Identifying the Expiration Date Print quality problems may be caused by print cartridges that have passed their expiration date. The print cartridge expiration date is 18 months after the date of manufacture. Methods for Identifying Print C[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s I d e n t i f y i n g t h e E x p i r a t i o n D a t e Method 2 - Read the Code on the Print Cartridge 1. Determine the manufacturing date from the code printed on the print cartridge. 2. Replace the print cartridge if it is more than 18 months after the manufacturing date code. Color Print Car[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s I d e n t i f y i n g t h e E x p i r a t i o n D a t e Note Ink can evaporate through the nozzles, reducing the print cartridge life. Therefore, keep print cartridges in their sealed container or capped by the service station at the right end of the mechanism. Use a FIFO (First In, First Out) i[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s S h o r t P r i n t C a r t r i d g e L i f e Short Print Cartridge Life There are several causes for short print cartridge life. The information below shows the average life of a print cartridge and possible causes for a reduction to its life. Print Cartridge Life Specifications Print Cartridge[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s S h o r t P r i n t C a r t r i d g e L i f e Possible Causes for Short Print Cartridge Life (Cont.) Cause Reason Printer was unplugged with the print cartridge out of its home position A service station is located at the right end of the mechanism. This service station caps the print cartridge [...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r i n t C a r t r i d g e C l e a n i n g R o u t i n e Print Cartridge Cleaning Routine If rows of dots are missing on printouts, try cleaning the print cartridge by using the print cartridge cleaning routine in the printer. Refer to "Troubleshooting Information/Printer Diagnostic Inform[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s C l e a r i n g C l o g g e d N o z z l e s Clearing Clogged Nozzles If rows of dots are missing, the print cartridge contains ink, and print cartridge cleaning procedure did not solve the problem, the print cartridge may have clogged nozzles. Replace the print cartridge.[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r i n t o u t M i s s i n g D o t s Printout Missing Dots Horizontal rows of dots missing on printouts may be the result of a connection problem between the printer carriage contacts and the print cartridge contacts. For information about solving missing dot problems, refer to "Troublesho[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s P r i n t Q u a l i t y P r o b l e m s Print Quality Problems Refer to "Troubleshooting Information/Print Quality Problems/Misc. Print Quality Problems."[...]

Media Part Numbers The following are general guidelines for the selection and loading of paper and media in HP DeskJet and DeskWriter printers. For information about your specific printer, refer to “User’s Guide/Printable Area and Paper Handling.” HP Media Part Numbers Product Name Description Dimensions Package Size Part Number HP Premium In[...]

HP Media Part Numbers (Cont.) Product Name Description Dimensions Sheets per Pack Part Number HP Bright White InkJet Paper U.S. Letter/A-size treated paper great for two-sided printing 216 x 279 mm (8.5 x 11 in) 500 sheets C1824A HP Bright White InkJet Paper European/A4-size treated paper great for two-sided printing 210 x 297 mm 50 0 sheets C1825A[...]

Selecting Paper Tips Tips for Selecting and Using Paper For paper handling and printable area specifications, refer to “Product Information/Specifications.” Always use paper that conforms to the product’s specifications. Refer to “Product Information/Specifications.” Most plain paper manufactured for photo-copying produces good results fo[...]

Tips for Selecting and Using Transparencies and other Media Always use transparencies, index cards, postcards, and other media that conform to the product’s Specifications. Refer to “Product Information/Specifications.” For best results when printing on transparencies, use HP Premium Transparency Film. Do not use paper that is damaged, curled[...]

Caution Failure to follow the suggestions below can permanently damage your printer. The following are guidelines when using labels in HP DeskJet printers: Use only Avery paper labels that are specifically designed for use with HP inkjet printers. These labels are less likely to peel when inside the printer. Do not use plastic or clear labels. Desk[...]

Tips for Selecting and Using Banner Paper For paper handling and printable area specifications, refer to “Product Information/Specifications.” Always use paper that conforms to the product’s specifications. Refer to “Product Information/Specifications.” Most 20 lb Z-fold banner-type paper will produce good results for your banner printing[...]

Tips for Selecting and Using HP Photo Paper with the HP Photo Cartridge Verify that the HP Photo Cartridge is intended for use in your printer. Refer to the “User’s Guide” for your printer. Remove the black print cartridge and replace it with the HP Photo Cartridge. Refer to the “User’s Guide” for your printer for instructions. Be certa[...]

