HP (Hewlett-Packard) CF399ABGJ manual

L ASER JET PRO 4 0 0 M F P Us er Guide M425[...]

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HP LaserJet Pro 400 MFP M425 Series User Guide[...]

Copyright and License © 2012 Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in[...]

Table of contents 1 Product introd uction . ............. ........... ............ ............ ............ ............ ............ ............ ...... .. 1 Product view s ............ .............. ................ ................ .............. ................ .............. ........... ......... 2 Produ ct front view ..... ................[...]

Use a printing shortcut (Windows) ............... ................. ............... ............... ............... 26 Create a p rinting shortcut (Wind ows) ........................................................................ 27 Automatically prin t on both side s with Windows ............. ............................................ 29 Manua[...]

Copy on bo th sides (dup lex) ........ .......... .......... .......... .......... .......... .......... .......... .......... .......... . . 58 Reduce or enlarge a cop y ................ ............... ............... ................... ............... ................ ...... . 5 9 Copy identification cards ........ .............. ............. [...]

Set the dial to ne detection ...... ................. ................. ................. ................. .............. 82 Tone dial or pulse dial .. .................. ................ ................. ................ ......... 83 Set autoredial and the time between red ials ............................................................... 83 S[...]

Send a fax combining an e lectron ic and pa per document . ......................................... 101 Use acces s codes, c redit cards, o r calling cards ......................... .............................. 101 Send faxe s internationally ............... ........................................................ 101 Print a fax .... ..........[...]

The fax has a d edicated pho ne line ...... ............... .............. ........ 121 An a nsw eri ng ma chi ne i s co nne cte d to the p rod uct .......... ........... 121 A telephone han dset is connected to the product ......................... 122 The Answer Mode setting is set to th e Manua l setting ................. .. 122 Voice mail is av[...]

Economy settings ...... ................. ................ .................... .................. ................. ................ ... 141 Print with EconoM ode ............ ................................ ................................... ............. 141 Set the sleep delay ....... ............. .............. .............. ..............[...]

79 Service error ......................... ................................ ............................ 159 Black ca rtridge low .............. .................................................................. 160 Black car tridge very low ............................................... .......................... 160 Cleaning ... .......... .....[...]

Check the paper typ e setting (Mac OS X) ......... .............. .............. ................ ............ 177 Check tone r cartridge sta tus .................... ............................... ................................ 178 Print the suppl ies status page . ......................... .......................... ............... 178 Check t[...]

The pro duct does no t print ....... ................................ ................................. .............. 197 The product print s slowly ........... ............. ............... ............. ............. ............... ........ 198 Solve walk-up USB printing problems .................... ................. .................... .....[...]

Remove so ftware (Mac OS X) .. ............. .............. ................ ............. ............ ............ ............ .. 213 9 Suppli es and access ories ...... ................. .................. ................. ................. ................. .. 215 Order par ts, access ories, and s upplies ................................... .[...]

xiv ENWW[...]

1 Product introduction ● Product views ● Print product reports ● Printer sharing disclaimer ENWW 1[...]

Product views Product front view 1 Document feeder 2 Dual-head scanner 3 Output bin 4 Walk-up USB port 5 Power button 6T r a y 2 7T r a y 1 8 Front door release button 9 Color touchscreen control panel 2 Chapter 1 Prod uct introducti on ENWW[...]

Product back view 1 Rear jam-access door latch 2 Straight-through paper path door 3 Hi-Speed USB 2.0 port 4 Network port 5 Fax and telephone ports 6 Power connection 7 Slot for a cable-type security lock Serial number and model number location The serial number and product model number labe l is on the back of the p roduct. ENWW Product views 3[...]

Control panel layout 1 Wireless light: indicates th e wireless network is enabled. The li ght blinks whil e the product is establishing a connection to the wireless network (HP LaserJet Pro 400 MFP M425dw only). 2 Touchscreen display 3 Attention light: indicates a problem with the product 4 Ready light: indicates the product is ready 5 Help button [...]

NOTE: Depending on the product configuration, the feature s on the Home screen can vary. The layout might also be reversed for some languages. 1 Web Services button: provides quick access to HP Web Services featur es, including HP ePrint HP ePrint is a tool that prints documents by using any email enabled device to send them to the product’s emai[...]

Print product reports Product reports reside within the product memory. These pages help diagnose and solve problems with the product. NOTE: If the product language was not correctly set during installation, yo u can set the language manually so the information pages print in one of the supported lan guages. Change the language by using the System [...]

Printer sharing disclaimer HP does not support pe er-to-peer networ king, as the feature is a function of Mi crosoft operating systems and not of the HP printer drivers. Go to Microsoft at www.mi crosoft.com . ENWW Printer sharing disclaimer 7[...]

8 Chapter 1 Prod uct introducti on ENWW[...]

2 Paper tray ● Supported paper sizes ● Supported paper types ● Load the input trays ENWW 9[...]

Supported paper sizes This product supports a nu mber of paper sizes, and it a dapts to various media. NOTE: To obtain best results, selec t the correct paper size and type in the print driver before printing. Table 2-1 Supported paper a nd print media sizes Size and dimensions Tray 1 Tray 2 Optional 500- sheet Tray 3 Duplexer Letter 216 x 279 mm ([...]

Table 2-1 Supported pa per and print media sizes (conti nued) Size and dimensions Tray 1 Tray 2 Optional 500- sheet Tray 3 Duplexer Envelope Commercial #10 105 x 241 mm (4.13 x 9.49 in) Envelope B5 ISO 176 x 250 mm (6.7 x 9.8 in) Envelope C5 ISO 162 x 229 mm (6.93 x 9.84 in) Envelope DL ISO 110 x 220 mm (4.33 x 8.66 in) Envelope Monarch 98 x 191 mm[...]

Supported paper types For a complete list of specific HP-brand paper that this product supports, go t o www.hp.com/ support/ ljm425series . Paper type (control panel) Paper type (print driver) Tray 1 Tray 2 Optional 500-sheet Tray 3 Duplexer PLAIN Plain HP EcoSMART Lite HP EcoSMART Lite LIGHT 60-74 G Light 60-74g MID-WEIG HT 96-110 G Mid-weig ht HE[...]

Load the input trays Load Tray 1 1. Open Tray 1, and pull the t ray extension away from the product. 2. For long paper, flip ou t the extension to help hold the paper in the tray. ENWW Load the input tr ays 13[...]

3. Place the paper stack int o Tray 1, and slide the paper guides so that they are against the sheets. 4. Feed the paper stack into the tray as far as it will go. Load Tray 2 1. Pull the tray out of the product. 14 Chapter 2 Paper tray ENWW[...]

2. Slide open the pap er length and width guides by pushing outward on the blue tabs. 3. To load Legal-size paper, extend t he tray by pressing the release butt on at the back of the tray inward and pulling the back of the tray out. NOTE: When loaded with Legal-size paper, the tray extends from the rear of the product approximately 70 mm (2.75 in).[...]

5. Push down on the paper to make sure that t he paper stack is below th e pa per limit tabs on the right side and rear of the tray. 6. Slide the tray into the product. Load optional Tray 3 1. Pull the tray out of the product. 16 Chapter 2 Paper tray ENWW[...]

2. Slide open the pap er length and width guides by pushing outward on the blue tabs. 3. To load Legal-size paper, extend t he tray by pressing the release butt on at the back of the tray inward and pulling the back of the tray out. NOTE: When loaded with Legal-size paper, the tray extends from the rear of the product approximately 70 mm (2.75 in).[...]

5. Push down on the paper to make sure that t he paper stack is below the paper limit ta bs at the rear of the tra y. 6. Slide the tray into the product. 18 Chapter 2 Paper tray ENWW[...]

3P r i n t ● Supported printer drivers (Windows) ● Change print-job settings (W indows) ● Change print-job settings (Mac OS X) ● Print tasks for Windows ● Print tasks for Mac OS X ● Additional prin t tasks (Windo ws) ● Additional prin t tasks (Mac OS X) ● Create archival-quality prints ● Use HP ePrint ● Use AirPrint ● Walk-up [...]

