HP (Hewlett-Packard) C4600 manual

HP Photosmart C4600 series[...]

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Contents 1 HP Photosmart C4 600 series Help .......................... ...................................... ..........................3 2 Get to know the HP Photosma rt Printer parts.................................. .............................. ......................................... ......... ........ ......5 Control panel features.........[...]

2 Contents[...]

1 HP Photosmart C4600 series Help For information abou t the HP Photosmart, se e: •“ Get to know the HP Photosmart” on pa ge 5 •“ Print” on page 1 3 •“ Scan” on page 27 •“ Copy” on pag e 31 •“ Reprint pho tos” on page 35 •“ Save photos” on page 37 •“ Work with cartrid ges” on page 39 •“ Technical i nfor[...]

Chapter 1 4 HP Photosmart C4600 series Help HP Photosmart C4600 series Help[...]

2 Get to know the HP Photosmart • Printer parts • Control pane l features Printer parts Figure 2-1 Printer parts 1 Color graphics display (also referred to as the d isplay) 2 Control panel 3 On button 4 Photo ligh t 5 Memory card slot for Me mory Stick cards 6 Memory card slot for Secure Digital and xD cards 7 Paper tray 8 Paper tray extender ([...]

Control panel features Figure 2-2 Control panel featur es Co py Photo Scan 2. 1 Back : Returns to the previous scr een. 2 Cancel : Stops the current operation, restores d efault settings, and clears the current photo selection. 3 OK : Selects a menu setting, value, or photo. 4 Scan : From the Home screen, op ens the Scan Menu . When viewing screens[...]

3 Paper basics You can load many differe nt types and sizes of p aper in the HP Phot osmart, including letter or A4 pa per, photo pap er, transparencies, and envelopes. By default, the HP Pho tosmart is set to detect t he size and type of pape r you load in the input tray autom atically and then adjust it s settings to gene rate the highest qualit [...]

HP Photo Value Pack HP Photo Value Packs convenie ntly package origin al HP cartridges and HP Advanced Photo Paper to save you ti me and take the guesswork out of pri nting affordable professional ph otos with your HP Photosmart. Origin al HP inks and HP Advanced Photo Paper have been d esigned to work tog ether so your photos are l ong lasting and[...]

HP Printing Paper HP Printing Paper is a high-qua lity multifunction pape r. It produces docu ments that look and feel more substant ial than documen ts printed on sta ndard multipurpose or copy paper. It features ColorLok Te chnology for less smearing, bold er blacks, and vivid colors. It is acid-free for long er lasting document s. HP Office Pape[...]

NOTE: At this ti me, some por tions of the HP Web site ar e availabl e in Engli sh only. Load media ▲ Do one of t he following: Load small-si ze paper a . Lower paper tray. ❑ Slide paper-width gu ide outwards. b . Load paper. ❑ Insert stack of ph oto paper into paper tra y with short edge forwa rd and print side down. Chapter 3 10 Paper basic[...]

❑ Slide stack of paper forw ard until it stops. NOTE: If the phot o paper you are using has p erforated tabs , load photo paper so that tabs are closest to you. ❑ Slide paper-width g uide inward until it sto ps at edge of paper. Load full-size pa per a . Lower paper tray. ❑ Slide paper-widt h guide outw ards. b . Load paper. ❑ Insert stack [...]

❑ Slide stack of paper f orward until it st ops. ❑ Slide paper-wi dth guide inward unt il it stops at edge of pa per. Related topics “ Information o n paper” on page 12 Information on paper The HP Photosmart is designed to work well with m ost paper types. Te st a variety of paper types before buying a large quant ity. Find a paper type tha[...]

4P r i n t “ Print documents” on page 13 “ Print photos” on page 14 “ Print envelopes” on pa ge 21 “ Print on specialty media” on page 21 “ Print a Web page” on pa ge 22 Related topics •“ Load medi a” on page 10 •“ Recommended p apers for photo p rinting” on page 7 •“ Recommended p apers for printin g” on page [...]

5. Select the appropriate options for your pri nt job by usi ng the features av ailable in th e Advanced , Printing Shortcuts , Features , and Color tabs. TIP: You can easily sel ect the appropri ate options for your print job by choosing one of the predefi ned print tasks on the Printing Shortcuts tab. Click a type of print task in the Printing Sh[...]

6. Click the Features tab. 7. In the Size list, cl ick the size of photo paper l oaded in the input t ray. If a borderless image can be printed on the speci fied size, the Borderless printi ng check box is enable d. 8. In the Paper Type drop-down list, click More , and then select the app ropriate paper type. NOTE: You cannot print a bord erless im[...]

8. In the Basic Options area, select a high print qualit y, such as Best , from the Print Quality d rop-down list. NOTE: To achieve the highe st dpi resolution, you can use the Maxi mum dpi setting with support ed types of photo pa per. If Maximum dpi is not liste d in the Print quality drop -down list, you can en able it from th e Advanced tab. Fo[...]