Loading Paper Tips General Tips for Loading Media Effectively To obtain the best print quality and avoid getting media jammed in the paper feed rollers, always use paper and other media that conform to the product’s specifications. Refer to “Product Information/Specifications.” Load only one media type at a time into the IN tray making sure t[...]

Determining the Print Side of Media Insert all paper, cards, envelopes, labels, transparencies and banner paper print-side down into the IN tray of the printer. Here are some tips for loading media print side down: For plain paper, load the side identified by the paper’s packaging as the printside face down. For letterhead paper, load the letterh[...]

Part Numbers Note These power modules are not compatible with the HP DeskJet 300 series printers. Power Module Part Numbers and General Information Power Module Plug Type Country or Region Region’s AC Voltage HP Part Number 216297 8 US Canada Latin America Brazil Ecuador Columbia Taiwan Saudi Arabia Mexico Japan 120 VAC 60 Hz 100 VAC 50/60 Hz 910[...]

Power Module Part Numbers and General Information (Cont.) Power Module Plug Type Country or Region Region’s AC Voltage HP Part Number 216298 1 (4.8 mm Plug) Korea 220 VAC 60 Hz 1 9100-5126 (C2182A) 2162979 United Kingdom Singapore Malaysia Asia-Pacific Middle East Hong Kong 240 VAC 50 Hz 220 VAC 50 Hz 9100-5131 (C2177A) 9100-5348 216298 1 (4 mm P[...]

Specifications Power Module Specifications Category Specification Input Voltage (Power Module Dependent) 100 VAC, 120 VAC, 220 VAC, 230 VAC, or 240 VAC ( ± 10%) Frequency 100 VAC 120 VAC 220 VAC 230 VAC 240 VAC 50/60 Hz ( ± 3 Hz) ± 60 Hz ( ± 3 Hz) 50 Hz ( ± 3 Hz) 50 Hz ( ± 3 Hz) 50 Hz ( ± 3 Hz)[...]

Troubleshooting Possible Causes of Printer Not Printing Power module plug may not be fully seated in the printer’s power socket. Power module may not be connected to a powered receptacle. Make sure any power strip switches are turned on. Also, try a different outlet. Power Module is not the correct device for the country or region’s power. Refe[...]

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s W a r r a n t y I n f o r m a t i o n Warranty Information The warranty for HP DeskJet/DeskWriter printers varies depending upon the product and the date and country of purchase. For products returned under warranty, Hewlett-Packard may use one of the following options: Repair the product [...]

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s W a r r a n t y I n f o r m a t i o n 2. HP’s limited warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any: a. Improper or inadequate maintenance; b. Software or interfacing not supplied by HP; c . Unauthorized modification or m[...]

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s W a r r a n t y I n f o r m a t i o n Limitations of Warranty 1. NEITHER HP NOR ANY OF ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO HP PRODUCTS. HP AND ITS THIRD PARTY SUPPLIERS SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OF M[...]

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s O b t a i n i n g P r i n t e r D r i v e r s Obtaining Printer Drivers Updates to the HP Printer Driver software occur periodically. New versions can be obtained from authorized Hewlett-Packard dealers or any of the sources listed below. 24-hour modem access HP BBS Library HP's elect[...]

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s O b t a i n i n g P r i n t e r D r i v e r s Internet Printer drivers and product support information can be obtained through the World-Wide Web as follows: URL ttp://www.hp.com/home.html or, www.hp.com/go/cposupport Updated Printer Drivers by Mail HP's Distribution Centers provide p[...]

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s U . S . S e r v i c e S u p p o r t C o n t r a c t s U.S. Service Support Contracts HP Express Exchange Service Hewlett-Packard offers an express exchange service to minimize product downtime. With HP Express Exchange Service, a replacement unit is available by 10:30 the next working day.[...]

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s N o n - U . S . S e r v i c e S u p p o r t C o n t r a c t s Non-U.S. Service Support Contracts HP SupportPack The HP SupportPack enhances the service offering during the warranty period by upgrading warranty repair service to a next day exchange service. This service enhancement provides[...]

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s R e t u r n i n g a P r i n t e r f o r S e r v i c e Returning a Printer for Service In the USA If a printer requires service, the customer can contact a service authorized reseller. The reseller should verify that the printer is in need of repair and contact the HP Corvallis Service Cent[...]