Supported printer drivers (Windows) Printer drivers provide access to the product featur es and allow the computer to communicate with the product (using a printer l anguage). Check the installation notes and re adme files on the product CD for additional software and languages. HP PCL 6 driver description ● Installs automatically when installing[...]

● Developed to align with the Windows Graphic Device Interface (GDI) for the best speed in Windows environments ● Might not be fully compatible with third-party and c ustom software programs that are based on PCL 5 ENWW Supporte d printer drivers ( Windows) 21[...]

Change print-job settings (Windows) Priority for changing print-job settings Changes to print settings are prioritized depending on whe re the ch anges are made : NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box : Click Page Setup or a similar command on the File menu of the progr[...]

Change the product configuration settings 1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start menu view) : Clic k Start , and then click Printers and Faxes . Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start menu view) : Click Start , click Settings , and then click Printers . Windows[...]

Change print-job settings (Mac OS X) Priority for changing print-job settings Changes to print settings are prioritized depending on whe re the ch anges are made : NOTE: The names of commands and dialog boxes might vary depending on your software program. ● Page Setup dialog box : Click Page Setup or a similar command on the File menu of the prog[...]

3. Click the Options & Supplies button. 4. Click the Dri ver tab. 5. Configure the installed options. ENWW Change print-job settings (Mac OS X) 25[...]

Print tasks for Windows Use a printing shortcut (Windows) 1. From the software program, select the Print option. 2. Select th e product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select one of the shortcuts, and then click the OK button. NOTE: When you select a shortcut, the corresponding settings [...]

Create a printing shortcut (Windows) 1. From the software program, select the Print option. 2. Select th e product, and then click the Properties or Preferences button. 3. Click the Printing Shortcuts tab. 4. Select an existing shortc ut as a base. NOTE: Always select a shortcut before adjusting any of the settings on the right side of the screen. [...]

5. Select the print option s for the new shortcut. NOTE: You can select the print options on this tab or on any other tab in the printer driver. After selecting options on other tabs, return to the Printing Shortcuts tab before continuing with the next step. 6. Click the Save As button. 7. Type a name for the shortcut, and click the OK button. 28 C[...]

Automatically print on bo th sides with Windows 1. On the File menu in the software program, click Print . 2. Select th e product, and then click the Properties or Preferences button. ENWW Print tasks for Windows 29[...]

3. Click the Finishing tab. 4. Select the Print on both sides check box. Click the OK button to print the job. NOTE: If the product is a duplex model and only manual duplex appears, either the duplex unit is not installed correctly in the Device Settings tab of the Printer Properties dialog box, or the media ty pe is not supported by the duplex uni[...]

2. Select th e product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the job. ENWW Print tasks for Windows 31[...]

5. Retrieve the printed stack from the output bin and, maintaining the same orientation, place it in Tray 1 with the printed sid e down and the top of the pages toward the product. 6. On the control panel, press the OK button to print the second side of the job. Print multiple pages per sheet with Windows 1. On the File menu in the software program[...]

3. Click the Finishing tab. 4. Select the number of pa ges per sheet from the Pages per sheet drop-dow n list. 5. Select the corre ct Print page borders , Page order , and Orientation options. ENWW Print tasks for Windows 33[...]

Select the page orientation (Windows) 1. From the software program, select the Print option. 2. Select th e product, and then click the Properties or Preferences button. 3. Click the Finishing tab. 4. In the Orientation area, select the Portrait or Landscape option. To print the page image upside down, select the Rotate by 180 degrees op tion. 34 C[...]

Select the paper type (Windows) 1. From the software program, select the Print option. 2. Select th e product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper type drop-down list, click the More... option. ENWW Print tasks for Windows 35[...]

5. Select the category of paper types that best describes your paper. 6. Select the option for the ty pe of paper you are using, and click the OK button. Print the first or last page on different paper (Windows) 1. From the software program, select the Print option. 36 Chapter 3 Pr int ENWW[...]

2. Select th e product, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. Click the Print pages on different paper item, and th en click the Settings button to select the necessary sett ings for the front cover, other pages, and back cov er. ENWW Print tasks for Windows 37[...]

Scale a document to fit page size (Windows) 1. From the software program, select the Print option. 2. Select th e product, and then click the Properties or Preferences button. 3. Click the Effects tab. 4. Select the Print document on option, and then select a size from the drop-down list. 38 Chapter 3 Pr int ENWW[...]

Create a booklet (Windows) 1. From the software program, select the Print option. 2. Select th e product, and then click the Properties or Preferences button. 3. Click the Finishing tab. ENWW Print tasks for Windows 39[...]

4. Click the Print on both sides or Print on both sides (manually) check box. 5. In the Booklet layout drop-down li st, select a binding option. The Pages per sheet option automatically changes to 2 pages per sheet . 40 Chapter 3 Pr int ENWW[...]

Print tasks for Mac OS X Use a printing preset (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. In the Presets menu, select the printing preset. 4. Click the Pr int butto n. NOTE: To use printer-driver defa ult settin gs, select the standard option. Create a printing preset (Mac OS X) Use print[...]

4. Select the Manual Duplex drop-down item. 5. Click the Manual Duplex check box, and then sel ect a binding option. 6. Click the Pr int button. Follow the instructions in the po p-up window that appears on t he computer screen before replacing the output stack in Tray 1 for printing the second half. 7. Go to the product, and remove any blank paper[...]

4. From the Pages per Sheet menu, select the number of p age s that you want to print on each sheet (1, 2, 4, 6, 9, or 16). 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6. From the Borde rs menu, select the type of border to print around eac h page on the sheet. 7. Click the Pr int butto n. Select the p[...]

3. Open the Paper Handling menu. 4. In the Destination Paper Size area, click the Scale to fit paper size box, and then select the size from the drop-down list. 5. Click the Pr int butto n. Create a booklet (Mac OS X) 1. On the File menu, click the Print option. 2. In the Printer menu, select this product. 3. Open the Manual Duplex menu. 4. Click t[...]

Additional print tasks (Windows) Cancel a print job (Windows) 1. If the print job is currently printing, cancel it by pressing the Cancel button on the product control panel. NOTE: Pressing the Cancel button clears the job that the product is c urrently processing. If more than one process is ru nning, pressing the Cancel button clears the process [...]

5. Type a name for the c ustom size and specify t he dimensions. ● The width is the short edge of the paper. ● The length is the long edge of the paper. NOTE: Always load pape r into th e trays short edge first. 6. Click the Save button, and then click the Close button. Print watermarks (Windows) 1. From the software program, select the Print o[...]

Additional print tasks (Mac OS X) Cancel a print job (Mac OS X) 1. If the print job is currently printing, cancel it by pressing the Cancel button on the product control panel. NOTE: Pressing the Cancel button clears the job that the product is c urrently processing. If more than one print job is waiting, pressing the Cancel button clears the print[...]

4. Click the Waterma rk checkbox. 5. Beneath the check box, use the drop-down lists to set t he various watermark elements. 6. Click the Pr int butto n. 48 Chapter 3 Pr int ENWW[...]

Create archival-quality prints Archive print produces output that is less susceptibl e to toner smearing and d usting. Use archi ve print to create documents tha t you want to pres erve or archive. NOTE: Archival-quality printing is accomplished by in creasing the temperature of the fuser. Because of the increased te mperatures, the product prints [...]

Use HP ePrint Use HP ePrint to print documents by sending them as an email attachment to the product's email address from any email enabled device. NOTE: The product must be connected to a wired or wir eless network an d have Internet acc ess to use HP ePrint. 1. To use HP ePrint, you must first enable HP Web Services. a. From the Home screen [...]