Print photos fr om a memory card ▲ Do one of the fo llowing: Print pho to on small-s ize paper a . Load paper. ❑ Load up to 10 x 15 cm (4 x 6 inch) photo paper in pape r tray. b . Select project type. ❑ Press button next to Photo on Home screen. ❑ Press button next to Memory Card Print . c . Insert memory. 1 Memory Stick, Memory Stick Pro, [...]

d . Select photo. ❑ Press button next to Select . ❑ Press same button to i ncrease number of copies. ❑ Press OK . e . Print photo. ❑ Press OK . Print photo on full-size paper a . Load paper. ❑ Load full-siz e photo paper i n paper tray. b . Select pr oject type. ❑ Press the button next to Photo on Home screen. ❑ Press the button next [...]

c . Insert memory. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo ( adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adap ter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC; adapter required), Secure Digital (SD)[...]

Print passport photos a . Load paper. ❑ Load full-siz e photo paper i n paper tray. b . Select pr oject type. ❑ Press button next to Photo on Home scree n. ❑ Press button next to Passport Photo Print . c . Insert memory. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo ( adapter optio[...]

❑ Press OK . ❑ Press button next to 2 x 2 inches to select paper size. e . Print photo. ❑ Press OK . Related topics •“ Recommended p apers for photo p rinting” on page 7 •“ Stop the current job” on page 121 Print envelopes With the HP Photosm art, you can print on a sin gle envelope, a group of envelopes, or label sheets de signed[...]

4. Click the Features tab. 5. In the Paper Type drop -down list, click More , and then select HP I ron-on Transfer from the list. 6. If the selected size is not what you want, click an appropriate size in t he Size list. 7. Click the Advan ced tab. 8. In the Features area, select the Mirror Image check box. 9. Click OK , and then click Print or OK [...]

Internet Explo rer. For more informat ion about HP Smart We b Printing , see the help file provided with it. To print a W eb page 1. Make sure you have pa per loaded in the main input tray. 2. On the File menu in your Web browser, cl ick Print . The Print dialog box appea rs. 3. Make sure the product is the selected printer. 4. If your Web browser [...]

9. In the Print Quality drop-down list, click Maximum dpi . NOTE: To find out what dpi t he product will pri nt based on the paper typ e and print quali ty settings you selected, click Resolution . 10. Select any other print settings that you want, and th en click OK . Related topics “ View the prin t resolution” on page 24 View the print resol[...]

• Fast/Economical Prin ting : Produce draft-quality print outs quickly. • Presentation Printing : Print high-qu ality documents, includi ng letters and transparenci es. • Two-sided (Dupl ex) Printing : Print tw o-sided pages w ith the HP Photosma rt manually. To create a pr inting shortcut 1. On the File menu in your software app lication, cl[...]

Chapter 4 26 Print Print[...]

5 Scan •“ Scan to a computer” on page 27 •“ Scan to a memory card” on page 28 •“ Scan and reprint photos” on page 35 Scan to a computer To scan to a computer 1. Load origi nal. a . Lift lid on product. b . Load original p rint side down on right front corner of glass. Scan 27 Scan[...]

c .C l o s e l i d . 2. Connect to com puter. 3. Start scan. a . Press button next to Scan . b . Press button next to Scan to P C . Related topics “ Stop the current jo b” on page 121 Scan to a memory card To save a scan to a me mory card 1. Load original. a . Lift lid on p roduct. b . Load original prin t side down on right f ront corner of gl[...]

c .C l o s e l i d . 2. Select Scan . a . Press button next to Scan . b . Press button next to Scan to Memory Card . 3. Insert memory. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stic k Magic Gate, Memory Stick Duo or Pro Duo (adapter opt ional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adap ter required)[...]

Chapter 5 30 Scan Scan[...]

6C o p y •“ Copy text or mixed documents” on page 31 •“ Copy photos (reprin t)” on page 35 Copy text or mixed documents Copy text or mi xed documents ▲ Do one of the fo llowing: Black and Whi te copy a . Load paper. ❑ Load full-size pape r in paper tray. b . Load orig inal. ❑ Lift lid on pro duct. Copy 31 Copy[...]

❑ Load original prin t side down on righ t front corner of glass. ❑ Close lid. c .S e l e c t Copy . ❑ Press button next to Copy . ❑ Press button next to Black Copy . ❑ Press button next to Actual Size . ❑ Press button next to Copies to increase number o f copies to two. d . Start copy . ❑ Press OK . Chapter 6 32 Copy Copy[...]

Color copy a . Load paper. ❑ Load full-size pape r in paper tray. b . Load orig inal. ❑ Lift lid on pro duct. ❑ Load original p rint side down on right front corner of gla ss. ❑ Close lid. c . Select Copy . ❑ Press button next to Copy . ❑ Press button next to Color Copy . Copy text or mixed documents 33 Copy[...]

❑ Press button next to Actual Size . ❑ Press button next to Copies to increase number o f copies to two. d . Start copy . ❑ Press OK . Related topics •“ Change the copy setti ngs” on page 34 •“ Stop the current jo b” on page 121 Change the copy settings To set the paper size from the control panel 1. Press the button next to Copy [...]