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s R e t u r n i n g a P r i n t e r f o r S e r v i c e Printer Return Instructions If the printer needs to be shipped, be sure it is packed in a protective carton. Hewlett-Packard recommends that the original shipping container be saved for this purpose. In-transit damage is not covered by [...]

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s R e t u r n i n g a P r i n t e r f o r S e r v i c e In the UK, France, Germany, Switzerland, Austria, Belgium, Norway, Sweden, Denmark, Finland, and the Netherlands If a printer fails during the warranty period, the customer should do the following: 1. Follow the troubleshooting procedur[...]

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s R e t u r n i n g a P r i n t e r f o r S e r v i c e Elsewhere in the World If a printer fails during or after the warranty period: 1 . Follow the troubleshooting procedures in this document or the printer user's guide. 2 . If the customer is unable to determine the cause of the fail[...]

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s Service and Support Resources HP Support Assistant (CD-ROM) HP Support Assistant is an on-line tool providing technical information on a variety of Hewlett-Packard computers and peripheral products. This information is contained on a CD-R[...]

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s For more information, call 1 (408) 553-7303. HP Distribution Center The HP Distribution Center has current printer drivers for Hewlett-Packard products. Call 1 (303) 339-7009 except Sundays. HP Customer Information Center The HP Customer [...]

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s Ordering Supplies Ordering Supplies Country Telephone Number Austria (1) 25000 536 Australia/New Zealand (03) 895-2895 Belgium/Luxembourg 02-778 34 00 Canada (Except Toronto) 1 (800) 387-3154 Canada (Toronto) (416) 671-8383 Community of I[...]

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s HP BBS Library The HP electronic bulletin board library service contains drivers and support information which can be downloaded to your PC via modem. HP BBS Library Country Number Baud Rate Austria + 43 (222) 251658 2400, 4800, 9600, 144[...]

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s HP FAXback on Demand - HP FIRST You can use this service to select documents, such as product descriptions and technical information, which are then faxed to you. To access this service, use the handset on your fax machine and dial the ap[...]

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s HP FIRST Telephone Numbers Country (Language) Telephone Number Austria (German) 0660-8128 Australia (English) 61-3-272 26 27 Denmark (Danish) 800-10453 Belgium (French) 0800 1 7043 Belgium (Dutch) 0800 1 1906 Europe (English) (31) 20 681 [...]

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s HP Forum on CompuServe The HP Systems Forum on CompuServe is an on-line service accessible via modem. This service provides information about Hewlett-Packard products, and allows you to communicate with other Hewlett-Packard users. You ca[...]

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s CompuServe Telephone Numbers by Country Table Local Call/ Country Free-Phone Number Direct Number Argentina 54 (1) 345-3871 Australia (008) 025240 61 (2) 410-4260 Canada 1 (800) 848-8199 1 (614) 529-1349 Chile 56 (2) 696-8807 France 36,63[...]

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s Hewlett-Packard Telephone Support Technical Phone Support for Customers The HP Customer Support Center provides free live technical assistance for peripherals during the hardware warranty of the product. If the product is still under warr[...]

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s S e r v i c e a n d S u p p o r t R e s o u r c e s Contacting Hewlett-Packard To contact Hewlett-Packard, check your local telephone directory for the HP Sales and Service Office near you. If you cannot find an HP office, contact one of the major HP Sales and Service Offices or one of the[...]

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k I n f o r m a t i o n Printer Repair Feedback Information Procedure for Providing Repair Feedback Information: 1. Make a copy of the HP DeskJet Printer Family Repair Sheet found on the following page. 2. Observe the problem with the printer. Verify[...]

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k I n f o r m a t i o n HP DeskJet Printer Family Customer Codes (Cont.) Customer Code Failure Keywords Failure Description MEDIA HANDLING CMM100 N o Media Pick-Up Paper/envelope/transparency not loading CMM105 Multiple Pick Several sheets/envelopes [...]

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k I n f o r m a t i o n HP DeskJet Printer Family Customer Codes (Cont.) Customer Code Failure Keywords Failure Description CARRIAGE PROBLEMS CCP100 Left-Side Collision Carriage slams to left side and stays there CCP105 Right-Side Collision Carriage [...]