Use AirPrint Direct printing using Apple’s AirPrint is supported for iOS 4.2 or later. Use AirPrint to print directly to the product from an iPad ( iOS 4.2), iPhone (3GS or l ater), or iPod touch (third generation or later) in the following applications: ● Mail ● Photos ● Safari ● Select third-party applica tions To use AirPrint, the prod[...]

Walk-up USB printing 1. Insert the USB drive into the USB port on the front of the product. 2. The USB Flash Drive menu opens. Touch the arrow buttons to scroll through the options. ● Print Documents ● View and Print Photos ● Scan to USB Drive 3. To print a docume nt, touch the Print Do cuments screen, and then touch the name of the folder on[...]

4 Copy ● Make a single copy ● Make multiple copies ● Copy a multiple-page original ● Collate a copy job ● Copy on both sides (d uplex) ● Reduce or enlarge a copy ● Copy identification cards ● Optimize copy quality ● Adjust the lightness or darkness for copies ● Copy in draft mode ● Set the paper size and type for copying on sp[...]

Make a single copy 1. Load the document onto the scanner glass or into the document feeder. 2. If you loaded the d ocument into the document feeder, adjust the gu ides until they are snug against the paper. 3. From the Home screen on the product control panel, touch the Copy button. 4. Touch the Start Copy button to start copying. 54 Chapter 4 Copy[...]

Make multiple copies 1. Load the document onto the scanner glass or into the document feeder. 2. If you loaded the d ocument into the document feeder, adjust the gu ides until they are snug against the paper. 3. From the Home screen on the product control panel, touch the Copy button. 4. Touch the arrows to chan ge the number of copies, or touc h t[...]

Copy a multiple-page original 1. Insert the originals into the documen t feeder face-up. NOTE: The document feeder capacity is up to 50 sheets of 75 g/m 2 (20 lb) paper. 2. Adjust the guides until they are snug against the paper. 3. From the Home screen on the product control panel, touch the Copy button. 4. Touch the Start Copy button to start cop[...]

Collate a copy job 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Settings button, and then scroll to and touch the Collation button. Touch the arrow buttons to scroll through the options, and then touch an option t o select it. 4. To[...]

Copy on both sides (duplex) 1. Load the first page of the document onto the scanner glass, or load the whole document into the document feeder. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Settings button, and then touch the Two-Sided button. 4. Select the duplexing option that you want to use. For examp[...]

Reduce or enlarge a copy 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Settings button, and then touch the Reduce/Enlarge button. To uch the arrow buttons to scroll through the options, and then touch an option to select it. 4. Touch[...]

Copy identification cards Use the ID Copy feature to copy bo th sides of identification cards , or other small-siz e documents, onto the same side of one s heet of paper. The product pr ompts you to copy the first side and then to place the second side on a different area of the sca nner glass and copy again. The product pr ints both images at the [...]

Optimize copy quality The following co py-quality settings ar e available: ● Auto Select : Use this setting when you are not concerned about the quality of the copy. This is the default setting. ● Mixed : Use this setting for documents that contain a mixture of text and graphics. ● Text : Use this setting for docume nts that contain mostly te[...]

Adjust the lightness or darkness for copies 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Copy button. 3. On the summary screen, touch the arrow buttons to adjust the setting. 4. Touch the Start Copy but ton to start copying. 62 Chapter 4 Copy ENWW[...]

Copy in draft mode Using draft mode can use less tone r and decrease the cost per pa ge . However, using draft mode can also reduce print quality. HP does not recommend the full-time use of draft mode. If draft mode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print qu ality begins to degrade and[...]

Set the paper size and type for copying on special paper 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Settings button, and then scroll to and touch the Paper button. 3. From the list of paper sizes, touch the name of the paper size that is in Tray 1. 4. From the list of paper types, touch the name of the[...]

Set new default copy settings You can save any combination of copy settings as the default settings to use for every job. 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Settings button. 3. Configure the copy settings to meet your preferences, and then scroll to and touch the Set as New Defaults button. 4. [...]

Restore copy default settings Use this procedure t o restore th e factory de faul t copy settings. 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Settings button. 3. Scroll to and touch the Restore Defa ults button. 4. Touch the OK button to restore the defaults. 66 Chapter 4 Copy ENWW[...]

5S c a n ● Scan by using the HP Scan soft ware (Windows) ● Scan by using the HP Sc an software (Mac OS X) ● Scan to a USB flash drive ● Set up scan to network folder and scan to email features ● Scan to a network folder ● Scan to email ● Scan by using other software ENWW 67[...]

Scan by using the HP Scan software (Windows) 1. Double-click the HP Scan icon on the computer desk top. 2. Select a scanning shortc ut, and adjust the settings if necessary. 3. Click Scan . NOTE: Click Advanced Settings to gain access to more options. Click Create New Shortcut to create a customized se t of settings and save it in the list of short[...]

Scan by using the HP Scan software (Mac OS X) 1. Open the Applications folder, and then click Hewlett-Packard . Double-click HP Scan . 2. Open the HP Scan menu and click Prefere nces . From the Scanner pop-up menu, select this product f rom the list, and clic k Continue . 3. To use the standard p reset settings, which produce acceptable results for[...]

Scan to a USB flash drive 1. Load the document onto the scanner glass or into the document feeder. 2. Insert a USB flash drive into the port on the front of the product. 3. From the Home screen on the product control panel, touch the Scan button. 4. Touch the Scan to USB Drive screen. 5. Touch the Scan button to scan and save the f ile. The product[...]

Set up scan to network folder and scan to email features These scan features are not available until you us e the HP Embedded Web Server to configure them. The following instru ctions describe setti ng up the scan settings. 1. From the Home screen on the prod uct control panel, touch the Network button to find the product IP address. 2. To open the[...]

Scan to a network folder Use the product control panel to scan a file to a folder on the network. NOTE: In order to use this feature, the product must be connected to a network and the scan feature must be configured u sing the HP Embedded Web Server. 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen o[...]

Scan to email Use the product control panel to scan a file directly to an email address. The scanned file is sent to the address as an email message attachment . NOTE: In order to use this feature, the product must be connected to a network and the scan feature must be configured using th e HP Embe dded Web Server. 1. Load the document onto the sca[...]

Scan by using other software The product is TWAIN-complia nt and Windows Imag ing Application (WIA)-compliant. The product works with Windows-based programs that supp ort TWAIN-compliant or WIA-compliant scanning devices and with Macintosh-base d programs t hat support TWAIN-compliant scanning devices. While you are in a TWAIN-compliant or WIA-comp[...]

6F a x ● Connect fax to a telephone line ● Set up fax with a telephone answering machine ● Set up fax with an extension phone ● Setup for stand-alone fax ● Configure the fax time, date, and header ● Use special cha racters in fax header s ● Use the phone bo ok ● Configure send fax settings ● Configure receive fax settings ● Set [...]

Connect fax to a telephone line ▲ Connect the telephone cable to the line port on the product and to the telephone jack on the wall. The product is an analog device. HP recommends us ing the product on a dedicated analog telephone line. NOTE: Some countries/regions might require an adapte r to the phone co rd that came with the product. Set up fa[...]

Configure the fax time, date, and header Use the control panel To use the control panel to set the date, ti me, and header, c omplete the following steps: 1. From the Home screen on the prod uct control panel, touch the Setup button. 2. Touch the Fax Setup menu. 3. Touch the Basic Se tup menu. 4. Scroll to and touch the Time/Date button. 5. Select [...]

Use the phone book You can store frequently dialed fax numbers (up to 12 0 entries) either as indi vidual fax numbers or a s groups of fax numbers. Use the control panel to create and edit the fax phone book 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Phone Book Setup button[...]

1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Fax Menu button. 3. Touch the Phone Book Setup button. 4. Touch the Delete Entry button. Or, t o delete all the entries, touch the Delete All Entries button. 5. Touch the entry that you want to delete. 6. Touch the OK button to confirm the deletion. Create and [...]