7 Reprint photos To reprint an original p hoto 1. Load paper. ▲ Load up to 13 x 18 cm (5 x 7 inch) photo p aper in paper tray. 2. Select project type. a . Press button next to Photo on Home screen. b . Press button next to Photo Original Reprint . c . Press OK . 3. Load origi nal. a . Lift lid on product. Reprint photos 35 Reprint photos[...]

b . Load original prin t side down on right f ront corner of glass. c .C l o s e l i d . 4. Reprint photo . a .P r e s s OK . b .P r e s s Prints to increase number of copies to two. c .P r e s s OK . Related topics “ Stop the current jo b” on page 121 Chapter 7 36 Reprint photos Reprint phot os[...]

8 Save photos You can use the HP Photosm art Software installe d on your computer to transfer photos from a memory card to your compute r’s hard drive for advanced ph oto editing, shari ng photos online, and printing from your computer. Before transferring photos to your computer, you need to remove the memory ca rd from your digita l camera and [...]

Chapter 8 38 Save photos Save photos[...]

9 Work with cartridges • Check the es timated in k levels • Replace the cart ridges • Order ink supplies • Cartridge warranty information Check the estimated ink levels You can easily check the ink su pply level to determine how soon you might ne ed to replace a cartridge. The ink supply level show s an estimate of the amount of ink re main[...]

Replace the cartridges To replac e the cartridge s 1. Check that power is on. 2. Remove cartridge. a . Open cartridge access door. Wait for print carriage to move to center of the produ ct. b . Lightly press dow n on the cartridge to re lease it, then remo ve it from slot . 1 Cartridge slot for tri-color cartrid ge 2 Cartridge slot for black cartri[...]

3. Insert new cartridge. a . Remove cartri dge from packaging. b . Remove plast ic tape by using the pink pu ll tab. c . Line up colored shaped icons, th en slide cartridge into slot until it clicks into place. d . Close cartridge do or. 4. Align cartridges. a . When prompted, press OK to print a cartridge al ignment page. b . Load page print side [...]

Related topics •“ Order ink supplies” on page 42 •“ Ink-backup mode ” on page 42 Order ink supplies To learn which H P supplies w ork with your product , order supplies onlin e, or create a printable sho pping list, open HP So lution Center, and select the onlin e shopping featu re. Cartridge informat ion and links to o nline shopping a[...]

Exit ink-backup mode Install two print cart ridges in the HP Photosmart to exit ink-backup mod e. For information a bout installing a pr int cartridge, see “ Replace the cartri dges” on page 40 . Cartridge warranty i nformation The HP cartridge warranty is applicabl e when the product is use d in its designate d HP printing device. This w arran[...]

Chapter 9 44 Work with cartridges Work with cartridges[...]

10 Solve a problem This section contai ns the following topi cs: • HP support • Uninstall and re install the software • Setup troubleshooti ng • Print quality trouble shooting • Print troubleshoo ting • Memory card troubleshooti ng • Copy troub leshootin g • Scan troubleshoot ing • Errors HP support • Support process • HP supp[...]

Phone support period One year of phone support is avail able in No rt h America, Asia Pacific, and La tin America (including Mexico). To determine the durat ion of phone su pport in Europe, the Middle East, and Africa, go to www.hp.com/ support . Standard phone company charges a pply. Placing a call Call HP support while yo u are in front of the co[...]

For the mo st current HP list of telep hone supp or t numbers and call co sts information, see www.hp.com/support . $IULFD(Q JOLVKVSHD NLQJ   $IULTXHIUDQFRSKRQH     ﺮﺋﺍﺰﺠﻟﺍ $UJHQWLQD%XHQRV?[...]

After the phone sup port period After the phone support period, help is available from HP at an addit ional cost. Help may also be available at the HP online support Web site: www.hp.com/support . Contact your HP dealer or cal l the support pho ne number fo r your country/region to learn more abo ut support options. Additional warranty options Exte[...]

When the softwar e installati on is complete, the HP Digital Ima ging Monito r icon app ears in the Windows system tray. To verify that th e software is pro perly installed, double-click the HP Solution Center icon on the desktop. If th e HP Solution Cen ter shows the essentia l icons ( Scan Picture and Scan Docume nt ), the software ha s been prop[...]

• A red X appears on the USB co nnect prompt • The registration scre en does not appear The product w ill not turn on Try the followi ng solutions if the re are no light indicat ions, no noise, and no movement from the product w hen you turn it on. • Solution 1: Make sure you use the power cord that came wit h the product • Solution 2: Re s[...]

Solution 2: Re set the product Solution: Turn off the produ ct, and then unplug t he power cord. Plug the po wer cord back in, and then press the On button to turn on the product. Cause: The product expe rienced an error. If this did not solve the issue, try the n ext solution. Solution 3: Pres s the On button more slowly Solution: The product migh[...]