H P D e s k J e t a n d D e s k W r i t e r P r i n t e r s P r i n t e r R e p a i r F e e d b a c k I n f o r m a t i o n HP Printer Repair Sheet Note To print this form, select “Print” under the “File” menu. Company Information Company name: __________________________________________ Address: _____________________________________________[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s M S W i n d o w s P r i n t i n g MS Windows Printing The HP DeskJet 690C series printer drivers are compatible with MS Windows 3.x, and MS Windows 95. Note Only a printer driver containing the designation “690C” should be used with HP DeskJet 690C series printers. Other HP DeskJet or DeskWr[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s M S W i n d o w s P r i n t i n g Opening the Printers Control Panel in MS Windows 3.x: 1. Double-click Main in the Program Manager. 2. Double-click Control Panel . 3. Double-click Printers . The default printer is listed in the text box at the top of the dialog box. To select a different defaul[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s M S W i n d o w s P r i n t i n g Printer Properties Dialog Box (MS Windows 95) Because you can connect your printer to any LPT: (parallel) port, it is important to make sure the proper port is selected. The steps below describe how to select or change a printer port from the control panels, MS [...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s M S W i n d o w s P r i n t e r S o f t w a r e MS Windows Printer Software The HP DeskJet 690C printer software for MS Windows includes: HP DeskJet 690C series printer driver HP DeskJet 690C Toolbox How do I? (on-screen procedures to help user’s use and maintain their printers) Troubleshootin[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s I n s t a l l i n g t h e P r i n t e r D r i v e r Installing the Printer Driver The minimum system requirements to run the HP Printing System for MS Windows are: MS Windows 3.x An 80386 processor 2 MB of RAM to print in black or 4 MB of RAM to print in color 10 MB free hard disk space Before i[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s A l i g n i n g t h e P r i n t C a r t r i d g e s Aligning the Print Cartridges After installing the software, the print cartridges need to be aligned before beginning any print jobs. You will also need to perform this procedure whenever you install a new print cartridge. Note You may skip the[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s A b o u t t h e P r i n t e r D r i v e r About the Printer Driver HP DeskJet 690C series printer drivers provide access to all the capabilities of the HP DeskJet 690C printer. The following options are available from the printer driver: Automatic or Manual printing Grayscale printing Best, Norm[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s U s i n g t h e P r i n t e r D r i v e r Using the Printer Driver Accessing HP’s print settings dialog box from MS Windows 3.x or MS Windows 95 applications (recommended): 1. Choose “ File, Print ” or “ File, Print Setup. ” This varies with the software program you are using. (For exa[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s U s i n g t h e P r i n t e r D r i v e r 4. Select Printer , then select Properties to reveal the HP DeskJet 690C Printer Properties dialog box. The dialog box has five tabs; General, Details, Setup, Paper, and Services which are described below. The General and Details tabs are provided by MS [...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s U s i n g t h e P r i n t e r D r i v e r General Property Page (MS Windows) General Property Page Options (MS Windows) Option Description Comment Allows you to include special printing instructions, etc. Next time you print the document, these instructions will be found in this box. Separator p[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s U s i n g t h e P r i n t e r D r i v e r Details Property Page (MS Windows) Details Property Page Options (MS Windows) Option Description Print to the following port: Provides options to add or delete printer ports. This selection also allows you to print to fax or file. Print using the followi[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s U s i n g t h e P r i n t e r D r i v e r Setup Property Page Setup Property Page Options Option Description ColorSmart (see ColorSmart: Automatic vs. Manual Printing below) Permits selection of Automatic or Manual screen-to-printer color mapping. Automatic (recommended) selects the best Halfton[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s U s i n g t h e P r i n t e r D r i v e r ColorSmart: Automatic vs. Manual Printing In most cases the best print output is obtained by choosing Automatic ColorSmart printing. In automatic mode, the printer driver analyzes each element in a document to provide the best color output. If the color [...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s U s i n g t h e P r i n t e r D r i v e r Grayscale Printing ColorSmart also allows printing color documents in monochrome with discernible shades of gray. Pages with grayscale images can be photocopied or faxed on a monochrome device and retain their full meaning and impact. Grayscale printing [...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s U s i n g t h e P r i n t e r D r i v e r Manual Grayscale Options Dialog Box[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s U s i n g t h e P r i n t e r D r i v e r Paper Property Page Paper Property Page Options Option Description Orientation Choose portrait or landscape. Paper Options Paper Size: Allows selection of numerious paper sizes. To use a paper size not listed, select Custom. Paper Type: Allows you to t e[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s U s i n g t h e P r i n t e r D r i v e r Paper Property Page Options (Cont.) Option Description Copies Allows selection of multiple copies. (Do not change this setting unless you want multiple copies all the time. Generally, specify the number of copies required from within your application.) D[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s U s i n g t h e P r i n t e r D r i v e r Banner Printing HP DeskJet 690C series printers can be set to print both cut-sheet and banner paper. Banner printing is supported for up to 20 sheets of letter- sized or A4 Z-fold paper. Banner Printing Procedure: 1. From the Paper Size menu, select Lett[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s U s i n g t h e P r i n t e r D r i v e r Two-Sided Printing (Manual Duplex) The printer driver can be set to print both sides of plain paper to economize and help conserve resources. Note Two-sided printing is available for all sizes of paper. However, you cannot use two-sided printing on envel[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s U s i n g t h e P r i n t e r D r i v e r Services Page Services Page Options Option Description Align the print cartridges Initializes the routine that aligns the print cartridges. Follow the on- screen instructions. Clean the print cartridges Initializes the routine that cleans the print cartr[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s O p t i m i z i n g P e r f o r m a n c e Optimizing Performance The print speed and overall performance of HP DeskJet 690C series printers can be affected by several things: The amount of RAM can determine how fast documents are sent to the printer. Increasing RAM can speed up this process as w[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s O p t i m i z i n g P e r f o r m a n c e Cleaning and Aligning Print Cartridges These functions are available from the Services Page (see above) and from within the HP DeskJet 690C Toolbox.[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s D O S P r i n t i n g DOS Printing Since DOS applications are developed independently under different standards, each DOS application requires its own printer driver. If there is no driver available for the HP DeskJet 690C series printer, use a driver for a different HP DeskJet printer. In some [...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s D O S P r i n t i n g HP DeskJet Control Panel for DOS The DeskJet Control Panel for DOS is software that replaces the front panel switches found on older printers. The HP Control Panel for DOS does not replace printer drivers; it must be used along with DOS software printer drivers. When there [...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s D O S P r i n t i n g To align the print cartridges from the Control Panel for DOS: 1 . Type DJCP at the DOS prompt to open the stand-alone DOS Control Panel. 2 . Select Align Print Cartridges and follow the on-screen instructions. Two Ways to Use the HP DeskJet Control Panel for DOS The DOS Con[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s D O S P r i n t i n g To set up the Control Panel for DOS as a memory resident application: 1 . Type DJCP at the DOS prompt to open the stand-alone DOS Control Panel. 2. Select More Settings . 3. Select Memory Resident Functions . 4. Select Make Memory Resident . 5 . Select Done and reboot the c[...]