6. Use the keypad to enter a name for th e entry, and then touch the OK bu tton. 7. Use the keypad to enter the fax number for the entry, and then touch the OK button. Delete speed-dial entries 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Fax Me nu button. 3. Touch the Pho ne Book Setup button. 4. Touch t[...]

4. Touch the Delete Entry button. Or, to delete all the entries, touch the Delete All Entries button. 5. Touch the entry that you want to delete. 6. Touch the OK button to confirm the deletion. ENWW Use the phone book 81[...]

Configure send fax settings Set special dialing symb ols and options You can insert pauses into a fax number that you are dialing. Pauses are often needed when dialing internationally or connecting to an outside line. Special symbol Button Description Dialing pause The Redial/Pause button is availabl e on the control panel keypad for entering a fax[...]

The factory-set default fo r detect dial tone is On for France and Hungary, and Off for all other countries/regions. 1. From the Home screen on the prod uct control panel, touch the Setup button. 2. Touch the Fax Setup menu. 3. Touch the Advan ced Setup menu. 4. Scroll to and touch the Det ect Dial Tone button, and then touch the On button. Tone di[...]

3. Touch the Advan ced Setup menu. 4. Scroll to and touch the Redial if No Answer button, and then touch the On button. Set the redial-on-commu nication-err or option If this option is on, the product redials automatically if some sort of communication error occurs. T he factory-set default for the redial -on-communication-error option is On . 1. F[...]

Set the default resolution setting 1. From the Home screen on the prod uct control panel, touch the Setup button. 2. Touch the Fax Setup menu. 3. Touch the Advan ced Setup menu. 4. Touch the Fax Resolution button, and then touch one of the options. Set billing codes If the billing codes feature is on , the product prompts you to enter a billing cod[...]

3. Touch the Fax Repor ts button. 4. Scroll to and touch the Print Billing Report button. 86 Chapter 6 F ax ENWW[...]

Configure receive fax settings Set fax forwarding You can set your product to forw ard incoming faxes to another fax number. When the fax arrives at your product, it is stored in the memory. The produc t then dials the fax number that you have specified and sends the fax. If the product canno t forward a fax because o f an error (f or example, the [...]

Block or unblock fax numbers If you do no t want to receive faxes from specific people or bus inesses, you can block as many as 30 fax numbers by using the contro l panel. When you block a fax number and someone from that numb er sends you a fax, the control-panel display indicates th at the number is blocked, the fax does not print, and the fax is[...]

Type of telephon e line Recommended rings-to-answer setting Shared line (receiving both fax and vo ice calls) with only an attached telephone Five rings or more. Shared line (receiving both fax and vo ice calls) with an attached answering machine or compu ter voicemail Two rings more than the answering machine or compu ter voicemail. To set or chan[...]

Set notification for new fax received to computer Use the HP Digital Fax Setup Wizard software to set up this featur e. To start the software program, from the Windows Start menu, navigate to the program gr oup for this product, and then click the Digital Fax Setup Wizard item. Use the software to set up alerts for digital fax jobs. Use autoreducti[...]

Set the alarm volume, phone-line volume, and ring volume 1. From the Home screen on the prod uct control panel, touch the Setup button. 2. Touch the System Setup menu. 3. Touch the Volume Settings menu. 4. Touch the name of the volume setti ng that you want to adjust, an d then touch one of the options. Repeat this step for each volume setting. Set[...]

Set fax polling If someone else has set up a fax to be polled, you can request that the fax be sent to your product. (This is known as polling another machine). 1. From the Home screen on the product control panel, touch the Fax button. 2. Touch the Fax Me nu button. 3. Touch the Receive Options button. 4. Touch the Po lling Receive button. 5. Use [...]

Use fax Supported fax programs The PC fax program that came with the product is th e only PC fax program that works with the product. To continue to use a PC fax program previously installed on the computer, use the modem that is already connected to the computer; it wi ll not function through the product modem. Cancel a fax Use these instructions [...]

3. Touch the Fax Se rvice menu. 4. Touch the Cl ear Saved Faxes button. Use fax on a DSL, PBX, or ISDN system HP products are designed specifically for use wi th traditional analog phone services. They are not designed to work on DSL, PBX, IS DN lines, or VoIP serv ices, but they work wit h the proper setup and equipment. NOTE: HP recomme nds discu[...]

Use fax on a VoIP service Voice over internet protoco l (VoIP) services are of ten not compatible with fax machines unless the provider explicitly states that it supports fax over IP services. If the product experiences pr oblems getting a fax to work on a VoIP network, verify that all cables and settings are correct. Decrea sing the fax-speed sett[...]

Fax from the flatbed scanner 1. Place the document face -down on the scanner glass. 2. From the Home screen on the product control panel, touch the Fax button. 3. Use the keypad to type the fax number. 4. Touch the Start Fax button. 5. The product prompts you to confirm that you are sending from the scanner glass. Touch the Yes button. 6. The produ[...]

Fax from the document feeder 1. Insert the originals into the document feeder face-up. NOTE: The document feeder ca pacity is up to 50 sheets of 75 g/m 2 (20 lb) paper. CAUTION: To prevent damage to the product, do not use an original that contains correction tape, correction fluid, paper clips, or staples. Als o, do not load ph otographs, small or[...]

Use speed dials and group-dial entries 1. Load the document into the document feeder or onto the scanner glass. 2. From the Home screen on the product control panel, touch the Fax button. 3. On the keypad, touch the fax phone book icon. 4. Touch the name o f the individual or group entry that you want to use. 5. Touch the Start Fax button. Send a f[...]

Send a fa x from the sof tware The procedure to send a fax varies according to your specifications. The most typical steps follow. 1. Click Start , click Programs (o r All Programs in Windows XP), and then click HP . 2. Click the product name, and then click Send fax . The fax software open s. 3. Enter the fax number of one or more recipients. 4. L[...]

Send a fax by dialing from a tele phone connected to the fax line Occasionally, you might want to dial a fax number from a telephone th at is connected to the same line as the product. For example, if you are sending a fax to a person whose device is in the manual receive mode, you can preced e the fax with a voice call to let that person know that[...]

1. Load the document into the doc ument feeder. 2. From the Home screen on the product control panel, touch the Fax button. 3. Touch the Fax Menu button. 4. Touch the Send Options button. 5. Touch the Send Fax L ater button. 6. Use the keypad to ente r the time of day to send the fax. Touch the OK button. 7. Use the keypad to enter the date to send[...]

Print a fax When the product receives a fax transmission, it pr ints the fax (unless the private-receive feature is enabled) and also stores it aut omatically to flash memory. 102 Chapter 6 Fax ENWW[...]

Reprint a fax When the Allow Fax Reprint feature is on, the product stores re ceived faxes in memory. The product has about 3.2 MB of storag e spac e, which holds about 250 pages. These faxes are stored continuously. Re printing them does not clear them from the memory. The default setting for this feature is Off . Turn on the Allow Fax Reprint fea[...]

Automatically print on both sides of received faxes Use the product control pa nel to configure the product to print two-sided copies of received faxes. 1. From the Home screen on the prod uct control panel, touch the Setup button. 2. Touch the Fax Setup button. 3. Touch the Advan ced Setup button. 4. Touch the Pr int Duplex button. 5. Touch the On[...]

Solve fax problems Fax troubleshooting checklist ● Several possible fixes are avail able. After each recommended acti on, retry faxing to see if the problem is resolved. ● For best results during fax problem solving, make sure the line from the product is plugged directly into the wall phone port. Disconnect all othe r devices that are connecte[...]

4. Verify that the fax was set up when the product software was installed. From the computer, in the HP program folder, run the Fax Setup Utility. 5. Verify that the telepho ne service supp orts analog fa x. ● If using ISDN or digital PBX, contact your se rvice provider for information about configuring to an analog fax l ine. ● If using a VoIP[...]

Fax trace report A fax T.30 trace report has inform ation that can help resolve fax tr ansmission pro blems. If you call HP for help in resolving these problems, pr int a T.30 trace r eport before you call. 1. From the Home screen on the prod uct control panel, touch the Setup button. 2. Touch the Service menu. 3. Touch the Fax Se rvice menu. 4. To[...]