I connected the USB c able, but I am h aving problems u sing the produ ct with my computer Solution: You must first instal l the software th at came with the product before connecting the U SB cable. During installation, d o not plug in th e USB cable until prompted by th e onscreen instructions. Once you have installed the software, conn ecting yo[...]

• Make sure that the print queue is not paused. If it i s, choose the ap propriate settin g to resume printing. Fo r more information abou t accessing the prin t queue, see the documentation that came with the operatin g system installed on your computer. • Check the USB cable. If you are using an older cab le, it might not be worki ng properly[...]

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing ha ppens Solution: If the i nstallation does not run automatically, you can start it manu ally. To start the install ation from a Window s computer 1. On the Windows taskbar, click Start . 2. Depending on your operating syst em, do one of the following: • In Window s Vista: In St[...]

c . Remove all the item s that are related to the HP Photosmart Sof tware. CAUTION: If the computer is manufact ured by HP or Compaq, do not remove any applicat ions other th an those list ed below. • HP Imagin g device function s • HP Document Viewe r • HP Photosmart Essential • HP Image Zon e • HP Photo and i maging gallery • HP Photo[...]

h . Click Apply , and then click Close . NOTE: If you receive a me ssage stating Access is d enied while making changes, clic k OK and continue. The message wil l not prevent you fr om making the changes. i . Click Restart to apply the changes to the computer during the next resta rt. After the computer restarts, the You’ve used system co nfigura[...]

A red X appears on the USB con nect prompt Solution: Check that the product is turned on, and then try th e USB connection again. To retry the USB connection 1. Verify that the USB cable is set up p roperly as follows: • Unplug the USB cabl e and plug it in ag ain or try plugging the U SB cable into a different U SB port. • Do not attach the U [...]

Print quality troubleshooting Use this section to solve these p rint quality pro blems: • Wrong, inaccurate, or bleed ing colors • Ink is not fi lling th e text or gra phics comple tely • The printou t has a horizontal band of distortion n ear the bottom of a borderless print • Printouts have horizontal s treaks or lines • Printouts are f[...]

If this did not solve the issue, try the n ext solution. Solution 2: Make sure p aper is loaded co rrectly in the i nput tray Solution: Make sure the paper is load ed correctly and th at it is not w rinkled or too thick. • Load paper with the sid e you want to print on facing down. For exam ple, if you are loading glossy photo paper , load the pa[...]

If you are satisfi ed with the prin t quality, continue pri nting in ink-back up mode. Or, replace the mi ssing print cartridg e. For more information, see: •“ Ink-backup mode ” on page 42 •“ Replace the cartridges” on page 40 Cause: A print cartridge was missing and the product w as printing in ink-backup mode. If this did not so lve t[...]

self-test report shows a pro blem, clean the print cart ridges. If the proble m persists, you might need to replace the prin t cartridges. For more information, see: “ Check the estim ated ink leve ls” on page 39 Cause: The print cartridges needed to b e cleaned or there was insufficie nt ink. Ink is not filling th e text or graphics complete l[...]

For more information, see: •“ Recommended pap ers for printing” on pag e 8 •“ Information o n paper” on page 12 Cause: The wrong kind of paper w as loaded in the inpu t tray. If this did not so lve the issue, try th e next solution . Solution 3: Make sure you are using genuin e HP print cartri dges Solution: Check to see if your print c[...]

NOTE: During ink-backup mode , the product can onl y print jobs from the computer. You cannot initiate a print job from the cont rol panel (such as print ing a photo from a memory ca rd). Check to see if your print cart ridge is still unde r warranty and end of warranty date has not been rea ched. • If the end of warranty date has been rea ched, [...]

NOTE: For maximum dpi resoluti on, go to the Ad vanced tab, an d then select Enabled from the Maximum dpi drop-down list. For more information, see: “ Print using Maximum dpi” on page 23 Cause: The print quality setting wa s set too low. If this did not so lve the issue, try th e next solution . Solution 3: Rotate the image Solution: If the pro[...]

Cause: The print qu ality setting wa s set too low. If this did not solve the issue, try the n ext solution. Solution 3: If the print car tridge was dr opped, wait for it to rec over Solution: Allow 30 minu tes for the pr int cartridge to recover. Cause: A tri-color o r photo print ca rtridge was jarred or handled roug hly during installation . If [...]

Check to see if your pri nt cartridge is still unde r warranty and end of w arranty date has not been reached. • If the end of w arranty date has been reache d, purchase a new print cartridge. • If the end of warrant y date has not bee n reached, contact HP sup port. Go to www.hp.com/support . If prompted, choose your cou ntry/region, and then [...]

For more information, see: •“ Recommended p apers for printi ng” on page 8 •“ Information o n paper” on page 12 Cause: The wrong kind of paper was lo aded in the input tray. If this did not solve the issue, try the n ext solution. Solution 3: If you ar e making a cop y, place a p rotective sheet on the glass Solution: If you are making [...]

4. Click the Device Serv ices tab. 5. Click Clean the Print Cartri dges . 6. Follow the pr ompts until you are satisfied with t he quality of the output, a nd then click Done . 7. Follow the pr ompts until you are satisfied with t he quality of the output, a nd then click Done . There are three stages of cle aning. Each stage lasts from one to two [...]

Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type sett ing to ma ke sure it m atches the ty pe of paper l oaded in the input t ray. • Check the qu ality setting. Use a higher qu ality setting to i ncrease the amount of ink used fo r printing. For more information, see: “ Print using Maximum dpi”[...]

NOTE: There is no problem w ith the ink supplies an d replacing t he print cartridges is un necessary. For more information, see: •“ Recommended pap ers for printing” on pag e 8 •“ Information o n paper” on page 12 Cause: The wrong kind of paper w as loaded in the inpu t tray. Printouts are slanted o r skewed Try the followi ng solution[...]

Ink streaks on the back of the paper Try the following sol utions if there is sme ared ink on the back of you r printout. • Solution 1: Print o n a page of plain p aper • Solution 2: W ait while the ink dries Solution 1: Print o n a page of plain paper Solution: Print one or several pag es of plain paper to so ak up any excess ink in the produc[...]

Some software applications of fer custom fonts t hat have jagged edges when enlarg ed or printed . Also, i f you want to print b itmapped text, it might have jagged edges wh en enlarged or printed. If this did not so lve the issue, try th e next solution . Solution 2: Align th e print cartridges Solution: Align t he print cartridges. To align the p[...]

Print troubleshooting Use this section to so lve these printing problems: • Envelopes prin t incorrectly • The product prints meaning less characters • The pages in my documen t came out in the w rong order • The margins are not printing as expe cted • A blank page came o ut while printi ng Envelopes pri nt incorrectly Try the following s[...]

Solution 3: Tuck the flaps to a void paper jams Solution: To avoid paper j ams, tuck the flaps insid e the envelopes. Cause: The flaps might get ca ught in the ro llers. The product prints meaningless characters Try the following so lutions to resolve the issue. Solutions are l isted in order, with the most likely solution f irst. If the first so l[...]

Solution 1: C heck the pr inter marg ins Solution: Check the prin ter margins. Make sure the margin set tings for the docume nt do not exceed the print able area of the product. To check your marg in settings 1. Preview your print job b efore sendin g it to the prod uct. In most software ap plications, click the File menu, and then click Print Prev[...]

Make sure that you rem ove all paper fr om the input t ray before l oading the envelopes. Cause: A stack of enve lopes was loaded incorrectly. A blank page came out wh ile printing Try the following so lutions to resolve the issue. Solutions are l isted in order, with the most likely solution f irst. If the first so lution does not solve th e probl[...]

covering the ink nozzles, care fully remove the tape from the print cartridges. D o not touch the ink nozzles o r the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: The protect ive plastic tape was onl y partially removed f rom the print cartri[...]

The On button is blinking Try the following so lutions to resolve the issue. Solutions are l isted in order, with the most likely solution f irst. If the first so lution does not solve th e problem, conti nue trying the remaining soluti ons until the issue is resolved. • Solution 1 : Remove and re insert the me mory card • Solution 2: Re move t[...]

Solution 2: Insert the memo ry card fully into the app ropriate slot on the product Solution: Make sure you fully insert the me mory card into the appropriate sl ot on the product. If the memory ca rd is not inserted properly, the pro duct will not respo nd and the green Photo light (near the m emory card slots) w ill blink rapi dly. After the mem [...]

Solution 1: Install the product so ftware Solution: Install the product s oftware tha t came with the prod uct. If it is installed , restar t your co mpute r. To install the product software 1. Insert the product CD- ROM into your computer’s CD -ROM drive and then start the Setup program. 2. When prompted, click Install More Softwa re to in stall[...]

For more information o n setting up the product and connecting it to you r computer, see the Setup Guide t hat came with the product. Cause: The product was not properly conne cted to the computer. Copy troubleshooting Use this section to so lve these copy prob lems: • Nothing ha ppens wh en I try to co py • Parts of the orig inal do not appear[...]

Solution 2: Place the o riginal correctl y on the glass Solution: Load the orig inal print side dow n on the right fron t corner of the gl ass as shown below. Cause: The ori ginal was plac ed incorrectly on the glass. If this did not so lve the issue, try th e next solution . Solution 3: Wait unti l the product completes the current operation Solut[...]

Parts of the original do not a ppear or are cut off Solution: Load the origina l print side down on the ri ght front corner o f the glass as shown below. Cause: The original was placed incorrectly on the glass. Resize to Fit is no t working as expe cted Try the following sol utions to resolve th e issue. Solutions are listed in order, wi th the mos[...]

Solution 2: Place the o riginal correctl y on the glass Solution: Load the orig inal print side dow n on the right fron t corner of the gl ass as shown below. To copy a photo, positio n the photo on the glass so that the long edge of the photo is alo ng the front edge of t he glass. Cause: The ori ginal was plac ed incorrectly on the glass. If this[...]

Cause: The original was placed incorrectly on the glass. Scan troubleshooting Use this section to so lve these scan prob lems: • Scanned imag e is blank • Scanned image i s incorrectl y cropped • Scanned image h as incorrect page l ayout • Scanned image shows dot ted lines instead of text • Text format is incorrect • Text is incorrect o[...]