H P D e s k J e t 6 9 0 C S e r i e s P r i n t e r s O S / 2 OS/2 Although no OS/2 specific printer driver is available for the HP DeskJet 690C series printers, the MS Windows printer driver can be accessed through OS/2 by using MS Windows in OS/2.[...]

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T h e P r i n t i n g S y s t e m The Printing System Printing systems contain hardware and software components which must work together properly before printing can take place. The printer driver provides the interface between the software applications that support printing, the computer’[...]

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g H i n t s Troubleshooting Hints The table below describes DeskJet and DeskWriter printing system problems along with their causes and solutions. Note To save time diagnosing printing system problems, the Possible Cause column in the table below is given with the[...]

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g H i n t s Printing System Problems, Causes and Solutions (Cont.) Problem Possible Cause Solution Printer does not print. (Cont.) (Power light is on, the Form Feed light is off) The wrong printer is selected (MS Windows) Open the Printers dialog box in the MS Win[...]

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g H i n t s Printing System Problems, Causes and Solutions (Cont.) Problem Possible Cause Solution The printer does not print. (All lights are blinking) The printer-to- computer connection failed. 1. Switch off the printer, disconnect the printer cable, switch the[...]

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g H i n t s Printing System Problems, Causes and Solutions (Cont.) Problem Possible Cause Solution The colors in the printout do not match the colors on the host computer’s monitor. The printer driver settings may not be correct for your monitor. Verify that you[...]

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g P r i n t e r T r o u b l e s h o o t i n g H i n t s Printer Troubleshooting Hints Troubleshooting Tools The following table lists the tools needed for general printer maintenance. Recommended Troubleshooting Tools and Supplies Tool Purpose Tissue Print Cartridge Cleaning Operations. Lint -[...]