3. Touch the Fax Repor ts button. 4. Touch the name of the report that you want to print. Set the fax error report A fax error report is a br ief report that indicates the product experienced a fax job error. You can set it to print after the following events: ● Every fax error (the factory- set default) ● Send fax error ● Receive fax er ror [...]

You should change the setting only if you are having trouble sending a f ax to or receiving a fax from a particular device. Decreasing t he fax speed might be useful when you are trying to send a fax overseas, or receive one from overseas, or if you are using a satellite telephone connection. 1. From the Home screen on the prod uct control panel, t[...]

Control panel message Description Recommended action Fax is busy. Cance led sen d. The fax line to which yo u were sending a fax was busy. The product has canceled sending the fax. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. Check that the Redial if Busy option is enabled. Op[...]

Control panel message Description Recommended action Fax recei ve error. An error occurred while trying to receive a fax. Ask the sender to resend the fax. Try faxing back to the sender or another fax machine. Check for a dial tone on the phone line by touching the Start Fax button. Check that the telephone cord is secu rely connected by unplugging[...]

Control panel message Description Recommended action Fax Send erro r. An error occurred while trying to send a fax. Try resending the fax. Try faxing to an other fax numb er. Check for a dial tone on the phone line by touching the Start Fax button. Check that the telephone cord is secu rely connected by unplugging and replugging the cord. Make sure[...]

Control panel message Description Recommended action No dial tone. The product could not detect a dial tone. C he ck for a dial tone on the phone line by touching the Start Fax button. Unplug the telephone cord from both the product and the wall and replug the cord. Make sure that you are using the telephone cord that came with the product. Unplug [...]

Control panel message Description Recommended action No fax answer. Redial pending. The receiving fax line did not answer. The product attempts to redial after a few minutes. Allow the product to retry sending the fax. Call the recipient to ensure that the fax machine is on and ready. Check that you are dialing the correct fax number. If the produc[...]

● Unable to use group dials ● Receive a recorded error message f rom the phone company when trying to send a fax ● Unable to send a fax when a p hone is connected to the product An error message displays on the control panel The Communication error. m essage appears ● Allow the product to retry sending the fax. Re-sending temporarily reduce[...]

● Unplug the product teleph one cord from the wall, plug in a telephon e, and try making a voice call. ● Unplug the telephone cord from both the pr oduct and the wall an d replug the co rd. ● Make sure that you are using the teleph one cord that cam e with the product. ● Plug the product phone cord into a jack for another phone line. ● Ch[...]

● Check the phone line by using the Run Fax Test option from the Service menu on the control panel. a. From the Home screen on the product control panel, touch the Setup button. b. Open the Service menu. c. Open the Fax Service menu. d. Select the Run Fax Test item. ● If the error pers ists, contact HP. See www.hp.com/ suppor t/ljm425series or [...]

The control panel displays a Ready message with no attempt to send the f ax ● Check the fax activi ty log for e rrors. a. Touch the Fax button, and then touch the Fax Menu button. b. Open the Fax Reports menu. c. Open the Fax Activity Log menu . d. Select the Print Log Now option. ● If a phone is connected to the product, make sure that the pho[...]

Product is pass word protected If a network administrat or has set a product password, then you must obtain the password in order to use the product fax featur es. Unable to use fax functions from the control panel ● The product might be password protected. Us e the HP Embedded Web Server, HP Toolb ox software, or the control panel to set a passw[...]

Receive a recorded error message from the phone compan y when trying to send a fax ● Make sure you dial the fax number correctly, and make sure that the phone service is not blocked. For example, some phone services might prevent long distance calling. ● If an outside line requir es a prefix, turn on the Dial Prefix option or inclu de the prefi[...]

The fax does not respond The fax has a dedi cated phone line ● Set the Answer Mode option to the Automatic setting from the control panel. a. From the Home screen on the product control panel, touch the Setup button. b. Open the Fax Setup menu. c. Open the Basic Setup menu. d. Open the Answer Mode menu. e. Select the Automatic setting. An answeri[...]

c. Open the Basic Setup menu. d. Open the Answer Mode menu. e. Select the Fax/Tel setting. A telephone handset is co nnected to the product Set the Answer Mode option to the Automatic setting. 1. From the Home screen on the prod uct control panel, touch the Setup button. 2. Open the Fax Setup menu. 3. Open the Basic Setup menu. 4. Open the Answer M[...]

The prod uct is con nected to a DSL phone service ● Check the installation and features. A DSL modem requires a high-pass filter on the phone line connection to the product. Cont act your DSL service provider for a filte r or buy a filter. ● Verify that the filter is plugged in. ● Replace the existing filter to make sure that it is not defect[...]

The Communication error. m essage appears ● Ask the sender to send the fax again or send at a later time when line co nditions have improved. ● Unplug the product teleph one cord from the wall, plug in a te lephone, and try making a call. Plug the product phone cord into a jack for another phone line. ● Try a different phone cord. ● Set the[...]

● Make sure that the resolution of the sending fax machine is not set to the Photo setting or the Superfine setting. a. From the Home screen on the product control panel, touch the Setup button. b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Resolution menu. e. Select the correct setting. ● Cancel all fax jobs or c[...]

Set the Answer Mode option to the Fax/Tel setting to automatically receive faxes. The Fax/ Tel setting automatically detects whether the inco ming transmission is a fax or a voice call and routes the call to the appropriate device. A phone line splitter is being used ● If you are using a pho ne line splitter, remov e the splitter a nd set up the [...]

● Increase the Fax Speed setting. a. Open the Setup Menu menu. b. Open the Fax Setup menu. c. Open the Advanced Setup menu. d. Open the Fax Speed menu . e. Select the correct setting. ● Divide large fax jo bs into smaller sect ions, and then fax them individually. ● Change the fax settings on the cont rol panel to a lower resolution. a. Open [...]

● Check the toner ca rtridges and replace if necessary. ● Ask the sender to dark en the cont rast setting on the sending fax machine, and then resend the fax. Fax cuts off or pr ints on two pages ● Set the Default Paper Size setting. Faxes print on a single size of paper based on the Default Paper Size settings. a. Open the Setup Menu menu. b[...]

7 Manage and maintain ● Use the HP Reconfiguration Utility to change the product connect ion ● Set up HP Wireless Direct Printing ● Use HP Web Services applications ● Configure IP network settings ● HP Device Toolbox (Windows) ● HP Utility for Mac OS X ● HP Web Jetadmin ● Product security features ● Economy settings ● Print when[...]

Use the HP Reconfiguration Utility to change the product connection If you are already using the prod uct and you wish to change the way it is connected, use the HP Reconfiguration Utility to set up the connection. For example, you ca n reconfigure the pr oduct to use a different wireless address, to co nnect to a wired or wireless netw ork, or cha[...]

Set up HP Wireless Direct Printing NOTE: This feature is available with wireless models only. The HP Wireless Direct Printing feature lets you prin t from your wireless mobile device directly to an HP Wireless Direct-enabled produc t without requiring connection to an establishe d network or the Internet. Use HP Wireless Direct to prin t wirelessly[...]

Use HP Web Services applications 1. From the Home screen on the product control panel, touch the Web Services button. 2. Touch the Enable Web Services button. After you download an application from the HP eP rintCenter Web site, it is available in the Apps menu on the product c ontrol panel. This process enables both HP Web Services and the Apps me[...]

Configure IP network settings View or change network settings Use the HP Embedded Web Server to view or change IP configuration settin gs. 1. From the Home screen on the prod uct control panel, touch the Network button to find the product IP address. 2. To open the HP Embedded W eb Server, type th e IP address into the address line of a Web browser[...]

4. On the Device Inf ormation page, the default product name is in the Device Status field. You can change this name to uniquely identify this product. NOTE: Completing the other fields o n this page is optional. 5. Click the Apply button to save the changes. 134 Chapter 7 Manage and maintain ENWW[...]