Cause: If you used the Text image type to scan text t hat you planned to edi t, the scanner mig ht not have re cognized colo r text. The Text image type scans at 300 x 300 dpi, in b lack and white. If you scanned an original that has graphics or a rtwork surrounding th e text, the scanner mig ht not have recognized the text. Text format is incor re[...]

NOTE: If you are us ing HP Photosma rt Essential, the Op tical Characte r Recognition (OCR ) software might n ot be installed on your com puter. To insta ll the OCR software, you must re-ins ert the soft ware disk and select OCR under the Custom installation option s. Cause: The scan docum ent settings were n ot set to the correct optical character[...]

Firmware revisio n mismatch Solution: Contac t HP support for service. Go to: www.hp.com/support . If prompted, choose yo ur country/region, and the n click Contact HP for information on callin g for te chnical support. Cause: The rev ision number of the product firmware did not matc h the revision number of the softw are. Memory is full Solution: [...]

Cause: The HP Ph otosmart Software w as not installed. If this did not solve the issue, try the n ext solution. Solution 2: Turn on the pro duct Solution: Turn on the product. Cause: The product was turned off. If this did not solve the issue, try the n ext solution. Solution 3: Tur n on the computer Solution: Turn on the compute r Cause: The compu[...]

File messages The following i s a list of file-rela ted error messages: • Error reading or writing the file • Unreadable file s. NN files could not be read • Photos not found • File not found • Invalid fil e name • Supported file t ypes for the product • File corrupted Error rea ding or writing the file Solution: Check to see if you h[...]

File not found Solution: Close some appli cations and try th e task again. Cause: There w as not enough avail able memory on your com puter to creat e a print preview file . Invalid file name Solution: Make sure that you are not u sing any invalid symbols in the f ile name. Cause: The file name you entered was i nvalid. Supported file types for the[...]

General u ser messages The following i s a list of messages related t o common user errors: • Cannot crop • Borderless printing error • Memo ry card error • Out of disk space • Card access error • Use only one card at a time • Card is inserted incorrectly • Card is damaged • Card is not fully inserte d Cannot crop Try the followin[...]

Cause: The product was in ink-backup mode with only the bla ck print cartridge installed, and a borderless prin t job was ini tiated. Memory card error Try the following sol utions to resolve th e issue. Solutions are listed in order, wi th the most likely solution first. If the first solut ion does not solve the proble m, continue tryi ng the rema[...]

If this did not so lve the issue, try th e next solution . Solution 2: Push the memory c ard all the way forwa rd Solution: Remove the memory card and reinsert it in the memory card slo t until it stops. Cause: You had not fully inserted the memory card. Use only one card at a time Solution: You can insert only on e memory card at a time. If more t[...]

Card is not fully inserted Solution: Make sure you fully insert the me mory card into the appropriate sl ot on the product. If the memory ca rd is not inserted properly, the pro duct will not respo nd and the green Photo light (near the m emory card slots) w ill blink rapi dly. After the mem ory card has been inserted properly, the Photo light will[...]

Cause: The last time the product w as used, it was not turned of f properly. The product can be da maged if it is t urned off by turnin g off the swit ch on a power st rip or by using a wall switch. Print cartrid ge messages The following i s a list of print cartridg e error messages: • Low on ink • Need align ment or alignme nt failed • Prin[...]

Solution 1: Inc orrect t ype of pa per is loaded in the input tray Solution: If you have colored pa per loaded in the input tray when you align t he print cartridges, the ali gnment fails. Load unused plain w hite letter or A4 p aper into the input tray, and th en try the alignm ent again. If th e alignment fails ag ain, you might have a defective [...]

Solution 3: Check if p rint cartridges are ful ly inserted Solution: Remove and then reinse rt the print cartri dges. Verify tha t they are fully inserted and l ocked in place. Cause: The co ntacts on the pri nt cartridge were not touchi ng the contacts i n the print carriage. If this did not so lve the issue, try th e next solution . Solution 4: A[...]

Also, make sure the print cartridges are installed into the correct slots. To make sure the p rint cartridges ar e installed correctly 1. Make sure th e product is turned on . CAUTION: If the product is t urned off whe n you open the pri nt cartridge d oor to access the print ca rtridges, it will no t release the cartri dges for changing . You migh[...]

5. Reinsert the print cartridge by sliding it forward into t he slot on the right. Then push the print ca rtridge forward until it clic ks into the socket. 6. Repeat steps 1 and 2 for the tri-color print ca rtridge on the le ft side. Cause: The indicated print cartridges were in stalled incorrectl y. Non-HP cartridg es installed Solution: Follow t [...]

• Solution 3: Remove and reinsert the prin t cartridges • Solution 4: Conta ct HP support Solution 1: Insert the p rint cartridges Solution: One or both of the prin t cartridges is missing. Rem ove and reinsert the print cartridges and verify that they are fully inserted and lo cked in place. If th e problem persists, clean th e contacts of th [...]