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g F l o w c h a r t s Troubleshooting Flowcharts Troubleshooting Flowcharts - Power-On Section R e tu rn f or s e rv i c e . See " CSP200" c us tomer c ode. See " EX " and " E Z" S ee " CSP 200" St ar t T ur n on the pr i nt[...]

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g F l o w c h a r t s Troubleshooting Flowcharts - Self-Test Section Run the pr i nti ng se lf - t est . Does the s el f- tes t matc h the ex ampl e i n P r i nter Diagnos ti c Infor mati on? No Yes Is the pr i nt qual i ty good? Yes See Print Q ual i ty P r obl e[...]

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g F l o w c h a r t s Troubleshooting Flowcharts - PC Connect Section No Yes No No No Yes Yes Yes F r om t he Sel f - T es t S e ctio n C an s tandar d ASCII text be p r i nte d ( di r , e d i t) ? Pr i nt ASCII text? Re t u rn f o r s e rv ic e . S e e “ C KK10[...]

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g T r o u b l e s h o o t i n g F l o w c h a r t s Troubleshooting Flowcharts - Macintosh Connect Section M a c i nt o s h C o nne c t S e c t i o n F r om t he Sel f - T es t S e ctio n Pr i nts fr om a M ac i ntos h C om put er ? Yes Pr i nt ok ? Re t u rn f o r S e rv ic e . S e e “ C KK[...]

P r i n t i n g S y s t e m T r o u b l e s h o o t i n g M a c I n t o s h T r o u b l e s h o o t i n g MacIntosh Troubleshooting Note HP periodically provides updates of the printer software. These updates may include enhancements that improve printer performance. Problems and Solutions Problem Solution Printer won’t print Open the Chooser and[...]

P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k J e t P r i n t e r s HP DeskJet Printers Cable and Connector Information Recommended Interface Cables Host Interface HP Cable Part Number Cable Length Cable Connectors HP IEEE-1284 Compliant Cable C2950A 2 Meters DB-25 Male to 36-Pin Centronics Male HP IEEE-1284 Compliant Cable C295[...]

P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k J e t P r i n t e r s IEEE-1284 Interface Connector 1 2 3 4 5 6 7 8 9 10 11 12 13 18 17 16 15 14 25 24 23 22 21 20 19 26 27 28 29 30 31 32 33 34 35 36 2162989 IEEE-1284 Interface Port (DOS/MS Windows) Pin Number Source Compatibilit y Mode Nibble Mode ECP Mode 1 Host nStrobe HostClk H[...]

P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k J e t P r i n t e r s IEEE-1284 Interface Port (DOS/MS Windows) (Cont.) Pin Number Source Compatibility Mode Nibble Mode ECP Mode 16 Logic Gnd 17 Chassis Gnd 18 Peripheral Peripheral Logic High 19 Signal Ground (nStrobe) 20 Signal Ground (Data 1) 21 Signal Ground (Data 2) 22 Signal G[...]

P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k J e t P r i n t e r s DOS I/O Interface Description The IEEE-1284 standard defines a signaling method for bi-directional parallel communications between hosts and printers or other peripheral devices. This standard provides improved performance and bi-directional (two-way) communicat[...]

P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k J e t P r i n t e r s Nibble Mode Nibble mode is a unidirectional mode of operation in which data moves from the printer to the host computer. HP DeskJet printers and most computer hosts can operate in nibble mode. Hosts can switch back and forth between compatibility and nibble mode[...]

P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k W r i t e r P r i n t e r s HP DeskWriter Printers Cable and Connector Information Recommended Interface Cables Cable Type HP Cable Part Number Apple Cable Part Number AppleTalk Network 92215N M2068 RS-422-A High-Speed Clocked Serial 92215S M0197 Interface Specifications HP DeskWrite[...]

P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k W r i t e r P r i n t e r s RS-422 Interface Connector (8-pin Mini-DIN) RS-422 Interface Port (AppleTalk) Pin Number Interface Pin Name Interface Pine Description 1 DTR Data Terminal Ready Output Handshake 2 N C No Connection in Printer (Do not connect to ground or any other pin) 3 T[...]

P r i n t e r I n t e r f a c e I n f o r m a t i o n H P D e s k W r i t e r P r i n t e r s Mac I/O Description HP DeskWriter printers detect and monitor which interface mode (serial or LocalTalk) is present, and automatically switch to the appropriate protocol. The printers determine if they are connected to a LocalTalk node by detecting the pre[...]