Link speed and duplex settings NOTE: This information applies only to Ethernet netw orks. It does not apply to wireless networks. The link speed and co mmunication mode of the pr int server must match the network hub. For most situations, leave the produc t in automatic mode. Incorr ect changes to the link speed and duplex settings might prevent th[...]

HP Device Toolbox (Windows) Use the HP Device Toolbox for Windows to view or change product settings from your computer. This tool opens the HP Embedded Web Server for the prod uct. NOTE: This tool is available only if you performed a full installation when you installed the product. 1. Click the Start butto n, and then cl ick the Programs item. 2.[...]

Tab or section Description Print tab Provides the ability to change default print settings from your computer. ● Printing : Change the default product print sett ings, su ch as number of copies and paper orientation. These are the same opti ons that are available on the control panel. ● PCL5c : View and change the PCL5c settings. ● PostScript[...]

HP Utility for Mac OS X Use the HP Utility for Mac OS X to view or change pr oduct settings from your computer. This tool opens the HP Embedded Web Server for the product. You can use the HP Utility when the product is c onnected with a USB ca ble or is connected to a TCP/IP- based network. Open the HP Utility ▲ From the dock, click HP Utility . [...]

HP Web Jetadmin HP Web Jetadmin is an award-winni ng, industry-lea ding tool for effi ciently managing a wide variety of networked HP devices, including printers, multifunction products, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment — ult[...]

Product security features The product supports se curity standards and recomm ended protocols that help you keep the product secure, protect critical information on your netw ork, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing solutions, visit www.hp.co m/ go/ securepr[...]

Economy settings Print with EconoMode This product has an EconoMode option for printing drafts of documents. Us ing EconoMode can use less toner. However, using EconoMode can also reduce print quality. HP does not recommend the full-time use of EconoM ode. If EconoMode is used full-time, the toner supply mi ght outlas t the mechanical parts in the [...]

3. Select the time for the power-down delay. NOTE: The default value is 30 Minutes . 4. The product automatically wakes fr om the auto power-do wn mode when it receives jobs or when you press a button on the co ntrol panel. You can change which events caus e the product to wake. Open the following menus: ● System Setup ● Energy Settings ● Aut[...]

Print when a toner cartridge is at estimated end of life Black Low : The product indicates when a toner cartridg e level is low. Actual toner cartridge life remaining may vary. Consider having a replacement av ailable to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Black Very Low : The pr[...]

When the product is set to the Prompt option, there is some risk that faxes will not print after the new cartridge i s installed if your product has received more fax es than the memory can hold whi le the product is waiting for the prompt to be ackno wledged. Once an HP toner cartridge has reached Very Low , HP’s Premiu m Protection Warranty on [...]

Store and recycle supplies Recycle supplies To recycle a genuine HP toner cartridge, place the used cartridge in the box in w hich the new cartr idge arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete information, see the recycling guide that is included with each new HP sup ply item. Toner cartridge st[...]

Replacement instructions Change the toner cartridge When a toner cartridge approaches the end of usef ul life, you are prompted to order a replac ement. You can continue printing with th e current cartridge until redistributing the toner no longer yiel ds acceptable print quality. 1. Open the toner ca rtridge door, and then remove the toner cartrid[...]

3. Grasp both sides of the toner cartridge and distribute the toner by gently ro cking the cartridge. CAUTION: Do not touch the shutter or the surface of the roller. 4. Bend the tab on the left side of the cartridge until the tab breaks loose. Pull the tab until all the tape is removed from the cartridge. Place the tab and tape in the toner cartrid[...]

Memory This product includes a memory panel that will accept the following third-party font and barcode memory modules. Hewlett-Packard does not sell t hese products. ● BarDIMM Pro, Jetmobile ● MicrDIMM Pro, Jetmobile ● TypeHaus Fonts and Barcodes Solutions, TypeHaus, Inc. ● Asian Fonts, JITCO, Ltd. ● BarDIMM® Box, Jetmobile ● BarSIMM [...]

Update the firmware HP offers periodic upgrades to the pro duct firm ware. You can load the firmware updates manually, or you can set the product to automa tically load firmware updates. Manually update the firmware 1. From the Home screen on the prod uct control panel, touch the Setup button. 2. Open the following menus: ● Service ● LaserJet U[...]

150 Chapter 7 Manage and maintain ENWW[...]

8 Solve problems ● Solve problems checklist ● Restore the factory-set defaults ● Control panel help system ● Interpret control panel messa ges ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve pr int quality ● Solve copy quality problems ● Solve scan quality p roblems ● Solve scan to email problems ● Solve sca[...]

Solve problems checklist Follow these steps when trying to solve a problem with the product. ● Step 1: Make sure that the product is set up correctly ● Step 2: Chec k the cabling or wireless connect ion ● Step 3: Check the control panel for error messages ● Step 4: C heck the paper ● Step 5: C heck the software ● Step 6: Test print func[...]

● Make sure the network router, hub, or switch is turned on and that it is working co rrectly. ● If your computer or the product is connecte d to a wireless network, low signal quality or interference might be delaying print jobs. 4. If you are using a personal firewall system on the computer, it might be blocki ng communication with the produc[...]

Step 9: Try sending a pr int job from a computer 1. Try printing the job from another computer that has the produc t software installed. 2. Check the USB or network cable connection. Direct the product to the correc t port, or reinstall the software, selecting the connec tion type that you are using. 3. If the print quality is unacceptable , verify[...]

Restore the factory-set defaults Restoring the factory-set defaults returns all of the product and network settings to the factory defaults. It will not reset the page count, tray size, or language. To restore th e product to the factory-default settings, follow these steps. CAUTION: Restoring the factory-set defaul ts returns all of the settings t[...]

Control panel help system The product has a built-in Help system that exp lains how to use each screen . To open the Help system, touch the Help button in the upper-righ t corner of the screen. For some screens , the Help opens to a globa l menu where you can search for specific topic s. You can browse through the menu structure by touching the but[...]

Interpret control panel messages Control panel message types The control panel mess ages indicate the current pro d uct status or situations that might require action. Alert and warning messages appear t emporarily an d might require you to acknowledge the message by pressing the OK button to resume or by pressing the Cancel button to cancel the jo[...]

51.XX Error Description The product has experienced a n internal hardware error. Recommended action Turn the product power off, wait at leas t 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product on. If the messag[...]

Recommended action Turn the product power off, wait at leas t 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists , contact HP support. 59.X Error Description The product has exp[...]

If the message persists , contact HP support. Black cartridge low Description The toner cartridge is nearing the end of its useful life. Recommended action Printing can continue, but consider having a replacement toner cartridge on hand. Black cartridge very low Description The toner cartridge is at the end of its useful life . A customer co nfigur[...]

Door open Description The product front door is open. Recommended action Close the door . Genuine HP supply installed Description A genuine HP toner cartridge was installed. Recommended action No action necessary. Incompatible black Description You have installed a toner cartridge that is inten d ed for use in a different HP product model. The prod[...]

Jam in Tray 1, Clear jam and then press OK Description The product has det ected a jam. Recommended action Clear the jam from the tray, and then press OK . If the message persists , contact HP support. Load Tray 1 <TYPE> <SIZE>, Pres s OK to use available media Description The tray is not configured for the paper type and size that the [...]

Manual Duplex Load Tray 1, Press OK Description The first side of a manua l duplex job has printed, and the page needs to be loaded to proce ss the second side. Recommended action Load the page in the indicated tray with the side to be printed face up, and the top of the page away from you an d then press the OK button. Manual feed <SIZE> <[...]

Print failure, press OK. If error repeats, turn off then on. Description The product cannot process the page. Recommended action Press the OK button to continue printing the job, but output might b e affected. If the error persists, turn the power off and then on. Re send the print job. Rear door open Description The product rear door is open. Reco[...]