7. Clean only the copp er-colored contacts. Allow the print cartridges to dry for approximatel y ten minutes. 1 Copper -color ed co ntacts 2 Ink nozzles (do not clean) 8. Hold the pr int cartridge wit h the HP logo on top, and insert the print cartridge back into the sl ot. Make sur e you push the print ca rtridge in firmly unti l it snaps into pla[...]

If this did not solve the issue, try the n ext solution. Solution 2: R emove the ta pe from the print cartridges Solution: Check each print cartridge. The ta pe might have been re moved from the copper-colored contacts, but still might cov er the ink nozzles. If th e tape is still covering the ink nozzles, care fully remove the tape from the print [...]

3. Lightly press down on the print cartridge to release it, and the n pull it towards you out of the slot. NOTE: Do not remove both print cartridg es at th e same ti me. Remove and clean each prin t cartridge one at a time. D o not leave a print cartri dge outside the HP Photosmart for more than 30 minutes. 4. Inspect the p rint cartridge co ntacts[...]

9. Repeat if nece ssary for the other print cart ridge. 10. Gently close the print cartridge door and pl ug the power cord into the back of the product. Cause: One or both of the print cartridg es were not installed o r were installed incorrectly. If this did not solve the issue, try the n ext solution. Solution 4: Contact HP s upport Solution: Con[...]

Print cartridges m issing or not de tected Try the following so lutions to resolve the issue. Solutions are l isted in order, with the most likely solution f irst. If the first so lution does not solve th e problem, conti nue trying the remaining soluti ons until the issue is resolved. • Solution 1 : Reinsert the prin t cartridges • Solution 2:[...]

4. Remove the black print cartrid ge from the slot on th e right. Do not touch t he ink nozzles or the co pper-colored co ntacts. Check for possibl e damage to the copper- colored contacts or ink nozzles. Make sure the clear pla stic tape has been re moved. If it is st ill covering the ink nozzles, ge ntly remove the clear plastic tap e by using th[...]

Make sure you have the following ma terials availabl e: • Dry foam rubber swa bs, lint-free cloth, or any so ft material th at will not come apart or leave fibe rs. TIP: Coffee filters are li nt-free and work we ll for cleaning p rint cartridges. • Distilled, fi ltered, or bot tled water (tap wat er might contain co ntaminants tha t can damage [...]

7. Clean only the copp er-colored contacts. Allo w the print cartri dges to dry fo r approximately t en minutes. 1 Copper-colored contacts 2 Ink nozzles (do not clean) 8. Hold the print cartridg e with the HP logo on top, and insert the print cartridge back into the slot. M ake sure you push the print cartridge in firmly until it snaps into place. [...]

If this did not so lve the issue, try th e next solution . Solution 3: Replace the pr int cartridge Solution: Replac e the indicated print cartridge. You can also remo ve the indicated print cartrid ge and print u sing ink-backup mode . NOTE: During ink-ba ckup mode, the pro duct can only pri nt jobs from the computer. You can not initiat e a print[...]

Solution 2: Contact HP s upport for service Solution: If you have comp leted all of the step s provided in the previous solutions and are still having a p roblem, contact HP support for service. Go to: www.hp. com/support . If prompted, choose your count ry/region, and then click Contact HP for technical support. Cause: The print cartridg es were n[...]

4. Remove the black print cartridge fr om the slot on the right . Do not touch the ink nozzles or the coppe r-colored contacts. Ch eck for possible damage to the coppe r- colored cont acts or ink nozzles. Make sure the clear plastic ta pe has been remove d. If it is still co vering the ink nozzles, gently remo ve the clear plastic t ape by using th[...]

Cause: The indicat ed print cartridges were installed incorrectly. Print cartridge p roblem The message might indicate which cart ridge is causing th e problem. If so, try the follow ing solutions to resolve the issue. Solutions are listed in order, with the most likely solutio n first. If the fi rst solution doe s not solve the pr oblem, continue [...]

4. Remove the black print cart ridge from the slot o n the right. Press down on the cartridge to release it, and then pu ll it toward you out of the slot. 1 Tri-color print car tridge 2 Black print cartridge 5. Close the print cartridge door. 6. Check to see if the e rror has been resolved. • If the erro r has been resolved, then th ere is a prob[...]

10. Check to see if t he error has been resolved . • If the error has been resolve d, then there is a problem w ith the tri-color pri nt cartridge. • If the error has not bee n resolved, then there is a p roblem with both pri nt cartridges. 11. Open the prin t cartridge door an d reinsert the tri-color print cartridge by sliding it forward into[...]

4. Remove the black print cartridge fr om the slot on the right . Do not touch the ink nozzles or the coppe r-colored contacts. Ch eck for possible damage to the coppe r- colored cont acts or ink nozzles. Make sure the clear plastic ta pe has been remove d. If it is still co vering the ink nozzles, gently remo ve the clear plastic t ape by using th[...]