Recommended action Load the correct paper into the tray, or configur e the tray for the size that you have loaded. Unsupported black cartridge Press [OK] to continue Description The product has detected an insta lled toner cartridge that was not made by HP. Recommended action Press the OK button to continue printing. If you believe you purchased an[...]

Paper feeds incorrectl y or becomes jammed The product does not pick up paper If the product d oes not pick up pape r from the tray, try these solutions. 1. Open the product and remove any jammed sheets of paper. 2. Load the tray with the correct size of pa per for your job. 3. Make sure the paper guides in the tray are adju sted correctly for the [...]

Clear jams Jam locations Jams can occur in these locations: 5 6 1 Document feeder 2 Output bin 3 Rear door 4T r a y 1 5T r a y 2 6 Optional Tray 3 Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed. ENWW Clear jams 167[...]

Clear jams from the document feeder 1. Turn the product off. 2. Open the docume nt feeder cover. 3. Gently pull the jammed paper out. 168 Chapter 8 Solve problems ENWW[...]

4. Close the document feeder roller assembly, and then close the document feeder cover. 5. Open the scanner lid. If pap er is jammed in the scanner lid, gently pull it out. Clear a jam in Tray 1 NOTE: If the sheet tears, remove a ll fr agments before resu ming printing. ENWW Clear jams 169[...]

1. If you can see the jammed sheet, remove the jammed sheet by pulling it straight out. 2. If you cannot see the ja mmed sheet, open the print cartridge door, and then remove the print cartridge. 170 Chapter 8 Solve problems ENWW[...]

3. Remove the jammed sheet by pulling it straight out. CAUTION: Do not pull up on the jammed sheet. Be sure to pull it straight out. 4. Reinstall the print cartri dge, and then close the print cartridge door. Clear a jam in Tray 2 1. Remove the tray from the product. ENWW Clear jams 171[...]

2. Remove the jammed sheet by pulling it straight out. 3. Replace the tray. 4. Press the OK button to continue printing. 172 Chapter 8 Solve problems ENWW[...]

Clear a jam in optional Tray 3 1. Remove the tray from the product. 2. Remove the jammed sheet by pulling it straight out. 3. Replace the tray. 4. Press the OK button to continue printing. ENWW Clear jams 173[...]

Clear jams from the output bin CAUTION: Do not u se sharp ob jects, such a s tweezers o r needle-nose pliers, to remove jams. Damage caused by sharp objects wi ll not be covered by the warranty. 1. With both hands, grasp the pap er, and carefully pull it free from the product. Clear a jam in the duplexer area 1. Open the rear door. 174 Chapter 8 So[...]

2. Remove any jammed sheets. NOTE: If the she et tears, rem ove all fragments before re suming printing. CAUTION: Wait until the fuser area has cooled before clearing the jam. 3. Close the rear do or. Clear a jam in the fuser area 1. Open the rear door. ENWW Clear jams 175[...]

2. Remove any jammed sheets. NOTE: If the she et tears, rem ove all fragments before re suming printing. CAUTION: Wait until the fuser area has cooled before clearing the jam. 3. Close the rear do or. 176 Chapter 8 Solve problems ENWW[...]

Improve print quality Check the paper type setting (Windows) Check the paper type setting if you are having any of the following problems: ● Toner is smearing on the printed pages. ● Repeated marks occur on the printed pages. ● Printed pages are curled. ● Toner flakes off the printed pages. ● Printed pages have small unprinted areas. 1. F[...]

6. Select a type from the Media-type drop-down list. 7. Click the Pr int butto n. Check toner cartridge status Print the supplies status page Information pages reside within the product memo ry. These pages help diagnose and solve problems with the product. NOTE: If the product language was not correctly set during installation, yo u can set the la[...]

Inspect the toner cartridge for damage 1. Remove the toner cartridge from the product, and verify that the sealing tape has b een removed. 2. Check the memory chip for damage. 3. Examine the surface of the imaging drum on the bottom of the toner cartridge. CAUTION: Do not touch the roller (imaging drum) on the bottom of the cartridge. Fingerprints [...]

Check the paper and printing environment Use paper that meets HP specifications Use different paper if you are havi ng any of the following problems: ● The printing is too light or seems faded in areas. ● Specks of toner are on the p rinted pages. ● Toner is smearing on the printed pages. ● Printed characters seem misformed. ● Printed pag[...]

Use the print driver that best meets your printing needs You might need to use a different print driver if the printed page has unexpected lines in graphics, missing text, missing graphics, incorre ct formatting, or substituted fonts. HP PCL 6 dri ver ● Provided as the default driver. This driv er is automatically instal led unless you select a d[...]

Solve copy quality problems Check the scanner glass for dirt and smudges Over time, sp ecks of debris mi ght collect on the scanner glass and white plasti c backing, which can affect performance. Use the following procedure to clea n the scanner. 1. Use the power switch to turn off the product, and then unplug the power cord from the electrical soc[...]

Check the paper settings 1. From the Home screen on the product control panel, touch the Copy button. 2. Touch the Settings button, and then scroll to and touch the Paper button. 3. From the list of paper sizes, touch the name of the paper size that is in Tray 1. 4. From the list of paper types, touch the name of the paper type that is in Tray 1. 5[...]

1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Settings button, and then scroll to and touch the Optimize button. Touch the arrow buttons to scroll through the options, and then touch an option t o select it. 4. Touch the Start Copy b[...]

1. Open the docume nt feeder cover. 2. Use a moist, lint-free cl oth to wipe both pickup rollers and the separat ion pad to remove dirt. CAUTION: Do not use a brasives, acetone, benzene, ammonia, ethy l alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not p lace liquids directly on the glass o r platen. [...]

Solve scan quality problems Check the scanner glass for dirt and smudges Over time, sp ecks of debris mi ght collect on the scanner glass and white plasti c backing, which can affect performance. Use the following procedure to clea n the scanner. 1. Use the power switch to turn off the product, and then unplug the power cord from the electrical soc[...]

Check the resolution settings The following table describes the re commended resolution and color sett ings for different types of scan jobs. NOTE: The default resolution is 200 ppi. Intended use Recommended resolution Recommended color settings Fax 150 ppi ● Black and white Email 150 ppi ● Black and white, if the image does not require smooth [...]

● Text : Use this setting for docume nts that contain mostly text. ● Picture : Use this setting for documents that contain mostly graphics. 1. Load the document onto the scanner glass or into the document feeder. 2. From the Home screen on the product control panel, touch the Copy button. 3. Touch the Settings button, and then scroll to and tou[...]

2. Use a moist, lint-free cl oth to wipe both pickup rollers and the separat ion pad to remove dirt. CAUTION: Do not use a brasives, acetone, benzene, ammonia, ethy l alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not p lace liquids directly on the glass o r platen. They m ight seep and damage the prod[...]

Solve scan to email problems If scan to email problems occur, try these solutions: ● Make sure this feature has been set up. If this feature has not been set up, use t he setup wizard in the HP Device Toolbox (Windows) or HP Utility for Mac OS X software to set it up. ● Make sure the Scan to Email feature is enabled. If it has been disabled, en[...]

Solve scan to network folder problems If scan to network folder prob lems occur, try these solutions: ● Make sure this feature has been set up. If this feature has not been set up, use t he setup wizard in the HP Device Toolbox (Windows) or HP Utility for Mac OS X software to set it up. ● Make sure the Scan to Network Folder feature is enabled [...]

Solve fax quality problems Check the scanner glass for dirt and smudges Over time, sp ecks of debris mi ght collect on the scanner glass and white plasti c backing, which can affect performance. Use the following procedure to clea n the scanner. 1. Use the power switch to turn off the product, and then unplug the power cord from the electrical sock[...]

Check the send-fax resolution setting If the product was unable to send a fax because th e receiving fax machine did not answer or was busy, the product attempts to redial based on the redial-on-bu sy, redial-on-no-ans wer, and redial-on- communication-error options. 1. From the Home screen on the prod uct control panel, touch the Setup button. 2. [...]

Check the error correction setting Usually, the product monitors the si gnal s on the telephon e line while it is sending or receiving a fax. I f the product detects an error during the transm ission and the error-correction setting is On , the product can request that the portion of t he fax be resent . The factory-set default for error cor rectio[...]

2. Use a moist, lint-free cl oth to wipe both pickup rollers and the separat ion pad to remove dirt. CAUTION: Do not use a brasives, acetone, benzene, ammonia, ethy l alcohol, or carbon tetrachloride on any part of the product; these can damage the product. Do not p lace liquids directly on the glass o r platen. They m ight seep and damage the prod[...]

Perform a fax di agnostic test From the product control panel, you can run a diagno stic test that provides information about the product fax settings. 1. From the Home screen on the prod uct control panel, touch the Setup button. 2. Open the following menus ● System Setup ● Self Diagnostics 3. Touch the Run Fax Test button to start the test. T[...]

The product does not print or it prints slowly The product does not print If the product does not print at all, try the following solutions. 1. Make sure the product is turned on and th at the control panel indicates it is ready. ◦ If the control panel does not indicate the prod uct is ready, turn the product off and then on again. ◦ If the con[...]

The product prints slowly If the product prints, but it seem s slow, try the following solutions. 1. Make sure the computer meets the minimum spec ifications for this product. For a list of specifications, go to this Web site: www.hp.com/ su pport/ljm425seri es . 2. When you configure the product to print on some pape r types, such as h eavy paper,[...]

Solve walk-up USB printing problems ● The USB Flash Drive menu does not open when you ins ert the USB accessory ● The file does not print from the USB storage accessory ● The file that you want to print is not listed in the USB Flash Drive menu The USB Flash Drive menu does no t open when you insert the USB accessory 1. You might be using a U[...]

The file that you want to print is not listed in the USB Flash Drive menu 1. You might be trying to print a file type that the USB printing feature does not support. The product supports .PDF and .JPEG file types. 2. You might have too many files in a single fold er on the USB storage accessory. Reduce the number of files in the folder by moving th[...]

Solve direct connection problems If you have connected the product dire ctly to a computer, check the cable. ● Verify that the cable is connected to the computer and to t he product. ● Verify that the cable is no t longer than 5 m (16.4 ft). Try using a shorter cable. ● Verify that the cable is working correctly by conne cting it to another p[...]

Solve wired network problems Check the following items to verify that the pr oduct is communicating wi th the network. Before beginning, print a configuration page from the prod uct control panel and lo ca te the product IP address that is listed on this page. ● Poor physical connection ● The computer is using the inco rrect IP address for the [...]

The computer is unable to communicate with the product 1. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, cli ck Start , click Run , and then type cmd . b. Type ping followed by the IP addres s for your product. For Mac OS X, open the Network Utility, and th en supply the IP address in[...]

Solve wireless network problems Wireless connectivity checklist ● Verify that the network cable is not connected. ● Verify that the product and the wireless router ar e turned on and have power. Also make sure that the wireless radio in the product is turned on. ● Verify that the service set identifi er (SSID) is correct. Print a co nfigurati[...]

The product does not print, and the computer has a third-party firewall installed 1. Update the firewall with the most recent update availab le from the manufacturer. 2. If programs request firewall access when you inst all the product or try to print, make s ure you allow the programs to run. 3. Temporarily turn off the firewall, and then install [...]

The wireless network is not functioning 1. Make sure that the networ k cable is not connected. 2. To verify if the network has lost communication , try connecting other devices to the network. 3. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, cli ck Start , click Run , and then type c[...]

Reduce interference on a wireless network The following tips can reduce inte rference in a wire less network: ● Keep the wireless devices away fr om large metal object s, such as filing cabinets, and other electromagnetic devices, such as mic rowaves and cordless telephones . These objects can disru pt radio signals. ● Keep the wireless devices[...]

Solve product software problems with Windows A print driver for the product is not visible in the Printer folder 1. Reinstall the product software. NOTE: Close any applications that are running. To cl ose an application that has an icon in the system tray, right-click the icon, and select Close or Disable . 2. Try plugging the USB cable into a diff[...]

Windows 7 a. Click Start . b. Click Devices and Printers . c. Right-click the product driver icon, and then select Printer properties . d. Click the Ports tab, and then click Configure Port . e. Verify the IP address, and then click OK or Cancel . f. If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct[...]

Solve product software problems with Mac OS X ● The print driver is not listed in the Print & Fax or Print & Scan list ● The product name does not appear in the produc t list in the Print & Fax or Print & Scan list ● The print driver does not automati cally set up the selected produc t in the Print & Fax or Print & Sca[...]

A print job was not sent to the product that you wanted 1. Open the print queue and restart the print job. 2. Another product with the same or similar name might have received your print jo b. Print a configuration page to check the product name. Verify that the name on the configuration page matches the produc t name in the Print & Fax ( Print[...]

Remove software (Windows) Windows XP 1. Click Start , and then clic k Programs . 2. Click HP , and then clic k the product name . 3. Click Uninstall , and then follow the onscreen instructions to remove the software. Windows Vista and Windows 7 1. Click Start , and then clic k All Programs . 2. Click HP , and then clic k the product name . 3. Click[...]

Remove software (Mac OS X) You must have administrator rights to remove the software. 1. Disconnect the product from the computer. 2. Open Applications . 3. Select Hewlett Packard . 4. Select HP Uninstaller . 5. Select the produc t from the list of dev ices, and then click the Uninstall button. 6. After the software is uninstalled, re st art the co[...]

214 Chapter 8 Solve problems ENWW[...]

9 Supplies and accessories ● Order parts, ac cess ories, and supplies ● HP policy on non-HP supplies ● HP antico unterfei t Web site ENWW 215[...]

Order parts, accessories, and supplies HP original toner cartridge and paper www.hp.com/ go/suresupply Order genuine HP parts or accessories www.hp.com/ buy/parts Order through service or support providers Contact an HP-authorized service or support provider. Item Part number Cartridge n umber Descriptio n HP LaserJet toner cartridge CF280A (standa[...]

Index A accessories ordering 215, 216 AirPrint 51 answer mode, setting 87 answering machines, connecting fax settings 88 anticounterfeit supplies 216 applications downloading 132 Apps menu 132 archival-quality printing 49 autoreduction settings, fax 90 B billing codes, fax using 85 bin, output locating 2 bins, output jams, clearing 174 blocking fax[...]

DSL faxing 94 duplex printing (double-sided) manual settings (Windo ws) 30 duplex settings, changing 135 E EconoMode setting 141 economy settings 141 electronic faxes sending 98 email, scanning to resolution settings 187 Embedded Web Server changing network settings 133 changing passwor d 140 changing product name 133 opening 133, 140 enlarging doc[...]

output bin, clearing 174 preventing 166 tracking number of 6 Jetadmin, HP Web 139 L landscape orientation changing (Mac) 43 changing (Wind ows) 34 lightness copy contrast 62 fax contrast 84 link speed settings 135 loading paper input tray 13 lock product 140 logs, fax error 108 printing all 107 M Mac driver settings 24, 41 HP Utility 138 problems, [...]

print drivers (Mac) changing settings 24 settings 41 print job canceling (Mac) 47 canceling (Windows) 45 print quality improving 177 printer driver (Windows) supported 20 printer drivers (Mac) settings 41 printer drivers (Windows) changing settings 22 printing from USB storage accessories 52 product repor ts 6 settings (Mac) 41 printing on both sid[...]

solving walk-up USB printing problems 199 special paper for covers printing (Mac) 43 printing (Windows) 36 speed dials programming 98 speed-dial entries creating 79 deleting 80 editing 79 status Home screen, control panel 4 HP Utility, Mac 138 supplies, printing report 6 storing toner cartridges 145 subnet mask 133 supplies counterfeit 216 low thre[...]

222 Index ENWW[...]

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