Make sure you have the f ollowing mat erials available: • Dry foam rubber swabs, lint-f ree cloth, or any soft material th at will not come apart or leave fibers. TIP: Coffee filters are li nt-free and work we ll for cleaning pri nt cartridges. • Distilled, f iltered, or bot tled water (tap water might contain contam inants that can damage the [...]

7. Clean only the copp er-colored contacts. Allow the print cartridges to dry for approximatel y ten minutes. 1 Copper -color ed co ntacts 2 Ink nozzles (do not clean) 8. Hold the pr int cartridge wit h the HP logo on top, and insert the print cartridge back into the sl ot. Make sur e you push the print ca rtridge in firmly unti l it snaps into pla[...]

If this did not solve the issue, try the n ext solution. Solution 3: Replac e the print cartridg e Solution: Replace the pr int cartridges that are experiencing the problem. If only one of the print cart ridges is experiencing the problem, you can also remove it and pri nt using ink-backup mode . NOTE: During ink-backup mode , the product can onl y[...]

www.hp.com/support If prompted, choose yo ur country/region, and the n click Contact HP for information on callin g for te chnical support. Cause: There was a problem with the pro duct. Chapter 10 120 Solve a problem Solve a problem[...]

11 Stop the current job To stop a print job from the pr oduct ▲ Press Cancel on the control panel. If the print jo b does not stop, press C ancel again . It can take a few moments for the print job to be cancelle d. Stop the current job 121 Stop the current job[...]

Chapter 11 122 Stop the current job Stop the current job[...]

12 Technical information The technical specifications and international regu lato ry information for the HP Photosmart ar e provided in this section. For additional specifications, see the pr inted documentation that came with the HP Photosmart. This section contains the following topics: • Notice • Specifications • Environmental product stew[...]

Paper specifications Type Paper weight Paper tr ay * Plain paper 20 to 24 lb. (75 to 90 gsm) Up to 80 (20 lb. paper) Legal paper 20 to 24 lb. (75 to 90 gsm) Up to 80 (20 lb. paper) Index cards 110 lb. index max (200 gsm) Up to 30 Hagaki cards 110 lb. index max (200 gsm) Up to 40 Envelopes 20 to 24 lb. (75 to 90 gsm) Up to 10 5 x 7 inch (13 x 18 cm)[...]

Environmental product stewardship prog ram Hewlett-Packard is committed to providing qua lity products in an environmentally sound manner. Design for recycling has be en incorporated into this prod uct. The number of materials ha s been kept to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been designed to[...]

conserves resources by r eselling some of its mo st popular products. For more information regarding recycling of HP products, please visit: www.hp.com/hpinfo/globalciti zenship/environment/recycle/ HP inkjet sup plies recyclin g program HP is committed to protecting the environmen t. The HP Inkjet Supplies Recycling Program is available in many co[...]

Disposal of waste equipmen t by users in private househo lds in the European Uni on Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the pr oduct or on its pack aging indicates that this product mu st not be disposed of with y our other household wa ste. Instead , it is your re sponsibility to dispose [...]

Toxic and hazard ous substance ta ble Regulatory no tices The HP Photosmart meets product requirements fr om regulatory a gencies in yo ur country/region. This section contains the following topics: • Regulatory model identification number • FCC statement • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan ab[...]

FCC statemen t FCC sta tement The Unit ed State s F ederal C ommuni cations C ommissio n (in 4 7 CFR 1 5 . 1 05) has spec ified that the follo wing notice be br ought to the attention of us ers of this pr oduct. This equipmen t has been tested and f ound to comply w ith the limits for a C lass B di gital dev ice, pur suant to P art 1 5 of the FCC R[...]

Notice to users in Korea Noise emission s tatement for G ermany Geräusc hemission LpA < 7 0 dB am Arbe itsplatz im Normalbetr ieb nach DIN 45 6 3 5 T . 1 9 Chapter 12 130 Technical information Technical information[...]

HP Photosmart C4600 seri es declaration of conformity DECLARATION OF CONFORMITY according to ISO/IEC 17050-1 and EN 17050-1 DoC #: SNPRH-0803 Rev A Supplier's Name: Hewlett-Packard Company Supplier's Address: declares, that the product 20, Jia Feng Road Waigaoqiao Free Trade Zone Pudong, Shanghai ᧨ PRC 200131 Product Name and Model: HP [...]

Chapter 12 132 Technical information Technical information[...]

Index Symbols/Numerics 10 x 15 cm photo paper specifications 124 A after the support period 48 alignment failed 96 print cartridges 96 B blank copy 84 scan 85 buttons, control panel 6 C color dull 66 connection problems HP All-in-O ne will not turn on 50 control panel buttons 6 features 6 copy blank 84 fit to page fails 83 missing information 83 sp[...]

non-HP ink 100 previously used 119 print quality smeared ink 58 print settings print quality 58 printing with one ink cartridge 42 Printing Shortcuts tab 24 problems copy 81 error messages 87 print 73 scan 85 R recycle ink cartridges 126 regulatory notices regulatory model identification number 128 reinstall software 48 S scan blank 85 crop incorre[...]